1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews
1 Helpful Vote
Sail Date: September 2012
The Celebrity Infinity Alaskan Cruise was a good experience and I would recommend doing it - once. Before I dive into a more detailed review it's worth noting that I start with a bias - I love cruise vacations. I've been on at ... Read More
The Celebrity Infinity Alaskan Cruise was a good experience and I would recommend doing it - once. Before I dive into a more detailed review it's worth noting that I start with a bias - I love cruise vacations. I've been on at least 14 that include itineraries within the Caribbean, Mexico, the Mediterranean and now Alaska. I've sailed on 4 different lines (Carnival, Holland America, Royal Caribbean, and Celebrity) and have found that Celebrity Cruises meet my needs and wants the best. Overall, I like the Celebrity experience for three primary reasons: the ship interiors reflect an understated high end design, the food quality is excellent, and the service is consistently well executed. Despite my preference for Celebrity, I've never been on a cruise I haven't enjoyed. I like being on the water and the overall experience of sailing on a ship. I like visiting different ports of call without the hassles of packing and unpacking. I find the value of a cruise exceeds, dollar-for-dollar, a comparably priced land based vacation. Finally -- if I am on a cruise I am also on vacation so what's not to enjoy? Regarding the Alaska experience - it was wonderful but I'll never do it again. One morning at 6am, when we were sailing through the Tracy Arm Fjord, I was wearing 2 layers of clothing, a cable knit sweater, a rain jacket, gloves, a hat and was wrapped in a wool blanket. While I was bundled up in the cold morning mist, watching cruise attendants try to sell $9 "souvenir" mugs of hot chocolate to other frigid guests, I quietly thought to myself, "did I really pay for this experience?" While the Tracy Arm Fjord, and indeed all the nature I experienced in Alaska, was beautiful and even breathtaking, it was also cold, windy, rainy and cloudy. It was toward the end of summer (early September) so I expected this. I also realized that I prefer warm weather vacations. I'd still recommend going to Alaska because it's worth seeing. I took advantage of being there -- I saw black bears, humpback whales, glaciers and took active tours that put me in the middle of the scenery. It was great. But once was enough! It was disappointing for me to see so many people never venture past the utterly fake "Alaskan" experience of small-town ports designed and staffed by the cruise lines or their affiliates. If you are headed to Alaska and your only experience is a short walk from the ship to the next "Tanzanite International" jewelry store my recommendation is don't go! If you are going to spend your time and money on an Alaskan vacation then go and see it! Get out there and experience it! Put yourself in the center of what Alaska has to offer. It's truly wonderful -- despite the weather. When deciding on a cruise I find the choice of ship is as important as the destination itself. The Celebrity Infinity is a "Millennium Class" ship -- meaning that it shares the same general blueprint design of the Celebrity Millennium ship. There are 4 ships in that series -- the Millennium, Infinity, Constellation and Summit. The Infinity was completed in 2001. I sailed it in 2004 and remember being impressed. In 2008, Celebrity celebrated the inaugural sailing of their first new class of ship in nearly a decade -- the Solstice. The Solstice is bigger than the Millennium ships and features many new innovations and entertainment venues. Since then a total of 5 "Solstice Class" ships have been released: the Solstice, Eclipse, Equinox, Silhouette and the Reflection. Within the last year, each Millennium Class ship underwent a major multi-million dollar renovation branded as a "Solsticzation." Through this process the older ships were outfitted with some of the new innovations and entertainment venues found on Solstice Class ships. Since I've sailed on the Solstice, Eclipse and Equinox I was anxious to check out the new and improved "Solsticized" Infinity. As I mentioned, I love being on the water and the experience of sailing on a ship. I could take a cruise to nowhere and thoroughly enjoy myself. I chose this Alaska cruise equally for the experience of Alaska as I did for the experience of sailing on the newly remodeled Infinity. It didn't disappoint. The ship looks fantastic -- fresh and new despite being more than a decade old. It was fun to experience new venues like the chic Martini Bar, unique specialty restaurants like "Qsine" and "Bistro on 5," as well as other public venues like the "Cellar Masters" wine bar or the re-purposed "Michael's Club" which is now a micro-brew pub. The new Infinity felt like a smaller and more intimate version of the Solstice Class ships. If I was disappointed by anything it was some of the food options and inconsistent service experience -- which was surprising given the consistently great experiences I've had on so many previous Celebrity cruises. The Infinity's upscale ocean liner themed restaurant, the S.S. United States, offers French cuisine similar to the "Murano" branded restaurants found on Solstice class ships. The similarities end there. The service was way off, the food wasn't prepared well (deflated souffle's among other obvious mis-steps) and a faded decor in need of its own refresh all contributed to the disappointment. I don't think this venue was touched during the renovation and I didn't feel value for the extra $40/person charge. Based on previous experience this should have been one of the "highlight" dinners of the week. In contrast, the new "Blu" restaurant was superb! Blu is a contemporary restaurant venue available to guests who book "Aqua Class" rooms. It's small, minimalist in design, with a focus on contemporary cuisine and modern service (attentive but not stuffy). Unfortunately, I only ate there once. My partner and I were traveling with a friend who was booked in another class of room and Celebrity staff would not allow him to dine with us in Blu -- even for a fee. This was extremely disappointing. The venue was seldom full at the times we chose to eat and they could have easily accommodated him. I understand that Celebrity needs to ensure a consistent experience for those who book in a higher class of room -- but I can think of several easy solutions to this non-issue which became a service issue in my eyes. All this reference to "class" really did take me back in time: were we sailing on the Titanic? With regard to service overall, I could list many other inconsistencies but by far one of the biggest problems was the lack of bar service. It often took 10 minutes or longer to get a single drink order placed during peak times. This was the case at every bar we tried and was a consistent frustration that I, and many others, expressed throughout our cruise vacation. Celebrity -- you are not only disappointing your guests you are leaving money on the table! Fix it! Speaking of class, the staterooms are divided as such and include Standard Cabins, Concierge Class or Aqua Class. All these cabin classes are roughly identical in size but differentiated by their location on the ship and other "amenities." In my opinion, with the exception of the fabulous "Blu" dining venue available exclusively to Aqua Class guests, the list of amenities does not justify the price difference. A better robe? A pillow menu? A "free" bottle of low quality sparkling wine? Afternoon "canapes" which are ridiculously small? A "fresh" flower which ended up being a single alstroemeria stem that was never replaced all week? A shower with multiple jets with barely enough water pressure to matter? Are these "amenities" really worth hundreds of dollars more per person? It's ultimately up to you but my advice would be to save your money and book a standard cabin, bring your own better bottle of champagne and order room service as an alternative to afternoon "canapes." Beyond Aqua Class there are several types of suites available which offer larger rooms and higher levels of personal service which might be worth the extra cost depending on your expectations and vacation budget. Overall, this was a good cruise vacation. Alaska is spectacular if you're willing to be a little adventurous and see it beyond the immediate port of call. It's certainly worth doing once in your life. The Celebrity Infinity is a beautiful, small (by modern standards) ship that's well maintained with a good variety of entertainment venues and restaurant choices. The food and service on this cruise was inconsistent in areas but good overall and I would still recommend choosing Celebrity over other lines. I'm giving the cruise product 3.5 stars because it was good, not great. But I did have a great time. After all, I was on vacation. Read Less
1 Helpful Vote
Sail Date: September 2012
My husband and I just got home from the September 7, 2012 sailing to Alaska on Infinity. I honestly do not understand what all the complaint reviews are about. We found the staff very helpful and friendly. Our head waiter, Alfred, and our ... Read More
My husband and I just got home from the September 7, 2012 sailing to Alaska on Infinity. I honestly do not understand what all the complaint reviews are about. We found the staff very helpful and friendly. Our head waiter, Alfred, and our assistant waiter, Oscar, could not have been better. The were very concerned about our meal and if we were enjoying our dinner. The buffet had any kind of food one could possibly want. I will concede, however, that the buffet line menu could have been changed once or twice. The cruise director was great and the naturalist was very informative and entertaining. While our cabin was smaller that ones on Carnival, we have plenty of room and the shower was the biggest I have ever seen on a cruise ship. Our check in to get on and off the ship was extremely fast and organized. It took us about 15 minutes to board the ship and we were off by 8:30. The tethering in Juneau also was no problem. If a shore excursion was booked, the staff made sure we were off the ship in plenty of time. While we were tethered in Juneau there was also 2 or 3 other ships there and all were using the lifeboats as transportation. Honestly, I don't know what all the people who complained were expecting but if I had to guess, I would say they wouldn't be satisfied with anything. Would I recommend Celebrity to a friend--Yes, in a heartbeat. Would I sail with Celebrity again-Yes, in a heartbeat!! Read Less
Sail Date: September 2012
We were on the last cruise of the Alaskan Tracy Fjord on the Infinity in mid-September. I understand that the Solstice is doping these cruises next year. I was traveling with my mother. We flew into Seattle from Tucson via Las Vegas on ... Read More
We were on the last cruise of the Alaskan Tracy Fjord on the Infinity in mid-September. I understand that the Solstice is doping these cruises next year. I was traveling with my mother. We flew into Seattle from Tucson via Las Vegas on Southwest. I had cruised to Alaska before in 1999 on the Statendam. Last time Seattle was a transfer point as that cruise left from Vancouver. Before going further, mother is a RNC (retiring next year), I'm an associate of Wal-Mart stores Inc. It was her 6th cruise and my 14th. We left Tucson early and were in Seattle shortly after noon. The cruise line didn't have personnel in the airport directed you where to go nor were instructions given in our documents. You had to figure that for yourself. You had to show your documents twice before getting on the bus to the pier. At the cruise terminal, you had to show documents to gain access to the building. Before getting to check-in hall, your carry-ons had to be x-rayed and you had to go through a metal detector. Only Captains Club members who attained Elite status, suite guests, and handicapped got to bypass the lines. The rest of us had to endure what I would call a cattle chute. We had to go through a winding path of about 5 lengths of the hall before getting to the "Official" check-in desk. There you turned in your paperwork, showed your documents, filled of the health questionnaire, had credit cards scanned, and got your boarding cards. When we finally got on board and dinged in, we were able to go to our cabin on the third deck [Plaza deck} as it had been 1.5-2 hours since we arrived. The cabin stewardess "Ellena" came in shortly thereafter and showed some of the features of the room. There is a clock on the phone, a small room safe in the closet, 2 twin beds, 2 end tables with lamps, a magazine rack, a small couch, a flat screen TV, a desk and mirror, a room cooler with wet bar, ice bucket, desk chair, and usual head. We went to the buffet.The area has trays but they were only available on one side, the plates were heavy and you only had room on them for a couple dinner plates. I prefer table service even though it was slow but mother wants food immediate [when I'm by myself I can do what I like], she also chooses tables that are far away but on embarkation day you don't have much choice. We ate and then rested a bit before the drill. Our station {B1} was on deck 4 in the photo gallery, (you didn't have to bring lifejackets), just stand and listen to the talk. After that was sail away [I understand that the ship made circle before leaving as had to do their annual compass test before heading out]. Our luggage had arrived after the drill so I unpacked(mother had gone on deck for sail a way).The next day was a sea day. The first sea day was the cruise connection party that Gary (geduffer) set up. It was held in Michaels Bar which was in the photo gallery. Ian Cresswell and the social hostess were there. On his way out, Ian made a snide remark when he saw my sign [I have a hard time speaking clearly so for your benefit have this made up. I can hear & understand] rather than offering help. After he left and was out of the area, we got up and left. The meet + greet on my last cruise was much better. We were on first seating at table 206 near the window at a table for 10. Right next to us was a table for 14. Most nights we were one of the last tables to leave. This cruise was the first that the Head Waiter from our area [sometimes with guests] came to the table multiple times. This was due to the fact that one of our tablemates George & wife Pearl were on their 89th cruise (many with Celebrity). When asked what he wanted, he replied "Chicken Mc Nuggets" and lots of dinner he wanted "Navy Bean Soup". They weren't @ the table the 1st & 4th night because 1 night they were @ the captain's table or as George put it "Eating with the crew". George also told a lot of jokes and entertained us while we were waiting. The second time they didn't come was because they had eaten lunch late. They live in Seattle and have been to Alaska many times. They also were on the Infinity in May. He frequently would get a baked potato and divide it with Pearl (she gets the entree and divided it with George). The others at the table, 2 couples from CA and another couple from WA. One of the CA couples set it up with TA to have us at the Elite cocktail party on the last night. I wasn't feeling well so didn't go. Service was slow and every night he took my order last and some nights I had more than one item. A couple nights I had salmon, escargot has come back, grilled lobster tails were available one night, chilled soup [more like juice and bowls were stained ( my last cruise when served the waiter poured from a small pitcher)], several steaks, and other beef. George got his chicken nuggets one night when the head waiter found it on a children's menu. It turned out to be chicken tenders and fries (which George told me were no good). We ate at the Bistro on five for lunch once, service there was also slow. The waiter for our table and 205 was Nasser and his assistant Angel. It seemed that the table and the large table near us got better service. The waiter and the head waiter were going to the Millie after this trip. One of the CA couples was staying on for the next cruise. The Executive Chef Stephen Joneau (called Chef Steve) was from the USA [LA I think]. He did a pizza cooking segment with Chef Marcel (puppet character) for the kids. I remember seeing it on the Century so it may have been distributed fleet wide. The Trellis dining room is on decks 4 + 5, those on regular seatings were on four, select dining was on half of the upper and Blu was on the other half. We had to sit on deck five for the brunch (when was lovely). You were seated and then had to go down the stairs to get your food {it was wavy in this area of the sea}, the plates were heavy even when empty. I discovered this as on the day of the brunch (dining room is closed as they are getting ready) when we tried to enter on deck four we were instructed to go to five and went on that side. The guardian on that side when learning we were going to the brunch and were directed up here [apparently they don't know that when four was full, they use seating on this deck]. I also saw that outside of this entrance has much more seating than on deck four.I think that this itinerary would work better if it stopped in Victoria first. That way no matter what season, it would be visited in daylight. Also more would be open and you wouldn't have to rearrange eating schedules. The activities we participated in were Trivias conducted by Mark of the cruise staff, challenge the officers, Eat That cooking demo with Head Chef Steven, a ship tour by Happy Hensal (your chocolate covered truth) he also did trivia hosting, a talk of the Boleros with naturalist Jacquelyn Miller, she also did a talk about John Muir, talk by 3rd officer on navigation, talk by Chief Engineer Konstantinos Zannikos, cooking challenge between cruise director Ian Cresswell and head of Food & Beverage Oswald Harbrecht, crew talent show, and we did somethings separately. I went to a 345 Express show by myself, the casino, and to the computer lounge. Mother went to trivias by herself, spa talks in an area near the shops. I won more than $150 on slots but gave it all back. The plans in the iLounge range in cost $24.95 to $399.95 for 38-1,666 minutes. Club members can fill out their coupons and leave it in a box and get discounts on all but the most expensive plan or you can pay .75 a minute. I purchased a $49.95 for 90 minutes and because I was a Captain's Club member got a 25% discount. You can also use the same plans for your wireless device. The Activities Manager Zach Miller also had that position when I was on the Century. On the last sea day (at night) you were given a preliminary statement, customs card (you really only have to total purchases on the ship and those made in Canada [mother include purchases made in Skagway] that were leaving the ship), a survey, as well as what you normally get. The TV also has interactive channels where you can check on your account, order room service, excursions, see information. Unfortunately, it is not very secure as anyone in the room can see accounts (on the last CCL I was one, you had to input your folio # before seeing it). It should be noted that Dan H. was still listed as president/CEO on literature even though Michael Bayley had been in that position for at least two months.Some final comments before I list staff listed by Diane of Seattle [SEAGURRL](the only things that I changed were text color, eliminated some, and added Country if known). They want information they already have (transportation info after you leave the ship almost right after you board). A 50 page survey was sent to my e-mail address. Staff comments that are hard to forget, "They do let me, have hands in pockets" {Mark, cruise director staff from UK}. Happy Hensal (your chocolate covered truth) nickname {he was from USA I think}. That tour he gave, told us some things we didn't know. My cruise line preferences are RCCL, HAL, CEL and CCL. Now the staff list: Master: Capt. Anastasios Lekkas [Greece] Chief Engineer: Konstantinos Zannikos [Greece] Staff Captain: Ioannis Kasimatis [Greece] Guest Relations: Jeff Potts HD: Ryan Kingston [UK] CD: Ian Cresswell [Australia] Food & Beverage: Oswald Harbrecht [Germany] Exec Chef: Stephen Joneau [USA] Also, Brent Nixon wasn't on this sailing. The Naturalist was Jacquelyn Miller. Each naturalist seems to have their own topics for talks. Mr. Nixon sounds like he is better suited for talks in this area. I overheard that Capt. Lekkas doesn't like announcements about sightings that may have been interest to some guests. When we got off the ship. We were in green group 5. It seems that customs was only interested that you had passport, signed declaration forms, and spent less than allowed. We did as no purchases were made on the ship or in Canada. For what we did on shore, you'll have to click that link. We flew from SEA-LAX on SW with a stop in Sacramento. In LAX we changed planes and had a 2.5 hour layover and the home. Read Less
1 Helpful Vote
Sail Date: September 2012
We booked this cruise as a getaway/40th anniversary celebration. Our daughter was married 9/15, the last houseguest left on 9/18 and we flew to Seattle 9/21 and boarded the Infinity. It was raining when we got to Seattle so we abandoned ... Read More
We booked this cruise as a getaway/40th anniversary celebration. Our daughter was married 9/15, the last houseguest left on 9/18 and we flew to Seattle 9/21 and boarded the Infinity. It was raining when we got to Seattle so we abandoned our plans to tour the city and went directly to the cruise terminal. We were first in line to go through security but did not board first as they took the suite passengers ahead of us(we're Elite). Embarkation went well, no major delays, and we were allowed to bring our carryon to our cabin and met our steward before heading to the buffet for lunch. We were on the ship before noon. We love Celebrity, with a few caveats. Corners are being cut so some of the niceties we had become used to are no longer there, such as water pitchers in the cabins, dessert tray display in the main dining room, etc. Minor things, but they set Celebrity apart from what we consider "lesser" cruiselines. We've been on 2 sister ships of the Infinity (Summit and Constellation) so we knew our way around pretty well. We knew the ship had been in drydock for Solsticizing last November, so we expected it to be in tiptop shape. It wasn't. The Solsticizing added the Aquaclass cabins and Qsine (profit centers) but there was no refurbishing of the rest of the ship. There were holes in the floor under the carpet in the Trellis dining room, worn furniture in the United States dining room and several lounge areas, cracked tiles and worn grouting in our shower area, rust on the steps to the Thalassotherapy pool (and one of the 2 bubblers did not work at all during the cruise)and other places around the exterior, dirty windows, dusty blinds in the USS dining room, etc. This ship needs work! Food was OK, not spectacular. The lobster on final formal night was overcooked but the beef wellington was superb! We were assigned a table with other Elite cruisers, which worked extremely well. We had a lot in common and many things to talk about. We sat together in the Elite lounge every night and really got to know each other. The hors d'oeuvres were not as good as on previous cruises but were adequate, and, after all, they were complimentary so I'm not complaining. The drink list was the same as previously. The perks of being Elite are one of the reasons we keep coming back to Celebrity.The entertainment was not the best we've seen but certainly way better than what we saw on the Ruby Princess last January. The production shows on the Infinity were excellent. The entirchment programs, especially Captain Larry Rudner, were excellent. We've seen his programs on other ships and always enjoy them. Internet access was extremely poor. We had trouble connecting from our cabin (had a signal but very very slow), so we gave up and went to the ILounge. It would take quite a while and many tries to get connected there (either Internet was down or there were too many people connected, no open ports). Lots of people complained and demanded refunds. I heard a rumor that the ship had lost an antenna during a big storm in Cabo but I can't verify that. I now have a new appreciation for what "rainy season" means. (We usually cruise November-February.) Rained in Seattle. Poured in Cabo. Rained in Puerto Vallarta. Rained in the Canal. Rained in Fort Lauderdale, delaying our disembarkation so we almost missed our flight out. Disembarkation was delayed by over 2 hours as the union longshoremen would not remove the luggage from the ship due to the weather. We spent the time in the Elite waiting area with our new friends, but there was no food or beverage available after 8:00 am. All in all, we enjoyed the relaxed pace and many sea days of this itinerary. It was our 4th time through the Canal and it still is a wonderful trip. We are eagerly awaiting our next Celebrity cruise (but it won't be on the Infinity until they fix it up). We hope to see some of our new cruise friends again on a future cruise. Read Less
Sail Date: September 2012
Our 17 day cruise was the longest cruise we have taken yet. I convinced my husband that we should share the cost out of our private funds since the budget couldn't take another cruise this year. It was our birthday present to each ... Read More
Our 17 day cruise was the longest cruise we have taken yet. I convinced my husband that we should share the cost out of our private funds since the budget couldn't take another cruise this year. It was our birthday present to each other. My husband hurt his back a week before the cruise so it was really iffy as to whether we would be able to go but I kept the faith and we went. Our first disappointment was the fact that they no longer put pitchers of ice water in the rooms twice a day. Cruise lines are cutting back but how much could this save? It was a special perk we really appreciated on the other 2 Celebrity cruises we took. We were not impressed with the food in the Trellis dining room. I had steak about 8 times and only twice was it actually good. I kept hoping it was a fluke that the meat was so bad. A lot of others complained about the quality of the food. Some of the shows on the ship were absolutely fantastic! All three production shows on the 3 formal nights were great. There were 10 dancers and 5 singers who also danced. The most entertaining shows were Elliot and Ian Finkel. Elliot is a spectacular pianist and Ian is probably the world's best xylophone player. Each of them put on a show and they also did another show together. I don't think I'll ever forget these shows. The brothers mentioned they only get to do shows together about twice a year so we felt very fortunate to see their show. Celebrity should be congratulated on bringing these guys on to entertain! Service on the ship was great, both at dinner and in our stateroom. There was a plumbing problem one night where no one's toilet worked that lasted about 4 hours. The internet service was a joke. The internet people told us it was a problem with their DOM (whatever that meant) but it frustrated everyone and it wasted a lot of minutes that were expensive. We paid $20 to have a bag of laundry washed. They must use recycled water because the clothes smelled when they were returned. On a previous cruise using the same $20 coupon for a bag of laundry, shirts came back on hangers. This time it was folded and stuffed back into bags and returned to us with an odor. I complained of the sound of water running by our window (24 hours a day) but never got any response from guest relations. It literally sounded like a bathtub was draining all the time. We learned to ignore it at night (white noise?) We really enjoyed the talks by Captain Larry Rudner. He talked about Cortez, Mayans, the canal, stars, the ocean and more. Even with the disappointments, this was in our top 10 favorite cruises. This was my 33rd cruise and my husbands 30th cruise. We started cruising in 2001. Read Less
Sail Date: September 2012
Sept 18 & 19: We left home around 1:00 pm to drive to Portland, ME. Stayed at the Marriott Sable Oaks, our favorite hotel in Portland. We stayed overnight, and left our car there for the duration of the cruise. At 4:00 a.m. we took ... Read More
Sept 18 & 19: We left home around 1:00 pm to drive to Portland, ME. Stayed at the Marriott Sable Oaks, our favorite hotel in Portland. We stayed overnight, and left our car there for the duration of the cruise. At 4:00 a.m. we took their free shuttle to the airport. Check-in was a breeze, so we had time for coffee and a bagel before heading to the gate. Flight went through Chicago, and we arrived in Seattle around 1:30 p.m. We grabbed a wheelchair to help Dick get to baggage claim, where we waited for 30 minutes before the luggage came onto the conveyor. We had to haul our suitcases up one level and across a sky bridge to get to the taxi stand...not the most convenient airport! We stayed at the Silver Cloud -- Broadway hotel. Very nice. They had a free shuttle to Pike Market and a few other tourist sites, which we took advantage of. Sept. 20: Visited Pike Place Market; ate lunch and dinner at two different Irish pubs. Bought some sweatshirts...was chilly and foggy in the morning! Sept 21: Chilly and damp. We breakfasted at IHop (behind the hotel) and left for the pier around 11:00 a.m. Smooth embarkation...we were on board by 11:50 a.m. and headed straight for our favorite spot...the Sunset bar on deck 10 aft. The weather was cloudy and chilly, but lots showed up for our Cruise Critic sailaway gathering at the Sunset bar. A young guitarist played for sailaway. Although scheduled time to leave was 4:00 p.m., we weren't actually under way until 4:30 p.m. Our stateroom was 1138...an Aqua Class aft balcony cabin. Very nice! Wonderful view. At 6:00 p.m. we went to Blu for dinner. I had the filet mignon, which was very good. The atmosphere in Blu is so nice...much quieter and more serene than the MDR, even when it's full. Got unpacked, and had an early evening. Sept 22: At sea. Clear and cool. We slept until 7:30 a.m. then Dick went to the gym while I said my Morning Prayer. By 9:30 we were hungry for breakfast! Ate in the Oceanview cafe...love the waffle station and the poached egg station. After wandering around the ship to see what changes were made during Solticizing, we went to Cafe el Bacio for an iced cappuccino. Took our Kindle and IPad and read for a while. The Westside Strings from the Ukraine were playing. They were wonderful, and became my favorite source of music for the entire cruise! In the afternoon, Dick hung around the Sunset Bar, getting to know the bar crew, while I went to a watercolor class. I'm so happy when they have watercolor classes on board...love them! Then I went to an Improvisation Comedy Workshop...great fun! It was led by Nancy and Marshall...a husband & wife team. They were terrific. I continued to go to both classes during the sea days on the cruise. This was a formal night, so we dressed up and went to Cellar Masters before dinner. After dinner we stopped in the Rendezvous Lounge for some music. Cellar Masters was destined to become our favorite evening lounge! Sept 23: We docked in San Francisco in mid-afternoon. But in the morning, we had our CC gathering in Michael's Club. Way too small for over 100 of us! We did a gift exchange...those who participated brought a small gift indicative of their home state/country. I received a gift of black lava sea salt and a tee shirt from Hawaii. I had brought some blueberry jam, chocolate covered blueberries, and some chutney, indicative of Maine. We disembarked for the night at 3:00 p.m. and got a taxi to the Hyatt Fisherman's Wharf. Since we had a free Hyatt night that was soon to expire, we had decided to stay off the ship while it was docked overnight. Toured Pier 39, and went to Alioto's for dinner. Sept. 24: The next morning, we hired a town car to give us an overview tour of San Francisco. Dick had been their before, but I had not. We had a nice tour of all the highlights of SanFran. Actually got to see the Golden Gate bridge not shrouded in fog! Set sail at around 3:00 p.m. Sept 25: at sea. Overcast & chilly. Another mostly indoor day. Looking forward to warmer weather. Went to a watercolor class. Lazy day just doing mostly indoor things. Enjoy the sandwich bar in the Oceanview cafe for lunch. Their chicken salad was yummy! Sept 26: Overcast, but warming up! Another day at sea. We set the clocks ahead one hour the night before, so we slept a bit late. Watercolor class; gym; lazy day. We saw dolphins frolicking in the surf. Decided to eat on deck 10 aft tonight...Dick loves the stir fry and I love the pasta & salad bar. Also sushi! Sept 27: Cabo San Lucas. Rain! It rained buckets! Our ship tour on a yacht was canceled (thankfully), so we got a refund. That was nice, since it was an expensive tour. After lunch I left Dick on board and took a tender into town. I brought an umbrella, but still got soaked. I did some souvenir shopping, and was literally wading through ankle-deep water. On the tender ride back, there was thunder & lightening. We were in a local tender that had a roof but no sides...the rain was coming in sideways! We were all soaked...but laughing. We all looked like drowned rats! We heard they received the most single day rain in over 70 years! Dinner in Blu. Service is so good in Blu, no matter where we sat or who we had as waiter. The sommelier, Kris Rawoo, was great. After a while, I'd just tell him to bring me "a smooth red wine" or a "light white wine" or whatever, and he'd pick out just the right one. He is married to the sommelier at the Cellar Master...Elizma. They were both so nice. She is from South Africa and he is from Mauritius. Sept 28: Puerto Vallarto. Rain! Another warm and rainy day. We had a tour to an all-inclusive resort. Of course, the rain started as soon as we got there! Some folks swam anyway...why not? It's just water! We had drinks and lunch at a covered outdoor restaurant, overlooking the (deserted) beach. Coming back to the ship, we saw flooded streets and some rock and mud slides, with trees in the road. A monsoon! As we boarded the ship, the A/C felt cold since we were wet, but a crew person placed a warm towel around my wet shoulders. Nice touch! Dinner in Blu...I had lobster ravioli. Very enjoyable. Sept 29: at sea. Sunshine! 84 degrees! Took advantage of some ship activities. The sun turned to rain later in the day, but I got in some pool time first. I like the salt water in the pools on the M-Class ships. On the S-Class, it's fresh water. Also, on M-Class, the spa pool is a thalassatherapy pool, with jets and very warm salt water...love it. On the S-Class it's just an "adults only" pool. Sept 30: Sunny and in the 90's...! Day at sea. Good day to intersperse pool time with indoor activities like my watercolor class. Doing a lot of reading, as usual. Dick and I both love to read while at sea. Oct 1: Heavy rain in the morning, but partly sunny by noon and in the 80's. Another day at sea before we dock in Costa Rica. There are a lot of birds following the ship...not sure what kind they are. Oct 2: Puntarenas, Costa Rica. Partly sunny and hot. We had pre-arranged a private tour for 14 of us (through Cruise Critic) with Charlie Soto from OkeyDokey Tours. We used a wheelchair from the ship to help Dick get to the end of the pier where we were meeting Charlie. He was right there, and had a 16 passenger van waiting for us. They put the wheelchair in the back. Our driver, Carlos, and guide, Geovana, were terrific. Carlos was very attentive helping Dick in and out of the van. We had a 7 hour tour...fed Capuchin monkeys, went into the hills for some great vistas, stopped at a hotel with botanical gardens, helped juice sugar cane and had drinks made of sugar cane, ginger & lime, along with fresh papaya, pineapple and mango; had lunch at a restaurant near the Tarcoles River and then took a Crockodile Man Tour...where the boat captain, Jason, got in the water and fed the crockodiles by hand! Saw lots of beautiful birds and flowers. Towards the end of the tour, we stopped at a souvenir factory store and then at a supermarket, where Geovana helped us buy Costa Rican coffee and some salsa/sauces at a much better price than in a souvenir shop. We got back to the ship around 3:45 p.m. Oct 3: at sea. Another relaxing sea day. Went to watercolor and improv classes. Had a laughing good time in Cellar Masters after dinner with two couples from England. I discovered Prosecco on this cruise...love it! Oct 4: Through the Panama Canal today. As it always is in Panama, it was hot! Also overcast, which helped. They had someone from the Canal doing a commentary over the loudspeaker system and we traversed the various locks. Very informative and interesting. During the night we had a loud thunderstorm! Lots of lightening! Oct 5: Partly sunny. Docked in Cartegena, Colombia. We breakfasted in Blu (great place for breakfast...can eat hearty, or light & healthy.) We went ashore around 10:00 a.m. Didn't have a tour planned, but hooked up with a tour guide as we got off the ship and went with several other couples on a brief tour of the old town. I had been there before and done a walking tour, so this gave Dick a chance to see a bit of it. Since his walking is so bad, we just walked a short distance with the old town area and then stopped at a cafe while the rest of the group walked for about 45 minutes. We were soon surrounded by locals hawking their wares...we laughed...it's rather like the swarms of black flies we get at home in Maine during May! We actually bought a couple of things that looked interesting and were cheap...while dismissing the rest. One fellow had a comedy routine he did with a weird hat...and he was really funny. We didn't buy the hat, but did give him a tip. Had dinner in Blu. Found a bit too much repetition in the menu selections in Blu this time around. Maybe because it's a 17 day cruise. Oct 6: sunny and hot. At sea. Classes during the day. Today was Elizma (from Cellar Masters) birthday, so we helped her celebrate! We drank...she poured! Oct 7: Our last full day. Sunny and hot. Pool time; Sunset bar time; packing (ugh!) Oct 8: We docked at 7:00 a.m. We went to the United States restaurant to wait for our disembarkation time. We were Green 4 with a time of 8:10 a.m. Plenty of time to make our 11:00 a.m. flight. Or so we thought. There was a huge electrical storm that went on and on, and prevented them from using the fork lifts to offload our luggage. As a result, we never got off the ship until 10:25 a.m.! Needless to say, we missed our flight. Knowing we would, I called our T.A. before we got off the ship and she got us on flights the next day, as well as a room for the night at the Hyatt Pier 66. Our original flights were with United, and I had first called them. They wanted us to pay well over $1000 each for tickets from FLL to Portland, ME. Ridiculous! My TA got us on US Airways for $342 each. Submitted a insurance claim for flights & hotel...waiting to hear. Oct 9: Flew to Portland and drove home, arriving around 11:00 p.m. It was an interesting and relaxing cruise. Had a lot of rain, but it didn't really mar the cruise. There were lots of interesting things to do inside or outside on sea days. The Infinity is lovely...and as usual the crew was great. We loved Cellar Masters and Cafe el Bacio, as well as Bistro on Five. The aft Aqua Class balcony was bigger than a standard balcony, and the shower in the bathroom was very nice, with extra jets. They do need to do something about the fact that, even with shower doors, the water leaks onto the floor while you're showering. Must need a tighter door. Not a problem for us, but the room attendant obviously had to replace a soaking wet floor mat every day! Can't wait for our next Celebrity cruise...April 2013 on the Summit! Jane Israel Read Less
Sail Date: September 2012
My wife and I have cruised on various lines but are loyal to Celebrity and it pays off with the perks of Captain's Club Elite. We enjoyed 4 nights in Seattle at the Marriott Waterfront. We enbarked on the Infinity with no ... Read More
My wife and I have cruised on various lines but are loyal to Celebrity and it pays off with the perks of Captain's Club Elite. We enjoyed 4 nights in Seattle at the Marriott Waterfront. We enbarked on the Infinity with no problems. We carried our baggage to the ship on the morning of Sept. 21 and had it inspected and loaded within 5 minutes. We then went to Pike Place Market and got some beautiful flowers for the cabin. We then took our carry-on baggage (containing a case of bottled water and a couple bottles of good wine) and boarded the ship. The process took about 10 minutes for the check-in procedures. The cabin was standard sized with a balcony. Nothing unusual or extra-fancy but a nice clean cabin. The cabin steward brought our luggage within a couple of hours and introduced himself. He was very attentive during the cruise without being intrusive. Fresh ice twice a day, cabin made up in the morning, beds turned down in the evening and very cheerful greeting whenever we passed in the halls. Food in the Trellis restaurant was pretty good most of the time. Our waiter and ass't waiter were eager to please all the time. The fish was overdone a couple of times so they brought another serving that was cooked right. Lobster night on the last formal night was exceptionally good. Large lobster tails that was sweet and fresh! The SS United States was a great specialty restaurant with impeccable service. I recommend the rack of lamb as an entree and a chocolate souffle for dessert. Q'uisine is a fun place to go for a specialty restaurant. Off the wall presentations and small plates of countless possibilities are the norm. Ports of call included San Francisco (go see the sea lions at Pier 39), Cabo San Lucas, Puerto Vallarta, Costa Rica, and Cartegena. The Panama Canal crossing is unbelievable especially when you think of the history involved in it's building. We spent the early part of the crossing on deck (Forward) and then on our balcony with a bottle of wine and plate of cheese. The entertainment staff was pretty good. Ian the Cruise Director was not worth anything in my opinion but he had good assistants. Happy Hencel was a hoot as was Mark from Australia. We both played in the progressive "War of the Genders" trivia competition as captains of our teams. The MEN won the championship - by one point. We met some great people like Mike who kept us entertained with stories of his days as a Hollywood casting director; Tom and Sandie, Dale and Jerry, and Nick and Laura. They all contributed greatly to the wonderful cruise experience. Would I go again? Well, probably so - I love cruising! Read Less
Sail Date: September 2012
This was our 25th cruise, our second on Celebrity. We loved it - we were part of a group of 12 and the overall concensus was that Celebrity definitely does an above average job of providing a value-added cruise experience. Our Concierge ... Read More
This was our 25th cruise, our second on Celebrity. We loved it - we were part of a group of 12 and the overall concensus was that Celebrity definitely does an above average job of providing a value-added cruise experience. Our Concierge cabin was perfect, the daily fruit bowls and canapes were great, and the flowers in the cabin and bathroom were a wonderful touch. The shower was comfortable, towels were great, and bath amenities above and beyond the usual. The food on the ship was very good - best pizza we have had on a ship, great hot dogs, wonderful pasta choices, large variety of sushi every day, and tasty stirfry. Dining room food was well presented and flavorful, service exceptional! Adequate variety most nights to always find something you liked on the menu. Buffet food was good, usually warm, and had a large variety every day from breakfast to late in the day. The Thermopool area of the ship was a relaxing experience to visit whether you were just relaxing in a chair or enjoying the pool or hot tubs in the area. Pool Butlers were always friendly and accommodating regardless of what you asked of them. This ship was the friendliest and cleanest ship we have ever been on (25 cruises) - the ships officer's were always visible around the ship and were very approachable. They were always talking to passengers and soliciting opinions and suggestions - seemed genuinely concerned about passenger satisfaction! Quite the switch from a recent cruise on another "C" cruise line where we never saw an officer during the cruise other than on stage and the crew was less than friendly or accommodating. Entertainment in the Sunset Bar, Michael's, Cafe Bacio, the Rendevous Lounge, and Constellation was generally very good, however the number of songs was sometimes limited for some entertainers. We are already booked on another Celebrity cruise - it was a very positive cruise experience, and considering it was 17 nights, we felt that if there were significant things to criticize we would have found them in that number of days! Read Less
Sail Date: September 2012
The night before the cruise, we stayed at the Westin in downtown Seattle, which is handy to Starbucks and a large drugstore. We arrived for embarkation at 11 AM, waiting just a short time before boarding. Our room was ready by 1 PM. ... Read More
The night before the cruise, we stayed at the Westin in downtown Seattle, which is handy to Starbucks and a large drugstore. We arrived for embarkation at 11 AM, waiting just a short time before boarding. Our room was ready by 1 PM. That first day there were no flowers or canapes, the safe didn't work and had to have the battery replaced, and the plugs didn't work. The electrician came in and fixed the plugs, which took until 8 PM. The phone also didn't work. By Saturday, the flowers got delivered and the canapes (which weren't much) arrived in the afternoon. We did get fresh fruit and a bottle of sparkling wine, which was a plus. We checked out the Cafe Bacio which was great - coffee delicious and free pastries to go with it. The show that night was excellent. By the time we ate breakfast and lunch at the buffet we weren't hungry at dinnertime and we consequently we did not eat in the Trellis dining room except for lunch one day. Watching our weight, we preferred the buffet so we could just have a salad and soup or sandwich for lunch or vegetables and an entree for dinner. We were happy with the choices they had. The business of having to purchase a package in order to get soft drinks and bottled water was irritating. They had coffee and tea, fruit juices and lemonade without additional cost. The naturalist, Brent, was excellent and very informative and entertaining. We went into town at Ketchikan and had blackened salmon for lunch. The Tracy Arm fiord and Sawyer glacier portion of the voyage was spectacular and the highlight of the trip. The stop at Juneau was a big disappointment. We had made reservations for an excursion to the Mendenhall Glacier but when my wife learned we'd be using the ship's lifeboats as tenders, she said "No way." She is deathly afraid of little boats. They gave us a hard time about a refund, but we'd just bought the tickets the day before, so they gave it to us. We went on the train ride from Skagway which was very scenic and quite comfortable. We took a bus back on the Klondike Highway, but were in fog most of the trip back to Skagway. On the way back down through the Inside Passage, we had heavy seas and fog all day and my wife got seasick. They had to cancel the show for that night, postponing it to the last night we were on board. It was also excellent. They did have the volume turned way too high for their shows, distorting the singers voices. Taking a cruise that late in the season was probably not a good idea, because it felt like a lot of the educational things they had on earlier cruises were no longer available. Unless you wanted to learn how to fold napkins or cook a steak, you were out of luck. Debarkation was a mess. You had to go into the terminal, locate your luggage and track down a porter. We made the mistake of signing up for the Celebrity shuttle to the airport. It was a big bus and they dumped you off a long distance from the check-in counters. Thank goodness we had asked for a wheelchair because I can't walk long distances. We waited and waited to go into the terminal, got checked in, and waited and waited to be taken to the gate. Good thing we had lots of time before our flight. Too late we learned about the valet service that would have taken our bags to the airport and checked them for us. They should have told us about it when we signed up for the shuttle. To sum up, Alaska is absolutely gorgeous and we're glad we went. But the feeling of being trapped on the ship and the temptation to constantly eat was not the way we want to travel. Read Less
Sail Date: August 2012
I've cruised on RCCL and Carnival, and have generally enjoyed my time cruising. However, after my Celebrity experience, it will be hard for me to book any other line for 7 day cruises that Celebrity also offers. Truly, the one thing ... Read More
I've cruised on RCCL and Carnival, and have generally enjoyed my time cruising. However, after my Celebrity experience, it will be hard for me to book any other line for 7 day cruises that Celebrity also offers. Truly, the one thing that disappoints me is that Celebrity doesn't offer more 7 day itineraries, especially in the European market. But I digress... Contrary to some reviews, boarding in Seattle went seamlessly. Soon, we were onboard, being greeted with servers bearing trays of champagne and mimosas. An auspicious start, I thought. And that level of attention to detail, luxurious little extras, and some of the friendliest, warmest crew I've ever had the pleasure to meet... it really "made" the trip. Infinity has been recently "Solsicized", so the interior was very new and in excellent condition. The elegant lighting and understated decor, including lots of warm woods and leathers, reminded you were on a luxury liner and not at a "carnival". Many lovely lounges to pull up a seat near a window. Every evening, there was a variety of entertainment in the various lounges, including a really good chamber quartet. The Martini Bar was definitely a hotspot every evening, with the mixologists using extra flair to entertain the crowd. The interior cabin was very nice, the bed was comfortable, and there was no problem with the service. We brought aboard a case of our favorite drinking water and a 12-pack of our favorite soda (neither of which were offered onboard) by slapping luggage tags on them; they were cheerfully delivered to our stateroom. Ice service and room prep was taken care of every day, and so unobtrusively that our privacy was never disturbed. Our stateroom attendant knew our dining schedule better than we did, even the specialty restaurant reservations. Speaking of specialty restaurants, we tried Qsine, Bistro on Five, and SS United States for my husband's 40th birthday celebration. For Qsine and SS United States, make sure you arrive exceedingly hungry. SS United States is the typical luxury experience, but Qsine is just plain fun! In addition to ordering on iPads, the multi-ethnic small plates are served in the most whimsical fashion. You can easily spend two to three hours in there, working your way through the menu. If I were only able to try one, it would be Qsine, because you probably won't find the concept anywhere on land. We had Celebrity Select dining, but we made reservations, so we were always seated promptly in the main dining room, and we always got an intimate table for two. Buffet food was average to good, especially good were the afternoon snacks: sushi bar (w/good sushi), pizza, salads, desserts, and ice cream bar. Outdoors, there were plentiful deck chairs of many varieties, including daybeds, wooden lounges, and the typical strappy lounge chairs. Towels and blankets were available. In the solarium, children were not allowed in the hot pools or thalassotherapy pool except for two hours, and that rule was enforced. Spa facilities were spotlessly clean. Entertainment was above par, with a great production show cast and a really good magician. The cast also showed up at the interactive theme parties in the Constellation lounge. Do not miss these interactive theme parties, they're a blast! Best was the naturalist onboard, Brent Nixon. His shows were educational, fun, and memorable. I could go on ad nauseum, but you should really try it for yourself. We had a fabulous time, absolutely no problems at all. I'd do it again in a heartbeat! Read Less
Sail Date: August 2012
Flew in from Dallas in the morning and had set up town car service to the dock.....they turned up with a 12 seat van....not very happy. Got to the boat at 11:30 and was surprised it only took less than 20 mins to get through the line and ... Read More
Flew in from Dallas in the morning and had set up town car service to the dock.....they turned up with a 12 seat van....not very happy. Got to the boat at 11:30 and was surprised it only took less than 20 mins to get through the line and board. We booked Aqua class so we could eat at Blu, smart move as this made all the difference. The maitre d (Czajka Wlodzimerz) was fantastic, remembered who we were by name & cabin #. I had a small problem with the "wine guy" which he quickly sorted out. Food was really top notch and service was great as they remembered that my partner was lactose intolerant so they would always bring the soy milk and would go hunting for the goat cheese without us asking......we were impressed. We ate at the SS restaurant which was good but the decor lacks a little, also ate at Quisine which was a lot of fun and a lot of food.....allow 3 to 4 hrs to dine. Our cabin was located at the aft of the boat overlooking the bar area, thought it would bother us but it was very quite and it was easy for us to run down the stairs and grab some drinks. Talking of drinks we purchased the premium package which we got our moneys worth, Bloody Mary's for breakfast to Irish Coffee's before turning in at night. Got the cabin drink package which really is a rip off. Booked all excursions package's from independents and all went well. Booked Classic Car tour of Victoria which was spectacular in a '65 Pontiac convertible,easy to get on/off the boat except Juneau where the tender process is a joke. Disembarking was easy and the guy actually turned up with the town car this time, spent the weekend at the W before flying home on Sunday. Last thoughts: way more room than I thought, lots of space as everybody seemed to live in the buffet LOL, service was good, food was good.....will repeat. Read Less
Sail Date: August 2012
On the 3rd of August I boarded Celebrity Infinity for an Alaskan cruise. When I signed up for this trip I was told that Celebrity was the Cadillac of cruise lines and that I was going to be shocked at how much better the service and ... Read More
On the 3rd of August I boarded Celebrity Infinity for an Alaskan cruise. When I signed up for this trip I was told that Celebrity was the Cadillac of cruise lines and that I was going to be shocked at how much better the service and overall cruise experience was going to be. They were wrong! I can honestly say that this was the worst cruise on which I've ever been. The Staff in the main dining room and the food were excellent. Both our head waiter and his assistant were knowledgeable, helpful, and friendly. And the wine steward was the best. I've never met anyone who knew more about wine then he did; however, other than the main dining room, the food service staff gave the impression that they we're bored and really didn't care if there were there and the food was tolerable. Also, unlike other cruise lines, at their buffet, staff served you, which causes delays and crowded lines. In their "end of cruise survey" they asked if staff and officers were friendly and engaging. I found the crew and officers to say "hello, good morning, hi" only if you spoke first, and no one was "engaging". Isn't this a business: isn't this their job to be helpful and to smile and at least give the impression of being friendly? Who wants to be aboard a ship where greeted each day with forced smiles and stare into the distance. The cabins were no bigger and no smaller than other lines and the balcony was normal size. The difference from other lines was the shower. It was huge compared to what I had on other cruises. The big difference with this cabin as compared to others, were the bed bugs we encountered. YUK. Enough said. Finally, I truly question the accuracy of their billing system. Each morning I reviewed my account (thru the TV) to check my charges. I went to the Guest Service Desk repeatedly to have charges reversed which I had not made. They seem to make mistake after mistake. In conclusion, this is my experience and my experience only. I am not telling you not to take Celebrity because you may have an enjoyable experience -- I DIDN'T. Read Less
Sail Date: August 2012
My family and I sailed on the Celebrity Infinity to Alaska Inside Passage beginning on August 17, 2012. My husband and I stayed in a CC cabin while our adult kid was in an interior cabin. This was our first time sailing with Celebrity ... Read More
My family and I sailed on the Celebrity Infinity to Alaska Inside Passage beginning on August 17, 2012. My husband and I stayed in a CC cabin while our adult kid was in an interior cabin. This was our first time sailing with Celebrity and we've heard so much about Celebrity ships being more upscale in food and service than other cruise lines. The ship was purportedly in dry dock in 2011 so we expected it to be in great shape. When we first came out to enjoy our balcony, we were disappointed and surprised to see obvious areas of rust and peeling paint on the overhang above us. There were areas of warped wood on the railings and in the paneling of our cabin. Around the ship, there were shoddy paintwork in the outside public areas. You would think that Celebrity would've given these areas some attention and sprucing up during their dry dock, especially areas clearly visible to guests! We booked this cruise on relatively short notice and were stuck with Select Dining. A couple of nights we had the same dining staff. None of the dining staff engaged us in conversation, they merely took our orders and didn't hardly offer any refills on our iced teas unless we asked. Unlike other cruises, we were not visited by the head waiter. The food in the Main Dining Room and Buffet are mediocre. Portions are small compared to other cruises and you'll only get about 1/4 cup of your side dishes to complement your entree. The buffet offered pretty much the same food choices daily. Our stateroom attendant was very good and he was constantly asking us if we needed anything. As a benefit of the Concierge Class, we got fresh flowers the first day of our cruise, the use of robes, small binoculars and a zippered tote bag. We were offered canapes in the late afternoon, but we opted for a plate of fruit and cheese. Sometimes the fruit came with the cheese and sometimes, only the cheese came with crackers. Casino staff weren't too friendly either. They hardly smiled or talked and acted as though they were just there to put in their hours. We didn't see any size-able payouts on slot machines. Generally speaking, most of the staff acted as though they were simply there to put in another workday. The tendering process for Juneau was long and drawn-out. We had to line up to get tender tickets in the early afternoon. When we anchored, we waited over an hour for our turn to get off the ship. The Martini Bar made a bundle of money from the waiting guests. The ship used lifeboats to tender the passengers - isn't that a bit embarrassing for a cruise line that fancies themselves as "upscale"? On the positive side, we thoroughly enjoyed Alaska and the scenery there is exceptional and impressive. No doubt Alaska is the main attraction. With that said, perhaps that is why Celebrity doesn't feel it needs to provide great service to its guests. Read Less
Sail Date: August 2012
Having taken a number of cruises over the last few years in the Med, my wife and I made the decision to stretch our cruise wings and tackle Alaska. Feeling refreshed after a few days in Seattle recovering from a long haul from the UK, ... Read More
Having taken a number of cruises over the last few years in the Med, my wife and I made the decision to stretch our cruise wings and tackle Alaska. Feeling refreshed after a few days in Seattle recovering from a long haul from the UK, we embarked for the cruise terminal with enthusiasm for the next week. Our expectations were met from the minute our cases were taken as Celebrity moved us seamlessly through the embarkation process, where we went from shore to ship in under 15 minutes and were on-board at 11.00am on day of departure. We spent a pleasant hour or two learning the ships layout and then made our way to our cabin, which was very well equipped and provided a great balcony and view from the rear of the ship, its also worth noting the weather was exceptionally warm for the time of year, which made sail away even more memorable. Prior to arriving in Ketchikan the next morning, we have a lovely evening and a nice meal in the main restaurant and took advantage of the dine anytime option. Our first day port ended slightly frustratingly, having been press-ganged into what seemed like the worlds smallest aeroplane by my dear lady (I'm not a great flyer), only to find that closing weather conditions meant we could not land and see the wild bears, however that was simple circumstance and could not be helped. The port itself was pretty false and seemed to have been constructed with the sole purpose of tourism, which gave it a false feel. Back on board, we continued to enjoy the facilities of the ship, which at no point during the trip failed to meet our expectations, the staff were helpful, courteous and efficient and we never had any cause for compliant with the high customer service. The Tracyarm fiord in the morning was spectacular with the captain and crew doing everything possible to enhance the experience through ship positioning and running commentary, we even saw the glacier calving and a nesting bald eagle, then on to Juneau which was much more of a real life town and offered lots of options for the day visitor, we chose to walk through the town and visited the salmon hatchery and heritage centre by foot and enjoyed a pleasant half hour back in town at The Red Dog Saloon (not to be missed), then it was on to Skagway. This port was very much a small town experience, however its very pretty and offers lots of nice photo opportunities, we took the train through the mountains which was spectacular and took a tour bus back, with a very enthusiastic and well informed local guide, again a very nice day, full of great experiences. As ever the floating hotel at the end of the pier provided our luxurious base and we took the opportunity to visit both the speciality restaurants onboard, they both delivered very memorable experiences, with innovative food and exceptional service, in our option, an option not to miss. After a day at sea, we arrived in British Victoria, a 30 minute stroll took us around the harbour and into a beautiful and character laden town, with nice shops, bars and restaurants, we would recommend that those visiting this location, spend the night in town and make the most of the opportunity. So in conclusion, a fabulous trip, great locations with lots to do and variety of options, great onboard service, impressive food and drink, a host of entertainment to meet most needs, for us we underlined our experience by booking the next cruise whilst onboard, what more can I say..... Read Less
1 Helpful Vote
Sail Date: August 2012
Second time on Infinity. (First time after retrofit.) The ship is beautiful. Staff is great! Itinerary is BAD!!!! There was never really an opportunity to view marine life. If we were cruising close to the shore it was in the middle of the ... Read More
Second time on Infinity. (First time after retrofit.) The ship is beautiful. Staff is great! Itinerary is BAD!!!! There was never really an opportunity to view marine life. If we were cruising close to the shore it was in the middle of the night. Otherwise we were in open ocean. An itinerary that goes up the passage between Vancouver Island and the US and mainland Canada would be better. Also, we landed in Victoria at 6:00 pm and left at 11:00 pm. GLURG!!! That's a crappy time to try to do anything in Victoria! Having visited there many times before (since we live in Seattle) we didn't even bother to get off the ship. Tracy Arm was different for us but in NO way compares to Glacier Bay. Had to tender in when we were in Juneau. It took over 2 hours for us to get off the boat. Our goal for this trip was to sit back and relax. We met our goal. However, if you were looking to be able to see marine life, have enough time for shore excursions, and to see some really spectacular scenery... this may not be the trip for you. Oh yeah... We were Aqua class. Liked eating in Blu but was REALLY dissappointed when the main dining room was serving a Waldorf Salad and they would not give me that salad in Blu. Contrary to what has been published on the board before... you can't get what is on the main dining room menu in Blu. (Or at least I couldn't when I asked.) The staff on the boat was spectacular with the exception of the casino staff. I actually saw one blackjack dealer tell someone that if they split 8's they could only have one card!!!!!! I don't know if he was trying to joke around but the client took him at his word and only took one card on each eight and lost his bets. On the whole, I enjoyed my trip but would not reccomend it to my family because of itinerary issues. Read Less
2 Helpful Votes
Sail Date: August 2012
We arrived in Seattle two days early and stayed at the Red Lion Fifth avenue. The room was clean and pleasant. Location was good for strolling. Easy walk, to Pike Place even with limited mobilility. Pike Place was disappointing - very ... Read More
We arrived in Seattle two days early and stayed at the Red Lion Fifth avenue. The room was clean and pleasant. Location was good for strolling. Easy walk, to Pike Place even with limited mobilility. Pike Place was disappointing - very dirty and junky. Pike place Chowder was decent but overrated . Best food and people watching was a little deli on the corner across from the hotel. I forget the name. We used Already There Town Car Service and they were impeccable. Had arranged airport pick up to hotel - hotel to pier- and pier to airport before arrival and Charlotte was so tuned in she actually called me before our luggage arrived and before I had a disembark time. We never waited more than 5 minutes for a car. The drivers were immaculate as were the cars. Highly recommend. Embarkation was quick - absolutely no wait time. Boarded ship and had lunch in buffet. Mostly empty. Rooms were ready shortly after 1 PM. One suitcase came immediately but ALAS husband was called to so called "naughty" room. We had taken a power strip as recommended by many on cruise critic - not allowed!! Was returned on last day. We were in a Sky Suite and were very happy with the room and service. Our butler Elmerlio was excellent as was tthe room steward Ivan. The ship was clean and well maintained. Breakfast in the room was very nice always delivered on time and hot. Food in general was well presented but not really that good. We would certainly never cruise for the dining. Entertainment was better than expected. The floatplane in Ketchikan was overpriced and definitely not worth the money or time. Everyone does NOT have a window seat I ended up in a very tight middle seat and saw virtually nothing all for $125. Did enjoy some wonderful crab at the lodge. Be sure to choose the right side of RR in Skagway when returning or you will miss everything. all in all it was a very nice experience. Crew and staff were very accommodating . Read Less
Sail Date: August 2012
First time Cruiser here, so nothing to compare it to but OMG did this exceed any and all my expectations. After reading all the nightmares we arrived at the terminal at 1230 worried about what we would be doing until the 2pm boarding ... Read More
First time Cruiser here, so nothing to compare it to but OMG did this exceed any and all my expectations. After reading all the nightmares we arrived at the terminal at 1230 worried about what we would be doing until the 2pm boarding time. We arrived to find over a 1000 other guests there already and with a sigh we settled in for the long wait. To my wonder and pleasure within 10 minutes we were through the line, with our ID cards and were sitting waiting for the gangway to open. At 1pm they opened the gangway and allowed us to board. While the staterooms were not ready, they allowed us on-board and free access to all the common rooms, pool deck bars etc. We wandered around in amazement sipping on some rum drink in a take home souvenir glass. We sat on the pool deck and took photos of so many beautiful and wonderful things. Soon they announced the staterooms were ready and my wife and i went to our room. We entered the room and held each other staring at the gorgeous room, the balcony, the couch, two tables, fruit bowl a bottle of champagne in our room. The attention to details just so amazing. The stateroom exceeded all my hopes and expectations. They included, umbrellas, wine glasses, binoculars, thick comfortable terry cloth robes. (OK pet peeve here. Don't come to breakfast in your flannel PJS, robe and slippers. Give me a break will you.) We found the buffet to be amazing, wide variety and very attractive. We only used the reserved dining once and decided we like the low key dinging atmosphere better. Each day we had canapes delivered to our room. We had purchased a soda package and a mini bar, the mini bar was to me way overpriced. $79 for a bottle of Jack Daniel and 6 cans of coke seemed expensive. Drinks were $5 for Bud and $6 for bourbon and coke. Wine per glass seemed high running mostly in the $6-$8 range. On board life was full, activities for everyone including out 16 year old grand daughter. They put on shows in the theater, magicians, comedies, crew performances that just kept you laughing. There were so many amazing musicians playing, i could and did sit for hours listening to the acoustic guitar and voices. We were a bit adventurous in our excursions, doing a long horseback ride from Skagway that i would highly recommend as it probably will give me more memories than everything else we did. Riding through the rain forest, listening to the stories of the gold rush and histories was awesome. We did whale watching in Juneau and did a 3-4 mile hike to the Mendenhall Glacier. I am sure i am boring everyone by now, but this to me,was a dream come true. I right now cannot imagine a better experience Read Less
Sail Date: July 2012
We had never cruised before cruising the Celebrity Century to New Zealand last winter. We were hooked, and made a (for us) last-minute decision to take a cruise on the Celebrity Infinity to Alaska. Late July and early August is a good time ... Read More
We had never cruised before cruising the Celebrity Century to New Zealand last winter. We were hooked, and made a (for us) last-minute decision to take a cruise on the Celebrity Infinity to Alaska. Late July and early August is a good time of the year to trade Texas for the far north. We enjoyed being a larger ship this time, with more space to move around on days that were too chilly to walk around on the deck. The Infinity's public areas are immaculately maintained, and our stateroom was in good shape except for a sour smell from the shower drain. Our attendant worked and worked on this, and improved matters a bit, but really, it was only a matter of leaving the bathroom door ajar, to air out a bit. I do appreciate that the Infinity has diagonal bars on the bathroom doors so they will stay open despite the movement of the ship. Having found the bed on the Century too hard, I asked for foam padding this time around. Despite getting an e-mail before the trip saying this would be done, the stateroom attendant told us there were no foam pads. He did completely unmake the bed and add a second duvet beneath the bottom sheet, which was a big help. The cruise director from the Century, Ian Cresswell, is now on the Infinity, and is as sharp and energetic as always. We particularly appreciated Brent Nixon, the naturalist who gave highly entertaining and highly informative programs on the history of Alaska and especially on its animals. I want to commend Celebrity for providing experienced and environmentally aware naturalists for its ships. The rest of the staff was amazing, friendly and helpful in every way. There's a good variety of food in the buffet and the main dining room always offered something interesting. We kept intending to try one or more of the specialty venues but just never did. We enjoyed the stops in Ketchikan, Tracy Arm Fjord, Juneau, Skagway, and Victoria, even though we were sorry to have to tender in to Juneau. I can only assume that we arrived there so late, after viewing the Fjord, that other cruise ships had the slots at the docks. We took one shore excursion organized by the ship, "Lighthouse, Totems, and Eagles" from Ketchikan, and thoroughly enjoyed it. We also saw whales and seals, and heard some very informative anecdotes about the area. I had a spa treatment, and had a problem with the masseuse trying to sell me over-priced lotions and such, but thanks to Cruise Critic, I knew to expect it. A couple of firm no-thank-yous finally turned off the spiel. I can hardly blame Celebrity for the rain and cold weather in Ketchikan and Juneay, but then, I can't credit them for the amazing display of a breaching whale, either. Or for the sight of a full moon rising over Victoria on a beautiful clear evening. All in all, this was every bit the wonderful holiday we expected. Read Less
Sail Date: July 2012
We are a family of five with 3 girls ages 19 to 11. We have been on eight cruises, including Celebrity and my wife and I are both professionals. Pre-Cruise: We arrived at SEA the day before form DTW just to try and get used to the time ... Read More
We are a family of five with 3 girls ages 19 to 11. We have been on eight cruises, including Celebrity and my wife and I are both professionals. Pre-Cruise: We arrived at SEA the day before form DTW just to try and get used to the time change. It helped but two or three days would probably have been better---but also more expensive. We stayed at the Hilton Double Tree near the airport. The shuttle comes every 20 minutes but we waited for 45 before landing 5 seats. The problem is that the shuttle gets filled as it goes down the lane, so you have to be at the beginning of the pick up area. Also we arrived at 3pm and it was crowded with several large groups. The rooms were nice, clean, well kept and had comfortable beds. We booked through Delta airlines so we were in one of the outer buildings-----many people complain about this because of the walking distance and the many hall ways. Well, you could have the bell hop deliver and take you to your room or you could pay more to stay in the tower. They give you free cookies (280 calories each) and check out is at noon. There is a Subway, Denny's Jack in the Box, Taco Bell and Liquor store just across the street. If it is a nice day (and it was) the pool area is also nice. It is unsupervised however and at your own risk. A taxi to Pier 66 was $58 for 5 people in the SUV. Here there are many options including public transit. The Pier: The Infinity departs from Pier 66 downtown and is a 25 to 30 minute ride from the airport. Celebrity transfers are $27 each way----that is $135 each way for me so I did as mentioned above. We arrived around 12pm. Your checked bags can be handled two ways. You can get in line and drop them off yourself or you can give them to a porter who will bring them in for you and they will expect a tip. The difference is that after the checked bags are done, you come out of that building and go into another line to check in to the ship. For us both lines were short so we just went through both. The rest was simple, hand in your express pass get your cards and take a welcome aboard shot. We were onboard in 35mins total. The Ship: Recently refurbished and Solsticized, the Infinity is quite beautiful. The new areas like the Martini bar and Crush are smaller versions of the ones on the larger solstice class ships. More cabins have been added but the ship never felt crowded except for those times like lunch at the buffet or just before show time. Some areas of the ship still show wear and tear----rust or need of repair. I don't understand why this was not taken care of in dry dock? However, it did not change my overall impression of the ship or my enjoyment of it. The ship was beautiful and everyone in our group thought so. Cabins: We were in the recently added cabins on deck 3 cabin numbers 3124 and 3126. They are new cabins and have extra large windows (6 foot round instead of the standard 4 foot round) they are 170 sq feet and even though we had two adjoining cabins, it was tight, but comfortable. The second washroom is a must and even though Family Verandah cabins have balconies and are larger they only have one bathroom. Much has been said about storage in the cabins---while it is sufficient we found it cramped----but managed. Look around there are lots of little places to put things. The Food: Was excellent! Better than what we had on the Eclipse. In the dining room it arrived hot or nice and warm and was both visually appealing and delicious. Our waiter was Caesar and assistant Nery. They both worked very hard and knew our names by Day 2. The lobster tails were a very nice size and I ordered two---no problem. Steaks were good, salads good with an excellent variety. I was told that there was a new menu and to me it was better than what we had on the Eclipse. The ocean view cafe (buffet) is organized in stations so if you don't see something you like walk around the entire circle. Also, the buffet for breakfast was the exact same thing every day. However the exact same thing means that you had a choice of everything. I don't understand the frequent complaints about buffet breakfasts being boring. The buffet has fruit, pancakes, bacon, waffles, cereal, oatmeal, grits, pastries, muffins, juice, even an Asian station----pick what you want. If you don't like that then try the breakfast in the dinning room. The same is true for lunch and dinner. Then there is the issue of the Cafeteria trays. These were eliminated on the Eclipse in March 2011 when we were onboard. It required us to make several trips. It was not better. Certainly less cafeteria like but if you want less cafe/buffet then try the dinning room. We like the convenience of the trays. We went to Tea every day and it was good. The sushi was also excellent and the pizza and pasta bars are open very late and of course there is always room service. Photography: Best ever. Gerard, Kaspar, Paolo and Hana are all very helpful. Gerard and Kaspar take the best pictures. Pictures cost the standard $19.99 and there are several packages. We got the all inclusive for $249.00 and received a CD with all our photos free because we are Captains Club members, otherwise it was an extra $50. If you are getting more than 15 pictures it is worth it. With a family of 5 in Alaska we had many more than 15 pictures. Photographers are also on deck for pictures at Tracey Arm. Casino: Won some money on the first night, after that nothing. I managed to stay ahead by not playing. Machines are tight and the tables are regular odds. Staff was friendly and there were many tournaments and offers where you could have fun without spending more than $30 to $50 dollars. Weather: We had almost perfect weather for the entire week and most of all during the port days. Every where we went people were constantly telling us how lucky we were weather wise. They were absolutely right; I had been tracking the weather for weeks before our cruise. Ports: Shopping in all ports was basically souvenirs and jewelry. There really are no deals to be had here and in my opinion shopping is not the reason why you go to Alaska anyway. If you want shopping then go to St. Thomas and St. Martin. After all, every port is either the US or Canada so there really are no deals. Example Raymond Weil watch list price $2000 ask price $1500 same as back home------St. Thomas price $900. All ports had a sales tax, from a low of 5% in Alaska to 10% in Victoria Canada. Same goes for alcohol. Also I will not spend a lot of time talking about tours since previous reviewers have covered much of this topic already. Ketchikan: Beautiful port, we had beautiful weather. We walked around for a few hours very easy to see everything by foot. Bought a few souvenirs took some great photos and went back on the ship. Tracy Arm: You enter the fjord at 6:30am then get to the glacier around 7-7:30am and after a half hour or so the ship turns around and heads for Juneau. This is the highlight of the cruise do not miss this morning. We were lucky and had great weather throughout the cruise. On this day it was cloudy but when we reached the glacier we got sunshine and amazing pictures. Juneau: Afternoon same day as Tracy Arm. Either you do a tour and there are many or you walk around town or stay on the ship. Mendenhall Glacier is the most common tour here along with the mount Roberts Tram. Skagway: Basically a one street town. We had a lot of fun walking the streets and we took a tour with Frontier tours just past the dock area. For $65 each we got a city tour (5min), were driven up the white pass (we could see the train on the other side of the valley) stopped and took pictures all the way. (Train does not stop) Crossed the boarder and went all the way up to the Yukon and back. We got amazing photos; we were on a small windowed bus of only 20 people. For a family of five I saved $300. Victoria: You get here at 6pm. Really this is just an add-on port to satisfy the Jones act that requires non-American flagged ships to come from a foreign port. Victoria is a beautiful little town. Here you have great photo ops of the harbour and the parliament buildings. Butchart Gardens is the big tour here but we were tired and we needed to go pack for debarkation. The Not So Good: 1. Celebrity has a zero announcement policy and in theory it is a good idea. However, there are many times during embarkation and debarkation or even on port days where essential communication is not delivered. It is not enough to say read your daily newsletter or stay until the end of the show for announcements. The announcements that irritate people are the sales and event announcements and Celebrity has eliminated those. 2. Celebrity claims to have eliminated announcements but be prepared for a stack of letters and papers, essentially advertisements, sent to the cabin each day. 3. Entertainment: The production shows were excellent, however the illusionist was awful. Old tricks really with an attempt at modern spin----laughs at his own jokes and card tricks--good for the kids and not even close to Vegas. Comedian was good. Time Change: You turn back 1 hour the night before Ketchikan and back to Seattle time on the night you leave Skagway. We found this a bit hard since we were coming from the east and were already adjusting to a 3hour difference. Not a complaint just a fact. Debarkation: We always put out our luggage the night before and try to be the last off the ship. It was very efficient and we were off in 30 minutes including customs. Make sure you fill out your customs declaration form before you get off the ship or you will be held in line until you do so. The forms are delivered to your stateroom by your cabin steward. Many taxis wait outside we took a town car for $45. It was still cheaper than the $27 each that Celebrity was charging. Overall: One of the best cruises we have taken. We had a blast. The kids had a great time and so did we. I would highly recommend Celebrity and Alaska to anyone asking. We are already planning for next year on a new Celebrity ship to the Caribbean. Read Less
1 Helpful Vote
Sail Date: July 2012
This was our first trip on a Celebrity line. This trip was also to Alaska the last week of July out of Seattle. We had numerous problems on this ship. Although it was noted in other forums that this ship was "dry-docked" the ... Read More
This was our first trip on a Celebrity line. This trip was also to Alaska the last week of July out of Seattle. We had numerous problems on this ship. Although it was noted in other forums that this ship was "dry-docked" the ship was still dirty. Stained carpets, paint on the main dining room windows. Shore excursions desk was only open for a limited amount of time during the morning or evening. It was closed for most of the afternoon. Our son got yelled at by an older lady for going in the adult pool during the 1 hour that the kids got to go in. She told him to "get out, it isn't a kids pool!" :-( The computer lab staff didn't seem to know what they were doing when problems arose (being logged off when it said we weren't but we still got charged.) Not being able to serve ourselves our food. Having things disappear one day after being there all week. (milk by the dessert portion of the buffet line) It was there all week then it got moved and no one knew what I was talking about..... Disembarkation floors moved by the hour. Once it was on floor 2, the floor 4, then floor 3. All in the same day during the AM. There was the cruise director, Ian, who seemed to think that everyone was having a great time and all we heard was how horrible everything was for them. The staff in the shops talked about other staff while passengers were walking around. The one great thing about this cruise was seeing the breaching whale. That was amazing. All the ports were amazing. I'm sure that the other ships are nicer and friendlier than this one. There was this tension on the ship. We've been trying to put a name to it, but can't. While I know that it may seem that I'm here "bashing" this ship, I've been on others and have never had such a horrific cruise. Kids and parents were letting themselves into the kid play zone. While this may not seem like a big deal to some, this is to me. The staff there didn't give anyone a second look. One girl was hurt badly and had to be taken to medical. They couldn't find her parents on the ship. Had they known to ask for a pager, I'm sure this would have been easier for them to be found. I had to ask for one. Please let me know that all Celebrity ships are not like this. We had an absolutely miserable time. Many others that we wound up speaking to during our week at sea felt the same way. Read Less
Sail Date: July 2012
Convenience to departure port and cost were the initial reasons for choosing this cruise. Destination ports were secondary. I'd heard (mostly) good things about Celebrity and was pleased at the scheduled fare. Check-in took two ... Read More
Convenience to departure port and cost were the initial reasons for choosing this cruise. Destination ports were secondary. I'd heard (mostly) good things about Celebrity and was pleased at the scheduled fare. Check-in took two hours but did go smoothly. This was the first time I had a room without a veranda, and actually was almost entirely pleased with the view from our 2nd deck 'Oceanview' mid-ship location. It would have been nice to be able to let fresh air inside, but the price savings were worth it, particularly since it was cloudy and cool for our trip. My wife was very pleased with our room size, furnishings, and bathroom. I'm 6' 3", and the bed was both comfortable AND long enough. Shower was roomier compared to other lines. We personally found the quality of the food to be one of the highlights of our cruise. It wasn't ALL great, but it was very consistent, even in the regular buffet. We found it to be so satisfying that we ended up NOT eating in the speciality restaurants, except one. 'Bistro on 5' was our first night aboard, and it absolutely rivaled the $100 meal we had in Seattle the night before. It cost us $5/person extra. The main dining room was consistent with service and food, and we were successful in getting a private table when we requested one, even with our open dining plan. The wine list was respectable, and our sommelier really DID know his stuff. We tried several new wines per his recommendation (and sent one back without complaint) and I felt like the prices were fair given our location. The 'Oceanview Cafe' (main Buffet) provided a wonderful variety of good to GREAT food. We easily ordered 'healthier' foods like egg white omelettes without butter. The fish they served from a big tray was cooked JUST right, every time. The carving station included leg of lamb one day, turkey another, ham, etc. The sushi wasn't awesome, but it was decent enough. One of my favorites was a pasta bar with a pretty darn good bolognese. A chef heated the pasta for each guest, and had a side sautee table of delicious extras. The quality and variety of the Cafe made it easy to return every day at least twice. We enjoyed the drinks and bartender's 'show' at the Martini Bar, but wished the music were not so loud. We know some people come out ahead with the prepaid drinks plan, but even with $10 drinks, we ordered what we wanted and were satisfied, and paid $300 less at the end. We ordered speciality coffee daily or twice daily. It was good stuff, and they always had complimentary pastries or teeny sandwiches available. We found the entertainment to be disappointing compared to previous cruises. Not sure what that was about, since the ship's orchestra was nearly a perfect '10' in my opinion. They did have aerial 'Cirque' type performers who were quite impressive. The gym was fine with the usual assortment of machines, classes and free weights. The on-board naturalist Brent Nixon was over-the-top goofy and animated, but deeply passionate, well-qualified and very informative. He brought good material that really did enhance our experiences. Celebrity scheduled presentations on navigation and propulsion which I absolutely loved! Hearing from licensed crew members was very cool as they talked about what goes on behind the curtain, so to speak. Celebrity not only is 'green' aware, but appears to be taking real steps to mitigate their impact, from hull design to recycling. I got the feeling it was serious and not just marketing. Staff was good to excellent, with a few standouts. All in all, it was a fine trip, and we are pleased with the quality of the experience for the time and money spent! Read Less
Sail Date: July 2012
This was my fifth cruise to Alaska ( previous Alaska cruise were on Princess and Norwegian) Celebrity is my favorite cruise line and decided to sail with them this time (this was my 8th Celebrity cruise)/ First of all- Alaska is such a ... Read More
This was my fifth cruise to Alaska ( previous Alaska cruise were on Princess and Norwegian) Celebrity is my favorite cruise line and decided to sail with them this time (this was my 8th Celebrity cruise)/ First of all- Alaska is such a fantastic destination that I don't think you can go wrong- whatever line you choose. The only disappointing thing for me on this itinerary was Tracy Arm Fjord. There was a glacier at the end but I found Glacier Bay and College Fjords to be far superior. So if seeing the Glaciers is the reason for your cruise- I would pick a different itinerary. Also- as far as whale watching goes... we only saw two whales. In late May and early June you will see hundreds of whales spouting and sea otters. There was really none of this one this passage (July 6-July 13th). So I highly recommend going in late May or early June as opposed to later in the summer. That aside.. My son (age 11) and I loved this cruise and the improvements made to the ship. Cabin... we had a guaranteed outside midship on deck 2 and it was fine. We slept comfortably and it was clean. I don't like the closet area and wished we had more shelves than hanging space but this is a minor complaint. Our steward was unobtrusive and did a great job. Food- we liked both the buffet and pool grill. We also tried Bistro on Five and loved it there! Great crepes and panini sandwiches. We dined at Qsine twice and it really is a great concept. Tip- only try three dishes each- it's way too much food. The Disco Shrimp was a nice small size- so get that for a starter. All the dishes we tried were good though. Pools and hot tubs= The swimming possibilities on this ship are very limited for kids. The outside pools are not heated and it's too cold to use them. The indoor adult only pool- allows kids from 4-5 each day only. So the hot tubs were always full of kids- an unfortunately one pooped in a hot tub- gross! Parents please don't allow unpotty- trained kids in hot tubs- it isn't good for them or the other passengers. Shows: We didn't do any of the Broadway style shows so can't comment. The comedian Rick and illusionist Jason Bishop were great. We did attend the crew talent show and the final Voyage shows and both were enjoyable. Public areas: All public areas looked great. The furnishings were modern, stylish and comfortable. Activities: I love trivia and they offered at least 4 trivia games a day so I was pleased. While in port some activities were poorly attended but that's natural. The entertainment staff was really good. Children: My son loved the Fun Factory and they weren't just playing video games. They were doing scavenger hunts and playing games. The kids were active. He said this was the best cruise ever and he begged me to book another (we are doing Summit to Bermuda on 8/12/12). Excursions: We did the "Big Nugget" excursion in Skagway and it was good. My son loved playing with the Iditarod dogs and puppies. You get to sample micro beers for free, lunch is included. We panned for gold, experience a 40 below walk-in freezer and got educated on the dredging for gold. Naturalist Brent Nixon: He was fabulous and my son LOVED him. We bought his DVD series. Spa: I had a good massage and facial in the spa. They are over-priced of course and they always try to sell you products- just say no. I used the Persian Gardens (I am "Elite" so I got some free coupons). I didn't like the Persian gardens and don't recommend them. Negatives: I have cruised frequently (28+, I've lost count) and alway with my son. As a parent, I was really not impressed with some of the parents on this cruise. While most of the kids were really good- parents brought kids to the show and to trivia and allowed them to misbehave. All kids- from age 3 and up certainly need to learn to sit quietly and respect the performers. There were kids picking their noses and kicking the backs of my chair in the show lounge and there were no apparent parents to correct them. Parents should be on top of their kids. I don't know why parents aren't doing their jobs and I get the impression that parents are becoming selfish. They want to enjoy THEIR cruise and don't care about the other passengers. This isn't a slam at all parents- most are good but the bad ones spoil it for others. We disembarked on day 6 in Victoria because I had visited there on a past cruise and fell in love with it. We got approval to disembark prior embarking (one week prior) and there was no problem disembarking- we just walked off with our luggage at 8:30PM and went to our hotel, Parkside. We stayed in Victoria for three nights and it was heaven!!! I wished we had longer to stay there. Butchart Gardens is fantastic- go. We did whale watching with "Prince of Whales" and saw lots of whales. Read Less
Sail Date: July 2012
So as it goes with suites and aquaclass passengers embarkation was great since we get expedited check in. I also did my on line check in so that made it even faster with a total of 10 minutes from taxi at port to champagne on board. My ... Read More
So as it goes with suites and aquaclass passengers embarkation was great since we get expedited check in. I also did my on line check in so that made it even faster with a total of 10 minutes from taxi at port to champagne on board. My original state room was 6027 aquaclass, but when I looked at it I had to call down and complain. The bathroom mirror was shattered, and some of the shower glass cracked. The told me yes that they knew this on the last cruise and he just not gotten the materials for the repair yet. I complained even more. Not only are you aware the room is damaged but you have it to me any way! So they upgraded me into a sky suite, that had no damage. My new state room was 9023. It was spacious and beautiful, but then again Celebrity is always beautiful. In a sky suite you also have a butler which I found entertaining. I don't think we called on our butler once the entire cruise. I simply don't need a butler, and am pretty self sufficient, but he was there should we have needed him. As with aquaclass we dined in Blu every night. I find food a bit difficult for me on cruises. It is not there fault however but my own. I only eat white meat boneless skinless chicken. I do not eat any other meat seafood or fish. Every cruise I have taken thus far typically only have one constant chicken dish. Cruises are usually geared around a culinary journey. So for 6 nights I ate their constant menu dish of airline chicken. It is well named as the texture and taste do represent airline food well. The staff was courteous as always, the shining star ??of staff members was none other than Ian the cruise director, and on this cruise I didn't have any staff member below par so there isn't one to complain about. The shows were entertaining, all of the performers did a very good job. I especially enjoyed the boogie wonderland show. I taped my feet to every song. The ports were all wonderful, and beautiful. They all offered shopping galore and great excursions. I bought a few new pieces of jewelry, and enjoyed every shop. We went through the Tracy Arm Fjord, and it was breath taking I spent hours on my veranda watching and taking photos. We got so close to the glacier that my zoom lense made it look as though we were against it. I did find shopping on board the ship a little lacking, but where it lacked the casino sure made up for it. No I didn't win but I lost well! This cruise is one I recommend, and as always book aquaclass or higher. Read Less
1 Helpful Vote
Sail Date: July 2012
We have been on many cruises- Carribean, Mexico, Europe, Baltic, British Isles, and we're very excited to finally see Alaska--according to everyone, the cruise that doesn't disappoint. Well, we can't say that we had that ... Read More
We have been on many cruises- Carribean, Mexico, Europe, Baltic, British Isles, and we're very excited to finally see Alaska--according to everyone, the cruise that doesn't disappoint. Well, we can't say that we had that experience. I'm going to skip a lot of things that are of minor importance to me-embarkation, cleanliness of the ship(should be a given), and cut right to the chase. We had 3 days in Seattle and that was probably the highlight of our trip. It was GREAT. The ship was in good shape for her age and our balcony cabin was nice, with plenty of storage. Our stateroom attendants were extraordinary, and would even come clean the room when we slept in, ordered room service, and didn't leave til after 2 p.m. We would tell them to skip cleaning, since we know they have certain work hours and we had daudled in the room, but they always waited til we left, came in quickly and cleaned-extraordinary!! We had a set dining time of 8:30. Our stateroom attendants told us to go to the Trellis restaurant on the 4th level. We showed up at the appointed time and were told to wait in the "your time" dining line--What??! We waited and were finally woven through the restaurant and led to the 5th level where they "found" us a table in the "your time" section. They said our table was "taken". We were presented with a menu and asked to order. We told them we wanted a drink first-we had ordered the premium drink package-but it wasn't til our main course came that we got our drinks(wine). Meanwhile, I was told that they had "run out of" the Celebrity Select Chardonnay that I had been ordering all over the ship. There was only a limited selection of wines available in the dining room, even though we had purchased the premium drink package based on the restaurant wine list. This did not change throughout the cruise. We were rushed through dinner so that they could seat the other "my time" diners. The next day, we went to see the maitre'de about our table and were assured that we would have a set table for the remainder of the cruise-what a joke! Different table every night in select dining section. We were felt rushed every night, to accommodate the other diners. We resolved ourselves to this situation, but couldn't resolve the food problems. The food was generally cafeteria grade. I looked forward to the lobster night. I ordered two tails and my son ordered one. Both of mine and my son's were complete MUSH. I was gob-smacked! They offered to bring more-no thanks! Ok, ports: they were great. Really beautiful scenery, but ship excursions were prohibitively expensive. We took local vans for sightseeing and were very satisfied with them. Unfortunately, we never saw any breaching whales or any bears. I guess you had to pay the $150+ per person for a separate tour for these. Oh well. Let me know if you have questions. Read Less
Sail Date: July 2012
Arrived Seattle one day prior to the ship sail day, get to the ship terminal around 11:30, no porter or any one greeting us until almost to the place drop off the luggage. Then the sign was not clear about what the passenger should go ... Read More
Arrived Seattle one day prior to the ship sail day, get to the ship terminal around 11:30, no porter or any one greeting us until almost to the place drop off the luggage. Then the sign was not clear about what the passenger should go after that, perhaps that we were early, but it just seems a little disorganized on the size of the company and ship. Everything went smoothly, go eat lunch, waiting for our room to be ready. The room was ready about 1:30, nice spaces for 2 people, enough draws and cubbies to store all our belongings. The service was great, almost every crew member we saw greeted us with a smile or pleasantry. All the people working on the ship are friendly and eager to help. The only complain I had was with the food, it is not the lacking of it, it is the food are generally bland and the seafood does not taste as fresh as it should be. I love fish, but after couple tries, I gave up on them, the Trout that I had on the dinner (main dinner room) tasted fishy, the trout should be a mild fish, but something was not right. The baked fish I had in the lunch buffet was not much better either. They are not spoiled or anything, just not quiet right, and most of the dish dose not have much flavor, I really am not a food snub, and pretty easy going on food, but I do expect better tasting food on a cruise. The Shrimp Louie(appetizer choice) on the first dinner service should be a good indicator, I was shocked to see the shrimp are small than my pinky fingernail and I was not kidding. My friend joking say those are "shrimp want-to-be". 2nd night dinner the lady at our table ordered a Shrimp scamp, but what come out was a plate of pasta with 4 shrimps on them, she was not pleased. Not all food are bad, of course, just more miss than hits. The only exception was our dinner at the Quine (their speciality restaurant), the decoration remind me of Alison in the wonderland (in a good way), the concept and the menu are very fun and unique, wish I can try more, but we have to put a stop on the offering before they served everything. The crab cake, steak, shrimp are all very good and love the way the put more fun into the eating experience, truly a excellent dinner. The state room attentent was very efficient, and the room was always made up, trash cleaned and ice bucket filled, but no tower animal, so it feels like the job was very well done, just no "extra" to light up your face when you walk into your room. The view in Alaska is breath taking, and I really want to go back and see more of it, this time we booked all our excursion though the cruise ship, and every one of it was good, we were very well taking care of and no complain what so ever. The Whale watching was the best, definitely should not be missed. Will I sail with Celebrity again ? yes, I probably just need to adjust my expectation to the food :-) Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise