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6 Helpful Votes
Sail Date: March 2018
Seadream II: Antigua - Antigua, March 31 - April 6, 2018. Anyway because of Hurricane Irma’s destruction of St. Maarten Seadream had moved their hub to St. Johns, Antigua for the whole season. A wierd choice because Antigua has no ... Read More
Seadream II: Antigua - Antigua, March 31 - April 6, 2018. Anyway because of Hurricane Irma’s destruction of St. Maarten Seadream had moved their hub to St. Johns, Antigua for the whole season. A wierd choice because Antigua has no Cruise Terminal - in fact no facilities whatsoever. We came in on an Island hopper from St Maarten during the morning, took a taxi to St. Johns and was actually dropped off at the top of the pedestrian street leading down to the pier. No Seadream staff. No sign. A minuscle public office (when we finally found it) served as combined customs and immigration. Still no Seadream staff. By questioning the local person at the office we found out where the boat was parked: 300 meters of south-facing boardwalk with no shadow but a lot of stairs from where we were. No Seadream staff. No Porters. Plenty of luggage. We hauled our 60 kilos over to the boat and happily but sweaty climed the gangway. On the otherwise empty deck finally we found a Seadream Officer. Without any greating he promptly denied us access. By then it was almost 1 pm. but apparently we were an hour too early. Could we please sit in the shadow somewhere? No. Get off the ship and return later. What about our luggage standing on the pier? Just leave it there! And from then it went downhill: Only 30 passengers of which 12 were invited agents. Inconsistent service. Arrogant Middle Managers. The “port” at Virgin Gorda (Leverick Bay) was completely destroyed by Irma. Not one building was left standing. Yet they insisted in tendering in the few braves that wanted to. For what? Instead they could be anchoring up at a nice beach somewhere in the neigborhood. After all that should be their strenght: Small size and few passengers equals flexibility. Not so on Seadream. In fact the only change in the itineray was to not go to White Beach, Joost Van Dyke which happens to be one of the most spectacular beaches on the Planet. Instead they went to a dark-grey uninviting beach on another island. Why? Because the shack they use for the beach BBQ on White Bay Beach had not been rebuilt yet and they wanted to show the agents what a beach BBQ was. Apparently there was a shack on Dark Grey Beach where they could feed the flock of agents (with severely burnt feet). Out of six dinners three were good. Dishes had to be sent out at the other three. Compared to the other 6* lines the cabins are small and uncomfortable. The bathroom is so small that I had to sit side-ways on the loo. The sink is barely above my knee caps. (I am 6,3). To take a shower was an acrobatic exercise. Since 1999 we have cruised upwards of 400 days always on small or medium sized 6* lines. The six days on board Seadream were the most expensive per diem - and the poorest value. Read Less
21 Helpful Votes
Sail Date: May 2016
Our Sea Dream I cruise from Lisbon to Barcelona got off to a poor start. Unlike Silversea, which we have used several times, Sea Dream was chaotic in a rain storm. The taxi couldn't get close to the terminal, boarding was an hour or ... Read More
Our Sea Dream I cruise from Lisbon to Barcelona got off to a poor start. Unlike Silversea, which we have used several times, Sea Dream was chaotic in a rain storm. The taxi couldn't get close to the terminal, boarding was an hour or two late and there was no canopy to protect us from driving rain as we boarded. The ship, just out of two weeks in drydock, did not get all its deficiencies fixed. When we entered our cabin, there were black specks of unknown origin on the bed covers. The covers were changed, but the same thing happened again. At this point a repairman inserted a filter in the ventilation system, which solved the problem. Another cabin had no hot water for several days. There were a few cosmetic problems also, such as white paint on mahogany railings. On the good side: fine service, especially in the dining room, and wonderful food. The Gibraltar expedition was wonderful. We explore other ports, such as Cadiz, Cartagena and Malaga, on our own. It's a small ship -- 112 passengers -- and too light to brave high seas and waves to enter Portimao, the first scheduled port of call. I congratulate the captain for choosing safety over the schedule. Many aboard the ship had cruised with Sea Dream a dozen times or more, but for us it's one and done. We'll go back to Silversea. Read Less
21 Helpful Votes
Sail Date: March 2015
We stayed in the lowest-price cabin on board, and that was over $20,000 with airfare. This review is written with that in mind; this was not a $4,000 Princess cruise and my expectations, and this review, are calibrated accordingly. I ... Read More
We stayed in the lowest-price cabin on board, and that was over $20,000 with airfare. This review is written with that in mind; this was not a $4,000 Princess cruise and my expectations, and this review, are calibrated accordingly. I should point out that even though the fare and port fees were over $18,000, this was the cheapest cabin on board. First, let's get out in the open the main reason for the poor overall rating. For years we had wanted to visit Saba. As an aside, we had once missed the opportunity to dine at The Beach House at the southern tip of St. Kitts (we drove all the way there only to find they had closed unexpectedly) and we once attempted to climb to the top of Mount Nevis only to be stymied by No Trespassing signs, learning later that having a guide is a must to complete that climb. So we were thrilled to find a luxury cruise--ahem, I mean "yacht"--that was going to stop at all three of those places, plus visits to Montserrat and St. Barts, both our to-visit list. Expensive? You bet--but worth it to us to visit so many places on our bucket list all in one shot. Or so we thought. Shortly after we boarded the Seadream II, we were handed a new itinerary announcing we'd be skipping Saba entirely. Seems that the seas had been too rough over the past several weeks, so they rearranged the ports of call. St. Kitts was out, too. We were devastated. But hold on, surely I'm not expressing sour grapes over a decision made for the safety of the ship? Ah, but here's the thing: to be absolutely certain that nothing kept us from keeping a $20,000 appointment, we flew into our departure port (St. Martin) four days early. We had plenty of time to visit Saba for a day or two, there are air and ship ferries daily from St. Martin and St. Marteen to Saba, and we could have easily taken one: all it needed was an email, and we were of course checking messages several times a day. Seadream management simply did not bother. I should add that at least we still got on the boat; our traveling companions almost weren't so lucky. They had missed a connection and did not know if they were going to make it to St. Martin in time, and almost changed their flight to meet the Seadream the next day in St. Barts. Good thing they didn't, because St. Barts was moved--without announcement--from the first day (Sunday) to the fifth day. They were told that was in order to visit while the shops were open, but that explanation does not stand up to close examination: the shops were closed on Sunday back when the itinerary was first announced. They almost lost five-sevenths of their entire trip, and that they did not was due to sheer luck and not to any foresight or effort on Seadream's part. The courtesy of a simple email would have prevented this near-catastrophe. Nor was this the only failing on the part of the captain and company management to communicate important issues to the guests. We left Anguilla (added at the last moment) Sunday and ran into fairly heavy seas, with the result that a number of passengers (myself included) got seasick. I later discovered that the Concierge stocks Dramamine, but that's not mentioned in the cabin literature and wasn't part of the departure briefing (which consists almost entirely of sales pitches for shore excursions--more about those later in the Port descriptions--and future sailings). The ship made a high-speed run for Montserrat, which made the heaving unbearable. Seeing as how the Seadream lacks stabilizers, there were a lot of toilets flushing that night. Around 2AM, the ship suddenly became quiet and steady, and we arrived at Montserrat later that morning without further incident. But here's the thing: in the stairway is a computer screen showing the ship's progress and the times at which Seadream arrived and departed. Upon checking the display, I noticed that we HAD in fact stopped at St. Kitts (which had been scratched from the itinerary, along with our hopes of visiting The Beach House) after all, no doubt to shelter from the punishing waves. The real irony of this came on the last day at Nevis, when we were docked within sight--almost within swimming distance, in fact--of The Beach House on neighboring St. Kitts. Two nights later, the captain came on the public address to announce that we would be running into heavy seas again. "If you are sensitive," he said, "you will be feeling it." Thanks for the warning, captain; but why did you wait until we were actually pulling up anchor to tell the passengers, instead of giving them some advance notice so they could take medicine to combat the symptoms (it takes an hour or two for Dramamine to take effect). Hint: get your physician to prescribe a Scopolamine patch, several passengers had them and swore by them. Speaking of physicians, the ship's doctor was worse than useless--on boarding, my companion informed him that she had a sinus infection and had lost her Amoxicillin; he promised to provide some tablets, and then was never seen nor heard from again for the remainder of the trip. The medical office is open a total of two hours a day, one before lunch and one after. What exactly does the doctor get paid for? We were very interested in the "massage on the beach" offered on the final day as part of the beach splash party. But nowhere could we find where they were set up, and we left somewhat saddened-and tenser--without a massage. Back on board, we were told that they had decided to move it from the beach to the back of the hotel located there. But once again, they did not bother to communicate this to the passengers. Finally, because of the way in which the itinerary was rearranged, we spent two full days traveling back and forth between the northern and central Antilles instead of hitting them in order. The consequence of this was while we gained a stop at Anguilla, we actually lost three ports. None of this was explained. So in short, communications to the passengers from the bridge, and from Seadream management, were terrible. Just a few words would have made the voyage so much more enjoyable. This, then, is the major beef we had: poor and thoughtless communications from ship management largely negating the otherwise excellent service from the line staff. For most cruises most of this would never have come up, but the true measure of any service organization is not how it handles things when they go right but how they communicate when things go wrong; and Seadream falls far short of the mark here. For a $2,000 cruise this lack of communications would be annoying; for $20,000 it is unforgivable.And with that...on to the rest of the review. From this point on, I will provide some comparisons with Seven Seas, a roughly equivalent top-drawer luxury cruise line; specifically, the Navigator, with around 450 passengers compared to Seadream's 110. Seven Seas provides at least SOME free Internet, one hour if I recall correctly; l enough for you to get some emails and in particular to arrange, confirm, and if necessary rearrange travel. Seadream charges you for every second; not what I'd expect if I was a guest on someone's private yacht, and I certainly would not have expected to be nickled-and-dimed on a $20,000 to $60,000 cruise. That was just insulting. Exercise room was well equipped and appointed, at least as large and as modern as the considerably larger Seven Seas Navigator. It is combined with the spa area, which my companion found excellent. The best food on Seven Seas outshines the best food on the Seadream. Having said that, there's a very big caveat: the best on Seven Seas, or any other line I have been on, means their premier select restaurant; and you'll be lucky to eat there once during your cruise. Seadream does not have any exclusive eatery; instead, their "ordinary" is extraordinary. Chef Thomasz was brilliant and amazing, even making small batches of exquisite cultural specialties for the various nationalities (my companion and several other passengers were Polish, so some nights we had perogies or galumpki--not on the menu, simply upon request...and sometimes, without even requesting. The wait staff was flawless, but the food runners consistently made mistakes - bacon not Canadian bacon, mixing up who got what dish. Not a problem but surprising for such a high-end presentation. Special commendations to Sommelier Pablo, with whom I often disagreed with his choices of wine and was patient, flexible, and eager to please. I learned a lot about wine form him, and I daresay he learned a few things from me as well. He would catch me at lunch to go over his dinner choices, never said no, and in a few times convinced me that his choice was the better one--and he was usually (but not always) right. I don't want an expert to say yes to everything I say, I want to get the benefit of their knowledge--I am very grateful for the experience with Pablo. I read several reviewers who claimed that everyone (and in one review, re-stressed: but EVERYBODY) knows your name. That's a bit of hyperbole. However, most of the customer-facing staff that you see every day does: concierge, maitre-d'hotel, stewardess (Rayn was fantastic, by the way), wait staff, bartenders, activities director all had it by the third day. Oddly, most of them never did learn my companion's name and would just defer to me. Anyway, this intimate knowledge of passengers, while perhaps not as uiversal as advertised, is unheard of on the other cruises I've taken, and even on Seven Seas most of the staff, even bar staff, had at best a rudimentary command of English. Speaking of odd, the reason why they ask you what name you go by as part of registration isn't because that's the name they will call you; it's rather the name that will be printed on your complementary pajamas. A nice touch, to be sure, but only available in medium, large, and extra-large so if you are big like me or particularly petite, somewhat embarrassing. We did not get to sleep outdoors on the Balinese beds--too windy, and the night we had one scheduled (the big one in the bow!) was the night I got seasick. But they sure looked comfy. The water toys platform is a great gimmick, I do wish they'd have them available more hours (since we were always ashore doing things) but it was a great differentiation from Seven Seas. See the Deck Plans section for my comments on the cabin. My final comparison to Seven Seas: on all other cruises I've been on, whether luxury boats or giant mass-market megaships, most excursions are free. As I'll explain further in my port descriptions, none of the excursions on Seadream--at least, not on my particular voyage--were included, and they were nothing you could not have made better arrangements on your own, or frankly in both of our cases, being on our own for free. In St. Barts, we boarded a snorkeling catamaran that took us right back out to the Seadream (we could have kayaked for three minutes and done the same excursion on our own); at Nevis, not only did our hiking tour cover the exact same ground as we had done on our own five years ago (i.e. there was no need to have a "guide" along at all), and not only did the guide's contribution consist of showing us pictures in a book, but the trail was washed out and we turned around well before reaching the top--a fact that was withheld from us until we reached the turnaround. In short, don't book Seadream for the excursions! Read Less
9 Helpful Votes
Sail Date: November 2014
Just got back from Transatlantic crossing, had high expectations given what we had heard from others that had cruised with Seadream many times. Food was outstanding, service was great, boat is in dire need of repair - and not just ... Read More
Just got back from Transatlantic crossing, had high expectations given what we had heard from others that had cruised with Seadream many times. Food was outstanding, service was great, boat is in dire need of repair - and not just cosmetic - but real repairs and perhaps better onboard management. For some reason, they decided to make a/c repairs on a crossing (go figure) and couldn't get it fixed for the entire trip. So as it got warmer on the crossing, we got hotter and hotter. Management never said a word or admitted that there was a problem. This is supposed to be a 5 star line, I would give it about 2 stars at the most. When we returned, after several emails, they offered us a 25% reduction off the lowest rate. Although a good deal if you're confident they can fix everything, an expensive cruise of this nature - why would I risk more $$$ to take a cruise and be taken care of this way. Makes no sense. We will not cruise with Seadream again.... Disappointed easy going travelers...... Read Less
4 Helpful Votes
Sail Date: August 2014
We sailed from Dubrovnik, Croatia to Venice, Italy. It was a wonderful itinerary and we really appreciated the late stays in port. The captain even extended our stay in a couple of ports which was great. The staff were, without exception, ... Read More
We sailed from Dubrovnik, Croatia to Venice, Italy. It was a wonderful itinerary and we really appreciated the late stays in port. The captain even extended our stay in a couple of ports which was great. The staff were, without exception, incredible. For instance, one day we were going into port at the same time as the Maitre d'. He asked what we had planned, when we told him we wanted to go to a beach, he recommended we take a local shuttle service to a small island off the coast. He then walked us through town to where the shuttle left and helped us buy tickets for the shuttle boat. Other staff equally went the extra mile to ensure that our trip was memorable. We were generally happy with our fellow passengers as well. We were two couples, travelling together, in our 40s and 50s. The other passengers ranged in age from their 20s through 70s. Most were probably in their 40s and 50s. Not as pretentious as some other luxury lines. Generally fun loving and well-traveled. There was one partial charter group of about 30 family members. The first couple of days, they were fairly loud and inconsiderate of other guests. According to the staff, on the cruise the previous week, there was another partial charter group who were far worse. Management should do a better job ensuring the large groups don't impact the other passengers. The ship itself is in poor shape. We were prepared for smaller cabins with no balconies. We were not prepared for the subpar physical appearance of the ship. The cabins were extremely worn. Wood work was scuffed and faded, carpets stained, and there was a musty odor throughout much of the ship. We had issues with the air conditioning in the cabin. The maintenance guys tried to repair it, but on some nights the room would get very hot. One night, the dining room was also uncomfortably hot. We felt sorry for the waiters coming in and out of the kitchen soaked in sweat. The food and wine was another issue. Seadream advertises the best cuisine at sea, prepared "a la minute." The food was consistently under-seasoned, unimaginative, and often arrived cold. Fresh fruit and vegetables were limited. For instance, one night, the only salad offered was Caesar. The salad was over dressed, soggy and bland. Another night, the appetizer of shrimp coated crab claws turned out be deep fried. They arrived cold, soggy, and with a sauce that was plain ketchup. Also, the wine poured at dinner was often undrinkable. One night we did purchase a bottle from the reserve list, but they offered very few options under $100. Also, free premium liquors are advertised, but there is a $10 up charge for Grey Goose (among others). The prices for decent wine and true premium liquors felt like nickel and diming. There have been some well publicized management changes at SeaDream over the past couple of years. Clearly, these issues at the top are showing in the condition of the ships and the quality of the food and wine. The product they are currently offering does not merit the price being charged. We will not sail SeaDream again until serious changes are made.   Read Less
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