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20 Helpful Votes
Sail Date: September 2015
The ship is well maintained and the crew were very much better than average. That being said if unusual things came up then the service fell down, even after speaking with the manager of guest services. I had two major issues with the ship ... Read More
The ship is well maintained and the crew were very much better than average. That being said if unusual things came up then the service fell down, even after speaking with the manager of guest services. I had two major issues with the ship 1) the shower is way to small especially if someone is bigger than a small child/person. Nothing the crew can do to change that design flaw. I hope in their new ship someone corrects this, 2) The HVAC in our stateroom whistled and made a constant noise, like you would find in a motel room air conditioner (really annoying). That's when I found out there was no on/off switch. I called guest services and asked for assistance. The ultimate work around was for engineering to manually turn it off (some where they have the capability). The agreement was off at 9PM and back on at 7AM. This happened at best half the time. I made at least 4 calls to guest services to have it turned on or off. I also had the opportunity after filling out a on board survey to speak with the manager of guest services about the situation and he said he would take care of it. It didn't happen same problem some times off when it should have been on etc. I finally just gave up. Very disappointing, my expectations were not met. Some of the stops seemed like a waste of time for what was there. Fix the design flaw of the showers being to small, at least on the next ship Change the HVAC to not make the cheap motel sounds install on/off switches to each stateroom Perhaps more sea days avoiding marginal destinations. Something also needs to be done with the reservation system for Restaurant 2, when we called for a reservation we were informed that we would have to wait for 7 days? we called on day 2 Now I don't know what the system is or if people are just calling and making blanket reservations for every evening but something is not right here. I listed a lot of negatives but I also want to emphasize the positives. super maintained ship, knowledgeable staff, very good restaurants and food quality excellent. Overall a delightful cruise. It comes down to expectations and perceived value. This is a upper end cruise line and therefore more expensive where one naturally has a high expectation level. Even being back home and having a few days to think about it I'm not sure if the value threshold has been met. I gave a rating of a 3 because the cabin issues were really annoying. If it wasn't for that I for sure would have given them a 4 star or perhaps a 5 star. Read Less
37 Helpful Votes
Sail Date: February 2016
This is your cruise line if you smoke! The CEO is a smoker, so smokers get special smoking places, you can smoke on your balcony, which means the neighbors get to smoke too! The balcony doors open outward & upwind so you will suck in ... Read More
This is your cruise line if you smoke! The CEO is a smoker, so smokers get special smoking places, you can smoke on your balcony, which means the neighbors get to smoke too! The balcony doors open outward & upwind so you will suck in all your neighbors smoke when you open the door, and sitting on your balcony if you are so unfortunate to have a neighbor who smokes is not possible. Smokers also get a large area above the pool next to the bar and another large area at the back of the ship, which was my favorite area but I never sat down there. When walking down the hallways you can smell smoke, and when changeover day happened the smell of smoke was overwhelming in some rooms, if I had been assigned a cabin which was smoke infested I would be beside myself. The beds are HARD, but you can get a mattress topper if you ask, I had to get 2 because the toppers are one inch. I think the word that Seabourn is smoker friendly has gotten out, so people who smoke increase with time. The risk of having a neighbor who smokes is too important to me, so I won't book again. Rooms are good, but closet doors get in the way of the dressing table, so one cannot sit at the table if the other is going in the closet. The room girls say 2% use the bath tubs, yet all rooms have them, would be so nice to enlarge the tiny closet with the space of the bath tub. Room help says management don't listen to their ideas. Seabourn is affiliated with Princess so you will get Princess email ads a few times a week and the only way to stop them is to keep unsubscribing - it took me 3 times. Other than that it is a great cruise line, really loved the crew. Read Less
39 Helpful Votes
Sail Date: February 2016
Having sailed on Silversea prior to this cruise, the standards were set pretty high. This was our first cruise with Seabourn and we were left rather dissapointed. There were some fine points and unfortunately far too many negatives for the ... Read More
Having sailed on Silversea prior to this cruise, the standards were set pretty high. This was our first cruise with Seabourn and we were left rather dissapointed. There were some fine points and unfortunately far too many negatives for the amount of $$$ paid. The ship itself is very nice and cosy, clean and well maintained and spacious given the low number of guests onboard. Our Suite was clean and comfortable and looked after at all times by a very nice stewardess, although she seemed overworked at times. The food standards did not meet our expectations given the amount of advertising dedicated to this segment. At best I would describe the overall dining experience as ordinary to just above average. The Restaurant did it's best to excel but fell below par due to some very rushed and casual service & repetitive choice of wines. On at least two occasions we were asked if we wanted the "white" or the "red" We then had to ask what was on offer. Something you may encounter at a bistro. The Colonnade was as expected - casual dining. On an Australian themed night we ordered the meat pie only to be served a sheperd's pot pie. Only a few of the staff ever addressed us by name and very few of the staff seemed genuine. Most were going through the motions. Room Service was inefficient and one occasion my wife asked for soup from The Colonnade menu only to be told "we don't do that" The cocktails were inconsistent depending on where you ordered them from. The barman at the bar on deck 5 was by far the best at his job and very friendly. Poolside cocktails were hit & miss, although dinner there seemed to be ok given that ones' expectations are not that high for a poolside event. Entertainment at the bars on decks 5 &10 was slow and at times extra slow. The dress code in the evening fell short by some guests, but that may be a good thing for some who prefer a more casual environment. Excursions were OK albeit a bit expensive. Disembarkation was painless, however you got the feeling that they wanted you off the ship the day before. One really noticeable fact was that a lot of attention was given to some regulars and if you did not fit that profile....well you work it out. The overall experience was fair to average and that is because some of the staff made up for the shortcomings of others. Food, OK but not what the marketing department tells you. Are we going to travel Seabourn again? Hmmmm, maybe if the service becomes a bit more personal. Silversea and Oceania were better. Read Less
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