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10 Helpful Votes
Sail Date: January 2019
The good A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional. The bad The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese ... Read More
The good A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional. The bad The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese cuisine was notably poor, e.g. old proteins. The vessels hotel staff was often overwhelmed during high service intervals, e.g. luncheon. The ratio of hotel staff to guest seems too low for proper service. We were disappointed with Seabourn’s handling of their booking credit and AMEX credit, Seabourn only allowed the higher value. The ugly Seabourn shore tours are expensive, the vessel was often ported far away from salient activities (long commutes) and in the case of the Vietnam north unsafe junk tours, e.g. our junk was literally lost in the fog without proper safety procedures. The Cambodia shore excursion was terrible. Seabourn and Silver Sea could have coordinated debark at Singapore much better, both simultaneously. The pool was small and poorly maintained, e.g. corrosion and detritus. Read Less
12 Helpful Votes
Sail Date: October 2016
I chose this cruise based on itinerary and the belief that Seabourn was a top of the line cruise experience. We were able to secure an upgrade an ended up with a Penthouse Suite. The accommodations are excellent. The room far exceeded ... Read More
I chose this cruise based on itinerary and the belief that Seabourn was a top of the line cruise experience. We were able to secure an upgrade an ended up with a Penthouse Suite. The accommodations are excellent. The room far exceeded expectations. The bathroom was large with a separate room for the toilet which included its own basin. Very private and nice. There was a jetted tube and the lovely Molton Brown toiletries. Our cabin stewardess was wonderful. That being said the rest of the experience was not at all what we expected. From the wine selections to the food - very disappointing. The Thomas Keller restaurant where you could only dine twice was underwhelming. Lobster was under cooked. I only eat seafood and throughout the trip I always had to ask for something other than what was on the menu. The only fish they offer as an daily option is Salmon - my least favorite fish. The lobsters were unlike any I ever had before. I live in Miami and am used to fine fresh seafood. These were not either Maine or Florida lobsters. I don't know where they came from. Don't eat caviar yet found that those who do could get it any time they wanted. Why no decent fish available? They managed to find a piece of mahi once and a tuna filet. The Seabourn Square served the same finger sandwiches everyday. Mostly bread with very little filling. Same cookies and cakes at the Square and for tea. The coffee was always luke warm and so strong it was undrinkable. I finally learned to order a pot of hot water to dilute it. I head the same complaint from others that I mentioned it to as well. Unfortunately we took the last smoking voyage and paid the price. The observation bar with a wonderful piano bar could not be frequented after 8 p.m. due to the heavy smoke inside. We heard from many the same disappointments.They said not to judge Seabourn by this cruise. I swore this would be my first and last Seabourn cruise, but heard the reason this one was so lacking was because the top crew members had been transferred over to the new Encore. Just found an itinerary I like for the Mediterranean so may give them a second chance. I would never go on the Quest again. Read Less
Sail Date: January 2011
We boarded the Odyssey in Fort Lauderdale. I noticed the silk flowers in fake water and knew something was wrong. I want to begin on a positive note. The ship is lovely, beautifully designed and decorated. Great public spaces. ... Read More
We boarded the Odyssey in Fort Lauderdale. I noticed the silk flowers in fake water and knew something was wrong. I want to begin on a positive note. The ship is lovely, beautifully designed and decorated. Great public spaces. Rooms are wonderful, decent closet space, nice bathroom and balconies. "The Square" on deck 7 is fantastic, a mix of a computer room, bistro, coffee bar, library, concierge and tour center. All other ships should take "The Square" on deck 7 and duplicate it. Ports visited were The San Blas Islands, Panama; Panama City,Panama; Guayaquil, Ecuador; Callao in Peru where we flew to Lima, Peru and the to Cusco to visit Machu Picchu, and then Santiago de Chile. The food was simple bad during our 26 day cruise. Let me begin on the pool grill: For 26 days, the menu was unvaried. Poor quality hamburgers with plastic wrapped tasteless cheese slices, undercooked chicken breasts that were returned for extra cooking two and three times. Cold and measly looking pizza. Even the Chef in charge had a cold for several days and was handling all food behind the counter. There are two restaurants on board. I will begin with "The Restaurant": When ordering chicken soup, you will be served double beef consomme. When ordering onion soup, you will get salted water with several slivers of onions. The fresh fish, no matter which one, is never fresh; always hard, overcooked and from frozen. Portions are meager. The Chef in charge does not know what he is doing and should be substituted. Even though wines are included with your dinner, they have "premium wines" at an additional cost which were never offered to us. One evening while dining with friends, we requested the larger goblet for red wine- the wine specialist or sommelier, Mr. James Smith, refused stating that it could cost him his job and rudely walked away. We were never treated in such manner anywhere. "Restaurant #2": this restaurant is very appropiately named. #2 as in the food. To begin with, rude waiters. We ordered cocktails prior to dinner, they came 20 minutes later and they brought us drinks that we did not order. The waiter argued with us insisting he did not make a mistake. The food is a joke- this restaurant, presumes to be a "Per Se" or a "French Laundry"- they are very wrong. Food is atrocious, but the service was offensive- I would never go back. It is the first time I walk out in the middle of dinner and sorry to say, we were not the only ones. Room Service: Have you ever ordered Espresso coffee, milk and sugar on the side, and when it arrives in your room- they forget the coffee? Believe it or not, they forgot the coffee. The mixed nuts with your cocktail, at any Bar or in room service come rancid- even after we complained, they were rancid the entire cruise. Fresh fish is never fresh, always frozen, hard, overcooked and under seasoned. Entertainment on board was very poor. The after dinner show could easily put anybody to sleep, and it did. Extremely poor, can not compare to other cruises like Crystal. There was not much entertainment, so I can not write more about it. There has to be major adjustments in the kitchen. There is a gap in the communication between the person taking the order and the person serving. Special requests are not understood, as if they do not understand English. The sauces that are requested on the side with your dinner either arrive on the food or never show up. It is all in the details- and Seabourn Odyssey your details are unfortunately lost at sea. Read Less
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