2 Helpful Votes
Sail Date: June 2019
The experience onboard Seabourn Ovation was overall great. However, the spa needs to workout their booking procedures and accounting. I'll begin with the challenging first, we booked The Retreat for sea day and it was a beautiful ... Read More
The experience onboard Seabourn Ovation was overall great. However, the spa needs to workout their booking procedures and accounting. I'll begin with the challenging first, we booked The Retreat for sea day and it was a beautiful and private area. We noticed the massage/treatment cabana setup and was excited about getting a massage while there. Unfortunately, the massage/treatment area was for show only. There were no available treatments for anyone in The Retreat, except for maybe a manicure at 7:30pm. Perhaps it is our fault for not booking everything in advance; however, when you're actually in The Retreat it puts you in a different mindset. I believe the spa should have a dedicated masseur/masseuse available at some point for guests of The Retreat. Also, food service took forever and I had to go downstairs for a bite to eat and bring back some proper chocolate chip cookies. It's a great concept, just get it right! In regard to onboard dining, the food was absolutely delicious. We were very impressed by The Grill (Thomas Keller). We tried it onboard Seabourn Odyssey and wasn't overly impressed but Seabourn Ovation got it right! WELL DONE! Our verandah suite was perfect at all times, and we loved our stateroom attendant. Since we wanted to go to Moscow, we did book a private tour for the entire time we were in St Petersburg. We would have purchased through Seabourn but the Moscow excursion wasn't available in advance (or maybe I missed it). Moscow was absolutely INCREDIBLE! It should be a must while you're in Russia. The Entertainment was great but I believe it's time to replace the Tim Rice show. It was great but not one you want to see on every cruise. In regard to the staff, they all get 5 stars! It was sad to leave the ship but we are looking forward to our next Seabourn cruise. Also, a special thank you to Shoreside Guest Relations for solving our issues. Well done to them, too! Read Less
10 Helpful Votes
Sail Date: January 2019
The good A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional. The bad The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese ... Read More
The good A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional. The bad The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese cuisine was notably poor, e.g. old proteins. The vessels hotel staff was often overwhelmed during high service intervals, e.g. luncheon. The ratio of hotel staff to guest seems too low for proper service. We were disappointed with Seabourn’s handling of their booking credit and AMEX credit, Seabourn only allowed the higher value. The ugly Seabourn shore tours are expensive, the vessel was often ported far away from salient activities (long commutes) and in the case of the Vietnam north unsafe junk tours, e.g. our junk was literally lost in the fog without proper safety procedures. The Cambodia shore excursion was terrible. Seabourn and Silver Sea could have coordinated debark at Singapore much better, both simultaneously. The pool was small and poorly maintained, e.g. corrosion and detritus. Read Less
Seabourn Ovation Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 4.5 4.1
Entertainment 5.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 4.0 3.7
Enrichment 4.0 3.9
Service 4.5 4.0
Value For Money 4.5 3.6

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