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14 Helpful Votes
Sail Date: March 2017
We have sailed on several all inclusive luxury class cruise lines and prefer Seabourn over their competitors for many reasons. Our latest cruise from Fort Lauderdale to Barcelona on Seabourn Quest can sum up our reasons for this ... Read More
We have sailed on several all inclusive luxury class cruise lines and prefer Seabourn over their competitors for many reasons. Our latest cruise from Fort Lauderdale to Barcelona on Seabourn Quest can sum up our reasons for this preference. First is the Seabourn high standard of the ship's maintenance. We have yet to find one square inch of rust, shabby carpeting or non functioning equipment that would interfere with the enjoyment of our cruise. Case in point is the fitness center where all the equipment is up to date and in working order. We cannot say this regarding Seabourn's competition where we have experienced ships that simply seemed "down at the heels" and half the fitness equipment displayed "out of order" signs. Embarkation and debarkation were a breeze and we, as usual, were surprised at the rapidity of luggage delivery during both events. As with past experiences, Seabourn chooses to recruit its crew members from many different countries and each one brings a smile and willingness to make you feel special. Of course, some crew members are more competent than others, but we found no service issues on this delightful crossing. Last year we were fortunate to be among the first to experience the new Thomas Keller cuisine on board Quest and greatly enjoyed it . On this crossing, the chef's team has delivered again with a mix of Keller menus, Seabourn inspirations and classics. The restaurant inclusive wine selections are good and if we didn't like an evening's selection, we simply asked for another wine we liked including at the Keller Grill. We must say the most delicious dinner we have had at sea was the Thomas Keller fried chicken with cheese grits served at the Colonnade one evening. Many of our fellow passengers' only experience with fried chicken had been of the fast food variety so they turned up their noses and went elsewhere. Rest assured Thomas Keller fried chicken has no similarity to the greasy product that the world finds in places like....I shan't name brands! Let us just say if you ever have the opportunity go to Keller fried chicken night, please do so as long as you let us be first to the table!! We know how much work goes into serving this truly outstanding dinner. Before anyone thinks we work for Seabourn, we will make a couple of observations which we hope will be noted. The music in the Grill was so loud conversation was difficult. We would also like Seabourn to come up with some interesting trans Pacific crossings. Finally, we are disappointed that Seabourn has decided to originate Atlantic crossings from Bridgetown as opposed to Fort Lauderdale/Miami. Read Less
5 Helpful Votes
Sail Date: March 2017
Where to start? We have cruised on a number of lines however Seabourn has provided the best expirience. The staff is a critical part of our comments. Every one seemed to know our names from the first day to the last. They were not 0nly ... Read More
Where to start? We have cruised on a number of lines however Seabourn has provided the best expirience. The staff is a critical part of our comments. Every one seemed to know our names from the first day to the last. They were not 0nly professional and courteous, more importantly they were interactive . We really enjoyed the interactions with them. As fate would have it a gentleman asked us to join him for dinner. We struck up a conversation with him and learned he was the oncoming hotel manager. each time we saw him in our daily meanderings a conversation ensued. One evening he asked us to join him for dinner which we did. We were also asked to host a table several times. We hosted lecturers and conversationalists which added to our learning experiences. We loved the anytime dining available in both the restaurant and Colonnade. Because of our desire to meet people we always asked to share a table. We dined with Australians, ew Zealanders, Brits, Germans, and of course Americans. This alone made our trip interesting. Unfortunately the food was eexcellent. I say that because our clothes shrank a bit. We scheduled shore excursions as well. They were nevered crowded. They limited the number per bus to about 30. Once that was achieved they opened another bus. They also had schuttle busses available to the center of town at every port. We had a number of favorite ports but St Petersburg stood out. The Hermitage was more than expected, as were the churches. Finally, Seabourn cemented our desire for cruising with Small ships. Cruising into downtown Bordeaux, and up the Seine River convinced us of that. Had it nor been for expected high winds we would have also gone into Downtown St Petersburg as well. Would we cruise Seabourn again? Absolutely and we will the good Lord willing and the creek don't rise. Read Less
3 Helpful Votes
Sail Date: March 2017
We initially booked the crossing, (Fort Lauderdale to Barcelona)..however, after listening to what the next contiguous cruise, (Wine and Food) we stayed on the ship I must say, this particular was the best one for us on Seabourn. ... Read More
We initially booked the crossing, (Fort Lauderdale to Barcelona)..however, after listening to what the next contiguous cruise, (Wine and Food) we stayed on the ship I must say, this particular was the best one for us on Seabourn. Every aspect of the trip, the ship itself, the staff and the cuisine. WOW! Everything about this cruise was excellent, (i.e., the ship itself, the staff, the cuisines and the wines!!! There were several people from the Corporated office in Seattle, who supported all of the daily events. Guest chefs were brought aboard during the sail, all of home provided special regional dishes.The Wine Guys were also aboard. They are world class experts on wines, especially, Spain and the United States. They made our trip s m o o t h............. I believe that the service on this particular cruise showed a level of excellence rising above what has always been wonderful. Read Less
11 Helpful Votes
Sail Date: February 2017
We have been on Seabourn before and really enjoyed it so this was a natural choice for a Caribbean cruise. The staff continue to be very high quality, attentive to requests and just the right balance of friendliness and ... Read More
We have been on Seabourn before and really enjoyed it so this was a natural choice for a Caribbean cruise. The staff continue to be very high quality, attentive to requests and just the right balance of friendliness and professionalism. The cabin ( Veranda 825) was fine -never felt cramped and the excellent separate storage room continues to impress. Never felt crowded on the ship and we were always able eat outside at the Colonnade restaurant. The food is good though i don't understand the fuss about Thomas Kelleher - two evening there was only his food in the colonnade and i would have preferred the regular menu. Service at the patio (by the pool ) was great. We went to the magician twice who was superb. Embarkation was fine - disembarkation less so as they forget to call our number and along with a number of others we were waiting in Seabourn Sq for an unnecessary hour. Each afternoon there was a 'port talk ' about the next day's stop and these were good and packed out. I think they may be new and if so please continue with them Seabourn. My only complaint was about the wifi. I paid $399 for unlimited access on a 12 day tour and it was really really slow -much worse than our last Seabourn cruise 2 years ago. It should be free anyway given how much we pay and they must adddress the speed issues . Read Less
34 Helpful Votes
Sail Date: January 2017
Preface: I travel extensively throughout the USA, Europe and Asia. After doing some research on the Seabourn Odyssey, my wife and I decided to take a Caribbean vacation (without our kids). Before getting into the details, I want to ... Read More
Preface: I travel extensively throughout the USA, Europe and Asia. After doing some research on the Seabourn Odyssey, my wife and I decided to take a Caribbean vacation (without our kids). Before getting into the details, I want to commend the crew, a fine group of people who did their best to provide a good experience. The Ship: (Tired, Can't Handle any Swells) The Odyssey is small, but provides more than enough thoughtfully designed spaces for the 400+ passengers on board. The "suites" were reasonably sized for a cruise ship. Two notable shortcomings where angled shower that was far to narrow and a very odd modular queen-sized bed, that is the most uncomfortable unyielding slab I have ever experienced. Every morning was a new dimension in back-pain. Once we embarked from Florida it became obvious that the Odyssey was designed to cruise placidly in the Mediterranean and was not up to the 20 knot winds and moderate 2M seas we encountered on the way toward our first destination.The combination of too much windage and a narrow beam resulted in the most extreme rolling I have ever experienced on a cruise ship. Almost immediately it was clear that even the crew was struggling to cope. I would have written this off as the effects of a low pressure center far off in the northern Atlantic, but EVERY NIGHT was less than comfortable. Besides the roll, we frequently experienced hard, jarring rubbery kicks which resonated throughout the cabin. This ship dearly needs some time in dry dock. Dining (OK at best, laughable at worst) The Seabourn marketing materials suggest that their company provides a five-star dining experience. As far as the Odyssey is concerned this is not even close to being accurate. The "restaurant" features tiny portions of incredibly pretentious, yet amazingly bland food. The Japanese food offered during one of the themed evenings at the Colonnade was truly horrid. The "miso soup" was utterly tasteless and the glass noodles served with the main-course where so over-cooked they disintegrated into a gelatinous paste. The one bright spot was the outdoor grill on Deck 8. Not only did this offer reasonable food for dinner (comparable to any Boston or NYC mid-priced independent restaurant) but it also offered relief from the relentlessly bad ride. Too many horrible tender rides: After two monotone days at sea, we arrived at our first port only to learn that the 1M seas where too high for the ships lifeboats to function as tenders from the aft-located tender platform. This cruise had a very high number of elderly passengers, and I suspect (as do others I spoke with) that liability concerns forced the captain to cancel all tendering operations. After 90 minutes of waiting we were told we would be enjoying another day at sea. The problem here is that life-boats do not make for a pleasant tendering experience. They where packed with people and even with the windows open, the environment was more like a refugee boat than an luxury cruise. If you enjoy being packed into a horrid little craft, with too many people and like to sit on tiny hard benches in an airless cabin, while you are bounced around.. then this is the cruise for you! Value for Money The marketing for this journey, promised a luxury small ship experience with high standards of dining, dress, and overall quality. In reality this was a retirement home on the ocean. The median age was about 80. I am 51 and was probably the youngest passenger on the ship. This was an expensive cruise, make no mistake, at least I seem to be charged full retail. Worse than the money, I can never get back my time. This was my seventh cruise (six with Disney and their excellent concierge service), and the only one which I can honestly say, I regret. Read Less
4 Helpful Votes
Sail Date: December 2016
After a terrible cruise on the Mariner with Regent of the Seven Seas we returned to Seabourn hoping that it still was the best cruise line we had ever been on, we were not disappointed, there have been some cutbacks as with all cruise ... Read More
After a terrible cruise on the Mariner with Regent of the Seven Seas we returned to Seabourn hoping that it still was the best cruise line we had ever been on, we were not disappointed, there have been some cutbacks as with all cruise lines but not enough to have a big impact on the services, and yes as many of the seasoned crew were on the new Explorer there were some delays in service but these were ironed out during the cruise. You really feel special and welcome on board and staff go out of their way to ensure you have a brilliant holiday and any problems are always dealt with on board. The cabin design of course is the best around for space etc and in the 6 cruises we have done with Seabourn all the stewardesses have been excellent and all of different nationalities. The design of the ship is excellent and the food and wine are very good, although a better quality champagne would be appreciated. The entertainment on a small boat can be limited but we had some very good shows, and the lecturers, in particular Robert Freedman were good. Excursion were well organised. Read Less
5 Helpful Votes
Sail Date: November 2016
Although still quite good, a two year hiatus from SeaBourn certainly highlighted a decline in service. Corporate "cutting" is evident, with the service especially. As the top end of the Carnival line one would think the bean ... Read More
Although still quite good, a two year hiatus from SeaBourn certainly highlighted a decline in service. Corporate "cutting" is evident, with the service especially. As the top end of the Carnival line one would think the bean counters would leave this one alone. Not so. Less servers and less competent (trained?) servers compared to our two Seabourn cruises in winter of 2014. Not saying people didn't try hard, but the reduction in server to guest ratio has the staff scrambling and forgetting requests as the order of the day. Multiple requests to get a food item fixed or an accompaniment are required. We had to send dinner back multiple times on multiple nights. The TK restaurant closest resembles the "Old Seabourn" and should be the model for the ship. All other areas are totally de-personalized. The one thing that sticks in my head from a few years back in that one server told us that on Seabourn they do not say no. Now, they have no issue with it. We had been anticipating a return for months. There are lots of luxury cruise lines out there, it appears Seabourn is happy no longer standing above the crowd. We had fun, but will certainly shop around before returning. Read Less
2 Helpful Votes
Sail Date: April 2016
We chose this Seabourn cruise (actually, three sequential cruises) on Odyssey because our previous experiences with Seabourn have been excellent. As Diamond members, we have been aboard a Seabourn ship for over 200 nights. We noted ... Read More
We chose this Seabourn cruise (actually, three sequential cruises) on Odyssey because our previous experiences with Seabourn have been excellent. As Diamond members, we have been aboard a Seabourn ship for over 200 nights. We noted last fall aboard Sojourn that there had been cuts in dining options and in service. For example, two persons previously came in to clean suites. Now that there's just one person, it take twice as long so staff are in the suite twice as long. There are fewer people serving in dining venues. It's hard to get attention and get served. Colonnade now requires reservations. This time, on Odyssey, we have been terribly disappointed. The Thomas Keller name has provided nothing but terrible food and service. The attempt at "family style" in the Colonnade results in lots of grumbling and no praise that we have heard. The food is not good, and the bare tabletops create a Denny's atmosphere. We sail Seabourn because we like the country club feel, and the relaxed elegance of its culture. These changes have caused lots of complaining ... but the cuts to service - which are multiple - cause even more complaints. As could be predicted, other seasoned Seabourn cruisers, including other Diamond members, are expressing their disappointment. We're hopeful that the cruise line will reinstate its original standards; the future looks dim if they don't begin returning services that have been cut. We don't like to complain, so we don't really discuss this. Since our 48 days are not yet complete at the point of this review, we could only hope that things might get a little better. If not, we may need to rethink our plans for the future. Read Less
8 Helpful Votes
Sail Date: December 2015
This was our first Seabourn cruise we usually sail with Celebrity. I had always heard great things about Seabourn so my expectations were very high. We were on a 12 day Caribbean cruise on the Odyssey which holds approx 450 ... Read More
This was our first Seabourn cruise we usually sail with Celebrity. I had always heard great things about Seabourn so my expectations were very high. We were on a 12 day Caribbean cruise on the Odyssey which holds approx 450 passengers. The itinerary was great and included smaller Islands as the ship was small enough to get in to these ports-we tendered 3 times and we missed one stop because of weather We sailed out of Fort Lauderdale and the boarding experience was good -just a short wait and we were on board by 12:30. The cabins were not ready when we initially boarded so we enjoyed lunch and then were able to get into our cabin about 2 PM They refer to all the rooms as suites and they really are beautiful. We had booked a veranda guarantee and were pleased with the deck and location we were assigned. Our bathroom was very large with two sinks, a full-size bathtub and a walk-in shower all counters were granite and floors marble tile. There was a walkin closet -lots of storage. The rest of the cabin was spacious with a sofa, two armchairs chairs and a table suitable for dining. Probably the cabin is almost double the size a Celebrity veranda cabin. The balcony had two reclining chairs and a nice large table. The ship is quite new 2009-so all the areas are really beautiful. It had many of the amenities of the larger ships such as an observation lounge, a casino, theater etc. Each of these areas was a miniature version of those on a larger ship and was perfectly adequate for the number of passengers. It was easy to find quiet private spaces and we hardly ever waited in line for anything. We did 3 ship excursions since I had an OBC and I was very pleased with the price and the quality. This and internet were the only things we had to pay extra for -all food, drinks and tips were included. The most disappointing part of the cruise was the food service department. Although the food itself was very good and the restaurants very nice there were a lot of issues related to inattentiveness. For example several times our food was cooked incorrectly, often the food was not hot including such basic things as soup or coffee. The service in the main dining room was painfully slow and many passengers would not eat there at dinner because it could take up to 3 hours! The wait staff were courteous and friendly but often did not follow through on such things as refilling water glasses special request for butter or pepper etc. There was a very nice cafe that served specialty coffees and sweets all day and a beautiful outdoor dining area where we ate most nights. Individually the issues mentioned seem minor but collectively they really detracted from the overall dining experience. There were many passengers who always sail with Seabourn and we frequently heard complaints that the quality of service had deteriorated. The best part of the cruise was the other passengers on board. Mostly in their 60s and 70s with a few really old and a few younger-no kids. The group was diverse, friendly, active and very interesting. Sharing dinner tables and lounge areas and of course playing Trivia, was a great way to meet other guests. I did enjoy the cruise but I would not go out of my way to sail with Seabourn again unless there was a particularly attractive itinerary and a good deal on price. Read Less
24 Helpful Votes
Sail Date: December 2015
This was my first Seabourn cruise, having previously sailed with Crystal one can't help comparing experiences. However, there is little I can say about Seabourn that would compare favourably, or entice me to sail with Seabourn in the ... Read More
This was my first Seabourn cruise, having previously sailed with Crystal one can't help comparing experiences. However, there is little I can say about Seabourn that would compare favourably, or entice me to sail with Seabourn in the future. Overall it was a dull experience, I did not find the ship to be well laid out, I found the decor bland, ceilings low, generally lacking in colour with virtually no art to brighten it up or give a point of interest or feel of luxury. While they provide al fresco evening dining, it is by the swimming pool and they make no effort to dress the area from daytime to evening and so the tables are left left bare of table clothes with no lanterns, table lighting, or flowers, to create an atmospheric dining experience. I found the food service to be delinquent, for example waiting 45 minutes for tomato soup, (served cold), or an hours wait between courses in the main restaurant. While they pride themselves in providing whatever you might wish for, in reality it felt as though an imposition for them to do so. I found the salads to be poor and my grand daughter of 9 years has made me a better pizza. I suspected that there was an issue between the galley and the servers. Seabourn Square is advertised as having a European Konditorei-style coffee bar serving specialty coffees, drinks, sandwiches, pastries and gelato. In reality, I found the choice of sandwiches to be of a very thin club sandwich, or a very small round corn roll with about a half spoon of egg filling and there was no daily variety. I asked for some fruit instead but they said that they didn't serve it. The entertainers were a delightful bunch but the acts were not memorable. At times it felt holiday campish and perhaps demeaning given the advertised 5 star offering. Read Less
11 Helpful Votes
Sail Date: December 2015
We sailed from Ft.L on Dec 3-15. We enjoyed almost all aspects of the ship, save for one important exception. Let's begin with the positives: Check in was quite quick since there's only 450 passengers. Note that a slow ... Read More
We sailed from Ft.L on Dec 3-15. We enjoyed almost all aspects of the ship, save for one important exception. Let's begin with the positives: Check in was quite quick since there's only 450 passengers. Note that a slow check-in never bothers us much since the ship isn't going anywhere till be board. Once aboard we were very impressed with the beautiful architecture and furnishings of the common areas. Aesthetically, it's far beyond the look of every other (non-Seabourne) cruise ship. The cabin, starboard far forward, was roomy enough and storage and closet space abundant. The bathroom puts all others to shame for this level of cabin. My wife loves tubs, the shower is large enough for non-petite me. We didn't use the second sink, preferring to use the space for incidental storage. The TV is tiny (I have the identical model in my garage workshop) and inconveniently positioned. The channel selection is "cruise ship scant" but reception was consistently good. I miss my home 200 channel cable package though the TV service has an extensive "on-demand" repertoire of movies and TV offerings . The veranda door opens outward and is difficult to prop open. The A/C worked well. The maid was efficient, unobtrusive, and friendly. We usually want absolutely minimal maid service. The elevator service was rapid and we often rode by ourselves. It's an easy ship to move fore to aft, being small and with simple architecture. The internet service was fair, not up to level of Disney. I use only minimal email checking so I don't worry about anyone's high price. Note, being a retired computer professional of 50 years, don't believe the usual cruise line disclaimer of its internet service "it's the slow satellite to blame". The true issue is their servers are not technologically up to date. These things cost money and they go obsolete in 12-18 months. Disney realized this a few years ago as more passengers are wanting more stream based services. As us old geezers fade into history the generation behind us not only will demand a service speed comparable to land based systems, but won't want to pay too much for it. The evening entertainment was quite good. The morning lectures were excellent as well. I usually suggest to every cruise ship that more movies would be nice, both late morning and early afternoon. Odyssey screened some movies at 9:45 P.M.! After a large supper and plenty of wine and after dinner drinks I could not stay awake past the opening credits. The tours were good enough, though we usually don't do much past the quickie photo op bus rides. The tender days were perilous, choppy water make them "1-2-3 JUMP" experiences. I'm getting too old and nervous to do this too many more years. The choppy water cancelled out caviar shore lunch. Wisely, it was rescheduled to poolside. Some of the port were not that exciting, Ile de Saints, Martinique, San Juan but staying aboard is always a viable option for this caliber of ship. Now to the food, again positives first: We started with lunch at the aft buffet "Colonnade" and we were impressed by the diverse selection. The wait staff and buffet cooks were rapid, efficient and friendly. We were impressed with their level of service. Only Azamara was comparable, so far. Our subsequent lunches were at the poolside "Patio Grill" about half the days. Likewise their wait staff were quick, efficient, and friendly. As burger joints go this spot excels. It's not a huge selection of food but diverse enough to satisfy the poolside crowd. There is a nice coffee shop "Seabourn Square" on the 7th floor, sharing the library and customer service area. The coffee here is excellent and a few snacks are available. This spot fills the gaps when the restaurants are closed. It's a nice touch. Note that there are NO photographers on board and no semblance of a photography service. This cruise line is nicely low key in that regard. The daily feel and pace of the ship makes other cruise lines feel like a county fair on the water. "Restaurant 2", the premium dining venue, was an interesting experience. The menu is a "tasting" of a number of gourmet-ish odd items. At least here we had a server who could explain what we were in for. Beware though, a definition of "tasting menu" is that the entire sum total volume of the 5 courses will fit I'm the palms of your hands. Now to the food, negatives next: The first evening things started to go awry. The main dining room "The Restaurant" is quite understaffed of waiters. We experienced 6-8 different waiters, all of whom seemed very rushed to take orders, with minimal explanation of entrees, and with good reason. The menu items that changed daily were described in an overblown terminology I'll call "Gourmet-Bizarre". Many items, their method of preparation, the sauces, were undecipherable to this layman. The waiters, mostly Eastern European, some with minimal English skill, were scant help because they couldn't understand the chef's gibberish either. Appetizers usually took 15 minutes to arrive, entrees an additional 45 minutes. Wine refills were prompt, though. The four of us received at least 1 incorrect item delivered each of the 12 nights. 6 of the 12 nights at least one entrée was incorrectly customized (steak under/over done, sauce not omitted, etc). Soups were lukewarm as was the coffee. The waiters are all nice guys and diligent workers but they have to work too hard under excessive time pressure such that they have no time to explain menu items, give recommendations, and build a rapport with diners. The actual food quality was good though the recipes were "over gourmet-ed". This ship needs more waiters, simply put. We dined mostly at the MDR though in retrospect we should have had more evenings at the buffet "Colonnade" where the service was routinely excellent. Sidebar cabin issue: Something about the shower plumbing allows sewer gas to back up into the cabin. We reported this and we heard other passengers with the same observation. After showering we would block the drain with a wet wash cloth (of course the maid would remove it). After maid service we'd run the shower and block the drain again. Sidebar passenger issues (3) : Heart attack in Guadeloupe, passenger evacuated. Bleeding ulcer in Grand Turk, passenger evacuated.. A loud, nasty, profane drunk (2 PM!) in the pool, passenger not evacuated. Fortunately for fellow passengers his unfortunate wife dragged him off as an embarrassment. Summation: Would we travel Seabourn again? Of course we would. The positives far outweigh our nitpicks. It's a stunningly beautiful ship, catering to a nice classy crowd, of which we made some nice acquaintances as well as lots of great conversation. Read Less
16 Helpful Votes
Sail Date: December 2015
My wife and I were on the December 6th 14-night Caribbean cruise, from FLL to FLL. This was our sixth Seabourn cruise, and many of the familiar satisfactions were in place. A fine crew dedicated to making you happy, an aging ship, but ... Read More
My wife and I were on the December 6th 14-night Caribbean cruise, from FLL to FLL. This was our sixth Seabourn cruise, and many of the familiar satisfactions were in place. A fine crew dedicated to making you happy, an aging ship, but one kept in very good repair, a vivacious CD who amped up trivia contests, a significantly improved array of wines, assuming you chose with care, the familiar and very generous suites with an attentive stewardess (thank you, Nash.) But then there was the food. Restaurant 2 was fine and interesting. The Colonnade was more hits than misses, including a Thomas Keller bbq rib offering that was very good indeed. The Thomas Keller Napa burger at the Patio Grill was memorably better than its predecessor, as was the hot dog. But, most evenings one would head to The Restaurant. And disappointment. On our first evening we chose from the TK menu, having sat down at 7:30. More than a hour later, our server informed us that the chosen appetizers were 86. We made alternate selections and the first food arrived at 9:00pm. Very little that was proffered at the Restaurant was the experience you hoped for. Soup invariably arrived luke warm, meat ordered medium arrived rare, meat ordered well done arrived rare. Fish asked to be cooked through wasn't. Side dishes of vegetables came in little domed pots, which helped maintain their (barely) room temperature. Twice a souffle essentially under cooked. One Thomas Keller entree of lobster was quite interesting. A lobster tail flanked by two pieces of lobster meat, the latter tender and delicious. But the contents of the tail defied removal, whether by gouging, slicing, prying or chopping. Being gregarious, we usually asked to share a table, and often found ourselves seated with folk on their first Seabourn cruise.Which put us in the unenviable position of having to apologize, explaining to the newbies that "this isn't typical of Seabourn. Really." When you pay a premium price you should reasonably expect a premium experience. So what caused The Restaurant to become a disaster area? Well, one (partial) explanation is that a new computer ordering system was being introduced, and at least some wait staff were using mini-pads to enter food orders. Which was fine if you wanted an item exactly as described on the menu. But if you asked to substitute one vegetable for another, or dressing on the side, or any one on the countless variants that one might request, the server froze and the mini-pad became more of a barrier than a catalyst. Another problem may be the parallelism of a Thomas Keller menu side by side with the regular one. Anarchy in the galley, perhaps? With many satisfying SB cruises to look back on, we can more easily assay this cruise as one in the midst of changes at Seabourn. Changes which will probably make us happy to cruise with Seabourn in the future. But we might wait to see some positive reviews of the integration of Thomas Keller with The Restaurant. Read Less
14 Helpful Votes
Sail Date: October 2015
We just left a 12 day cruise on Odyssey--had a suite with a veranda on 9th floor, and are non smokers. We were lucky? enough to have on either side of us 4 chain smokers- who due to no smoking in suites, decided to camp out morning, noon, ... Read More
We just left a 12 day cruise on Odyssey--had a suite with a veranda on 9th floor, and are non smokers. We were lucky? enough to have on either side of us 4 chain smokers- who due to no smoking in suites, decided to camp out morning, noon, afternoon and evening on their verandas smoking, drinking, playing cards-living on the veranda. We couldn't use our veranda due to noise and smoke at all times- no taking a nap on our lounge, relaxing and reading, etc. just cracking our door to get some sea air let in billows of smoke. We talked to the officer in charge Morat.....he apologized, and said could not switch us to any other cabin. Also- a few doors down our hall was door to the upper eating area and sky bar- smoking allowed!! They decided to varnish the door- so for 2 days of cruise, the door was roped open all day- and allowed smoke to fill the hallway.....just disgusting. Right above us is the Observation Bar on 10th--they allow smoking after 8p--filled with smoke inside! crew good- food and wine ok....getting on/off tenders that were very unstable and not tied very tight led to several people being injured- having to wear shoulder slings--I myself fell in a tender when it jolted and threw several people to the floor off the benches. Will not cruise Seabourn again with the smoking policy they have. We purchased a suite with a veranda for 12 days and never got to use it. We were not given the cruise we paid for. Read Less
Sail Date: March 2015
We did a T/A stopping in Maderia. Then 2 weeks of Western Med. stopping everyday! Like the sea days better. Barcelona to Rome and back with different ports. We had sailed on the Quest last year and loved it! Same cabin type V5 deck 6 ... Read More
We did a T/A stopping in Maderia. Then 2 weeks of Western Med. stopping everyday! Like the sea days better. Barcelona to Rome and back with different ports. We had sailed on the Quest last year and loved it! Same cabin type V5 deck 6 cabin 640 perfect location. Just steps away from everything. Food was good, a few dishes didn't make the mark but over all very nice. The MDR could be slow in serving on occasion. But we are not really in a hurry to go anywhere except to attend a wonderful show. Only one bump in that road was a comedian...ugh! Otherwise stellar. Our CD Heather...what a voice!!! and ACD as well. We had to change cabins for the last week and it was done smoothly and quickly with little fuss. Our cabin attendant Camila was a jewel! Took really good care of us! Even tho the food is very good...some un-gourmet items Seabourn does better than anyone at sea: Pizza, French Fries, Burgers & bread sticks...Chef in the Colonade was wonderful very approachable...mussels in a divine sauce was a huge hit one lunch. Mr. Chai even brought me a finger bowl with lemon! What service. Very hard to adjust to reality after Seabourn! The great thing about traveling on Seabourn is you meet so many interesting people, all very well traveled. We just love it! We did the post package in BNC and stayed at Hotel Casa Fuster, a great location, but a bit worn around the edges. Next time we will try the Majestic. For tapas go to Boca Grande....just to see the bathroom! We flew back home on LH Business Class...service was excellent but the food was awful!!! I was quiet surprised. We are already booked for next year! Read Less
5 Helpful Votes
Sail Date: March 2015
A long review! Let me say up front; it was a wonderful cruise. I will share the good and the bad, and in spite of some hiccups, we already booked another Seabourn cruise while onboard. As you read this review, for perspective, please know ... Read More
A long review! Let me say up front; it was a wonderful cruise. I will share the good and the bad, and in spite of some hiccups, we already booked another Seabourn cruise while onboard. As you read this review, for perspective, please know that we are not difficult nor do we require anything special. We are in our 60’s and have sailed on more than 60 cruises including 3 on Seabourn. We arrived at the pier for embarkation to find that the US Coast Guard chose this day to do a full inspection of the ship (by the way, the Quest received 100 out of 100 — the first time ever for a cruise ship so needless to say the captain and crew were ecstatic, although exhausted) as well as face-to-face immigration meetings with every crew member. Therefore, embarkation was slightly delayed. While many in the terminal groused and were quite cranky, we felt Seaboard did an exceptional job of organizing the terminal area to insure that people were boarded in order of their arrival time at the pier. Refreshments were available to try to make everyone as comfortable as possible. When embarkation began around 12:30 there was one man, unfortunately an American, who burst in front of everyone and refused to wait his turn. The hostess tried to speak with him, but he was so rude. We just told her to let him go. While the wait in the terminal was only about an hour, the suites would not be ready until 3:00 (however the Spa Suites were ready at 2:00), but food and relaxation were abundant once on board. The ship is lovely and immaculate. The staff were friendly and accommodating. Captain Nilsen was a warm and approachable. He was informative and entertaining. The other officers and staff were also excellent with the exception of the dining room Maitre d’ (you will have to read on to read about that!). Suite: We were fortunate to have reserved one of the Penthouse Spa Suites a year in advance for our transatlantic crossing from Ft. Lauderdale to Barcelona. The Penthouse Spa Suite was wonderful. Very spacious and comfortable with everything you could want for on a cruise ship and more. The stairs up to the 4 suites from the Spa are a bit tricky, but once you go up and down a couple of times, they are easy to navigate. (Mind you we were not wearing high heels!) We had read many concerns about the soot on the verandah, but we did not experience this at all. It may have been because we were at sea for 13 of the 14 days and the wind was blowing in the “right” direction. The pads on the furniture, however, did give off a beige “powder” so be sure to use towels when sitting on them. We were told that soot can still be a problem on port intensive itineraries. We were in one of the corner suites,1090, and loved the panoramic view from the corner. Another bonus, and we truly loved this, was the extra window in the bedroom. It made the bedroom bright and you felt like you were right in the ocean (well, technically you are!). The “spa treats” were plentiful— like the teas, juices, dried fruits and nuts, and the daily spa water…. but nothing you couldn’t live without. We enjoyed the added amenity of complimentary access to the Serene Area and used it regularly. It was also nice to simply walk down the stairs to go to the spa and the gym. I used the gym every day and enjoyed the classes that were provided by the onboard trainer (James). I bought the package of “Boot Camp” classes which was like having a private trainer as the class was limited to 7 people. However, all that activity did not prevent me from gaining weight! We did have a hiccup in the suite. We went to take showers and there was no hot water. We called and reported the problem. To make a very long story shorter, this happened for three days in a row. Each time we were either about to bathe, or were in the process, when the hot water stopped. It was finally resolved on day three. The hotel manager (Gunter) was extremely apologetic and thanked us for our patience. He said there was a valve problem (just in our suite) but that this should have never happened and he wanted us to know that our inconvenience was not acceptable. I assured him that while frustrating, all was resolved and we were enjoying our suite. On the fifth evening he called our suite to check on us and apologized again. This time, the doorbell rang and we were presented with a bottle of Dom Perignon champagne with a note from him apologizing yet again. Now that’s an apology! Our stewardess, Natalya, was outstanding. She was in and out discretely and made sure that everything in the suite was replenished appropriately. She even made sure that our refrigerator was stocked with cold bottles of champagne every day. There was a bit of overkill with the towel animals, but she meant well. BTW: If you like having binoculars either bring your own or “borrow” them from Guest Services. They stopped placing them in suites because they were disappearing. They put a “hold” on your account for $400 until they binoculars are returned. Dining: We had very nice meals and good service, with the exception of The Restaurant. Yes, the main dining venue. The waiters have too many tables to provide good service. I am used to more attentive service. I recall that on most ships, if you get up from the table to use the restroom; when you return to your seat your napkin is refolded and someone is there to pull out your chair and re-seat you. This was not the case in any venues. The main dining room was so bad we only dined there a few times. The first time, we were given a table for two sandwiched in between two tables of 8. The arms of the diners next to us were actually extending over to our table! I asked to be moved and saw there was an open table for 2 next to the window. I asked about that table and was told it was not available! Not available? So we were given a table for 2 on the isle next to a four top. We ordered our dinner and after waiting 35 minutes, our appetizer of escargot finally arrived. However, one dish arrived steaming hot and the other arrived ice cold. I asked one of the busboys to fetch our waiter and then one of the Assist. Maitre d’s arrived at our table. We told him we had been waiting 35 minutes for our appetizer and then one came cold. He was polite, apologetic, and told us he would oversee our dinner. After that, everything came in a timely manner (if not rushed) and at proper temperature and served by HIM. We only saw our waiter one more time and that was to take our desert order. It was a very uncomfortable evening. The next day I saw the same Assist. Maitre d’ in The Colonnade at lunch time and thanked him for intervening with our dinner the previous night. I told him that we were so uncomfortable that we decided we would not come back to the dining room. He asked me for the details about our seating and was genuinely shocked. He told me there are no reserved tables and asked me who seated us the first time and then who re-seated us (the first time it was one of the Maitre d’s and the second time it was the hostess). He apologized profusely and asked that we give them another chance because that is not how it should be on a Seaboard ship. I told him we might, if I could convince my spouse to try again. Apparently he shared our experience with other “managers” because in every venue we went to after that they would come up to us and tell us how sorry they were about our dining room experience. And the hostess who told us that we couldn’t have the window table was now fawning over us! I didn’t want anything special, just good service. I think the dining room is severely understaffed. This kind of attention to details is what used to make the premium lines different. We gave the restaurant a second chance and were incredulous to experience, yet again, that one of the main courses (bacon wrapped scallops) arrived with uncooked bacon, raw scallops, and cold. Another Assist. Maitre d’ was summonsed and she simply picked up the plate and said “I will bring you a fresh one.” No apologies and no awareness that one of us was sitting with an entree while the other entree was whisked away. Proper etiquette would have been to remove both entrees and return with new ones once corrected. Again, this is not rocket science and this is the kind of service one would expect in any restaurant. When the “fresh entree” was brought to the table (I had already eaten my entire dinner) she blamed the kitchen and said that “Chef Martin was busy and didn’t check the entree before it went out.” What a bunch of nonsense. No apology; nothing. Another Assist. Maitre d’ (Dusan) came to our table and was shocked that this had happened to us again. He apologized and asked for details. He was shocked that this had happened to us two times in a row. We told him we would not be back in the dining room again on this cruise. He said that if we ask for his section, he would guarantee perfect service. At that point the female Maitre d’ in our section who picked up the cold plate, got angry at him and said “well, good for him— but he has no control over the kitchen!” Well, we did go back and we did sit in Dusan’s section and the service was perfect. But as we told Dusan, it should always be perfect for everyone. Then we ran into a former waited who remember us from the Sojourn. He had been promoted to an Assist. Maitre d’ on the Quest and asked us to come and sit in his section on the last evening. We did, and again this time we had excellent service. But I believe the two “good” nights were only a result of the bad experience the other two nights. Lesson learned: don’t sit quietly when the service is poor, speak up. The dinners and service in The Colonnade were excellent. The food on the ship was really well done and in our opinion better than the food on Silversea (which we were loyal to for many years). The Colonnade, the Patio Grill, Restaurant 2 (by the way… the “Wine Journey” was outstanding and a bargain at $55 pp.) and room service (we ate breakfast in our suite or on our verandah most mornings and had dinner in our suite twice) were always enjoyable with great service. Entertainment: We didn’t expect anything special (Seabourn is not known for their entertainment) but the singer Christine Andreas was amazing. She is a Tony nominated Broadway singer/actress and her shows were outstanding and a highlight. She happened to be in the Boot Camp classes with me and was a kick in there as well. The lecturers were also quite interesting. The various singers, combos throughout the ship in the evenings were fine. We did not see any of the stage shows so I can’t comment on that. There was plenty of trivia, bridge, mahjong, needlepoint, etc. It was your typical transatlantic crossing where most of us were on board to enjoy the ship and quiet times to read, relax, and/or reflect. Seabourn Square: The baristas and the entire atmosphere of the Square is so enjoyable. The news readers were great to be able to get copies of newspapers if you were so inclined. The internet was reliable and reasonably fast for crossing the Atlantic. I brought my own MacBook Air and received great reception in our suite as well. I purchased the 3 hour package for $39.95 which was more than adequate to check email during the entire cruise. I even had time left over! Ports: As this was a crossing, the only port we stopped at was Funchal. We had been there many times, but still enjoyed it. It such a lovely and clean town and was a welcomed change after 9 days at sea. We had good weather and knew that the Sea Gods were watching over us, as we had sunny skies and calm seas for most of the trip (just rough seas the last few days). Disembarkation: Easy as pie with Captain Nilson at the gangway shaking hands with everyone as we disembarked. Overall, Seabourn does not disappoint. We recommend the line without reservation. Read Less
5 Helpful Votes
Sail Date: March 2015
What can I say. It was perfect. We had one of those new Spa Suites. They are worth every penny. Huge balcony overlooking the back of the ship. Suite: Bright, well furnished, top notch amenities. Huge bath, fantastic shower, 2 fridges ... Read More
What can I say. It was perfect. We had one of those new Spa Suites. They are worth every penny. Huge balcony overlooking the back of the ship. Suite: Bright, well furnished, top notch amenities. Huge bath, fantastic shower, 2 fridges (one for drinks the other for daily changing health drinks. Fabulous stewardess. Only draw back: micro fibre bedding [yuk] Food: Restaurant 2 was out of this world both in food and service, Patio Grill not bad at all. Main restaurant about average. Room service EXCELLENT Hosted a private 60th birthday party. The Seabourn staff provided much more than we ever expected. It was just great and memorable. Thank you Seabourn. Crew: Top notch Ship is very well maintained, spotless. Everything is neat and tidy. Things can and will go wrong, but the way Seabourn handles it is outstanding. They get right on top of it and deal with very quickly. It's how a 6* ship should be. In summary: with Seabourn (thank heaven) you get what you pay for. Verdict: Looking forward to my next Seabourn cruise Read Less
3 Helpful Votes
Sail Date: March 2015
We sailed on a back to back cruise on the Quest leaving out of Fort Lauderdale for Europe. We had sailed on the Quest nice before a year earlier. With few exceptions we found the ship and staff some of the best we've ever ... Read More
We sailed on a back to back cruise on the Quest leaving out of Fort Lauderdale for Europe. We had sailed on the Quest nice before a year earlier. With few exceptions we found the ship and staff some of the best we've ever experienced. We always marvel at the personal service and name recognition. How do they do it? We were confidentially told that the staff is quizzed on name recognition and the ones that score the highest get preferential time off in ports... We are " foodies " and generally are not a fan of ship food. Even with a smaller ship like the Quest, food still has to be prepared for 400 guests within a short period of time. With few exceptions, the food is prepared flawlessly. There was only one evening that the service wasn't good. It was he changeover day in Barcelona. There was a staff turnover evidently and it showed. The food was slow, and the service disorganized. We had been on the ship for two weeks at that point and knew the difference. We also had a relationship with many of the staff, so we felt obliged to say something. The knew and felt terrible. It's really important to try to stay in the same section and get to know your wait staff. Once they know you and your preferences they will really effort to get it right. There are many nights that the MDR is full, and many have returned late from excursions and all want to eat later. The staff gets very stressed, but remain calm and focused. We sat in the back against the wall at a four top every night facing the restaurant. We marveled at the efficiency and execution of the wines being poured ( everyone drinking a different wine by the glass ), food being delivered and tables being cleared and bussed. Daniella, the hostess gets special Kudo's from us. We sat in a variety of locations at first, but once we settled into a section we liked, she did all she could to keep us there. It really helps to have the same servers if possible. We even arrived later to make it easier. The bar service in the Observation lounge is great ( Grigory ), the wait staff and ambience in the bar on level five is great too. We just can't say enough about the staff. ( obviously ). The ship is beautiful. We never had a problem getting lounge chairs by the pool or a table in the Colonnade for lunch or breakfast. On other cruise ship lines both can be a problem. Getting on and off the ship in ports is near effortless, whether docked or tendering. The rooms are clean and large. Our cabin attendant was perfect. Whatever we needed was supplied, we never had to ask twice. We ate in Restaurant three times, of the most part the food was really good. We like Tapas tasting menus though. We've read that R2 is going to change in the fall. I'm not a big fan of the Patio Grill concept, or food. We didn't eat there. Read Less
Sail Date: December 2013
By way of introduction we are a couple in our 60’s and have been on more than 65 cruises. For the past ten years we have sailed mostly with Silversea, Regent, and Oceania. This was our first Seabourn cruise since being on the Legend when ... Read More
By way of introduction we are a couple in our 60’s and have been on more than 65 cruises. For the past ten years we have sailed mostly with Silversea, Regent, and Oceania. This was our first Seabourn cruise since being on the Legend when it was first put into service many years ago. I know many of the readers of this review will be seasoned “Sojourner’s” but here goes….. Embarcation was a breeze in Ft. Lauderdale. SHIP The ship is lovely.  Very elegant and large enough for a variety of venues and settings yet small enough to feel intimate and comfortable.  Nice art work, well-placed bars, restaurants, clubs, etc.  Seabourn Square is brilliant.  In the "Square" is the coffee shop where one can get all kinds of coffees, teas, and specialty drinks (prepared by real baristas) along with various snacks and ice cream.  In the same area is what would be called a concierge center.  Here you will find guest service personnel at desks where you sit to conduct whatever business you need (like the purser's office on other ships).  The guest services center is flanked by computer banks on two sides which is the computer center.  On one side of the room is the library and on the other side of the room are the shops.  The excursions desk is also in the square.  SUITES Our Category V-3 suite was located on deck 6 and is indicative of the majority of the suites on the ship, save the Penthouse and Owner Suites.  It was very nicely appointed and decorated.  As you enter the cabin through a very narrow entrance there is a vanity area with lights and mirror.  The verandah was large enough for two chairs, that have foot rests that can turn the chair into a 'chaise' and a table large enough for two to enjoy a meal on.  However, the verandah furniture was worn and the mesh was uncomfortable. There were no cushions or head rests. The floor is teak and the glass railing provides for a lovely view of the sea and in port.  (Suites in categories V-1 and V2 have partial metal railings and the views are obstructed.)   The living area had a sofa (very hard) and a table that is very comfortable for two to dine on.  There are cabinets on each side which house the TV and the bar with the mini refrigerator.  There is ample storage throughout.  The sleeping area is separated by a curtain (if desired) and has excellent lighting for reading and/or relaxing.  The mattresses were not as comfortable as I was expecting for a premium line. Perhaps they will be replaced soon. The walk-in closet is spacious enough with five deep built in drawers and a safe.  There was plenty of room for hanging clothes. The bathroom was quite comfortable and well laid out. There is a twin sink vanity and a full sized tub as well as a small separate shower. While not loads of room for storage, there was certainly enough for us. Service by our stewardess was excellent. We hardly ever saw her, but our room was meticulously clean and refreshed twice a day. The towels were not of the quality one would expect from a premium cruise line and were a disappointment. Mostly they were scratchy and worn. Seabourn needs to address this. We did have an issue — that was resolved on day 2 — regarding having a bottle of champagne in our suite. When we booked, we indicated that we did not want any bottles of liquor in our suite (as we prefer to have cocktails in the bars and lounges), but would rather have champagne (which we do enjoy in our suite). We called Seabourn directly to ask them about this, as we had read on the Cruise Critic Boards that one could only order glasses of champagne in their suites. The Seabourn office assured us, as well as our travel agent, that this would be no problem and to simply indicate our preference on our “suite bar preference request.” When we arrived, there was a bottle of bourbon and a bottle of vodka which we did not request. We informed our stewardess of our request and she said that we would be charged $35 for each bottle of champagne we ordered. We asked her to check with the hotel manager and to reference the pre-cruise request we submitted. The next day she informed us that she had, indeed, spoken with “provisions” and that she would replace each bottle of champagne as it was consumed. The issued was resolved and we had no problems getting our champagne, but we shouldn’t have had to make that request twice. Dining venues The Restaurant The menus were not very innovative or exciting, in spite of their wonderful descriptions.  We found the food in the dining room to be just average to good.  The service and the presentation however, were excellent.  The “complimentary” wines were just OK. However, we were able to request different complimentary options other than the ‘wines of the day’ and we were accommodated with Pinot Grigio and Pinot Noir instead of the standard Chardonnay or Malbec. The deserts were ordinary, at best, in any venue. However, the ice-cream was outstanding and there was a great variety of flavors as well as sorbets and frozen yoghurts. The Colonnade This was no ordinary buffet/alternative dining option.  There was both self-service and full table service for breakfast and lunch and full table service for dinner.    For lunch and dinner there were excellent varieties of foods and the design of the room made for easy access to each of the food areas.  For dinner, The Colonnade became a lovely indoor/outdoor bistro.  The menus, though limited, were more imaginative.  It was especially nice to be able to sit out on the back deck for an al fresco dinner. The Patio Grill By day, this pool side casual venue was quite popular, though we found it to be very bland and "perfunctory."  The 'fast food' type lunch items were tasteless and the salads and entrees (which did change daily) were very bland and boring.  At night, however, the Patio Grill was a lovely outdoor 'grill.'  Steaks and seafood were well grilled along with a nice changing buffet of appetizers to match the theme of the evening.  There are limited tables and on some nights people arrive very early to insure a seat! Restaurant 2 We found Restaurant 2 to be a fun and inventive alternative. The pre fixe menus were imaginative and tasty. The service was extraordinary. While we enjoyed it, one visit in 10 days was amble for us. Room Service We enjoyed breakfast in our suite almost every morning. Because we were vacationing and not on any set schedule (nor did we have any tours booked in advance) we waited to order breakfast when we awoke and when we knew what we were in the mood for, rather than ordering the night before.  Our breakfast always arrived just as ordered and actually quite fast, usually in 15 minutes.  The table was laid with a table cloth and linen and was set up just as you would find in the restaurant with every detail (salt, pepper, and appropriate condiments).  On a couple of occasions we decided to have dinner in our suite (which we could order off the dining room or room service menu). These turned out to be two of our most memorable meals, accompanied by bottles of wines of our choice. The Bars We enjoyed the service at all of the bars.  Every bartender and all of the waiters were great.  The pool service bar is quite fun to observe as they start "roaming" the pool area (both decks) with drinks of the day, cold towels, and even sun tan lotion.  All the servers were friendly and accommodating. Service Seabourn prides itself on their level of service and they do not let down.  All service personnel were professional and accommodating.  The only disappointment was that during our entire 10 days, not one crew member asked for, or called us by name.  Not even the maître d's who asked for our suite number (not sure why) every time you entered a dining venue in the evening.  This was not a deal breaker, but certainly a surprise. Our past experience with Silversea and Regent was to be addressed by our names starting from day one.  They even had "cheat sheets" to help staff remember passengers.  The disconcerting thing was that some passengers were addressed by name and somehow it made us feel “less than.” Disembarkation was as easy and seamless as embarkation. It was well organized and just flowed. We enjoyed the ship enough that while onboard we booked one of the new Penthouse Spa Suites on the Quest for next year. So I guess that is enough of an endorsement!   Read Less
1 Helpful Vote
Sail Date: December 2013
Let's start with the good, then go to the bad, and the ugly. The staff was outstanding - a bunch of hard-working, thoughtful and perceptive young people. They knew your name and your preferences. They were on the J-O-B 24-7. The ... Read More
Let's start with the good, then go to the bad, and the ugly. The staff was outstanding - a bunch of hard-working, thoughtful and perceptive young people. They knew your name and your preferences. They were on the J-O-B 24-7. The entertainment - the pianist and the magician - comedian were outstanding (conversely, the historian was a twerp and should not be permitted to do another ship - he actually started arguments between diners during dinner by making politically unacceptable remarks and then let the fur fly). Dancers, regular entertainers - a nice bunch of kids. The service almost flawless, with the exception of the main dining room, with it somewhat rude head waiter and sometimes sluggish service. For New Years, we were crammed into a table for four when there were five of us because we did not make a "proper reservation," even though there were numerous other tables only half full. It made me feel socially unacceptable for being single. Seabourn Square was gr8. The coffee was gr8. Service there, outstanding. Games and trivia - lots of fun. Sometimes you just had to be in the know - like you had to know about the caviar pre-dinner course. You had to just know what to ask for sometimes. Otherwise, you lost out. If you somehow got caught hungry between meals, you had to go to your room and order or eat a snack at the Seabourn Square. The not-so-good - the exercise room had timed workouts because of inadequate machinery and I got the evil-eye for wanting to do a full hour on the bike. The pool closed too early - I like a night swim. Why not? Fellow passengers - a broad range - some lots of fun. Some just plain nasty - like the fat lady and her elderly husband who said they sailed with Seabourn all the time and claimed the class of passengers had diminished - and in particular, she told people to shut up who were talking "too loud" for her tastes in the lounge before the entertainment! A total Lounge Nazi. The bad - the shore trips were unremarkable to say the least and the offered excursions were singularly boring. There was nothing exciting or interesting like eco-tours except for one over-priced rafting trip. They promised, but never dropped the platform at the back and offered the kayaking and ocean swimming. Now the ugly. Smoking policy. Nasty. Horrid. Dangerous to your health. Abusive to passengers with health issues. They permitted people to smoke in their cabins - the cabins were never really smoke-free and the smoke was recycled in the HVAC system. Loads of people complained - among themselves and to the crew, who told them the policy was about to change (how did that make my cruise better? I paid a bundle for second hand smoke). There were perhaps 30-40 people smoking on the ship - and frankly, it appeared to be the same 20 people at the outside bar stinking up the place so no one wanted to go to that section. But when people were outside your cabin blowing their smoke in your room - or chain smoking when you wanted to sit on your balcony and read - well NASTY. So bad that I will never sail with them again - despite their assurances that they won't allow in-suite smoking. It won't make any difference in the long-run if people are smoking on the balcony with the door open - and my guess is the people who would smoke on their balconies with the door open probably will walk into their suite with a lit butt and think nothing of it. BAN SMOKING - except for one small area at the back of the ship - high class people no longer tolerate this practice. We care about our health and stale smoke ruins the feeling of luxury. Read Less
7 Helpful Votes
Sail Date: December 2013
If you're thinking of jumping ship from a mainstream cruise line and fancy giving Seabourn a try hopefully this somewhat extended review will prove useful. One of the difficulties I found was that a lot of the reviews out there are ... Read More
If you're thinking of jumping ship from a mainstream cruise line and fancy giving Seabourn a try hopefully this somewhat extended review will prove useful. One of the difficulties I found was that a lot of the reviews out there are written by long time Seabourn customers who have certain expectations and if they aren't met their writing is biased towards those variations from tradition. If the bread sticks are anything but the regulation 12 inches all hell breaks loose. Dare I say it there is also a bit of snobbery in some of the reviews, when such and such, "a good personal friend of ours", was hotel manager things were much better. Or else wines will be compared to fine vintages costing the per diem room rate of most cruise lines. I witnessed Louis XIII being served at $110 per 1oz measure which just about covered the bottom of a glass. Several glasses were enjoyed. I have no problem with that but it's safe to say drinking Louis XIII with such gay abandon probably wouldn't be the norm for most of us. The other type of review contains the phrase, "considering how expensive this cruise was I can't believe........" Price is very subjective so all I will say is our cruise on board Seabourn Sojourn was roughly on par with a premium cabin aboard Royal Caribbean. With this in mind we joined the ship with no particular expectations, we were prepared to take things as we found them and certainly didn't penalise Seabourn based on the price paid. Having experienced Seabourn for myself I consider it great value for money. Our standard balcony suite on deck 5 was slightly smaller than a Royal Caribbean Grand Suite, 300 square feet of inside real estate with the addition of a 65 square foot balcony. Decor was modern and fresh, condition excellent bar balcony furniture which had aluminium oxidation and bubbling paint. The bathroom was magnificent, double sinks, a bath and separate walk in shower, natural stone finish, soft floor mat, luxury Moultin Brown products - for a cruise ship it could not have been improved on. Actually there was one thing, the sink taps were not Grohe. When you went to turn them on the lever action felt plastic rather than smooth and luxurious, but hey, I'm having to dig pretty deep to find fault. We boarded the ship in Port Everglades Fort Lauderdale, dropped off the luggage, went away to hand in our hire car and got driven back to join the ship. No queues, no whistles blowing, no shouting, no horns just smiling faces. The check in process was measured in seconds rather than minutes, staff were on hand in the terminal with drinks if you needed one - we didn't as we weren't there long enough. Walking onto the ship we were greeted by a line of Stewards, our hand luggage taken and we were directed to the various lunch options. Choosing the patio grille there were a choice of several spare tables and we soon found ourselves enjoying a drink and a bite to eat all courtesy of waitered service. Contrast this to the scrum associated with mainstream cruise lines and you start to see the Seabourn difference. Muster drill was taken very seriously and we were seated in the dining room throughout. Sojourn is a modern ship, a miniature version of what we are used to on Royal Caribbean. Finishes and materials used around the ship are similar, it's just smaller but then there aren't the number of other guests. It's like being on board during departure day when 90% of the other passengers have left. The other thing of course is pretty much everything you touch do or taste is included within your cruise fare. A cafe latte in the Seabourn square or an ice cream, included. Drinks around the ship, included. Speciality dining, included as is wine with dinner, liqueurs afterwards and so on. It is possible to spend money, premium wines, the Spa, casino and shore excursions would be the main beneficiaries as would the two shops, one of which sold jewlery, the other clothes, day to day bits and pieces and some costume jewlery. The sense of freedom in not having to keep signing for drinks is significant. Being able to ask newly found friends if they want to join you for a glass of something encourages discussion. On Royal Caribbean we are diamond plus members and so enjoy the use of the Concierge lounge and diamond lounge prior to dinner where complimentary drinks are served. Some of our best friendships have been formed in those gatherings, with Seabourn the whole ship is a VIP lounge. At no time does Seabourn come across as being mean with their offerings. Not once did I have to ask for a refill of my wine glass at dinner and cocktails are freely poured. Each night there will be a suggested wine with dinner but if you wish to try something else that is no problem at all. My request for the Petit Chablis was positively encouraged and the glass topped up accordingly. Throughout the cruise I was addressed by name and the wine waiter asked if I would be having the Louis Latour Chardonnay which became my standard dinner drink. There was a Stags Leap which proved popular as well. The staff really are magnificent. You see the same faces throughout your cruise and they remember your preferred choices. We are low maintenance customers and in the main things arrived before we had to ask but if there was something in particular we fancied then nothing was too much trouble. We ordered caviar and champagne by the pool on Christmas Day, all included within the fare. Contact with senior staff is regular and direct. You will see everyone from the captain to the hotel manager, the cruise director to the chief engineer on a regular basis. You don't have to fight for an audience with them as you would on a regular cruise line. This means any feedback is direct and any problems you did encounter could be dealt with promptly. I have to say we didn't find cause to complain, any discussions we had were to compliment. Despite dining at different tables throughout the cruise food preferences or special requirements follow you around the restaurant. Rather than a concierge desk with people waiting in line there are 4 desks in the middle of the square on deck 7. You are seated at a table when discussing things. We had a problem with a credit card which had been blocked, the concierge phoned our credit card company for us and there was no charge. Several reviewers have criticised food in the past. What their palettes require is beyond me. There were some stunning dishes served up in the main dining room. We enjoyed a very flavoursome scallop starter, as good a ribeye steak as I've tasted cooked to perfection and a hazelnut chocolate desert which delivered both richness and texture. I also enjoyed the most magnificent medallions of veal which melted in the mouth. If in doubt ask your waiter for recommendations, they have a menu briefing each day. I spoke with the executive chef Martin Kitzing on several occasions to compliment his team on some individual highlights of what was a superb dining experience. As well as the main restaurant there is restaurant 2. A much smaller more intimate affair which serves up a tasting menu of several dishes, changing on a rotational basis. The concept of a "premium" dining venue is not unique to Seabourn. Other lines have similar offerings and do the job very well. What sets Seabourn apart is the fact there is no additional charge to eat in Restaurant 2. Nor were we obliged to purchase a premium wine or pairing package. We asked for one of the house wines we had previously enjoyed and that was no problem. Neither were we charged for desert wine at the end of the meal. Dining in restaurant 2 really brought home the differences between Seabourn and conventional cruise lines. I wouldn't say the food was any better than the main restaurant, merely different. That isn't a slur on restaurant 2 more a sign of just how good the food in the main restaurant is. The number of people we meet grows as the days progress to the point where is is rare not to say hello to an "old" friend whilst walking around the ship. In the main guests are older than us but age doesn't have to be a barrier. There are some real characters and with the years come tales to recount. We are travelling with a 13 year old daughter and so that sets us apart. Notwithstanding a crew members wife and daughter there is only 1 other child on board. I know many Seabourn cruisers would rather not have minors on board, I can only say Emily has enjoyed her cruise and has met with no negative comments. To be fair she probably isn't your average 13 year old in that she shows maturity beyond her years and knows the etiquette required when dining and so on. She is also happy with her own company. There were no specific activities arranged for children so do keep this in mind. Given her cruise fare was identical to an alcohol drinking adult an idea for the future might be to include unlimited internet for any minors onboard. This would go a long way to alleviating boredom and also reduce the impact of kids on adult guests. An occupied child is a happy one and an unseen one! It would also seem a fair trade for the ban on any form of alcohol. I know Seabourn aren't looking to specifically attract children but when casting the net for new customers it is inevitable that people with school age children will be amongst the passenger roll call. Don't laugh but I attended some ballroom dancing lessons taught by Anastasia and Sergii the house dancers who are fantastic and lovely people. From a dancing perspective I have two left feet and am beyond hope but such is the inclusive nature of the ship I though I would give it a go. Dare I say it there was a glimmer of hope after each 45 minute session. Being that bit younger I had all but written off the entertainment. I'm not into musicals and Seabourn were never going to be able to match the magnificence of Royal Caribbean's lavish productions. Like everything else on board the entertainment has over delivered on my expectations. Smaller intimate shows more akin to an after dinner club than a theatre. The in house troupe consists of an excellent house band, a classical guitarist, a lounge pianist, several singers and the 2 dancers who fill a stage with their energy. There is also a cruise director, Annabel and her assistant Dan. Annabel had more energy than the Duracell bunny and constantly toured the ship involving everyone. The singers and dancers attended many of the evening parties to add life to the event and provide dance partners when required. Seabourn is a very gentle environment which seeks to include everyone. As well as the in house entertainment team there were guest entertainers which varied from a concert pianist, a magician, comedians and a singer. In all cases the entertainment was enjoyable. Some acts appealed more than others and you have to remember Seabourn caters for a very genteel section of society. The comedians in particular were extremely restrained with their clientele who include some "interesting" characters. Rich pickings for a more traditional comedian who feeds off an audience. We had a regular mid day quiz which sparked much debate and rivalry. On odd occasions a word choice or answer caused debate which extended long beyond the event. We had an intimate name that tune which was well received by attendees and featured the live keyboard skills of Jamie. There were guest speakers on various subjects and a bridge tutor in the card room. Sadly the beginners class started at 9.00am so I was unable to attend. Maybe on another cruise. There is a small casino on board. When we embarked 2 tables were set up, 1 for Blackjack, the other Caribbean Stud Poker. Sadly only blackjack was ever played, the poker top was replaced with another blackjack baize. To my mind blackjack is just a slow way to lose money, with a top odds of 1.5 to 1 for a blackjack you are never going to get excited. With the poker game 8 to 1 or even 20 to 1 is a real possibility and as a result the tables tend to be good fun. I walked in to the casino on two occasions with money in my pocket, on both times I walked out having not placed a single bet. I did speak with the casino staff who said their instructions from head office were that only blackjack was to be played that cruise. That, "from head office" is the only worry I have as the cruise comes to an end. Holland America / Carnival corporate head office tell everyone on board what will and won't be happening to the point where on the ground spontaneity could be lost. You will never see karaoke on Seabourn for instance. Guest "talent" shows also fail to make an appearance which is a shame. You get to know your fellow guests very well and so there would be a lot of support for performers in the room. This means that in spite of entertainers and staff getting to know their guests better than probably any other cruise line the chance to personalise and enrich is lost. The whole experience will always be a little bit sterile. You might argue safe rather than sterile but to my mind there is a bit of room for adding spontaneity especially on longer cruises. The one exception to this were the Christmas and New Year one off shows where guest acts, in house performers and entertainment staff all mucked in to put on excellent entertainment. The New Year show in particular lasted 90 minutes and held the audience well. Seabourn has a very loyal customer base. Of 450 guests over 350 were return cruisers. With this in mind the company has to be careful not to upset the apple cart but if they are to move forward I do think they have to allow staff on the ground to read the audience. A bit of impromptu late night singing amongst a crowd of "regulars" isn't going to upset more reserved quests probably tucked up in bed long ago. Similarly organising an additional activity or two to cater for a particular crowd who happen to be on board would positively enrich their experience. Would this sterility put me off returning? No it wouldn't, not for the moment. But it might mean I eventually tire of the product and end up nit picking my experience looking for any variations on previous experiences. Does this sound familiar ! The one thing we weren't blue to experience was the on board marina. This was a great shame particularly for active people such as ourselves. I understand that weather conditions have to be just right for the marina to be set up, sadly this wasn't to be on our cruise. About the writer: We are well travelled both on land and water visiting places such as Thailand under our own steam organising all the elements of the trip ourselves. Although somewhat formulaic cruising has it's place in our lives. At 47 years of age we are diamond plus members of the Royal Caribbean crown and anchor loyalty programme. Living just outside London we are familiar with good food and have eaten in some excellent Michelin star restaurants however we are equally comfortable in our local Italian. We know what we enjoy wine wise but don't consider ourselves connoisseurs. We are generally pot half full people and look for the best in any situation. We travel overseas several times a year and turn left when boarding the plane. We have been looking to explore the luxury cruise market for some time.   Read Less
4 Helpful Votes
Sail Date: November 2013
I previously wrote a quasi review/compare contrast of Seabourn to Oceania. I want to expand a bit to be clear and fair. I also want to make clear that I am not writing as a snob or elite, but somebody who really enjoys the luxury travel ... Read More
I previously wrote a quasi review/compare contrast of Seabourn to Oceania. I want to expand a bit to be clear and fair. I also want to make clear that I am not writing as a snob or elite, but somebody who really enjoys the luxury travel experience and expects to get what we think we are paying for. My biggest problem with Seabourn and the reason for the less than favorable review is based on advertising my wife and I were under the impression we were buying a luxury product on par with Oceania or Crystal or perhaps a Ritz Carlton/Fours Seasons Hotel experience. Our experience was a let down. Although the ship is smaller than most with fewer passengers and an excellent passenger to space ratio (which is really nice) the quality of the food and soft furnishings is lacking and frankly poor beyond belief. My wife and I really feel that the food and soft furnishings are so mediocre - and so not even close to being on par with a shoreside semi-fine dining experience - that the Seabourn experience can be best summed up as an expensive sized down version of a Holland America cruise. Not to knock Holland America (as I have in the past), but at least HAL does not advertise to be a six star product and in many regards is superior at a lesser price point. We are very well traveled and enjoy luxury as much as the next luxury seeking traveler, but also expect to get what is promised and what is paid for. A few examples include many unhappy crew members who are frankly rude. For example, Seabourn boasts "all inclusive liquor". We are not big drinkers, but I do enjoy good wine and in support of Seabourn their house wines are really terrific. However, their reds/cabs are served in the same glasses as whites. I asked one night at dinner for a proper cabernet glass and the waiter said "oh...you mean you want a revenue glass" in a very demeaning and disparaging way that myself and our table mates found very embarrassing and unacceptable. How awful, instead of just kindly bringing me the requested and appropriate glass. Although room service is served nicely with table cloths the quality of the food is no different than HAL and Princess. Again, not to knock these products, but for the price we paid we expected more. For example, I orderd a "bowl of berries" that consisted of three strawberries cut in half and I kid you not one blueberry! Deck furniture is worn and uncomfortable. The standard lounges are the exact same ones we have seen on Princess or the rear deck of HAL with the slingback without cushions. Again, nothing wrong with that, but for a luxury product we expected something more on par with Crystal, Regent, Oceania etc. Cushions with terry cloth covers would be terrific and certainly are found on the competition and when you are in the tropics do make a difference. This is what you also find at Ritz Carlton and Four Seasons. Cabin towels are not of high quality and heavily starched. They are somewhat akin to what you might get at a Sheraton. Again, please don't be sensitive and take offense. Nothing wrong with Sheratons, but they don't boast to be a Ritz Carlton or Mandarin Oriental. Multiple times towels actually had clearly visible brown stains. Again, for a product claiming to be of high caliber and price commanded - very disappointing and gross. Another example of missing mark and our expectation is bar service. Bartenders seem non caring and simply go through the motions. When you dine at a fine restaurant or steak house it is not uncommon to have a special drink request. Such a request might be no sweet and sour, but fresh lime juice in my margarita. These requests are ignored and sweet and sour used severl times. Another for example, my wife ordered a mudslide. The only deviation she asked for was to have it served in a short glass instead of one of the large smoothie glasses as she preferred a high octane low volume drink. The bartender rudly made clear that this request was not possible. When she said "other bartenders on the ship have made it for me this way" his answer was "I'm not other bartenders do you want it my way or not at all". We were shocked! Again, in life not a big deal. However, on a "luxury" or even not so luxury vacation unnecessary and kind of upsetting to be treated rudly when you are guest with a not so difficult or demanding request. The ship is only three years old and shows signs of aging everywhere. Much of the outdoor seating (not lounges, but wicker furniture) has ripped and stained cushions of poor quality. Our bedding was awful and sheets were balled. The bedding does not even come close to that of the Mariner Dream Bed on sister line Holland America or that of the Westin Dream Bed. Certainly, it cannot even come close to comparing to Oceania, Azamara, or Regent (fair competition). Again, for a six star product we expected better comfort and quality. In fact, other than the crowds and perhaps, respectfully, passenger demographics Holland America remains in hindsight a good value when a Neptune Suite is booked when compared and contrasted with Seabourn. As previously stated in my comparison to Oceania and Azamara which in some regards is thought to be a near luxury product compared and Regent which is direct competition to Seabourn which is marketed as "luxury" there is simply no comparison and Oceania, Azamara, and Regent wins hands down and will be our choice consistently moving forward when looking for a luxury product as we do have a choice. My wife and I always enjoy our cruises and my critical critique is not meant to be demoralizing or demeaning to Seabourn in any way, but merely to express our disappointing opinion of where they miss the mark - which they consistently do in so many areas. We are glad we sampled Seabourn. That being said, again there is a lot to be appreciated about Seabourn including the smaller ship, lower than usual passenger count for a ship of 30,000 tons (only 425+), high passenger to space ratio, and high crew to passenger ratio. If things such as soft goods like bedding and quality of food and selection of food are not important and you are not a foodie I can see where Seabourn would be very enticing as their itineraries are fabulous. We just think for us better options exist. Its really an issue of value for the money and we feel other lines excel better at the same price point. Read Less
Sail Date: November 2013
Welcome to winter! Just back from a 10 day RT on the Sojourn FLL to FLL, eastern Caribbean. (Deck 8, V6). It was good to get back aboard the larger Seabourn ships again after a couple years gap and several runs on the smaller Legend, ... Read More
Welcome to winter! Just back from a 10 day RT on the Sojourn FLL to FLL, eastern Caribbean. (Deck 8, V6). It was good to get back aboard the larger Seabourn ships again after a couple years gap and several runs on the smaller Legend, Spirit, and one of the very last on the Pride this year (heading to Windstar soon). All the Seabourn touches come in the larger ships, but so so so much extra, and all of it modern and high tech facilities the old ships just can't deliver. This run was especially well orchestrated for its relentless attempts to really bring back the FUN in warm weather cruising, albeit, Seabourn style! 4 (yes 4) well attended deck parties made the cruise extra special. Caviar, cocktails, starlight dancing, and all with enjoyed with one of the most well travelled groups of cruisers you'll ever meet. On this particular voyage, 5 couples had logged over 350 sailed days with Seabourn, - some of the lines royalty to say the least! My only CON (and I'm a very picky one for details) is that Seabourn needs to invest in some high end deck chairs and furniture. For a line that demands its tariff, you would expect Oceania, Crystal, St Regis, Four Seasons style deck chairs, (you know, the ones with comfy cushions, and dressed with terrycloth covers and head pillows).... but instead, Seabourn leaves you with the EXACT same lounge chairs as you find on the Eurodam and Nieuw Amsterdam.... Ugh. Not exactly the most comfortable chair when you just need that extra hour snooze before cocktail hour. Everything else is wonderful, and good enough that we've already booked the Sojourn again for its 2nd world cruise segment (Sydney to Hong Kong 34 days FEB 8 2014) Read Less
Sail Date: November 2013
Just returned from our first Seabourn cruise and must say that it was very nice compared to main-line cruises we have experienced in the past (we have been mainly HAL cruisers for the past few years). I really enjoyed the smaller ship, one ... Read More
Just returned from our first Seabourn cruise and must say that it was very nice compared to main-line cruises we have experienced in the past (we have been mainly HAL cruisers for the past few years). I really enjoyed the smaller ship, one never felt crowded aboard. Also did not miss the ships photographer being in your face constantly, nor did I miss the line pushing "junk" items or "Gold by the inch", etc. The dining, especially at dinner was just superb, both food quality and service were what one would like to expect on all cruise lines, but alas this is no longer true on the mainstreams who now push their alternate dining at the expense of the standard. While I am not sure that it is worth two to three times the price of a HAL cruise I sure did enjoy it! But, if you can afford to cruise at Seabourns prices, this may be the way to go! Cabin was very nice, but frankly it was only a bit larger than a Veranda on HAL. This did make room for a small dining table that made room service meals much easier and Seabourn made them more special with setting up the table with all the trimmings including a white tablecloth. I did not particularly care for the cabinets with shelves in the main cabin vs drawers, this made it much more difficult for me to locate items as I practically had to get down on my knees to find where I had put things. However, the closet did contain drawers that made up for some of it. An odd thing was that the room safe, which was in the closet, had no handle or pull and it was impossible to open the door without something to pry it open with. Read Less
Sail Date: November 2013
We have been wanting to try Seabourn for several years and received a very nice email offer for a 10 day Sojourn Caribbean cruise with stops in San Juan, Puerto Rico, Basseterre, St. Kitts, St. Johns, Antigua, St. John (Cruz Bay), USVI and ... Read More
We have been wanting to try Seabourn for several years and received a very nice email offer for a 10 day Sojourn Caribbean cruise with stops in San Juan, Puerto Rico, Basseterre, St. Kitts, St. Johns, Antigua, St. John (Cruz Bay), USVI and Isla Catalina, Dominican Republic. Also, 4 sea days was a big plus, as we enjoy sea days. This was our 55th cruise, and had been to all the ports except for Antigua. The ship was delayed coming into Ft. Lauderdale because the Captain on the prior segment was taken ill, so our embarkation was delayed by a few hours. Not a problem as we had come in 2 days early are were staying at a nearby hotel, just a short taxi ride from the port. We enjoy smaller ships, and found the Sojourn's 350 passenger size to be not too small (as with their older 3 ships) and the ship was really easy to get around. The ship was spotless, cabin extremely well laid out with lots of storage space, especially for a shorter cruise. Being outdoor walkers, we enjoyed walking on the metal deck rather than use the gym. We didn't use the pool, and had little opportunity for sun-bathing, but did enjoy the cabin and balcony. We enjoyed a few shows which were quite good considering the small space. We really like having everything included (soda, water, wine), only paying for tours and the internet. The staff was outstanding - and almost every night, we were invited to a staff's table, where we met many interesting, well-traveled passengers. The Seabourn Square with the coffee bar alone will put us on this ship (and the sister ships) again! We took the train tour in St. Kitts, which we enjoyed, and only walked around the other ports, as we had 'been there, done that'. Our only disappointment was the food, which we found not up to Holland ships on their longer trips (21 days or longer) or Regent's ships. But overall experience made up for that! Read Less
Sail Date: November 2013
SEABOURN SOJOURN CRUISE 27TH NOVEMBER, 2013 TO 7TH DECEMBER, 2013. This would be our second time on Sojourn, our first one was when she was new and we did a segment of the World Cruise. We flew to Fort Lauderdale the day before our ... Read More
SEABOURN SOJOURN CRUISE 27TH NOVEMBER, 2013 TO 7TH DECEMBER, 2013. This would be our second time on Sojourn, our first one was when she was new and we did a segment of the World Cruise. We flew to Fort Lauderdale the day before our cruise and stayed at the Crown Plaza Cruise Port for the night. We found the hotel to be very good and very near to the port, only downside was that there was not a lot around the hotel. They provided a shuttle service from the airport to the hotel, which was free of charge, but if you wanted to be taken to the port the following morning then they charged a fee. Unfortunately the following morning we received a call to say that the ship had been delayed and would not be getting back into Fort Lauderdale till approx 1230pm. We found out that the delay was caused by the Captain having a heart attack and being air lifted off the ship. We were told to go to the port from 1230pm and they would provide a buffet lunch at a nearby hotel. We went to the port and they drive us in a fleet of taxis to a nearby hotel and provided us with lunch. Then at 4 o’clock they started to call us in groups to board coaches for the return journey to the port to be checked in. This must have been a logistical night mare for Seabourn but everything went like clockwork, unfortunately there were a few who found that they had to moan and said they had lost a part of their holiday. We were soon onboard and the welcome was as usual from the staff. Our first two days were at sea so we were able to unwind, we felt during this two days that many of the staff were training. Like other Seabourn cruises, where you were addressed by name, this did not happen. Perhaps this is one thing Seabourn do not now insist upon. Many of the staff were also very unsure of themselves. We found in the MDR that the food we ordered was not given to the right people, so they had to switch meals around. They had started again to have a Block Party and we found this to be very good, in that you met your neighbours and were able to say Hi! We felt that even Seabourn had started to cut corners, normally when you board your Stewardess would come to introduce herself and offer you a selection of soaps and a glass of champagne. Yes she came but the selection of soaps had been to reduced to one. Also no more Seabourn Tote bags, as we normally get one per cruise we had not packed a beach bag thinking that one would be placed in our suite. We also noticed that in the Colonnade things like Berries were very much in short supply, they normally would have bowls of strawberries, raspberries, blueberries, etc but now only a small bowls containing all three. Overall an enjoyable cruise, but we felt that Seabourn had started to slide in their presentation of things. Some of the staff were actually rude towards customers, in fact one of the waiters on the pool deck was very offhand and it was noticed by many passengers. The only time he was pleasant was the very last day when he enquired if we would be doing the online survey of how things had gone on the cruise. He asked that we put excellent for service around the pool. This we were not happy about. Will we be sailing with Seabourn again, yes if the price and itinerary is right.   Read Less
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