1. Home
  2. Cruise Lines
  3. Seabourn Cruise Line
  4. Seabourn Cruise Line Cruise Reviews
6 Helpful Votes
Sail Date: April 2019
The cruise itself was great. The rooms are large and well appointed, and the food is overall pretty excellent. It's amazing that we were at sea for more than a week, and yet they were still able to provide outstanding fruits and ... Read More
The cruise itself was great. The rooms are large and well appointed, and the food is overall pretty excellent. It's amazing that we were at sea for more than a week, and yet they were still able to provide outstanding fruits and salads. The Thomas Keller restaurant is intimate and outstanding and worth doing at least once during the cruise, and there's no extra charge. The service was very good. It's not the same standard I've experienced on past Seabourn trips. I remember staff throughout the ship would greet me by name, even on a first encounter. That made a huge impression and spoke to a level of excellence. After all, if the staff knows your name, they will remember other things about you too, like what you tend to drink or eat. That leads to anticipatory service - you are offered what you want, before you even ask for it. That level of service seems to be gone on Seabourn. Still, it's outstanding by most measures. The passengers on a long crossing tend to be a different crowd than you'll find on shorter cruises. Frankly, they're friendlier. There's so much time to get to know people, and we really enjoyed the passengers we met. But ultimately our trip was spoiled when my belongings vanished when transferred from the ship to shore in Lisbon. I would find out much later that my luggage ended up being mixed in with other passengers' valuables and put in a taxi. The response to my missing belongings was troubling. At the pier I was placated with false promises of an immediate response. Then in an effort to get me to move along, Seabourn gave me a number to call for help and an email address. No one answered the phone and the automated response from the email told me I'd get a reply within two weeks. No one responded to my requests for information until after I posted publicly on social media after an entire day of silence. Then there was a bunch of blaming of local pier workers, who Seabourn had hired, but then acted like those workers were an entity out of their control or responsibility. In the end, fellow passengers and their travel agent solved the problem of my missing belongings. I spent two days of my three-day visit to Lisbon dealing with the problem, which included meeting with the Portuguese police. Other passengers I met on the Odyssey told me later that they also had problems with wayward belongings. When I heard that I was not alone, I followed up with Seabourn's corporate office, and wrote a personal letter to the company president. I received a we're-sorry-you-feel-that-way response. That's pathetic, and a sign that upper management has no intention of dealing with a very serious security gap. My advice: enjoy the ship, but don't trust Seabourn with your valuables. Carry on and off the ship all of your belongings. Read Less
3 Helpful Votes
Sail Date: April 2019
Our fourth transatlantic since 2013, Crystal Serenity, 2014 Seabourn Quest and 2016 Regent Explorer. We embarked in Barbados, easiest we have ever experienced, from arrival at the dock to boarding took ten minutes. Stateroom was ... Read More
Our fourth transatlantic since 2013, Crystal Serenity, 2014 Seabourn Quest and 2016 Regent Explorer. We embarked in Barbados, easiest we have ever experienced, from arrival at the dock to boarding took ten minutes. Stateroom was available ten minutes after our 2.00 PM boarding. We had a stateroom forward on deck four, no balcony but a nice big window. First time without a balcony but we did not miss it on this type of voyage. Excellent bathroom provided with tub and shower. We found a big improvement in the dining over our previous cruise with Seabourn. The Thomas Keller Grill provided exceptional food and service and the Keller influence is followed up in the Restaurant menus which basically has to sections, one Keller Inspirations and the other classics, steaks chops etc. which can be mixed if required. All our dinners were taken in the Restaurant apart from three visits to the Keller Grill and taken from the inspirations menu. The food was well prepared and presented and almost always really excellent. The Restaurant was also excellent for breakfast and lunch. We did not use the Colonnade restaurant or the poolside Patio restaurants. Service in the Restaurant, Thomas Keller Grill was outstanding, this also applied to our cabin steward and the Seabourn Square staff. Service throughout the ship was universally excellent. One complaint would be the quality of the wines provided, drinkable but could and should be higher quality. Entertainment was good for a ship of this size. We watched two shows, Time Rice and the violinist, both very good. The band also played in The Club each night and were excellent with a talented female singer also a trio played in The Club who were also very good. We did not take any shore excursions but did disembark at Porto Santo and visited the town which is a pleasant and clean with a nice beach. Disembarking at Lisbon was delayed somewhat by the customs people who were using sniffer dogs to check luggage apart from that our bus was waiting to take us to the airport and this was handled efficiently. Finally the ship was clean and well maintained and the Odyssey and Quest both have lots of open deck space forward which provides a pleasant area for viewing when entering or leaving port. Read Less
5 Helpful Votes
Sail Date: April 2019
This one fit a particular time frame .We only had the first leg of 11 days . Had never had a chance to take a Seabourn cruise before . Very happy .They couldn't do enough for us .Came up with an extension cord for the C Pap machine . ... Read More
This one fit a particular time frame .We only had the first leg of 11 days . Had never had a chance to take a Seabourn cruise before . Very happy .They couldn't do enough for us .Came up with an extension cord for the C Pap machine . Stocked fridge and bar had a full liter of good vodka .Svedka , I think . Mixers, beer , champagne . Room stewardess was always ready to go . Dinning room had some slow arrivals of food at times . But all the food was excellent .They could cook , fish , steaks , pasta . The Colonnade buffet on the back deck was always good .Pool bars and dining line was a great choice in the afternoon for a late lunch .Open to 3:30 . Used room service for breakfast 4 different mornings . Arrived in 20 to 25 minutes and hot .Transfers booked through Seabourn worked fine , even with a flight delay .They were there to meet us . We got our luggage frisked in Lisbon on disembarkation .The Seabourn Rep was on the spot to assure us we would get a cab to the airport when we missed the main bus with everybody else . Even sent a very sweet Portuguese woman ( cute as a button ) with us to make sure we knew where we were going inside the airport . Actually went in with us . Bar people , deck crew , waiters were all on top of it at all times .Entertainment was very good of what we saw . Did a special afternoon opera segment on the deck with the main show vocalists one afternoon . Pouring Patron Margaritas at the pool .l .All you can eat , drink and no tipping or bar bill at the end . But I did leave a small thank you for the housekeeping girl and a bartender .Not expected though .A great time . The best weather the crew had ever seen on this crossing . Just lucky . Read Less
5 Helpful Votes
Sail Date: March 2019
After reading many reviews of Seabourn I decided to book this cruise. The ship is smaller than the new floating Iran sprawl like tower blocks which was a real plus for me. The personal and attentive service by many staff was great but ... Read More
After reading many reviews of Seabourn I decided to book this cruise. The ship is smaller than the new floating Iran sprawl like tower blocks which was a real plus for me. The personal and attentive service by many staff was great but that seemed to magnify the faults when they showed. Breakfast in the collonade was an American buffet and options including none cremated bacon were available to Oder; however the staff never once got it right. On one occasion an English Breakfast with English bacon not crispy. Grilled tomatoes, eggs over easy and toast was served as two eggs served over easy. Seabourn need to encourage use of order pads or the tablets used at dinner to easily solve this issue, the food was good but similar in all venues on some nights which wffectively meant choose room service before 1900 or after 2200 to avoid the dinner menu. The bar was a popular area for many passengers and the unlimitedcdtinks were a major feature for some. The itinerary on the first week was much better than the second week and beach days which followed in succession were a bone of contention amongst many so spoke with. The cabins were comfortable (V6 grade) and a spacious walk in wardrobe was a great feature. We had issues with our steward who failed to deliver the daily programme, failed to replenish the soft drinks in the fridge or note our preferences but these were not so big an issue - because we had a steward did not mean we were unable to do things ourselves. The trip was very good but not exceptional and I think that if the company manages expectations rather than raises them with false hope they will continue to do well. It's very good and enjoy it but don't expect the earth - believe me the positives outweigh the negatives. Read Less
2 Helpful Votes
Sail Date: March 2019
The itinerary offered me the chance to hit 5 new countries, and I ended up getting my 100th country as a result. Embarkation was so smooth I almost felt like I'd not completed something. As it's a small ship, it's not ... Read More
The itinerary offered me the chance to hit 5 new countries, and I ended up getting my 100th country as a result. Embarkation was so smooth I almost felt like I'd not completed something. As it's a small ship, it's not necessary to be in a huge warehouse and standing in line for forever. My cabin was #916 and in a perfect location, IMHO. It was on the same level, although at the opposite end, as the spa. I never had to wait more than 30 seconds for an elevator and since the ship is small, you get to where you're going very quickly. Entertainment was good - typical cruise ship style - Service was outstanding. My cabin was spotless and my stateroom attendant was superb. The bed was very comfortable, the amenities in the bathroom were great, the cabin was spacious, and the balcony was nice. The casino was small (one table for blackjack, one for roulette and one for 3 card poker) and a few slot machines, but even if there's no one in there, the casino staff will happily open a table for you. They were all very nice and easy to talk to. The food, oh my gosh, the food was spectacular. I went to the buffet once only, had room service (very large selection) a lot and went to the dining room a lot. I also went to the "specialty dining" restaurant, but that was a waste because the dining room food was actually better. My only complaint, and this is not the fault of the ship at all, was the Noisy Nellies next door, who lived on their balcony and talked using "outside voices" and clinked their silverware against their plates A LOT. I could not go on the balcony without hearing every word clearly and they talked nonstop. There should be some sort of balcony etiquette. But this did not deter me from loving Seabourn. Read Less
2 Helpful Votes
Sail Date: February 2019
I should start by saying that we were first time cruisers so have nothing to compare this to. We chose Seabourn as we wanted a small ship and good service. We absolutely got this and more. It really exceeded our expectations. The suite ... Read More
I should start by saying that we were first time cruisers so have nothing to compare this to. We chose Seabourn as we wanted a small ship and good service. We absolutely got this and more. It really exceeded our expectations. The suite was really spacious with a fabulous bathroom and walk in wardrobe. With no knowledge of what suites were good or bad we opted for the gamble of a “guaranteed veranda suite” and got 512. I have no complaints. The half metal balcony did not bother us at all. The ship never felt crowded, anywhere we went there was usually a seat, table or sunbed free. All staff were happy, polite and helpful. All said good morning/afternoon/evening when passing and the housekeeping staff were especially lovely. The food and drinks were really high quality. We loved sitting outside in the Colonnade so went there most lunch times and half the evenings. The main dining room is good too and the food delicious but I feel the lighting is way too bright, reduces the ambience. It’s good that you can either request a table for two or a sharing table (6people max) when you want to meet new people. We failed to make a reservation at the Thomas Keller grill beforehand (rookie mistake) so didn’t get to eat there. Must remember that next time. The cruise was a 7 day “yacht harbours” in the Caribbean but I don’t think it really lived up to that. The first day had to be a day at sea as it was too rough to tender at Saline Bay so we missed the beach bbq. It was held on board instead which was fun anyway. I have read a few reviews where this has happened and wonder if it’s a frequent occurrence? I felt that only two of the places we docked were actually “yacht harbours” others were cruise ports where larger ships also docked. At one we seemed to be at a freight dock with a shuttle to the main port because two larger ships had taken the cruise ship docking area! People on board were probably mainly British, Canadian and American, mostly over 50. There was one small child (very well behaved). I can’t imagine it’s a cruise which children or young people would enjoy. We had a fabulous week and are already planning our next Seabourn cruise. Read Less
6 Helpful Votes
Sail Date: January 2019
Seabourn is our cruise line of choice. The reasons are simple, it feels like you are on your personal yacht, the staff never uses the phrase "sorry, we can't do that", the cuisine is the best afloat on any ship sailing today ... Read More
Seabourn is our cruise line of choice. The reasons are simple, it feels like you are on your personal yacht, the staff never uses the phrase "sorry, we can't do that", the cuisine is the best afloat on any ship sailing today and last, but not least, you never feel crowded or rushed in any venue aboard. The odyssey is currently doing an itinerary that runs back and forth between Barbados and St. Maartin. The cruise was, as anticipated, wonderful and relaxing. HOWEVER, Getting to the ship to board and disembarking were rife with difficulty and unpleasantness. This was not just my bad luck, but prevalent among nearly all of the guests who we met aboard and shared stories with. After booking the cruise we discovered that you cannot get to/from these chosen ports before or after your cruise (Barbados and St. Maartin) in one day of travel. Unless you live in a city with a direct flight to the island (Miami, Washington DC, New York - basically the east coast major metros) you will have to overnight enroute in each direction. Airline costs to and from these ports and overnight hotel costs, in many cases, exceed the price of the actual cruise. Additionally, attempting to arrive or depart the same day as ships in port turn over their passengers will result in unmanageable crowds at the airports. (specifics about our experience below) St Maartin's airport was destroyed during the most recent Hurricane and despite what you may read about the Caribbean being ready for tourism and that everything is back to normal ... It is NOT. Let me recount our disembarkation experience in St. Maartin: The positive: our late afternoon airline departure time worried us. We were unable to arrange a "day pass" with any hotel on the island despite two weeks of trying prior to leaving home. With nowhere to go until our flight departure and Disembarkation from Seabourn Odyssey scheduled for 8:30 am, we were worried. Seabourn, graciously, permitted us to remain aboard the ship in comfort until after lunch. A real blessing considering what was to come. The negative: Upon disembarkation we took a taxi with our luggage to the airport thinking we could relax comfortably at the airport (a relatively short distance, but a long drive compounded by bumper to bumper, slow moving traffic - nearly an hour) our taxi driver described to us while enroute that after the hurricane so many cars were destroyed that there was a huge influx of new cars purchased with insurance money and that the old damaged cars were mostly repaired, sold and put back on the road... hence gridlock like Manhatten or Chicago during rush hour (but on single lane roads). He also informed us that we were LUCKY because up until just a few days prior, the airport operations and passenger terminal were being run from TENTS in the tropical heat. We arrived at the airport, part of the destroyed terminal building had been repaired and it was operating in compressed space. No assistance at the curb with bags, entered into the ticket area and found grand central station with hundreds of people in line for multiple carriers. We were flying first class so our shorter line took only 40 minutes to reach the front, check baggage and proceed. Next came the security and immigration line. We arrived and joined a single line in a large ante-chamber, with the line snaking back and forth to allow more passengers into it - no bypass for any sort of travel class division or TSA Pre-check thing available here. Another 45 minutes to proceed through this portion. As I approached the two clerks doing the pass along I thought it was the light at the end of the tunnel. We walked up a ramp to another level and there was another snake line with a few hundred people in it for baggage examination, x rays etc. Belts, shoes, computers everything off. One hour in THAT line and we thought "hooray, it's over" we were finally near the actual departure area. We walked about 20 yards around a turn and into a large space that was rectangular and about fifty yards wide and 25 yards deep roughly half the size of a football field. In a glass wall facing the fresh air and sunlight were several doors (no individual gate areas just some doors with a thousand or so plastic chairs arranged around the room). Every chair was occupied, little room between the rows, wheelchairs and luggage blocking everything and crowds of standing passengers waiting along every wall and every lane between chairs. these gates/doors were within feet of each other and each door was a "gate" with a number on it. This waiting area facing the gates would have been shut down by any decent fire marshall due to more than double the number of waiting passengers in that space than it was designed to accommodate. We snagged two chairs when a flight was called, and waited until our flight was ready. The boarding was called traditionally, by row number and class. We walked through the door and an airport employee gathered everyone into one disorganized group (defeating the prior procedure) and we waited in the sun for a people mover bus to arrive. When it did arrive, the bus was packed like a subway car at rush hour. If someone had died, they would have remained in a standing position. Our flight, United Airlines Flt # 1741 from St. Maartin direct to Washington DC is a daily scheduled turn around flight - fly in arriving mid day or a little later early afternoon, dump off the arrivals - load up and turn back around. The bus disgorged us and directed us to stairs leading up to the airplane door for us to struggle up carrying our hand baggage. Again no assistance for those needing it (the passengers assisted the elderly and disabled ourselves). Once aboard, we anticipated United Airlines would be a welcome change. The flight, while professionally flown, was improperly provisioned and there were inadequate meals and drinks for all passengers - Here's a bit of humor, the first class stewardess told us not to worry, delicious cookies were forthcoming. She then either burned all of the cookies or the oven failed - so half of the first class section who had no meal choices didn't even get a cookie on this 5 hour flight. But the pretzels were delicious. Arrived back into the USA and my Hartmann bag (advertised as nearly indestructible and a veteran of several international flights to Europe and Asia) was delivered for customs inspection with a wheel smashed off and rips in the side of the "indestructible" material. No doubt the same airport services staff in St. Maartin responsible for provisioning the airplane with food and drinks “loaded” the luggage, as well. My destroyed bag necessitated a LONG walk, easily a mile from the international arrivals area, through a nearly deserted late Saturday night Washington DC terminal to the United baggage claim office (would have been convenient if it was located near where their flights were arriving - alongside all of the OTHER airlines baggage offices). We made it to the hotel two hours later than anticipated, we were not allowed to check our heavy vacation packed bags through to our early morning departure flight, so we had to carry them with us to the hotel and bring them back for check in the next morning. 4 hours of sleep and back to the airport before dawn in Freezing weather, to board our final United Flight home (which was a delightful, problem free flight). IN retrospect, Seabourn's decision to necessitate boarding and disembarking at these 3rd world ports and airports is a decision that significantly diminishes the attractiveness and affordability of these itineraries. Seabourn has chosen to no longer originate or end their Caribbean and Transatlantic to Europe itineraries in US ports like Fort Lauderdale or Miami but choosing instead these awkward Caribbean ports. True, The St Maartin airport terminal was better than TENTS, however it is painfully obvious that the services that the St. Maartin Airport staff are expected to perform for this volume of passengers is significantly beyond their current capability to deliver. Hindsight is 20/20…If I had it to do over again, I would not have chosen this voyage simply because of the disastrous and unpleasant overall travel experience to and from the ship. I recently read a psychological study that evidenced that as Passengers/Customers, our remembrance of a vacation is formed in significant measure by what happens at the end of it. If things end with a pleasant experience - we will always remember that as one of our best vacations. If not... then it will be remembered as unremarkable or a disaster, as in our case. Read Less
2 Helpful Votes
Sail Date: December 2018
First time on Seabourne. Its nice and upscale, yes. Only 400 pax what makes it special as expected. We expected a wonderful service and they disappointing on that. Friendly staff but less than average service. All week and never changed. ... Read More
First time on Seabourne. Its nice and upscale, yes. Only 400 pax what makes it special as expected. We expected a wonderful service and they disappointing on that. Friendly staff but less than average service. All week and never changed. Even a Royal Caribbean do better. The Good: Fast and easy embarkation, beautiful ship, spacious suite, spacious bathroom, excellent food. Thomas Keller Restaurant was the best. Their Menu was to die for. Excellent staff. Loved the caviar service in stateroom. The all inclusive is the best thing you can have on a cruise. Good amenities, More mature and upscale but mostly friendly passengers made it classy. The assistance at debarkation to get a taxi, etc. make you feel special. Room service on disembarkation day, most cruise lines don't offer room service on disembarkation. The bad: Just average service. Slow most of the times. We met our room attendant around 9 pm when we called guest services because the room was too warm. (We called 3 days in a row to get the AC checked and stateroom was never cool the whole week). Even on a Royal Caribbean the room attendant make the effort to meet and greet as soon a you board. We were never called by our names by anybody. Every morning we had to wait 20-30 min for the same Cappuccino and Omelette I got for breakfast. On the dinning room we waited for wine, long wait between courses (at least 10 min) and they took a long time to remove dishes too. Gym is tiny and is not really usable, just 3-4 treadmills and a few leg machines. Room service had a limited menu. Not related to the Cruise, but be aware of a Chaotic St. Maarten Airport. Only one line for Security with only 1 metal detector and 2 x ray machines for the whole airport, the wait was almost 2 hours to get thru, then got into a very overcrowded and cramped gate area. Our flight was delayed 2 hours, so it was very exhausting experience. I really sound like a lot of pity winning, but I have done over 40 cruises, from Royal Caribbean, Windstar, Celebrity and now Seabourn, I was expecting excellent Service from them. It was a fantastic cruise, don't get me wrong, but for what we paid, the expectation was high and it came short for me. Other passengers said the same about the Odyssey, and It might be different experience form other ships. I might be willing to try again in a different ship. Read Less
1 Helpful Vote
Sail Date: December 2018
We have been with Seabourn for many years. We have seen the level of service decline over the years. We used to be addressed as Mr Jones, but on quite a few occasions we were called “Dave” (I hate being called Dave). Toiletries not ... Read More
We have been with Seabourn for many years. We have seen the level of service decline over the years. We used to be addressed as Mr Jones, but on quite a few occasions we were called “Dave” (I hate being called Dave). Toiletries not being replenished, on two days we didn’t have any shower gel. We queried this with the stewardess and she said that they ran out. The sky bar always closes far too early as they always need the barman to work in the main restaurant. On deck 5, you order drinks, that always take a long time to arrive or in some cases never arrive. We are booked on the next transatlantic crossing from Barbados in April, so let’s see if this changes our minds. Other guests that we met, suggested that we try SilverSea, which we may do depending on how our next trip goes. Fingers crossed. Read Less
1 Helpful Vote
Sail Date: December 2018
We have approx 14 cruises under our belt, but this is the 1st for the Caribbean. !st Seabourn , they took care of us all the way. Before we were out of the taxi we were met by a representative and then guided to check in, no lines nor ... Read More
We have approx 14 cruises under our belt, but this is the 1st for the Caribbean. !st Seabourn , they took care of us all the way. Before we were out of the taxi we were met by a representative and then guided to check in, no lines nor waiting ...and had a drink and lunch in no time. As we left the ship once again guided thru to a taxi, effortless. The room was nice, loved the walk in closet ( penthouse suite ), bathrooms nice and large 2 sinks. The ship was nicely appointed, the rooms needed to be updated but not enough to complain about. Food was excellent everywhere and really loved the "Patio" dining at nite, Service was top notch without being too fussy. The crew were professional and having fun with us at the same time. Wine selection very nice, don't be afraid to ask for something other than what is offered, they will try and accommodate...took a few days to figure that one out. Dis not take advantage of all of the entertainment but did love the band and the cruise director as well as the new assistant cruise director what a voice! Her "one man" show about all the late greats is a must see. WE traveled with another couple and we would both hope to cruise with Seabourn again. Read Less
4 Helpful Votes
Sail Date: March 2018
We selected this cruise because we wanted a more intimate cruise experience. This was our first yacht style cruise and it won’t be our last. We departed from Barbados. Although a late departure, 11pm we still enjoyed getting to know the ... Read More
We selected this cruise because we wanted a more intimate cruise experience. This was our first yacht style cruise and it won’t be our last. We departed from Barbados. Although a late departure, 11pm we still enjoyed getting to know the ship. The private island was cancelled due to choppy waters. They made up for it with the Market Lunch in the Galley kitchen. Enjoyed the unexpected day at sea. Next day was Guadeloupe which was unfortunately basically closed for Easter Monday. The rest of the trip went seamlessly. We ate in each of the dining venue options, MDR, Colonnade and TK Grill and the patio grill. All a different experience but all delicious. The entertainment was enjoyable. Really enjoyed The Trio and The Band as well as the pianist in the Onservation Lounge. We enjoyed one tea time, their tea selection was quite enjoyable. The intimacy of the cruise at 450 pp was really a highlight! Read Less
20 Helpful Votes
Sail Date: March 2018
I took my family and a friend on the 7-day Caribbean cruise for vacation. In total I paid for 3 cabins, the problems started before we even departed. I received a personalized destination brochure directed at the only man in the group ... Read More
I took my family and a friend on the 7-day Caribbean cruise for vacation. In total I paid for 3 cabins, the problems started before we even departed. I received a personalized destination brochure directed at the only man in the group (someone I had invited). When I requested a the same for the other two cabins I got a very negative/rude response and attitude from the Customer Rep who told me she had to charge me $100 for each of the other two. Her supervisor was no better. When I finally received the two missing brochures, they were both in the name of the only man in group, again! I wrote to Seabourn's home office explaining that this was very chauvinistic, but got no response for over a month. On the Odyssey ship the issue continued. All invitations to special events with the Captain etc. were only sent to the cabin of the only guy on the trip. As a group we laughed about how absurd it was that Seabourn would only cater to the only man in the group. But this is no laughing matter. As a working professional woman this is troublesome. I deserve to be treated equal to the men on Seabourn cruises. Furthermore, while the islands were absolutely gorgeous, on the ship I watched a supervisor scream at an employee, and when the supervisor realized I was behind them, he was apologetic. Seabourn is an inferno. Staff in the Restaurant complained about the company. Staff all across the ship (Destinations, Restaurant, Cleaning crew, and Customer Relations) had negative things to say about Seabourn. In fact, one advised me to travel with Crystal cruises going forward. I will follow their advice. This is the last trip we will make with Seabourn. There is no room in todays' environment to put up with rudeness, chauvinism, employee mistreatment, and a lack of customer care. Ignoring a customer's plea makes no business sense either. Read Less
1 Helpful Vote
Sail Date: March 2018
wanted to be on a cruise with less people and more pampering, this is it. Rates were not bad for a luxury sailing. Highly Recommend. Highlights of the cruise a sneak peak at the Wintergarden Suites, which have a private glassed-in ... Read More
wanted to be on a cruise with less people and more pampering, this is it. Rates were not bad for a luxury sailing. Highly Recommend. Highlights of the cruise a sneak peak at the Wintergarden Suites, which have a private glassed-in Solarium with a soaking tub and a lounging bed. lots of open deck space, and a variety dining venues made this a great trip. what we got as perks. An invitation from the Master for a bridge visit when the ship is in port. A personal visit from the Hotel Director. Fresh orchids or potpourri in your bathroom. All-natural Molton Brown bath and beauty products including Pure Pampering bath oils. A large basket of succulent tropical fruits. High-quality bathrobes, soft and luxurious. Complimentary Internet service. A large bouquet of fresh flowers when you embark. A convenient espresso machine with a variety of coffees in your suite. Swarovski Optik binoculars in all Premium Suites Complimentary private car transfers between airport and ship.* A choice of daily newspapers delivered to your suite.** Wellness Bag exercise kit containing easy-to-carry workout gear Read Less
11 Helpful Votes
Sail Date: March 2018
We are a couple late 50s from Toronto, Canada. Looking for a nice escape from the cold for a week and the smaller Caribbean Islands fit the bill perfectly. From the moment we arrived at the port (stayed at local hotel the night ... Read More
We are a couple late 50s from Toronto, Canada. Looking for a nice escape from the cold for a week and the smaller Caribbean Islands fit the bill perfectly. From the moment we arrived at the port (stayed at local hotel the night before) and were greeted by a smiling reception crew (just a few feet from where our taxi dropped us) we knew this was going to be a “wow”. The Seabourn Odyssey kept up this extraordinary level of service to the very last goodbye after clearing customs on disembarkation. Every one of our needs was eagerly anticipated and offered without having to ask! On arrival day we showed up 2 hours early thinking we may have to wait around. No. They welcomed us on board and hosted a wonderful lunch advising us that room may still take a couple of hours. We actually checked our room early and were delighted to find it was ready and suitcases had already arrived. We were set to go. Never a line up. The cabins are large and very well layed out. Ours (balcony 718) was nice with a beautifully appointed and spotlessly clean bathroom including a bathtub. Absolutely nothing to complain about and the room service was wonderful (thank you to Tanja!). On dining. As expected all meals were a 10. Even the buffet had tremendous selection of beautifully prepared food, lots of seating and never rushed. Always exceptional service and you just could not go long before a server was at your elbow for anything. They would even carry your plate from the buffet to your table. The Grill (featuring the menus of Chef Thomas Keller) was superb. We had an amazing meal with no complaints. One suggestion would be to offer 2 different size portions. It is a shame to have to leave 1/2 a beautiful steak uneaten! Reservations here, however, were another matter. They were always required and difficult to get. We only had one seating using a table of 4 (2 seats sat empty) that could easily have been shared. Many guests complained about this and I wonder whether this was done intentionally to keep up a synthetic demand. Everyone we talked to always mentioned many empty tables yet no waiting list ever offered! Hint to Seabourn...offer a wait list. Even for appearance sake, every table should always be occupied. On entertainment. Again, spotless! Shows exuded talent, were on time, varied, and enjoyable. Really liked Mark Donahue who was a multi-instrumentalist and singer. Did an amazing compilation of Western songs on his violin to a standing ovation. Some downsides. The onboard internet is hopeless. Caution if you are paying by the hour because what would take 5 mins on land took 45 mins onboard. Yes, I know issues with ship internet but I'm also pretty certain this could be improved. One major disappointment and where I think Seabourn blew it. We had several of our excursions cancelled when the ship had to be rerouted due to higher than usual swells which affected safe access to the tenders. This I understand. What was infuriating was to prepare for the excursion, pack night before, retire early, get up early, rush only to get a morning call saying cancelled with NO back up excursions!! What would it have taken to add another bus to another island tour? Nope. We were left 4 days basically walking through the Port area with very little to do. To me, this was so easy to avoid and inexcusable. The one excursion we managed was a "Jeep" tour of Tobago. This was a joke and should be taken off the excursion list. Four vehicles and in ours five of us huddled in the back of a crappy truck with side facing seats, flying down a highway, no seat belts, nothing even to stop us from falling out had we lost our grip, drove through one swampy creek, driver pointed out one lifeless cayman, and 4 hours later we were thankfully back on board. As decent excursions seems like an easy fix, I'm hoping never to have to encounter such experiences again. All considered, we are now Seabourn fans and, depending on itinerary, will now be our go to cruise line. Thanks to a great staff and management. RG Toronto Read Less
3 Helpful Votes
Sail Date: February 2018
We chose this cruise as we have been meaning to try Seaborn for some time and the itinerary offered some different islands, (even more after the changes because of the hurricanes.) We may well go with Seabourn again, for the right ... Read More
We chose this cruise as we have been meaning to try Seaborn for some time and the itinerary offered some different islands, (even more after the changes because of the hurricanes.) We may well go with Seabourn again, for the right itinerary, but we are by no means 100% converted! We had already notched up over 20 cruises on nine different lines, mostly in the Caribbean and the Med. I can honestly say that we have never had a bad cruise: there have been one or two indifferent experiences, but the majority have been good, and a few, truly great. For us the difference between a good cruise and a great one is the buzz or energy aboard when everything “gels”. Unfortunately, this was lacking on the Odyssey. To give Seabourn credit, there are some things they do exceptionally well and we appreciated these - but as we read in other reviews, there are gaps. The pre- and post- cruise arrangements were almost faultless, but the welcome aboard was non-existent. The cabin/stateroom/suite was about 50 % larger than we are used to, but the engine noise. vibration and “rocking and rolling” was much more marked than on the larger ships. The service was mostly excellent, but there were exceptions – for example, no crew members on the pier to assist guests with mobility problems board or leave the ship. The food was good but not outstanding and the choice of dining venues quite limited for most of the week. No meal or dish stands out as having been exceptional. We liked the sense of space around the pool, but the ship was very quiet while in port with virtually no music or activities. We were certainly not looking for party central, but the whole atmosphere aboard seemed muted, the incidental music very samey and middle of the road, and a feeling that Seabourn took pains to keep everything, from the décor to the general ambience, very low key. Bland is the best word to sum it up. (Reminiscent of my father’s golf club in the 1970s.) We have asked ourselves, If Seabourn and Celebrity were to offer a similar itinerary at a similar total cost, which would we choose? Sorry, Seabourn, it wouldn’t be you! Read Less
6 Helpful Votes
Sail Date: February 2018
Yacht Harbour Cruise Feb 17 2018 Embarkation at Barbados went very smoothly. We arrived at 2pm and were on board, in our suite by 2:45pm, being welcomed by our stewardess with canapés and a bottle of chilled champagne (not sparkling ... Read More
Yacht Harbour Cruise Feb 17 2018 Embarkation at Barbados went very smoothly. We arrived at 2pm and were on board, in our suite by 2:45pm, being welcomed by our stewardess with canapés and a bottle of chilled champagne (not sparkling wine,but champagne!) Our bags were delivered by 3:15pm. The suite was lovely. Just like the YouTube videos we had seen. Spacious suite with very comfortable bed. Two club chairs, dining table, couch with foot stool/coffee table. Bring UK adaptors. There are a couple of North American plugs and a couple of UK plugs. We had to run an extension cord across the room for my husband’s CPap. The staff taped down the cord to avoid a tripping hazard . They had no adapters for us to borrow . We travel with an extension cord. The bathroom was lovely too. Double sinks. A separate shower and a soaking tub (no shower in the tub). Plenty of storage space. There is a lovely vanity area with a drawer for cosmetics. There is a walk-in closet which is roomy enough to use as a dressing room. We could have stored clothing etc for a month long cruise and still have drawers, shelves available. By the way, this is suite 648. Just a regular balcony room. The balcony has 2 chairs with footstools and a table. It is cleaned every day - swabbed down, including the glass railing. In general, the food and beverage service was wonderful. The food was excellent in most venues. The Patio was lacking somewhat, but you have other options! The Restaurant was excellent, food and beverage. The Thomas Keller was good, but not hugely superior to the Restaurant. The house wines are great. Many different wines available as part of the basic fare. We opted for wine in our suite and bottles arrived regularly! Lots of water too. One treat that we enjoyed was the caviar and champagne. Order whenever you want. Nice! The fitness facility was very nice as well. The pools were clean. Two pools. Main pool was about 5 feet deep and there is a stairway with a wide stair at about 4’ deep suitable for aqua aerobics. Lots of lounge chairs but hard to get one in the shade at times. The pool on deck 5 is very small, and only 3’6” deep. There are 2 whirlpools here and it is a much quieter choice than the main pool. The only drawback with this is getting a drink. Sometimes no service there, but always water and self serve soft drinks in the cooler . We took this cruise for the ship more than the ports. Frankly, they all blend together in my memory! Some were very sleepy. The weather was so windy that we missed having the marina day with caviar in the surf. This was done in the pool instead. We also had to change our Tobago port due to wind. Didn’t bother us. Bottom line, I highly recommend Seabourn Odyssey. The crew was excellent. The ship well maintained and clean. All as advertised! Read Less
5 Helpful Votes
Sail Date: January 2018
We chose this cruise as we had so enjoyed a fantastic trip with Seabourn Quest in 2016. We wanted to skip a month of Winter and be spoilt whilst doing it. To rate it 3 stars seems mean, but the trouble is parts of the cruise were 2 ... Read More
We chose this cruise as we had so enjoyed a fantastic trip with Seabourn Quest in 2016. We wanted to skip a month of Winter and be spoilt whilst doing it. To rate it 3 stars seems mean, but the trouble is parts of the cruise were 2 star and parts were 4, never did it achieve the 6 stars it clams to be! Embarkation was a little shambolic, but it was Barbados, so we were not surprised. Welcome aboard was casual and we were ok with that. Our cabin was identical to the one we had on The Quest, so fine for us. What let this cruise down so badly was the service and it feels very sad to say that because at times it was exceptionally good, indeed I think by the last week our complaints had been listened too and service was noticeably better. Areas of utter chaos were breakfast in the Colonade, where it was not unusual to wait 20 minutes for tea, where we were several times totally ignored and not asked what we would like to order and where orders were taken that simply never came! Senior staff were clearly battling trying to get new staff doing what they should be doing whilst serving guests themselves. There were several excellent senior staff there but they were spread far too thinly. The deck/pool area was another place where waiting for a drink was a hit and miss affair. Occasionally we were served within 5 minutes but mostly we waited up to 20 minutes and sometimes gave up and went and ordered for ourselves. This would not be such a big deal had we not paid a great deal of money for this cruise and been sold it on it's basis of being 6 star! The Club on deck 5 had a wonderful trio playing each evening but the service in the bar was really poor. Again after complaining, it improved, but only on and off, there are huge problems with lack of communication between staff and way too much chatting with guests at the bar whilst ignoring other guests at tables. 28 days is a long time on a ship and not something we would repeat but it really does give you an opportunity to get to know how everything works, or doesn't and we really did see the holes in the operation. Staff bickering in The Restaurant service area was observed more than once and bar staff arguing over which bar the sole bottle of Armangac on board belonged to! Our cabin steward was excellent on the first half of the cruise and mostly our room was cleaned and sorted by 10am, then she had to train a new girl and suddenly we were lucky if our room had been serviced by 3pm, which we thought was very poor. Trips ashore were generally quite good although in Curacao we were moored so far from the port that we had get awful taxis into town, despite being promised just a 5 minute walk to the centre of the town! The hype about being a small ship and getting into ports that others couldn't, certainly didn't work on this cruise. I had not intended writing so much on Cruise Critic but I am cross not to have received any customer survey from Seabourn. We had one delivered to our cabin during the first part of the cruise which was tidied into the bin by our steward before we had the chance to fill it in. No further survey appeared. On our last evening one of the Senior Restaurant staff asked us to make sure we filled in our online survey that would come through as soon as we got home, he emphasised to us that he knew how much had gone wrong on the cruise and that management at top level really needed to be told. No survey has come through and we have now been home 10 days. Hence this review. We are very disappointed, there was lots we did enjoy, we experienced a few moments of exceptional service but generally speaking the smile has gone from a lot of the staff, there is a feeling of a general drop in standards and although they can still really pull it off when they want to, like Champagne and Opera night or the only Beach Barbeque in 28 days, when you think what you pay compared to many other cruise lines, I can no longer say it is worth every penny. Read Less
6 Helpful Votes
Sail Date: January 2018
We sailed to the Caribbean for the weather. On the whole it was lovely weather. We chose Seabourn Odyssey for dates and itinerary. Embarkation in Barbados was not well organized; there was not a SB Rep indicating that the line to ... Read More
We sailed to the Caribbean for the weather. On the whole it was lovely weather. We chose Seabourn Odyssey for dates and itinerary. Embarkation in Barbados was not well organized; there was not a SB Rep indicating that the line to board the port shuttles to the ship should be kept inside...it was raining and people were queuing outside, as per port reps. More than 50 people waited for the first shuttle to arrive. Once in the ship, registration was smooth and officers and crew were helpful. We received only a token juice upon arrival, no champagne, nor even prosecco. We would like to point out that the CD Chris was charming and it was a pleasure to hear him sing. Our cabin, 825 in the pool deck, was adequate. What was shocking was a miniature TV set, which could not be properly seen from either the couch nor the bed, that also failed to work several times. The movie selection was good, but not adapted to the screen. Even though we do not cruise to watch TV, at times we watch movies between activities. The bathroom was adequate, great to have two sinks, but the shower stall was small to move around in. Our stewardess was very sweet, but we missed having a butler. We very much like the concept of the MDR (the Restaurant). We found the food good and very good and we were pleased. The wines were acceptable, as we could ask for substitutions when we deemed necessary. What we found surprising was the inconsistency of the service crew. Some were excellent and others perfectly poor! We could tell there were more than a few who were not properly trained. We liked the Colonnade for lunch and enjoyed most of the food. The servers were good on the whole (after all it's a buffet...smiley face here), but the wine servers were not up to task. Many times we had to flag wine servers several times during a meal!! We ate at the TK twice. We had excellent and not very good offerings both times. All servers, however, were impeccable. We did not eat at the Patio. Lunch starts at 1:00pm, and since we have early breakfast, we just could not wait. Dinner starts at 7:30. What we did not enjoy was having no available food venue between lunch and dinner, except for pastries and limited sandwitch offerings in Seabourn Square. Of course, there's always room service, but we would have preferred to have snacks by the pool. Seabourn Square, by the way, is a gem of a site! The library is diverse and pretty well stocked. The coffee is excellent and the servers are delightful. The ambiance is congenial in a quiet way, as it should be. For us, port highlights were San Juan and Santo Domingo, but we also enjoyed going for the first time to Martinique and Guadeloupe. We like to chat with locals and walk around the towns. We felt safe all the time, and spent good money to contribute to the islands' economies. We found we enjoyed the entertainment, especially a magician and comedians. The dancers were very good and the singers as well. Debarkation in Miami suffered by not calling "by colors" and many people queued at the same time. All in all, it was an enjoyable cruise. Read Less
7 Helpful Votes
Sail Date: January 2018
We have had a Seabourn Cruise on our radar for many years. Having sailed on all the major cruise lines, we were anxious to compare our Windstar, Azamara, Regent Cruise experiences to Seabourn. Everything we heard about Seabourn led us ... Read More
We have had a Seabourn Cruise on our radar for many years. Having sailed on all the major cruise lines, we were anxious to compare our Windstar, Azamara, Regent Cruise experiences to Seabourn. Everything we heard about Seabourn led us to believe that we would receive fine service. We anticipated excellent food and service. Unfortunately, many of our expectations were not met. What did meet or exceed our expectations? Embarkation - The Barbados Port left something to be desired as we waited in the drizzle for the bus to take us to The Odyssey. After a 10 minute wait, the bus finally arrived to take us to the ship. There was a mad dash to board the vehicle. Magically, when we arrived, Seabourn staff rushed out to meet the passengers holding large umbrellas. It was obvious that the Port of Barbados was responsible for the transfer to the ship...not Seabourn. Once we boarded, the embarkation process was perfect. Stateroom Stewardess - At 2:00pm, we left the pool deck to go to our stateroom. Stephanie was there, greeting us with a huge smile. She was a delight from the first day to the last. She was constantly in motion. I truly felt that she needed a pair of roller skates. I have never seen hotel staff work so hard. Methinks Seabourn needs to hire additional room stewards. Cruise Director & Entertainment - Chris was the consummate host. He was always ready to greet us. When I asked Chris who I should complain to about an issue, he immediately contacted the person responsible (without telling me). We typically do not go to more than two or three shows during a cruise. We felt that the entertainment was first rate. Fellow Passengers - We met some fantastic people on the cruise. I would guess the average age was 65. We enjoy small ships and the Odyssey presented us with lots of opportunities to engage with other passengers. Ports Visited - We were pleased to revisit Martinique, Guadeloupe and Santa Domingo. On our previous cruises, we explored on our own and were not impressed with the ports. This cruise, we booked excursions and found the ports to be much more enjoyable. We toured the San Juan El Morro Fort which was worthwhile. Beach Day at St. Kitts - This day was certainly a highlight of the cruise. The Odyssey staff went way beyond to give us a fantastic BBQ and day at the beach. Perfect logistics, plenty of beach chairs, an amazing facility, lots of food and fun beach toys. So wish this could have been better... I can honestly say that after reading several negative Odyssey posts on CC, I assumed that those posters were just being picky. Actually, those people were just being truthful. As a 10-time Seabourn cruiser said to me "something just seems a bit off on this sailing". For this first time Seabourn cruiser, that something was service. Service Issues – Emilian Cygan is a new Seabourn Captain. The only passenger interaction that I saw him engage in was at The Restaurant one evening when he hosted a table. The Captain wasn’t the only newcomer to The Odyssey. Chris Harley, our cruise director was also recently promoted from the entertainment staff as was the assistant cruise director. Chris was very professional, the other two were awkward in their positions. It was obvious that a great number of staff members were new to Odyssey or Seabourn. The service in the Colonnade in the morning and during lunch was particularly bad. You could certainly tell the experienced servers from the new staff. The new staff got orders mixed, did not come back with beverages and were way too busy to smile. We finally gave up after four days and had all of our breakfasts in The Restaurant or via room service. A huge issue for my husband is Gluten Free options due to his Celiac Disease. This is where the service truly had an impact on our vacation. We have sailed on 10 different ships since his diagnosis. His Odyssey experience was one of the most frustrating. The very first day in The Colonnade he asked if there were GF rolls and was told that there were no rolls, but they did have toast. He also asked the dessert servers if they had anything he could eat besides ice cream. He was told no. Two nights later at dinner when he remarked that he would love a cookie, the waiter brought him a delicious GF one. Without asking, the waiter offered to have cookies delivered to our room the next morning. There were no cookies delivered that day, so my husband went to the square for coffee. They did not have GF pastry or cookies at the Square, but, promised to have them for him the next day. That night at dinner, the assistant restaurant manager inquired about our dinner as we were not able to eat the tough, dry chicken. We also told him of our issues with obtaining GF food. He promised to have the cookies delivered the next day. Well….no cookies the next day in our room or at the Square. By this time, I had totally given up on receiving pampered service…I just wanted service. We met with the assistant restaurant manager, David, again and he was truly upset. He informed us the next day that there had been some communication errors between the kitchen, room service and the restaurant. He also advised us that a meeting was held to ensure that the communication issues were corrected. They were. Every day, my husband would receive a plate of cookies. My husband also asked at his first Colonnade breakfast if there were GF muffins or pastry. He was told no. This was false. David informed us that they certainly had both available. On Day 7, he was finally served the pastry which turned out to be the best he has had since his Celiac diagnosis. I truly believe the lack of experience staff contributed to the poor service. Pool Towel Issues – Three days in a row, towels were not available by the pool or on deck 9 after 400pm. Pool attendants did not seem to care as they shrugged their shoulders and explained that “we called 30 minutes ago”. Food Quality - We sailed on Princess last year and experienced their new enhanced suite class dining. The food quality, selection and taste were superior on Princess compared to Seabourn. I expected to be blown away by the food on Seabourn...I was not. In the Colonnade on several nights the menu consisted of one salad, fried chicken or ribs and desert. This Thomas Keller menu was served family style. The Restaurant was fantastic for breakfast. However, service and food quality went downhill for dinner. One entree, (a Thomas Keller chicken dish), was so dry that it was inedible. I was offered a different entree and declined because the desert sounded amazing. Unfortunately, it was not. The steaks were ordered medium and served well done. The salad and soup options were meager. My husband’s GF pizza in the Patio came out totally uncooked…even the cheese was not melted. After sending it back twice, the chef came out to inform us that it was a pre-cooked frozen pizza crust and he cooked it for 10 minutes at 250 degrees on the plate it was served on. Anyone who has ever cooked a frozen pizza knows that this time and temp won’t cook the pizza. After we gave the chef instructions, my husband received a properly cooked pizza the next day. Would we sail on Seabourn again? I’m really not sure. I know from past experience that when a cruise line brings new ships into service, it can be a drain on older ships as their top staff may jump to the new ship. Several first time Seabourn cruisers that we met onboard indicated that they would return to Silversea or Oceania. While we had many enjoyable moments on the Odyssey, it could have been so much better. Read Less
2 Helpful Votes
Sail Date: December 2017
We booked this cruise as it was convenient to just fly to Barbados and then return to Miami (near where we live). The Caribbean has been devastated by Hurricane Maria and many ports were changed. We were on 2 back to back cruises so we ... Read More
We booked this cruise as it was convenient to just fly to Barbados and then return to Miami (near where we live). The Caribbean has been devastated by Hurricane Maria and many ports were changed. We were on 2 back to back cruises so we would up visiting some ports twice. We only went on one excursion which turned out to be terrible (glass bottom boat). Saw little amount of fish, boat was a rickety wooden contraption and not at all comfortable. Otherwise we took a taxi tour and just walked around some ports which docked or tendered close to town or just stayed on the ship. We really like sea days and there were only 3 out of 22. We play bridge and that was offered the 3 days but the bridge director was not personable. Our cabin stewardess Rebecca was wonderful. Couldn't do enough for us. Overall the food was good and they accommodated my gluten free requests. The Keller Grill was fantastic. We were lucky enough to get 4 reservations. The chicken, dover sole and bone-in rib eye were so delicious. Service impeccable. The Captain was newly promoted and very droll--no personality. We had 2 cruise directors one of whom was just promoted. They were good but it seemed like the staff were undergoing a lot of changes. All in all we had a relaxing cruise and signed up for the new Ovation for next year. Read Less
3 Helpful Votes
Sail Date: December 2017
A beautiful ship with excellent crew/staff,smaller than your average floating office block we have been on ships larger,about fifteen hundred people and have no wish to go on any ship that takes three days to load and unload ... Read More
A beautiful ship with excellent crew/staff,smaller than your average floating office block we have been on ships larger,about fifteen hundred people and have no wish to go on any ship that takes three days to load and unload passengers,impossible to find your suite,cabin without a map and compass ,surrounded by thousands of people,takes ages to tender to port,queue for two hrs for food,full of screaming spoilt children,it was an absolute pleasure and we will do it again soon,nothing was left to chance,off ship barbecue/beach days were well organised embarkation and luggage service first class,probly not possible but I would like to have been able to see NBC sports channels on suite TV and a pool table,only this might be tricky unless they invented metallic balls that didnt roll about with the sea ( lol) did hope to see Ross Roberts as we have sailed with him 3 times and he is the complete entertainer,still there is always next time Thank You Alastair and Carolyn Read Less
19 Helpful Votes
Sail Date: April 2017
Check-in in Barbados was an indication of what was to come. there was just on member of staff on the quay side. No champagne or cold towels and certainly not the line of staff used in the advertising and this was 15 minutes after check in ... Read More
Check-in in Barbados was an indication of what was to come. there was just on member of staff on the quay side. No champagne or cold towels and certainly not the line of staff used in the advertising and this was 15 minutes after check in opened. I carried my hand luggage round to the ship and up the gangplank. I was not offered a glass of champagne until after I'd had my photo taken and handed over credit card details. Booked a gty balcony cabin and was allocated 650. This is mid ships and fine, although it had an adjoining door I never heard the people next door and they said they'd never heard me. I was offered lunch after boarding although only at the Patio grill which didn't have any menu and when I asked the chef went to list all that was available and the weeks specials. I settled on a burger and discovered I had to do it all myself, so then had to ask for the bun to be toasted and a special order of fries. A waiter then appeared and took over so that I could get a table in the shade. he also got me a drink so avoiding another queue. After the emergency drill I went to the Sky bar for the sail away party.....the poor individual there was only assisted by an equally overworked girl who could.t keep up with the demand for ice and more glasses. They were totally overwhelmed. It was as if this event had come as a surprise. The helpfully located clock told me I waited 10 minutes to be served. The cabin set up didn't have the alcohol requested as part of the on line check in and that took over 24 hrs to arrive. I went to the Solo travellers get together which wasn't hosted an neither was the LGBT one, no canapés, just a sign at the door to the bar. I had a reservation for R2 on the 4th night and had a thoroughly enjoyable meal and managed to get another booking which was equally enjoyable along with the wine pairing for which you do pay extra. I learnt that sadly R2 was to be removed in place of Thomas Keller. Some of his dishes were available on the main restaurant menu but for me they weren't a patch on R2. This will be a sad loss. Dinner in the main restaurant was a bit hit and miss. I have unsalted butter and on the first couple of nights I waited twenty minutes and then it didn't arrive at all and neither did any bread. Only when I let the soup go cold did someone enquire what was wrong. Needless to say I arranged to see the Hotel Manager and things did improve. I never went to any of the entertainment/ shows so cannot comment on them. Ship décor is good and well maintained. Due to weather conditions we didn't call at Marseille but Toulon instead. If you've never been here it's worth a stroll ashore. Disembarkation was quite a long drawn out affair. Sadly not the line of officers on the quayside to wish you well and safe onward travel although the captain and hotel manager were there, the latter by now knowing my name. Did I expect too much? Only if doing what you advertise is too much. I'd rather they under promise and over deliver. Read Less
30 Helpful Votes
Sail Date: March 2017
We have cruised over 24 times. The last 6 cruises with Regent. We needed a change as we felt Regent standards were dropping dramatically from when we first started using them. We noted that Seabourn had a consistently higher rating than ... Read More
We have cruised over 24 times. The last 6 cruises with Regent. We needed a change as we felt Regent standards were dropping dramatically from when we first started using them. We noted that Seabourn had a consistently higher rating than Regent, so decided to give them a try as the pricing was similar, although Seabourn do not offer complimentary excursions or wifi. The difference was noticeable straight away, and it just got better and better. The staff cannot do enough for you. Not a miserable face amongst the crew. At dinner they somehow remember your name. Food and service are definitely first class. There are too many positive differences between the two lines to mention here. I would unquestionably award five stars if it were not for the location of our suite. Suite 657 ( a V5 suite!) is located just in front of the tenders /lifeboats. On our cruise there were 9 tender ports out of 13. The noise usually started around 6.15/6.30 am and lasted for at least 45 minutes. The noises came from the hydraulic arms putting the tenders over the side , the winches used to lower them, the staff shouting at one another whilst they prepared them for the water. One morning it began at 4.30 am!! Had a meeting with the Hotel Manager, who was very understanding, but nothing changed. We did get a complementary massage, but quite frankly, I would rather have had the sleep we missed, during our vacation. Read Less
14 Helpful Votes
Sail Date: March 2017
This was our first ever cruise and I chose a relatively small ship to avoid "people processing." I chose Seabourn based on their reviews. Because of the small number of passengers--I don't know if we had the maximum of ... Read More
This was our first ever cruise and I chose a relatively small ship to avoid "people processing." I chose Seabourn based on their reviews. Because of the small number of passengers--I don't know if we had the maximum of 450--and high number of staff the ship had more of a private yacht feel. Our favorite dining venue was the Colonnade open air but shaded restaurant at the stern. Because this was the Caribbean in March and the ship's speed was never more 12 knots, the "wind" and air temperature were right for all 3 meals to be outdoors every day. There were 4 special dinner nights and because we failed to make reservations for three we did not get to eat at the Colonnade on three nights. However, they also bring excellent food to the poolside tables and that was where we ate one of the nights. For the formal night we ate in the main dining room. Also we failed on boarding to make a reservation in Restaurant 2 so we missed out on that. However, this was the extent of not having the ship revolve solely around me and my wife. All the other meals we ate when we felt like it at the Colonnade unless we missed lunch due to an excursion in which case we had excellent and very prompt room service. On the topic of food, it was very high quality and served in not overly large portions. Of course, if desired one could have multiple items, but reasonably sized portions made it easier to enjoy quality and eat healthy. We enjoyed the uncrowded public areas. The pool was tiny, but we swam in the Caribbean on most days. The pool deck, on the other hand, was great for walking and having a drink or slice of pizza or other snack while passing through. Much of the 11th deck (the top deck) was open air and and the open air portions fairly deserted. There were many lounges with great views. Swimming in the sea was great. One day there was a party at a private beach with a magnificent lunch buffet. On a couple of days we took snorkeling excursion. On a couple o other days we took cabs to a beach. We did have some rough seas on the snorkel trips. The library had a nice selection of books. All of the crew seemed to be young men and women who enjoyed being there. Occasionally at night I would have the sensation that my wife had just belly flopped onto the bed, but it was wave action on the ship. I did not find this bothersome. I never had to grab on to anything due to the ship's motion. We enjoyed to talking to our fellow passengers. Many were fellow Americans, but we socialized with British and Australian passengers as well, as well as a couple of Swedes. Many of our fellow passengers were on board for 14 rather than 7 days and we were sorry to leave after 7. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise