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4 Helpful Votes
Sail Date: July 2019
Scenic is a scam. My family fully regrets booking scenic Gems of Danube for my grandma’s 80th birthday. The experience was anything but “5-star”. For starters, we were not informed of the lock issue on the Danube until members of ... Read More
Scenic is a scam. My family fully regrets booking scenic Gems of Danube for my grandma’s 80th birthday. The experience was anything but “5-star”. For starters, we were not informed of the lock issue on the Danube until members of our party were already flying from USA to Hungary. Therefore, cancelling the cruise was not an option. Due to the lock issue, we were unable to board the boat and instead were bused around from hotel to hotel and stayed extra nights in Budapest. The service at the hotels did not meet our expectations (mediocre food, no spirits) and we were left spending our own money on drinks and essentials like water. So much for a “leave your wallet at home” “5-star” experience. We escalated our concerns to scenic representatives, even senior leadership at corporate, and no one addressed our concerns. Instead they kept saying “we understand” and “we are working on it” but it was all talk and no action. Overall, I would recommend that you do not trust scenic with your vacation, our experience was very disappointing and no where near “luxury”. Read Less
3 Helpful Votes
Sail Date: July 2019
Let me start by saying that I rarely write reviews but after the poor customer service we have had to this point I could not stay silent any longer. It all started when we received notice from Scenic 24 hours before (even though they knew ... Read More
Let me start by saying that I rarely write reviews but after the poor customer service we have had to this point I could not stay silent any longer. It all started when we received notice from Scenic 24 hours before (even though they knew 3 days before they sent notice) we were suppose to be getting on the boat that the lock that was damaged and the boat could not get to our planned departure point. You have to question if this was done on purpose giving us no opportunity to cancel. Up to this point our river cruise has been a bus tour hopping from one hotel to another. The all inclusive cruise has turned into an a la carte experience with many simple amenities having to be purchased separately by us. Hence the title of my post since one of their main slogans is “leave your wallet at home”. I do have to say the Scenic cruise director has listened to our concerns but has had absolutely no backing from upper management. Our group has escalated our concerns to Scenic management in Europe, North America and Australia and recurved only empty promises that they would address our concerns. I work within the service industry myself and find the (non)response from management totally unacceptable. We planned this trip for over 24 months to celebrate my mother’s 80th birthday with 29 family members. We had thought we had picked the premier European river cruise company but that is not the case. Read Less
4 Helpful Votes
Sail Date: September 2018
We booked a river cruise but it felt like a bus tour with occasional stops on the river. We were on 3 different boats during a 15 day cruise. Not 5 Star Service on any of the three. We started on the Ruby, were then transferred to the ... Read More
We booked a river cruise but it felt like a bus tour with occasional stops on the river. We were on 3 different boats during a 15 day cruise. Not 5 Star Service on any of the three. We started on the Ruby, were then transferred to the Jade and then finished on the Pearl. Spent way too much time packing/unpacking and a ridiculous amount of time on buses vs the river. Definitely would not cruise with Scenic again. Dining was not what I would call 5 Star and the entertainment on board was meant to have you fall asleep. We got behind schedule from the beginning and it took us a week to get caught up, but in the meantime because we were behind schedule we spent a lot to time on buses getting us to our excursion locations. I felt sorry for the older cruisers as they were pretty well confined to the ship due to the fact that we never stopped where we were suppose to and as a result they had no way of getting off the ship, we weren't docked where they had accessibility to shore. Read Less
9 Helpful Votes
Sail Date: September 2018
Chose Scenic based on online reviews etc. Considered it to be one of the top river cruise companies. We were very disappointed at service levels and food. Breakfast and lunch were major disappointments with minimal options and ... Read More
Chose Scenic based on online reviews etc. Considered it to be one of the top river cruise companies. We were very disappointed at service levels and food. Breakfast and lunch were major disappointments with minimal options and “cafeteria-feel” in the restaurant area. Our first lunch on the ship offered salads and the only hot food option : “liver balls”! For the money paid to take the trip, definitely disappointing. The water levels on the Danube were low and so bus travel dominated the first few days of our trip. Overall, Scenic tours include excursions with bus rides that are too long, example : trip to Salzburg. Also quality of docking areas are very poor : ours were generally in industrial areas or areas not near downtown or old core areas of the cities we were visiting. Tour guides were ok but duration of tours were either too short or too long. We felt that some tours included visiting a few spots that were just tossed in to make up some time. Also, most guides didn’t use their microphones properly so we were unable to hear them very well. Visit to Budapest was disappointing. Sailed into the city in the morning and really only had an afternoon to visit “Budapest in depth”, as Scenic called it. They brought us to a piano recital (which was good), but upon leaving our bus broke down and we were forced to wait in a hot bus for over 1/2 hour. Needless to say, the remaining tour consisted of a quick visit to one other site and then back to the ship. Communication among company, employees and customers was very poor. Even though the company knew water levels were low, they provided few details as to how this would impact our trip. They basically only told us that our ship was changing from the Amber to the Pearl (an older ship). This included a room downgrade in our case and it was only when I pointed this out to the tour director did they consider offering some form of compensation. We didn’t understand why they would set up an early breakfast in one location of the ship, then change it to the formal dining area and then back to the early breakfast location for late risers. Doesn’t make sense and annoys travelers. Overall, tour was not worth the money and we were totally disappointed with the company, service and tour quality. Read Less
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