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2 Helpful Votes
Sail Date: April 2019
This is our third Scenic Cruise both previous ones were in Asia and were outstanding in ALL RESPECTS. We were a little taken aback atvthe sizebof alm the ships on the Danube as ours and all others seemed to have over 150 passengers ... Read More
This is our third Scenic Cruise both previous ones were in Asia and were outstanding in ALL RESPECTS. We were a little taken aback atvthe sizebof alm the ships on the Danube as ours and all others seemed to have over 150 passengers which to me was like a cruise line with 4000 plus passengers! Having said that the organisation of the cruise was outstanding and our every wish was accommodated! It was hard to understand why do few cruises go through to the Black Sea as the further north we went the demands of more and more tours became apparent and quality deteriorated! And we travelled in April! The staff in our ship were equivalent to the outstanding crew we had experienced in Myanmar and The Mekong! Our butler service by ATI and Stat made the journey so much more enjoyable and they are to be commended similarly the joviality of the senior butler Chris was appreciated by all! The Cruise Director was happy to meet our needs as because of a disability I cannot walk far and we had all our requests accommodated! The cruise on the Danube was relaxing and enjoyable the countries visited were historically interesting and we enjoyed the experience! I would not want to further up and suffer the issues of overwhelming Numbers! Each passenger has their own expectations we had ours met by the splendour of the Riger and countries the absolute attention to detail by our Bali butler ATI and the help of our support butler from Serbia Stat who was a source of great local information to us! Thank you staff we enjoyed The first night at The Marriot in Bucharest is best forgotten and the company should look for a better venue! Read Less
5 Helpful Votes
Sail Date: September 2018
We boarded the Scenic Jewel in Amsterdam for this 14 day itinerary. In each port, Scenic gives guests a choice from at least 2 excursions. First port was Antwerp, and we chose the excursion to Bruges. This town was quaint and interesting. ... Read More
We boarded the Scenic Jewel in Amsterdam for this 14 day itinerary. In each port, Scenic gives guests a choice from at least 2 excursions. First port was Antwerp, and we chose the excursion to Bruges. This town was quaint and interesting. Next stop was Veere, and we were quite impressed with the excursion to the Delta Works. We were treated to a "Dixie-land Band" after our Delta Works tour. In Arnhem, we found the Open Air Museum informative. In Maastricht we did a walking tour, then cruised the Maas River in the afternoon. When docked in Emmerich, the excursion to the Roman ruins of Xanten was awe-inspiring. Our next port was Koblenz, where we did a city tour. Then we headed down the Moselle River and delighted in the steep hills covered with vineyards and small towns along the way. First port on that river was Cochem, where we visited the fully-furnished Reichsburg Castle. We next briefly stopped at Traben-Trarbach to let the Electric-Bikers off the ship, as they were biking 15 miles to meet the ship in Bernkastel. While docked in Bernkastel, we took the excursion to Trier for an impressive city tour. We then headed back to the Rhine as quickly as possible as water levels were dropping. The ship diverted to Andernach until water levels rose enough we could enter the Rhine Gorge. The Rhine Gorge was dotted with hillside castles, impressive cathedrals, and riverfront towns. Gorgeous! Due to the delay from the low water, we had to skip our scheduled stop in Rudesheim. In Mannheim, we toured Heidelberg castle and the old town. The ship then docked in Rastatt, where guests toured Rastatt Palace and were entertained by a classical music concert. We docked next in Kehl, and took a city tour of Strasbourg and spent time in Le Petite France area. Next was Breisach, where we took coaches to the Black Forest. Unfortunately, it was windy that day, so we were unable to take the cable car gondolas to the top of the mountains. During our hike in the hills, we toured a farmhouse museum and sampled Black Forest cake. We disembarked in Basel. In addition to daytime excursions, we had 5 evenings where local musical entertainers came onboard. Overall, the excursion guides were top-notch, and Scenic arranged so only about 25 people were with each guide. We wore "Tailormade" devices, which were headsets to hear the guides. But these devices also serve as GPS locators, if you want to self-tour with the city maps they provided for each location. The food on the Jewel was excellent, with a wide variety of choices at each meal. All types of alcohol are included in Scenic's price, and with the well-stocked bar, drinks flowed generously. Regional red and while wines were offered at each meal. Service was prompt. The staff was always pleasant and welcoming. The electric-assist bikes make treks along the shore enjoyable. Also, while cruising, the "Tailormade" device clicks on to describe points of interest along the shore. Scenic also provided complimentary maps and a tour book of the Rhine and Moselle Rivers. The map showed landmarks and bridges, so it was easy to follow the ship's progress. The tour book detailed pertinent information about towns along the river. We had a butler to attend to our every need. Room service was complimentary. We were on the Sapphire deck, so included was one small bag of laundry per cabin. Those on the Diamond deck also had complimentary pressing services. We felt Scenic filled this 14 day trip with a satisfying blend of sightseeing and entertainment. There were 169 passengers onboard (majority being Australian & Canadian), and demographic was 60+. We met many lovely, outgoing, well-traveled people. Overall, Scenic really looked after their guests. I would not hesitate to cruise with this company again. Read Less
1 Helpful Vote
Sail Date: October 2017
We cruised along the Danube towards the Black Sea having previously sailed in the opposite direction from Vienna to Nuremberg. We were fortunate to encounter wall to wall sunshine in early to mid-October. Scenic Jewel is well up to the job ... Read More
We cruised along the Danube towards the Black Sea having previously sailed in the opposite direction from Vienna to Nuremberg. We were fortunate to encounter wall to wall sunshine in early to mid-October. Scenic Jewel is well up to the job of cruising with visibility from all aspects and dining second to none. The crew were superb and our tour manager, Nikola, was an accomplished host from start to finish. Our cabin was comfortable bearing in mind travelling along the river. And the panoramic views from our balcony were beautiful; we could also lower the window whenever the occasion arose. A butler service was available if you required.. All drinks and excursions were inclusive and this made socialising in the evening after a hard day's sightseeing a great pleasure. A little note about the excursions. These were enjoyable and informative although perhaps a bit of a shock when discovering the Balkan countries. Twice, however, in Serbia and Bulgaria were were served food that was cold. Perhaps I'm being unkind to the east Europeans but we in the west found it a bit disconcerting. However, we received nothing but kindness and consideration from the locals. I can thoroughly recommend this tour.. Read Less
1 Helpful Vote
Sail Date: October 2017
I chose this cruise because the price I paid was all I paid (no staff tipping, alcohol was "free", trips were all included) and because I liked the itinerary. Every single aspect worked perfectly from the pick up from our house ... Read More
I chose this cruise because the price I paid was all I paid (no staff tipping, alcohol was "free", trips were all included) and because I liked the itinerary. Every single aspect worked perfectly from the pick up from our house to the airport, the flight left on time (RyanAir), the pick up from Budapest to the ship, the welcome, the trips, etc etc. I cannot fault a single aspect of this unbelievable experience. The professional but very friendly staff, the delicious but healthy food, the accommodation on the ship. Nothing was too much trouble. We enjoyed the 2 special meals that were included in the price and we made a number of new friends. The weather was delightful for the middle of October. We made use of the walking track daily as we cruised along. The hotel afterwards in Bucharest was probably too posh for us but the room was huge and the staff helpful.x Read Less
Sail Date: October 2017
This cruise was booked via the Telegraph and we had with us Kate Adie and Martin Bell.They helped make what was a very pleasurable,interesting and informative cruise.All the staff were excellent but I must pay tribute in particular to ... Read More
This cruise was booked via the Telegraph and we had with us Kate Adie and Martin Bell.They helped make what was a very pleasurable,interesting and informative cruise.All the staff were excellent but I must pay tribute in particular to Sylvia our cruise director.She remained helpful,pleasant and totally unflapable in all circumstances.The shore excursions were interesting and we would definately go again.Our cabin was very comfortable and the public spaces on the ship were also very good.We had some decent wather and were able to make the most of the sun deck. We enjoyed all the excursions but my most memorable was Belgrade in Serbia,visiting the fort and seeing the amazing views over the River .The other one was a home meal with a local family.One of the family spoke excellent English and we got some real insights into what happened to people during the war.The same could be said of our Serbian guide in Belgrade who came to Serbia as a refugee fom Croatia. Kate got us all very interested in the English women who came to Serbia prior to the first world war to assist the Serbian people in a war.They are forgotten by the British but still remembered and honoured by the Serbian people. Read Less
1 Helpful Vote
Sail Date: September 2017
Chose this trip on the basis of recommendation from a friend and through the travel agent. The company had a good rating and no major complaints from anyone that the travel agent had booked on a cruise with them. Liked the all-inclusive ... Read More
Chose this trip on the basis of recommendation from a friend and through the travel agent. The company had a good rating and no major complaints from anyone that the travel agent had booked on a cruise with them. Liked the all-inclusive package. And the fact that excursionsfterand no extra charges. Dining seemed to be varied and options to dine without a crowd of 160 around is a benefit. Scenic does a strong marketing job in Canada and there were many Canadians on board--in fact the largest group. The Aussies were the next highest representation so that made for a relaxed and fun atmosphere. The cruise director, Alex, had the organization down pat and a terrific personality to be in this position. Bar staff and room staff were exceptional. Rooms were kept neat and tidy and the rooms are spacious (we had opted for the Junior Balcony Suite which is perfect location on Sapphire deck--right at the end opening up to central foyer so getting to dining, lounge or upstairs sun deck was easy). One man was in a wheelchair and he was accommodated on most tours without any fuss. This was not easy for bus driver or tour guide. All drivers and guides were fantastic and knowledgeable. Great ambassadors for their country! Read Less
9 Helpful Votes
Sail Date: July 2017
Our travel agent had been on this cruise and rated it the best. Knowing that the one off payment covered everything once on board ship took out any stress about off shore excursions, tipping and different exchange rates. Only needed small ... Read More
Our travel agent had been on this cruise and rated it the best. Knowing that the one off payment covered everything once on board ship took out any stress about off shore excursions, tipping and different exchange rates. Only needed small amount of change for toilets in town. Free toilets were always available at organised tour events. The offshore excursions arranged by Scenic were varied and provided wonderful musical experiences from the different areas we visited. The Octoberfest and Sound of music lunch and show are exclusive to Scenic tours. Each outing was accompanied by an experienced guide giving extremely detailed information about the place we were visiting and the history going back to Roman times. Alexander our very experienced cruise director was always patient, cheerful, interesting and extremely well organised , Some of the crew expressed their multi talents by providing us with musical entertainment on our last night which was a real treat. Food, what can I say!' The meals were superb, fresh produce beautifully prepared, a culinary delight at each meal. Providing a shuttle bus in some cities was an unexpected bonus. I could not have asked for more. A wonderful, memorable experience Thank you Scenic. Read Less
Sail Date: May 2017
We chose this cruise based on the information provided by Scenic in their info booklet. Our travel specialist assured us that what was written was what we could expect. She was right on. We selected this particular cruise itinerary ... Read More
We chose this cruise based on the information provided by Scenic in their info booklet. Our travel specialist assured us that what was written was what we could expect. She was right on. We selected this particular cruise itinerary because it allowed us to visit 4 European countries in the 7 days we were on board. Switzerland, France, Germany and the Netherlands. The ship was lovely and spotless, the food was excellent, the staff outdid themselves to ensure your comfort and satisfaction and the daily itinerary was extremely well organized. The balcony is an excellent added feature. Because the weather was so pleasant we had coffee delivered to our room each morning @ 7:00 and enjoyed it on the balcony. It was also a great way to finish off a busy day touring. One very important feature with Scenic that we failed to appreciate until the end of the tour is the all inclusiveness of the tour price. When Scenic says you can leave your wallet in your room "they really mean it". What a wonderful feature. It is too bad that other companies don't follow suit. Read Less
1 Helpful Vote
Sail Date: May 2017
To celebrate / commiserate for my wife's 80th birthday and for mine to come shortly ! Our first experience of river cruising , though we had been well looked after by Fred Olsen in the past. Though one might feel that it is an ... Read More
To celebrate / commiserate for my wife's 80th birthday and for mine to come shortly ! Our first experience of river cruising , though we had been well looked after by Fred Olsen in the past. Though one might feel that it is an expensive venture in the first instance, because it is an " all in " package , it proved to be very good value for money. EVERYTHING is included. Crew are ultra friendly and helpful , drinks are always " on tap" , whether it be alcoholic or merely a cup of tea or coffee, advice on venues for the tours is always available and they are generally good value. I personally thought the Drachenburg Castle was largely a waste of time but other tours ( all inclusive ) were good. The visit to the vineyard was particularly good , not for the obvious reasons , but for the interesting explanations from Albert who is a 14th generation wine producer and knows his stuff ! Rudesheim is a gem to walk around but unfortunately " Captain Sunshine" did not work a miracle and it poured down the day we visited. The menu aboard is very varied and can be a simple salad or a full blown meal for lunch with almost endless courses in the evening. Th early part of the week the standard was superb but, for some unknown reason , the standard was not maintained towards the end of the week. A number of us thought that Head office should allow local purchasing by the chef where possible, asparagus was absent from the menu until several clients asked why. The answer from the galley was that Manchester dictated the menus !! Austin & Pat Read Less
Sail Date: May 2017
When searching cruise lines most stated they were all inclusive but when I would talk to some of the cruise lines when researching I would find limitation the choices for excursions, limited on beverages, and free time. SCENIC is ... Read More
When searching cruise lines most stated they were all inclusive but when I would talk to some of the cruise lines when researching I would find limitation the choices for excursions, limited on beverages, and free time. SCENIC is litereally all inclusive. We chose SCENIC based on the luxury ratings and great reviews, but mostly for it's all-inclusiveness. The ammenities included our own GPS units with informational guides as well as walking sticks and umbrellas in each room. You could reserve the electric bikes they have onboard and go out on your own anytime. We were able to convince family members to come along as well. We traveled from Amersterdam to Basel, Switzerland. For the most part we had a fabulous time on the SCENIC Jewel. Most of the staff were attentive and friendly. We thoroughly enjoyed the lounge staff, especially Ana and our butler Bogdan. They took very good care of us. We also enjoyed being able to be on the top deck especially when we traveled through the river gorge with the beautiful scenery and all those castles! The food was usually good. Breakfast & lunch were open seating with eating anytime between certain hours. Dinners were set at a certain time. Some of our party arrived late for dinner the first evening. The wait staff started serving as soon as you are seated, but we asked to wait until our entire group were seated. The waiter was unsure of what to do so he involved the maitre'd. This maitre'd scolded us for being late as the staff are to start serving right away despite whether your entire group has arrived. (It wasn't like there was another seating coming in later). The Jewel maitre'd certainly could have been more cordial in his explanation, but we decided to let it go based on his non-communication skills. The next unfortunate encounter with the Jewel maitre'd came a few nights later. Two of our party were served cold food. The wait staff were great and immediately took the food back and served new plates a few minutes later. These too were only lukewarm. By then we just wanted to eat so we were dealing with it. The wait staff called over the maitre'd again to get involved and he said the food was hot as it had just come off the grill. We were obviously wrong. It was about winning the argument for him. It was not pleasant. We took these incidents to the Concierge manager. He told us he would look into this and get some resolution for us. This never happened. A simple apology from the SCENIC JEWEL maitre'd would have been welcomed. When we disembarked we were asked to use our name fobs to enter a review on a website Scenic provided. Several in our party attempted to write a review but were denied access. I emailed Scenic about this issue and was told there was a glitch in the system and they were working to resolve. I contacted them AGAIN but still no resolvement to this problem.I gave up trying which I am assuming SCENIC was hoping we would do. Due to this memory of the trip we will certainly consider using another cruise line for future river cruises. Read Less
1 Helpful Vote
Sail Date: May 2017
First time going on a river cruise and the Scenic Jewel Rhine Highlights exceeded our expectations. It was an experience of a lifetime and well worth the price. We selected a balcony room and found it was more than adequate for the time we ... Read More
First time going on a river cruise and the Scenic Jewel Rhine Highlights exceeded our expectations. It was an experience of a lifetime and well worth the price. We selected a balcony room and found it was more than adequate for the time we planned to spend in it. We were near the back of the ship but not close enough to engine room to affect us. However one couple on the 2nd level asked to be moved because room located over engine area and very loud there. The average age on this specific cruise was 60+...since our first one cannot say if this is normal but likely so. Based on the excursions offered and on ship activities, it definitely is not geared to young families/children. If you have mobility issues this type of cruise could still work for you. Their excursions are rated by mobility and recommend you do additional research if mobility is severe. Read Less
4 Helpful Votes
Sail Date: April 2017
We were delighted with our cruise ship. The Captain and crew were the best. Our social director Andreea was lovely and very organized. Our butler Alex and cabin attendant Heri were attentive and did an excellent job. The cruise ship was ... Read More
We were delighted with our cruise ship. The Captain and crew were the best. Our social director Andreea was lovely and very organized. Our butler Alex and cabin attendant Heri were attentive and did an excellent job. The cruise ship was perfectly maintained by the crew. The desk staff were very efficient. The meals were delicious, very nicely presented and a great variety at each meal. The tours were well organized and professionally presented. We enjoyed meeting so many lovely people from various Countries. We would have enjoyed a few more activities due to extra cruising time aboard the ship. Miquel was an excellent Pianist who played for us every evening. I enjoyed shopping for jewellery at the store. We loved the cleanliness of the ship and the friendly staff. We loved the cruise and will go again with Scenic Cruises!!!!! Thanks to the Captain and crew for the cruise of a lifetime. Read Less
2 Helpful Votes
Sail Date: June 2016
We had been on a Scenic one week river cruise down the Rhine 2 years ago and loved it. We decided to take a two week cruise even though the first few days were down the same part of the Rhine River. The nice part was that Scenic offers ... Read More
We had been on a Scenic one week river cruise down the Rhine 2 years ago and loved it. We decided to take a two week cruise even though the first few days were down the same part of the Rhine River. The nice part was that Scenic offers different options for your tours (all included in the cruise pricing and you can make your choice the night before) at the stops that they make, so we were able to see completely different places in the areas of the River we had been through the last time. After the first few days, we turned onto a different River and all the scenery was different. During the cruise, everyone from the Captain on down was always eager to make sure you had everything you wanted and knew that you only had to ask anyone if you needed something or if something wasn't right. At one point, we were on the top viewing deck when the sky just started pouring rain down on us. My wife uses a cane, and we were moving a little slow to get below deck when all of a sudden an umbrella appeared over my wife's head. The Captain had seen us from the bridge and had come running across the deck with the umbrella to cover my wife while we made our way down! Meals were always fantastic, from the buffet breakfast and lunch choices, to the evening dinners. For dinners, you always had a choice 3 main entrees (including a Vegetarian option) and 2 or 3 appetizers and soups/salads and deserts. If you didn't like any of the variable main entrees, there was always a choice of having the always available standbys of Rib Eye Steak, Chicken, Hamburger, or a Veggie item. Plus there was always the River Cafe on the middle deck which was always open with tons of different pastries and light food options such as fish and chips. (My wife and I only gained about 5 lbs, what with all the tour walks) Shore excursions were always well coordinated and the tour guides were always excellent. They usually had a group on each tour which was dedicated to slower walkers. We were well taken care of from the time we were met at the airport till the time we were taken to the airport to leave and walked through the check in procedures to make sure there were no issues. Both of our cruises with Scenic have been fantastic and we would highly recommend them to anyone wanting a wonderful cruise on any of there cruises! Read Less
6 Helpful Votes
Sail Date: September 2015
This review is being written in 2 parts as the ship we were to board, the Scenic Crystal, got stuck in the Danube due to low water levels and we were to take the Scenic Jewel for the first half of the cruise and then transfer to the ... Read More
This review is being written in 2 parts as the ship we were to board, the Scenic Crystal, got stuck in the Danube due to low water levels and we were to take the Scenic Jewel for the first half of the cruise and then transfer to the Crystal. We were welcomed aboard the Jewel by a very great crew. Service was first rate and the food was excellent. The crew were very friendly and many, including the butler and hotel manager even remembered our names. In this first week we got to enjoy some fine dining in Portobellos and the Table La Rive. In both cases the food and wine were excellent. The tours that we took were also great and we really enjoyed the visit to Siegfried's Mechanical Music Museum in Rudesheim. The one tour that stood out was the visit to the Johannes Deppisch Winery where we tasted some great wines, had a BBQ dinner and then were entertained with great music and singing. The one tour that was a little scary was the evening visit to the Marksburg Castle. The medieval banquet provided was great but the tour of the castle was rather dangerous. the pathways had very uneven stones, the lighting was poor and the stones were slippery in parts due to rain. I will end by saying that we had a great Cruise Director, Hunor, who was to continue with us on the second part of the cruise on the Scenic Crystal. Read Less
1 Helpful Vote
Sail Date: September 2013
We joined the Crystal in Budapest for the first seven days of the cruise. The ship was excellent, the crew pleasant, and the captain appeared to run a tight but happy ship. Our cruise director Marin who was with us the whole journey on ... Read More
We joined the Crystal in Budapest for the first seven days of the cruise. The ship was excellent, the crew pleasant, and the captain appeared to run a tight but happy ship. Our cruise director Marin who was with us the whole journey on both ships was well informed, efficient, and dealt with everyone with courtesy and never lost his sense of humour. The transfer to the Jewel at Nuremburg was done well, they even arranged for rooms to be cleaned first for a couple of passengers who were ill. The side trips were well organised and there was plenty of choice. There was no need to spend anything once onboard unless you required laundry. We did not feel that the crew on the Jewel were as happy, the Captain did not appear very much at all and the Hotel Manager seemed to run the ship. Some of the Crew were very surly and did not engage with the passengers much. Our room was spacious and clean. The coffee/chocolate machine in the lounge was excellent. So far all good. However, and this was a big disappointment for us, the food! Too many buffet's with hot food being served on cold plates..even at breakfast, eggs and bacon on cold plates. Often the food in the evening was also served lukewarm. The menu was pretentious and you needed an interpreter. Many evenings we resorted to the everyday available chicken breast or steak, and we requested steamed vegetables as there was not much in the way of vegetables. We were even served tinned carrots and soup with globules of fat floating on top. Don't expect fine china either.....   Read Less
Scenic Jewel Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 2.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 4.3
Enrichment 3.0 4.3
Service 4.0 4.7
Value For Money 5.0 4.2
Rates 4.0 3.3

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