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1 Helpful Vote
Sail Date: July 2019
A scenic cruise is a real five star experience. It’s quite an investment, but you do get a quality experience. The crew are sensational, they were very attentive and nothing was too much trouble. The food was always fresh, beautifully ... Read More
A scenic cruise is a real five star experience. It’s quite an investment, but you do get a quality experience. The crew are sensational, they were very attentive and nothing was too much trouble. The food was always fresh, beautifully presented and a wonderful variety at all meal times. I would strongly recommend it. The facilities & food are brilliant. Most of the tours were enjoyable and gave us a good glimpse of important attractions and local cultures. Nikola our cruise director was very professional and enthusiastic and always ensured all passengers were well informed of upcoming events, times and places to meet which resulted in smooth transition from ship to tour & back to the ship again... The water levels in the rivers were apparently problematic, but the captain & crew moved the ship along when needed to make sure we could get through ok which we are very thankful for. This cruise really was value for money and definitely will look at travelling with Scenic again in the future. Read Less
3 Helpful Votes
Sail Date: October 2018
We booked to leave Basel on 10/15/18 and arrive in Amsterdam on 10/21/18 on Scenic Jewel. The Rhine river had been low since end of June beginning of July according to many locals and crew. This trip was a disaster. We met to board ship in ... Read More
We booked to leave Basel on 10/15/18 and arrive in Amsterdam on 10/21/18 on Scenic Jewel. The Rhine river had been low since end of June beginning of July according to many locals and crew. This trip was a disaster. We met to board ship in Basel ( met at Airport) and were bussed to Worms as river was too low to allow ship to go to Basel. We took a BUS to Worms. We were in Worms two days being bussed to some of itinerary and many changes to itienerary. We asked Cruise director about status of cruise at airport first day—she told us this event happened within last week and accommodations would be made to itinerary. This trip had multiple deviations to schedules and we missed over half of Rhine river. Being bussed was difficult for many. Our cruise -turned into a BRUISE ( Bus/Bruise). We had to be be bussed to Cologne to do a ship swap—had to pack and unpack and get into a new room. This crew was beat up on new chip ( Scenic AMber) and we all sensed their frustration and tension. Many things went wrong with this cruise. We went to Frankfort and docked ( not on itinerary). My wife and I finally couldn’t take the daily mistruths and changes to itinerary and we disembarked in cologne and took train to Amsterdam to salvage a few days of this vacation. I understand the cruise line has no control over river water levels—but they do have control over information and to be deceptive ( and not tell us the truth up front about this cruise changes; nor give us an option to cancel before starting in Basel and potentially taking another trip in future) was wrong. In light of this, we met a new group leaving Amsterdam on this ship to go to Basel—-No information given to them. How information that is bad is handled is just as important as the information. They were terribly deceptive and not forthcoming. Buyer be aware. I will never cruise Scenic again nor recommend them to anyone I know. This is our 3rd river cruise( first on Scenic); One other cruise had a problem ( Viking) and it was handled so well—we went and did another cruise with them. Read Less
Sail Date: August 2018
The dates suited and this particular cruise was suggested by the Travel Agent. We thought it would be a good idea to go on the cruise from Budapest to Amsterdam en route to Sweden where were going to a 90th birthday in the Arctic Circle ... Read More
The dates suited and this particular cruise was suggested by the Travel Agent. We thought it would be a good idea to go on the cruise from Budapest to Amsterdam en route to Sweden where were going to a 90th birthday in the Arctic Circle where we hoped to arrived in a relaxed manner - and we certainly did. It was a wonderful way to begin a journey. Everything on the Scenic Jewel was way beyond expectations from the welcome on board, luggage handling, cabin service, tours, entertainment, food and drink, cleanliness and departure. ALL staff without exception were efficient, helpful, thoughtful, courteous and very good humoured. We met some delightful people with whom we had many laughs and many drinks and many wonderful meals. The land excursions were excellent though the listening devices could be improved. The ear pieces tended to fall out of your ear and the sound was often faint and/or broke up. It is difficult to say what the most memorable part of the trip was - it was all so different and interesting. Going through the locks was amazing; the scenery was charming in fact in many ways it often felt as though one were moving gently through a postcard. It was always delightful to go on shore and walk around such interesting and charming places which prior to the trip were essentially names in atlases or novels. Read Less
2 Helpful Votes
Sail Date: August 2018
We chose to cruise with Scenic after friends referred them. Being our first river cruise, we wanted to move forward with the confidence that someone else had enjoyed their experience. I cannot say enough about Scenic, and the Jewel ... Read More
We chose to cruise with Scenic after friends referred them. Being our first river cruise, we wanted to move forward with the confidence that someone else had enjoyed their experience. I cannot say enough about Scenic, and the Jewel Captain and Crew. While other river boats were unable to sail their itinerary because of low water levels in the Rhine, we did not miss one of our ports of call. The food, wine, entertainment, tours were all exceptional. I would highly recommend the Scenic family of cruises, and we will definitely call upon Scenic for our next cruise. The tours were exceptional with clean coaches, the scenery was beautiful, the transfers to and from the airport were seamless. Everything ran so smoothly. We enjoyed the bicycle tours, although found that there wasn't enough bikes on board for all the passengers that wanted to participate. This would be their only downfall. I would suggest signing up for the bike tours early to avoid disappointment. Read Less
1 Helpful Vote
Sail Date: August 2018
We wanted a 5 star experience with nothing to worry about and Scenic was recommended. I can't express what an amazing time we had on this River Cruise. From the minute we stepped aboard until we stepped off 8 days later, we were ... Read More
We wanted a 5 star experience with nothing to worry about and Scenic was recommended. I can't express what an amazing time we had on this River Cruise. From the minute we stepped aboard until we stepped off 8 days later, we were given the Royal treatment. The excursions are of top quality, from glass boat tours through the canals of Amsterdam to Castles, cathedrals and even a Baroque Concert. The food was excellent!! They do not skimp on anything, the wine and drinks are all of excellent quality and the selection of meals, cheese and desserts were fantastic! We were lucky enough to enjoy an 8 course meal with wine parings for each course! A true 6 star event!! The staff (on the Jewel) is the best we have ever experienced on any of our travels. They were fun, courteous, professional and never left you wanting for a thing! Special mention of Goran (butler), Sandy,(bartender) Nickola (cruise director) for making our holiday even better than we could have expected! The beds were so comfortable, the rooms were kept incredibly clean, with room care and full bar service twice a day! If you want a holiday that you don't need to worry about a thing and want to be treated like kings and queens, then Scenic is the only way to go! You won't regret it. Now to decide where our next Scenic River cruise will take us! Read Less
1 Helpful Vote
Sail Date: October 2017
I chose this cruise because the price I paid was all I paid (no staff tipping, alcohol was "free", trips were all included) and because I liked the itinerary. Every single aspect worked perfectly from the pick up from our house ... Read More
I chose this cruise because the price I paid was all I paid (no staff tipping, alcohol was "free", trips were all included) and because I liked the itinerary. Every single aspect worked perfectly from the pick up from our house to the airport, the flight left on time (RyanAir), the pick up from Budapest to the ship, the welcome, the trips, etc etc. I cannot fault a single aspect of this unbelievable experience. The professional but very friendly staff, the delicious but healthy food, the accommodation on the ship. Nothing was too much trouble. We enjoyed the 2 special meals that were included in the price and we made a number of new friends. The weather was delightful for the middle of October. We made use of the walking track daily as we cruised along. The hotel afterwards in Bucharest was probably too posh for us but the room was huge and the staff helpful.x Read Less
Sail Date: May 2017
When searching cruise lines most stated they were all inclusive but when I would talk to some of the cruise lines when researching I would find limitation the choices for excursions, limited on beverages, and free time. SCENIC is ... Read More
When searching cruise lines most stated they were all inclusive but when I would talk to some of the cruise lines when researching I would find limitation the choices for excursions, limited on beverages, and free time. SCENIC is litereally all inclusive. We chose SCENIC based on the luxury ratings and great reviews, but mostly for it's all-inclusiveness. The ammenities included our own GPS units with informational guides as well as walking sticks and umbrellas in each room. You could reserve the electric bikes they have onboard and go out on your own anytime. We were able to convince family members to come along as well. We traveled from Amersterdam to Basel, Switzerland. For the most part we had a fabulous time on the SCENIC Jewel. Most of the staff were attentive and friendly. We thoroughly enjoyed the lounge staff, especially Ana and our butler Bogdan. They took very good care of us. We also enjoyed being able to be on the top deck especially when we traveled through the river gorge with the beautiful scenery and all those castles! The food was usually good. Breakfast & lunch were open seating with eating anytime between certain hours. Dinners were set at a certain time. Some of our party arrived late for dinner the first evening. The wait staff started serving as soon as you are seated, but we asked to wait until our entire group were seated. The waiter was unsure of what to do so he involved the maitre'd. This maitre'd scolded us for being late as the staff are to start serving right away despite whether your entire group has arrived. (It wasn't like there was another seating coming in later). The Jewel maitre'd certainly could have been more cordial in his explanation, but we decided to let it go based on his non-communication skills. The next unfortunate encounter with the Jewel maitre'd came a few nights later. Two of our party were served cold food. The wait staff were great and immediately took the food back and served new plates a few minutes later. These too were only lukewarm. By then we just wanted to eat so we were dealing with it. The wait staff called over the maitre'd again to get involved and he said the food was hot as it had just come off the grill. We were obviously wrong. It was about winning the argument for him. It was not pleasant. We took these incidents to the Concierge manager. He told us he would look into this and get some resolution for us. This never happened. A simple apology from the SCENIC JEWEL maitre'd would have been welcomed. When we disembarked we were asked to use our name fobs to enter a review on a website Scenic provided. Several in our party attempted to write a review but were denied access. I emailed Scenic about this issue and was told there was a glitch in the system and they were working to resolve. I contacted them AGAIN but still no resolvement to this problem.I gave up trying which I am assuming SCENIC was hoping we would do. Due to this memory of the trip we will certainly consider using another cruise line for future river cruises. Read Less
7 Helpful Votes
Sail Date: September 2016
This was our first ever cruise - we normally "do our own thing" - so spending so much money was difficult to come to terms with. We had been travelling for 2 weeks prior and arrived in Amsterdam the same day as we embarked the ... Read More
This was our first ever cruise - we normally "do our own thing" - so spending so much money was difficult to come to terms with. We had been travelling for 2 weeks prior and arrived in Amsterdam the same day as we embarked the cruise, thus it was great to unpack knowing we didn't have to see our cases again for 15 days. There are many areas one could sit comfortably - whether on deck in the sun or in a lounge area. Staff were always on hand to provide drinks but were never over bearing. From the outset it was clear this is a well oiled machine - professional from the top down - and yet always friendly and helpful. Kurt as the tour director had a 24/7 job and yet always showed enthusiasm and great humour. I'm sure our experience would have been lesser without his skill. The food was plentiful and catered for every taste; the wait staff although busy always had a smile and a chat. Onboard entertainment was varied; Guieseppie played piano and sang (although not always on key), local musicians and dances, informative talks and demonstrations. Excursions on shore were well organised with choices well documented in advance and great without exception. My personal highlight was the concert in the Arsenal in Vienna - exceptional venue with professional musicians and singers - wonderful. Of course I could rave about the beauty of the Rhine Valley, the amazing canal linking the Rhine to The Danube, Melk Abbey and the fun in Durnstein - but the icing on the cake was waking up in Budapest, drawing the curtains and seeing the sun rise behind the magnificent Parliament building. We may be converts to cruising after all. Read Less
1 Helpful Vote
Sail Date: June 2016
Embarked on a cruise with my amazing wife. Started in Prague to Budapest, set sail on the river and went all the way through to Bratislava, Austria, Bavaria, Nuremberg, Cologne to Amsterdam. Everything was great start to finish. Great and ... Read More
Embarked on a cruise with my amazing wife. Started in Prague to Budapest, set sail on the river and went all the way through to Bratislava, Austria, Bavaria, Nuremberg, Cologne to Amsterdam. Everything was great start to finish. Great and happy cabin crew, great service, with delicious food, great beverage selection, music and dance on the boat was fantastic. Met great people, organisation of the cruise and excursions impeccable. Amazing sights to see and very informative. Would definitely recommend to friends and family if they wish to set sail on a cruise throughout Europe like we did and experience an adventurou=s, well organised and wonderful sightseeing holiday experience and to get away and relax for a few weeks away with family or a loved one. Cant wait to experience another cruise hopefully in the near future and get away with my beautiful wife again take her on another cruise and travel experience. Read Less
Scenic Jewel Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 2.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 4.3
Enrichment 3.0 4.3
Service 4.0 4.7
Value For Money 5.0 4.2
Rates 4.0 3.3

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