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11 Helpful Votes
Sail Date: March 2016
I have just been on the sapphire princess March 2016, Before boarding the ship you will need to check in my only advise on this cruise is that if you hold a British passport then you DO NOT NEED a visa for; Singapore, Bangkok and only a ... Read More
I have just been on the sapphire princess March 2016, Before boarding the ship you will need to check in my only advise on this cruise is that if you hold a British passport then you DO NOT NEED a visa for; Singapore, Bangkok and only a landing card for Vietnam which the ship will provide also no visa needed for Hong Kong. If you are visiting China then you will need to get a multi entree visa at a cost of up to £200 per person. Our room was tired large stains on the carpet, the bedding had stains on and when requesting robes they both had very large yellow stains on. Pillows were very old and lumpy with blood spots inside . Even tho the balcony was large was very rusty and grubby. Cups in the room have no handles, more over there was only two Chinese tea bigs to make a cup of tea. Towels were stained had to go and get them myself. The shower is very small not designed for disabled people in any way. The food in the horizon court area is very small and did not have much choice, most of the time it was hot. Trying to find a seat is very hard but do ask to share with someone at least you will have somewhere to sit and you will never know they may be nice. Staff are very friendly and helpful. They will get you water, coffee and tea all is free with free apple and orange juice in the morning. Also you can get these things anytime. One of the biggest problems is most of them at reception do not seem to understand English very much and you end up with a lot of misunderstanding over things so I would suggest that you try in as few words as possible one item at a time what you are asking for. When I tried to ask to take off my credit card and put dollars down they insisted that it was princess policy that I MUST put my account in to credit of $600. This I found very wrong as they can block your card at any moment, with a lot of rudeness on there part they left me feeling BLACKMAILED into handing the money over to them. This is what I did next was to make an appointment with the accounts manager who saw my point of view and resolved the mater for me. Remember on PRINCESS SHIPS YOU DO NOT HAVE TO PAY GRATUITIES just go to the front desk before you sail and get them removed and sign a bit of paper to say this. Then you can give to the person who has made your holiday. Room service on all PRINCESS SHIPS are free try the beef sandwich and chips. They always are very happy when they arrive with it. Why not have a nice continental breakfast and pastries for free on your balcony or lunch lots to choice from. The only thing on this ship is that you can only have chocolate cake or a sweet mushroom and pear dish. But when I put a comment on paper had a call and all of a sudden there was cake or any type of desert I wanted. Getting served in any bar on the ship is very difficult unless you are waving your arms around. The onboard coffee shop and snacks are free for food but not for tea and coffee. The bar by the coffee shop on deck 5 is the worse place to try and get a drink. I have been passed by every time that I went there. I would not use the ship excursions as they are expensive and you always end up in a jewellery factory I would suggest that you use cruiseexcursions.com it is up to 85% cheaper also we did a tour of Vietnam and it was just me and my wife. The ship itself is shabby in places like the pool were the big movie screen is, has tiles missing and paint coming off , lots of scum on the wall of the pool there and in the adult only pool at the front of the ship on deck 15. There as a lot of patching up around the lights with filler and steps. The entertainment on the ship has a lot to be desired if you love smashing bells, bingo, quiz, but if you love to eat and drink until you pop then this is perfect for you. The shows are only 44 minute long so by the time you are sat down it is time to leave. Could not find any talks on board the ship about any port. Watching a movie on deck at 9:45 pm is very good with free ice cream and popcorn. They give you nice covers on seats and blankets if it gets chilly. Read Less
2 Helpful Votes
Sail Date: December 2015
We have cruised on several occasions before with different cruise lines and this was the first (AND LAST) time with Princess. There were four of us, two adults and two teenagers. Check in process in Singapore was smooth but we had to ... Read More
We have cruised on several occasions before with different cruise lines and this was the first (AND LAST) time with Princess. There were four of us, two adults and two teenagers. Check in process in Singapore was smooth but we had to wait 45 minutes to board the ship. However rooms were available immediately (around 1.15 pm) and luggage arrived fast. Room size was reasonable with plenty storage areas but the decor was outdated. Shower cubical was tiny with a shower curtain and without handheld shower. Overall quality of food and variety was extremely disappointing. Choices were limited and the waiters were not flexible and welcoming. Generally, crew were not friendly and were not prepared to fulfill customers requests. We had the worst tendering process ever encountered with delays of 90 minutes each time. It appeared that no one knew (or cared) what they were doing. It must have been the first tendering process for Princess in its fifty years of existence. We took five excursions with Princess. Apart from the high price, they were fairly well organized. Evening shows were well below standard with only vocalists and instrumentals. Day time entertainment were not much better. Disembarkation was smooth except that we could not find our luggage with purple tags as they decided to put them with the blue tags. Someone must be color blind. We left with the impression that Princess does not care about its customers at all. Therefore, never again with Princess. Read Less
2 Helpful Votes
Sail Date: March 2015
Travelled from Singapore on Sapphire Princess. First time on Princess, but have made 10 or so cruises on different cruise lines. NIce ship, food excellent, itinerary perfect, entertainment could have been better, but this is not the ... Read More
Travelled from Singapore on Sapphire Princess. First time on Princess, but have made 10 or so cruises on different cruise lines. NIce ship, food excellent, itinerary perfect, entertainment could have been better, but this is not the reason for writing. Booked several excursions with Princess, since we chose the itinerary for the ports of call in Asia, a one off experience. In Shanghai we booked the walking tour with a guide, unfortunately the guide did not speak English, so his whole days explanations and hence the tour was wasted. On return to the ship we complained only to be fobbed off with no replies to our complaint, no return tel calls when promised and a total inability to find our complaint on the computer systems which we were told were operator dependent. Finally after some 5 visits to customer relations we were told that we were offered a 30% discount. I did not accept this and asked for it to be registered on the computer system - it was not. I then wrote to Princess in the UK on return and was fobbed off with the reply of 30% was offered which covered any complaint on the tour. The fact is that Princess never checks the tours before you book them. ALL persons on the tour should have and then perhaps we would have had a decent response. A wonderful cruises spoilt by the refusal of management and staff to accept their failure and do something about it Read Less
Sail Date: September 2009
Let me start by saying embarkation was simple and easy. We had everything signed and out before we got in line; which made things go easier and faster. It took 30 minutes from the time we entered the line until we entered our cabin; which ... Read More
Let me start by saying embarkation was simple and easy. We had everything signed and out before we got in line; which made things go easier and faster. It took 30 minutes from the time we entered the line until we entered our cabin; which was a partially obstructed ocean view mid deck; perfect location so as to minimize the motion from any rough seas. We had about 12 hours of rough seas on day 4. Of all the lines I have cruised so far, Princess is now my favorite. The food and "dedicated" service well exceeded our expectations. We chose the anytime dining option. You can make reservations for 3 days in advance; which I suggest. We encountered people without having reservations having to wait for seating and/or share tables. We always were seated immediately and at a table for 2. The service was very good but not excellent; until we found the Savoy and Miheala. We went there and sat in her section for the last 5 nights of the cruise. The entertainment was good and varied. Something for everyone every night at one of the many different venues and lounges. Ranging from great production shows in the theater to comedians and music groups in the Explorer Lounge to string quartets in the Atrium. One thing I liked on the Sapphire Princess is that they were not always snapping your picture or pushing drinks. Other than the formal nights; our only other pictures were on embarkation and at Ketchikan. Another thing I liked was that Princess offered a few casual GLBT get togethers in the evenings. It was nice to meet other GLBT people without being on a mainstream cruise. Alaska weather is always wet/rainy. We were fortunate for the first 4 days in that the showers were in the early morning and the time in port was either overcast or partly sunny. It showered in Skagway and we had rough seas between Glacier Bay and Prince William Sound with swells up to 20'. I found it to be an interesting adventure as I do not suffer from motion sickness. There are many activities to choose from during the days at sea; from wine tastings to art auctions to dance classes to doing absolutely nothing. Although disembarkation went smoothly, once you were off the ship, it was like you were cut loose to fend for yourself. We made independent arrangements to take the Alaska Railroad train from Whittier through Grandview to Anchorage. There was no comfortable place to sit and wait while in the Whittier Terminal except hard folding chairs which staff kept trying to take and put away. We were not the only people waiting for the train. Overall, I loved the cruise and Alaska. This was my second Alaska cruise and we would go back again; when the opportunity presents itself. Read Less
Sapphire Princess Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.9
Entertainment 4.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

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