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3 Helpful Votes
Sail Date: March 2019
Well, we chose this cruise for the itinerary and having sailed 3 other NCL ships we tried the Dawn, ship is old and showing age, you feel a lot of movement with this ship. We were in a mini-suite on deck 10. The rooms are tattered, our ... Read More
Well, we chose this cruise for the itinerary and having sailed 3 other NCL ships we tried the Dawn, ship is old and showing age, you feel a lot of movement with this ship. We were in a mini-suite on deck 10. The rooms are tattered, our cabin steward was terrible, left trash, no tissues, no toilet paper, had to go to the hallway and get it myself off the cart, wanted ice and he told me it would take 20 minutes. if your not tipping the bartenders up at topside every time they bring you a drink they don't come back. Nothing happening on pool deck, no BBQs, same cold dry burgers, chicken, hot dogs. Venetian and Aqua were okay, but get quite boring, buffet was poor, food always seemed cold. Crew is not a happy group like on other NCL ships, does not make you feel welcome. I will not cruise the Dawn again and may not cruise with NCL anymore. Read Less
2 Helpful Votes
Sail Date: March 2019
Our good friends picked the Norwegian Dawn for a Caribbean cruise leaving from San Juan. I thought Norwegian was a good name and all their boats would be up to snuff, but stay away from this one! We may try another Norwegian cruise, but I ... Read More
Our good friends picked the Norwegian Dawn for a Caribbean cruise leaving from San Juan. I thought Norwegian was a good name and all their boats would be up to snuff, but stay away from this one! We may try another Norwegian cruise, but I would recommend a newer boat and hopefully the shows, food, spa services, and boat condition will be much better. One of the biggest disappointments was the expensive Midship Balcony Cabin. The bathroom flooded into the stateroom, the drapes had holes and slashes in them, worked on areas were left uncovered, and the balcony had so much rust everywhere you looked. In addition, my wife had aterriblw experience from the expensive Spa services and had to be treated in the Ship's Hospital twice. Whatever you decide to do in cruising I have learned my lesson about taking an older ship. I just hope if we ever take another Norwegian cruise the ship will be newer and everything else will be better as well. This was my sixth cruise and first on Norwegian and at least on the Norwegian Dawn I would rate it much lower than any of the other cruise lines we have taken for room, entertainment, food, and other services. Read Less
3 Helpful Votes
Sail Date: February 2019
The Honest Truth About Cruises By David Budnick Everything is a scam on this boat. We arrived to our room the first day to find it to be about the size of a coffin; for the $1800 price tag for only 6 nights, Iʼd say this is the ... Read More
The Honest Truth About Cruises By David Budnick Everything is a scam on this boat. We arrived to our room the first day to find it to be about the size of a coffin; for the $1800 price tag for only 6 nights, Iʼd say this is the price for suckers. We specifically booked an ocean view room to have fresh air through the window. Well, come to find out, the window does not open at all, and there is absolutely no ocean view. The window was the size of a human head, and absolutely nothing was viewable through it. Despite this, we had a “queen” bed (which is actually two twin beds pushed together, so forget any vacation cuddling with your significant other). I called due to being claustrophobic and wanting to upgrade to a balcony stateroom, which they pleasantly declined and said “we are sorry, what you got is what you get.” Such professionalism. Still, we had a shower and toilet, and could “make it through” our vacation just fine by spending adequate time on the outside decks where there is actual air. You must know, you will be exceptionally cold while on board though. The air conditioning is cranked to maximum throughout the entire ship. So be prepared for this when switching between the deck and the cabin, as you will go from a beautiful natural, warm ocean air, to a disgusting and cramped stuffiness. If youʼre seeking metaphors, think meat freezer, or the temperature of a morgue. It was cranked so high, that our skin dried from the inside out, and a 12 year old we traveled with had asthma issues for the first time in years. I wonder why they keep the air conditioning at this level, maybe it is a preference of the typical “cruiser,” but in my experience it was awful. Still, the unbreathable air was not the worst aspect yet. The food, oh the food! How unreliable cruisecritic.comʼs advice was for preparing ourselves. They must be in bed with Norwegian Cruise Line for praising the food on the Dawn. How anyone could compliment such atrocities to cuisine is beyond me. I have NEVER in my entire life been more disgusted with the food I was forced to eat, through having no other choice. Norwegian Cruise food must be acceptable to those who eat microwaved frozen dinners, for that is exactly what we were fed. There is something extremely creepy about the fancy decor of each restaurant, having them lavish us with respect by placing our towels on our laps, treating us like royalty, and then serving us microwaved frozen egg rolls on ceramic dinner plates. They give you the illusion of being served edible, real food, with the presentation of their “specialty” restaurants, but this is not the case. The Italian restaurant, La Cucina, sold us the same frozen cracker pizza that was served in the cafeteria for free, for a price tag of $16! How embarrassing to everyone involved! I never knew placing one basil leaf on the top of a frozen pizza made it worthy of serving in a restaurant. Besides the Morderno, which was very good, but booked full with no vacancy after our first night on the cruise, the majority of the specialty restaurants seemed like your typical “fake fancy” scam. Well, “at least you had time to relax,” is one thing you may be thinking to yourself. Ha! The cruise line is in your face every step of the way; from every turn on the cruise ship to swarming you with offers the second you step off the boat. This was the least relaxing vacation of my life. Money, money, money. “Do you want a picture?” “Do you want a shore excursion?” “Taxi?” “Do you want to jet ski?” “Do you want to give us any cash you have on you for no particular reason whatsoever?” “No.” “I want you to leave me alone.” Now, let me get to the thick of it. The cruise line is NOT your friend. I am convinced if they could charge you for the air you breathe, they would. EVERYTHING has a price. They come up to you during your dinner and BEG you to take YOUR picture. They are literally harassing you while you eat. Now, after they have thoroughly interrupted your meal, they say “Iʼll come back during dessert to show you.” Wouldnʼt any friend take your picture for free? Wouldnʼt even a stranger youʼre passing by in the street be happy to snap a picture of you and your significant other? Well, when the cruise line returns, they have a gigantic printed and framed picture of you that they will charge you $25 dollars for. Who has any use for an object like this? Who has $25 dollars to spend on one picture? How do I even post this picture to my instagram? I canʼt even upload it! Donʼt they realize these days people are taking thousands of pictures at no cost to them via the cell phones in their pockets, and actually putting them to immediate use? The answer is no. No, we wonʼt send you a digital copy for free. No. We donʼt care about you. All we want is your money. And that is totally fine. Itʼs a business. But do you truly have the desire to be treated like this while on vacation? I think this is an important question to ask yourself before booking. And please donʼt look for ways to justify it, because there are none. There are endless options out there, and you will betreated like an actual human going elsewhere on a vacation. Even JetBlue flights offer free movies. On the ship, you will be spending ten dollars a piece, to watch one movie on a 15 inch screen 15 feet away from you. Drinking water is two dollars a bottle, and you are not allowed to bring any on board with you. Beers are around $12 after tax & tip! Shall we continue? Letʼs talk about WiFi. As unfortunate as it is to admit, WiFi is becoming a commodity, especially to the younger travelers. Well, for only $89.95 you can have access to just your SOCIAL MEDIA, per person. Or, you can splurge and get 100 minutes of all access internet for $75. The timer though, counts two seconds for every second real time, so 100 minutes would be more like $150. I am fairly certain, that almost every hotel, bar, restaurant, etc on earth has WiFi for free. Not the case here folks. And when you purchase it, make sure youʼre happy not using it, because it resembles the speed of a dial up 56k modem, and hardly works at all. You could instead, take your money, put it in the toilet, close the cover, and press flush. And please donʼt get me started on the toilets, but the reeking stench that spreads from stern to bow, is still more forgivable than the food they serve. One night, to get our money worth, we ordered just about everything on the room service menu, for a convenience charge of only $7.95. Thinking we finally had the upper hand, we awaited in excitement to finally feel like we had a win on this vacation. Oh boy, were we wrong! And such fools we were to think this. The bread of the triple decker peanut butter and jelly from the kids menu (first of all, what kind of human being wants their kids to eat a TRIPLE DECKER peanut butter and jelly?) was completely stale. The Caesar salad was like water & mayo dumped on lettuce. And speaking ofmayo, they decided to spread this particular condiment all over the hotdog........... “what?” You heard me right. So after eating about three dollars and fifty cents worth of food, we felt scammed yet again. Besides all this, the crew is very nice, almost in a scary way. Has Norwegian snatched their passports and imprisoned them, only to let them free if they smile at every customer for 8 months straight? I donʼt have answers to these questions, but it sure does feel like something fishy is going on. And speaking of fishy, hopefully fishy shower water doesnʼt bother you, because I didnʼt feel clean after a single one. But anyway, itʼs been nice chatting. I hope your vacation experience with Norwegian is better than mine. If youʼre the type of person who likes frozen dinners, $12 cans of beer, and people who smile in your face even though they secretly hate you, then Iʼm sure youʼll have the time of your life! Read Less
6 Helpful Votes
Sail Date: February 2019
I selected this sailing because of the ports. I booked within the last month because of an opening in my work schedule and I have a broken leg so options where I could relax and not do much were limited. I have been on 32 cruises on ... Read More
I selected this sailing because of the ports. I booked within the last month because of an opening in my work schedule and I have a broken leg so options where I could relax and not do much were limited. I have been on 32 cruises on other cruise lines. I knew that the cruise would not be as nice as Princess or Disney, but it was a nightmare from start to finish. I would never sail Norwegian again. I would never recommend anybody sail on the Norwegian Dawn. One of the absolute worst parts of this trip was the food. It was for the most part inedible. The prepared dishes had either zero taste or a weird combination of flavors that I found disgusting. I tried to make a salad or have fruit, but the fruits and vegetables available on the buffet were usually rotten. This was also the case for raw fruits and vegetables served in the dining rooms and the pub. I bought room service one night because I was desperately hungry. Sadly, it was the same inedible crap as the buffet. The chips that came with a sandwich were crumbs. I wondered if they just bought old vegetables, meats and other food stuffs that nobody else wanted. The ship was a mess to navigate. There were no public places to sit after 6pm outside unless you wanted to be in the pool area where the “parties” were taking place. By 6pm each evening deck hands made me and other guests get up from the sun loungers outside on Deck 7. The interior public areas smelled like 15 year old cigarette smoke. The only ATM was in the casino; an area with all the charm of an off off strip hourly motel in Vegas. The theme of a rundown motel was carried out into the corridors and cabin spaces. There were dents in the walls of both the hallways and my cabin. The carpet was so dirty in my room that my socks were black from walking from the bed to the bathroom. Not all of the light bulbs worked in my room. I asked the room steward to fix it, but that never happened. The decorative scarf and bed pillows were covered in pulling and had obviously never been replaced. I didn’t feel clean in the room. The bath was okay — it contained the one bright spot in the cabin! There was a glass shower door. The metal surround on the door had rust but at least I didn’t have to fight with a fabric shower curtain. There were wall dispensers for shampoo, shower gel, and hand soap. A small tube of lotion and a bar soap were provided at embarkation, but never replaced. I paid for premium WiFi at a cost of $250 for the week. I was never able to stream video. The TV had 2 broadcast channels MSNBC and Fox News. And that was it! There were random old reruns of tv shows shown on one of the channels. There were several channels selling crap from the ship of excursions. Embarkation was quick. Debarkation involved a very long line for customs and a queue for the taxi in the heat. I got out of the taxi line when the dispatcher told me it would cost $50 to take me to the airport. (It was only $25 from the airport to the port.) I got an Uber for $12. The gift shop had no sun screen, aloe gel, or lotions for purchase. The snacks for purchase there were very limited. The cabin steward was friendly. I observed on multiple occasions other staff being downright rude and mean to other guests. It was shocking. My advice is to find another cruise if you still have the option. If not, take plenty of snacks and books or downloaded movies for entertainment. Read Less
5 Helpful Votes
Sail Date: December 2018
Heard they were a top cruise line in Travel magazines. They had to have had to pay for someone to say that, it just isn't so. I called Viking inquiring about the cruise. My first and most important question was " does this ... Read More
Heard they were a top cruise line in Travel magazines. They had to have had to pay for someone to say that, it just isn't so. I called Viking inquiring about the cruise. My first and most important question was " does this penthouse in fact have a KING size bed and NOT a super queen. I was assured by the Viking rep that IT WAS A KING! Due to health I was on a low to no sodium diet. When I was laid up in bed for 2 1/2 weeks I asked if I could get my food from the dining room because room service has just regular food nothing I could choose from that was low sodium. They called back and said NO just what was listed on the room service menu. The rest of customer service was about the same through the whole cruise. So much for their motto "you're important to us". Once they have your money they seem to forget that motto. That is why we will continue to use the other ships we have been on such as Crystal, Oceania, Regent, Holland America, all of which far outshine Viking. Magazines may rate it #1 I would rate it a zero. You certainly DO NOT GET WHAT YOU PAID FOR, NOT EVEN CLOSE. I could go on there is so much more to tell but instead I will say this. If you want a wonderful cruise with people who are trained to be kind, courteous and helpful and deliver what they promise then DO NOT CHOOSE VIKING. Read Less
2 Helpful Votes
Sail Date: March 2018
We chose this cruise because it was the only luxury line we hadn't sailed on after many Seabourn cruises, and had read about a major refurbishment. Wrong. The only refurbishment was some common area carpets and flooring. The cabins ... Read More
We chose this cruise because it was the only luxury line we hadn't sailed on after many Seabourn cruises, and had read about a major refurbishment. Wrong. The only refurbishment was some common area carpets and flooring. The cabins (veranda suite) are just decrepit...old, dirty carpets and upholstery.. and look like nothing's been done since its launch in 1995. Hallway carpets are stained, dining room is ancient, reception area and common areas are devoid of art and ornamentation. Miniscule gym with Venetian blinds that don't close. Food is barely mediocre... steaks were not chewable, fatty lamb chops, overcooked fish..even bread was awful. And what's an iced cappuccino? At dinner, pool grill provides diners with gimmicky hot lava stone to self-cook steaks or fish, which leaves guests covered with smoke and grease. No entertainment worthy of any note. Silversea should be ashamed of sailing this barge and marketing it as luxury. Ship should be scuttled. Read Less
19 Helpful Votes
Sail Date: February 2018
My wife and I enjoyed this cruise for the most part, in spite of the numerous issues encountered, and were able to achieve our fundamental goals of relaxing and reconnecting during this much-anticipated, 25th wedding anniversary trip. ... Read More
My wife and I enjoyed this cruise for the most part, in spite of the numerous issues encountered, and were able to achieve our fundamental goals of relaxing and reconnecting during this much-anticipated, 25th wedding anniversary trip. However, much of this relaxation was achieved irrespective of Viking, and NOT because of them, and the experience was overpriced for what was delivered. This candid review is designed to assist others who are researching Viking Ocean cruises, are not biased, and are inclined to thoroughly research a vacation provider and weigh all available options prior to committing scarce leisure time and discretionary dollars to milestone events such as anniversaries. 'TIPS' for Viking corporate are interspersed throughout this review. It is said one never gets a second chance to make a first impression, but this advice is perhaps lost on Viking, primarily due to its 'loyal following' of 'low-budget' travelers. So if you are new to Viking, you had better be prepared for some not-so-standard ways of doing things. Otherwise you will feel like you have been left out of a good thing. And you very likely will be, left out that is. The first little discomfort occurred when we arrived at the airport in San Juan. We collected our luggage without delay or incident by the first of many 'red shirts', and then were directed to a motor coach for the included airport transfer (a result of paying for the Viking Air Plus). Because we wanted to have a carry on with us for when we arrived in our state room we had to travel on the motor coach with a very large carry on in our lap, as the motor coach driver made no attempt or offer to allow us to stow the carry on suitcase UNDER the bus, and there was no way anyone was going to fit a carry on in the overhead of the bus. We were not the only ones who had to do this. Hey Viking, there is really no excuse to treat a guest like this, and had we known how impersonal and uncomfortable this first experience would have been, we would have gladly paid for a private transfer. But it gets better ... read on. Arriving at the cruise port we were greeted by what could accurately be described as subtle disorganization. The security folks had their situation in order, but the red-shirted Viking folks appeared to not be completely ready for our bus to arrive. They were scurrying about and having personal conversations. My wife and I were directed to approach a table where a seated man took our booklet without so much as any eye contact, handed us two room cards and mumbled, "Welcome to Viking." We had to ask him where to go next, and he simply motioned with his arm in a gesture that implied, "Go over there now, that way ..." We proceeded out of the dirty and dilapidated security building to the ship, up the boarding ramp, and received a more proper greeting with both smiles and eye contact, but not one person indicated how we would locate our cabin, or seemed interested in helping us to locate it. We moved through the area and found the elevator foyer, then selected floor '5' and were up and away towards our assumed floor. It was then a long walk down a hallway to our cabin. We swiped the key, but the door would not open. We tried the second key. No joy. We looked around for Viking staff to help, but saw no one. So off we went back down the long hallway toward the elevator where we encountered a staff person who was cleaning, and who indicated we would have to go back down to 'guest services' to have them give us a new key. "Where is that?" we wondered as he quickly disappeared into a nearby cabin. So we waited and waited for the elevator. No joy. We then decided to take the stairs down five flights to guest services, where a crowd of folks were waiting to be served by one of two Viking staff (one desk was empty). As we waited a third staff member showed up and asked if they could help. We explained that our room key did not work, and the woman simply smiled and stated, "We just wanted to make you come down here to get a new key." She seemed joking but also slightly and sardonically serious. It was not the last time we would encounter this type of staff behavior on the Viking Sea. We had now been on the ship for 15 minutes, and we were dehydrated, hot, tired, and in need of a rest room, but we were headed back up to our cabin for a second attempt at entry. This time we were greeted by a steward (one of two who worked this section of the ship cabins) who seemed clueless that we had already been to the room once before. So we played along. He began to hurriedly explain everything about the room and the ship in a very thick accent and also a very rapid speech pattern. At this point my wife's bladder was about to burst, so I interrupted his auto-pilot talk to let him know that we were both exhausted and my wife needed to use the bathroom. But he just kept going like the energizer bunny. So we let him play himself out. Ten long minutes went by. He finally left. To be honest we did not catch much of what he attempted to convey, and so he may very well have discharged his 'duty' to greet the guest and tell them about the ship and the room. We will never know. But this little introductory charade set the tone for the entire cruise. TIP - Viking needs to do a better job of teaching staff who greet guests and introduce them to their room to: A. Make sure that cabin staff are available when the guest is coming to open their room for the first time. Had this individual been anywhere near when we first arrived on our floor, he could have let us in the room when our key did not work - and then gone to get a new key for us. But he was nowhere to be found. B. Learn to read a guest's body language (or at the very least recognize when a guest tells them they are fatigued or need to use the rest room), to ask the guest if they can come back later to give their 'talk.' He honestly had no clue how to do this, and even when told made no effort. He just wanted to get his talk done and check it off of his 'to do' list. Mission accomplished. One of the first things that our cabin steward told us that we did comprehend, in spite of our pee-pee dance, was that our first shore excursion had been cancelled. Yep, you read that right. He got that one taken care of immediately. He explained that we could call the 'Excursion Staff' to find out more, but then did not know the extension to use to reach them on the phone. But we could just call down and someone would help us, or so we thought. After he left, and we used the rest room, I called down to guest services and was transferred to shore excursions. But no one answered, and so I went back down a second time to the same area as I had been for the key fiasco. Another line of folks - the very line I had predicted would be present, and for that reason, had researched and 'pre-booked' all, and I mean ALL, of our shore excursions IN ADVANCE of the cruise. Yet here I was standing in line on my $18,000, eleven-day vacation. After ten minutes a third staff member appeared to fill one of the unused desks, and asked how they could assist me. I told them that my wife and I understood they had cancelled the first night shore excursion in Puerto Rico due to lack of sign up. We were going to learn to 'salsa dance,' make 'monfongo' and make 'mohitos.' This was also to be our first dinner and so we had not made any dinner reservations on the boat that night. (Strike four at this point, but who likes to count on vacation?... Side Note: no reservations were available that night, of course.) "Yes, it is unfortunately beyond our control." (Voice of Chekov on Star Trek - Another Side Note: This proved to be an often-used excuse on this cruise.) I asked the shore excursion staff member if they could recommend a restaurant in Puerto Rico where my wife and I could at least experience some of the same cuisine that was advertised on the cancelled shore excursion. "I am not sure because I am not familiar with this port." (Wow, but he was serious.) "Is anyone in shore excursions available that might know?" I asked. "Let me make a call." More waiting. No joy. "The tour operator we use for this excursion is closed today as it is Sunday, so I am afraid that I can not help you. But you can walk back off the boat and through port security to the front of where the bus left you, and ask someone on the street who is wearing a red viking shirt." Yep, those were almost his exact words. (A concierge at any four star hotel would easily know more than this.) And so that is what we did, walk back out to the street and look for a red shirt. Luckily we did find a restaurant that first night in port, and had some delicious Monfongo, albeit on our own, with almost no help from Viking, save for the lady at the bus stop in the red shirt who gave us the wrong directions to the restaurant, but whom we did tip. Hurray! We were now on our first, and last, Viking cruise... So that was our first impression of the Viking Sea. But more surprises awaited ... Here's a snap shot of some: SHIP ENTERTANMENT - Little effort on the part of Viking to advertise the ship entertainment to 'new cruisers' or really make individuals aware of the 'what', the 'how' and the 'when' IN ADVANCE, so that they might more fully enjoy the cruise. Because of this, we did not find out about any of the specialty shows, save for one that we discovered from talking with another guest) until after the 'professional cruisers' had scooped up all the available shows. Shame on Viking for operating the shows in this manner. Really, shame on you. ES1 cabins should have priority booking of these shows. That's a no-brainer Viking, and it is definitely WITHIN YOUR CONTROL. A show was the one thing my wife really wanted to do, and Viking dropped the ball big time on this one. Another thing Viking should do is make the port talks available via LIVE BROADCAST from within your cabin. We missed almost all of them. Shame on Viking for not having this piece of techno in 2018 on a boat built in 2015. No excuse for that except they don't care to THINK about the guest experience FROM THE PERSPECTIVE OF THE GUEST. The DINING EXPERIENCE - We used all six of our allowed reservations at the two premium restaurants on the boat, and were allowed a seventh reservation thanks to the FANTASTIC maître d of the CHEF's Table. Our first reservation meal was at Manfredi's. It was a disaster. I had to send back two steaks, before receiving a lecture from Hector on how brown sugar caramelized and appears to both look (and somehow oddly TASTE) like a BURNT mess. (This dish is the acclaimed "Bistecca Fiorentina-a prime, aged and well-seasoned rib eye.") However, it seems I was not alone in having this experience, as numerous other steaks were sent back by others we spoke to, including one that was served at the next table on our second night at the Manfredi's. Lots of similar disappointment from others were expressed to us about Manfredi's. Anyway, our first meal at Manfredi's was also served with COLD potatoes and COLD asparagus. Or perhaps this was because I had to wait for the third stake to be served. All I can say is that the massively overweight men who eat stake at this restaurant may not actually be chewing or tasting their food, and that is why you read those rave reviews about steak at this restaurant. Your best bet at Manfredi's is to order ITALIAN food, and go with what they recommend (which will never be the steak). That is what we did the last two reservations we were allowed, and they got it 100% perfect. Good recovery Hector! But it would have been nice if you would have allowed us an extra reservation to make up for the disaster on the first night there. We were told by the maître d at Manfredi's said that he would NOT do that even after we explained how disappointed we were with the first experience. Hey 'Bagus' or whatever you name is, there's an old Italian saying, "You make your bed, you sleep in it." TIP: Viking should re-assign the maître d at Manfredi's. He's lost his give a damn. The CHEF's TABLE was amazing, and the maître d (who is from Latvia) is the MOST professional maître d I have ever experienced, and I was trained as one in my youth. He is genuinely friendly with EVERY guest, makes an effort to know your name, and is a consummate gentleman in every way. He actually CARES about your experience and wants you to be comfortable and satisfied. Viking is lucky to have this man at the helm of the Chef's Table. The food is creative, fantastic, perfectly proportioned and the service is first rate. You will only be disappointed if you A. Are morbidly obese and are used to shoveling huge portions in your trough. B. As a kid you were very picky about your food, your clothes, your friends, everything in general it seems you were somehow, or in some way not satisfied with, just because you needed extra attention - You won't like it. Stay away. C. You are used to eating at a 'fast-paced' eating establishment (not a restaurant), and need to have your food served rapidly because your blood sugar might get dangerously low and/or your cell-phone addiction has made it impossible for you to spend more than five minutes in an unoccupied time zone (otherwise and formally known as 'life.') You won't like it. Don't eat there. That way folks that don't like burnt stake from Manfredi's can have a heavenly meal at the Chef's Table, since all the fat cats will be on the Italian side of the boat. I wonder if the captain has to compensate for the inevitable list that might occur? The SPA - This is THE reason to sail with Viking, but sadly many guests are too cheap to book a treatment. Those that do are in for a treat, and we were not disappointed, save for one experience at the Spa counter, as all of our massages and facials were amazing and professional. My wife and I had five treatments each, probably more than most. We attempted to upgrade one of our treatments and were met with some skepticism and a hint of condescension from the counter staff member 'Liesel.' She kept having to go to a side room and confer with a faceless colleague, who apparently eventually decided that she would not allow us to PAY MORE for an upgraded treatment. "I'm sorry but it is not possible" (AKA "it is beyond our control.") You would think they would go the extra mile for repeat customers, but Viking appears to be more interested in getting new customers in the Spa, than folks that are already booked. Oh well, they will find out the hard way what happens when one ignores the loyal customer base. We had the same issue with the Spa during pre-booking before the cruise, as the website would NOT allow us to book spa treatments for each of the cruise days, only allowing a block of 3-4 days for spa booking. When we called to inquire why, we were told we could simply sign up once on the ship. Booking spa treatments is further complicated by the fact that spa staff may not be able to view your excursion or dinner reservation schedule, making it very difficult to book spa treatments unless you carry around a current copy of your activity schedule with you. The Spa also seems to suffer from the same malady as the ship entertainment philosophy, and that is to 'keep it secret.' Why? Really why is that? It serves no purpose other than to frustrate your guests. In order for my wife and I to find out about the spa we had to insist that someone explain the spa to us, and this was AFTER our first treatment. We were then told that we could sign up and pay for a $39, one hour tour that was limited to only 10 guests so that we could learn more about the Spa. TIP: Hey Viking Spa Staff, Its 2018. We spent over $1,800 in your spa and we tipped 20%! You would think that you could tell us how to use the spa at no charge, but yet you want another $39, per person. What does that say about you? Seriously. Also, there should be no need to restrict advance bookings for spa treatments, and your booking software is wholly inadequate for planning purposes. I do NOT want to spend my vacation PLANNING my vacation WHILE I AM ON MY VACATION by standing in line at a spa counter or a shore excursion desk to be told that it is now too late to accommodate me. Förstå? The Included Shore Excursions - We booked three and went on two. The first was a walking tour of Puerto Rico with head sets. It was very good, but the tour guide got behind schedule - waiting for all the morbidly obese (or waddlers is what we called them). So we missed several sights that would have occurred at the end of the tour. The tour guide kept going even though she was over time, but we had to leave the tour to get back to the boat for a spa treatment we had booked. The second included excursion was terrible, with the open-air van transport having a non-working, glitchy speaker, so none of us could clearly hear the tour guide, who did not seem to care that the speaker was on the fritz. Total waist of time which took us to a few VERY crowded vista view points and a tourist shop with banana coladas. The viking excursion staff actually told us to skip the third tour we had scheduled stating we could see it on out own due to the town being so small, so we did. But she neglected to tell us the town closed early the day we were in port, so by the time we went down to spend an hour in town, ALMOST ALL OF THE TOWN WAS CLOSED UP INCLUDING THE FORT MUSEUM, save for one tee-shirt/dive shop. Thanks for the tip, Viking Shore Excursion Staff. They really should fire most all of you as you are clueless, except for Daniel. Seriously. The OPTIONAL Shore Excursions - We booked ALL of the expensive excursions on every day of the cruise because they sounded so amazing. Sadly, Viking Ocean in the Caribbean appears to be heavily patronized by British loyalist who have a penurious affinity for thriftiness, and are too cheap to sign up for anything that cost them one extra cent. This suspicion was also confirmed by one of Viking's staff members, in confidence of course. And so four of our optional excursions were cancelled on this cruise due to lack of sign up. Yep, four of them. "It is beyond our control," says the voice of Chekov. Judy, the shore excursion lady said that Viking would try to have one optional excursion make that we were looking forward to, and so Viking appeared to 'come through'. But it was the 'how' they did it that was the EPIC fail. This was supposed to be a 'LUXURY' cruise by catamaran to the famous Ladera resort on St. Lucia. The way Viking made this happen was to cram us (what was to be 14 but luckily turned out to be only 8) on an already FULL and OLD catamaran, so that we could make it to the island where Ladera was located. When we arrived at Ladera it was raining (no stunning views), but this is 'beyond Viking's control.' However the excursion description stated that we would get to tour the beautiful resort and see the incredible botanical gardens. After a drink with a seat to view the enveloping fog, followed by our protracted lunch, our red-shirt Viking guide informed the eight in our small group that "well it seems the resort is full, so there will be no tour, and we will go back to the ship now." I said, "Wait a minute, what about the botanical gardens?" The tour guide actually had this look which conveyed a "How dare you ask about that ..." She went away to inquire and came back to tell us that we could quickly tour the garden. And thank GOD I asked, because the small and kind gnome of a man from the resort that gave us the garden tour was incredible and so passionate, and for ten meager minutes shared his knowledge of the garden and the herbal medicine with us, lovingly allowing us to sample many plants. We were all amazed. But the entire hour we sat starring out into the fog waiting for lunch could and should have been spent with this marvelous master gardener. But alas, Viking was only trying to 'make the tour happen' and 'get us back to the boat on account of some light rain.' Mission accomplished Judy. Tell me how it is that you do not know of this gardening-demi god of a man at Ladera? Isn't Viking supposed to be all about the 'unique, signature experience?' What a crock. Judy, if you ever get tired of pretending to be an excursion director, I hear prison's are looking for help on almost every continent. This wasn't the first sour experience we had with Ms. Judy, the excursion director. Two other incidents are worthy of note. Once such occurrence was whilst (ooh I used a British word) we were queueing (ooh another one) for a shuttle bus to an excursion. It was lightly raining and she was wearing a red Viking rain coat. One of the guest commented on the jacket, and she stated boldly "Well they don't really work and on our salary we can't afford ones that do." I thought this was an incredible statement to make in the presence of guests, but everyone seemed to just chuckle and laugh it off. Funny? I suppose. But telling, very telling to the astute observer. One of our best excursion days resulted from a cancelled port of call. St. Martin was removed from the itinerary due to an Atlantic swell and high waves. Viking had already cancelled the sailing excursion in this port BEFORE the cruise even left San Juan, so we had located our own charter for the day in advance at home. When St. Martin was cancelled and another day was planned to be in Antigua, we decided to make a beach day of it. But again, Shore Excursion staff excelled at being ignorant and restrictive. Case in point, our boat had to move during the night in Antigua to the 'commercial port' about 1.5 miles from town. The next morning we were told that a 'shuttle bus' (which held about 20 persons) would be available starting at 8:30 a.m. My wife and I predicted long lines of folks waiting to do the same thing we wanted to do that day, so we set off from the ship a little before 8:00 a.m. to make the 1.5 mile walk into town and grab a taxi. Why? Because the Shore Excursion staff told us that no taxis could come near to the commercial port, which proved to be FALSE. Lucky for us, within one minute of leaving the commercial port security check point we were picked up by a taxi, and paid the driver a very nice sum to be our personal transport for the day. He took us to the nicest beach available that day, "Half Moon Bay." Due to the odd storm that had closed St. Martin and was hitting the East Cost, the Atlantic was actually calm that day, while the Caribbean side of the island had roads that washed out. His decision was spot on. Bizarre weather, but it all worked out, no thanks to Viking's shore excursion staff, and thanks to us risking a 1.5 mile walk that turned out to be misinformation, and the luck of a great taxi driver. This was the best day of our cruise, and Viking had little to do with it, other than the Captain's SMART decision to remain in port in Antigua. THANK YOU TO THE CAPTAIN we never got to meet because no one told us about the opportunity to meet you. The other incident with Ms. Judy occurred when we were disembarking on the last day of the cruise. We had attempted to follow all the directions provided by Viking regarding what to do as we prepared to exit the ship, but had neglected to place our name and cabin number on the small green tag we were required to place on our luggage for transfers. My wife was in the rest room when an announcement was made for our group to exit the boat, and so we were 4 minutes late coming down the boarding ramp and into the security terminal. As we approached we were greeted by a very hectic and frantic Ms. Judy who blurted, "IS THIS YOUR LUGGAGE!?" It was the only luggage left in the area. We said yes. "WELL YOU REALLY SOULD LEARN TO PUT YOUR NAME ON IT. WE HAD NO IDEA WHO IT BELONGED TO. PLEASE PUT YOUR NAME ON YOUR LUGGAGE IN FUTURE." The chiding was so fresh and sincere, such an ungracious farewell on her part that I did not have the heart to tell her that there was a small area of the luggage where our name was stamped into a custom, riveted label, on the side seam of each piece. Probably not worthy of mention that I also have tracking devices in my luggage. Ah but the details Judy, they are of no consequence. I really wanted to tell her, "It was beyond your control," but simply chose to ignore her, and move off toward the patiently waiting, and oddly contrasting, genuinely friendly customs agents, who probably have a higher salary than she does. So ended our 25th Anniversary Viking Ocean 'Edda'. A enjoyable cruise never-the-less, but not one worth the exorbitant cost (almost $1k per person per day). We could have done something much more luxurious for this price, and with staff who were more organized, professional and genuinely caring. TIP: Viking should hire a new excursion director, forthwith (ooh another British word!!!) PS: Hey Viking, even though you were told on three occasions in advance of this trip, you did nothing to celebrate or recognize our 25th anniversary. We won't make the mistake of booking another Viking cruise because our next cruise choice will be "WITHIN OUR CONTROL." Read Less
5 Helpful Votes
Sail Date: December 2017
We have been on the Dawn several times, were very much looking forward to seeing the renovations and were pleasantly surprised at all the changes. We boarded in San Juan PR to a very smooth and quick embarkation, the staff at the pier ... Read More
We have been on the Dawn several times, were very much looking forward to seeing the renovations and were pleasantly surprised at all the changes. We boarded in San Juan PR to a very smooth and quick embarkation, the staff at the pier were wonderful including the luggage porters. We got into our cabin at about 1pm, my first piece of luggage arrived at about 1:30, at about 2:30 to my amazement found my second piece of luggage in front of a cabin about 10 cabins from where i was staying however no signs of my husband's suitcase. At 3:45 went to muster drill fully expecting the suitcase to be there when we got back, NOT! At 6:45 called CS and was very rudely told "there is a lot of luggage that is in disarray and we have until 8:30 to get the luggage delivered" preceded by a hang up on the phone. We then had to leave for dinner reservations at Los Lobos (which may I add was outstanding) with my husband having nothing but the clothes he boarded with. Arriving back at the cabin at 10:30 still with no suitcase called CS again and was told that there were 30 suitcases there with no luggage tags there and he would have to come and look, before every cruise I have our tags laminated with the strongest laminate and attach with a rubber fastener to the suitcases and have never had any problem with them coming off. He went to CS and in fact his suitcase was there with the fastener still on and the luggage tag removed. Okay so a mishap let's just enjoy from here on out, went to the Latitudes meeting the next day and having such a positive experience at Los Lobos, purchased $1000 in future cruise credits only to realize pending future disasters this was a HUGE mistake. We went to Le Bistro that evening at the request of two other couples we were traveling with for a birthday dinner, another HUGE mistake.....Appetizers came out stone cold, scallops rubbery and shrimp overcooked, the main entree Duck Parmentier like cardboard with enough salt to give anyone a heart attack not to mention the presentation was that you would find in a high school cafeteria, the birthday girl ordering the same entree felt the same as I did and addressed the chef. As a result of this and the luggage incident we scheduled a meeting with the Hotel Director Tony only to find out that the CS manager would be there also. He not only blamed my husband for not putting on the luggage tag securely on his luggage but the San Juan porters for being to rough and tearing off the tag, as for the dinner well that was my fault because he had never had any other complaints but to humor me he would meet with the chef and do a full "investigation". After 4 days of unsatisfactory food in the main dining room and not hearing back from the hotel director I cancelled my future cruise credits! I did finally on the 5th day receive a call from the hotel director stating that in a meeting with the chef they had decided that it was not the quality of the food, preparation and presentation but the fact that I just was unhappy with the menu change however he did want to invite me and and my traveling companions as so to "impress them" (whatever that means!) to Cagney's or La Cucina for a dinner and a bottle of wine on him. I did tell him that we had already dinner reservations at Cagney's and declined his invitation, obviously not understanding that after three insults from him I could not be bothered with anything from him! As for La Cucina, we decided 8-9 cruises prior we would never go there again! We did go to Cagney's the last night and as always the taste of the food was superb however it was served on cold plates and all of our filet's were cold. So all in all, we have been loyal only to NCL for 9 years and 11 cruises and yes we would like this to be be our last! We have a cruise booked on the Pride of America in April that we will only stay booked on solely because of it's itinerary (and believe me I have checked ALL others) not because we expect much of the ship or crew which may I add we have been warned by several people the crew is all American so not to expect the best service, What we have progressively noticed on our last four cruises is a substantial decline in on board Customer Service, serious drop in crew moral and the loss of charm that NCL once possessed but now appears to have lost. It is abundantly clear is is time to book elsewhere. Read Less
1 Helpful Vote
Sail Date: December 2017
We chose this cruise because of the length of the trip, the reviews from our travel agent and time schedule. The embarkation process was smooth, the fact that we arrived 3 hours after the initial process help a lot. The ship schedule ... Read More
We chose this cruise because of the length of the trip, the reviews from our travel agent and time schedule. The embarkation process was smooth, the fact that we arrived 3 hours after the initial process help a lot. The ship schedule accuracy is pristine, they dont play around, they say they leave 4:30pm and they do. Theres a lot of places to eat around, free and paid. The ship was really clean. The service received from our steward was excellent, a very friendly man from Bali, Mr Gusti. With that been said, lets start with the not so good part. The Cabin was hot most of the time, the first 5 - 6 Nights were unbearable and i mean sweat at 2:00am. We barely slept because of the heat. We called guest services a couple times, they sent a technician that told us about a damper and power surges and the fact the vent was open to %75 because of that. In the end he did something everytime, but the temp was not even close to cold or fresh. The cabin bathroom didnt want to flush for a couple of times, the worst event was the last night, stood like that for 2 hours. We felt discriminated at times, because of the table expenditure. The moment they realized we were not much of a fan of alcohol or expensive beverages, the service went from 10 to 0. One night we were accomodated on one side of o'sheehan's, the side where there was no one else because of the need of a low table for my son in a wheelchair, that night we saw the waiter like 2 times...the rest of the service i had to either call for them or stand up . Only at the specialty restaurants we felt welcome from start to end. The debarkation process with a wheelchair was really difficult, had to compete with rude people and anxious to get home. The procedure stated that cabins with people with wheelchairs met at the le bistro lounge, we arrived there on time, but no one from the ship was there...they were on a different zone of the lounge(close to the kitchen or service area). I asked a security person about the process, but he was clueless, but he was kind enough to make the calls and guide us to the correct zone. Read Less
5 Helpful Votes
Sail Date: December 2017
I have cruised with NCL many times. This was my first bad experience, and BAD is polite. The ship itself should be retired. It was rusty, not rust stained, cracking rusty. The staff had horrible attitudes, for the most part, with a few ... Read More
I have cruised with NCL many times. This was my first bad experience, and BAD is polite. The ship itself should be retired. It was rusty, not rust stained, cracking rusty. The staff had horrible attitudes, for the most part, with a few exceptions. The food was poor. The service was terrible. The toilets didn't flush for hours at a time. We docked where we told we could walk to a ferry to go to a beach or shopping. We had to take a cab to the ferry, because we docked at a different doc, but no one told us. We had dinner reservations, 15 minutes after our time, we inquired on the wait. We were told '2 minutes we are cleaning the table'. Another 45 minutes later, only after making a fuss, we were finally seated. A server came to us poolside, we ordered, he said he would be right back. He came back over an hour later, we asked what happened, he said the bar he worked out of, closes until 2! Why did he tell us he would be right back? Disembarkment was a complete nightmare. After they announced it started and people lined up, it took them 1/2 hour or more to open the doors. people were jammed on the stairs, elevators, hallways! I did not speak to one person that was happy, including staff. If this was my 1st cruise experience, I would never do it again. Read Less
8 Helpful Votes
Sail Date: December 2017
This was our sixth and final cruise with NCL. We'll take our business elsewhere. NCL's big mistake: they chose to offer severe last minute discounts in order to fill the ship to capacity before we left San Juan, Puerto Rico. ... Read More
This was our sixth and final cruise with NCL. We'll take our business elsewhere. NCL's big mistake: they chose to offer severe last minute discounts in order to fill the ship to capacity before we left San Juan, Puerto Rico. While we paid thousands, the folks in the adjacent cabin only spent several hundred dollars for the equivalent product. NCL chose not offer us comped upgrades or discounts to "even things out". Unfortunately, as an example of our cruise participant demographics, the couple in the adjacent cabin also enjoyed fighting and passionately bickering at high volume during late night hours. They did it EVERY night, and they represented others that stiffed taxi drivers while in port, cut in line, played their music loudly on portable boom-boxes throughout the ship, and didn't have the keen financial ability to pay-up as the ship approached home port. In a nut shell, the boat was a proverbial Walmart on the Water for the 7-day event. If NCL got stiffed on payment, it'd be because they deserved it. Regarding other "highlights": Food / service: average at best, bland, slow and cold with the exception of the two main dining rooms, Los Lobos and Modero's. For these four places, the food, staff and service were EXCELLENT, just like in the good ol' days of great customer service. For the most part, bar staff and beverage service was very good. The only negative example was the big ol' bartender that was behind the bar in O'Sheen's. He was miffed when we asked to watch an NFL game on the TV. And he was "addicted" to his cell phone while on duty throughout the cruise. Our balcony cabin was comfortable for two and had paper thin walls, or at least the door that adjoined them should have been sealed shut. It may have blocked out some of the Spanish and profanities. The cabin steward struggled throughout the cruise to restock two packets of regular coffee and a couple of creamers throughout the trip. He was great at making animal towels and we overcame the coffee supply dilemma by grabbing the supplies off the carts. In a nut shell, NCLs service and product has tanked. This was reaffirmed by others swapping stories on the boat and at the airport on the return trip. We'll move on to Celebrity or another cruise-line that values the customer's financial investment. Read Less
5 Helpful Votes
Sail Date: December 2017
We chose this cruise because of the islands we were to visit. It was a cruise for 6 sisters to enjoy time together as there is a great age difference between us and we wanted a lasting memory for the younger girls to remember the older ... Read More
We chose this cruise because of the islands we were to visit. It was a cruise for 6 sisters to enjoy time together as there is a great age difference between us and we wanted a lasting memory for the younger girls to remember the older ones. (Our time on this earth is shorter) Because of hurricane Maria our cruise ports changed, we understood and wanted to postpone or rebook for a later time. NCL said no, we would lose the entire cruise because it was less than 90 days out and we paid in full for 2 suites roughly 10,000. We would still have to departed from a disaster area, San Juan Puerto Rico. We had our hotel reservations cancelled TWICE because F.E.M.A took over our hotels (different hotels) Tried rebooking our flights and S.W.A. wanted $600.00 more per ticket to change them by just one day. Well, we stuck it out and got a dump of an apartment for 2 nights. On to the cruise fiasco. We had priority boarding that took us over 2 hours to board, suitcases damaged (3 wheels completely torn of and fabric ripped to bare metal showing. The islands we were going to were St. Lucia, St.Martinique, St. Maarten, St. Kitts and St. Thomas, revised to St. Lucia, St.Martinique, St. Kitts, St. John's and St. Croix as of the 30th of December. We we boarded the ship and got to our suites we then discovered we were to longer going to St. Croix, but going to St. Thomas, Wow! One of our suites with "floor to ceiling windows" you couldn't see out of as if they had not been cleaned in months. Numerous complaints were made to no avail. Paying for a view we never got! The pool bar closed EVERY night by 11 and many times earlier and not even any piped in music to listen to if you wanted to just sip drinks by the pool. We used an I Phone to have music by the pool. The cruise was mostly Latin music and the bars that were near the suites were closed down early every night. We would have to go to the front of the ship to get drinks and carry them back to the pool, to have other music than salsa, nothing against salsa, but it gets boring after 50 or 60 in a row! The food was marginal and even the places that were suppose to serve 24/7 closed. The art shows ran too long and other events you we not able to make because you had no time to change between them. Missed alot of things because of their poor scheduling. It took one of my sisters 3 days to clear up her on board account, causing her undue stress on what was suppose to be a enjoyable and relaxing time with all her sisters. Don't play bingo on their ship, 1 game for $25.00 and No guarantee payout. Casino isn't much better, I listen to a patron discuss the payout or should I say "lack of payout" on a machine with the "CASINO HEAD" for an hour! He should have taken the argument away from the ears of other player, but did not. Made me not want to play there again. Many other things went wrong on this cruise that were not corrected and that is why I Will not return to NCL for another cruise. Read Less
19 Helpful Votes
Sail Date: October 2017
I had done many cruises but I really wanted to splurge on the Viking Cruise. I heard it was the best overall cruise line & the West Indies Explorer package really seemed to fit the bill for my husband & I. It was a special trip ... Read More
I had done many cruises but I really wanted to splurge on the Viking Cruise. I heard it was the best overall cruise line & the West Indies Explorer package really seemed to fit the bill for my husband & I. It was a special trip for many reasons but mainly to celebrate my retirement. The customer service while booking the cruise was great & even after Hurricanes Maria & Irma, we still decided to go (even though 3 ports of call were deleted from the original schedule & flying into Puerto Rico was very chancy). The cruise line gave us $250.00 each on board credit & 25 % off of the next cruise based on our current stateroom cost (basically nothing as I came to find out). After arriving for embarkation, we were shown to our rooms. Immediately after that, I discovered 2 things: About 250 rooms were vacant (So many cancellations-the ship holds about 940+ and there were 503 passengers on this cruise. We actually outnumbered the staff. AND virtually every one was upgraded to a higher stateroom class. The next day I went to Guest relations (oxymoron...there is no relations at all) to inquire. I was met with immediate hostility...She stated that I didn't know what I was talking about & I must have misunderstood. Then, she went on to say that for $200.00 each more, we could upgrade to a same size cabin & receive a bottle of champagne, a cashmere throw to use (not to keep), binoculars, and a mini bar. Then she said for $900 more each, we could upgrade to a bigger room, etc... I told her that seemed unfair given the fact that the rooms were empty & others received free upgrades. Then, she loudly stated in from of other guests & staff that I should be ashamed of myself because "how would I feel if I paid full price for a room & another person received a free upgrade?" I was totally embarrassed & left. Two days later we received a feedback form. I wrote what happened. The next day they told me that we could pack our room & move to the same size cabin with the small amenities if we wanted. Well...not four days into our trip. They missed a golden marketing loyalty opportunity by not offering it in the first place. The shore excursions were pretty bad except for the beach excursion (we had to pay $49 each-the rest we did were included) in Barbados. On one excursions, we had a 98 year old woman with us traveling alone. After one of the stops, the guides couldn't find her. They held up the tour for 30 minutes searching for her. Neither guide (one local & one from Viking) never physically did a headcount. They counted from the front of the bus, I suggested that go through the bus to look for her. Finally they listened & found her asleep in the very back of the bus. No engagement whatsoever. The same for the "Cruise Director" who was nonexistent. The final cap on my decision to never use this line again was when we spoke to a cruise consultant for a possible next cruise (to use our vouchers). I mentioned that I really wasn't completely sold on Viking. It seemed to lack any on board engagement, events, music, or fun. She told me that Viking is just not that kind of cruise. They are very culture driven and destination oriented. Then she stated that maybe I wasn't a "good fit" for the type of people who cruise on Viking. I guess so. So, if you have a ton of money to spend on a very vanilla & uptight kind of cruise, then Viking is your cruise line. I saw many passengers treat the service staff as if they owned them & I guess I just don't see the world that way. I'm sure that my review will be in the minority, but if you find some of the things I mentioned unacceptable, then I hope I shed some other light on the cruise. The food was great, there was free beer or wine with lunch & dinner (you could purchase an additional spirits package for $199.00 a piece but both parties had to purchase it. If one partner does;t drink, then you're out of luck). The service staff was phenomenal & they really attended to your every need. Read Less
4 Helpful Votes
Sail Date: March 2017
Beware. Do not book this cruise over Spring Break- Caribbean. Beware of other voyages as well since Windstar apparently caters to these types of events and is oblivious to the impact on their repeat customers. Check if there are any large ... Read More
Beware. Do not book this cruise over Spring Break- Caribbean. Beware of other voyages as well since Windstar apparently caters to these types of events and is oblivious to the impact on their repeat customers. Check if there are any large groups booked on your ship. The cruise we were on during Spring Break 2017 was terrible. The cruise was taken over by an outside party band and it was NOT family friendly. The staff did nothing and there is no recourse once you are on the ship. Lots of drinking and vulgar activity. No class at all. We couldn't even use the pool or hot tub most of the time. The groupies took over the hot tub and pool almost every day yelling woo-hoo and drinking out of king size 7-11 cups. It was unbelievably rude and obnoxious. The entertainment from the cruise was often substituted with the "band" which was mediocre at best. Like seriously, how did this happen? This is a top of the line Cruiseline and they took it down at least 1000 levels. We had sailed on a previous Windstar cruise and it was top notch. Windstar catered to this group band and deteriated their entire reputation. We will never book a Windstar cruise again. This was a self-proclaimed "booze cruise" and Windstar should be ashamed. What a disgrace to allow families to be part of this. At the bare minimum, Windstar should have disclosed that this group was the majority of the cruise and any other passengers would be outnumbered. If you want a low-class, booze cruise, look no further. Read Less
9 Helpful Votes
Sail Date: December 2016
We chose this cruise because of the cost. It was a good deal. Maybe that was our firs mistake. The embarkation was disorganized; you didn't know what line to stand in. Next, the Windajammer Buffet was terrible. Rice and beans, ... Read More
We chose this cruise because of the cost. It was a good deal. Maybe that was our firs mistake. The embarkation was disorganized; you didn't know what line to stand in. Next, the Windajammer Buffet was terrible. Rice and beans, hash, mashed potatoes were the first things that greeted you. Kids picking at the buffet, dropping food. As we walked down our corridor on the 7th floor, every single day there was maid carts in the way, discarded room service glasses and trays left for hours, vacuum cleaners in the aisle, even had to get out of the way of the staff vacuuming in front of the elevators. There was a bad smell in the corridors, couldn't identify it. This cruise was based out of Puerto Rico. We were told by other cruisers that residents of Puerto Rico got an insanely low cost to be on this cruise and we were definitely the minority. I believe the cuisine was catering to these folks. I will say, however, that Giovanni's Table was outstanding both nights we were there. Only good food on the cruise. Even the Dining Room food was sub par. Won't ever leave out of Puerto Rico again. Read Less
1 Helpful Vote
Sail Date: October 2016
Hallways smelled of BO, food poisoning from buffet. Horrible service in no fee restaurant, hearty cabbage soup was a broth, brought wrong entrees to table, very disappointing, we felt they just didn't care. Wev'e been on many ... Read More
Hallways smelled of BO, food poisoning from buffet. Horrible service in no fee restaurant, hearty cabbage soup was a broth, brought wrong entrees to table, very disappointing, we felt they just didn't care. Wev'e been on many ncl cruises but after this one we are not going to travel with them. Brought my daughter and granddaughter on this trip with us. so that made it even more disheartening, my daughter got very sick from buffet. The only redeeming factor was the beautiful locations and the wonderful shore excursions. Also most of the passengers on the ship were warm,wonderful and lively.The dinning room, the service and the food was much better . When we first got on the ship are hallway had a strong BO odor, and they seemed very understaffed for there housekeepers. Surprised because we never encountered that problem on any of the other NCL cruises we had taken. G Berman Read Less
16 Helpful Votes
Sail Date: March 2016
Our destinations were the only attraction! Our days off the ship were amazing! Our days at sea?.. The Diamond Steak House should be the standard of quality for every meal! Guys Burgers...Awesome ! Servers All friendly, and eager ... Read More
Our destinations were the only attraction! Our days off the ship were amazing! Our days at sea?.. The Diamond Steak House should be the standard of quality for every meal! Guys Burgers...Awesome ! Servers All friendly, and eager to serve! Boarding---at the airport loading and unloading our own bags on to the truck. Food -- over cooked, frozen, processed, tasteless, soggy...avoid! Maid staff-- was on top of all the public bathrooms to ensure they were spotless! Cruise director: Lame--Charades, reverse charades with the same movie titles. Trivia...with a host that has no clue what he's reading and barely speaks English. Cheap...Cheap...Cheap. Couples dance classes, nice idea, how about have them after dinner maybe before the band starts, where people can dance. "Happy Hour" non existent. The putrid quality of air was at times stomach renching and quite disgust! Would I do this type of cruise again ...Never! "ALF (assisted living facility) on the water. 3000 people is way too many! Quality over Quanity, I will never go on or recommend a cruise with more than 300 people! Read Less

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