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6 Helpful Votes
Sail Date: March 2019
A friend told us of a "bargain" cruise on the Silver Wind sailing from San Juan. Therefore, we signed up for the cruise. The Silver Wind is an older ship which apparently is due for a makeover in 2020. Also, it is supposed to ... Read More
A friend told us of a "bargain" cruise on the Silver Wind sailing from San Juan. Therefore, we signed up for the cruise. The Silver Wind is an older ship which apparently is due for a makeover in 2020. Also, it is supposed to outfitted to sail to Norway and even the Arctic. In any event, I had read reviews online about how it is an older ship. Indeed it is. There are a number of pluses about the Silver Wind. It is a small ship with not too many decks. Thus, it is easy to get around without thousands of people being on board. The ship still has a nice design, and we were always able to find seating in the theater, unlike some larger ships on which we have traveled. There are basically 3 restaurants: the main restaurant, with open, anytime seating; La Dame, in which it is hard to get a reservation, and The Grill/Hot Rocks on deck 8 by the pool bar. For the most part, the food was good. The dinner at La Dame was excellent, as was the service. Dinner at Hot Rocks was also good; I like to choose the meat and cook it on the hot stone. Of course, others chose to have the chef cook their entrees. Lunch at The Grill, however, was hit or miss. My wife ordered a reuben. Anybody who knows what a real reuben sandwich is would be appalled. The sandwich had a few very thin slices of some processed meat, nothing like what a reuben is supposed to be. Even though my wife complained, the chef either didn't care or couldn't change it since the same lame sandwich was offered the whole cruise. Service in the dining rooms was usually quite good. The sommeliers are excellent, and the ship has a decent wine list, although some of the wines are a little overpriced. The serving staff was quite friendly as well. Generally, the bar drinks were good, though some were a little off. The pool had a number of lounges. Usually some were available, at least in the morning, since the cruise had no sea days. The pool was closed once for "sanitation". It is a small pool not conducive to swimming. The cruise director Colin is engaging and an extremely talented pianist. The singers were quite good; 2 of them had operatic voices. The shows were entertaining. The lecturer was John Pennycate, who gave several interesting historical lectures, although he was not allowed to talk about the controversial subject of the use of nuclear bombs during World War II. Our butler Ranni was hit or miss. For example, once we asked Ranni for a bottle of white wine, 2 diet Cokes and extra glasses. He didn't bring any of them. Other times, he brought ice as needed for me to ice my knee post surgery. Our room steward Karin was good, although she forgot to leave us wash clothes once. The ports of call were often lesser known Caribbean islands. The most well known was St. Barths. The only ship shore excursion we took was to Belle Mont Farms for lunch and an island tour of St. Kitts. The lunch was good with many ingredients grown on the site, and there was more than enough to eat. The tour was all right, but not outstanding. Also, the tour seemed a little pricey for what we got. On Antigua we had booked a tour through Costco which was much cheaper, although the lunch there could not hold a candle to the one on St. Kitts. For the most part the excursions were for snorkeling, sailing, etc. The one to the Baths apparently was somewhat risky since some people slipped going down around or through the rocks. The Silver Wind is not designed for children travelers, but several families brought children. There are not child activities on board. That having been said, this was our last Silversea cruise. The people on our deck were notified that the hot water would be turned off from 2:30 PM to approximately 3:30 PM for maintenance. Nothing else was said, and no warnings were given. When my wife took a shower later that afternoon, she noticed that her white wash cloth turned rust colored. When she dried off, rust-colored spots dotted her bath towel. Obviously, there was a lot of rust in the line, but the ship's personnel did not warn anyone of that possibility. My wife called the butler, who said that he was sorry. Then he ran the cold water. After he left, I turned the temperature to all hot water and let it run a long time. The bathtub floor was filled with dirt, sand, rocks and rust. I went to the reception desk and complained that they could have waited until the ship docked at the end of the cruise to do the work. The receptionist claimed that it was an "emergency". If it was an emergency, the work should have been done immediately, not hours later. I told the receptionist that at least the ship should have warned passengers about the possibility of dirt, rust, etc coming out of the shower and faucet and told them to run the hot water for a long time. The receptionist claimed that rust and dirt had never come out of any faucets or showers before. I told her that was extremely difficult to believe given how old the ship was, the maintenance problems and the likely result. After all, a hot water line broke earlier in the cruise, requiring the ship to move the occupants of two suites to other accommodations. Furthermore, outside of a perfunctory "I'm sorry" initially from the reception, there was never any apology from the hotel manager or anyone from the cruise line. Apparently, they felt that it was not a problem. We have sailed many cruises. While maintenance issues can pop up from time to time, we have never experienced anything close to what occurred on this cruise. The water coming out of the tub faucet at times looked like sewer water, and it left enough residue for us to start our own dirt lot. To cover my wife in rusty, dirty water was truly appalling. Not to apologize formally for such a horrible incident, however, is inexcusable for any cruise line, much less a so-called luxury cruise line. So I hope that Silversea enjoyed our dollars. They won't be getting any more from us ever again. Read Less
3 Helpful Votes
Sail Date: March 2019
We had done two Viking Ocean cruises and have cruised other lines such as Princess, Royal Caribbean, Norwegian and Oceana. We like the Viking River cruises better. We had a balcony but it was on the rear of the ship so we walked a lot. ... Read More
We had done two Viking Ocean cruises and have cruised other lines such as Princess, Royal Caribbean, Norwegian and Oceana. We like the Viking River cruises better. We had a balcony but it was on the rear of the ship so we walked a lot. There were few hangers and not that many drawers to put things in. They kept the hallways very cold,the restaurants were cold and the theater was cold. We were in the Caribbean so it should not have been cold when it was warm outside. I was getting sore throat and had to take a lot of cough drops. We ate most of our meals in the World Cafe even though tipping is automatic. The specialty restaurants were included but you needed to make all of your reservations at the beginning of the cruise. I am a comfort food person, not a gourmet. The Mexican restaurant food was not like any Mexican food I had before. The portions were small and some of the food was unfamiliar to me even though I spent 30 years going to Mexico. The Italian restaurant menu was in Italian with extremely small print in English and I could not read it with my glasses on. I just asked for ceasar salad and Chicken Parmesan. The Restaurant seemed to serve the same menu pretty often. Viking gives you wine and beer with lunch and dinner and we had purchased the silver package using a credti from our travel agent and that was good. There were two Captains parties plus a sale away on the last night with champayne and snacks and this was very good. I had a problem about being invited to a mix and mingle even though I had started the role call. So I missed the first event but Mara from Romania, who was the head of Guest Services helped us out and there was a second mix and mingle that we did attend. It seems redundant that first you have to either start the role call or enroll and an exiisting role call and then also register for a mix and mingle, But I now know this and will be ready for the next cruise. I like the River cruises better because the ships are smaller, it was never too cold and we had people, who kept us fully informed on all events. Read Less
2 Helpful Votes
Sail Date: March 2019
We have sailed on the Dawn several times out of Boston and we were glad to see this Southern Caribbean sailing offered out of San Juan. We chose the "Free or Reduced Flights" offer and were given same day flights out of ... Read More
We have sailed on the Dawn several times out of Boston and we were glad to see this Southern Caribbean sailing offered out of San Juan. We chose the "Free or Reduced Flights" offer and were given same day flights out of Boston at a rate of $99 per person round trip. We flew on American Airlines ( and our flights were NOT scheduled on the 737 MAX) We were given a 6:10 am flight to Charlotte with 40 minutes to change planes and on to San Juan arriving at 1:30 pm. At the time we booked, the only other option was to fly in a day early, pay a $50 change fee, and book a pre-cruise hotel thru NCL - the cost of the hotel was $285 PER PERSON so we opted to keep the flights awarded us. They changed the program after we were ticketed, so that you may now book your own hotel at considerable savings but would not let me change when I inquired. We kept the NCL transfers to the ship thinking if we were delayed that NCL would get us to the ship. We should have taken a cab which would have been half the price and more timely. The wait for the NCL transport was long and disorganized and we got to the ship just after 3:00 pm. Check in was fast and easy and we went straight to our cabin to drop the one carry-on we kept with us. Our luggage actually arrived fairly fast and we had time to unpack before the 4:30 Muster. If you aren't on board for the muster you MUST attend a makeup the next day at sea. We were traveling with a group of 8 so met up with all of them for dinner and found the best waitstaff on board. Cherry was our lead waiter, and her assistant Vergilio - they were fun and we had such a great time with them, we requested them every other night in the Venetian dining room, and were able to get reservations each night to assure we would be with her. There was ONE "Dress up or Not" evening our second night out and guests were requested to wear "smart casual" in the main dining room but we found that the dress code was only observed that one night (ie no shorts or jeans) any other night it was completely casual, with men and women wearing shorts and very casual day wear. The menu's were plain, and other than the Prime Rib in O'Sheehans on the first night, and a Beef Tenderloin on another night, were nothing remarkable, other than we found most of the meats dry and overcooked. Disappointing as we are NOT huge foodies, so it takes very little to impress us with a good meal. We stayed in Cabin 8590 which is an obstructed view cabin - up the hall from O'Sheehan's. This corridor has several twists and turns, so we never heard loud music from O'Sheehan's. We had a life boat directly outside our windows so we had light coming in, but no view which was fine with us - we knew we would not be spending a lot of time in our cabin. We did have workmen in the lifeboat two mornings fairly early, but these were port days so we were up early anyway. Our first cabin issue came with some knucklheads who thought it was fun to "turn" the door messages. There is a little place next to your door cabin where you can alert your steward to Make up the Cabin, Turn Down the Cabin or Do Not Disturb - some clowns thought it was funny to go down the corridor and change the cabins signs, resulting in our cabin not being made up or turned down accordingly. After the first instance on the first day when our cabin wasn't made up by 1:00 pm we realized the sign on the door had been changed to "Do Not Disturb" and notified our cabin attendant by leaving a message. We NEVER met her all week! We explained that we knew it wasn't her fault and to please ignore the door sign in the future. It happened several more times, we reported it several more times, but our cabin was not attended to at least half of the trip. We felt that the steward could have done more to check to see if we were in the cabin - a phone call, or a knock on the door especially since we ASKED for her to ignore the door signs after reporting the issue several times. Just poor communication till she knocked on our door at 7:00 am the day of disembarkation to see if we were there - the ONLY day she bothered to check.... On the days we did get fresh towels, often the were severely frayed around the edges with strings hanging - the looked more like rags than towels - they should NEVER have been placed in a guests cabin! We also used the $50 port credit fee to book several excursions. Being GOLD Latitudes members we are supposed to get a discount on excursions, and noticed they weren't showing up on our account - we had to go to the excursion desk to request this perk - we were told it's "not automatic"... My friend is Platinum and she had to pay a $3.95 registration charge to use her "free internet" minutes. More and more the N in NCL is representing "Nickle and Dime" and we were getting weary of these little things popping up. Excursion were fine but often not as stated on the packet - our first one was to Soufriere Falls and was supposed to be 4.5 hours - it was actually 6.5 hours which was fine with us but not the expectation that was set and some people were not happy they did not have time to "shop" before returning to the ship. We found that the time printed for duration was often a less than the actual tour times. The entertainment was what we expected - no more, no less. We were glad to see Patti and Jose still on board, and a great comedian, Andrew Kennedy - his late show was great! We do miss the smaller gathering places on this ship - there are not many intimate areas to sit and enjoy a drink without a lot of "noise". The wine cellar was empty every time we passed thru and perhaps could be better used as another type of venue. Gatsby's is a nice place with smaller group entertainment but still very loud and not a lot of seating. Overall we enjoyed our cruise and it was as we expected having been on the Dawn before, but we find that NCL's changes in policies and lack of attention to details getting to be more of the norm. We will be putting NCL at the bottom of our list for the next few cruises. Read Less
1 Helpful Vote
Sail Date: March 2019
We've been on several cruises, with Norwegian and others, and chose this one for the itinerary. Departing from Puerto Rico has the advantage of being able to hit several islands with only one day at sea, so it seemed a great choice. ... Read More
We've been on several cruises, with Norwegian and others, and chose this one for the itinerary. Departing from Puerto Rico has the advantage of being able to hit several islands with only one day at sea, so it seemed a great choice. I think to keep this as short as possible I'll just say that the Dawn had the feel of everything being second-string. Not the worst, but not top shelf either. Balcony cabin was ok, our steward was great, and everything worked. Two twin beds pushed together do not make a queen though, and the gap makes sure you sleep on your uncomfortable side and no snuggling. The balcony and exterior had a lot of rust, but it was useable for a little late night wind and relaxation. The food was average, about what we expected. For all the complaints the Garden Cafe (buffet) wasn't bad. Be selective and understand it for what it is. O'Sheehan's was below average, and the Bistro was overpriced and overrated. Don't even bother with the sushi. I know it's a cruise ship, but if you're going to feature it, do it well. Service went from good (Le Bistro) to indifferent (O'Sheehan's) to just plain bad (Sushi), and we overheard several complaints. All the bars were hit or miss. Anything poolside was a coin flip, and the roving servers didn't seem to get better or worse with or without an extra tip. Typical over-sugared and under-liquored "tropical" drinks, and I even ordered some liquor+mixer only drinks that tasted odd. I'll never understand why the beer selection is so poor, especially with the explosion of micro-brews, and with most of the islands having their own beers why not feature some of them? Easily fixed, but I won't hold my breath. Gatsby's was the lone exception, with better music (Charlie), overall atmosphere, and martinis - a few of which were pretty good. It was also rarely too crowded, and the service was fast and friendly. Proximity to the cigar room is a minus for some, but I was ok with it. Huge complaint with the music. I mentioned Charlie in Gatsby's as a huge plus, Jose and Patti also good, and VIP was fine also. Whomever booked Sabor Latino should be fired, along with the person who scheduled them poolside every day right after you'd typically board the ship after a day ashore. Forget chilling by the pool. Nice people I'm sure, but unlistenable. Again, I heard lots of complaints. Stick to the DJ. Every island has its charms and shortcomings, so I won't go into that. I will say that we did far better with locally booked or non-NCL booked excursions. Better price, better variety, and a more personalized experience. Do a little research and you'll be happy. Overall it wasn't horrible. Typical nickel and diming every chance possible, but the crew just didn't seem with it. There was some great service, but mostly everyone acted like they wanted to be somewhere else. Not awful, but not "first string". We had a good time, but the value wasn't there. I don't think we'll be going on the Dawn again. Read Less
Sail Date: March 2019
The cruise was fantastice and the service impeccable. Picked the cruise because I had family already booked on it. The room itself was large and well laid out with quality furnishing's and many amenities. Picked the owners' ... Read More
The cruise was fantastice and the service impeccable. Picked the cruise because I had family already booked on it. The room itself was large and well laid out with quality furnishing's and many amenities. Picked the owners' suite due to the floor to celing windows in anticipation of captivating views from inside the room. Unfortunately not able to enjoy the views during the day because if you leave the shades and drapes open the room gets very hot, and the views aren't that great at night. Window shades were in poor condition and hard to operate and the drapes did not slide easily and were too short to close all the way. The drapes had no wrap-arounds to hold them open, we just wrapped rope around them to keep open. The service's that come with the suites is excellent and the people very friendly and helpful. They kept the room stocked with the preferred snacks and drinks requested. The food at the specialty restaurant's was very good and the seating was open and relaxed. The food in the main dining room was good, but the tables were a little too close and the noise distracting. We booked the excursions ourselves so can't comment on ship offerings. If not for the condition of the room it would have been a five star cruise. I would recomment the cruise ship, but not the Deluxe Owners Suite. P.S. My daughter and her family stayed in the Garden Villa suite, it was gorgeous and well maintained. Read Less
Sail Date: March 2019
This cruise was given to us through comps from a casino. Room was small but nice. Not enough of room for our clothes for 7 days. Bunk bed attached to the wall and cot under our bed made the room and little cramped. Lucky for us we got a ... Read More
This cruise was given to us through comps from a casino. Room was small but nice. Not enough of room for our clothes for 7 days. Bunk bed attached to the wall and cot under our bed made the room and little cramped. Lucky for us we got a discount on our drink package because normal price was $99 a day per person that has to be purchased for everyone in the cabin for the whole trip! I ordered Long Island Iced Tea for the first couple of days until I saw the bartender pouring it from the tap! It was pre-made and not a lot of alcohol in it. If I was paying full price for the alcohol package, I know I would be upset. Also water and energy drinks aren't included! Water cost me $35 for a 12 pack of 1 liter bottles. Once on board, the same 12 bottles were offered for $25! I wasn't happy. Food was good! The dining room and garden café (buffet) were included in the price but 7 other restaurants on the ship were an extra charge. Our steward was very friendly, our server in the dining room the second night was top notch. 2 bartenders in the casino were excellent. Other then that, most of the other servers or bartenders were not friendly. Service desk, excursion desk and people on the shops were very nice. Room service menu was very good and included in our price but had to pay a $7.95 service charge which I didn't mind. Checking in and out was very painless. Entertainment was good. The comedian that they had was excellent. Ship was a little hard to guide through especially on the upper decks. Shore excursions were good. Cruise director was top notch! This was my 4th cruise and my first with NCL. I should also mention that you're not allowed to bring on board and water or soft drinks, which was why I purchased a water package. You can bring on a bottle of wine per person, but they charge a $15 "corking fee" for each 750ml bottle and $30 for each 1500ml bottle. Read Less
Sail Date: March 2019
We had a Mini-Suite underneath the Garden Cafe. Fortunately the noise was not too intrusive. The food in the Garden Cafe was inedible. The coffee was gut renching. The concept of "Freestyle Dining" was misunderstood by me. ... Read More
We had a Mini-Suite underneath the Garden Cafe. Fortunately the noise was not too intrusive. The food in the Garden Cafe was inedible. The coffee was gut renching. The concept of "Freestyle Dining" was misunderstood by me. We did not realize that we had to "plan out our dining choices for the week". I was under the impression that "freestyle dining" meant that we could choose a specialty restaurant on the same day or on the fly. which we found out was totally not true. All of the specialty restaurants were Booked prior to the ship setting sail! What a huge disappointment! The food in the main dining rooms were average. Overall, the service was superb. The staff in the restaurants, cabin steward Jefferson Dulay, was exceptional. Our favorite shore excursion, Dancing Dolphin catamaran trip from St. Thomas to St. John was excellent. Val, Jason and Brandon were absolutely wonderful. The best shore excursion by far. We hired a taxi in St. Johns Antigua. Derrick was fantastic. The 2 hour tour was awesome. He took his time with each site and it did not feel as though you were sitting in a van looking out the windows. He made numerous stops and we got out to explore each stop. The taxi broke down on the way back and he made sure we were well taken care of in very little down time. Would hire him again for sure. Richard, the Cruise Director made each event we attended very enjoyable. He has a lot of energy! Ian, the dining manager made sure the dining room staff were efficient and kept things running smoothly. He was excellent! In spite of the things mentioned above, it was an overall enjoyable and relaxing trip. Read Less
Sail Date: March 2019
The overall trip was pretty good. We've cruised before with NCL on the Escape and it was fantastic. The Ship is small and everything seemed to be well laid out. Spent most of our time mid-ship and forward. I think the reason we ... Read More
The overall trip was pretty good. We've cruised before with NCL on the Escape and it was fantastic. The Ship is small and everything seemed to be well laid out. Spent most of our time mid-ship and forward. I think the reason we didn't get to everything on the ship was simply due to the number of ports visited. This was a 5 port trip, so we were busy off the ship most of the time. The ports were great and the excursions were really cool. Food was really good in most of the areas, but I've never tasted a worse filet mignon than what I had in the Brazilian steakhouse. Cagney's steakhouse made up for it though. That was a fantastic supper! Our waiter Ray was on top of it and I'd cruise with that guy anytime. My only complaint is that I had a balcony room that I paid for and couldn't use. The smokers next door were in their room all the time and the only time we got some relief was late at night when we were moving and we could open the door and air out our cabin. The smoke was so bad that our clothing smelled like a used cigarette when we got home. The staff was told repeatedly and I know they were confronted at least twice, but it didn't do any good at all. NCL should have thrown them off the ship and charged them a lot of $$ for violating the no smoking policy in the rooms. Read Less
Sail Date: March 2019
The pluses: staff were excellent except for a few who did their jobs but seemed reluctant. Cabin was good-like the location closer to aft on deck 10. The disappointments: no outside eating area especially for breakfast. Maybe it was ... Read More
The pluses: staff were excellent except for a few who did their jobs but seemed reluctant. Cabin was good-like the location closer to aft on deck 10. The disappointments: no outside eating area especially for breakfast. Maybe it was just our cruise and the crowd, but by 10:30 it seemed everyone was in bed. The piano player and duet were talented entertainers but were done by 10 although the daily said "8:45 to close". I guess close is 10. The service in the specialty restaurants seems to be "get them out quick". While this might suit some, we prefer to dine a bit more leisurely. Nothing frustrates me more than my second course arriving while my first course is only 1/2 done. Or my wine arriving when I'm almost finished my meal. We learned to eat a bit later and to tell the server how we wanted our meal paced. We felt much more rushed than on the Jade or Breakaway. The location of Bistro and La Cucina is right outside the cigar lounge which opens to the inside. You knew you were getting close when the cigar/cigarette smoke smell greeted you. As well, the piano lounge is there. Bistro at least has a door, but when it opens the restaurant music competes with the piano player - very distracting. La Cucina is open to the lounge, and one evening we were accompanied by several audience members singing along. Good for them, but not for us. The ports were excellent and we had a good time, but we won't be on the Dawn again. Read Less
Sail Date: March 2019
We chose this cruise because of the itinerary + price that included some great extras. While we had a 4th FL room w/ only a porthole, we found it quite advantageous to avoid crowds and exit/enter very easily from the ports - they were on ... Read More
We chose this cruise because of the itinerary + price that included some great extras. While we had a 4th FL room w/ only a porthole, we found it quite advantageous to avoid crowds and exit/enter very easily from the ports - they were on our floor. However, get an inside room, being right next to the exits can be quite noisy early in the morning. Overall we had a great cruise. While I wouldn't consider myself a cruiser, it is great for last minute planning if the ports are good. However, since we had the prepaid beverage/dining plan, we felt it was gluttonous and would likely not take those options again. While it was of course our own decisions, we really felt obligated to eat/drink even when we weren't hungry. It's hard to return from an excursion then wait until 8:00 to dine, so of course we had a bite in the buffet, bad idea! The steakhouse and French restaurants were the best, in line w/ the reviews. We also enjoyed the Asian restaurant, the churrascaria could be passed on. The staff was great, appreciated the focus on cleanliness and service. Our room was fine, helped to get so many extras with our package. So here are my 2 beefs. 1) I read all my materials so thought I was sure that we had most costs covered. Surprise - they now have a daily per person service charge to cover ship employees who do not receive tips. I am glad they pay good wages, but I am still very sore that this was not included upfront, very sore. 2) I feel like I was up-sold to fill an excursion that was only mediocre. The gentleman told me the Golden Eagle Sail & Snorkel was the best snorkeling on the trip. It was a great catamaran but sad, sad snorkeling. When I complained about the parts I did not enjoy, nothing was done. Had I known that St Thomas was THE place to snorkel, I would have gladly bought that excursion. Next time I'll do my research and likely book elsewhere for a more reasonable price. At every port, we found better options for full or half day tours of the island highlights. Read Less
9 Helpful Votes
Sail Date: February 2019
We are fairly new cruisers. We’ve been on one other cruise line, Crystal. Viking likes to brag that they’re a better rated brand than Crystal, so all of my views are compared to our experiences on Crystal. Ship: The ship itself ... Read More
We are fairly new cruisers. We’ve been on one other cruise line, Crystal. Viking likes to brag that they’re a better rated brand than Crystal, so all of my views are compared to our experiences on Crystal. Ship: The ship itself is beautiful. It’s classy and well laid out. They were very diligent about cleanliness, so we had no GI issues. It’s modern, well-stated, and the spa is phenomenal. Cabin: We booked an Explorer Suite, which was lovely. It had a wrap around balcony, a lovely bathroom, walk-in closet with a sit down vanity, ample storage, and a living room. My complaint about the room is that other than being able to book our excursions early, there’s no preferential treatment for the room category. The air travel accommodations/booking process was awful, which I will address later. When we got on the ship, we had to go looking for our luggage. It was not delivered to our room. With this room category, I would have expected a higher level of service, but that was not the case. Maybe the owner’s suite has this, but don’t expect anything extra for booking the higher level room. Dining: Crystal totally beat the Viking Sea in this category. The meal quality was spotty. We had great dinners at the specialty restaurants, Manfredi’s and The Chef’s Table, but the quality of service and food was inconsistent even there. The service and food quality at the World Cafe and The Restaurant was sometimes good and sometimes poor. We had great service in The Restaurant one night and poor service the next. They seemed untrained and even the manager was pitching in to help. I felt like this whole voyage was a training voyage for much of the crew. Entertainment: I hate to be negative here, because the entertainers were clearly trying to do a good job, but someone mentioned that it was along the lines of a high school musical presentation. I think that’s a great assessment. The left handed guitarist was great, but I wouldn't book this cruise line hoping for great entertainment. Excursions: We were in the Caribbean, so we were wanting relaxing, water-themed activities. The beach excursions were WAY TOO SHORT. We would just get settled on our beach chairs and they’d say, “time to go.” My advice would be to pay a taxi cab driver to take you to the beach and bring you back. Save the money for the taxi driver. The excursion I was most looking forward to, Cruising the Anguilla Channel, was canceled the night before. I think they knew all along, because it would never show up on our TV under our “excursions booked” tab, but they didn’t tell us until the night before. And take cash! The islands are still recovering and most of the places don’t take credit cards. We booked this cruise 8 months in advance. When we booked, the website simply said, “one free excursion per port.” They really needed an asterisk that made it clear that the excursion was their brief overview of the island in a bumpy, crowded bus. We thought it meant any excursion, which was NOT the case. Shady. Service: Our cabin manager was sweet and it would be difficult for me to fault her, but I found her English to be very hard to decipher. This was the case with many of the crew members. They were just inconsistent. We ordered room service, which is offered 24 hours a day, and more than once, they shorted us one breakfast. They brought the missing items 25 minutes later, but we had to leave for en excursion. The spotty service was most notable in the dining establishments and the luggage delivery I mentioned earlier wasn’t a good sign for our first 15 minutes on the ship. The people in Guest Relations seemed stressed out, probably from the negative comments. Everyone was trying to print boarding passes at the same time and they had trouble with the paper and printer. The spa had great people and they seemed to be the most organized and professional parts of the staff. BIG NEGATIVE: I specifically asked the travel agent and Viking NOT to make us sit and wait forever at the airport for our departing flight, as we had a nine hour flight awaiting us. Viking kicked us off the ship at 6:30 am, and our flight didn’t leave until 1:00 pm. By the time we arrived home, we had been up for 20 hours. There was a flight at 8:00 am that Viking could have booked us on. BIGGER NEGATIVE: I would advise anyone taking this cruise to book their own airfare. The cruise offers airfare as an included feature, but it’s really not worth it. We were flying out of LAX (Southern California). Viking wanted us to fly north to Chicago or New York, IN THE DEAD OF WINTER, just to turn around and fly south to Puerto Rico. We tried to renegotiate different flights that didn’t have us flying into inclement weather. We finally decided to purchase our own outbound flight, but because we did this, they charged us a $100 surcharge, which they would not reimburse us for. You read this correctly, they charged US $100, even though we paid for our own airfare, so we could avoid the illogical flights they wanted us to take!!! Embarkation and Disembarkation: The people were nice, and the guy who loaded the luggage at the Puerto Rico airport was a rock star! There certainly could have been more clear instructions, but we figured it out. Your Fellow Cruisers: Most of the people on the cruise were older people. When I say older, I mean 70+. This is fine, and we expected an older crowd. I am 60 and allegedly a young looking 60, so I had more than one older woman ask me if I was old enough to be on the ship. In fact, some women were somewhat hostile about it. My husband is older than I am, and we generated a few eye rolls and disapproving looks. We were there to celebrate our 40th wedding anniversary, so clearly people were jumping to some wrong conclusions. The people we enjoyed were the ones who ventured out with us on excursions. They were more active and friendly. I guess you don’t get to choose who you cruise with, but just know that it’s mostly seasoned travelers. Read Less
4 Helpful Votes
Sail Date: February 2019
I was looking forward to this so much and first time trying Viking, thought the Caribbean would be a good choice as it was one of their less expensive cruises and I wanted to see what the Viking experience would be like without spending ... Read More
I was looking forward to this so much and first time trying Viking, thought the Caribbean would be a good choice as it was one of their less expensive cruises and I wanted to see what the Viking experience would be like without spending too much money. Weather was mixed, some of the Islands are still recovering from various hurricanes so be prepared for infrastructure and transport that may not be what you’re used to. No sea days, in a different port each day ( except San Juan at the beginning ) Let’s start with the good things: Beautiful contemporary classy ship with gorgeous public spaces. Staff good in the main but quite a few seemed to struggle with our British accents and some were surly and on automatic pilot. They didn’t listen. Good cabin stewards. Nice cabin but on the small side. Fantastic bathroom. Top end and stunning spa suite. Expensive for treatments though. Included excursions were ok but given itinerary it was to be expected. Optional excursions expensive. Silver beverage package good at a decent price but all drinks reasonably priced in any event. Other cruise lines should note. Good included WiFi And the not so good: Food and wine Layout of buffet and indeed main restaurant not great. Small ship so narrow down each side. In the main restaurant, you felt at times if you were sitting in a corridor. Service very spotty, wine waiters, difficult to get a hold of, serving staff were different all the time. Seemed a bit chaotic and it took on average around two hours each night for a 3 course dinner to be served. Not always asked if you wanted tea or coffee. Food itself ranged from very good to indifferent and we had over cooked fish and lukewarm food on more than a few occasions. The speciality restaurants offered better service but food didn’t live up to the hype. They take themselves far too seriously in The Chefs Table. The staff need to lighten up a bit and let their personalities come through. Having said that, there was one waiter who was particularly bumptious, condescending and aggressive. After we complained, the restaurant manager sorted it out but it was quite an upsetting experience. Mentioned the overcooked fish in mid cruise survey and was gobsmacked when the head chef called, came to see us in Manfredis that night, got the main chef to come to our table too and arranged for beautiful petit fours to be sent to our cabin. It was impressive how Viking wanted to sort things out. We had upgraded wines as on the package- seemed to confuse staff but in the main the upgraded versions were decent enough. However, the included wines were pretty poor with very limited choice. It wasn’t exactly free flowing either way. Mamsens good, coffee and pastries in the downstairs bar good. Lovely Gelato and desserts in the buffet. You get much better food and wine on Oceania though. No comparison. Room service- we gave up after a few days. Missing items. Wrong items. Entertainment- A real weak point. Good band, four great young singers with 4/5 shows over a 10 day cruise. Couple of movies shown in the evening. No guest artistes. Classical duo. Nice up to a point and then begins to grate. Good pianist but no vocals.Not looking for high impact stuff but it was a bit too sedate. Better than Oceania though where the Tumbleweed roams freely. Atrium bar and Explorers bar very nice places for a pre dinner cocktail. Toshaven - lovely little venue for dancing but not well attended. Good fun though and the band/ singers very good. Didn’t go to any enrichment lectures so can’t comment. Others said they were interesting. No casino but in my book, not missed. We are a couple in our late 50’s so we were at the lower end of the age spectrum. Fellow guests were in the main very nice, polite and courteous. So, summary- there is much to like about Viking BUT at this price point, there are other options that may suit better. It depends what you’re looking for. If only I could combine a bit of Oceania, a bit of Celebrity, Regent and Azamara with Viking, I think I’d have found the perfect cruise line. I thought I had found it, but I wouldn’t rush to book another cruise with them unless the itinerary sang to me. Read Less
Sail Date: February 2019
We were part of a business group putting on an annual thank you event. They hosted several parties that were great and they provided ultimate drink package endorsements. Overall the trip, ship and experience were undeniably fantastic. ... Read More
We were part of a business group putting on an annual thank you event. They hosted several parties that were great and they provided ultimate drink package endorsements. Overall the trip, ship and experience were undeniably fantastic. We were left with a few head scratchers at the end... the dining experiences were less than hoped for and a couple times even disappointing. We experienced a short tempered and fairly rude hostess at the Los Lobos restaurant. She was cross and insured we were well aware we needed a reservation to dine there, but it was her duty to seat us if she could. We were seated in the back but still in sight enough to complete our experience with only two other tables being sat the entire time. The food in general was good not excellent. The food service was slower than necessary even for a relaxed guest environment. A little more attention to each table and/or more prompt food delivery would have kept us personally less anxious to conclude a dinner seating. The comedian was great, Alex Ortiz. The aerialists were beautiful. The ship dance crew was energetic and smiley but the choreography was laughable and we left a few shows. The last couple days the ship started coming down with cold symptoms, myself included. Our room steward mentioned she had been in medical with a fever earlier that day... was curious as to why she was then in our room. Again, overall the experience was amazing and the crew is great and we ate and drank and played to our desire. We are unsure as to if another cruise was left to our planning if we would cruise Norwegian again or try a different line. We thank you all for a wonderful vacation nonetheless. Read Less
Sail Date: February 2019
Won the cruise, so was first-timer on NCL; however, have cruised on several other cruise-lines. Our cabin was upgraded through the online bidding process to a suite; so really enjoyed cabin and services being a suite guest provided. ... Read More
Won the cruise, so was first-timer on NCL; however, have cruised on several other cruise-lines. Our cabin was upgraded through the online bidding process to a suite; so really enjoyed cabin and services being a suite guest provided. The crew was super; doing everything they could to make us feel like part of the family. I'd like to especially commend Adem Sonmez (Assistant Matre-D' Aqua) for his above-and-beyond assistance with my companion's very specific diet restrictions. He personally came to table each night with next evening's menu so companion could place her order for next evening's dinner. We switched to Venetian for dinner half-way through cruise because it was quieter. But, we made a special visit last evening to Aqua just to thank Adem...he was our "hero award winner" for entire cruise! Over-all, ship was very average in all other aspects when comparing with other cruise-liners. I do give a below-average rating to menu offered in main dining rooms. We had wonderful breakfast/lunch options as suite guests, but main dining room for dinner choices lowered over-all rating. I joked with Matre-D in the Venetian one evening saying that some of their entrees were the poor-man's version of what I expected to be on the menu. I don't know if I'll ever book with NCL again. If I do, I guess I'll need to pay extra for the speciality restaurants to get the quality of dinners to which I've found standard in main dining-room on other cruise-lines. Read Less
Sail Date: February 2019
We found ourselves on this cruise due to our limited options based on spring break. The Dawn is definitely a smaller and older ship. It doesn't have the bells and whistles of the newer ships but, is certainly clean. The ship itself is ... Read More
We found ourselves on this cruise due to our limited options based on spring break. The Dawn is definitely a smaller and older ship. It doesn't have the bells and whistles of the newer ships but, is certainly clean. The ship itself is well kept but, the age shows. Few elevators and the "main rooms" are nothing elaborate. Getting on board was flawless. Easy transfer from the airport and quick check in. Luggage was a bit late to the room but, not awful. We had a nice balcony mini suite that was spacious and spotless. Gorgeous views from that balcony and well worth the extra money for that perk. A word of caution though... don't book near the pool. Even one deck below, the music was so loud from the nightly "party" and it made it impossible to sleep and be ready for early excursions. Dining was okay. The buffet had several good selections each day and was certainly handy for a family to zip in and enjoy. The other restaurants were virtually impossible to get in to but, O'Sheehans, Aqua, and the Steakhouse were great! The entertainment was a bit dated and not very exciting. Our cruise offered two great shows but, the other times were filled with painful lounge type singers and game shows. Fewer activities on board than most ships. Only one pool and limited "sport" stuff. A small basketball court and a few shuffleboard courts were it. The casino is small and SO SMOKY. Yuck. The service and crew was AMAZING. Honestly, every single person on board was friendly, outgoing and polite. The crew made the cruise! The shopping was okay... jewelry store was quite nice but.. how does the "gift shop" not carry sunscreen??? Poor planning for sure. The ports were all nice but, we got burned on some excursions. In Barbados--the snorkeling trip with the Tiami crew was tough. They wouldn't allow fins to be used which made it hard for half of the boat to even do it. The reef riders in Antigua are more challenging than advertised but very fun. The dolphin experience (push, pull) in St. Kitts is the BEST thing ever! In St. Martin I would not recommend the golden eagle sail thing. They stuffed 93 people on the catamaran and it was awful. We traveled with a 14 year old and 17 year old and this cruise was fun but, not great for them. More for the older crew for sure. Disembarkation was smooth and we were zipped to the airport without a hassle. I would use Norwegian again but, would likely try a newer and bigger ship. The staff definitely made this trip enjoyable despite the rest being "just average". Read Less
Sail Date: February 2019
Two ‘mature’ adult travelers that love to cruise. This was our 3rd cruise on NCL, 2nd on the Dawn. Cabin 9668 Balcony AFT. Loved the itinerary for the Southern Carib. Cabin seemed to be smaller than the midship balcony we usually get ... Read More
Two ‘mature’ adult travelers that love to cruise. This was our 3rd cruise on NCL, 2nd on the Dawn. Cabin 9668 Balcony AFT. Loved the itinerary for the Southern Carib. Cabin seemed to be smaller than the midship balcony we usually get but they were not available when I booked. The Balcony had several rust spots and the wood railing needs some varnishing. The room view was great. A lot of creaking in this cabin and a little noise from the top cabin. Aqua dining room was good, not as big as the Venetian but the same menu. We loved the food at the specialty Los Lobos restaurant. Entertainment was ok, we have seen Elements before and don’t need to see it again. Comedian Vince Azevedo was good. Other shows we could not go to because of our dinner schedule. Clean ship, food was ok. Staff was very friendly, Cruise director Richard was very entertaining. I will cruise with NCL again but another ship. Read Less
Sail Date: February 2019
Southern Caribbean a less-common itinerary with new ports we hadn't seen! Staff is young, friendly, hard-working. Great to be the ONLY ship in port a couple of times! We departed at 9pm on embarkation day, which is great, ... Read More
Southern Caribbean a less-common itinerary with new ports we hadn't seen! Staff is young, friendly, hard-working. Great to be the ONLY ship in port a couple of times! We departed at 9pm on embarkation day, which is great, because everyone arrived at their own leisure. No crowds! It's a smaller ship, meaning not as many entertainment venues. Same couple playing music three nights in a row I think, so that became a bit tired. Norwegian's policies continue to offer less for more. They stick by their narrow rules no matter how small the issue is. Just one example, the gift shop didn't give me the small discount that came with my Rewards membership tier. They told me that the discount is only on Norwegian-branded merchandise. I said well, I was buying Norwegian merch. They said no, again, because it was already on sale. What?! Not only that, but since I wanted to buy 3 t-shirts, and it was 2 for $20, I would have to pay $15 for the third. After some discussion, they said ok the third one would be $12.50. Not a discount in my mind, since the others were $10 each. Read Less
3 Helpful Votes
Sail Date: February 2019
Travelled on the West Indies Explorer itinery in February as we prefer to minimise sea days and had heard good reviews about Viking. The pre cruise hotel in San Juan was poor and Viking have since acknowledged this. Our cabin was nice ... Read More
Travelled on the West Indies Explorer itinery in February as we prefer to minimise sea days and had heard good reviews about Viking. The pre cruise hotel in San Juan was poor and Viking have since acknowledged this. Our cabin was nice but lacked storage space the bathroom was very good. The pool area was small and cramped possibly due to the location of the winter garden which was a waste of valuable space only being used for an hour a day for afternoon tea. The retractable roof however was very good. The ship rolled constantly even in calm seas. The main restaurant is poorly designed along the sides of the ship. Tables are close together so effectively all tables are shared tables and you have to squeeze between diners to get to some tables. Food ranged from mediocre to excellent and service ranged from average to very poor. There were lots of staff in the restaurant but they appeared to be inexperienced with service very slow and chaotic. Trying to get wine other than the house wine via the drinks package was a challenge every time. Service in the lounges was also poor where there were simply not enough bar staff to cope with demand. Included excursions were also poor subjecting guests to 40 minute stops at tacky souvenir shops and ice cream parlours. Entertainment was very sedate the shows were poor and other entertainment mainly consisted of a pianist and classical duo. The band were good but only performed before 11pm a couple of times. These events were well attended and Its a pity they didn’t do more. I provided comprehensive mid cruise feedback which wasn’t acknowledged. I wouldn’t sail with Viking again. Read Less
4 Helpful Votes
Sail Date: February 2019
First time in SilverSea very disappointed, definitely not was I expecting, Embarkation in San Juan went smoothly from there all went downhill, we book Cruise true American Express and got $ 1,500 dlls cruise credit on board the first ... Read More
First time in SilverSea very disappointed, definitely not was I expecting, Embarkation in San Juan went smoothly from there all went downhill, we book Cruise true American Express and got $ 1,500 dlls cruise credit on board the first order was to make reservations for dinner to our surprise ALL the Restaurant where book for the week we ended up having dinner at the same restaurant 3 times( The Grill ) and 2 times at la (Terraza), cabin was clean in perfect shape but above us was a restaurant " The Grill " so we had heavy noise until 11pm every night, next day we pick our tours and proceeded to reserve them to our surprise they where all book and all of them on waitlist, only one open up out of the five we selected. The port selection for this Itinerary was very poor except for St Barths & Tortola, I just don't understand how can a cruise line with this level make a stop in an Island like Rosseau, Dominica. Service on the ship was excellent but nobody went out of its way to assist or help beyond giving you the NO or you are on Waitlist.. Try to spend the on board credit on the Spa but with the same results it was book for the week and if an opening was available we will be notify, we where also unsuccessful, In General the ship felt very dull no activities at all, will not travel in SilverSea again. Read Less
3 Helpful Votes
Sail Date: February 2019
It is an older ship and it has no bells and whistles and we basically went for the ports of call. Overall, the cabin are very small....smaller than usual with other ships. The toilet in our cabin worked when it wanted to. Hardly ever on ... Read More
It is an older ship and it has no bells and whistles and we basically went for the ports of call. Overall, the cabin are very small....smaller than usual with other ships. The toilet in our cabin worked when it wanted to. Hardly ever on first flush. A drawer in the cabin was broken as soon as we pulled it out. My husband fixed it actually but who knows how long it'll stay that way. Now, the staff, Most were friendly but others not so much. We;ve been on about a dozen cruises and I have to say this was a group of the most unfriendliest staff we've ever come across. We hardly ever saw our cabin steward. I have to say, he did make great towel animals every night. It seemed like they were being punished. Maybe this is where they start out and can gradually move up to the bigger and better ships, I don't know, but it totally needs improvement in that area. Again, we went for the ports, not the ship....thank god! Read Less
Sail Date: February 2019
Last year in February we took a 10 day cruise of the Southern Caribbean on Celebrity Reflection. That cruise had five sea days and was focused around Aruba, Bonaire, and Curacao. So this year we decided on another 10 day Southern Caribbean ... Read More
Last year in February we took a 10 day cruise of the Southern Caribbean on Celebrity Reflection. That cruise had five sea days and was focused around Aruba, Bonaire, and Curacao. So this year we decided on another 10 day Southern Caribbean and planned to see several southern islands to which we had not been. Both cruises were booked approximately 1 1/2 years in advance. Our plans were somewhat stymied when several months after booking we received an email from NCL saying that there was a major itinerary change, Three of the islands that we had not been to were being removed from the itinerary and the ABC islands were being substituted. Somewhat disappointed since we had just been to the ABCs. On this trip Curacao was only a half day (6 to 1). I will give comments on aspects of the Dawn cruise as well as how they compared to Celebrity: Ship: This is not a fair comparison because Dawn is a much older ship than Reflection. However, Dawn is not one of my favorite ships. It has several you-can't-get-there-from-here decks. Also, I prefer a ship that has a bar at the stern overlooking the ocean, which Dawn does not have. Beverage Package: In spite of having the highest priced beverage package I have encountered, ($99 per day plus 20% gratuity) somewhat incredibly it does not include water, fresh juices, or premium coffee. So, to drink anything healthy you have to pay extra over and above an already expensive package. On Celebrity, their $65 package includes water, fresh juice, and specialty coffees and teas. Plus Celebrity's incredible Martini Bar. WiFi: I realize that there are those that think that if you're on vacation you shouldn't worry about wifi. I am not one of those people. On NCL "free" wifi means 250 minutes. And, you have to BE SURE to logout at the end of each session. If you inadvertently forget to do this you will be out of minutes the next time you try to log on. As I found out about the sixth day or so. Reloading additional minutes is quite expensive. On Celebrity "free" means a connection for the full cruise. Ports of call: For some reason (port fees?) NCL seems, at least on this cruise, to specialize in far away piers. For example at Antigua, Carnival and RCL were at the pier right by the St John's downtown. NCL was about a mile and a half away at a more commercial pier. Dining: 4 stars only because we ate in specialty dining on 5 nights. Otherwise 3 stars. The Venetian main dining room is adequate but to get the same selections as is offered in Celebrity's main dining room, such as shrimp cocktails or escargot, you have to go upscale on NCL. I thought Cagney's followed by La Cunia were the best of the specialty restaurants. For a "one of", Teppanyaki is fun. The buffet is OK at breakfast but, if you have the time, the Venetian is better. Bars: Numerous, but with mixed reviews. When embarking there was a group in line that had on T Shirts emblazoned with "You Can't Drink All Day If You Don't Start At Dawn" on the front and a list of Dawn's bars on the back. The group couldn't have gotten into several of the bars because of size. The Saki Bar only has 5 stools. The Tequila bar has 6. The Mojito Bar has maybe 8. All of the previous three have limited hours. The most popular bar seemed to be Gatsby's but very hard to get a seat during the 5-9 period. As mentioned before, no stern bar. Both 10 day cruises cost approximately the same. I thought Celebrity was a better value. Read Less
10 Helpful Votes
Sail Date: February 2019
We chose this cruise because we thought it would be an upgrade from Princess and Celebrity. Over 25 cruises on 10 different lines. This had the worst mattress and the best bathroom. Your included excursion is picked by viking. Your ... Read More
We chose this cruise because we thought it would be an upgrade from Princess and Celebrity. Over 25 cruises on 10 different lines. This had the worst mattress and the best bathroom. Your included excursion is picked by viking. Your choice is to go on what Viking wants you to go on or pay for any of the other excursions. The entertainment was not up to the complicated entertainment you would have on a similar ship of this size. Lots of talent but basically a great band with 4 great singers. But that is as exciting as it gets. Didn't miss the casino or art offerings at all. Very quiet ship for people over 60. Leaving the ship was fast but the information of what was needed on the shore was usually wrong. Great housekeeping staff for our room The main dining room looks like a cafeteria and one night we sat for over 1 hour after our main course before being approached for coffee. The cafeteria on the top floor was predictable but at night actually had candles on the tables with nicer ambiance than the main restaurant. Mannafredis specialty well run and with good variety and good service Read Less
12 Helpful Votes
Sail Date: January 2019
This is the first time on a Viking Ocean cruise and will probably be the last. Have been on two previous Viking River cruises in Europe. Our cabin was 6042 (deluxe veranda). We have been on more than 24 ocean cruises and have experience ... Read More
This is the first time on a Viking Ocean cruise and will probably be the last. Have been on two previous Viking River cruises in Europe. Our cabin was 6042 (deluxe veranda). We have been on more than 24 ocean cruises and have experience with numerous cruise lines. Our favorite cruise line still remains Oceania even after trying Viking Ocean. The cruise embarkation (Jan 28, 2019) was late starting. Everyone had to wait in the common spaces until 2:35 PM before the cabins were ready because the ship had to be disinfected due to GI problems on the ship on the previous cruise. On that cruise no one could serve themselves at the World Café. We had no food problems like that on our cruise. There must have been a special deal in England for this cruise because 375 of the 913 guests were from there. The ship never felt crowded and there was never much of a wait for anything. Lots of times it felt deserted. The rule that keeps anyone under 18 from being on this ship certainly skews the age of the passengers. The average had to be in the 70's. Pregnant looking men (and women) were in abundance. The elevators were put to a strain. The entertainment wasn't much. However the guitar and piano players who circulated into different spots on the ship were excellent. The violin and cello music duo would have been more appropriate at a wake and it sounded like it. The dining was mixed. We could make two reservations prior to embarkation and we did so for Manfredi's and The Chef's Table. We were able to snag another Manfredi's reservation while on the ship. It's almost impossible to get extra speciality reservations while on the ship as they are really booked. The Chef's Table theme changes about every three days. We had the Mexican theme and the food was great. Manfredi's was a disappointment so we tried it twice to be equally disappointed. What Italian restaurant has no tablecloths? The answer is Manfredi's. So you end up with a placemat on a wooden table and when tables are cleared next to you it doesn't look too good. The food was nothing special at Manfredi's. The main restaurant lighting looks like you are eating in a very well lighted cafeteria and is way too bright. We complained and joyfully ended up at a table with less lighting. Ask for table 175/176/177 if you want it to be a little less bright. The design of the main restaurant is poor- narrow spaces running down both sides of the ship. Have they ever seen the main restaurant on Oceania Marina or Riviera? That would have been a plan to follow. The cabin design also needs help. There aren't enough drawers to put things in. The bathroom is nice however. Bring a bunch of coat hangars that you have saved from your dry cleaning and use them in the closet because there aren't too many supplied. I guess you could ask for more but the ones you being don't weigh much and you can leave them there when the cruise is over. The TV entertainment system has lots choices of things to watch but it constantly buffers and it freezes and you can't hear anything for 5-10 seconds and it happens ALL the time. Even with their own ship broadcasts the system constantly buffers. Try to listen to the shore excursions briefing on the TV and it is a real chore. Watch a movie, others have mentioned, and it buffers in the middle of it and it could never be restarted. Speaking of the free shore excursions. They aren't much! In the Caribbean they are just a 2-3 hour open bench seat bus holding about 20 people or a 20 person small bus that takes you to places to look at things. We opted for 2 paid shore excursions. One was at Saint Luicia and was a 6-7 hour tour on a catamaran that took us to a nice hotel resort for lunch and then back to beach to swim or snorkel a bit and then back to the ship. it was nice but $498 for two was a high price. Harrison Cave on Barbados was the other tour we paid for and it was nice but the cave was really nothing special if you have seen other larger, more beautiful caverns. Other complaints I have with Viking overall is that they never offer shipboard credits when making a reservation. So NEVER book directly with Viking. Our travel agent gave us a $600 shipboard credit that paid for the $30.00 per day gratuities that they add and the drinks that we had plus a purchase in the store. Also Viking charges you $100 apiece if you make a reservation and then cancel it. No other line does that I think. Also with the Viking River cruises they want their money almost a year in advance which is ridiculous. Wouldn't do it again. Read Less
Sail Date: January 2019
We chose this cruise for its amazing 9 port itinerary in the southern Caribbean. We loved San Juan as a embarkation port. It took us south a lot faster! It was an easy port to manage. We enjoyed the ship even though it was older but ... Read More
We chose this cruise for its amazing 9 port itinerary in the southern Caribbean. We loved San Juan as a embarkation port. It took us south a lot faster! It was an easy port to manage. We enjoyed the ship even though it was older but PLEASE read the cabin review! O'Shehan's Irish pub was near our room and we enjoyed the atmosphere and food there better than the lido deck. We ate most of our breakfasts there. Our favorite crew member was a server there, Ari. We had a small cooler with us that we took to the beach daily and the staff was willing to fill our water bottles with ice water and also fill a small baggie with ice for us. We had 8 nights of specialty dining. Totally recommend that you upgrade with food not alcohol! Our food was amazing! We ate in the main dining room one night and could not even hear ourselves think. TOO LOUD and took way too long to get through a meal that was mediocre. Bamboo was a great option that is also complimentary. Food in the pool area was the only option for swimmers but it was good burgers, hotdogs, chicken wings, etc. Unfortunately it was the same each day and closed early at 4;45 pm. I personally loved the itinerary for this cruise with 9 days of ports. It was a bit too much for our 24 year old and my husband. I could have spent more time snorkeling but they petered out for me. We noticed that the last port folks looked a lot like zombies coming off the ship that they did a t the first 3 ports. lol Read Less
Sail Date: January 2019
The trip from the islands to visit was all interesting, but we were disappointed by the restaurants. The only restaurant interressant on this boat was Le Bistro and the Cagney steak house, it seems that the employees are poorly trained one ... Read More
The trip from the islands to visit was all interesting, but we were disappointed by the restaurants. The only restaurant interressant on this boat was Le Bistro and the Cagney steak house, it seems that the employees are poorly trained one evening at the restaurant they brought me the wrong order I warned the server he told me not to understand. In the evening impossible to sleep during the shows at the pool because were was banging on the head because the cabin was under the pool (11566) during the stay a smell of sewer in the corridor of our cabin. At the twelve floor buffet the fabric chair was stained and uninviting, the food was very ordinary even though we were not picky I expected better. When we went to eat at Cagney my girlfriend fell to the ground when she walked on food, no harm but what a nuisance. Cruise to forget !!! Read Less

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