1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews
Cruise Ratings
2 Helpful Votes
Sail Date: October 2016
We had previously taken the East-to-West cruise through the canal and thought it would be interesting to take the cruise in the opposite direction as the ports of call were different. We have also cruised enough now to make the ship our ... Read More
We had previously taken the East-to-West cruise through the canal and thought it would be interesting to take the cruise in the opposite direction as the ports of call were different. We have also cruised enough now to make the ship our "destination" as much as the direction and ports. Cruising with friends is a fun and relaxing way to spend time together as well as to share and compare experiences. As usual, the Celebrity crew and staff provided excellent service and smooth sailing. A few changes were noteworthy from previous cruises; some not as welcome as others. Our experience in the Trellis Restaurant was a real treat with our waiter, Sunarta, assistant waiter, Pablito and Sommelier, Raja, giving excellent and enthusiastic service. we also visited the specialty restaurants Qsine, Tuscan and Sushi on Five. All three were exceptional in fine dining and service. Pre-dinner wine was enjoyed in the Cellar Masters Bar with the sommelier, Pavlo, giving good advice and information on various wines. In the buffet dining area, Oceanview Cafe, the servings in several areas were offered in round pots for self service. Unfortunately, the food in the pots was frequently cold by the time you placed it on your plate. I was also concerned that, with some pots behind others, you had to reach across the pots in the front. This strikes me as less than optimum sanitary practice in food service. On the other hand, the ship was sparkling clean throughout the public bathrooms and other public gathering areas. You constantly saw staff cleaning handrails, doorways, windows and elevator areas. While my husband and I didn't take many shore excursions on this trip, one we took requires some comment. In Puntarenas, Costa Rica, we signed up for the trip to the Hummingbird Gardens, Butterfly and Frog Park. There seems to have been some disparity in the description of the excursion and the actuality. The trip "deep into the mountains...to the region of Monteverde" took 2 1/2 hours over some paved, some gravel and some dirt roads with multiple pot holes. a somewhat jarring ride. The scenery along the way was beautifully lush and became more so as we entered the "cloud forest". On arriving at the Butterfly and Frog Park, we discovered a steep incline to be traversed to reach the butterfly "garden". The incline was a narrow cement walkway which twisted back and forth without any handrails. The surface was damp and somewhat slick as there was a constant mist. It was also partially covered with moss. On reaching the actual butterfly display, we went through three separate plastic covered enclosures to view the butterflies. The first enclosure held the smaller variety of butterflies, then to the medium size and finishing with the larger butterflies in the third enclosure. There were quite a few less than the "thousands" noted in the description and they were not free to "fill the blue sky". The frog display hardly bears mentioning as the frogs were very small and difficult to see as they were hidden among the foliage. The Hummingbird Cafe was probably the best part of the trip. The birds did flit about freely and, since it was raining, many of them were visiting the feeders along the edge of the porch outside the cafe. There were a variety of species of the birds with beautiful coloring and, as advertised, inquisitive natures. They were obviously unafraid of humans and came close to perching on or near your nose. The only refreshment offered at the cafe was coffee and a pastry. Soft drinks were available at an extra cost ($4 for a coke). The return to the ship was another kidney jolting ride. While this may have been unavoidable, we were not allowed a rest stop even though requesting one 45 min. to an hour prior to arriving back at the ship. Since we passed several large service areas which could have accommodated our group, we never understood the reluctance of the guide and driver to allow a stop. Since my husband had just "recovered" from bladder cancer, this was especially uncomfortable for him. I would only recommend this excursion for you if you wear a pair of shoes with cleats to make it down the mossy cement incline, take your own snack items, and have a large capacity bladder. Oh yeah, and take an umbrella or poncho as it's likely to rain in the "cloud forest". Read Less
9 Helpful Votes
Sail Date: October 2016
My husband had a cruise through the Panama Canal on his bucket list and this cruise on the Celebrity Infinity coincided with his birthday. We had been looking at Royal Caribbean itineraries and was surprised (and disappointed) to find ... Read More
My husband had a cruise through the Panama Canal on his bucket list and this cruise on the Celebrity Infinity coincided with his birthday. We had been looking at Royal Caribbean itineraries and was surprised (and disappointed) to find that RC had ceded the Panama Canal routes to their new sister company Celebrity. I booked the cruise on the Celebrity Infinity without his knowledge and surprised him with it during a family vacation 11 months before departure. The good news - we sailed out of San Francisco during Fleet Week. The bad news - there was a huge convention in town in the days before we sailed and hotel rooms in the city were very expensive. We booked 2 nights at The Donatello through AirBnB, used some United miles to book 2 business class tickets, (over) packed our bags, and off we went. We booked a private pick up from SFO through Super Shuttle (ExecuCar) and were met promptly by a very nice driver in a large clean SUV. Even with traffic (baseball playoff game that night) it didn't take long to get to the hotel. We had dinner reservations at LuLu that night and walked the 1.2 miles each way. Next day we visited Fisherman's Wharf, had lunch with my husband's aunt and cousin at Water Bar on the Embarcadero and actually saw our ship in port. The next day we went to a diner (Jersey style) for breakfast, checked out, hopped in a cab, and went to the port. Our check in time was 11:30am and we got there around 10:15am. A Holland American ship had arrived that morning and the curb area was a zoo (people arguing over our cab before we were even out of it). Porter took our ship tagged bags and we walked back to Fisherman's Wharf. We came back about 11am and check in was open. A few minutes in line to get our SeaPass cards and off through security. The escalators were down so we either had to wait for the elevator or walk up stairs to get to the gangway. We chose the stairs - not great but not too bad. Photo ops abounded. We politely declined and no one pressed us. Once on board we headed for the pool deck to await the start of the airshow featuring the Blue Angels. This happy coincidence was a great way to start. Talk about a bird's eye view! All hallway doors were closed - cabins wouldn't be ready until 1:30pm. This surprised us as the ship was in port a full day and only a few passengers stayed to take the next cruise. Hallways were opened on our deck at about 1:15pm and I took our carry ons in to unpack. This was our first time in a suite. Our experience was so great that we will do our best to never sail without being in a suite again. We had a walk in closet and spacious balcony and enough room in the cabin that we didn't feel cramped. Our bags were very late coming up (first in last out?). Our butler John and cabin steward Pamela had to go down to search for them. After our lifeboat drill (no vests) we were underway. We sailed past Alcatraz and right under the Golden Gate bridge as we headed south towards Mexico. An amazing experience. It's difficult to summarize a 16 night cruise in a few paragraphs. The highlights were the crew especially our butler John, cabin steward Pamela and the entire staff at Luminae restaurant. We LOVED that we had access to this restaurant instead of being tied to the main restaurant and a set dinner time. If this is your first time in a suite note that gentlemen need long pants and collared shirts for dinner. We tried to go to dinner one night with my husband in shorts and he had to go back and get changed. Not a big deal. The food at Luminae is very good and the service is excellent. We found out that you can order from any other restaurant (except the specialty restaurants) such as Blu and Trellis (we called it the Plan B menu). We could order apps from Plan B and entrees from Luminae. We ate ourselves silly the first few days (when you're on a cruise ship for 16 nights you better pace yourself). The barman Siraz walks on quiet cat feet. After the first night we would sit down and within 30 seconds an iced glass with cold Corona and lime would magically appear. If the glass was getting empty another would show up. After the 2nd night the entire staff knew us by name. Afternoon tea was fabulous. There were days we didn't eat lunch because we'd eaten too much at breakfast. John would appear at about 4pm with his cart of coffee, tea, savories (little sandwiches), and sweets (the chocolate cake w/chocolate mousse and ganache and macadamia nut cookies were my favs). If we weren't there he would leave us a plate based on what we ordered the day before. He would bring me 2 containers of skim milk with it..... This would hold us until we went to dinner at 8:00pm. There were several nights that we had to wait to be seated. Never more than 5 minutes. Luminae is for all suite passengers and only seats about 60 at a time. They never rush you no matter how crowded the restaurant. Every night brought new people to meet from around the world. We made so many new friends. There are 1,000 time changes on this cruise (slight exaggeration). The first one being the first night - the clocks go back an hour. It's in the daily journal that gets put on your bed each night but we missed it. When we got up the next morning we missed breakfast at Luminae (closes at 9:00am) so we headed for the buffet. NEVER AGAIN. On RC the lines for fresh made eggs and other custom items are well delineated and spread out. The buffet for other items - breakfast meats, pastries, fruit, yogurt, cereal, etc - have 2 stations in 2 different locations. Plenty of room for everyone to move around and easy to know where the line ends. Not on Celebrity. One big circle in the middle of the room - no way to know where lines start and finish. Confusing and aggravating. Milk is kept in dispensers that are not chilled. A glass of skim milk was beyond warm. Gross. Vowed never to go back in there and we didn't. If we wanted lunch and didn't want to go to Luminae (closed for lunch on in port days) we went to the burger/hot dog grill on the pool deck. Hot dogs were grilled not boiled, burgers were juicy, and their steak fries were really good. No trays to pick up food for more than yourself tho...... We would have rated the Food excellent were it not for our experience with the buffet. I would suggest talking this cruise in April not September or October. The weather from Mexico to Columbia was HOT AND HUMID. Miserably so. We had to use tenders in Cabo - with the rough bay water and the heat and humidity it made for a rough day (loved the snorkel trip though). Must give Celebrity kudos - there were 3 ships anchored out in Cabo - us, the Holland America that we saw in SF, and a Carnival ship. Only Celebrity greeted passengers at the Cabo dock under a canopy with iced towels and flavored ice water as we waited for a tender to go back to the ship. Celebrity worked with local water taxis to get everyone back without a long wait. They had the iced towels and water at every port. We saw that Holland American ship and few times - they never had it. Great perk! We were surprised to find that there was no bin of towels to grab from as you left the ship for your excursion. Some of our excursions said to bring towels. If we hadn't gotten them from the pool before we left we would have been SOL. Overall we think this cruise could have been at least 2 days shorter. We woke up the day after we went through the canal to find that we'd turned around and ended up back at the port we saw before we crossed the jetty into the Atlantic. We crept through the canal as other ships passed us like we were standing still. We saw the Holland American ship come from behind us during one of several two days at sea blocks, pass us and disappear. We were creeping along. We also had 3 medical evacuations including one by helicopter. We also saw 2 people pass out from the heat. This was an older crowd (we felt like the youngsters and we're in our early to mid 60s) and we hope all passengers are well and back home. We didn't take advantage of the nightly entertainment as much as we should. Was going to play BINGO until I heard that cards were $40 each. There were lectures about each port and especially about the canal. If you couldn't attend them live they were rebroadcast on the TV. My husband doesn't gamble. I like to play Blackjack. $10 table was fun and filled with like minded players. Most of the dealers were friendly. If you come across Anton he'll lighten up if you talk to him and ask him questions. Witnessed a slot tournament one night. Lots of high energy. Michael's Lounge was a lifesaver for us the morning we missed breakfast - they found pastries and fruit for us even though it was way past breakfast. The bar is always open and there's a special excursions desk in there. Eric and Jackie were very helpful. We cancelled our initial excursion in Costa Rica (I didn't think I could take the heat) and they tried everything to book us something else. We stimulated the economy with some port shopping instead (they had Cuban cigars here). Regarding excursions...... we love to snorkel and there really was only one chance to do that in Cabo. Went to the beach in Puerto Vallarta (great time - good value). We found our own excursion in Guatemala. We took the Eco Cruise and Gatoum locks tour in Panama and saw one of the new mega bypass locks in action. We weren't in port very long in Cartgena. The boat ride to the beach excursion takes 2 hours of your time round trip. I think were only at the beach 90 minutes before we had to go back. The island was nice, the water beautiful. Not enough time. Had some young boy try to board our boat when we stopped to view and hear about the fortresses on the way out. I don't think he was going to rob us. Probably to beg for money. Our guide yelled at him and you could hear him fall into the water as our boat sped away. Not fun. We were told that we would LOVE Celebrity. We were pretty loyal RC cruisers until this cruise. Now it will be a Sky Suite on a Celebrity cruise or we don't go. Booked 2 more cruises while we were on the ship. Alaska here we come! Read Less
1 Helpful Vote
Sail Date: September 2015
This was an 18 night cruise from San Francisco through the Panama Canal and ending Ft. Lauderdale. The infinity needs a little work in Concierge class as there was some rust on the balcony and the carpet outside needed to be repaired. ... Read More
This was an 18 night cruise from San Francisco through the Panama Canal and ending Ft. Lauderdale. The infinity needs a little work in Concierge class as there was some rust on the balcony and the carpet outside needed to be repaired. The state room was up to standard and while I don't want to be too picky I my experience on other Celebrity ships was of a higher quality in terms of the condition of the ship. I did have some problems with the tv in the room and the remote but once I notified my attendant those problems were resolved in a matter of an hour or two. I think this speak to the high level of quality Celebrity wants to bring to its guests. There was also some wear and tear on several areas of the ships carpet but they were minimal and I am sure that most people did't see it at all. I tend to notice every detail so I wouldn't fault the cruise line for these minor problems. The shore excursions are fairly typical for cruise lines. They tend to be expensive and not as good as what I have been able to secure for myself. The advantage is that if there is a problem or delay you don't have to worry about the ship leaving you at port! Dining was standard, I am a foodie and therefore do not expect to receive 5 star dining when they are trying to feed such large numbers of people. Overall I felt they did a very good job in the restaurants and Ocean View, where I took the majority of my meals. The specialty restaurants (Qsine and SS United States) were good. The SS United States was my favorite and I would recommend it over Qsine any time. Qsine, offers a unique experience and one that you should try once. It just was not my cup of tea, so to speak. Entertainment on the ship was of a high quality and I really enjoyed the shows. The little talks given by the cruise line before we reached ports were less than interesting and I think the gentleman they used to describe Costa Rica and the Panama Canal was sub par. Disembarkation was easy, relatively fast and since I had a transfer from the ship to the air port I was off quickly without any glitches. Overall, I had a very good experience with the cruise line, the staff was friendly, the food was good, the accommodations meet my general expectations and when a problem arose it was resolved quickly without much effort on my part. All things considered I booked my next cruise onboard with Celebrity for the Spring of 2016. I would recommend this cruise line to a friend or family member without reservation. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise