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8 Helpful Votes
Sail Date: September 2015
Sorry, i did not post this here sooner, i posted it elsewhere and forgot to post it here. We have sailed the Infinity before-LOVED IT! We have sailed the Panama Canal before with Princess- LOVED IT! This time it was more of an ordeal ... Read More
Sorry, i did not post this here sooner, i posted it elsewhere and forgot to post it here. We have sailed the Infinity before-LOVED IT! We have sailed the Panama Canal before with Princess- LOVED IT! This time it was more of an ordeal than a vacation. We knew that off ship it would be very hot- but I recoup once in AC. But not this cruise since our concierge cabin was too hot most of the time. On the coolest day they claimed it was 70 degrees- that was the coolest day and after days of 24 hr curtains closed and bathroom closed! So most of the time it was probably 75+ in our cabin. Little sleep, heat illness- ugh! Others on deck 8 told me the AC was . . ."just barely OK". The dining room was most often sweltering. The food- cheaper ingredients, beef including prime rib too tough to cut. I was amazed to see Celebrity voted on Cruise Critic as the best food fort a mainstream cruise company!!! It used to be our fav for food. but this time totally inconsistent. And why get a concierge cabin? We had a concierge in the past- fresh fruit of choice daily, fresh flowers every few days, dinning room menu served in your cabin for dinner at no extra charge, and priority tender tickets. This time the only perks from the above were the tender tickets which no one bothered to send us- plus apples only daily! Two entertainers were wonderful= a singer from the orig cast of CATS and a puppeteer, BUT the the movies, the minimal tv selections, and a male staffer who's trivia was horrid made for a tedious 17 day cruise. Our kudos are only for some of the excellent staff who tried vainly to improve things.We have thus canceled a Jan Mexico cruise and are thinking of not cruising again. Read Less
1 Helpful Vote
Sail Date: May 2010
We flew into San Francisco one day prior to the cruise and stayed at the Tuscan Inn. The Inn is located at the Wharf, just steps from the cable cars, Ghirardelli Square, etc. A very quaint hotel, clean and extremely well priced. Cafe ... Read More
We flew into San Francisco one day prior to the cruise and stayed at the Tuscan Inn. The Inn is located at the Wharf, just steps from the cable cars, Ghirardelli Square, etc. A very quaint hotel, clean and extremely well priced. Cafe Pescatore next door was really good, atmosphere, espresso and good food were welcome after walking all day. Unfortunately the panhandling in the city was a huge negative. I was born in S.F. and raised just down the bay. I hadn't been home for years and was terribly saddened to see the filth and begging to the degree we experienced. Other cruise passenger's concurred on the begging to the degree that it spoiled a great old city. We boarded the Infinity the following day to a champagne welcome. That was the last real hospitality we received. Our room had plenty of drawer space. However the bathroom was shameful. The white grouted tiles were black on the bathroom floor and the shower. The shower head was grimy, greasy black. The Shower curtain was always sticking to you - yuch. No magnifying mirror, horrible hairdryer that burned your hand after 1 minute. I did contact the front desk. Several times to no avail. Apparently I'm to nice and should have raised my voice. We met other passenger's with similar problems. They flat had shouting matches with the staff. Some did receive results. Saying I'm sorry for your experience and doing nothing is 5 star hospitality? I'm not even bringing up the dirty curtains, pill-ed bedding. The rough old towels that should have been retired. And our robes,one was stained with yellow spotches - disgusting. i truly believe the automatic tip has ruined good service. They used to work for it. I did go down and remove the tip from my account. Many other did also. That should give the line a clue shouldn't it? The shows were better in high school, for sea days, bring a book or sit on your veranda and relax. The food was the worst,the coffee was bad. A consensus among everyone we ate with at various meals. The food, bland, lukewarm. A medium rare steak came well done. Mind you I'd ordered the veal. It wasn't available so without asking what they could get me they came up with a steak. We were first seating and always on time at the fixed seating. So the excuse there? I was promised by the asst. maitredumb creme brulee and received jello, shall I go on? Salmon served one of the last mornings was so off and salty I complained. The maitredumb came over (surprisingly) to ask about it. He tried mine after I didn't eat it and agreed it was bad. He also said that everyone that morning was complaining about it.....he said it wouldn't be served again, Score 1. Fish was always "well done" you could count on that. And the lack of good quality food in the cafeteria where they ran out of eggs 2 different morning, along with serving cold corned beef hash? 5 Star at a homeless shelter more like. The cafeteria was flat bad. And no help to carry your tray, or coffee, juice served by the staff like on Princess. The waitstaff was overworked. They ran at breakneck speed, no wonder so many orders were wrong. They were unfriendly in that they had NO time to chat at all with passenger's. Twice we paid $35.00 each to eat at the S.S. United States Specialty Restaurant. The food and service were excellent! But I had paying that much after already paying for our cruise. We did have several meals delivered to the room so we could enjoy the deck, food was cold, or sweaty from taking to long to deliver it. My impression of the non-smiling staff was boredom and under pressure. We also had a problem with someone in the Cova Cafe using our card for extra tips twice after we'd had expresso's. The staff was flip about it. Obviously someone was pocketing the money. And it took two tries to correct it. The kayaking tour we booked via internet, Ketchikan Kayak Co. was excellent. Our first kayaking experience and now we want to buy our own. A seal, and plenty of starfish, bald eagles, just beautiful. The other tours we booked through Celebrity were all good. The Sea Otter and Wildlife Quest we've done before and was again fabulous. Brown bear, sea otters, whales, bald eagles, etc. Juneau, Whale Quest & Orca included lunch on a beautiful island. The tour got us up close to many whales. We intend to continue cruising and return to Princess where the staff is welcoming, attentive, fun and the ship isn't dirty, with plastic flowers (NO fresh flowers anywhere) The Conservatory was full of dead plants, and the gift shop staff doesn't sleep walk while your asking questions on items for sale. Read Less
1 Helpful Vote
Sail Date: September 2015
Our cruise started off on the wrong foot during the lifeboat drill. Several elderly passengers were in our group, which our muster point was the photo viewing area. We were told to line up 5 deep close together. One elderly man ... Read More
Our cruise started off on the wrong foot during the lifeboat drill. Several elderly passengers were in our group, which our muster point was the photo viewing area. We were told to line up 5 deep close together. One elderly man accompanying his wife who was walking with a cane asked the young man in charge of our group how long the drill would take and was told, "how ever long it takes for everyone to follow directions and get in line." He asked for a chair for his wife and was told none were available during the drill and the gentleman pointed to another group whose muster point was in the lounge and said, "but they have chairs and can sit." The Celebrity employee rolled his eyes and that pretty much set the tone of the entire trip. We were in stateroom 9068 having selected an Aqua Class Balcony. The first day the room was okay. On the second day there was a slight sewage smell, but this was overtaken by a powerful different smell. On day two we returned to the ship, stepped into the hallway and were greeted by a could and overwhelming chemical smell. You literally could not see past two cabin doors, they were spraying a disinfectant. We, along with other passengers were all hacking and coughing, Celebrity stated this was a standard cleaning procedure to spray the ship in this manner. The employees had respirators on, we did not. By day three the sewage smell was overwhelming. We complained about the smell and was told they could spray something to freshen it up. The next day we noticed the carpet was completely soaked. We complained and were told in Aqua Class, the tiles in the shower can become broken allowing water under the floor. We noticed the bathroom floor had broken tiles that when stepped on, water would squirt through.We were told they knew this was an issue, they would dry the floor so they brought in someone to fix the tiles and dry the floor. The other possibility mentioned was shifting and broken drains, I am horrified it may be sewage, but there were no answers, only changing stories. The maintenance guy comes in and the tiles are "fixed" in less than 5 minutes. Then the drying blowers were brought in which succeeded in super blasting the stench around the room. The next morning the floors were soaked again and we did not use the shower. At this point we moved to another room that was not Aqua Class, and the bathroom floor had broken tiles as well that when stepped on water would squirt through. The new bathroom smelled like rotten potatoes instead of sewage so it was an upgrade. The balcony on the replacement room had a pipe coming down the outside wall that leaked goo that resembled and smelled like spoiled milk. We were told by guest relations this was a known issue with the ship and nothing could be done...so Celebrity is charging people for an Aqua Class room knowing this is an ongoing problem that is not being fixed. For all the issues we were given $150 certificate toward a future full priced cruise. No concession was given for the fact we were in Aqua Class but moved to a lower level of room. As for other reviews, they are accurate, the ship's main dining room is completely understaffed and overwhelmed. Servers can't be friendly, they are too busy running back and forth. We felt truly bad for them and did not complain about cold food and missing items. Qsine was well done and the service there was outstanding. As for documentation procedures, the staff is clueless and several people were upset over incorrect customs information. The ship did not manage to dock on time at any port. It was always an hour or so later than the published time for people to be able to get off the ship causing several people to miss activities they had prebooked so be sure to account for this when making plans. The one great thing about the ship was the kids program. The main dining room was so overburdened we ate several diners at the Oceanview Cafe. My husband's parents were traveling with us and could not eat with us at Blu because they did not book Aqua Class (thank goodness with all the issues). At Oceanview Cafe we ended up sitting near the Adventure Oceans participants who were cared for by the most unbelievable lady who reminded me of a British style nanny with a big umbrella. So there were six kids each time, the lady in charge and an assistant. The food for the kids was set up at a little group of tables in stainless steel serving trays. The kids would be led in, seated and then the leader and assistant would don gloves and plate the children's food. Once the kids finished eating they were given a small treat. The interaction with the kids was absolutely amazing, it's everything a parent would want in someone taking care of their child. Where Celebrity found this gem, I do not know, but she was a case study on how kids should be cared for by someone other than their parents. Truly outstanding, even when dealing with that "one kid" who always has to be a clown and will not sit still. And the kids were having a great time and on the last night they were all saying how sad they were it was their last night and how much they would miss the leaders. Although we didn't have kids on this cruise, at least Celebrity seems to have gotten that part right. Overall, I would take a hard look at Celebrity, I was so disappointed the known issues were not addressed and the next guests in those rooms won't have any different experience. They can't fix the issue until dry dock so rather than taking the rooms out of service, they just let guests deal with the stink. Read Less
Sail Date: May 2015
This is our 5th time cruising to Alaska. We love it there but this time we were woefully disappointed in the cruise. Giving Celebrity complete slack for the slow embarkation----low tides delayed opportunity to off load luggage slowing ... Read More
This is our 5th time cruising to Alaska. We love it there but this time we were woefully disappointed in the cruise. Giving Celebrity complete slack for the slow embarkation----low tides delayed opportunity to off load luggage slowing those those getting off. And NOROVIRUS necessitated complete cleaning of the ship. No problem there and THANKS to tmem and the CDC for concerns about our health. But the compliments stop there. When we were able to go to the check in desk at the port there was no one to tell guests where to go--which line to stand in. No clarity, no hosts to begin greeting guests. We were not too unhappy waiting until 6 pm to get into our room. Of course then it was our early dinner so watching the sailing under the Golden Gate not possible. My main problems/issues were however that there was NO NATURALIST on board. A SHOCK for a cruise to ALASKA. They had some ship person trying to substitute but he did not do an adequate job--not the job a naturalist does. The lectures were basically the woman giving shopping tips. Who goes to ALASKA to buy Caribbean gems??? AND AND AND cruising Tracy Arm should have been the chance to experience a glacier for those confined to the ship or those who did not opt to go on planes to one. The captain stopped the ship 7 miles from the Sawyer glacier. Hardly a respectable view. When I said something to a ship officer he responded it is only ice!!!!!! . We have been on ships that went right up to and experienced calving and the blue ice--not visible here. AND ALSO for 5 days they closed down the non-smoking side of the poolside area for repairs. That means those of us who swim outside had to constantly brave the cigar and cigarette smoke and get our robes smelly from smoke when put on lounge chairs on that side of the deck. If going to the grill from the spa one also needed to wade thru the smoke smells to get to it or the buffet. AND because of the noro virus they never got the books cleaned and the library NEVER opened. Celebrity lost us (this was our 3rd cruise with them) and MANY others who likewise were VERY DISSATISFIED. Read Less
1 Helpful Vote
Sail Date: May 2015
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to ... Read More
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to be at the terminal by 4 pm or we would not be allowed to board. After landing in SF on another airline and a mad, mad dash to the cruise terminal by taxi at just minutes before 4 pm we saw hundreds of people outside standing in line waiting to get into the terminal. There had been many, many delays getting people onto the ship. We paid Celebrity for a shuttle ride to the ship but received a text from our travel agent that Celebrity notified her that anyone arriving at the airport after 12 noon would be on their own to get to the ship! No shuttles! What? That was dozens of people coming into SF just after noon. We never received that text from Celebrity and we were signed up with them to receive updates. Then there was no greeter present anywhere to tell us what was going on and to confirm how to get to the ship. We have been to Alaska many times on Princess and Holland. How can you have a Alaska cruise with NO naturalist on board? Whoever was doing the VERY limited narration at Tracy Arm had no idea what to say. When we boarded the ship we had no drinking glasses in the room and no do not disturb sign for the door. We also found out later that there was a Welcome Aboard letter with some details about things we missed. We never received that letter (our 5th and probably last cruise with Celebrity). We also never received one of the bags they give you for shopping at the stores on shore until we asked for one! Production shows (3) were very good. Other entertainers were okay, about what you expect. Food okay. Curtains in stateroom looked like they were 30 years old. Bed was hard as a rock, very uncomfortable. Ship was nice but seems to look somewhat old and dated. Compared to Princess, who seems to always do everything right, this trip was a disaster. Read Less
1 Helpful Vote
Sail Date: May 2015
Celebrity Cruises made our first few cruises absolutely magical, and that included the old Century which has since been sold. I swore I would never cruise with anyone but Celebrity. And I STILL wouldn't. Many small problems plagued ... Read More
Celebrity Cruises made our first few cruises absolutely magical, and that included the old Century which has since been sold. I swore I would never cruise with anyone but Celebrity. And I STILL wouldn't. Many small problems plagued this cruise. It all started with the absolutely chaotic boarding. Boarding was delayed because of the norovirus on the previous cruise. We arrived very early and still there was a log jam after security. Only one little door was open and the line inside was not moving. Once we got inside (by we, I mean everyone), it was a massive crowd and we realized we were in the handicapped line. People were grumbling that there was no sign until they got close to the check in area, so had stood in a long line for nothing. When we finally got to the priority boarding line, everything went quickly and smoothly. We were told our group (Celebrity Select) would be one of the first to board. We waited and waited and they started calling group numbers that usually get called after the priority boarding people. I finally asked and was told "Oh, I guess we forgot to call your group." At boarding time, lines were stretching forever outside the terminal. Those poor people stood out there a very long and there were no Celebrity representatives anywhere to explain what was happening or answer any questions. We didn't get on board until 5pm, and we were STARVING since we had expected to get lunch when we got on-board. We stopped at the Cafe al Bacio to tide us over and it was just 1 of 2 times we were able to secure seats there during the entire cruise. They need more chairs and tables! Our cabin was at the bow and was larger than most. We loved it. Cabin #6000. Always clean, serviced in a timely manner, always had hot water and TV. Large, comfortable, and nice! The entire ship looked a little tired with the worn upholstery and varnish worn off the wood furniture. There was no "wow factor" anywhere like on the Equinox (my favorite). The halls had little humps in the floors and Miss Clumsy here kept stumbling over them. The halls reeked of sewage. Well into the cruise, maybe 7 or 8 days, we finally saw a cabin door open and shop vacs and big fans were hard at work. The odor was very annoying. Our cabin was next to the crew stairway, and I would bet they go in there to smoke because the smell of cigarettes was always very strong right outside our cabin. Dining is usually superb on Celebrity, but not on this cruise. Not the best food and more than once I got something I did not order, such as a mixed green salad with brussels sprouts I ordered that was replaced with a head lettuce salad with anchovies. That wasn't even on the menu! It was impossible to get a drink at dinner. Three nights we could not order dessert. The waiter said he ordered something special just for us (??), but they were just the same desserts we had at the Murano (on other ships). They were not special and I do not like chocolate. I love desserts and that was very disappointing. No bread or condiments were allowed on the tables the first week. We had to ask for them. We splurged and spent $100 to eat at the S.S. United States. OMG, the worst dining experience ever. It took 2 1/2 hours to get our meal. I ordered veal tenderloin medium rare (read "veal"= tender and "tenderloin"=tender and medium rare means pink inside). It was literally toasted black on one side, well-done, and was so tough I could not cut it with a knife. After waiting for 2 1/2 hours for my dinner, I was not about to send it back and wait another 2 1/2 hours. I acted like a rube and picked it up with my fingers and took bites off of it. Disgusting. But my husband said his lobster was excellent. Since our dinner experience took almost 4 hours, we missed the one show we really wanted to see. The buffet was very tasty, but always crowded. I lost count of the number of times the coffee, iced tea, and ice dispensers were empty. Speaking of shows, they were not the best, especially the amateur night were many of the passengers dressed up like zombies to do "Thriller" on stage. Please, we paid good money for this cruise. How about some professionals! And, please, stop with all the promotions for excursions, artwork, and upcoming cruises!!! It was non-stop. OK, this isn't all of it by a long shot, but you get the idea. As I said, it was a lot of minor annoyances, not the kinds of things that ruin a vacation. If it had been my first cruise on Celebrity though, it would be my last. My previous cruises with Celebrity have all been beyond perfection with exquisite dining, gorgeous decor, unparalleled service, and an overall luxurious ambience. I'm already booked on my next cruise with Celebrity because I know this trip was just a fluke. Thank goodness for fantastic weather in Alaska! Oh, I almost forgot....disembarkation was a breeze, but they lost our luggage. Had to wait about 2 hours for them to find it. I'm glad we did not have a plane to catch. Read Less
2 Helpful Votes
Sail Date: October 2016
for the Panama Canel, food was below standard the meals in the dining room were good and bad, the meals repeated themselves, we were served pork that was not eatable , I was served fish that was way overcooked, were served rolls that were ... Read More
for the Panama Canel, food was below standard the meals in the dining room were good and bad, the meals repeated themselves, we were served pork that was not eatable , I was served fish that was way overcooked, were served rolls that were very stale, most of the deserts were very good, the cabin and cabin steward was above standard never had to ask for anything including ice! Ship is old and had many signs of rust and peeling paint on it, had a foul smell of sewer in many of the halls, entertainment was great, ports and excursions were good, some of the ports were scarie,did not like being charged $4.95 for room service after 11:30 pm even if it is tea or coffee! service was just good. many things are not as good as royal carribean cruises. i would not recommend this ship. the entertainment was great. Read Less
5 Helpful Votes
Sail Date: October 2016
Boarding: San Francisco's cruise port area is quite congested and one needs to allow extra time for arrival. The main boulevard is blocked with traffic on cruise days, and the only public transport from the airport subway ... Read More
Boarding: San Francisco's cruise port area is quite congested and one needs to allow extra time for arrival. The main boulevard is blocked with traffic on cruise days, and the only public transport from the airport subway ("BART") is serviced by historic trolleys that require hauling your luggage up and down steps, AND the trolleys are crammed with riders. The subcontractor that handles check-in and boarding is reasonably friendly, helpful and efficient. Cabin: The cabin (ours with veranda) is compactly designed with lots of space for clothing storage. The room was reasonably clean with the exception of shower grout that needed scrubbing, and a shower that drained very slowly to the point of backing up several inches if standing water. Dining: Three Thai barristas operated the artisan coffee shop on the morning shift and deserved recognition for their exceptional service. They remembered our special coffees every morning without our input. A gelato shop across from the espresso cafe sold a large variety of flavors that were manufactured onboard the ship. A continuing problem expressed by several passengers was the consistency of the gelato in that it contained ice crystals that resulted in a sandy texture, possibly from melting and refreezing. When we mentioned this to staff we were met without concern. When the mango gelato contained two-inch pieces of unpeeled mango, and we returned it to the server, she said that it was normal, even though we suggested she reported the "chunks" to the gelato-makers. She was adamantly uninterested in our feedback. The upper deck buffet was reasonably diverse in offerings, both vegetarian and meat, and included a free ice cream/cookie stand with helpful friendly staff. The buffet supervisors were always at full attention and monitoring the buffet and its staff--very impressive. In the main dining room we bought a seven-bottle wine package for $360 so we could drink our Artesa chardonnay, for which we normally pay $17, so Celebrity takes quite a mark-up at $50, including 18% gratuity. The good news is that our wine stewardess, Ivana, was amazingly helpful, friendly and efficient. Service from our waiter was mixed in that he was friendly, but couldn't remember that we did not eat meat, and twice took us aside to insist that we rate him ten out of ten when we received an email survey from his employer. We felt very uncomfortable with is in-your-face style of arm-twisting to give him the highest rating possible. His weirdness was balanced by Windy, a hard-working assistant waiter who we gave a special recognition to ship's management. By the way, if you prefer vegetarian, the selection is sparse and not so appealing. Entertainment: A museum docent calling himself Doctor Dave, presented college-level lectures on various aspects of the travel itinerary. He prepared and delivered his talks to earn an "A+." A woman taught water color classes every other day, and she was appreciated by all of her students. The minor entertainment throughout the ship was rather amateurish and included a pianist who couldn't carry a tune when he sang, a bored-looking guitarist, and a high-school quality small band. The main theatre nightly entertainment was either great or very disappointing. Four incredible male singers performed Four Seasons songs and other songs with an excellent pianist/singer on another night. Two solo stand-up comedians made us laugh like crazy two other nights. Two duds included an Irish flute player doing songs that were unsuited for his instrument; also a strange guy who played old-fashioned group games with the audience that were better suited to elementary school children and who put a recording instrument on the floor so he could sing duets with his own voice--quite bizarre and boring. The seven-piece pick-up orchestra played moderately well except for the drummer who had no sense of volume modulation, so that all of his playing sounded like garbage cans banging together. Ports: A major service failure occurred at our first port, Cabo San Lucas, when two other cruise ships were already using port tender services and our ship had a long wait to shuttle passengers to shore. Strange announcements stated that our own emergency boats couldn't be used due to mechanical problems. When we finally were able to disembark and step in a Mexican tender, it was already 3PM (!) and the last tender back to the ship was 5:30PM, so we decided not to go ashore due to the extremely short turnaround time. The other ports did not require a tender shuttle, so disembarking and embarking was efficient. In all of the ports English-speaking drivers and guides were waiting to take you anywhere you wished to go. When we finally arrived in Ft. Lauderdale, were delayed by US Customs and Immigration lines that were backed up as usual since they likely suspected terrorists arriving under the guise of cruise passengers. So, all in all, nothing is perfect, and you can enjoy a pleasant getaway if you are patient and amuse yourself throughout the trip. Read Less
1 Helpful Vote
Sail Date: May 2015
My heart sank when we stepped on board. A tired ship with no wow factor atrium or even aged splendour, just worn out. The only plush place was the casino & I didn't wish to spend any time in there! Cabin was not overly clean ... Read More
My heart sank when we stepped on board. A tired ship with no wow factor atrium or even aged splendour, just worn out. The only plush place was the casino & I didn't wish to spend any time in there! Cabin was not overly clean and staff generally seemed very down and demoralised. No sail aways, which is a shame as you do start a holiday full of expectation and it was all low key. We had a concierge cabin which was supposed to include daily canapés, but once on board, we were told they would only be delivered if we ordered them for a specific time and were in our cabin. Ordered them one day but the quality was shockingly bad so didn't bother again. Food generally was pretty poor. I only looked forward to the evening meals with an open dining option, for meeting new guests and not the food. Service in the trellis was poor. Sommeliers just vanished and just about squeezed two glasses of wine out of the bottle for the whole evening. We went to 2 shows, which were both good and entertaining. Having said this, we did have a fantastic holiday but that was largely due to the utterly amazing Alaskan scenery and superb weather and the other guests that we met and befriended. If the weather had been bad, it would have been a very sorry affair all round. I cannot see us cruising with Celebrity again for the foreseeable. Read Less
Sail Date: May 2015
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop ... Read More
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop off much simpler than getting off on a busy street outside the aging terminal down the street. But the wait was the longest of any cruise yet. We were in line for what seemed like hours, on our feet, so tiring. At first blush, the ship is beautifully appointed and decorated in tasteful, modern themes, although some of the art work seemed peculiar (a crushed motorcycle sculpture, and tiny 3-D printer figurines in glass cases...no pieces had that ooo-ahhh factor we've seen on other ships). Our cabin was the best design yet ~ rounded bed, lots of mirrors to give a spacious feel, glass panel-illuminated nightlight in the bathroom - excellent idea. We had heard the food was "better" Celebrity, but we found it mediocre in the dining room and some menu items were actually quite poor (steak ordered from the "left" side of the menu was "diner quality"). The one and only night lobster was served, it was tough, dry & chewy. The mushroom risotto smelled horrible and came in the form of a brown paste. We got it, this was probably a subtle nudge to sign on for the alternative dining venues at a premium price. We are not usually buffet people, but ended up there for breakfasts (the dining room took way too long, and the menu never changed like it did on other cruises). I have to say, the buffet experience on Celebrity was the best of any other cruise we've taken. The pasta bar, pizza bar, and particularly the ice cream/sorbet/frozen yogurt bar (flavors changed daily!) were very good. Fresh waffles, omlets & eggs Benedict were made to order at breakfast at various stations. There was always a fresh ham, or roast being cut for lunch & dinner, sushi bar every night at 5:30p, and they would fry up minute steaks and chicken breasts on the grill as well. Even the burgers at the poolside grill were more like home made than the thin, McDonald variety on other cruises. The international staff was friendly and engaging. The entertainment we found lack-luster compared to other cruises. The theater was nicely designed, small couch seating (not too comfortable after awhile though). The stage floor was shabby and beat up, the production shows were ho-hum as far as content and music selection, and some of the costumes were garish and odd. the guest entertainers were as expected. We saw much more sophisticated entertainment on Princess actually. However, the small venue music was nice - two girls ("Ear Candy") and a singing piano player provided casual background vocals. On the downside, the piped in muzak in the buffet and other areas was almost always vocal jazz, erratic, moaning and whining. More ambient music would have been welcome. Selections on the cabin TV were extremely limited and often "no reception" would appear. Premium movies were available at a whopping $12+... really?! So much for kicking back in the cabin to relax and watch TV. It was mostly commercials selling future cruises or premium ship services & restaurants. All in all the cruise was very nice. The itinerary was one of our best yet to Alaska (been there 4 times). We were pleasantly surprised by stops new to us in Haines & Nanaimo. Milo, the naturalist was very good and spoke on a variety of interesting subjects, including one presentation on the constellations & space. The "Snapshot Rally", by Mikey/Live was an excellent, sharing experience. Cruise contributors submitted 5 of their best photos and got a (free) photo CD at the end of the cruise that was a compilation of 600+ wonderful pictures submitted by other cruisers. Now for the problems we had. Mid-way through our cruise they decided to spot-paint our balcony. No notice was given. We arrived with our cabin door ajar and someone outside painting. We were assured the paint would dry in about an hour. But there was moisture, and the paint remained tacky for days. We tracked it in on the carpet and it stayed on our shoes. Paint was also slopped onto our deck chairs. We were hindered from using our deck as we had to skirt around the edges to avoid the undried paint. We called guest services, but they couldn't move us. It was then that I noticed how gross our room phone was. I took pictures. For a cruise line so concerned with health, this was an area that was clearly neglected and a place ripe for cross-contamination. Also, there were humps in the hall every so often. Not the metal separators found when carpet meets these were humps that if you were caught off guard, or in rough seas, or very elderly or impaired might cause one a real problem. There was also a large divot (about the size of foot) covered over by carpeting at the end of our bed that we turned our ankle on a couple of times. When we mentioned these "flooring irregularities" to the room steward, he laughed and said "they were there when he got there". Upon returning, I contacted customer relations to tell them about the paint issue, the dirty phone, and the flooring irregularities. They were ho-hum about it and offered us a $125 discount on our next cruise (total). I doubt we will be back with Celebrity. It really didn't turn out to be all it was cracked up to be. Read Less
5 Helpful Votes
Sail Date: May 2015
Generally the cruise was nice, the ports were great We had a Concierge class stateroom 9201. I would not book Concierge class again as i don't believe that the extra money paid is value for money. They advertise fresh flowers....we ... Read More
Generally the cruise was nice, the ports were great We had a Concierge class stateroom 9201. I would not book Concierge class again as i don't believe that the extra money paid is value for money. They advertise fresh flowers....we never got them. They advertise use of Binoculars, no use if they are broken ( and then the replacements were also broken. They advertise a pillow menu, but the cabin steward looked so bewildered when i asked that i didn't bother to ask again. The room was fine just the Concierge additions lacking. The food was a mixed bag, the buffet was very repetitive, we did not eat there much but every time we did or went through there the food was the same, and lots of curry, dhal rice. The poolside fare was as normal burgers hotdogs etc, they do there best to keep it hot which was good and worked. But the standout was Qsine, we purchased the 5 speciality dinner package and ate 3 times at Qsine and twice at US United States. Both restaurants food was nice but Qsine with its unusual serving styles, extra friendly service staff was exceptional. The food was always tasty, the staff always spent time explaining or just chatting.... A real winner. The bars were average with the exception of the Martini bar, the boys in there did a great job with entertaining and interacting with guests. We had a premium beverage card, so were not to worried with the costs of the drinks, but the Martini costs were all $12 + tax To sum up, we would cruise again with Celebrity, we would not pay extra for Concierge class and we definitely would buy the dinner package again. Read Less
Sail Date: May 2015
Embarkation - Embarkation was delayed due to port issues, a CDC inspection and "deep cleaning." The test of a process is how things are done when something goes wrong. In this case, Celebrity gets a minus in dealing with the ... Read More
Embarkation - Embarkation was delayed due to port issues, a CDC inspection and "deep cleaning." The test of a process is how things are done when something goes wrong. In this case, Celebrity gets a minus in dealing with the issues. There were lines everywhere, inside and out of the terminal and there was little communication or assistance to those in line - particularly, for handicapped or those with "priority embarkation." Luckily, the weather was ok. There was no acknowledgement from Celebrity thru the Captain or Cruise Director with any mention of "sorry for the inconvenience" until the last day of the cruise. The Ship - The M class ships have a beautiful design, especially the dining room. Needless to say, with the norovirus cleaning, the ship was spotless through out the cruise. Most areas are in good shape though wood trim on chairs and white upholstery are showing wear. Dining Room/Bar Service - Food was a pleasant surprise. Though Celebrity food is reliable, the food and service in Anytime Dining on this cruise was particularly good. Windjammer was crowded but manageable. The Classic Beverage Package was great. Service, drinks and snack choices in Cafe Bacio were excellent. Room Service - Service was on time but quality was spotty - missing utensils, cold food, missing cream, missing syrup for pancakes, missing butter, sometimes a carafe of coffee but other times a teapot of coffee, etc. In 5 or 6 tries, there was always something not right. Ports and Excursions - Weather in Alaska was perfect. All four excursions in Juneau, Ice Strait, Ketchikan and Astoria were well-run and as described. The time cruising in Tracy Arm was very nice but this was the first time in four cruises to Alaska where the ship stopped so far away from the glacier with no real explanation provided as to why. It was also disappointing that, on a cruise to Alaska, there really wasn't a lot of information provided from a naturalist. The speaker did one 45 minute talk on Alaska and then a 30 minute talk on Victoria and Astoria. He seemed more interested in collecting passenger photos for a CD than on providing information about Alaska and the Pacific Northwest. More time was given to the Port Shopping speaker than the naturalist/lecturer. Disembarkation - Everything seem to run fine including transfers to the airport. All in all, this was an enjoyable cruise with absolutely wonderful weather in Alaska but it could have been better. Read Less
Sail Date: May 2009
This was our 12th cruise and our second cruise on Celebrity.  It was a 11 night Alaska cruise originating in San Francisco and ending in Vancouver.  Embarkation was complete chaos which I attributed to the fact that San Francisco ... Read More
This was our 12th cruise and our second cruise on Celebrity.  It was a 11 night Alaska cruise originating in San Francisco and ending in Vancouver.  Embarkation was complete chaos which I attributed to the fact that San Francisco isn't a normal point of embarkation for Celebrity and they had to set up temporary check-in desks.  Nobody seemed to know what was going on or where people should go to check in.  Once we were onboard we went straight to our cabin which was a Concierge Class in the back of the ship.  We loved the fact that because it was in the back it had a huge balcony as it looked like most balconies were smaller than those I've had on other ships.  My opinion on Concierge Class is this, if you only have to pay $50 more than a regular balcony cabin like we did it is worth it but if you have to pay more than that I would definitely book the regular cabin.  We were supposed to get the Frette robes but only had one hanging in the closet.  When we asked our cabin attendant about it he said that they were out of the robes but would try and locate another one for us which he did two days later.  As far as the upgraded bathroom amenities, towels, etc. I don't think we received anything different than anyone else but were just fine.  The Ship - This poor ship looks like it has been used and abused for quite some time.  Most of the carpeting was worn and looked dirty.  The backs of the chairs in the lounges and the Oceanview Grill were black and frayed from people handling them and didn't look they had been cleaned for many months.  Everyone was complaining about how dirty all the glass on the ship was.  All of the glass on the balconies and everywhere else on the ship was so dirty you could hardly see through it.  There was also paint all over the glass which nobody had bothered to clean off.  The exterior of the ship was just sad.  There was rust everywhere, chipped and missing paint and where it said Celebrity Infinity on both the side and back of the ship it looked like they had slapped a sticker over the old signage and some of the letters had worn off.Aqua Spa - The fitness room was adequate with what looked like new weight equipment.  The men's changing room was usually dirty with used towels piled everywhere.  The benches in the sauna need to be replaced as the wood has worn down so much that it almost looked unsafe to sit in places. Entertainment - I only went to one of the shows and ended up leaving half way through because the performer was so bad. Food - Overall the food was good even in the Oceanview Grill.  I've heard several people complain about the fact that you can't serve yourself on the buffet.  I didn't really mind having one of the waiters plate my food for me but didn't like that all of the food was covered up with plastic lids and you couldn't see anything to be able to decide if it was something you wanted or not.  I know they had these covers on everything to keep the food warm which I appreciate because there were a few times when we got cold food.Service - I have to say that if it wasn't for the wonderful service we received from everyone onboard the condition of the ship could have runied my vacation but it was outstanding.  All of the staff went out of their way to help and we particularly like our waiter, assistant waiter and the bartended that we visited every day in the Champagne Bar. The ports of call were fantastic and we really enjoyed the shore excursions we booked.Debarkation in Vancouver was fairly easy even though our group was scheduled to debark at 8:50am and didn't get to leave until almost 10am.Celebrity Infinity could be a great ship but it's going to take a good long trip to drydock to be refurbished from head to toe, inside and out. Read Less
Sail Date: September 2006
Before you begin to read this review I want to warn you that it is not very complimentary. Those of a nervous disposition or planning on sailing aboard Infinity soon may want to give it a miss. As usual my Mum was my travelling ... Read More
Before you begin to read this review I want to warn you that it is not very complimentary. Those of a nervous disposition or planning on sailing aboard Infinity soon may want to give it a miss. As usual my Mum was my travelling companion. We have taken 6 cruises before, all with RCI and on various ships. We have sailed The Med, The Baltics, Hawaii and 3 times to the Caribbean. This was our first Celebrity cruise. We chose Infinity because of the itinerary, ie, Acapulco AND the Panama Canal. Our first disappointment was that our cruise was shortened by one day and one port of call. I do not think that the compensation was adequate and in reply to my letter of complaint, Celebrity are now calling it a 'goodwill gesture'. We were booked into The Radisson Hotel, San Francisco for 2 nights instead of the expected 1 night. The hotel turned out not to be in San Francisco at all, but several miles outside the city. They got around this by laying on coaches to take us to 2 drop-off points within the city. The coaches ran every 30 minutes and were excellent, although the last coach back to the hotel was quite early - 9pm - which meant that we could not experience San Francisco at night. Fortunately we have been to San Francisco before so had already enjoyed this. The hotel was very nice although the booking in was a bit of a nightmare. The first evening we felt like a captive audience. There was NOTHING in the surrounding area. We had very little choice but to use the hotel restaurant for our evening meal and breakfast on 2 occasions. We had a bar meal the first evening - delicious hamburgers which we normally would not have ordered. We didn't think much of the breakfast menu, however all the staff worked very hard and were pleasant. Embarkation went very smoothly. We have previously had some horrific experiences when joining cruise ships so this was a very pleasant surprise. We were greeted with a glass of champagne and found our way to our cabin very easily - 3 doors down from the Atrium. Our luggage had already arrived and this was also a surprise. Our outside cabin was about the size that we have had on previous ships but the layout made it seem smaller. The bathroom was definitely smaller. I have never before had the shower curtain sticking to me when I have been OUTSIDE the shower. Also all our bathroom storage cupboard space had been utilized by our cabin steward to store tissues and toilet-rolls. Our cabin steward did the bare minimum for us. We ended up wiping surfaces down ourselves during our stay...I know, I know, but you shouldn't have to ask. I did have to ask for extra soap though. I don't share my soap at home but the steward thought that it would be acceptable for us to share on board. One morning I spilt an entire pot of coffee in the cabin - more of which later. We did mention this to our steward. When we returned to the cabin he had resolved the problem by placing the table over the spillage. Very resourceful.There were non of the little extras that we had come to expect from previous cruises, such as towel folding. Having said all that, he was a pleasant fellow. We found the ship to be in good condition and all the public areas were very clean. To us the ship felt very dark and oppressive. The ceilings were very low and this added to the overall feeling of being enclosed. We were very disappointed with the Atrium area. It seemed to be more of a business area. On previous cruise ships it has been a place to sit and enjoy a drink, listening to a music group whilst people had a dance. This is usually the place where brides have delighted us all by making a grand entrance in all their finery. I cant imagine that anybody would make any sort of grand entrance on the Infinity Atrium. The art work on board wasn't up to much. Several pieces were broken and were glued down. We enjoy informal dining for breakfast and lunch. We were very disappointed in the Oceanview Cafe. The presentation of the food was reminiscent of a works canteen. At best the food was luke warm to begin with and by the time we had queued and then sat down it was invariably cold. People would be queuing 10 deep for toast but the server only made 2 pieces at a time, attending only to the person directly in front of him. The omelette station was the same. We also found the food to be very bland. Not at all what we expected. In the end we resorted to room service for our breakfast. This was delicious and HOT when it arrived. The 'canteen' staff were very, very pleasant and hard working, except one or two of the servers. I saw one server angrily throw a plate down onto the side as a lady had picked her tray up too quickly for his liking. Also a server handed me a red hot plate without any warning. It was only saved as a passerby quickly took it off me with their napkin. The Trellis restaurant was pretty much as we expected. Our waiters were fantastic. Very friendly and entertaining. The potatoes were very nouveau cuisine and we ended up ordering a side dish of mashed potatoes each evening, which wasn't a problem. I, and other diners were surprised on several occasions when courses that we expected to be hot were cold... crepe suzette, fried pineapple. Some food was sent back but on the whole it was a pleasant enough experience, made better by pleasant company. At our table we had a wedding anniversary and a birthday during the cruise and were suitably serenaded and served with delicious chocolate cake. As we have sailed with RCI before we were classed as Select members. There didn't seem to be any benefit to this at all. One of the supposed 'benefits' was to be invited to High Tea in the SS United States. The invitation came in the form of a letter at the beginning of the cruise outlining activities to which we would be invited. We had a phone call to our cabin from Heidi to remind us to attend. When we did attend we were prevented from entering until we proved who we were. When we sat down the champagne waiter asked us if we would like a glass of champagne. When we accepted we were presented with the price list!!!!!! I later complained about these 2 incidents to Heidi. I advised her that if she wanted to prevent gate-crashers then she should have issued invitations. She then added to the insult by telling me that Celebrity didn't want to waste paper on invitations - every morning our daily planner was overflowing with bits of paper advertising duty free drinks and bingo sessions etc. etc, which I think is more wasteful than invitations. I also told her that it was disgraceful to invite us to High Tea and then to want to charge us for champagne, especially as they were giving bucket loads of it away at events all over the ship. Heidi looked surprised that this had happened, but I believe that this was feigned. I did not have any acknowledgement from Heidi about my complaint and I am sure it was forgotten the minute it was made. Incidentally, there were only about 12 people at the special High Tea. Perhaps Heidi would have welcomed some gate-crashers after all. The 'welcome aboard' by the captain took place in the theatre before a show. It consisted of the Captain introducing his officers, then they all had a glass of champagne served to them on stage and left. Very odd indeed. Every other cruise we have been on we have been invited to a champagne and canape party and every guest on board has been introduced and had their photo taken with the Captain. The 'welcome back' party took place in the nightclub. It too wasn't anything to write home about. We gave the 'Officers welcome back' party a miss. The Chocolate Gala took place in the nightclub too. It was very poor and hidden away in shame. They didn't seem to have any nice venues for special occasions on Infinity. The Captain was very young and I feel he has a lot to learn about making his guests feel welcome. There were lots of activities on board and the activities staff were excellent, especially Cher and Andy (or Manchester as we came to know him - you know who you are!). Some of the activities did tend to overlap, but they were good fun. The guest lecturers were very informative. We took an excursion in Acapulco. It was very interesting and the cliff divers were fantastic. There were hundreds of children clamoring around and begging. A little tip for you - don't give them anything as 1 became 10. If you want to give, then do it just as you are about to get back onto the ship. We found all of the ports of call to be much poorer than we had expected. The people do rely heavily on tourist dollars. Puntarenus market was fabulous as was Cristobel Pier. Cant tell you much about Aruba as I fell off the 'treacherous' gangway and broke my wrist and sprained my ankle. The broken wrist was misdiagnosed by the ships doctor, so beware. Guest relations did phone my cabin to find out how I was. They made the call when they knew that I was in the dining room, which makes me think they did not really want to speak to me. In a voicemail message they offered me assistance to disembark if I needed it. When I went to guest relations to avail myself of their kind offer, they refused me any assistance and told me to use the porters like everybody else. I went back later to speak to a different person and they too refused me any assistance. So it was left to my poor long suffering Mother to get us both off the ship and to the airport. Guest relations also refused to make a call to the airport to advise them that I would need airport assistance. So much for Guest Relations. I find it strange that their parent company, RCI, seem to get everything right but Celebrity don't. I did not think that the officers were very visible on this cruise. They seemed to want to stay as far away from the guests as possible. One evening about 8 officers dined near us in the Trellis restaurant, but instead of dispersing around the tables, they all chose to sit together and even had their own waiters. There were no officers present in the Oceanview cafe during meals. Perhaps if they had been there they could have witnessed the amount of food that was left on plates and asked their guests about the quality of the food. Also it is my opinion that there are too many places on board ship where people can smoke, although I am sure smokers wouldn't agree. If I had my way they would be banished to one outside area only (yes I am a former smoker) On a high note - the Celebrity singers and dancers were fantastic. The best shows that I have ever seen. All the entertainers were great and the theatre was a treat every night. I have tried to be honest about my assessment of the cruise and our experience of it. Obviously everything is subjective and you may have a truly wonderful time, I hope you do, but I will NEVER sail with Celebrity again . Read Less
Sail Date: April 2006
We sailed from San Francisco on the Infinity April 17, 2006. From the beginning, we had problems. The information received from both the cruise line and our travel agent stated that embarkation started at 5:30pm for the 8:00pm sailing. ... Read More
We sailed from San Francisco on the Infinity April 17, 2006. From the beginning, we had problems. The information received from both the cruise line and our travel agent stated that embarkation started at 5:30pm for the 8:00pm sailing. This was confusing since it seemed to conflict with scheduled dining times, but Celebrity customer service representatives insisted the 5:30pm embarkation start time was correct. Luckily, we took a chance and arrived around 2pm and were able to board at that time. If we had listened to Celebrity, we would have missed the life jacket drill and probably dinner as well. Other than that mistake, our embarkation went smoothly. Our cabin was not quite ready when we arrived, so we waited for it to be finished up. The cabin was missing a life jacket, and even though we flagged this to our cabin attendant, she never brought us the life jacket. We had three people in our cabin and the cabin had a sofa that pulled out as a bed. Never book a cabin that has a pull out sofa bed! When it is pulled out, there is only a mere 2 inches between the edge of the bed and the small desk. We had to remove a chair and glass table in order to be able to pull out the sofa bed. In order to go to the bathroom, one had to climb over the bed and the person in it because of the lack of space. This was very awkward and I wonder if it is a safety hazard as well??? Other than that big inconvenience, the cabin was nice. There was enough storage space for our things. Ok, food. I have to say that I was very disappointed. I had sailed on the Celebrity Mercury in 2005 and the food was terrific!!!! However, on the Infinity, I could definitely tell there were cutbacks in service and in the food quality. Our dining room servers did not offer refills as frequently, nor did they offer condiments such as ground pepper. Sometimes our boneless fish has bones in it and was overcooked. But my real gripe is with the Lido buffet. On the Mercury, the buffet was very good. On the Infinity, it was sorely lacking. They were often out of various juices and ice tea. What they did have was watered down. At times, I could see fruit flies buzzing around the beverage stations. When I flagged this problem to the attending crew at the stations, they did not do anything about it. I saw the flies on several different days. The carving stations had meats such as ham and pork which tended to be overcooked and very dry. What really disgusted me was that at one lunch time, I noticed that the peas in the vegetable section were old, hard and brown. These were mixed in with the fresher peas which were green. This tells me that old food was used that should not have been used. I commented on this to the server behind the counter and he just laughed. I understand about not wasting resources, etc&..but this was just gross! The pasta, pizza and omelet stations were good. However, the sushi was just mediocre. The afternoon tea was a pleasant experience and the pastries are good. The entertainment on board was fabulous! The production type shows were good, but what really stood out were the pianist and the soloists that Celebrity brought on board who were not regular crew members. They were outstanding! The ship dEcor was nice and thank goodness, there were plenty of elevators which mean the waiting time was minimal. It was nice not be bothered by ship photographers at every turn. The picture quality was very good and as always, we ended up buying many photos. Because I had had such a first rate on the Mercury, I had raved about Celebrity cruises to my family and friends. It was embarrassing to me because I brought along other family members and the experience did not measure up. I definitely had "egg" on my face for this one. I talked to many other passengers and they also mentioned that they noticed the quality had declined on the Infinity. I had planned to be a loyal Celebrity cruiser, but now Im not sure. This cruise experience did not measure up to my expectations. Read Less
2 Helpful Votes
Sail Date: October 2016
We had previously taken the East-to-West cruise through the canal and thought it would be interesting to take the cruise in the opposite direction as the ports of call were different. We have also cruised enough now to make the ship our ... Read More
We had previously taken the East-to-West cruise through the canal and thought it would be interesting to take the cruise in the opposite direction as the ports of call were different. We have also cruised enough now to make the ship our "destination" as much as the direction and ports. Cruising with friends is a fun and relaxing way to spend time together as well as to share and compare experiences. As usual, the Celebrity crew and staff provided excellent service and smooth sailing. A few changes were noteworthy from previous cruises; some not as welcome as others. Our experience in the Trellis Restaurant was a real treat with our waiter, Sunarta, assistant waiter, Pablito and Sommelier, Raja, giving excellent and enthusiastic service. we also visited the specialty restaurants Qsine, Tuscan and Sushi on Five. All three were exceptional in fine dining and service. Pre-dinner wine was enjoyed in the Cellar Masters Bar with the sommelier, Pavlo, giving good advice and information on various wines. In the buffet dining area, Oceanview Cafe, the servings in several areas were offered in round pots for self service. Unfortunately, the food in the pots was frequently cold by the time you placed it on your plate. I was also concerned that, with some pots behind others, you had to reach across the pots in the front. This strikes me as less than optimum sanitary practice in food service. On the other hand, the ship was sparkling clean throughout the public bathrooms and other public gathering areas. You constantly saw staff cleaning handrails, doorways, windows and elevator areas. While my husband and I didn't take many shore excursions on this trip, one we took requires some comment. In Puntarenas, Costa Rica, we signed up for the trip to the Hummingbird Gardens, Butterfly and Frog Park. There seems to have been some disparity in the description of the excursion and the actuality. The trip "deep into the mountains...to the region of Monteverde" took 2 1/2 hours over some paved, some gravel and some dirt roads with multiple pot holes. a somewhat jarring ride. The scenery along the way was beautifully lush and became more so as we entered the "cloud forest". On arriving at the Butterfly and Frog Park, we discovered a steep incline to be traversed to reach the butterfly "garden". The incline was a narrow cement walkway which twisted back and forth without any handrails. The surface was damp and somewhat slick as there was a constant mist. It was also partially covered with moss. On reaching the actual butterfly display, we went through three separate plastic covered enclosures to view the butterflies. The first enclosure held the smaller variety of butterflies, then to the medium size and finishing with the larger butterflies in the third enclosure. There were quite a few less than the "thousands" noted in the description and they were not free to "fill the blue sky". The frog display hardly bears mentioning as the frogs were very small and difficult to see as they were hidden among the foliage. The Hummingbird Cafe was probably the best part of the trip. The birds did flit about freely and, since it was raining, many of them were visiting the feeders along the edge of the porch outside the cafe. There were a variety of species of the birds with beautiful coloring and, as advertised, inquisitive natures. They were obviously unafraid of humans and came close to perching on or near your nose. The only refreshment offered at the cafe was coffee and a pastry. Soft drinks were available at an extra cost ($4 for a coke). The return to the ship was another kidney jolting ride. While this may have been unavoidable, we were not allowed a rest stop even though requesting one 45 min. to an hour prior to arriving back at the ship. Since we passed several large service areas which could have accommodated our group, we never understood the reluctance of the guide and driver to allow a stop. Since my husband had just "recovered" from bladder cancer, this was especially uncomfortable for him. I would only recommend this excursion for you if you wear a pair of shoes with cleats to make it down the mossy cement incline, take your own snack items, and have a large capacity bladder. Oh yeah, and take an umbrella or poncho as it's likely to rain in the "cloud forest". Read Less
9 Helpful Votes
Sail Date: October 2016
My husband had a cruise through the Panama Canal on his bucket list and this cruise on the Celebrity Infinity coincided with his birthday. We had been looking at Royal Caribbean itineraries and was surprised (and disappointed) to find ... Read More
My husband had a cruise through the Panama Canal on his bucket list and this cruise on the Celebrity Infinity coincided with his birthday. We had been looking at Royal Caribbean itineraries and was surprised (and disappointed) to find that RC had ceded the Panama Canal routes to their new sister company Celebrity. I booked the cruise on the Celebrity Infinity without his knowledge and surprised him with it during a family vacation 11 months before departure. The good news - we sailed out of San Francisco during Fleet Week. The bad news - there was a huge convention in town in the days before we sailed and hotel rooms in the city were very expensive. We booked 2 nights at The Donatello through AirBnB, used some United miles to book 2 business class tickets, (over) packed our bags, and off we went. We booked a private pick up from SFO through Super Shuttle (ExecuCar) and were met promptly by a very nice driver in a large clean SUV. Even with traffic (baseball playoff game that night) it didn't take long to get to the hotel. We had dinner reservations at LuLu that night and walked the 1.2 miles each way. Next day we visited Fisherman's Wharf, had lunch with my husband's aunt and cousin at Water Bar on the Embarcadero and actually saw our ship in port. The next day we went to a diner (Jersey style) for breakfast, checked out, hopped in a cab, and went to the port. Our check in time was 11:30am and we got there around 10:15am. A Holland American ship had arrived that morning and the curb area was a zoo (people arguing over our cab before we were even out of it). Porter took our ship tagged bags and we walked back to Fisherman's Wharf. We came back about 11am and check in was open. A few minutes in line to get our SeaPass cards and off through security. The escalators were down so we either had to wait for the elevator or walk up stairs to get to the gangway. We chose the stairs - not great but not too bad. Photo ops abounded. We politely declined and no one pressed us. Once on board we headed for the pool deck to await the start of the airshow featuring the Blue Angels. This happy coincidence was a great way to start. Talk about a bird's eye view! All hallway doors were closed - cabins wouldn't be ready until 1:30pm. This surprised us as the ship was in port a full day and only a few passengers stayed to take the next cruise. Hallways were opened on our deck at about 1:15pm and I took our carry ons in to unpack. This was our first time in a suite. Our experience was so great that we will do our best to never sail without being in a suite again. We had a walk in closet and spacious balcony and enough room in the cabin that we didn't feel cramped. Our bags were very late coming up (first in last out?). Our butler John and cabin steward Pamela had to go down to search for them. After our lifeboat drill (no vests) we were underway. We sailed past Alcatraz and right under the Golden Gate bridge as we headed south towards Mexico. An amazing experience. It's difficult to summarize a 16 night cruise in a few paragraphs. The highlights were the crew especially our butler John, cabin steward Pamela and the entire staff at Luminae restaurant. We LOVED that we had access to this restaurant instead of being tied to the main restaurant and a set dinner time. If this is your first time in a suite note that gentlemen need long pants and collared shirts for dinner. We tried to go to dinner one night with my husband in shorts and he had to go back and get changed. Not a big deal. The food at Luminae is very good and the service is excellent. We found out that you can order from any other restaurant (except the specialty restaurants) such as Blu and Trellis (we called it the Plan B menu). We could order apps from Plan B and entrees from Luminae. We ate ourselves silly the first few days (when you're on a cruise ship for 16 nights you better pace yourself). The barman Siraz walks on quiet cat feet. After the first night we would sit down and within 30 seconds an iced glass with cold Corona and lime would magically appear. If the glass was getting empty another would show up. After the 2nd night the entire staff knew us by name. Afternoon tea was fabulous. There were days we didn't eat lunch because we'd eaten too much at breakfast. John would appear at about 4pm with his cart of coffee, tea, savories (little sandwiches), and sweets (the chocolate cake w/chocolate mousse and ganache and macadamia nut cookies were my favs). If we weren't there he would leave us a plate based on what we ordered the day before. He would bring me 2 containers of skim milk with it..... This would hold us until we went to dinner at 8:00pm. There were several nights that we had to wait to be seated. Never more than 5 minutes. Luminae is for all suite passengers and only seats about 60 at a time. They never rush you no matter how crowded the restaurant. Every night brought new people to meet from around the world. We made so many new friends. There are 1,000 time changes on this cruise (slight exaggeration). The first one being the first night - the clocks go back an hour. It's in the daily journal that gets put on your bed each night but we missed it. When we got up the next morning we missed breakfast at Luminae (closes at 9:00am) so we headed for the buffet. NEVER AGAIN. On RC the lines for fresh made eggs and other custom items are well delineated and spread out. The buffet for other items - breakfast meats, pastries, fruit, yogurt, cereal, etc - have 2 stations in 2 different locations. Plenty of room for everyone to move around and easy to know where the line ends. Not on Celebrity. One big circle in the middle of the room - no way to know where lines start and finish. Confusing and aggravating. Milk is kept in dispensers that are not chilled. A glass of skim milk was beyond warm. Gross. Vowed never to go back in there and we didn't. If we wanted lunch and didn't want to go to Luminae (closed for lunch on in port days) we went to the burger/hot dog grill on the pool deck. Hot dogs were grilled not boiled, burgers were juicy, and their steak fries were really good. No trays to pick up food for more than yourself tho...... We would have rated the Food excellent were it not for our experience with the buffet. I would suggest talking this cruise in April not September or October. The weather from Mexico to Columbia was HOT AND HUMID. Miserably so. We had to use tenders in Cabo - with the rough bay water and the heat and humidity it made for a rough day (loved the snorkel trip though). Must give Celebrity kudos - there were 3 ships anchored out in Cabo - us, the Holland America that we saw in SF, and a Carnival ship. Only Celebrity greeted passengers at the Cabo dock under a canopy with iced towels and flavored ice water as we waited for a tender to go back to the ship. Celebrity worked with local water taxis to get everyone back without a long wait. They had the iced towels and water at every port. We saw that Holland American ship and few times - they never had it. Great perk! We were surprised to find that there was no bin of towels to grab from as you left the ship for your excursion. Some of our excursions said to bring towels. If we hadn't gotten them from the pool before we left we would have been SOL. Overall we think this cruise could have been at least 2 days shorter. We woke up the day after we went through the canal to find that we'd turned around and ended up back at the port we saw before we crossed the jetty into the Atlantic. We crept through the canal as other ships passed us like we were standing still. We saw the Holland American ship come from behind us during one of several two days at sea blocks, pass us and disappear. We were creeping along. We also had 3 medical evacuations including one by helicopter. We also saw 2 people pass out from the heat. This was an older crowd (we felt like the youngsters and we're in our early to mid 60s) and we hope all passengers are well and back home. We didn't take advantage of the nightly entertainment as much as we should. Was going to play BINGO until I heard that cards were $40 each. There were lectures about each port and especially about the canal. If you couldn't attend them live they were rebroadcast on the TV. My husband doesn't gamble. I like to play Blackjack. $10 table was fun and filled with like minded players. Most of the dealers were friendly. If you come across Anton he'll lighten up if you talk to him and ask him questions. Witnessed a slot tournament one night. Lots of high energy. Michael's Lounge was a lifesaver for us the morning we missed breakfast - they found pastries and fruit for us even though it was way past breakfast. The bar is always open and there's a special excursions desk in there. Eric and Jackie were very helpful. We cancelled our initial excursion in Costa Rica (I didn't think I could take the heat) and they tried everything to book us something else. We stimulated the economy with some port shopping instead (they had Cuban cigars here). Regarding excursions...... we love to snorkel and there really was only one chance to do that in Cabo. Went to the beach in Puerto Vallarta (great time - good value). We found our own excursion in Guatemala. We took the Eco Cruise and Gatoum locks tour in Panama and saw one of the new mega bypass locks in action. We weren't in port very long in Cartgena. The boat ride to the beach excursion takes 2 hours of your time round trip. I think were only at the beach 90 minutes before we had to go back. The island was nice, the water beautiful. Not enough time. Had some young boy try to board our boat when we stopped to view and hear about the fortresses on the way out. I don't think he was going to rob us. Probably to beg for money. Our guide yelled at him and you could hear him fall into the water as our boat sped away. Not fun. We were told that we would LOVE Celebrity. We were pretty loyal RC cruisers until this cruise. Now it will be a Sky Suite on a Celebrity cruise or we don't go. Booked 2 more cruises while we were on the ship. Alaska here we come! Read Less
1 Helpful Vote
Sail Date: September 2015
This was an 18 night cruise from San Francisco through the Panama Canal and ending Ft. Lauderdale. The infinity needs a little work in Concierge class as there was some rust on the balcony and the carpet outside needed to be repaired. ... Read More
This was an 18 night cruise from San Francisco through the Panama Canal and ending Ft. Lauderdale. The infinity needs a little work in Concierge class as there was some rust on the balcony and the carpet outside needed to be repaired. The state room was up to standard and while I don't want to be too picky I my experience on other Celebrity ships was of a higher quality in terms of the condition of the ship. I did have some problems with the tv in the room and the remote but once I notified my attendant those problems were resolved in a matter of an hour or two. I think this speak to the high level of quality Celebrity wants to bring to its guests. There was also some wear and tear on several areas of the ships carpet but they were minimal and I am sure that most people did't see it at all. I tend to notice every detail so I wouldn't fault the cruise line for these minor problems. The shore excursions are fairly typical for cruise lines. They tend to be expensive and not as good as what I have been able to secure for myself. The advantage is that if there is a problem or delay you don't have to worry about the ship leaving you at port! Dining was standard, I am a foodie and therefore do not expect to receive 5 star dining when they are trying to feed such large numbers of people. Overall I felt they did a very good job in the restaurants and Ocean View, where I took the majority of my meals. The specialty restaurants (Qsine and SS United States) were good. The SS United States was my favorite and I would recommend it over Qsine any time. Qsine, offers a unique experience and one that you should try once. It just was not my cup of tea, so to speak. Entertainment on the ship was of a high quality and I really enjoyed the shows. The little talks given by the cruise line before we reached ports were less than interesting and I think the gentleman they used to describe Costa Rica and the Panama Canal was sub par. Disembarkation was easy, relatively fast and since I had a transfer from the ship to the air port I was off quickly without any glitches. Overall, I had a very good experience with the cruise line, the staff was friendly, the food was good, the accommodations meet my general expectations and when a problem arose it was resolved quickly without much effort on my part. All things considered I booked my next cruise onboard with Celebrity for the Spring of 2016. I would recommend this cruise line to a friend or family member without reservation. Read Less
Sail Date: September 2015
BUS TRANSFER TO THE PIER We have taken many cruises out of San Francisco, usually with Princess. We usually stay one night at the El Rancho Hotel in Millbrae. The next morning we have the hotel van take us to the airport where we ... Read More
BUS TRANSFER TO THE PIER We have taken many cruises out of San Francisco, usually with Princess. We usually stay one night at the El Rancho Hotel in Millbrae. The next morning we have the hotel van take us to the airport where we catch the cruise ship bus to the pier. In the past, we have had the same bus driver each time. When we give him out bags, we tell him that we want the two carry-on bags back when we arrive at the pier. He puts them towards the front so he can retrieve them at the pier. The rest of the bags will then be taken to another location where they are unloaded and eventually delivered to our stateroom. The system works great and is very convenient. The driver (we have had the same man on each of our past trips) provides historical and other information about San Francisco during the drive to the pier. He is very knowledgeable about San Francisco. This time the transfer was a disaster. We had a different driver that apparently did not speak English. I told the him that we wanted two bags back when we arrived at the pier and he looked at me like he had no idea what I was talking about. I guessed that he did not speak English and repeated the information. He just grunted and threw the bags in with the rest. When were then told by the greeters that the people who were supposed to be there had a flat tire on the way to the airport and would not be available to help us. They also did not have our names on their list and asked everyone to write their names on a sheet to be checked later. Unfortunately, they waited until we got to the bus to do this and it created a line of unhappy people that wanted to get rolling. At this point, we were also told that we had to take any carry-on bags with us on the bus. This meant that I had to crawl into the storage area of the bus and retrieve our two carry-ons. We have never had to do this before. When we got to the ship, the driver and a helper started to unload all the bags in the parking lot. The passengers told him that he was supposed to take the bags to another location to be loaded on the ship and he just kept unloading them. Finally a greeter showed up that spoke his language and told him what he was supposed to do. He and his helper both expressed surprise as the finally understood what was supposed to be done with the bags. We all left, hoping that our bags would eventually get to our staterooms. Fortunately, they did arrive later that afternoon. CHECK IN The check in process went very smoothly although the man helping us did have some difficulty with his computer. He processed my wife’s information in a minute or two but took several minutes to do mine. The person next to him finally came over and told him how to complete the process and we were on our way. It probably did not take more than 10 minutes. It helps to get there on the first bus from the airport as the lines are not as long as they will be later in the day. CABIN We had stateroom 7047 on deck seven, port side. Being only about 11 AM, our cabin was not ready and we headed for the Ocean view Café for an early lunch. At 1 PM we were allowed to proceed to our staterooms. Everything was in order when we arrived except the stateroom did not have some of the amenities that were shown in the photo at Celebrity’s website. In particular, an entire stand of shelves next to the make-up vanity was missing. Also, the closet had a safe and several drawers taking up one third of the storage area. This left only a small closet for the two of us to hang our clothes, but we had not brought that much so it worked out. Anyone bringing a larger assortment of clothing for a longer cruise would have a difficult time hanging all their items. We noticed the lack of an ice bucket and asked the room attendant about it. She said that ice was no longer furnished in the rooms unless we asked for it. I have to admit that I was stunned by this information as we have always had ice in our stateroom on our other 40+ cruises. My wife asked her to provide ice twice a day and she said she would. She or her assistant provided it most of the time. The vanity had no drawers which did not make my wife happy. She usually depends on having drawers on both sides of the vanity for storage of all her necessary beauty aids. This vanity had doors with very small shelves behind them. It just was not as convenient as other ships we have been on. Strangely, we looked in on an inside cabin and it had the type of vanity that we are used to having. I did not understand why Celebrity would provide more in a less expensive stateroom. The bath was nicely arranged and had the usual large shower that Celebrity is known for. It also had a hand held shower head that we both prefer. There was plenty of storage on a corner rack and under the sink area. The balcony was small but adequate for two of us. FOOD We took most of our meals in the main dining room when they were open. We had what Celebrity calls Select Dining. That allows us to eat dinner whenever we wanted as long as we appeared during the serving hours. The food and service were both excellent in the dining room. I enjoyed all our meals there, but some of our table mates did not. On one night, I had an excellent salmon dinner, but several ladies at our table had veal, lamb and steak. They all had complaints about the quality of those meats. Celebrity is noted for having very good quality beef and we usually have that or fish. I usually don’t try any of the other meats, but did try the chef’s recommendation the first night. It was a breaded pork chop and it was also excellent. The accompanying potatoes and vegetables were usually very good except for the string beans which were always tough. The Ocean view Café on Deck 10 had a very large assortment of ethnic food available at several different places around the very large room. Some of the serving areas had precooked food and others cooked to order. Unfortunately, I found that many of the ethnic foods had too much spice. I like soup and tried several of them. They were all over spiced. The foods that were not over spiced were somewhat tasteless. The deserts in the Ocean view Café were of a quality that was far below what is served in the main dining room. This is not unusual and we have found this to be the case on most ships, however they usually have some good cakes or pies at some point during the cruise. I did not find that to be the case on this cruise. ENTERTAINMENT On our last Celebrity cruise, we found that entertainment had improved somewhat over previous cruises, but it is never on a par with Royal Caribbean even though Celebrity is owned by RC. We had the usual selection of production shows accompanied by one comedian, a magician, two singers and a xylophone player. All except the comedian worked hard and were appreciated by the audience. There were also a couple of acrobats that were very good. PORTS We only took one tour. That was a glass bottom boat in Catalina. The rest of the time we just walked to nearby attractions. In San Diego, we toured the aircraft carrier, Midway, which is docked less than a quarter mile from the cruise ship. In Monterey we waked through the area near the wharf, and then took the free trolley to the aquarium and back. At Santa Barbara, we took the downtown bus from the cruise ship dock to the end of the line on State Street, then toured the Presidio a couple of blocks off State Street. Then we took the downtown bus back to the ship. For seniors, this bus costs 25 cents each way. We had been to these places several times before and had seen most of the local sites. Also, the weather was very hot and the humidity was high, so we wanted to get back to the air conditioned ship as soon as possible. We stayed on the ship in Ensenada, Mexico and about half the passengers did the same. We had to tender into Catalina, Monterey and Santa Barbara, but it was not a problem. Everything went smoothly getting on and off the tenders. CONCLUSION All things considered, it was a very nice cruise. We were looking for a relaxing time at sea after some stressful months at home and we were very satisfied with the experience. My wife’s only complaint was that the cruise was too short. We usually go for two weeks or more so I understand how she feels. It is difficult to get off a cruise ship. Read Less
2 Helpful Votes
Sail Date: September 2015
Cruise review Celebrity Infinity Sept. 4 to 13, 2015 Let me begin by saying this cruise in many ways met or exceeded our expectations, and was a very nice vacation. We appreciated our more experienced Cruise Critic friends who gave us ... Read More
Cruise review Celebrity Infinity Sept. 4 to 13, 2015 Let me begin by saying this cruise in many ways met or exceeded our expectations, and was a very nice vacation. We appreciated our more experienced Cruise Critic friends who gave us so many valuable tips before we even began. We have cruised on Crystal, Disney, Princess, and NCL as well as Celebrity, but it has been several years. We felt that it was a privilege to be able to go, and we were happy to be able to make the trip to celebrate our 40th wedding anniversary. Embarkation was a breeze. Directed into San Francisco’s spacious new Pier 27, we walked right up to a Celebrity representative, presented our documents and passports and obtained our Sea Pass cards. Celebrity Infinity’s décor was classy and calming. The itinerary was delightful, the seas were calm, and the captain and crew were very efficient and approachable to guests. The food was delicious and beautifully presented. The entertainment was impressive and occasionally surprising. Everywhere surfaces were being constantly cleaned. We did not have to wait for anything; not for a table for dinner, or tenders to shore. There were always plenty of lounges by the pool area with fresh towels. We always had our choice of seats in the theatre for shows, even just before curtain. Our Cruise Director, Patti, was helpful and informative. She was at her best when she performed, as she has a lovely singing voice. Wait staff were polite and professional. The seamen manning the shore tenders knew their business and gave a steady and strong grasp of our elbows getting in and out of the boats. The shore crews greeted us going and coming back with ice water, cold punch, and icy cooling towels. This was especially appreciated because of the very warm weather. It was hotter than expected in every port! Our cabin was Concierge Class 2, a balcony on the starboard side, 8088. It was quiet, having staterooms above and below us, though as we were midship, we did hear some early morning sounds as they opened the hatches and prepared the tenders for launching. This was OK with us; it was interesting to watch the process from our balcony. We liked being close to the ship’s library on deck eight, with cozy chairs for reading. We could not have had better or more attentive stewards than Raphael and his assistant Antonio. The cabin was small, and we had to walk single file around the end of the bed, but the bed was spacious and comfortable. I liked the soft leaf designed night light in the bathroom, the open shelves for our things, and the roomy shower with grab bars. There were built in hooks on the inside of the bathroom door and a set on the cabin wall. There were plenty of wooden hangers in the closet. Raphael surprised us one night with two swan towel animals kissing and red rose petals scattered on our bed! Lovely! Now I would like to give readers, (including Celebrity Corporate), a heads up about things that were upsetting and need to be improved. The first disappointment came moments after we stepped onboard at the shore excursion desk. We had a fixed amount of onboard credit and had budgeted it carefully for excursions, specialty dining, and photography, obtaining the prices from Celebrity’s website. Our Sausalito & Muir Woods tour we expected to pay $69.75 each for, was now $89.75 each. The Avalon Scenic & Botanical Garden price listed on their website was $39.75 each; onboard it became $49.75 each. We went to the concierge desk the following day and asked about the discrepancy. We were told that it was a common complaint and that nothing could be done. Perhaps assertiveness or asking again for clarity of policy for my upcoming online review made an impression, but we were extended the difference of $60.00 in OBC as a, “courtesy.” Another problem that we encountered right away was water. We had the Classic Beverage Package, and were assured many times by Celebrity and our travel agent that it included all water, soft drinks and some alcoholic drinks onboard. We don’t drink, so we already knew that we were not going to cost the ship much with our consumption. We had the stewards clean out the mini bar right away, leaving some ginger ale and bottled water. We asked them to just fill it with liters of water. Imagine how surprised we were when they started leaving checks for each bottle of Evian, $5.50 per bottle, .98 cents gratuity, 48 cents tax, total $6.97 for each bottle! When we objected they sheepishly explained that we would have to get and sign for our water at one of the bars, (liter bottles of Crystal Geyser were covered by the beverage package, Evian delivered to our room was not), and bring it down to our cabin ourselves! Really? This policy is just silly and annoying. It put us on our guard and made us feel that instead of relaxing we had to be checking our bill constantly. We had to request, leave sticky notes, and we tipped extra, to get ice in our bucket every day. So, here is a suggestion: Make money on the casino, art auctions, shops, classes, and spa treatments. Treat your guests graciously and put carafes of ice water in our cabins daily. The most disturbing ongoing problem came with the photography department. I had waited on hold forever pre cruise to get the word from a Celebrity representative what it would cost for the whole photography package: all prints taken, a CD, a written copyright release, and the souvenir DVD of the voyage. We were told it would be $255.00 for everything, and we planned for that, getting our picture taken as often as we could. When we approached the photo people, they claimed that we could definitely NOT get any of the prints, and a CD for that price, and they refused to give us a paper copy release, saying it was unnecessary. They took some wonderful pictures of us; they are good photographers, but we were required to search every night for our pictures in the gallery, and hand them over to them for our “packet.” We got none of these prints. We paid $234.99 for one CD of our pictures and the DVD. All of our prints were left behind and destroyed. I was very sad. So, my advice would be to get an e-mail from Celebrity stating what the cost will be for your photo package before you go. Then you will have it in writing. By the way, they relied heavily on previous footage for the souvenir DVD. Muir woods was shot at least a year before the drought by the look of the water in the creek. Avalon footage was charming, until the ship was shown anchored in the bay, “Celebrity Century.” Oops! The footage of San Francisco could have been our voyage, but they spelled Wharf, “Warf.” C’Mon, guys!! Footage shot of the Sizzle deck party was not included; why not? Was it too much trouble to edit it? Entertainment was very good. We especially enjoyed David Meyer on his xylo-synthesizer. Amazing energetic performance! We bought his CD. Ukrainian aerialists Tibi and Vika were jaw-dropping artists and athletes. Comedian Dean Gaines made us laugh with his jokes and presidential impressions. We attended his G-rated show. Colleen Williamson was engaging, as she was as good an actress as she was a singer. The Infinity orchestra was outstanding. The ship’s Production Cast singers and dancers were better than we have seen on other cruise lines. We just wished the choreographers in Florida who design the shows would have given them better material to express their talents. More storyline and less flashing their fannies in skimpy costumes would be welcome. They were fine young people and taught dance classes very well. Our shore excursions were OK, but Muir Woods was very crowded because of the Labor Day weekend, and people didn’t seem to know how to be quiet and reverent among the trees. In Sausalito we were just dropped off on the main street for 35 minutes and pointed towards the local ice cream place. Our Avalon Scenic and Botanical Garden on Catalina was an open air double tram with a good guide who drove us up the narrow roads to see the views. It was very hot! Without our cooling towels we never would have made it. The Botanical Garden was very disappointing, as the plants and shrubs were all encaged to keep protected wildlife out, and they were dying from lack of rainfall. We faced a long uphill climb on a dirt road to see Wrigley’s Mausoleum and decided to wait in the shade instead. The tour did not include the historic Casino Ballroom, and we thought that it did. Unfortunately it was too hot to walk there on our own in the afternoon, so we returned earlier than we planned to the ship, (and its air conditioning!) In Monterey we went to church and lunched with friends, in Santa Barbara we took the city electric bus up State Street and enjoyed the view of the city and the bay from the courthouse. Santa Barbara had loads of helpful guides to meet us onshore. It was September 11th and the Young Republicans from UC Santa Barbara made a display of American flags stuck in the beach for every life lost in the attacks. It was very colorful and moving. San Diego was Sea World on our own. Military folks, (active duty and retired), can enjoy four complimentary tickets. We got off the ship in Ensenada only to go to the dock market and buy Mexican vanilla. My husband bought me a pair of lovely silver and opal earrings. Food and Specialty restaurants: The Ocean View Café Deck 10 was a daily lavish buffet with something for every taste. Breakfast had four omelet stations, again reducing the wait time. I was particularly impressed with the salad bar, the four carving stations, (two on each side), the fresh breads, and the pasta station. Usually four or five choices of pasta were offered which were then heated while your sauce of choice was stir fried in a skillet with olive oil, artichoke hearts, garlic, or a wide variety of other meats and vegetables, then sautéed together and finished off with freshly grated parmesan cheese. Yum! The tables were kept bused and clean. The bar servers were always on hand to ask if you wanted something from the bar. The pizza was just OK, but the buttered garlic bread there was a daily temptation. The ice cream and sorbet bar was available from noon to 10:30 pm, and the sugar free flavors were good, too. There were juices, coffees, teas, and herbal teas to drink. They had all other non sugar sweeteners, but not stevia, so if you use it, bring your own. The only fault I found was the self serve glasses were only 4 ounces, so you had to keep getting up to refill them. Again, the water issue. There are signs on the machines asking you to not refill water bottles there. We got the dining package offered as soon as we boarded; 1 dinner in SS United States, 1 dinner in Qsine, and 1 meal in Bistro on Five, the crepe restaurant, for $85.00 per person. We dined the first night at SS United States, and had the Chateaubriand for two which was melt in your mouth beef! Service was excellent, extra tipping expected. At Qsine we wished the server would have warned us about the big portions. We had to scale back on what we originally ordered because we were stuffed. The food was delicious, particularly the Mediterranean kebobs and the meatballs. We had crepes on the last day for lunch at Bistro on Five. The flank steak and the chicken were both very good. The flaw here was the milkshakes. They are delicious, but the server has to run down the hall to the Café al Bacio Geleteria to get the ice cream, so they are often a long wait. We liked the Apple Store onboard and the classes were very popular. We learned a couple of new things. The Canyon Ranch Spa was overpriced of course, but Kusuma from Thailand gave an absolutely superior massage! Because we don’t drink alcohol we were offered to try the only alcohol free “wine” onboard, the red and white “Fre” brand. Now, granted we know little to nothing about wine tasting, but it was awful! Cellar Masters sommelier wouldn’t even talk to us about alcohol free juice, and dismissed us in a snobby manner. May I suggest that Celebrity can do better for its teetotaler guests by offering choices such as Gwurztraminer white and red grape juices bottled by Navarro Vineyards in Northern California. We discovered these at Club 33 at Disneyland and they are light, crisp, and delicious! Probably the Friends of Bill W. would appreciate it too. In summary, we felt that our TA offered us a good deal; the cabin we wanted, and the 1, 2, 3 Go promotion of: gratuities paid, classic beverage package, and $300 Celebrity OBC, in addition to the OBC they offered. We will probably go that route again. The unforgettable and thrilling moments of the cruise were kissing as our ship sailed under the Golden Gate, watching the sun rise at our tender ports, and meeting new friends from the UK. Read Less
Sail Date: September 2015
This was our 8th cruise overall, 7th with Celebrity, all but one on Millennium class. It had been 4 years since our last cruise. We are a couple who is over 55 and under 60. We work hard and a cruise is a luxury expense for us. As you ... Read More
This was our 8th cruise overall, 7th with Celebrity, all but one on Millennium class. It had been 4 years since our last cruise. We are a couple who is over 55 and under 60. We work hard and a cruise is a luxury expense for us. As you can tell we have very little experience with a different line so a comparison is not possible. We have high expectations when paying for services but that being said we are easy to please and understand when small mistakes happen. We felt the price for this particular cruise was high but it worked into our schedules for work and we liked the idea of getting away for 9 nights. Embarkation at Pier 27 was smooth with no line. We are Elite members so had a special check-in. We looked at the regular check in line and each station was no more than 2-3 deep. We have never seen short lines like this. Because this ship stayed overnight in SF we walked by this area a few times and never saw a long line at any station. Our cruise was part of a 1-2-3 Go promotion that included pre-paid gratuities, classic beverage package, and a $300 onboard credit. Had it not been included on the promotion the beverage package would have been a whopping $55 per person per day! On past cruises our bar bill for the entire cruise for 2 has never exceeded $75. We used the package on this cruise for an after dinner cocktail each evening, bottled water, one glass of wine with dinner one night , and coffee beverages in the Coffee cafe. As we think back on this if we had to purchase these items separately we would most like have only purchased the bottled water, cocktails once or twice and coffee beverages once or twice. This makes the beverage package of no value to us in the future. The pre-paid gratuities are a plus and we used the on board credit for excursions that we would typically have purchased any way. We did enjoy the Coffee cafe. Beverages were excellent and area was clean and generally quiet. Staff was accommodating to our likes regarding drinks. We used this once to twice daily because it was included in our beverage package. There was a nature specialist on board. Not sure I have his name quite right but something like Mikos. His talks were informative, entertaining and easy for the standard person to understand. Do not mistake this as him not being highly knowledgeable. He was extremely intelligent but an excellent teacher and knew how to present complicated topics for general public without it being "dummied down" for those who had some knowledge of the topics. I would not want to miss any talks he would give if on board with him again. We attended the shows each night. The entertainment was enjoyable but not outstanding. On other cruises the Celebrity dancers and singers had a theme that seemed lacking this time. The guest entertainers included a comedian who was ok, a zxylo??? player who was good, a male vocalist who was very enjoyable and a female vocalist who sang 1940 hits that we had never heard before. Entertainment out and about on the ship was ok but not like in the past. Celebrity used to have small instrumental groups and acapella singers that we liked. Not this time. We found it difficult to sit and listen to the singers and usually moved on to a different area to relax. In general we found them a little loud and did not sing music to our liking. We love a balcony cabin and chose one on this cruise. We are questioning this choice and plan to try an inside room or ocean view on the next cruise. We spent most of our time out and about the ship and did not use the balcony for more than an hour or two the entire trip. Towels were thick and not worn, bath amenities included lotion, shower gel, shampoo, cotton balls and swabs, emery board, face soap, body soap, and shower cap. The room in general was up to date and not worn. Everything was in working order. Our cabin steward (Clyde) was awesome. Most of the time we did not see him but his work was evident in our room. When we did need something he seemed to magically appear. He always greeted us by name and with a huge smile! The size of the room was fine and exactly what we expected. The chairs on the balcony were different than we remembered and more comfortable. We have high expectations in the dining room due to past good experiences. Our waiter was efficient and accurate with our orders. He asked our entire table on more than one occasion if there was anything we wanted and if his service was what we expected. The food was good and we enjoyed what we ordered. There was one night when the menu featured Chef at sea that had no appeal to us when reading the items. Once the waiter explained the entrees we decided to follow what others ordered at the table and ordered the flank steak. This was an excellent choice. What I am trying to say here is make sure ask your waiter questions about the menu. We would have passed up a wonderful meal and had something from the menu that is featured everyday. Deserts were good, generally not over sweet and just the right size portions. When talking about portion size, I have read many comments about portions on Celebrity being small. We find the portion size to be consistent with european portions and to be just right. If you want more it is easy to order a double portion. We dined once in Qsine and found it to be enjoyable to do once. It was a whimsical experience but now that we have experienced it, will not do again unless we are trying to spend onboard credit. We also tried Bistro on 5 twice. There is $10 per person surcharge. Our evening table mates had been raving about this for lunch so we were excited to try it. The first time was at the compliments of the Captain and the Captain's club hostess for my husband's birthday. We received a gift card in our room and found this to be a nice touch. We ordered the Beef Stroganoff. The meal was ok. The waiter was not very helpful or attentive. We ordered and it was served. When it came time for dessert we had to ask if there were toppings. We knew about the toppings from our table mates. We left a bit underwhelmed. We tried it a second time at the urging of our tablemates and to use up onboard credit. The second time we ordered a hamburger and a Mediterranean crepe. We waited over an hour for our food. To his credit, the waiter kept checking in with us assuring our order would be coming soon. We were polite and understanding and did not complain at all. Soon the manager came over and told us our order had been lost and he would be comping our meal and offered us wine or drinks as well. After an additional 15 minutes our order came and we enjoyed it but did not find it worth the $10 surcharge if we had been paying for it. In general the Bistro did not seem to be able to handle a full area even with many waiters around. Must have been a problem in the kitchen. We booked 2 excursions through Celebrity. The first was a Muir Woods tour. The tour guide was 1/2 late due to traffic that she did not expect. We are from Colorado and knew that Bart was doing maintenance before we left on our cruise. We find it a bit hard to understand that a tour guide from San Francisco would be so uninformed as to not be able to anticipate and plan for this and arrive on time. The tour was ok and accomplished our goal of seeing the redwoods. The second tour was a dolphin seeing tour at Catalina Island. Unfortunately we did not see any dolphins but truly enjoyed being on the water in a small boat with 6 other people that felt safe and fun. We attended a few of the "cheesy" activities offered by the activities team. We found them humorous to watch. We also attended the 3 classes offered by the watercolor artist. I was impressed with the quality of the beginning kit supplied to use for the classes. This was enjoyable on the sea days to attend. In general we found the ship in good condition for the age of the ship. Disembarkation went well until we got to the pier. We liked being able to be in the Trellis restaurant while waiting for our color to be called and enjoyed this Elite Captains Club perk. When at the dock to pick up our suitcases there seemed to be quite a bit of confusion. We were getting different directions from several different workers. Each one did not seem to know what the other was directing us to do. Confusing but not unmanageable for us, but what about those who are older or less experienced with disembarking? Overall we loved our cruise and will most likely sail with Celebrity again. The perks offered with our Elite Captains Club status are a part of future cruising decisions. I believe this is true of most who seem loyal to the brand. If perks are good you will continue to have us as customers. If they are not or are reduced, we will try other brands. Read Less
Sail Date: May 2015
Firstly, this is only my 2nd cruise in over 10 years, so its hard for me to rate this, as have little to compare it with. We went through a recommended travel agent as I wasn't sure what needed to be done. Well, our agent did very ... Read More
Firstly, this is only my 2nd cruise in over 10 years, so its hard for me to rate this, as have little to compare it with. We went through a recommended travel agent as I wasn't sure what needed to be done. Well, our agent did very little. I bought travel books and went on numerous sites (including this one) to see what I might expect. Embarkation and Disembarkation had me very concerned as I didn't know what to expect. I guess they went ok, although time consuming. I wish Celebrity had more information to provide people like me who are not familiar with cruises. I learned more from my table mates who were all seasoned cruisers. I thought the food in the main dining room was excellent, tried things I would never order in a restaurant. Our waiter and his assistants were wonderful.....Im now spoiled and insist that my husband now put my napkin on my lap for me. The buffet was OK...like a vegas buffet but so confusing, having to circle around to see what was out there, hoping no one takes my chair (literally my chair) while I was looking around. Our stateroom was nice and had the storage I needed although I was starting to get cabin fever after awhile. I thought all the musical entertainment was good, many good bands and vocalist, wish I had time to sit and listen to them all. The towns were all a bit more touristy than I would have liked, and sick of all the jewelry shops. We tried to go in only those saying they were individually owned. I would have to say the worse experience was listening to Mickey Live insisting that we had to be up before 5am to see the Tracy Arm pass, the glacier etc. If anyone listened to his briefing the previous night you would think you would be really missing out if you weren't there. He said he would be up there on the deck narrating, hot coffee passed around and warm blankets handed out. He talked about the ice bergs and the calving and all these other amazing things. We told our table mates (the seasoned ones) about it and they saw no reason to be up that early. Also Esperanza commented after his briefing that we would see the same things if we got up at 9am. She was absolutely right. We stupidly went up there, bundled up but still freezing and saw nothing we could not have seen right out our own veranda hours later. Actually our neighbors saw more on their veranda than we did. A big disappointment!!! No coffee....had to go down to constellation to get tiny cups, no blankets and no mickey narrating. My husband caught cold which put a damper on the rest of the trip. (oh and thank you celebrity for charging over $35 for a bottle of Nyquil and Dayquil.) Read Less
2 Helpful Votes
Sail Date: May 2015
My expectations based on previous reviews were to find a tired, old ship with disgruntled waitstaff. Nothing could be further from the truth. The ship looked fresh and clean. Waitstaff was friendly and fairly attentive. We had a ... Read More
My expectations based on previous reviews were to find a tired, old ship with disgruntled waitstaff. Nothing could be further from the truth. The ship looked fresh and clean. Waitstaff was friendly and fairly attentive. We had a suite so we also had the good fortune to dine in Luminae instead of the main dining room. What a perk! It's about time suite guests were given a very tangible and valuable amenity. Service and food was top notch. Food in the buffet was fine. I have never been disappointed by Celebrity's food. Our butler and stateroom attendants were awesome. Entertainment was fair to very good in the showroom depending on the night. Entertainment all over the ship was very good. I wish the bands were scheduled earlier for us early to bed, early to rise types. Disembarking at Vancouver was easy. No immigration or customs until we got to the airport. Read Less
2 Helpful Votes
Sail Date: May 2015
Positives Overall we enjoyed the journey. The ship, cleanliness and service were excellent. Staff all friendly and engaging. Ports of call were great and we enjoyed all the stops. Entertainment was varied and of high ... Read More
Positives Overall we enjoyed the journey. The ship, cleanliness and service were excellent. Staff all friendly and engaging. Ports of call were great and we enjoyed all the stops. Entertainment was varied and of high standard. Food - lots of choices although the buffet could look at changing options more often as we found it was often the same. We had the anytime dining option and enjoyed this as we always had the option of the day of choosing when to eat and if we wanted to dine alone if we chose to. We had the classic drinks package and although we are not big drinkers we thought this worked well and used it for bottled water, fresh orange juices, specialty coffees and the odd cocktail and wine for dinner. Negatives The embarkation at San Francisco was poorly organised. No system at all with hundreds of people lined up to personally give over their bags to one porter and one trolley. No sail away parties or sailing in commentaries to ports. It would be nice to know before leaving the ship what the current weather was. Constellation lounge closed early most days for elite guests and not available to others. This infuriated guests who were there and told to leave. Read Less
Sail Date: May 2015
We sailed on the 12 night cruise from San Francisco disembarking at Vancouver. Embarkation in SF was chaotic - there just weren't enough baggage handlers and long queues developed of people trying to hand over luggage. None of the ... Read More
We sailed on the 12 night cruise from San Francisco disembarking at Vancouver. Embarkation in SF was chaotic - there just weren't enough baggage handlers and long queues developed of people trying to hand over luggage. None of the staff on the ground seemed to know what was happening. Once we got through this boarding was smooth. The cabin was available almost immediately and we had luggage back by 2 pm. Our cabin was midship deck 7 and was clean and comfortable. The ship is older and in some areas this is apparent but never a problem. Cabin staff were inobtrusive but efficient. We had Select dining and could not always reserve a table for the time we wanted - this turned out not to be an issue as there was always a free table if we just turned up but just not available to reserve. Odd but no problem. Food in dining room was fine and usual celebrity fare. Waiters all great. We had a classic drink package and choices seem less. There is also a definite effort to upsell to Premium. We were asked twice if we would like to upgrade in the first 24 hours. I like to drink Sauvignon Blanc but was told not available in the dining room or on classic package. We found out it was included in Cellar Masters but sommeliers at first said we could not have it brought into the dining room so we took it ourselves. We then met the wonderful King Richard a sommelier who sorted it all and I had my favourite drink for the rest of the cruise. We thought food in Ocean View was Ok but choices seemed more limited. The weather was stunning and ports amazing. We enjoyed the talks by Milos the naturalist who was very informed and also very entertaining. We saw Eagles, Whales, Sea Lions and Porpoises from the ship. We booked excursions privately except for Ketchikan where we took a ships trip to the Saxman village which we enjoyed. Entertainment - Jermaine and Von work very hard and we particularly enjoyed the quizzes. Production shows were better than usual - less competition between the singers and orchestra for volume. Most of visiting performers were good. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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