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1 Helpful Vote
Sail Date: September 2015
Our cruise started off on the wrong foot during the lifeboat drill. Several elderly passengers were in our group, which our muster point was the photo viewing area. We were told to line up 5 deep close together. One elderly man ... Read More
Our cruise started off on the wrong foot during the lifeboat drill. Several elderly passengers were in our group, which our muster point was the photo viewing area. We were told to line up 5 deep close together. One elderly man accompanying his wife who was walking with a cane asked the young man in charge of our group how long the drill would take and was told, "how ever long it takes for everyone to follow directions and get in line." He asked for a chair for his wife and was told none were available during the drill and the gentleman pointed to another group whose muster point was in the lounge and said, "but they have chairs and can sit." The Celebrity employee rolled his eyes and that pretty much set the tone of the entire trip. We were in stateroom 9068 having selected an Aqua Class Balcony. The first day the room was okay. On the second day there was a slight sewage smell, but this was overtaken by a powerful different smell. On day two we returned to the ship, stepped into the hallway and were greeted by a could and overwhelming chemical smell. You literally could not see past two cabin doors, they were spraying a disinfectant. We, along with other passengers were all hacking and coughing, Celebrity stated this was a standard cleaning procedure to spray the ship in this manner. The employees had respirators on, we did not. By day three the sewage smell was overwhelming. We complained about the smell and was told they could spray something to freshen it up. The next day we noticed the carpet was completely soaked. We complained and were told in Aqua Class, the tiles in the shower can become broken allowing water under the floor. We noticed the bathroom floor had broken tiles that when stepped on, water would squirt through.We were told they knew this was an issue, they would dry the floor so they brought in someone to fix the tiles and dry the floor. The other possibility mentioned was shifting and broken drains, I am horrified it may be sewage, but there were no answers, only changing stories. The maintenance guy comes in and the tiles are "fixed" in less than 5 minutes. Then the drying blowers were brought in which succeeded in super blasting the stench around the room. The next morning the floors were soaked again and we did not use the shower. At this point we moved to another room that was not Aqua Class, and the bathroom floor had broken tiles as well that when stepped on water would squirt through. The new bathroom smelled like rotten potatoes instead of sewage so it was an upgrade. The balcony on the replacement room had a pipe coming down the outside wall that leaked goo that resembled and smelled like spoiled milk. We were told by guest relations this was a known issue with the ship and nothing could be done...so Celebrity is charging people for an Aqua Class room knowing this is an ongoing problem that is not being fixed. For all the issues we were given $150 certificate toward a future full priced cruise. No concession was given for the fact we were in Aqua Class but moved to a lower level of room. As for other reviews, they are accurate, the ship's main dining room is completely understaffed and overwhelmed. Servers can't be friendly, they are too busy running back and forth. We felt truly bad for them and did not complain about cold food and missing items. Qsine was well done and the service there was outstanding. As for documentation procedures, the staff is clueless and several people were upset over incorrect customs information. The ship did not manage to dock on time at any port. It was always an hour or so later than the published time for people to be able to get off the ship causing several people to miss activities they had prebooked so be sure to account for this when making plans. The one great thing about the ship was the kids program. The main dining room was so overburdened we ate several diners at the Oceanview Cafe. My husband's parents were traveling with us and could not eat with us at Blu because they did not book Aqua Class (thank goodness with all the issues). At Oceanview Cafe we ended up sitting near the Adventure Oceans participants who were cared for by the most unbelievable lady who reminded me of a British style nanny with a big umbrella. So there were six kids each time, the lady in charge and an assistant. The food for the kids was set up at a little group of tables in stainless steel serving trays. The kids would be led in, seated and then the leader and assistant would don gloves and plate the children's food. Once the kids finished eating they were given a small treat. The interaction with the kids was absolutely amazing, it's everything a parent would want in someone taking care of their child. Where Celebrity found this gem, I do not know, but she was a case study on how kids should be cared for by someone other than their parents. Truly outstanding, even when dealing with that "one kid" who always has to be a clown and will not sit still. And the kids were having a great time and on the last night they were all saying how sad they were it was their last night and how much they would miss the leaders. Although we didn't have kids on this cruise, at least Celebrity seems to have gotten that part right. Overall, I would take a hard look at Celebrity, I was so disappointed the known issues were not addressed and the next guests in those rooms won't have any different experience. They can't fix the issue until dry dock so rather than taking the rooms out of service, they just let guests deal with the stink. Read Less
Sail Date: May 2015
This is our 5th time cruising to Alaska. We love it there but this time we were woefully disappointed in the cruise. Giving Celebrity complete slack for the slow embarkation----low tides delayed opportunity to off load luggage slowing ... Read More
This is our 5th time cruising to Alaska. We love it there but this time we were woefully disappointed in the cruise. Giving Celebrity complete slack for the slow embarkation----low tides delayed opportunity to off load luggage slowing those those getting off. And NOROVIRUS necessitated complete cleaning of the ship. No problem there and THANKS to tmem and the CDC for concerns about our health. But the compliments stop there. When we were able to go to the check in desk at the port there was no one to tell guests where to go--which line to stand in. No clarity, no hosts to begin greeting guests. We were not too unhappy waiting until 6 pm to get into our room. Of course then it was our early dinner so watching the sailing under the Golden Gate not possible. My main problems/issues were however that there was NO NATURALIST on board. A SHOCK for a cruise to ALASKA. They had some ship person trying to substitute but he did not do an adequate job--not the job a naturalist does. The lectures were basically the woman giving shopping tips. Who goes to ALASKA to buy Caribbean gems??? AND AND AND cruising Tracy Arm should have been the chance to experience a glacier for those confined to the ship or those who did not opt to go on planes to one. The captain stopped the ship 7 miles from the Sawyer glacier. Hardly a respectable view. When I said something to a ship officer he responded it is only ice!!!!!! . We have been on ships that went right up to and experienced calving and the blue ice--not visible here. AND ALSO for 5 days they closed down the non-smoking side of the poolside area for repairs. That means those of us who swim outside had to constantly brave the cigar and cigarette smoke and get our robes smelly from smoke when put on lounge chairs on that side of the deck. If going to the grill from the spa one also needed to wade thru the smoke smells to get to it or the buffet. AND because of the noro virus they never got the books cleaned and the library NEVER opened. Celebrity lost us (this was our 3rd cruise with them) and MANY others who likewise were VERY DISSATISFIED. Read Less
1 Helpful Vote
Sail Date: May 2015
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to ... Read More
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to be at the terminal by 4 pm or we would not be allowed to board. After landing in SF on another airline and a mad, mad dash to the cruise terminal by taxi at just minutes before 4 pm we saw hundreds of people outside standing in line waiting to get into the terminal. There had been many, many delays getting people onto the ship. We paid Celebrity for a shuttle ride to the ship but received a text from our travel agent that Celebrity notified her that anyone arriving at the airport after 12 noon would be on their own to get to the ship! No shuttles! What? That was dozens of people coming into SF just after noon. We never received that text from Celebrity and we were signed up with them to receive updates. Then there was no greeter present anywhere to tell us what was going on and to confirm how to get to the ship. We have been to Alaska many times on Princess and Holland. How can you have a Alaska cruise with NO naturalist on board? Whoever was doing the VERY limited narration at Tracy Arm had no idea what to say. When we boarded the ship we had no drinking glasses in the room and no do not disturb sign for the door. We also found out later that there was a Welcome Aboard letter with some details about things we missed. We never received that letter (our 5th and probably last cruise with Celebrity). We also never received one of the bags they give you for shopping at the stores on shore until we asked for one! Production shows (3) were very good. Other entertainers were okay, about what you expect. Food okay. Curtains in stateroom looked like they were 30 years old. Bed was hard as a rock, very uncomfortable. Ship was nice but seems to look somewhat old and dated. Compared to Princess, who seems to always do everything right, this trip was a disaster. Read Less
1 Helpful Vote
Sail Date: May 2015
Celebrity Cruises made our first few cruises absolutely magical, and that included the old Century which has since been sold. I swore I would never cruise with anyone but Celebrity. And I STILL wouldn't. Many small problems plagued ... Read More
Celebrity Cruises made our first few cruises absolutely magical, and that included the old Century which has since been sold. I swore I would never cruise with anyone but Celebrity. And I STILL wouldn't. Many small problems plagued this cruise. It all started with the absolutely chaotic boarding. Boarding was delayed because of the norovirus on the previous cruise. We arrived very early and still there was a log jam after security. Only one little door was open and the line inside was not moving. Once we got inside (by we, I mean everyone), it was a massive crowd and we realized we were in the handicapped line. People were grumbling that there was no sign until they got close to the check in area, so had stood in a long line for nothing. When we finally got to the priority boarding line, everything went quickly and smoothly. We were told our group (Celebrity Select) would be one of the first to board. We waited and waited and they started calling group numbers that usually get called after the priority boarding people. I finally asked and was told "Oh, I guess we forgot to call your group." At boarding time, lines were stretching forever outside the terminal. Those poor people stood out there a very long and there were no Celebrity representatives anywhere to explain what was happening or answer any questions. We didn't get on board until 5pm, and we were STARVING since we had expected to get lunch when we got on-board. We stopped at the Cafe al Bacio to tide us over and it was just 1 of 2 times we were able to secure seats there during the entire cruise. They need more chairs and tables! Our cabin was at the bow and was larger than most. We loved it. Cabin #6000. Always clean, serviced in a timely manner, always had hot water and TV. Large, comfortable, and nice! The entire ship looked a little tired with the worn upholstery and varnish worn off the wood furniture. There was no "wow factor" anywhere like on the Equinox (my favorite). The halls had little humps in the floors and Miss Clumsy here kept stumbling over them. The halls reeked of sewage. Well into the cruise, maybe 7 or 8 days, we finally saw a cabin door open and shop vacs and big fans were hard at work. The odor was very annoying. Our cabin was next to the crew stairway, and I would bet they go in there to smoke because the smell of cigarettes was always very strong right outside our cabin. Dining is usually superb on Celebrity, but not on this cruise. Not the best food and more than once I got something I did not order, such as a mixed green salad with brussels sprouts I ordered that was replaced with a head lettuce salad with anchovies. That wasn't even on the menu! It was impossible to get a drink at dinner. Three nights we could not order dessert. The waiter said he ordered something special just for us (??), but they were just the same desserts we had at the Murano (on other ships). They were not special and I do not like chocolate. I love desserts and that was very disappointing. No bread or condiments were allowed on the tables the first week. We had to ask for them. We splurged and spent $100 to eat at the S.S. United States. OMG, the worst dining experience ever. It took 2 1/2 hours to get our meal. I ordered veal tenderloin medium rare (read "veal"= tender and "tenderloin"=tender and medium rare means pink inside). It was literally toasted black on one side, well-done, and was so tough I could not cut it with a knife. After waiting for 2 1/2 hours for my dinner, I was not about to send it back and wait another 2 1/2 hours. I acted like a rube and picked it up with my fingers and took bites off of it. Disgusting. But my husband said his lobster was excellent. Since our dinner experience took almost 4 hours, we missed the one show we really wanted to see. The buffet was very tasty, but always crowded. I lost count of the number of times the coffee, iced tea, and ice dispensers were empty. Speaking of shows, they were not the best, especially the amateur night were many of the passengers dressed up like zombies to do "Thriller" on stage. Please, we paid good money for this cruise. How about some professionals! And, please, stop with all the promotions for excursions, artwork, and upcoming cruises!!! It was non-stop. OK, this isn't all of it by a long shot, but you get the idea. As I said, it was a lot of minor annoyances, not the kinds of things that ruin a vacation. If it had been my first cruise on Celebrity though, it would be my last. My previous cruises with Celebrity have all been beyond perfection with exquisite dining, gorgeous decor, unparalleled service, and an overall luxurious ambience. I'm already booked on my next cruise with Celebrity because I know this trip was just a fluke. Thank goodness for fantastic weather in Alaska! Oh, I almost forgot....disembarkation was a breeze, but they lost our luggage. Had to wait about 2 hours for them to find it. I'm glad we did not have a plane to catch. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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