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2 Helpful Votes
Sail Date: October 2016
for the Panama Canel, food was below standard the meals in the dining room were good and bad, the meals repeated themselves, we were served pork that was not eatable , I was served fish that was way overcooked, were served rolls that were ... Read More
for the Panama Canel, food was below standard the meals in the dining room were good and bad, the meals repeated themselves, we were served pork that was not eatable , I was served fish that was way overcooked, were served rolls that were very stale, most of the deserts were very good, the cabin and cabin steward was above standard never had to ask for anything including ice! Ship is old and had many signs of rust and peeling paint on it, had a foul smell of sewer in many of the halls, entertainment was great, ports and excursions were good, some of the ports were scarie,did not like being charged $4.95 for room service after 11:30 pm even if it is tea or coffee! service was just good. many things are not as good as royal carribean cruises. i would not recommend this ship. the entertainment was great. Read Less
5 Helpful Votes
Sail Date: October 2016
Boarding: San Francisco's cruise port area is quite congested and one needs to allow extra time for arrival. The main boulevard is blocked with traffic on cruise days, and the only public transport from the airport subway ... Read More
Boarding: San Francisco's cruise port area is quite congested and one needs to allow extra time for arrival. The main boulevard is blocked with traffic on cruise days, and the only public transport from the airport subway ("BART") is serviced by historic trolleys that require hauling your luggage up and down steps, AND the trolleys are crammed with riders. The subcontractor that handles check-in and boarding is reasonably friendly, helpful and efficient. Cabin: The cabin (ours with veranda) is compactly designed with lots of space for clothing storage. The room was reasonably clean with the exception of shower grout that needed scrubbing, and a shower that drained very slowly to the point of backing up several inches if standing water. Dining: Three Thai barristas operated the artisan coffee shop on the morning shift and deserved recognition for their exceptional service. They remembered our special coffees every morning without our input. A gelato shop across from the espresso cafe sold a large variety of flavors that were manufactured onboard the ship. A continuing problem expressed by several passengers was the consistency of the gelato in that it contained ice crystals that resulted in a sandy texture, possibly from melting and refreezing. When we mentioned this to staff we were met without concern. When the mango gelato contained two-inch pieces of unpeeled mango, and we returned it to the server, she said that it was normal, even though we suggested she reported the "chunks" to the gelato-makers. She was adamantly uninterested in our feedback. The upper deck buffet was reasonably diverse in offerings, both vegetarian and meat, and included a free ice cream/cookie stand with helpful friendly staff. The buffet supervisors were always at full attention and monitoring the buffet and its staff--very impressive. In the main dining room we bought a seven-bottle wine package for $360 so we could drink our Artesa chardonnay, for which we normally pay $17, so Celebrity takes quite a mark-up at $50, including 18% gratuity. The good news is that our wine stewardess, Ivana, was amazingly helpful, friendly and efficient. Service from our waiter was mixed in that he was friendly, but couldn't remember that we did not eat meat, and twice took us aside to insist that we rate him ten out of ten when we received an email survey from his employer. We felt very uncomfortable with is in-your-face style of arm-twisting to give him the highest rating possible. His weirdness was balanced by Windy, a hard-working assistant waiter who we gave a special recognition to ship's management. By the way, if you prefer vegetarian, the selection is sparse and not so appealing. Entertainment: A museum docent calling himself Doctor Dave, presented college-level lectures on various aspects of the travel itinerary. He prepared and delivered his talks to earn an "A+." A woman taught water color classes every other day, and she was appreciated by all of her students. The minor entertainment throughout the ship was rather amateurish and included a pianist who couldn't carry a tune when he sang, a bored-looking guitarist, and a high-school quality small band. The main theatre nightly entertainment was either great or very disappointing. Four incredible male singers performed Four Seasons songs and other songs with an excellent pianist/singer on another night. Two solo stand-up comedians made us laugh like crazy two other nights. Two duds included an Irish flute player doing songs that were unsuited for his instrument; also a strange guy who played old-fashioned group games with the audience that were better suited to elementary school children and who put a recording instrument on the floor so he could sing duets with his own voice--quite bizarre and boring. The seven-piece pick-up orchestra played moderately well except for the drummer who had no sense of volume modulation, so that all of his playing sounded like garbage cans banging together. Ports: A major service failure occurred at our first port, Cabo San Lucas, when two other cruise ships were already using port tender services and our ship had a long wait to shuttle passengers to shore. Strange announcements stated that our own emergency boats couldn't be used due to mechanical problems. When we finally were able to disembark and step in a Mexican tender, it was already 3PM (!) and the last tender back to the ship was 5:30PM, so we decided not to go ashore due to the extremely short turnaround time. The other ports did not require a tender shuttle, so disembarking and embarking was efficient. In all of the ports English-speaking drivers and guides were waiting to take you anywhere you wished to go. When we finally arrived in Ft. Lauderdale, were delayed by US Customs and Immigration lines that were backed up as usual since they likely suspected terrorists arriving under the guise of cruise passengers. So, all in all, nothing is perfect, and you can enjoy a pleasant getaway if you are patient and amuse yourself throughout the trip. Read Less
1 Helpful Vote
Sail Date: May 2015
My heart sank when we stepped on board. A tired ship with no wow factor atrium or even aged splendour, just worn out. The only plush place was the casino & I didn't wish to spend any time in there! Cabin was not overly clean ... Read More
My heart sank when we stepped on board. A tired ship with no wow factor atrium or even aged splendour, just worn out. The only plush place was the casino & I didn't wish to spend any time in there! Cabin was not overly clean and staff generally seemed very down and demoralised. No sail aways, which is a shame as you do start a holiday full of expectation and it was all low key. We had a concierge cabin which was supposed to include daily canapés, but once on board, we were told they would only be delivered if we ordered them for a specific time and were in our cabin. Ordered them one day but the quality was shockingly bad so didn't bother again. Food generally was pretty poor. I only looked forward to the evening meals with an open dining option, for meeting new guests and not the food. Service in the trellis was poor. Sommeliers just vanished and just about squeezed two glasses of wine out of the bottle for the whole evening. We went to 2 shows, which were both good and entertaining. Having said this, we did have a fantastic holiday but that was largely due to the utterly amazing Alaskan scenery and superb weather and the other guests that we met and befriended. If the weather had been bad, it would have been a very sorry affair all round. I cannot see us cruising with Celebrity again for the foreseeable. Read Less
Sail Date: May 2015
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop ... Read More
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop off much simpler than getting off on a busy street outside the aging terminal down the street. But the wait was the longest of any cruise yet. We were in line for what seemed like hours, on our feet, so tiring. At first blush, the ship is beautifully appointed and decorated in tasteful, modern themes, although some of the art work seemed peculiar (a crushed motorcycle sculpture, and tiny 3-D printer figurines in glass cases...no pieces had that ooo-ahhh factor we've seen on other ships). Our cabin was the best design yet ~ rounded bed, lots of mirrors to give a spacious feel, glass panel-illuminated nightlight in the bathroom - excellent idea. We had heard the food was "better" Celebrity, but we found it mediocre in the dining room and some menu items were actually quite poor (steak ordered from the "left" side of the menu was "diner quality"). The one and only night lobster was served, it was tough, dry & chewy. The mushroom risotto smelled horrible and came in the form of a brown paste. We got it, this was probably a subtle nudge to sign on for the alternative dining venues at a premium price. We are not usually buffet people, but ended up there for breakfasts (the dining room took way too long, and the menu never changed like it did on other cruises). I have to say, the buffet experience on Celebrity was the best of any other cruise we've taken. The pasta bar, pizza bar, and particularly the ice cream/sorbet/frozen yogurt bar (flavors changed daily!) were very good. Fresh waffles, omlets & eggs Benedict were made to order at breakfast at various stations. There was always a fresh ham, or roast being cut for lunch & dinner, sushi bar every night at 5:30p, and they would fry up minute steaks and chicken breasts on the grill as well. Even the burgers at the poolside grill were more like home made than the thin, McDonald variety on other cruises. The international staff was friendly and engaging. The entertainment we found lack-luster compared to other cruises. The theater was nicely designed, small couch seating (not too comfortable after awhile though). The stage floor was shabby and beat up, the production shows were ho-hum as far as content and music selection, and some of the costumes were garish and odd. the guest entertainers were as expected. We saw much more sophisticated entertainment on Princess actually. However, the small venue music was nice - two girls ("Ear Candy") and a singing piano player provided casual background vocals. On the downside, the piped in muzak in the buffet and other areas was almost always vocal jazz, erratic, moaning and whining. More ambient music would have been welcome. Selections on the cabin TV were extremely limited and often "no reception" would appear. Premium movies were available at a whopping $12+... really?! So much for kicking back in the cabin to relax and watch TV. It was mostly commercials selling future cruises or premium ship services & restaurants. All in all the cruise was very nice. The itinerary was one of our best yet to Alaska (been there 4 times). We were pleasantly surprised by stops new to us in Haines & Nanaimo. Milo, the naturalist was very good and spoke on a variety of interesting subjects, including one presentation on the constellations & space. The "Snapshot Rally", by Mikey/Live was an excellent, sharing experience. Cruise contributors submitted 5 of their best photos and got a (free) photo CD at the end of the cruise that was a compilation of 600+ wonderful pictures submitted by other cruisers. Now for the problems we had. Mid-way through our cruise they decided to spot-paint our balcony. No notice was given. We arrived with our cabin door ajar and someone outside painting. We were assured the paint would dry in about an hour. But there was moisture, and the paint remained tacky for days. We tracked it in on the carpet and it stayed on our shoes. Paint was also slopped onto our deck chairs. We were hindered from using our deck as we had to skirt around the edges to avoid the undried paint. We called guest services, but they couldn't move us. It was then that I noticed how gross our room phone was. I took pictures. For a cruise line so concerned with health, this was an area that was clearly neglected and a place ripe for cross-contamination. Also, there were humps in the hall every so often. Not the metal separators found when carpet meets these were humps that if you were caught off guard, or in rough seas, or very elderly or impaired might cause one a real problem. There was also a large divot (about the size of foot) covered over by carpeting at the end of our bed that we turned our ankle on a couple of times. When we mentioned these "flooring irregularities" to the room steward, he laughed and said "they were there when he got there". Upon returning, I contacted customer relations to tell them about the paint issue, the dirty phone, and the flooring irregularities. They were ho-hum about it and offered us a $125 discount on our next cruise (total). I doubt we will be back with Celebrity. It really didn't turn out to be all it was cracked up to be. Read Less
5 Helpful Votes
Sail Date: May 2015
Generally the cruise was nice, the ports were great We had a Concierge class stateroom 9201. I would not book Concierge class again as i don't believe that the extra money paid is value for money. They advertise fresh flowers....we ... Read More
Generally the cruise was nice, the ports were great We had a Concierge class stateroom 9201. I would not book Concierge class again as i don't believe that the extra money paid is value for money. They advertise fresh flowers....we never got them. They advertise use of Binoculars, no use if they are broken ( and then the replacements were also broken. They advertise a pillow menu, but the cabin steward looked so bewildered when i asked that i didn't bother to ask again. The room was fine just the Concierge additions lacking. The food was a mixed bag, the buffet was very repetitive, we did not eat there much but every time we did or went through there the food was the same, and lots of curry, dhal rice. The poolside fare was as normal burgers hotdogs etc, they do there best to keep it hot which was good and worked. But the standout was Qsine, we purchased the 5 speciality dinner package and ate 3 times at Qsine and twice at US United States. Both restaurants food was nice but Qsine with its unusual serving styles, extra friendly service staff was exceptional. The food was always tasty, the staff always spent time explaining or just chatting.... A real winner. The bars were average with the exception of the Martini bar, the boys in there did a great job with entertaining and interacting with guests. We had a premium beverage card, so were not to worried with the costs of the drinks, but the Martini costs were all $12 + tax To sum up, we would cruise again with Celebrity, we would not pay extra for Concierge class and we definitely would buy the dinner package again. Read Less
Sail Date: May 2015
Embarkation - Embarkation was delayed due to port issues, a CDC inspection and "deep cleaning." The test of a process is how things are done when something goes wrong. In this case, Celebrity gets a minus in dealing with the ... Read More
Embarkation - Embarkation was delayed due to port issues, a CDC inspection and "deep cleaning." The test of a process is how things are done when something goes wrong. In this case, Celebrity gets a minus in dealing with the issues. There were lines everywhere, inside and out of the terminal and there was little communication or assistance to those in line - particularly, for handicapped or those with "priority embarkation." Luckily, the weather was ok. There was no acknowledgement from Celebrity thru the Captain or Cruise Director with any mention of "sorry for the inconvenience" until the last day of the cruise. The Ship - The M class ships have a beautiful design, especially the dining room. Needless to say, with the norovirus cleaning, the ship was spotless through out the cruise. Most areas are in good shape though wood trim on chairs and white upholstery are showing wear. Dining Room/Bar Service - Food was a pleasant surprise. Though Celebrity food is reliable, the food and service in Anytime Dining on this cruise was particularly good. Windjammer was crowded but manageable. The Classic Beverage Package was great. Service, drinks and snack choices in Cafe Bacio were excellent. Room Service - Service was on time but quality was spotty - missing utensils, cold food, missing cream, missing syrup for pancakes, missing butter, sometimes a carafe of coffee but other times a teapot of coffee, etc. In 5 or 6 tries, there was always something not right. Ports and Excursions - Weather in Alaska was perfect. All four excursions in Juneau, Ice Strait, Ketchikan and Astoria were well-run and as described. The time cruising in Tracy Arm was very nice but this was the first time in four cruises to Alaska where the ship stopped so far away from the glacier with no real explanation provided as to why. It was also disappointing that, on a cruise to Alaska, there really wasn't a lot of information provided from a naturalist. The speaker did one 45 minute talk on Alaska and then a 30 minute talk on Victoria and Astoria. He seemed more interested in collecting passenger photos for a CD than on providing information about Alaska and the Pacific Northwest. More time was given to the Port Shopping speaker than the naturalist/lecturer. Disembarkation - Everything seem to run fine including transfers to the airport. All in all, this was an enjoyable cruise with absolutely wonderful weather in Alaska but it could have been better. Read Less
Sail Date: May 2009
This was our 12th cruise and our second cruise on Celebrity.  It was a 11 night Alaska cruise originating in San Francisco and ending in Vancouver.  Embarkation was complete chaos which I attributed to the fact that San Francisco ... Read More
This was our 12th cruise and our second cruise on Celebrity.  It was a 11 night Alaska cruise originating in San Francisco and ending in Vancouver.  Embarkation was complete chaos which I attributed to the fact that San Francisco isn't a normal point of embarkation for Celebrity and they had to set up temporary check-in desks.  Nobody seemed to know what was going on or where people should go to check in.  Once we were onboard we went straight to our cabin which was a Concierge Class in the back of the ship.  We loved the fact that because it was in the back it had a huge balcony as it looked like most balconies were smaller than those I've had on other ships.  My opinion on Concierge Class is this, if you only have to pay $50 more than a regular balcony cabin like we did it is worth it but if you have to pay more than that I would definitely book the regular cabin.  We were supposed to get the Frette robes but only had one hanging in the closet.  When we asked our cabin attendant about it he said that they were out of the robes but would try and locate another one for us which he did two days later.  As far as the upgraded bathroom amenities, towels, etc. I don't think we received anything different than anyone else but were just fine.  The Ship - This poor ship looks like it has been used and abused for quite some time.  Most of the carpeting was worn and looked dirty.  The backs of the chairs in the lounges and the Oceanview Grill were black and frayed from people handling them and didn't look they had been cleaned for many months.  Everyone was complaining about how dirty all the glass on the ship was.  All of the glass on the balconies and everywhere else on the ship was so dirty you could hardly see through it.  There was also paint all over the glass which nobody had bothered to clean off.  The exterior of the ship was just sad.  There was rust everywhere, chipped and missing paint and where it said Celebrity Infinity on both the side and back of the ship it looked like they had slapped a sticker over the old signage and some of the letters had worn off.Aqua Spa - The fitness room was adequate with what looked like new weight equipment.  The men's changing room was usually dirty with used towels piled everywhere.  The benches in the sauna need to be replaced as the wood has worn down so much that it almost looked unsafe to sit in places. Entertainment - I only went to one of the shows and ended up leaving half way through because the performer was so bad. Food - Overall the food was good even in the Oceanview Grill.  I've heard several people complain about the fact that you can't serve yourself on the buffet.  I didn't really mind having one of the waiters plate my food for me but didn't like that all of the food was covered up with plastic lids and you couldn't see anything to be able to decide if it was something you wanted or not.  I know they had these covers on everything to keep the food warm which I appreciate because there were a few times when we got cold food.Service - I have to say that if it wasn't for the wonderful service we received from everyone onboard the condition of the ship could have runied my vacation but it was outstanding.  All of the staff went out of their way to help and we particularly like our waiter, assistant waiter and the bartended that we visited every day in the Champagne Bar. The ports of call were fantastic and we really enjoyed the shore excursions we booked.Debarkation in Vancouver was fairly easy even though our group was scheduled to debark at 8:50am and didn't get to leave until almost 10am.Celebrity Infinity could be a great ship but it's going to take a good long trip to drydock to be refurbished from head to toe, inside and out. Read Less
Sail Date: September 2006
Before you begin to read this review I want to warn you that it is not very complimentary. Those of a nervous disposition or planning on sailing aboard Infinity soon may want to give it a miss. As usual my Mum was my travelling ... Read More
Before you begin to read this review I want to warn you that it is not very complimentary. Those of a nervous disposition or planning on sailing aboard Infinity soon may want to give it a miss. As usual my Mum was my travelling companion. We have taken 6 cruises before, all with RCI and on various ships. We have sailed The Med, The Baltics, Hawaii and 3 times to the Caribbean. This was our first Celebrity cruise. We chose Infinity because of the itinerary, ie, Acapulco AND the Panama Canal. Our first disappointment was that our cruise was shortened by one day and one port of call. I do not think that the compensation was adequate and in reply to my letter of complaint, Celebrity are now calling it a 'goodwill gesture'. We were booked into The Radisson Hotel, San Francisco for 2 nights instead of the expected 1 night. The hotel turned out not to be in San Francisco at all, but several miles outside the city. They got around this by laying on coaches to take us to 2 drop-off points within the city. The coaches ran every 30 minutes and were excellent, although the last coach back to the hotel was quite early - 9pm - which meant that we could not experience San Francisco at night. Fortunately we have been to San Francisco before so had already enjoyed this. The hotel was very nice although the booking in was a bit of a nightmare. The first evening we felt like a captive audience. There was NOTHING in the surrounding area. We had very little choice but to use the hotel restaurant for our evening meal and breakfast on 2 occasions. We had a bar meal the first evening - delicious hamburgers which we normally would not have ordered. We didn't think much of the breakfast menu, however all the staff worked very hard and were pleasant. Embarkation went very smoothly. We have previously had some horrific experiences when joining cruise ships so this was a very pleasant surprise. We were greeted with a glass of champagne and found our way to our cabin very easily - 3 doors down from the Atrium. Our luggage had already arrived and this was also a surprise. Our outside cabin was about the size that we have had on previous ships but the layout made it seem smaller. The bathroom was definitely smaller. I have never before had the shower curtain sticking to me when I have been OUTSIDE the shower. Also all our bathroom storage cupboard space had been utilized by our cabin steward to store tissues and toilet-rolls. Our cabin steward did the bare minimum for us. We ended up wiping surfaces down ourselves during our stay...I know, I know, but you shouldn't have to ask. I did have to ask for extra soap though. I don't share my soap at home but the steward thought that it would be acceptable for us to share on board. One morning I spilt an entire pot of coffee in the cabin - more of which later. We did mention this to our steward. When we returned to the cabin he had resolved the problem by placing the table over the spillage. Very resourceful.There were non of the little extras that we had come to expect from previous cruises, such as towel folding. Having said all that, he was a pleasant fellow. We found the ship to be in good condition and all the public areas were very clean. To us the ship felt very dark and oppressive. The ceilings were very low and this added to the overall feeling of being enclosed. We were very disappointed with the Atrium area. It seemed to be more of a business area. On previous cruise ships it has been a place to sit and enjoy a drink, listening to a music group whilst people had a dance. This is usually the place where brides have delighted us all by making a grand entrance in all their finery. I cant imagine that anybody would make any sort of grand entrance on the Infinity Atrium. The art work on board wasn't up to much. Several pieces were broken and were glued down. We enjoy informal dining for breakfast and lunch. We were very disappointed in the Oceanview Cafe. The presentation of the food was reminiscent of a works canteen. At best the food was luke warm to begin with and by the time we had queued and then sat down it was invariably cold. People would be queuing 10 deep for toast but the server only made 2 pieces at a time, attending only to the person directly in front of him. The omelette station was the same. We also found the food to be very bland. Not at all what we expected. In the end we resorted to room service for our breakfast. This was delicious and HOT when it arrived. The 'canteen' staff were very, very pleasant and hard working, except one or two of the servers. I saw one server angrily throw a plate down onto the side as a lady had picked her tray up too quickly for his liking. Also a server handed me a red hot plate without any warning. It was only saved as a passerby quickly took it off me with their napkin. The Trellis restaurant was pretty much as we expected. Our waiters were fantastic. Very friendly and entertaining. The potatoes were very nouveau cuisine and we ended up ordering a side dish of mashed potatoes each evening, which wasn't a problem. I, and other diners were surprised on several occasions when courses that we expected to be hot were cold... crepe suzette, fried pineapple. Some food was sent back but on the whole it was a pleasant enough experience, made better by pleasant company. At our table we had a wedding anniversary and a birthday during the cruise and were suitably serenaded and served with delicious chocolate cake. As we have sailed with RCI before we were classed as Select members. There didn't seem to be any benefit to this at all. One of the supposed 'benefits' was to be invited to High Tea in the SS United States. The invitation came in the form of a letter at the beginning of the cruise outlining activities to which we would be invited. We had a phone call to our cabin from Heidi to remind us to attend. When we did attend we were prevented from entering until we proved who we were. When we sat down the champagne waiter asked us if we would like a glass of champagne. When we accepted we were presented with the price list!!!!!! I later complained about these 2 incidents to Heidi. I advised her that if she wanted to prevent gate-crashers then she should have issued invitations. She then added to the insult by telling me that Celebrity didn't want to waste paper on invitations - every morning our daily planner was overflowing with bits of paper advertising duty free drinks and bingo sessions etc. etc, which I think is more wasteful than invitations. I also told her that it was disgraceful to invite us to High Tea and then to want to charge us for champagne, especially as they were giving bucket loads of it away at events all over the ship. Heidi looked surprised that this had happened, but I believe that this was feigned. I did not have any acknowledgement from Heidi about my complaint and I am sure it was forgotten the minute it was made. Incidentally, there were only about 12 people at the special High Tea. Perhaps Heidi would have welcomed some gate-crashers after all. The 'welcome aboard' by the captain took place in the theatre before a show. It consisted of the Captain introducing his officers, then they all had a glass of champagne served to them on stage and left. Very odd indeed. Every other cruise we have been on we have been invited to a champagne and canape party and every guest on board has been introduced and had their photo taken with the Captain. The 'welcome back' party took place in the nightclub. It too wasn't anything to write home about. We gave the 'Officers welcome back' party a miss. The Chocolate Gala took place in the nightclub too. It was very poor and hidden away in shame. They didn't seem to have any nice venues for special occasions on Infinity. The Captain was very young and I feel he has a lot to learn about making his guests feel welcome. There were lots of activities on board and the activities staff were excellent, especially Cher and Andy (or Manchester as we came to know him - you know who you are!). Some of the activities did tend to overlap, but they were good fun. The guest lecturers were very informative. We took an excursion in Acapulco. It was very interesting and the cliff divers were fantastic. There were hundreds of children clamoring around and begging. A little tip for you - don't give them anything as 1 became 10. If you want to give, then do it just as you are about to get back onto the ship. We found all of the ports of call to be much poorer than we had expected. The people do rely heavily on tourist dollars. Puntarenus market was fabulous as was Cristobel Pier. Cant tell you much about Aruba as I fell off the 'treacherous' gangway and broke my wrist and sprained my ankle. The broken wrist was misdiagnosed by the ships doctor, so beware. Guest relations did phone my cabin to find out how I was. They made the call when they knew that I was in the dining room, which makes me think they did not really want to speak to me. In a voicemail message they offered me assistance to disembark if I needed it. When I went to guest relations to avail myself of their kind offer, they refused me any assistance and told me to use the porters like everybody else. I went back later to speak to a different person and they too refused me any assistance. So it was left to my poor long suffering Mother to get us both off the ship and to the airport. Guest relations also refused to make a call to the airport to advise them that I would need airport assistance. So much for Guest Relations. I find it strange that their parent company, RCI, seem to get everything right but Celebrity don't. I did not think that the officers were very visible on this cruise. They seemed to want to stay as far away from the guests as possible. One evening about 8 officers dined near us in the Trellis restaurant, but instead of dispersing around the tables, they all chose to sit together and even had their own waiters. There were no officers present in the Oceanview cafe during meals. Perhaps if they had been there they could have witnessed the amount of food that was left on plates and asked their guests about the quality of the food. Also it is my opinion that there are too many places on board ship where people can smoke, although I am sure smokers wouldn't agree. If I had my way they would be banished to one outside area only (yes I am a former smoker) On a high note - the Celebrity singers and dancers were fantastic. The best shows that I have ever seen. All the entertainers were great and the theatre was a treat every night. I have tried to be honest about my assessment of the cruise and our experience of it. Obviously everything is subjective and you may have a truly wonderful time, I hope you do, but I will NEVER sail with Celebrity again . Read Less
Sail Date: April 2006
We sailed from San Francisco on the Infinity April 17, 2006. From the beginning, we had problems. The information received from both the cruise line and our travel agent stated that embarkation started at 5:30pm for the 8:00pm sailing. ... Read More
We sailed from San Francisco on the Infinity April 17, 2006. From the beginning, we had problems. The information received from both the cruise line and our travel agent stated that embarkation started at 5:30pm for the 8:00pm sailing. This was confusing since it seemed to conflict with scheduled dining times, but Celebrity customer service representatives insisted the 5:30pm embarkation start time was correct. Luckily, we took a chance and arrived around 2pm and were able to board at that time. If we had listened to Celebrity, we would have missed the life jacket drill and probably dinner as well. Other than that mistake, our embarkation went smoothly. Our cabin was not quite ready when we arrived, so we waited for it to be finished up. The cabin was missing a life jacket, and even though we flagged this to our cabin attendant, she never brought us the life jacket. We had three people in our cabin and the cabin had a sofa that pulled out as a bed. Never book a cabin that has a pull out sofa bed! When it is pulled out, there is only a mere 2 inches between the edge of the bed and the small desk. We had to remove a chair and glass table in order to be able to pull out the sofa bed. In order to go to the bathroom, one had to climb over the bed and the person in it because of the lack of space. This was very awkward and I wonder if it is a safety hazard as well??? Other than that big inconvenience, the cabin was nice. There was enough storage space for our things. Ok, food. I have to say that I was very disappointed. I had sailed on the Celebrity Mercury in 2005 and the food was terrific!!!! However, on the Infinity, I could definitely tell there were cutbacks in service and in the food quality. Our dining room servers did not offer refills as frequently, nor did they offer condiments such as ground pepper. Sometimes our boneless fish has bones in it and was overcooked. But my real gripe is with the Lido buffet. On the Mercury, the buffet was very good. On the Infinity, it was sorely lacking. They were often out of various juices and ice tea. What they did have was watered down. At times, I could see fruit flies buzzing around the beverage stations. When I flagged this problem to the attending crew at the stations, they did not do anything about it. I saw the flies on several different days. The carving stations had meats such as ham and pork which tended to be overcooked and very dry. What really disgusted me was that at one lunch time, I noticed that the peas in the vegetable section were old, hard and brown. These were mixed in with the fresher peas which were green. This tells me that old food was used that should not have been used. I commented on this to the server behind the counter and he just laughed. I understand about not wasting resources, etc&..but this was just gross! The pasta, pizza and omelet stations were good. However, the sushi was just mediocre. The afternoon tea was a pleasant experience and the pastries are good. The entertainment on board was fabulous! The production type shows were good, but what really stood out were the pianist and the soloists that Celebrity brought on board who were not regular crew members. They were outstanding! The ship dEcor was nice and thank goodness, there were plenty of elevators which mean the waiting time was minimal. It was nice not be bothered by ship photographers at every turn. The picture quality was very good and as always, we ended up buying many photos. Because I had had such a first rate on the Mercury, I had raved about Celebrity cruises to my family and friends. It was embarrassing to me because I brought along other family members and the experience did not measure up. I definitely had "egg" on my face for this one. I talked to many other passengers and they also mentioned that they noticed the quality had declined on the Infinity. I had planned to be a loyal Celebrity cruiser, but now Im not sure. This cruise experience did not measure up to my expectations. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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