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2 Helpful Votes
Sail Date: October 2018
This was a cruise of “firsts” for us: First time cruising the Panama Canal, first time booking a stateroom guarantee, the first time flying in on embarkation day, and first time doing Silent Disco. It was a very good cruise but the ... Read More
This was a cruise of “firsts” for us: First time cruising the Panama Canal, first time booking a stateroom guarantee, the first time flying in on embarkation day, and first time doing Silent Disco. It was a very good cruise but the Infinity is showing her age and so are the majority of passengers on this cruise (which we expected since not many working people can take 15 days vacation at one time). I estimate the average age at 75. There was a total of 3 children onboard. My wife and I regularly sail Celebrity and booked this cruise 6 weeks in advance since they had a great veranda guarantee rate. We were hesitant to book a guarantee and had never done so before because stateroom location is important to us. After reading about others having positive experiences booking guarantee we decided to give it a try. Within a week after booking we were assigned stateroom 7122, a mid-ship class 2A veranda, which is what we normally try to book. The Ship: The Infinity is an upscale ship but she is getting old with her décor becoming somewhat outdated. All public areas are well maintained. There was a funny, sewage-like, smell in a few areas of the ship. The most noticeable was in the photo gallery. The Martini bar’s ice top isn’t working properly and there are many bare, wet areas on the bar top. The public restrooms do not have automatic openers like the Solstice class ships and they are small. Celebrity no longer has attendants in restrooms at all times during the busy evening hours. The loungers around the pool seem new but they do not have pads and there is a crossbar just below your rear-end when sitting and is uncomfortable. The Sunset bar is very nice but the bar stools are worn and most no longer rotate making it uncomfortable if you want to turn and watch the latest port fade into the distance. Crew: Were very good. Stateroom attendant was efficient and friendly as were the wait staff in the MDR. For the most part, bartenders and lounge service was very good. Embarkation: We flew into San Diego the morning of embarkation. Thankfully, our flight was on time. We took an Uber to the pier, which only takes about 6-8 minutes, and arrived at about 11:00 AM. There were plenty of porters to help with luggage. The lines to check in were short so we were checked in and ready to board by 11:15 AM. This was the first time we didn’t need to fill out a health questionnaire before boarding (they probably should have since there was a lot of illness on this cruise but more on that later). The ship wasn’t ready for new passengers so we were given a group number and had to wait about 20 minutes before we could board. That gave us time to start making new friends. The stateroom: Is a standard veranda and has easy access to mid-ship stairs and elevators. It was clean, the bed was comfortable and overall in good shape but looking outdated. There is plenty of storage in the closets, in the night stands (which have 2 drawers each and much better than Solstice class night stands) and under the bed. There is a small loveseat and table but in order to more easily move around we push the table against the loveseat making it unusable most of the time. There is a small desk that doubles as a dressing table which has two small storage areas. The standard pillows are foam so we asked the stateroom attendant for feather pillows and he quickly obtained them for us. Carpet was in good shape and there is a wall of mirrors across from the bed. The TV is small and – to our dismay they do not offer a variety of music choices through the TV entertainment system. We enjoy playing music while we get ready for the evening. If you do too then I recommend bringing a small Bluetooth speaker and listen to the music from your smartphone. The drape covering the veranda door is NOT blackout. The room will get light as soon as the sun comes up, which was 5:45 AM on some of our days. The air conditioning worked OK but we could not get the room cold enough for us to sleep comfortably. It would go down to about 70 F but on other ships it will regularly go down to 66-68 F at night. There were some guests down the hall from us that slept with their veranda door open (evidenced by the hot, humid air blowing out from under their doors) which may have contributed to the A/C issue. CAUTION there is a crew door across the hall from #7122 and it makes a loud noise when it shuts, if the crew doesn’t ease it closed. We were awakened before 7 by this slamming door on a few mornings. The bathroom: Is standard size for Celebrity. It has two corner storage shelves above the counter and storage under the sink. The sink is relatively large and deep compared to the vessel sinks on Solstice class ships. The shower runs the width of the bathroom rather than be in the corner like on Solstice class. It has a curtain rather than shower door. I prefer the shower setup on Solstice class ships. Unfortunately, the bathroom had seen better days. The tile on the floor is discolored and some tiles were loose. There is a lot of bad caulking in the shower with black mold growth. The toilet has a permanent black ring. Also, there isn’t an outlet for electric shavers. The veranda: Is small but adequate for 2 people. It has two chairs (which do not recline) and a short table. Deck 8 above extends further out so you are well protected from rain if it isn’t too windy. Illness: It seemed like most people on board were coughing and sneezing. Unfortunately, most were doing so into their hands rather than into their elbow or shoulder. Even though Celebrity actively promotes washing of hands and using hand sanitizer I witnessed many men not washing after using the restroom and others not using the hand sanitizer offered by staff. We always bring hand sanitizer with and use it after touching anything in the restaurants, handrails, etc. Halfway through the cruise an announcement was made that they were stepping up sanitizing precautions. Crew began serving at most stations in Oceanview and there was a noticeable increase in crew wiping down railings, table, door knobs, etc. SURPRISE! I came down with a cold the day I arrived home. Coincidence? Entertainment: The production shows were entertaining. Even though we sail with Celebrity often there was only one show we had seen before. Live music was hit and miss. There was a string duo, a solo guitarist/singer and a duo guitarist and singer that were very good. There was a pianist/singer that played beautiful but he is not a good singer. The house band was pretty good as well as a dance band that played in Rendez-Vous lounge. It was disappointing that there wasn’t any live music from 6-6:30. If you dine late, like to go to the 7 PM show and want a cocktail at 6 then you will have to enjoy it in silence or with canned background music. The guest entertainers were a mixed bag. Comedian, Al Duchame, and impressionist/singer, Sean O’Shea, were excellent. Some of the entertainers spend too much time talking between numbers and should just keep on singing or playing. DJ Miguel did a great job and is very friendly. We participated in Silent Disco twice in Constellation lounge. We never did it before because when you only watch it seems weird. Well, if you haven’t tried it you should. It was a lot of fun choosing between three different types of music on the headphones and dancing with my wife and others we met on the dance floor. The Wedding game, Risky Feud, Liars Club, Gender battle were hit or miss depending on the people selected to participate. They also did an Abba show with the production cast which was fun but very crowded. The Cruise Director was Luigi, Activities Manager was Bethany and Activity staff Gina and Chiko – all did a great job. Food and Restaurants: Overall, food was very good. Oceanview: Quality is hit-or-miss. The layout is “racetrack” style vs the open style of Solstice ships. This was better for traffic flow. Tip. Most people stop at the first food stations when they enter. There are more stations toward the back so head there first or enter from the rear staircase and you may be away from the crowds. Seating can be difficult during peak times. MDR: Was very good for breakfast, lunch and dinner. They severed Mahi-Mahi at lunch one day and it was THE BEST meal my wife and I have ever had on a cruise. This was a surprise since often fish is overdone on cruises. We did have some problems at breakfast with getting my omelet order correct. Prime rib was served twice and was delicious. Most salads were also very good. Desserts are just OK. There are a good variety of choices on the menu. Tuscan: When we dined there were only 6 other tables with diners. We were able to have a leisurely 3.5-hour dinner. The filet mignon was excellent. The goat cheese arugula salad and charcuterie plan were very good too. Celebrity often will give discounts to try to fill the specialty restaurants. Don’t pre-book but look for restaurant staff trolling Martini bar and outside Oceanview offering discounts. We got 50% off. Café al Bacio: Coffee always good and usually efficient service. The layout doesn’t lend to natural formation of a queue so you need to watch out for people walking up ahead of those already waiting. Pastries in the morning and desserts during the day are pretty good. Gelato is across the way and is very good. The Panama Canal: During the cruise a guest speaker, Bill Fall, provided multiple presentations on the history and building of the canal. He is excellent. If you are interested in history and the mechanics of ships traversing the locks then you will really enjoy the canal. If you don’t then it may be a boring day. We traveled north from the Pacific to the Atlantic. Celebrity had the helipad open all day and many people go there or to deck 11/12 at the bow. If you are traveling as a couple or with friends then I suggest one person stay up front and another go to aft to deck 10 or 12. The views back toward the Pacific as you go under bridges and through the locks are less industrial and very few fellow passengers go aft. Once in the locks go to deck 4 outside on the side toward the middle wall between the 2 locks. This gives a great view of the activity on the locks and has a great perspective of the ship being raised and lowered. If you have family back at home they can watch the ship transit the locks on pancanal.com. Click the “multimedia” tab at the top and select the webcam to view. Ports: Cabo San Lucas: This is a tender and the tender process took a long time. We tried to get off before our Celebrity excursion but because of the delay we stayed on board until meeting for the excursion. The city area by the pier is clean and no aggressive souvenir sellers. We did a boat trip to Lands’ End and scenic stop tour (CS01). The tour group was relatively large but so was the boat so it did not feel crowded. Watch for seals begging for bait from the fishing boats going into the harbor. There is a 15-minute bus ride to the lookout. The lookout is at a hotel and gives a nice view of the ocean and looking back to Cabo. They serve a beer or soft drink that is included in the price. Puerto Vallarta: Nice city. We felt safe in all the areas we visited. We took an Uber from port to the Malecon area. Cost is $3 total each way vs the $2-4 per person taxi charges. We did a bike ride excursion around the Malecon area with Xiulta Riders that was arranged by another couple. It was a lot of fun but some of their bikes are older and only single speed. JC was our guide and is a friendly young man that speaks English well. Puerto Quetzal: We hiked the Pacaya volcano on an excursion through Celebrity (GQ61). This is an active volcano and the highlight was seeing lava flowing from the summit. There were breathtaking views of the Guatemala countryside. Bus ride from port was about 1.5 hours. There isn’t much to do in port and it is a long drive to get to other cities that have shopping or activities. Puntarenas: We arranged the 10-in-1 tour with ThumbsUp Tours. They do a very good job. Highlights included seeing crocs, toucans, monkeys, leaf-cutter ants and beautiful views. We felt safe in port and there weren’t any aggressive souvenir sellers. Colon: We joined a tour of Fort San Lorenzo and the Agua Clara locks of the Panama Canal. Roberto was our tour guide. The fort is interesting but a long drive from Colon and no restrooms on site. We saw howler monkeys as we were leaving which was very interesting. The locks are interesting but after having traveled the locks the previous day most of what we saw was repetitive. While the port area is safe the city of Colon itself is not. It is very run down and crowded. Cartagena: This is a beautiful city. The port area is safe and has a small bird exhibit. We arranged a city tour with Dora. Highlights were the monastery at La Popa, which has a spectacular lookout over the city, and a walking tour of Old Town. The colonial architecture is wonderful. There are many souvenir sellers everywhere and some are fairly aggressive. It is VERY humid here so take it slow and have plenty of water if you aren’t used to it. Overall, the cruise was very good. Celebrity does a nice job and the itinerary is great. Read Less
Sail Date: October 2018
Embarkation: Celebrity has now assigned times for check-in based on cabin location. As a result, embarkation was extremely easy. The entire process took less than thirty minutes from the time we arrived at the pier until we were in ... Read More
Embarkation: Celebrity has now assigned times for check-in based on cabin location. As a result, embarkation was extremely easy. The entire process took less than thirty minutes from the time we arrived at the pier until we were in our cabin. Ships Condition: The Infinity is an old vessel. The exterior is so deteriorated that Royal Caribbean should be ashamed to continue marketing the ship. There is evidence of rust and paint over rust on the exterior decks and balconies. The wooden hand rails in some areas have rotted and have been hastily patched. I am concerned about the workings of life boat davits, anchor windless, and other machinery. Having said this, the interior of the ship has been well maintained. Bright work is polished; carpeting is clean, and most public areas are in good shape. The Infinity is scheduled for a major overhaul in 2020. It can’t come soon enough! Cabin: We were in a balcony cabin on the 7th deck. Although smaller than we have had on other cruise ships, there was adequate space for storage. The room was convenient to both the aft and midship elevators. There was no appreciable noise and the cabin was well maintained. The bathroom was larger than most cruise ships, especially there shower. Our stateroom attendant, Anthony, was excellent and kept our room neat and tidy. Well done! Entertainment: The ship’s entertainment steadily improved during the cruise. Both the production shows and the guest entertainers toward the second half of the cruise were very enjoyable. We were always able to find seats in the theater. The sight lines were excellent in the venue. Internet: The shipboard Internet was painfully slow. When one is buying minutes instead of days, the frustration level increases exponentially. Discussed this with the Internet Officer. He offered no explanation. I heard many complaints from other guests as well. It might be better to offer internet packages by day rather than by minutes similar to Royal Caribbean ships. With slow internet a guest can burn minutes waiting for slow downloads. Tendering: In Cabo San Lucas we were required to tender to the port. What began as an orderly process, became an unmitigated disaster. Guests with excursions were to be the first in the boats. Elite and Elite Plus guests were supposed to have a dedicated boat. As we arrived at the departure point on the 1st deck, there was nothing but mass confusion. All guests we’re herded together without rhyme or reason. The last tender was supposed to leave the port at 3:30 PM. By 4 o’clock there were still four tender boats lined up to off-load passengers. Celebrity has to managed their tender operation more efficient. Fitness Center: The fitness center has adequate cardiovascular equipment as well as a number of weight machines. Since I go early in the day, there has never been a time where all machines are being used. There is a time limit of 20 minutes on the machines when guests are waiting. No one enforces the time limits however. Dress Code: The ship has a dress code (no shorts in the dining room for evening meals, no bathrobes in the buffet, no shorts in certain cocktail lounges in the evening, etc). However, the code in not consistently enforced. I saw a man turned away for wearing a robe in the buffet while another was allowed to eat in a robe on a different day. In the main dining room a woman wearing short shorts was permitted to eat during the evening hours. Rules are no issue as long as they are consistently enforced . Food: I have eaten in the Oceanside Cafe, the main dining room, and the Tuscan Grill. The food in all three restaurants has been wonderful; well above typical cruise ship fare. My only suggestion is a menu expansion in the main dining room as there are too few choices. The hamburger grill near the pool is very good as well. The pizza is tasty with a thin crust that also exceeds the norm. Service: Our cabin steward, Anthony, was the best we have ever had on a cruise ship. Our cabin was tidied up twice a day with fresh towels, soaps, etc. A wonderful unassuming man who was a pleasure to be around. While service in the Oceanside Cafe has been reduced, guests do not seem too bothered by it. Service in the main dining room was very good during all the meals we had there. Our primary waiter, Benjamin, was very efficient and attentive. Enrichment: Were it not for Bill Fall, the Celebrity enrichment program was pathetic. Mr. Fall salved the day with several excellent presentations on the Panama Canal as well as some of the ports we were scheduled to visit. His commentary during the Panama Canal transit was informative and well documented. He is one of the best I have ever heard. Cruise Director: The cruise director, Luigi, was substandard in my opinion. His presentations were annoying at times. His “I can’t hear you” every night after the entertainment was sophomoric at best. I have cruised for years and Luigi was one of the worst. Again, just a personal opinion, but I have over 30 cruise directors to compare. Debarkation: We experienced a very efficient debarkation in Fort Lauderdale. We carried our luggage off the ship. From the time we left the ship until we reached the taxi stains took around 15 minutes. Cab to the airport was quick and cost $20. Read Less
Sail Date: October 2018
Main reason for picking this cruise was firstly, travelling through the Panama Canal and secondly as this trip was offered by Celebrity Cruises, whom we have traveled with before. Our journey started in San Diego, which is an amazing city ... Read More
Main reason for picking this cruise was firstly, travelling through the Panama Canal and secondly as this trip was offered by Celebrity Cruises, whom we have traveled with before. Our journey started in San Diego, which is an amazing city and well worth travelling to in advance - we spent a day visiting the Midway and the gas-lamp area. Boarding the ship was different to what I have experienced before, we were advised that we had priority boarding, but whilst we were in a separate queue, we waited our turn as the same check in clerks were also checking in guests from other cabin types, we were then given a ticket and waited again for that number to be called before we could board - it was not until that evening we were made aware that we should have been invited to a special lunch - these are just little things to bear in mind in upgrading to Concierge Class. Our cabin was clean, had plenty of storage space and a comfortable bed and the room attendant visible if required. The Concierge was also useful and left messages each evening with general information about what to expect the next day. Poolside cocktails flowed and food was of a high standard and plenty of choice. Trips included Viva Tequila - Puerto Vallarta(Great trip - some sightseeing, tequila testing, folklore show and lunch by the beach, with entertainment) Auto Safari - Guatemala: This is a must trip for anyone wishing to see African and South American animals up close.Our trip started with a safari, we saw Zebra's, Hippos, Giraffes and Lions. You then leave the coach and wander through the Zoo, where we saw Toucans, Jaguars, Puma's and other exotic animals and the way back you could test the local beer and chocolate - Great day out. Gatan Lake (Panama) - Trip on a boat around the lake to search for Monkeys, birds and Sloths - great way to beat the humidity. Cartagena Sightseeing (Colombia) - Coach journey stopping at the fort for photos, stop for shopping and a visit to the naval museum with a local dancing, great way to see the city with minimal walking involved. The port shopping area is well worth a visit - outside there are flamingos, peacocks and a black swan and the other side of the shop there was an aviary. The ports of Puntarenas (Costa Rica) and Colon(Panama) were a bit run down. Whilst we did wander the market stalls in Costa Rica where the locals were friendly, we did not wander around the port at Colon. The trip through the Panama Canal took around 8 hours and we went through 3 lock systems, we watched the first locking system from our balcony, whilst having breakfast. The second from the front of the ship and the Gatan Lock via deck 4. The engineering of the locks systems is impressive and the trains which helped the ship travel through the lock going up and down steep hills were a joy to watch. We were also treated to on board commentary throughout this transit and picked up lots of useful information. The staff on board the Infinity were friendly, mostly helpful and seemed to work tirelessly. Would recommend this trip for anyone wishing to travel the full length of the Panama Canal. Read Less
Sail Date: October 2018
We chose this cruise because of the Panama Canal transit and pretty much for no other reason or ports, as well as prior, good experiences with Celebrity. Overall, the experience and ship were very good. The Infinity is a nice size ... Read More
We chose this cruise because of the Panama Canal transit and pretty much for no other reason or ports, as well as prior, good experiences with Celebrity. Overall, the experience and ship were very good. The Infinity is a nice size without feeling overwhelmed or overcrowded. We were a little concerned as the ship is getting older and is scheduled to be redone in 2020, but it was well-maintained and there were no overt signs of age or lack of maintenance (our balcony door was a little hard to slide and the sink was looking a little old, but no big deal). The canal transit day was absolutely amazing; they had a destination expert, Bill Fall, giving presentations the days leading up to the canal and he narrated throughout the canal day from the bridge. He was very informative, well-paced and knew when to speak and when to be quiet! Costa Rica stop was good and especially liked Cartagena, Columbia - felt very safe and the old town was beautiful, mostly restored and well kept up with friendly people. Antigua, Guatemala was beautiful but a lot of poverty between the port and the old city. Had been to Puerto Vallarta before but it was good as was the beach in Cabo. Service on the ship was mostly excellent across the board. The only downgrade is that they kept trying to shift us around to a different area in the dining room with different waiters, even though we were dining at the same time pretty much every night. Once we got to a good area with a good service team, it was much better. In the past on Celebrity, we got to a good table with great staff and they left us there throughout the cruise. Food was generally very good in the main dining room as well as the cafe (a lot of variety every day and loved the pizza as well as healthy selections). Read Less
Sail Date: October 2018
This was a birthday celebration cruise and a trip through the Panama Canal, one that we have never taken. We arrived in San Diego on October 9th from Phoenix Arizona and went from the airport right to the terminal. San Diego's ... Read More
This was a birthday celebration cruise and a trip through the Panama Canal, one that we have never taken. We arrived in San Diego on October 9th from Phoenix Arizona and went from the airport right to the terminal. San Diego's cruise terminal is rather dated and could use some modernization. We were in a Suite and are Elite members so we went through the check in line quickly. We then, however had to sit and wait as we did not begin boarding until after 11:00. We were escorted to Michael's Club, met Shiela, the hostess, and went to Luminae for lunch. Our rooms were ready at about 1:00 and we were in a handicapped accessible Sky Suite, as that was the only Suite available when we booked the cruise. The rooms themselves are dated, and it is getting about time for an update to the ship, but it was not in bad enough shape to make the enjoyment of the cruise dissipate. The Captain and crew did everything possible to make my birthday celebration special and I am very appreciative. The food in Luminae was, as usual, top notch, and the waiter and Asst waiter were wonderful. They knew what our likes and dislikes were from the second day on. We were always advised which entrees we would enjoy and which to avoid. In Luminae you are always given a choice of ordering off their menu or off the MDR menu each night. There was always too many delicious dishes to chose from. We had a great time playing trivia and the activities crew were all very friendly and excellent. We met many new good friends while participating in the events Service from the butlers, to the room stewards, to the wait staff to the bar servers was ALL top notch. The guests on this cruise were all much older and there were only 4 children aboard. The ports of call were not all great, but the main purpose of the cruise was the transit of the Panama Canal and that was great. All guests were invited up on the helipad to watch all or as much of the transit as they wished to see. It was another great cruise, and one that we would not mind doing again in the opposite direction. Read Less
2 Helpful Votes
Sail Date: October 2018
This was our first Celebrity cruise, chosen for the itinerary more than for the ship itself, although it was relevant to us that Infinity was small enough to fit in the 'old' locks which we wanted to travel through rather than ... Read More
This was our first Celebrity cruise, chosen for the itinerary more than for the ship itself, although it was relevant to us that Infinity was small enough to fit in the 'old' locks which we wanted to travel through rather than the new ones. The embarkation process was relatively quick and painless. We found the staff onshore and onboard to be generally friendly. The ship isn't big by today's standards, so the pools and general facilities were limited accordingly, but we didn't feel we'd missed out. The cabin review is covered separately below. The entertainment was generally very good around the ship in the evenings, with live music in various venues, and especially in the theatre where each night there was a cabaret or show, and on sea days there were excellent presentations from guest speakers Bill & George on the Canal & the local wildlife respectively. The entertainments team onboard also hosted various events and activities during the daytime for people to join in. There's no lap deck so you can't walk all the way round the ship, but there is a path marked out on the top deck which you can use to walk/run as far as you wish and the top deck also has an outdoor cinema. On the Canal Transit day, access to the helicopter pad at the bow was opened as an additional viewing point for guests. We didn't use the casino, but it looked pretty busy most of the time when we were passing through it. There's also the spa, gym, library, internet spot and shops, as well as plenty of bars around the ship to choose from, in addition to several places where you can just grab a bite to eat if you need topping up between meals! The internet access seemed pricey to us so we didn't take it, but lots of people we met had got a package of some sort and seemed pleased with their deal, so each to their own. The communal areas of the ship were kept clean and tidy, and the staff were very proactive with the hand gel at the entrances to the restaurants. The buffet on the top deck was expansive, with a very large selection of foods from around the world to choose from. We had breakfast here on the two days when our shore excursions were too early for the main dining room to be open for service, and also took a couple of lunches here when we got back on board after being ashore. No complaints about the food at the buffet - all very good - we particularly enjoyed the daily variety offered at the ice cream bar - just the usual battle to find a table, which is a common feature of self-service buffet restaurants worldwide so nothing new here. The main dining room located aft was large and busy. Sometimes the tables were a bit too close together, especially tables for two at breakfast time, but most of the time we were left to enjoy our breakfast in peace. In the evenings we enjoyed the flexibility of dining at whatever time suited us, and - perhaps due to the diminutive size of the ship - we found ourselves being reunited with other guests on mixed tables at dinner throughout the cruise. The food in the main dining room was faultless from start to finish, and always beautifully presented. The waiting staff were generally obliging and able to explain any dishes on the menu. The one thing that let the dining room down in the evenings was the bar & wine service. On the occasional nights when we didn't want wine at dinner, the bar service completely failed to materialise - this happened every time, so clearly a failing which they are either unaware of or simply aren't addressing. On our last night we requested the sommelier's attention four times, but she was so busy taking plaudits and photos with other guests in the dining room that she completely missed our table altogether for the entire evening, which we considered appalling for the supposed high standards of Celebrity. The ports of call on this itinerary were varied and interesting, with most of them offering a wide variety of activities and tours. We booked shore excursions in Cabo, Costa Rica, Panama and Florida. These turned out to be well organised and operated by local people with good knowledge. We were grateful for that in Costa Rica when, fortunately, they were able to deal with the exceptional circumstances they were faced with, managed the situation professionally, and got everyone safely back to the ship. In most ports, you can just go ashore and do your own thing. We took the open top bus tour in Cartagena which allowed us to get a 'guided' overview of the city and then wander around the picturesque old town at our leisure before heading back to the ship. Disembarkation from the ship and luggage collection was fairly efficient at Fort Lauderdale, unfortunately not matched by the immigration booths. Overall, we enjoyed our first Celebrity Cruise, the itinerary suited us, the food and entertainment was good, we liked Infinity and would consider sailing with Celebrity again, although we would probably choose a different ship next time. Read Less
7 Helpful Votes
Sail Date: September 2018
This was our 6th cruise on Infinity and our 33rd on Celebrity (66 total). We love the size of this ship but it is definitely in need of a refurbishment. Rusted railings, paint on glass balcony walls, etc. Balcony doors were hard to ... Read More
This was our 6th cruise on Infinity and our 33rd on Celebrity (66 total). We love the size of this ship but it is definitely in need of a refurbishment. Rusted railings, paint on glass balcony walls, etc. Balcony doors were hard to open and close on a number of the cabins. If you complained, they were promptly fixed. Food was mediocre (except for the hamburger grill), number of servers in bars was inadequate --they tried hard and were very pleasant but about 50% of the time we had to go to the bar ourselves to get a drink! Guess that is one way they make the drink package affordable for the company! Could not believe they ran out of club soda, and bud light early on in the cruise. They did pick up a few more eventually but the supply lasted less than two days! They also ran out of iceberg lettuce, romaine lettuce, escargot, bar chardonnay, etc. On a 15 day cruise with this many ports, I have trouble believing they could not have reprovisioned the ship at one of our stops -- We did miss Puenta arenas but that was followed up by a stop in Colon and Cartegena.(note : most of our cruises are 14 days) The cruise staff as always was very personable and helpful. Great Captain;s club hostess. Entertainment was better than usual. December 63 vocal group was fantastic and the comedians were all very good. Now for the stops if you like Mexican resorts that those two stops were great. For us, we never need to go back., In Guatemala, we took the trip to Cuidad Antigua, the old capitol city and it is a delight. Cartegena is a gorgeous Spanish colonial city but it was so hot we really were not able to enjoy it. Anyone thinking of taking this cruise in September, keep in mind that it may be incredibly hot! While we had a good time as we were traveling with friends, we were disappointed. Overall this was the poorest Celebrity cruise we have been on in a long time! Read Less
6 Helpful Votes
Sail Date: September 2018
We read the reviews about Celebrity Infinity being an older ship and expected to see some signs of aging and stress. To our surprise the ship was immaculate and looked modern and new! I learned the ship had been renovated a few years ago ... Read More
We read the reviews about Celebrity Infinity being an older ship and expected to see some signs of aging and stress. To our surprise the ship was immaculate and looked modern and new! I learned the ship had been renovated a few years ago and the first indication of weathering we noticed was apparent on the interior of the tenders. If you looked hard you could find an occasional blemish on a counter top or on the bottom of the hot tubs but overall you had to give credit for this crew to keep a ship this old sparkling. The food, the service, and the style of the main dining room exceeded our expectations. We originally planned to eat at a few of the specialty restaurants during the cruise but had such a good experience at the Trellis that we went there all 14 nights. My only regret is not taking one night to experience the 3D show at the Qsine as so many passengers were telling us it was great fun. My last comment has to be on the entertainment. The ship's dancers, orchestra, and band were top notch and the guest entertainers ranged from good to great. Overall, the entertainment and the Cruise Director were as good as any ship we've sailed. Read Less
2 Helpful Votes
Sail Date: September 2018
We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of ... Read More
We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of embarkation, disembarkation, port visits (including tendering) and offering comprehensive narration of the cruise through the canal. Everything went very smoothly, and staff was very courteous and friendly. Food on the cruise was below the standard we’ve enjoyed on previous Celebrity cruises. The Oceanview Cafe buffet and offerings for breakfast and lunch were fine, but the quality and variety in the main dining room was uneven from night to night as was the table service. Just a few nights into the cruise, we were handed a dinner menu that was the same as previous. And many of the usual items we’ve come to enjoy (e.g., osso buco, duck, tuna) were missing—cost cutting?). And whatever happened to waiters welcoming your arrival to the table, helping the lady to her seat and spreading a napkin? Do we now need to go to Specialty restaurants for that? On a positive note, the entertainment was excellent—very good musicians in all the lounges, and very good musicians and acts in the theatre. We were happy that there were far fewer of the usual, canned “singers and dancers” performances, and more outside, original talent. The bad news was very poor drink service in some of the lounges and at the bars—few waiters and very long waiting time for service. Some passengers suggested that the cruise line is making it harder for the many people with drink packages to maximize the value of their package. We had terrific service for our very clean balcony cabin, and all the cabin attendants were friendly, fast and efficient. The iLounge was well-staffed and friendly as well, as was the Gym and Spa areas. Infinity is the oldest Celebrity ship and, while it still has a lot of good nautical miles to go, it does need work. The furnishings were fine, but we found loose railings and planks in various places, sewer odors and multiple signs of sloppy repair work (e.g., paint on our balcony windows, sloppy cauking, etc.). Read Less
1 Helpful Vote
Sail Date: September 2018
As this was a time of celebration for the four of us - a 70th and 76th birthday whilst on board and a golden wedding in November we wanted something special and the Panama cruise seemed to fit the bill and the cruise down the Panama Canal ... Read More
As this was a time of celebration for the four of us - a 70th and 76th birthday whilst on board and a golden wedding in November we wanted something special and the Panama cruise seemed to fit the bill and the cruise down the Panama Canal didn't disappoint. We chose Celebrity X as we have always had good experiences in the past. Just a few issuess: DINING: At our usual table the staff were superb and met our every need. However, when seated at a different table the story was very different, we received no attention (this was the night of the 70th birthday), we were left without any wine for long periods of time and when we finally got someone to serve us drinks, wine from two different bottles were poured into the same glass! It was evident that there were favourite tables that full got attention, but we weren't among them. A very disappointing birthday. At table 216 the evening before when its was the 76th birthday we had a wonderful evening. SHORE EXCURSIONS: Disappointing. Having a less able person in our party, we had to choose excursion carefully and the ones we did choose were fairly boring. We travelled forever before getting anywhere. WHEELCHAIR: I made arrangements with Celebrity for a wheelchair and was assured in writing it would be in the stateroom on arrival - not so, we had to chase it up and when it finally arrived, it was a wreck. It took three attempts over three days to finally get one that was "roadworthy" - Health and Safety Officers would certainly have condemned them! I've written all this before to Celebrity, completed the forms on the ship but didn't even get the courtesy of a response. I am really disappointed with Celebrity I would have expected them to be concerned about their image if not their clients. For us, this was a lot of money and we saved hard for it for these special occasions and didn't get value. Read Less
3 Helpful Votes
Sail Date: September 2018
We had only traveled on Celebrity Solstice Class ships before, but to get through the Panama Canal had to take the Celebrity Infinity. Our experience was both great and not so great. Our Aqua Class stateroom, 1109 was aft on the 11th ... Read More
We had only traveled on Celebrity Solstice Class ships before, but to get through the Panama Canal had to take the Celebrity Infinity. Our experience was both great and not so great. Our Aqua Class stateroom, 1109 was aft on the 11th Deck. The views from the veranda were great, the bed was fantastic and our steward was outstanding. The only flaw we found in the room was that the cabinets (which held a lot) were a bit awkward when both people were dressing because of doors that got in the way. The Deck 11 aft elevators land you smack dab in the middle of the Oceanview Cafe on Deck 10 which is very convenient when eating lunch, but inconvenient to the pools and solarium since you have to walk through the cafe to get to them. And, if you decide to go to the pools across Deck 11 on the outside, you have to deal with the extremely heavy doors leading out and in to that deck. We were traveling in very hot weather so that crossing Deck 11 wasn't unpleasant but I cannot imagine doing an Alaska tour on this ship and having to cross Deck 11. Another issue was that the cruisers were allowed to save spaces at the pools. We would go to the pool at about 8:30 a.m. and almost every deck chair had a towel and book on it with no people in sight. This should not be allowed. We were hard pressed to find a place together so that finally I just moved people's stuff...they often showed up an hour later!! The Infinity Theater entertainment was just as good as that on the Solstice Class Ships. The theater had nice little tables for drinks and the seats were comfortable. There were not as many aerialists in the shows but the cast talent was excellent. As always, on every ship we have been on, the back-up band was too loud. The comedians, juggler, and singers were very entertaining. The "Beyond the Podium" speaker, Bill Fall was truly a gem. His lectures about the Panama Canal gave us a much greater understanding and appreciation for the whole project. Also, Bill Fall was around the ship and made himself available for questions. There were many things that really stood out for us on this ship. One was the presence of the Officers. I had never experienced seeing them so often. They were friendly and there to answer questions much of the time. Another was that the crew was the friendliest we have encountered since our first sailing on the Silhouette back in 2012. And a third was that cruisers elevator etiquette was excellent. One main disappointment in Aqua Class was the Persian Garden. It is understandable that when "Aquasizing" this ship they had to find room for it, and although the special showers were nice, the location in the middle of the ship made the Persian Garden a dark and dreary place. And the door leading into it was so heavy that the crew had to open it for you. We ate in BLU and had a great waiter and wine steward. It was a surprise to us when they started repeating menus after only one week, but the food was of the usual high standard. Sushi on Five is wonderful and I would have liked to lunch there every day if I were traveling with a companion who ate sushi. The on board games and activities were well managed. The Cruise Director, Shawna, and activity hosts, especially Chiko, were great. Chiko led the cruise choir and did a show of his own. Celebrity should really hire him as a performer. What a voice! Our Ports of Call were fine with one exception, Colon. Cabo San Lucas and Puerto Vallarta were lots of fun. We just got off the ship there and walked around town. Walking The Malecon in Puerto Vallarta is a real treat with entertainment and fantastic sculpture art along the way. Puerto Quetzal was a lovely surprise. We took a Celebrity provided "chicken bus" to the shopping area which was full of beautiful friendly people who loved selling us stuff. The area was very clean and well kept with places to sit and listen to nice music. Puntarenas, Costa Rica was skipped because of civil unrest in the country but we stopped outside Panama City and there were tours arranged at the last minute, all of which we missed because we weren't at the right place at the right time when the tours were made available. We did take the tender into Forte Amador, found beers for $1.50 at the local grocery, and returned to the ship as it was very hot. The trip through the canal was outstanding, the stop in Colon was awful but the shore excursion in Cartagena was a true gem and we had so much fun on the harbor tour boat (partied with music, dancing and rum all the way back to the ship) that we would highly recommend it. Our embarkation in San Diego and debarkation in Ft. Lauderdale were easy with no glitches. The only glitch was that I accidentally packed all my shoes the night before debarkation and had to wear slippers off the ship! We were happy to have the chance to go through the canal, and had a great time, but will stick with Solstice Class Ships in the future because of the gloomy Persian Garden, the heavy doors, and the fact that the elevators from our room on Deck 11 landed you in the middle of the Oceanview Cafe. Read Less
6 Helpful Votes
Sail Date: September 2018
first time I cruise with Celebrity, I was very disappointed. There were not enough staff in the dinning room and the buffet room. in the buffet, if no one serve you (usually), you have to put your whole head under the hood to reach the ... Read More
first time I cruise with Celebrity, I was very disappointed. There were not enough staff in the dinning room and the buffet room. in the buffet, if no one serve you (usually), you have to put your whole head under the hood to reach the food at the back. Chicken was dry and beef was tough. desserts were even worse, tasted only sugar and flour. The foyer was so small with curtains around, only a few people can see the game and performance. the dinning room and theater is really grand, but the food was bad and the shows were not impressive. the swimming pool is small, but there are many lounge chairs. I fell on the pool deck, they don't swipe away puddle of water. All of the "enrichment activities" are for a fee. we were upgraded from inside guarantee to ocean view, which is nice. the size of the state room is 170 sq ft., larger than most of the cruise ship. I will not cruise with Celebrity again. Read Less
Sail Date: September 2018
We are on Princes Cruise lines most of the time,but our travel agent gave us a special deal on Celebrity. I won't give away the particulars but is was a special up grade. The room was a little smaller than we where use too, but it was ... Read More
We are on Princes Cruise lines most of the time,but our travel agent gave us a special deal on Celebrity. I won't give away the particulars but is was a special up grade. The room was a little smaller than we where use too, but it was neat and clean. We had a problem with a lumpy bed but our steward placed a foam cover and it worked perfect. The ship was older but the charm was still present and the staff was most helpful. The dinning room was well presented and the waiters where very attentive. The food was on par with cruise ships but taste and selection was above the normal. I would only recommend one special dinning and that is the Qsine.It is a experience you will remember the rest of your days. Special thanks goes out to our Steward Courtney did a great job. Our waiters Nana and his helper Panji. We would like to give a special thank you to our Concierge Joao, his help and special added attractions where very helpful. Read Less
Sail Date: May 2018
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge ... Read More
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge dining rooms, although they pushed them a lot. Dining staff worked their tails off as usual to accommodate people. Ship is easy to navigate -- it's a good size, not a 'mega ship'. Cabin 3049 (inside) was small and a bit smelly and showed wear, but was very quiet and dark, so easy to sleep. The location was very convenient, near the gangways and not far from the main atrium and show theater. The thelassotherapy mineral pool near the spa is free and a real bonus! My favorite thing to do in the late afternoon was go and relax in the this mineral pool and then the sauna in the locker room, which has a large round window that looks out on the waves. Disappointing there wasn’t a formal tea (unless you are one of the more elite passengers). They do however put out tea items in the buffet restaurant in the late afternoon. Good itinerary—mostly did our own thing. Tendered twice, which went smoothly with the use of a ticket system. Lots of Americans, Canadians and Brits on board, several Europeans. I felt there could have been more daytime activities. It seemed like they had few activities, but they were very crowded because there weren't a lot of choices. My favorite thing was the 'silent disco'. Evening shows could have been more varied -- lots of singers -- but they were all excellent entertainers. The show theatre was never packed, which was nice. Easy to get a seat. The ‘show after the show’ in the Constellation Lounge is where Celebrity really shines! Embarkation in San Diego was long — 2 hours on your feet! Everyone complained about it. Disembarkation was easy. We stored our luggage at the port in Vancouver, spent the day there and then flew home later that day. Read Less
4 Helpful Votes
Sail Date: May 2018
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost ... Read More
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost like a third world country port, to the embarkation in Vancouver was a tribute to total ineptitude. We had a dining room table for 11 but from the first night till the 5th nite on a10 day cruise one other couple and ourselves where the only one to actually dine. We asked repeatedly to have us moved to another smaller table but they refused.. Finally on the 8th day they moved us to another table and had another gentleman from open dining join us for the remainder of the cruise. We had booked over $1000 in excursions throughout the cruise. Each and Every one was a disaster. Misinformation, misdirection to meeting places etc.. They took us to Solvang California at 9:30 AM and the stores didn't open until 10:00AM. One excursion was scheduled for 9:30 AM and we received notice at 8: AM the same day that the cruise had been moved to 2:30PM after we had gotten up at 6:30AM in order to make the original departure time. We received so much credit back for complaints that we had enough to buy a new iPad and pay for a medical visit to the ships Dr. The Summit and the Infinity had noted they were refurbished recently but the Summit had spots and stains all over the upholstery in the Dining room and rust everywhere on both ships. They did update the area they added for the Blu Restaurant and the Aquaclass rooms but the rest were sorely neglected. Us plebians deserve some perks too!!!!! When we had to "tender"in several ports, I was almost afraid to get on the tender because of their poor condition and filthy windows and rust everywhere. I know this must sound lik esour grapes but we are faithful Celebrity cruisers and enjoy their cruises. We are booked on the new Edge in February and will be taking it again on a transatlantic in 2019 with a transatlantic in the fall of 2019, so we do love Celebrity. We hope that these heralded renovations of the older ships include these two ships or they should take them our of service!!!!! Read Less
1 Helpful Vote
Sail Date: May 2018
We picked this cruise for 2 reasons. First, we really enjoyed our first Celebrity Cruise on the Solstice (Alaska-Tracy Arm Fjord) in 2017, after 4 prior cruises on different lines. Second, we liked the itinerary with 10 nights and only ... Read More
We picked this cruise for 2 reasons. First, we really enjoyed our first Celebrity Cruise on the Solstice (Alaska-Tracy Arm Fjord) in 2017, after 4 prior cruises on different lines. Second, we liked the itinerary with 10 nights and only 2 days at sea. Ship: We were apprehensive that this older Infinity might be disappointing. However, we found this "Solsticized" ship to actually be nicer than the Solstice (other than the Persian Garden). Embarkation: Crazy easy; we got to SD cruise terminal at 11a, earlier than the official 11:30 "start" time. SD port terminal very efficient. Security took 5 minutes. 0 wait time to check in with Celebrity in our AquaClass section, and the other levels looked like no more than 15-20 minutes at worst. Bottom line, we were sitting on deck 12 about 20 minutes after the Uber dropped us off at the ship terminal. (Note, we were the only ship at the SD cruise port on our departure date.) Food: Very good; Blu was excellent for both food and service. We bought a package for 4 specialty dinners which were great. Qsine had their first Le Petit Chef experience (including video on your table!), so not the tapas-like menu we expected. But the video was fun and the food was the best meal of the trip, esp the 2 (!) lobster tails which were very tender and generous, and a filet on top of that. The entertainment and enrichment talks were surprisingly good (better than our Solstice cruise which was just OK). Service: Other than a few surly bartenders and one MDR server, was top notch. Excursions: Only took one (Monterey Aquarium & Carmel Mission tour) which was very good. Other stops in this itinerary were super convenient for on-your-own exploring via Uber, walking tours, local shuttles. Disembarkation: Vancouver couldn't have been better. We chose self-assist because we had an 11:20 flight and were paranoid about crowds from the ship to the airport, customs, etc. We had a 7:30 disembark meet time, walked off the ship at 7:35 and after cab/bag check/security/customs were sitting in an airport lounge at 8:30. Crazy efficient. Of course, your results may vary depending upon # of ships disembarking, time of day, etc. But I travel for work a LOT and this was smoother than most of my regular domestic experiences. Bottom line: Take this cruise if it meets your budget, calendar and personal interests!!! We are looking specifically at the Millenium-class ships for other destinations. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the ... Read More
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the Celebrity package were taken to our hotel. As scheduled we were collected from our hotel and transferred to the port again this was part of our package. we then had to stand in line for a very long 2.5 hours to check in this is a totally unacceptable length of time to stand in line. As Elite Captain Club members we have never waited more than 20 mins to check in. The long wait at check in meant that by the time we had put our hand luggage in the stateroom and freshened up lunch was nearly over. we were in Stateroom 7015, not a location I would choose again. The stateroom itself was fine with amply hangers and drawers but the cut backs were very noticeable. No shower cap No vanity kit No pen No paper No envelopes yes some of us till communicate by pen and paper and although these were provided on request I expect them as standard on a 5* cruise. Once again we chose the select dining option, which suits our needs however we were unable to make reservations for the time we wanted 7.30, and had to turn up and wait. this brings me to my other main complaint DRESS CODE or lack of it Since doing away with "FORMAL NIGHTS" and introducing "ELEGANT CHIC" the dress code on these nights is none existent, with guests in the main dining room in shorts & t shirts and although I did complain to the MD who met me on the second of these nights to assure me the dress code would be followed it wasn't. The food in the main dinning room was as good as it always has been with a varied choice and the staff were always friendly and helpful. I really loved the fact that the pool was heated this was a real plus as the weather was cooler than I expected. The shows we went to were very enjoyable and the public areas as usual were spotlessly clean we enjoyed spending sea day in the constellationlounge spotting whales and food the rendezvous lounge very relaxing. Once again our favourite place was the cafe on 5 this is always a the best place on the ship. Read Less
Sail Date: May 2018
Chose primarily based on itinerary . Embarkation in San Diego was the worst and longest of any cruise taken. From what we heard ,this is a Port of San Diego issue ,not Celebrity. In general ,no real complaints. First cruise on Celebrity ... Read More
Chose primarily based on itinerary . Embarkation in San Diego was the worst and longest of any cruise taken. From what we heard ,this is a Port of San Diego issue ,not Celebrity. In general ,no real complaints. First cruise on Celebrity ,and seemed there were a large number of passengers who had multiple cruises and had status. There were more "elite/suite" areas and events than I have ever experienced. Ship was easy to navigate around. Elevators were prompt. All meals were very good. The buffet was very clean, well organized,and extensive (milk could have been colder). We enjoyed the Spa Cafe for healthy lunches. We did celebrity Select dinner seating and never had an issue. The only port /excursion complaint was that trip to Muir Woods was cancelled with no prior notification. Exercise ares was great ,although TV could have been better. Service overall great. Entertainment average but enjoyable Read Less
6 Helpful Votes
Sail Date: April 2018
The Panama Canal has always been a bucket list item for my wife and I. When two couples, we often cruise with called to say they had booked it we were in. The itinerary included Guatemala, Costa Rica, Panama (of course) and Colombia, all ... Read More
The Panama Canal has always been a bucket list item for my wife and I. When two couples, we often cruise with called to say they had booked it we were in. The itinerary included Guatemala, Costa Rica, Panama (of course) and Colombia, all places we'd never seen so we couldn't wait. The ship sailed from San Diego, a town I've always enjoyed so we decided to go out 3 nights ahead of our sail date to get a start on relaxing. There is so much to do out there I'd definitely recommend going out early. We stayed at the Hilton in the Gaslamp District. Its close to entertainment but still only a short walk or ride to the waterfront. Something I'd never seen before are rental bikes and scooters. An app put on your phone allows you to "unlock" electric scooters or bicycles that are scattered all over the place. You're only charged for the time you use them. When you're done you just park them and end your ride. It's a lot cheaper than cabs or Uber. One little note, watch out for curbs or you'll end up with road rash and seven stitches in your head like I did...but that another story. Embarkation: The Infinity had just come out of a dry dock repair of propulsion systems and arrived in San Diego without passengers. Infinity arrived later than expected and had to do some clearances that delayed boarding. Since the boarding times were compressed, everyone had to board in a shorter time. It was pretty bad. They ran out of boarding cards at some point and people with priority boarding times did not get the smooth boarding they expected. Some folks were pretty upset about it. Frankly it didn't affect us much because part of that time I was in an ER getting stitched up from my scooter mishap and as we don't have status on Celebrity we were pretty much stuck with the masses anyhow. I do think this was more of a circumstantial situation than a problem with the processes at the San Diego terminal. The Ship: I'd read many comments about the Infinity looking worn. In some places that is an understatement. In other parts of the ship it was not visible at all. Parts of the pool deck are definitely in need of some overhaul. Restaurants, lounges and much of the inside spaces are clean and in pretty good shape. Everybody has different expectations in this regard but I can honestly say while some of the appearance of the Infinity was noticeable and a little surprising, it did not detract from our cruise experience in the least. Our Cabin: We were in 8124, a Concierge class cabin on the starboard side pretty close to mid ship. It was nice, but frankly nothing any more special than a balcony cabin on Carnival. Bed comfort is of course very subjective but my wife thought the beds were a little hard. Our steward brought a foam topper the second day and it was fine from there. Storage was plentiful even for two people who tend to over pack. There's not much more detail I can really provide. Food: The food was probably among the best we've had at sea in a long time. Ok, a cruise on Oceania a couple years ago might have been better and our first cruise on Celebrity was at least as good. I didn't have a bad meal or even a so-so meal our entire 15 nights. We bought a specialty package of 6 meals. We did 4 meals in The Tuscan Grill and 2 in QSine. All were good. QSine was an interesting experience. It ended up being way to much food, but here were so many foods that we wanted to try. We learned later that they are really good about giving smaller portions if you just ask. taste was great, presentation inventive and fun. The staff was very helpful in navigating the menu and arranging your selections. Food in the Main Dining Room was great, service was excellent. Frankly, had I known the food in the MDR would be so good I'd have bought fewer specialty meals. Service and Staff: Outstanding! Did I mention we had an outbreak of Noro on this cruise? The staff busted their butts with smiles on their faces to help do their part to keep things under control with out detracting from our cruise experience. I really can't say enough good things about the staff. Everyone was always smiling, greeting guests, often by name. We always pick a pool area bar as out daily "go to" and the guys at the Mast Bar were an absolute joy. By the second afternoon they knew our names and our drinks of choice. Entertainment and Activities: There were plenty I'm sure. Sorry, but we are pretty shallow in those regards. Pool bar, relaxing, reading and visiting with other guests is all we do. One couple we were traveling with went to daily lectures and said they were good. We did catch part of one show. It seemed much better than any of the shows we've peeked into on Carnival ships. Shore Excursions: Not a great experience all in all. Again, its pretty subjective and depends on what you are trying to accomplish. Some of it was probably our choices and our expectations. Cartegena, Colombia is probably the one city I'd like to go back to. We did a beach excursion (relaxing on a beach with drinks is our thing) but there was history and culture in Cartegena that we'd have enjoyed too. All I can say is do lots of research before booking your excursions. I wasn't too impressed with the staff at the Excursions Desk. They either didn't know or left out details about excursions like hour and a half bus rides to destinations that might have been good to know. Again, maybe some of the blame is ours. To Sum it Up; Despite the Noro outbreak and some less than fantastic excursions we had a wonderful time on the Celebrity Infinity. The staff was superb, the food great and it was an interesting itinerary. Not sure we'd repeat that trip. The Canal was fascinating but after 8 hours of locks I've probably seen all I need to. This was our friends 3rd transit. Everyone is different. Read Less
3 Helpful Votes
Sail Date: April 2018
We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel ... Read More
We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel they let us stay in the room until 1 pm. We took a hotel bus over to the cruise terminal and proceeded to enter the stuffed terminal and continued to walk through looking for information about getting on to the ship. We finally made it about half way through the Terminal and we were stopped and told we need a card to continue from here. We were sent back to the entrance to get a card where we were told that they ran out of cards. After 3 hours we followed a group going on and agreed that we were part of the group. We have sailed with Norwegian, Holland America, Princess, Royal Caribbean and even Carnival. Celebrity Infinity has won hands down at doing the best job of screwing up the boarding. Interesting we did the Panama cruise with Princess about 3 years before and have to say that Celebrity Infinity even screwed up the departure in Ft. Lauderdale, Florida. The food on this ship was even below the class of food on Norwegian cruises. We had any time dinning and could only make reservations at 5 pm or 8:30 pm as they always said that all the reservations were taken from 5:30 to 8:30. We finally got smart and would go down at any time. The rooms were clean and our cabin Stewart did an outstanding job and even fold our cloths. The main disaster on this cruise was that a number of people were reported sick and confined to their room wit broth and a little white pill. The staff went about serving all the food and providing us with disinfecting grease at all points on the ship. The treatments of disinfectant and services only the staff seemed to be working until we arrived home. I have inherited the the cough that so many had on this cruise. My wife and I are in our early 70's and feel that if we have to be sick after a cruise that maybe we should stop cruising. We got off the ship on Wednesday and I started coughing as we left the ship and have continued to do it even now on Sunday May 6/18. Both of us feel totally whipped and spend a good percentage of our time running to the john. The entertainment was as good as any other cruise that I have been on. I believe that this ship is contaminated with sickness and would recommend it to even my enemies. Looking at earlier reviews of this ship it appears that those cruising in March experienced much of the same problems. This ship just spent 2 weeks in dry dock; why was it not cleaned up then? Read Less
5 Helpful Votes
Sail Date: April 2018
We chose this ship because it was cruising through the Panama Canal. First of all our time to embark was delayed by 2 hours. When we arrived at the port we sat in a large warehouse for over another 2 hours. The celebrity staff were not ... Read More
We chose this ship because it was cruising through the Panama Canal. First of all our time to embark was delayed by 2 hours. When we arrived at the port we sat in a large warehouse for over another 2 hours. The celebrity staff were not informing us of why everything was delayed and people were very upset. When we got on the ship our bathrooms were not working for the first night. Our bedroom steward was awesome and very friendly (Dennis - not sure of the spelling). Also Aries and the other wait staff were very friendly and our food was served in a timely manner. The food at the buffet was sometimes cold. Our stateroom, which had a balcony, was good. The ship itself seemed older and needed updates. Overall the staff seemed disorganized and I was not pleased with the overall ship itself. I have taken 4 other cruises and this was my first on Celebrity and I'm not sure if I would taken another Celebrity cruise. Read Less
1 Helpful Vote
Sail Date: April 2018
We chose this cruise because it traversed the Panama Canal. This was so interesting and fun. I did not like the ports before the canal and wish that week was spent somewhere else. The canal experience made it worth it all. There were ... Read More
We chose this cruise because it traversed the Panama Canal. This was so interesting and fun. I did not like the ports before the canal and wish that week was spent somewhere else. The canal experience made it worth it all. There were several talks in the theater over several days that explained everything about the canal and history around it all. We went through the old canal and not the newer one that is larger. It is amazing to see the shipping industry that is benefiting from this shortcut from China. The size of the vessels are astounding and unbelievable that it operates 24/7. Going through the canal was fun standing at the side of the ship. We got to see and wave to the workers that actually seemed quite bored looking at us. There is also a road that opens and closes for the local traffic to pass over the span. This would be a great educational experience for an economic student. As far a dining goes, it was good. They have a good selection of gluten-free food which I need to be on. The dining room also had food that was prepared as requested. However in the dining room there were some problems with the sun shining in on us for part of the meal, and the head waiter would not close the shades. The onboard experience was relaxing because there were no kids running around unsupervised. It was quiet by the pool in the solarium. The food at the Spa Cafe’ was very good. I would actually say excellent because it had a healthy variety and it tasted good. The Thalassotherapy pool was useful for those aching bones and muscles. It was better than taking pills to relieve the pain. All of the shows were excellent. The band was able to play just about any music, and the special guests that were brought on board were all top notch. Good job guys! We used the Constellation Lounge and found it to be quite comfortable while not being crowded. This ship has a staff that is over the top helpful. They were all friendly and knowledgeable of what was going on. Our cabin was a little above average; somewhat larger than other ships. The cabin stewards were also right there and we always had our ice as requested. One thing that I did not like was the fact that we were all kept in the dark about the outbreak of the stomach virus that was spreading. No one would tell us any details about how many were ill, how many had to leave the ship, or how many were quarantined in their cabin. All in all, we had a great time on this cruise. Have fun! Read Less
2 Helpful Votes
Sail Date: April 2018
We sail April 2018 .and had the penthouse .our bulter was excellent and above our cleaner was excellent .the staff who cleaned the toilets were excellent and I offend stopped to chat and they were no lovely .on check in it was not up to ... Read More
We sail April 2018 .and had the penthouse .our bulter was excellent and above our cleaner was excellent .the staff who cleaned the toilets were excellent and I offend stopped to chat and they were no lovely .on check in it was not up to standard we were given blue elite class cards then were pushed and shoved getting on the ship our welcome was totally different when we did our last cruise we were meet and welcome differently .on arrival we went to michaels club and got a few strange looks the lady was just so lovely saying we were given the wrong cards and said sorry and changed them .i have booked the penthouse next August and will see if we are treated any differently and I shall be bringing my oldest grandaughters .the tours were a little disappointing as we booked private tour .we fly first class with BA so we had a good start to our hoilday .the suit restaurant was just fab they could not do enough for you .everwhere was so clean .i loved our. cruise .oh the bars were fab with agai great staff . We had one upset with on restaraunt but that did not spoil our hoilday as they address it very well .thanks for a great cruise Read Less
2 Helpful Votes
Sail Date: April 2018
Embarkation from San Diego was very disorganized. Very pretty ship and entertainment was great. Staff not very welcoming. Food poor. In the cafe hot food was generally cool to cold. They ran out of ice tea at one lunch. No ketchup ... Read More
Embarkation from San Diego was very disorganized. Very pretty ship and entertainment was great. Staff not very welcoming. Food poor. In the cafe hot food was generally cool to cold. They ran out of ice tea at one lunch. No ketchup at breakfast. No ice cream sauces one day. Best to order made to order if you want hot food. Need to look for eating utensils and search for servers. Overall attention to all aspects of details was lacking. Norovirus was ID during the cruise and MANY times there was cross contamination by staff. Guidelines and management oversite were not visibility present. Staff observed going behind the cafe food station, dishing out food, covering it with a paper napkin and going back into the kitchen area. Also using gloved hands to pick up burgers, fries and hot dogs when there were tongs in plain site. Ladies room in spa pool area missing toilets paper for 2 days. Read Less
2 Helpful Votes
Sail Date: November 2017
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. ... Read More
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. Good views of the proceedings were hard to get because of big masses (which of course was to be expected). Moreover the activities are that slow that it is not as impressive as expected. This experience was intensivied by the fact that we were very tired because of it had been impossible to sleep the night before due to very poor pary planning (see below). Dining with open seating worked wonderful: we never had to wait. The food was OK, but certainly using somewhat cheaper base materials then was the case a few years ago on another Celebrity ship. Much pasta's and only once a good steak (tournedos). Luckely lobster was still served 1 night. Production shows (3x) were great. However on quite a lot of nights there comedians were programmed as theatre entertainment, which are of no use for non native English speaking guests. It would be preferrable if more music or show type entertainment was programmed. The programming of day activities during sea days was not well directed at type of passengers (mainly retired seniors): primarely sports and dancing activities. The few lectures (which were very interesting and well attended) were all scheduled in the early morning, making it impossible to sleep a bit longer. Sometimes even 2 lectures in the same morning while during the afternoon no lectures were scheduled as well. A few classes were given on photo and movie editing. Unfortunately only directed at users of Apple products, which is not interesting for many guests. Afternoon lectures and movies in the theatre were badly missing. It would be nice if the afternoon tea would have been served in the Constellation Lounge, accompanied by e.g. the string duo. Such would have resulted in a much more festive atmosphere and a real attractive activity then serving it in the somewhat bare Ocienview Cafe. E.g. Oceania is organising the tea that way, one of the reasons they are considered as more luxureous. The planning of evening activities other then the theatre shows was pretty awkward, taking into account the demographic constitution of the passengers. There were quite a lot of parties with very loud music and games directed on a younger party crowd. We observed that on several occasions only a small minority of appx. 100 people attended these parties, consisting next to a few younger passengers for a considerable part of staff members and their families. Where the highlight of the cruise was the crossing of the Panama Canal, a Rock & Roll party was scheduled in the Grand Foyer for the night before (untill well after midnight). This in spite of the fact that it was advised to be up on deck by 6 in the morning. By consequence it was absolutely impossible to sleep in the nearby staterooms, effectively ruining the experience of the canal crossing (too tired because of not sleeping). Complaints to the cruise director were rejected in a quite arrogant and rude way. A promise to discusse it the next day was not effectuated. A later complaint to the Hotel dircted resulted yet in an apology and the offer to change stateroom. Staterooms are pretty spacious and well equipped, with a modern feeling to it. Be aware that in the Grand Foyer sometimes very loud music is played untill after midnight, which makes staterooms nearby (specially on deck 6) less attractive. Service by the cabin stewards and in the restaurant was excellent. Although it is fairly common that bar prices on cruise ships are pretty high, we experienced the prices on the Infinity (compared to over 30 cruises made before) the most outrageously high. E.g. (including service fee) $ 6 for a cappucino and $14 for a coctail. We had 2 excursions from the ship (Antiqua + the Ebrera tour from Colon) which were organised well. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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