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1 Helpful Vote
Sail Date: September 2013
Having enjoyed more than 350 days at sea on various SAGA vessels and thus being a long standing and very satisfied customer it is sad to report the gradual and irritating continuing reduction in standards (not reflected in the continuing ... Read More
Having enjoyed more than 350 days at sea on various SAGA vessels and thus being a long standing and very satisfied customer it is sad to report the gradual and irritating continuing reduction in standards (not reflected in the continuing high prices). Without exception the crew are magnificent and the cleanliness and appointment of the public rooms and my cabin could not be faulted. However:- Although we enjoy priority embarkation it was over 5 hours before our baggage was delivered to our cabin - almost 2 hour after sailing. A formal complaint on board and later to the Chief Executive produced the same lame excuse - such a lot of passengers!!! Presumably the vessel has been loaded before! After 7 days our chosen wine ran out, 7 days later our second and third choices also ran out. (Same experience on Quest for Adventure in June). Also, unbelievably, ran our of cheese biscuits after 14 days. Table steward unable to bring the cheese trolley to our table "because of the step/ramp" but this did not prevent the Sommelier wheeling his drinks trolley around the tables. Apart from the classical quartet the professional entertainment was very second rate. Port visits were too short on most occasions and excursions expensive for what they were. Chauffeur car arrangements excellent but an untraceable and seemingly unnecessary Answerphone message 24 hours before departure advising an unacceptable timing change did cause concern and necessitate several telephone calls to confirm the original agreement. The inclusive Travel Insurance is ridiculously restrictive and inflexible with no exclusions allowed. Judging by the age and physical/medical state of many of the passengers there must be a lot of undisclosed pre-exisiting conditions. Why oh why must we endure the same mixture of vegetables and almost every meal. Despite these criticisms we have two cruises booked for 2014 and two advanced reservations for 2015 so SAGA must be doing something right!!!!! We love the convenience of UK departures and the friendliness of the crew, many of whom we have known for several years Read Less
5 Helpful Votes
Sail Date: March 2013
This will be the second time we have used this ship as the food and the staff very good. It is for a maturer crowd but this time round it was like being on a hospital ship. Wheelchairs and walking sticks everywhere. We felt sorry for ... Read More
This will be the second time we have used this ship as the food and the staff very good. It is for a maturer crowd but this time round it was like being on a hospital ship. Wheelchairs and walking sticks everywhere. We felt sorry for the staff as they seemed to have to work as carers for a lot of the passengers. We are both retired ourselves but felt uncomfortable due to the disabled on the ship. We presume the infirm go on the ship because of being looked after. Not having a go at the disabled but the ship was not like this last time. The show lounge "Britannia" is where the shows are held is unsuitable for the amount of people. It is not laid out as a theatre due to the size of the ship so if you ate late as we did, you did not get a good view. Acts were so so but nothing to write home about and have seen a lot better. Most of the passengers seem to want to eat early so they could get to the show lounge early and grab the front seats which is so irrating. These would be the same people who hogged the sun loungers and left their personal belongings on the chairs whilst eating or going ashore. All in all not a quality ship. The cabin was fine. Do not bother paying extra for a balcony unless you are on Deck 10 as the balconies on Deck 8 are not worthing paying for. This time we had the extra space inside the cabin and a big window instead which was a lot better. Plenty of wardrobe space and hangers, toiletries. Steward attentive. Fresh fruit left in your room every couple of days. This time we noticed when having coffee after a meal in the Pole to Pole Restaurant, you got a cup and saucer, yet upstairs in the Veranda Restaurant you got mugs, even in the evening which was a bit tacky. Cannot comment on afternoon tea as there is only so much you can eat but looked plentiful and packed out with passengers who did not manage to eat enough at lunch! The same with midnight buffet. We |have tried to find out numerous times what percentage of the holiday cost is paid to the staff in tips but Saga will not answer that question. Every cruise company mentions the amount given except Saga, so they must be hiding something. We should know as the staff work very hard and go home once a year to their families. Read Less
Saga Sapphire Ratings
Category Editor Member
Cabins 3.0 4.3
Dining 4.0 4.4
Entertainment 3.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 3.0 3.3
Family N/A 3.3
Shore Excursion 4.0 3.9
Enrichment 4.0 3.6
Service 4.0 4.7
Value For Money 4.0 3.8
Rates 4.0 3.4

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