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18 Helpful Votes
Sail Date: December 2015
This was our very first cruise and we loved every aspect of it! Saga really look after their passengers. The pick up and journey to Dover was excellent, as was the embarkation organisation and process. Our cabin was lovely, kept ... Read More
This was our very first cruise and we loved every aspect of it! Saga really look after their passengers. The pick up and journey to Dover was excellent, as was the embarkation organisation and process. Our cabin was lovely, kept beautifully clean by Willy, our cabin steward. The food was excellent and so was the service. The All Inclusive package was very very good. I would although have liked fizzy wine included too. The entertainment was really fabulous and actually our favourite part. We would pay to see those shows! They all are extremely talented and give 100% on and off stage. The live band are fantastic too. We particularly enjoyed participating in the passenger choir with the professional vocalists, Hannah, Michelle and Kurt. We loved the atmosphere and friendliness onboard the ship. Disembarkation and our journey home was also very efficient. We would definitely recommend and will be booking again. Happy customers! Read Less
8 Helpful Votes
Sail Date: September 2015
First time cruisers, our trip to the Baltic capitals was the most wonderful experience and excelled our expectations. The staff were wonderful and they made us feel comfortable at all times, welcoming us back on board after each trip on ... Read More
First time cruisers, our trip to the Baltic capitals was the most wonderful experience and excelled our expectations. The staff were wonderful and they made us feel comfortable at all times, welcoming us back on board after each trip on land and entertaining us when we were at sea. The food was wonderful and so were the nightly shows and the lectures on the places to visit very informative. If you are reasonably active and confident, most of the cities visited can be explored with a good travel book as there are shuttle buses that run frequently to the city centres and you can explore at leisure. You do need to go ashore as an organised group in Russia because of visa requirements. Although expensive, we thought the Exclusive Hermitage excursion at night one of the highlights of our trip; a magical experience! The 40 piece St Peterburg orchestra were fantastic and the glass of champagne an added bonus. Read Less
36 Helpful Votes
Sail Date: May 2015
For our 40th wedding anniversary we decided on a cruise and as it was our 1st time we chose Saga because of their reputation and smaller ships. When we spoke to the sale advisor's we emphasized why we were booking the holiday and ... Read More
For our 40th wedding anniversary we decided on a cruise and as it was our 1st time we chose Saga because of their reputation and smaller ships. When we spoke to the sale advisor's we emphasized why we were booking the holiday and requested a larger Superior cabin with a balcony as this was a special occasion. Their brochure quotes “Larger cabins up to 270 square feet”. When calling their office regarding other queries we double checked that this cabin would meet our requirements and was assured this was the case. We were surprised and disappointed how small this cabin was, it only had a low oval coffee table with one lounge chair and a dining chair at the other side of the bed as a result it was impracticable to have an intimate meal, which was one of the reasons for choosing the Superior cabin. The balcony of our cabin was so narrow it was impossible to sit down on the chairs provided. A travel lodge room is bigger than this cabin with 2 proper chairs. We later discovered from visiting a fellow cruiser’s standard outside cabin on deck 6 was larger and more like a “large hotel room than a ship cabin” as quoted in their brochure. At no point whilst speaking to the sales advisor's was this explained nor does it show this in the brochure or on line. Had we been informed at the time of booking of these differences we would not have chosen a Superior cabin with a balcony. Having paid £754.00 extra for a smaller cabin with a balcony of little use seems excessive at least. We would also comment on the dining arrangements, these were advertised as being available in the evenings from 6:45pm until 9:00pm as a single sitting, after arriving back from a trip late one evening we went down to dinner only to find we were rushed at every stage from order to dessert Norway was a lovely country but our experience of this cruise was spoilt by the comments above and found the cruise was certainly not value for money. Don't get sucked in to higher priced cabins unless you are fully aware of what is on offer, as all is not as it appears. Read Less
Sail Date: May 2014
As I was unsure about a cruise I decided to start with a short one. Suffice to say the next one will be longer! As a treat for our 50th birthday (making us just old enough to qualify) my twin sister and I cruised the beautiful Norwegian ... Read More
As I was unsure about a cruise I decided to start with a short one. Suffice to say the next one will be longer! As a treat for our 50th birthday (making us just old enough to qualify) my twin sister and I cruised the beautiful Norwegian Fjords from Dover, calling at Bergen, Olden, Flåm, and Stavanger. From the outset this was a hugely enjoyable Saga experience. From being picked up (and dropped off) from my home address, the check-in procedure, embarkation, excursions, disembarkation and everything between, Saga had it all covered and it went like clockwork. Having no preconceived idea of what to expect, I was pleasantly surprised by the size of our cabin. It was well-appointed, with ample room for two people. It comprised of twin beds, a triple wardrobe (with shelving & hanging, long enough to accommodate full length gowns), a chest of drawers, dressing table, plus a table and seating by the window, TV / DVD, mini fridge and a great shower room. One minor point to note is that there was only one three pin socket - the rest were the continental two pin variety. However, this wasn't a problem as we took travel adapters. The Saga Sapphire is beautiful, and what I call an 'old fashioned' shape ship. The public areas are well thought out and easily accessible by stairs or lift. The interior decor is tasteful, with themed areas, such as Cooper's Bar and The Aviator Lounge. There are some truly stunning pieces of art on board, the best being the fish sculpture (by the reception desk) on deck seven descending to deck five. There are three 'eateries' - the main restaurant, Pole to Pole, the intimate East to West, serving a fusion of Oriental / Asian dishes and The Grill & Verandah Restaurant, where you can dine alfresco if you wish and weather permits. Most seating is open, although there is a small amount of reserved seating in the Pole to Pole restaurant. We tried each one - The Grill & Verandah being a firm favourite where we ate most of our meals. I cannot fault the food that was served. There was plenty to choose from - starters, salads, soups, mains and desserts, plus petit fours to round the evening meal off. The ship's staff were a fantastic, polite and happy crew, from Captain Rentell down. They were all very attentive, be it helping wheelchair bound passengers disembark, to carrying a plate of food to a table during self service meals, to opening doors. All this was done with the minimum of fuss, and with dignity and respect, even towards the very small number of people who were (in my opinion) unforgivably bad mannered., and in some cases downright rude. Our cabin stewardess was lovely and I don't think she ever stopped smiling! Saga, the staff on Sapphire are a credit to you. We partook of three of the optional excursions on offer, the all day Geiranger Fjord trip, the half day Flåm Railway trip and a half day excursion round the old part of Stavanger and the Cathedral. All were thoroughly enjoyable, with some excellent English-speaking Norwegian tour guides. We were blessed with (in the main) superb weather, considering it was early May. We left Dover in very calm seas, which stayed with us during the whole cruise. We were told Bergen was the rain capital of Europe, having on average, 230 days of rain per year. Having looked around Bergen during the morning, we returned to the ship for lunch and spent the rest of the afternoon sunning ourselves on the Verandah deck (not swimsuit weather, but pleasant enough to sit in a t-shirt). One thing I hadn't realised was how noisy and 'alive' a ship in motion can be. This is not a criticism, and after the first night, I didn't notice the noise at all. However, if you are a first time cruiser like me, please take note! If there is one area that could be addressed, this would be a passenger laundry room. As we were on a short cruise, this didn't affect us at all, but it would be a great benefit on a longer cruise. To summarise, a fantastic first cruise. Norway is stunning, and being able to berth in the heart of the cities and villages due to the depth of the Fjordland water made sightseeing very easy. Saga certainly have the cruise know how, and I am now saving for the next one!   Read Less
Sail Date: July 2012
This was our first cruise and it surpassed our expectations. Enjoyed it immensly, even though the majority of the passengers were in their 60's and 70's, with a few in their 80's. There were not as many wheelchairs and ... Read More
This was our first cruise and it surpassed our expectations. Enjoyed it immensly, even though the majority of the passengers were in their 60's and 70's, with a few in their 80's. There were not as many wheelchairs and walking sticks as I expected. The cabin was larger than expected and contained everything we needed, free water and fruit, plenty of wardrobe space, bathroom with large shower, plenty of space under the kingsize bed for suitcases. Lots of nooks and crannies and nice dressing table area with adjacent british socket for hairdryer. Bathrobes (but no slippers) and TV with integral DVD player. No tea and coffee facilities in room but this was not a problem as there was free room service. Good Sound insulation. Food was very good, excellent choice at breakfast. Look out for barbeque on Verandah if weather is good, as sometimes it is not advertised. The Grill is good for specialty breakfasts and light lunches, salads etc. East to West Restaurant is excellent (I am surprised they did not charge a supplement), this needs to be booked early on in the cruise as there are limited places. Times to book are advertised in the 'Today' newsletter. Excursions expensive but you are really looked after, with a driver, saga rep and also local guide. There are several grades of excursions from easy to strenuous and we heard of some people doing 6 mile hikes! Shows were excellent and the staff are fantastic, very friendly and cannot do enough for you. We met lots of friendly people and as it is a small ship you bump into the same people quite often and we struck up several friendships. Pick up chauffeur service was also excellent, we never touched the suitcases from leaving the house until they appeared outside our cabin. The driver was very courteous and friendly. Norwegian fjords are beautiful, we saw so many waterfalls. Be aware though that Norway is expensive and weather is not great. Read Less
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