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18 Helpful Votes
Sail Date: December 2015
This was our very first cruise and we loved every aspect of it! Saga really look after their passengers. The pick up and journey to Dover was excellent, as was the embarkation organisation and process. Our cabin was lovely, kept ... Read More
This was our very first cruise and we loved every aspect of it! Saga really look after their passengers. The pick up and journey to Dover was excellent, as was the embarkation organisation and process. Our cabin was lovely, kept beautifully clean by Willy, our cabin steward. The food was excellent and so was the service. The All Inclusive package was very very good. I would although have liked fizzy wine included too. The entertainment was really fabulous and actually our favourite part. We would pay to see those shows! They all are extremely talented and give 100% on and off stage. The live band are fantastic too. We particularly enjoyed participating in the passenger choir with the professional vocalists, Hannah, Michelle and Kurt. We loved the atmosphere and friendliness onboard the ship. Disembarkation and our journey home was also very efficient. We would definitely recommend and will be booking again. Happy customers! Read Less
3 Helpful Votes
Sail Date: December 2013
My second Canary Christmas cruise started with an early shared transport pick up at home and after 5 hours arrival at Southampton after two short stops.I had immediate boarding and delivery of luggage was quick to a cabin on M grade deck ... Read More
My second Canary Christmas cruise started with an early shared transport pick up at home and after 5 hours arrival at Southampton after two short stops.I had immediate boarding and delivery of luggage was quick to a cabin on M grade deck 5.Ferdinand introduced himself as my cabin steward for this cruise:he was friendly and efficient:I ordered tea each morning and it came despite the rough seas.The ship was full with over 700 passengers with an average age of 76.The captain Phlip Rentell said that the sea down to Lisbon would be "lumpy" although I thought that pretty rough was more appropriate.It turned out to be uncomfortable across the dreaded Bay of Biscay.We were offered sea sickness tablets which I gratefully accepted.The first full day at sea was memorable for the high seas-nothing like the height en route home.The third night was devoid of sleep until dawn and I was grateful for the cruise staff providing a variety of deck games to keep me awake in the morning.Liusbon at last and a walk from the shuttle bus to explore this delightful city and flowers.We had several concerts by the excellent Trinity Trio and the piano playing of Martin soothed the pains of travel,which had already included an ill passenger being helicoptered off the ship to hospital. Sunny in Casablanca and a good walk from the shuttle to the partly restored church with its impressive stained glass.I had been here before so I was soon back on the ship and next day bound for Agadir where I stayed in the ship.Enjoyed the sun of Arrecife Lanzarote and a stroll along the long clean beach. Next day was Christmas Day and the ship looked really good with all the decorations and an excellent formal Christmas lunch:I had this in the Veranda as I have never really enjoyed the main restaurant.The Queen's Speech and a Trivia Quiz completed my day.Boixing Day was at Tenerife and my only booked Saga coach trip:exoensive but a chance to see three lovely gardens in fine warm weather.Next was Gran Canaria and a very short walk to a so-called market and back to the ship for a tour of the Bridge:the ship had been built for a German company as Europa and is 32 years old already.So to La Gomera although it was at a berth in the main town and not as advertised.I enjoyed my 3rd visit here to visit the old keep,two churches and the Columbus house:it was lovely warm weather.We could not leave port that evening due to excessively high winds and we stayed at berth until the morning of the next day.We were on our way to see the fireworks at Funchal across increasingly rough seas and high winds which rolled the ship and also at one stage brought much water from the pool over passengers enjoying the sun and fish & chips.New Year's Eve and calmer waters to berth at Funchal-the programme suggested a tender transfer.I had a visit by service bus to the beautiful Botanic Gardens with superb views over the bay.That evening it was formal again for New Year and the haggis was piped around as a wonderful firework display appeared over the town and surrounding hills of Funchal.Memorable as always.We then sailed for Leixos Portugal in choppy seas again:you woulkd imagine we should be used to these conditions but Mother Nature had a surprise in store.A 4 mile shuttle took us into Porto on the Douro river:I had a river cruise here a few years ago.I enjoyed a red top bus tour before returning to the ship. The next intended stop was La Corunna BUT we were told that we were to miss this for a direct sailing to our home port due to the very low pressure system coming from the Atlantic.We entered the Bay of Biscay during the night and I was thrown out of bed by the very high swell and ship movement:we heard that the two other Saga ships were staying in Lisbon-but we rolled on in seas that became very uncomfortable and resulted in much illness and the hope of Southampton as soon as possible.I had meals in the evening in the cabin.Next morning I managed to get to the restaurant when the ship lurched again and deposited broken crockery and food all over passengers and floor.What a holiday! Saturday and a day away from home port:we had a quieter day and enjoyed the talks,games and quizzes.A sunny Sunday in Southampton:thank goodness that journey was all over-I have even cancelled my Saga cruise next Christmas,although naturally it could be fine. The highlights for me were the excellent friendly crew,the cruise staff who looked after the activities (thank you Jay and Resty),the recitals in both Drawing Room and main Lounge,excellent display at Afternoon Tea with music (Perfect Mood and Martin).   Read Less
12 Helpful Votes
Sail Date: December 2013
I have only just found this site or I would have posted this earlier. The details of this voyage are given in a previous post and I would like to add my comments as to the way I was treated by Saga after booking my fourth cruise in 12 ... Read More
I have only just found this site or I would have posted this earlier. The details of this voyage are given in a previous post and I would like to add my comments as to the way I was treated by Saga after booking my fourth cruise in 12 months. This was my first trip on the Sapphire after enjoying lovely times on what was then "Quest for Adventure" (Now Saga Pearl II). I booked very early in 2012 for the Christmas 2013 cruise. This being my first trip on this ship I asked the booking clerk for advice on the best single standard outside cabin available, assuming at that early stage I would be given the best price and a good cabin. Imagine my dismay to be shown into a gloomy cramped cabin on Deck 10 with a lifeboat completely covering the window, and the smallest en suite bathroom I have ever seen. However, I made my way down for afternoon tea and there met up with a friend I had met on previous holidays. She came to look at my cabin and could not believe I had been palmed off with such awful accommodation. She had booked only three months previously and had been allocated a beautiful standard outside cabin on Deck 6, very spacious and light and with a beautiful large en suite bathroom. To add insult to injury she had only paid £3,600 to my £6,200!!! Despite a notice at the (very unhelpful) reception desk I persisted in my request to speak to the officer in charge of guest accommodation who said that the ship was fully booked but he would look into my complaint. He then rang me to say that he could move me when we arrived at Lisbon and an entertainer vacated the cabin. I had no option but to accept this offer and spent three very uncomfortable nights in the high seas and gales described earlier hanging on to the sides of my very small "double" bed.. The en-suite was so tiny that when trying to use the toilet in a lull I was suddenly knocked off my feet and landed in the shower trays there was only a plastic curtain and no proper shower enclosure. I was unable to use the shower at all as there were no safety grab rails at all in that cabin. I asked in reception if I could make an entry in the accident book, and was told that they did not keep a record of accidents - and (!) did I have a witness!!!! Single cabin, toilet - would anyone have had a witness I wonder? I was pleased to be re-homed into a lovely cabin but many issues of pricing policies, fairly patronising bordering on insolent comments by some of the waiters in the main restaurant, and general inequalities of treatment kept cropping up during the 3 awful Bay of Biscay days out and the even worse weather on the return I remember thinking that the waves were taller than my two-storey house and were hitting my window on Deck 5. There were lots of accidents - some quite severe. I couldn't help thinking that Saga with its "Niche Market" boast i.e lots of very elderly, some quite severely disabled, clientele should rethink its policy of selling holidays with winter crossings of the infamous Bay of Biscay. There insistence on not using flights to join the ship is slanted towards the less able, but surely a choice could be offered? And what about the pricing policy???? There were those who had booked cheaper inside cabins and claimed always to have been allocated outside cabins and a lady, also on Deck 10 who had paid over £7000 a year earlier for a similar miserable cabin to the one I had complained of. (Lower decks were marginally more comfortable in adverse conditions.) My friend, who had spent most of 2013 cruising with Saga, when asking for an earlier disembarkation as she had a 5-6 hour journey home and was on the last departure time, was told "We have 420 Platinum and Gold passengers on board - YOU are ONLY Silver. Charming when we had received letters advising us that our humble status as regular cruisers had entitled us to priorities also! I did complain to Saga when I returned home only to receive a totally smug and unhelpful reply. I certainly will not be travelling with this company again. Even my journey from ~Suffolk to Southampton was uncomfortable because the vehicle sent for four people only had three comfortable seats. The occupants already installed were elderly and disabled to the extent it took two of us to reseat one lady after a comfort stop, so I ended up on an uncomfortable bench of a seat in the back. We had plenty of time to chat due to our enforced sea days and came to the conclusion that it was better to book late on special offers to get a good price, you never get a refund because they can skew the conditions, and even if you book early and request a specific cabin you probably won't be allowed to book it as not all cabins are available at one specific time, and are released gradually deck. by deck, over time. Bye Bye Saga. You won't be seeing me again even though Saga Sapphire is a lovely vessel.   Read Less
Sail Date: January 2013
My husband and I have sailed several times on Saga Ruby and this was our first cruise on Sapphire. The layout of Sapphire is easy to learn as all the cabins are in the front half of the ship and the public rooms are in the rear, apart from ... Read More
My husband and I have sailed several times on Saga Ruby and this was our first cruise on Sapphire. The layout of Sapphire is easy to learn as all the cabins are in the front half of the ship and the public rooms are in the rear, apart from the Drawing Room which is at the front. The cabins was enormous with plenty of hanging space, a good-sized table and sofa, plus armchair. The bathroom was a reasonable size and the layout including the shower was good - with pleasant toiletries. The cabin was well insulated so you couldn't hear your neighbours. However, we did not like the main dining room - too noisy and too rushed. We preferred to eat in the Grill Restaurant which was more relaxed, but as it had doors to the outer decks, could be chilly. Access to the outer decks was limited - Deck 8 was only down the sides of the ships and at the rear (not linked, then deck 11 (Beach Club) and the only place you could walk right round was Deck 12. The location of the Crazy Golf was wasted - right at the front of the ship on Deck 12, so as it was the windiest place, could only be used when in port. If the weather is poor, the amount of seating space is severely restricted as the Ballroom was often in sue for lectures. The pools could not be used unless the sea was dead calm, as the water was prone to throwing itself across the decks. The ship does NOT travel well in rough seas - we had a force 11/12 gale after leaving Lisbon and the ship suffered extensive damage, having to seek shelter in Vigo overnight. However, all the staff on board provided excellent care and service all the time and as a smallish ship, you do get to be known by the crew, cruise staff and officers. When we encountered the rough weather, all meals were provided as room service only for safety and the crew all checked passengers to ensure that they were OK and happy to sit down and talk to any who were worried or distressed. The Beach Club is enjoyable, especially the fish and chip bar and the ice cream, but hardly anyone used the sweet shop. There was a good selection of onboard activities and certainly all the deck games sessions were always well attended. All in all a good cruise, and the Sapphire is a nice ship, but some of the quirky features take away from the ambience of the ship. Read Less
Sail Date: December 2012
I had shared transfer to Southampton travelling from Yorkshire in 6 hours with two stops.Check in was excellent and a short wait to board and taken to cabin on 6 deck in LS grade (single standard).The cabin was small and basically equipped ... Read More
I had shared transfer to Southampton travelling from Yorkshire in 6 hours with two stops.Check in was excellent and a short wait to board and taken to cabin on 6 deck in LS grade (single standard).The cabin was small and basically equipped with shower over bath,large wardrobe space,bedside table,table by a two light window with lamp,small TV,fridge and shelving-with a single bed with duvet.This is Saga:no children!The immediate impression was of a crew who cared and wanted you to enjoy the Saga experience:they were all polite,smiling especially the waiters in the Verandah where I was to dine most evenings preferring it to the low ceiling and noise level of the main Pole to Pole.I had breakfast in the main restaurant or the Verandah Grill.The menus were always interesting although there was less choice in the Verandah.I did not try East to West restaurant although it did provide steaks. This was the Christmas & New Year cruise of 18 nights and visiting 10 ports - Lisbon,Casablanca,Agadir,Arrecife Lanzarote,Las Palmas Gran Canaria,Santa Cruz Tenerife,San Sebastian La Gomera,Santa Cruz La Palma,Funchal Madeira,El Ferrol Spain.The ship was well decorated for Christmas and we were able to decorate the main tree outside the Britannia Lounge during the provision of mince pies and mulled wine.The Captain was David Warden-Owen and Cruise Director Tanya Whitehurst:they both seemed to enjoy their jobs. Christmas Day Formal Lunch was excellent:although Saga had taken away the one time included wine.The standard of the production shows was frankly amateurish,too loud and worth leaving to the Cooper Bar or Drawing Room for more laid back musical entertainment.The main lounge had poor sight lines especially from the back and suffered from poor design with ramps and steps throughout including the entrances. The highlight for me personally were the two trivia quizzes run by cruise staff although Saga had made cut backs with no prize points awarded anymore:they added more fun and competition.There were musical highlights,perhaps not to everyones taste but I thought that the musicians set a high standard and variation of their mainly classical repertoire.The cocktail pianist was excellent and appeared at tea time in the Britannia,Coopers Bar and Drawing Room throughout a busy day.There were a few deck games arranged and some internal games but with an absence of points there were not as many takers as there had been on Ruby a few years ago. The cruise benefitted from excellent sunny weather,calm seas although a lack of working whirlpools on open deck and in the inside Spa was disappointing.The jacuzzi in the Spa only worked on 5 days of the whole cruise.The Beach Club by the open pool served afternoon fish and chips in a Saga Times or Beefburgers and fries;there were also help yourself sweet and ice cream points by the pool:these were very popular. There were four formal nights and the others a mix of Informal and Casual.There were two main visiting speakers on natural history and transport together with port talks:these were mainly an advert for the tours. The 9 days at sea passed slowly at times although the fireworks for the New Year at Funchal were still exciting and beautiful to watch from the open deck. Overall I enjoyed Saga Ruby for the ship design and the friendliness of a smaller ship:Saga Sapphire had 631 paying passengers and a total of 706. It is worth mentioning that the ship was clean,tried hard to please although the race from Drawing Room the length of the ship and down two decks in the evenings proved too much for a holiday atmosphere.I liked the provision of teas and coffees most of the day in the Drawing Room together with freshly baked cakes:very enjoyable. A thought:why spoil a cruise with the provision of the smallest soap tablets I have ever seen on a cruise ship and not providing shoe cleaning equipment. Well Done Saga for insisting on an extended safety drill prior to sailing and the hand sanitizers which were everywhere.Disembarkation was early and smooth with a one stop transfer back home.Following a comment letter to Saga they phoned me at home to discuss the comments:good for them. I am going this year with Silversea and giving Saga a rest:what a shame that Ruby's final voyage is later this year.   Read Less
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