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Cruise Ratings
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8 Helpful Votes
Sail Date: July 2018
This cruise was so unappealing in so many ways. To start this experience the line to check in at the Miami Port took over 35 minutes. There were not enough agents to fulfil all the people at check in. The staterooms are tiny, with 139 ... Read More
This cruise was so unappealing in so many ways. To start this experience the line to check in at the Miami Port took over 35 minutes. There were not enough agents to fulfil all the people at check in. The staterooms are tiny, with 139 sq. ft. The bathroom as miniscule with a small shower. The beds, two twins to make a large bed was so uncomfortable, as were the pillows. Both made my bones ache. The food in the main dinning room was bland and had no real taste. The specialty dinning room was better, although the menu is fixed and doesn't change, so that got old after two consecutive nights there. The day at sea makes this small ship very crowded, noisy and annoying and claustrophobic. The pool area with it's spa sized (small) pool was very crowded on the day at sea. The Windjammer café on the pool level could be very crowded as well. They had a good variety of foods. Some okay, other not so much. But you could always find something there to eat. Elevators slow and crowded. There really are no quiet places aboard, what with loud music constantly blasting. There was even a karaoke set right by guest services which made speaking to a representative very difficult. The casino was small and had no inviting vibe. It was mostly very empty. What was especially annoying was the upsells and hawking of the ships extra's such as the specialty dinning, the spa and the photo gallery. This was constant. The library and the card room were not enclosed and basically in the hallway. Again, very noisy. The only reason we went on this cruise was for the overnight in Havana which made every other annoyance on the ship worth it. It was super easy to get on and off the ship in Havana. No lines and we did this a few times the first day in port. Havana was most interesting. This ship was probably a jewel when it was built in 1989, but 30 years later, it is time to put her to rest. I had been on many RCCL cruises and this ship was by far the worst. I kind of felt bad for the staff that constantly, and I mean always asked if you were having a great time and to give them good reviews when an email was sent to follow up. Upon return to Miami, the debarking of the ship was flawless and took no time at all. Read Less
8 Helpful Votes
Sail Date: June 2018
We choose this ship, as having sailed on the Explorer of the Seas last year in the Pacific figured this would be a very different cruise. We booked a Grand Suite, which really needs a good freshen up as does the whole ship. We expected ... Read More
We choose this ship, as having sailed on the Explorer of the Seas last year in the Pacific figured this would be a very different cruise. We booked a Grand Suite, which really needs a good freshen up as does the whole ship. We expected Concierge service, which we received in name only. The two Concierge staff were next to hopeless. Making dinner reservations under the wrong name and number of guests. We got so fed up with trying to make bookings thru them to the speciality restaurants we finished up doing them ourselves. We requested to change our dining times, or even go to "our time dining", not a chance, nothing was ever done other than to say go to the restaurant and speak to the MaitreD. No help there even. On our last cruise we must have been spoilt as the Concierge staff couldn't do enough for us. We found the shore excursions to be overpriced, as all ships seem to be, but to charge $75.00 USd dollars for a 7km trip to a beach and back was just ridiculous. We caught a cab for $10.00USd. Most other Ports had up to 3 hours bus travel to get to, the average being around 2 hours. The ship had no information at all on "do it yourself". You either did it with Royal Caribbean or struggle on your own. Other cruise lines we have sailed on always had information on on where and how to get to places. The food was always great but at times a little to repeated. We can throughly recommend any of the Specialty restaurants, but forget the coffee and save your money, even with the cappuccino machine it was terrible. Maybe because they only use UHT milk. Read Less
1 Helpful Vote
Sail Date: June 2018
+I had never been on a cruise before let alone out of the United States of America. I chose this exciting cruise because of a combined decision among family members. The ship is not even the biggest ship offered, yet is still really large! ... Read More
+I had never been on a cruise before let alone out of the United States of America. I chose this exciting cruise because of a combined decision among family members. The ship is not even the biggest ship offered, yet is still really large! The state rooms were very clean and the staff members were lovely. Most of my meals were held at the Marketplace. The food had many options- some the same every day but definitely enough variety for me to enjoy the experience and not feel like I am eating the same thing every day. -There were two fires while I was on this ship. One was at 3am. This consisted of staff members and the captain over the loud speaker at 3 o clock in the morning. The way the staff handled the situation was great, however a fire in the incinerator at 3am is not always the best wake up call. The second fire had to do with the A/C units. I don't know how far the A/C outage occurred, but me and my floor did not have air conditioning for a night & half the next day. The last negative I have is that the bathroom toilet in my state room randomly did not have water flowing in it and would refuse to flush. This is gross and not acceptable for obvious reasons. Read Less
13 Helpful Votes
Sail Date: June 2018
This was my 3rd time on The Independence of the Seas, 6th time with Royal Caribbean and definitely my last. I was excited to see how they had renovated the ship as were the other 5 members of our party. How wrong we were. May I ... Read More
This was my 3rd time on The Independence of the Seas, 6th time with Royal Caribbean and definitely my last. I was excited to see how they had renovated the ship as were the other 5 members of our party. How wrong we were. May I point out I am usually not one to complain as I understand that sometimes things don't go to plan but we had a couple of main issues whilst onboard. -Drinks Packages & Shortage of Drinks Onboard Prior to setting sail I enquired about drinks packages, 4 of the party wished to purchase the Deluxe Package, myself the soda package and one of the party did not want a package at all. However, this is where the disappointment started. We were informed that due to new regulations it was either all or nothing. We did not want the drinks packages so that we could ‘drink excessively’ but more for the convenience of not having to sign for drinks on each purchase. Having being informed of new rules set by yourselves we ended up purchasing 4 Deluxe packages and 2 Royal Refreshment packages. This totalling £2821.84, £517.69 more than the package arrangement that we initially wanted. Further disappointment followed as on day 10 of the cruise, drinks began to run out. Only select beers, wines and sodas were available at the bars and pub. The pub eventually having no Peroni, San Miguel, Pinot Grigio, Tonic Water or Sprite Zero. Little alternatives were offered and we were left 4 days without our preferred drinks, which we had effectively paid for when we purchased our packages? -Overcrowding Another issue that was particularly apparent was the sheer overcrowding of the Independence during the 5 sea days. Having travelled before I understand that sea days are busier than those where we are in port. However, during this cruise it was noticeably worse than previous. Fellow guests began the reserving of sunbeds at 6:30am!!! This making it an unbeatable challenge to find any sunbeds after around 8:30am. Guests were sunbathing on the paths and sides of the pools and sunbeds were also so close that it was impossible to get onto them safely. I was extremely disappointed as for our party this holiday was about relaxing, which was impossible when we had to awake early to find a sunbed and there were no particularly peaceful areas to sunbathe. After speaking to fellow travellers we were not the only guests who found that the ship appeared overcrowded on this voyage. This overcrowding issue was also noted by guests in our party when trying to order speciality coffees at café promenade, with the wait being up to 25 minutes for a single coffee. A timeframe which I do not deem acceptable. The overcrowding issue also became apparent in the evenings before and after dinner, throughout all bars on the ship there was not one table or chair free for either before or after dinner drinks and the wait for being served was up to 30 minutes. From what we remember and understand about the Royal Caribbean brand this is not up to the usual standard, and it disappointed us, and was embarrassing with the first time cruisers. -The Stateroom Having staterooms located around the ship 7334, 7634 & 8220 we were disheartened to find that the cabins had not received any attention during the renovations earlier in the year. The same rusty bins, stained curtains and barely working TVs remained, issues which could’ve been resolved for little cost. This was slightly disappointing as stateroom 7334 could not use the TV, this was reported to guest services who later informed us that the TV was in working order, which it certainly was not. Our staterooms attendants for cabins 7334 & 7634 were also poor in comparison to previously cruises, leaving bins unemptied and tea making facilities were not replenished for up to 3 days at a time. This is not the usual standard and certainly not acceptable for Royal Caribbean. In summary, I have written to Royal Caribbean about the issues above, of which their response was 'Sorry but we have not broken any policies' and 'We never state when you purchase a drinks package that drinks will actually be available' I'm an emerald member and they can't even say 'Here's a free drink for those ones you missed out on' We paid £17,000+ for this cruise and left feeling extremely disappointed and sorry for those that have already booked to travel on this cruise in the future. Read Less
Sail Date: June 2018
I just came back from Adventure Of The Seas ... It was my first cruise and it was amazing from the beginning to end ! ... Getting on the ship in Cape liberty was quick ... We got on the ship at 11 by 1 our bags were at the rooms already .. ... Read More
I just came back from Adventure Of The Seas ... It was my first cruise and it was amazing from the beginning to end ! ... Getting on the ship in Cape liberty was quick ... We got on the ship at 11 by 1 our bags were at the rooms already .. I had a balcony room it was a nice size for two people it had a little couch also and a makeup area. The balcony was my favorite I would deff recommend to get one ... The pool area was beautiful plenty of bars the drinks were excellent!! I don’t drink a lot so I only got the refreshment package but I will deff be getting the alcohol next time .. coco cay is so nice there’s everything on it ... chairs everywhere to sit or u can upgrade and spend money on a cabana .. We did the jet ski tour it was well worth !! The boat brings ur lunch on the beach which was cool and that’s Royal Caribbean’s island so all the drinks were free if u had the package there’s all little huts and hair braiding there’s even a bar in the water ... Florida we went went to the beach with the shuttle it brought us right there and right back bet relaxing... Nassau we did the Belmont island and that was gorgeous!!! It rained on an off but it was still insanely nice the only water you can see crystal clear there was two pools optional swim with dolphins ... the only thing is the food and drinks where a little expensive but we got a few drinks and went back to the boat to eat when we were done ...The main dining room was delicious the waiter Ramil and he’s helper Pablo was the best and the room cleaner edy was great to ...The food was great every day and we did the buffet at the windjammer which had everything... I went with a group of people I am 24 and the ages were 24 to 70 andWe all had a great time it’s a family boat , single people will have a good time and a lot for kids everyone there is something for .... the shows and game shows are awesome ... !I already booked my second one !!! I deff reccomend this ship Read Less
2 Helpful Votes
Sail Date: May 2018
We just finished 3 B2B cruises that started in Ft. Lauderdale Florida. We crossed the Atlantic and the first segment terminated in Copenhagen. From there we did a Norwegian fjords cruise taking us back to Copenhagen. Followed by a Dave Koz ... Read More
We just finished 3 B2B cruises that started in Ft. Lauderdale Florida. We crossed the Atlantic and the first segment terminated in Copenhagen. From there we did a Norwegian fjords cruise taking us back to Copenhagen. Followed by a Dave Koz charter cruise to the Balkans. This was 31 days onboard the Serenade of the Seas. We changed cabins with every segment. That's the background, here's my impressions. The crew was fantastic, they were friendly, attentive to our needs and requests. And by the end of the 3rd cruise, they were treating us like family. The meals in the restaurant were better prepared that those we've experienced on Princess. We used anytime dining with a reservation. Because of this we typically got the same waiters. When we missed our reservation and they had to put us at another table, we typically got a different waiter. Because of this we did experience different waiters and I've got to say that there's a wide range in abilities in the wait staff. Some waiters were very good at getting things done efficiently and getting the correct plate to the right diner. Other waiters were slow and frequently confused dishes. The cabins were nicely appointed. We had superior balcony rooms. My only complaint would be the shower. And who doesn't complain about the shower. It's a tube shaped appliance that doesn't give you much room to bend over and scrub your toes. There's one more thing, make sure you pack some shampoo and conditioner. These items are no longer provided unless you're in a suite. Had I known, I would have grabbed them from the hotel we stayed in the night before departing on the cruise. We only booked excursions through Royal Caribbean. We booked when the excursions went on sale and at that point the prices were as good or better than any of the 3rd party excursion companies. All of the excursions we took were well done. Feedback from other cruisers that took some of the other excursions were similar. One note about one of our stops in the Baltic, we spent a day in St. Petersburg Russia. Near the end of the excursion we stopped at a shopping mall for the opportunity to purchase some souvenirs. Here's my advice, stay on the bus. The prices are ridiculous. There are several shops at the cruise terminal with much better prices and some of the vendors are quite willing to bargain. One item we were hoping to pickup was a stacking Christmas tree. Thankfully, they had some of these on the ship so we already knew what a reasonable price was. We couldn't find anything on shore that even came close. Guess what, we bought ours onboard. In the end, we had a great cruise. Read Less
20 Helpful Votes
Sail Date: May 2018
This cruise and the two following cruises on June 1 and June 6 were booked as an offering by Cruise 1st on a back to back basis, AND SHOULD NEVER HAVE BEEN OFFERED TO UK CUSTOMERS. The whole ship, including the food, and entertainment, ... Read More
This cruise and the two following cruises on June 1 and June 6 were booked as an offering by Cruise 1st on a back to back basis, AND SHOULD NEVER HAVE BEEN OFFERED TO UK CUSTOMERS. The whole ship, including the food, and entertainment, was designed and set up to cater for Chinese and other Asian guests, NOT US. SIMPLY NOT UP TO STANDARD AND VERY VERY DISAPPOINTING. Noise level on board and in the Windjammer totally unacceptable from the 4000 Chinese guests. We only found out about an english menu being available at HongKong airport on the way home from other miserable UK guests who, like us had to wait for 11 hours minimum to get the flight home. This menu was never offered to us in any of the 4 restaurants and consequently we did not know of its existence. I managed to get a ships wheel chair for my partner who has limited mobility but when we got back to HongKong at the end of the first leg we were refused permission to take it off the ship to re-board in Shenzhen. THREFORE WE REFUSED TO GET OFF. So we stayed on whilst the ship was moved along with another couple. We did not need our Chinese visas at all AND ALL THE BRITISH GUESTS WHO HAD THE TRAUMA OF GETTING OFF AND ON COULD ALL HAVE STAYED ON BOARD AND NOT BE DISTURBED. SOME EVEN HAD TO CHANGE CABIN. We all had to attend three safety assemblies conducted in Chinese, get three boarding passes, and register our credit cards three times, ALL TOTALLY UNNECESSARY WITH GOOD ORGANISATION AND WE SHOULD NOT HAVE BEEN DISTURBED IN THIS WAY. . The trips off the ship were badly over-priced and I really object to paying USD 14.15 for a single glass of red wine. When we got to Okinawa for an overnight stay on-board the shuttle bus from the ship into the city centre was only advised as running on the evening of arrival AND NO MENTION OF THE NEXT DAY. This would have meant getting off the ship close to darkness. I managed to find out that this was not true and that the shuttle was running the next day and changed my tickets. SOME OF YOUR UK CUSTOMERS WERE REFUSED THIS CHANGE WHEN THEY ASKED TO DO SO. The two theatre performances that we attended were so poor that we walked out both times and never came back. Typical example of the poor food is that when a roast joint was made available there was only gravy, mint jelly and mashed potato available to have with it. No roast potatoes yorkshires, and cooked vegetables, ABSOLUTELY NOTHING. Most days any chips on offer were stone cold in seconds, and of the type offered by Macdonalds, SIMPLY NOT ACCEPTABLE. Read Less
3 Helpful Votes
Sail Date: May 2018
Always wanted to take Transatlantic cruise. I am glad we did it and with Royal Caribbean. We can't think of any bad experience all the way. All the crew, food and entertainment was excellent. We are already thinking about next ... Read More
Always wanted to take Transatlantic cruise. I am glad we did it and with Royal Caribbean. We can't think of any bad experience all the way. All the crew, food and entertainment was excellent. We are already thinking about next cruise with RCI. Starting from check-in and right up to disembarking at Civitivecchia the whole experience was very positive. Had similar experience with every stop on the way. Lot of choice with onboard dinning and again the food was very good. We can't say enough for the great service provided by every member of the crew. I believe the Captain sets the example of meeting and greeting all the passengers. We managed our own shore excursions and enjoyed every bit of it. The cabin was very spacious and well laid out and our cabin attendant was excellent. Thank you Royal Caribbean and keep up with your great service. We will be back soon. Read Less
2 Helpful Votes
Sail Date: May 2018
Every couple of years we do a longer cruise as our getaway. This year it was the back to back reposition and Greek Isles cruise from May 6 to May 30. The cruise itinerary was fantastic and every stop was a great experience. Thanks Royal. ... Read More
Every couple of years we do a longer cruise as our getaway. This year it was the back to back reposition and Greek Isles cruise from May 6 to May 30. The cruise itinerary was fantastic and every stop was a great experience. Thanks Royal. Just one thing wrong. And it was a surprise. The food was way below par. For the past couple of years I have noticed a deterioration in the quality of the food both in preparation and food quality selection. The service has remained very good. The problem is that the service staff can't correct food quality with no alternatives. Example: On four occasions in the dining room, medium rare meat was delivered medium well. Upon questioning the waiter I was told on every occasion that was the best he could do. Preparation problem. Example: In the Windjammer the food is notoriously tepid to cold in the buffet. After a while you get used to it. But every now and then you just want something hot. so one morning I waited for the service staff to put out fresh eggs from behind the counter. I took the egg right off the outstretched spatula. I went straight to the table. Stone cold! You couldn't eat it. They had stored it without heat! My wife was astonished. As to the quality of food, beyond the preparation problems there is the issue of the quality of food purchased. Tasteless tomatoes were green to light pink even following ports that had terrific local tomatoes. Beef Bourguignon was made with beef that was very chewy. The bacon, which is usually very good was constantly tough. In the Windjammer the lowest grades of meat were used most of the time. Whether in ethnic dishes or grilled recipes it was almost impossible to find a piece of chicken breast. The potatoes and rice were good as were the gravies. But too many dishes were sloppy, stewy, or soupy. The ethnic displays were non existent except for some India dishes, which I like. But not every day. When the buffet is overrun with stewy stuff it begins to feel like a food trough. For two glorious days they served 'home made' burgers that were to die for and then, back to the old prepackaged frozen hockey pucks. Shame, you know what to do and how to do it and you don't! When something was good, and there were a few good dishes, they 'sold' out quickly. On several occasions I asked them if they could get more they responded, "It's coming". So, on two occasions I waited. 10 minutes on one, 15 on the other. Frustrating. In the dining room the menu selection was poor. In 24 days we were offered lobster once, shrimp twice, and no fillet mignon. (tenderloin medallions excepted). The temperature of the food is always an issue but I can deal with that if the food is good. When it was all said and done, the best meal served on our trip was a chicken cordon blue. I never order it, but my wife does. It was so good, I ordered it on the second offering. Finally, a piece of chicken breast thicker than 1/4 inch. Yummy. I could rattle on, but I think you get my drift. Food is important to me and many other cruisers. We sat beside 6 other cruisers from novice to loyalty and the consensus of food quality was disappointing for all of us. Royal.... you can do better than this. You have done better than this. Kitchen staff are committed but they have lost their passion. I didn't see a real joy in executing their part of our culinary experience and it showed up in the eating! Discussions behind the counter between staff often seemed to be strained. I have never written this type of review before, but I feel it's time to speak up or stay away. Let me end on two things I loved. I loved going to the concierge lounge in the morning. Putting a bagel in the toaster, garnishing it with cream cheese and lox and washing it down with a cappuccino. And lastly, in the Windjammer, on many mornings they have begun serving fresh waffles straight out of the waffle machine. Don't take the premade ones. Ask the attendant to make you a fresh one. Top it with butter, cream and maple syrup....OMG. Read Less
6 Helpful Votes
Sail Date: May 2018
booked in january to see what the refurb looked like and to try a shorter cruise,, couple days away!!! full of hens and stag chasing around the ship, drunk on top deck, loud... ordering rounds of drinks at the bar for around 15 people at a ... Read More
booked in january to see what the refurb looked like and to try a shorter cruise,, couple days away!!! full of hens and stag chasing around the ship, drunk on top deck, loud... ordering rounds of drinks at the bar for around 15 people at a time.. couldnt get to the bars, not enough staff, service terrible, food warm in fine dining restaurants... long waits to be seated although time slot booked.. one man came out shouting he had waited over an hour and the service was disgraceful... at times i agreed!!! if your going to cruise.. book yourself a 5 day + break where i am sure you will get the service and quality that RC are typically used to delivering.. certainly wouldnt recommend 2 day tasters... was a waste of money and not a pleasant experience!! we also had a cabin on deck 7 which i though had been refurb.. very old fasioned ,. def needs a makeover! Read Less
Sail Date: May 2018
I decided to go on another transatlantic cruise with Royal Caribbean because I had such a great time on the 2017 transatlantic cruise on the Brilliance of the Sea. This year I decided to take the Rhapsody of the Seas from Tampa to ... Read More
I decided to go on another transatlantic cruise with Royal Caribbean because I had such a great time on the 2017 transatlantic cruise on the Brilliance of the Sea. This year I decided to take the Rhapsody of the Seas from Tampa to Barcelona. The ship is probably about 20 years old and could use a make-over but even though it's a little dated it is clean and a very nice ship. The cruise director Elvis and his assistants, Eric & Bernie, are fabulous. They are the best I have experienced and made every day fun. Their expertise at keeping the activities fun and the good entertainment made the cruise enjoyable. Most people hear about how great the food is on a cruise. Well, NOT ON THIS CRUISE! If this was my first cruise, I would probably call everyone who talked about delicious food on cruises a liar. This food looked fantastic but tasted the opposite. Out of 9 dinners in the dining room, there were 7 days that people at our table sent food back because it was so bad they couldn't eat it. Appetizers and desserts were left uneaten after taking one bite. The buffet wasn't any better. How can hard boiled eggs be so hot that you can't peel them and pizza be cold? Everything in the buffet was dried out. Pancakes were so hard they could be used as frisbees, toast would completely crumble when you picked it up and bacon always ended up as bacon bits. If you can live off boxed cereal & milk for 14 days then you would be happy. I on the other hand lost over 10 pounds. It's nice to lose weight but I didn't book this cruise to lose weight. This is only my second cruise with Royal Caribbean so I won't be recommending Royal Caribbean to friends. Hopefully, this is just a fluke and not normal. I have a couple more Royal Caribbean cruises booked this year and I'm hoping they are better, otherwise, it's bye-bye to Royal Caribbean. Read Less
5 Helpful Votes
Sail Date: May 2018
This was my first voyage on Rhapsody of the Seas and my first on Royal Caribbean. As someone who has sailed fairly extensively on Holland America Lines (HAL), this is my point of comparison. The positive aspects of Rhapsody of the Seas ... Read More
This was my first voyage on Rhapsody of the Seas and my first on Royal Caribbean. As someone who has sailed fairly extensively on Holland America Lines (HAL), this is my point of comparison. The positive aspects of Rhapsody of the Seas on this transatlantic crossing to Barcelona were the friendly, competent level of service and the food. The lunch buffet choices and quality were actually better than HAL. Kudos to the chef who creates such wonderful curries and other Indian food. The dinners in the dining room fell a wee bit short of HAL, but not by much; they were completely fine. The shore excursions on the Canary Islands were reasonable and had excellent guides and venues. Check-in was quick and easy in Tampa. The several lectures presented by a doctor speaker on medical/health history were top drawer. The negative aspects of Rhapsody of the Seas compared to Holland America are significant. First, the entertainment. Certainly, entertainment is a matter of personal taste, but for us a kid in a backwards ball cap doing wheelies on a BMX bike is not for us. Neither were the magician, the (rather embarrassingly talentless) guests’ talent show, and so on. As for music, I missed the classical music and the jazz I’ve experienced on HAL. (Yes, there’s a violinist and electrical guitarist playing modern movie themes and pop hits, but their playing, no matter how good, didn’t appeal to classical or jazz fans). Second, the noise. Almost everywhere you go on the ship, it’s noisy, either from the entertainment in the central atrium, or the top outdoor-pool deck, or the ubiquitous PA system, which is constantly playing Muzak-type noise. This was heard even in the hallways on the cabin levels. What’s wrong with allowing some quiet spaces without Muzak? Third, the amenities. Yes, I do like smaller ships, but certain amenities were lacking compared to HAL. No free New York Times online or in hard copy, no real library, no indoor movie theatre, no quiet indoor lounges, etc. We met some nice people on board, and enjoyed the voyage a lot. However, the hard-to-define characteristic of ambience – the vibe – was not as good on this voyage for the most part compared to HAL. I’d say that the HAL ambience is more relaxed and also more elevated. We’ll stick with HAL in future, when possible. Read Less
6 Helpful Votes
Sail Date: May 2018
We chose this cruise because it provided a way to get to Europe fairly economically when you consider all room and board and good food and entertainment and excellent childcare and programs included! We got to see many beautiful places on ... Read More
We chose this cruise because it provided a way to get to Europe fairly economically when you consider all room and board and good food and entertainment and excellent childcare and programs included! We got to see many beautiful places on our cruise and had the option of taking paid for excursions or venturing out on our own. Excellent staff and service! We didn't want for anything! All of their staff are friendly and helpful and it was so fun to meet people from all over the world. Royal Carribean had a great mixture of staff from various places around the world and it was fun to talk with them and learn from them! Their programs for our children were excellent. Our children had so much fun and it provided my wife and I to have a true vacation. All the ports we stopped at were beautiful and fun to explore. It was also nice that at one of the ports they offered complimentary shuttle into town. The food was excellent and plentiful and they even had gluten free options. Read Less
1 Helpful Vote
Sail Date: May 2018
We like transatlantic cruises. This was one of the finest. We made new friends, and fully relaxed with the activities provided. We especially enjoyed Charlotte and her watercolor classes, and the lectures on medicine. Cigar/cigarette smoke ... Read More
We like transatlantic cruises. This was one of the finest. We made new friends, and fully relaxed with the activities provided. We especially enjoyed Charlotte and her watercolor classes, and the lectures on medicine. Cigar/cigarette smoke is highly offensive to me, and gives me migraines, and yet the casino was one of the freshest we ever experienced, as we occasionally passed through it. I did comment to guest relations about how much nicer it is. It was great that the Diamond Club area was expanded, due to the high number of Diamond, etc. guests on the ship. We really enjoyed the Happy Hour, the snacks and the fun with friends. On other ships we have been able to eat and enjoy the Pinnacle club, as well as top shelf dinners, because we had a Jr. Suite. This was not applicable on the cruise, which was a little disappointing. And I wish I had known how disappointing the internet would be, as I would not have purchased it. Read Less
Sail Date: May 2018
We did the trans Atlantic crossing. the ship was quite, not a lot of children on it maybe because it was a 14 night cruise and not school holidays in the USA. Meet some fantastic people on this cruise. the staff were wonderful and helpful ... Read More
We did the trans Atlantic crossing. the ship was quite, not a lot of children on it maybe because it was a 14 night cruise and not school holidays in the USA. Meet some fantastic people on this cruise. the staff were wonderful and helpful in many ways. We are diamond member with crown and anchor, so spend some time in the diamond lounge, JJ was a very good host and a very pleasant lady. the ship was clean and tidy, meals were had mostly in the dinning room at night, the wait staff were excellent. there was plenty of entertainment on the ship, from ship board activities to the shows in the main the theatre. The activity manger and there staff did a good job with all the activities they put on. We visited Key west and the canary islands. I would do the crossing again in a few years. Read Less
3 Helpful Votes
Sail Date: May 2018
RCCL offered a very attractive price for this cruise, and we were looking for a smaller ship (i.e., less than 3,000). The Jewel is not new, but it has been kept up well and the public rooms are all very nice and comfortable. The service ... Read More
RCCL offered a very attractive price for this cruise, and we were looking for a smaller ship (i.e., less than 3,000). The Jewel is not new, but it has been kept up well and the public rooms are all very nice and comfortable. The service was outstanding, starting with a very visible and friendly captain from Canada. Everything operated very efficiently and, if something was to our dissatisfaction, the staff attended to it very quickly and in caring fashion. The itinerary was terrific, making 6 stops (3 Canary Islands, Gibraltar, Alicante and Valencia, Spain with disembarkation in Rome). All the stops were very nice, particularly Alicante and Valencia. We had plenty of time to tour, and could walk easily to virtually all ports. Entertainment/music was generally very good. A weak point was the so-called "enrichment program" with amateurs. Bartenders were incredibly efficient and service-conscious, and always with a smile (e.g., Javier from Columbia and Girish from Mauritius). Embarking in San Juan and disembarking in Rome were extremely smooth. Captain and his officers met us either going off or coming back on ship at many ports--a nice touch. This is something you can hope to enjoy with a small ship, and the Jewel delivered. We've done a lot of transatlantic cruises--some on newer or bigger ships--but this was the best. Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this as a first cruise and it was priced nicely. Pros included service staff. They were very attentive and always cheerful. That's it. Cons: food was mediocre to awful. The main dining room offerings were ... Read More
We chose this as a first cruise and it was priced nicely. Pros included service staff. They were very attentive and always cheerful. That's it. Cons: food was mediocre to awful. The main dining room offerings were sparse...spaghetti? really? roasted turkey? seriously? The windjammer buffet was good for breakfast...horrid for lunch including several Asian dishes that were unrecognizable hunks of meat in various heavy gravies. Burgers were pressed something or another. Pizza at the pizza place was quite atrocious. The pools and hot tubs were overly crowded and always loud.. The main entertainment shows were essentially 4th rate comedians who will remain obscure I'm sure. After midnight, there is absolutely nothing to do except go to the casino...what a shock, right? The schedule was adhered to so that's another plus. The cabin was surprisingly comfortable with built in conveniences, a nice mattress and cool sheets. The entire ship was amazingly clean considering how crowded it was. Overall, not sure I'm a cruise person. I like more space, more peace and quiet, and more control over the quality of food and entertainment. Also, disembarkation was a nightmare. We waited in lines for about 3 hours. Lastly, the beverage policies are ridiculous. You get bombarded with food, but can't have a cheap soda fountain unless you overly paid for the package. To enjoy this cruise (or many I suspect), you have to agree to be controlled and manipulated. Read Less
4 Helpful Votes
Sail Date: May 2018
Good time - almost great - on Freedom of the Seas. We sailed a repositioning cruise from Port Everglades to San Juan. Truly only 2 negative items to pass along. At embarkation we had a grumpy older man smart off because we didn't ... Read More
Good time - almost great - on Freedom of the Seas. We sailed a repositioning cruise from Port Everglades to San Juan. Truly only 2 negative items to pass along. At embarkation we had a grumpy older man smart off because we didn't have a pen to fill out our medical form "You came on a cruise without something to write with?" - I didn't see that in our boarding packet - sorry... Second was the disembarkation excursion in which we paid for the "San Juan on your own with airport shuttle" that RC offers. The instructions were to be in the Arcadia Theater at 7:15 sharp - we were there with hundreds of others taking our excursion along with a guided San Juan tour and a rum tour - both offering the airport transportation. There was only 1 poor lady from RC working this gathering, having to determine who goes where, identified by sticker and also explain to those that didn't know what to do because there were no disembark instructions. Here RC failed miserably... Others committed that this was typical for all the excursions... To the so so stuff. The food selection was OK in the Windjammer, Main dining room was very good and we went against our rules and did a "pay to eat" place... it was only Johnny Rockets for $10 pp - eat all you want - but I have to say it was great - we did that twice. I would have loved a sub sandwich type option and missed Carnival's Blue Iguana for a fresh health choice. I think there could have been more in the trivia and game area from the cruise director staff - there were a few but not very diverse. We enjoy the name the tune type games and we didn't care for the limited offerings. The good - and there was a lot of good. I love the lay of the ship - the Royal Promedade or "Main Street" as I called it is a great concept and seamed crowded only a couple times. To me this was the easiest of ships to get around especially if you pick up the clues for navigation... 8th floor, turn left at the donkey or right at the cow (using the pieces of art to identify the direction to our room). Other good things were: the coffee shop on Main Street with pastries for a early breakfast or snack later on. Flow Rider was entertaining to watch but beware of the sun with the wind back there you'll surely get burnt. There seemed to be plenty of chairs on the sun decks. The great - with the exception of the aforementioned grumpy guy in the check in - every single experience with everyone on board was positive and many standouts for their service and willingness to help. The shows were great, we went to all the offerings EXCEPT the Celine Dion Tribute - uh no... no way.... But those folks are really talented, I really didn't get into the "Marque" musical, but I'm not a Broadway fan and many of the acts didn't mean much to me however - the performers did a great job. The room - 8584 - possibly the best basic balcony on the ship - port side, we have to see what is going on - 3 floors up to the Windjammer - 3 floors down to the Main Street - apparently in the middle of the hall from one end to the other and most of all, there is a green rug section at our door so you never missed the door walking by. Great service too from our steward, room guy. Now I read a lot of reviews about the ship being "tired" and "worn" and I will admit that -yes you see signs of its age but, that didn't bother me and those folks did a awesome job of keeping things spotless clean. What Freedom lacks in luster is made up for by the great service from all its staff. Ports: Nassau - well it was Nassau, I found Blue Hole Snorkeling and was able to tag along with a group of 8. We only went to 1 spot, i guess because of the weather, but was hoping from more. St Martin - I found Caribbean Paddling online and purchased a trip with them that included transportation from port to their location in Cul-De-Sac (a 30 minute drive), rental of a 2 person kayak (they have paddle boards too which we wanted to do but the wind was not in our favor) and a fancy french bag lunch. Once there we paddled out to Pinel Island and enjoyed the beach there. This was the highlight of our trip and would recommend this to anyone that is looking for a little adventure. Of note at Pinel Island are 2 "beach clubs" where you rent chairs and umbrellas. Both also have grills that serve lunch including grilled lobster - although expensive I wished we had gotten that but it was best that we had already eaten. The island is also there to explore with a hidden beach on the back side I and told. St Thomas - once again on our own we struck out for St John - the mistake we made was not finding a taxi going straight to Red Hook - seemed like we got a tour of the island including a couple stops for our driver to chat with friends while he dropped others off at different beaches. Our trip to Red Hook took an hour and a half... Anyway we got on one of the nicer ferrys to Cruise Bay which took less than 15 minutes and from there hiked the National Forest Trail to Honeymoon Beach stopping a few times. This took us 40 minutes. Once there... OMG that place was beautiful. there is a shop there that sells a few tourist type items, drinks, snacks and rents paddle boards, kayaks and snorkel gear. There was also a little place to buy food, it was pricey but what do you expect as they have to cart everything in and it's not like they do volume business there. I heard folks say the food was great. I truly don't think there were more than 20 people there at one time on this picturesque beach. Good snorkeling there also. Also available there was a shuttle back to Cruise Bay for $5 pp which was on a large dingy type boat, super nice guy runs every 30 minutes and drops/picks up right beside the Ferry pier. Once back to Red Hook we enjoyed a 30 minute drive back to the port with out the island tour... I think I covered disembarkation early... Other random things to pass along... I always take my eno hammock - there was plenty of space on the balcony and great places to attach it. I like to take binoculars. There is a volume knob to the bottom right of the "make up" mirror in the main part of the cabin that usually play nice music. The "Dark Chocolate Cookie with Ice Cream" dessert in the MDR is incredible. Arrive early for the Ice Show - it was great. Hope you enjoyed... Read Less
8 Helpful Votes
Sail Date: May 2018
We had been to Europe before and wanted to see something/places we’d missed. This was a great way to do a lot of things in a short time with no packing/unpacking or transportation. We spent a few days in Barcelona pre-cruise. This ... Read More
We had been to Europe before and wanted to see something/places we’d missed. This was a great way to do a lot of things in a short time with no packing/unpacking or transportation. We spent a few days in Barcelona pre-cruise. This served two purposes: it allowed us to catch up on jet-lag (from US) and we had time to visit Barcelona. This was onw of our favorite places! We toured the Sagrada Familia (get tickets ahead of time!) with a guide. She was wonderful and we wouldn’t have understood or experienced it as well without her. We made reservations at Casa Mila for dinner (Gaudi’ designed this residential complex) Dinner included a tour of the complex which was fantastic! He was a genius. It also included a rooftop light show that was spectacular. Cost: $59 pp including dinner. Embarkation was quite simply the easiest, quickest we’d ever experienced! From taxi to walking on the ship: 12 minutes! Royal has this down! Our embarkation time was noon but we arrived at 11:00 a.m. Uncrowded and painless. Cabins open at 1:00, so we went to cafe on deck 8 and had roast beef sandwiches and good salads. Our cabin was booked as a GTY(guarantee) for an ocean view category 6N or above. We always book balconies but would be off the ship every day but one so didn't care on this one. We knew we may not get a room assignment until embarkation. But about 3 days before we left home we received a call from them stating there were no more ocean views available. I wasn’t happy, but they offered a virtual balcony with a refund of one person’s fare! Now virtual balconies are kind of “hoky” . I said I wasn’t sure I would do that even with a refund so they then offered two hundred fifty dollars on board credit along with the refund. I asked if this refund would be in the form of future cruise credit and no it would be a refund on your credit card! I accepted and glad we did. A virtual balcony has a huge window-like screen with a live feed of what’s going on outside. Worth it for a certain price. Our 2nd night we booked Wonderland for dinner. It was unique and delicious. I loved it, my husband thought it was just okay. The presentation was unlike anything we’d ever experienced and definitely worth the up charge. It appears at first as if the servings are small, but there are so many you get a lot of food and will leave full. We booked excursions both on our own and through cruise line. Palma de Mallorca: guys toured Drach Caves and girls toured Cathedral (lovely grounds, beautiful church) and shopped. We stopped at a little outdoor cafe for coffee and listened to an outdoor band...Very pretty island. Marseilles was a tour on our own...We rode the petit train to the Cathedral. The views are spectacular from there. Our next stop was LaSpezia. We decided to forgo Florence as our friends had been there before and it was quite a way from the port. Will go there one day! We opted for a tour of: Rapallo, Santa Margherita and Portofino. It included two boat rides and each place was quaint and quite beautiful. We had a guide and some time to explore on our own too. Next stop: Rome. We love Rome and decided our best course od action was Rome In Limo. This was we could see what we wanted and skip the things we’d done before! Rome In Limo was wonderful. We’d read all the great reviews and now understand why people go with them. We had Max as a tour guide/driver. He was knowledgeable, polite, knew his way around and spoke English very clearly. He showed us things we might have missed on a larger tour. We had a Mercedes minivanfor the 4 of us. So comfortable. He recommended a great place for lunch. Osteria dei Pontefici....great service and food. 20 Euro included wine, appetizers, main course and dessert. We saw Pantheon, Villa Borghese, Trevi Fountain, and the secret tunnel/path from the Vatican the pope used. He had us back in plenty of time. We will use them again! Our last stop was Naples. We booked a tour with cruise line and visited Capri, Sorrento, and Pompeii. Capri was my favorite place we visited! We rode the Funicular up to the top with spectacular views. We walked to some gardens with views that are postcard beautiful. Didn’t want to leave. Sorrento was nice. We had lunch there and not enough time! Lastly we visited Pompeii. What a fantastic tour. Very interesting to see how people lived so very long ago and how well planned their community was! We very much needed the last day to rest. Glad it was an at sea day! This ship is marvelous and we will go on it again for the Caribbean and just enjoy being on the ship!(we’ve been to most ports) our cabin was fine for the Europe trip. Cabi. Steward was Rosli and he did a great job. Attentive and friendly. Service all over the ship was very good. Smiles, helpful, friendly employees. We are in our 60’s and didn’t do some of the things offered (rock climbing, ice skating, laser tag,) but some of us (not me) enjoyed the slides, zip lines and jog track! It was a trip of a lifetime. Loved every minute. If you can, do it!!!!! Read Less
3 Helpful Votes
Sail Date: May 2018
We choose this cruise for the affordability and because we have been wanting to try Royal Caribbean. The service from our state room attendant, Byron, and our waiter in the main dining room, Michael, were excellent and very attentive! ... Read More
We choose this cruise for the affordability and because we have been wanting to try Royal Caribbean. The service from our state room attendant, Byron, and our waiter in the main dining room, Michael, were excellent and very attentive! The ship was clean and we enjoyed the shows. We were disappointed with the food - it lacked flavor and tasted like it was mass produced. The crab cakes were made with imitation crab and the pasta was undercooked. Dessert presentation was beautiful but the taste was artificial, with the exception of the apple pie which was delicious. The lamb and the beef were excellent. My husband enjoyed the roasted chicken. Breakfast in the Windjammer was the highlight. We were disappointed in breakfast in the dining room. The hollandaise sauce on the eggs Benedict was flavorless and the eggs were overcooked. The hash brown was soggy underneath a grilled tomato. There was only one small place to get food after 9:00 and the line was very long. The pizza was soggy and tasted like cardboard. The frozen drinks were inconsistent - we have several that were very good but for the most part they lacked flavor and tasted watered down. We did not have a drink plan and found that we did fine with water, lemonade, and iced tea. That being said, we spent a lot for one alcoholic drink and expected it to be flavorful. We enjoyed the shows on board. There was good variety and the performers were very talented. Embarkment was smooth as was disembarkation. The muster drill was tough - had to stand in rows through explanation in 2 languages. It was hot and if in the back part very clausterphobic. Would suggest dividing people by language if possible. The spa was nice but they try to sell you stuff when you leave. I had a great massage. My husband's was not as good and he was in a room where he could hear door closing and talking from other rooms; not so relaxing. We received an anniversary special for $50 off a spa treatment but it was a port day only and we had already had our port day! So it was useless. Read Less
2 Helpful Votes
Sail Date: May 2018
We booked this trip as a quick recharge vacation. The price for a balcony was perfect and being a re-positioning cruise, there were days at sea where it felt okay to do nothing but catch up on sleep, eat well, and read. We had an overall ... Read More
We booked this trip as a quick recharge vacation. The price for a balcony was perfect and being a re-positioning cruise, there were days at sea where it felt okay to do nothing but catch up on sleep, eat well, and read. We had an overall mixed experience. What was good: -Dining staff and services was fantastic. We ate in Chops and Giovanni and the main dining room and all our waiters were fantastic. The food was great, we left full and happy every night. -Our excursion in St. Marten was wonderful, we did the half day catamaran/snorkeling excursion. The staff was informative, the boat was clean, the company was good and it included lunch and beverages. I would do this again. What we disliked: -The art auction was awful purely because they masked an opportunity for a free piece of art by handing out credit card forms and not explaining what they were doing. It was very shady. I am suspicious of the art sales on board anyway, but this was the first time I had seen this happen and I was horrified at how they were taking advantage of people like that. Awful. -Our room was dated, which was fine, it was clean, however, our bed, which was two twin beds pushed together, would separate at night, we joked that there was a 'pit of despair' in the middle keeping us a part. Annoying more than anything. -Activities and entertainment was okay, but felt light, especially for a trip where most time was spent on the boat. We didn't do much because our dinner time was at a time when most evening activities took place. I think overall, it felt short staffed, but not sure if that is typical for a re-positioning cruise. It was okay. WE slept a lot, worked out, ate and drank which is what we wanted. We were happy to get off after five days though. Longer would have been too long. Read Less
Sail Date: May 2018
We traveled on Anthem last year and it was horrible, crew was rude we decided to give Royal one more chance and traveled on Adventure this time. Wow what a huge difference. Wonderful experience and crew was all about customer service ... Read More
We traveled on Anthem last year and it was horrible, crew was rude we decided to give Royal one more chance and traveled on Adventure this time. Wow what a huge difference. Wonderful experience and crew was all about customer service The crew actually was smiling and happy which is very contagious. Keep up the good work Adventure we will definitely be back on that ship. The last night at the adult karaoke there were a group of kids heckling the performers. Many people walked out. Just when I wondered why Royal was allowing this the person in charge reminded everyone that we are there to have fun and only kind words should be used. Yay!! That put an end to the heckling without punting out the hecklers. Good job Royal. We flew to San Juan to board the ship. Stoped at St Martin (Dutch side) for a few hours then had 3 full days of sailing and the crew was a delight Read Less
Sail Date: May 2018
Get the ultimate dinning package. It was well worth it! We are so well! If you have a chance to do chefs table, I definitely would. There was plenty to do on board. The entertainment was fantastic. Make sure you go to the fine line and ... Read More
Get the ultimate dinning package. It was well worth it! We are so well! If you have a chance to do chefs table, I definitely would. There was plenty to do on board. The entertainment was fantastic. Make sure you go to the fine line and grease. For how many people were on board it didn’t feel crowded. They handle the amount of people very well. The only place you felt the crowd was waiting for the elevators. The only critique I have is the sauna package was a little under wellming. Our balcony stateroom was kept very clean. And the staff is extremely friendly. I would recommend the ultimate dinning package and the ultimate drink package. We ate at a nice restaurant every night and every sea day for lunch. We didn’t have to deal with the crowds. Well worth it. Make sure you reserve your restaurants and entertainment when you arrive on board. Read Less
5 Helpful Votes
Sail Date: May 2018
We are a couple in our early 60's, newly retired. We have done this itinerary twice before. Each time the cost is higher, but the # days is shortened. This was a B2B cruise for us, since we boarded the ship in Sydney Australia for ... Read More
We are a couple in our early 60's, newly retired. We have done this itinerary twice before. Each time the cost is higher, but the # days is shortened. This was a B2B cruise for us, since we boarded the ship in Sydney Australia for the TransPacific repositioning. We stayed in the same cabin (9616), and had the same fabulous cabin steward (Boren Franover), so we were very happy with the stateroom. The service on the ship was great, as usual. Most of the staff goes out of their way to be friendly, answer questions, and to provide a wonderful experience. Instead of our usual Early Dining, we opted to try My Time Dining this cruise, in order to free up time to watch sunsets and sailaways. We made reservations for dinner times in the MDR, but didn't have great experiences with that. The first night, we were seated at a table with others who had reservations for a 1/2 hour before us, and had to wait until we arrived in order for the table to be full enough to order. The second night didn't go much better, so we opted to eat in the Windjammer Buffet after that, except for one night in Chops Grille. The buffet, Park Cafe and steakhouse were excellent food, and the sunset views on the aft deck were an added bonus. The first 4 days were port days (Honolulu, Lahaina, Kona and Kauai), so the Meet & Mingle was held on day 6. It was not well attended, and very little mingling happened -- a real disappointment after the previous cruise from Sydney. The port day in Hilo was cancelled after the volcano erupted and the earthquake happened. RCI substituted a day in Victoria instead at the end of the cruise. Victoria is a great city and we had a lovely day, but we would rather have had another day in any other Hawaiian port. We live in Greater Vancouver, and having paid a premium price for a Hawaiian cruise, we weren't thrilled with the substitution. Entertainment on this segment was mostly a repeat of the previous cruise, so we didn't attend many of the shows. Instead we saw more of the game shows in the Colony Club, and played pool on the self-levelling pool tables. We also spent more time trying to improve our mini-golf skills, doing puzzles and working out in the gym. The weather from Kauai to Victoria was cooler and rocky the first few days, making poolside lounging unappealing. Due to a medical emergency, we picked up speed and arrived in Victoria the evening before planned ETA. The one bonus to stopping in Victoria was that we were able to clear Customs in Victoria and avoid the Customs lineups in Vancouver, where 3 other ships were also docked at the same time. Kudos to Alex (Activities Director) and Sophie (Activities staff) for their tireless enthusiasm in running activities, contests and games to keep us entertained. I would consider doing this cruise again, but only if the duration is restored to 12 or 13 days, and if our favourite Hawaiian port of Hilo is restored. That last part, of course, is up to Mother Nature, and beyond RCI's control. Read Less
2 Helpful Votes
Sail Date: May 2018
We booked this cruise while we were sailing on Empress of the Seas to Cuba. We have sailed with this line several times before, with Celebrity and RCL ships. In every instance except for this one, the cruises have been excellent. NOT this ... Read More
We booked this cruise while we were sailing on Empress of the Seas to Cuba. We have sailed with this line several times before, with Celebrity and RCL ships. In every instance except for this one, the cruises have been excellent. NOT this one. Cruise was from Hawaii, around the islands, ending in Vancouver, BC. 10 days. We had been to the islands 35 years ago and wanted to get back to see the changes. Sailing dates were May 3-13, we flew in a day early to catch up on Honolulu sights which was a good thing, should have come in two days early or more. Pearl Harbor was outstanding(not a RCL feature) We were scheduled to board at 12:30, got to pier at 12:15, checked luggage and then lines started. Did not get to cabin until 2:30 at which point we were told that cabin was not ready and would not be ready until 3:30-4pm. That was the first clue. Finally got to cabin at 4, luggage arrived at 7pm. we had dinner at 5:30. Ship was full, 2500 guests, wait staff was stretched. We had a table for 4, but our waiters also were serving three other tables, 2 tables of 10 and one table of six. Guess who came in 4th. Seriously understaffed in Dining room. This was true for entire cruise. Maui was next day, Tenders in, very small harbor, we were fortunate, to get out early, later passengers were not able to get off the ship due to congestion in the harbor. It got worse later when all the tours that had gotten out came back at the same time. The line for the tenders was 90 minutes in the heat, and 500 yards long. Oh and it was formal night, we did not get back to ship until 5:15 pm, not a lot of time for changing and cleanup. Big Island was day 3, Tenders again, I had an accident getting into the tender-what a fiasco, nothing from RCL, Sitting in the tender bleeding from the knees, and the only comment from staff was to ask what was my cabin number. Went to infirmary to get it checked out, Medical staff was great-but as I walked out of infirmary, I was accosted by one of the security staff who proceeded to interrogate me and tried to criminalize the incident. By the way, he had a body camera on him and was filming the entire interrogation., When I complained to the desk, the response was "we apologise for the inconvenience" Next stop Kauaii, that was on a pier and the visit was excellent. However at Kauaii and also in Victoria, BC, I was now subject to "special attention" whenever I reboarded the ship. I wear an external brace on my knee, so I got "wanded and patted down" each time back to the ship. I did bring this up to RCL on two occasions, first on board the ship where there was no response. Second directly to RCL via the website, there has been no response to date. I am completely baffled by this indifferent or even vindictive response by the staff to a guest. Read Less
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