1. Home
  2. Cruise Lines
  3. Royal Caribbean International
  4. Royal Caribbean International Cruise Reviews
Cruise Ratings
354
327
233
111
2 Helpful Votes
Sail Date: December 2018
This was our first transatlantic cruise and I have been totally converted. I never imagined we would have such amazing weather in December and be suntanning around the pool. The crew went above and beyond to make the passengers happy. The ... Read More
This was our first transatlantic cruise and I have been totally converted. I never imagined we would have such amazing weather in December and be suntanning around the pool. The crew went above and beyond to make the passengers happy. The food in the Windjammer (buffet style) was outstanding with a huge variety of choices, to satisfy the most fussy eaters or those with food allergies. Finding a table was never a problem as many people chose to eat all meals in the dining room and be served. Food in the dining room was very average with a lot of the same standard dishes every night and a couple of new choices. It was hit and miss, some nights good and others not. Entertainment staff and cruise director Elvis were great. We could have been kept busy from early morning till late at night with a full program of varied activities had we wanted to. There was never a moment when we didn’t have something we wanted to do, even if it was reading in one of the lounges. Entertainment in the Broadway Theatre was mediocre. Maybe 4 out of 14 nights we had really good entertainment. Possibly this being a repositioning cruise it was harder to find entertainers to stay on board for a long stretch of time. Apart from a few minor complaints like no frozen yoghurt and no instant coffee available, we could not find fault with anything. The ship is small and obviously doesn’t offer what the mega ships have, but the price is also substantially lower. Our port stops in the Canary Islands were fantastic and excursions were wonderful. Sign up on the ship’s roll call to meet new people in advance, and to arrange all sorts of other activities both at sea and on land. Read Less
1 Helpful Vote
Sail Date: November 2018
This was the second time that we travelled on the Allure o/t Seas. 1. The most impressive improvements were embarkation and debarkation. Not doubt RC has done a great job with Terminal A at Miami cruise port and the new procedure. ... Read More
This was the second time that we travelled on the Allure o/t Seas. 1. The most impressive improvements were embarkation and debarkation. Not doubt RC has done a great job with Terminal A at Miami cruise port and the new procedure. Getting on board worked like a breeze. Also impressive reentry to the US just with facial recognition! 2. The second improvement to mention is the new RC phone-app, which makes it easy to see what is going on, during your stay at the ship. But there are still improvements possible. i.e. I found it difficult to find the arrival and all aboard times for port of calls in the abundance of activities listed. The same activities were also listed on the cabin-tv. While booked shows and shore excursions carried over to the phone, individually entered calendar events at the tv (non ship) would not be shown on the app. At one time the app froze and had to be reinstalled. Mostly though it worked fine. 3. We thought that this time the food in the main dining room was better than the first time we traveled on her. 4. The whole experience on board was also more enjoyable, but this I contribute more to our experience from last time, which helped tremendously to get the most out of a 7 day cruise on a ship of this size. 5. The shows, the main reason we returned to the Allure, were as good as ever, you just have to make sure you book the most convenient time for you beforehand. 6. The hostess in the Elite and higher lounge was of exceptional help with getting thigs organized and clarified as needed! Read Less
2 Helpful Votes
Sail Date: November 2018
This was my first cruise and I was delighted with all the delicious and varied food, the spectacular shows, the service, the members of both service to the booths and entertainment were always helpful and friendly I really do not have any ... Read More
This was my first cruise and I was delighted with all the delicious and varied food, the spectacular shows, the service, the members of both service to the booths and entertainment were always helpful and friendly I really do not have any complaints. The ship is amazing and all its beautiful locations. I was lucky to be served by Gopal and Dominic every night at the Main Dining and they were the best waiters in the world and the best I have ever had in my life they were very kind, funny and very helpful, if I have the opportunity to take another Cruise would choose the same and of course Gopal and Dominic too. Thanks to you, we spent one of the best holidays of our lives with my family, with my eyes closed I really recommend rhapsody of the seas. I really liked that at every entrance of every restaurant, bar, theater there was disinfectant soap, what a great idea. Keep doing and amazing service and incredibles shows Read Less
1 Helpful Vote
Sail Date: November 2018
We wanted to go thru the Panama Canal from Miami to Los Angeles. We are diamond plus level cruisers and are supposed to be admitted to the concierge's lounge. We were forced to go to the diamond lounge or overflow lounge because ... Read More
We wanted to go thru the Panama Canal from Miami to Los Angeles. We are diamond plus level cruisers and are supposed to be admitted to the concierge's lounge. We were forced to go to the diamond lounge or overflow lounge because they had too many pinnacles. This is the first time that we were ever excluded from this lounge. The Vision had just returned from dry dock and they had stripped all of the refrigerators from the lst three floors of the ship. Not good if you have 3 bottles of wine. There was a broken pipe and we had frigid air coming into the room for 12 hours. Then they plugged up the air vent and we had no air circulation for 24 hours. This was an inside cabin. One morning none of the toilets would flush. We had booked this room on board a ship and they neglected to mention that our room was directly below the centrum and we could not to sleep until 11:45 pm each night because of the loud music. We complained and the cruise director said that he did not think that the music was too loud, but he was not in our room. On the 3rd formal night none of the toilets would flush in the ladies room next to the main dining room so that women in formal clothes could not flush their toilets. On the departure day, we received no service in the dining room and had to eat cold eggs from the buffet line. They called groups one to ten all at once and then five minutes later called groups one to fifteen so that everyone was trying to leave the ship thru tight doorways all at once. They lost my luggage tag and it took 20 minutes before anyone would show me where the untagged luggage was. The bus to the airport did not leave until 10:00 am even though we were getting off the at 8:30 am. The bus driver had no idea where any of the airlines were located at LAX and we had to read the signs and tell him where to stop. This made the foreign guests very nervous. During the cruise the shore excursion group had people routinely waiting for 45 minutes to l hour before going out on the tours. We had to get up early, lose rest and then wait unnecessarily. We complained about the room and finally gave up getting a better room. Read Less
3 Helpful Votes
Sail Date: November 2018
Wanted to return to Bermuda (7-nights), love the repo (12 nights), and love the itinerary for the 10-night at the end. From Day 1 we felt that all crew provided beyond exceptional service! Everywhere on the ship we noted that ... Read More
Wanted to return to Bermuda (7-nights), love the repo (12 nights), and love the itinerary for the 10-night at the end. From Day 1 we felt that all crew provided beyond exceptional service! Everywhere on the ship we noted that Officers not only supervised service, but participated in every aspect in every location. Crew members were always cheerful, many got to know us over the 30 days we were on board. Dining: First, we must compliment Dining Sevices for excellent management and organization of My Time Dining! We have experienced waits on other ships, but Serenade has this well managed. Our Head Waiter, Bassem Romdhane, is the best we have ever met. He personally ensured adherence to a milk allergy menu, even serving some courses himself. On discovering my love of tofu and stir fry dishes, he made that available any time. Also, we were greeted at the DR door each evening by Ayessa Ertugrul, Training Manager, as if she were waiting just for us! She always knew if our table was ready. We felt like king and queen during the entire trip! Concierge Lounge: A huge shout-out to our favorite Concierge Manager, Mario Abba Reyes! He is hands-down the best in the RCCL fleet! We actually book some cruises just to follow Mario, lol! Cabins: Unfortunately, we booked the B2B2B piecemeal, so were unable to get the same cabin for all. All were Spacious Ocean View (2B - 9078, 1104, and 9658) with balconies. We did feel that the decor is becoming a bit ‘tired’ but sheers had been replaced with new on balcony doors and Rooms were clean and well maintained. Cabin Attendants were wonderful and immediately addressed any issues we brought up. Not sure what happened for another reviewer who had mud on their balcony, but we found Attendants cleaning the balconies and outdoor furniture every day! Also, the Attendants moved our belongings for us each move, so no worrying about strangers handling things. Other: We very much enjoyed the musical talent of Damian Joyce in the Pub! Bar service was great there, as well, thanks to bar staff, Itupu, and bartender, Ian. We are not much for the theater entertainment, so cannot comment on that. Centrum duo was great, too. Excursions: We have been to these islands many times so only did a few. On Bermuda we did a private tour with Byways Tours and highly recommend. We love Ffryes Beach and lunch on Antigua. The Beach Rendezvous on St. Maartens was lovely despite some rain - probably the best shrimp sandwich I have ever had at Kim Sha Beach. Am likely forgetting something, but overall we have a wonderful month on Serenade! Can’t wait to sail with her and this amazing crew in April! Read Less
1 Helpful Vote
Sail Date: November 2018
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. ... Read More
Oh, Mr Porter, what shall I do? I wanted to go to Boston and New York and they've taken me on to the Canary Isles....OK, it doesn't rhyme or fit the tune, but it sums up what happened to us on our first experience of cruising. My wife and I decided two years ago to blow our savings on a cruise down the Eastern Seabord of the USA. Royal Caribbean International were advertising a 13 night cruise leaving from Southampton in early November, calling at Boston, New York, Port Canaveral and Miami - all places we had never visited, but would very much like to see. We took a deep breath and booked, then waited as the months crawled by, getting excited at the prospect of the Big Adventure ahead. Two weeks before departure, I went in to hospital and we had to miss the sailing. Insurance paid for most of the financial loss, so when an identical cruise was advertised last February, we decided to tempt fate and book up again. This time we were both fit and well as the day of departure arrived. Unfortunately, as it turned out, the ship wasn't in quite such great shape. Newspapers carried the story of a catastrophic failure of one of the stabilsers which caused hull damage and resulted in the cruise before ours being curtailed for emergency repairs. Then came the storm warnings. Late on the Friday before Monday's sailing our travel agents contacted us to say that because of adverse weather conditions in the Atlantic, the ship would not be calling into Boston, New York or Port Canaveral, but instead would spend time in Belgium and French ports before taking a southerly route to Miami. With someone else booked to move into our house the next day to dog-sit, and goodness knows how much already spent on return air-travel, overnight stays and car-hire, we felt we had no choice but to continue with the cruise, even though we had zero interest in spending time in Bruges or LeHavre. (No offence, Belgium and France, but we have visited you lots of times before.) Our disappointment was utter, and there was little excitement left when we went on board The Navigator for our first cruising experience. Things appeared to look up when, just before sailing, the Captain came on the Tannoy to say that - reponding again to weather changes - we would now be sailing direct to the Canary Isles, then crossing the Atlantic to the Bahamas for a day's water sports and sunbathing on a tropical island before going to Port Canaveral. (Back on the list). Nine happy days at sea allowed us to work up an appetite for the day of snorkling and coral reef exploration we were promised on Coco Cay, the RCI's private island paradise in the Bahamas. Crossing the Bay of Biscay was pretty choppy as the broken stabiliser was still not working, but the seas soon calmed down to a light swell. The crew were magnificent, the onboard entertainment excellent, and because so many people had cancelled at the last minute, we virtually had a waiter each. Life on board was relaxing and fun-packed, and our spirits rose. Sure, we had missed meeting our old friends in New York, and we never got to see Boston, but the sun was shining, the southern breezes were balmy, and there was that delicious day of water sports in the Bahamas to look forward to. The Day arrived, and the whole ship's complement lined up to disembark, larded in sun cream and already dressed in swimming gear. Announcement over the Tannoy: "Because of the swell, tenders are not prepared to put out from the island. We will not now be spending the day on Coco Cay but will divert to Freeport for a few hours on Grand Bahama." More dashed hopes. More cancelled excursions. But still, there was a guided tour of the Everglades at Port Canaveral to look forward to tomorrow, wasn't there? Well, no, actually, becuase later that day, after a rather uninteresting few hours on the quayside at Freeport, we had the message that all guided tours booked for the next day were off because of "immigration difficulties." So far, of the four excursions we had booked, none had or would now take place. As a last ditch effort to have some fun somewhere, we booked a shuttle ride to Magic Kingdom. Been there before, and it costs an arm and a leg, but, hey, we're on holiday. The ship docked in Port Canaveral. The shuttle bus made it to the Magic Kingdom. We had five hours in the park - just time for two rides and a ten-minute show - then back to the ship. Or so we thought. The coach broke down on the way back. We waited forty minutes in a gas station for a replacement bus, and ended up back at the ship seconds before it sailed, missing half of our last meal on board because we were so late back, and having to wear the same clothes we had worn for a sweaty day in the seething Disney park. Short of actually sinking mid-Atlantic, it is difficult to see how anything else could have gone wrong on this voyage. We have never cruised before - is our experience typical? Read Less
1 Helpful Vote
Sail Date: November 2018
Was due to sale to Boston/New York/Florida but with big seas in the North Atlantic the captain decided to change the itinerary(twice).There was a lot of people who decided not to travel,it was mentioned 1000 and i would just like to thank ... Read More
Was due to sale to Boston/New York/Florida but with big seas in the North Atlantic the captain decided to change the itinerary(twice).There was a lot of people who decided not to travel,it was mentioned 1000 and i would just like to thank them all.The latest itinerary took us from Southampton to The canaries and on to the Bahamas and Florida with flat seas and clear sky’s 75/80 degrees for the six days at sea across the Atlantic.With only 2200 guests there was no need to change nationality to get a bed and all the bars and restaurants were easy to use.The food was fantastic and the level of service throughout the cruise was superb and on top of clear sky’s,flat seas,stunning food and fantastic service we received £250.00 from cruise 1st,$310.00 dollars on board spend and 25% off our next cruise and missed spending a fortune in Boston and New York.The staff in all departments were properly the best I’ve encountered with a special mention to Sweden and Benjamin our two excellent waiters where nothing was to much trouble.So i would just like to say what a fantastic cruise and thank you to all the people that cancelled which made it such a great crossing. Read Less
4 Helpful Votes
Sail Date: November 2018
Royal Caribbean Jewel of the Seas Nov 5-17 2018 Rome to San Juan. This was our first time on RC and was not disappointed at the ship and staff. This is the best room we have had on any ship and the crew was above average. This ... Read More
Royal Caribbean Jewel of the Seas Nov 5-17 2018 Rome to San Juan. This was our first time on RC and was not disappointed at the ship and staff. This is the best room we have had on any ship and the crew was above average. This reminded me of my first cruise many years ago when the crew was happy and new your name. The Captain was a hoot, and would come on each day announcements with a cheerful and positive attitude. This was a very long trip so we spent 3 days in Rome before leaving, and was in our eyes the highlight of the trip (all the rest was extra cake). Two day before leaving we had gotten contacted by KLM that our flight had been canceled due to Air2sea booking a year ago on a Bump flight? We had to call Air2Sea and tell them about the cancelation. They did not have any idea that it had happened. I insisted that KLM had canceled the flight and I had called them and confirmed that it was, and that I should contact RC for any information. First observation of RC is the disconnect between the travel and the customer. They should have this information first before me. They then told me that it was a good thing that I had Air2Sea and they could fix this. They rebooked on Delta and my 2 stops turned into 3. The Delta Flight was very good and we had and additional hour with a very uncomfortable flight on Italy Airlines (not recommended no leg room). While in Rome they then sent another email that said all the Jewels itinerary stops had been changed due to weather (changed to Canary Islands and St. Martin). This is probably a good call but other ships had been reported going to the places that we had just been changed from. Most of the ship was looking forward to Lisbon as we had, and for this was disappointed. Getting on the ship was a very quick event and waited for our rooms to get prepared. Luggage delivery was very good. I felt sorry for the couple that we met that lived in the Canary Islands (and just had flown out of) and joked that they could maybe do some laundry while off the ship at island (they lived at) they had just left. We had been spoiled a bit on Princess Cruises so the rest is observations of what could be improved for the RC Brand. We loved the food and lots of it, but not much variety. Having theme food nights lets us have a taste of other countries. We did not eat in the dining room at all but ended up in the windjammer when open. The Café (latte tudes?) was very limited on food selection and while the windjammer has such limited hour 7am till 11 something could be expanded to a light snack early in the morning. We had been gaining hours each night coming back from Italy and we would wake up at 4 am and feeling hungry. All the restaurants had been closed, and the only one that opens at 6:30 is the Solarium Café that again is very limited to light snacks. Internet was puffed up as fastest at sea. Nobody I talked with thought much of it. It’s took about 5 to 10 min to load the RC page. They should have a backup system that when not by land can use satellite feeds from deep space to fill the low altitude satellite system currently used. We loved the Movie Theater and would love to see this added to other ships. The movies generally run one a day and then repeated on the big screen on deck. We had to leave early on one of our favorite movies, and expected to finish it later but this was not replayed on the in room TV. Suggestion is to run your played movies on the TV in the room as the kids shows currently are (in room TV is pay preview if you want a another movie). What is up with the “cooler” in the room??? No Hotel room uses a cooler. They use small refrigerators. Coffee Lava azza! One word Nasty (you need to switch out to instant or McCaffee brand! You can bring two bottles of wine but no Water or Soda onto the ship? We don’t drink so water is important to me. I spent over 50 dollars on the 12 liter bottles of water provided by the cruise line with 18% added on. Other cruise lines do this for about 7 us dollars a case. Smoking all over the ship. Deck 5 had ashtrays all down the walking deck. What about the kids that walk on that deck. What about me that does not smoke, but is exposed by trying to get some exercise. The smoking room is next to the Windjammer??. The smoke drifts down the pool deck while trying to watch a movie. Improve the daily activity that happens around the ship. We felt a port expert would have been nice along with other information like education lectures (Paying passenger did volunteer for lectures giving in Geology that was appreciate). This may have been slow because of the change of ports but thought that we should do more than just read, watch movies, cards, and shop in a very limited shopping area. Long itineraries require the Brand to make extra personnel for this lull in long days. We appreciated the extra personnel that were provided for future cruise desk. Princess only supplies one, and is never at the desk. Cruise excursions should be explained better. One paragraph of the excursion should be expanded, and explained about mode of transportation and amount of stops for toilet breaks, and how much time spent at stops. This was not explained until on the tour. Overall the cruise was very nice, but have decided that this cruise line in present state is not for us. We did have a great mix of people our own age, but just think it should be better. Overall price of the trip was Great value. We thank the excellent crew for success of our second crossing of the big pond. Read Less
3 Helpful Votes
Sail Date: November 2018
Instead of flying from Rome to Canada, chose to do a TA with some interesting places and some heat, we then switched to the Celebrity Summit to do a one week southern Caribbean. Despite disappointment with the Jewel itinerary changes,we ... Read More
Instead of flying from Rome to Canada, chose to do a TA with some interesting places and some heat, we then switched to the Celebrity Summit to do a one week southern Caribbean. Despite disappointment with the Jewel itinerary changes,we had a great time. Embarkation and disembarkation were easy. Ship was old, mid-size, but had more offerings and character than some larger ships. Inside cabin was spacious enough. Dining options in the main dining room and buffet were better than Celebrity, especially the lunches! Entertainment and activities were standard for this class. The live entertainment was very good with lots of dance music available. Some of the games were fun too, even if we'd seen them before. Service was excellent throughout. Dining room staff including head waiter and maitre'd were exceptional. We never felt harassed to buy drink or dinner packages. This was a major annoyance on Celebrity. Diamond benefits are excellent. Would definitely do another Royal Caribbean. Read Less
5 Helpful Votes
Sail Date: October 2018
We chose this cruise because of the convenience of leaving from Boston and the islands to be visited. The ship is very easy to get around on and the staff is pleasant. Some areas of the ship are in need of repair. In our stateroom ... Read More
We chose this cruise because of the convenience of leaving from Boston and the islands to be visited. The ship is very easy to get around on and the staff is pleasant. Some areas of the ship are in need of repair. In our stateroom bathroom the mirror seemed to have a buildup of algae around the edges and after a brief rainstorm the floor of our balcony was covered in a muddy debris. The cabinets and table are scratched and worn and the bed not very comfortable. The biggest drawback was an extremely unpleasant odor in the hallway on our deck (8). It could only be described as the foulest of odors that one would find in a poorly maintained nursing home. Travel companions on deck 7 also noted this smell. Though it was not constant it was present daily at different times. Having sailed on Princess and NCL before I was expecting more from Royal Caribbean as I had always believed it was a step up. I was wrong. The entertainment, in my view, was extremely lacking compared to other ships I have been on. There was one Caribbean duo in the centrum who was very good and one night there was a Village People tribute band who were a lot of fun but otherwise none of the piano bar singers or musicians were appealing. The games, karaoke and trivia challenges were not conducted in any kind of organized manner and it was sometimes hard to understand the questions shouted over a microphone (on Princess the trivia challenge questions are usually displayed on a TV screen). I have a hearing deficit and because most of the hosts have some kind of accent I would be lost and would have to have my travel companions repeat the questions to me. I do enjoy the art auctions and did purchase a Peter Max that I love but don't feel that Park West was offering enough of a variety to appeal to a large number of people and that made the attendance rather scarce. As for the food, it was just ok. I was mostly satisfied with everything that I ordered in the dining room but some of my companions were not. Rubbery calamari and fatty beef are not desirable. If you can't make a creme brulee with a hard top then you might as well not make it at all. We did have great servers in Gerald and Hafifi in Reflections deck 5 and that made up for some mediocre food. Food on the buffet in the Windjammer is mostly salty and I stuck with hard boiled eggs, freshly made waffles, pizza or hamburgers and of course soft serve. All of the islands we visited have their own unique appeal. We took a private tour in St, Maarten which brought us to the shopping district where the same items were displayed over and over in booth after booth, and hour and a half stop at Orient beach ($15 for one chair and umbrella and constant harassment from illegal beach vendors). Antigua has the most beautiful beaches imo. We went to Valley Church Beach( the sand is not sand but made up only of crushed shells and te ones that are intact are just beautiful) where you can get a nice 1/2 hour massage for at Pam's Wellness Center (it's just a little hut but it was very inviting and relaxing) If you book online through Tripadvisor.com you can get a couples massage for $60. We didn't book ahead of time so my husband and I were only able to get separate massages but still it was good. In Barbados we went to Harbour Lights Beach at Carlisle Bay. Two chairs and umbrella were $20. Local vendors but not as intrusive as the ones in St. Maarten. Curacao, a tourist's mecca! Walk along the historical path to the moving bridge and into a great sopping district and don't forget to stop at the Renaissance Hotel for free wifi and some casino action. We skipped the beach in Aruba and went into town for more shopping and a little casino play($10 coupons were being given out for both the Crystal and Seaport casinos). All in all it was a relaxing and fun 12 days but in the future I will stick with Princess or NCL which have more to offer. Read Less
1 Helpful Vote
Sail Date: October 2018
I want start of by saying I suffer from alot of chronic illness, Fibromyalgia being one so I'm hoping this review will help anyone else who has similar issues! We arrived at the port at 11 and we were on the ship within 20 mins! ... Read More
I want start of by saying I suffer from alot of chronic illness, Fibromyalgia being one so I'm hoping this review will help anyone else who has similar issues! We arrived at the port at 11 and we were on the ship within 20 mins! We were surprised when we first arrived to find we had Ken Jones as our CD as we were supposed to have Tim Connor. Considering Ken had been brought on only a week before at last minute and he didn't know the ship he didn't a brilliant job! The 9 sea days were good but long. This is our 3rd transatlantic but we've never had so many sea days in a row. I made alot of use of the library on the first few days. I love that it is now in a room of its own as it is quieter although so passengers used it as a general place to chat which was annoying. There were a few activities on board, scavenger hunts, napkin folding ect, I've done these on previous cruises so didn't feel the need to attend. We did go to Rock Britannia which was led but our Activities Manager Elizabeth and I really enjoyed that aswell as the 70s night which was also really good (this was led by Ken!) They also did an Olympus Rocks parade and an 80s night but I didn't go to these. Grease was amazing and I highly recommend seeing it, the girl who played Rizzo blew me away! We also saw Once Upon a Time, it's my favourite show on Indy but I must have seen it around 7 times now and it is getting a little stale! Darren Day was another headliner and he was incredible! We saw both his evening show and his matinee! I personally couldn't do any of the sports activities but my family did the rockwall and the trampolines and loved them! We are in the windjammer every night and the food was always lovely, hot and there was so much choice! We tried Johnny Rockets for the first time, the staff were very accommodating and changed my meal when I found the first one too spicy but I don't think it's something I'd go back and try. Fish and Ships was really good, the cod was the best cod I've had in a long time! Our first port was St Marteen, we walked round to the town and had a little look around, it's so amazing how quickly theyve managed to get back on their feet after the hurricane. I took the waterbus back to the ship after a couple of hours as it was getting too hot for me but my family stayed and swam in the sea. Next we went to St Thomas where we booked an excursion so we could get through immigration quicker! Our immigration time was 6:20am, and we were through within an hour! Our excursion was a boat trip into the main town. The boat trip itself was worth the money but I wasn't impressed with the town, I'm guessing if you like diamonds ect it's good but it wasn't our sort of thing. We only spent 2 hours there before getting the boat back. We had a look around the shops at the port and picked up a few suvioners. I then got back on the boat while my family headed to Megan's bay. Next was San Juan. Again we only stayed near the port, we walked up to Marshalls and a little further on we found a street that was full of colourful umbrellas above it, it was gorgeous and totally worth seeing! We again didn't stay long after that, went to a few shops and then headed back. We have done these 3 ports before (some twice!) So we didn't feel the need to spend to much time on land! Our last port was Labadee, which is basically paradise! I've never seen anywhere so beautiful! It's always been on my bucket list to swim in the Caribbean sea and I achieved that here. The water was perfect, just the right temperature! That's pretty much all I did in Labadee, I like to think the salt of the sea helped my joint pains. My Mum who is braver than me did the zip wire and she loved every second of it! A couple more things of the ship, we had an aft balcony cabin on deck 6. It was still roomy with 3 of us and the balcony was huge! Joseph our state room attendant couldn't do enough for us! The escape room is a must, absolutely loved doing that, I love anything that makes me brain think/work. The only small issue we had on board was with the photographers. They lost a few of our photos and then we had a photo taken at the Labadee sign, it was the one photo we all wanted but the only one which was perfectly lined up with the whole sign in ect had someone else in it who wasn't in our party and the photographers couldn't seem to grasp this. Sadly we didn't end up buying any photos because the only one we really wanted was spoilt. The departure process was a mess! They were letting the next cruise on in the same place as we were all queing up to get on coaches ect, the port was rammed! We had a transfer with Royal to our hotel but noone seemed to know where we were meant to go to get this transfer! We asked one member of the Intercruise staff who was at the port, she mumbled something and when we asked her to repeat it she told us she wasn't going to as we must be stupid!! 2 hours we waited at the port being told to go in all different places, all which were wrong! In the end we gave up and ended up paying $70 for a taxi to our hotel in Miami! Overall though we had a fantastic time, we love Royal Caribbean and we love how the staff treat you like family when you are on board! We have decided though we wouldn't do a transatlantic this way again though. It's alot easier to fly out and cruise back than it is to cruise out and fly back! Read Less
2 Helpful Votes
Sail Date: October 2018
This is the first time we went T/A and at the price we found it great value. I booked through Cruise 1st and i had not one problem. Embarkation at Southampton was no problem. Busy but only to be expected.The Indy has a wow factor when you ... Read More
This is the first time we went T/A and at the price we found it great value. I booked through Cruise 1st and i had not one problem. Embarkation at Southampton was no problem. Busy but only to be expected.The Indy has a wow factor when you board and is a very nice ship. We had an outside cabin on deck 2 cabin 6260 and it was very nice and also very quite.D.D. our cabin stewart was excellent. Food on board was very good in all the restaurants and Chops Grill speciality dining was out of this world. Plenty of food and plenty to drink and the service was excellent.Service throughout this cruise was 10 out of 10. Ship was spotlessly clean. Just a couple of gripes. The ship was pretty could for the first few days. It was cold outside but you could have hung beef in side. When the weather improved it was too busy outside. They actually had too many sunbeds together and it was difficult to walk about. We new the ship would be busy on ship days. The entertainment was the biggest downfall. It was really poor. The headline acts were terrible and also there was no booking system to get in. It was a free for all. The bands playing around the ship were poor. Same songs every night. A good piano player how would be better to play and not sing. The parties on the promenade were good fun but packed. I think the cruise director Ken was to blame as he did not seem to be listening to any of these acts. The ice skating was good. Still a very good cruise and a great experience on a T/A cruise. I would do it again no problem. Read Less
1 Helpful Vote
Sail Date: October 2018
We are a retired couple who enjoy cruising, so decided to cross the Atlantic to Florida, via the Caribbean, to enjoy some sunshine & heat. Embarking was straightforward, although there seemed to a be lot of people who apparently ... Read More
We are a retired couple who enjoy cruising, so decided to cross the Atlantic to Florida, via the Caribbean, to enjoy some sunshine & heat. Embarking was straightforward, although there seemed to a be lot of people who apparently don't realise that the crew have a hard job getting the ship ready for pax. We actually saw from our hotel room, people arriving, expecting to board the ship at 09.15 ! The ship was very clean & well maintained. The additions will obviously appeal to families, but it was easy to avoid the top area. Being a TA cruise, we didn't expect to see any school aged children, but as usual, we were wrong. Captain Iv runs a very good ship, & the ambiance proved that the crew like him as much as the passengers do ! He is a very affable person, who interacts with people very well. Orlando, F&B Manager on our cruise, was very approachable & we gladly congratulated him, & his team, on the food presentation & quality. Regardless where, or when we ate, the food was consistently good. Our stateroom was maintained very well by Bhisom, who was aware from the start, that we are early risers, so the room was cleaned by the time we returned from breakfast. The first few days proved challenging, weather wise, but the Captain deviated from the usual course, to avoid the main part of the adverse weather, but the conditions were still quite rough. The health lectures were very interesting, conducted by an American Cardiologist, Dr K Sheikh, who was entertaining as well as being very informative. We were delighted that the casino was smoke free for the entire cruise, but smoking is still allowed on one side of deck 11, although we could avoid it, if we remembered ! The food in both Chops Grille & Giovanni's was as usual, excellent, but as I stated earlier, the food was good, regardless where we ate, including Barefoot beach club on Labadee. The only downside.....the vast numbers of Diamond & Diamond Plus members onboard. It meant that the Olive or Twist Lounge was filled to overflowing every evening, long before 5pm when the event commenced. Suites & Pinnacle guests could use the lovely airy Suite lounge, but as there is no bar set up in there, the servers had to prepare drinks either in the pantry, or at the bar in the main lounge. Wine was easy for them to serve, but mixed drinks took a while to get. We think that the C&A society will have to rethink their policy as it's too easy to reach D & DP status. It used to be that D's had an event consisting of wine, beer & Cava, now, those who have 70 points enjoy almost the same as those who have 700 !! Janice, lead bartender in the Crows Nest, Olive or Twist Lounge is delightful. She was always upbeat, friendly & eager to please. She ran an excellent bar, & was constantly aware people were waiting to be served. All crew we encountered were delightful, & those with whom we have cruised before, remembered us....for whatever reason, but we didn't ask !! We like the ID, but like the itineraries of other ships within the fleet, so it will be a while before we are back on her. Our experience on RCCL ships has always been enjoyable, & whenever we hear people complain about food, or the standard of cleanliness onboard, we have to shake our heads & wonder what kind of lifestyle they lead. It's easy to opt for healthy, nutritious food. On our return home, we weigh ourselves, & find that we have not gained weight. It's not because we haven't eaten or drunk anything, but have chosen wisely, exercised, & followed a regime which is sustainable, no matter where we are. Waste of food is abhorrent to us, but many plates we saw being removed from tables had food untouched by the person who had put it there. In a buffet situation, it's easy to opt for small portions, then return if more food is required. Some of the crew come from countries where food is not easy to obtain, so it must be depressing / annoying for them to see such unnecessary waste. Much media advertising coverage is given to plastic waste, but surely food waste should also be highlighted. Here endeth my rant !! Read Less
7 Helpful Votes
Sail Date: October 2018
A transatlantic cruise on a new ship, a very large one, without a lot of children on board seemed like a good idea. In many ways, it was a fine experience, except for dining. It is unclear to me how meals could be so bad, how service ... Read More
A transatlantic cruise on a new ship, a very large one, without a lot of children on board seemed like a good idea. In many ways, it was a fine experience, except for dining. It is unclear to me how meals could be so bad, how service could be so sloppy to non existent to unconnected. There were lots of pluses on the ship. Entertainment was top notch, including a great production of the musical Hairspray. Public spaces and cabins are well fitted and mostly comfortable. Housekeeping and cleanliness were highlights of the ship. And there were lots of deck chairs and lounge chairs available on sunny days. The solarium, at the front of the ship, on decks 14 and 15 is a great space, but it turns into a heat trap on hot sunny days. There are lots of spapools spread around and they were always clean, despite being well used. But, beware the inconsistent food service. So many examples, I am not sure where to begin. There was a lunch at the Park Cafe where we ordered two sandwiches, which were delivered to the table on one plate. We asked for a second plate, but were told they were running out of plates. Another day they ran out of forks. In the Solarium cafe, one could order an omelette, made to order, but we were told they did not provide fresh toast of bagel to go with it. And the tables in this space were jammed so close to each other that you could not get out of your chair without bumping into other guests. Then there was the main dining room. It was consistently inconsistent in service, but the food was consistently mediocre to bad. I complained to guest services, Diamon Club concierge and dining room managers, the cruise director and many other staff. The reply was always the same, You must remember Symphony is a very large ship. Duh, Royal built it and has been operating it since April. They should know how to run a big ship. Strange thing is, they know how to service the cabins, they know how to keep the ship immaculely clean, and they know how to move crowds of people around the ship. Despite the poor dining experiences, we had a good time on this transatlantic voyage. But I doubt I would ever travel on a mega ship again. Read Less
3 Helpful Votes
Sail Date: October 2018
We sail frequently mostly on Celebrity, are Elite+, and wanted a big ship with lots to do for our transatlantic crossing. Symphony of the Seas was amazing with lots of venues and activities. Btw/ We loved the newly designed cabin ... Read More
We sail frequently mostly on Celebrity, are Elite+, and wanted a big ship with lots to do for our transatlantic crossing. Symphony of the Seas was amazing with lots of venues and activities. Btw/ We loved the newly designed cabin layout, colour palatte and spacious showe. The crew below Officers/Managers were friendly, engaging and often exceeded our expectations. Wonderful to experience this great service and teamwork on such a big ship. Food quality was generally poor in the free venues. Speciality food and service was EXCELLENT but came with extra costs. Not many deals once on-board so pre-purchasing before departure is recommended. Other than Captain Rob, the Officers/Managers were not very present or engaging throughout the cruise. Loved Captain Rob. At our stop in Port Canaveral the ship’s Officers/Managers made a mistake by not completely exiting excursion passengers ahead of general departures like normal and promised but didn’t take ownership for their mistake and instead blamed the usual immigration processing delays that often plague sailings returning to America, particularly transatlantic crossings. Oddly, neither the ship nor port personelle made any effort to remedy their mistake as it unfolded. Everyone that day had reason to be upset by the immigration delays but excursion passengers were particularly hard hit. We then hit another round of delays getting off at our final stop in Miami as the transportation facilities and process was a disaster. Organization by Royal on the ground was non-existent and the brand new terminal seemed poorly designed to handle busses efficiently and queue taxis and Uber’s. A terrible final 2 days getting off the ship. Thankfully the 10 days prior were great once we started paying for quality food. Read Less
2 Helpful Votes
Sail Date: October 2018
We just completed the Symphony's inaugural transatlantic crossing in Nov 2018. We have done many of these voyages and are seasoned transatlantickers. This voyage far exceeded our expectations in every aspect including the cuisine ... Read More
We just completed the Symphony's inaugural transatlantic crossing in Nov 2018. We have done many of these voyages and are seasoned transatlantickers. This voyage far exceeded our expectations in every aspect including the cuisine (fresh bowls of berries!), the chocolate, butterscotch and white chocolate fountains, the lobster entrees - all just excellent. All of the shows were outstanding - the Broadway production, Hairspray, the Ice shows and the Aqua theatre - the athletes were stupendous. The tightrope walkers across the high seas while the ship was in motion - don't know how they pulled it off. The bionic bar was immensely entertaining, with robotic arms that make your martinis by plucking liquor bottles that were hanging upside-down off the ceiling. Oh so cool. The entertainment was robust for this type of cruise - always something fun and musical along the promenade. Zumba classes were high energy and actually too well-attended due to the great instructor. Thanks for the experience - this ship and its glory was well worth it. Read Less
1 Helpful Vote
Sail Date: October 2018
We were just on the maiden voyage across the pond of The Symphony of the seas. I don’t know where to start. The ship is gorgeous. The murals, the hanging art in the elevator shafts, the public rooms, the restaurants, all the art work. ... Read More
We were just on the maiden voyage across the pond of The Symphony of the seas. I don’t know where to start. The ship is gorgeous. The murals, the hanging art in the elevator shafts, the public rooms, the restaurants, all the art work. The ship is a feast for the eyes. The cabins were decorated very nicely and had loads of places to store your clothing. The staff was amazing. Always smiling and always asking what they could do for you. The food was actually the best we had ever experienced on a ship. The meats were so tender and flavorful, and every night things were varied. The lunch display in the main dining room, whether a la carte or buffet was different everyday, and almost too beautiful to eat. The theatre venues were as always, spectacular. The shows were broadway worthy and the new world of computer generated scenery during the productions left us with amazement.. It’s so nice to not have to open a restroom door with a handle. All restrooms on the ship have panels on the wall you wave your hand in front of and the door opens automatically. That is a wonderful thing for all. The pool areas were brightly colored and the new slides from the top of the ship down to the pool areas were amazing. The children’s pool was delightful and looked like a Rube Goldberg contraption, making old and young smile. As usual there is an ice skating rink, flow rider, rock climbing ,carousel and anything else you would want on this fabulous ship. Once in a while there was a line of passengers waiting to get into a show, but that really wasn’t much of a problem..with more then 6000 passengers it was never too crowded to enjoy yourself. You could be busy all day and night and never get bored. This ship makes you smile. We had recently been on an Oceania cruise what a difference like night and day. The food here was so much more superb and the entertainment couldn’t be compared. We can’t wait to go on the ship again. A+ for this new wonder..... Read Less
2 Helpful Votes
Sail Date: October 2018
We´re a gay couple from Norway (early 40´s)and this was our 19th cruise overall but FIRST transatlantic... we tried Harmony some years ago and loved it and wanted to try the Symphony + TA. We started booking a Central Park view cabin and ... Read More
We´re a gay couple from Norway (early 40´s)and this was our 19th cruise overall but FIRST transatlantic... we tried Harmony some years ago and loved it and wanted to try the Symphony + TA. We started booking a Central Park view cabin and upgraded to a Junior Suite and then to a Grand Suite. It was a good a deal, so we went for it. PRE-CRUISE: One night in Barcelona, stayed in the Acta Mimic Hotel, close to the port, good for a one night sleep. EMBARKATION: Fastest embarkation ever. we did the online thing, uploaded pictures and at the port they just scanned our sailing passes and Boom... om board in less than five. SHIP: Symphony is just Amazing... the amount of art pieces around is just incredible. Layout is perfect, that you dodn't feel the crowd around. Loved the ship overall. CABIN: we ended up upgrading ourselves to a Grand Suite slowly slowly, cabin 7254; just Amazing... loved the layout. Incredible amounts of storage space. Bathrom size perfect. Location was just perfection... close to elevators, close the the entertainment decks. SUITE CLASS PERKS: Grand Suite Cabin gives you Sky Suite Class perks: Concierge Service, All Day Access to Coastal Kitchen with reservations, Specialty Bottled Water (upon arrival), Complimentary VOOM, Priority Boarding and Departure, Priority Dining Reservations, Reserved Seating Area in Select Entertainment Venues, Suite Lounge Access (complimentary hors d’oeuvres and cocktails each evening), Access to Suite Sun Deck, Spa Bathrobes for Use Onboard, Luxury Pillow Top Mattress, Luxury Bathroom Amenities by L’Occitane. The concierge (Rahul) was amazing and fixed everything we needed in a very efficient way, the first day we just brought him a plan we wanted for our dining reservations (specialty and Coastal kitchen) and he took care of that in just few hours. The suite lounge is really a place to enjoy and relax, in our sailing there were a lot of Pinnacles (around 250) and therefore it was always crowded during the day and it kinf of annoyed us, but whatever that was not going to disturb our holiday. The only thing we missed in this suite class is having a buttler or kind of an upgraded Stateroom attendant but we managed well. Suite Sun deck with a bar and jacuzzi: perfection. DINING: • Coastal kitchen: As part of the Suite perks, we had access to CK as our main restaurant. In general we loved CK, the dinner menu changes everyday (at least for the first seven days), breakfast and lunch menus didnt change daily but t it was great we loved every single meal. The staff made its best to make us feel welcome and at home. • Windjammer: Very good and varied selection for lunch (when we were there), good quality and tastes, also good service from the waiters. • 150 Central Park: This was our choice for the first night and it was a train wreck, dinner for the two of us took around 2,5 hours and we waited almost an hour between started and main without having contact with the waiter at all, like if we were forgotten... then the waiter shows up and gives up a excuse aboput some problems in the kitchen and asked us to wait a little bit more... we did, the food came and the steaks were raw, even if Iasked a medium -raw it was still cold inside... whatever we decided to not make a problem of it, eated some of it and hqad dessert and that was it. • Chops Grille: It was good, good steaks, good service but nothing to brag about. being this the most "signature" restaurant from RCCL, they should do better. • Jamies's Italian: One of our favorites, so good at every level that we visited it twice during the cruise. The menu, the quality of the food and the service were some of the best during all the cruise. • Hooked: one of the new kids in town of the RCCL restaurants... perfection at every level... The food, service, the design of the restaurant... Just do yourself a favor if you liek seafood and eat there. • Wonderland: Incredible dinner, good service and amazing entertainment now with a mad hatter going around interacting with the tables while you enjoy dinner. • Solarium Bistro: loved the concept and easy delicious buffet dinner. • Johnny Rockets: easy going dinner but it was slowly with an almost empty restaurant. • Playmaker's (for dining): BEST BURGERS EVER. period. • El Loco Fresh: if you like (or love) Mexican food just go there, easy lunch and delicous and fresh and and and and.... Guacamole... burritos... Carnitas... BARS: as said, we bought the premium drinking package and we found it is still worth it. In general we found the service around all bars to be good with no long waiting. Best bar for us as the English pub... ENTERTAINMENT: NO SPOILERS: just go and enjoy and the shows... everything... Symphony entertainment team does a great job overall and the shows are some of the best productions we have ever seen on a ship SERVICE: I would say the service all around the ship was great. SHORE EXCURSIONS DESK: we didn´t use this so will not comment on that. CRUISE NEXT OFFICE: they did their job and we booked two future cruises with very good deals and promos DEPARTURE: VERY CAOTHIC PERIOD, the shuffle to the airport was kind of crazy and not organized at all. CONCLUSSION: we would definitely and easily sail again in the Symphony but not in Suite Class, it was great, and we loved it but comparing with other suite programs (Celebrity and NCL) you get less for your money... Read Less
3 Helpful Votes
Sail Date: October 2018
We chose this cruise as it was part of a package through eCruising and it sailed into Sydney from Singapore. From the beginning of the cruise tthings did not go well. The organisation (transfers) to the port were poorly organised. This ... Read More
We chose this cruise as it was part of a package through eCruising and it sailed into Sydney from Singapore. From the beginning of the cruise tthings did not go well. The organisation (transfers) to the port were poorly organised. This is not Royal Caribbean’s fault but Ecruising’s . We waited at a very crowded port with no drinks, food and inadequate seating for several hours and were not able to board until nearly 7 pm. This should have been a streamlined process as there were over 80 guests booked through ecruising but apparently had no communication with Royal Caribbean to ensure that the process was efficient. We would have been better to ignore Ecruising’s organisation. By the time we did get aboard we were hungry and thirsty and when we asked a staff member to direct us to refreshments we were told we would not have time as everything would close soon due to safety drill. The ship had arrived late due to medical evacuations so late arrival can be excused but not poor organisation once boarding has started. Closer liason from the ecruising would have been most advantageous. Another medical evacuation caused late arrival in Fremantle- again this cannot be helped. Our biggest complaint and reason for low rating was our cabin. We were aware when booking that our room had restricted ocean views but not that it was directly above smokers area and also funneled diesel fumes into room if the door was open. Lights were on all night in the smoking area so we could not even see out. Enrichment activities included a talk on capital punishment - a great topic for a holiday! But it was well attended! The millions spent on the electronic presentaions to me have been a waste if money. Public areas were too crowded and often had to walk through restaurant etc to get from one area to another. Read Less
8 Helpful Votes
Sail Date: October 2018
I boarded the Ovation in Singapore as the 2nd half of a land and sea package - Nepal then onto Singapore for a cruise back to Australia. I actually got off the ship in Adelaide yesterday instead of continuing onto Sydney. In addition ... Read More
I boarded the Ovation in Singapore as the 2nd half of a land and sea package - Nepal then onto Singapore for a cruise back to Australia. I actually got off the ship in Adelaide yesterday instead of continuing onto Sydney. In addition two lots of people near my cabin got off in Perth, they had paid to cruise to Sydney, I think this says a lot. This was my fourth trip with RCCL and it will be my last. Despite the best efforts of the serving staff ( the administrative staff were worse the hopeless and seemed to specialise in disinformation and rudeness ) no-one can make a silk purse out of a pigs ear. Embarkation in Singapore was chaotic, no signage, no water or refreshments were available to elderly people who were obviously distressed in the heat and once I reached a security gate I was told to go away as they were only boarding decks 9 to 13. Really, we were already hours behind of schedule due to a medical emergency and they were not just boarding people so we could get away !! After nearly 30 cruise I know what one can or can not bring onboard and what will be confiscated. All my luggage was in two cases - a decorative Nepalese knife and Nepalese vodka in one separate lot but the rest was confiscated for no reason ( I put all “prohibited “ items in one suitcase ) but they kept all my luggage - I found this out after I received a message on my TV. They then X Rayed my big suitcase (3 times) and said no problem - so I said why wasn’t it in my cabin ? Also they didn’t know about the vodka ( next to the knife ) until I told them - more fool me. This was after 8.00pm and all I wanted was a change of clothes and a shower. One poor woman didn’t get her luggage until 11.30pm because they claimed they couldn’t find it and when she insisted on searching the area she discovered her suitcases behind a low wall. The attendant ( in front of her ) then ripped of her luggage label and said it had no name on it that is why it wasn’t delivered. One chap got into the lift with me after I got my luggage and he had been accused of having 11 bottles of alcohol in his small suitcase. I jokingly remarked “ nice try “ unfortunately there wasn’t even one bottle in his bag - go figure. Other issues : - room service was terrible, didn’t turn up one day, no utensils the next and stale cereal ?? - Gave up on room service to find out the restaurant had run out of such a simple thing as corn flakes - really !! - because of the speciality high end shops the main promenade is actually more crowded on the smaller ships. - activities such as trivia were repeated over and over again and was run in small bars that were packed up to an hour before the actual event - Charging $11.95 for a movie in your cabin is sheer rip off territory and the movies in the theatre were B Grade at best. - some of the stage shows were excellent but the rest were, except for Pixels, mediocre at best. - normally at night I like to read my Cruise Compass and select things to do the next day but basically it was a cut and paste job from the previous day and I was stumped to find something to do. - as I was travelling solo I turned up outsideTWO70, near the cafe as instructed after a briefing only to have the young chap in charge turn his back on me and the others and walk away, talking on his phone - no excuse me for a moment, nothing. The speciality restaurants ( Chops, Wonderland, Izumi and Jamie’s ) were amazing but if I had not bought the speciality dining package and the high speed internet (allowing me to watch movies ) , I would have got off in Fremantle. But even then I would have lost money as a medical emergency made Fremantle a waste of time. In addition, because of weight restrictions on my flight from Adelaide to Newcastle, I had to cancel my duty free purchases- it took three visits to the store but my account still showed a $60 debit until my 4th and final visit. The final insult was getting off the ship - I asked two different people at the Adelaide disembarkation talk where would I get my confiscated items. Both said I would get them before immigration. You guessed it - no items and, despite having a receipt, it took them 45 minutes to find them. Read Less
3 Helpful Votes
Sail Date: October 2018
Keen to try the larger ship for the first time. The OVation is a beautiful ship only 2 yr. young, the artwork & walk throughs are great, 270 at back of ship is great venue with the robots entertaining the humans. The theatre ... Read More
Keen to try the larger ship for the first time. The OVation is a beautiful ship only 2 yr. young, the artwork & walk throughs are great, 270 at back of ship is great venue with the robots entertaining the humans. The theatre handles the large number of passengers & the smaller venues cope well with passenger numbers. The staff were excellent, cannot fault, they are eager to please & satisfy any requirements whether dietary or something else. Management are on the ball with this ship, it shows all the way down to staff, service was first class. The Cruise Critic get together was a bit ordinary, scheduled at 930am in the Music Hall, on the other hand there were a lot of us to handle & plenty of onboard stuff to attend to in the venues. Embarkation in Singapore was a shambles, me thinks the port cannot handle such a large number of passengers, getting off at Freo was very slow, Sydney was good, we left the boat at 9am; this is probably why RC is building its own cruise terminal in Florida, so it can handle the large numbers. The entertainment was great, the production shows (2) were up there, the 3rd. show at Pixels was excellent with robots & human interaction, although i was confused as to the theme, maybe that was it, interaction. The music around the ship was pretty good, the electric grand piano had a terrible harpsicord tone, why so ? The INXS Show was very good, a bit loud for my damaged ears but very energetic. The cabin steward Ida was excellent, the dining room staff in the Grande were also very good, food came out on time, i miss eggs benny thats for sure. The Windjammer was very good, i dont mind the same food presented most meals, there is plenty of it & plenty of variety, just avoid peak times, there are plenty of food venues around the ship that are complimentary. I did not seek out the speciality restaurants such as Izumis this time as i was happy with the Grand & bistro. The coffee has improved by the way. There is an electric jug & refrigerator in the room. The bed was very good, big & comfortable. Would i go again ? At 4100 passengers this is about 800 short of max, i dont think the max would be good for me, i am on the Radiance to NZ in a few weeks, looking forward to that cruise with about 1/2 the number of passengers. There were 2 delays with people being winched off to helicopter, this delayed ship to Singers & Freo, with so many people on a ship i suppose you might expect this, but staff said this was the first time they had 2 incidents with helicopter needed, but if it was the 1st time it will not be the last. Read Less
2 Helpful Votes
Sail Date: October 2018
We chose this cruise because of the timing. We were in Europe for 6 weeks and wanted to cruise back home at this time. This was the second cruise we took on RCCL. We thought it was just ok the first time. We find other cruise lines ... Read More
We chose this cruise because of the timing. We were in Europe for 6 weeks and wanted to cruise back home at this time. This was the second cruise we took on RCCL. We thought it was just ok the first time. We find other cruise lines better. We were not impressed with RCCL at all with this cruise. The ship needs a lot of work. Most of the furniture is old, chipped and needs to be replaced. And get rid of those hideous artificial plants! The food is mediocre at best. The dinner service was excellent though. The breakfast service in the dining room was so bad that most days we didn’t eat there. We had to wait a long time for a table even though there were empty tables and it took a long time to get our food. The whole breakfast service was very chaotic and disorganized. The only thing good about eating breakfast in the dining room was Hans. He is a delight! The cruise director, Steve was very good and worked hard, as was his staff. Orlando was very personable and funny. He would make an excellent cruise director. We also enjoyed Talita very much. She is funny but at times difficult to understand. We enjoyed laying out by the pool most sea days, but found the music annoying. They should take into consideration that the average age of their cruisers is 60+. We don’t enjoy techno, teenie bopper music. Same with the movies the showed on the outdoor screen. They were mostly kids’ movies and no one was watching them but you couldn’t get away from the sound. The evening shows were a mix, some very good and others not so much. We really enjoyed the Beatles show, the pianist, the ship’s orchestra, David Nestor, and James Stephens. We didn’t really care for the 2 production numbers, they seemed to drag. Also didn’t like Neal Austin. He should be doing children’s parties. We also enjoyed the enrichment forensics talks very much. They were very interesting. The shows in the Centrum were good and enjoyable, but too crowded and hard to see. Late comers squeeze in in front of those in seats so people that were there and seated coulddn’t see. The ship seemed clean, and the cabins were also clean. The room attendants worked very hard. Read Less
2 Helpful Votes
Sail Date: October 2018
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and ... Read More
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and pillows that were so hard that some cruisers purchased "egg crates" is Quebec City to improve the condition . I repeatedly had to request tissues and toilet paper. Also, there was an adjoining room that made it impossible to block out light and conversations and wake up calls were audible. Also, two of the main elevators were inoperable for the entire trip. The entire ship was without limes, raisins, Pino Grigio, Jack Daniels and paper bar napkins for the last eight days of the cruise even though we had harbored in Portland and Boston. Exiting the ship in Saint John and Bar Harbor was very poorly organized and time consuming. On board I expresssed my concerns to front desk personnel and was told that it was as it was and there was nothing to be done. Upon return, I sent a letter defining my concerns to Mr. Bayley, CEO of Royal, and in a response from a member of the Executive staff, again, none of my concerns were discussed.I was offerred a $50.00 OBC on a future cruise within the next year. With such a dismissal, do they really expect I would cruise with Royal again when there are so many options. Read Less
4 Helpful Votes
Sail Date: October 2018
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. ... Read More
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. Entertainment, C-, guess they are using the money on the bigger ships. Dining, same menu every four days, and if you are in a section with Pinnacle or Suite, you will just have to wait!. The ship is well maintained, but who ever did the planning and ordering really messed up. Plus they have been doing this run for two months, so it should be history. The on ship activities are located in small venues, such as Triva in the Scooner Bar, people are sitting on the floors and they refuse to change to the larger lounge that is one flight up. There is nothing even scheduled in there. Read Less
4 Helpful Votes
Sail Date: October 2018
As a Diamond Plus member with over 50 cruises of various cruiselines, this was by far the worse cruise I have ever taken. The good. Embarkation and disembarkation went smoothly except for someone taking my luggage instead of their own ... Read More
As a Diamond Plus member with over 50 cruises of various cruiselines, this was by far the worse cruise I have ever taken. The good. Embarkation and disembarkation went smoothly except for someone taking my luggage instead of their own to the airport. We both departed early, yet they got the jump on me and grabbed their bag. Port Everglades Royal Agent Maggie was excellent in confirming the passenger exited before me so we could confidently assume they took my bag which was similar. They eventually returned to the seaport when my bag was weighed at the airport. My cabin steward Richard on Deck 8 was excellent in keeping our cabin great, clean and attending to our needs and request. The bad: on Day 2 was supposed to take place at 4 pm per announcements made at 3:50 and Compass. It was cold and drizzling in Quebec City. Due to the delay of Royal excursions, while most of us stood either outside or inside (certainly not even enough seats for the elderly) for 45 minutes the emergency drill whistles did not go off until 4:30 and the muster did not end until 4:45. With 1300 elites on board, two of the four elevators to the Diamond and Suite lounges were inoperable the entire 13 night cruise, leaving most to have to walk up. While four contractors were visible on occasion working on the elevators, I mostly saw them in the Windjammer eating vs actually working. Needless to say there were not enough room or seats, even when the overflow were allowed into the Viking Crown. I did not see the Diamond Concierge until Day three, as he was out sick due to back pain for the first two days. The first two nights of the D event were by far the most disorganized. When he did return he was unable to book reservations for the times we wanted, although we tried on our own to book specialty reservations immediately when we embarked. He rarely left his desk and didn’t get up and chat with any passengers. Due to the cold weather and age of the average passenger, the ship seemed to be overly crowded as no one was on the pool deck and their did not seem to be enough seats in the interior. The Adventure Solarium is not covered so it too was too cold to attract passengers during its voyage. Finally when we reached warmer climate and the ability to use my balcony, I get a letter stating I may NOT use my balcony from 9-4 while docked in Port Canaveral while they varnish my balcony rail. So of two days I can sit out, one I can’t. They should have done it earlier in our cruise when it was too cold to sit out. During our Portland Lighthouse ship tour, we left late because the bus they sent did not know how to operate the wheelchair lift as we had a passenger who needed that service. The driver mentioned they only have a couple of these types of lifts and it was the first time he was using it. Again, everyone was held off the bus in the cold while they figured it out. I felt badly for the woman in the wheelchair as well. She only got off at one lighthouse. the food hardly changed from day to day in the Windjammer. Other than carving station, the offerings were the same. I will say I think Royal’s desserts were good. Giovanni’s menu was awful. It was small and how can an Italian restaurant not offer lasagna. Chops was no better. Actually the filet mignon was better in Giovannis. TV offerings were awful. Royal did not take the weather or audience into consideration. Showing two movies a day at least OUTSIDE where the weather was awful. I would have gone to a movie in the theater during the bad weather. We skipped Sydney and did not get an updated compass until 4 pm. Yet with bad weather, we witnessed their lifeguards mandated to stand in the cold empty swimming pools. I guess they lost some lawsuit, but it looked and was insane to make the lifeguards do this when there were no children in the pool and I believe only 7 onboard. I only saw two children and a poodle. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise