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4 Helpful Votes
Sail Date: October 2016
Just returned from Spain on the 13n transatlantic cruise on Harmony of the Seas. Normally do not write a lot of reviews but read some others on HOTS and thought i should offer some thoughts. First, we have been on over half of RCs ... Read More
Just returned from Spain on the 13n transatlantic cruise on Harmony of the Seas. Normally do not write a lot of reviews but read some others on HOTS and thought i should offer some thoughts. First, we have been on over half of RCs ships including the Oasis and Allure multiple times. Also have 20 or so cruises on other cruise lines. So this is my perspective for this review. The ship is amazing. Some have complained it is "big". When you book a cruise on the largest cruise ship in the world, yes it is big. Bear that in mind. Having said that, generally they handle the 6000 passengers extremely well. This particular voyage had 2300 diamond/diamond plus and 200 pinnacle cruisers so there were a lot of seasoned cruisers with status. We chatted with dozens of people and most were very happy with the service/entertainment/total offering. I saw a post about beware of all the pinnacles if you are star/sky class. i could not disagree more - we were a star class cruiser and had incredible service. in fact the pinnacles were a bit annoyed with it at times. but you get what you pay for. The Genie program is outstanding and i am likely to not cruise without it. it makes the whole trip much easier and is worth the premium if that is an option for you. we have three more cruises booked with RC and i just made sure we are in the genie level for each. Our Genie was Alexandra and i hope we have her as a genie again. The service on the ship was some of the best we have seen on RC. staff is very friendly and go out of there way to make you happy. The entertainment options were very good. Grease is definitely worth seeing. The new Wonderland restaurant was one of the most incredible dining experiences i have ever had - our waiter, Marlon made the event for us!!! ask for him. Only difference i notices from other Oasis class ships is many of the spaces have been improved upon in terms of usage. It appears RC studied feedback from the other two ships to improve how HOTS could be laid out. Nice job on design. Only negative on this cruise was a few venues closed up early compared to Allure/Oasis - mainly due to everyone in bed early (higher average age on transatlantic). Casino closed up a bit early and so did several bars. but there was always something open. Finally, the Meeting of the Three Sisters was an incredible experience. Thank you RC for this once in a lifetime experience. It was really cool to see the three ships together. We will definitely be on each one of them again. Cheers Shout out to Rico, Mohammed, Ivan, Heyn and everyone in the Coastal Kitchen!! Incredible job!!!! Read Less
5 Helpful Votes
Sail Date: October 2016
Transatlantics are best value especially when booked early. Cabin had creaking metal overhead which made it difficult to sleep. Otherwise the cabin was fine. Room attendant was very pleasant and efficient. Johnny Rockets was best for ... Read More
Transatlantics are best value especially when booked early. Cabin had creaking metal overhead which made it difficult to sleep. Otherwise the cabin was fine. Room attendant was very pleasant and efficient. Johnny Rockets was best for breakfast because they serve omelettes and good OJ to your table; no extra fee at breakfast. Mini-bites also makes omelettes and is a nice out of the way option to the Windjammer. Windjammer is much larger than the Allure and has better logistics. Now you have to physically wash your hands at a sink when entering the Windjammer. We had the 4 specialty restaurant package. The highlight for us was Wonderland. The waiter explained all of the menu options and encouraged us to try some things we would not ordinarily order and he was right to do so because it was a delicious experience. David Kirkpatrick, a former Hollywood exec, had a highly entertaining series of lectures. The ship is huge and you get in your daily steps. The elevators only seemed crowded at mealtime when folks were heading to dinner or coming out from the shows. Front elevators tended to be less crowded. Captain Gus was a delight. VOOM Internet worked like a charm the entire cruise. Book internet in advance for discount. Overall they did a great job. Read Less
4 Helpful Votes
Sail Date: October 2016
This was our 3rd T/A and 17th cruise with RCCL; we have had some excellent experiences, but this is the best so far. Beautiful ship and a wonderful crew. As with most things it is all about leadership; Captain Gus is far more than a nice ... Read More
This was our 3rd T/A and 17th cruise with RCCL; we have had some excellent experiences, but this is the best so far. Beautiful ship and a wonderful crew. As with most things it is all about leadership; Captain Gus is far more than a nice guy and entertaining speaker, he is a gifted leader. His leadership was felt throughout the ship by both crew and passengers. Service was not perfect, but any shortcomings were met quickly and with a smile. With 2.498 Diamond and above cruisers, the staff could not have done a better job of providing the extra benefits that we loyal (and generally spoiled) cruisers expect. One of the most pleasant surprises was that Dining Room food was so good we regretted having prepaid for 7 dinners at specialty restaurants. If you enjoy wine, the Vintages staff is delightful and knowledgeable. Entertainment was top notch; "Grease" was delightful and well acted, danced and sung. Onboard enrichment was set up to appeal to a wide array of interests. We very much enjoyed the Spanish lessons provided by Vince Amato; he is so entertaining and is a gifted teacher. An added "cool" item was the at sea meeting of the Three Sisters; Oasis, Allure and Harmony. Some of us also noted we were being guarded during that meeting by the USS Zumwalt, the US Navy's newest ship, a "stealth" destroyer. Oh, and old guys can go down the Ultimate Abyss and survive! Read Less
3 Helpful Votes
Sail Date: October 2016
Recently we have booked most of our cruises based on the ship. We love both the Quantum Class and the Oasis Class ships. A cruise on another type of ship to us is now boring. The Harmony of the Seas is terrific. She is beautiful. ... Read More
Recently we have booked most of our cruises based on the ship. We love both the Quantum Class and the Oasis Class ships. A cruise on another type of ship to us is now boring. The Harmony of the Seas is terrific. She is beautiful. The balcony cabins are very nice. There is so much to do. The Zip line, though short, is great. There is a very nice mini golf course, along with ping pong, basketball, ice skating, water slides, and of course, the Ultimate Abyss, which is a dry slide going from deck 16 to deck 6 in seconds. The entertainment was mostly excellent. They stage play Grease was terrific, as was Columbus, and most of the boarded entertainment. Both Aqua shows were wonderful, as were both Ice shows.. For the most part, they food was excellent. The only time that the ship felt crowded, was when events were held on the Promenade deck. There are many restaurants to chose for any meal. Many are free, but there are also the upscale pay restaurants. We tried Chops, which was excellent. As with the other Oasis class ships, there is the Boardwalk and Central Park. The Solarium area is beautiful and includes spas with Infinity edges. There is no doubt that we would take this ship again in a heartbeat. The problem is that all three of this class of ship only does the Caribbean, which is, by far, not our favorite destination. Since we were on the transatlantic sailing which brought the Harmony to it's home port, we stopped off the coast of Florida to meet up with the Oasis and the Allure for a photo op. This was great seeing all three huge ships together. We highly recommend this ship to anyone. We have taken the Allure and the Oasis, and the Harmony far surpasses both of them with up to date electronics, very good Wifi, and the Abyss. Read Less
4 Helpful Votes
Sail Date: October 2016
We chose this cruise because of the ship the Harmony of the seas. It was our 4th transatlantic crossing and the best yet. This ship is amazing and so much to do its just has a fun feeling to it. Our cabin was beautifully appointed. We ... Read More
We chose this cruise because of the ship the Harmony of the seas. It was our 4th transatlantic crossing and the best yet. This ship is amazing and so much to do its just has a fun feeling to it. Our cabin was beautifully appointed. We enjoyed each and every meal. We ate at Jamies one evening wow the meal was fantastic. We also ate at Chops and had some good food there as well.The staff was incredible not sure how they do that all the time! We loved hearing the captain he has a very good sense of humor and is an intelligent man. We went to many of the shows and found them great as well.We had two port stops and went on ships tours the tour operator on one of those was excellent the other not so good. Embarkation was a little slow at first but not bad when you consider they were loading up about 5,000 people. I think that will improve once the ship settles into it's Caribbean routine. If you get a chance definitely cruise this ship :) with family and friends. The ship was built to entertain in warm weather lots of outside fun !! Read Less
Sail Date: October 2016
We were nervous about this ship as we usually prefer Radiance class ships which are rather smaller but the ship was fantastic and the entire cruise was great. We never felt that the ship was too big, and the ambiance and the extra ... Read More
We were nervous about this ship as we usually prefer Radiance class ships which are rather smaller but the ship was fantastic and the entire cruise was great. We never felt that the ship was too big, and the ambiance and the extra facilities were wonderful. The shows were outstanding and the use of new technologies helped immensely . Really enjoyed the abyss and water slides with no queues but I feel the lack of these was down to the nine days at sea any less would have meant that you would not have time to enjoy all the ships facilities, a seven day port intensive cruise would not be long enough for this ship in my opinion . Food and service was good as usual with RCI and the choice for coeliacs is ever expanding which is good to see. The only change I found this time was that my food is now served separately in the main dining room often causing a delay with my fellow diners which could cause problems. I am unsure if this is new RCI policy or just our waitress being extra cautious. We would certainly take this class of ship again if one comes to Europe, hopefully once they have built the new fourth vessel in this class. Read Less
Sail Date: October 2016
I tend to like longer voyages, especially transatlantics, maidens, and repositioning sailings. I also look for good value when I cruise. I picked an inside cabin with virtual balcony, which I greatly enjoyed onboard Quantum of the ... Read More
I tend to like longer voyages, especially transatlantics, maidens, and repositioning sailings. I also look for good value when I cruise. I picked an inside cabin with virtual balcony, which I greatly enjoyed onboard Quantum of the Seas. Unfortunately, at least most of the inside virtual balconies on Harmony of the Seas don't have the sound... so you don't hear the wind, and the sea. A bigger problem is the exposure latitude on the camera feeding the virtual balcony screen is limited, so (in particular) it looks much darker outside in the early mornings than it appears on (say) the camera feeding the in-cabin TV screen. It's also disappointing that (unlike Quantum) many of the inside cabins on Harmony don't have virtual balconies. This is perhaps one of the biggest dumb design decisions that RCL made for Harmony. I enjoyed the main dining rooms. I recommend My Time dining, and ignore the pressure to reserve specific dining times way ahead. Just show up, and offer to share a table. You'll meet more interesting people that way (most of the time) and have much greater flexibility. Don't fail to try some of the other free venues, including Solarium Grill. Don't miss the various shows. Harmony has amazing entertainment. Be sure to see Grease the Musical, Columbus the Musical, both of the ice shows in Studio B, both the shows at the Aqutheatre, and the headliner shows in the main theatre. The comedy club show in the Attic, shows in the jazz club, and other entertainment shouldn't be missed, either. Read Less
1 Helpful Vote
Sail Date: October 2016
I wanted to experience the largest cruise ship and do my first transatlantic voyage. Royal Caribbean Cruise Line has set the standard for awesomeness. The Harmony of the Seas is a floating resort and country club. It took all 20 days of my ... Read More
I wanted to experience the largest cruise ship and do my first transatlantic voyage. Royal Caribbean Cruise Line has set the standard for awesomeness. The Harmony of the Seas is a floating resort and country club. It took all 20 days of my trip to experience the many dining venues onboard. They were all exceptional. It would have been very easy to gain weight on this trip but there were so many activities like a full state of the art gym, walking/ running track, basketball court and several other activities to keep you energized and entertained. Just walking around the ship each day gave me a couple of miles of excercise. The Broadway musical, iceskating and aquatic shows, juggling comedian and numerous parties on the Promenade were just a few of the top rate entertainment options available. I throughly enjoyed each one. But the best and most outstanding aspect of the cruise is the crew and staff. All of them from Captain Gus on down gave no less than 150%. They are what made the cruise extraordinary. My next cruise can't come soon enough. Thank you RCCL for a great adventure. Read Less
1 Helpful Vote
Sail Date: October 2016
This was our first ever transatlantic cruise AND our first time on an Oasis class ship. We loved them both. The TA was so relaxing an itinerary while Harmony of the Seas provided all the recreation, entertainment and dining options we ... Read More
This was our first ever transatlantic cruise AND our first time on an Oasis class ship. We loved them both. The TA was so relaxing an itinerary while Harmony of the Seas provided all the recreation, entertainment and dining options we could hope for. We had a mid-ship ocean balcony on level 12. It was a great cabin and our steward was very good. Our only issue was a slow draining shower but we were having such a great time we didn't even think to report it for service until the 11th day on the ship. We found the entertainment and recreation options to be outstanding and we enjoyed them all. I especially loved the enrichment talks by former Paramount Studios President RIchard Kirkpatrick while my wife most enjoyed practicing and singing in the Harmony of the Seas choir. The dining in the main dining room was nice but the food was not great. It seems like RCCL has cut on the food quality in the MDR since our last RCCL cruise a couple of years ago. Perhaps they are moving everyone more toward the specialty dining venues. We had purchased a four-night specialty dining package and found it well worth the extra $. My wife and I agreed that all four were outstanding but here is the order of our favorites: #1 - Jamies Italian - great food, service & atmosphere #2 - Wonderland - fun experience #3 - Central Park - great food & service #4 - Chops Grill - though 4th, we both loved it and would definitely go back sometime. Overall, we loved sailing on the beautiful Harmony and would do it again...especially on a TA itinerary again. Read Less
1 Helpful Vote
Sail Date: October 2016
For a maiden crossing , the ship was well prepared. Embarkation was professional. Royal brought in their best employees. The steward knew his job and was very helpfull. The dining staff ALL over the ship was polite and also did a ... Read More
For a maiden crossing , the ship was well prepared. Embarkation was professional. Royal brought in their best employees. The steward knew his job and was very helpfull. The dining staff ALL over the ship was polite and also did a fine job. Even with 6780 guests, the waiting was almost nonexistent . Dining venues all over the ship catered to just about any taste. If you want to spend money fancy restaurantrs are all over the ship. Complimentary (free) places are just fine. The Windjammer is huge and crowded. Park Cafe is cozy. Solarium bistro is relaxing. Get places early! A word to the wise , plan everthing online EARLY . Mesh dining , with shows so you do not get fouled up. All tickets are tied to your seapass card. The cruise Director seems young (I'm old). He did 80's, & 90's dance nights. What no 70's night. The shows were great. The stage was better than most NY theaters. The Promenade was a show everynight all by itself. Parades there were also well performed. An ACBL bridge director was to be on the ship, they did not show, a guest director took over and we played with 15 tables almost every afternoon. Bring back cruise ship bridge!!!! Exiting a huge ship was not done to the royal standards. I'm sure that problem will be addresed. Read Less
2 Helpful Votes
Sail Date: October 2016
Embarkation: We arrived early at the Port of Barcelona and were checked in quickly and efficiently. We could not board until 12:00 noon so we waited in the port facilities. Out stateroom was available at 1:00 PM. Overall the check-in ... Read More
Embarkation: We arrived early at the Port of Barcelona and were checked in quickly and efficiently. We could not board until 12:00 noon so we waited in the port facilities. Out stateroom was available at 1:00 PM. Overall the check-in an boarding process was the easiest we have ever experienced. Stateroom: We were in stateroom 10544, a balcony cabin just forward of the elevators. It was well configured with plenty of storage and lots of room to move around. The little coffee table usually found in RCL ships and always in the way was absent and not missed. The shower, the bane of many jokes on other ships was larger and easy to use. There was little, if any, motion felt even in rough seas. Dining: The Windjammer seemed larger than the other Oasis class ships and configured to facilitate ease of movement. The food was only average, however. The meats offered for a do-it-yourself sandwich was pathetic. The main dining room for us was called "Silk". Again laid out to facilitate easy of movement. Our waiter, Marcelo, was one of the best we have ever had. The food ranged from excellent to just average depending on the day. The breads and pastries ware always excellent. There were other food options available both free and fee-based. Chops was excellent as always. Sabitini's pizza was very good. We did not try any other restaurants. Entertainment: The ship's production of Grease was every bit as good as the Broadway version. The two ice shows were wonderful. However, the other entertainment brought aboard was dreadful, far below what was expected for a transatlantic crossing. There were a Monty Python type show called "Columbus" . It didn't work for us. Didn't get the British humor. Technology: The Harmony has employed the latest in cruise ship technology. Room key cards contain all entertainment and speciality restaurant reservations...no more hard copy coupons. The inteernet service is much faster than most older cruise ships. To access your stateroom, one needs only to swipe a key card across a card reader located in the stateroom door. The crew made use of electronic notebooks for all sorts of things, very efficient. The television offerings were not very good. Allowing that satellite reception in the middle of the ocean is nearly non-existent, the movies offered were old and shown on multiple channels. This area has room for improvement. Fitness Center: The fitness center is well outfitted with both cardio and weight equipment. However, during busy periods early in the morning, there is not enough equipment to accommodate the guests. During this time guests are to limit their time to 20 minutes but there are no signs to that effect ad no one to enforce it. Some folks spent over 60 minutes on a piece of cardio equipment while others were waiting. As with more shipboard fitness centers, the music is much too loud. Staff will adjust the volume if asked, but the next day it was more of the same. Loyalty Program: Since this was the initial crossing of the Harmony, theree were over 3000 diamond and diamond plus members. The diamond lounge and associated venues were totally inadequate to handle the number of people. We opted to have drinks in other bars and lounges to avoid the large and sometimes unruly crowds. Debarkation: We left the ship in Fort Lauderdale. My wife needed wheel chair assistance and it was provided in a timely manner. Customs was easy. We were off the ship in less than 30 minutes. Read Less
1 Helpful Vote
Sail Date: October 2016
It seems the travel industry has decided big is beautiful, we now see huge resorts covering hectares and more to the point cruise liners being the equivalent of land based resorts. I am of course talking about cruising in ships like the ... Read More
It seems the travel industry has decided big is beautiful, we now see huge resorts covering hectares and more to the point cruise liners being the equivalent of land based resorts. I am of course talking about cruising in ships like the Ovation of the Seas versus the Radiance of the seas. It all comes down to personal choice, you might prefer to spend 14 days cruising on a floating hotel with upto 18 restaurants (which means of course at least 4 will miss out) or alternatively spend 34 days cruising and discover maybe 75% of all the liner has to offer. Or choose a smaller ship like the Oosterdam or the Radiance. Both will have specialty restaurants and a variety of activities for all ages and inclinations. I want to talk about the Radiance as this ship was my most recent cruise and therefore the best remembered. The Radiance is one of the smaller ships in the Royal Caribbean fleet; it is also one of the oldest but has undergone some fairly recent refurbishments. It holds about 2300 passengers and 859 crew. It has the hallmark specialty restaurant Giovanni’s which seems to be on all RC ships. It is a not to be missed experience. I have been on three other RC cruises and all Giovannis’ are a gourmet delight. The Radiance also had another hallmark RC restaurant – Izumi and if you’re into Asian food I cannot recommend this more highly. I also dined at the Samba Grill a Brazilian restaurant not seen on other ships. Be advised – starve yourself all day! Now, anyone would think my entire cruising is focused around eating. Admittedly, it’s an important part of a holiday not having to cook any meals and the Lido (cafeteria style) or main dining rooms (silver service) provide wonderful menus. But like all RC ships/cruises they do cater for all ages and interests. There’s the climbing wall and age is no deterrent(!), two swimming pools one in a solarium environment and child free, there is a supervised children play area, seminars, cooking or wine demonstrations in other words the options go on and on. I can only comment on my cabin 7528 as I booked late. It has a large verandah which of course means a smaller cabin (stateroom!). The layout of all the cabins excluding suites is basically the same and they are very adequate for short to medium cruises. The bathroom is a tad small, slightly compensated by a shower curtain rather than a shower screen. The shower is tiny and if you’re a large cruiser – don’t drop the soap! The layout of the main entertainment area is poor and obviously while the concept was great, ships like the Voyager or Explorer have improved on it vastly. On the Radiance the focal point is called the Centrium and located on Deck 4. As the name suggests it’s midship and circular with a bank of 3 lifts on either side. All the main attractions are held here (other than the booked entrainment) it is too small and if you need to sit get there 1 hour earlier. The lifts have a poor configuration and your eyes need swivel 180 degrees or have amazing hearing. And when you do grab one be prepared to be completely disorientated as to forward or aft. I didn’t need to exercise as I spent so much energy walking in the wrong direction for my cabin! But the one thing that sets the Radiance apart from any other ship I have been on is the crew. They are exceptional, if you decide to make one bar your bar then within days the staff remember you and your drink. The cabin stewards are equally attentive and will pretty well try to accommodate any of your wishes. Super glue for broken reading glasses was a bit beyond them! Smaller is personal and that alone makes the Radiance a beautiful cruise ship. Read Less
5 Helpful Votes
Sail Date: October 2016
Thought it would be interesting to try a new large ship. It was interesting. Ship was large and crowded. Not enough seating in public areas. Shows were better than some of the other ships. Food was mediocre. I do have to say, our Dining ... Read More
Thought it would be interesting to try a new large ship. It was interesting. Ship was large and crowded. Not enough seating in public areas. Shows were better than some of the other ships. Food was mediocre. I do have to say, our Dining room team was one of the Best we have ever had. The rest. was no big deal. Will stick with the smaller ships.Activities were good for kids. Did not ever get service out on deck. Servers need more training. They seemed to pick only easy to get to areas. Smoking in public areas is also a problem. We had people in the cabin next to us smoking all the time. Inside and on balcony. No one did anything to stop them. Kids were running wild on ship without supervision. Any activities were almost impossible to get a seat. Always crowded. Seems they are experienced enough to have better planning. Read Less
5 Helpful Votes
Sail Date: October 2016
We sailed from Civitavecchia on a short three nghts to get to Barcelona before a 13 night sailing across the Atlantic (TA) to Miami. Just off the Florida coast we met up with Allure of the Seas and Oasis of the Seas for a photo op. We ... Read More
We sailed from Civitavecchia on a short three nghts to get to Barcelona before a 13 night sailing across the Atlantic (TA) to Miami. Just off the Florida coast we met up with Allure of the Seas and Oasis of the Seas for a photo op. We were on the Allure of the Seas last year and have sailed on 24 cruises with RCI and five with Celebrity. Last month we sailed on MSC for the first time. These other sailings influence my opinion because I know now better what I want from a cruise than when I first started. While the ports of call are important they are less so on a TA. More important are the ships features and facilities and most important (in my opinion) are service and entertainment. I rated this average and likely will not do another TA on Harmony OTS or one of her sisters as there are other ships that do this better. If the price and timing are right I will consider it but a significant negative will way against ever doing another TA on this large a ship. Both on the Allure OTS last year and on the Harmony OTS this year, the ship was very, very crowded at certain points. Both boarding and disembarking were wonderful, some of the smoothest of any cruises I've been on. But once on-board, the staff doesn't seem to have figures out how to manage the large number of crowds. Often this was experienced at shows where crowds more than could be handled showed up. The parades and other events on the Promenade are a mass of people beginning more than an hour before the event and unless you show up 30 minutes before there is no way you'll find a spot where you can see. It also happens in the dining areas. The other strong negative is the poor quality of the meals. There is a lot of food but the dishes are not special nor is there much variety. I found Allure had a much better variety of food last year so it appears RCI is continuing to downgrade in this area as time goes along. Most bothersome is the large amount of salt used in soups and several other dishes and the almost non-existent selection of low sugar desserts. Most people gain weight on cruises and the junk food is widely available. I gain three or four pounds because I don't eat highly processed or high sugar content foods. So I'm left with little other than fruit. Finally the entertainment, except for Columbus the Musical was poor. In Grease, some of the stars are not very good singers and being a musical this is had to overlook. It seems looks wins out over talent. There is no enrichment program to speak of as I don't call a person talking about movies he has been a part of producing an enrichment program. I wouldn't spend time watching such a thing on TV when at home so why would I come on a cruise and give my much less limited time to that. The Aqua show also was less impressive on the Harmony than on the Allure as it seems RCI choose to go after style and dance moves rather than demonstrate the talent and abilities of the cast. Allure did this very well and did a much better job utilizing the special elements of the theatre. Style over talent was also my feeling about the ice show on Harmony. Read Less
20 Helpful Votes
Sail Date: October 2016
This was, without doubt, the worst holiday experience I have encountered to the extent that I asked the ships Customer Services Manager about being let off the ship in Brisbane. We suffered two weeks of beer swilling noisy and foul mouthed ... Read More
This was, without doubt, the worst holiday experience I have encountered to the extent that I asked the ships Customer Services Manager about being let off the ship in Brisbane. We suffered two weeks of beer swilling noisy and foul mouthed people, terrible overcrowding, endless queues, continual RCI bad management, disgusting food, untrained, un-interested and rude staff, highly expensive drinks and tours, lost luggage and a maze of scams and additional charges by RCI. This is not my first cruise or my first cruise with RCI and so I have a valid basis of comparison. I've detailed below a few of the problems on the ship for which I hold RCI responsible. We picked up the ship in Singapore on the 18th October 2016 and booked into the terminal at 12.00 noon. The scene was chaotic as you can imagine with so many people trying to board. Cases were simply left outside the front door of the terminal with no check in procedure. There were thousands of bags piled up in no particular order without any security measures being taken by RCI. No RCI staff were present other than the checking in staff who were rude and appeared un-interested. Bearing in mind the age of the vast majority of travelers, I was surprised that RCI made no attempt to offer refreshment, suitable seating or advice whilst the boarding process was ongoing. We boarded the boat at 12.45pm but some guests were still being boarded 5 hours later. We made our way to our cabin, we had booked a junior suite and found the room to be bright, airy and mostly clean with plenty of storage available. The balcony and room were sparsely furnished with uncomfortable furniture and the balcony had not been cleaned. The fridge did not work and the TV choice was poor unless you paid extortionate amounts for films (I think it was $12 per video) The bathroom was extremely small and there was no plug in the bath, the tap to the wash hand basin offered no cold water. The bath, sink,WC and shower curtain were stained and looked in need of refurbishment. Even in a junior suite there was nowhere to eat if you wanted to opt for room services or sit comfortably. The balcony was nice and private but the glass screen was so dirty you had to stand up to see over it if you wanted a view. There were tea and coffee facilities but in the room but we were shocked to find that only bottled water at extortionate cost was available. There was no cold water for drinking in the bathroom. We waited for several hours for the delivery of our cases and after many broken promises by RCI Customer Services staff and several hours in queue's and discussions on the phone, I went down to Level 1 and retrieved four of my cases at about 8pm. I was not challenged by RCI security staff at any time. I located the fifth and final case at 11.00pm on level 5 some 11 hours after I arrived at the terminal and this only by chance because I went to level 5 to complain, yet again, about my missing case. Throughout the process I saw no security of any of the guests cases whatsoever either in the ship or at the terminal and no attempt was made by any staff to help locate my luggage or confirm that my luggage was on board or help me transfer my luggage to my room. As a consequence the whole first day of the cruise was lost. I quickly learned that any RCI staff just were not interested and would lie and tell you what you wanted to hear just to move you away. Complaining by phone from the cabin was a waste of time because RCI staff just did not call back and you couldn't complain because you couldn't get through to the same person twice. I wasn't alone in having difficulties with my luggage, hundreds of people formed an endless queue at Customer Services throughout the first day trying to sort their own issues with luggage and there were some very angry and unpleasant scenes. We noticed during the first night that the ship was not following its advertised course this meant that we were on the seaward side of the boat throughout the journey. We had specifically chosen the port side of the ship to give us land views for the first half of the cruise, had we been known that the course was to be radically changed without any apparent reason we would have chosen a starboard cabin. There was no explanation or reason given for this course change, as always RCI guests were treated with complete contempt. Whilst I note RCI reserve the right to change its course for operational reasons, no reason or excuse was given. The self service breakfast and lunch restaurant, Windjammer, was like a works canteen with appropriately poor service. With old plastic plates and cups and dirty tables you can imagine the scene. The food was just about edible but was not the quality you would expect on a cruise ship. The queues for food were horrendous and there weren't enough tables. It's the sort of place I would spend all year avoiding and unfortunately as prisoners on the good ship Voyager we had no choice. I actually witnessed one waiter in Windjammer pouring the contents of used glasses of water into a water jug as he was clearing the tables, not at the end of the sitting but mid way. I dread to think what he did next. No wonder RCI suffer from so many contagious illnesses on its ships. When eventually tables were cleared, countless tables were being wiped with the same dirty cloth without any attempt to clean the cloth and no cleaning products of any type were used. This was the same for every one of the cleaning staff and on every occasion we had the misfortune to have to use this disgusting canteen. The food and service in the main restaurant was at best poor and at worst shambolic and by the end of the cruise the continued and persistent staff begging for additional tips was played out in front of no more than 50% occupancy. I've cruised a fair few times and I've never seen the 8pm sitting, on a full ship, half empty. Food was cold, late, tiny portions, not as described on the menu and of consistently poor quality. Guests were allowed into the restaurant in shorts and beachwear even on formal nights and the behavior was normally consistent with their attire. Our waitress could not speak English and we had no idea what she was telling us throughout the cruise. After 5 days at sea, the ship ran out of every bottle of wine on its meager wine list below $60 a bottle and despite several stops in Australia and assurances by the restaurant management RCI made no attempt to rectify this problem. I complained every day to the waiter, head waiter and floor manager and only on the last night of the 14 day cruise was the food bought out to us hot. Some of the food bought out onto our table was embarrassing not just to us but to the waiters who were serving it. The numbers of tables who had pretty violent rows with the restaurant staff grew over the 14 day period until most of the tables around us were empty. It quickly became evident that RCI are intent in squeezing every possible cent out of every passenger and this theme was drummed into the customer with such ferocity that there was disquiet on the boat throughout the cruise. I've never been on a holiday or cruise where the guests felt such ill will against the operator. The price of drinks was excessive, charges for everything conceivable were added to each bill, money taken from cards without authority, children of 10 years old allowed to gamble hundreds of dollars on their state room cards without parental consent or knowledge, excessive charges made for land tours. A few examples of such sharp practice:- $39 to tour the kitchens, $7 for a lanyard for the state room key, $2.95 for a can of coke, $7 for a small bottle of beer, land tours costing up to five times their local cost. I noticed people on drinks deals were given second rate drinks such as draught coke, un-branded wines, low quality beers etc. Despite paying $13.50 per day per person for service charges, 18% was also added to every bill for additional service charges. The constant begging by staff for additional tips was, to say the least, annoying especially as the service throughout the ship was so poor. We had four stops and two of them were tendered. On the first tendered stop RCI made such a mess of the disembarkation that people were still trying to get off the ship at 2.30pm, even though we arrived at anchor at 10.00am. The queue for re-boarding was up to 2hrs 30mins and then we were taken back through choppy seas in a small ships tender which was not a pleasant experience. The whole fiasco was caused by not enough externally hired large boats being organised to get people off the ship. If the ship holds 3,500 guests and you have boats each holding 250 people and the turnaround takes 1hr 20mins it doesn't take a genius to calculate the number of boats required to get guests on and off the ship in a reasonable period. The Captain, disingenuously blamed the fiasco on the Australian authorities, the truth is that RCI did not hire enough external boats, did not act quickly enough to put right its error and then did nothing for the people who were waiting for nearly three hours in the Northern Queensland afternoon sun without shade or water, many of whom were old and infirm. I saw the captain questioned about the tendering problems and he refused to respond when it was made pretty obvious to everybody in earshot that he had not told the guests the complete truth. Again it does not take a genius to work out that if you had problems getting 3,500 people off the ship with 4 large boats, the problems will be even greater if you try to board them back using just 2 boats. RCI did nothing to correct its error until the queue on the dock was over 2hrs long. By that time the 2 of the larger hired boats had been let go and we were left with ships tenders. On our return to the boat we were addressed like criminals by RCI security staff who showed utter contempt for passengers and we were herded like sheep from queue to queue until we got away from level 1. I was so annoyed at the way we were spoken to as we entered the ship (having waited nearly 3 hours to board) that I had an extremely heated discussion with the security operative operating the bar scanner. I honestly felt like I'd just arrived at Shawshank Prison for a ten stretch and fully expected dogs to be bought out to round us up. My wife was pretty distressed and felt intimidated by the constant searching and scanning and ID checks we had to go though and the aggressive security guards we had to deal with. This same scenario was played out on the second tendered stop although RCI provided desalinated water in glasses and cold towels for people in the re-boarding queue and provided four large tenders instead of two and used the ships tenders from the word go. The water they served in plastic glasses in Windjammer was desalinated and was pretty disgusting, forcing guests to buy $5 a bottle water. On disembarkation to the third tendered stop, 250 guests were lead down to level 1 and herded like sheep into the main services runway area and left for nearly 45 minutes pressed up against a wall. This is a restricted area for guests and not only was this extremely dangerous as it was in constant use by staff to transport materials about the ship but the smell of rotting food was appalling and worrying. We got no explanation why we were taken from the theatre so early and no apology was given. We were just pushed against one the walls and told to make way, this was 250 predominantly old people, some with walking aids unnecessarily crammed into an area in constant use. On the first day when I went down to level 1 to find my cases I was told that it was too dangerous for guests to be in the runway area and i was asked to leave. I asked the RCI representative who led us down to level 1 how long we would be kept in the runway area and he said "I don't know and it's not my fault, I only work in the theatre" This was a typical answer from waiting staff, customer services staff, staff handling the luggage, in fact all RCI staff. Despite the excessive profit made by RCI from the tours, it decided to cut short our trips to make up for its own failings in getting us off the boat in time. I travelled 11,000 miles from the UK to see Northern Queensland and was rushed from coach to queue and queue to coach on each of our three trips without having the opportunity to see the place. Even when we were docked the trips were cut short and we were rushed back to the ship an hour early in both Darwin and Brisbane. When I booked in at Singapore I was asked for a credit card to secure my onboard expenditure even though I wanted to settle by cash. Without authority and on a daily basis money was taken by RCI from my credit card without my approval and authority. When I first complained about the unauthorised withdrawal of funds the Customer Services operative laughed at me and tried to suggest that this was normal company policy. Eventually I spoke to the front desk manager and told RCI that if they did not stop this unauthorised withdrawal of funds I would report fraudulent activity on my card and have it stopped. No further withdrawals were made on my account until the final bill was settled. When I reviewed my final bill RCI had added numerous transactions without my authority and signature some of which had already been deducted from my account. I think a total of $640 was taken before I managed to stop it and when I enquired about a refund if I settled the agreed bill in cash I was told this would take place 7-14 days after the end of the cruise even though the unauthorised withdrawal had happened within hours of the expenditure. I have stayed in many top quality hotels throughout Europe, Asia, North and Central America and the Middle East and been on many cruises and this is the first time I have experienced this type of breach of trust in respect of credit cards. On the one occasion my wife and I used the casino, we had been playing blackjack for about 30 minutes and we had won about $50 and RCI put a dark suited manager behind us who stood inches away from us with arms folded presumably trying to be intimidating. We were extremely embarrassed but continued to play so the house then changed dealer who was immediately rude to my wife and so we walked away and cashed in our chips. Needless to say we did not return. The entertainment was appallingly bad, singers in the pub were excruciating, shows amateurish and comedians low quality and crude. RCI's spurious claims that the shows were award winning are disgraceful, these were amateur productions by amateur performers. We spent the day by the pool on one of the later days only to be confronted by a "belly flop" competition with the consequent screaming and pa noise, how classy was that??? What upset me most was that RCI has turned this ship into a floating Butlins camp with beer swilling, drunken, foul mouthed guests, nothing like my experience of cruising with this or other lines. I was appalled at some of the behaviour we saw both on and off the ship. I acknowledge that RCI is not responsible for guests behaviour but it is responsible for the environment which promotes these problems. Having dress codes and codes of conduct in the restaurants would help but the real problems were caused by having an all you can drink cost of $55 which meant each person on the deal felt obliged to drink at least $55 of alcohol per day. RCI has set the price of the all you can drink package far too high with total disregard to the non or light drinkers who have gone on holiday to relax, not to listen to rugby songs and avoid drunks throughout the night. On one occasion we walked through the casino after our dinner and there was a drunk women sprawled over the roulette table shouting, swearing and screaming. Needless to say we turned and walked out. Perhaps I'm an abject snob, but all I want is that my holiday is relaxing, the food is good and that I can have a glass of wine with my evening meal. I don't want to have to fight for breakfast or spend time complaining to get normal levels of service or fight a drunken mob to get a drink at night. I don't want to spend hours in unnecessary queues or be penalised because the operator is incompetent or to continually have to negotiate my way through the RCI money making scams. A couple on our table who we made friends with were in their 80's and they felt very frightened about being out of their room after dinner. We spent most of our time on the boat on our balcony reading because the rest of the ship was so unpleasant and crowded. on one occasion we tried to get a bed chair in the adult only section of the swimming pool area, we had to sit 25 yards apart because it was so crowded. I based my decision to cruise with RCI upon the many and varied claims made on its UK and USA websites. I enclose several examples of RCI's incorrect and exaggerated claims made about its cruises which in my opinion it has failed to honour or even attempt to honour to the extent that I consider RCI to be in breach of our contract and of English consumer law. I have made RCI aware of this matter but they have refused to comment on any specific allegation. I don't expect 5 star quality from RCI, that is clearly not their game, I do however expect RCI to provide the advertised service levels which formed the basis of our contract. My dealings with RCI customer service since I got back have been frustrating to say the least and after receiving an email which said they wanted to speak to me but only if I paid for a premium charged, international phone call I wrote to Adam Goldstein the CEO. I've now had a letter from RCI asking for arbitration, a surprising request after less than two weeks from my initial complaint. I feel an ambush coming. Bottom line folks, this is a deplorable, dishonest, down-market company intent on fleecing customers, lying through their teeth at every opportunity and giving guests a true Blackpool experience. Do yourself a favour and use another operator who show guests some respect. Mark PS. Australia is amazing UK Site RCI Claim "Everything you need to enjoy your holiday is included in the price of your ticket, making your experience truly amazing value. Of course, additional options can be purchased if you want those little extras" MB Response Since when does water constitute a "a little extra" RCI Claim "Enjoy countless incredible complimentary dining experiences during your holiday with each ship offering something different" MB Response Windjammers is an overcrowded works canteen with dirty tables, plastic plates and glasses and plain food. The main restaurant was half empty, food was cold and poor, wine list with no choice under $60 per bottle and service was chronic. That's two poor options, where does "countless" and "incredible" fit into this????? RCI Claim "With so many extraordinary activities on offer, you can tailor-make your Royal Caribbean holiday to be just as exhilarating (or relaxing) as you like. Head for the heights with the rock-wall, catch waves on the FlowRider, or make a splash in the H2O Zone water park. Or, if rest and relaxation is more your thing, retreat to our blissful Spa to pamper yourself from head to toe. With most of our activities free, you’ll always find fun for all the family onboard" MB Response View the classy "belly flop" competition in a Butlins type environment or hunt out a bed in the spa and spend the day 25 yards away from your partner because there are no beds together due to overcrowding. USA Site RCI Claim "And where else can you have fun doing as much or as little as you want, without having to constantly pack and unpack, or dealing with never-ending lines to attractions?" MB Response Whoever wrote this should have cruised on the VOTS in October 2016. On our trip to Port Douglas we spent just under 5 hours in queues on one day due solely to RCI incompetence. That excludes queues for food and drinks on board or queues at RCI Customer Services RCI Claim "Our unique style of service will enhance every aspect of your cruise. No matter where you are the pool, the dining room, the spa or your room – get ready to be wowed! And we deliver it 24 hours a day. This is way beyond normal service" MB Response I'm still waiting to be wowed by any aspect of RCI service, in fact I would say the service was at best 3rd rate. The only thing unique about RCI staff is that amongst cruise lines I've been on they are the worst, un-trained, constant begging for tips, rude, incompetent and treat guests with utter contempt. RCI Claim "Once onboard, you will enjoy dining options that are rich in flavor and ambience. Savor dish after dish of fine cuisine, casual plates and snacks prepared by our chefs in a variety of venues from deck to deck. See which dining venues are on your ship" MB Response Windjammers is an overcrowded works canteen with dirty tables, plastic plates and glasses and plain food. The main restaurant was half empty, food was cold and poor, wine list with no choice under $60 per bottle and service was chronic. I didn't have any food which was rich in flavour and/or ambience. If you want that try an Olsen or Costa cruise. Read Less
6 Helpful Votes
Sail Date: October 2016
Two things completely spoiled this cruise for us ... and the powers that be on Voyager seemingly couldn't have cared less. Tendering: Getting ashore at Port Douglas, Yorkeys Knob and Airlie Beach was a complete shambles. Total ... Read More
Two things completely spoiled this cruise for us ... and the powers that be on Voyager seemingly couldn't have cared less. Tendering: Getting ashore at Port Douglas, Yorkeys Knob and Airlie Beach was a complete shambles. Total queuing time for my wife and I was a staggering 10 hours over the three days. The captain on his travels around the ship on his electric scooter (yes, electric scooter!) refused to discuss the problem with passengers. And when the subject was raised during his question-and-answer stage presentation to passengers he glossed over it with the feeble excuse of "regulations". Strange that every other cruise line we have been on seem to manage to get it right at these ports. Complaints at the Passenger Services Desk were politely received with promises that an officer would get back to us. Nobody ever did, despite several reminders to the desk. Not good enough, Royal Caribbean! My Time Dining: Despite booking 18 months in advance and double checking that this was ok, upon boarding we were denied My Time Dining at dinner time. We were offered tables for late evening (which would have virtually meant bedtime upon completion of the meal) or 5.30 in the late afternoon. The fact I am diabetic who has strict rules regarding food intake was of no concern to them. Not good enough Royal Caribbean! We coughed up around $4000 for this cruise ... and they couldn't even supply bathroom toiletries unless we requested them. Weird because you don't have to ask on other cruise lines. Not good enough Royal Caribbean. No bedtime chocolates on the pillow! All prices in US dollars, which when converted to Australian dollars meant a whopping 25 percent more. Oh, and let's not forget the 18 percent gratuity on alcohol purchases ... even if you grab one from your fridge in your cabin or buy over the counter. The captain in his state presentation twice mentioned the company's shareholders. It appeared to me they took priority over us passengers who have to tolerate penny-pinching to keep them happy. Not good enough Royal Caribbean. Read Less
Sail Date: October 2016
There is plenty of information on this great site regarding the Voyager. This review is intended to give an overall opinion without too much detail. We have cruised many times on different ships to various destinations - cruising from ... Read More
There is plenty of information on this great site regarding the Voyager. This review is intended to give an overall opinion without too much detail. We have cruised many times on different ships to various destinations - cruising from Singapore was on our bucket list and the timing permitted a cruise on the Voyager. So both the ship and embarkation port were firsts. Overall the ship with its amenities was very good - sure, there are always comparisons to be made with other cruise lines and other ships; and yes, some cruisers are dealt with unfairly. ISSUES - these are what I call first world issues - annoying and frustrating - but our beds are still being made and our meals are still arriving. Tendering at Port Douglas, Cairns and Airlie Beach was dreadful...we have never seen such an unorganized attempt. Enough said.... Overcrowding in the royal promenade during the dinner period....it took us a couple of days to catch on - the early dinner people leave for the bars/coffee shop where the late dinner people are still having drinks. So at almost dead on 7.45pm the seats became available for those waiting for a seat after early dinner. For us, not being able to sit somewhere was a new experience. We expected a ship of this size to have plenty of sitting options....not so....just meant we had to plan differently. We love cruising for many reasons and there are always issues when travelling - hopefully the overall good out weighs the bad. As far as the Voyager, we would cruise again on her but would not cruise on any itinerary that includes tendering....once bitten, twice shy Thanks for reading. Read Less
2 Helpful Votes
Sail Date: October 2016
This was our second time cruising with RCL and third cruise in total. Love RCL and the concept of the Royal Promenade after cruising on Liberty of the Seas got us hooked. You kind of forget that you are on a ship in the middle of the ... Read More
This was our second time cruising with RCL and third cruise in total. Love RCL and the concept of the Royal Promenade after cruising on Liberty of the Seas got us hooked. You kind of forget that you are on a ship in the middle of the ocean. The C&A embarkation welcome back drinks were non existent (marketing gimmick?) My other comment related to the MDR. 1. Being disabled, I was hoping that we (two adults) were put near the MDR doors for ease of access instead in the middle of the dining room (I would have preferred to make my own way/from to the table rather than being pushed). 2. I find that with my disability. I need to concentrate on eating and not making conversation with others on the table. Fortunately the other guests by half way through the cruise had chosen to eat elsewhere due to the delay in service. Overall this was considered minor in the scheme of things. Good and enjoyable cruise. Will cruise with RCL again and insist of a table for two, near the entrance/exit. Read Less
4 Helpful Votes
Sail Date: October 2016
Needing time away, this was a fantastic break away which met every box for me. You can met as many people as you like or just spend time on your own, the choice was yours which was great!! . Embarking was a bit slow, but hay, over ... Read More
Needing time away, this was a fantastic break away which met every box for me. You can met as many people as you like or just spend time on your own, the choice was yours which was great!! . Embarking was a bit slow, but hay, over 3000 people, that's normal! Loved the info touch screen on every floor by the stairs/lifts. Helped a lot till I got to know my way around. Things to do to please everyone. Loved all that I went to. Loved the "my time" dining and windjammer along with the snack bar, coffee, ice cream bar on the 5th floor:) I'm veggie, so found a pleasant surprise by a lot of choice for me!! Some people will complain about getting ashore for booked tours. Not only did the Captain apologize but people also go refunds on part of those tours. The next few ports, the captain made sure we got to the next port WAY ahead of time. Sometimes things happen which can not be fixed on board due to shore regulations. Being my first cruise, I got hooked and would go again in a flash!! Unpack once and pack once, ggreat!! Plenty of bars around the ship to serve cold drinks. Smoking is limited to one side of the ship on level 5 outside and level 11 outside on the same side. Plenty of pools and spas and one for adults only which is great. HUGE outside movie screen was awesome. Loved the self serve ice cream up on the pool deck :) mmMMmm Very little noise in this room. Read Less
6 Helpful Votes
Sail Date: October 2016
We have cruised with Royal Caribbean before in Europe and found them great so when we saw this repositioning cruise we decided to do it. We recieved an email prior to the cruise advising as we were on deck 12 we should be at the cruise ... Read More
We have cruised with Royal Caribbean before in Europe and found them great so when we saw this repositioning cruise we decided to do it. We recieved an email prior to the cruise advising as we were on deck 12 we should be at the cruise terminal in Singapore at 11am. We got there on time and were still waiting to board at 1.45. Have never had to wait this long to get aboard any ship. When we finally got onboard everything was fine. Our balcony cabin was as expected and very comfortable. Oir next disappointment was the main dining room. If you wanted steak there was a $25 USD charge for it. We travel with NCL a lot and steak is a permanant item on the main dining room menu. On this cruise there were a lot of stewey, casserole, rice type foods. Not much to really sink your teeth into and the portions werent very big. The menu got boring. While we were at sea for the 5 days between Singapore and Darwin they were advertising if you book a future cruise while onboard you would get 60% of the fare of the second person. We got a quote for a 13 night Alaska cruise +land in balcony cabin. They quoted us $14,000 for 2 people. I asked about the 60% off the second passenger and they said this was the price with the 60% off. Couldnt believe my ears. No way was I going to pay that for 13 nights.When I got to Darwin and had internet I googled the price online. It came up at under $9,000 and that was without any discount. I took a screenshot of the quote and was going to confront the booking desk but by the time I got around to it I decided it wasnt worth it as there is no way I wanted to travel with this cruiseline again When we got to our first tender port, Port Douglas, it was unbelievable. We had a tour booked independantly and had to meet the tour people at the cruise terminal at 9.30am. We queued up an hour before the tender tickets were due to be available to make sure we would be in the first lot to leave the ship. Our number was called first and we went to the tender. Its wasnt the normal ship tender but a big catamaran type thing that held around 300 people. We sat on this thing for 50 mins waiting to fill it up. By this time it was 10am and I had the tour people ringing me to ask where we were. I had to tell them we were still sitting on the tender waiting to come ashore. By the time we got to shore it was after 10.30. There were a lot of agro people complaining about the long wait. If they used the small tender boats it would have taken a short time to fill a boat and it would be heading to shore while they filled the next one. . I heard there were people who hadnt gone to get their tender tickets until 10am and hadnt got to shore until after 2pm. There were another 2 tender ports that were slightly faster but not much. I heard from other passengers that the section between Hong Kong and Singapore had been worse with some people asking for a refund and wanting to get off. I have nothing but praise for the crew. They were as on most cruise ships, great and willing to go out of their way to make the holiday good. Also the entertainment was outstanding. Couldnt fault it but the negative things ruined this holiday for us. Back to NCL for our next cruise. Read Less
7 Helpful Votes
Sail Date: October 2016
We had a lovely 5 night stay in Singapore exploring the city and enjoying the facilities of our hotel. Then we joined the Voyager........ Food and service was well below standard and Specialty Restaurants were from average to awful, ... Read More
We had a lovely 5 night stay in Singapore exploring the city and enjoying the facilities of our hotel. Then we joined the Voyager........ Food and service was well below standard and Specialty Restaurants were from average to awful, having sent two meals back for bad quality and cooking. The Ship was very dirty throughout and in need of a total refurbishment. Our balcony cabin was quite spacious (as they had removed the coffee tables?), but smelled like a public toilet most of the time as did the corridors. We gave them the opportunity to fix the problem but it was not addressed. On one occasion the water was running brown in the bathroom sink to which we phoned guest services who said just to run the tap and it should clear - shame I had swallowed some of the water whilst cleaning my teeth. Ports were badly organized and we all had to queue constantly to get on and off the Ship with the tenders. Shore excursions were extremely overpriced and poor value. Passengers were constantly complaining and their concerns were not being addressed. We are not new to cruising and have taken 28 cruises to date on various cruise lines around the world. After this experience we could not recommend the Voyager of the Seas and will never cruise on this Ship again. If we do decide to use this brand again we will certainly be doing extensive research before booking. Read Less
4 Helpful Votes
Sail Date: October 2016
I have sailed with RCI for many year's, but would have to think very hard to select them again. Size of Balcony cabin small, and a very small balcony indeed. After a massive re-furb, I am not quite sure where they spent their ... Read More
I have sailed with RCI for many year's, but would have to think very hard to select them again. Size of Balcony cabin small, and a very small balcony indeed. After a massive re-furb, I am not quite sure where they spent their money. Food was average, and very small menu, or selection My time dining was booked in advance and I had the confirmation from RCI with me, when we went to dinner, I was told sorry this is not possible, I showed my confirmation, and was told it meant nothing. So I withdrew my gratuities. At one bar I asked for a gin and tonic, I had to repeat this 3 times before I was understood. Staff and service was the worst I had ever come across, so many staff not even able to speak the basic of English, or any other language The Ice show was good, and one night in the theatre was good, that's was it. eventually got off the ship early, as the trips we wanted were all on the same day, so got off and went to see so much more and at half the price. Almost everyone we spoke to had the same opinion. Read Less
2 Helpful Votes
Sail Date: October 2016
i booked this cruise so we can see Singapore and being on Allure of the seas from fort lauderdale we thought it was going to be wonderful sailing with Voyager. Well it started off with long long waiting to embark and loosing our customs ... Read More
i booked this cruise so we can see Singapore and being on Allure of the seas from fort lauderdale we thought it was going to be wonderful sailing with Voyager. Well it started off with long long waiting to embark and loosing our customs piece of paper but the staff helped us out. Once on board we entered with positive but then realized not as big as Allure but hey we knew that from the start. Instead of jumping onto the windjammer rush we had our lunch at Cafe promenade and we saw prawn rolls and little turkey wraps.... guys the promenade on Allure had a variety of food lol........ well we waited and dragged our little carry ons around with us. Now we where suppose to meet up with the group Nutters from the facebook page but we decided to look around and get to know the ship first. Negetives ..................cabin 1. condom found on floor of shower when we entered the cabin on first day also used condoms in bin of shower. 2. Musky smell in cabin and we carpet which later caused my disability daughter to go to hospital on ship with asthma attack. Ship 1. it was ok and must say was a great place to relax. 2. Some areas need to attention. People should not overtake chairs at pig n whistle and take chairs to take up the whole area so others could not sit down. Nothing was said or done. One group did make this upseting for others on ship. 3. Security Staff was wonderful. Dinning All i can say it was hit and miss MDR was disappointing small amounts of food the Windjammer was hit miss cold or raw food. After 9 days of the cruise we ended up booking meals at the paid restaurants which lived up too there names. Our service was poor but she was new at the MDR we waited a long time between courses. They even forgot our deserts lol. But the two boys singing at the front of Windjammer entertained cruisers. Entertainment At first it was great to watch the comedians tried to make people laugh the hypnotist was the best (maybe it was the cruises under hypnotism that made it) then it started being very dull..... opera , three tenors.... the shows was good not fantastic and first time i fell asleep in one show lol.....ive cruised 10 times and this one was the first i was looking forward too getting to Sydney. Service Hit and Miss and mostly disappointing my daughter was bullied by a certain group of people at the pig and whistle it became very noticeable we made a complaint and nothing was done to this group and when something was said they became worse. I was told it was not violent abuse then they can act.... well emotional abuse comes under violence. Service of waiters and cabin stewart was average but our cabin stewart went way beyond when they lost our luggage on the ship first night we finally got it at 11pm. Ports and Shore It was expensive and tendering became a night mare. Voyager was good to go on but if your thinking of a reposition cruise and younger its mainly for the older sect thankgod the adelaide crow supporters hopped on in darwin bless you. im 55yrs and i know im getting old but im not ready for a retirement reposition cruise again. Read Less
6 Helpful Votes
Sail Date: October 2016
After a month long trip thru Europe, my wife and I were looking forward to our second cruise aboard the Brilliance of the sea from Barcelona, Spain to Tampa, Florida. Having cruise on her back in 2003, we always talked about how beautiful ... Read More
After a month long trip thru Europe, my wife and I were looking forward to our second cruise aboard the Brilliance of the sea from Barcelona, Spain to Tampa, Florida. Having cruise on her back in 2003, we always talked about how beautiful a ship she was and how good the food and entertainment was. Unfortunately, this was not to be a repeat performance of the same caliber. We were very fortunate to have a wonderful stateroom attendant by the name of David, who was the best we have had on our 40 plus cruises. He is leaving this ship in a few months to work on RCCL's new big ship. EVERYTHING from there goes downhill. A lot of furniture has been replaced with a cheap uncomfortable variety. Secondly, and probably the worst was the HORRIBLE and CHEAP food that was provided all over the ship. ( Can't speak personally to the specialty restaurants)! However, i heard from several people that paid for one of those restaurants how bad it was. The breakfast and lunch buffet which was wonderful on our last visit to Brilliance, has deteriorated to being mostly bland, repetitive, overcooked, lower quality food, that most people were trying to get around, by asking the chefs to make them something else not on display. EVERY day the menu at this venue was the same (14 days the same). Most of the items were so over cooked that it was like eating mush. The steaks were more like rubber than beef. Missing from the menu was salmon, available on all other ship we sailed on. I could hear half the people eating talking with other people or even the staff about how bad the food was. It was usually the main topic of discussion. The help was another issue. The number of staff at the buffet had been reduced to bare bones numbers. This caused delays in tables being cleaned off. The mood of many of the staff was not happy because they were in their own words over worked. Management was the cause of all the problems. They were either not well trained or didn't care either. They would stand around various buffets while trays of different foods were almost empty or they were empty. People would have to complain in order for them to notice and have the item refilled. The Main dinning room, well were do I start. They screwed up our request placed a year before and verified a week before departure to sit at a table for 2 at the early seating. No it was a table for 8 at the late seating. That took a fight to get it changed. There were many people with the same issue behind me in line when I left. Here ws the same problem as the buffet area, too few staff with an attitude. NEVER I cruised on a ship with a FORMAL night dinner menu consisting of Pizza and chicken items on it. PIZZA really! Now they did have a steak, but I defy you to chew it and they knew how bad it was because they offered a better cut of steak for a CHARGE! What the hell was RCCL thinking about when they mad all these IMPROVEMENTS to this ship? Complained to the head Chef and calling him that is overly generous, and got a I never heard a complaint before, Been serving dead people chef? He could not care. Sad to see so many people unhappy about thee service, food, and even the condition of the ship herself. Broken chairs that had protruding metal that could cut you. Enough already if you dont get the point by now, I have a row boat for you for $1000.00 a night you might enjoy. Have a great cruise, just not on the ship. We will never sail on RCCL's older ships again. Read Less
2 Helpful Votes
Sail Date: October 2016
We chose the Brilliance because we cruised from Boston two years ago on the same ship. Two years ago the service was AMAZING! This trip turned out to be the biggest disappointment ever. We are diamond members and had to search high and ... Read More
We chose the Brilliance because we cruised from Boston two years ago on the same ship. Two years ago the service was AMAZING! This trip turned out to be the biggest disappointment ever. We are diamond members and had to search high and low for all the so-called perks for diamond cruisers. (Pathetic) The food in the dining room was the worst we have ever had. It was tasteless, cold, and one of the oddest menus we have ever seen. Room service was unreal. Ordering room service for breakfast was something we loved to do so we could spend time on our balcony in the morning.. however.. it was the worst we have ever had.. Cold.. dry .. HOT milk, not warm.. HOT.. yogurt was as liquid as milk was.. I can't even describe it all.... Our dining room staff was less that standard and most didn't seem very happy to be there. Our room stewart however was our biggest perk. He did an amazing job and went above and beyond. No matter the perks.. this was our last cruise on Royal Caribbean.. Read Less
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