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2 Helpful Votes
Sail Date: April 2019
We were in Silver Suit #9236: a balcony by the mid ship elevator. I thought it was a great location near the Stabilizers. We hardly felt any motion from Barcelona to Dubai. We ate Br, Lu and Dn in the Silver Dining Room every day from ... Read More
We were in Silver Suit #9236: a balcony by the mid ship elevator. I thought it was a great location near the Stabilizers. We hardly felt any motion from Barcelona to Dubai. We ate Br, Lu and Dn in the Silver Dining Room every day from Day 2 onward. We could have had Lu the first day, but we didn’t know the Silver Dining Room was open till we got to our cabin. I called about Dn the first night, but was confused by their answer. We went to the Windjammer Buffet on Deck 14 and got a Noodle Bowl. Br was the usual assortment on Eggs, Pancakes, fruits, Oatmeal, Yogurt, Juices, etc. They have a Latte, Cappuccino, Hot Chocolate, etc. machine so you don’t need a coffee card. Sometimes you can get the Waiters to make the drinks for you. They use real plates and silverware + glass drinking glasses. Lu was a big spread with multiple Meats and Seafoods, lots of salads and vegs, and desserts like Tiramisu & Cheesecake. Dn was Appetizers. They always had 4 hot appetizers like small Chicken Legs, Shrimp, Spring Rolls, Onion Balls and Sausage Rolls. They always had 4 cold appetizers plus Cheeses and Wafer Bread. Small desserts, but you can have free alcoholic and soft drinks from 5:30pm till 8pm (and lots of people do). We never saw the need to go to the Dining Room! We had reserved a Transfer Tour from the Barcelona Airport to the Port. But, the Immigration line took over 1 hour and we missed the bus (they don’t wait). Fortunately, a RCCL rep was there that got us on a direct transfer bus from the airport to the ship at less cost. Great!!! NOTE: You have to reserve the direct transfers from the Reservation people (they are not shown in the on-line Shore Trips). Check-in was very fast. The rooms were ready early at 12:15pm. We had reserved the 10.5 hr The Best of Rome shore trip, but my wife wasn’t feeling good after the long flight from the US. A Shore Excursion rep refunded our money. We had a pleasant walk in Civitavecchia, the Port for Rome. We had Lu in town overlooking the MedMer. We walked around the Port area in Naples, and had a Pizza Lu. We walked a mile from the Port in Athens @ (37 56.23N 23 37.46E) to the spectacular Church of the Holy Trinity @ (37.943651° 23.644060°). NOTE: It is a 2.5 mile walk one-way from the Port large ships must use to the Subway Station to go to the Acropolis. We took the 10 hr ship tour to Petra. We walked the 3 Kms thru the Siq to the Treasury façade and back in 2.3 Hrs. I took 400 pictures. The light is really good for pictures in the Siq in the morning. You could rent horse-drawn carts for a fast ride to the Treasury. Our ticket included a ride down and back on a slow horse led by a local tribesman. You could also rent Golf Carts with a driver for a moderately paced ride. We passed on all of them because we wanted to look for birds and take pictures. In my view, if you took the horse carts, you would largely miss the beautiful views in the Siq. NOTE: The main trail goes on for another 3-miles (5Km) to the 4000-seat ancient Amphi-Theater carved into the rock, the Colonnaded Street (where ancient shops had been located), and the 135,000 sq ft Great Temple. There were mobs of People coming downhill to the Treasury at Noon as we were walking back to the entrance. I’m glad we got here earlier. Our only delay was where a woman had fallen at a narrow place in the Siq. This created a real bottle neck for the horse carts. There seemed to be Park Staff caring for her already. Petra is not Handicap accessible. Our tour included a Buffet Lu at the MovenPick 5-Star Hotel next to the entrance to the Petra Park: Hummus, Zucchini Hummus, Tomato slices, Mint sauce, Olives, 3-Peppers w Cheese Sauce + Pulled Pork w Rice + Pita Bread ++ Chocolate Tart, and Chocolate Mousse. Beautiful!!! The bus ride to and from Petra was interesting as well. I took 170 pictures on these drives. Part of the drive was on the Kings Highway mentioned in Numbers Chapter 20. We didn’t get off the ship in Dubai till time to go to the airport. Read Less
3 Helpful Votes
Sail Date: April 2019
This cruise completed around the world cruising for my husband and I. It had a similar itinerary as one we booked in 2017 with 2 other couples. Unfortunately, serious illnesses in the other couples forced us to cancel that cruise. All ... Read More
This cruise completed around the world cruising for my husband and I. It had a similar itinerary as one we booked in 2017 with 2 other couples. Unfortunately, serious illnesses in the other couples forced us to cancel that cruise. All are now healthy and we tried again. Very excited about being the first to sleep in the bed, eat at that table, see a show in the theatre etc. We sailed from Barcelona to Singapore. That constituted 2 cruises by RCCL. We soon found out maiden voyages are not without many issues. But first they many positive things: We loved our Silver Jr. Suite. This was cruise #27 for us and this was our favorite cabin. It came with perks we didn't expect like access to Silver lounge which we thoroughly enjoyed. We were told that the silver lounge and the gold lounge would be taken out once the ship reached Shanghai its home port. The 2 lounges will be made into VIP gambling lounges instead. We loved trying new things: (1) North Star which we did twice. Once taking lots of pictures and once just for the enjoyment of being 300 feet above the ocean and seeing the sides and top of the ship from a whole new view. (2) I-Fly the skydiving simulator. It was fun and really didn't warrant the nerves that led up to entering cylinder. (3) Bumper cars at sea. Have not been on bumper cars in 20 maybe 30 years. Much nicer than any from past. The ship has many whimsical decorations i.e. pandas and food truck sculptures on outside deck. There was also 3 pools: outside, inside and solarium. The solarium had 2 small decks off each side. I don't think many people knew they were there because hardly anyone was out there. When we told our friends about them I don't think they believed us because they had been in the solarium and didn't see them. Food was ok in dining room. Our friends insisted on eating every night in dining room. We chose anytime dining but made reservations for a certain table at the same time each night. There were many mix ups and the table was often filled when we arrived. After speaking with several people who were suppose to be in charge, it finally got straightened out. Enjoyed breakfast and some lunches in silver lounge. It was quiet and more relaxed. The entertainment was very good for the most part. I think they brought on some top acts for the maiden voyage. We greatly enjoyed the production show (there was only one in theatre) Showgirls. We saw it twice. There was a production show in the Two70 lounge called Silk Road. It wasn't ready until after Dubai so anyone getting off Barcelona-Dubai didn't get to see it. The costumes, dancing and special effects were amazing, but I still have no idea what the story line was. Neither did anyone I talked to. Ports: Did ship shore excursions except for last port in Penang. That was the only port after Dubai you could get off and walk around on your own. Checked many bucket list places: Amalfi Coast, Pompeii, Acropolis, Petra, Suez Canal, Dubai, Amalfi Coast. Stops in India would be classified as one and done. It was as expected, dirty and noisy. Not the highlight. Singapore is one of my favorite cities in the world. It gave me great pleasure to introduce it to our friends traveling with us. Gardens by the bay night light show as well as daytime visit, Marina Bay Sands light show over the water can not be missed. One of the reviews talked about the RCCL app for the phone. Not to be disrespectful, but he could not possible have used it. Yes it was suppose to do all the things he claimed but they didn't work. Dinner reservations made were suppose to show up on calendar and never did - at least not all of them. We went through activities on the app first day and put things on our calendar. The problem was those events never happened on the ship. The activities in the Cruise Compass and the app often didn't agree. You could look up your folio. That was the only reliable thing on the app. We talked to staff members and learned it wasn't a Spectrum of the Seas issue but a RCCL issue. My husband marked it low on our mid-cruise survey and received a call from IT. They couldn't disagree with anything he told them and thanked him for his input. Nothing changed however. There were a lot of little things that I attribute to the fact the ship was made for the Asian market and when the ship reached Shanghai it would operate differently. There were only extremely high end stores on board. You rarely saw anyone in any of them. Those will stay. People complained about no bingo but Asian market doesn't support bingo so too expensive for short trip. Different bars had different things. It was a real complaint of our traveling companions that there were no bitters on board until after Dubai. Olives & cherries for their drinks were often none existent at the Schooner bar. Since I don't drink anything that requires those items it wasn't a big deal to me. There were other things but honestly I believe the screwups or lack of supplies was simply because they would not be used in China market. Even the cruise director staff will be exiting in June when arriving in Shanghai and speaking Mandarin is the new requirement for staff. Since I do not plan to take a cruise in the Asian market I am glad I got to take the 30 day maiden voyage and enjoy this beautiful ship even with all the hiccups. I could tell more but it won't matter because there will not be another cruise like this one. Read Less
11 Helpful Votes
Sail Date: April 2019
Ovation is a spectacular ship with friendly accommodating crew who work extremely hard and diligently, except for one crew member who managed to spoil our cruise experience for us to the extent that we are now canceling 3 more booked ... Read More
Ovation is a spectacular ship with friendly accommodating crew who work extremely hard and diligently, except for one crew member who managed to spoil our cruise experience for us to the extent that we are now canceling 3 more booked cruises aboard the same ship even though it means we will lose a $1200 non refundable deposit. We are so upset by our experience that we have chosen to lose our money rather than cruise with Royal Caribbean again! The specialty dining at Wonderland and Jamies is a true delight but Chops Grille is now trading on their reputation from years ago, as for the dining room....I've had better food in a hospital. Entertainment was creative and visually pleasing on all levels, but did find queuing for shows hours ahead of time a tiring experience. Our cabin was well appointed and spacious, more storage than you could dream of, tea was provided but no coffee. Getting on and off was easy and efficient. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this repositioning cruise from Sydney to Honolulu primarily because we got a good deal and the fact that the itinerary included three stops in Tahiti and a stop at Lahaina, Maui. Unfortunately, after booking, we were advised by ... Read More
We chose this repositioning cruise from Sydney to Honolulu primarily because we got a good deal and the fact that the itinerary included three stops in Tahiti and a stop at Lahaina, Maui. Unfortunately, after booking, we were advised by Royal Caribbean that they would have to cancel the Maui stop. Since this was to be Ovation of the Seas' first visit to the US, the US authorities apparently needed to carry out thorough inspections of the ship and it would, therefore, have to remain in port for an extra couple of days. So we would have to skip Maui and arrive in Honolulu one day early, although we could remain on the ship an extra day in the port. Consequently Royal Caribbean promised to refund passengers the equivalent of one day's fare to their onboard accounts, which we thought was fair and reasonable. So while we were a bit disappointed to miss out on Maui, we appreciated the credit in our onboard account and the extra day in Honolulu. Anyway, after that long-winded introduction, I have to say that this was a pretty good cruise! Leaving Sydney Harbour after dark was quite memorable. We also enjoyed the three stops in Tahiti, particularly Bora Bora. The weather was kind of damp in Papeete and Morea, but we were especially lucky with the weather in Bora Bora, which is a stunning place. It's definitely somewhere I would like to return to. My wife particularly enjoyed shopping for Tahitian pearls in Vaitape, the main town in Bora Bora! The ship itself is huge, modern and well appointed, and being less than three years old is still in very good condition. I had thought that having more than 4,000 fellow passengers might result in the ship being too crowded, but we didn't find it to be a real problem. For example, while the Windjammer Marketplace (the main buffet on Deck 14) got very busy at times, we never had a problem finding a table. Also, due to the size of the ship, there was not too much motion most of the time. We did find the food in the main restaurant to be a bit disappointing the first few nights. However, we then started asking our waiters for recommendations on which dishes to choose and after that enjoyed almost every meal. We ate in the main restaurant most evenings and had breakfast and lunch in the Windjammer Marketplace where we found the food quite acceptable. Overall, the food on the cruise was, in our view, fairly good but not as good as we have experienced on some prior cruises. Our balcony cabin was great. No problems there at all. Also, the level of service provided by the crew and their friendliness throughout the ship was almost always exceptional. We went to a few of the evening shows in the Royal Theatre and were not disappointed although the sightlines from the upper audience levels were a bit restricted. Embarkation in Sydney and disembarkation in Honolulu both went smoothly. We found the wifi to be very good. We pre-purchased a "surf and stream" package for one device, which worked out quite well as we were able to switch between our three devices (two smartphones and a laptop) as required. The cost of pre-purchasing the package, while not cheap, turned out to be considerably less than if we had bought it on the ship. So, overall a memorable cruise on a nice, modern ship, with the highlight for being the one-day stop at Bora Bora! Read Less
11 Helpful Votes
Sail Date: April 2019
Hmmn. The good - Great service by the crew who work hard to keep us all happy. Good food overall in the main restaruant, though I think Carnival do a far better job at the bistro. Chops Grill was fantastic at breakfast. No passnegrs ... Read More
Hmmn. The good - Great service by the crew who work hard to keep us all happy. Good food overall in the main restaruant, though I think Carnival do a far better job at the bistro. Chops Grill was fantastic at breakfast. No passnegrs were to be seen at Johnny Rockets. Those who went reported back on bad food. The pools were great.. This is one thing RC have all over Carnival. The pools are bigger, cleaner and the life guards ensure the kids are behaving well at all times. The not so good - The ship is looking increasingly old and tired. Quite a few rust spots on her. The cabins are worse than a 2 star hotel. The crew works hard to keep her clean, mind you. The lifts were particuarly slow and not well programmed. The evening shows were better than expected. The ice rink shows were fantastic. While the crew works hard to reinforce the message of "wash your hands," for some, the message will never get through. Time and time again we saw quite a few other passengers disregard good hygene standards, particuarly at the bistro. e.g picking up food with their bare hands instead of using the tongs. Sure enough, there was an outbreak of cold and flu on the cruise. The whole process of disembarking for shore excersions was average at best. At The first port) Penang, it took over an hour to get us off the ship once the ship was cleared. That had a negative flow on affect for the shore excersion which was cut short. Read Less
2 Helpful Votes
Sail Date: March 2019
My wife and I have sailed on the Explorer of the Seas for multiple cruises and had high expectations for the 4 B2B Odyssey cruise that was offered from Sydney to Southampton, UK from March 29th to May 7th. Those expectations have not been ... Read More
My wife and I have sailed on the Explorer of the Seas for multiple cruises and had high expectations for the 4 B2B Odyssey cruise that was offered from Sydney to Southampton, UK from March 29th to May 7th. Those expectations have not been achieved. Due to a high number of older and more experienced cruisers, who are apparently much more tight with the pocketbook, we have had many of the venues we enjoyed stopped or marginalized for Royal Caribbean to cater to their Diamond and Diamond plus cruisers at the expense of anyone lower. Bingo was stopped due to low participation, yet the problem, was very little advertising, playing Australian versus US Bingo, low payouts and constant switching of the venue time and location. The Casino has been lightly attended and part of that was the introduction of new slots with higher minimums. They even increased the minimums on the Blackjack tables. They refused to change out card decks if a player requested it. If you wanted to play craps many times one would have to play alone and only late in the evening. Many of the scheduled poker, blackjack and slot tournaments were canceled due to lack of minimum players. Even when we tried to recruit more players to come, the ship refused to broadcast that we were seeking a few more players to play. Complaints to the CD were dismissed by his saying that the decisions were coming out of Miami. Laundry was refused due to being in the wrong bag. (It was a plastic bag for a special one cost for the bag that our steward had left us earlier and we had not utilized but they only ran on certain days versus the higher cost itemized laundry bag.) This has been a very disappointing cruise, and seems to be getting worse as it goes on. Since this was 4 B2B instead for just one repositioning cruise, the entertainment was stale by the second leg of the trip. Timing was not very well coordinated with other activities like meals. We enjoyed the enthusiasm of the entertainment staff but the Cruise Director and Asst. Cruise Director tended to act like a couple of juveniles with a morning show that was a level of entertainment not much above that of juveniles. Sort of Bennie Hill type of humor. Maybe the geriatric crowd aboard Royal Caribbean on these repositioning cruises love this sort of stupid antics but I found it demeaning at many times. My recommendations are not to take the repositioning cruises on Royal Caribbean unless you are a Diamond or above in their Crown and Anchor Society. it just does not pay to be onboard. Read Less
3 Helpful Votes
Sail Date: March 2019
This was the worst cruise we have ever had. Missed two stops, they said it was too rough, CRAP, just too many old people who would have been a pain to get them off. Food was poor, i got sick from Japanese. Italian was frozen pasta. We sent ... Read More
This was the worst cruise we have ever had. Missed two stops, they said it was too rough, CRAP, just too many old people who would have been a pain to get them off. Food was poor, i got sick from Japanese. Italian was frozen pasta. We sent our washing to the laundry, and they lost all our clothes, so when we got off the ship, we had no clothes for three days, in Singapore. We contacted them when we got home, and they insulted us by saying they will only pay us 60% of the cost of our clothes. NOT GOOD ENOUGH! Room was clean, but every morning, we would be woken up by loud banging, them fixing pipes in the walls that were leaking. The hand basin leaked into my cosmetics bag, and destroyed lots of items. Once again, they didnt care. I tried to buy a drinks package before we got on the ship, as they said it was cheaper to do before, but they locked me out 2 days before we were to go on the cruise, so we got stung a huge price when we got it on board. We spent over $3500 on board, and this is how we got treated. I wrote to them telling them all the issues we had, and not a response....... Never ever ever again....... Holland America all they way now. Read Less
6 Helpful Votes
Sail Date: March 2019
We chose this cruise because of its itinerary. We hadn’t been on Royal for a few years and didn’t expect that it would be so changed. It has or it’s just that we are spoiled from our other non royal cruises. The staff didn’t ... Read More
We chose this cruise because of its itinerary. We hadn’t been on Royal for a few years and didn’t expect that it would be so changed. It has or it’s just that we are spoiled from our other non royal cruises. The staff didn’t care. For instance it took two full hours to disembark. No staff to direct passengers while waiting or offer suggestions as to where to stand. We were the first group scheduled and we were self assist. It appeared that they were discharging their tour groups first so there we were along with another 1000 or so people waiting two hours. And then the announcer actually told the following group to report while we were still there. Total chaos and rude staff. Elevators ran inconsistently or not at all. They were also out of service for much of the trip. We were sitting in the shade poolside for several hours when a representative said”hey guys we have to move you”. Really? They had decided to set up a poolside buffet and told 40 people to move. Poor planning. And very rude to top it off. There are too many choices to use vacation time and money but this is a no brainer. We won’t be back. They won’t miss us and we won’t miss them. Read Less
6 Helpful Votes
Sail Date: March 2019
We are Diamond Plus RCI cruisers. Have always enjoyed our RCI cruises. I must say that this was the Most Disorganized cruise we have ever taken. It seemed that one department had no idea what another department was doing. We had ... Read More
We are Diamond Plus RCI cruisers. Have always enjoyed our RCI cruises. I must say that this was the Most Disorganized cruise we have ever taken. It seemed that one department had no idea what another department was doing. We had great waiters in main Dining Room, we were on My Time, deck 3. The evening menus seemed to be same menu day after day. We truly missed the Chef's Suggestion of the Day that we used to have. The breakfast menu on deck 3 was the same everyday. We just walked over to center of Dining Room for buffet. The Royal Caribbean Dancers and Sinhers were a highlight for our entertainment. The rest of the entertainment was a major disappointment and that's probably why the Palace Theater was hardly more than half full regardless if it were early or late show. First RCI ship we have been on where entire crew (all departments) were not represented at Closing Show. We were sad to see that it was only cruise director/activity director staff and Royal Caribbean Singers and Dancers. I realize that this Review sounds like I am a complainer but I really am not. I spoke with countless other passengers to see if I was off base. Most that I spoke with felt as I did I found. To be honest with you, if this was my first RCI experience I would not be cruising on RCI again. As it is we have four more RCI cruises booked at this time with another on Explorer of the Seas on November 4th. If we didn't already have plane and hotel reservations already paid for I would cancel the cruise on the Explorer. I am praying that there will be a different management crew on that cruise and things will change for the better. Read Less
6 Helpful Votes
Sail Date: March 2019
This was our first time cruising with Royal Caribbean and it will be our last. On a number of occasions we raised our concerns with the management of the ship. Concerns raised include stains on towels ( which looked like blood on one ... Read More
This was our first time cruising with Royal Caribbean and it will be our last. On a number of occasions we raised our concerns with the management of the ship. Concerns raised include stains on towels ( which looked like blood on one occasion and mascara on another) on the first occasion I rang the Hotel director, whose number was in the cabin, re the towel issue to be informed that someone would be down with clean towels , ( I am still waiting) and the to be asked how I got his number, the card din the cabin disappeared that evening. The next night we had the issue of what looked like mascara stains, this time I went to the guest services desk. The towels were replace and we had a visit from the deck supervisor. On the first sea day between Sydney and Brisbane, when the weather was poor. There is insufficient break away areas for the number of passengers that were on the ship. The promenade area was parked like sardines and some bright spark then decided to run the morning Zumba class in that area. We were on My Time dining, for the first seven days of the cruise, all 4 of us thought the food was poor and the service was shoddy. After the mid cruise questionnaire, where we raised the issue of service, quality of food, things did improve drastically. There appears to be a significant number of middle managers/supervisors standing around in the dining room doing little while the waiters and assistant waiters are running around Unfortunately due to the swell two ports, that were tender ports were missed. But the at Darwin, you had to be a mountain climber to get on and off the ship due to the extreme angle of the gang ways. I requested to see the health and safety officer plus a copy of the risk assessments for the gang planks at Darwin in at least 4 occasions, I have still not received anything despite being informed by 4 staff that someone will be in touch and it being logged - still waiting! The cabin was good, for an accessible cabin but it was showing its age. Bed linen was rather thin. Entertainment- the dancers/singers were good and delivered 3 strong performances as did the ice skaters. We didn’t attend the other shows. We thought the range of activities on offer through the sea days were weak. Given our experience on this ship, with a management team who on the face of it, say yes but then totally ignore passengers comments. We will never cruise Royal Caribbean again Read Less
6 Helpful Votes
Sail Date: March 2019
This was part of a 3 leg repositioning cruise from Australia to Europe ... with hardly any stops on the 13 day leg from Dubai, we transited the Suez Canal without proper narration as to what we are seeing starting at 4 am. The only ... Read More
This was part of a 3 leg repositioning cruise from Australia to Europe ... with hardly any stops on the 13 day leg from Dubai, we transited the Suez Canal without proper narration as to what we are seeing starting at 4 am. The only other port calls were Athens and Valletta... both stops if you haven't been before were guessing games as the cruise line did not give port information for those wanting to explore on their own.. it's all geared to those taking shore excursions This cruise had a lot of sick people on board .. it was difficult not to catch whatever was going around. The captain withheld much information about what was going on on the ship and of course sugar coated what little information he gave... of course with 3,000 people you don't want to cause alarm but intelligent people are not sheep.. Although the Explorer OTS is my favorite class of ship in the RCI fleet, the ship is very tired.. obviously in need of maintenance and refurbishment..it will be limping into the shipyard.. Our last cabin was a disgrace.. so many items broken or not working.. (our reward for Royaling Up) .. Dining room service for breakfast and lunch..? How about waiting for 40 minutes for a menu item that they don't have... grapefruit! Lunches were only good on sea days when you could help yourself to the salad bar buffet style... I don't understand if the wait staff is short handed or something else.. The entertainment is never the best on repositioning cruises but this was probably the worst.. Some of the dancers were sent home at selected ports as they also got sick..The ventriloquist stayed healthy but...! The ice show is always good, but at one point the lead female ice dancer got sick and was also sent home.. The ports from Australia to Dubai were selected for the convenience of RCI .. not enough hours in any port except Darwin and Dubai where the ship stayed overnight.. The inconvenience of having to pack up everything and move to another cabin defeated the purpose of unpacking once and enjoying a relaxing cruise ... totally for the convenience of the cruise line ...this cruise, not even offering to move your closet of hanging clothes for you to lessen the blow.. imagine being sick and having to pack your bags and move to another cabin ... Would i take this particular cruise again...? probably not! Read Less
1 Helpful Vote
Sail Date: March 2019
I booked this trip well over a year ago, and had six friends join us which was great. We were all very excited and had pre-booked and pre-planned everything possible. To start with, the embarkation at Sydney was fairly quick and our ... Read More
I booked this trip well over a year ago, and had six friends join us which was great. We were all very excited and had pre-booked and pre-planned everything possible. To start with, the embarkation at Sydney was fairly quick and our room was available straightaway, and this was probably around 1 pm. We were immensely happy with our particular room up on level 12 but I will go into that in more details later. We had lunch up in the windjammer cafe which was very nice with plenty of variety and it didn’t take too long until we found seats for all of us. By the time we got back ,our bags had arrived so it was a very efficient service. We had pre-booked the chefs dinner, The gallery tour and lunch, and also the wine around the world talk and tasting. All the information for these were waiting in our cabin for us which again is great service. We met our cabin Steward KOLI..He turned out to be a lovely young gentleman, very personable and very very efficient. So we all just wandered around the ship and checked everything out and eventually met for dinner in the main dining room, where on that night, and every other night following, we had really really nice food. We had Billy and Inyomen, looking after us every night, and they also were extremely friendly, extremely efficient, with a great sense of humour. We had some people with food allergies and one vegetarian, and they went out of their way to ensure everything was okay for them. My husband and I are not great socialisers , as we don’t drink a real lot, and generally don’t bother with the shows, we just like to relax, read a book, have a nap, and do very little. And many times we did do this. But my friends are more outgoing and like to do all the activities and see the shows, so we went along to a few of these things, like trivia, karaoke, and all sorts of other shows, and I have to say, that despite myself, I had a really good time at these activities. We saw ice shows , Movies, parades, art shows, and I watched the wave Rider and golf activities. And generally kept myself entertained, together with long long periods in the Jacuzzi that was in the spa , Very near our room. We thoroughly enjoyed our gallery tour and huge lunch and bottomless champagne..wow Same with the wine tasting.. I’ve been to Champagne in France, and many wineries in Australia, but still learnt things from the sommelier on this cruise.. The best of course was the chefs dinner. Wow wow wow..worth every cent.. way too much food and wine, but a fantastic experience.. So, we also had some other stuff go on...Two medical airlifts early on in the cruise.. not that great for the patients ( who I believe are ok now) but quite exciting for those watching the skill of the pilots and medical staff. Our cabin afforded us the best view ...so many photos and videos taken.. Apparently another medical problem which meant we departed Darwin abit late.. Two missed ports of call. Airlie and Yorkies Knob.. which meant we only stopped at Brisbane and Darwin... Quite a few people disappointed, but really didn’t bother me, as I’m aware that these stops are often missed due to the weather.. those people who set their hearts on seeing the Great Barrier Reef, would have been better just going up there for a few days , as cruising and using tenders is a 50/50% chance.. I had prebooked private excursions at both places and was SUPER surprised to get my money back immediately...no questions asked. Read Less
2 Helpful Votes
Sail Date: March 2019
Chose this cruise because of dates and thought we would try something new. Reviews were good. We travel Celebrity as a rule. Use TAs as transportation Extremely disappointed in this ship. Food was absolutely inedible. First ... Read More
Chose this cruise because of dates and thought we would try something new. Reviews were good. We travel Celebrity as a rule. Use TAs as transportation Extremely disappointed in this ship. Food was absolutely inedible. First night in Giovanni’s ordered filet medium well.. was medium rare and took 25 minutes for another. Too late. Tho the shrimp was good Chops Ok MDR service poor except for one evening. One night we sat for 20 minutes and finally asked for a server. Food poor. Buffet the same. Fresh Vegetables looking worse for wear within days of sailing. Jello for dessert! Public areas not clean. Restrooms dirty. Paper on floor. Men’s restroom not clean around toilets. We spoke with housekeeping but to no avail. The “canned” air in cabins debilitating in spite of our balcony. Too much smoking...can’t believe people allowed to smoke INSIDE the casino On a positive note...liked layout of the ship. The crew was fabulous! They truly cared about their passengers. They did a nice happy hour for diamond etc every night. Nice to have decent coffee in diamond club. Our cabin steward was terrific. Our cabin was nice. Officers were disengaged. When I saw an officer and spoke to him or her I usually got little or no response I’m sorry to say it was a terrible experience. We shall never use RCL again. We are back To Celebrity. Read Less
1 Helpful Vote
Sail Date: March 2019
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good ... Read More
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good choices specialty the classic series and Forever group.Embarkation was slow and disorganized same at ports .One thing they did not pay much attention to washing hands at the venues sometimes machines was empty. Dining room waiter and assisted we had were excellent in general everyplace waiters were absolutely helpful. and good. We're nice set up for Crown Royalty members. We never met all the officer just few and on Capitan reception only cruise director and hotel manager excursion stuff. In many areas different than our other cruises on Royal. Food was good some days others not fish was or overcooked or not cooked enough. Desserts small choices specially at dinner time. Always pushing sales but merchandise is same all the time. Read Less
Sail Date: March 2019
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore ... Read More
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore excursion desk beyond poor. Expansion of diamond lounge was a great move. Luggage confiscated without notification or cause. Incorrect and conflicting information on shore excursions. No one at desk would double check with vendor for correct information. I completed a cruise questioner on day 6, all above comments mentioned and ignored. Sometimes simple things can be best: egg drop, master chef contest, free speciality coffee, all great ideas. By what appeared to be a concerned crew, but lack of follow up in many other areas disappointing. Made my time dining reservations six months out, but had to change time due to another person. Entertainment was the cruise highlight, as was my mate Read Less
Sail Date: March 2019
Except for the Rosario Strings and the Buenos Aires tango show, the others seemed a bit tired. Jody the piano guy was a disappointment as we normally like to sit and listen and sing along with the piano man. The other area that could ... Read More
Except for the Rosario Strings and the Buenos Aires tango show, the others seemed a bit tired. Jody the piano guy was a disappointment as we normally like to sit and listen and sing along with the piano man. The other area that could be improved was the lack of 24 hour food. The larger ships have a place where you can get some some savory and sweet snacks almost round-the-clock. One thing they added for the lunches in the dining room was some hot buffet and dessert. This combined with the tutti salad bar made the lunchtime much more enjoyable. Whoever thought of that gets a gold star. Otherwise the repeating lunch menu got tired real quick. As this was a repositioning cruise, the enrichment lectures were lacking. Could have done a little more. The port of Ponta Delgada is not as good a stop as Madeira or the Canary Islands. The service was excellent and the ship in good shape. Enjoyed the cruise overall. Read Less
2 Helpful Votes
Sail Date: March 2019
We wanted to visit Cuba. The Good - Our best experience was table 512 in the main dining room! Marvin and Louie, awesome people! Dinner we had the best service, great guys with a sense of humor, friendly and professional! The shows ... Read More
We wanted to visit Cuba. The Good - Our best experience was table 512 in the main dining room! Marvin and Louie, awesome people! Dinner we had the best service, great guys with a sense of humor, friendly and professional! The shows were fantastic and there was plenty to do on the at seas days! The food was nice, kudos to the chef as things were no overly salted or sweet! The Bad - No Jacuzzi was available the entire trip and the pool was not available until after two days . We decided to do an inside cabin this time and the cabin was much smaller than the pictures show you on the Royal Caribbean website . In addition the beds were put together and there was no walking space. The only way to get to the restroom was to jump over the bed and out through the front of the bed . The bathroom was much smaller than I remember another crew ships. In addition, multiple days on the more common floors there were foul odors transmitting through the air . I attempted to do the Royal Caribbean survey however I missed the deadline so I thought it would be best to put it here . The Ugly - The ship was in poor condition and definitely showed its age . Also, because we did not book shore excursions with Royal Caribbean we were treated as second best . In areas where there were tenders, we were not allowed to get off the boat until all the royal Caribbean shore excursion people were off first . When you asked a Royal Caribbean employee what can be done since they were time limit on the excursions they said if you didn't book them through us there's nothing we can do . One employee even said, next time get down to the room where they were giving out passes earlier. Which was just a rude comment! I certainly wouldn't consider that customer centric! I did call him out on it and even though there was an apology, it was disheartening to be spoken to like that while on vacation. I'm not sure if it's the ships we picked on royal but I'm doubtful I would choose Royal again. Read Less
3 Helpful Votes
Sail Date: February 2019
I was disappointed on this cruise. My bag never made it to my room. I had to find it myself - at 5pm. That is unacceptable! The food was good and I like having the same table every night that was a plus. My cabin mate felt the rug was ... Read More
I was disappointed on this cruise. My bag never made it to my room. I had to find it myself - at 5pm. That is unacceptable! The food was good and I like having the same table every night that was a plus. My cabin mate felt the rug was very dirty in our room. In the Windjammer they have the cruisers serve themselves - that is not good because that can spread disease very quickly. That is why I prefer ships that don't allow that- like Holland America. The ports were good on this cruise - Puerto Rico, Saint Maarten and Labadee Haiti - where I ziplined which I really enjoyed. The biggest positive comment I have about this ship was the entertainment - it was AMAZING. Mama Mia was just as good as on Broadway in NYC! Ocean Aria was very different - like a Cirque Show! The comedians were awesome!!! Royal Caribbean's entertainment has improved and I have always love their entertainment but it actually got better! So all in all there were positives and the bags not arriving till 5pm was a definitive negative! Read Less
2 Helpful Votes
Sail Date: February 2019
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. ... Read More
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. Many activities for teens. Entertainment was either very good or disappointing but the parties and outdoor movies were great. Food was delicious in both dining rooms. Valentines was celebrated with a fantastic chocolate buffet. I truly appreciated how the staff encourages people to wash hands. Issues: the app isn’t reliable , announcements can’t be heard in the cabin, smoking areas are not located in great areas..... casino stinks of smoke and the smoking area on deck 11 is too close to the doors and towel station... several of the staff at the customers service desk were not fluent in English which led to mistakes and misunderstandings. Our stateroom assistant was outstanding.... he couldn’t do more for us. Read Less
1 Helpful Vote
Sail Date: January 2019
As one of the smaller Royal Caribbean ships, this was perfect for a 4 night cruise. There was enough to do but not too much. All the staff I encountered seemed friendly and committed to helping us have a good time. As a smaller ship, ... Read More
As one of the smaller Royal Caribbean ships, this was perfect for a 4 night cruise. There was enough to do but not too much. All the staff I encountered seemed friendly and committed to helping us have a good time. As a smaller ship, the pool areas were not as crowded as other ships which was nice. However, the hot tubs tended to be a little more crowded. I spent half a day at sea sitting out working on my tan. The water in the pool was chilly so I only stuck my feet in. I was in a junior suite which was large and had a balcony that I enjoyed sipping wine on before heading out for dinner in the main dining room. The food and service was very good in the dining areas. I wished for more food availability in the common areas after 9:30 pm but service at the adult pool was decent. Overall, it was a fun and relaxing trip. Read Less
Sail Date: December 2018
Food was unimaginative and generally not particularly well prepared. Main dining room menus were repetitive and pushed filet mignon and lobster with expensive add-on prices. Theater screens/projectors were out of focus, old and ... Read More
Food was unimaginative and generally not particularly well prepared. Main dining room menus were repetitive and pushed filet mignon and lobster with expensive add-on prices. Theater screens/projectors were out of focus, old and inadequate. Schooner lounge space was completely inadequate for trivia while main lounge at the rear seemed to be underutilized. Internet was fast but greatly overpriced with no option to purchase minutes, just days for $30 or the entire cruise for over $300! Good lecturers hampered by poor screens and projectors making reading the charts difficult or (mostly) impossible. Casino had a 5% tax on any use of cruise cards when buying into a game. Chefs table was disappointing when compared to Princess: appetizers and dessert were good and wine selection interesting but entree followed the dining room trend of unimaginative selection and poor preparation. Embark and debark were excellent even with unplanned debark in Port Canaveral rather than Tampa. Most staff members did there best with what they had. Cabin was very good and service was outstanding. Read Less
3 Helpful Votes
Sail Date: December 2018
Dining room this cruise far surpassed the specialty restaurants in food offered and service. Menus in the specialty restaurants had been cut down and the items Imost enjoyed in the past were no longer on the menu. This is a smaller ship, ... Read More
Dining room this cruise far surpassed the specialty restaurants in food offered and service. Menus in the specialty restaurants had been cut down and the items Imost enjoyed in the past were no longer on the menu. This is a smaller ship, does not have a promenade so shopping is limited. I prefer a more intimate cruise in order to interact with other passengers. Crew is very kind and very entertaining. Lots of fitness available outside of the gym to include zumba, live bands in the bars, comedy shows in the theatre all excellent. Embarkation was a breeze, very efficient. Disembarkation somewhat complicated by major storm requiring putting into a different port. Royal Carribean very helpful in making arrangements to get entire boat back to original departing port for those that airline reservations. Despite many storms most days were without much rocking of the boat. Did not avail myself of the excursions but did enjoy all the ports of call. Read Less
1 Helpful Vote
Sail Date: December 2018
First transatlantic. As a solo cruiser the ship size suited me perfectly enabling me to get to know a lot of fellow passengers. MDR wait staff were very good for early seating. Our table was for 8 people and it was a great mix, we were ... Read More
First transatlantic. As a solo cruiser the ship size suited me perfectly enabling me to get to know a lot of fellow passengers. MDR wait staff were very good for early seating. Our table was for 8 people and it was a great mix, we were very noisy due to the convivial nature of everyone at this table, lots of laughing. It was commented on that we seemed to be having a very good time every evening. Not a huge fan of Nassau but the day was sunny and warm, would have preferred the original Coco Cay port as have not been there. The biggest complaint was the disembarkation in Port Canaveral due to weather issues. The ship's staff were great but the wait times to get off the ship and in the terminal itself were much too long. Entertainment overall was very good but it's time they got rid of the Elton John impersonator, he is terrible. I've been exposed to his act on 3 occasions and it doesn't get better with age so I give it a miss. Other headliners were excellent and the RC singers and dancers were a great bunch. So many Diamond and Diamond Plus members meant the Shall We Dance lounge was very crowded. Read Less
6 Helpful Votes
Sail Date: December 2018
So, as they were offering this cruise with prices I last saw in 2007, I couldn't resist and booked an ocean view cabin for this transatlantic. Price covered both of us for what I normally pay for one person. Good start. We usually ... Read More
So, as they were offering this cruise with prices I last saw in 2007, I couldn't resist and booked an ocean view cabin for this transatlantic. Price covered both of us for what I normally pay for one person. Good start. We usually do balconies, but I figured we could live with a window. We flew into London a couple of days early and just to make sure we would join the ship, I booked the airport transfer WITH RCCL. Worth the extra cost (about 2x what a cab would have cost) to know they were waiting for us. As luck would have it, out of 40 flights on the Heathrow board that morning, only 2 were running late. Ours was one of them. In the end, the flight was only 5 minutes behind, but then, we spent over an hour getting through immigration, so I was still very happy to see the RCCL person waiting for us at baggage claim. He had our bags and off we went. The tip to buy our two bottles of wine to carry on AT the port was a good one. The two for one deal gave us 2 $9 bottles of wine that were the best ones of the cruise! Once on board and in our room, I wish it was easy to change the room layout so that the bed could be sideways and there would be room for a chair to sit by the window. Alas, its about a foot too short, so the bed is under the window and you have to sit on it to look out the window. Not a deal breaker. Lots of places to store stuff, but a downside to the lowest ocean view cabins is that they don't have a mini fridge. I was expecting a rather rundown appearance, as the ship goes to drydock for a refurb in 2019, but was pleasantly surprised to find only some nicks and scrapes to reduce the pristine appearance of the room. Everything worked. We were happy to find the Windjammer buffet well laid out, easy to navigate and rarely so crowded it was impossible to find seating. The food was also better than expected with a great mix of dishes, including some rather spicy stuff, a lovely change from the tendency to bland. Despite that fact that the ship was full, it never seemed crowded and line queues were 3 people, not 30. The shows were quite good. There was a pair of professional dancers onboard, teaching the ballroom classes, but we only saw them in one production show. I would have liked to see them more often. We are not big on Bingo or Trivia, so we tend to hang out and do whatever makes us most relaxed. Plenty of places to do that on the ship and never overwhelmed with people. The most amazing thing was the service. Outstanding! Our room attendent had our names down as we walked in the door and checked with us daily to fulfill our every need. I had purchased coffee cards (if you are a coffee snob, they are well worth it, as the coffee in the cafe is just ok.) By day two, everyone in the coffee cafe knew my name and my order and would say hello before I got to the station! They were chatty and personable and made awesome cappuccinos. Our restaurant waiters were the same. On anytime dining, we expect a new waiter each night, but by day two, Adriana our hostess had us assigned to the same wait staff and always managed to get us a table, even when we screwed with her and found new friends to turn us into a 4 top from a 2 top. Our waiters had the food selections pegged and made great recommendations as to what would be best each night. All in all it was a great cruise! If I would change anything, it would be to schedule enrichment stuff in the afternoons as well as the mornings. Some of us don't get up early! Read Less
2 Helpful Votes
Sail Date: December 2018
We did the back 2 back Venice to Barcelona because of the ports then Barcelona to Tampa because we like transatlantics. The Rhapsody is an older ship that doesn’t have any of the updated features we’ve become accustomed to on newer ... Read More
We did the back 2 back Venice to Barcelona because of the ports then Barcelona to Tampa because we like transatlantics. The Rhapsody is an older ship that doesn’t have any of the updated features we’ve become accustomed to on newer ships. Can’t view your account from the TV, no selection of movies in your room, can’t hear announcements. So if you don’t like all the bells and whistles this is the ship for you. First time doing a crossing this late in the year December and the weather was pretty good. The entertainment was below par although there was a couple of really good performers the rest was not so good including the ship entertainers. The enrichment topics were not to my liking so we didn’t attend. The food in the dining room although nicely presented was just okay, the food in the Windjammer didn’t look good nor did it taste good. Read Less
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