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1 Helpful Vote
Sail Date: August 2019
This was our 4th cruise on Allure of the Sea's... Arrived at the port at 10:30 and on board the ship by 11 very easy no issue. We went to the Park Cafe in central park and that is where we realized our itinerary was changed to ... Read More
This was our 4th cruise on Allure of the Sea's... Arrived at the port at 10:30 and on board the ship by 11 very easy no issue. We went to the Park Cafe in central park and that is where we realized our itinerary was changed to different ports. We were never told about the change until much later in the day. After 27 cruises we were fine with the changes and RCI refunded our shore excursion money right to our sea pass accounts no problem with that. Hurricane Dorian had a different agenda in mind for us!! Our 7 day cruise turned into a 10 day cruise. We visited 5 ports of call and RCI gave us the extra 3 days for free. New entertainment was brought on board, I have to say they really kept us safe and well fed!! Our captain kept the guests up-dated , we sailed in calm and beautiful waters. !. Food.. very good in dining room (had my time dining) If you go around 6 or 6:15 no wait after that we came out to see very long lines. Windhjammer ok, we prefer main dining room for breakfast nicer atmosphere a lot less congested, no wait ever. 2. Balcony room deck 9 , Phillip our cabin steward kept the room perfect! He was our favorite and we gave him a nice tip at the end. 3. Entertainment... Great, ice show, diving show, blue planet , headliner, comedian's (hilarious).. Tony Tillman was our headliner, very good!! 4. Costa Maya beautiful port , we took the tram to the beach (4.00 each) and it was terrible!!! Smelled of rotting sea weed or dead fish... gross. We left after an hour . There is NO beach just rocks and piles of seaweed do not go... Lots of little huts selling junk. Save your money stay around the port.Nice pool, shopping.... Nice cruise a little longer than we planned, but Royal Caribbean stepped up and kept us all safe.. You can't control mother nature( even though some guests were complaining ) We looked at it as a little extra vacay time and enjoyed it. can't wait until next cruise! Read Less
Sail Date: August 2019
2nd time on Allure. Amazing ship with lots to do for kids. Chops was great, the food in the main dining room was great too and service was superb. Don’t miss the hotdogs on boardwalk, worth the calories. Rarely felt crowded even though ... Read More
2nd time on Allure. Amazing ship with lots to do for kids. Chops was great, the food in the main dining room was great too and service was superb. Don’t miss the hotdogs on boardwalk, worth the calories. Rarely felt crowded even though over 6000 passengers were sailing. Don’t forget to try ice skating and zip line. Flow rider is great but gets crowded on sea days. All the shows were fun. Because of Dorian, our cruise was extended by 3 days. Captain kept us updated at all times and the fun never stopped. Our beverage package and internet was extended free of charge. My only complaint is that I felt our room was not getting cold enough, we spoke to our steward and his supervisor came down to talk to us and reassured us that it was on maximum cool. It’s moving to Europe after the upcoming refurbishment. We may try it again then. Read Less
1 Helpful Vote
Sail Date: August 2019
ARRIVAL 1)We arrived at 12.30pm and it was straight through and onto the ship. We were sent to The Windjammer Buffet. It was absolutely heaving with people and after a 45 minute wait for a table, our food (which we had to get first) was ... Read More
ARRIVAL 1)We arrived at 12.30pm and it was straight through and onto the ship. We were sent to The Windjammer Buffet. It was absolutely heaving with people and after a 45 minute wait for a table, our food (which we had to get first) was cold. It wasn’t pleasant. It was elbow to elbow at the tables to eat. COMFORT 1)The Mattress on our bed was rock hard so didn’t sleep well. 2)Not enough seating around the ship for the volume of passengers. 3)Lots of noisy drunk passengers at 2am on 3 nights and they were allowed to continue waking up passengers and the crew did nothing to stop them. 4)Lots of uncomfortable queueing for everything onboard - food, drinks, toilets and entertainment. Virtually everything. 5)Impossible to watch the shows as the staff kept letting other people continuously into each audience and constant walking in front of us. 6)The ship docked at 2.16am on Saturday 31st August and the noise from everyone involved in the docking woke us up and we couldn’t get back to sleep and this was before a several hour, long journey home. HEALTH AND SAFETY 1)Smoking was allowed in the Casino on the ship which bellowed cigarette smoke into the Main Dining area. 2)One of the other buffet areas had another smoking area near to the swimming pool so it was pretty much the same experience. This is especially not good for babies and children breathing this in whilst in the pool. Or pregnant women, the elderly or ill. We found this very unpleasant. 3)Staff constantly mopping and passengers having to be careful walking on wet floors. 4)The ship can clearly not cope with over 5,000 passengers as everywhere we went people accidentally bumped into each other - couldn’t be helped under the squashed elbow to elbow circumstances. An extremely serious health and safety issue. 5)Lifts were continually full and had elbow to elbow people in them. Another serious health and safety issue. We had to take the stairs on several occasions. SWIMMING POOLS 1)Too crowded and we were unable to use them. INFINITY POOL 1)Was able to use it once - too crowded otherwise. JACUZZI 1)Was able to use one of them on one occasion - too crowded otherwise. CRUISE FOOD 1)Poor. We are used to excellent food (and a good selection on cruises) but didn’t experience it on this cruise. 2)The ship clearly struggles coping with the volume of passengers and there were long 30-45 minute queues at all eating places. 3)We decided we would try Jamie’s and pay extra as it was quieter in Central Park. They told us that they could get lobster for us from the main dining area as they had run out in their restaurant. We declined and ate in the main dining area. Why pay for the same thing? What a cheek. 4)Several mistakes made throughout the week with our food orders in The Main Dining Room. Long waits to be served. More examples of them not coping with the volume of passengers. DRINKS 1)There should be more cold drinks available throughout the ship but there are not. Or at least people coming round with trays of cups of water. Instead everyone had to queue at the bars for an excessive time or walk a fair distance to the complimentary drinks areas in the heat. 2)There were mistakes made on our drinks orders in the main dining area and we were charged. Had to speak to guest services to get it refunded and that involved more sessions of queueing at guest services with other disgruntled passengers for long periods of time. STATEROOM 1)The mattress was hard and uncomfortable which provided poor sleep and stiffness. 2)The steward did not introduce himself to us at any time. We had to introduce ourselves to him, once we had worked out who he actually was. ENTERTAINMENT 1)We had booked to see all the shows on board. On the first evening of our cruise we queued for nearly an hour, to be seated. The audience had drinks orders taken and then the Cruise Director announced the show was cancelled. He seemed to think it funny - we were not impressed. He was dreadful at his job throughout. 2)The timings of all our shows booked were moved around constantly throughout the week (at the last minute) which encroached on our other plans. 3)Bad customer service. We were appalled. CHANGE OF ITINERARY 1)Constant last minute changes of Itinerary. 2)The communication with passengers about the changes was absolutely inadequate by the Captain and his staff. 3)We had to continually queue at Guest Services to find out what was happening. 4)Dreadful Customer Service and communication. MISSED PORTS/SHORTENED VISITS 1)Saint Maarten was cancelled. 2)We had half a day in Puerto Rico. 3)We had a day in Laberdee (a resort). Food was poor. Not enough to go round. Toilets were in a dreadful condition by mid afternoon with loo roll piled high and over flowing out of the bins by the loos. 4)We had half a day in Nassau with nothing to do as our excursion was changed without us being told. 5)Didn’t receive what we paid for throughout. Extremely disappointed. EXCURSIONS 1)Our excursions were constantly moved around. Communication with passengers about the changes was absolutely inadequate. 2)We had to constantly queue at Guest Services for refunds on excursions. 3)We had booked an Excursion to go to The Blue Lagoon in Nassau on the last day and it was changed to 8am without us being told. Yes we had a refund but we missed the opportunity of seeing somewhere really lovely on our last day due to bad customer service and had to queue yet again for a refund. VOOM/GUEST SERVICES 1)When we expressed our disappointment to Guest Services re lack of communication to us, we were told to check out information on the app. Yes we had the Royal Caribbean app but we needed VOOM (the internet) to be able to use it, which would have involved extra expense. 2)Why couldn’t the captain and his staff have just kept everyone updated on tv screens or via the tannoy system? 3)Appalled. Dreadful customer service and lack of communication with passengers. ROYAL CARIBBEAN WEBSITE 1)One day before our holiday was due to finish, many passengers read that Royal Caribbean announced on their website that we were going to be taken to Mexico and not returned to Miami until Wednesday 4th September. Many passengers changed their flights and other plans. I have a copy of this information. 2)The Captain and his crew went quiet over this website announcement and when we queued (yet again) and asked at Guest Services, they wouldn’t say what was happening. 3)This left us feeling anxious and with uncertainty. 4)It was only when we were woken up by noise at 2.16am (on the last day of our holiday) that we realised we were in Miami. 5)We had suffered dreadful worry and anxiety that we would not have had to experience if customer communication had been adequate. An announcement over the tannoy would have been enough to put everyones minds at rest but the Captain and his crew buried their heads in the sand. WOULD WE USE ROYAL CARIBBEAN AGAIN? No we wouldn’t. We are avid cruisers and did not get what we paid for. Read Less
2 Helpful Votes
Sail Date: August 2019
This was our 36th cruise and was the first time chased by a hurricane. The Captain of the ship was very informative as to how he was going to avoid the storm that was in the area. First we were told that we were not stopping at San ... Read More
This was our 36th cruise and was the first time chased by a hurricane. The Captain of the ship was very informative as to how he was going to avoid the storm that was in the area. First we were told that we were not stopping at San Maartin, and that were we going to CoCoCay as an alternate stop, then when that island was threatened, we were going to stop at Nassau, Bahamas. We made it back to Miami at 1:30am Saturday morning. For the inconvenience they did refund one day costs for each passenger. Embarkation: The terminal in Miami is a brand new terminal and there are videos out on the web showing how easy it was to get in. I don't know what time they arrived at the port but we arrived at 10:30am and not only was the traffic horrendous but the first 5 levels of the parking garage were filled to capacity. Speaking of the garage, you had to go up to level 4 to drop off your luggage and then park your car, take an elevator down to the main level then once inside the terminal take an escalator back up to the ship's gangway. For those who need handicapped parking spots, they have them in the vicinity of the elevators on each level. Most ports we sailed out of, we dropped of the luggage on the ground floor and take an escalator up once. This up and down flow didn't make any sense. Once inside the terminal there seem to be confusion as to where to check in. One person told us to go to one area, another told us to go to another area. They now take your picture with hand held devices like an iPad. There was no order as to waiting on a line, people were just jumping to the next available agent. There are some things that still need to be worked out with the check in process. By the way, NCL is building a new terminal right next to Royal's. With just one single lane going by both terminals, it is going to be a nightmare getting to them. This was the opinion of the people who work there. SHIP: There are some changes to this ship that are different from the other Oasis ships. First, the Park Cafe on Deck 8 was expanded to accommodate more people. The biggest change we saw was to the Solarium. They made the area on Deck 14 smaller and there are no longer pools there, only seating. On deck 15 there are two hot tubs and one small pool. The pool was much smaller than the other Oasis ships have. The only way to get into the Solarium Bistro is via the inside lobby. There are doors to get out but you are told to enter thru the lobby area. Speaking of the Solarium, they needed to do a better job keeping children out of the area. There were several times people were asked to leave the area. Overall, the ship was the same as the other Oasis ships so there wasn't any new WOW factor. In fact this ship was the same as the Harmony except for the Park Cafe and Solarium areas. They added a new seafood restaurant on deck 16. As for the pools on deck 15, they are really small. if 25-30 people are in them it will seem crowded. There are three such pools on this deck. Definitely not enough pool capacity for over 5,000 passengers. They could have made larger pools by eliminating some of the hot tubs. Another feature which was eliminated was the information you can obtain in your cabin like the dinner menus, your itinerary from the cabin TV. You could only obtain this info from your phone. The dinner menus usually are displayed outside the dining rooms but this ship did not have any displays to show them. Entertainment : They had two excellent comedians that were very funny. Shows that are a must see are 1977 (ice show) and Flight Dare to Dream. This was a musical of the history of aviation throughout time. The ending will WOW you but I will not spoil it by saying what is was. As for the diving show in the Aqua Theatre, it was boring and repetitive to what we saw on the other Oasis ships. If it is the first time you will see it, then then go but if you've seen it before don't bother. As usual they had entertainment in the Promenade that is worth seeing. If you have children, they Adventure Ocean for different age groups was a wonderful area for your children to enjoy. Unfortunately, this area wasn't utilized as it should have been. There were a lot of foreign guests who seem not to use this venue. They had Laser Tag in Studio B, but you must have reservations. Dining: The food in the Windjammer was average at best. It seems the variety of the food did not change from day to day. Only the meat they served changed. They was one day they closed the second serving stations when we were at sea. We couldn't understand that logic since the place was very crowded. Except when we were in port, it was always a challenge to find seating. The Park Cafe was a very popular spot to get away from the crowds. If you will be looking for omelets, you find not find them in the Windjammer. You will have to go to either the Main Dining room, Johnny Rockets or El Loco Fresh on deck 15 by the sports complex. On other ships this was called "Wipeout". We had My Time dining and at 8:00pm seemed to be the busiest hour. Lines were almost out the door trying to get seating. You may want to book your time earlier than 7:30 to be on the safe side. We actually had the same waiter we had on the Harmony. He played his guitar and sang for the guest near the area where he serviced people. That's the first time in all our cruises that has happened. In speaking to some people who were long time Royal cruiser, we all felt the quality of the food and service have diminished in the dining rooms. It seems we are being forced to go to the restaurants that you have to pay for. Ports of Call: We were supposed to visit St. Maarten, San Juan and Labadee. However, due to the storm we visited San Juan, Labadee and Nassau, Bahamas. Been to all three several times so we didn't get off the ship. Royal Caribbean should do something with Labadee. It's boring and you have to listen for HOURS to these so called "musicians" banging away on their "drums". At one point one of the local restaurants turned up the music to drown out the drums. We were really looking forward to visiting CoCoCay but the storm prevented us from doing so. Debarkation: We took our own luggage and walked off the ship which occurred at 6:15 am. People were actually on line at 5:00am. They do not require to fill out the Declaration of items you may have bought and they now have many stations with cameras to confirm your identity. The process was well organized and the staff was informative, unlike the ones during the Embarkation process. However, you needed to take an elevator up the the level you were parked at. When there are hundreds or thousands of passengers in the need of an elevator, that could cause quite a wait for one. Luckily we were one of the first ones off the ship so it wasn't bad. Overall impression: It seems Royal Caribbean is attracting a lot for foreigners. At times it was a little difficult finding guests who spoke English. The ship is very similar to the Harmony of the Seas and there were some differences but not enough to impress you if you sailed on the other Oasis class ships. If you choose My Time dining, it would be best to reserve a time before 7:30pm. The crew on board was very friendly. The ship was very clean except for some of the bathrooms. One observation over the past couple of cruises is that Royal’s clientele seems to be changing and it shows. We originally cruised with Carnival and switched to Royal to get away from the clientele they had. It used to be that Royal attracted middle aged people now it seems to be the same crowd Carnival attracts. People were hanging their belongings on the interior balconies of the ship and it looked like a ghetto. These same people were rude and didn’t control their children from running around the ship. We have one more cruise planned on Royal later this year, if we run into the same type of crowd, we will be seeking other cruise lines in the future. This will be unfortunate since we are close to being Diamond Plus members. Read Less
6 Helpful Votes
Sail Date: August 2019
I had high expectations as I heard and read lots of raving reviews on this boat. Here’s a summary of our experience. Service was awful. Too many people on board. Lines were long. Dining staff completely disorganized. We had anytime ... Read More
I had high expectations as I heard and read lots of raving reviews on this boat. Here’s a summary of our experience. Service was awful. Too many people on board. Lines were long. Dining staff completely disorganized. We had anytime dining and on one night it was a 1-2 hour wait to eat. In the buffet for dinner one night, a kid took a topping spoon at the sundae station, put the spoon in his mouth to taste the topping and put it back in the serving dish. Employee thought it was hilarious...I literally walked behind the buffet counter to remove the spoon and tray and expressed how disgusting it was that he wasn’t even going to remove the item from the topping station even though a kid just slobbered in it. Needed some credit adjustments on my folio for some refunds I was owed...spent 4 days trying to get that done and still not resolved and I’m already back home. Food wasn’t great. We grew tired of the staff continuously trying to force specialty restaurants and other up charge items to us. All they cared about was selling and selling. In addition, we also grew Tired of the staff trying to make us give them perfect 10s on the guest satisfaction survey so their respective departments won’t get in trouble. In April, I received an email that one of the ship’s engines wasn’t working so the itinerary was adjusted. Sailing was just this past week in August. We spent more time at sea than we did in ports. The ship was moving at a snail’s pace but when it needed to pick up speed to get to the next port all of a sudden the boat picked up speed with enough time to get to destination. At 10:30 pm Saturday night, we were almost back in fort lauderale so all this of “an engine not working and needing to adjust the itinerary for more time to get to ports” is a lie. Overall, very disappointed in Royal. I’ve been on 15+ cruises on many different cruise lines and Royal ranks near the bottom of my experiences. Read Less
6 Helpful Votes
Sail Date: August 2019
I have been on 85 cruises and I wanted to try a mega ship. What a mistake. From the moment I booked this cruise I felt like I was being hustled. I received emails informing me that I had to book my dinner reservations I had to book all ... Read More
I have been on 85 cruises and I wanted to try a mega ship. What a mistake. From the moment I booked this cruise I felt like I was being hustled. I received emails informing me that I had to book my dinner reservations I had to book all my shows and I was given very unpleasant times with no choice in the matter . I also received several emails asking me to upgrade buying dining packages eating at restaurants and buying beverage packages and they just kept coming. Even at this early stage if I wouldn’t of paid in full I would’ve canceled the ship as I did read reviews and they weren’t very good. First of all the food is cold and second rate food they do not have good quality meat, fish chicken or pork. Everything is overcooked dry and tough. Most of them hidden with batter. When eating your dinner they come along and try and sell you a package to eat in their 12 private restaurants with no regard whether you’re eating or not. They hustle drink packages all along the boardwalk and every entrance throughout the ship. This ship should be renamed hustler of the seas. We joined the spa to use the steam room and they even added an 18% tip on top of that just to use the steam room and only 4 lounge chairs for 6500 people ruin the spa. We have never witnessed so many unhappy and dissatisfied passengers on any ship as this one. This ship has zero security they all hide. This ship is geared for mainly miss behaved children. We were in room 10 612 and it was very small for a balcony room but we had a great room steward. The drinks on the ship cost more than any other ship we’ve been on. We purchased a martini and a Cosmo and that bill was $31 for those two drinks. We were not interested in the drink package as people were complaining there was no liquor in their drinks. The shows were OK. The wipeout café is the only restaurant where you can get a omelette made. The wind jammer has repetitive food every day and some of it’s left over from last nights dinner. The solarium restaurant was nice but repetitive food again also cold. There is hardly enough entertainment and when there is they have five things going on at the same time. We were told that between passengers and crew there over 9000 people on board. It did not feel like a cruise it felt like a floating mall full of used car salesman. The staff is friendly but they’re trying to sell on a nonstop basis. On formal night I was in my tuxedo and next to me was a man with his T-shirt shorts and flip-flops eating dinner and that was acceptable on that ship. If you like to cruise for the art of cruising stay away from this ship you will definitely regret it. Read Less
2 Helpful Votes
Sail Date: August 2019
This was our (a couple in early 50s) first cruise ever. Embarkation from Fort Lauderdale was quick and painless. If you use ride sharing to get to the port, I would advise against using Uber, they charge per minute and wait times can ... Read More
This was our (a couple in early 50s) first cruise ever. Embarkation from Fort Lauderdale was quick and painless. If you use ride sharing to get to the port, I would advise against using Uber, they charge per minute and wait times can be long. Lyft has a flat fee per distance. I used the Royal Caribbean app to check in, and it gave us expedited boarding. RCL will give you a check in time but they don't enforce it. We showed up at the terminal around 10am, and were on the ship by 11am. We didn't realize that it would take so long to get our luggage -- we didn't get ours delivered until after 5pm on the embarkation day. Allure of the Seas is enormous, so even with 6000+ passengers, it never felt overwhelmingly crowded. Also, because the size of the ship, it did not rock or sway at all -- if you're worried about getting seasick, this is the boat for you. There are four large elevator banks and we never had to wait for a ride more than a few minutes. There are tons of secluded spots you can escape from the crowds. Our favorite was the stern part of the jogging track where there are some deck chairs and hardly any people. Service was prompt and courteous, but I got irked by the constant upselling of extra services. We couldn't finish a meal without a crew member trying to sell us the specialty dining package. We learned to tell them that we already have it, and it at least made them go away. The line to get to the Guest Service Desk on Deck 5 was ridiculous for the first two days. As the crew was mostly from East Asia and the Eastern Europe, some of them had really strong accents that made communication a challenge at times (not for the lack of effort, though, everyone did their absolute best). Also, the guests are from many different nationalities, and the concept of manners (or lack thereof) is different in other cultures. There are plenty of places to eat on the Allure, but finding out out what's open at any given time was a hassle. Even the 24/7 Cafe Promenade had sometimes pastries, sometimes sandwiches, and I could never figure out why. We went to the Windjammer Marketplace once for lunch and once for dinner and didn't enjoy either time much. Way too many people milling around and the layout was confusing. My travel partner saw a lady drop a spaghetti ladle to the floor and put it back into the sauce... blech. We mostly ate breakfast and lunch at the Solarium Bistro, which was never all that crowded and there was always a good selection of healthy foods. We chose the traditional dinner and enjoyed our table company a lot. Service was impeccable and the food ranged from quite decent to excellent. They would readily let us sample as many of the dishes as we wanted. One thing that concerned me was that hand sanitizer dispensers everywhere run out of soap towards the end of the cruise, and nobody was refilling them. We had the prepaid Refresh Drink Package which was a waste of money. There are only three soda machines on the ship, one on Deck 5 and two at the Windjammer Marketplace, and both are in the most crowded areas of the ship. We should've just taken our own bottles and filled them with free water and juices from the restaurants, and pay for an occasional few specialty drinks. Some of the specialty coffees and teas were okay but you can drink only so much Iced Chai Latte. We learned on the last day of our trip that shakes and malts at Johnny Rocket's are included in the Refresh Package! Another disappointment was the VOOM Internet. I got the "Surf & Stream" package, which was more like "Wait & Scream" package. Probably fast enough to check email, but I couldn't even pull up a YouTube video most times. Our cruise had only three stops, St Maarten, San Juan and Labadee. The day on St Maarten was outstanding, we joined a scooter/ATV tour by a local outfit called "ATV Island" and those guys were tremendous, I heartily recommend them. San Juan was a disappointment because the shore time was from 7am to 1pm, and most places didn't open until 9am. Labadee is just a cash cow for RCL, unless you want to join an overpriced shore excursion, there's not much there to do. We didn't even leave the ship. The entertainment crew on board was top notch. "Mamma Mia" was a super performance, and "Blue Planet" was quite enjoyable. They had karaoke every night and some surprisingly funny game shows we went to. There were quite good live bands every night as well. We avoided the Casino area because it reeked of stale cigarette smoke. We didn't spend a lot of time at the pools, but there were always available chairs. The music at the pool deck was blasting too loud for us, though. Overall, in spite of the negatives it was a fun and relaxing week on board the Allure. We wouldn't mind going back to Royal Caribbean, but will probably sample another cruise line next. Read Less
Sail Date: August 2019
We have sailed on Carnival several times, but were ready to take a chance on a ship that left out of New Jersey where we live. The fact that we did not have to book flights and hotels was awesome. We were a group of 49 family and friends. ... Read More
We have sailed on Carnival several times, but were ready to take a chance on a ship that left out of New Jersey where we live. The fact that we did not have to book flights and hotels was awesome. We were a group of 49 family and friends. Embarkation was very smooth. We were on the ship in less than half an hour even given the fact that I neglected to print my son's boarding pass. We arrived at the port around 11am. My first impression is that it was a beautiful ship. The decor was nice. But it is HUGE! I was so overwhelmed on that first day. Having always sailed Carnival, you get to know the ship layouts as they are all pretty much the same. This was a whole different ball game, and that was all part of the fun. As noted in previous reviews, there are over 4000 passengers so a little crowding is to be expected. We first experienced this once we got on board and headed to Windjammer and had to wait in a long line to "washy washy." But that was the only time we ever really experienced that wait in Windjammer. Some people were frustrated having to wash your hands each time you entered, but with so many people, anything that can help to keep germs at bay is welcomed. The ship had tons of activities. I just think the schedule was badly put together. Who wants to wake up at 8am to join a line for roller skating or bumper cars? And these activities were not offered long enough. An hour or two is just not enough for the amount of passengers. Between my hubby, myself and three kids we able to do iFly, NorthStar, rock climbing, rollerskating, dodgeball, soccer, bumper cars and the escape room. Some we were able to book in advance which was great. SeaPlex is a great place for the kids. I gotta give RC credit for the amount of activities. Definitely a plus. Evenings were a little boring. Karaoke was only for an hour and finished at 8pm. Karaoke is always a hit so why they don't extend the time, I'll never understand. Pools and hot tubs were open late which was definitely great because they were always crowded during the day. I like that RC had life guards on duty. Never seen that on Carnival. We saw Specte's Cabaret and The Gift. Both featured some amazing singers and dancers, but The Gift was just weird and we spent most of the show asking each other what the hell was going on. The story line was not easy to follow. Two70 was an amazing space with great views during the day and awesome use of technology at night. The robot screens were just amazing. I only saw one comedian and he was great during both the adult and the family shows. The juggler guy was ok, but he needs to incorporate more into his act. The cruise director was so boring. You never saw him out and about on the ship talking to passengers or anything like that. Maybe that's just the RC way. The food was ok. Regular cruise food. Windjammer always had a good selection. Service was good. We had nice wait staff in the Chic restaurant. Fnu and Monicia were great, as was Keron, the head waiter. We ate at Jamie Oliver's and the food was awesome. It just kept coming. Same with Wonderland. Very creative and imaginative ways of displaying food. Having the pizzeria and cafe on the 3rd deck to me made no sense. It was not a large enough space. At night time it got crowded with people trying to walk through, get food, find some place to sit. I definitely missed Lido deck in the evenings because even though the buffet was done, you could still get ice cream, juice, hot chocolate, pizza etc. and still have room to sit and relax and talk the night away. Went to guest services three times and man were they miserable! I saw one happy lady who seemed to enjoy what she was doing, but the men I interacted with could barely crack a smile. Dealing with them gave me an instant attitude. We purchased Wow bands which was supposed to be more convenient to use around the ship, but a lot of places, mostly bars, didn't have scanners and so they would still ask for the seapass card, or your room number. That kinda defeated the purpose. Cabin was nice and spacious for four of us. Lots of storage space. Bathroom was roomy, especially the shower. TV sucked. On other ships we were able to get a lot of cable channels. Not so here. Balcony was roomy with a decent amount of furniture. I loved that it was a sliding door and we were able to keep it open and hear the ocean. Our steward Bawa, was awesome. Very clean and thorough. There were a lot of teens on this ship and they were noisy and loud. Running up and down the steps at all hours, hanging out in the hallways and stairwells. Never experienced that before. During the day there seemed to be a lot of security around, but not so at night. And I don't think the 1am curfew for kids was strictly enforced. Did the ziplining in Labadee. Phenomenal experience. Did our own tours on the other islands. Would I sail with Royal Caribbean again? Absolutely. I did miss Carnival for some aspects, but there are a few things both companies could learn from each other. Read Less
3 Helpful Votes
Sail Date: August 2019
Cabin #10134 - deck 10 balcony room (just for reference). This is our 3rd trip on Anthem in 7 years. The good on the ship: Waiter in the English Pub was AWESOME! Big happy personality. Nearly all of the staff was very good aboard ... Read More
Cabin #10134 - deck 10 balcony room (just for reference). This is our 3rd trip on Anthem in 7 years. The good on the ship: Waiter in the English Pub was AWESOME! Big happy personality. Nearly all of the staff was very good aboard Anthem. Entertainment (with the exclusion of Spectra) was great. We Will Rock You is a must see. Most of the staff in the shops were very helpful and polite. Bathrooms were always kept clean, food plentiful and mostly good. Loved watching movies on the big outdoor screen... made for relaxing nights by the pool. What needs work on the ship: Went on Anthem 2 years ago - and the same stationary bikes in the gym are either broke or power down by themselves! The gym needs a bit of work in general. Classes are nice but my husband and I like the machines and weights - they have to maintain their equipment better. The Windjammer restaurant - food was good most of the time but by day 5 I was eating cereal for breakfast because the eggs were just awful - food became repetitive. Lastly - clean the balconies and refrigerator in the staterooms before the next guest. Nothing worse than spoiled fruit smell in the fridge. What was bad - attendance in one of the gift shops gave us rude customer service when we wanted to purchase about $80 worth of t-shirts and put it on a credit card rather than seapass. Made us use our seapass because it would be too much trouble to call her manager. Ports: Puerto Rico was wonderful. People, weather, food... just wonderful. Can't wait to return. St. Maarten was very nice just hot as heck. Labadee Haiti - ehh... didn't care for it either of us. Bermuda was nice but would NOT recommend going to the zoo. The alligator was kept in poor condition and plan on reporting the zoo. All in all the cruise was nice - I would recommend.... Don't go to the Zoo for the Bermuda excursion Go to the Frog and the Onion for lunch in Bermuda Tour Old and New San Juan in Puerto Rico - Enrique bus #15 was absolutely lovely! Visit Chesterfields for Lunch in St. Maarten Get a balcony room Read Less
2 Helpful Votes
Sail Date: August 2019
We had an amazing time on the Anthem! My husband and I (mid-late-30's), our three daughters (13-11-6), and my parents traveled in three staterooms (two balconies and one interior virtual balcony for the older two children). The ... Read More
We had an amazing time on the Anthem! My husband and I (mid-late-30's), our three daughters (13-11-6), and my parents traveled in three staterooms (two balconies and one interior virtual balcony for the older two children). The activities offered on the ship and ports on this sailing truly made for a perfect cruise vacation! Embarkation in Bayonne was quick and simple. We drove in from the Philly suburbs the morning of the cruise, parked our car in the garage at 10:30am, and were onboard by 11. There were lots of people waiting in the terminal, though, so I can only assume they did not do the online check in. With online check-in, there was absolutely no waiting, so that is a must! Once onboard, we were told that our rooms and key cards would be ready by 1pm and that until then, we could use our set sail pass that we'd printed at home to utilize our deluxe beverage package. We headed to Two70 for drinks and lunch while we waited. It was a pleasant, scenic place to hang out and get into vacation mode! Cabins and luggage were all ready in a timely fashion, so we unpacked and headed to the required muster drill before dinner. We had the early seating in the Grande dining room, which was beautiful (though we miss the enormous 3-story dining rooms of older ships). Our servers (Sachin & Carmi) were top notch and the food was generally very good! With our large group, we opted to dine in the main dining room every night rather than spend hundreds more trying the specialty restaurants. The Anthem is beautifully decorated and impeccably clean. There are So. Many. Activities. onboard for kids and adventurous adults to enjoy: iFly, Flowrider, NorthStar, bumper cars, and the trapeze were all fantastic. (Our tall six year old was too short for Flowrider, even though she has done it before on land, so be sure to check out the height requirements beforehand to avoid disappointment.) One small complaint I have about the ship is that there is not nearly enough space on the pool deck and there is only one very small outdoor pool. There is an indoor pool with a retractable glass roof that was never opened despite 8 out of 9 days of beautiful weather. My husband and I thoroughly enjoyed the Schooner Bar for piano entertainment (the lavender daiquiri was my favorite there!) in the evening, while our older two girls enjoyed the Living Room for teens (Note: it's 12 and up but 11 year olds can hang out there as long as their parents signs off), and our 6 year old was absolutely obsessed with the Adventure Ocean 6-8 year olds club. We loved being able to have a nice evening out while the children were happy and entertained and making friends! We did miss having a Viking Crown Lounge on this ship, which is usually our go-to place for quiet drinks and views. Of the 4 ports of call on this cruise, we had only been to Bermuda previously. We did the Horseshoe Bay Beach transport through Royal Caribbean, and although we arrived early, the beach was FAR more crowded than it was 13 years ago during our last visit. If you walk allllllll the way down to the left past the rocks, it is less crowded but still pretty packed with daredevils jumping off the rocky cliffs and Instagrammers trying to get the perfect shot. Absolutely beautiful, just more crowded than I like. At the next port, Sint Maarten, we did Royal Caribbean's Maho Beach excursion because we really wanted to see the planes taking off from Princess Juliana airport. After getting off the ship, we waited in line for a very long time waiting to get onto a bus to take us to the beach; I didn't love all the waiting so I would probably look into a private tour the next time. Once we arrived, though, we easily found a table at the little outdoor bar/restaurant there, ordered a few CHEAP buckets of Coronas (I think it was $20 for six) and some reasonably priced food, and enjoyed watching the planes land and take off (as well as tourists get blown down the beach). We ventured down into the water to get the full sand-blown experience, which was great! (Be warned that there are pretty aggressive hair-braiding vendors, little to no sand to relax on, lots of litter on the rocks unfortunately, & the sand really does hurt when a big plane takes off). Still, fun for big kids and plane enthusiasts! We had no planned excursions for San Juan, except that we wanted to check out Barrachina, the bar/restaurant that created the pina colada. Old San Juan is a beautiful, charming place for a stroll, and the Barrachina pina coladas (available with or without rum) and the Plaza de las Palomas (a little square with a colonial gate and hundreds of pigeons, plus a guy with pigeon feed and Purell, yay!) were highlights. Our final stop, Labadee, was heaven for us. I HIGHLY recommend booking an over-the-water cabana on Nellie's Beach for the day. Yeah, it's pricey, but having a private area to store your stuff, someone to bring you drinks, and towels & water waiting for you is invaluable if you hate crowds like I do. Maybe not for a couple, but for a group of 7 it's totally worth it. Our cabana, #3, shared access with just one other cabana to a rocky outcropping with a ladder that led right into 6-7ft deep water. Since all three of our girls are swimmers, it was awesome for them to be able to jump in or float on the included floating mats away from the throngs. We also did the Arawak Water Park for an hour, which was too long for me but very fun for the kids! Disembarkation back in Bayonne was as quick and efficient as embarkation. Our number was called early (despite an insane number of self-depart guests queueing up with all their luggage in tow) and we were back in our car within 20 minutes. Unfortunately, breakfast options and crew members were few and far between that last morning. Overall, it was a wonderful cruise! Port days and sea days were equally enjoyable and there was definitely something for everyone. Service was awesome all around and the ship was spotless. Highly recommended! (Sad to see her go in April!) Read Less
3 Helpful Votes
Sail Date: August 2019
Although I rated this cruise a 4, I would really give it a 4.5 as it was a great week aboard the Harmony of the Seas, but not perfect. This was also my first time booking a suite and I will never book anything other than a suite for any ... Read More
Although I rated this cruise a 4, I would really give it a 4.5 as it was a great week aboard the Harmony of the Seas, but not perfect. This was also my first time booking a suite and I will never book anything other than a suite for any future cruises. If you have the money for a suite, it is 100% worth it. EMBARKATION- Being a suite guest, you have your own entrance and get escorted to your own personal attendant. My family and I were checked in via a tablet, had our pictures taken, and were on the boat in under 10 minutes. Fantastic. I was also carrying a bit of an injury and was limping about, but was very delighted that I was offered assistance by at least 6 people making my way to the ship. MUSTER DRILL- A note on everyone's favorite muster drill. I have been on 6 cruises all on different ships and the muster drill on the Harmony of the Seas was by far the worst of all. Most of the muster stations are located on the promenade level and not even in actual locations (i.e. the Casino or MDR). They are just located in "areas" of the promenade (mine was near the bionic bar), and they cram so many people in these "areas" and they want you to watch an instructional video on 40" TVs. The video also was made to "entertain" as you are following a spy across the ship and on the mission, the spy comes across "tips" to follow in the event of an emergency. I would assume it was not very easy to follow for most and due to the noise level of all the guests around you crammed into these stations, it is not easy to hear. Knock on wood that there is never an emergency on the Harmony, because I have the feeling it would be a disorganized mess. DEBARKATION- Another suite guest perk is that you meet in the fabulous coastal kitchen at 3 pre-determined meeting times. There was breakfast or hors d'oeuvre being served by 7am and then groups are personally escorted by the concierge all the way down in a priority elevator which makes no stops to the luggage pick-up location. Probably took us 10 minutes to get off the ship. SHIP - I have also sailed on the Oasis of the Seas and if you have been on that ship, you have been on the Harmony. Sure the Harmony has a few more amenities and entertainment, but it honestly didn't feel like I was on a completely different ship. Elevators can be a problem on Embarkation and Debarkation (if not a suite guest) and immediately after shows or events as all guests filter out of them. I didn't ever feel like the ship was crowded at all, even in the pool areas on sea days (the pools are another story). I also mentioned to my wife that I didn't think the boat was anywhere near capacity either, so that could have been why. There need to be more pools or the pools need to be bigger. On sea days the pools are packed, so basically you are just standing in the water. My son likes to move around in the pool, so he didn't enjoy them as much and spent most of his time in the kids water area. I stayed away from the pools because I don't need to be in a pool with 50 people all with drinks in their hand which they are probably spilling. I'll pass. Another perk of being a suite member is that you can get towels without scanning your seapass card. Other guests must scan their seapass to get a towel and if not returned, you get charged $25. Suite gets get as many towels as needed and don't need to worry about returns (although we always returned ours). ENTERTAINMENT - Only caught two shows as we chose to relax on sea days. Did see the ice skating show 1887 which I liked, but wasn't very interesting according to the wife and son. The Line water show was great and we even ran into some of the performers on the non-performance days. KIDS CLUB - Hours are 9-12, 2-5, 7-10, and after hours which you pay $7 an hour for. My son who is 6 enjoyed the activities and was even asking us to take him on sea days! Must be good! FOOD - Suite guests get access to the coastal kitchen and to my family the Coastal Kitchen was the star of the cruise. They serve Breakfast, lunch, dinner, and hors d'oeuvre and there is a happy hour between 4:30 and 8 where select alcohol is free. Let me repeat this for all my alcohol consumers, there is FREE alcohol on a cruise ship. To me, that alone was worth having access to the Coastal Kitchen and my family had dinner there every night. It is also a more relaxing environment as there are 100x less people dining there as in the MDR. Breakfast and Lunch are your standard fare and the selection is the same everyday. But the dinner menu changes nightly and the food was very good. There was lamb, filet mignon, lobster, duck, salmon, you name it. There really was no need for us to eat in the MDR. The Coastal Kitchen was also were we met the service star of the cruise Rico. Wow, Rico was one of the best servers I have had the pleasure to meet anywhere. Knew everyone's name and beverage of choice on Day 2. Never let your glass hit empty before the next drink was on your table, gave excellent recommendations to eat. Rico is a treasure on this ship. Sorrento's - Decent "fast food" pizza. Johnny Rockets - Breakfast is free and the food is good. Serve omelettes, breakfast sandwiches, and pancakes. Windjammer - Horrible. Cold, Bland, Tough, all adjectives you don't want associated with your food. STAY AWAY! Park Cafe - Decent selection of "healthier" options like panini's, salads, pre-made sandwiches and salads. Nice eating area in Central Park Boardwalk Dog House - Pretty good dogs, that tasted fresh. I went with the Coney Island Dog with onions and sauerkraut. EXCURSIONS- Perfect Day at CocoCay was great. We were the only ship in port and as I stated earlier, I don't even think our ship was at capacity, so the island did not feel crowded at all. My family rented a cabana in the Water Park, which was very nice and convenient with a personal waiter, locker, and plenty of water as it was HOT. I was able to get on all the water slides (note that two of them get long lines the slingshot and the daredevil's peak (the tallest slide). My advice is to hit these slides right when you get off the ship or right at the end of the day or else you will be waiting in a long line. There was a storm off the island that caused the park to shutdown for about an hour, so many guests left back to the ship as Royal was refunding half day passes. My family also went up in the Hot Air Balloon which was cool, but not worth the money for the 10-15 minutes you are up there. Note for those with kids that 48" is the magic number to get on most of the slides. My son is 44" so he was limited on the slides he could get on, but he LOVED the wave pool. It was HOT, but being in the water felt great. San Juan - We did the El Yunque Natural Rainforest walking tour from El Yunque Tours which is a bit a ways from the ship. There is a 45 minute narrated bus ride to the site, where the guide gives you background on the history of Puerto Rico, the impact of the hurricane, and the El Yunque site. When you get to El Yunque, you have four stops. A brief 15 minute stop at an observation tower, which gives you great views and picture taking opportunities, a 5 minute stop at a waterfall on the side of the road to take a group photo, a stop to gear up where you are provided with backpacks, bug spray, water, snacks, umbrellas, and towels. Very high marks for the tour company for providing all these items. They say they are the "one stop shop" operation. Last stop is a good walk to a natural river pool to swim swim for about 20 minutes before heading back to the ship. High marks for Angel, Jorge, Michelle, and the owner Mike who are very knowledgeable and informed about the island. Returned to do a bit of shopping around the port. Shopping is better in Saint Maarten. St. Maarten- I did the Snuba Adventure through Snuba SXM. Great team of 3 (Sheldon, Mitch, Jonas (captain), are very laid back, but very knowledgeable. They stated that the hurricane had damaged 90% of the coral on the island and you could tell. I have done Snuba on 3 other occasions in different locations and I saw the least amount of fish in Saint Maarten. The water is nice and clear though and they have the staged helicopter and shipwreck underwater you can see. Still fun. My wife and son did the Pinel Island excursion and said they had a great time on the white sand beach. Iguanas everywhere that you can feed, my son loved that!. Did some shopping at the shops in the port area and found great deals on souvenirs, alcohol, and jewelry. Better deals than seen in San Juan for sure. Overall, the family had a great time and my son was asking if we could stay on the ship for a few more days. I have always been a fan of Royal Caribbean and we are looking to do a Mediterranean cruise next year. Read Less
3 Helpful Votes
Sail Date: August 2019
This ship is new and beautiful. There are a few things that I would recommend them adding and changing such as, the soda package comes with a refillable plastic cup which is nice and eco friendly but the problem I am having is there is ... Read More
This ship is new and beautiful. There are a few things that I would recommend them adding and changing such as, the soda package comes with a refillable plastic cup which is nice and eco friendly but the problem I am having is there is only about two soda machines accessible and most of the time one is closed your forced to go to the one at the pizza restaurant. Also, I would recommend longer hours for things such as food places etc. if you don't make it to dinner your stuck eating the same thing late night m, your two options are pizza or this small sandwich spot across from the pizza place thats all... on a cruise you expect there to be things like food places open for a much later time with much more options. Also, ice cream spots are very limited as well at close at 7pm so if you want some later on in the evening its not open. Now on to other things the ship itself is very nice and new we loved the ship. I do recommend more pools as it gets very packed on sea days. Staff all around has been amazing. Our house keeping lady Nancy is truly the kindest person ever!!! She always checks in with us and greets us at all times & helps us with anything we need she is amazing!!! Thank you Nancy! Your hard work is truly appreciated. For entertainment we saw the Greece show which was awesome! We also saw the Aqua show that was one awesome show as well very talented actors. Over all it was an amazing cruise with a few changes it would be the best cruise. I do recommend it. Read Less
Sail Date: August 2019
We were supposed to sail to Cuba on the Majesty this same week. When the Cuba stop got canceled, we looked at options and found a great deal on a Grand Suite for this sailing. Since the GS for 7 nights cost less than $400 more pp than ... Read More
We were supposed to sail to Cuba on the Majesty this same week. When the Cuba stop got canceled, we looked at options and found a great deal on a Grand Suite for this sailing. Since the GS for 7 nights cost less than $400 more pp than the booking we had on the Majesty for 5 nights, we jumped on it. The ship is large. We certainly did not experience all that it has to offer. I did go to the fitness most mornings; it was very nice and I never had an issue finding a selection of equipment to use, even on sea days. We had the drink package and managed to try out most of the bars, at least once. My only "complaint" was the heavy pours. I had to specifically tell the bar tenders to put less alcohol in my drinks. They routinely put a double shot in all mixed drinks-a single shot is plenty for me! Others may find that a positive. We had breakfast in the Vitality Cafe twice, before working out. It was a very good, light breakfast. We also had lunch in the Park Cafe one day-very good, at Mini-Bites one afternoon-less good but not terrible and Sorenttos. The pizza was much better than expected. I really liked it, although I like most anything that i don't have to cook. We also went to the MDR for lunch one day. It was good, but it was very crowded and the atmosphere was hectic. We ate the other meals in the Coastal Kitchen. The food was fabulous. We ate breakfast there five mornings. The french toast and the waffles were excellent. We had lunch there twice and both times, it was really good. Dinners were excellent every night! We saw Grease-very good, The Fine Line-a little odd, but we enjoyed it and both ice shows. My favorite show was I-Skate, but I enjoyed them all. Other than that, we generally just sat on the deck or in the suite lounge and watched people and read. A big advantage of the suite lounge and deck is that we really got to know some of our fellow passengers, which I really enjoyed. With one or two exceptions, everyone was warm and friendly. The conceirges, Jeremias and Mohammed were fabulous, as was the CK manager, Ace and our waiter, Laurence. The pools were exceptionally crowded. We never really went near them, but could see the crowds. Other than that, we did not have any issue with crowds, perhaps because we only took the elevator once the entire week. We might have found the crowds more intrusive had we not had access to the suite areas. They were wonderfully serene. I had only two minor complaints: one the cruise director, Dennis, was somewhat offensive. The other was that they made me get off the ship when the week was over! Read Less
Sail Date: August 2019
We had seen this ship while we were on another cruise, and were amazed by the size. We booked a stateroom, knowing we would pay a premium because it is so we. The nightly entertainment is incredible. The full production of Hairspray is ... Read More
We had seen this ship while we were on another cruise, and were amazed by the size. We booked a stateroom, knowing we would pay a premium because it is so we. The nightly entertainment is incredible. The full production of Hairspray is amazing, and the Hiro Show was spectacular. Pros: Gorgeous ship, like a Miami hotel. Very friendly staff. Lots of specialty restaurants. Very nice app that allows you to see your schedule. AmIng entertainment in the evening. They are VERY serious about hand washing, and everyone Moves through a handwashing station before they go in to the food area. During the day there are a lot of options for food that is included in the price of the cruise. Great adults on the area at the front of the ship. Cons: Room 14-723 is under the Flowrider attraction. At night the water that is stored for the attraction sloshes loudly, dampening an otherwise great stateroom experience. There is barely anything to eat after 11:00pm. If you are used to the open buffets and little food places on Carnival, you won’t find that here. Although there are a number of restaurants, most of them close after 10 or 11 PM, leaving one small place on the main deck. It has a very limited selection of sandwiches and some desserts. We always enjoyed the option of having ice cream and pizza or hotdogs on carnival, the ship does not have any of that available late night. We also enjoyed trivia, but the place where they have the trivia is called the honor bar, it has very limited seating, probably less than 50 people can fit in there. This does not work for a ship that contains over 7000 passengers. So we often find ourselves with nothing to do on the ship, and we head back to the room and just read. It seems like the smaller ships have a lot more options for food and activities during the day, I simply don’t wanna look at overpriced diamonds and watches all day, I want other things to do. Read Less
1 Helpful Vote
Sail Date: August 2019
One of the most important things a lot of folks do not do, is not to book their shows, tours and restaurants well in advance and wait to do it when they get on ship and that is when issues come up. My wife booked everything about 2 months ... Read More
One of the most important things a lot of folks do not do, is not to book their shows, tours and restaurants well in advance and wait to do it when they get on ship and that is when issues come up. My wife booked everything about 2 months in advance . We had my time dinning, waited maybe 3-4 minutes and were seated. The tickets for our tours or shows were on bed waiting for us. Embarkation; stood in line about 10 minutes; all our paper work was in order; checked in about 4 minutes and off to the gangway we went. Having sailed on Allure and Harmony we were on another fanatic ship. My favorite things to do on ship were zip line, Abyss and perfect storm water slides and of course the merry go round. Aqua show was great; I like sitting in first row on wooden benches, you get a little wet, but the more you laugh the wetter you get. Great place to sit if you have kids. There were 4 kids sitting near me and they had a ball getting wet. Ice show is another great show, make sure you bring a jacket it gets a little cold at ice skating ring. We found if you get there early; when you walk in go to the right down to first row of seats in front of ice skating ring about mid way, great seats. If you like Broadway Shows my wife highly recommends " Hair Spray" Our favorite bar is the Schooner Bar. Another neat bar is the Rising Tide Bar which brings you from promenade up to Central Park. The drinks are price e so if you drink a lot get the beverage package, example a ice downed rum and coke is $10.00 There is some great music at bars and shows, but they always turn volume all the way up, so if loud music hurts your ears bring ear plugs. We had My Time Dinning, the food was good and service was great. We also ate at Chops Grill,. again food and service were great. We also ate at Hooked Seafood, service was great but food was ok. You can also get breakfast and lunch in solarium but check times by the doors. We had breakfast in main dinning room made to order which was good. And of course the Windjammer Marketplace, yes it is crowed but you will find a seat and the food is good; some breakfast foods are cold but what do expect cooking for 6000 people ,Central Park is a great place to hang out and have a drink or 2 in the evening with that special person. Take time to read the Cruise Compass ever day because it tells you where and when things are happening on ship. Our room was clean and in order when we arrived and kept that way thru whole cruise and if we needed something our stateroom attendant would make it happen. We talked to many crew members first asking them where they were from and that would open the conversation. We found crew members very polite and down to earth folks just like us. The night before disembarkation we left our bags in hall way to be picked up in morning. We were flying out of Fort Lauderdale and chose to book a bus thru RC. There are 2 buses, one at 7:30 AM and one at 8:30 AM. We were told to meet in Royal Theater and when you tag number is called follow crew member to disembark. It was 8:00 AM and they did not call our number yet so my wife said lets go with the next group because we still had to clear customs. We got our bags and headed to customs, what a surprise, stood in front of screen; if your picture was of you agent said your good to go. Its it good thing we left early because the bus left at 8:20 AM. You might even consider using UBER. "Get out there" Read Less
Sail Date: August 2019
This cruise was a honeymoon gift from my in-laws. The first issue we had was with my husband's luggage. The airport temporarily lost his suitcase, but then notified us that it was still in the airport. We had already embarked early ... Read More
This cruise was a honeymoon gift from my in-laws. The first issue we had was with my husband's luggage. The airport temporarily lost his suitcase, but then notified us that it was still in the airport. We had already embarked early and had several more hours before departure. My husband went to the customer service desk and offered to just get a taxi and get the luggage himself. The lady at the counter, Ann, offered to send someone from the ship to retrieve his luggage for him. Later that evening, after about 3 hours out to sea, my husband had not received his luggage. He went to customer service and a different person was at the desk and informed us that they are not allowed to go to the airport to get luggage and that we were never offered that service. So there are those lies and horrible service. Fast forward to the day of disembarkment. I was covered in bug bites. All over my legs, arms, hands, shoulders, and even some on my face. I noticed a bite or two early on during the cruise and didn't think much of it. Each day more appeared. By the last day, I was covered in bites. Since I had WiFi on that day, I googled possible causes and realized these were bed bug bites!!!! I went to the doctor the very next morning and got verification that they were indeed from BED BUGS. My father-in-law immediately filled out a report with Royal Caribbean that was never addressed. They completely ignored the report. At this point in time, my in-laws have been completely ignored when informing the cruise line and travel agent Vacationstogo about this disgusting issue. My mother-in-law called to check on the report that was filed and she was met with a rude lady named Paulie who made up all sorts of crazy scenarios as to where the bites could have come from and harshly stated, "There will be no compensation for this, we are not responsible." This issue was recently emailed to Royal Caribbeans Crown and Anchor. There was a response that they were looking into it, but now two weeks later.....NOTHING. She emailed them again asking why they are ignoring such a serious issue. People pay THOUSANDS of dollars for a luxury cruise and this is NOT acceptable. Not to mention the inconvenience of not having your luggage all week when we were more than willing to just go and get it ourselves. Keep in mind the bed bugs can and will travel with people. Once home, we had to wash everything in hot water and place the luggage in the hot sun. Also, my husband still doesn't have his luggage. Apparently it was sent to different ports we were visiting during the cruise in an effort of the airport to get it to us. It is completely lost at this point. Read Less
11 Helpful Votes
Sail Date: August 2019
We normally do Celebrity cruises, but this time was all about my 13 year old son and making sure there was enough fun for him. So we went on Royal Caribbean and were very pleased. Here is a comprehensive review: Cabin - we were two ... Read More
We normally do Celebrity cruises, but this time was all about my 13 year old son and making sure there was enough fun for him. So we went on Royal Caribbean and were very pleased. Here is a comprehensive review: Cabin - we were two people in a balcony cabin - plenty of storage space, shower was great, no signs of wear, bed was very comfortable. We had another cabin with a balcony facing the inside boardwalk which was a refreshing change of pace. Beware though, because it does get loud. Dining - dinner in the dining room was consistently good. I am vegan and the options were wonderful and delicious. People who had the lobster and steak raved. We had breakfast in the dining room a few times as well and were pleased with the choices. Yes breakfast is what you get at Windjammer, but you can customize and get made to order omelets so that's nice. Pastries are not great, but that's a good thing because I didn't need a daily tempting of a bread basket. Waffles are a winner. Embarkation and Disembarkation - both easy peasy with no complaints.They have it down to a science Activities and Entertainment: varied and really fun - you can't be bored here - kids loved the flow rider and the sushi making class. Something for everyone. Just walking around and meeting people is exciting. Casino though is lackluster. Not a lot of activity, but that might be the makeup of the people of the ship. It wasn't lively at all. Other than that, lots of fun things to do. One thing to remember: there are no water slides on this ship. That's important to some families, so please take note. Fitness: the fitness center had plenty of machines and things to do. The running track is in a great location. On Celebrity the track is up high and very windy so this was a nice change having it on Deck 5 (I think Deck 5). Public rooms: All the public areas are lovely and we enjoyed the many different bars and dance areas. Everything was well kept. We never felt we were stepping into someone else's mess or anything. Shore excursions - we didn't do any. Service - This I will say overall is meh. On Celebrity the service is stellar. You never felt like people were tired otherwise put upon. On Royal Caribbean, many of the crew seemed overwhelmed and impatient. I chalked it up to taking a step down in service, so I understood. Value for the Money - Here is what Royal Caribbean does: everything is extra. It's not a good feeling. I might be paying more on Celebrity, but I don't want to feel like I am. I feel like there are gimmes and gotchas everywhere. We had beverage packages, which make you feel less like that, but if I still really noticed it, then Royal Caribbean has to step up and start including some things in the price, even if they increase the cost just so you aren't constantly taking out your charge card. Side Note: People were complaining on Cruise Critic that there were too many people. Our ship was sold out, and I didn''t feel there were too many people. We are usually on Celebrity which are much smaller ships, but we didn't feel bombarded at all when there was nearly twice the people aboard. Also, regarding feel of the ship, my daughter usually requires dramamine for her experience, but because the ship is so big and well designed, there was minimal swaying and she didn't need dramamine at all. Overall: We would sail Royal Caribbean again. It was a different experience than we were accustomed, but it was a different kind of trip. If you want lots to do, do the Allure. Read Less
1 Helpful Vote
Sail Date: August 2019
A group of 21 family members ranging in ages from 7-69 just got back from a 9 night cruise on the Anthem of the Seas. While the trip was an overall success, we had issues on board throughout the trip. Our group had balcony rooms, most ... Read More
A group of 21 family members ranging in ages from 7-69 just got back from a 9 night cruise on the Anthem of the Seas. While the trip was an overall success, we had issues on board throughout the trip. Our group had balcony rooms, most were connecting, and an inside room across the hall from my room. Next to them were two rooms comprised of college aged boys that were loud, ran through the hall (sometimes in only their underwear), banged on the walls, and slammed their doors. The first night my husband stuck his head out and asked them to quiet down. These behaviors persisted, each night with multiple family members asking the kids to quiet down. We had spoken to customer service who said to just call security the next time. We did, but security took awhile to respond and the kids never took anything seriously. The worst was the last morning, they had left a condom on a plate with some left over food in the hallway. I was horrified when my 7 year daughter saw it before the poor room steward had to clean it up. Another night, one of our rooms had been woken up by what they speculated was a domestic dispute around 2:30 in the morning. They tried to call multiple numbers for security and no one ever answered any of the lines. The food on the boat was great and servers were for the most part friendly, but it seemed like they could really use more staff to provide the attention that we had previously received on cruises. Especially in the dining room, the bar server regularly mixed up and would forget orders. My daughter had a great time in the kids club and doing all the activities on board. All the activity people were awesome. They were encouraging, especially with the rock wall and trapeze. We had rented two over the water cabins in Labardee. There were nice, but for the amount we paid, it would had really be great if we could had have lunch brought to us. The attendant was running around, but at times appeared annoyed that we asked him for drinks. I'm not really sure it is worth the splurge to get the cabin. Overall, we had a great time, but the lack of response from security is concerning. Read Less
2 Helpful Votes
Sail Date: August 2019
We booked a guarantee balcony only a few months before sailing and were very pleased with the cabin we were assigned, under a quiet part of Windjammer buffet. This was my first time on a Quantum class ship and wondered how it would ... Read More
We booked a guarantee balcony only a few months before sailing and were very pleased with the cabin we were assigned, under a quiet part of Windjammer buffet. This was my first time on a Quantum class ship and wondered how it would compare to my favorite Oasis class ships. Here is what I found: Some things I really loved, and a few things I really missed. Typically I spend 90% of my at sea days in the Solarium, but because these ships are designed to sail out of northern climes in the winter, the Solarium is an entirely glassed in space, unlike its Oasis counterparts, where the glass is staggered with open air spaces. I can imagine that if you were embarking in January, it would be lovely to walk into a tropical space right away, but in the middle of summer, I really missed the fresh air. I found the promenade area more crowded as it was much narrower than Oasis class ships. But those are really the only negatives - this is really great ship with some very fun activities! We missed the pre-cruise online booking window when Ifly and NorthStar were offered, but did book all the shows ahead of time. Thanks to Cruise Critic community members, I knew that I could book Ifly and NorthStar as soon as we had checked in and had access to the Royal IQ wifi. We literally boarded the ship, rounded the corner, and stopped and made our bookings! I cannot tell you how much I loved Ifly! We even dropped by towards the end of the cruise and managed to snag a second fly, even though no time slots were being offered in the app. Worth mentioning is the fact that like Harmony, there is a hole in the firewall on Anthem, which allows IPhone users to IMessage throughout the cruise - even photos and videos worked! Bumper Cars, Roller skating and NorthStar were very fun. Get there early to sign up for roller skating, as they assign time slots and the spaces go quickly. Once again, Royal Caribbean outdid itself in the entertainment department. The Gift and We Will Rock You were incredible and the headliners were amazing. Particularly loved the U2 tribute band along with the Tribute Shmibute entertainer. Spectras Cabaret was the only show that I didn’t particularly enjoy, but there are always so many other options. We had great meals, both in the main dining room, the Solarium, and Windjammer. We diid not go to any specialty restaurants this time - Wonderland is such a spectacular venue on Oasis class ships and a must-go for me, but the physical venue on this ship was underwhelming so we didn’t bother. We did have a Chops steak in the main dining room and it was like butter. The staff for the most part were great - and the ports delightful. I also loved sailing in and out of New York harbour as that was a first for me. This is the first time in a few cruises that I didn’t purchase the drink package (which, if you want to buy one, get the Buy One Get one 50% off in the pre-cruise sales). I have to say, I really missed it. At $49 / day plus the insane 18% gratuity, it doesn’t take much to justify. I missed my smoothies, specialty coffees, specialty iced coffees, San Pelligrinos, waters and oh yes, martini’s! Even as a Diamond member, the non-alcoholic drinks can get you to $49 a day pretty easily so in future, that will always be my first choice. You know, there are always problems on any cruise. Life is never perfect and neither is cruising, so set realistic expectations. Overall, I would recommend this ship and itinerary highly to a friend, and would do it all over again! Read Less
5 Helpful Votes
Sail Date: July 2019
This is our second trip on the Allure and our 3rd trip on the Oasis class. As a point of reference, we have also cruised on Carnival, NCL(Haven and nonHaven), and Celebrity within the last 10 years. This was a family cruise with 17 total ... Read More
This is our second trip on the Allure and our 3rd trip on the Oasis class. As a point of reference, we have also cruised on Carnival, NCL(Haven and nonHaven), and Celebrity within the last 10 years. This was a family cruise with 17 total passenger, a 21st and 13th birthday celebration, and 2 25 year anniversaries to celebrate. Let me start by saying we had a great time. Nothing negative below prevented us from enjoying the cruise and the family time. We were in a boardwalk view balcony which we had enjoyed in the past and enjoyed this time. The ship was sold out and the population was mostly families. The Good - We had the key package and embarkation and disembarkation were extremely easy and efficient. Outside of the snacks and private room the embarkation was just as easy as the Haven on NCL. The service on board was overall outstanding. Our cabin steward, waiters, bartenders, etc all seemed to be very dedicated to their jobs and worked to make our cruise easy and enjoyable. The shows were very good. I somebody in our group attended every show and there were no complaints. Mama Mia seemed to be even better than the main show on my last RCCL cruise. The aqua show is always amazing. There was a solo guitarist in the park named Will and he was fantastic with everything from classical to classic rock. We went on the Snuba shore excursion in Saint Maarten and our guide was amazing. The Bad - The itinerary was modified due to propulsion issues on the Allure(more on that later) so we had 3 full days at sea and we were only in San Juan from 7:30-1 so it was really 3.5 days at sea. The Allure is a big ship but 3.5 days is still a lot of time on the boat. The food varied from inedible to mediocre. This was the most surprising thing. The last time we sailed on RCCL was on the Oasis about 4 years ago and the food was well above average cruise food. We sent back several dishes and I don't think we ever said "wow this is really good." We ate all dinners in the MDR except one night in the Windjammer. Some family did go to Chops one night and were pleased with the quality there. The constant sales pitches are just too much now. I get the economics of a cruise but we were constantly being sold specialty dining, photos, excursions, art, etc, etc. This happened everywhere. We even got a sales pitch at the key lunch after embarkation. Our waiter tried to get us to sign up for a specialty dining offer while eating lunch. The Ugly - the Allure is well past it's rehab date. The furnishings are literally falling apart. We sat in the schooner bar and laughed because no 2 chairs had the same number of buttons. The fake leather rubbed off on your hands and shirt sleeves while sitting in the chair. The couch in our room was so stained it was hard to tell what the original color was. There was carpet peeling back from the wall in the Windjammer. The list goes on and on. The Allure is going in to dry dock next year and it seems like they are just delaying any and all maintenance until then. I don't know if it was due to the propulsion issue but all of our rooms shook and creaked more than any other room on any other ship I have been on. Our sliding glass door vibrated all night and the walls creaked like old wooden stairs. We have been in almost the same exact cabin on the same ship 6 years ago and I dont remember anything like that. Read Less
5 Helpful Votes
Sail Date: July 2019
This ship does not live-up to the hype. Fool me once, shame on you..etc.. Too crowded, no one goes there anymore..as Yogi might say. Rub a dub...shoulder to shoulder, elbow to elbow in the pools. Never, in all our years of crusing (i.e. ... Read More
This ship does not live-up to the hype. Fool me once, shame on you..etc.. Too crowded, no one goes there anymore..as Yogi might say. Rub a dub...shoulder to shoulder, elbow to elbow in the pools. Never, in all our years of crusing (i.e. living in So. FL) like the Army have we hurried up and wait(ed) on line to get into the Windjammer buffet. Never before have we experienced a main cruise cafe to find it closed. Ah yes, the food, mediocre at best. Sorry as hell to write this, but too many fails. Casino and arcade, a joke, machines that don't work, except to take your money. Happily we had a wonderful dinner wait staff..waiter, pleasant, amiable man from India, head waiter from DR was friendly and gracious, assistant waiter as well...helped to save the day. Then again, the bar menu on our table listed a cocktail (Viking Crown) at one price but we were charged double the price because "It was an old menu." Of all the cruises we have taken, I'm sorry to say that this one is at the bottom of the list. I can list many more fails but at the risk of sounding like an old biddy, I'll stop here. Great ship for rock climbing, zip lining and Flow Rider surfing. Read Less
1 Helpful Vote
Sail Date: July 2019
My family and I typically sail with Princess or Carnival and I had been on one RC cruise to the Bahamas several years ago but my husband and I decided to try Allure of the Seas based on its reputation, destination (eastern Caribbean), and ... Read More
My family and I typically sail with Princess or Carnival and I had been on one RC cruise to the Bahamas several years ago but my husband and I decided to try Allure of the Seas based on its reputation, destination (eastern Caribbean), and that our friends were planning to join us. The ship itself lives up to expectations. Simply stated, she's a magnificent vessel. This was my 10th cruise and I have never have seen anything like Allure. Her sheer scope took my breath away - and it never got old. The ship's neighborhood feel provided a sense of community - I saw familiar faces in my neck of the woods (deck 8), which included the glorious Central Park, outdoor bar, and Dazzles (a favorite evening hangout). Bartenders and servers knew our names, our orders, and consistently greeted us with a warm heart. The service all over the ship was superior. Dwayne (Deck 8 Starboard) our room steward, was exceptional. He addressed a several concerns on our first day aboard (see my critiques below) and did so with good humor and grace. We just loved him! Also a big shout out to Shaka at the Solarium Bar - dude can make a mean drink. Honestly, I could shower all of the staff with compliments and gratuities. They were simply the best. The specialty restaurants, including Giovanni's Table, 150 Central Park, and Izumi's (ate at all three) were genuinely superb and highly recommend trying at least Izumi - a hibachi grill and sushi bar that was not only scrumptious (the steak was butter) but the entertainment is hilarious and memorable. Speaking of entertainment, the ice skating show was my favorite. I couldn't stop smiling and walked out feeling so much joy. The outdoor water show is amazing - you can't see anything like it at sea - so I recommend checking it out. I screamed out loud - it's that thrilling. Lastly, the stateroom was generally clean, the dining and buffet food was generally good (I especially enjoyed the international options) and I'll give a small shout out to the Park Cafe, which is where we had our coffee and breakfast most mornings. They have excellent little breakfast burritos that our whole party craved and enjoyed. Now for our critiques. First and foremost, we paid an additional fee for a "larger" balcony (50 sq feet). It's not worth the extra fee. Honestly, it felt like a rip off. I was expecting extra chairs on our balcony to at least receive our friends for a champagne toast. Our steward Dwayne went the EXTRA mile and not only did he find us two more chairs, he brought 2 loungers, which from my perspective, should be part of the larger balcony package. As a result, I felt a little less peeved that I had been sold a clunker. The room also was not clean upon our arrival. The mini fridge contained the previous guests' food and drinks, the vanity and tables were sticky, and the balcony ledge had not been wiped down. The initial experience was not up to standard. The anytime dining experience in the American Icon dining room was mediocre. The service was outstanding, food decent, but the noise everywhere and lack of organization in the lobby left much to be desired. And would it be too hard to not dance and play loud music during dinner time? Isn't that what the other venues are for? Maybe I'm a bit old fashioned but the dinner "entertainment" bordered on obnoxious. A conga line and and dancing waiters throughout the dining room while you're in the middle of dessert? No thank you very much indeed. As a general note, the entire cruise director's staff were not funny and not much fun. Jame - Z was the one exception. The lines during peak times at the Windjammer and to board the ship in San Juan were also obnoxious. Opening more entrances on the gangway would have been very helpful. Lastly, and maybe most importantly, our strongest critique is of the itinerary. Several weeks prior to embarkation, we received notice from Royal Caribbean that our call in San Juan would be shortened several hours due to an engine issue. We would have likely cancelled at that time if we hadn't made the final payment. Sadly, we were only in San Juan from 8a - 1p, which did not allow for much of any sight seeing, shopping, or a sharing a meal. With the truncated call to San Juan, we essentially had 4 sea days. Three planned days, part of day one and part of day 5 (San Juan). The ship is great and all but really too much time on board and not enough time experiencing the cultures of the region. And to add salt to the wound, on the 7th day (sea day) we were moving at about 12 mph up the coast of Cuba to the home port of Ft. Lauderdale. If you happened to be awake at 1am, as my husband was, you would see the ship docking for its final time prior to disembarkation several hours later. I'm sorry, but I would vote for those precious hours being returned to us in San Juan. To sum this all up, we enjoyed the ship, especially the service and food at the specialty restaurants, but felt like Royal Caribbean sold us a few duds. Read Less
2 Helpful Votes
Sail Date: July 2019
This was a great ship for the entire family, young and old . Lots to do on the ship for all ages. The grandchildren were always busy with activities. They climbed the rock wall, saw Mamma Mia, enjoyed the RC parade, arcade, Adventure ... Read More
This was a great ship for the entire family, young and old . Lots to do on the ship for all ages. The grandchildren were always busy with activities. They climbed the rock wall, saw Mamma Mia, enjoyed the RC parade, arcade, Adventure Ocean, etc. Royal Caribbean had lots of activities for everyone. Our head waiter was excellent. She was very good with the children and their needs and requests. Food was good. The ports were ok. We just walked around San Juan and bought some items and in St Maarten we shopped first then went to the beach. We rented six chairs and three umbrellas for $30.00. We have cruised a lot and I really believe this is a ship for families especially during the summer time. I suggest if you go to Labadee and have a family with you, you might like to rent a beach bungalow at Columbus Cove. We did and it was well worth the price. Read Less
2 Helpful Votes
Sail Date: July 2019
As Diamond Members needless to say we've been on a few cruises with Royal Caribbean. The Symphony of the Seas while an incredible piece of engineering and shipbuilding cannot be recommended for 50+ couples. There's simply no ... Read More
As Diamond Members needless to say we've been on a few cruises with Royal Caribbean. The Symphony of the Seas while an incredible piece of engineering and shipbuilding cannot be recommended for 50+ couples. There's simply no place to have a quiet romantic drink or relaxed meal with perhaps the exception of 150 Park. Everything else is loud, energetic and of mediocre quality. All full disclosure however is in order. We more recently have sailed 14+ on Celebrity and Cunard with 8 crossings in past 10 years including Seabourn; these have all been suites. so we are a bit jaded. Ship - new huge and amazing...and overwhelming Cabin - a Junior Suite was excellent size but bathroom showerless except in the tub; not worth the money. Dining - very mediocre to poos in Main Dinning Room; food served tepid or cold. Some dishes were misrepresented. E.g. Steak Dianne. Wonderland more hype than quality. Izumi average at best and over priced. 150 Park nice prepared and real value; don't offer non-ordered items-makes it seem you are begging for compliments. Good wine lists. p Entertainment - this is where the Symphony excels be it musicals, ice shows, or aquatics. Lounge acts were fair with the roving pianist the best. Service - Excellent except in the bars....slow and slower. Ports - St. Maarten, San Juan, and Labadee---dont leave the beaches. Labadee was a disappointment. Poor signage and food options. The "local" market was an aggressive Valley of the Vendors. Cabanas at Nellie's Beach were great with awesome service. Read Less
1 Helpful Vote
Sail Date: July 2019
Cruise Fare indicates and sales representatives state that complimentary ice tea, lemonade, and ice cream are available 24 hrs a day through out the ship. This is not true. This ship does not provide any complimentary drinks or ice cream ... Read More
Cruise Fare indicates and sales representatives state that complimentary ice tea, lemonade, and ice cream are available 24 hrs a day through out the ship. This is not true. This ship does not provide any complimentary drinks or ice cream after 9:15 pm. There are only two complimentary eating places which both are located on deck 5. One cannot hang out on top decks, watch a movie at the aqua theater, relax in Central Park or the solarium with access to complimentary drinks. If you want food you have to traverse to deck 5 and obtain pizza or a sandwich and only water to drink. This is totally unacceptable and is a deciding factor in our family never booking with RCI again. NOTE: I made my complaint directly to the Captain on the day 2 meet and greet opportunity. By the afternoon of day 3 a dispenser of tea and lemonade was made available at the pizza place on deck 5. When asked if I was satisfied I responded with a question of whether or not that service would be provided to the next cruise. In other words was there a policy change or was I just being satisfied? I received a non-verbal response which indicated no. This was in fact the case as the tea and lemonade dispensers were removed on the night of day 7 and replaced with water dispensers. There are no tea or lemonade dispensers available at the Mexican eatery on deck 15, nor at the Hot Dog stand on deck 6. Really? This is not first class service but an attempt to force one to purchase an beverage card. It is deceitful as well as marketing resources indicate otherwise. We can take our business to other cruise lines and if the industry as a whole converts to this practice then we will discontinue cursing and expand our land vacations. The nickel and dime-ing of services must stop or the cruise industry is going to suffer financially. RCI's self damming practices are why we don't invest in cruise companies. But we do invest in Coca-Cola's tea and lemonade! :) Read Less
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