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3 Helpful Votes
Sail Date: October 2015
Chose Baltimore as it is an easy drive from southwestern Ohio and wanted to visit Bermuda again. This was my second cruise to Bermuda (5 night on Explorer from Bayonne in 2012). The port was easy to find from our hotel near the inner ... Read More
Chose Baltimore as it is an easy drive from southwestern Ohio and wanted to visit Bermuda again. This was my second cruise to Bermuda (5 night on Explorer from Bayonne in 2012). The port was easy to find from our hotel near the inner harbor, although I would have been better off following the route I had seen earlier in the day than my GPS. This was my 8th cruise (7th on Royal) and I was not disappointed. I should probably begin with describing my feelings about cruising as I am very happy as long as I have a room with a balcony on a Royal Caribbean ship. I don't need a lot of frills to have a good time. Embarkation as a Diamond Crown and Anchor member was quick and easy at about 1100. Went to lunch at the Windjammer and the food was good. We then spent an hour or so in the Centrum waiting for the room to be ready as they do not guarantee rooms until 1300. We found our room at 1300 (7140). There was ample storage in the room. My only slight complaint was the safe was hard to find. The bathroom was typical cruise size as was the shower area, otherwise the bathroom was fine and again storage space was good. My wife went walking on the track which is about 0.21 miles (it is marked as 4 laps/mile) each lap (GPS measured and confirmed on a few occasions). I am a jogger and used the track every morning except the one morning the deck was closed due to wind. 30 laps each morning yielded 6.3 miles. I had purchased the Ultimate Beverage Package and highly recommend this option if you drink soda, Starbucks and about 5 alcoholic beverages each day. It was worth the investment. It also left the opportunity to experiment with combinations. The beer selection is a little limited and I was not very impressed by the Beer Tasting session. There was not a lot of education about the beers. Also love the mixed soda machines. The Schooner Bar was my personal favorite (got to watch American football) and Bento and Kevin were fantastic. The trivias were great fun too. The ride to Bermuda was smooth and it is very interesting pulling into Bermuda as you enter their waters at the St. George end and it takes another hour for the ship to navigate the reefs to get into King's Wharf. While in Bermuda we did the Oktoberfest excursion. The band Oompah Brass was a lot of fun and there was a decent selection of beer that was included with the admission. It could have been improved if food had been included with the price of the tour. The next night we did the Glass Bottom Bermuda Triangle cruise. This was interesting and the young American guides on the boat were very knowledgable. The fish were quite active, saw a sea turtle and the wreck that was placed there intentionally. We did go to the Snorkel Park on our own on Monday (our full day in Bermuda). The snorkeling was good. There were a lot of fish and there were no guides so you were free to explore. There was a small, but adequate beach and a beach bar for after snorkeling. You could also buy food there, but we did not eat while there. Meals on the ship (all of them) were at the Windjammer or at special events on deck as we want to stay in shorts and not deal with the main dining room. Most of the food is the same. The quality of the food was not incredible, but at no point did we go hungry. The shows were good, particularly Bob Arno, the pickpocket, incredibly entertaining and informative. The ride back started off windy and rainy. This was not a factor in my wife becoming ill and using sick bay. They did a good job and cured the issue at a cost significantly less than an American ER. I felt a little ill on Wednesday morning after running on the treadmill. Not sure the origin of the ick feeling (don't usually get sea sick and should not have been a result of the past night's activity). We used self debarkation and this was quick and easy. We were in the car by 0800 and on our way home. Listening to people complain about many things over which the crew and cruise line had no control was tiring. Quit complaining and enjoy that you are on a ship. I had a clean balcony cabin and plenty to eat and drink. Morning coffee looking at the ocean or Bermuda was fantastic. Thank you for another great trip Royal. Read Less
7 Helpful Votes
Sail Date: October 2015
This was our second cruise on Grandeur (plus two prior on Enchantment), all out of Baltimore. The big plus for us is being able to drive just ninety minutes to the port of departure. We're both in our mid-sixties, and over the past 38 ... Read More
This was our second cruise on Grandeur (plus two prior on Enchantment), all out of Baltimore. The big plus for us is being able to drive just ninety minutes to the port of departure. We're both in our mid-sixties, and over the past 38 years we've cruised 21 times on several cruise lines: RCI, Oceania, Windstar, HAL, and Uniworld (in Europe). Embarkation, as we've experienced in Baltimore before, was quick and efficient. You drop off your heavy/checked luggage by driving right up to the longshoremen who take it out of your car, and then you drive to the line to pay for parking. It's not far to park your vehicle, and walk back to the terminal building. There are several security lines inside the terminal, so there wasn't a long wait, and then there are lots of RCI check-in desks beyond. Grandeur still looks good inside and out. Our cabin and everything we saw around the ship looked very clean and in good order. Wireless Internet service seemed to work well wherever we tried it, either with our smartphone in our cabin or down on deck 4 just off the Centrum where the ship passenger PCs were set up. Our first two days outbound found Grandeur in a really active Nor'Easter storm. (We missed Hurricane Joaquin altogether, but we didn't know that until several days into the cruise). Two days of heavy waves and swells, drenching rains, howling winds, and all outside decks off-limits. Cabin drawers and cabinet doors slamming open and closed with every rise & fall & roll of the ship. Saw several passengers take hard falls trying to walk down corridors and in public spaces, and also (unfortunately) saw folks getting sick. Reduced staff and crew we saw were really working extra-hard trying to take care of us passengers and still do their jobs, as well as pick up the slack from other crew members that weren't able to work until the weather improved. Luckily, my wife and I slept well and never missed a meal. :) (Since food and service are quite individually subjective, please take my comments as such. We're not "foodies", and we think we have average expectations for food and service). We ate all of our breakfasts and lunches in the Windjammer Marketplace buffet. It was usually quite crowded, and difficult to find a vacant table, especially on our four at-sea days. Most of the clean-up staff was efficient, so that helped with table availability. Lots of hot and cold choices for breakfast, (omelets made to order were my favorite), but we noticed there was less variety and availability of pastries and breads at breakfast. The coffee was average, but better than on some of our other cruises. Lunches had a good variety of hot and cold selections, but we did notice salads and their sides weren't always available or as nice as we remembered. The freshly-baked cookies at lunch were usually excellent, and our favorite dessert. Our main dining room ("MDR") service for supper was very good. We opted for "My Time Dining" on this cruise, so we ate supper at different times each day based upon when the ship left the day's port. We enjoyed our cordial and efficient waiter, assistant waiter, head waiter, bar/wine server, and host. Entree variety wasn't as good as we remembered from our other RCI cruises, but the hot food was always hot, and the cold food always cold. Soups were delicious. If you couldn't find an entree in the MDR that interested you, there were always the stand-by beef, chicken, pasta, and salad offerings. We felt the desserts in the MDR were only average. We ate supper in all three specialty restaurants this cruise. This was our first experience at Giovani's, and we thought the food and service was okay, but nothing special. Chops was a bit of a letdown compared to our other dinners in Chops on our other Grandeur and Enchantment cruises. The beef was excellent as always, (at least as good or better than what we get at the best steak places ashore), but the accompanying side dishes' portions were smaller and not dressed well. The desserts were nothing special this time. This was our first time at Izumi's, and it was nice. My sushi was fresh and well-prepared, and my wife's beef/chicken skewers cooked on a hot rock at our table were good. Service in Izumi's was excellent. On this trip we didn't attend many of the production shows, mostly because either the ship was rockin' and rollin', or our My Time Dining and suppers at the specialty restaurants didn't align well with the start time of the shows. The shows that we did attend were average. The stage band sounded better and seemed more active than we remembered from our last Grandeur cruise. We enjoyed the aerial show in the Centrum, and the band that played there in the evenings on deck 4 was nice, with an excellent singer. As for our daily stops on this itinerary: Portland, Maine - The challenging (cloudy, overcast, blowy) weather forced a 4-hour late arrival, which changed (or cancelled) some of the ship-hosted excursions (including ours). We liked the afternoon excursion to Kennebunkport, although the drop-off time in town was too short to both walk around and also get something to eat in one of the many little restaurants. Bar Harbor, Maine - The town itself is Norman Rockwell-worthy. On our beautiful sunny Sunday morning, it was easy to walk around, with lots to see, some good places to eat, and several nice town parks to enjoy. We took the ship's afternoon excursion to Acadia National Park, which was beautiful, and shouldn't be missed. Saint John, New Brunswick - We're sure there are lots of things to do here on a blue-sky day like we had, but we opted for the pink Hop-on-Hop-off bus to see for ourselves what might be available. We got off the bus at the reversing falls bus stop, walked halfway across the bridge to get fairly up-close-and-personal with the falls, but that was the extent of our outing. Saint John has several heavy industries (a large paper mill, power plants, and the oil industry, all spewing plumes of something into the beautiful blue sky), and of course the huge Bay of Fundy port. Halifax, Nova Scotia - On this drizzly grey day, we (and sixteen others) were bumped off of our original ship's morning excursion to Peggy's Cove with a whole afternoon to ride the Hop-on-Hop-off buses. While in line for the coach we found out the ship's excursion staff over-sold tickets for the size of the pre-arranged coach/bus. We waited around for almost an hour in the cold drizzle while staff figured out that they'd put us on the pink Hop-on-Hop-off bus in the morning instead, and then we'd join another coach to Peggy's Cove later in the afternoon. Because we now had a shortened time in the morning, we just rode both pink bus routes to see some of the touristy sites, ate lunch, and then joined the afternoon coach ride to Peggy's Cove. Even with overcast grey skies and a brisk wind, little lobster-fishing Peggy's Cove was scenic, and worth the trip. It's perhaps someplace we'd like to return to sometime in the future. We had a wonderfully-smooth, blue-sky, lower-60s temps two days cruise back to Baltimore from Halifax. Everyone finally got to enjoy the outside decks for exercise or just relaxing sitting in the sun. Some were even brave enough to get in the outdoor pool, but there were more in the hot tubs. Disembarking was the usual very-early-morning hassle, but the staff was well organized, and we were off the ship and on our drive home pretty easily. Overall, we enjoyed our cruise north, and now we have great stories to tell about surviving our first two at-sea days. Note: We're hoping RCI regains its senses for Grandeur's 2017 itinerary out of Baltimore to Bermuda. Why? For 2016, Grandeur is reduced to only spending 25 hours, (from one o'clock the first day until two o'clock the next afternoon), actually tied up at King's Wharf in Bermuda. That's just not enough time there to justify a "Bermuda" cruise. Read Less
8 Helpful Votes
Sail Date: September 2015
I am a 35 year old woman with 3 kids and a great husband. We were celebrating our 10 year anniversary without kids and had booked this several numbers in advance. We booked the second best suite - the Owners Suite and paid a chunk of ... Read More
I am a 35 year old woman with 3 kids and a great husband. We were celebrating our 10 year anniversary without kids and had booked this several numbers in advance. We booked the second best suite - the Owners Suite and paid a chunk of change. In short, we were THRILLED as it was something to look forward to. We were VERY disappointed. I will keep the following brief as I don't want to waste anymore of my time thinking about this awful experience. Old Ship - if you want to see rust, broken pieces of things around the room, HORRIBLE carpet and decor, then this ship is for you. It was built in 2006. You've, it was old and smelly. Our room - Best suit equaled a 3 day leak from the ceiling right in front of the bathroom. We were actually told that they would not be able to talk compensation with us until the END of the cruise because there a chance the lead could continue the rest of the cruise. So we dealt with this ISSUE for the entire cruise. Staff - Burnt out. Food - HORRIBLE. No variety. We have cruised before and this was the worst. Both got VERY sick with stomach bug and ended up having to go to medical. Entertainment - Sad. Never ever take a cruise during hurricane season off the Atlantic leaving from the east coast. We left from Baltimore and are still taking medicine because we feel like we are rocking. Lastly - I love old people. BUT the cruise was 75% people OVER 50. I saw more walkers and wheelchairs in the last several days then I had in the last 7 years. Again, I love old people and one day I might be that old fart on a cruise...but you should know what you are getting into. Read Less
1 Helpful Vote
Sail Date: September 2015
I absolutely agree with every single comment NCBN0902! It was my very first time cruising and it was absolutely horrible. I understand the company had no control over the weather but they did absolutely nothing to assist passengers. My ... Read More
I absolutely agree with every single comment NCBN0902! It was my very first time cruising and it was absolutely horrible. I understand the company had no control over the weather but they did absolutely nothing to assist passengers. My cabin was at the very back of the ship and in order to get dressed to our "formal" dinner, i had to lay on the bed to get dressed because staying up was impossible. I had an unlimited drinking package but the seas made me so nauseous that it wasn't even needed. By the second night, i knew every single song that played on that ship. The entertainment was boring and targeted towards an older audience. Food in the Great Gatsby dining room was the same every night and so was breakfast. Decided to eat at the Italian place onboard on the ship due to arriving at Bermuda so late and nothing else to do, and it took 2.5 hours to get my food. Service was extremely slow. It appears most of the waitressing staff had too many tables to attend and the majority of them were stressed out which decreased the quality of service. The onboard casino was the main passageway to get to the Palladium Theatre and if you are not a smoker, you were out of luck and were introduced to second hand smoke and the same happened on the decks. The acrobatic show was four people dangling from bungee chords-not impressive at all! The time in Bermuda was unfortunately very short due to the ship arriving really late and leaving on time at 1 pm. By the time, I left Bermuda, I was wishing i was in Baltimore once again. it couldn't have come any faster. I absolutely hated every single minute of it and needless to say it will be my last cruise ever. Read Less
1 Helpful Vote
Sail Date: September 2015
Ship was okay but was disappointed in several things.... No ice carving, no carved watermelons on display, no fruit, cheese carving on the buffet and the evening shows in the theater were not listed as to what the actual show was in the ... Read More
Ship was okay but was disappointed in several things.... No ice carving, no carved watermelons on display, no fruit, cheese carving on the buffet and the evening shows in the theater were not listed as to what the actual show was in the Compass. Had to go to the show in order to see what it actually was on most occasions. Guest services were not very friendly. They didn't seem to have alternative activities in case of bad weather on the ship. We went through a tropical storm and we feel they should have provided other activities to take the place of the ones that were cancelled because of the bad weather. Pool was closed and pool activities were cancelled, was not able to play ping pong or shuffle board, etc. Went on Enchantment of the Seas in 2011 and it was GREAT so considering that this ship was in the same category we expected Grandeur to be just as good in all aspects. We won't be cruising on Grandeur again, sad to say. Read Less
2 Helpful Votes
Sail Date: September 2015
Let me start by saying that I am not hard to please....most of the time I can find a silver lining in any experience. This cruise had a few silver linings, but really was mostly disappointing. Embarkation and Debarkation could not have ... Read More
Let me start by saying that I am not hard to please....most of the time I can find a silver lining in any experience. This cruise had a few silver linings, but really was mostly disappointing. Embarkation and Debarkation could not have been smoother or easier.....room was ready as soon as we arrived and our luggage arrived quickly. Our room attendant, Ida, could not have been any more helpful. He responded quickly to all of our requests. We were frustrated, however, that our average size suitcases would not fit under our bed. In a small and already cramped room, this was a major issue. The water in the sink was a dribble at best and the toilet took up to 5 minutes to actually flush after you pushed the button. Actually, this often seemed to be a problem in the public bathrooms as well. Our room was nicely appointed and Ida did a great job of keeping it stocked and tidy. The weather was more than awful on our journey, and waves often lapped our window. It was common to get moisture inside the window that ran down onto our pillows beneath the window. That was annoying. Food was average at best. I can eat most anything, so I never went hungry, but the food lacked pizzaz and good variety. It lacked seasoning and was only served warm, never hot. Our assistant server, Oskars, and team worked diligently to keep us satisfied but requesting extra rolls, or an extra serving of anything seemed to be a strain on the kitchen. Interestingly, the same food served in the dining room was also served in the Windjammer and temperature there was much more pleasing. Breakfast in the dining room was a waste of time. They would not honor any special requests and I asked for iced tea and was rudely told that Iced Tea was not served at breakfast. On another day I asked for Iced Tea and it was delivered to me immediately. We found it far more preferable to eat in the Windjammer for breakfast. That was not true when we sailed on the Allure. Park place served great paninis and salads and pretty good late night snacks. They always seemed understaffed however. We only had room service one morning and it was fine. We sailed on very rough water/storms and much of the entertainment we were expecting didn't happen. We only had aerial entertainment in the centrum on the night we were docked in Bermuda. (understandably) Pools were drained and movies continued on deck but who wanted to sit in the rain and watch? Why weren't they moved? Shows were ok - I was really impressed by a salute to the military during the farewell party. That was pretty neat. There was a great violinist and good comedian/dancer. We didn't make the farewell show because there was only one showing at 7 and we were still in the dining room when that started. The farewell party afterwards was fun. I just really found that there was no back up for bad weather and that it was hard to find ways to entertain yourself when there was no pool, no pool activities, no movies, etc.... We did get a massage in the spa and that was nice but there was a hard sell in the end for skin care products that cost over $400 total. Cruise director and team did stay upbeat and helpful though during some rough days at sea and kept apologizing for something they had no control over. Our time in Bermuda was shortened by the weather to one full day and that was it. We immediately knew that without beach time we would need to book an excursion. We were treated VERY rudely by the man in excursions who refused to answer our questions and wouldn't give us any information on public transportation options. He really was terrible, and the young lady working with him sought me out and apologized for his behavior. I wish I had gotten his name...he should not remain employed....it was THAT bad. We ended up booking a private van with 2 other couples and our driver, Sam, was AWESOME. We literally saw every inch of the island, he stopped upon request for picture taking, had excellent commentary, knew all of our names by mid day, and left us in Hamilton with great instructions on how to catch the Ferry back to port, where to eat a good lunch, and tips on good shops to browse in. We found our excursion to be the highlight of our vacation. The ship, itself, was nice enough. Because of weather, there was much of the ship that went unused. I am bothered by the entertainment in the centrum as there is not enough room for everyone and chairs are pulled along the edge, blocking view for those having to stand. It is a very long time to stand, particularly on a rocking ship, so chairs are scouted out and reserved hours ahead of time. The ship is kept clean and most all of the crew are nice and attentive to your needs. Shopping area was extremely crowded, particularly during special events and sales, but I suspect this was amplified by the fact that there really was not anything else to do to occupy our time. The Palladium is nicely appointed and seating is comfortable, dining room is tight but bright and comfortable. Lounges are comfortable but $9-14 for drinks is steep in my book! Overall, a bad day at sea is better than a good day at work...staying optimistic despite the weather was hard. I hope to return to Bermuda again one day, but it probably wont be on this ship. (Although I think this is the last season for the Grandeur to go to Bermuda anyway) We were blessed to be traveling with good friends and sat around and talked most of the time. If we had been by ourselves, I probably would have lost it out of boredom. My husband liked not having to travel long distances between dining room and entertainment venues, but I, by far, find the larger ships more appealing. It was nice not to have to fight for an elevator all of the time and because there were only 3 main floors for everything, stairs were always a quick alternative. Overall, it was a nice getaway from the every day but if it had been my only vacation it would have been terribly disappointing...both from a service standpoint and a weather standpoint. Weather is not something the cruiseline had any control over but they do need to have alternate activities and plans to entertain when this happens. Read Less
5 Helpful Votes
Sail Date: September 2015
Sailed out of Baltimore on a 6 night cruise to Bermuda. Baltimore is an excellent port to sail from unloaded luggage parked car and checked in all within 20 minutes and was onboard at 1:00pm room was ready . Had JS 8066 nice room in good ... Read More
Sailed out of Baltimore on a 6 night cruise to Bermuda. Baltimore is an excellent port to sail from unloaded luggage parked car and checked in all within 20 minutes and was onboard at 1:00pm room was ready . Had JS 8066 nice room in good condition (no pole at foot of bed) and room steward George gave us excellent service. I would say that even though the ship is on the older side it has been kept in good condition. Found the food to be just average not great not terrible but nothing to rave about. Ate twice in Giovanni's table the Italian restaurant and was not impressed with the selection or the food the one veal dish I got was so tough I could not eat it. I complained but was not offered any resolution other than the waiter saying he would tell the cook. Ate in Chops and the steaks were excellent along with great service and atmosphere. Found the drinks at the bars good with generous pours average cost for a standard cocktail is $11.80 with the 18% tip added. Diamond lounge was great. Great service along with food and cocktails every night from 4:30- 8:00pm. Casino was hot and smokey and the machines are very tight easy to blow your money quickly with very little play. The weather was horrible 20 ft seas and 40+ MPH winds all the way to Bermuda then clouds and rain in Bermuda but that is the weather you can expect sailing in late September and not the Captain or crews fault but many passengers seemed to believe it was and took out their frustration on the crew which I felt was very unfair. All and all we enjoyed ourselves despite the weather but probably not cruise again during hurricane season . We docked at 7:00am and we were off and in our car by 8:30am. Would sail again on Grandeur without hesitation. Read Less
7 Helpful Votes
Sail Date: September 2015
We have sailed on Grandeur two other times. This time I decided to get a Jr suite for our anniversary. That was a mistake. On this ship it was small and the balcony was very small and no lounge chairs, they wouldn't fit anyway. I ... Read More
We have sailed on Grandeur two other times. This time I decided to get a Jr suite for our anniversary. That was a mistake. On this ship it was small and the balcony was very small and no lounge chairs, they wouldn't fit anyway. I didn't realize that we didn't get all the perks until months after our deposit. The room steward was fabulous. He gave us excursion tips, spoke to us every time we saw him and got everything we needed. The mar was great and so was most of the food. The service was wonderful. The dress of most people was lousy. Now I see the people that complain about dress code. I enjoy dressing nice every night. Shorts and Capri pants are not good enough. The entertainment was good could have been better. Grandeur is a small ship and one night they had only one show, wow what a mess. You can't get half the people in the theater and many stood including my husband and we got there early. Many couldn't get in at all. The adult solarium was nice. The pool could be bigger. The shows or entertainment in Centrum was a joke. No matter when we got there , there were no seats. People sit there for hours and drink and wait for the show. One night I did get a seat and was kicked and stepped on so many times we left. The crew didn't really speak much to us at all. The captain barely spoke even if we spoke to him. The servers everywhere were very nice. Excursions were good not great. It was slow getting back on. For what we paid which was a lot you do not get enough for the money on Grandeur. You are paying for the new ships they are building. It was a good cruise but a few problems. Read Less
4 Helpful Votes
Sail Date: September 2015
We were allowed on the ship beginning at 10:30 am. we arrived at 11:00 am. and our luggage was promptly taken and loaded on the appropriate cart. we were given priority embarkation and within 15 minutes we were sitting at the grille ... Read More
We were allowed on the ship beginning at 10:30 am. we arrived at 11:00 am. and our luggage was promptly taken and loaded on the appropriate cart. we were given priority embarkation and within 15 minutes we were sitting at the grille having a bite to eat. Our suite was ready by 12:45 pm. We sailed in an Owners Suite, and it was gorgeous. tons of room, lots of storage, and the balcony was immense with 2 chairs, 2 small tables, a large table, and two comfortable lounge chairs. the bathroom was huge with a jacuzzi tub, separate shower, dual sinks, marble floors, and impeccably clean. We were given daily use of the Concierge Lounge, where each afternoon, there were a variety of small bites, and free drinks. One of the perks of having booked an Owner's Suite. We got to speak to the Captain twice and found him to be extremely friendly and interested in how all the guests were treated. The Concierge went out of his way daily to make sure all suite passengers were treated with the utmost respect. Each day we were surprised in our stateroom with a plate of goodies. We ate at one of the specialty restaurants, Giovanni's Table, and the service and food was fantastic. Most nights we ate in the dinning room with anytime dining. All we had to do was show the golden card we were given an check-in and right away were guided to tables each night by the windows. This cruise was so relaxing and as I said, RCI made us feel like Royalty. The only issue we had was addressed immediately and was more than taken care of. Disembarkation was as smooth as silk. We had a private place to wait, and our Concierge took us to the exit floor himself. Our luggage was placed in a separate area, and the entire process to disembark was less than 15 minutes. I recommend this ship to anyone wanting to get away to Bermuda. The island is clean, beautifully kept, and the people go out of their way to have you want to come back. The port of Baltimore is a breeze to get to, to park at, and to get on and off the ship. All in all, we had at Royal experience and I would highly recommend RCI for future cruises. Read Less
7 Helpful Votes
Sail Date: August 2015
My wife and I are in our mid-40s and decided to take a cruise to Bermuda thinking that it would be a great way to spend a romantic week together while also getting to experience the culture of a foreign country. We were wrong. What we ... Read More
My wife and I are in our mid-40s and decided to take a cruise to Bermuda thinking that it would be a great way to spend a romantic week together while also getting to experience the culture of a foreign country. We were wrong. What we got instead was a "bus trip" aboard a no-tell motel to a shopping mall. The details are as follows: - The overall look of the ship was old and shabby, this was the first thing that I noticed as we ascended the gangway. There was peeling paint, rust, carpeting hanging from the stairs, dirty windows and every door that wasn't glass, be they cabin doors or elevator doors, was dented as if hit randomly and repeatedly with hammers. - When we arrived at our cabin, the first thing that greeted us was the stench of sulphur (like a septic tank) and wet carpet at the entrance to the bathroom. After notifying customer service about this, the room was cleaned, the rug was "dried" with a massive air blower (that blocked the entire walkway) and the shower was recaulked. This entire process took place over the first three days but the smell was gone and the carpet dry. - The toilet randomly just refused to flush. It always eventually did, just not on demand. - The food was mediocre AT BEST. This applied not only to the Windjammer buffet where, being a buffet, you'd expect mediocre food but also to the "fine dining" restaurant where the pretentiousness far exceeded the quality of the food. The "food" at the Park Cafe bordered on inedible and regardless of where it came from, the coffee tasted as if were filtered through a mixture of burnt sofas from a house-fire and ground up railroad ties (I wish that this was exaggerated). - The activities aboard the ship ranged from boring to embarrassing. Some of the highlights were the "World's Sexiest Man" contest, where having any sense of decorum was clearly grounds for disqualification, the belly flop contest, where the runners-up from the previously mentioned contest could put their splendid physiques to good use and, perhaps best of all, the "Fine Art" auction. This was the most offensive of all. Not because it plainly showed that the cruise line thought of their captive guests as pretentious dupes, who believe that actual art is sold on a cruise ship, but because they were apparently at least partially right. - The staff were all very friendly and always smiled, even when a "guest" gave them little reason to do so. - Many of the "guests" simply had no idea how to behave properly in public. Obviously this is not the cruise line's fault but it did have a great impact on the experience overall. - It's almost inconceivable that in 2015, smokers are still allowed to engage in their filthy habit in such close proximity to those of us that choose not to poison ourselves. Yet all of the starboard-side outdoor decks and the entire casino still allow this, as though they are somehow actually separated from the rest of us. Sorry smokers, it's your addiction not mine. Thanks Royal Caribbean for the opportunity to breathe second-hand cigarette smoke. - The entire cruise is a never-ending "up-sell". While eating in one restaurant, people from another badger you to come to theirs. You are ceaselessly encouraged to book your next cruise, starting while still at the dock. Plainly, the free coffee is designed to send you running for the on-board Starbuck's. The spa staff are always "encouraging" you to visit - When it rained, water leaked from everything but the lights. - Our daily one-mile walk on deck 10 doubled as trash pick up. The staff simply didn't do it and we couldn't just ignore it as it would have blown overboard. In hindsight this was rather silly considering the environmental rape that cruise ships inflict upon the oceans with what they dump overboard. - Once we arrived at Bermuda all of the ship's closed, forcing anyone inclined to spend money to do so on the island, at the grossly inflated prices that having a captive audience allows. - Snorkel Park "Beach" I won't get into details about that. You can find out all you need to know on Trip Advisor. I STRONGLY advise that you do so before visiting this physically hazardous dump (it literally is a "reclaimed" dump). Read Less
2 Helpful Votes
Sail Date: August 2015
I can eat anything and I am not picky but the food was ok nothing special. Really the food was not great. I had no choice in the room because it was a family trip. If you are older don't pick a room with a pull out bed. I struggle ... Read More
I can eat anything and I am not picky but the food was ok nothing special. Really the food was not great. I had no choice in the room because it was a family trip. If you are older don't pick a room with a pull out bed. I struggle getting up and down but young kids might like it. It was also damp and nothing dried in the room so bring extra bathing suit. Bermuda was beautiful even if it rain some. It very expensive so bring your own water and snacks. Take the bus and go to horse shoe bay it is very nice. You need to walk down a hill but the van charges 2 buck to take you up or down. They kept putting on the same music and dance the same dance. They had some fun activity but most of the time you just want to drink. You still owe money to the ship because they charge you tip. They try to get you to spend money so estimate another 300-600 bucks if you drink or buy anything like pictures. They did not have the air show as they advertise in the centrum. I was very disappointed. People are territorial about chairs by the pool and everywhere. It was my first time and I realized I do not like it. If I went on a cruise that was extra special maybe I would have done it again but no! They let smoker smoke on one side of the boat but they never follow the rules. It was very smokey. My daughter did not like the food and she ate French fries only. The late snack was a joke the lady who serve it was rude and a jerk. So much for service. In the main dinning room they take forever for the food then rush you out. We had the late dinner time. The food was over cooked and I saw the same deserts day after day. they had some good service like the cabin Stewart did a great job kept the room clean and always gave us new towels day and night. He worked hard. You get what you pay for so do get a nice room. You do spend time in it. Read Less
Sail Date: August 2015
You won't be disappointed with this cruise nor the ship. As she may be a little older and not as grand as some of the new ones she certainly holds her own. The crew is amazing and go out of their way to make you feel welcome. The ship ... Read More
You won't be disappointed with this cruise nor the ship. As she may be a little older and not as grand as some of the new ones she certainly holds her own. The crew is amazing and go out of their way to make you feel welcome. The ship was kept spotless clean throughout the cruise. We had dinner at the chefs table and it was amazing I would highly recommend this dining experience. It may be slightly pricey but worth every cent. We had Chops Grill another night and it was very good as well. However the big disappointment was Izumi. They had a special buffet of sushi and other Asian foods with the kicker being all you can eat filet mignon and lobster as well as mimosas and champagne at $30.00 per guest. I must say it was just awful. The food was no better than what you would find at a food court in the mall. Always running out of the steak and lobster and waiting for refills. The restaurant was cramped and we had a table in front of the buffet with a constant flow of traffic. Servers were slow and non attentive. This was the only thing during the entire cruise that was disappointing we had room 4500 the first in the front of the ship and it was small but adequate and we heard little to no noise but had a hard time keeping water temperature stable in the shower. Our attendant kept the room spotless. The Windjammer offered nice selections of food items for breakfast and lunch (we did not have dinner there). Many different countries represented in the selection including German which was surprisingly well prepared as many places don't do German food well. The shows were entertaining but of course the casino was pretty tight with their payouts. A nice selection of things to do including jewelry making and scrap booking classes to name a few and a lot of interactive games for passengers. Check in went quick as did disembarkation. We stayed at Inner Harbour prior to sailing and we did not care for the ambience there to be honest it didn't feel safe. We stayed at Hotel Monaco which was beautiful however just a few steps away there were homeless people sleeping on the sidewalks and beggars at every turn. Granduer did not have all the bells and whistles that Allure or Quantum may have but she never fell short of anything you might desire from a cruise. Passengers were multicultural with most being in the 50ish age range. Bermuda was short and sweet. The cruise ship got in late afternoon the first day which left little time to do much the second day was in port all day but still left little time to really explore and the third day left early afternoon so I would say I would have liked a little more time time there. Bermuda is expensive no two ways about it. Not really a shopping destination but certainly a lot of other things to do. All in all I would say it was well worth the money We had a nice vacation and were very happy with our experiences on the ship Read Less
2 Helpful Votes
Sail Date: August 2015
Baltimore was a very nice city, would visit again. The port was tricky to find especially when going through a tunnel and your gps looses signal, but we got there none the less and on time. The Embarkation Port was clean, parking was ... Read More
Baltimore was a very nice city, would visit again. The port was tricky to find especially when going through a tunnel and your gps looses signal, but we got there none the less and on time. The Embarkation Port was clean, parking was simple and reasonably priced compared to New York The Cruise it self was really good, the ports of call really nice and the duration was great compared to other cruise lines that offer only 6 hrs to visit an island. Room Service, Waitering Service was excellent. Rooms: slightly smaller than Carnival but was ok Food: Dining Meh ! had better: Buffet: I think I should tried more often, sometimes a better variety compared to the dining room. Now for the not so good part: The MC was constantly bashing NCL and Carnival, he forgets that RCL had their own misfortunes as well. His jokes not the greatest. Food was for the most part average, I and my company had found the main course salty at times. I complained to the Manger who made excuses for the reasons being, when presented to the head chef, I also mentioned the same. He at least did not make excuses, but did state that it was difficult to taste every dish. Fine I let it go since I was able to make alternative choices. What really bothered me was the room service, I ordered chicken noodle soup, what I received was some dark broth with a few strands of spaghetti noodles, it looked more like hot water with soy sauce and some noodles ! OMG Lipton makes a far superior cup of soup!. late nite snacks, was very limited at best, chili every nite with left over stuff not eaten from the dining room. I was very disappointed considering all the hype with NCL. Activities on the ship was decent, ie rock climbing, weight room. entertainment only has one (1) showing, so if your supper coincides with the show, then you have missed it, there are no 2nd showing as a result the theatres are crammed with guests. The MC made a comment about this stating that they could not justify having two showings when they can't pack the theater. Overall: Ship: 8/10 Cabin: 7/10 Dining: 6/10 Entertainment/Activities: 6/10 Service: 10/10 Ports and Excursions: 10/10 Read Less
Sail Date: August 2015
We just arrived home from our 7 night trip on the Grandeur. We traveled with two boys (ages 7 and 10). We stayed the night before in Baltimore at the Renaissance Hotel. The morning of departure we arrived a little after 10 and by ... Read More
We just arrived home from our 7 night trip on the Grandeur. We traveled with two boys (ages 7 and 10). We stayed the night before in Baltimore at the Renaissance Hotel. The morning of departure we arrived a little after 10 and by around 1030 we were on the ship. Very easy process and parking was safe and secure! The ship was fully booked and lines were a little crazy at times. The windjammer was the craziest. There was always a ton of people in there and finding a seat was hard. The food was ok- but seemed like cheap buffet food most of the time. The food was great at the Great Gatsby. The service was excellent in there. The kids asked not to go to windjammer after the first night and only wanted to eat the the Great Gatsby. I wish they had some healthier choices there for kids dinners like applesauce or apple slices. The kids enjoyed kids club- but again the lines always seemed to be long. They need more staff or a better sign in and sign out process. They did not have as many activities planned as the cruise we took on Norweigan. The activities were good on board. The kids loved the towel animal demo. The comedy shows were excellent!!! The magician was ok! I even went to the the spa for a massage on night! The cruise director, Jeffrey was great! The ports were also good! At Port Canaveral we went to the zoo. It was a hot day but the kids liked it. The kayaking there was very hot and the lady leading us was not happy!!! In Nassau- we did the resort for a day that I found on cruise critic. (the British Hilton) It was an easy 10 min walk from the ship. The price was fair and included a voucher for food!!! The pool was amazing and the private beach was perfect! I would highly recommend it. We had the place basically to ourselves the entire day! Coco Cay was good too! We had some thunderstorms in the morning and it cut our time short at the aqua park (they let us go on later for free). My husband did get stung by a jellyfish in the aqua park so be careful! Vinegar was at the first aid building! They had a free BBQ there so you don't have to get back on the ship which was helpful! Overall, we had a great time but were ready to get off the ship after 7 days. The process to get off the ship took a long time and after some problems in customs (so they said) we finally got off after 10 am. I would highly recommend bringing a fan, alarm clock and extention cord. The room was on the coolest it could go and it just was ok- it never got really cool. The beds were also just ok. We saw them loading up new beds as we got off - and wished our room had new beds- it was hard to sleep sometimes. We asked the first night for a foam topper and that helped. Overall, we enjoyed our cruise and would go again on a different itinerary. Read Less
4 Helpful Votes
Sail Date: August 2015
We chose this cruise for the departure port (only 1.5 hours from our house) and the availability of a large room that would sleep our family of 5 comfortably. We sailed out of Baltimore where parking and boarding was very easy and ... Read More
We chose this cruise for the departure port (only 1.5 hours from our house) and the availability of a large room that would sleep our family of 5 comfortably. We sailed out of Baltimore where parking and boarding was very easy and efficient. This is one of the smaller ships, but there was still plenty to do. We were in Cabin 8000 which was perfect for our family, very large and in a quiet part of the ship. Because this was a family cruise, our kids did not spend large quantities of time in Adventure Ocean (AO), but they had a great time when they were there. On one of the formal nights they had dinner there with the other kids. The other nights we had dinner together in the Main Dining Room and then they went to AO after so my husband and I could see a show or just relax for a while. AO also had some family activities that we all did together including a science time where we all got to make our own slime and a Scavenger hunt where they give you a list of photos that you need to take in places around the ship - the kids LOVED that and we won 2nd place! We went on the Kennedy Space Center Tour excursion when we were docked at Port Canaveral which was both educational and fun for all of us. The tour guide was exceptional, fun, kind and very knowledgeable. At Nassau, we ventured out on our own to the Pirate Museum and Senor Frogs (where they made awesome gigantic hats for the kids out of balloons). At Coco Cay we walked to the far side of the island and had a nice quiet day on the beach. My only frustration there was that the hours for the lunch that as served there were not posted anywhere (though it might have been in the Compass and I missed it) and we missed out on getting any food which made for some very cranky kids. I would definitely recommend this cruise to others, especially families with kids aged 3 (and potty trained) and up. Our children were 9, 7 and 4 hen we went and it was a great experience for them. As I said our room was perfect for us and a great value. There was a nice balance of days cruising and days in port. Overall, a great experience! Read Less
Sail Date: August 2015
The Grandeur of the Seas is a ship of many contradictions. The Diamond Lounge offered stellar service and was a great venue to meet knowledgeable and experienced travelers. The staff in the venue took service to a new level! Continental ... Read More
The Grandeur of the Seas is a ship of many contradictions. The Diamond Lounge offered stellar service and was a great venue to meet knowledgeable and experienced travelers. The staff in the venue took service to a new level! Continental breakfast, mid-day snacks and a lovely happy hour display couldn't have been better. This was my first trip to Bermuda, traveling with my son and his family. The island is so beautiful, and it's very easy to get around using the ferry system. Visited St. Georges and Hamilton during the three day port. Bermuda is fairly expensive, but it is very easy to get back to the ship for meals if you are on a budget. The Port of Baltimore couldn't be easier to navigate. Dropping luggage, parking and walking onto the ship was handled very well and arrived at the stateroom very promptly. The convenience of being able to drive to a port can't be overlooked. When traveling via Florida, the flight, hotel, and other expenses easily top $1,000 for two passengers. The servers in the dining room took special care of my 7 year old granddaughter and were just delightful. Food was good and of course, there was more than plenty. As always, my granddaughters loved the children's activities. Royal Caribbean provides a great experience for them, which allows their parents to get a break. The public areas of the ship were well maintained and clean. The room steward was not well trained, nor proactive. Finding potato chips under the bed, as well as having to give the toilet a good scrubbing didn't get things off to a great start with him. I'm not sure if he was new at the job, or just didn't particularly care. Overall, the Grandeur of the Seas is a good ship if you live close to Baltimore. It is small and after being on the Allure of the Seas in April, the activities on Grandeur seem much more limited. Read Less
1 Helpful Vote
Sail Date: August 2015
I traveled with my in-laws and brother in law. We had 3 girls around 9 with us. We traveled to Baltimore arriving the night before the cruise. We stayed at. Hampton Inn Glen Burnie. It was good for the night and we left our car there and ... Read More
I traveled with my in-laws and brother in law. We had 3 girls around 9 with us. We traveled to Baltimore arriving the night before the cruise. We stayed at. Hampton Inn Glen Burnie. It was good for the night and we left our car there and they shuttled us to the pier. The port boarding process is smooth and easy. We were on board at 11. The ship is a nice size and very clean. We had room 3034 with a window. My 9 year old had a bunk bed which she loved. I sailed on this ship prior to renovation. I did notice the TV and bathroom sink upgrades. I thought the room was great. The service was EXCELLENT all over the ship. The mdr food is good. The worst selections were soup and steak. We did have lobster one night. The windjammer is really good for any meal with a crazy variety of food. The adult pool is fantastic and has panannies, wraps, yogurts, salads during the day. It's like a spa in the adult only area. Someone said the movies on the outdoor pool screen were old....nope not so. We saw movies just out on DVD which were pretty good and family friendly. My kid watched the movie from the hot tub. The shows were ok. The centrum parties were super energetic. The aerial show was amazing. The drinks were really great and strong. My trick is to order the drink of the day priced at about 9.50 after the tip. As the week went on I noticed drink specials like 50 percent off. My crown and anchor card got me some offers on board that I used. Also we both have rci credit cards and managed a 250 dollar on board credit. My singular complaint was the time frame we had in port. We arrived at Port canaveral at 11 am so we stayed on the boat as nothing seemed interesting. At Nassau we arrived at 1 pm. We went to Balmoral Island and had a blast. When we got back from excursion at 7...all the shops were closed. Coco cay is fun just for hitting the beach and the ship brings lunch to the island, very nice. The fitness area was great but at sea days very crowded. I walked t h e outdoor track a lot. I did not rock climb or use the spa. I did not try a specialty restaurant. I felt I was eating way to much mostly to want to pay for dinner. Also a tip...pastries are free at Starbucks. Read Less
1 Helpful Vote
Sail Date: August 2015
This was our 14th cruise on RCI, and our second one this Summer. We sailed on Liberty of the Seas in June to Bermuda as a family of four (two adult children joined us for that cruise). My husband and I decided to take a cruise as a ... Read More
This was our 14th cruise on RCI, and our second one this Summer. We sailed on Liberty of the Seas in June to Bermuda as a family of four (two adult children joined us for that cruise). My husband and I decided to take a cruise as a couple in August, and we chose the Grandeur because of her size, and itinerary. We had booked a cruise on her 2 years ago but it was cancelled due to the fire on Grandeur that year. Anyway we chose the Baltimore - Bahamas itinerary. Embarkation: Embarkation was quite easy as we were ushered to the front of the line because we are Emerald Club at this point. Lunch at the Windjammer was the first nightmare. Even though we were fairly early to board, there were already no seats available in the Windjammer and very few deck lounge chairs either. We were lucky to find two regular chairs (no table) outside and balanced our plates on our laps. All we were able to get was salad, as all the other stations were way too crowded. Cabin: We had a Junior Suite (8088) at the far aft of the ship. We had chosen this cabin because we had read that the balconies of the aft cabins are larger than those on the sides of the ship. The fitness facility was directly above our cabin. Indeed we had a nice large balcony which we both enjoyed VERY much during this cruise. The cabin was very well maintained by our cabin steward, John. However, this Jr. Suite was MUCH smaller than the Jr. Suite we had on Liberty only a few weeks earlier. This Jr. Suite did not have a walk-in closet, and the bathroom was far smaller than the one on Liberty. The cabin itself was MUCH narrower. The furnishings looked quite worn. The sink and tub drains were often clogged, and the toilet refused to flush on several occasions. While we were sailing at night, the odor of diesel fuel often woke me up. While we had expected this cabin to be very quiet as it was at the end of a hallway, we did get a lot of thumping noise from the fitness center above us. A family of five was in the cabin next door to ours, and a baby cried for hours and hours. Since I work at a school this didn't bother me all that much, but we were surprised at how much we could hear through the walls. Dining: We ate 6 of our seven dinners in the main dining room, at early Seating. Our waiter and assistant waiter were excellent. The head waiter made an appearance at our table every night and was extremely friendly and nice. We had requested a table for two, even spoke to a representative by phone to confirm this before sailing, but we were placed at a table for six. Two of the six people didn't show up all week. The two women we sat with were pleasant enough, but since we were taking our first trip alone together as a couple in 27 years, we had really hoped for and expected a table for two. The food was much better than cruises in the past few years on RCI. The desserts were out of this world for the most part. We paid extra for filet mignon one night, and it was not any better than the regular menu option of beef. Also the baked potato was pathetically small. The portions have REALLY gotten smaller on RCI in the past few years. One night we ate at Giovanni's, and we were extremely disappointed. The choices were very limited on the menu, and the veal I ate was worse than anything I had eaten in the dining room. However our table for two by the windows was so very nice and intimate, and our server was very accommodating. Entertainment: If you wanted to attend a show, you had to get there over a half hour early, or you would risk not being able to find a seat. Several nights there was only ONE show for both dinner seatings, and there was no way the entertainment venue could hold that many passengers at once. As a result we most often watched the show on the in-room TV the next day. The entertainment was average. Pubic Areas: The Centrum was beautiful, but many activities were held there, and again crowding was a big issue. We never actually made it into the swimming pool, as it was quite small and we could never find a pool lounge chair, so we sunned ourselves out on our private cabin balcony, which was nice, but it would have been nicer to be able to get in cool water as well. The schooner bar was a pleasant place to get a quiet drink most nights, and we were grateful for that. Bar service at that venue was average; my husband often had to go up to the bar for service rather than wait at length for a bar waiter to provide service to our table. The shops were very nice, if a bit small, and service in those was very good. The jewelry making workshop was the only "enrichment activity" we attended, and it was nice, but it was advertised as "adult only." No doubt RCI was trying to keep small children out of this activity, but certainly older children and teenagers would have enjoyed it too. As a result of the age restriction on this activity, only a handful of people showed up, and most of them were over 65. I heard several passengers later complaining that their daughters would have liked to attend this activity as they have in the past. Shore excursion: The only shore excursion we had pre-booked was the Nature Walk at Coco Cay. We had pre booked it for 9 a.m. The tickets we received were for 11 a.m.?! As it turned out by that hour we were both too hot to consider taking a 1 1/2 hour walk, so we skipped it. We did not use the Fitness and Recreation facilities. Service on this ship was hit or miss. It was much better on the Liberty. Our cabin steward and dining room service was very good, but bar waitstaff was often just goofing around with each other, or totally absent. Unless you added an additional gratuity to the 18% already included per beverage, you rarely saw the bar waitstaff again. Beverage service in the large showrooms was nearly non-existent. Ports: We did not get off the ship at Port Canaveral, as we have been to Florida many times. There were over 600 children on this cruise, and I assume that may have been because Disney was a shore excursion as was the Kennedy Space Center. We did get off the ship in Nassau, and found that more native Bahamians were bothering passengers as soon as we got off the ship, than five years ago when we went there. We did some nice shopping in the town however, and the mainstream stores were very pleasant and the staff helpful. Coco Cay was a beautiful island, but the island seems to be made of rock and is hard on your feet, even at the beach area. The little shops there are all so commercialized now; with most trinkets from China instead of locally made as they were just a few years ago. Debarkation was a hassle as usual. The public area we were assigned to was overcrowded (no surprise there, as the entire ship was such), and we had to stand while we waited to be called off the ship. RCI should take a page from Celebrity and let passengers stay in their cabins until they are called for debarkation. Being made to feel like a herd of cattle at debarkation is not a very pleasant way to treat passengers when it CAN be done in a more pleasant manner, as seen on other cruise lines. Going through customs was easy, and we got our luggage as soon as we entered the luggage area. It took some time to get the attention of a porter, even though several were just standing around doing nothing. Parking was convenient and leaving the parking lot for home was no trouble at all. Value for the money: This cruise was fairly priced due to the local ports of call, but the value for what we received was not up to what we paid, especially for a Junior Suite. Our cruise to Bermuda on Liberty was a better value, with better service, accommodations, and a nicer port than the Bahamas. It appears to us that RCI is taking much better care of their newer ships, and letting these older ones go when it comes to maintenance and service. We were very surprised that nearly everything was a step up on the Liberty just six weeks prior. This was a disappointment, as we have been planning on sailing on Grandeur for over two years, and had thought since she was refurbished somewhat after the fire, things would be nicer. Read Less
Sail Date: August 2015
My Wife & I sailed to the Bahamas for our 50th Wedding Anniversary celebration. It's Captain, Trond Holm and his staff were fantastic! The on-board activities and shows overseen by his Cruise Director: Mitch Mercucci was Great ... Read More
My Wife & I sailed to the Bahamas for our 50th Wedding Anniversary celebration. It's Captain, Trond Holm and his staff were fantastic! The on-board activities and shows overseen by his Cruise Director: Mitch Mercucci was Great !! His enthusiasm was spread to the performers and his staff. Our Dinning experience was also memorable. Our Dinning Host: Roshmann Continho, was very cordial and accommodating to our dinning reservations and needs. Our Waiter, Moises was also knowledgeable of the various menus and made great suggestions for our dinning pleasure. His assistant was always there helping and also catering to our every need. My Wife, had nothing but rave reviews on her Salon experience with Stylist: Megan Forrest. And last but not least, our Stateroom Attendant: Terry, who saw to our needs. Kept our room immaculate and was very creative with his various towel folding creations. Our experience aboard the ship was outstanding and will definitely influence us on future Cruise considerations with Royal Caribbean. Praise of the Cruise line will be made to all our Family and Friends. Our excursions were also exceptional. The Orlando Experience to Universal was unfortunately too short but we were able to accomplish our goal of seeing Harry Potter Theme Rides in both parks.. but just barely. Our Nassau excursion was, in our minds , the most memorable.. Our Guide, "Julian" was Outstanding. Gave us History, Landmarks, Local Rum Cake Bakery and the Atlantis Resort Souvenir Store. Both Packages gave us a memorable experience of the Bahamas we will cherish for sometime. Read Less
1 Helpful Vote
Sail Date: August 2015
Day 1. Arrived at room and beds were not made, no towels. Talked to front desk said that they would get it resolved within the hour--4.5 hours later they did. However, still no soap, shampoo. Unbelievable! Second day, same thing occurred. ... Read More
Day 1. Arrived at room and beds were not made, no towels. Talked to front desk said that they would get it resolved within the hour--4.5 hours later they did. However, still no soap, shampoo. Unbelievable! Second day, same thing occurred. I stopped keeping tabs on this. Finally met cabin steward on the 3rd day. Unacceptable. The ship was booked to capacity, The Ice Cream machine constantly broke down. They had two machines--one working and the other wrapped in shrink wrap. When I asked the Hotel Manager why only one machine was used, I was told that the wrapped machine was a spare--well wouldn't that be a wonderful time to unwrap it and start it up. In addition, the ice machines were constantly out. The casual restaurants were understaffed--always had food dishes/stations in need of refilling. This was my 4th RC cruise--3rd from Baltimore. I have done 8 other cruises since 2011--all were great. Most of my cruises were Disney and they by far were the best--but then that's Disney, the leaders in the hospitality business. ROYAL CARRIBEAN should learn a lesson. I have never had issues on a Disney cruise. The ship needs a renovation way before the scheduled time in 2017. Read Less
2 Helpful Votes
Sail Date: July 2015
Our family of four - two adults and two children (18 & 15) - took this cruise out of Baltimore to relax and spend time touring the beautiful island of Bermuda. We chose a cruise over flying directly to the island, because after adding ... Read More
Our family of four - two adults and two children (18 & 15) - took this cruise out of Baltimore to relax and spend time touring the beautiful island of Bermuda. We chose a cruise over flying directly to the island, because after adding up the cost of airfare, hotel, food, etc. the cruise just made more sense economically. Unfortunately, the cruise did not live up to our expectations. Embarkation in Baltimore on the first day went very smoothly. Although the port is relatively small, we were able to board the boat in about 20 minutes. The only hitch was that the computer said only three of us were 'Gold' members in the Crown and Anchor Society, even though we had all previously cruised on Royal Caribbean to the Caribbean about four years ago. Guest services kindly fixed this for us after we boarded, but it was an extra hassle that was very unnecessary. Unfortunately, that was only the beginning of the downward spiral. Beyond being horribly seasick for two of the seven days of our cruise, many other things fell well below our expectations. Dining - Probably the only really enjoyable part of the cruise. The food that we had in the Great Gatsby for breakfast, lunch, and dinner was excellent; the food in any other dinning facility - not so much. The Windjammer made everyone feel seasick due to its location at the front of the boat and was always packed with people and poor quality food. The Park Cafe was bland and uninteresting. Room Service was absolutely horrendous, but I'll talk about that in a bit. Service - The staff was very nice, always greeted us with smiles and conversation. Our server and assistant server probably made the cruise for us. They always made excellent recommendations and learned both our names and our usual orders. Our room attendant was also very nice, making us wonderful towel animals. Our server even went above and beyond and warned us of rough seas on day 6, so we could take our medicine in advance, even when the Cruise Director said otherwise. Spa - We did not use the spa services other than the Ladies Changing Room. Unfortunately the Steam Room in the Ladies Room was broken and the staff seemed to have no intention of fixing it. Solarium (the adult-only pool) - Rarely ever crowded and very nice, except since it was under a glass roof, it always felt like 90+ degrees. When it rained, the glass roof leaked horribly, soaking everyone and everything underneath. The showers in this area were also pathetic, offering only a few drips of water from the shower head. Outdoor Pool - Always ridiculously crowded. Very hard even find a place to sit down. The ping-pong tables and shuffle boards on the pool deck offered some extra fun activities, but were also almost always in use (especially since they decided to repaint one of the two shuffleboards in the middle of the trip) and the movies that were shown on the pool deck were very nice (if you could find a seat). The top deck of the pool offered extra seating, but whenever the ship was in motion, the winds were so strong that the top deck was almost always closed. There was a free ice cream machine, but it was out of service nearly 90% of the time. When the machine did work, it was usually only one of the flavors and it came out as more of a milkshake then frozen ice cream. The free drink (ice, water, lemonade, ice tea, etc.) machine also always seemed to have some sort of issue. I think about halfway through the cruise, we must have started running low on ice, because every ice machine on the ship was out of service. Our 15 year old had to go to the Pool Bar just to get a glass of ice water. Cabin - The cabin was pretty much as expected (mostly equivalent to our previous cruise). However, our toilet would randomly refuse to flush. We often had to wait 5-10 minutes for it to flush, sometimes taking as long as 30 minutes (something we didn't experience on our other cruise). This wasn't really a huge problem, until one of us starting vomiting from seasickness. On day 2, three of us experienced horrible sea sickness, leaving us stuck in bed for about 10 hours straight. The location of our cabins only exacerbated our problems. We were located at almost the very front of the ship. Entertainment - Overall, this was okay. Two of the comedians were funny, while two left a bit to be desired. The Love and Marriage Game Show was very funny. The Royal Caribbean Orchestra was very good, but the singers and dancers were absolutely horrendous, butchering some of my favorite songs. The one areal show that we saw was full of mistakes, with one of the acrobats even leaving the Centrum mid-performance. However, the worst part about the entertainment was the Cruise Director. On the first day of the cruise, we were promised a comedian. Well, he comes out with about a 10-minute series of absolutely horrendous jokes. I honestly thought that something had happened to the comedian and he stepped in as the last minute replacement. He was annoying and thought he was absolutely hysterical. He also continuously reassured us that the boat was not going through rough seas, while Royal Caribbean continuously put out doggy bags for seasick passengers (make up your mind RC!). Activities - The activities were okay. Often there wasn't more than one good activity per hour leaving everyone crammed in one tiny space. The Quest Game Show, the only major activity for the 6th night, had probably 300+ people packed into the tiny South Pacific Lounge, because there were no other activities going on anywhere else on the ship. This seemed like it was supposed to be the big highlight activity of the trip, but really only about 32 of the 300 people there get to play, while the rest of us watch. We only attended due to the lack of other activities at that time. Trivia - one of our favorite activities - was also very poorly spread out on this cruise. Each day had 1 or 2 trivias (some of which occurred while many people were out on Bermuda), then suddenly had 7 games of trivia on the last day of sailing. Trivia was also held in a very poor location, the Schooner Bar. The Schooner Bar is a very nice piano bar that also doubles as a HALLWAY to the South Pacific Lounge. It was very hard to enjoy trivia as loud people walked directly through the middle of the game. Public Rooms - Really didn't have much of a problem with these, except that the air freshener used in the public restrooms always made me want to gag. It was awful. The staff were also continuously cleaning all door handle and railings to prevent disease, but it left those surfaces feeling very grimy and gross when touched. Children's Activities - We didn't have much experience here. Our 15 year old went to the Teen Club (Fantaseas?) one time, didn't like it, and didn't go back. The room was very small, the arcade was pathetic, and the Teen Staff didn't stick to the Teen Activities schedule. Bermuda - By far the best part of the cruise. It's a gorgeous island, that we wished we had flown to. Thankfully, for the three days that we were docked, none of us experience seasickness. On the first day you arrive at 3 PM on a Sunday, which makes it very hard to do anything since the bus and ferry stop running around 6 PM. Otherwise, our experience in Bermuda was fabulous. Room Service - The absolute WORST part about this cruise. As I previously mentioned, three of us got horribly seasick on the 2nd day. After not eating for about 8 hrs. two of us decided to try order two simple salads and a ginger ale from room service, since I could not make it to any other eating facility. This would not be any easy task. I dialed the number and listened to their automated hold tone for 20+ minutes. I figured there would be a wait, since the seas were so rocky and everyone else probably had the same idea that I had, but 20 minutes seemed kind of ridiculous to me. I went over to try our other cabins phone and reached an actual room service person after about 2 minutes. The lady asked me for my room number, then immediately put me BACK ON HOLD! After waiting 10 more minutes on "Hold" - the sound of pots clanging and people talking in the background - I decided to give up and return to my cabin. Almost immediately after I returned to my cabin, the lady from room service called me and finally took my order. I was told it would be 45-50 minutes before I would receive my ginger ale and two salads, after I had already spent close to 40 minutes just trying to order. When our food finally did come, there was one thing of caesar dressing for two salads and my ginger was replaced by a glass of water, yet we were still charged for a ginger ale. Guest services did fix the charge, but I was out the glass of ginger ale that I was hoping would help my seasickness. Unfortunately, we did not learn from our poor experience, and made the mistake of ordering room service for breakfast the next morning. The room has little papers where you can write-in breakfast orders and hang them on your door, so we figured "how could they mess this up?" Don't worry, they found a way. All I wanted for breakfast was a small pastry and fruit yogurt with granola; however, my order showed up with only a small box of granola and a few pastries. The rest of the breakfast items weren't any better. The scrambled eggs were tasteless and the toast was hard as a rock. Obviously, Royal Caribbean didn't want anyone ordering Room Service. Disembarkation - Went very smoothly and quickly. We chose to take our luggage off ourselves and we were on our way in under 20 minutes, which is good because I couldn't take another minute of being seasick. Overall, I did not have a very enjoyable time on this cruise and will probably not be taking another one anytime soon. It's not entirely Royal Caribbean's fault that I spent two days in bed due to seasickness, but the things that they were in control of left me very unsatisfied. In the future, we will be flying directly to Bermuda and staying in a nice hotel. Read Less
2 Helpful Votes
Sail Date: July 2015
We just completed our cruise on Royal Caribbean's Grandeur of the Seas, along with several friends. Our previous cruise experience had been on NCL and Cunard, and while it is difficult to make a comparison between lines based on the ... Read More
We just completed our cruise on Royal Caribbean's Grandeur of the Seas, along with several friends. Our previous cruise experience had been on NCL and Cunard, and while it is difficult to make a comparison between lines based on the experience of one ship, I did come away feeling that the NCL options in the Mid-Atlantic (Mainly NCL's Breakaway and Gem) were better suited for families due to their on-board amenities and the Freestyle Dining system on NCL. That said, we did enjoy our time on Grandeur. If you're considering a cruise on Grandeur, you'll probably hear people mention that it is an "old" ship, however everything on-board is just as new/modern as most ships afloat. The staterooms are a good size and there are some great lounges on the ship. The only notable difference between this ship and most newer cruise ships today is its size. We found the food to be good, though the dining options are somewhat limited, especially if you want a mid-afternoon or late evening snack/meal. The only place one can go to is the "Park Cafe," which is a small stand where you have to wait in a line for a server to hand you food (mostly pre-made sandwiches, pre-made salads, hot dogs and chips). As far as kid's options, there is one pool for all ages, as well as a small area for teens and young children and a rather small arcade. The crew we encountered were largely friendly and helpful, though the crew to passenger ratio on this ship is rather high. As a result, the wait times in bars/lounges for a bartender or waiter can be rather long. Also, while I wouldn't go so far as to say the ship was "dirty," I did notice the ship was not kept as clean as past ships I've been on (mainly because there aren't enough people to stay on top of clearing tables, vacuuming carpets, polishing handrails, keeping restrooms in order, etc.). Regardless, we found that the activities crew does an amazing job of keeping people active throughout the day (you'd see them running from event-to-event), so there is PLENTY to do on this ship, even on a rainy day. One other nice thing about this ship is the pool area is not as crowded as other cruises I've experienced, so it is possible to find a seat near the pool throughout the day. All-in-all, I would say this is a nice ship that is super-convenient for people in the Northeast considering a cruise with a wide range of activities geared more towards adults (than families). Read Less
Sail Date: July 2015
This was our first Royal Caribbean cruise. 13 of us travelled, in 5 staterooms. The boarding process was smooth and I found most employees to be pleasant. I was quite pleased with the cleanliness of the public areas, as well as in ... Read More
This was our first Royal Caribbean cruise. 13 of us travelled, in 5 staterooms. The boarding process was smooth and I found most employees to be pleasant. I was quite pleased with the cleanliness of the public areas, as well as in the stateroom. Although the rooms were small, there was ample storage for clothing and luggage. One area that could be improved upon was the bedding. Because the king sized bed consists of two twin beds pushed together, there was a dip in the middle that was sometimes uncomfortable. Dining on the Grandeur was a pleasant surprise. The food at the Windjammer buffet was very tasty and there was a nice variety. We ate at the main dining room, Great Gatsby several times and were never disappointed. There was always a nice selection of entrees, appetizers and salads, in addition to their classics menu which was the same each night. The service was impeccable. Robin and Igor were our servers and they were attentive to our needs without being bothersome. I especially appreciated the attention that they gave to the three children in our group. My husband and I also dined at Chops Grille and it far exceeded our expectations! The mushroom soup was phenomenal! My filet was perfectly cooked and tender as can be. I'd highly recommend treating yourself to a night at Chops. The only real negative I can write is in the handling of our excursion. The ship was scheduled to dock in Port Canaveral at 12:30 and our excursion to Kennedy Space Center was due to leave at 1:30. At around 11:45 they announced that we docked earlier than expected and excursions to Kennedy and Disney would be leaving at noon! What a huge mess! Since we expected to have another hour plus, we were at various places around the ship...some of the kids were in the pool, one was in the kids club, one of our group was getting his teeth whitened...others just sat down to eat, etc. The announcement was made to meet at the Palladium Theater and that the buses would be leaving and if we missed it, we missed the excursion!!! It was a total fiasco and very very poorly handled. There is NO excuse for changing an excursion time to 90 minutes earlier with only 15 minutes notification! They should have offered a departure for those who were able to do so early, and then another departure for the scheduled time. We managed to get onto the bus in time but the stress and worry caused by this mismanagement really detracted from the experience. Royal Caribbean messed up royally with this!!!! Because the Grandeur is a smaller ship, there were limited options for children's activities. Thankfully the weather was great so they could swim, and the older boys enjoyed some of the kid's club activities. I do think Royal Caribbean needs to rethink the movies they show around the pool. I don't think showing the Steven Hawkings story "Theory of Everything" was exactly family friendly. All things considered, we enjoyed this trip and would certainly sail with Royal Caribbean again. Read Less
1 Helpful Vote
Sail Date: July 2015
Background information: My husband and I, both 31 years old, no kids We love cruising for relaxation (on most cruises we do not get off the ship) We have been on 6 cruises (2 Carnival, 3 Disney, 1 Royal) and was married aboard the ... Read More
Background information: My husband and I, both 31 years old, no kids We love cruising for relaxation (on most cruises we do not get off the ship) We have been on 6 cruises (2 Carnival, 3 Disney, 1 Royal) and was married aboard the Disney Magic in 2011. We chose the Grandeur because it was cheap and we didn't have to fly but wanted to go somewhere for vacation. Ship information: The ship was small but it was a very beautiful ship However, some parts of the ship were under construction - for instance there were two automatic doors that did not work the whole time we were there. On the 10th deck they had some of it blocked off for renovation, however, it did not cause any issues, some of the jogging track was covered but it was not unable to be used. The adult only area was nice because it was enclosed, the sun still shined through but there was no wind which was really nice. Activities: The ship offered a lot of small activities; trivia (constantly), movies on the pool deck and in the theater, table tennis tournament, karaoke, etc... They offered a lot of activities in the all ages pool area, however, we prefer the adult only pool since we don't have kids and would prefer to be in a quiet area. Port: We are ship people and prefer to stay aboard the ship while others port because the ship is nice and quiet when others are on shore. However, we did get off on Royal's private island Coco Cay in the Bahamas. Unfortunately this island fell flat for me. The beaches were covered in large rocks and I didn't have any water shoes so it was hard to walk around. Since I was married on a Disney Cruise ship on their private island Castaway Cay-Coco Cay was very disappointing for me. Travel to embarkation Port: Embarkation was fast and went with ease. We had no issues and it did not take too long to get on the ship! Cabin: We had inside cabin 3055. I enjoyed how it was in the middle of the ship and there wasn't too much swaying. It was also very quiet which I love! Of course it was small - but it's a cruise and that goes without saying. Our phone didn't work but we didn't need it anyways. They didn't have any small refrigerators either, it would have made that a bit better so I could keep my water bottle cold or bring snacks down or leftovers to keep in my fridge until later. Dining: This was a let down. Some of the food was good - I enjoyed the tempura mahi mahi and tiger shrimp, but like I said before, sailing on a Disney Ship makes my expectations pretty high. However, since I paid way less for this cruise I will say I got what I paid for. The dinners were not spectacular but they were edible and far better than anything I would have prepared for myself at home! The ship had three additional PAY dining restaurants and before you even board the ship they are pretty much in your face forcing you to pay for dinners. I didn't understand that because we paid to have our food all inclusive but they still wanted me to buy three more dinners in their pay restaurants? Anyways, we did get one dinner at the Chops Grille. It was $48 and the dinner did not disappoint at all. I got the filet/lobster tail, crab cake, goat cheese salad. Yes it was VERY good. Dessert was a hit with the Red Velvet Cake however the Chocolate Lava Cake was a dud. Also, service was extremely slow. We spent almost 2.5 hours in there eating dinner. The view was nice though - the table next to the window was perfect, if it wasn't cloudy outside we would have seen a beautiful sunset. Even after stuffing our faces the server was pressuring us to join the buffet luncheon the next day at $30 a person. (we declined). The Windjammer - was exactly that - JAMMED. Every morning and lunch time it was so difficult to find a table to eat at. And employees took forever to clean off tables so it was difficult to know if someone had actually left their table or were coming back. One time we went outside and ate at the bar because there was literally NO WHERE to sit. The food offered there was pretty average, however, I will say I did enjoy their 'healthy section'. I was able to get hard boiled eggs and scrambled egg whites which I have not been able to do on other ships. I would have loved a fresh omelet but the line was always so long I didn't want to wait for it. We went to the Windjammer for dinner after our sit down dinners almost every night because we didn't like our food selections that much in the main dining area. It was easy to find a table during dinner time. I enjoyed the ice cream they put out with toppings but did no like how the ice cream was always a melty mess. The Windjammer was just average - breakfast, lunch, and dinner. Park Cafe at the same selections every day and every night. No variation. It was just OK. Service: Let me tell you - the service aboard the Grandeur was terrible. Almost everyday I felt like an inconvenience to someone. I jog at 4am and obviously that is when the crew wakes up to get the decks ready for the day. I got so many dirty looks from the crew on Deck 10 and the one day the guy throw the lawn chair across the deck. It's my vacation and I felt like I was in their way. I have never felt that way on a cruise before. The service at dinner was not good either. There was no pleasant interactions with the servers. One day they had pistachio ice cream, I had asked the server the next day if they had any left from the night before. Usually, from my experience the servers go out their way to at least CHECK to see if they have anything you request. This guy said "No". That was it. He didn't even LOOK. I was not happy with dining area service. We hardly saw our stateroom attendant and while walking through the halls all the other stateroom attendants didn't even acknowledge us, no hello's, good morning's, nothing. Again, I felt like I was an inconvenience for this people just walking in the hallway. On the Disney Cruise Ships you can't go by ANY of the crew without getting a "GOOD MORNING!!" "HAVE A GREAT DAY" or a simple "HELLO!". Entertainment: One thing I did enjoy was the cruise director, Mitch, and his staff. They kept things fun and lively during the day and night. The entertainment on board - magician, comedians, and a variety act was just pretty average. The variety act - el gaucho was the best out of all of them. Everything else just eh. I wouldn't recommend the Grandeur of the Seas to anyone, do some more research or save your money and do a Disney Cruise!! Read Less
Sail Date: July 2015
My hubby and I sailed on Grandeur for the 2nd time and absolutely LOVE this ship. She is old and showing her age, but the crew is one of the best we have ever encountered on any RCCL ship. This was the first time my hubby and I ever ... Read More
My hubby and I sailed on Grandeur for the 2nd time and absolutely LOVE this ship. She is old and showing her age, but the crew is one of the best we have ever encountered on any RCCL ship. This was the first time my hubby and I ever sailed during the summer, so were curious to see how crowded the ship would feel with all the families on board. We were pleasantly surprised that the ship NEVER felt crowded. The pools however, are much too small to handle the crowds during the summer. The main pool was standing room only on sea days and you really could not turn around. There was a TON of activities on board to keep everyone busy, although lots of people just hung out on the pool deck since it was very hot. We ported in Port Canaveral, Nassau and Coco Cay. In Port Canaveral my hubby and I stayed on the ship, since we have been there numerous times. Nassau, we did the Seahorse Sail and Snorkel, which was fabulous. We took a 30 min. Catamaran ride out to a reef and then snorkeled for 1 hour. There were about 4 different excursions boats there when we arrived, so a lot of people in the water, however, 2 left shortly after we arrived, so quite a few people left. We saw a TON of sealife, including a stingray. In Coco Cay, my hubby and I did the Parasailing, and it will be permanently on our "to do" list every time we cruise. It is one of the best excursions we have ever done. We love traveling to this port because it is so easy. We hop on I95, drive 1 hour and we are at the port. Drive up to the porters, they unload the luggage, drive up to the booth to pay, park our car, walk into terminal and onto the ship. We had an Inside Guarantee room this time for the first time and were assigned to room 3749. Never heard any noise and the bed was very comfortable. We had the My Time Dining for the first time EVER and I must say, it was better than the standard dining time of 5:30 or 6:00. It was flexible, so we saw every show that we wanted to see. It also only took 1 hr. to 1 1/2 hr. every night instead of the normal 2 hours, which was fantastic. The entertainment was top notch as always. The RCCL singers and dancers were different from our cruise on Grandeur 2 months ago. The new band in the Centrum was better than the Evergreen Trio in my opinion and Derrick Wayne, at the Piano in the Schoonover Bar is top notch. Disembarkation went as expected. After enjoying our last breakfast in the MDR, we made our way to the South Pacific Lounge with the masses. We were scheduled to get off at 9:00 AM and actually got called around 9:20 AM. We love the Grandeur and have 2 more cruises booked on her over the next 18 months and 1 booked on the Anthem. I can't wait to try out the Anthem, as we have never been on a large ship before. Read Less
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