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1 Helpful Vote
Sail Date: May 2019
We are diamond members after loyally cruising with Royal Caribbean and wanted a weekend getaway for Mother's Day. Perk 1 - gone - Since you have to bid/gamble your money to get an upgrade, I guess RC did away with rewarding Diamond ... Read More
We are diamond members after loyally cruising with Royal Caribbean and wanted a weekend getaway for Mother's Day. Perk 1 - gone - Since you have to bid/gamble your money to get an upgrade, I guess RC did away with rewarding Diamond members with occasional upgrades. Perk 2 - gone - Viking Crown Lounge was packed 10 minutes after 5pm so there was no seating to be found. Food was on a kitchen counter behind a semi wall. You stood in a long line to order a drink at a table littered with bottles. This was supposed to be another Diamond member perk, free appetizers and drinks from 5 to 8pm at the Viking Lounge overlooking the boat/water. Perk 3 - gone - They no longer provide special blocked off seating for Diamond members at shows and events. Perk 4 - gone - Disembarking early. Used to be second off the ship only behind self assist and Pinnacle members. Our luggage tags said "39" on them making us the second to last to leave the ship! I'm so sad to say that I wasted all my time cruising on RC only to have no loyalty rewards after all this time. I was using a RC credit card to establish points for spending money on the cruises but now I'll have to switch to another type of card to accumulate points for a different cruise line. The stateroom attendant Ketut was amazing. Our room was always spotless and he was such a kind person and always smiling. That was about the best thing I can say about the cruise other than we really enjoyed the ice show. An older man fell going down the steep stairs on the way to a seat and had to be assisted out due to a severe head injury. Kind of put a damper on the event. The spa was good but I hate the pressure afterward to buy very expensive products. I can buy them on Amazon if I want them so why pressure me and make my relaxing spa time stressful? The food was good and now that they have arranged the setup differently it is not so crowded to pick out your meal. Still, never enough seating and I wonder if that's because people choose not to use the dining room anymore. Overall it was a slap in the face to start using other cruise lines. Read Less
3 Helpful Votes
Sail Date: May 2019
Having been a fan of royal and it’s sister ships - this was a huge disappointment. I chose this ship that was suppose to have a dreamworks program catered to little kids. After paying in full I was told the program was canceled and ... Read More
Having been a fan of royal and it’s sister ships - this was a huge disappointment. I chose this ship that was suppose to have a dreamworks program catered to little kids. After paying in full I was told the program was canceled and nothing would be replaced. I paid 500 dollars for an almost 2 year old to sit a one mini splash pool. The best part is kids wake up early and the pool doesn’t open to 10. The last day the filter was broke and we couldn’t even go in for hours. LocAted right next to a larger splash park that she couldn’t go in with a diaper or any other pool on the ship. I was told there would be multiple options of things to do with a young child - ok great if I want to put my baby in an indoor playroom on vacation NO THANKS. Do a Disney Cruise is all I can say. The food was about good as a cafeteria in a hospital and lines for places to pay were a mile long for also mediocre food. 150 central dinner upgrade was the only positive thing I can say about this cruise. Service awful, out of everything form drinks to hot dogs, they never had anything. I haven’t taken a royal cruise in many years and will never again. Celebrity has always lived up to its expectations but with a child I was told Royal was the ship- NO go If you dont want to be nickel and dimed for every penny you spend skip this cruise line. I am a person happy to spend money on a trip especially for my baby girl. I have cruised on most lines and vacationed from beaches to the best resorts. Thank goodness we are going to Disney world after this or id be so upset right now. Lesson learned I will spend my money elsewhere where by daughter can actually have things to do like the characters and parades that i paid for but we’re canceled. Let me say I never write reviews but this really upset me. Hope those who read it deeply consider before booking Read Less
Sail Date: May 2019
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights ... Read More
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights when the shows came on line I called to book 3 shows as cruise got closer all our plans disappeared. I was on the Royal app and looked in calender first my dinner for first night had just me and husband at 5 pm just 2 of us and no dinner for rest of cruise I called again asked what was going on , After they looked into it I was Told Janet called and changed it "Janet" who is Janet no one in our party by that name ,so now we had to have dinner between 5-530 pm every night because it was booked I called got nowhere there was nothing they could do ,Ok we left it , 2 days later I get email the show picked for second night was cancelled and we was put in for 3rd night so i called and asked what happen to the show we booked for 3rd night :oh we cancelled it" so I asked did you move it to second night ,oh no it s booked, So now all 8 of us got THE KEY which was useless as anything just a waste of money,and the WOW bracalet ,the didn't take the WOW any where unless you took off dining room would not take it so if you didn't take your card you was not getting a drink, We had reservations for the Comedy show on first night get to show 15 minutes before, all these people from dining room just going in ,here me with this so called KEY with proroity seating was a joke I got NO SEAT AT ALL no one was there checking to see if everyone going in had reservation, Next day went to Customer service desk what a waste of time , I asked her what did i spend money on if the key with VIP seating is a joke and the WOW is not taking any where ,all she could say to me was whats can do for you , Did you read the paper you have to go to show 30 minutes before I sad no it don't say that, Then every time my husband ordered a drink they would put on my name I didn't have the drink package had to stand in line again I think in 3 days i spent more time at the service desk,, The boat itself was huge and very crowded on Nassua day we was there all day and night we left boat for about 3 hours only so much you can do it port that there wasn't much to do there at all went back to boat for lunch tried to use Johnny rockets oh no its closed all shops closed only place to eat was windjammer ,photo shop closed you think it would be open for so people cant get stuff done with out all the crowds no so you just hang in your room or on deck 5 and sit and watch people go by I felt like i was at the mall waiting for it to open,, They put your little newspaper thingy in your room telling you things happening on boat one was 20.00 off for photo package we go and ask was told Oh there is no promotions today I took the paper out showed him and in black and white it there but he said NO that was first night I said look at day its day 2 he would not take it guess where I was next ?? back in service desk, I had called Royal several times and wrote email before we even got on board email where answered by ROBO MAIL some one will get back to you in 48-72 hours ,NEVER HAPPENED never got phone call from Supervisor like i was told even once on board nothing was resolved ,, was never offered a credit a dinner a drink NOTHING for them making this the worse cruise We have a cruise already booked on the Symphony in november we was all debating to cancel it or not ,, we know we are staying away for making reservations for dinner and NOT GOING NEAR THE KEY NOTHING SPECIAL ABOUT IT waste of money Our special Key times for zip ling was for monday between 2-3 pm . we were not on the boat monday i asked them this and they had no answer Read Less
2 Helpful Votes
Sail Date: May 2019
We chose Harmony of the Seas because we wanted a short cruise out of Port Canavarel with all the amenities. We like Suites and the Coastal Kitchen experience. Embarkation was a breeze, our room cards were waiting for us in our room. ... Read More
We chose Harmony of the Seas because we wanted a short cruise out of Port Canavarel with all the amenities. We like Suites and the Coastal Kitchen experience. Embarkation was a breeze, our room cards were waiting for us in our room. Loved the Coastal Kitchen for Breakfast and lunch. We actually bought the dining UPGrade and had a dinner in 150 Central and Chops Grille. While the service was nice in both restaurants; the food quality was just ok. We ordered the Halibut in the 150 Central and it was definately overcooked; I know we could have sent it back but..... The next night in Chops; the appetizers were great. We both ordered filets; medium rare. Not the best quality filets we ever had; they lacked flavor. Thought at first they were overcooked but the center was medium rare. As much as we liked the smaller dining experience I don't think it was worth the upgrade price. The Coastal Kitchen service was great; the one dinner in the Main Dining Room was also great; just too big. We went to the Grease show; well done. I always think these shows go on just a bit too long. People were beginning to leave before the show ended. Loved the Grease music so we stayed for the entire show. We went to the Fine Line water show. WOW, WOW, WOW. Best show of this type that we have ever seen, Pay attention to the first performer to come on stage; we twirls and spins for at least 15-20 minutes and then he is also in the show. Super High energy. Well done Read Less
4 Helpful Votes
Sail Date: May 2019
Fresh off of the boat and I wanted to write this before I forgot some details. I have cruised several times on different ship but prefer RCL so here goes. I live in Merritt Island where I am about 10 miles from the port so I didn’t ... Read More
Fresh off of the boat and I wanted to write this before I forgot some details. I have cruised several times on different ship but prefer RCL so here goes. I live in Merritt Island where I am about 10 miles from the port so I didn’t stay in any hotels. The cruise I just got off was the Mariner of the Sea departing on the 6 May and returning 10 May. My room was a balcony deck 6 room 6588. Embarkation: This went very smooth and RCL did a great job despite of all of the Love Bugs that we had. These bugs were so thick that they got into everything and more. We went to Cruise Terminal 6 (CT6) after entering the building the line moved in a steady pace and we were out and on the ship within 15-20 minutes. Cabin: Now this was an experience, the cabin was a little smaller than I expected. When you walk into the cabin on your right was a walk-in closet directly across was the bathroom. The room had a pull-out couch which we didn’t use and a pullman bed from the top which we didn’t use also. And it had a desk and TV. Although it was small, we put our bags under the bed and in the closet. This is where it gets fun, the shower is very small and has a wand for the shower. If you need to lean over to wash the sand off your legs open the sliding door then lean over, this is how small it was. Women good luck with shaving. Dining I am going to break this down into four section. Main dining, Windjammer, throughout the ship and Specialty dining. 1. Main dining. This is subjected to each person how they liked the dining and their experience and the food. I thought the dining experience in the main dining was fine. We were seated in a table of 8 against the window as I requested. The company was fine. The food was very well prepared served hot. You had a very good selection each night. My only complaint was the Slow Roasted Prime Rib. This was very tough and over cooked. Overall, I can’t complain about the food. 2. Windjammer: I have been on the Mariner of the sea several years ago and I have to say that the changes were great. The new layout provided everyone access to any type of food that you want without standing in line. There were more than enough seats that you didn’t have to walk around looking for a seat. As far as taste goes you had a great variety to choose from and like any buffet you will pick and choose what you like. I used the buffet for breakfast, and lunch and found it very good for what I ate 3. Throughout the Ship: There are many different venues on the ship that serves food, from hot dogs to sandwich to hamburger and everyone favorite, unlimited soft serve ice-cream. I did not go into Johnny Rockets so I can’t speak about the food. One place we use a lot in the evening was the Boleros. Pizza and sandwich for late night way to go. 4. Specialty Dining: Ok I am going to use red typing here. We selected Chops Grill for my dining on Wednesday the 8th at 6:30 pm. This is the only thing that I can say is good is the correct time we were given and they were expecting us. DO NOT and say again DO NOT book your specialty dining at Chops. Chops is located on the 11 deck right next to Windjammer. The first thing you notice is that the tables have no tablecloths on them. Our table in the main dining room had very nice table cloth, the napkin was folded in thirds and stood up on our places to eat. The napkin in chops is if folded in a square and laid on your place mat which was a brunch mat, (woven bamboo strips) The service was nothing to shout about. They came to the table and ask about drinks and handed you the menu. Now this is where I got a little upset. The steaks that were listed were also on the main dining menu. If you looked at the bottom of the main dining room menu, you will see steaks listed there for a cost. This really got me upset. Why did I pay that price for a “Dining Experience” only to get the same steaks for $11.00-$13.00 off the main dining room menu? We selected the filet mignon and we selected the mash potato, cream spinach. This was a shared condiment and what was offered was bland and not worth eating, also I checked just to be sure I used my tablespoons to check the portions and sure enough one tablespoon per person. Both steaks were medium as requested and good. While we waited for the steaks, we were offered no bread or anything else other then our drinks. Despite the whole issue we did eat the steaks. By the way no tip. 5. Entertainment: This was ok. We went to three shows; ice rink and two headliner shows. The ice rink show was very good and nice to see previous world class ice skaters. The other shows were a juggler and magician. There something about cruise line’s booking juggler and magicians they all do it. Both were ok, I thought that they were both better stand up comic then juggler or magician. 6. Disembarkation: This was the easiest disembarkation that I have ever done on a cruise ship. We selected to take our own baggage off and we were off of the boat in 10-15 minutes. The only problem was that the ship was docked in CT1 and we had to take a bus to CT6 to get our car. RCL provided a bus and short of being crowded it was fine. 7. Coco Cay: What can I say but WOW!!!!! This private island is so worth it. When you get off of the boat your ready to relax by the pool or ocean. There motto is “Have a perfect day” and you can’t help but have one. Food was good and plenty to go around and a variety of food is offered. By the way all of the soft serve ice cream again you can eat. What you see in the advertisement is exactly what you will get. If anything, book this cruise for the island and prepare to have fun and a relaxing day. In summary, overall the cruise is very good. RCL has an app that all cruiser should download. It is called “Royal” This app has everything you need for your cruise. It has a list of activity and what and where all activity is going on. The great part about the APP is it track your spending on your sail away card, so you can follow every day how much your spending. The only thing I wish it did was locater to show you where you are on the boat. This APP is a must. Don’t be confused this is NOT WIFI service this is only internal WIFI. I was happy that the boat has an “Adult” only section called the solarium and it is located at the very front of the ship. The flow rider was a hit with the kids, I on the other had watched. The round bouncy court still closed pending investigation on an accident that injured a person. I enjoyed that cruise that I am booking another one. I know that I go to the same island but there is something to be said about a boat that has a personality, this one did. Read Less
Sail Date: May 2019
As a diamond plus member and having cruised on Mariner transatlantic several years ago, I was excited to try the newly refurbished ship. I was not disappointed. My cruise was the first Mariner 4-day sailing out of Port Canaveral. Most ... Read More
As a diamond plus member and having cruised on Mariner transatlantic several years ago, I was excited to try the newly refurbished ship. I was not disappointed. My cruise was the first Mariner 4-day sailing out of Port Canaveral. Most experiences/activities were near perfect! Meals in the main DR were timely, tasty and HOT. Service was outstanding. Windjammer food was excellent - plenty of choices - and HOT. Servers in Windjammer were very helpful and doting. The addition of new 'rides' - flow rider, etc., looked to be very popular. The new hand wash stations at the entrance to the Windjammer is an excellent upgrade. There were far more activities on board than I have previously seen on 4-night cruises - and they were well organized and ON TIME! The new Coco Cay is an outstanding get away for families. In summary, Royal has a true winner with this ship! Read Less
1 Helpful Vote
Sail Date: May 2019
Chose this ship because of the ability to "sample" it with a three day cruise. I have been on Oasis twice but first time on Harmony. Large number of passengers....I believe they said 6,000+ so elevators always had long waits. ... Read More
Chose this ship because of the ability to "sample" it with a three day cruise. I have been on Oasis twice but first time on Harmony. Large number of passengers....I believe they said 6,000+ so elevators always had long waits. My suggestion if you are able is to take the stairs that way you get where you want to go faster and it works in your daily exercise program! Lots of walking from one end of ship to the other. Food was better than I anticipated, based on past RCCL cruises. Written communication was strange....I had reservations for comedy show the first night but it was not listed on the programs. I had to find the venue to be sure it was still scheduled. Evidently the comedians were also confused as it was mentioned during the show that they didn't know they were performing at that time. The comedians were not good. I booked the Chef's Table upon boarding and was given a slip of paper with no time nor date. There was no information sent to the cabin and I was unable to get anyone to answer the phone to see if we were confirmed for that night. The food and presentation were both outstanding but the venue was more like being in a tent. But it was really good. Read Less
Sail Date: May 2019
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular ... Read More
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular seven day cruises from Port Canaveral. We were excited to take advantage of the opportunity. Harmony is a very, very beautiful boat. She is new, updated, sleek and technologically advanced. The decks are so huge. I can see where it would be easy to become lost. But, after a few days, its easy to catch on. The boat is divided by colors: blue, green, yellow, and orange. But, if the halls and stairs were labeled, I missed it. We had a great cruise and would sail on Harmony again. But, cruisers must be prepared for a TON of people. There are people and lines everywhere for the first day. Then, it starts to even out. Thus, embarkation was very, very crowded. But, we made it through security and onto the boat in just about 25 minutes. We chose to park off site at the Raddison in Port Canaveral and it was efficient and easy. Food: We totally avoided the Windjammer on the first day and made a beeline to the Solarium buffet, which was delicious and had plenty of options (the Solarium didn’t open until Noon on embarkation day). The Solarium never seemed crowded and there were always plenty of shade and chairs. We also had a bite at Park Café and Sorrentos; both were very good. Park Café offered an awesome bagel bar in the mornings and it was actually really, really good. We ate one hot dog at the hot dog stand on the Boardwalk, and tried to get several more hot dogs… but the hours were squirrely and even when the hot dog stand appeared open, staff would not serve… very strange and kind of frustrating. We ate dinners in the Main Dining Room, which provided great service and great food. One night, we were out of the Main Dining Room, within about 65 minutes, which was awesome! We also requested a table for two during breakfast in the Main Dining Room. After a little humming and hawing, we were accommodated, which was really nice! I was SO disappointed the Main Dining Room was not open for lunch when we were in port at Nassau. I was really looking forward to avoiding Windjammer and having a relaxing lunch… but no luck. On the day we were in port, there were only two (free) food options available…. Windjammer and Park Café. Since we had yet to be at Windjammer, we decided to bite the bullet and try it. It was crowded, but the food was very good. They even had a ice cream bar in the back, with staff scooping different flavors. That was very unexpected and very nice! So, I should not slam the Windjammer too much. But, the best dining experience we had was at Jamie Olivers. I highly recommend up charging to Jamie’s. We went for lunch and it was the highlight of our cruise. The service from Daniel was suburb and the food was absolutely amazing! We let it slip it was our Anniversary, and they treated us so very well. Casino: We had fun playing in the casino. The craps minimum was $10 and we found low-limits for Blackjack in the cruise compass for $6. The dealers were fun and the crowd was great too. Shows: When checking in online, I noticed there were options to reserve seats for the shows. So, I was confused when there were TONS of people in long lines to get show reservations. Then, when we went to the shows, there was no one “checking” to make sure we had reservations. I inquired about this, as I was confused. If you arrive at the shows 10 minutes prior to start time, the show becomes general seating and anyone is welcome. We never had a problem getting a seat and we arrived just moments before the show started. I didn’t care for the water show, but my husband loved it. My husband walked out of Grease, and said it was boring with no sets and inconsistent dancing. But, we both agreed Columbus was THE BEST SHOW we’ve ever seen on a cruise boat. Columbus was totally entertaining, funny, and we didn’t want it to end. The Ice Show was good too. There were men dressed as women in the opening scene, which was very painful to watch (it seemed to be purposeful and part of the show). But, after that, the ice show got a lot better. Water Slides/Abyss Slide: The Ultimate Abyss is one awesome slide! You start on Deck 15, aft and slide down to the Boardwalk. The slide is not scary. It has fun lights, wind, and sounds during the slide. The best part is even before sliding… the view at the top of the slide are amazing. You are allowed to have a cell phone (they show you how to tuck it away) and you can tuck away sun glasses too. If you have bare shoulders, bring a sweater or shirt to wear, as they won’t allow uncovered shoulders. Don’t bring your coke glass, as you’ll have to leave it and then retrieve it later. This looked like a giant pain for guests. On the flip side, the water slides on Deck 15, forward were very, very disappointing. The Perfect Storm was a disaster from the beginning. The lifeguard at the bottom of the slide made us remove everything…. Jewelry, sunglasses, waterSOCKs, and even my WATERPROOF watch. This was a complete turn off, as we had to take valuables back to the room and leave flip flops and watersocks by our chairs. Then, we had to trudge through the boat, barefoot, which was gross to me. The lines were long and they are overly cautious with when guests can slide. Once on the slide, it was so slow, dark, boring, and especially slow, I was glad when it finally ended. Honestly, my hair didn’t even get wet. Did I mention how SLOW the ride was? So, this made us even more frustrated… why have us remove all our jewelry, go barefoot, with THAT SLOW of a ride?? It was a complete turn off. Save your time and go on the Ultimate Abyss or do anything that’s fun. It would have been helpful to know there are more “rules,” besides the ones posted on the signs. I hope by reading this review I’ve saved you some time. Diamond Lounge: The Diamond Lounge was wonderful with great service. The food was good and the drinks were plentiful. Since there were so many Diamonds on the cruise, they opened up a second option for lounging, which I thought was a really nice touch. Thank you! Read Less
2 Helpful Votes
Sail Date: May 2019
First passengers to visit a remodeled Cococay with new water park, pool with bar etc, The whole facilities were excellent, beach did not feel crowded at all (may change on the bigger ships like the Allure), pool was very animated with DJ, ... Read More
First passengers to visit a remodeled Cococay with new water park, pool with bar etc, The whole facilities were excellent, beach did not feel crowded at all (may change on the bigger ships like the Allure), pool was very animated with DJ, had the feel of being in a 5 star hotel pool, The water park gave nice fit to whole family travel idea with rides for every age, this island will surely be a reason to travel in Royal Caribbean for many families in months to come. Of course the water park has a cost of $44 per day, Zipline is $79, There is a Hellium Ballone (costs $24) Jetski tour ($104), etc. Navigator has free water slide on ship, one doulble rider and a single rider (heads down), pretty nice and its free. Shows were ok but not on the level of the Symphony or Harmony, Will recommend it is certainly a nice weekend getaway alternative for those who live in Florida. Read Less
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