3 Helpful Votes
Sail Date: May 2019
We chose Regent based on prior experience. This was our 4th cruise, and on this beautiful new ship Explorer everything was even better than we remembered. Crew, amenities, excursions, food -- all just absolutely top notch! We embarked ... Read More
We chose Regent based on prior experience. This was our 4th cruise, and on this beautiful new ship Explorer everything was even better than we remembered. Crew, amenities, excursions, food -- all just absolutely top notch! We embarked in Rome, and stopped at multiple locations in Italy, France and Spain. Valencia as a real highlight for us, as was Florence. But every port was great. The onboard entertainment was really top flight as well. Often on cruise ships you get a bit of the 'amateur hour' feel. But this troupe was really exceptional. And the assistant cruise director David Nevin was also one of the featured performers, and he was perhaps the best of all. There are always a wealth of organized activities available on board, in case you don't want to depart for a shore excursion. Other ships we have been on simply do not have that same level of customer focus. All in all, if you want a truly first class experience, book a cruise with Regent! Read Less
4 Helpful Votes
Sail Date: November 2017
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience. The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it ... Read More
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience. The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it very relaxing not to always be reaching for your cabin card. The entertainment was generally above average, although the magician did a juvenile routine that clearly had not been vetted for adult cruisers. The folks at the destination desk left a lot to be desired, both in terms of knowledge of the ports and excursions they offered. The end result was a lot of confusion as to what excursions were appropriate and where exactly they went. The enrichment activities were not effective even though they were offerings from Smithsonian. The topics were either too narrow and esoteric or of such limited interest that most passengers watched the tape of the presentations so they could turn them off when they got bored. Read Less
4 Helpful Votes
Sail Date: November 2017
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the ... Read More
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the entire week. Must have access to the photos of cruisers to have those memories. Loved the new ship. If someone couldn't have a good time on the ship, they can't have a good time anywhere. Port visits were intensive. I finally cried uncle after a few days and stayed on the ship for peace and solitude for two of the days. Some of the excursions seemed repetitive. Guides were excellent. Wish the excursions would not start before 9 or 9:30 a.m. Otherwise, it's like going to work and getting up super early to shower, shave, etc., and wolf down breakfast before racing downstairs to the Constellation Theatre to pick up bus number, wait in line to exit the ship, etc. Bartenders were all excellent. Singing duet from Poland (contract singer and keyboard Boogie and Sasha) were excellent. Plus, great and friendly people when I ran into them at port. Room stewards kept the room spotless. Especially impressed by all the restaurants -- specialty or otherwise. Compass Rose is better than most restaurants on land much less the Explorer specialty restaurants. Ship was 100 people under capacity so nothing was too crowded. So much shipboard credit that I had two massages instead of one and still had to burn through money with dry cleaning each day and racing to spend credits in the boutiques on the last two days. Too many great people to single out individually because I did that on the comment cards on the ship. After speaking with people who have been on the other "luxury lines" instead of the hoi polloi lines, Regent has the best bang for the buck on prices all things considered. Read Less
55 Helpful Votes
Sail Date: October 2017
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise ... Read More
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise consultant" was very terse and abrupt. this was the person responsible for booking future cruises. i was so excited about this cruise. *(grand suite, spent more than $50,000 for 14 days on this med cruise). i wanted to book 1 10 day cruise for 2018 (they were almost fully booked for 2018) and 10 cruises for 2019 *(total of 124 days.. 2 contiguous cruises) in the grand suite totaling more than $250,000 for myself and my wife. this was the last 2 days in this 14 day cruise. i was to receive $100 for each of the cruises that i booked (total of $1,100). the "cruise consultant", neglected to inform me and my wife!. so we forfeited much of the balance on my account. (mind you that we did all this $250,000 transaction for 10 cruises on the last 2 days of the cruise... So i could have spent some of this if i had known.) he did no even once, talk about any of the ports, or the destinations at all. he was so rushed because he had so many appointments. a very poor sale experience. i compared this to the most recent cruise with oceania, wonderful, experience with a consultant that even showed us pictures of the ports and the accommodations. we were very concerned about the rooms that we would be commuting to and requested to see the rooms on the day of disembarkation. Oceania scheduled this tour of the rooms. regents consultant referred us to our butler for this request. so, we did request this of our butler. he seemed inconvenienced by having to do this. on the day of disembarkation, the butler stated that he was sooo busy because the "head butler" had taken the day off (really? On the day of disembarkation?). so, my wife and i were trying to keep up with him to see the 3 rooms that we would be booked in (grand suites) for the 124 days!!! he was running the stairs, (literally 2-3 steps at a time!!!) and this was after we tipped him 300 euros on a cruise where tip was included!!!!!!!!!! So, I asked the Butler, "can you booked me reservations at the "Compass Rose" (the non-specialty restaurant) for 8 guests?" He tells me that this is not possible. even for the larger tables, it is a "first come, first serve". i thought that this did not make much sense. even more so, given the fact that i booked in one of the superior suites and that is what my butler was for "to make things happen". Instead, one of the 8 guests became friendly with one of the waiters at "compass rose" and was able to book, not 8, but 12 guests at the larger table!!!. And this guest was in a standard suite!!!!!!!! Really???? Sounds like my butler was impotent in this regard!!!!! Not able to do this???? (maybe he did not want to even try) Yet a guest in a standard suite with some acquaintance with a waiter was able to reserve not 8 but freakin 12 seats at a large table for dinner? PITIFUL........(OF WHAT USE WAS MY BUTLER?))) Soooo disappointed!!~! Butler sucked... ALWAYS FORGOT OUR REQUESTS (MANY!!!) I gave him the benefit of the doubt and even tipped him in a "tip included cruise". and yet, he expected me and my wife to run the stairs with him!!!!! Freakin ridiculous....!!!!!!! I currently have over $250,000 10 cruises for 2018 and 2019 on the same ship "regent explorer". Although the cruise itself was great, the booking experience was sooooooooo bad, i am considering cancelling all the bookings. Apparently this particular class of Luxury Cruise is such in high demand that: 1. They are building an identical twin sister ship ready in 2020 to address this demand. 2. They feel that there is so much demand, that they do not need to cater to the clients during the booking process. they still feel the ratings of the cruise experience is important (obviously). but, if they are not paying attention to the booking experience, it will bite them in the butt!!!!! Another thing, is that their internet service sucks!!!!!!! They offer free internet to all 850+ passengers. Well, fine and dandy. problem is that their process kicks you off after about 1-2 minutes of inactivity. Oceania and even carnival cruise internet was far superior. This is where the saying "free is not always better"!!!! Fix this!!! Luxury ship???? Have to pay extra for premium wine. ( I UNDERSTAND THIS) However, should have the option of paying extra for premium internet!!!!!!!! OTHERWISE, PASSENGERS ARE LURED INTO THINKING THAT THEY MIGHT BE ABLE TO FUNCTION WITH INTERNET ON BOARD, This is not the case!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Forget internet functionality!!!!!!!!!!!!!!!!!!! You will be internet isolated!!!!!!! Simple email only............ No attachments........... NO NOTHING EXCEPT FOR EMAIL (AND EVEN THEN, INTERMITTENT) Not the case with oceania and carnival. And should not have to feel appreciative for the opportunity to book a cruise on your ship!!!!!! *(EXPLORER) Horrible and very disappointing at the very end of a very expensive luxury cruise. Read Less
1 Helpful Vote
Sail Date: April 2017
WE chose this cruise as we were flying into Rome and needed to get to Lisbon and the itinerary had most places we have never visited or were on our hit list of places to see. Our cabin was fantastic, the bed great and the bathroom ... Read More
WE chose this cruise as we were flying into Rome and needed to get to Lisbon and the itinerary had most places we have never visited or were on our hit list of places to see. Our cabin was fantastic, the bed great and the bathroom outstanding. We have travelled with Regent before and were looking forward to trying the new ship. This turned out to be an excellent choice. The excursions we did were outstanding from the Tuscan towns of Siena and San Gimigano, Our Monaco tour of the Villa De Rothschild ( this was one of our best tours ever), the small provence town of St Remy De Provence, Valencia, Barcelona and Monserrat and Lisbon. We didn't particularly enjoy Gibraltar but this wasn't Regents fault. We enjoyed a great magic show and a 60s night. But the food was what we enjoyed the most. We just love Prime 7 it has always been our best meal but all meals were great. The service was always outstanding from the cabin staff to the waiting staff, it made for a great holiday. We even booked another cruise while on the ship. Read Less
10 Helpful Votes
Sail Date: November 2016
We got off the Explorer two days ago. It was our first crossing and it was wonderful. The Explorer is a beautiful ship in all respects. The decor is elegant and is obvious lots of money and thought went into it. We loved everything about ... Read More
We got off the Explorer two days ago. It was our first crossing and it was wonderful. The Explorer is a beautiful ship in all respects. The decor is elegant and is obvious lots of money and thought went into it. We loved everything about the cruise. Cabin: Even though Regent's cabins are larger than most cruise lines, this cabin was much bigger. Lots of drawers (including the bathroom), bathroom with double sinks, a large walk-in closet, and a large balcony. The cabin was beautifully decorated in blues and cream. Our cabin stewards kept everything clean, neat, and in perfect condition. Food...We had the best food we have had in any Regent cruise and we find Regent's food outstanding. The new menu in Compass Rose (main dining room) is the best I've seen. It includes lobster tail, filet mignon, dover sole and many other good food every night along with the chef''s specials. The specialty restaurants are over the top in my opinion. Prime 7 is the steakhouse, Chartreuse the French restaurant, and Pacific Rim the Asian fusion. All three had wonderful menus. The Veranda is the menu for breakfast and lunch and the decor and food are outstanding. The Veranda becomes a nice Italian eatery at night. Service....excellent. A mix of crew members from the other ships and new ones. Everyone went beyond was expected to please and service passengers. Wines....a very good selection of wines. Kudos to F&B manager. Boarding and disembarking went as smooth as possible. All-in-all one of the best cruises we have taken, and, in the most beautiful ship. Read Less
12 Helpful Votes
Sail Date: November 2016
In reviewing our recent cruise on the Explorer I will no doubt repeat what others have previously mentioned but I believe those opinions should be reinforced. Let me begin by saying the cruise was enjoyable mainly because of the excellent ... Read More
In reviewing our recent cruise on the Explorer I will no doubt repeat what others have previously mentioned but I believe those opinions should be reinforced. Let me begin by saying the cruise was enjoyable mainly because of the excellent service. I was less impressed by the decor and layout of the ship itself. One reviewer described the decor as "exuberant"; a description I wholeheartedly embrace. It appears the phrase "less is more" was not part of the design concept. The 4th deck is grand but in my opinion overdone. The nicest part is the hallway from the atrium to Compass Rose. The chandelier that seems to generate so much awe is simply big, the staircase is nice but nothing special (we laughed at the newel caps that look like oversized golf balls). The problem with creating such a grand floor is the limited space it leaves for the others. The ceiling on the 5th floor is low and dark. It made my husband joke that it felt like we were on floor 7 1/2 from the movie "Being John Malkovich." Throughout the ship, halls are extremely narrow, ceilings low (my husband is 6'1" and had to walk to one side because his hair brushed against the domed, crystal hallway light fixtures), staircases are also narrow, and some elevators oddly shaped. Yet, the worst flaws are found in the theatre. It bears repeating that there are few good seats. Huge pillars and the low, deep overhang from the balcony make most seats inadequate. The pillars also block easy access to many good seats. It is all around a poorly designed space. As far as the signature chandelier in Compass Rose, well, it is blue. Not impressive in design, just big. This excess of glass is supposedly one of the reasons for the horrible noise level in parts of the restaurant. Our cabin was a midship G2 on the 6th deck. The location was very convenient but it took a while to figure out which way to go to avoid the "stairs to nowhere" when we chose to use the stairs to go to CR. The suite layout was the same as the veranda suites on the other ships. Definitely smaller but not too small for us. The bathroom was smaller than on the other ships but because of the medicine cabinet we felt there was much more usable storage. The shower was great. The drawers in the walk-in closet were wider but was that the reason the double hanging was removed? We did miss that. The only complaint was the television being in the bedroom area not the sitting area. We wondered if they forgot about it then had to scramble to figure out somewhere to put it. I think they wanted the desk in the sitting area to double as a vanity so had to install that huge mirror and couldn't figure out what to do with the television. There are a number of cures for this flaw; I hope Regent considers one. Also I hope they fixed the rattling and the air infiltration through the balcony doors. While I view much of the décor as being ordinary and in too many instances overdone, and even with the head scratching decision over the changes made in the suites, these flaws did not prevent us from enjoying the cruise and remaining steadfast and loyal Regent customers. The service, as expected, was superb. This is what we want from a cruise and Regent delivered again. The food was the best we've experienced on Regent. There were minor problems with quality and service but each were addressed promptly and to our satisfaction. Just to add, the problems were not in CR. That restaurant was outstanding; loved the new menu. Our steak was better there than in P7. Our favorite restaurant was Chartreuse. The pool deck was our least favorite. Besides the food being just okay, the seating is awful. The tables are just too close. We enjoyed most of the entertainment but really missed the JAR shows. The Krew Kapers never fails to entertain and is always appreciated. We participated in included excursions and were pleased with them. Would we sail Explorer again? It would depend on the itinerary. It would have to be significantly unique for us to either ignore the television issue in a reasonably priced suite or go against our "dollar for value" perspective and be forced into spending more than necessary for this product. Read Less
8 Helpful Votes
Sail Date: November 2016
We do not think the photos and videos publicity do the Regent SS Explorer justice. A phenomenal amount of thought and attention to detail has gone into achieving a magnificent, beautiful masterpiece of craftsmanship. But saying that any ... Read More
We do not think the photos and videos publicity do the Regent SS Explorer justice. A phenomenal amount of thought and attention to detail has gone into achieving a magnificent, beautiful masterpiece of craftsmanship. But saying that any organisation is as good as its staff. We feel Regent have moved into a different league with the quality, charm, presentation and efficiency of the staff on board. From the moment we arrived to the sad moment we departed, one felt a magical appealing team spirit. Nothing was too much for the passengers on board. It was fascinating to note that all the crew just wanted to always go the extra mile for the clients. Be it a cleaner or an officer, everyone was friendly, polite, courteous and couldn’t do enough for the guests on board. Most importantly, they all took pride in their appearance. The on board entertainment was splendid. We enjoyed the shows and all the daily programs. Great thought and attention to detail on what the client wanted. Many fellow passengers felt the same. What we did like that the entertainment staff mingled on a daily basis with the passengers and were not aloof like other cruise ships. The shows were professionally presented and extremely enjoyable and entertaining. The guest entertainers were well chosen. The speakers were outstandingly good on their subjects, knowledgeable and professional presentations. The Daily Programme sheets were extremely informative as well the port of call guides were up to date! The TV Guide and the content were excellent and very up to date DVD’s and programs. We felt the tours were at an upper level compared with what we were used to. Why, because there were 25 to 28 people to a 50 person bus so that it wasn’t a mass “scrum” every time and the locations seemed less crowded and more selective and thought out. The storage and space in the suites is wonderful as well as the electrical and charging facilities are second to none. My favourite in the suite is the ceiling shower. Just loved it! The suites are decorated to a five star standard and again a lot of wonderful little touches throughout the suite. General opinion again was that the standard and quality of food on board was the best on any Regent ship if not on any cruise liner. We have always been great fans of Compass Rose which again is well supported by La Veranda, The Café, Prime 7, Chartreuse and Sette Mari but have to say were totally blown away by Pacific Rim. We are huge followers of Asian food but have to say what we had tasted several times on board was the best we have experienced so far in the world. Absolutely brilliant and even better now we attended the cooking demonstrations. The quality of all the bars were superb, well stocked with quality spirits, cocktails, and wine selection. There were a lot of other lovely little physical touches throughout the ship but most of all was the quality of chandeliers, glass sculptures, furnishings and paintings and overall design. The Regent SS Explorer is a quality product. The standard has been set and knowing Regent, this will be maintained at all times. The cruise industry has a hard act to follow. The ship is sheer majestic splendour. It is far from being “bling” or plastic like some other cruise lines. The one aspect we will take away from this holiday is the superb standard of service and staff attitude. We feel we have met so many genuine friendly people and were totally spoilt. Regent have set a new standard of service second to none and we look forward to continue to support the company. This cruise has surpassed our expectations and we have already booked another Regent cruise as well looking at other options. To summarise, one can sense a phenomenal positive atmosphere, great team work, morale and attention to detail and that can only come from a strong and very capable Regent management team As we all know, these days, people are so quick to complain or make a habit of complaining for the sake of it, we just wanted to say we had an extremely enjoyable holiday with Regent. We were really impressed. We loved the extra small touches as well the good food, beverage, and great people. To conclude by going all inclusive with tours, gratuities, food and drink, Wi-Fi, it works out the same price as the main players with all their extras. Only difference – superb quality and service! It saves you from constantly having your ship’s card out. What would you prefer? The only decision we have to make now is where next with Regent? Read Less
5 Helpful Votes
Sail Date: November 2016
This was one of our most enjoyable cruises in a long time. The ship is absolutely beautiful to include the use of dark woods, artwork throughout the ship, and gorgeous chandeliers. Our F2 cabin was perfect in size and layout with an ... Read More
This was one of our most enjoyable cruises in a long time. The ship is absolutely beautiful to include the use of dark woods, artwork throughout the ship, and gorgeous chandeliers. Our F2 cabin was perfect in size and layout with an overly generous walk-in closet and bathroom. Dining was excellent with most meals being well prepared. The Pacific Rim specialty restaurant disappointed me on the first try, but it totally redeemed itself during our second visit. We had the best lamb chops I had ever had the pleasure to eat. We really enjoyed the on board lectures to include the Smithsonian series of lectures on Amelia Earhart and on the heydays of Hollywood. The crew was top notch and extremely friendly and helpful with an eagerness to please all passengers. I would definitely take another trans Atlantic or ship relocation cruise with Regent Seven Seas in a heart beat. Read Less
6 Helpful Votes
Sail Date: November 2016
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we ... Read More
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we decided on a concierge room, and it was the nicest we've had on a cruise. When we renovate our house, I want our bathroom to be as nice as our cabin's! Our transfer from Rome to the ship and embarkation were smooth and timely. We explored and found we liked just about everything on the Explorer...the set-up of decks four, five and 11...the smiling crew, etc. My wife loved the spa services, and I thought the gym setup good, although the weight scale developed a gradual increasing trend during the cruise. Not sure how that happened... Speaking of dining, overall we loved the food, wine and service. We followed previous recommendations on Cruise Critic and had most of our dinners in Compass Rose and Prime 7. Service was exemplary...we thought Allan (CR) and Marius (P7) were two of the finest and nicest waiters we've had on cruises. Make sure you get your name on the P7 standby list for as often as you wish to dine there...that worked well for us! And I thought Vladimir (dining manager) was a twin or triplet...he was everywhere, and remembered our name from the get-go. Room service was also excellent, including one dinner we had on our deck in port in Bermuda. More kudos for service go to Alessio (sp?) at the coffee shop, and Nele, the bartender in the Observation Lounge, who was very personable and a joy to talk to. Excursions were overall good, with the exception of an island tour of Bermuda. Although the guide was nice and informative, the van was too cramped for a three hour plus ride, particularly for one of the guests with bad knees. Internet was generally OK. Be careful when you log off; several times I'd come back to the internet to find I was still online. I'm not sure what happened, but that didn't help the other guests with band width. Other reviewers have commented on some negative aspects, such as the theater and the whistling cabin sliding door. My time in the theater was primarily for the enrichment lectures, which I felt were very, very good, and even though busy, I didn't have problems with the theater stairs or sight lines. The provided refreshments and snacks were welcome. Our cabin door was "mostly" fixed when reported. Our only other concern was the elevator landing on deck five aft - there's not enough room between the doors and the stairs, causing jams. Although we could use the crew stairs to descend in an emergency, the landing is just not designed well, IMO. I'll end this review with a recommendation on using the "roll call" feature of this site. I somehow skipped this part while reading Regent/Explorer reviews for months, and almost missed what turned out to be one of the best parts of this cruise. The people we met through the roll call gave us almost instant friends even before we boarded, when we attended a meet and greet in Rome. And it was nice to have acquaintances we could join for coffee or drinks...I can only hope to see most of them again on future cruises, as their advice and companionship really made this cruise wonderful! Read Less
55 Helpful Votes
Sail Date: November 2016
This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked ... Read More
This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked with Regent in 2017 on Voyager. Overnight in Rome was in a good hotel to which we would return - the Westin Excelsior. Well positioned too. Regent agent embarkation was a bit disorganised as we were not told which area of the hotel to meet in, and our bus went early without us despite being near the agent desk at the time! The ship is indeed very luxurious in its build and furnishings and this has been much trumpeted - the most luxurious cruise boat ever built etc. This did not extend to the finish of our suite - nor some of the thought that should have gone into it (see below). Dining was generally very good and the Pacific Rim a good addition. We definitely preferred the old Signatures over the new Chartreuse (as did a number of people we dined with). The restaurant which really needs a makeover is Sette Mare which has been providing the same starters for all our last few cruises. We liked the new pool grill set out (some reviews don't seem to but it makes for more friendly conversation and better table use). Bars were all in general good with very good serving staff. We were pleased to see an new alternative to the very repetitive Jean Ryan group - but whoever designed the upper sight (or lack of vision) lines in the main theatre!? Whilst the 7 piece band from Ukraine was very good and versatile as well as playing good jazz, the pre and post dinner band/music combination was not as good as on the other Regent cruises. One evening there was an excellent guitar/singer combination which the CD said he would repeat - but it didn't happen! Ross the pianist was very good but overused and therefore necessarily repetitive. Guest entertainers were good but why have an excellent magician on board for 6 days between Madeira and Bermuda and give him only 2 spots. His specialty was table magic - he could have come into the dining rooms too. Our problem in particular was the suite 1202, a Penthouse (A) - for what its worth 1203 had similar problems. Basically a connecting lounge and bedroom area with a partition which had a double sided TV. A nice bathroom with multi jet shower and two sinks and walk in wardrobe. Fittings were nice. A very efficient butler service. Therefore a little more than we usually have as it was an inaugural crossing on a luxury boat. Beware -- - significant noise from the Observation bar came from below as synthesised music accompaniment because the speakers are in the false ceiling below our floor. This was also evident daily at the quiz with the microphone in use. Partially resolved by piano only after 11pm. - suite door rattled at night needing adjustment. - the dressing room door would come open at night spontaneously with noisy latch sounds - and several times despite closing. Had to be adjusted. - Air conditioning noisy and would not turn off. This required repeat visits by the engineer. On one occasion it just came on spontaneously again at 1am needing a visit to turn it off. Not good on the most luxurious boat etc... - There was no means of keeping the bathroom door open such that using the adjacent sink it hit you repeatedly in the back. A design fault we had to solve ourselves by using a robe belt tied to a towel rail (on the most luxurious etc..) - Sliding doors built into the partition slid backwards and forwards on their own. We had to put chairs against them at night until the butler produced some wooden wedges. another design fault on the most luxurious etc.. - Whilst there was a lot of movement on the Atlantic, which does not in itself trouble us, no boat we have been on in various rough seas ever creaked in the walls and ceiling like this one! Worst was in the bulkhead above the bedhead - again a point brought up in conversation with other cruisers. What on earth was in there causing it? - Wind noise from the two double veranda doors was excessive even in the Med before the Atlantic. Pulling, pushing, reclosing did not help. I found drilled out door locks on both doors where staff had attempted adjustment (remember it was only launched in July). When we discussed these problems with the General manager and Concierge we were informed it was a problem they knew about and was to be rectified with new locks and seals! Why were we not told about this rather than finding out for ourselves? Why wasn't the work done prior to an Atlantic crossing? We were offered daily taping of the doors to partially alleviate it. Unbelievable in the most luxurious cruise liner etc.. - and of course the infinity pool - a special feature of this boat - was out of action with engineers working on it during the cruise. We had to sleep with ear plugs in most nights and poor quality of sleep detracts from overall enjoyment. Why had we paid the extra?? Understandably there has been correspondence via our cruise organiser with Regent Customer Services. We were offered a £500 pp cruise credit prior to disembarkation but we considered this an insult. Despite lengthy letters this has only been increased to £750 and our Cruise agent on speaking with the Customer Services was told that 'her seniors' would not allow more. I suggested the 'seniors' may wish to discuss it with me but nothing so far. If a hotel room is unsatisfactory you are moved or don't pay the accommodation - we of course have paid upfront. Regent letters are full of platitudes re overall good feed back, and feedback being taken seriously. They hope we will take another Regent cruise when we already have one booked. Not good to put in the letter! At the time of our return Channel 5 ran a double documentary on the building of this ship, noting' the race' to complete for the maiden voyage - clearly a lot of the final finish was substandard. Customer relations deny this. We have been loyal to Regent and given very good prior reports of our cruises. On this occasion all we wanted was for Regent to put their hands in the air, say we're sorry we got it wrong for you, and make a realistic compensatory gesture. We would have been pleased to acknowledge such in this review. I'm sorry, whilst wether we may travel on Regent again after 2017 depends on our next experience (which has previously been good), Explorer is unlikely to be a choice. It could and should have been so different and a major part is how it was handled by customer relations. Read Less
26 Helpful Votes
Sail Date: November 2016
At our initial cocktail party, it was announced that 390 of the 750 passengers on board had cruised from 75 to well over 400 days on Regent. This gives you an idea of the loyalty of these cruisers to the company. Yet, while perusing ... Read More
At our initial cocktail party, it was announced that 390 of the 750 passengers on board had cruised from 75 to well over 400 days on Regent. This gives you an idea of the loyalty of these cruisers to the company. Yet, while perusing Cruise Critic reviews, this loyalty and love of Regent does not seem to correlate with the reviews. Why is this? I believe that these avid cruisers rarely write reviews for Cruise Critic. As one of the repeat Regent cruisers, I decided to submit my first review to delineate my observations on this trans-Atlantic cruise. This is intended to be a general overview of the ship. Specific details and issues can be found on the numerous forums on Cruise Critic. Having sailed on all the Regent ships, I was anxiously anticipating my cruise on the Explorer. I was not disappointed. In my opinion, the Explorer is the most luxurious and beautiful ship I have ever seen by direct experience, photos or videos. While taste is a matter of preference and some people might find Ikea to be their style – the lighting, cabinetry, flooring and hardware on the Explorer are extraordinary. Like the St. Regis in New York or the Four Seasons George V in Paris, the materials and décor are stylish, beautiful and of the highest quality. From Dornbracht fixtures in the bathroom, to Italian lacquered cabinetry, to a myriad of colors and textures of marble and granite used throughout the ship, the end product will astound you. I am not one of those cruisers who finds fault with every little detail and allows that to diminish my enjoyment of the cruise. Whether you are in a hotel or resort or on an airplane or cruise ship, perfection simply does not exist. There will always be glitches in service, dining or the physical product, however, those brands which rise to the top will be those that have the greatest consistency. To be fortunate enough to cruise on Regent ensures that every day on board will bring me some joy and happiness. That said, I found the overall service and dining on the Explorer to be excellent. Having dined at Michelin starred restaurants around the world, I would say the service and food, for the most part, were quite comparable, especially in the specialty restaurants. In comparing the cuisine to Oceania (often purported to have the best cuisine at sea), I thought the Explorer was a notch better. The specialty restaurants – Chartreuse, Pacific Rim, Prime 7 and Sette Mari were all outstanding. The new menu in the main dining room, Compass Rose, allowed an exponential number of appetizers and entrees to satisfy even the most finicky eaters. Rotating opening the specialty restaurants and Compass Rose for lunch was pure genius – allowing a variety of menus to compete with the standard lunch buffet. The buffet, however, is no longer standard, as it now offers an incredible array of made to order meats, seafood, pastas and whatever is the cuisine of the day. While I don’t consume much alcohol, my dining companions said the wine was superb and clearly superior to what was served on previous Regent cruises. All in all, I believe even the harshest food critics would find something to enjoy on the Explorer. While Regent has been my cruise line of choice, I have researched other luxury lines and what they have to offer. The two which have intrigued me the most because they are rated so highly are Crystal and Seabourn. On closer examination, I realized that Crystal’s assigned dining times would never suit me. I prefer to explore the world and return to the ship and not be on a time schedule. Luxury for me is partially defined by eating wherever and whenever I choose. Crystal has recently introduced “Dining by Reservation,” however, multiple reviews I have read noted that this does not work well within the scheme of dining because it creates two classes of service. Crystal also allows only one reservation per cruise at each specialty restaurant and charges a fee for any additional visits. I find this to be absurd on any luxury line. The Explorer offers four specialty restaurants and I was able to eat at each one multiple times during this cruise – for both lunch and dinner. Seabourn is similar to Regent, yet because the ships are slightly smaller, they are said to offer more individualized personal service. I find the smaller size, however, to be a detriment because I enjoy variety. Regent offers multiple specialty restaurants which provide more diverse cuisines and the slightly larger size of the ship allows for additional venues (bars and gathering spots) to keep me from getting bored of the onboard scenery. The size also allows a very low density of passengers throughout the ship. Additionally, I enjoy running on the deck and one only needs to circle the running course seven times to reach a mile. The Regent Navigator is similar in size to the Seabourn ships and as such, its limitations make it my least favorite ship. There are several luxury lines from which to choose and from speaking with other cruisers, the first luxury line they tried often became their line of choice – sort of like a first love in which the newness and specialness created a unique feeling. That’s how it felt for me after trying several mass-market lines and then Oceania. My first Regent cruise blew me away and although business practices and constraints have produced little changes here and there, they have not been enough to detract from the total cruise experience. The ship size, dining, service and all-inclusiveness of Regent keep me coming back. The differences between the various luxury cruise lines provide travelers with divergent tastes and desires several viable choices, however, the Regent ships, specifically the Explorer, come closest to perfection for me. Read Less
7 Helpful Votes
Sail Date: September 2016
Seven Seas Explorer Rome to Venice – 14th – 24th Sept 16 Penthouse #740 The Good bits Same wonderful service The Explorer is brand new. But the warm, friendly service from the Regent crew is the same as on all the other ... Read More
Seven Seas Explorer Rome to Venice – 14th – 24th Sept 16 Penthouse #740 The Good bits Same wonderful service The Explorer is brand new. But the warm, friendly service from the Regent crew is the same as on all the other Regent ships. We found the service everywhere to be fast and efficient. Within a few days many of the crew knew us. Food The food is, if anything, better than we have had on Regent before. They have introduced new menus so that you can have a wider range of ‘basics’ at every dining venue. I say ‘basics’, but it meant that you could have Foie Gras, Dover Sole and Lobster at EVERY dinner if you wished! I particularly liked the fresh grilled fish that appeared on the lunch menu every day. It was superb. Anybody who couldn’t find something to their taste every day clearly would be impossible to please anywhere! Dining There are five dining choices each night. Prime 7, Charteuse, Pacific Rim (reservations required – suggest book as soon as you can before you leave) as well as Compass Rose & La Veranda (no reservations required). There are far more tables at the speciality restaurants than on the Voyager and Mariner. Also further apart. Prime 7 was the best. We actually used La Veranda the most. Excellent pasta and swordfish. Tip – If, like us, you want to eat without company, the tables for two go quickly so you really do need to ‘eat early’. Penthouse suite Our Penthouse suite was really excellent. It had every amenity you could require – and a lot more. Excellent shower. Twin basins. REALLY comfortable beds. It had two huge TV screens – in some respects TOO big for the room. Loads of storage space. This time you could use the coffee machine to make tea – something we had asked for on many previous cruises. The itinerary We have been on many Med cruises. We were really surprised that about half of the destinations – eg Split, Kotor, Ravenna, Koper and Trieste – were places we hadn’t been to before. And, indeed, they were great experiences. At many of the ports, it was an easy walk into the town. We preferred ‘doing our own thing’ than traipsing around in a big group on the organised excursions. The niggles Air Con Our major problem was the Air Con. Basically you cannot turn it off as you can on all other Regent ships (you just open the balcony doors and it cuts out) Both my wife and I get ill if we sleep under an Air Con vent. So we were very concerned. But after FIVE visits, the Chief Engineer managed to turn off the Air Con fan above our bed. That solved one problem – but of course meant the room was hotter than we would have liked during the day. I think this is a MAJOR design fault. All hotel rooms allow you to turn off the Air Con if you wish. So why not in the very latest, luxury cruise ship? As an aside, a lot of the other guests had coughs and were sneezing. We weren’t. I wondered if they were suffering, as we would have done, from the Air Con? WiFi For a very modern ship, the WiFi is seriously rubbish. Extremely slow and cut out constantly. We gave up and used our EuroTraveller service on our iPhones for £3 a day. But, of course, that is only workable in port…in Europe. Our next cruise is in America. Décor Décor is clearly a ‘personal taste’ thing. Think ‘bling’. There is also a lot of dark woodwork etc which makes many of the rooms seem austere. OK in a nightclub – not so good in a lounge used during the day. Must admit we wouldn’t have taken any of the many paintings all around the ship as a gift. But this hardly detracted from our enjoyment. Those cushions! In the Observation Lounge, they have cushions covered in sequins. So my wife sits down in a silk top which immediately snags against the sequins (many of which had already fallen off) She was ‘not amused’. Our suite has cushions with metal studs on and another with glass baubles. We put both in the cupboard. Doesn’t anyone realise that cushions are meant to be used – not as ornaments? Will it last? This ship is only a few months old but the tables in the lounge are all stained by hot drinks and the pink carpet is already showing signs of wear. If I was Regent, I’d be producing a snagging list before the warranties run out! Read Less
89 Helpful Votes
Sail Date: September 2016
I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships. Overall, I was underwhelmed. The ship is physically ... Read More
I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships. Overall, I was underwhelmed. The ship is physically beautiful and your first response is Wow! However, the wow effect lasts only so long. We were in a Penthouse A. We chose this level because it was supposed to have priorities associated with it. If there were any priorities, we did not see them. The Penthouse A was spacious and well decorated and came with a butler. Was it worth the additional price? NO! Although the staff associated with the suite was excellent, there was no special attention given to us. We were given 8:30 reservations in the specialty dining rooms which meant we would miss the show. When I questioned this I was told that reservations are made on a first come first served basis, not by cabin level. Although the brochure stated that we were entitled to dine in a specialty restaurant every night of our choosing, we were told by the arrogant and rude reception staff that this was not true. They pointed to a line of small print that said Regent, Master and Grand suites only had this option. Indeed, I was surprised to see that a previous review noted the arrogant behavior of Reception and these people are still in their positions acting the same way. To me, a six star ship is not only its physical presentation, but service. The wait staff in the restaurants is excellent, but the staff in Reception and Destination Services is lacking. When you go on tour you are told to wait until your tour is called. I understand this, but you are instructed as if you are third grade students. If you approach the desk you are told to return to your seat so that you can scramble inline at the appropriate time. In Venice, there was no one to instruct you regarding getting a Water taxi or upon your return how to board the boat. Of course, that was at the end of the cruise and you got the feeling that the ship was no longer interested in you. Indeed, you had to vacate your suite by 8a.m.. This was presented as a 10 day cruise, but in reality you leave by 8 a.m.on the tenth day and do not get on the ship until midday of the first day. A 10 day cruise is in reality an 8 day cruise. They start talking about disembarkation on the third day. The last day of the cruise you can see them getting ready for the next cruise. I know this is typical on cruise ships, however, I was hoping for an extra level of service from a shop that bills itself as the most luxurious. Luxury is not only physical beauty, but an extra level of customer consideration and service.The Navigator was making a similar trip to ours. The cost of a comparable suite was 2,000.00 less per person for two more days. The difference in cost has to be justified some way which it is not. Physical beauty only goes so far! Tours are included in the cost, but there were no ear pieces so you had to stay with the guide in order to hear the presentation To be fair, the food is excellent and the service was excellent. Entertainment was good. The cruise director John Barron and his assistant David Nevin were excellent as well. However, a ship that has received the degree of hype that this one has sets a high bar. The expectations were not met in the key area of Customer Service by Reception and Destination Services. As stated previously, physical beauty only goes so far. At these prices you expect something truly special. Was value received for value paid? No! In this competitive cruise market, I will rethink Regent. Read Less
8 Helpful Votes
Sail Date: September 2016
Beautiful new ship with huge public spaces. I can imagine easily doing a world cruise on this ship. We were originally in a G2, but our TA boarded the ship before us and thought we would not be happy with that category. We usually o ... Read More
Beautiful new ship with huge public spaces. I can imagine easily doing a world cruise on this ship. We were originally in a G2, but our TA boarded the ship before us and thought we would not be happy with that category. We usually o the basic suites on Navigator, voyager, and Mariner, but we do find the Mariner ones a little small. The G2 was listed as one square foot larger than the basic mariner suites, it because of the way it is set up, it seemed smaller. The closet and bathroom seem particularly small. And those are the two areas where we like space. Fortunately we were able to get a reasonable upsell to a D, and it was perfect for us. Big bathroom and a closet large enough to change clothes in. I like to get up much earlier than my husband, so this is important to us. There are really great reading lights both by the bed on both sides as well as by the couch. We did not miss the extra chair in the room--there is only one for the desk, but it is of a style that is very comfortable to sit in and is the right height that it can be used at the coffee/dining table as well. There are lots of plugins. One of my pet peeves with the older ships is not enough plugins for all our electronics. No worries, we had plenty left over even with 2 phones, 2 iPads, and my husband's electric shaver. Balcony is huge with 2 nice chairs and a lounger, as well as a stable table that you can actually set drinks on without them tipping over. The bed is the absolute most comfortable I have ever slept in. I want one in my house. Food was uniformly good, sometimes great. We were mostly satisfied with the included wines, and they are happy to find you another if you don't like what is on first offer. Service was outstanding with rapid refills of glasses in all venues. You can eat slow or fast, whichever you prefer. Only down falls: the sauna is not hot. It has infrared heat, and it just doesn't get that hot. The theater just doesn't have the wow factor of the theaters on the other ships. And there are huge columns destroying the sightlines. I can't see a thing from the balcony seats because my height puts my eyes right where the railings are. Some of the new shows are just not very good. Granted, they got better as the trip went along, but the first few nights were just not entertaining. There is an area at the back of the ship on the 6th floor hallway, back where you can go into the gym, where the carpet is squishy and wet. Not sure what that is about, but it was that way throughout the cruise and is going to start molding if whatever is causing it isn't fixed. Read Less
16 Helpful Votes
Sail Date: September 2016
We had travelled with Regent before and wanted to experience their new ship. Although quite different in decor to the other ships - the wood is slightly darker, it is a stunning looking vessel with lovely touches such as beautiful glass ... Read More
We had travelled with Regent before and wanted to experience their new ship. Although quite different in decor to the other ships - the wood is slightly darker, it is a stunning looking vessel with lovely touches such as beautiful glass and works of art scattered around the ship. The internet needs work - it seemed to be switched off in port which, as we were in port most days, meant that it had limited availability. The staff were amazing - so friendly and kind at every single level and always smiling. The entertainment was brilliant - I know there are those who still think they should have Celine Dion every night but that is not going to happen. Those seeking such high levels of entertainment should perhaps go to Las Vegas? The singers and dancers were really good and thoroughly charming both on and off the stage.They did some great shows. The acts they fly in were all tremendous Paul Soha the violinist was exceptional. The cruise director is first class - John Barron. He is funny, unflappable and a great entertainer and a complete asset to Regent. His sense of humour might not be to everyone's taste but he was popular with 99% of those on the ship and his own shows were packed out. His assistant David was also excellent. They have added a new restaurant called the Pacific Rim which was just fantastic - Asian fusion and a real stand out service from start to finish. The French restaurant actually got our vote for the best food - yes it is French food, which may be a little refined for some travellers who like their food in larger quantities. Prime 7 is probably the most popular with US travellers as it is home from home and it is always fantastic. That said, the Compass Rose which is the general restaurant has also really upped its game in terms of the variety and quality of food. We did not manage to eat in Sette Marie this time as we ran out of time but as were were travelling round Italy we had quite a bit of Italian food anyway. The excursions were all excellent. More detailed guidance on how strenuous they were and how long meant that there were fewer occasions when someone was on the wrong excursion or we have a petition to go back early because those who like to eat at 6pm had dinner reservations. There was something for everyone. A standout person in the Explorer lounge was Magdelena - a fantastic coctail maker, totally calm and collected and always remembers your drink. Any downside? Well, as the age profile of the travellers starts to go down, perhaps a bit more nightlife would be good as most things closed at 11.30. Read Less
9 Helpful Votes
Sail Date: August 2016
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours ... Read More
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours accessories – soft lights - Art and modern decoration. Announced as the "Most Luxurious Ship Ever Built," there's no doubt about this. All public areas, lounges and bars are very spacious now compared to the Mariner or Voyager, even the restaurants are much bigger than on the Mariner, example the Prime 7 is 2 times bigger and ends up at the back of the ship, the same size for the new Chartreuse restaurant, both are on deck 10 with big windows. There is no longer a terrace or Horizon lounge at the back but a Meridian lounge on deck 5 across the cafeteria. Many different kind of cabins in size and lay out , also much more bigger suites. Our cabin was on deck 9 at the back between the Master corner suites, this was a little mistake since this is a very small and long cabin that is announced as a “ deluxe suite “ like at the other ships but it’s a lot smaller , a smaller bed , the panel at the terrace cuts the ocean view off when sitting or view from inside , it was not what we expected as a “deluxe” on the Mariner. We have booked this cruise right away at the first announcement with priority for Platinum members and we could only choose between a few cabins available, finally it was very strange to see that there are so many employees from Intl. travel agents on board for half segment and the from the start in Monaco instead of more long time regent customers . The whole staff was very helpful and even sometimes even more than just friendly. On board: Captain Stan , Ray Solaire - Frank Galzy - Katja Bross , Gudrun Werner and a lot of other experienced crew we know from the other Regent ships. Food and service was excellent in every restaurant, the new Asian type Pacific Rim restaurant was a great new experience, we love it. Service & food in all the restaurants was outstanding and never had to wait long for meals , the contrary , sometimes a bit too fast for us. The SPA is just one of a kind even not talking about the GYM. All offices are open desk type located together on deck 5 , include the Spa and the theatre it’s all very convenient. Final conclusion is , they have learned a lot from their other ships and feedback from clients to make now just the best ship. Someone on this forum was saying that the carpets are already weird out but that is not truth , we thought at first the same but the carpet is designed that way , it’s an overflow from the rose colour towards the side that gives that “ old look “ Any negative points , yes a few like on every new ship. Some problems with our balcony and safe box door but it has been always fixed right away and always a bit later a call from the reception to double check if the job was solved . At the Aft elevators on deck 5 there is not enough room for wheel chairs to move around due to the stairs & handrails close by. Many dead corners in the Constellation theatre , mainly when at the balcony , the stairs on the theatre lower level are dangerous and need more light or again a slope . The outside part in the theatre was always freezing cold, at one time we really had to leave the show for it . Senior staff told us that the ship will be in the dry-dock before heading to the US in order to fix a lot of mistakes made by the builders since experienced staff had no saying in it beforehand , sure they have a priority list ready. The Broadway type entertainment was not to level par, too much “ cold “cabaret dancing and nothing outstanding, the show and the singing from our Cruise director Ray was as always very good. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 3.5 0.0
Rates N/A N/A

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