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Cruise Ratings
1 Helpful Vote
Sail Date: August 2019
My partner and I had cruised before on one of royal Caribbean ships and said we would give the d2 a shot as it was handy for us to get to Palma and so on we had a balcony cabin it was nice We are in the islands restaurant it’s great ... Read More
My partner and I had cruised before on one of royal Caribbean ships and said we would give the d2 a shot as it was handy for us to get to Palma and so on we had a balcony cabin it was nice We are in the islands restaurant it’s great for breakfast and lunch but not dinner it’s seemed by the time you fit your food found a table the food would be cold. 47 & gallery 47 the food was very nice and staff were nice The pool area was nice and relaxing except every day the entertainment team would do quiz games and were really loud I personally don’t like that and I thought it was too noisy it seem to be a big hit with the British guests but you should rage into account not all guests on board are British. It was the one thing I hated every day I like to relax. The staff are very friendly and our cabin girl HANNAH we stayed in cabin 6600 from 31/08/19 she was brilliant nothing was any trouble The one other staff member that really stood out too us was MOKA the lounge bar mAn in the live bar by night and pool bar by day I have the say he was brilliant Read Less
Sail Date: August 2019
Pros ... lovely modern cabin lots of space nice size and balcony , Lovely ship and nice staff,Cons .. way too crowded marketplace buffet is hell on Earth it’s like a stampede no spare tables and people pushing into you and elbowing you , ... Read More
Pros ... lovely modern cabin lots of space nice size and balcony , Lovely ship and nice staff,Cons .. way too crowded marketplace buffet is hell on Earth it’s like a stampede no spare tables and people pushing into you and elbowing you , hard to get a drink , food not nice at all not enough choice..all in all an awful experience , food poor in restaurants also, we were glad to get off the ship to have a nice meal that we actually enjoyed , anything that’s any good you have to pay for cirque do soleil 15 euro each and you get an awful drink that’s supposed to be a cocktail, although the show is good, speciality restaurants very expensive but nice food the standard the food on the rest of the ship should be , bowling arcades and cinema not free total rip off 50 euros to use all 3, theatre shows average at best , drinks package needed to be upgraded as soon as we boarded as it soon became clear we could only drink Heineken and 1 wine and spirit , pools far too crowded and people reserving their beds with towels and not turning up for hours this should not be allowed , the ship is lovely but the crowdedness and standard of food really let our overall experience down, msc trips not worth the money a nice relaxing boat trip to Portofino was 500 people being crammed onto a dingy ferry and loudspeaker blasting out about 7 different languages all the way there’s and back really not a nice experience at all , if you are have kids and are a willing to spend a lot of money for extras and eat pizza and burgers for a week then this is the ship for you ! Read Less
2 Helpful Votes
Sail Date: August 2019
We celebrated are 30th anniversary by cruising this ship. We have cruised 4 times previously on Royal Caribbean and Carnival all in the Caribbean. This is our first time on a ship of this size. We chose our itinerary first, ... Read More
We celebrated are 30th anniversary by cruising this ship. We have cruised 4 times previously on Royal Caribbean and Carnival all in the Caribbean. This is our first time on a ship of this size. We chose our itinerary first, Mediterranean, and then picked from the available cruise lines. This ship had the best stops in our opinion. Livorno/florence, Cannes, Majorca, Barcelona, Naples and one day at sea. I was pleasantly surprised that given the amount of cruisers it never felt crowded even though i was told ship was at 90% capacity. the uniqueness of this particular itinerary is that the ship on boards people in 2 different ports. some people get on in Barcelona and sail Sunday to Sunday, we got on in Civitavecchia/Rome and sailed Wed to Wed. I was told that of the 4000+ passengers 2/3 get on in Barcelona 1/3 in Rome. that being said check in in Rome could not have been easier. from the time we got to the port to the time we walked into our room was about 20min. very well organized. we didn't find the ship layout confusing unlike others. different as there is no mid-ship elevator. and getting to the 5th floor where guest service is as well as the atrium means going to 6th floor and taking staircase or escalator down to that floor. restaurants are spread out between mid-ship and aft. with theater and dinner theater locations in the forward part of ship. first time we have been on ship with so much freestyle dining which was perfect for us. not being relegated to a particular sitting as 5 of 7 nights we were on excursions during the day so was nice not to be the relegated to the older 6:30/9:30 dining room options. definitely a positive change by the cruise industry in general. We ate in the Manhattan main DR room (aft)twice, and the Taste(near atrium) once for dinner but 3 times for breakfast. food was good. service was good for most part. waiter in the Taste was a little off her game the night we were their. We purchased the AI beverage package as well as 3 specialty dining meals. Cagney steakhouse, Moderno Churrascaria, La Cucina. all three were very good. Cagney and Moderno share the same space right about the Manhattan room on deck 7. Moderno is a brazilian steakhouse where they walk around brining different meats to your table until you tell them to stop Italian was the fanciest and is forward with views right out into ocean on the 14th floor. you actually access it by walking through the garden cafe buffet to the front of it and down the stairs. O Sheehans bar/grille which is on deck 6 midship is very popluar congregating place. Open 24 hours for food(fixed bar/pub food menu) but stops serving booze at 3am. food is just average. has a little game room with pool tables, arcade games and 3 lanes of ten pin bowling. We found the selection of alcohol was very good and pretty consistent among all bars. maybe a little less likely to find exactly what you want at the 2 pool bars. our AI beverage package got us everything that was $15/drink or less. so bicardi, grey goose, kettle one, bombay sapphire, jack daniels,bulleit, patron all part of the plan. next level up we would have had to pay surcharge. all beers were less than $15 and there were enough wines to choose from $15 or less as well. spent our ship time at the SPICE H2O pool bar and grill which during the day (to 6pm) is adults only. this was nice. always manage to get a seat. in chair waiter service was really good here. server to cruiser ration much better than around the main pool bar where we spent 1 afternoon. Really like the Maltings beer and whiskey bar as well as the Martini bar. We also participating in Sky vodka ice bar which was an additional $25/person. this got you the outerwear and 2 vodka drinks once in side. we had never been in one and wanted to try one. it was interesting and glad we did it. we did 3 cruise sponsored excursions. Livorno/florence we did the Pisa & a Taste of Tuscany excursion. 40 minute ride and then you spend the morning in Pisa. then 40 min ride you go to Lucca, mountains to a winery where you get a little tour about the place/process. then you sit down to a meal with the ability to sample the wines they make there, both red and white. We really liked this excursion. very well organized by Norwegain EE's. In Cannes we did a tour of Monaco/Eze/Monte Carlo. you bus to each of these location spending 1-2 hours in each location. Monaco was good and Eze was fantastic. Monte carlo was a waste of time as really nothing there but the famed casino and you can't even get in without paying a fee. on the way to Monaco we drove by/thru the seaside town of Nice. It was really nice and wish that was on the itinerary over Monte Carlo. Naples we did the Mt Vesuvius & Pompeii. This was really good. see the active volcano and the city it buried in ash back in 79 AD. really picturesque and really historical. In Barcelona and the island or Palma, Majorca we went on our own. all ports off and on boarding very well organized. We didn't do any of Epic theater shows except the Beatles tribute band. other offerings just not our style. went to Headliners couple of nights which had various musical acts, told that when this ship cruises out of US the actually have comedians mixed in with musical acts. Bliss lounge had karaoke most nights. they don't in Mediterranean due to language barrier/issues. Dueling piano show at this venue a really good take. All in all we were really pleased with the cruise. We would definitely sail aboard this ship again and given our liking of this ship would definitely cruise Norwegian again. Read Less
1 Helpful Vote
Sail Date: August 2019
This was my wife's and I first Norwegian Cruise and we picked this one because of the European ports of call and the fact Carnival does not offer the European cruises unless they have a new ship launch..The European ports we stopped ... Read More
This was my wife's and I first Norwegian Cruise and we picked this one because of the European ports of call and the fact Carnival does not offer the European cruises unless they have a new ship launch..The European ports we stopped at were fantastic and we visited places we had only dreamed of in the past. We have been on 13 previous Carnival cruises with 11 of them being balcony cabins with them all being on the Conquest class ships or the Dream class ships..This is what we found...Freestyle cruising and that's what Norwegian calls it is not for us .They want you to book ahead of your cruise any specialty restaurants or shows you want to go to..We had the Liquor package thrown in with our cruise along with 3 specialty dining restaurants..We picked Le Bistro(french),Madurno's a Brazillian steakhouse and Le Cuchinos a Italian restaurant...If we had to pay for these restaurants the bill would of been just under $300.00..The meals were excellent in the 3 specialty dining restaurants but were subpar in the main dining restaurants Manhattan and Taste.We found the main dining restaurants to be very noisy and several food items to be subpar with what you get on Carnival in their main dining rooms.With the free style concept you go to eat when you want or better said when you can get the reservation..My wife and I like the early dining option on Carnival thus we were not to pleased with the setup on Norwegian except for the superior quality food in the specialty restaurants and like I said before you pay for it....Also on Carnival your waiters get to know you and build up a bond with you night after night thus the service is better on Carnival. Another thing you do not get this on Norwegian and we found the service to be very impersonal. What we missed on Norweigen is that with Carnival your waiters put on a song and dance show during your meal. Your not going to get this on Norwegian. Another item we found sub par on the Epic was that the elevators were very slow compared to the 13 other cruises we have been on. It seems like they do not have enough elevators for the 4100 passengers on board. Entertainment we found not as plentiful on the Epic compared to the carnival ships...They had one Broadway style show which was very good however the Circus du Solei show was a pay show only so we decided not to attend.For the most part EPIC had less live music than you would find on a Carnival ship and most of the singers were sub par with the exception of the Epic Beatles and a Filipino singer named Allan who sang solo near the Whiskey Tasters bar. The balcony cabin that we had looks nice but was badly laid out and not as functional as on Carnival. Our room steward was good but did not have the same friendliness we have experienced on previous Carnival cruises. When you disembark you feel you are just a number not the feeling that you are leaving family on Carnival.Do not get us wrong this is a beautiful ship with a lot of polished wood but for our liking we would of been more than happy on Carnival Breeze or Dream.Yes we would take another Norwegian cruise but not on the Epic...Long story short my wife and I feel that Carnival has the best value for our vacation dollar. Read Less
4 Helpful Votes
Sail Date: August 2019
This was our first cruise and we decided on the Cosmopolitan Classics cruise around the Med. Flight and transition from airport to ship was very smooth and embarkation was fast for 12 noon time of day. Our cabin was also ready when we ... Read More
This was our first cruise and we decided on the Cosmopolitan Classics cruise around the Med. Flight and transition from airport to ship was very smooth and embarkation was fast for 12 noon time of day. Our cabin was also ready when we went to put our hand luggage in it. Ship: Very clean, tidy, easy to navigate around and always seemed like there wasn't a lot of people on ship despite it being full. Staff: There was a really happy vibe on the ship and this was due to the happy and friendly staff. They simply couldn't do enough for you. Captain Chris was down to earth and gave interesting ship announcements and information. The entertainments director, Johnny, was very funny and also very informative on daily activities on his TV broadcast each day. He seemed to appear everywhere and set the fun vibe for the cruise. I can't fault all the hardworking bar staff and our cabin steward, Malvin, who's service was excellent. Entertainment: There was always something to do on the ship in the day or night from poolside, talks, dance classes, trivia and Broadway Shows. The entertainment team were top notch and the shows were amazing. The young actors/dancers/singers were all professional and amazing to watch. We went to 5 shows in 7 nights and they all worked really hard as they also work in the day and around the rest of the ship. There are also some very good musicians on the ship playing in the atrium and the live lounge. We did visit the casino some nights and had few goes on the roulette table. Food: we usually ate in the buffet as we found the quality and variety of the food to be exceptional and it suited us for time to allow us to do other things. I always find it difficult to find good vegetarian options in restaurants, but found the buffet offered so much choice for me. We didn't try the paying restaurants as we were so happy with the food in the buffet. Excursions: we booked 3 excursions for the week with Tui. Naples: the port was beautiful and very picturesque. We went to Pompeii and Vesuvius and really enjoyed this trip. Tip_ climbing the rest of the way up the volcano after the coach drops you off at 1000m was hard work, but worth it! Tui books local guides from the area who are very knowledgeable and this really makes the excursion interesting. We also went to Pisa and Wine Tasting and loved this cultural trip and even bought some wine from the vineyard. We went to Monaco and Monte Carlo as we are F1 fans and the lovely French guide gave us time on our own during the trip so we went to the 'Cafe de Paris' and had an expensive coffee and did some people watching. Some people say to not book excursions and do your own thing, but I like the ease of transport and the local guides make the trip more exciting and informative. I think the Tui excursions were value for money. I'm glad we didn't book more than 3, though as you do need time to relax. It was so exciting to find ourselves at a different port each morning and that has given us the cruise bug from now on. We also went on a 'Behind the scenes Ship tour' for £39 each. We met Captain Chris and had a 15 minute question and answer session on the bridge. We were offered tea and shown around the bridge by the third officer. We also visited the engineering room, the M1 under ship corridor, the kitchen and staff and had a glass of fizz with the Hotel manager. We also had a free photo with the Head chef and his hard working kitchen staff. This tour was great and we would highly recommend it. Overall, we had a great first cruise on a friendly and relaxed ship. All the guests were relaxed and happy due to being looked after by the staff and the happy vibe of this ship. The hardworking staff made the voyage memorable and Tui should be congratulated on all the travel organisation and ease of travel. We came home and booked our next Tui cruise for next year. Read Less
11 Helpful Votes
Sail Date: August 2019
Went on 4th cruise... chose Marella Explorer 2 for itinerary and port of Naples .... cruise and stay to encompass Sorrento and Amalfi Coast.. Travelled with friends to celebrate 30th wedding anniversaries. My opinion ( shared by husband ... Read More
Went on 4th cruise... chose Marella Explorer 2 for itinerary and port of Naples .... cruise and stay to encompass Sorrento and Amalfi Coast.. Travelled with friends to celebrate 30th wedding anniversaries. My opinion ( shared by husband and friends). Fabulous week had by all. Ship and cabins very comfortable and spotlessly clean. Service and staff all amazing . Bend over backwards to ensure passengers enjoy their time with them . Food brilliant standard. We tend to avoid the buffet type restaurants. Prefer to be waited on and finer dining offered in the other restaurants. Had one upgraded meal “Surf and Turf” which was an excellent experience all round. Food service all faultless Entertainment on board was very good. Shows ok to good. The musicians .... in a class all o their own. Just absolutely brilliant. Sooo talented. And something for everyone. Jazz/swing quartet to soul and rock sessions. Just amazing. Can honestly say the best we have EVER seen ( apart from famous band of course). Standard of hygiene, the decor and presentation of on board facilities all very good and o par with 4 and 5* all inclusive resorts we have stayed in many times previously across the Med, Caribbean and Australasia. I dot understand some of the bad reviews... beyond me how people have rated below 4*.....were we on same ship?? My advice.... if you are looking for all round fun, value for money, good food and service then Marella deliver on all . Do not listen to the moaners.... maybe they have 5* lifestyles every day. T Read Less
5 Helpful Votes
Sail Date: August 2019
My wife and I chose this for our honeymoon. Having never cruised before we were apprehensive - there was no need for that. What a perfect holiday. Arrival at Naples was fine for us mid twenties couple, although there is a little 10 ... Read More
My wife and I chose this for our honeymoon. Having never cruised before we were apprehensive - there was no need for that. What a perfect holiday. Arrival at Naples was fine for us mid twenties couple, although there is a little 10 minute walk from the terminal to the bus so can't imagine it's great for everyone. Straight onto the boat and into our cabin, bags were delivered about 15 minutes after our arrival. We can't fault any member of staff on board the ship, and a special mention to our cabin steward Anastasiia and also Zaida in the perfume shop as their service went above and beyond. We were invited for dinner with the captain on our second week which was a great experience! Plenty of places to eat and the food is great for everyone, plenty going on in the day and at night, the shows were good - we both felt that the male singers weren't great. Went past Stromboli after leaving Sicily and WOW. As I said... Perfect holiday. Read Less
4 Helpful Votes
Sail Date: August 2019
Our Second year on the Dream, I was a little worried about some of the previous reviews , all I can say is they must be quite fussy. First of all this is a 95% British ship, and you certainly see a complete cross section of British ... Read More
Our Second year on the Dream, I was a little worried about some of the previous reviews , all I can say is they must be quite fussy. First of all this is a 95% British ship, and you certainly see a complete cross section of British society, so expect a fair share of tattoos ( and that's just the ladies) there were more children this year , but also good to see more disabled on bored , I would have never recommended a cruise to someone with mobility issues but they were fine, so that's good to see. enough people have mentioned how hard the crew work and of course they do , the food was excellent, and the entertainment also top drawer, the comedian ( always a risk) was great and you could hardly get a seat in the Broadway lounge for his second show. Top Tip, if you are in a port where you aren't going on an excursion ( we only went on 2) then I recommend hitting the pool area straight after breakfast, most people head ashore straight away and you therefore get the pool , and hot tubs , to yourselves. It gets very busy in the afternoon . However there are quiet areas to go to ( deck 7 aft, you will get a lounger anytime ) also since Tui made the holiday " Proper" inclusive getting a drink is not an issue, they have Beer & wine carts where you can more or less help yourself. So in summery you are getting 7 days cruising , fully inclusive for under £1000, come on whats not to like.... Read Less
1 Helpful Vote
Sail Date: August 2019
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. ... Read More
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. The positives are its an older ship but has some great venues and bars which makes the personnel touches better than the bigger ships and it proved no different from our previous sailings. The services from the bars and restaurant staff were excellent. The professional entertainment was excellent although some of the best act were too late in the evening. We read on an informative letter in our cabin on arrival that they listen to the cruise feedback reviews. They had decided they would let children use the adult pools which I’m not sure was thought through. We like the lido pool on deck 9 it has a children’s pool but they all used the adult pool. Not supervised by staff and parents and just basic chaos all week. Jumping,pushing,shoving,inflatables the size of a person. Water guns the size of cannons firing all over the deck. We are not stick in the muds we have 3 children who don’t behave in this fashion. Three times we complained to reception and all we got back was they are the same throughout the ship. Ruined the holiday and experience. The sail away party the life and sole of these cruises was ruined by the life safety drill taking place at 10.00 in the evening which is unheard off. The food which was always the stalwart of the Dream has gone backwards!! Repetitive basis offering and the sweet selection was really poor. The Cruise Director spent more time trying to sell upgrades than actually information around the entertainment. The 2 hour flight delay coming and 5 hour delay going back didn’t help either. This is our 2nd Marella cruise this year which hasn’t come anywhere near expectations with delays and standards going backwards.one of the biggest frustrations is trying to get your voice heard. The Tui App on the ship is loaded with questions they want to hear rather than anything they don’t. The questionnaire they send you is just as frustrating and if you criticising too much will not let you complete. Prices going up and standards going down. Read Less
8 Helpful Votes
Sail Date: August 2019
We have now been back for a few days so thought it was time I got down to writing my final and overall review of our two week, first ever, cruise. First thing I want to say is that I would definitely recommend a cruise on the TUI ... Read More
We have now been back for a few days so thought it was time I got down to writing my final and overall review of our two week, first ever, cruise. First thing I want to say is that I would definitely recommend a cruise on the TUI Marella Discovery 2 as an amazing experience on a fabulous ship (just in case you are wondering, it is a ship and not a boat, Captain Chris told us so). The ship is incredibly comfortable and I must say unbelievably clean and tidy, this being due in no uncertain terms to the tireless cleaning, polishing, hoovering, clearing, bed making and cabin tidying of the members of the crew who seem to be on the go 24 hours a day. Everywhere you go on board you see someone with a cloth in their hand or a vacuum cleaner running it over another bit of carpet just because. The waiting staff, in the same way, are on the go from way before sun up to well after sun down. Breakfast starts at around 6am when there is an early start to the excursions which I would guess means someone is starting preparation by at least 4am, then as soon as breakfast is over they are then getting ready for snacks, then lunch, then afternoon tea (with proper Cornish Clotted Cream for the scones I must add, yummy, and there was enough for a gurt great dollop). Sorry got a bit carried away with that memory. They are then getting set up for dinner which starts at around 6pm and with 1800 very hungry passengers, many of whom who have been away from the ship on exhausting and hunger inducing excursions, so you can imagine the chaos with this and that is not the end of it for the catering staff as once they have finished with the dinner service they are then preparing food for the midnight snack bar which goes on till... actually I have no idea what time that finishes as the latest we went to this one was around 11.30pm and there were still plenty of people coming in after us. Then just a few short hours later it starts all over again for them. As far as the individual restaurants are concerned, here we go. The Snack Shack - our first experience of dining once we embarked on board. We were wandering around the ship trying to get our bearings and we came across this one and thought, why not. It has a cold frame with sandwiches, wraps, salads and fruit which you can help yourself to and then there is a serving counter where you can get fish and chips, burgers, hot dogs, etc and then the bar area for drinks. I will say the fish and chips were lovely and everyone else in our party were impressed with whatever they had. So good start, well done Snack Shack. Islands - I must be honest, we only ate in Islands a couple of times for breakfast and the 'Cornish Clotted Cream' afternoon teas but from what we could see it was good, wholesome buffet style food which looked tasty and hot. 47 Degrees - Again being honest, we tried to get in here on our first night on board requesting a table for 4. Well... we were told it was very busy and it would be about 30 minutes to get a table. How dreadful... NOT, when you consider that right next door to the restaurant is the Atrium bar where you can get a drink on the house... or was it on our All Inclusive package?!! Sorry, back to being serious now, we were given a buzzer and told that once they had sorted a table for us the buzzer would go off, which it did, but not 30 minutes later, it was about 15 minutes, what a service. We were welcomed at the door by two smiling hostesses who passed us on to the waiting staff who again had huge smiles on their faces and we were shown to our table. Waiter service? But I thought All Inclusive was always buffet style! Not on this ship, 47 Degrees is a fully waiter serviced restaurant where you get a proper fine dining experience of the waiter placing your napkin on your lap, immediately asking what you would like to drink, and I must add, as we had upgraded to the premium drinks package, this basically meant we could have whatever we wanted (too many good quality wines and spirits to list here, I would recommend the upgrade). The menu changes every day and always has a choice of 5 dishes in each of the starters, mains and deserts. The food was amazing, again I can't list all the fantastic dishes on the menu as, like I said they change the dishes every day. One dish I will mention though is Sticky Toffee Pudding. We met the Executive Chef, Carl, on the stairs one morning and I mentioned to him how much I really love Sticky Toffee Pudding. He told me that unfortunately this pudding was not on the menu for another two weeks. Obviously seeing how disappointed I was, three days later on our table at dinner when it came to the desert course he had made a Sticky Toffee Pudding just for me. Honestly! Everyone around was so jealous especially when I wouldn't share it. Actually I did let them all taste it, it was delicious. One of the best I have had, thank you Carl! The Glass House - We ate in here a couple of times for lunch where they did a mean sandwich, chips and salad which you ordered and was made fresh for you from the serving counter. We also had the midnight snacks in here a couple of times, where the curries were lovely and the burger and chips really do sit well at about midnight, or is that sit on your stomach well at about midnight. Not sure? Surf and Turf - You pay a supplement for this restaurant but then you do get to order some impressive steaks which are delicious and tender. As the name suggests they do a surf and turf option on the menu which, surprisingly, includes a steak and some lobster. Again, three courses and a fantastic wine selection which compliments all the different flavours and choices on the menu. One other thing is that all the waiters know which wines go well with which dishes so just ask if you're not sure. And also, again, it is fully waiter serviced where everything is done for you apart from actually eating the food. Kora La - Wow! Pan Asian in this restaurant. Again there is a supplement for this one but BOY is it worth it in here! In case you're wondering from the previous sentence, this was by far our favourite restaurant. The flavour combinations and taste sensations were far better than we ever expected them to be. We actually ate in here four times on our two week cruise in the end. Only planned to eat a couple of times in the supplement restaurants but this one was sooooo good we couldn't help ourselves. Right, on to the most important areas on the ship, the bars. Only joking we don't drink that much... at least not normally. The Atrium bar is a great focal point of the ship with the six floor high, sorry meant deck high, ceiling, an amazing sight and also with the singers, guitarists, saxophonists, pianists, etc there to entertain you while you relax and have a drink, it's great place to sit and chill out after a hard days sunbathing. Then there is the live Room where, as it says on the tin, there is live music played by the resident band, the pianist, or whoever the entertainment is at the time, while you order your drinks and relax. Next up is the Venue where again, surprisingly there is live music at various times and even, once weekly a karaoke evening. Even in the Broadway Theatre during the shows in the evening there are waiters coming round constantly taking your orders for drinks and bringing them right to your seats while you are watching the amazing West End standard shows on every night. In the day time there is a pool deck bar for drinks while you are lounging around the pool, you have a choice of either going to the bar yourself or just sitting or lying on your sunbed and order your drink from the waiting staff who are constantly walking around serving you. Even on the upper decks, the Veranda at the back of the boat, sorry, I mean ship, on the sunbeds around the mini golf course, around the climbing wall or just about anywhere you can find a space to sit or lie there is a crew member coming around taking your drinks order. Amazing! Then there is the Coffee Ports dotted around the ship where surprisingly they serve coffee and cakes and other bits. Every single person we came across who is there to serve you always has a smile on their face and is forever ready to provide you with whatever your stomach requires at the time. Fantastic! Now the entertainment. All the entertainers on board are well seasoned and experienced performers who are only not on the West End stage or performing in arenas because either they are not bothered to, prefer to be travelling the world on a cruise ship seeing all the sights for free, oh, and getting paid at the same time or maybe they just haven't been in the right place at the right time... yet! The guitarist, saxophonist, pianist and singers around the ship are amazingly talented but, again, (sorry, keep saying this) I must be honest with you all, for me the stars of the entertainment are the Broadway Show Team. They perform a different show every night of the two week cruise, only having one night off a week, so that's 12 different shows they have to learn with precision and perfection, learning the songs, the dances and lines for each different show. At our amateur dramatic society we take about six months to learn and perform one show, let alone 12 shows. My hats off to you guys, and each of the shows are amazing. Well, there are other things I could have added to this but I think it is probably time I went to bed and, basically typing with one hand is taking it's toll on me so I need to rest now. I hope this review hasn't been too long and boring for you but then if it was too long and boring for you then you wouldn't have read that last line so that was probably pointless putting that in but, never mind! See you all on our next cruise! Who knows, someone from Marella might see this and employ me to review one of their other ships. We can but dream! Read Less
5 Helpful Votes
Sail Date: August 2019
My husband and I both choose this cruise a year and a half before our wedding as we wanted to get everything set in advanced. Additionally, we also booked the excursions online as soon as they became available. Firstly, this was our ... Read More
My husband and I both choose this cruise a year and a half before our wedding as we wanted to get everything set in advanced. Additionally, we also booked the excursions online as soon as they became available. Firstly, this was our Honeymoon and I started this review mid-way through our cruise as we were so disappointed. We had quite a few issues and as we were only away for 7 days we seemingly had the worst luck possible. We arrived in Naples, Italy via a flight from Gatwick which overall wasn't too bad. The wait for the luggage was around 30 minutes so not a bad wait compared to what we had seen on other reviews. The crew on the ship are delightful and I cannot fault anything here. Everyone is lovely and so accommodating - Jaya, our cabin steward was brilliant and would recommend anyone to say hello if they ever pass by him. The only department I would complain about is the Excursion team. When we were in Dubrovnik no one had any idea who was queuing where and was a nightmare. My husband and I got told to go the wrong way/ into the wrong queue twice and other cruisers were having the same issue. Please, can someone make sure in the future there is a protocol for these members to run by as they had no idea? The food is great, and the a la carte dining experiences (specifically Surf and Turf and also Kora La) was amazing. The specialty restaurants are fabulous and would thoroughly recommend. Now, the massive negatives here are our experience with the port days. We are here only for a week for our first cruise and honeymoon. Just as we had got into our cabin, we had noticed there was an excursion ticket missing. So there were 4 days worth of excursions instead of 5. We had to go to the desk to find out what was going on as no other information was provided, no letters sent etc. When speaking with the excursion team, it turned out that our excursion had been cancelled due to congestion which I cover below. We had also taken out around £500 worth of euros, to be told that the currency on the cruise itself is GBP. No one mentioned this at all which is surprising and also disappointing. If we wanted to change this we'd end up with much less than what we set out with which again is a joke. We ended up using our credit card which was the last thing we wanted to do. Our first port, Messina Sicily was fantastic. We travelled to Mt. Etna and had a great time, no faults here. The port team was lovely and very insightful about our trip. The coach journey to Mt Etna was around 1hr 30mins (or so) however the lady who had done our tour (can't remember her name), was great. Our 2nd port was Drubovnik. Now, this is the excursion that was cancelled - we also were not able to Dock due to "congestion". This meant we had to wait for a tender to pick up and drop off hundreds of people. This was an absolute nightmare and we were not able to get on shore until 5 hours after anchoring. The tenders were also very limited which was above and beyond frustrating. This was at no fault of the cruise however none of the excursion team really knew what they were doing which made things even worse. When we were queuing for the tender after our ticket number finally being called the staff didn't even know what queue we were to get in, it was very disorganized. This meant we had 2 hours before "rush hour" to get back in the cruise. We had next to no time to do anything which is extremely disappointing and a massive waste to a day in a location we really wanted to explore more. The next day, the port was Ancona. My husband and I had booked the picture-perfect bayside duo. Originally when booking we were told we would be heading down to the pebble shores and would be able to take a dip in the fantastic beaches. Oh, how wrong they were, as we didn't even touch the beach. Sirolo was lovely but again after lugging our swimwear around we felt this day wasn't great but was not as bad as the last. The tour guide here was very knowledgeable in regards to the area and provided a better experience, even though we were disappointed as we wanted to go for a swim in such lovely weather. The 4th day, where we were when I started to write this review, is Venice. We were supposed to Dock at 5am, however, it was around 9am and we were still a few miles from shore. There was a power outage in the early hours of the morning which resulted in us both being woken up by several announcements between the hours of 1:30am and 2:40am. This, in turn, meant we did not manage to get to the Dock in time and as Venice operates a time slot functionality - we inevitably missed our slot and we had to wait until midday to dock. This meant our excursion, which was a gondola ride (the 2nd favourite excursion we booked) was cancelled, along with many others from other passengers. The destination desk was absolutely packed so there was no chance of us booking a different excursion. We were however given a cruise card credit of £50 each and of course, our excursion was refunded but the time lost on both this excursion and the other excursion (Dubrovnik) was just a little too much for us and we were overwhelmingly disappointed. On the 5th day, we arrived at Split, where we went onto our last excursion - Krka waterfalls. This was our favorite day and can I just say everything on this day was fantastic. Starting from the coach Journey with the tour guide (Coach 1, can't remember his name unfortunately - the driver was Ivan) down to the Waterfalls and exploring the nature park and then the boat ride back to the coach > then back to the cruise. The tour guide was awesome and hilarious and we're very happy with how this day turned out. The last day was a full day at sea. Unfortunately, this means everyone is up at the crack of dawn to get onto a sunbed where apparently if you leave your towel it is yours for the day. There was a note which mentioned if you leave it for longer than 45 minutes the items will be removed however I noticed some people were covering 2 sunbeds at times to make sure their partner could come back and I also noticed some people coming back to their sunbed for 10 minutes at a time and then leaving for another 30 minutes, cheating the system. This is very disappointing. Similarly, in the whirlpool, it says on the sign 15 minutes at a time however there were people in there for hours, m4eaning my husband and we didn't get a chance to go in there. The pool is nice when hot but very salty so head above water at all times. My husband and I ended up paying something around £3 to watch movies in our cabin as we'd already had enough of walking and trying to find a sunbed over a period of 2 hours (we went to the bar to wait for a further 10-15 minutes). Overall, including the cruise itself, excursions, euros we had taken and the current amount accumulated was around £4500. This is one of our biggest spends but I can certainly say we won't be booking this cruise again due to the disappointments with the excursions. We did, of course, get the canceled excursions refunded but there was no recognition to the fact that our days were wasted and we had to make our own way around with no insight to the locations whatsoever. We understand these things can happen but in our perspective, we had a nightmare on some days that became very stressful on what should have been a relaxing holiday away for a week. Read Less
2 Helpful Votes
Sail Date: August 2019
Sailed Aug 10 on 9 day western Caribbean cruise from Rome. As a point of reference I’m 73 yrs old and my lady and I have been on several cruises over the years on different cruise lines. Last year we sailed on the Solstice on an Alaska ... Read More
Sailed Aug 10 on 9 day western Caribbean cruise from Rome. As a point of reference I’m 73 yrs old and my lady and I have been on several cruises over the years on different cruise lines. Last year we sailed on the Solstice on an Alaska cruise and it was our favorite ship to date. We thoroughly enjoyed the Edge, but also miss some of the niceties offered on other ships. Pluses: • Boarding and exiting the ship was the easiest we’ve ever experienced. From the time our car dropped us off at the curb & a porter took our luggage, with our pre-check in express passes we were in our cabin in less than 10 minutes. Same exiting the ship. Luggage tags were numbered with the bus number to board for the airport. Very quick process. • One advantage of their concierge class is that on “welcome aboard” day you have exclusive access to one of the main dining rooms open for lunch, thus avoiding the crowded buffet. A welcome touch, as long as you board early. It closes at 1:30pm. • We were in concierge class on deck 12 port side near the aft elevators. Great location. We liked our cabin layout, comfortable bed, and really loved the infinite veranda. It makes the room feel larger and provides a better sense of privacy. The window is the full width of the room and the top ½ lowers electrically. You can sit or stand at the open window with no one staring at you from above or below as on a traditional balcony, and it’s quieter. The cabin attendant lowers a shade in the evening which totally blocks morning light if you wish, but we raised the shade and opened the window at night to enjoy the cool ocean air and hear the sounds of the sea. The weather when we sailed was great for this, although I realize that in different weather it could make the room uncomfortable because the A/C doesn’t run with the window open. • Dining - We liked the concept of four main dining rooms. Each has different décor and offers a bit of variety, although most of the menu is the same in each, with a few choices unique to the theme of each restaurant. We prefer select dining and just go down to dinner when we’re ready, and request a table for two. We never encountered a long wait. There are several extra cost restaurants available. We had dinner at the Petite Chef venue at Le Grand Bistro. My lady thoroughly enjoyed it, and the food was good also, although they did have to re-do my steak which came out very rare when I ordered med rare. We also had lunch there one day. Very nice menu and the food was distinctly better than what was served in the main dining rooms. We also had lunch one day at Raw on Five. We felt the offerings were OK, but not as good as the sushi places we have at home. We purchase the Go Best package with the premium beverage plan. On the Solstice you must present your cruise card(s) each time to order each glass of wine at the restaurants. On the Edge you show it just once and the wine steward returns to keep your glasses filled, an appreciated courtesy. • The buffet was nicely laid out with adequate seating available and the food was pretty good. Waiters come by frequently and offer to bring you bottled water, more coffee or alcoholic beverages. There is nice pizza station at the back area and also a small bar there. One day I complained to the bartender there that he didn’t have the premium wine we preferred. As I went back to my table a supervisor appeared and offered to bring us the wine I wanted. Nice touch. • Before we sailed I was dubious about the Eden lounge and the Edenist thing, but I found the lounge to be excellent. Beautiful layout, quiet and comforting to visit through the day and into the night, with easy listening music or soloist playing as you look out to the ocean at the rear of the ship. The Edenists appear briefly at dinner time at the Eden specialty restaurant. We dined there one night and felt the experience was exceptional, and the best we had on the ship. It was quiet and intimate, with personalized service. A four course meal is presented with two choices for each course. As a couple we each selected different choices and shared. The presentation is unique and enjoyable. The Edenists are a mythical creation of performance art, a bit strange but fun. They do a show in the later evening which was not to my taste however. Cirque du Soleil meets Star Wars. Just too weird for an old guy. • The Magic Carpet is fun. We went there a couple of times to enjoy a drink at the bar and lounge. It’s cantilevered out from the side of the ship and having the open ocean around you on three sides is nice. When it is lowered down for tendering it becomes a more friendly way to get on and off the ship. • I liked the new smart phone app that is new on the Edge. You can use it even if you haven’t signed up for the WiFi package. You can make reservations with it, see the deck plans and cruise information, and even set the lights & air conditioning in your cabin and open you cabin door. Negatives: • We enjoyed the Sky Lounge on the Solstice, which looks out to the front of the ship. On the Edge the entire front of the ship is sequestered for Suite passengers. They have their own pool, retreat area, bar and restaurant. The rest of the “lower element” must be content in the “back of the bus” so to speak. • Not enough shade. Aft on the top deck there is a really nice Rooftop Garden area and an adjoining specialty restaurant Rooftop Garden Grill. This is a beautiful area but we couldn’t use it most of the day because there are no shaded areas. Not everyone is comfortable sitting in direct sun in the hot summer. The same is true at the Sunset Bar around the corner at the rear of the ship. We felt the Sunset Bar on the Solstice was a nicer design, more inviting. The design on the Edge feels like a sterile plastic afterthought stuck in the rear of the ship. • Too crowded. The Edge has about the same number of passengers as the Solstice but it feels much more crowded. It’s really not a ship designed for kids, but there were lots of noisy kids on board our cruise. On an “at sea” day we went up to the pool deck at about 10:30 in the morning and there wasn’t a single lounge chair open anywhere near the pool or even in the Solarium. • The Grand Plaza and martini bar on this ship is a large space open to surrounding decks above. It is very noisy with either bands or recorded music and the loudness migrates up to the specialty restaurants on the decks above. In the evenings it is crowded and challenging to be comfortable, with kids all around, even by the bar. Many people come in casual clothing. The atmosphere is just not very inviting, and lacks the quiet sophistication of the one found on the Solstice. • On the Solstice, the concierge’s desk is located right in the concierge area of the ship. He gives you his card with phone number and you can walk over to see him or just call him on the phone. He was very helpful and accessible. There isn’t a way to easily contact the concierge on the Edge. No direct phone nbr and you have to walk way down to deck 5 at the front of the ship before the theater entrance to his small office. It’s as though they want to keep his existence as secret. • We’re not into a lot of the activities available but did go to two of the shows in the theater. Found them creative and unique but not particularly to our taste. In summary, we spoke with many other passengers during the cruise and found a recurring theme. People on their first cruise, or who hadn’t cruised often, love the Edge. Passengers who are veteran cruisers almost all said they wouldn’t sail on this ship again. It has the feel of a large resort hotel rather than the nautical allure and intimacy of other more traditional ships this size. As beautiful and modern as it is it lacks a “comfy cozy” feel many sophisticated travelers expect in a cruise ship. This is a comparatively expensive ship to sail on, so it’s reasonable to expect very good service, food, etc. We felt the service was very good but the food could have been better, generally speaking. It’s nice, as older travelers, that the Edge holds only about 2800 passengers. We’ve been on bigger ships and didn’t like them at all. We’re not into water slides or rock climbing and huge crowds. It would seem the Edge is not suited for families with kids, but we were disappointed to see so many on this cruise. Read Less
1 Helpful Vote
Sail Date: August 2019
Chose this itinerary for the ports. Highlights were Eze/Monaco having lunch at Chateau Eza, Portofino lunch at Taverna del Marinaio, and trip after cruise to Bergun Switzerland staying at the Kurhaus Bergun. It is part of Swiss Historic ... Read More
Chose this itinerary for the ports. Highlights were Eze/Monaco having lunch at Chateau Eza, Portofino lunch at Taverna del Marinaio, and trip after cruise to Bergun Switzerland staying at the Kurhaus Bergun. It is part of Swiss Historic Hotels First day after immediately landing in Rome we took a private tour with Rome- Limousine Tours and Alessandro. He was very reliable and very knowledgeable about his Rome. He is a licensed tour guide and his wealth of knowledge was apparent. We also took a stop for the best espresso ever. Ask him about that. He picked us up from airport and was waiting inside. We then spent 3 or so hours touring Rome. He was very careful where he parked keeping in mind our suitcases. He either parked in a location he knew someone or parked by police stands. Second day we took our own trip to Isle of Capri. If we were to do again I would immediately get on boat for Blue Grotto and buy those tickets down the port front to the right past the main square landing area. I would also buy tickets for ferry departure to go to Capri before that day. We had to wait in long lines for both things. Highlight of Capri taking funicular up to main Capri and going thru beautiful gardens up top for spectacular views and pictures. Along way we stopped at awesome place for limon ice cream-Cafe Morgano. Third Day- cruise day Fourth Day- Mallorca Formula One Tours- driving hillsides of west side of Island. Taxi cost approx $25. Beautiful scenery. Standard shift on all cars. Fifth Day- Barcelona Montserrat- beautiful church and the Black Madonna. Try to get to area early. We did trip by our own accessing train station by taxi from port. Had an easy time. Was very beautiful. Long lines though to see Black Madonna. Headed back to Barcelona to eat at the beach- Xiringuito Escriba for the best Sangria and Paella down on the beach. Sixth day - Sea Day Seventh day- Monaco Lunch at Chateau Eza. Need to make reservations early before departure but you will be in for best views ever. And really fantastic gourmet food. Also stopped at the Casino and played a few slot games all while looking at the beautiful expensive cars parked outside. Seventh Day- Portofino Visited churches, castles, lighthouse El Faro and had great limoncello. Ate at the best restaurant ever- Taverna Del Marinaio. Ask for Paolo and tell him Shari from Texas sent you. We had the absolute best vino and pasta along with fresh octopus that was divine and lemon and olive oil fresh fish. Trust me on this one! I know I wrinkled my nose also but it was excellent- the octopus. Eighth Day- Cinque Terre Found a link on how to do this area in one day. Started in furtherest town away- Monterosso and visited beach. Then went to Vernazza and loved scenery. We left cruise night early because we were headed to spend three nights in Switzerland. We spent night in Manarola at DePaulin Hotel. Rooms are air conditioned. Loved our host who greeted us with Limoncello. We had a wonderful dinner at Trattoria de Billy for test another awesome meal with most spectacular sunset ever! Spent the final days at St Moritz, Bergun and Zürich Switzerland. Embarkation and disembarkation went very smoothly. Absolutely loved our trip!!! Enjoyed celebrating our 30th anniversary together!! Feel free to message me for more details if needed. Read Less
9 Helpful Votes
Sail Date: July 2019
We flew into Naples airport expecting the worse but were pleasantly surprised as we encountered no problems other than waiting 40mins for our luggage to come through.TUI staff were on hand to guide us onto the waiting buses and in a short ... Read More
We flew into Naples airport expecting the worse but were pleasantly surprised as we encountered no problems other than waiting 40mins for our luggage to come through.TUI staff were on hand to guide us onto the waiting buses and in a short time we were at the port ready to board the ship.We had to go through some security checks before boarding,but this is perfectly understandable in this day and age.The ship itself is modern and clean and fairly easy to find your way around,we found the different colour carpets to be a big help with this.We ate mainly in the Market Place during the day and Latitude 53 for evening meals where we were expected to dress in smart casual to eat here.We found the food here very good with mostly different things on the menu every evening and the waiter service excellent.On one night we paid approximately £50 for the two of us to book into Kora La for a meal,although this is extra to the all inclusive we found it to be well worth the money as the food and service provided was exceptional.Special mention for Albert who went out of his way to look after us that night.We had paid for the Premium package for drinks and as my wife enjoys different types of gin and I enjoy my whisky we found this to be value for money,again special mention to Rommel in the Gin and Whisky bar in the Squid and Anchor a top class barman.We enjoyed some of the shows in the Broadway Showroom also.We did not go on any excursions preferring to find our own way around the lovely cities we visited.All in all a great first cruise experience,looking forward to the next. Read Less
Sail Date: July 2019
We live mainland Spain and wanted to escape our town's 10 days fiesta, so booked from Palma where we flew to, had 4 days there first. Left hotel 1pm on Monday 29 July, and were onboard by 2.30pm, great. Suitcases arrived soon ... Read More
We live mainland Spain and wanted to escape our town's 10 days fiesta, so booked from Palma where we flew to, had 4 days there first. Left hotel 1pm on Monday 29 July, and were onboard by 2.30pm, great. Suitcases arrived soon afterwards. Took ages to find cabin though. Unpacked, spent the afternoon exploring and missed dinner so we ate in the buffet. It was OK, heaving, and found a nice chicken curry. Went there for breakfast every day but wouldn't eat main meals there. We were booked into the C.D'Oro, and shared with 2 very nice couples, one couple were Gold card members. The other couple had only cruised once before, so nice not to have to talk about cruising all the time. The food was superb, and all cooked to perfection, and our drinks package included a nice bottle (not glass!!) of wine every night, and water. Pool a bit small and because of the time we travelled, full of children but heyho. We always got a sunbed, lazed about, enjoyed the ship, and took no excursions at all. It was too hot to trawl around dusty cities plus we had visited some on previous land-holidays. The full day at sea was manic and the pool entertainment really juvenile - but at least the shops were open. They are not allowed to open in ports. However, said shops were very disappointing. Mainly over-priced but out of date designer gear. Nowhere to buy say, a tube of toothpaste if you forgot to pack it!! so much for shops where you could get all your holiday essentials. also the shops at sea when open had constant sales, outside, on tables, making everything very cheap and nasty. If you smoke and run out of fags, you can only buy them, one pack per card, behind a bar and ONLY when at sea. The spa, well, my fault. I booked a Bali massage, it was an offer haha, same offered every day, but was lied to as the very miserable chap said the offer was just for the day I'd booked it. Anyway, it was nice, so agreed to pay another 15€ for a facial. Then I was "sold" a jar of face cream (sucker me). 90€ and back in the cabin I opened the 6 inch square box to find a 3 inch square jar of cream, inside which was a hole for about 2 teaspoons!! My fault....haven't used it yet, probably come out in a rash!! The 2 men at the spa reception were without doubt, the most miserable condescending people I have ever encountered. Need sacking. We didn't bother going to a show, went to the Casino one night for fun, but got into a nice routine of pre and after dinner drinks in the Cigar Lounge (as we smoke)...then up to the buffett to fill up the flask I had taken, with boiling hot water. This stayed hot enough to make a cuppa every morning. I also managed to get a half litre of milk on board bought in Palma...and, my travel hairdryer. Huge relief!! We normally like a good quality hotel, with pool maybe beach, as our idea is to relax on holiday, and do cities as short breaks. Well we did manage to do that every day mostly, and loved sitting on our balcony while we were at sea. The boat was SO smooth, and always on-time. I would have liked to get off at Marseilles but that was the hottest day, so glad we didn't. The Gold card members had done every excursion, but always on their own, which they recommended rather than pay the high prices and be herded around like cattle. Or miss the boat as someone did in Livorno!! Since we booked the trip, which was a long time ago, we did read a lot of reviews. Every one to their own but some are quite misleading, and some quite wrong! Think it's best next time we do a cruise, not to read anything, and just make the most of it. We wouldn't do it again in the high season though. We knew there would be a lot of children, but there were also a lot of groups of student ages teenagers, mostly Italians. We did like that though....not too many Brits....made it all a bit more continental. All in all, a very enjoyable holiday, as I said we will cruise again, liked MSC, thought the organisation was great considering we booked independently and through the Spanish site. Oh....one thing, had several photos taken but could only find one taken on the Gala night whilst in the photo shop. Talk about photo-shopped, cost 40€ for one large and one small copy! Wifi worked not too bad on laptop but the smartphone wasn't brilliant considering we paid for the wifi package. Apart from that and the drinks package (well worth it) we also paid up front for service, so no need to tip anyone. Customer service desk always busy bout plenty of staff, we used to get our account updated and everything was always correct. We also found that the whole ship had more than enough staff, always helpful, except those 2 in the Aurora spa!! On our first night we had to go to the theatre for the drill with our lifejackets. Took about half an hour, glad we didn't need them as I couldn't get mine on! Read Less
7 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate our 25th Wedding Anniversary paying full price at the start of the year, first time ever cruising so expected to be wowed! Our room is clean and comfortable and we have no complaints there. The main ... Read More
We chose this cruise to celebrate our 25th Wedding Anniversary paying full price at the start of the year, first time ever cruising so expected to be wowed! Our room is clean and comfortable and we have no complaints there. The main pool area is in my mind ‘Benidorm on Sea’ loud, packed like sardines next to each other and with children dominating the very small pool. People reserving beds. We have resulted in either sitting in a chair on the back deck or lying uncomfortably on the grass. I did make a complaint about this but I did not receive any further correspondence. Food is excellent, large choice offered with choice of self service and formal dining. However all meals are warm only not hot as they should be. Some fellow passengers do not make an effort to dress for dinner which is disappointing and not as expected on a higher calibre of cruising company. Frustrating to know that some passengers have paid half the price we have during sale periods and that children are free. Evening entertainment is good in the main stage area however late evening disco/band for over 25’s is non existent apart from a silent disco, great fun but finishes way too early. First day on board we joined a guided tour of the ship to be told the Silhouette is having a full refurb at the end of the year. It does look tired in some areas. Read Less
5 Helpful Votes
Sail Date: July 2019
We chose this cruise as we have sailed with celebrity twice before on different ships and were very satisfied with them. As it was our wedding anniversary we upgraded to a corner sky suite with a larger balcony (Was the best thing about ... Read More
We chose this cruise as we have sailed with celebrity twice before on different ships and were very satisfied with them. As it was our wedding anniversary we upgraded to a corner sky suite with a larger balcony (Was the best thing about the cruise). Overall it was a disappointing experience due to the high amount of passengers and cramped deck space. It seemed like there wasn't enough capacity in the bars and restaurants to cope. The evening entertainment was also in the main poor with a rush to get seated for the big shows and very little in the way of waiter service. The lawned areas of the deck in my opinion are also a wasted space useful only for more revenue for celebrity to charge extra for alcoves. As this was our anniversary we were told that we would receive a meal in one of the specialty restaurants but this did not happen and flowers and champagne bought for us by a friend only arrived when we were going to bed. We didn't even get a window seat in Luminae that night. The last time we cruised with celebrity was my wife's 50th birthday and was treated to the captain's table and an expensive bottle of champagne. Excursions were good and well organised. Overall it wasn't a bad cruise but for the money I would expect a lot better. Read Less
4 Helpful Votes
Sail Date: July 2019
This was our 5th cruise with Azamara and our first time on Pursuit since she was taken over by Azamara, we had sailed with her previously as P&O Adonia so it was interesting to see the refurbishment. Emarkation was not good; when we ... Read More
This was our 5th cruise with Azamara and our first time on Pursuit since she was taken over by Azamara, we had sailed with her previously as P&O Adonia so it was interesting to see the refurbishment. Emarkation was not good; when we arrived at the port at the Trade Centre in Barcelona we were told we could board immediately however it was clear when we had gone through security we were going to have a wait as we were given numbers and asked to take seat. There were no facilities in the area for tea/coffee etc., and no announcements or information from Azamara staff to let us know why we were delayed boarding so not a good start. After sitting for about an hour our number was called and we were taken to mini buses, it was fairly heavy rain and I think Azamara were waiting on the buses to come and transport us to the ship which was about 100 yards away, however we still weren't given a reason for the delay in boarding. Once onboard we were quickly checked in and our photo taken again, I had uploaded a photo online but this wasn't used, seems a waste of time doing it before hand so wouldn't do it again.There was a table for upgrading to the Ultimate Drinks Package and we had planned to do this anyway as it gave us more options, the selection of wines in the package were good and suited us. The Complimentary Drinks remain the same 2 whites, 2 reds which change daily, rose and a sparkling wine which are the same everyday. The ship has an identical layout to Journey and Quest with the exception of the Casino, which is now accommodating the Future Cruise Desk and The Den, it's actually a better use of the space. The ship was in good order and well looked after, staff were constantly cleaning which is understandable. Food in Discoveries Restaurant was a bit of a hit or miss, sometimes it was good other times bland, the service was also good in the restaurant but if you were on a large table there was a longer wait. The food in Aqualina and Prime C were excellent we had the 3 restaurant package and it was worth the additional payment, it was a nice atmosphere and a lot quieter. Service was also first class in these restaurants. Windows food was good but never stayed hot for very long, this was something I did raise at the time and it was acknowledged, but there was always a good selection. The Patio had a good choice of food, the baked potatoes and Chilli were excellent, again service from Vishal 1 and Vishal 2 was excellent, very attentive and helpful. Entertainment, Paul Martell an impressionist and Jane Scali singer were in the show lounge and were very good, Signature singers again in the show lounge were good. Vasi Katina a pianist who played in Den was good. White Sand Trio who played in The Living Room were not good, the young lady who was singing was good enough however there were 2 elderly gentlemen, 1 played drums and the other key boards and sang but they were not good, they didn't gel as a trio. We like The Living Room however we only went there once and never went back as this trio were on every night. The White Night was well attended and everyone enjoyed the Signature Singers and Tony Markey the cruise director singing. We didn't attend the Azamazing Evening which was advertised as an opera but I believe it was 3 Sopranos who sang a mixture of song types. We enjoyed pre-dinner drinks in the Prime C cocktail bar, Ruby was in charge and she was very efficient and knowledgeable about the drinks and made a mean French Martini. The included drinks remain the same 2 whites, 2 reds which change daily, rose and a sparkling wine which stay the same. One of the reasons we enjoy Azamara is the smaller ships usually get the good berths which means being close to the town, also the early arrival and late or overnight stays. We enjoyed all the ports, Port Vendres was cancelled due to rough seas and this was substituted by a stop in Sete which was very nice, Marseilles, Monte Carlo and Livorno were the other ports. We didn't book any excursions. The Captain and crew were noticeable around the ship and all the staff we had dealings with were very helpful, friendly and efficient. Overall this was a very good cruise and we met some lovely people, the passengers were mainly from USA, Australia and Canada and some from GB. The reason for the 4 star review was due to poor embarkation and the entertainment, however this would not put us off booking again as we very much enjoyed our time onboard Pursuit. Read Less
7 Helpful Votes
Sail Date: July 2019
Loyal Marella customers. This was our second cruise on this ship. It has definitely improved since our last voyage on her - you can tell that the team have settled in and the snagging issues from earlier this year have gone. The ship ... Read More
Loyal Marella customers. This was our second cruise on this ship. It has definitely improved since our last voyage on her - you can tell that the team have settled in and the snagging issues from earlier this year have gone. The ship is being maintained nicely and the public areas are still very fresh. The only snag being that the air conditioning didn’t seem to cope very well when the ship was in port. Our cabin was one of the two Royal Suites on board and it was worth every penny. Very luxurious and comfortable. There always seemed to be some form of entertainment going on around the ship. We saw a few of the shows and also watched the comedians (note to the unaware - stay well away from the front few rows If you don’t want to be the butt of any jokes!). We preferred the pianists in Flutes and Aperitif over the more formal entertainment like the shows. As always with Marella, the thing that made it so good was the service that the staff offered. So many of the staff remember us from previous cruises - it was lovely. A special thanks to Simina the sommelier, the wine tasting she does on sea day is really good fun and informative. She looked after us for the rest of our cruise surprising us with nice wines. Dining was great. From the al a carte dining we went to Surf and Turf, Kora La and the Dining Club. All well worth a visit! The only downside with this particular cruise has to be Naples airport. Really really bad. Stressful. Made better by the fact that the TUI cabin crew warned us before we got off that it ‘runs on Italian time!’ That bit of good humour kept everything in perspective. We waited on the aircraft for 40 minutes on the tarmac before the busses came to take us to the airport. We were told by the screens to wait at luggage belt 5 and then an hour later were told to move to belt 1, and then it took another 30 minutes for luggage to arrive that then got stuck at the entrance to to belt and other passengers had to pull it through. It was also quite a walk to the coach transfer in the heat so if you do have anyone in your party with a disability make sure you ask for assistance. The return experience was just as shambolic with no where to sit while you wait (think people actually arguing over seats!!!), so again if you struggle I would be requesting a wheel chair. Read Less
5 Helpful Votes
Sail Date: July 2019
To celebrate our 40th wedding anniversary. Have Cruised before around UAE but the Greek island cruise all inclusive seemed ideal. We were looked after immediately we stepped aboard, went to our cabin 8229 aft of the ship and found it was ... Read More
To celebrate our 40th wedding anniversary. Have Cruised before around UAE but the Greek island cruise all inclusive seemed ideal. We were looked after immediately we stepped aboard, went to our cabin 8229 aft of the ship and found it was very clean with sufficient space. The bathroom was good with an excellent shower. Every time we ventured through the Ship and returned to Cabin it had been cleaned and tidied as if by magic, the cabin crew were excellent as were rest of crew can't speak highly enough of them. The Dining was very good with plenty of choice and if you asked for something not on menu the staff would try to serve you with alternative. I must repeat the staff were excellent. The shows were very good it was obvious that entertainment team had spent many hours rehearsing. seating was very comfortable, the only negative of cruise is what happens on all cruises and thats passengers who think they own the sunbeds, however even this problem was addressed with the introduction of 45 minute rule, if beds were vacated for 45 mins then towels were removed a great idea that should be implemented on all ships and holiday resorts. Read Less
3 Helpful Votes
Sail Date: July 2019
Went on Discovery 2 last year - Eastern Med and loved it so tried Western Med this year. No complaints. Food excellent, staff superb. Relaxed cruise and would recommend. Entertainment hit and miss. Loved the comedian but didn't like ... Read More
Went on Discovery 2 last year - Eastern Med and loved it so tried Western Med this year. No complaints. Food excellent, staff superb. Relaxed cruise and would recommend. Entertainment hit and miss. Loved the comedian but didn't like the crew's musical. Squid and Anchor pub was a popular venue, got quite busy. Personally would only cruise for a week. We did cruise and stay and stayed in Sorrento after the cruise which was fab. Had an outside cabin with a window and it was more than adequate, not luxurious but you don't spend much time in your cabin. Discovery and Explorer quite similar. More restaurants on Explorer but missing the lovely Atrium on the Discovery. Swings and roundabouts really. If I had to pick a negative it would only be in relation to the ports on this cruise. They were all commercial ports and if you didn't choose to do the excursions on offer which were quite expensive you had to get a bus or taxi to get off the port. The ports of call we visited in the eastern med, we could just walk off the ship into town. Everyone - guests and crew were so friendly and if you had a problem they would sort it out for you. Wouldn't hesitate to book another Marella cruise. If you want a 'posh' cruise and wear your evening gowns and tuxedos every night this is probably not for you. We loved it! Read Less
13 Helpful Votes
Sail Date: July 2019
We sailed on this ship last year at the same time and it was amazing. So good we booked this year. Sadly it was nothing like last year. Check in etc went smoothly and boarding was great. We had an outside plus cabin on Deck 10. Room was ... Read More
We sailed on this ship last year at the same time and it was amazing. So good we booked this year. Sadly it was nothing like last year. Check in etc went smoothly and boarding was great. We had an outside plus cabin on Deck 10. Room was comfortable and cleaned every day. However after 3 days the toilet stopped flushing. This was reported only to find on my return the bathroom had flooded and was under 4 inches of dirty water. This was reported again and sorted in a few hours but the toilet never worked properly after this. The bath and shower also leaked regularly. We were premium all inclusive and paid for this as an extra. This is sooo not worth it. My husband drinks cider but after the first day they ran out of Magners then after day 2 they were out of bulmers cider. He then switched to Corona which was becoming difficult to gt in certain bars and getting a diet coke is impossible. On several occasions the bars and restaurants were understaffed compared with last year sometimes waiting 20 to 30 minutes to get a drink only then to be given the wrong drink. It is also clearly apparent that some staff were being tipped (which is supposed to be included) and then focused more on those passengers. The ship apparently had 400 more people on board this year and you could definitely tell. All the pools were family friendly with up to 20 kids dive bombing into the water with no consideration for others or their own safety. Lots of children everywhere even in the bars at 1am still playing, Plenty of underage teenagers drunk in the Waters Edge every night taking the mickey out of a couple of special needs passengers, with no security to be seen anywhere. I Have nothing against children being on a cruise ship as I work with teenagers and took ours on holiday with us for years but surely there should be an element of control by parents and staff regarding some of the behaviour we witnessed. Booked the hot stone restaurant as this was truly awesome last year. Could only get a table at 18.30 but went anyway . only to discover kids still playing and splashing in the pool next to where you eat, then 2 maintenance men turned up to suck dirty water from the drains whilst people were eating. The smell was horrific. Terrible service when you are paying for this as an extra. We did not pay nor did the the other table behind us. Visited the Orion restaurant and the staff at Donalds station were amazing and worked very hard but they were run off their feet every day to the point we left without waiting for dessert. This was also attributed to a crew member arriving for dinner with his partner. At which point all surrounding diners were ignored and were left waiting for main courses and desserts as all the attention was focused toward the crew member. Appalling as the paying customer should be served first especially as we had waited 30 minutes for our mains and they had had their bread, wine starter and main served to them both whilst we were still waiting for our dinner..This is not their fault and we appreciated all they did for us. Entertainment disappointing when compared to last year, some shows were ok others just rubbish. Band in the Waters Edge but again not as good as last years band who were great and singing and entertained as well. We encountered terrible weather so completely missed one port then got stuck waiting for the tender due to sea swell and a storm. Then 70mph for about 10 hours which caused us to be ill for the day. Great getting us through it though. Excursions we did independently so cant comment. We were so excited for this cruise as last year was top notch, however this has put us off going on a Tui ship ever again. Think Jeremy Kyle at sea everyday for a week and this is what you'll get. Such a disappointment. Poor show. This ship needs to be decommissioned as it is literally falling apart. Read Less
3 Helpful Votes
Sail Date: July 2019
Positive: Everything was perfect. Embarking and disembarking was very smooth. I was expecting crowded places especially in restaurants where you can't find table. But nothing happened, there are always free tables. They always ... Read More
Positive: Everything was perfect. Embarking and disembarking was very smooth. I was expecting crowded places especially in restaurants where you can't find table. But nothing happened, there are always free tables. They always refill the food before finish. You can take the food with you in your cabin.free Drinking water all the time is available. Remember free fruit juices are only available in breakfast . The show in theatre is amazing. You won't miss any show. You will see all people excited with show and no one leaves before the end. The decoration is amazing and modern. The shopping in the ship are not too much expensive. sometimes they make big sales. They clean the cabin twice a day. Nigative: The worst thing in the ship you don't like it is elevators. You will wait longtime. I suggest to use stairs for those they don't have kids. The elevators in the ship have different system. You have to choose which floor you want to go befor coming. It will shows in the screen which elevator you have to take otherwise you don't find any press inside the elevators. Services charge will add during your stay. Sometimes they add something more like photos gallery although you don't ask for it. One thing personally happened to me. I am telling that to warn others Tow sunglasses was disappeared In my cabin. One for me and the other for my wife. I am sure we don't loose them somewhere else. And small amount of local money that I don't put it in safety box. I discovered about my money when I arrived home. I don't expect anyone interested of local money. So be careful with your stuff. I am very sad about my sunglasses. Both of them was a new. One of them worth 400$ (tiffany & co). One of them disappeared the second day of my stay. The other maybe fifth or sixth. Read Less
2 Helpful Votes
Sail Date: July 2019
I have cruised with RCCL before and convinced my boyfriend to try out cruising after my fantastic experience on Adventure of the seas last may. We were more keen on picking a good itinerary than ship, so we went with this cruise on the ... Read More
I have cruised with RCCL before and convinced my boyfriend to try out cruising after my fantastic experience on Adventure of the seas last may. We were more keen on picking a good itinerary than ship, so we went with this cruise on the Jewel of the Seas. The embarkation in Civitavecchia went smooth and we went from taxi to the pool in under 30 minutes. Jewel of the seas itself is a very nice ship - the amount of bars, restaurants and entertainment is more than sufficient. We managed to always find spots where we felt very private. The ship was not as clean as I’ve experienced other ships - we kept seeing glasses, plates etc. in stairs and hallways from the night before way up after midday almost everyday. We eat at the main restaurant almost every night (expect 2). The restaurant was always very busy and even though you had reservations you could stand in line for up to 30 minutes. The food was great. We had my-time dining and shuffled between sections and waiters every night - which we didn’t mind. The issue though was that every waiter we came in contact with seemed tired, very unengaged and unmotivated - a smile was a rare thing and we couldn’t really find a consistency in the service that was provided. Every night in the dining room was very different from each other - and not in a good way - one night we even sat at our table for 20 minutes without even being greeted. Everything seemed to be in a rush and therefore the waiters probably didn’t have the time to provide the service RCCL normally do - which was a huge shame and ruin our dining experience. The last night of our cruise we had made reservations at chops grill - which was the best decision we have made on this cruise. Our waiter was lovely and the food was great! I would totally recommend to book some of the speciality restaurants onboard. The coral theatre is a Greta venue, the shows we saw were entertaining. About the service onboard I must say I was very disappointed. Most days we went around the ship and felt like an excuse for ourself (especially my boyfriend as it was his first cruise). The people in the lattetudes, most bars and in guest services were very nice and accommodating - while we, on the pool deck, very met with rude pool attendants. All in all most of the crew seemed very tired and unengaged (maybe it was the end of the contract for most of them, I don’t know) The itinerary for this crew was very nice - and we found some hidden gems in the Mediterranean we definitely want to go back to. We went into shore everyday - and really enjoyed this itinerary very much. I spend most of my cruise trying to explain to my boyfriend that what we experienced onboard Jewel of the seas was very different from what I’ve experienced before, and I know that I will have a very hard time convincing him of going on another RCCL cruise with me. Read Less
Sail Date: July 2019
Our third time with Royal and first time in Europe, over all is good experience and port intensive cruise only one sea day. Got to build in your own off time to make it enjoyable. We explore all of the ports on our own using Rick Steve ... Read More
Our third time with Royal and first time in Europe, over all is good experience and port intensive cruise only one sea day. Got to build in your own off time to make it enjoyable. We explore all of the ports on our own using Rick Steve guide. Most of the port are pretty easy to explore your own and is much cheaper if you on the budget. The ship is huge and with 5000 plus people doesn’t feel very crowed. Make sure book your shows and reserved your dinning even for my time dinning. We found 2 or 3 place we really like and keep going back every day to relax. My only complaint was the food at main dinning room was bad, they give you large quantities but poorly cook. Some night we feel buffet was better option. All of the staff work very hard try to make you feel comfortable. Entertainment staff are great, but you can only pick few you really want to do and enjoy. You will not have time to do everything. Read Less

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