Editor's Note: Scenic Emerald is no longer in service.
Scenic Emerald, launched in 2009, is one of Scenic's popular “space ships.” If you're an American, you might wonder why you've never heard of this luxury river line. It's because its Australian parent company has not marketed to Americans until recently. European menu (items like fish and muesli at breakfast and a wide selection of cheese offered at every meal, for example).
Now a staple of Scenic's stable, the “space ship” class nods to a design that offers plentiful public and cabin space – among the highest passenger space ratio in the industry. Standout features include the "Sun Lounge" balconies, which simultaneously make cabins feel large and airy and make the balcony space usable in fair and inclement weather; multiple dining options teased out of just two main public areas (the restaurant and the lounge); and a spa and fitness center -- small but certainly not standard on all river ships.
And the luxurious amenities can't be overlooked: Scenic is one of the most all-inclusive river lines. All meals, all drinks (minus the highest-end liquors and French Champagne), excursions, Internet and butler service in all cabins are included in the fare.
No detail is too small to be carefully considered, from a gorgeous selection of loose-leaf teas in the lounge to combination television-Mac computers with Internet in every cabin. The glassed-in showers might be the largest we've ever had in a standard balcony cabin, and you can lather up in L'Occitane shampoos and lotions before drying off in fluffy bathrobes. Even the included excursions go beyond the river cruise staples with your choice of walking, biking or museum tours in every port. Plus Scenic's exclusive GPS devices allow for independent exploration with a virtual guide and map, as well as narration during scenic cruising portions of the trip.
If there's a lot about Scenic that pleases, one downside on our trip was the quality of service. We were surprised at how many glitches there were. Our butler never introduced herself while the butler for the cabin across the hall was checking in on my neighbor daily. The waitstaff couldn't handle simple requests (no prosciutto on my antipasto or an off-the-menu request for morning oatmeal); The ship's state-of-the-art electrically assisted bicycles kept getting flat tires or running out of battery power; and we never managed to get the TV or Internet working in our cabin.
Because Scenic Emerald is not an American ship; you'll find lengthy itineraries (15-day sailings can be common) catering to Australian travel styles, European and Australian power points, and a more European menu (items like fish and muesli at breakfast and a wide selection of cheese offered at every meal, for example). But if you're looking for an upscale, all-inclusive river experience, Scenic Emerald is definitely worth checking out.