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3 Helpful Votes
Sail Date: October 2018
Last time we cruised on Regent was four years ago and it was on the Mariner. This, over three week, voyage gave us about three months total on that ship. Soon after we boarded we checked out the Main Dining Room, The Compass Rose, and ... Read More
Last time we cruised on Regent was four years ago and it was on the Mariner. This, over three week, voyage gave us about three months total on that ship. Soon after we boarded we checked out the Main Dining Room, The Compass Rose, and wondered if we were on the right ship. We weren't aware that the Mariner went through an extensive refurbishment last March. Quite a change in the MDR, not just in the general decor but with wait staff and cuisine. Special shout out for the wine pairing sommeliers. Now, don't get me wrong, the Mariner was always great, but it was now super. For years now we have listed Regent as our favorite line and the Voyager as our favorite ship. Sure wish we could scratch up the simoleons to book them more often and for longer durations. Cruise lines love to give romantic titles to their cruises, this one was "Havana Dreams, Panama Scenes". I suggest that it should have been the "Hurricane Dodger", LOL. When we left Anchorage, AK we were keeping an eye on a dying hurricane out in the Pacific off the Baja Peninsula in Mexico which had doubled back toward the mainland. Then we heard about Hurricane Michael moving into the Gulf of Mexico, which was likely to prevent us from visiting Cuba. Survived those okay and had an enjoyable visit in Cuba and the countryside there, a great transit of the canal on a beautiful day all the way but then, five days after the canal, we returned to the ship after touring Acapulco, Mexico and found a letter from the captain on our bed explaining that a big, already Cat 5, hurricane was dead ahead of us, Hurricane Willa, and another smaller one coming up from the south toward our present position at the time. In order to put some distance between us and Willa we turned southwest for a day or so then northwest. Eight days sailing non-stop between North America and Maui, 3800 miles, instead of the scheduled six days to cross from San Diego. Our captain had chosen the most prudent course of action which was to bypass the planned ports of Cabo San Lucas, Mexico on Tuesday and San Diego on Thursday and instead spend those days at sea navigating our course far away from the storm systems, with a new arrival into Kahului, Maui one day early for an overnight stay. On the way across the Pacific we learned of Typhoon Yutu, which was the largest yet in 2018, it had just hit Saipan and Tinian on the other side of the Pacific from our location. At that time the Accumulated Cyclone Energy, or "ACE," was by far the highest ever recorded, or using that criterion, it was the worst hurricane season on record since records began early in the 19th century. Our extra sea days were due to weather situations, the longest number of those we have experienced was nine and that was also due to an accident, a lady compound fractured her ankle so we had to turn back in order to get her off the ship for medical attention. All total we canceled two port visits due Willa, Cabo San Lucas, Mexico and San Diego, Ca, plus one port canceled at the last minute due to political unrest, Nicaragua. Out of that we gained two more "At Sea Days" and another day and a night in Kahului, Maui. Hey, I saw more flying fish that voyage than I've seen in years. But it was all good for us since we love sea days and life on board was exquisite due to Regent's fine service, cuisine quality and on board activities such as that involved with one of my favorite aspects of cruising, the enrichment lectures, particularly those addressing the theme of the voyage or aspects of the area of the world the cruise is taking place in like history, naturalism and geography. On this voyage we had two lecturers, Michael Scott, a botanist and historian and Lt. Colonel Bill Rothschild a NASA Rocket Scientist and engineer. Scott's presentations fit perfectly into the area of the world we voyaged but Rothschild's were very interesting as well. I think they spoke a dozen times each and I attended every single lecture, perfect attendance. Not to mention my sometimes twice daily hot tubs and the wonderful service from the ships pool bar. In a way this was a strange voyage, smooth seas and nice warm days all the way, yet we have were surrounded by hurricanes most of the distance. But all voyages can't be absolutely perfect. We did experience a few glitches, minor as they were. We planned on three formal nights which somehow got changed to two. But the last one they scheduled on the last night of the voyage, which was a port day preceded by six sea days. Nobody plans like that. Neither did they, toward the end they rescheduled the formal night to the last sea day, hurray. We almost always purchase pre-cruise and post-cruise hotel and transfer packages and so we did this time as well. On the pre-cruise hotel, which was part of the cruise package, they changed the hotel on us a few months before sailing, no big deal. But then a few weeks before sailing, after we had received the nice final formal cruise packet in the US mail, they flip flopped again and changed the hotel back to the original. Somehow we missed the email notice of the second change. So ended up in the wrong hotel. By the time we figured out there was something wrong we had already booked into a very fine room in the wrong hotel. Regent determine it was all our fault, so gave us a choice, stay in the wrong hotel and pay for it yourself or move over to the other one which we are paying for. We moved. On the post cruise hotel, the Royal Hawaiian in Honolulu, Regent was right on top of this and changed hotels for us when they discovered Waikiki hotels were just hit with a massive labor strike and the Royal was included. They got us into a very nice waterfront hotel that was not on strike. Good on them. In summation, I realize Regent's prices are pretty steep and going up, so are the other line's prices that we frequent. But you have to say this about Frank Del Rio (FDR)'s lines. The other lines seem to not only be increasing prices but also engaging in a commensurate ratcheting down of overall cruise quality. While at the same time, Regent is enhancing over all cruise quality. Read Less
4 Helpful Votes
Sail Date: May 2017
Why we chose this particular cruise was because of the list of ports on the itinerary, the free excursions offered, and the final destination, Athens; all of which encouraged us to make the reservation. We were delighted with the whole ... Read More
Why we chose this particular cruise was because of the list of ports on the itinerary, the free excursions offered, and the final destination, Athens; all of which encouraged us to make the reservation. We were delighted with the whole ship, from the dining areas, the lounges, the cabin, just everything exceeded our expectations. One thing was very striking, the morale of the staff. The happy atmosphere throughout the ship and the constant interaction of the officers with the guests helped make the Captain's often made statement 'Welcome to your home away from home', a reality. The staff in the lounges remembered our preferred drink options and in particular the fact that I like my red wines slightly chilled, so a bottle was always kept in the 'fridge and offered when we presented ourselves at the lounge. Another high light for us was when returning from a tiring excursion to Luxor some officers, staff, and a musical group, were at the gangway with cold towels, drinks and a warm welcome back to the ship. A very memorable experience. It was indeed 'A Home away from Home!' Read Less
3 Helpful Votes
Sail Date: April 2017
We are fairly devoted to Regent, and this six week geographic extravaganza -- from Bangkok to Athens -- fulfilled our every expectation with style and ease. It was a pleasure throughout. The cruise was calm, ordered, and smoothly ... Read More
We are fairly devoted to Regent, and this six week geographic extravaganza -- from Bangkok to Athens -- fulfilled our every expectation with style and ease. It was a pleasure throughout. The cruise was calm, ordered, and smoothly fine. (Also the case with RSSC direct reservation service before and after -- in the person of Mr. Aldo Ampuero.) The crew from our butler Raj up and down the ranks unfailingly smiled, helped, provided luxe services and special treats and assured our sense of being at home, cosseted, and at ease on a well-run ship with professional tourism expertise and assistance. We indulged in both pre- and post- cruise land tours -- Khmer ruins and mainland Greece. They were convenient, bargains, and came off without a hitch. The interface with the ship and airports/hotels was easy and pleasant in all cases. All ex-ship excursions we chose were as described and executed smoothly; meals were fine and pleasantly varied; our verandah was superb (deck 8 stern starboard); laundry and dry cleaning (included) were superior in the manner of a fine hotel. And the Business Class flights to and from the ship (Qatar and Swiss), plus transfers could not be beat. We have two additional Regent cruises booked for successive years(Scandinavia/Arctic and East Asia/Japan) and expect to find them equivalently fulfilling, pleasurable and smiling. Read Less
103 Helpful Votes
Sail Date: March 2017
Our travel agent recommended this line. We have traveled extensively...more than 140 countries....and cruised on many cruise lines. We booked because of the itinerary. I have to say it was a horrible experience. There were multiple ... Read More
Our travel agent recommended this line. We have traveled extensively...more than 140 countries....and cruised on many cruise lines. We booked because of the itinerary. I have to say it was a horrible experience. There were multiple changes to the itinerary with little explanation which was very disappointing. My husband along with a number of other passengers became ill. The doctor on board was both incompetent and dishonest. My husband and I are both physicians. We were alarmed at his lack of knowledge. Our doc at home wanted to talk to him but he refused to talk/ email her. He lied about other ill passengers. He didn't understand his equipment or lab results. We were planning to go home and had told him that. He pushed us to go to local hospital and lied about his intent. Ultimately they put us off the ship one day before we had planned to leave! Our complaint to the president of the line, Jason M. Montague, went unanswered. I would never recommend this line to anyone! The food was poor, particularly on the deck at lunch. None of the restaurants were above average in our view. We were very disappointed in the excursions......we had liked the idea that all excursions were included but very disappointed to see it was virtually impossible to go on more than one tour per day.....all seemed to be scheduled at the same time. We found the cabin was very comfortable. We particularly liked the walk-in closet. The negative was that it seemed a bit shop worn. I wondered when it had last been refurbished. I will say the embarkation was well handled and the general staff was very pleasant and helpful. There were aspects of the ship we liked......the walking track, fitness etc. Much of our cruising in the past has included many lectures specifically geared to what we were seeing that day, that was not so on this trip. That was very disappointing to us. Perhaps that was because of the itinerary changed so frequently. We were particularly disappointed that Myanmar was eliminated. I suspect it was because of unrest but we were told it was because of water depth. There was a great deal of discussion about this, also upset. I believe the overall impression of the cruise for many seemed to be tarnished by the perceived dishonesty. Read Less
5 Helpful Votes
Sail Date: January 2017
This was very our first cruise (25 days) so we have nothing to compare this to. We were accompanied by friends who are experienced travelers - this was their fifth cruise on RSS which was helpful, especially getting adjoining state rooms ... Read More
This was very our first cruise (25 days) so we have nothing to compare this to. We were accompanied by friends who are experienced travelers - this was their fifth cruise on RSS which was helpful, especially getting adjoining state rooms so we could compare notes or decide where to dine. The staff was professional and polite from the moment we boarded in Auckland to disembarking in Singapore. It is difficult to describe the highlights beyond the obvious amazing ports of call. I really enjoyed the parties on the top deck and met some delightful people. We had pre-booked excursions for most of the port days and the staff was so accommodating whether it was my spouse and I or the four of us. Once I swapped an excursion with my friend she could not attend without a problem. I thought I would be bored on "sea days" but was not at all. I took part in fun group activities or did nothing but lounge at the pool deck to read or draw, even watched an occasional movie and felt like it was a good balance of my time. Zay Lynn made sure every wish came true, sometimes without even asking; having the bed made and room cleaned while we ate breakfast with amazing timing, other staff made sure I could get where I wanted to go when I was directionally challenged, the yoga classes were good, massage great, lectures were stimulating and informative. We were able to have a kitchen tour. We enjoyed a variety of foods we'd never had before and ordering specialty drinks was a treat. Our bed was very comfortable and we slept well. My husband has some food restrictions and the staff was great about getting his menu in advance and accommodated him at which ever restaurant we went to. I wish I would list all the names of the excellent staff. Sharing desserts became our tradition and ending our evening with either entertainment or preparing for the next day made this entire trip a dream come true. We would definitely cruise with RSS on another destination. Read Less
6 Helpful Votes
Sail Date: November 2016
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we ... Read More
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we decided on a concierge room, and it was the nicest we've had on a cruise. When we renovate our house, I want our bathroom to be as nice as our cabin's! Our transfer from Rome to the ship and embarkation were smooth and timely. We explored and found we liked just about everything on the Explorer...the set-up of decks four, five and 11...the smiling crew, etc. My wife loved the spa services, and I thought the gym setup good, although the weight scale developed a gradual increasing trend during the cruise. Not sure how that happened... Speaking of dining, overall we loved the food, wine and service. We followed previous recommendations on Cruise Critic and had most of our dinners in Compass Rose and Prime 7. Service was exemplary...we thought Allan (CR) and Marius (P7) were two of the finest and nicest waiters we've had on cruises. Make sure you get your name on the P7 standby list for as often as you wish to dine there...that worked well for us! And I thought Vladimir (dining manager) was a twin or triplet...he was everywhere, and remembered our name from the get-go. Room service was also excellent, including one dinner we had on our deck in port in Bermuda. More kudos for service go to Alessio (sp?) at the coffee shop, and Nele, the bartender in the Observation Lounge, who was very personable and a joy to talk to. Excursions were overall good, with the exception of an island tour of Bermuda. Although the guide was nice and informative, the van was too cramped for a three hour plus ride, particularly for one of the guests with bad knees. Internet was generally OK. Be careful when you log off; several times I'd come back to the internet to find I was still online. I'm not sure what happened, but that didn't help the other guests with band width. Other reviewers have commented on some negative aspects, such as the theater and the whistling cabin sliding door. My time in the theater was primarily for the enrichment lectures, which I felt were very, very good, and even though busy, I didn't have problems with the theater stairs or sight lines. The provided refreshments and snacks were welcome. Our cabin door was "mostly" fixed when reported. Our only other concern was the elevator landing on deck five aft - there's not enough room between the doors and the stairs, causing jams. Although we could use the crew stairs to descend in an emergency, the landing is just not designed well, IMO. I'll end this review with a recommendation on using the "roll call" feature of this site. I somehow skipped this part while reading Regent/Explorer reviews for months, and almost missed what turned out to be one of the best parts of this cruise. The people we met through the roll call gave us almost instant friends even before we boarded, when we attended a meet and greet in Rome. And it was nice to have acquaintances we could join for coffee or drinks...I can only hope to see most of them again on future cruises, as their advice and companionship really made this cruise wonderful! Read Less
8 Helpful Votes
Sail Date: November 2016
This cruise went from Barcelona to Dubai. We stopped at so many wonderful ports and checked off many things from our bucket list that this just may be the best cruise we will ever take. Seven Seas Navigator: This ship holds about 660 ... Read More
This cruise went from Barcelona to Dubai. We stopped at so many wonderful ports and checked off many things from our bucket list that this just may be the best cruise we will ever take. Seven Seas Navigator: This ship holds about 660 passengers. Although that is small for a ship today, the Navigator’s amenities seemed more than adequate compared to larger ships. It has two specialty restaurants (steakhouse and French) in addition to the standard dining room. There is also a top deck aft buffet which becomes an Italian restaurant for dinner with waiters and a menu. There is a large, comfortable showroom, a casino, library, internet café, coffee and snack corner, card room and several lounges. Outdoors offers a pool and two hot tubs, a golf driving cage, paddle tennis, croquet/bocce court, a 5-hole mini golf course and shuffleboard. Cabins: Our cruise began November 6, 2016 and the ship had just come out of a 3+ week renovation. Nearly everything in the cabins and public areas was brand new. We had a mid-range cabin, suite 760. The marble bathroom was spacious with counter space shelves, a tub and a separate shower. I loved the walk-in closet with a safe, shelve area, drawers and plenty of hanging area and thoughtfully included four padded hangers for formal wear. My only complaint was that the small dressing table with a padded stool was basically unusable since the drawer open no more than 5”. The stool was too low to use and it was all too close to the bed. I found the desk opposite the couch to be much more practical. Our two stewards were excellent and always asking if we needed anything – wine, beer, etc. added to our refrigerator. Food: The menu was exceptional both in quality and variety. Steak and lobster were available every night. The pool deck grill, in addition to the standard hot dog/hamburger fare, often featured an ethnic or theme buffet on the side which was not the same as what was at the inside buffet. We were pleased with the preparation and selection no matter where we ate at any meal. Service: The staff was without exception friendly and very eager to help despite the fact that gratuities were included in the cruise cost. There were some problems in the main dining room during the first week because many staff had just come on board after the ship came out of dry dock, the menu had changed, and the kitchen had been revamped. In addition, the waiters were being trained to use iPads as well. There were many passenger complaints which were certainly heard since the Regent CEO was on the cruise and had a question and answer session early on. I can definitely say that service in the dining room improved to a large degree during the second and third week of the cruise. However, the food was always served graciously and the wine stewards made sure that your glass was always full. Ports: Our 21 day cruise went from Barcelona to Dubai via the Suez Canal with stops in Rome, Jerusalem, Petra and Luxor among many others. There were no tender stops; one had been scheduled for the Amalfi Coast but Naples was substituted when rough weather threatened the stop. I was surprised by the variety and quality of the shore excursions in general. With the exception of only one port, the guides at each stop were very good. Buses and transportation options were modern and safe. If meals were included in the excursion, they were at four star or better hotels and generally included alcohol. Shipboard activities: This was our first Regent cruise and the onboard activities included things I had never seen before. There was the standard bridge play, bingo, dance lessons, Smithsonian lectures and trivia. However, most afternoons included group games such as silly putting contests, bean bag tosses, and similar types of games. For any of these activities, participants were given “Regent point” cards instead of the usual pens and luggage tags like other cruise lines. At the end of the cruise, a table was set up to redeem the points for things such as golf balls, baseball hats, tee shirts and sweatshirts. There was also an Arabian deck party, a country fair (each of the ship’s departments set up game booths and passengers played to get raffle tickets which were drawn to award spa packages, boutique gift bags and bottles of wine), and a block party (everyone carried their wine glasses into the hall and cabin stewards passed appetizers and poured wine in each hallway while passengers mingled). Entertainment: Evenings in the showroom featured song and dance productions, a concert pianist, a comedian and more. Surprisingly, the very best stage entertainment I have seen on any of the many cruises we have taken was provided by the ships’ cruise director, Ray Solaire. He gave three performances which showcased his extraordinary singing voice (Music of the Night from Phantom of the Opera got a long standing ovation), his puppets and ventriloquism, and magic tricks. Read Less
10 Helpful Votes
Sail Date: November 2016
We needed to go to Europe for family reasons and being Australian, this cruise took us a good part of the way home. Despite having traveled a great deal, a number of the ports and side trips were places we had previously missed and this ... Read More
We needed to go to Europe for family reasons and being Australian, this cruise took us a good part of the way home. Despite having traveled a great deal, a number of the ports and side trips were places we had previously missed and this was a very convenient way to link them together. The all-inclusive nature was also attractive to us. Passengers: The passengers were largely American, but most of the people we met through shared dining were Canadian and British. In almost all cases, the people we met were well traveled, retired and good company. Embarkation: In our pre-cruise departure information, Regent gave us a terminal in Barcelona, but when we arrived it was the wrong one. Our actual terminal was a good few miles further away. No attempt seemed to have been made to advise us of this. Once we were at the correct spot, embarkation was straight forward and a welcome glass of champagne was appreciated. Cabin: We were upgraded to a slightly higher category, but the cabin was essentially the same. It was spacious, comfortable, airy and of a high standard. Our cabin steward was faultless throughout the cruise. Dining: Our experiences dining were generally good, but inconsistent. Certainly early in the cruise (it was a new crew) the service in the main Compass Rose restaurant was slow and quite a few errors were made. Fortunately, the wine waiters were always on top of things so you remained well lubricated while waiting. The service standard at the Compass Rose improved as the cruise went along. If you wanted to, you could order lobster every night. The French restaurant, The Chartreuse was outstanding - innovative french cuisine matched with a fine selection of excellent wines. Highly recommended. The specialty steak restaurant, Prime was OK, but nothing special. It was an American steakhouse. The Italian restaurant was fine for a a few meals during the cruise. The Compass Rose provided good variety, large quantities of good food. The specials were at times pretty interesting. A number of the attempts at asian dishes were for our tastes, very bland. I assume this was by design as a number of the staff were asian. The cheese plate at the Compass Rose was an excellent course. For lunch we generally went to the pool bar area. Here they presented something different each day - often relating to the port we were visiting. Some of these worked better than others, but there was always an interesting array to chose from. At the main restaurants, there were 2 'wines of the day' freely available. Once you were in the know, there were other wines available that you could ask for. There was no wine list. We found out about this from a passenger who knew from a previous Regent cruise. A very odd system. There was always plenty of wine available. Entertainment. The enrichment lectures were at times a little dry and at times very entertaining, but they provided really good information on topics relating to the places visited. The entertainment in the ship's bars was a bit mixed. The Regent 5 piece band were very versatile and very good. The pianist was also very good, but the duo sang an odd collection of nothing songs. The formal entertainment was mixed. The guest performers were generally good - A latin guitarist (Vincenzo) was good (and Australian!) as was Sally Jones. Others were OK. The regent singers and dancers did about 5 shows which ranged from very good to average, depending on the material they were performing. We didn't really participate in the on-board activities apart from the odd gym class. Ports and Excurions: The ports we visited on this cruise were outstanding and the excursions mixed, but generally OK - excellent. Our main complaint on the excursions were that in some cases other passengers had booked on these tours that they weren't physically up to, so we spent a lot of time waiting. Ostia Antica (Civitavechia): Most people went to Rome, but having been there before we chose this. The site was the ancient ruins of the old Roman sea port. It was a really interesting place to visit. Our guide was very enthusiastic. The on-board lectures on Roman cities tied this together nicely. Sorrento (Naples): We only went to this port as the sea was too rough to use the tenders on the planned stop on the Amalfi coast. Regent did well to organise tours in Naples at short notice. The tour we chose was only OK, but we were looking for some variety on Roman ruins. Probably should have done another ruin. In the afternoon we took ourselves into Naples for a loo around which was quite good. Valletta (Malta). Sailing into and out of the harbour was fantastic. A very scenic port and city. We did our own thing in Valletta and had a great time wandering around. If you are interested in World War 2, visit the Lascaris war rooms. These tunnels under the city are from where the invasion of Italy was directed. Rhodes (Greece) Another interesting city. we did the trip to the Acropolis of Rhodes which was an interesting site, but our guide was a bit hard to understand. We could have done without the stop at the tourist trap which seems mandatory in this part of the world. Cyprus. We went to Nicossia to look at the disputed border that passes through the city. On the way we stopped at an archaeological site where ruins of a neolithic town have been discovered. All very interesting. Our guide was good and quite open with her view of the politics of Cyprus. Haifa (Israel). We did a long day trip to Jerusalem & Bethlehem (13 hours). This was quite tiring, but very, very interesting. On the 2nd day in port we visited the Crusader forts at Acre (or Akko). This was an unexpected gem. we had a great guide and a good tour around. Transiting the Suez: Not a port as such but one of the reasons we chose this cruise. It was just fascinating. All day there was something to see Sharm el Sheik: Not much of a town to look at. we did a snorkeling trip. It was Ok, but a bit crowded as they took 5 bus/boat loads of people to the same spots, then tried to keep each of the 5 groups in their own group. The fish were good, but the coral looks pretty wrecked. Aqaba (Jordan). Many people went to Petra, but we had been there before, so we did a trip to Wadi Rum. Again they took us around in a large group (30 4X4s in convoy). We spent a lot of time waiting for people to get on and off the back of the trucks. Wadi Rum is a spectacular place, but the tour was disappointing. Safaga (Luxor). Again Safaga is nothing to look at, but most passengers did a trip across to Luxor. Another long, but very interesting trip. Valley of the Kings and the Temple of Luxor were excellent. Our guide was OK, but he talked almost non-stop all day. It was over 3 hours each way on the bus and he kept going virtually the whole way there and the whole way back. Salalah (oman) Salalah is an Ok looking place, although the port was nowhere near the city. We did a tour which visited the grand mosque. Our guide was very open talking about his life and showing his religion. We also visited the museum, looked at frankincense trees and went to the markets. Good. Muscat (Oman). We went on the hop on/hop off bus and had a really good look around. Muscat is a nice place, but the city is quite strung out, so the bus is a good option. Dubai. Our last day and the our worst excursion. We just drove past a some of the sites. We stopped at the Burj al arab hotel, but the guide told us as we got off 'we wont belong - it isnt a very good view from her' - so why stop there? The museum was just a bit strange and we spent much of the time in the souk trying to find people who were lost. Disembarkation: This was fine. We declined the Regent airport transfer for $110/person and got a taxi for $30. Some others on this forum have complained that they had to take their own bags, but we had no such issues. We just disembarked, identified our bags on teh wharf and walked with them a few yards to the taxi. Disappointment: Our only real complaint was that in Aqaba, after we got back from our excursion, we caught the town shuttle into town to have a look around. The shuttle to return us to the ship didn't come at the advertised time (the bus was used to collect other passengers from a nearby hotel). We were left to make our own way back. When we complained to the destination services, the response was finally that in the fine print it says that shuttle times aren't guaranteed, so it was our problem. While this is technically true, I thought it was a very poor response from an organisation that sells itself as 5 star service. Overall: This is an expensive cruise line, but they pretty much delivered what they advertised. We would cruise with Regent again, if the destinations make it worthwhile. It was nice not having to worry about paying or signing for things once on board Read Less
Sail Date: November 2016
We chose this line for its diverse itinerary for our 10th anniversary celebration. The Voyageur had just been renovated and so a refreshed ship added to the draw to be on it. Our suite was lovely and having a glass enclosed shower ... Read More
We chose this line for its diverse itinerary for our 10th anniversary celebration. The Voyageur had just been renovated and so a refreshed ship added to the draw to be on it. Our suite was lovely and having a glass enclosed shower was a delight. Initial problems the first few days such as slow dining service were due to one-third of the staff being new to the ship and the new use of technology in the main and specialty restaurants the staff had to use for the menu selections. The CEO addressed the passengers' concerns at a special meeting. Daytime activities were limited and this is an area where improvement is needed. The shore excursions were a mixed bag ranging from great to forget taking two. Beward the Wadi Rum truck excursion! One had a difficult climb onto the bed of the truck only to find nothing to hang on to. On the last hill, out driver gunned the engine and I was almost thrown out of the truck bed. My fall was prevented by a fellow passenger. The vehicles are unsafe. Overall we were pleased with Regent and booked next year's November cruise on the Navigator. Read Less
35 Helpful Votes
Sail Date: November 2016
I decided on this cruise because of the all inclusive and what I thought would be a top value cruise. Barcelona to Dubai Mediterranean and middle east. Boy was I wrong. Just out of dry dock rugs were still having odor and they tried to ... Read More
I decided on this cruise because of the all inclusive and what I thought would be a top value cruise. Barcelona to Dubai Mediterranean and middle east. Boy was I wrong. Just out of dry dock rugs were still having odor and they tried to cover it by pushing perfume thru the air vents. Double oh no- Sinus condition for 4 weeks. Everyone sounded like they had a cold. It was not. Cleared when I left. Came back onboard. Staff not trained. They asked us to give them a week and it would get better. Really, for that price. Meals one hour wait for dinner in the Compass Rose. I dont mean to be seated I mean the service was D-. One hour to get the rolls. Staff barely spoke English. Guides on the tours really bad. Shows got better as we waited. Ports great. Could have really been an amazing cruise. Pre cruise "luxury hotel" Give me a break and 300% profit markup for a standard room with no heat and 42 degrees outside. Breakfast buffet a joke and the location really out of the way. Disembarkation. We had a 3PM flight and we were promised the late one. Oh well so much for promises. We were told 6:30 one or take a taxi. Not so polite about it either. OK so we will take a Taxi. Any help with the luggage-- Nope take the elevator and down the gangway. Geez someone jumped in to help with the struggle. The bus on one tour had such a cowboy driver no one would get up to use the rest room. I did and almost fell. Apparently the 2 buses were racing. Last day- never told us independence day. Hop on Hop off got stuck in a dead lock. The driver stopped at a hotel and left.. They did get another bus and we got back about 7PM. Destination services should have been aware of the potential problem. This was really bad. Avoid these people. They cheated the poor private guide we booked with them $350 for 10 hours and he had to pay for a hotel overnite and his own entrance fees etc. He made $150 for the day. They made 4x that off of us and we had no choice or do the 6:25 12 hour tour. The late one? We were never offered it. Read Less
17 Helpful Votes
Sail Date: October 2016
This is our 4th Regent cruise. The fact that the Regent Seven Seas Explorer was a new ship was nice but we chose this cruise for the itinerary - Istanbul to Israel via the Greek Isles and Egypt but mostly for the Egypt portion which was 2 ... Read More
This is our 4th Regent cruise. The fact that the Regent Seven Seas Explorer was a new ship was nice but we chose this cruise for the itinerary - Istanbul to Israel via the Greek Isles and Egypt but mostly for the Egypt portion which was 2 ports. Istanbul was cancelled well in advance and the ship was rerouted out of Venice. The Egypt portion was then cancelled AFTER the refund policy period. Very suspiciously timed. Embarkation was a long walk from the port entrance with no shuttle service offered which I would have expected given it was Regent. Average age is higher - luxury cruise plus timing. 3 children on board, all very well behaved. This is not a kid cruise. Public areas - Beautiful decorative details with marble and glass. There is lots of room between seats. Lots of space. Pool area deck lounges were padded and plentiful with double lounges and covered lounges. There was lots of room between chairs and tables in lounges, dining, public areas. Cabin - Our cabin was category G2, suite 881 located on the aft end of the ship. The miscellaneous details and decor were very nice - glass front cabinetry, marble floors and the best cruise ship bed we've ever been in. The floor space of the balcony was larger on the back end of the ship but due to the slope of the solid railing the usable portion was similar to others of the same category. The railing on the back is solid vs the suites on port and starboard which you can see through. The cabin was not as large as expected but the bathroom is quite a nice size with a large shower. The TV was oddly placed in front of the bed vs the couch so you had to be in bed to watch TV which makes it impossible for one person to stay up and watch a movie while the other one sleeps. The movie selection was very good. No CNN or ESPN but there was BBC, CNBC and MSNBC Food/Dining - the quality was good and plentiful with an incredible selection. Compass Rose was the main dining and very noisy which I would have expected to be muffled given the pickiness of some of the other details put into the ship. You could ask for a table in the back where the ceilings were lower making it quieter for a better dining experience. The menu was very good in Compass Rose and once we found the quiet place, we preferred it. Seti Mari was our first choice due to their appetizer buffet and dinner being off the menu and served. But Seti Mari became busier as the cruise went on and there was quite a wait to get in. Hint - go early or you may have to wait. Breakfasts and lunches at la Veranda had good selections and the produce was good quality. The pool buffet was a smaller selection but you could order off a menu for a better selection. The specialty dining venues were nice and very popular but other than one visit each, we opted for the non-reservation venues. Service - They boast a higher crew per passenger but we found that too many people reduced the service. Sometimes the staff was tripping over each other and sometimes they ignored thinking someone else had already taken care of it. Overall the staff was very nice and helpful but efficiency was not their strong suit. Entertainment - The main show room is poorly designed with many obstructed seats not only from support poles but from balcony overhangs and security railings. We attended one lecture and one show. We walked out of the show due to quality. They did have a strings group and a piano entertainer which we enjoyed at other venues. Excursions - they had a nice selection of excursions and the staff was very accommodating to changes. Spa Facilities - While we are not typically spa people, this spa was fabulous. Overall we enjoyed the cruise. It was still a Regent luxury quality cruise which is premium to mass market cruise lines which we also take as we are itinerary driven. Given the right itinerary, we will take Regent again. Read Less
80 Helpful Votes
Sail Date: October 2016
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the ... Read More
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the S.S. Mariner that began with our not having heat in our cabin, suite 735, for the first four days of the cruise, and culminated with my sister and I developing severely chapped skin, and me developing bronchitis and a fractured ankle. The trip was Regent Seven Seas Cruises headquartered at 7665 Corporate Center Drive, Miami, Florida 33126. Our cruise was from Montreal to Miami from October 21, 2016 through November 4, 2016. We boarded the S.S. Mariner in Montreal in the afternoon of October 21, 2016. It was a sunny day in the 50s. Although it was a bit cool in our cabin, we did not think much of it and dressed warmly for dinner. The next morning we were quite cold when we awoke. It was October 22nd and it was in the 40s where we were in Quebec City. We turned up the control on the suite heating system. When it remained cold during the day we thought possibly we were not operating the system properly. We asked our Steward to come show us how to increase the heat in our room. He did, and we had all the red lights lit for maximum heat that night. We went to bed convinced that it would be better by morning. By the next day, October 23rd we were at sea all day, and our room clearly had no heat whatsoever. It was a very dry cold. I went to the boutique and bought a $3 tube of Chap Stick for my chapping lips. We notified the Steward that we had “no heat”. The Steward said he would report it. After no one came we phoned Reception. Then after no one came we reported to the Concierge. Meanwhile we re-reported to our Steward and our housekeeper. By late in the day we were phoning Reception, the Concierge, the Steward, our housekeeper, and a waiter more times than we could count. That night we slept in our clothes. I wore a silk long sleeved turtle neck thermos top with a fleece jacket, stretch pants, and socks. By morning I woke up with a very sore throat, cough and a cold. We both had chapped skin as well. I went to the salon to try to get a gentle moisturizer. Even eye cream, the gentlest cream we had, would make our skin sting. The skin expert was not available, but the man at the counter suggested something. Because it cost $186 (a lot of money to me) I decided to wait and talk to the skin expert. The next day we repeated our efforts to try to get someone to the room. By then it was October 24th, and we were in Sydney, Nova Scotia where the temperature was in the low 40s. I was in bed with my cold all day. Still, I frequently called Reception, Concierge, and 8888 (the number for room service and the Steward). It was always difficult to know if whoever we were talking to understood because their English was not very good. I happen to speak English, Spanish, Italian and Russian so I could communicate with those crew members, but most were from other places. I tried to keep the message simple “no heat in our cabin”, but still no one came. In the afternoon, a nice man from Bulgaria showed up to fix our balcony door. Obviously we were misunderstood by someone we reported our problem to. Somehow someone we called thought that cold air was coming in our room because of a broken balcony door. The door was fine. The man’s English was quite good so we again explained to him our dilemma. He understood. He was quite tall, and he put his hand up to the vent on the ceiling, and said “yes there is not any heat in this cabin.” He also said he would try to get help from an appropriate repair person. A young boy came who after tinkering with the control got in the ceiling in the closet to make repairs. His English was quite poor. When he left we weren’t sure if it was repaired or not. But we gave it some time to get warmer. Thankfully, very gradually it began to become warmer in our room. On October 25th we were in Halifax, Nova Scotia where the temperature was in the upper 30s. Our room was still chilled, but some heat was coming through. It was never actually warm during the next week. It wasn’t truly warm until we were in South Florida, but at least it was not near freezing anymore. Still, by that time we were physically experiencing the consequences of four days without heat. Hypoallergenic eye cream still stung our skin. The dry cold had made our skin everywhere, including our scalp, red and sore. On October 25th, I went back to the Canyon Ranch salon, and talked with the skin expert, Joanna. Joanna suggested the $186 jar of skin cream. I sampled it, and it too stung my skin. She said: “This is the gentlest moisturizer we have. Madam, your skin is severely damaged.” During the next week our skin flaked off (everywhere including in our hair). Our skin did not stop flaking until after our return to south Florida in early November. Meanwhile, my cold and cough worsened. When I saw my pulmonologist after returning, he explained to me that the cold temperature of the air going into my lungs created an accumulation of mucus. The accumulated mucus attracted bacteria, and that made it inevitable that I would develop bronchitis. On the evening of October 26th while we were cruising to Portland, Maine, I went to the ship’s doctor. They immediately handed me a mask because of my cough. He performed an influenza test and a CBC blood test. I had a 100 degree fever, bad cough, and was given an antibiotic, cough medicine, and masks for both myself and my sister to wear. I returned to the cabin and spent the next several days in bed. The next day, October 27th, I phoned my doctor, and she suggested that the ship’s doctor give me enough antibiotics for the remainder of the trip (10 days). I returned that evening, and he did. On October 29th we arrived in Manhattan. Before the cruise my boyfriend had purchased tickets to “Fiddler on the Roof” at the Broadway Theatre. The tickets cost $314. Beginning on October 26th we contacted the Concierge to help us sell the tickets because I felt I would not be able to go. I gave her all the details of the tickets, and was even willing to sell them at a loss. She told me no one asked for tickets. When the tickets didn’t sell, I slept all day, bundled up, and went to the theater with my sister. During the play I was coughing so badly that I got up to go to the lobby. I fell, and later learned I fractured my right ankle. My sister and another person in the audience took me to the lobby where I raised my foot and put ice on it. My sister ran to a drug store to get a wrap for it to help me make it back to the ship. We did make it back with me holding on to my sister and hopping on my left leg, and the added help of a very cooperative taxi driver. When we boarded the ship we did not receive any help whatsoever from the crew. The next day, October 30th, I phoned for someone to bring a wheel chair to take me to the ship’s doctor. I returned to the ship’s doctor who again handed me a mask because of my bad cough. His x-ray equipment appeared to be malfunctioning. He gave me an injection of something (he never told me what), gave me some sample packets of ibuprofen for the pain, gave me an additional bandage for compression and support on my ankle, and told me to see an orthopedist as soon as I got home. I figured I would find out what the injection was when I received the “Medical Services Bill”, but a bill never arrived. They did let me borrow the wheel chair which I found easy to maneuver. Between the wheel chair, holding on to things, and hopping on my left leg I was able to function. I did try going to dinner one night because we had reservations at the Prime 7. Having my leg down for that long proved to be too painful. Incidentally, because I was on antibiotics I wanted water to stay hydrated. People’s wine glasses were filled several times, on this all-inclusive cruise, to each time I managed to get water. When they came I tried to tell them that I needed a lot of water, but again I think the language barrier got in the way. Therefore, I chose to stay in my room with my leg elevated and order room service for the remainder of the trip. On November 4th in Miami we woke up early ready to disembark. Several days earlier I had arranged for someone to assist us in disembarking since I was confined to the wheel chair and my sister would be handling both carry-on bags. I reconfirmed our arrangements on November 3rd , the day before disembarking. Whoever I spoke with on the phone told us that someone would be picking us up at 8:30 a.m. I questioned them because our instructions were to be out of our room by 8:00 a.m., and she assured me that 8:30 would not be any problem. No one came. At 9:00 we called 8888 or Reception. They said they were running behind. At 9:30 we phoned again, and they indicated someone would come. Around then we started phoning every 15 minutes. When it was nearly 11:00 we got a call saying “Madam, why have you not left your room?” Apparently we had been forgotten! All our phone calls asking to be picked up were ineffective and ignored. Apparently when you report any sort of a problem it is ignored! Finally, someone came. By then the ship was absolutely empty. No cabs were available because the disembark time was over. The person at the taxi stand did phone for a cab, and 10 minutes later we actually got one. My sister drove me back to Fort Myers where I had prearranged for an electric scooter chair to be delivered to my home, and I had a doctor’s appointment at 3:00 p.m. that I was able to drive to on my scooter chair. Although I had been on antibiotics for 10 days my bronchitis was severe. They decided to call an ambulance and take me to Gulf Coast Hospital. In the hospital they gave me a breathing treatment, and performed several other tests and X-rays. They determined I had severe bronchitis and a fractured right ankle. I was given three prescriptions for my bronchitis including another antibiotic for another 10 days, a steroid, an inhaler, and an orthopedic boot for my fractured ankle. I am now receiving follow-up care from my primary care doctor, a pulmonologist, and an orthopedist. The orthopedist said that although I have the most painful sort of fracture, my ankle should heal completely with possible physical therapy in around 12 weeks. It appears their crew truly doesn't speak English, and they are programed to perform certain duties such as to smile and fill a wine glass, but if you have any problem major (no heat) or minor (needing help disembarking or getting water at dinner) you are out of luck and destined to be extremely disappointed. Incidentally, Medicare does not cover injuries outside the US. My medical bills have exceeded the cost of my trip! Read Less
67 Helpful Votes
Sail Date: December 2015
The reason for choosing the Regent Safaris and Jewels cruise was its post-cruise trip to Cambodia. There are many other cruise lines that offer a similar trip to Africa and Asia, but the deciding factor was the post-cruise trip to ... Read More
The reason for choosing the Regent Safaris and Jewels cruise was its post-cruise trip to Cambodia. There are many other cruise lines that offer a similar trip to Africa and Asia, but the deciding factor was the post-cruise trip to Cambodia. We followed all the “travel checklist” instructions in Regent's “Cruise Vacation Document” and “Angkor Wat Document” sent to us by Regent before the cruise, specifically the “passports” section. Regent's instructions for required documentation said..."Guest must carry a valid passport with at least 6 months validity and have spare pages for the Cambodian Visa." We made sure that we would have enough pages in our passports for visa stamps for Indonesia, Mozambique, Tanzania, Kenya, and Cambodia, as directed by Regent. What Regent should have said was each country visited will stamp your passport and insert a Visa where appropriate. We have been on many other multi-port cruises where the passport was not stamped in every port, just the appropriate Visa attached. This is a BIG difference. If I'd known this was going to be handled differently from previous cruises, I would have gotten a new passport, even though my current one doesn't expire until November 2016, just to make sure that there were enough pages. Unfortunately, when we arrived at the Singapore airport to board our plane to Cambodia, I was denied a boarding pass because there were no more “acceptable” pages in my passport for the Cambodian visa. Since my passport was held by Regent for the entire trip and was not released to me until the evening before we arrived in Singapore, I had no idea that I could not receive a Cambodian visa. There were still two empty pages left in my passport but these were deemed unacceptable for the Cambodian visa. If I had known before we got to the airport, I could have easily rectified the problem by going to the American Embassy. They would have given me acceptable visa pages for my passport. We certainly had plenty of time since, unbelievably, it took an hour and a half just to board our sightseeing bus at the dock. Then, there was another couple of hours of sightseeing in Singapore before getting to the airport. I hold Regent totally responsible for our not going to Cambodia. There were possibly just a hundred passengers going to Cambodia. How much time would it have taken for the Regent staff to go through these passports to ensure that there was an acceptable page for the Cambodian visa? Not much and it would have averted a very big problem for us. From the moment we boarded the ship to the minute we left, Regent personnel, especially the Destination Services staff, were misinformed, miscommunicated, and lacked customer care reflective of a “luxury/upper premium” cruise line. We followed all their instructions and, mostly, they were incomplete or just wrong. Even the Angkor Wat trip details they issued two days before the trip were wrong. This caused a great deal of confusion and the Destination Services staff, when questioned by most of the Post-Cruise Passengers, did not know what the right details were. In fact, I pointed this out to the General Manager but I never heard back from him nor were the trip details corrected. Since I could not get a boarding pass, my sister and I were forced to stay behind in Singapore, which meant booking another two nights at the Regent Hotel since we were not flying home until the post-cruise passengers returned from Cambodia. I followed everything Regent told me to do. Regent’s instructions were inaccurate and incomplete and I got penalized. This promised tour to Cambodia (which was paid for as part of the trip) was the reason we booked this cruise with Regent. We were looking forward to Cambodia and to be told at airport check-in that there was a problem with my passport was just too much. Here are a few other examples of Regent's incompetency and complacency: •Unnecessary Vaccination Information: Per Regent’s instructions, it was mandatory that we get a yellow fever shot. We got the shot but it was totally unnecessary. •Unwelcoming Arrival On Board: Regent could not get our names right on the reservation or on arrival. We are two sisters traveling together with the same last name. My sister is not a Mr. and I am not a Mrs. Our bathroom was set up with toiletries for a man and woman. The slippers were a large and a small. The personalized stationary had someone else’s name printed on it. All of this was very insulting and not indicative of either a warm welcome or personalized service, as promised. We were asked to fill out a beverage form prior to boarding re: in-suite beverage preferences and this form was completely ignored. The bathroom was dirty when we arrived, with dental floss on the floor. After boarding the ship, we had a couple of hours before the fire drill so we decided to walk to the Capetown Victoria Wharf. We were told to use the Regent shuttle bus. We were assured that we would be returned in time for the fire drill. We returned at the designated time but were not allowed back on the ship for an hour. There were other passengers with us who were also detained in the terminal, having been given the same instructions for returning to the ship. We all watched the fire drill from the terminal, which started at 5:45 PM, a good half hour after we arrived at the terminal. We did what we were told by Regent security people and were treated like delinquents and were penalized for following Regent’s instructions. •Lack Of Variety and Poor Quality Food At La Veranda: As health conscious individuals, we had an extremely hard time finding any kind of variety of simple, healthy food to eat (aside from breakfast) in La Veranda. Moreover, the food itself was obviously recycled day after day. Several times, there was “grilled fish” which seemed to have been cooked, re-cooked and then cooked again. Some of the fruits and vegetables should not have been served since they were inedible. On tour days, La Veranda was the only option for lunch since Compass Rose closed most times when tours returned to the ship. The Pool Grill’s vegetarian grill options were inedible, no matter what we ordered. They always tasted of rancid oil. •Inaccurate Tour Descriptions/Instructions: We bought supplies for tours, as directed by Regent, which were unnecessary. For example, for the Sabang, we were directed to bring the following supplies: “sunglasses with head strap; sunscreen; insect repellant; rain poncho; a bottle of water from the ship; leech-proof socks; and flat, comfortable walking shoes. Most vehicles here do not have air conditioning.” None of the supplies were needed including the leech socks we actually purchased. When we asked Destination Services about this, they just nonchalantly said these supplies were not needed. An accurate description before the cruise start would have been appreciated and we would have avoided some unnecessary expenses as well as the time spent finding these supplies. Also, the tour we took was mostly a ride in an air-conditioned car, not as described (which we appreciated). •Disembarkation Was A Nightmare: Total chaos. We received instructions the night before of when to report to the Constellation Theatre. When we got there, there was a line that nobody understood. Turned out, every passenger had to check out via this line, information that was not contained in the instructions we received. With one Destination Services person going through the passenger lists, this was totally inefficient. Again, Destinations Service people were not only inefficient but totally rude when asked about the reason for this procedure. Normally, swiping one’s key card on the way off the ship is enough. When we were released from the ship to meet the rest of our Post-Cruise travelers, we waited an hour and a half on the curb for our Singapore tour bus to arrive. It was total chaos, with the Destination Services Director generally standing around and doing nothing to alleviate the problem. When it was suggested that the Destination Services Director, Dagmara, apologize to the passengers, she told us that she was “very busy”. Finally, one of the Destination Services staff came on board our bus with a half-hearted apology that nobody appreciated. •Don't Even Try To Reach Regent Customer Service Via Phone. It is a recorded message suggesting that they only respond to e-mails. Just another indication about how Regent feels about its customers. Lastly, suggesting the fish rots from the head, letters to the CEO and President of Regent have gone unanswered. I guess no one at Regent cares about their customers. Read Less
123 Helpful Votes
Sail Date: December 2015
We did our very first cruise on Regent when it was known as Radisson. We did about 7 cruises with them and loved every minute of every cruise. It has been 5 years since we have sailed on the Mariner, and unfortunately, we have to say it ... Read More
We did our very first cruise on Regent when it was known as Radisson. We did about 7 cruises with them and loved every minute of every cruise. It has been 5 years since we have sailed on the Mariner, and unfortunately, we have to say it just wasn't the same. The cabin was beautiful and the ship and most of the staff great. However, it was sort of obvious that they are cutting some corners. As people who work out, we went to the gym. Some of the machines were not working and we were told some hadn't been working since April! We asked about it and were told "it is out of our control." Who is responsible to see that the equipment is maintained? The televisions on the machines for the most part were not working. If you do an hour workout, all you have left to look at is a wall - - no ocean views or anything. By the end of our cruise there was only one treadmill in operation. On our previous cruises, after eating at the Compass Rose or any of the specialty restaurants, we would rave about the food for hours. Not this time. We would give the food a generous B minus. The bread was awful. The lamb had no flavor, and we ate most often at the Italian restaurant which was quite good. Little things were missing, like freshly ground pepper. The wait staff seemed overworked - - too many tables per waiter and the service was a lot slower than we remembered. It was hard to get anyone's attention if you had a problem with your order. The best dinners we had were at Setti Mare. We were disappointed in Signatures. There were little things missing - - I love to soak in the tub on cruises, and Oceania has different bath salts you can add to the water. There was nothing on Regent and they are supposed to be a "luxury" line. My husband likes blueberries on his cereal in the morning, and when he asked if there were any, he was told yes, but they don't put them out because people will eat them. ????????? The shore excursions were somewhat disorganized. For example, on one, they didn't tell us that the bus we were on was more of a shuttle bus and many people panicked when the bus left and they ended up paying for taxis to get back to the ship. Others left their jackets and bags on the bus thinking that the bus would be the one to transport us back to the ship. The captain, Teo Srdlic, was fabulous. He was one of those captains you see everywhere on the ship, always stopping to talk to the passengers. He was a delightful man. Also, the cruise director, Jamie Logan and his assistant CD, Dana, were wonderful. The entertainment was also quite good. There was a pre-cruise safari as part of the cruise and that was absolutely one of the best experiences we ever had. The accomodations, flight arrangements and transportation was done efficiently and easily. On disembarkation, we were transported to a "hospitality room" where we were told there would be food and drink. There were about 300 people using this room. The first bus there got some food and coffee, but once that was gone, there was no more. I asked about it and was told by the hotel staff that the cruise line had not authorized any more. From Rio where most flights leave late at night, this meant about 6-10 hours at the hotel with nothing but a small bottle of water. In the past when we have stayed at hospitality rooms, there was food, sandwiches, danishes, coffee, soft drinks, and sometimes Radisson/Regent gave you a day room. This is not what we were expecting and we, along with the other 290 people were very unhappy. We flew from Rio to Atlanta and we got caught in the storm that hit the south. Our flight was canceled, and I called the Regent emergency air hotline for help in getting home for Christmas day. I was told there was nothing they could do. I don't know why they even bother listing an emergency hotline number if nobody would help. While most of the staff was pleasant and helpful, there were a few exceptions where people were downright rude. On one excursion where we had a Regent crew member with us, everyone in our jeep was miserable and we all wanted to go back to the ship. The Regent crew member said, "Well, this is not your personal excursion and I want to be here." Excuse me. We paid for this cruise, you did not, and it is your responsibility to see that the passengers were happy and the 8 of us were miserable. She then ignored us for the remainder of the horrendous excursion in bumper to bumper Rio traffic in an open air vehicle inhaling exhaust fumes and sewer odors for hours. All in all, we were so looking forward to this cruise after 8 prior sailings with Radisson/Regent and I really hate to say we were disappointed. The line has gone downhill in the 5 years since we last sailed with them. The identical cruise was offered on Oceania, and we wish we had done theirs instead. Read Less
122 Helpful Votes
Sail Date: August 2015
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is ... Read More
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is was very good there were just too many niggly issues, so for us a let down. This was only our 2nd cruise - the first on Seaborn - and we thought this would be as good, and maybe Regent are but this ship is not. Alaska was wonderful, some trips curtailed due to bad weather and surprisingly no pro-active suggestions or help from the ship re alternatives. This was a complaint for all of the cruise, things happened - and we understand weather etc but there was little consideration for the passengers who had five straight days at sea! So we had three spells of bad weather and buy can this ship move about, but worse than that the noise in the cabin is horrendous as everything creaks and groans, doors fly open, the noise from the plumbing is something else. Talking of the noise there is of course the vibration especially from the rear of the ship, in the show room and one of the restaurants - understand it is a facet of the ship!!! On top of that we had inches of water in the cabin one night as the plumbing let go - speaking to other guests we understand we were not alone to enjoy that! Most of the crew were great but overall there were times when everything was just off the game, maybe who ever was running that part of the show was having an off day or what, but there were days when the service was just poor! Last whinge - only our 2nd cruise and our first on Regent so I took the trouble to write to the UK CEO and share our journey, the good and the bad, and here nearly two weeks later still no response. So next cruise for us will be Seaborn! Read Less
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