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32 Helpful Votes
Sail Date: February 2016
Positives: The Pearl Mist is a wonderful ship - comfortable and clean. Ship's staff in dining room and elsewhere were professional and courteous. Meals were fabulous. Night-time entertainment was excellent for such a small ship. ... Read More
Positives: The Pearl Mist is a wonderful ship - comfortable and clean. Ship's staff in dining room and elsewhere were professional and courteous. Meals were fabulous. Night-time entertainment was excellent for such a small ship. Negatives: The itinerary was completely different from what was advertised. Scheduled stops were arbitrarily changed to lesser known venues. Planning of stops was poor - passengers were basically left on their own to figure things out. No respect for many of the elderly people during shore visits. It was clear to the passengers that the ship's stabilizers were not functioning as they should - resulting in a change of course from Panama to Colombia, and a one day premature arrival in Cartagena. Worst aspect of the cruise: The Pearl Seas Cruises company representative (John) did a very poor job. He was aggressive and confrontational to several passengers, raised his voice when asked simple questions, and was intimidating to passengers who asked reasonable questions about the arbitrary itinerary changes. Conclusion: Pearl Seas Cruises totally misrepresented this cruise in their pre-cruise marketing. The itinerary we experienced was totally different from the itinerary that was advertised prior to the cruise. The Pearl Seas company representative was a disaster - dare I say incompetent. Based on this experience I absolutely cannot recommend the Pearl Seas Cruises trip from Costa Rica to Colombia via the Panama Canal. Very disappointing experience. Read Less
30 Helpful Votes
Sail Date: February 2016
Our pearl seas cruise on the pearl mist was not what we signed up for. The literature In advance , interesting itinerary and the material when we arrived were misleading and inaccurate. From start to finish we were lied to, skipped ... Read More
Our pearl seas cruise on the pearl mist was not what we signed up for. The literature In advance , interesting itinerary and the material when we arrived were misleading and inaccurate. From start to finish we were lied to, skipped promised excursions and stops and the start of it was that there was no one at the airport to meet us. Once we checked in at The Marriott, other Pearl Seas guests were turned away with no reservation and sent elsewhere. Actually the worse of it was traversing the Panama Canal at night. Ridiculous since we had chosen this itinerary specifically to transverse from the Pacific to the Atlantic in its entirety, not overnight in darkness. In addition, rooms and carpeting were damp due a faulty A.C. System, the ship's stabilizers were broken so we were in rough seas for 36 hrs. Rockin and Rollin. The ship neglected to have dressers, lamps nailed to the walls so furniture was toppling injuring passengers and being hit with flying full size Keurag coffee makers. There were no safes, robes or working tv....only 2 movie channels...no news... The balcony door locked by us continued to be unlocked later in the day leading us to wonder who was prowling about. Excursions were not as described. We missed 2 Unesco sites and the crown jewel of Costa Rica....Antonio Marco national park was closed on the Monday we were there. They did not plan their route accordingly. It was a major reason we had chosen this itinerary. My husband's 1 hr. Fishing e petition trolled about 40 miles an hr. The entire time not slowing down enough to catch any fish. One day on a treacherous hike, people were on their own with only a Spanish speaking escort and some had to find and pay door their own transportation back to the ship. Local guides spoke poor English and what was suppose to be a city tour ended up going to a very rural local village. When asked to sign up for excursion time slots, all 180 passengers were crowded around a small wall area to try and get selected time slots...unorganized. John was one of the leaders all week but never gave accurate responses to questions, lied and was rude and insulting. There should have been levels of difficulty on the excursions since many handicapped people had great difficulty and others that could move faster were slowed down as a result. Positives are worth mentioning since the food was very good and the Cabin crew and waitstaff were outstanding as was Bogdan, the dining room manager. Also the musicians and nightly entertainment and magic shows were excellent thanks to Steve, Dusty, Bill and Laura. But the complimentary wines offered were of poor quality and with no variety. The ship overall was dated in appearance, basic with very overcrowded lounge furnishings with not enough room to accommodate all the passengers at the same time. Read Less
24 Helpful Votes
Sail Date: February 2016
We signed up for the Pearl Seas cruise through the Panama Canal mostly because we were interested in the two national parks in Costa Rica, Manuel Antonio National Park and Corcovade National Park, as well as Coiba Island in Panama. The ... Read More
We signed up for the Pearl Seas cruise through the Panama Canal mostly because we were interested in the two national parks in Costa Rica, Manuel Antonio National Park and Corcovade National Park, as well as Coiba Island in Panama. The first and third of these parks are UNESCO World Heritage sites. The Pearl Seas website and the pre-cruise materials described the parks in glowing terms and talked about all the wildlife that we would be likely to see. As it was, the ship did not visit any of the three locations! Manuel Antonio park is closed in Monday, and has been for many years, and yet we were scheduled to visit on a Monday! This is clearly blatant and false advertising! No explanation was ever given as to why we did not stop at the advertised locations. The ship's crew repeatedly said that they had the right to change ports of call at any time. Maybe Pearl Seas should advertise trips to the moon! It is obvious that the ship never intended to stop at the advertised ports; they were merely used to lure unsuspecting victims into taking (and paying for!) this cruise. The cruise was a disaster from the beginning. We were met by Pearl Seas' staff at the airport. They were confused and didn't know which passengers were staying in which hotels. We were told we were staying at the Courtyard of Marriott and were taken there. We waited behind a long line of people to check in only to find out there was no reservation for us when it was our turn! This was the case with all members of our group who arrived at different times from different cities in the US and Canada. We were then taken to the Marriott Residence where we were finally given a room. The outings that the ship did arrange were of very poor quality and were poorly planned and executed. There was not even enough space for all passengers on the few activities that were offered. We saw virtually no wildlife which was the reason for booking this trip in the first place. On one outing, we were scheduled to go on a nature hike. The boat transfer dropped us off on an inhabited island. There were no paths and no guide and the residents of the island were clearly offended at our presence. There was no way to contact the boat to return for us and no way to call the ship. How could the shop disregard such a cardinal rule of safety. No ship employee or representative was even with us during this outing. We were accompanied on the short walk we did take by several very skinny stray dogs who growled at us from time to time! The outing was so bad that it was almost funny; if we had not paid a boatload of money to go on this trip, that is! Snorkeling was advertised as an activity at some locations but no equipment was available for use or for rent. The ship's advertising talked about traversing the Panama Canal as a day activity, but our transit was overnight. We went through the three locks on the Pacific side from around 8:00 PM to midnight. We then went to bed. In preparation for this trip I had read David McCullough's book "The Path Between the Seas", and excellent 698 page book about the building of the Panama Canal. I was eager to see the famed Culebra cut in which the mountain that runs from north to south through central America was cut through to allow for the building of the canal. Alas, it was very late at night and dark and there was nothing to see. What a disappointment! The stabilizers of the ship were broken, causing much rocking and rolling during even relatively calm seas. As a result, I spent two evenings with my head in the trash can, vomiting. We also missed a snorkeling outing as the captain decided to hug the coast in the return to Cartagena rather than take the direct route. I believe he was worried about the sea-worthiness of a ship designed for still rivers with broken stabilizers. One member of the ship's staff was particularly beligerent and rude to passengers. At one of the evening briefings about the next day's outing, a passenger who was not with our group stood up to complain about the missed national park outings and the crossing of the Panama canal at night. Crew member John began to argue with the passenger and ended up shoving him? This was absolutely beyond belief! Final words - do not sail with Pearl Seas if the destination is important to you. You may not see or do what is advertised. Beware!!! Read Less
Pearl Mist Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 1.0 0.0
Family 2.0 0.0
Shore Excursion 3.0 0.0
Enrichment 5.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0

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