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1 Helpful Vote
Sail Date: October 2018
We wanted a luxury ship for an 80th birthday celebration with an interesting itinerary and that’s what we got. We were in a Balcony cabin mid ships and we were able to enjoy room service breakfast on our balcony before excursions. The ... Read More
We wanted a luxury ship for an 80th birthday celebration with an interesting itinerary and that’s what we got. We were in a Balcony cabin mid ships and we were able to enjoy room service breakfast on our balcony before excursions. The Britannia restaurant was excellent and all our meals were delicious apart from a tough piece of meat early in the cruise, but when I mentioned this to the head waiter he took it seriously and it never happened again. The afternoon tea service was very good and included. We enjoyed the entertainment and the talks, our service was excellent and we enjoyed our port excursions with no hitches. We really have no complaints at all except for the fact that every last coffee, tea, soft drink and alcoholic drink was charged and the markup on wine was excessive. Since we are not heavy drinkers this expense was kept in check but I felt that I had to keep a close watch on the bill. We had manicures and pedicures of a high standard, also expensive and a hard sell on products, which I have to say are excellent. WiFi for first time cruisers with Cunard was costly. All the embarkation and disembarkation processes were smooth with no queuing for the beginning and excursions. The final disembarkation was a bit chaotic because everyone had to go to the theatre at a designated time but because so many people turned up and the announcement was only in the theatre, it was packed and overflowing and anyone who could not get in was unaware of their instructions. Word of mouth spread the information. A better system would be to make a tannoy announcement around the deck and allow people to gather on that deck. Read Less
6 Helpful Votes
Sail Date: October 2018
Though Cunard are not the cheapest, the whole experience was slick and smooth. We booked a Britannia balcony cabin, with coach transfer as part of the deal. Excellent coach to Southampton with two stops on the way. Arrived on time and in ... Read More
Though Cunard are not the cheapest, the whole experience was slick and smooth. We booked a Britannia balcony cabin, with coach transfer as part of the deal. Excellent coach to Southampton with two stops on the way. Arrived on time and in cabin within 30mins. We chose earlyt dining (6.30pm) on table of 8 and had good company - we moved round the table as the cruise progressed. Formal dress (jacket a must), but informal dress at the all day Lido restaurant, which we chose on three occasions. Food and service in the Britannia restaurant were excellent, but be warned, alcoholic drinks are pricey. Lido food also very good with great choices for breakfast, lunch and evening meal. We didn't use any of the other restaurants (eg Verandah) were there is an additional charge. Evening entertainment was very good, and excellent at times, though we didn't see all the one hour shows. At 60 and 67 we were probably in the younger 10% on board. Only impact was the day time entertainmeent and some shows are aimed at the older age group. It didn't bother us at all. Excellent range of activitiess each 'sea day', including lectures/talks on forensics, historical evcents and politics. Also food demos, Bridge classes, line dancing, cinema and much more. Excursions are pricey, but good guides. We did two and found nearest Tourist Info and explored on foot in Cadiz, Venice, Hvar, Dubrovnik and Cagliaria. Need to book a tour for Sicily as Messina is just a dock port. Not much in Gibraltar either except tour of fortifications, which was very good. High street is like any British city. Gratuities are pricey (about £21 per day), but we went to Reception and asked to remove this from our bill - done without fuss. We arranged our own (well earned) gratuities at the end of the cruise to Head Waiter and Cabin Steward. Sockets in cabin are American and British. Tea and coffee makig facilities in cabin and all day in Lido, but hot drinks were reasonably priced in cafes on board. All in all, excellent experience - our first cruise, if a little pricey overall. Read Less
7 Helpful Votes
Sail Date: October 2018
We have sailed with other cruise lines a number of times and we were booked on a trans-Atlantic sailing with one of those other lines when we looked into the possibility of arriving at the departure point by taking the Queen Mary to ... Read More
We have sailed with other cruise lines a number of times and we were booked on a trans-Atlantic sailing with one of those other lines when we looked into the possibility of arriving at the departure point by taking the Queen Mary to England. We thought that as opposed to flying, taking the Queen Mary would be an alternate method of getting to Southampton and it would allow us to experience travel on the Cunard line. In researching the Queen Mary, we came across the Queen Elizabeth Mediterranean Europe sailing. The itinerary, price and timing were excellent so we booked. We arrived in Southampton four days before our sailing and checked into a historic (and supposedly haunted), hotel in the old town. As expected, we did not see any ghosts but we loved the ambiance of a storied building with a bit of quirkiness. We also enjoyed a day trip to Winchester which was easily achieved by taking a local bus and touring on our own. On the day of departure, 15 October, 2018, we headed to the port around 12:10pm. I would be remiss if I did not comment on the excellent boarding process. Never have we encountered such a smooth, seamless and speedy check-in as we did with this sailing. Cunard set a service standard with its handling of the check-in, security screening and overall boarding experience. From the time we arrived to the time we entered our cabin, we were welcomed and made to feel like we were valued guests. Given that this was our first sailing with the Cunard line, we were very impressed. Two things of note that both surprised and pleased us was the availability of our cabin and luggage delivery. There was no waiting around in overcrowded common areas for our cabin to be opened to us. Upon boarding, we were told our cabin was available to us and we found it ready and waiting. Some friends had purchased special items for us and these were already in the cabin which although expected, showed a certain level of efficiency given the quick turn-around time to service and set up each cabin. Shortly after we entered our cabin, all of our luggage was delivered. This was truly impressive and a marked difference from what we have experienced on different cruise lines where we have experienced waits of up to eight hours. Our cabin was 8129 which falls into category “BC”. It is an irregular sized room which gives it a little more space than normal. It also meant that the balcony is a little larger as well. Over-all I would describe the cabin as having sufficient space for our needs and we found it to be quite comfortable. The two seat sofa, which I understand is also a sofa bed, was a little tired looking but not shabby. The bathroom was a good size. I had read reviews that indicated the showers were small but I found the shower, and bathroom as whole, to be fairly consistent in size with those found on ships associated with other cruise lines and perhaps even fractionally larger. We had plenty of closet space. Given that ours was a 17 day sailing with four (4) formal nights, we had packed a lot of clothes, the available storage space was appreciated. Our cabin attendant, Glenn, was excellent. Dining was in the Britannia Dining room and was a bit of mixed experience for us. We are used to open dining options (such as “My Time” or “Select” dining), so having a fixed seating dinner time was not the best option for us. Unfortunately our only options other than the daily buffet had been early, late or specialty dining. Also disappointing is the fact that this fixed seating meant that we, and all others in our assigned dinning time, were seated at specific tables that would be ours for the duration of the sailing. For those used to flexible times and the ability to move around to different tables, this was a let-down. Our little table for two was not in the best location but to be fair, there were certainly worse areas in which to be seated. I could see windows but we were far enough removed from those windows to be disappointed that every evening we would be doomed to miss every single sail away from port or the ability to view the sunsets. Since the ship was departing most evenings around the 6pm time-frame, our only option was to miss either our assigned dinner seating or the view of the sail away and/or sunsets. What was fairly maddening, is that there were tables by the windows, which were often unoccupied. For example when we departed Venice, it would have been delightful to view our departure as we dinned however several choice seating tables by windows remained unoccupied while we strained to catch a glimpse of anything from our mid room perch. Surely there is a fair solution to this problem and going to payment for an open seating option on the upper level of the Britannia restaurant is one of them. As with other cruise lines, we would be willing to pay extra for an open dining option that assigns window seats on a first come, first serve basis. The food was on average, good. I rate it as good as it was inconsistent. Some days the food was exceptional (five star), and other days it was adequate at best. Service was always superb. Presentation was usually quite good and all meals arrived well displayed and visually pleasing. A very nice touch was the production, at the last evening meal of the sailing, of a folder containing copies of every menu used during the sailing. Nicely done! A quick word about the dress code. We loved the formal evenings and we also enjoyed the dress code and the fact it was enforced. It was a far departure from a trans-Atlantic cruise we took last year. On that cruise we were seated at dinner on a “formal night” and the photos from that evening show that while we were in evening wear, the people at the next table sported shorts, t-shirts and flip-flops. Unfortunately that couple were not the only ones who adversely affected the overall look and tone of the evening so Cunard’s dress code policy was refreshing and the formal evenings were elegant. We bought one meal in “The Veranda” a specialty dining restaurant. The décor was chic, the service exquisite and the presentation of all components of the meal was stunning. The appetizers were excellent, the main course poor (for both of us), despite sending one meal back. We normally enjoy three or more meals in a specialty dining room(s) during a cruise but even the lovely atmosphere and a great table by a window was not enough to tempt us back into the Veranda. There is another dining option in the form of a Lido deck offering. For a small surcharge we were able to dine in a reserved area of the Lido deck offering specialty food themes that change throughout the cruise (American, Asian etc). Service and food were excellent. We will certainly enjoy this option on our next cruise. Entertainment was very good. I confess that we did not attend all the shows and in fact probably missed 60% of the theatre entertainment. Our first-hand experience, although limited, was thoroughly enjoyable. Comfortable seating, quality acts. There were a lot of activities onboard but no more or less than we have found on other cruise lines. The library was outstanding both in appearance and content. Spanning two levels with a spiral staircase and dark wood paneling, it exuded comfort and warmth. For those of us who usually motor through several books on a sailing, it was a little oasis. The Golden Lion pub was a treat and I confess that we attended the various daily trivia events with great enthusiasm. It would have been nice to have some sort or progressive trivia with a prize at the end. The pub atmosphere was congenial and informal. We met numerous people and also partook of the fish and chips at lunch which was very good. Given that we were enjoying the peaceful solitude of our balcony, we did not spend a lot of time in the outdoor common areas of the ship. We did however enjoy a spirited game of chess on the giant outdoor chess board. Overall Queen Elizabeth experience was excellent and we were so impressed with the Cunard line that we booked another sailing and we have convinced a number of friends to join us. Read Less
2 Helpful Votes
Sail Date: August 2018
No real complaints, comparable to P&O and royal carrabian, but with all the "white star" service promotion we expected Cunard to be better! Not the case here. At this level I expect good service and high quality food and ... Read More
No real complaints, comparable to P&O and royal carrabian, but with all the "white star" service promotion we expected Cunard to be better! Not the case here. At this level I expect good service and high quality food and entertainment. Yes it was good, but no better than other Cruise lines. I was expecting this to be another step up and it wasn't. We didn't feel looked after as much either. The quality of service is certainly high. But P&O look after their passengers better with more personal care and the food was definitely better on royal carrabian. One definatate complaint is the price of the wine and service charge. This is outrageous with 2 large glasses of the cheaper wine costing $32 and a bottle just over $40! The average age of passengers is quite high with the majority over 60. We didn't find this an issue and enjoyed their company but some younger people my find Cunard too stuffy. Read Less
4 Helpful Votes
Sail Date: August 2018
Just back from 17 nights first time on this ship but have travelled with Cunard previously on QM2 transatlantics. Amazing boarding experience no waiting at all we were in our cabin within 20 minutes from leaving the car. First thing ... Read More
Just back from 17 nights first time on this ship but have travelled with Cunard previously on QM2 transatlantics. Amazing boarding experience no waiting at all we were in our cabin within 20 minutes from leaving the car. First thing that struck us about Elizabeth was the ceilings were lower & consequently fewer steps between each deck which meant we were less exhausted on arriving in the Lido buffet on the first few days than is typical when arriving in Kings Court! Over all the layout of the ship was easy to understand and finding ones way around was easy. Cabin 4178 was fine, plenty of storage and we didn't have any trouble fitting stuff in the shower room despite other peoples complaints about the size of the bathroom. We discovered we'd left all my husbands jackets & formal outfit at home about 30 minutes before the all aboard time which raised our stress levels. However we made some quick calls to family & by the end of muster drill had a plan to fed ex the case to our first port. Pursers desk were very helpful in getting us the relevant details & ensuring we could rent a tux for the first gala night. The Port Agent received the package & this ensured it was in our cabin when we returned from our day out. There were a few problems with the water, in the first week - one day necessitating cold or no showers for the afternoon/evening and we woke another day to a complimentary bottle of water outside the cabin because there had been an issue through the night that meant there was no water in the cabins - fortunately all back on by 5am so not too much of a problem. I think the refit team will be very busy in November. Staff were wonderful especially in the Commodore club & Carinthia. We had a table for 8 and 2nd sitting which was pleasant, we felt there was more repetition in the food than earlier trips - desserts designed to turn up reworked the following day for lunchtime desserts while good from a limiting waste pov feels more leftovers rather than luxury. Also in the buffet info on the dessert & afternoon tea cake offerings was rarely put out so you might guess what something was then try it & not eat it when had it been labelled you wouldn't have been tempted to try it. Stops were good and all bar one were new to us. Didn't get a map for Valencia being unfamiliar with how port days worked (go to the tours or pursers desk and ask for one) Dubrovnik was very hot & crowded. Venice was lovely, Sibnek was glorious. We had tenders at 2 stops and the organisation for these seemed efficient. We don't often attend the evening shows but our table mates did and were happy with most of them. Some interesting educational & amusing talks during the day. Enjoyed Malcolm Nelsons talks on smuggling. All in all a lovely & relaxing trip and tempted to book another Read Less
3 Helpful Votes
Sail Date: August 2018
Thoroughly delightful! Our second cruise (and for me, my 11th Cunard cruise/crossing since 1977) in QUEEN ELIZABETH numbers among the very best… in all departments and for all good reasons. This was our first Princess Grill ... Read More
Thoroughly delightful! Our second cruise (and for me, my 11th Cunard cruise/crossing since 1977) in QUEEN ELIZABETH numbers among the very best… in all departments and for all good reasons. This was our first Princess Grill experience in QE having enjoyed the Grills in QE2 and QM2 and I’d have to rate it the best (even more than QM2 Queens Grill) in service, cuisine and especially the “ship within a ship” experience imparted by the private deck space and lounge. Cuisine: consistently excellent and for breakfast, luncheon and dinner. We certainly had no reason or need to dine elsewhere so we enjoyed one of the great benefits of the Grills: having your own private table throughout and the same stewards who came to know our preferences. This something you’ll never get with “freedom” dining or open sittings. The menu was fulsome and varied, sufficiently tempting that we seldom availed ourselves of the additional “a la carte” menu except for the treat of Dover sole and a superb rack of lamb. The preparation, presentation etc of every dish was outstanding abetted by an excellent wine by the glass selection. Cunard also sets a proper table with fish forks/knives and soup spoons and if you’ve ever sailed in an American market ship you will appreciate this. Make no mistake this is classic Old School Ocean Liner dining that few if any lines can match, including Oceania. A fascinating tour of the Grills galley showed the meticulous planning and skill that goes into it, too. None of this happens by accident and efforts pay off. Service: “Madam, nothing is too much trouble up here” said a steward to a diner at the next table during our first dinner aboard. And that pretty summed up the service we enjoyed and not just in the Grills decks and dining room, but throughout the entire ship. We never encountered a single crew member who was not unfailing pleasant, personable and professional. The bar service was outstanding. And unlike last year’s cruise, the deck service was, too. The Princess Grill wine steward (from Serbia) was exceptional and personable as were our two table stewards, both from India. Our cabin stewardess, Rowena, was simply the best in some 40 years of cruising… simply brilliant. So efficient, we never once came back from breakfast without the cabin "done" and immaculate. The service on the Grills open decks is.. amazing. Cold towels, fruit, sandwiches, ice cream and full afternoon is served by trolley, something we remember on QE2 in First Class “back in the day”. Cabin: We had a P2 on Deck Four and found it larger that it appears in photos and deck place. There was ample hanging space in the walk-in closet, but the drawer space is almost non existent. Little details like hat hooks and a tie hanging rail are also much missed. My wife loved the full tub bath, too. But the bathroom is nothing like the gorgeous luxurious ones on Oceania’s MARINA and RIVIERA. And yes everything…. Is beige. The veranda furniture, too, is leagues behind that expected for suites on most ships. Décor: And yes everything on QUEEN ELIZABETH is beige. Or brown. Or shades in between. Oh except the endless sheets of pale gray sheeting that line the endless accommodation passageways. It’s relentlessly depressing. Made worse by the “Art Something” decorative touches that’s supposed to evoke the Great Liners and instead often looks like the phony wood fascia board on 1970s cars. QE is due for a refit this November and one can only hope someone discovers there are other colours in the sample book instead of dung brown and band-aid beige. Condition: overall the ship was in better condition in terms of paint work etc. than last year. We did have two bouts of plumbing troubles including about five hours with no hot water. But yes carpets and upholstery need wholesale replacement. It was all very clean just a bit tired. Entertainment: we are not into cruise ship “shows” etc, but really enjoyed evenings in the Yacht Club with an excellent band (as good as last years) and great atmosphere. The string orchestra was good, too. The ship has two pianists and oddly the best (by far), the delightful Campbell Simpson, was related to the Midships Lobby most evenings. Ports etc: a wonderful itinerary with lots of sea days abetted by simply wonderful weather contributed enormously to a good time. Sailing into and out of Venice by ship remains sublime even if the place is heaving with selfie stick tourists. Dubrovnik was far worse and that once enchanting place has been simply and utterly ruined by “Game of Thrones” groupies. We don’t ever want to go there again. Sibenik, on the other hand, was charming and delightful. As was the splendid Spanish city of Valencia. The only tour we did was Giardini Naxos (Taormina) which was to the various villages used in the filming of the “Godfather” films and a wonderful introduction to the beauty of the Sicilian coast and hilltop villages. Cunard does an enviable job with tendering in ports and general organization. QUEEN ELIZABETH Princess Grill is an exemplary product across the board and a now rare exemplar of “proper” traditional ocean liner cruising. It’s adult, it’s quiet, it’s elegant and it’s adult… not some floating theme park or Las Vegas resort. Long may Cunard remain so! We only lament Cunard has decided to all but give up its traditional cruises to the Med... BIG mistake!! Not everyone wants the Baltic and Scandinavia. Read Less
3 Helpful Votes
Sail Date: May 2018
This cruise had a good itinerary with plenty of stops in great places. My wife and I travelled in Princess Grill accommodation which was adequate ( this was our 31st cruise nearly all Cunard). We elected to avoid the Princess Grill dining ... Read More
This cruise had a good itinerary with plenty of stops in great places. My wife and I travelled in Princess Grill accommodation which was adequate ( this was our 31st cruise nearly all Cunard). We elected to avoid the Princess Grill dining room altogether and enjoyed buffet service in the Lido.. Now bearing in mind that cruising seems to be all about dining and its experience we definitely were 'off message' Efforts were made to encourage us to go to the Grills restaurant. The service we received was attentive and friendly and we had a great time doing our own thing. The shops were actually lacklustre with stuff we wouldn't normally buy, high end is great but very limiting. On this cruise the theatre was also a bit mundane although it was packed so glad that others enjoyed it night after night. we are back on the ship for 2 months next year ( 2019) so is indicative that things were good. Read Less
2 Helpful Votes
Sail Date: May 2018
The Itinerary appealed to us. The voyage was memorable for many reasons. The food and entertainment were excellent, and we loved the decor and atmosphere on board. The crew, stewards and waiters were unfailingly helpful and the Pursers ... Read More
The Itinerary appealed to us. The voyage was memorable for many reasons. The food and entertainment were excellent, and we loved the decor and atmosphere on board. The crew, stewards and waiters were unfailingly helpful and the Pursers desk provided very good service. Our stateroom was well set-out and the facilities there were good. We only took one tour, through Athens, but found the information provided for each shore visit to be invaluable. The dining options suited us well, as we used the Buffet for breakfast and lunch, whilst enjoying the ambience and formality of evening meals in the Britannia Restaurant. We loved the musicians playing at various times and in various places, and they helped pass the sea days. We also made use of the Library, which we found to be very well stocked. My one reservation was the exorbitant cost of using wifi - we survived by logging on whilst ashore. Read Less
1 Helpful Vote
Sail Date: October 2017
We went to Greece for the first time last year on the Queen Elizabeth. We wanted to visit the Acropolis and other sights in Pireaus and I found a super taxi firm (Michael Sterianos Taxi Tours). Michael gave us a fantastic day out. He ... Read More
We went to Greece for the first time last year on the Queen Elizabeth. We wanted to visit the Acropolis and other sights in Pireaus and I found a super taxi firm (Michael Sterianos Taxi Tours). Michael gave us a fantastic day out. He was on time, such a gentleman, a fountain of knowledge, gave such good rates that there was no contest in booking him again when Queen Elizabeth toured the Greek Isles again this year. Michael was there to meet us again in Pireaus and this time we visited the Olympic Stadium, Corinth Canal, Ancient Corinth and we finished up having lunch in a local restaurant in the village which was excellent value at 7 euros per head including food and drinks! We also visited Rhodes. The ship docked within walking distance of the walled city and it was so picturesque walking through the streets and bartering in the shops for leather bags, clothes, jewellery and belts etc. We then went up the cobbled streets, passed the museum and church on the outskirts and then passed some time away in a local bar/restaurant. Katakolon was another lovely port. We ambled through the shops bartering for goods and then strolled along the restaurants and bars on the seafront. I had to congratulate the Greek people here for their skill in speaking the English language so perfectly with no trace of an accent. Mykonos was another pretty place and we ambled along the bay into town and again passed the time away in a local bar on the seafront. We dawdled back through the pretty streets to the bus pick up point to rejoin the ship. I am not sure if Mykonos is always windy but we certainly picked up a tan there. We would have liked to go to Cadiz again rather than Palma as there is more to do there. We had very informative and excellent speakers on the ship, in particular Ken Lennox, Jack Crawshaw, Tony White, and Bill Miller. The only disappointment was we were too tired on the last night to go to the theatre to see the film 'Jackie'. It was a pity it was not showing earlier on the cruise. We also enjoyed the interview of our super Captain Inger Klein Thorhauge. Entertainment was good, in particular the choreography for the dancers and the costumes were superb. The food in the Britannia Restaurant was a bit repetitive this year when compared to last year. Our 2 waiters (Rosley and Carl) were very friendly and efficient at their jobs, always smiling despite being very tired some nights. Rosley was back at our request from last year. We had 6 p.m. sitting which was a bit too early, and 8.30 p.m. too late as you come out feeling full for the rest of the evening. Some nights we gave it a miss and continued to relax on our balcony in the sun and then went up to The Lido around 7.15 p.m. The food in The Lido was very well presented, tasty and there was a good choice. Again the staff were very friendly and helpful and the dirty plates disappeared fast! This year we had afternoon tea in the ballroom twice, and again the sandwiches and scones were delicious and the waiters and waitresses were helpful and efficient. The food in The Pub was also well presented and delicious. We feel you do need more seating here because we struggled at night and during the day to get seats. We used the lounge bar on Deck 3 after the theatre to relax with an evening drink. Johnny our waiter made a point of having tables and chairs waiting with a big beam on his face, and he looked after us extremely well. The main gripe though, throughout the ship was the price of the drinks plus tax. We all felt if you halved the price of the drinks more people would buy one, or even two, which would inevitably put your profits back up. It might be worth an experiment! We have yet to go on the Queen Victoria and of course the new ship when it is launched Read Less
4 Helpful Votes
Sail Date: September 2017
We chose this particular cruise because of the itinerary plus the time of year we could go. Having whittled it down to two possible cruises we went for the cheaper option. It turned out it was probably NOT cheaper at all because we ... Read More
We chose this particular cruise because of the itinerary plus the time of year we could go. Having whittled it down to two possible cruises we went for the cheaper option. It turned out it was probably NOT cheaper at all because we hadn't factored in the 'add-ons', as this was our first cruise and the excitement overcame the research. However it was a good choice because it's a lovely ship and the service is amazing! Finding the dock was the difficult bit but mainly because of our sat-nav abandoning us as 'within the area of your destination' about a mile and a half before we reached it. Embarkation was amazingly fast and easy - for those of us who have only ever experienced the nightmare of airports before, it was wonderful and over in minutes! We had a balcony cabin on deck 4 (BE class) It was about the size of an average hotel room but with a smaller bathroom and a larger wardrobe. The steward to this room was a hard working, helpful and considerate man and nothing was too much trouble for him. The bathroom is a bit tight but was well thought out for space (all that we use by way of toiletries and medical items fitted well. Dining in the Britannia restaurant was lovely, the waiting staff were kind, friendly, helpful and knowledgeable. We were pretty unimpressed by the entertainment on all but two evenings to be honest but it did not spoil our enjoyment of the cruise as a whole. The service in every area and from every staff member was second to none. There were seven ports over 17 days, we did four organised excursions. Had we realised what Cadiz would be like we would have done an excursion that day as well. Probably we should have realised that a port town is not the prettiest or most entertaining place to spend a day. Split, being a city, was one of the places we booked a trip and we were glad we did (far too busy otherwise) Dubrovnik is beautiful and we will be hoping to return one day for another look at it. Gibraltar was surprisingly much nicer than anticipated. Messina was interesting but the people who went on excursions seemed to have enjoyed it more than we did. Venice was far too busy to do an organised excursion, it was hard work keeping track of the tour guide with so many people around. Corfu is always lovely. We are a middle aged married couple travelling alone. There was a high percentage of elderly people on this trip but it was billed as the QE 50th Anniversary Cruise so maybe people booked for the romanticism of that. This was probably the most relaxing holiday we have ever had. Read Less
4 Helpful Votes
Sail Date: May 2017
Having cruised on the Queen Elizabeth a few times we were really looking forward to this one and once again were not disappointed, our stateroom on deck 8 was kept very clean and the king size bed very comfortable. QE is a beautiful ship ... Read More
Having cruised on the Queen Elizabeth a few times we were really looking forward to this one and once again were not disappointed, our stateroom on deck 8 was kept very clean and the king size bed very comfortable. QE is a beautiful ship and kept spotless, the staff work tirelessly and are very friendly. Great fun was had by guests, crew and officers doing a deck sports day with the captain joining in aswell. We dined in the brittania restaurant and enjoyed some great meals used the Lido for breakfast and lunch enjoyed the meals there aswell. Visited great places did our own thing took the Rome on your own coach trip and had a good few hours walking around visiting the sites . Have done 9 cruises with Cunard and been on all 3ships not really interested in trying other lines with the view if it ain't broke don't fix it, have booked again for Iberian trip in November also for Baltic trip next year can't wait .Embarkation and disembarkation was a breeze. Read Less
8 Helpful Votes
Sail Date: October 2016
Length and time of the year means little or no chance of children on board. Britannia balcony cabin on deck 5 toward the front was ideal for us and as we did not intend going ashore too often we were well placed for the ships facilities ... Read More
Length and time of the year means little or no chance of children on board. Britannia balcony cabin on deck 5 toward the front was ideal for us and as we did not intend going ashore too often we were well placed for the ships facilities and reasonable vantage point to view our entry into and out of ports. We are very regular travellers with Cunard, we are Diamond level, and we are disappointed at the extortionate price of drinks even before the 15% service charge is added and a further 10% when in Spanish waters!! All other activities now mostly carry an additional nominal charge from $150 to €15 The daily programme is mostly filled with tasters for the Spar so they can sell products and treatments at enormously inflated prices! As a result of the pricing policy the Captains, World Club and senior Officers parties have become a mass scramble for a free drink The ship now bears all the indications of grabbing margin at any cost, The White Star service which Cunard believe they are delivering is no longer there Evening entertainment is at best reasonabley good but never top rate or excellent Every seat everywhere on the ship need reupholstering they have all sunk! Harsh words but very very true and echoed by all our fellow passengers, Cunard really need to take notice of the views of Britannia level customers, where the volume and growth potential is and stop pandering to the Grills passengers Read Less
7 Helpful Votes
Sail Date: August 2016
Started cruising in August 2012. The first cruise was on the Queen Elizabeth to the Norwegian Fyords. Fabulous. Since then we have sailed on 13 Cunard cruises. I believe we are now diamond grade. We enjoy our cocktails in the Commodore ... Read More
Started cruising in August 2012. The first cruise was on the Queen Elizabeth to the Norwegian Fyords. Fabulous. Since then we have sailed on 13 Cunard cruises. I believe we are now diamond grade. We enjoy our cocktails in the Commodore Club and the excellent service we have always received. This was our 3rd cruise with Cunard this year with view to booking another before 2017. You could say it was almost like returning home as most of the staff would recognize and acknowledge us from the previous voyages. Not everything has been perfect but we would not expect that as minor problems occur from time to time. We have witnessed guests complaining about the lasagne being the wrong shape or the G&T having 5 pieces of ice when it should have only been 4. Guests taking coffee from the Lido into the Commodore club because they don't want to pay for the coffee. We don't do that, we were happy with Cunard. We booked a BE grade on Q615. Quite happy with this grade as we don't want an obstructed view. Was allocated 4178. Embarkation was perfect, up to the Commodore club for our first cocktail. First Guests there ,we sat by the panoramic window perusing Southampton. Waiting to be served, 3 waiters talking at the bar. Waited 15 minutes went to ask if they are serving drinks yet ? A curt yes was the answer. OK its only a blip , things would be normal come the evening. Went back at 7.15 ish for an aperitif yes served OK. struggling get a second drink though, waiters too busy, don't even make eye contact. Enjoyed the evening meal on the second sitting, retired to the stateroom around midnight. A lot of creaking in the cabin , but have experienced this before and usually quietens down as the seas calm. Did however notice a lot of clanking noises until the early hours. Woken before 7oclock with noises from outside the cabin , the filling of ice buckets ? Day 1 sea day. Nice relaxing day around the ship. Little tired from lack of sleep but OK. Commodore club again for aperitif. Yes same again , first drink no problem then second drink problem again getting the waiters attention. Back to the stateroom around midnight, creaking has settled down but more rattling and clanking till the early hours. Tried to sleep with the TV on to drown the noise. Yep before 7 o'clock , ice buckets! Day 2 Sea day. Pleasant day around the ship but really tired because of the lack of sleep. Up to the Commodore club in the evening, first drink no problem ,second forget it, down to Café Carinthia to get served. Back to the stateroom getting a little anxious now. A lot quieter , good nights sleep , awake before 7 , ice bucket!! Day 3 Cadiz. Gave up on the Commodore and went to Midships (staff very attentive). Decided to complain at the pursers telling them they need more staff serving at the Commodores and told them about the noise in the cabin. Was advised to phone the pursers if the noise happened again. Back to the stateroom clanking noises again until 00.30, awake again before 7 with the ice buckets!! Day 4 Sea day. Commodore club for an aperitif, served at 19.24 finished at 19.50 , empty glass for 1/2 hour was asked at 20.20 if we want another drink. Was a little curt with the waiter saying I had spent 1/2 hour trying to catch his eye as now going down for the evening meal. Called at the pursers to make a stronger complaint about the Commodore club, never has it been so hard to spend our money on Cunard!!! Back to the stateroom at 00.30 more clanking. Little irate and very tired phoned the pursers about the noise. “Noise, what noise is it “I was asked. Its the noise from the galley that I have already complained about. “Do you want me to send someone to your room to listen” I was asked. Yes !!! Waited 3/4 of an hour , noise still intense no sign of anyone coming to the room. Phoned the pursers again 1.15 in the morning. The response from the pursers was unbelievable Quote `” I haven't the authority to send anyone to your room, would you like some one to come now.” Yes !!! Two ladies arrived at 1.30 in the morning saying they had been to the Galley and were not happy with the excessive noise down there , but they had had a health and safety inspection and everything was having to be cleaned, was told an official complaint would be logged and it would go to the captain. What about when we complained earlier we asked. “Don't know anything about that as we have only just started our shift.” Up again at 6,45 ice buckets!!!! Now looking for a flight home from our next port of call. Completely cheesed off and ready to get off. Got a call from Tara about 5.30 ish. She tried to persuade us the problem was now sorted and apologized for any inconvenience. When I asked why it had taken so long she said she had only just had the message passed to her. When I complained messages were not being passed on she said it was not logged on the computer. As I was getting more irate with the excuses I was offered an alternative stateroom 4165. Same grade just on the other side of the ship.If this was available, why not offer it in the first place. It took a 10 to 15 minute irate phone call with Tara before this was offered. Tara apologized again saying we had wasted 3 days of our cruise and sent a bottle of wine to our table. We actually wasted 5 days. Moved cabin and slept well for the rest of the cruise. We were also called by the bar manager from the Commodore club, who apologised and said to let him know of any further problems. Things improved considerably from then on as we seemed to get a dedicated waiter. I won`t bother to complain about the 1 1/2 hour wait to get a tender to Korkula. This needs organising a lot better. In summary. As loyal customers who have spent a lot of money with Cunard we feel very disappointed and let down. We booked a BE grade and were given the worst cabin in this grade. This cabin is notorious for the noise coming from both the galley below and the ice room at the side. I know the staff are well aware of this problem even though some try and deny it. An alternative cabin was available from day one and only offered after persistent complaints. In my experience a company is judged by how they respond to a problem, on this occasion Cunard failed and have consequentially alienated 2 previously very satisfied customers. Oh and to cap it all, after the much improved service in the Commodore club ,we went for a final coffee on the last day. Only to be served with half the coffee spilt in the saucer. When we complained to the waitress she very helpfully put the napkin in the saucer to soak up the coffee. Photo taken if required. Read Less
21 Helpful Votes
Sail Date: August 2016
This was our first cruise and after careful research here we thought it would be a good choice as we don't like loud and flashy. Flying from Bournemouth with Titan Airways, the initial impression was not great. The flight ran to ... Read More
This was our first cruise and after careful research here we thought it would be a good choice as we don't like loud and flashy. Flying from Bournemouth with Titan Airways, the initial impression was not great. The flight ran to schedule, however, in-flight catering was poor with the most miserable processed cheese sandwich made with sliced white bread, plus a four finger Kit-Kat. Arriving at Venice Marco Polo was chaotic with Cunard charter flights from Heathrow and Manchester arriving around the same time. The queue to give our names to the Cunard staff and drop off suitcases moved very slowly but once outside, the coach transfer to the port was efficient. Check-in and security were pretty speedy and embarkation was trouble free. We found our own way to our stateroom to be greeted by a half bottle of sparkling wine and notification of our dinner sitting arrangements. With dinner over two hours away and starved on the charter flight it would have been helpful if it had been pointed out that we could enjoy afternoon tea in the Lido buffet on deck 9. Dinner in the Britannia restaurant was very good, although our table thought the portion sizes were small (but this was before we adjusted to the 24/7 catering service on board). After dinner we unpacked and explored the public areas of the QV, which are grand, spacious and immaculately presented. Days two and five were sea days and we enjoyed the adults-only Lido pool and hot tubs at the stern of the ship in the fine Mediterranean sunshine. On most days we enjoyed the Lido buffet for breakfast and lunch which enabled us to go with healthier options and to see what was on offer before choosing. We dined in the Britannia restaurant every evening except one, when our departure from Dubrovnik clashed with our sitting and we chose to watch on deck instead. All of our meals were to a very high standard and the catering was unfailingly excellent. We went to a couple of lectures on sea days. The speaker was informative but rather dull. After the first night we went to the shows in the Royal Court theatre. This is a really impressive performance space, equipped to a very high standard. On the Sunday we enjoyed the Liverpool comedian, John Evans – his jokes were clean but his timing was great and we laughed a lot. We thought the theatre's orchestra was excellent and the singers and dancers were incredibly talented and professional. However, we found the choice of songs rather naff and dated. 'Me and my shadow' took me back to memories of 'Billy Cotton's Band Show' of the early 60s! And the Stephen Sondheim medly surely only had resonance for those born in the 1940s? Our final showtime was magician Michael McGurk. We wouldn't normally go to watch a magic show, however, we have to admit that this performer was well worth watching. His sleight of hand was incredible and we still can't work out how he did the rope trick! We also felt that apart from the Thursday, when 50s cover band The Bluejays played in the Queens Room, the ballrooom space, that a handful of guests who went ballroom dancing were over-indulged when music catering for the sort of dancing most of us do at functions and weddings would have been far more popular. Most people we spoke with loved the Bluejays although we would have preferred something more contemporary. Sailing with Cunard, you would never know that Abba or the Bee Gees ever existed! Our cabin, with balcony was very impressive. I'd liken it to a good four star hotel, although the twice daily cleaning and tidying was way better than anything you'd get in a UK hotel. Our steward was delightfully charming. Due to the unrest in Turkey our itinerary was changed to include a visit to Sarande in Albania. This is a scruffy and down-at-heel seaside resort with little to commend it apart from the weather. We walked the promenade and got back on the ship's tender within an hour as there was little else to do. We couldn't believe this was the best option and everyone we spoke to was negative – I'm sure the feedback to Cunard will be universally critical. In total contrast, our call at Santorini was the highlight – a beautiful island and idyllic anchorage in the caldera. We found the drinks, priced in US dollars, to be on the high side, even before the mandatory 15% service charge was added. The wine list started at $40, when considering that in international waters it's a duty free zone, was too much of a mark up on wines that probably wholesale at around $2 per bottle. In summary we liked the laid back and understated elegance of the Queen Victoria and the great service delivered by the ship's crew. If only Cunard pitched their entertainment at the average age of their guests rather than their very oldest, then we would book again in a heartbeat. Disembarkation was smooth although it was slightly irritating to be dropped by the coach at Athens airport three hours before our flight when the check in didn't open until two hours before the flight departed, meaning that we all stood in a queue for at least one hour. As Cunard are in control of everything they could have treated their guests with more care and respect. Read Less
4 Helpful Votes
Sail Date: July 2016
this cruise was very disappointing as it was difficult to get around due to the heavy doors on the ship I unable to get out of my cabin my husband had open the door. The garden room was difficult to leave there was a heavy door before ... Read More
this cruise was very disappointing as it was difficult to get around due to the heavy doors on the ship I unable to get out of my cabin my husband had open the door. The garden room was difficult to leave there was a heavy door before the automatic door As many of the passengers were in the 60/80 age range I was the surprised that the unheated pool did not have graduated steps I could not get out of the pool, three swimming costumes were unworn . The entertainment was poor not enough to do in the daytime on sea days as most activities were in the morning. The set in the theatre broke down during a show also did the video for the piano players very poor maintenance. the whole ship was without water for six hours everyone went to dinner without be able to wash,it was very uncomfortable as well as being unhygenic Chairs on deck sticky and unwashed the food was excellent the service was very good cabin staff. Embarkation was swift Overall there were too many faults to overcome as I kept being caught in the heavy doors . Read Less
9 Helpful Votes
Sail Date: July 2016
Drove down to Souhampton from London and used CPS for parking in the docks. As usual, it was very efficient, although quite expensive. We had a Princess Grill cabin which was as expected with plenty of wardrobe space and drawers. The ... Read More
Drove down to Souhampton from London and used CPS for parking in the docks. As usual, it was very efficient, although quite expensive. We had a Princess Grill cabin which was as expected with plenty of wardrobe space and drawers. The service and food in the Princesss Grill was first class with nothing being too much trouble - the word 'no' didnt crop up once. The sommelier was also excellent and made sone very good choices for us - he chose the lower end price wise. Drinks and wine on board are expensive, even more so with the depreciation of the pound. Service throughout the ship was also excellent. The only down side was the production shows which were very poor. Alhough the singers and dancers work very hard the material they have to work with is dire. Most of the music we weren"t familiar with. When you consider that the average age on board was well into the sixties where was the music of Cole Porter, Gershwin, Rogers and Hammerstein? There was a good variery of guest acts, of course they wont be to everyones taste. We had very calm seas all the time and good weather with a couple of showers in Messina. There was a burst piipe on deck 6 which necessitated a total shutdown of water throughout the ship for five hours from 3.45pm until 8.45pm so I had to buy some baby wipes to try and wash with. Didn't see any evidence of the Norvo virus which other reviewers have mentioned. We love the ship and have already booked our next cruise on her. Read Less
6 Helpful Votes
Sail Date: July 2016
The Cunard liners are the only liners we travel on. They are of consistently of a very high standard. The accommodation in Queens grill suites is excellent with a fully stocked free in room bar. The grill dining room and lounge are very ... Read More
The Cunard liners are the only liners we travel on. They are of consistently of a very high standard. The accommodation in Queens grill suites is excellent with a fully stocked free in room bar. The grill dining room and lounge are very comfortable with excellent food and service. Entertainment is usually very good with great shows in a magnificent theatre. Overall I can find nothing bad to say about any of the Cunard liners. Luxury,all three. The embarkation is smooth and cases delivered to your suite quickly. Embarkation is much slower and patience is required . Excursions at each port are extensive and passengers can usually find more than one option to suit at each port of call There are usually shuttle buses ,to take you to the hereby city/town,if you decide not to take a planned tour. Voyages from Southampton have many wheelchair / Zimmer frame passengers and on the whole come from the UK. If a more international spread it is advisable to do a world cruise ,or part of it , which will involve flying at some point of the holiday In conclusion, I have no hesitation in recommending the Queens . Read Less
2 Helpful Votes
Sail Date: October 2015
Mixed feelings and experiences cruising on the Queen Elizabeth with Cunard. Enjoyed good food, and some (but not all) good entertainment. But with Cunard setting the bar so high, the voyage was not without some shortcomings. First and ... Read More
Mixed feelings and experiences cruising on the Queen Elizabeth with Cunard. Enjoyed good food, and some (but not all) good entertainment. But with Cunard setting the bar so high, the voyage was not without some shortcomings. First and foremost, on the most important "make or break" key factors of food, accommodation and service; Cunard delivered the goods, and delivered them very well indeed. The ship was cruising at full capacity of over 2,000 people, and it soon became clear that it could not cope well with this number. Lifts were often full, gangways congested, and it was a struggle to find a table in the very badly designed main self service dining area (The Lido), with seats being grabbed and reserved for friends and family. This was exacerbated by the very high percentage of passengers with mobility issues. The average age of the passengers must have been approximately 75, if not more. I found it ironic that when I used to visit my late Mother in residential accommodation, there were fewer people around with mobility issues than on this ship! I have every sympathy for people in this predicament but unless there is a quota for wheel chairs etc. the culture of the ship is in danger of changing from one of high end holiday/relaxation to one of residential care and support. Besides this I had serious reservations that in the event of an emergency how would the crew be able to cope with such large numbers of wheelchairs, walking aids etc. We had two well known celebrity speakers: John McCarthy (who was held hostage in Lebanon) and Edwina Currie. Both used the Theatre to address their audience. This caused a major problem since the Theatre capacity was designed for only 50% maximum capacity, where ordinarily the entertainment was repeated later in the evening for the other half of the passengers who were on the later dinner sitting. This meant in order to be assured of a seat and not have to stand or sit on the steps, you had to arrive very early indeed, so early that you had to interrupt and gate crash the previous event / lecture being held in the Theatre, much to the annoyance of those who were legitimately there. In the case of Edwina Currie, the Theatre was previously being used for a Sunday morning church service, and I was not prepared to join an unseemly rush of people pushing their way into a religious service with no intention of being there other than for being early and having a seat for Edwina Currie. So I missed it. A Jazz concert in the Garden Lounge and a "Gala afternoon Tea" also had to be missed due to uncomfortable overcrowding, and it was a similar story trying to get a place to sit outside in good weather. The first three issues could have easily become rectified by the issuing of tickets. Just finding a seat in the main areas to relax and maybe people watch or read, or get a decent (extra charge) coffee often proved challenging. We had a "State room" which is Cunard speak for "Cabin", there was nothing wrong with it, in fact it was very pleasant, well furnished, spacious and with a nice balcony, but why not call a spade a spade? We travelled "Britannia Class" which in plain English means "Standard Class", and was the lowest although by far the most populous of the three classes. Having paid all that money, I discovered I was not "Grill Class" which meant part of the ship was off limits. I couldn't help feeling that if space was allocated to everyone equally, the ship would have been better equipped in coping with maximum volume. Despite the clinking of champagne glasses, the dazzling chandeliers, thick pile carpet, dinner suits, diamonds (you get the picture), this was still not good enough for those one or two classes above us, and it would not do for "Queens Grill" or "Princess Grill" (In plain English 1st & 2nd class) passengers to mix with the likes of us - they had their own quarters accessed by a special key. Class and privilege appeared to play a large part in Cunard's culture, although I noticed that privileges bestowed upon regular clients, did not actually cost Cunard very much. Another irritation was that despite the cruise departing and arriving back at Southampton with unsurprisingly 95% of us British, the ship's theme being the Queen and the Royal Family, the onboard currency was US Dollars, electrical sockets mainly US, and the language American English. I also found it difficult to reconcile the opulence of the ship with some of the excursions. On one excursion we were treated to a refreshment break that included a pastry wrapped in a paper serviette together with fruit juice in the cheapest plastic cup possible. A far cry from cutlery and dinner service used by professional waiters dining under huge chandeliers for our evening meal! On another trip the coach was dirty with unwashed windows, and dust inside. However I reiterate that the most important aspects of the cruise i.e. Food and service were exemplary. Read Less
5 Helpful Votes
Sail Date: October 2015
Booked what was our 16th Cruise with Cunard and I have to say this was the one we enjoyed the least and will likely be our last. A new menu was imposed in the Grills which was a real retrograde step. What was once the hall mark of Cunard ... Read More
Booked what was our 16th Cruise with Cunard and I have to say this was the one we enjoyed the least and will likely be our last. A new menu was imposed in the Grills which was a real retrograde step. What was once the hall mark of Cunard has now been diluted down way too much. As a result the dining experience was poor. The Atmosphere in the dining room definitely suffered as a result. The passengers who had traveled on the old Qe2 were probably the most disappointed as we know what it used to be like. Cunard used to protect is Brand values fiercely but it seems now the Carnival conglomorate has ground it down. The style and class has definitely gone and we became increasingly exasperated at the continual mercenary attempts to squeeze more money out of the guests at every available opportunity. The world club events and guest cocktail parties were terrible. The line gives you cruise appraisal cards to have your say but in the all time we have been on we have never seen anything improved or added as a result of filling them in. Each time we board there is always something that has been taken away or changed for the worse. To be fair the staff are excellent but clearly they have little control or influence over how things are done. If anything we felt sorry for them particularly the ones with many years service. The shore excursions we did were very expensive and at times chaotic. Catching the tour bus from the Rome on your own tour outside the Marcello theatre was a shambles with buses double parked, people getting lost, coach drivers arguing and being cautioned by police and general chaos! We had previously booked our voyages on the Elizabeth for next year and are going to take a week or two to think about it but will almost certainly cancel them. it means that we lose our deposit but there is no point throwing good money after bad. Read Less
4 Helpful Votes
Sail Date: September 2015
We have always cruised with Cunard so can only compare it with comments made by fellow travelers who had used other cruise lines. Almost without exception we are told time and time again that some of the other cruise lines are good, but ... Read More
We have always cruised with Cunard so can only compare it with comments made by fellow travelers who had used other cruise lines. Almost without exception we are told time and time again that some of the other cruise lines are good, but Cunard is a bit special. Bearing this in mind, we take the view that having stumbled upon something very good almost by accident, why would we want to risk thousands of pounds booking with a company whose ships we might not enjoy so much. We have cruised with Cunard 5 times visiting the Mediterranean, Atlantic Isles and Caribbean and we have thoroughly enjoyed it each time. We cannot afford Queens Grill or Princess Grill staterooms, but we find the lower grade cabins well appointed and comfortable, with sufficient wardrobe space (we took 5 suitcases). The food is excellent and the service superb. You can eat 24 hours a day if you choose to including afternoon cream teas and room service all in the price. There is plenty of entertainment with a casino, pub quizzes, dancing and a different high quality show in the theatre each evening. There are interesting speakers and demonstrations of fruit and ice carving and craft classes if you want to learn a new skill. We find it more convenient to visit the restaurant for the early sitting at 6 o'clock as this leaves one free to enjoy the entertainment, or just sit in one of the bars or coffee lounges and chat with new friends all evening. The staff are friendly and eager to please and not just because of possible gratuities as they have no way of knowing who pays them and who ask for them to be removed from the stateroom account. We always pay them as it ensures that the backroom staff in the kitchens etc. are rewarded for making your holiday enjoyable. You can of course give a little extra to your stateroom steward and table waiters etc. if you think the service you have received warrants it. Cruising is pure relaxation and the only criticism I have is in respect of some onshore excursions, which are sometimes not good value for money. We usually choose to go ashore and wonder around at our own pace, as we are not really interested in seeing churches and museums. However, if that is what floats your boat (forgive the pun) there is usually a wide choice of trips to select from. There is a well equipped fitness suite for those who get withdrawal symptoms if they cannot visit the gym, but personally I don't, so I stay away. There is always plenty of information provided about shipboard activities and a daily news sheet is delivered with your bedtime chocolates every evening to let you know what is going on in the rest of the world, outside your floating cocoon. I have not wasted time describing the ports we visited as obviously you would only select a cruise that was due to visit the places you want to see, unless like us, you just enjoy the luxury of being on the ship, then an interesting port to visit is a bonus. Cruising is like most things in life "you get what you pay for" and Cunard is very good value for money. Read Less
1 Helpful Vote
Sail Date: June 2015
Just returned from our fourth Cruise on the QE and we were not disappointed. It remains our favourite ship. The ship is clean and well maintained and we have always found the service on board to be excellent. Sailing from Southampton to ... Read More
Just returned from our fourth Cruise on the QE and we were not disappointed. It remains our favourite ship. The ship is clean and well maintained and we have always found the service on board to be excellent. Sailing from Southampton to Rome and back including calls at Naples, Monte Carlo and Barcelona + others, we found the itinerary excellent as was the weather. Our Balcony cabin,4167, was well maintained and our steward (Eric) very helpful. We did have a couple of minor 'toilet' issues but they were soon resolved. Room service was excellent and of course free. Not having a kettle in the room is now not an issue for us - just order a cup of tea etc for 7.15 or whatever, it is usually hot and on time. Given first sitting in the Britannia restaurant , we changed after a couple of nights to second without any problem as this meant we could incorporate 'Afternoon Tea" !! Our waiter, Rolando, was very attentive and offered a high standard of service. Regarding the menus we felt they were OK, but perhaps not as appealing as previous cruises. Also, as the days got hotter the air conditioning got cooler and we did have to complain on one particular evening as there was a positive cold downdraught. We thought the food in the self service Lido was excellent and well presented throughout, if perhaps a little repetitive in the 'cold buffet' section and I wish they would fry/cook the English bacon a little more. On this Cruise we did several of the Cunard excursions and contrary to popular belief we found them to be generally well put together, interesting and reasonable value for money. At least you were informed of what you were seeing !! We particularly enjoyed the Rome / Vatican and the Herculaneum Tours - the tour guides were outstanding. On the down side we did find the entertainment, particularly the ships own dancers and singers rather disappointing, they tried but could have been better. Robert Winston,as usual gave excellent presentations. However, although listed as a guest speaker on the Cunard website for the Cruise right up to the day of departure, Jeffery Archer failed to appear and we were advised that he was never scheduled to be onboard ??? Disappointing and very poor from Cunards point of view as several people we met (including Robert Winston) had also been wondering where Lord Archer was and we were looking forward to seeing his presentation. Could not fault Embarkation, yes there was a wait (we arrived about 11.45am and were on board by 1.00pm) but it was organised and Diamond / Grill passengers deserve priority boarding so we have no problem with that. A couple next to us were complaining about the wait - however they had arrived at 10.30am!! Likewise Disembarkation was very smooth and well organised and we were off ship by 9.15am. Altogether an excellent Cruise on a beautiful ship. Read Less
Sail Date: December 2014
We have just spent 11 nights on the Queen Elizabeth in cabin 8174.Firstly we wish to point out this we considered this cruise superb value for money and the comments below are just points where we think there could be improvements. Our ... Read More
We have just spent 11 nights on the Queen Elizabeth in cabin 8174.Firstly we wish to point out this we considered this cruise superb value for money and the comments below are just points where we think there could be improvements. Our cabin was below the lido outdoor deck area.Although there was little activity in this area we experienced heavy footsteps early most mornings.It appeared to be one particular crew member(an officer)who did not wear deck shoes.We mentioned the problem to the Pursers desk and asked them to contact the area responsible but they said they couldn't and we would have to contact them when the event actually happened i.e. we needed to get out of bed at 5.15am to tell them !!!!....they thought this was an adequate response. Other minor niggles included the TV sailing chart & details beeing constantly wrong.I don't think it had the departure time of any port corresponding to the time show in the ships daily newspaper.It also showed the time to Oporto when the post had been missed and we were on our way to Vigo.Incidentally the Captain made one announcement that we were not visiting Oporto,which we and many others missed.The ships newspaper arrived that night to tell us that we were in Vigo but no mention of why we were not in Oporto? The daily ships newspaper was a constant source of enjoyment to spot the mistakes!!! We apparently had a sailaway from Bodrum when we left Lisbon...Champagne was spelt Champain.........the Cruise Questionnaire prize draw was showing to be held on the EVENING we arrived in Southampton.Just a few too many errors which were not spotted before the newspaper was issued to passengers. To end, we do wish to say we enjoyed the cruise and,as I said,it was superb value for money but just lacking that final piece of management   Read Less
1 Helpful Vote
Sail Date: November 2014
This was our first cruise on Cunard Queen Elizabeth.cruise number Q420B We normally cruise with P & O and have always enjoyed our times on their ships . We booked on the Queen Elizabeth on this 25 day cruise in August . We were under ... Read More
This was our first cruise on Cunard Queen Elizabeth.cruise number Q420B We normally cruise with P & O and have always enjoyed our times on their ships . We booked on the Queen Elizabeth on this 25 day cruise in August . We were under the impression that this was one complete cruise. We flew to Rome on easyjet which had a luggage limit of 20 kllo's. Not really enough for 25 days cruising So we paid an extra £10 for our excess.Everything went to plan at Rome and we were shown to our cabin which was a good size and and very comfortable . The Queen Elizabeth is a beautiful ship . We had booked a table for 2 on the early sitting..The waiters were very polite and helpful . We had a day at sea and arrived at Corfu on the third day It was a beautiful day and we went ashore sightseeing. In the middle of the square a fell up a step which caused me to develop a huge haematoma on my left leg.. I managed to board the ship and was taken to the ships doctor. She disembarked me and my husband and sent me to a corfu hospital . The cruise went on to Dubrovnik and then on to Kotor which we obviously missed The ships doc had said that we could join the ship further along in the cruise at Venice We used our original cruise cards but when we boarded the ship we were told that we could not have our original cabin.I had previously spoken to Sam at cunard office and he said that we should have the original cabin I put this to the staff on the desk who said then that we were lucky to have the cabin.All was okay and we ate at our table for two. The next day we were told that we were being transferred to the the late sitting on a table of six When i ask why? i was told that it was not one cruise in fact it was 3 cruises not one continuous cruise The woman in charge of the restaurant was very rude But eventually we managed to keep our table for two . ..We had to renew our cruise cards and have our photo taken 3 more times. also we had 3 letters stating that we had not given them details of our credit card. Halfway through we were given $400 dollars on board credit but the next day they cancelled the credit saying that we should have used it all on the one day we were given it stating that this was a different cruise. We were not made welcome at all by the desk staff who blamed the whole fiasco on our tour agent. saying that they should not have sold it to us as a complete cruise. But in our cruise book and in the Cunard book it was offered as a complete cruise. This was not a happy cruise We had paid nearly £6,000. for it ! We will never cruise with Cunard again. We will stick with good old P & O. Read Less
1 Helpful Vote
Sail Date: November 2014
First I will start by saying my wife and I are travel agents whom when on any cruise we look at it from the point of view, could we place a client on this ship or this cruiseline, with confidence? We do compare with other cruiselines and ... Read More
First I will start by saying my wife and I are travel agents whom when on any cruise we look at it from the point of view, could we place a client on this ship or this cruiseline, with confidence? We do compare with other cruiselines and with what the cruiseline is portraying in their pre-cruise advertising, basically "will my client receive the treatment that (in this case) Cunard is selling." On this Cruise, Cunard missed totally. It seemed that everything was based on what was convenient for Cunard not the Passenger. EMBARKATION I will start with EMBARKATION IN ATHENS- We had arrived in Athens 3 days prior to departure and decided to take a taxi from the Hotel to the port. We arrived approx. 11am and were on the ship immediately after they started the embarkation process. Embarkation went very smooth as there seemed to only be, approx. 250 people who arrived early. We were also allowed to enjoy our stateroom right off the bat and were surprised upon entering, that our luggage was ready for us outside our room, that was great. Cunards policy is to take your passports for the duration of the cruise which I find is a blessing as we did not have to worry about it for the entire voyage, although I have heard that some people refuse to hand it over, which is their prerogative. (We will get to that later) STATEROOM We booked an Interior room as we are smokers who have decided that, with the balcony non-smoking policy and the fact that we have cruised the Medit. previously, there was no need for the extra cost and love the total darkness you can get with the inside room. Stateroom was impeccable other than the previous passengers sock and clear bags being left in the drawer. We are not hard reviewers, and are easy to please but being Travel agents we must analyze these things, personally, it didn't bother us, but it might offend some of our clients. The bed and pillows were the most comfortable we have slept on which came in handy as the entertainment was a little lacking and repetitive. Bathroom was a good size and storage was excellent. It could have been cleaner but with the turnaround time we were happy with our stateroom and attendant. STATEROOM ATTENDANT- was excellent, I only request my ice bucket filled daily and we give many days off to our attendant as we feel these people work very hard and always attain 1 of the 12 rules of the staff which is "to always smile". - Posted about the ship is 12 rules that Cunard requires of their staff at all times and can be found on their website and on the ship, we found that Cunard employees fail to reach 6 out of 12, regularly. The biggest was "We never say NO, we find an alternative"- It was very disappointing to hear more "no"s on this ship than all our 7 cruises in the last year and half put together. As well, I forgot that upon embarkation I had asked where the smoking areas were to the girl working at the Pursers desk on the ship, she broke another RULE that "our employees are well prepared and know everything about the ship hence she could not tell us where the Smoking lounges are- not a big deal but Disappointed. Back to the stateroom, it was excellent as well as attendant. ENTERTAINMENT- The shows were adequate but the same, Cunard Singers and Dancers were mediocre at best. 1 Comedian for 1 night, who was very good and broke up the singing and dancing theme, hence we did not go to every show. The library was excellent but the cases are locked up most of the time which I thought was a slap as with the type of clients on this ship I thought there would be more trust. The extra charges for there tutorial type classes was disappointing as there was really not much else to do as an alternative for us- we don't drink. I will say that my wife and I are really not suited for the type of entertainment that was offered and we knew that going in so we really could not put down the type offered, but the variety and quality was not there. PORTS- well this is where it gets very DISAPPOINTING- after cancelling Tunis 2 weeks before departure (mind you with good reason- Safety!!) the alternative was Albania- nice if it was July or August. This port is still in the begining stages and we were tendered in which is no big deal but there was nothing to do unless one visited the Archeological site(Butrint) It seemed to me that this port was picked out of convenience and financing as I am sure it did not cost much for Cunard to float in the bay for the day and use the lifeboats as tender ships, there are loads of Greek Isles they could have picked in place of "OLD CARTHAGE"- and Albania Disappointing again. MONTE CARLO- Well this is the biggest "lunchbag letdown" I have ever witnessed and actually took me to the point of anger. Many, many of our fellow passengers as well as ourselves chose this Itinerary for the port of Monte Carlo. 8 hours could have been filled very nicely with a visit to the Princes Palace and Casino and glimpsing at the very expensive Yachts that frequent this City State. I was dying to see this port. THE SAGA-The day before Monte Carlo, we arrived in Livorno. It was raining in Livorno and Pisa on and off for the day. With everyone back on the ship for the night and ready for the journey to Monte Carlo during the night. Early dinner was being served and a few minutes in to dinner, the Captain comes over the speaker to inform all passengers that due to the "possibility" of rough seas, 30 knot winds and rain, that for safety reasons, she would be cancelling MONTE CARLO the next day and we would be staying in Livorno the next day. WHAT!!!!, the whole dining room went into a heavy sigh- MAJOR DISSAPOINTMENT-. This was the talk of the ship for the next few days. Now I know you are saying to yourselves "well these things happen, but safety first, it has happened before, what are you going to do?" and yes I have had this happen to us many times as well. But to cancel it 12 hours ahead of time for medium seas???? We watched The Costa ship leave heading to Savonna, ferries galore, container ships and a Seaborn Yacht leave for the same Ligurian Sea we were going to be crossing, so we are thinking whats up with that? How come these ships are not worried? The reason I am so upset about this is because after the announcement, the wife and I went to the Pursers desk to change some American to Euros, It was only us and 3 other people standing there, while standing there we overhear the attendant calming these 3 people down saying " Don't worry the Captain is aware , all is good you will be able to go to the embassy tomorrow in Livorno and we have already talked with them, you can get new passports, it is already looked after, no worries.. Now I am more disappointed, as this is 15 minutes after the M.C. cancelling announcement. We have been on a Disney Cruise with many families and young children in October, we were following around a hurricane which had devastated many Caribbean Islands and YES it was rough, but HEY we are on a cruise ship, a huge ship, this is what they are built for. All passengers know that there is the possibility of some rough seas, but we are cruisers we can handle it, we will all be in bed on the way to Monte Carlo so no Biggie. So now I am thinking that here we are not going to Monte Carlo so these people can get their passports the next day, hold the whole ship hostage for 3 people who obviously decided contrary to most of us, not to hand their Passports over. BAD DECISION ON THE CAPTAINS PART. and the BIG KICKER it was sunny, 60 degrees and 6 kph winds in Monte Carlo all day the next day. The second day in Livorno was the worst weather, we stayed on the ship and I checked the weather in Monte Carlo every 2 hours on the internet just to get more Dissapointed. I and most did not get off the ship for round 2 in Livorno. The weather was brutal it downpoured all day with thunder and lightening in LIvorno all of day 2. Here is my conclusion- The weather for the night crossing was the perfect excuse to not dock in the one of the most expensive ports in the world to visit (for the cruiseline) thus saving Cunard money and conveniently now they will be able to get these passengers passports. Now this is just my opinion but c'mon 30 knot winds is not that bad- and this brings me to the reasoning again that this cruiseline looks after what is good for Cunard not what is good for their passengers. I am not the only person who felt this way, it was the talk of the week, there was no reason not to go to Monte Carlo- there must have been more to it than the rough seas. TOTAL DISAPPOINTMENT. DINING-Food was Hit and Miss, no garlic butter. Again another "no" I even asked after the first "NO" the week before that if there was Lobster the next Wednesday, please could I have garlic butter. Come Wednesday "sorry sir but "NO" there was no garlic butter. I saw chopped garlic upstairs for pizza and I had butter on my table- how hard would it have been to put together some Garlic Butter??? No cold milk anywhere for cereal???. It seemed that first nights pork went a heck of a long way with pork related dishes lasting for about 4 days. Lack of desserts 3 at dinner and Minimal desserts offered at the buffet Compared to, say, Princess, who has that wonderful International Cafe with wide selection of changing desserts constantly. Food was definateley nothing special, coupled with missed salads and no Garlic butter, hmmm!! DISSAPOINTING. As for Cleanliness, we never saw anybody outside picking up stray glasses or cups. Very infrequently you would see someone clean outside, some cups would be there all day and into the next day. VAT tax of 22% for the second week of the cruise in international waters was odd!! or for some people their whole week cruise. Charging to get from the pier to port entrance in Barcelona was silly, 4.50 euros each way. If you are going to take us to a port, it should be your obligation to take us to the action. The whole outside areas of ship put away at 5pm every day apparently an S.O.G forcing passengers to be inside all night, 5pm- just never seen this. Never was I offered a drink in the buffet, waiters had to be asked, everybody just found this odd. I had to put the burning ashtrays out on deck 3 approx. 8 times in 14 days due to smoke and at one point flames. They have no garbage cans on deck 3 promenade so people will use these odd shaped ashtrays which are attached to the pillars to put there garbage in and I felt it was really dangerous. Now, I know it seems like we are slamming Cunard pretty hard but they really have to take a look at what they are promoting and what they are offering. They push this "White Star Service" and for the most part we did not feel it was there, I have been treated way better on just about every other Cruiseline I have been on. Considering Carnival owns most of its competition they should really have a look at what they are promoting and see if it really is offered to the customer. They have a beautiful ship which is set up for great movement and no crowding but as stated I think the are missing the real concern for their passengers- SERVICE, Monte Carlo should never have been missed and I think they should all be compensated in some way due to the Mickey Mouse reason for missing it. If there was a real safety concern then fine, things happen, but c'mon -30 knot winds??, and to leave us in a thunderstorm in Livorno was ridiculous. Even if the Captain had apologized for a bad decision it would have been soothing - the least she could have done. She should not have cancelled Monte Carlo they should have cancelled Toulon- they take us to a port on a Tuesday whose claim to fame is being a Naval Base- -and the only day the Naval Museum is closed is on Tuesday, HUH!! We are not petty people and love cruising, all in al,l the base service on any cruise is some of the best you will see in the Travel Industry, BUT don't promote something so heavily, and not offer it. This is definately not high class service as promoted. The only thing high class about Cunard is the passengers being dressed up every night. We give it the Luxury status. There was one fella who worked in the buffet who should be teaching all other staff how to serve the passengers.Named Palo. Him and our stateroom attendant were the only two who made us feel like we were appreciated instead of a burden. Cruiselines - they are all great- but with Cunard the only really enjoyable thing was the the relax time. there was plenty of it due to the fact that there was very little to do that interested us, We had the most relaxing time. The ship is beautiful, The insights program would be great if there was more than 2 hours of lecture time a week- by each speaker. We don't play bridge, drink alcohol, or ballroom dance, we really enjoyed tea but those sandwiches are different. I don't know how they can physically put a "HINT" of the filler so thin on the bread.-Odd, I hope this wasn't a long whining review, that was not my intent, I am just looking at this from the point of view -"could I place my clients on this line confidently" and I am sorry to say that there was more negative than positive, but it could be fixed very easily, PUT the client first, not Cunard, their pocketbook and their employees. This Cruiseline must have a small, loyal following that keeps it afloat. As you can tell we were very disappointed and hope that maybe some of these things will change, as stated it was relaxing, and maybe that is the attraction for most of these positive reviews, but I think that it would be nice to have the option, not to be forced on you due to lack of activities,and please think of the all passengers first- not just 3 of them.   Read Less
Sail Date: November 2014
I sometimes think some people are so critical that they are determined to find fault at any cost.This ship is so beautiful it is like walking through a lovely work of art.Every area is so elegant,comfortable and so carefully designed that ... Read More
I sometimes think some people are so critical that they are determined to find fault at any cost.This ship is so beautiful it is like walking through a lovely work of art.Every area is so elegant,comfortable and so carefully designed that you cannot help be impressed.We had flights with Ba from Heathrow T5-outbound was delayed by an hour as was the flight from Manchester-even so embarkation was like a dream and everyone boarded without any trouble.Cunard staff take care of everything from bags to the emergency drill so efficiently and even kept the dining room open for us late comers.We booked very late and were given a lovely stateroom with a large corner balcony with sunbeds as well as table and chairs. We were allocated a lovely table for 4-nice company and frequent cruise goers so we were able to pick up lots of tips.We found dinner every night quite delicious with many options-great waiters who were most attentive.Breakfast we chose from the buffet -only because with such a vast choice you are able to have exactly what and how much you want.The selection is tremendous so cannot understand people who are determined to grumble. There is so much to do all through the day-dance classes,lectures,quizzes,deck games,heated pools and hot tubs,Spa treatments(EXTRA COST) and lots more. Entertainment differs every evening with lots of people who obviously come for the dancing enjoying the Queens ballroom-an ART DECO masterpiece of design with chandeliers and beautiful glass everywhere.Singers and dancers and big band orchestras,Westend theatre shows-so much to see and do-I could go on and on. Trips ashore were easy including a day via the tenders to Albanian port of Sande-not of great interest.Enjoyed Malta-there on 11th November(British ex Service men where in Valletta for ceremonies which was quite moving).Went on open top buses in Valletta and also Palermo Sicily which we always think is a good way to see a city quickly.Our last trip was Sorrento from Naples at your own pace-which was a trip down memory lane for us. Disembarkation at Rome was simple and well done as we came to expect from Cunard-this is where we have found fault with the way BA handles customers.Three coaches arrived together-many older and disabled people dumped at the airport-desk was manned but staff refused to open and accept passengers for another 1/2 hour.Long lines getting more irate -then slow progress until chaos onboard with blocked aisles-not enough overhead luggage space.Missed the slot and waited another 40 mins to take off.Awful sandwich for lunch quite inedible (package said British Inspiration on the side) must be joking.late into Heathrow-bus pulled from service so had to wait almost an hour outside.Come on BA -PULL YOUR SOCKS UP. Loved the cruise-hate flying with BA. So what to do in future??   Read Less
Queen Elizabeth Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.4
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.5
Enrichment 5.0 3.7
Service 4.0 4.0
Value For Money 4.0 3.5
Rates 4.0 3.5

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