2 Helpful Votes
Sail Date: August 2019
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great ... Read More
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great magician, awesome juggler, and very interesting high-tech lights\video\music act. The food was great in both formal dining room and buffet. They have great video screen at the pool that plays recent movies (that you can also view later in your cabin). There are fun "touch screens" on every floor where you can locate the people you are travelling with, see deck plans, the entertainment schedule, AND there is fun "explorer puzzle game" for the kids to play. There are 3 regular sized pools (one is private one for adults only near the spa), and one very small "kid's area pool", so there are different options. I think they make good use of the space and boat doesn't feel too large (or too small). Also, very "non pressure" from the staff. I've been on some cruises where they are always trying to sell you things, but this ship wasn't like that. Stops on our cruise were awesome. In particular I loved Quebec City, & Prince Edward Island. Halifax is nice, but a bit more of a bustling city. Sidney Nova Scotia is cute town but a "young port" so tour options (e.g. if want to go to the Alexander Graham Bell museum) are limited if you don't book ahead. You can't even really even find a taxi. - - - CONS: There are limited shore excursions and most of the good ones they sold out months before the cruise. (Not sure why they can't see the high demand and arrange for additional tours). It ended working out OK for us though because we found that for most ports you can find alternative tours outside of the port for cheaper than Princess charges. The EXCEPTION though is the port of Sydney, Nova Scotia. If you don't book something ahead won't be able to find trips on short. The "app" (where you can order drinks and see entertainment schedule seems to be a bit of a work in progress (didn't work very well for me). I could see upcoming events schedule but never could do anything else with it. There was mystery "high seas heist" ongoing game that we participated in, which was semi-fun but sloppily run and slightly confusing. There is "kids club" for area but for some reason it is closed from Noon-to-2PM so it didn't work out well for my wife and I when we wanted to do some of the things like the art auction on the boat, or trivia. Also, the staff in the area are not that friendly, and per my kids (so take with grain of salt) they had strictly regimented task for them to follow. (e.g. they couldn't just draw, read, play video games or Foosball when there was an activity like "t-shirt painting" going on. You have to do what group is doing while in kids club, at least if you are in the 7-to-11 year old section). Perhaps not the cruise line's fault but found the "exit port" in Brooklyn NY to be run horribly. A lot of confusion, and they routed people into different lines... allowed people to cut in the lines... and ultimately you could just walk out of the port if you wanted to (there was no security check or anything) so all the confusion wasn't really necessary if they were better organized. Lastly, bad ratings to our cabin (E514), mostly because it is located directly above the lounge where loud music is played most nights. Read Less
2 Helpful Votes
Sail Date: October 2018
We decided on this itinerary because of the many ports of call in both Canada and the U.S.. The ports of lived up to our every expectation. The on board experience was even better. The dining whether in the buffet, dining room or ... Read More
We decided on this itinerary because of the many ports of call in both Canada and the U.S.. The ports of lived up to our every expectation. The on board experience was even better. The dining whether in the buffet, dining room or speciality rooms a was as fine as any on the seas. All of the entertainment was equal to or better than that found in professional productions in major cities. If asked what surprised us most about this cruise it was the entertainment on board, being well above that found on other cruises. Every crew member was very friendly and willing to go above and beyond to may our time on board the enjoyable. Including but not limited to embarkation to disembarkation. Our Princess planned shore excursions were well designed and fit their description. This being our 17th cruise overall and 5th on Princess we were the experts in our group. The couple we traveled with had only cruised on a European River Cruise before this trip, they were very impressed, stating that they are looking forward to returning. Read Less
Sail Date: September 2018
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. ... Read More
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. My perspective is of an adult, and safety for the children. Arriving a day before the cruise at Quebec City, we found it quaint. (We had been there once before on an excursion with another cruise line). Our embarkation seemed to have gone smoothly, until i found that all my cruising info papers, med sheets, all the papers i bring with me were missing, and were lost somewhere between the port and the stateroom. I called the front desk, they didnt have them. Okay we can deal with that, there are always the originals to find on the computer. Although i didnt like my information out in public. The problem was they had no service to speak of and my husband after using his free 100 minutes, paid for 200 mins(I dont know why they dont go by Megabytes), and by the time he would get on, it had "used" up all the time he had. You couldnt sign off, and for some reason their antiquated system kept you on, if you didnt "officially" sign off. Luckily we were in a concierge room, (which we paid a lot more for) and our concierge had printed out our entire itinerary, and was excellent. All three concierge "cast members" seemed seasoned, and Disney schooled. We especially liked Andy. A major problem occured when we tried to sleep the first night. Our "special" concierge room was under the Cabana's outside buffet. It was oddly configured, possibly 2 staterooms put together to make a large suite with 2 full bathrooms, and a tiny closet. There was lots of draw space. BIG PROBLEM....I didnt sleep for the 1st night because there seemed to be no sound insulation above the master bedroom, and the outside buffet. Until late, the first night all we heard were shoes thumping and chairs screeching. My husband and I missed the first excursion, the following day....we were exhausted. By the way the room number was 8602. DO NOT CHOOSE THIS ROOM, if you want to sleep. This is the basis of any trip, not feeling like your dragging and are sleep deprived. After the first night i called the concierge to ask them what they could do. They said they couldnt control the people eating in the cabana. I had gone up to the cabana and evaluated the situation and found that if the could rope of or take away 2 tables right above us, that may help the situation. I gave each person working there including the "officer" $20.00 each and ask them to please remove or rope off the tables. They said they couldnt promise to do this. Second night, same thing. I called the concierge, who happily came to my door(2 females) and in a disney manor jumping and smiling told me how great i looked. After that went on for a while i asked them to come upstairs to see what i was talking about. The Cabana was roped off for that one night. After that i gave up. it was hit or miss whether i slept or not. On to excursions. They were not great, and somewhat boring. I spent most of this review on the stateroom, so i am not going to recap them, except to say, there was one dangerous part of an excursion where we asked if we wanted to walk over a dilapidated walking bridge. I thought disney wouldnt allow this if it was dangerous, so we embarked. The bridge was held together at certain parts with what seemed to be rotten fiber board. We had to tell children and others to watch and we turned around and got off the bridge. This was in Baie-Comeau. The only other bad experience with excursions, was when we returned to the ship and were delightfully welcomed with hot chocolate. It was a chilly day. The drink was so hot the first sip i took, i immediately had to spit out because it was scalding the inside of my mouth, and i wasnt about to swallow it. I angrily told the servers, who just looked at me, that they need to test the temperature on this, before serving it. The burn stayed with me until after NY, but under the circumstances of all else, it wasnt something continuously happening so I protested no further to the servers, who i am not sure understood English anyway. I should note also that while we on an excursion, our stateroom door was left propped open all day, and the Executive Hoosekeeper, mortified by this was so anxious to apologize(which i appreciated greatly). This only happened once. Good stuff: The entertainment during dinner, where your waiting service followed you to each venue, was excellent! Best part of the cruise. Manuel, was excellent, and gave service with a smile. Cant say enough about the wait service. He even did magic Palo, their upscale italian restaurant, had wonderful food, and our waiter, was a consummate disney actor who made the experience almost real. His name was Roberto, excellent. We had children of 4 different ages. I think they all enjoyed their clubs and especially their special dress ups, princess gathering, Royal Teas.....we scheduled them for every ago approrriate activity you could do on the ship. This is why we went on the cruise, for the children. So this is the thing....We do family cruises every few years, with up to 47 people. I am torn because i have reserved 12 rooms for a family cruise next December, to the Bahamas, and this cruise is in no way an adult cruise. It 99.9% for children, or adults who have younger children, or adults who would prefer to be a child. I am hoping i made the right decision. I am hoping the more than one bad experience i had on this cruise will not happen again. The last Bahama cruise i went on with Disney seemed awesome compared to what happened on this one Read Less
Sail Date: September 2018
There were many older people on this cruise but everyone was nice and they knew how to have a good time. I would not recommend for younger crowd. The staff was wonderful which is the norm for NCL. I have cruised this line 6 times and ... Read More
There were many older people on this cruise but everyone was nice and they knew how to have a good time. I would not recommend for younger crowd. The staff was wonderful which is the norm for NCL. I have cruised this line 6 times and each and every time have had a great experience. The shows were very good. The food was tasty and the portion sizes just right. We took a mid-ship inside cabin and although small we are only in the cabin to change and sleep. Also, there is not much to see if you get a balcony on this cruise. Quebec City and Halifax were beautiful and so clean. I recommend the 2 hour nature cruise excursion in Bar Harbor. It was informative and you did actually see wildlife and you still have time to check out the City. The Bay of Fundy excursion was kind of a bust as it was boring although you did get a decent lunch and get to see several different areas. Pre-cruise we stayed at the Grand Times Hotel in Quebec City. Very reasonably priced, large room and bathroom. You will need to ask for extra towels at check in as they only provide one towel:) The check in process after midnight was efficient and the staff very nice. We took a cab from airport to hotel and from hotel to cruise ship. This hotel only takes you to the airport. Read Less
1 Helpful Vote
Sail Date: September 2018
This ship is medium size which we like. Our mini suite was great.Having a larger bathroom & balcony was very nice. Our room steward kept it neat & clean. Food on the ship, some good & some bad. Specialty dining in ... Read More
This ship is medium size which we like. Our mini suite was great.Having a larger bathroom & balcony was very nice. Our room steward kept it neat & clean. Food on the ship, some good & some bad. Specialty dining in Cagney's, Moderno, Teppanyaki, & LaCucina were all very good. The main dining was average at best and the buffet which we only ate breakfast had a good variety but wasn't hot. Bars and entertainment were good. We went to all shows in the main showroom Stardust. Comedian Harry O'Donoghue was great. Their show Elements which included magic and music and dance was also very good. We also.enjoyed the Bliss Lounge for dancing. Quebec Tour to Montmorency Falls was good. Bar Harbor Acadia National park & lobster bake was great. We have been on five other cruises but this was first on Norwegian and we would cruise with them again. Read Less
2 Helpful Votes
Sail Date: September 2018
View Fall Foliage in Canada and New England areas. There was NO fall foliage. Local guides told us Fall Foliage appears from mid to late October, we were 4-6 weeks too early. embarkation was smooth with no delays. Day 1 had excellent ... Read More
View Fall Foliage in Canada and New England areas. There was NO fall foliage. Local guides told us Fall Foliage appears from mid to late October, we were 4-6 weeks too early. embarkation was smooth with no delays. Day 1 had excellent weather sunny and 75-80 degree temps. Day 2 cold, windy, and rain. Windjammer buffet had average tasting food, no variety 95% of the food was the same every day. Expected more local foods and items from New England e.g. Clam Chowder. Breakfast and snacks at Cafe Promenade were the same every day and mediocre at best. Food in Sapphire Dining room again was average at best. Didn't see any local favorites on menu. Some items e.g. the Steak Diane wasn't very edible and had to be replaced with a different entree. Service in Sapphire room however was excellent, the wait staff, Kenneth and Mohammed were the best. Cabin was neat and clean. Entertainment was average. Casino was to have low limit tables at times but bet minimum never changed. The entire time 2 elevators never worked and 2 others worked occasionally. Read Less
Sail Date: October 2017
Have always wanted to see Quebec and New England States. Next time I will choose a smaller vessel, and earlier time of the year to travel. The ship needed a lot of updating, especially the bathroom in the rooms. Much too old, too worn and ... Read More
Have always wanted to see Quebec and New England States. Next time I will choose a smaller vessel, and earlier time of the year to travel. The ship needed a lot of updating, especially the bathroom in the rooms. Much too old, too worn and too small. The dining in the restaurants were outstanding, the buffet was just okay and your choices were limited as far as main dishes and desserts (except cookies) all tasted store bought. Fruit was not ripe and the help was very nice. Entertainment was poor. Elton John was horrid. Comic had poor taste in jokes. The quartets about the ship were great. Our service was always top notch. Port excursion expensive. Getting off the ship was terrible--very steep, with no one to help you down.Lines very long to leave the ship. Again, thought the staff was amazing. Would not travel this large of a ship again and this old of a ship. . Read Less
1 Helpful Vote
Sail Date: October 2017
This is not the first time we are doing this cruise, but we are really satisfied with it. Leaving from Quebec city is wonderful! The ship is a good size, it was easy to find our way on the ship, specially with fishes on the carpet, ... Read More
This is not the first time we are doing this cruise, but we are really satisfied with it. Leaving from Quebec city is wonderful! The ship is a good size, it was easy to find our way on the ship, specially with fishes on the carpet, facing forward. The dining experience was also excellent. We had great food, and a variety of choices in the buffet. We really like the fact that it is a freestyle, not as some other cruise lines that proclaimed they have anytime dining, and it is not the case. On Norwegian, we have no reservation for dinner, at any time. It is also easy to have a table for 2. We almost never share tables, because my husband doesn't speak english, and at any time, we felt like asking for a favor, to have a table for 2. This is a cruise I would recommand for sure! Read Less
1 Helpful Vote
Sail Date: October 2017
We had never been to Canada. We live in Florida so this longer cruise was perfect, we only had to fly one way. We love to travel on Holland America Lines, so the fact that Zuiderdam was due for an interior face lift did not bother us. We ... Read More
We had never been to Canada. We live in Florida so this longer cruise was perfect, we only had to fly one way. We love to travel on Holland America Lines, so the fact that Zuiderdam was due for an interior face lift did not bother us. We know and love their standards, so could put up with a few chips and rips. The Crew was wonderful, always helpful & Roxan in the Ocean Bar is the Best Waiter on board. the Food was a little odd by the second week. (an awful lot of fish, for someone who does not eat fin fish.) The food we ordered was good & we could order a baked potato if the sides did not appeal. I must say that the entertainment on board was a little disappointing, where did all the small bands and other singers & guitar players, that used to be in the small bars, Crows Nest, Atrium & Dining Room go? We miss being able to order afternoon drinks & listen to a Duo or single musician entertain us. The music seems to be at night & if that band is needed for the main show, nothing!!! Read Less
Sail Date: October 2016
Repositioning from Quebec to Ft. Lauderdale, where our home is in Hollywood. There were only 3 children on board, making it an adults only cruise. Great people to enjoy a treat and coffee at the International Café. The original ... Read More
Repositioning from Quebec to Ft. Lauderdale, where our home is in Hollywood. There were only 3 children on board, making it an adults only cruise. Great people to enjoy a treat and coffee at the International Café. The original production shows in the theater were outstanding. Very relaxing and the food as always was spectacular. MILK: I really enjoyed the whole milk as a treat on board. I asked but never found out the source of the dairy milk, but it was good with every meal I had on board. It could have been a little colder, but I put ice in it and it was memorable. By accident we joined the Cruise Critics for lunch, but were welcomed and had a enjoyable time. We are dedicated Princess Repositioning Cruisers. We have been to China, Europe, Panama Canal, and South America. As soon as we get home we start looking for our next cruise Lee and Lourdes Read Less
2 Helpful Votes
Sail Date: October 2016
We were looking forward to a "Fall Colors" cruise. It was our second HAL cruise, the first being aboard the Neuw Amsterdam. Enjoyed Quebec City and Saguenay but then got hit by a "subtropical depression" and missed the ... Read More
We were looking forward to a "Fall Colors" cruise. It was our second HAL cruise, the first being aboard the Neuw Amsterdam. Enjoyed Quebec City and Saguenay but then got hit by a "subtropical depression" and missed the next two ports of Charolettown and Sydney due to hurricane force winds (up to 90kt.s and 30-40ft. sea!) but ship handled it well and crew was confident and helpful for the 60 or so hours of the storm. Even all but two of the BB Kings entertainers showed up to preform. After that all was OK until Cape Canaveral, where we had a power failure and a three hour delay on leaving port. Power failure cause a long delay in receiving Disembarkation and luggage documents until 10pm. That night at sea there was another engine failure and we limped into Fort Lauderdale this morning late, tired and happy to get on a plane home. Would we take another cruise, Yes. Would we cruise on another HAL ship. Yes, would we cruise on the Zuiderdam again. ???? Probably not. Read Less
1 Helpful Vote
Sail Date: September 2016
We had not ever toured the NE coast of the US or the Maritime provinces, so this cruise leaving from NYC and calling in MA ME and NovasScotia and Prince Edward Island was a treat. Then sailing up the St Lawrence seaway into Quebec was ... Read More
We had not ever toured the NE coast of the US or the Maritime provinces, so this cruise leaving from NYC and calling in MA ME and NovasScotia and Prince Edward Island was a treat. Then sailing up the St Lawrence seaway into Quebec was interesting. Quebec City is historically appealing recalling grade school history of the Colonial period of both the US and Canada. Amusing hearing French spoken and being in a French inspired city and knowing we,e still in N. America. We had hoped to see the changing of the leaves but we were too early. Sailing later in September would have been better or October. We heard later sailors did see more color but also more rain and overcast sky. We had beautiful warm clear days. The SS Zuiderdam was about right for our tastes. Decoration was a bit garish is some respects but service was first class. Entertainment was just enough, we really enjoyed more the cocktail hour piano and violin duo in of the lounges. Piano bar and dance combo were adequate. Limited stage productions were Ok, we did not expect or want Broadway or vegas style. The passenger list of about 1800 was about our limit. W can't imagine a ship of 000 to 5000 as being very enjoyable. We did not need a lot of extras. We enjoyed the experience and would sail HA again. Read Less
1 Helpful Vote
Sail Date: September 2016
This was our first experience with Norwegian. We thought the ship was beautiful. It had recently been refurbished (although we never saw it before the changes). Really liked the Irish Pub that took over entire Atrium area. Also enjoyed the ... Read More
This was our first experience with Norwegian. We thought the ship was beautiful. It had recently been refurbished (although we never saw it before the changes). Really liked the Irish Pub that took over entire Atrium area. Also enjoyed the Mondavi Wine Bar. Port cities were all great, except for maybe Sydney. Food was fine. However, there are more pay restaurants than regular restaurants. Part of cruising is supposed to be food included. I notice no longer can we get lobster or high end steaks with regular cruise fair. Biggest gripe is no laundry facility for us to use ourselves. We tend to add a cruise on in the middle of a longer vacation. Count on doing our laundry at the end of the cruise so that we have all clean clothes again for the rest of our vacation. That way only need to pack half as much. We were offered a special laundry deal where Norwegian did our laundry, however it was offered 3rd day in. Still had 5 nights to go of using clothes that we could not wash. This ship also seemed to have an older crowd that the Princess cruises we had taken in the past. We always cruise spring or fall when school is in, however this crowd still older (we are 57 and 65 - almost youngest on the ship). However, ship and crew were great. Read Less
Sail Date: September 2016
The embarkation was long and drawn out in Quebec City. Could have been arranged much better. But, once we were on the ship things went much better. We felt the problem was people on board wanting to disembark were hindering the ... Read More
The embarkation was long and drawn out in Quebec City. Could have been arranged much better. But, once we were on the ship things went much better. We felt the problem was people on board wanting to disembark were hindering the embarkation process. it was not well organized at all. Dinner upgrades to French bistro , Cagneys steakhouse, Teppanyaki , and la cucina all added to our experience with the great promotions we were offered. Truly enjoyable. O'sheehans bar and grill was a highlight for all other meals whether it was breakfast or a snack in between meals. we really enjoy the exercise walking area to get our steps in daily after meals. We were fortunate our room and balcony were located very well on the ninth floor not too far from the atrium and central area for entertainment. During the day we could play cards in the lounge area close by. At night we had our great dining, then off to casino for a bit. We always had fab evening entertainment close at hand just down from our room on 9th floor yet the sound was not a problem. Read Less

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