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65 Helpful Votes
Sail Date: April 2016
NEVER Again! let me first start off by saying we were 6 Canadians who thought we'd give a different cruise line a chance. We have sailed 13 times prior with NCL , Royal and Celebrity but thought we'd try something different ... Read More
NEVER Again! let me first start off by saying we were 6 Canadians who thought we'd give a different cruise line a chance. We have sailed 13 times prior with NCL , Royal and Celebrity but thought we'd try something different this time. We are all in our early 40's as well just to give you an idea. We were definetly the minority on the ship. The Announcements were made first in spanish and then in English but still garbled and hard to understand. All and i mean All of the entertainment on board was Spanish only. Which meant that any pool side games...night time entertainment or any goings on around the ship were Spanish only. just be sure you are aware of that going in. The food. Again compared to past cruises...The food was mediocre. We certainly didnt starve but it was nothing like the cruises we've been on in the past. Dinner seatings were 730 and 1030. Late by our standards but there was NO food anywhere between 330 and 730 pm. If you came back hungry from an excursion or the beach. Well too bad. No food available till dinner time! This would have to be the first cruise where you've ever heard me say "'Im hungry" Two seperate dinners our group barely ate as the meals were close to not edible. Drinks were again Mediocre. We had the supposive drink package? that was a joke! You had one beer to choose from . Miller lite. That was it. and one Slushie drink to choose from. Pina Coloda. In fact we asked for them to make our drink of choice into a slushy by adding ice and blending it and were told they werent allowed?? Noone went out of their way to make us happy ! Ship itself is old and run down. Our friends found a cockroach in their closet!!! the showers were mildewy beds uncomfortable Pool Deck. We woke up one morning to find blood on the deck. it appeared someone hurt themselves the night prior and it trailed from the pool deck into the elevator area and all over the railings. There was a staff member right there ...visible to her eyes but yet noone was cleaning it? we told 3 people. 2 hours later ...noone had cleaned it up! We finally told someone in a white suit how disgusting that was and insisting on someone cleaning it up! Even after clean up spots of blood were still seen on deck. Ashtrays always full. Glasses all over the table from the night prior Again not something i'm used to in the cruising industry Entertainment was a joke. I seriously questioned whether they asked the kitchen staff to come out and dance for entertainment. we bragged to our friends how great the entertainment on board cruise ships were and well lets just say we walked out after 30 min. Gave it a second chance night 4 and again walked out. Staff were generally okay. the guy that cleaned our room and our wait staff in the dining room were actually pretty amazing. they both spoke english and did their best to make our stay with them better. If it were not for the itineary and the group we travelled with this trip would have been a bust. But we made the best of it and came out with some great memories anyways. My advice. Book a NCL Royal Caribbean or elsewhere. Dont waste your time or money here Read Less
Sail Date: February 2015
Everything was wonderful. The food, drinks, juice (they could have it with less sugar, of course, like we serve in Brazil), dinner restaurants, buffet service; air conditioning was cold (like some people complained about), but hey, come ... Read More
Everything was wonderful. The food, drinks, juice (they could have it with less sugar, of course, like we serve in Brazil), dinner restaurants, buffet service; air conditioning was cold (like some people complained about), but hey, come on, better to wear a light sweater inside a theater than sweat to death in the heat of brazilian february!!! I traveled with husband and grown up son, and we had a lot of fun. of course, i expected more entertainment in the pool, like the "pelucas aerobics", that was so much fun. but it is understandable that we traveled in carnival holiday, and most passengers were young people who didn't care about aerobics in the pool; they wanted to drink, drink, drink, ( I am 44 years old, so, that was a bit different for me; i'd rather do sports and swim). The big shots of pullmantur MUST RAISE the salary of the crew members when they come to Brazil, because, even though brazilian people ( I am brazilian myself), are very friendly and nice, they are also very impolitely dirty, leaving trash everywhere and NOT picking after themselves. Therefore, the crew worked like crazy, I could see it. It is so different when you work with europeans or americans, for example. So, pullmantur: pay extra for your crew members when they come to Brazil, specially because they HARDLY EVER get tipped!!!! I loved all of you workers of Zenith!!! God bless you all!! Liliane Chaves, araraquara, brazil. Read Less
9 Helpful Votes
Sail Date: January 2015
I did my first cruise by the company Pullmantur, ship Zenith, and had many disappointments. I paid over 1400 real for 5 days in the period from 01.23.15 to 01.27.15 The ship left Santos (BRAZIL), went to Ilhabela, Buzios and then returned ... Read More
I did my first cruise by the company Pullmantur, ship Zenith, and had many disappointments. I paid over 1400 real for 5 days in the period from 01.23.15 to 01.27.15 The ship left Santos (BRAZIL), went to Ilhabela, Buzios and then returned to Santos. The ship Pullmantur Zenith need to improve a lot. Drinking water provided in the ship's dependencies, it's horrible, it tastes like salt, very salty, brackish water seems. Unable to drink 2 liters of water per day (recommended for one person). And the more absurd they sell mineral water for an exorbitant price in dollars !!!! Juice options are only two flavors, but only with sugar, that is, you can not put the amount of sugar you want. In the cabins and inside the ship, the air conditioner is extremely cold. So at bedtime in the cabin, the sheet, the thin comforter and blanket were not enough to keep warm at night. Complained once, came two maintenance crew, but the air conditioning was still extremely cold. That is, we could not adjust the temperature in the cabin. Thus, when we take hot bath, had to stay in the icy quarter ... The attractions were very limited during the day, the only attraction and entertainment was the pool area and the area of purchasing. The theater attractions are held only at night, during the day does not have any concert or show. Some areas of the ship were restricted only to those who had the drinks package ... Small cabin for 3 people Read Less
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