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9 Helpful Votes
Sail Date: April 2019
The cruise was not a very good experience for us. When travel agent was selling us the ship, we were told us it is comparable to the royal caribbean fleet. We came in this ship expecting similar conditions for the ship and we were ... Read More
The cruise was not a very good experience for us. When travel agent was selling us the ship, we were told us it is comparable to the royal caribbean fleet. We came in this ship expecting similar conditions for the ship and we were shocked by the general condition and the lack of cleanliness. He did not sell this as an inferior quality cruise liner. When we complained at the reception desk we were told to wait to the end of the cruise and express our thoughts in the opinion survey. About the ship - Horizon: Ship itself is old and run down, probably should be retired. With alleged major refurbishment in 2012 only certain areas looked acceptable and that did not include cabins. About our cabin: bathroom smelled like urine 90% of the time, vanity top pealing, cabin AC not working, bathroom light not working, the showers were mildewy, furnishings dated and worn out, towels had seen better days, carpet was filthy and with stains It was very noisy in the rooms, we could hear our loud neighbors, as well as people calling on each other from the hallways. The majority of the passengers were spaniards and they are loud! Most passengers did not use the disinfectant machines People smoke almost everywhere outdoors The staff was friendly and helpful. The value for money was poor compared to what is on offer elsewhere. Read Less
6 Helpful Votes
Sail Date: April 2019
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a ... Read More
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a better value than a hotel. The itinerary included two Greek Islands that we had not been to before. Pullmantur's Horizon is an older ship but the maintenance was good. Our deluxe balcony cabin was very comfortable with more closet space than many newer ship. The room steward was exceptionally good to the point where we tipped him even though the gratuities were inclusive in the cruise price. We found the food to be quite good. The first day we walked into the buffet for lunch and I went to the hand sanitizer machine and put my hands under it, pushed a button, and felt really stupid when a pat of butter fell into my hands from the automatic butter dispenser (clever machine). Other reviewers have commented that there was no butter served but I found it the first day. In the dining room each table had a bottle of virgin olive oil which was perfect for dipping the rolls and delicious breads that were served. My husband is not an adventurous eater, but he always found something on the menu that he liked. The entertainment was good. One night the production staff did a Mama Mia/Abba show that was so good that we skipped dinner and sat thought the second (repeat) show. We went to most of the musical shows and found them to be delightful. Even with my minimal understanding of Spanish, I understood the humor. It was Easter Week and the ship was loaded with young students. The morning music poolside was more upbeat than we preferred with our first cup of coffee, but other than that, it was fun to see the future cruise addicts enjoying themselves. The bar staff at the pool bar we kept very busy, but the students were well behaved and respectful. It was a treat for us to be able to go to any bar and get a soda, beer or cocktail without a charge. I liked the Cava and house red wines. We met interesting people from Europe as well as from South America and the Caribbean. It was a relaxing with no pressure to buy things or to tip. We would definitely cruise with Pullmantur again. Read Less
6 Helpful Votes
Sail Date: October 2018
for the Itinerary - I never did the Greek Islands before, so this time I tried to "link-up" NINE Cruise Segments, starting on 1st October in ATHENS and finishing on 8th December in DUBAI. There were several "double" ... Read More
for the Itinerary - I never did the Greek Islands before, so this time I tried to "link-up" NINE Cruise Segments, starting on 1st October in ATHENS and finishing on 8th December in DUBAI. There were several "double" Segments through some of the Greek Islands, which gave me the opportunity to visit Ports twice or more = so that was a good experience. Unfortunately, this Ship caters mainly for the Spanish Package Deal Market, so everything is in Spanish - some Shows are (Only) in Spanish, and some of the English Announcements are hard to understand..... Whenever I book, I always opt for the cheapest INSIDE Cabin, so even though I had booked the 9 Cruise Segments on the same day - there were NO Upgrades - in fact I had to change Cabins after every Segment. What "riled" me, was one night when I wanted to eat in the Main Restaurant and ordered my Meal with the Waiter, I requested some GREEN Vegetables to go with the Meal, to which the Waiter flatly refused - NOT AVAILABLE!!! So after such a negative attitude, I took my meals at the Buffet Restaurant, where I could "help myself" to whatever Vegetables were available, even though many times only COLD Green Vegetables were there on offer. Another Negative point was, that the Dinner Plates were COLD, sand the food presented was also only "warm" or Cold - so I asked the Chef's there to re-heat the plate???? Which is not saying much for the quality of the Food or the Service. AND, the "COMPULSORY" Gratuity charge came to about 1000 EUROS!!!! With such a mediocre Service - this was a total RIP-OFF!!! Read Less
12 Helpful Votes
Sail Date: September 2018
From Sep 17 to 24, 2018, we took a 7-night, all-inclusive Greek Island cruise on Pullmantur Cruise Line's ship Horizon. We chose it for stellar itinerary, smaller ship, and price--and loved it. Pullmantur is based in Madrid; 90% ... Read More
From Sep 17 to 24, 2018, we took a 7-night, all-inclusive Greek Island cruise on Pullmantur Cruise Line's ship Horizon. We chose it for stellar itinerary, smaller ship, and price--and loved it. Pullmantur is based in Madrid; 90% of clients are Spanish. Horizon's an older ship; sun loungers, cabins, furniture could use an upgrade. But for the price we found it fine. We've been on Regent and other ultra-luxe venues and while they're glorious, trips like this cost 3 or 4 times as much--some for a lesser itinerary. [Photo 1: Pullmantur Horizon from dock] [Photo 2: Horizon Pool & Sunset We used the money saved to book a whole second week in Greece on land--in Naxos and Athens--plus two great private excursions from Athens, before and after sailing. Before sailing on Sep 17 we visited the Temple of Poseidon & Cape Sounio Beach, 45 minutes south of Athens, and on Sep 24 we saw the Corinth Canal. We boarded Horizon at 4 pm in Athens' port of Piraeus after a wonderful morning at Cape Sounio Sep 17. Check-in was a breeze. We walked out of our cabin 1058 and steps away found an ocean view aft lounge on Deck 10. Then, right upstairs on Deck 11, delicious snacks and drinks awaited in the ship's buffet and aft Ocean-view Grill. In fact, there were ocean-view rear decks on all four top decks 9 thru 12, with quiet sitting space, sunsets or moon rises--often empty except for us. [Photo 3: Deck 10 Aft Lounge] [Photo 4: Deck 11 Aft Ocean-view Grill] At 8 pm we sailed for Mykonos, Volos, Chania (on Crete), Santorini, Nafplio (aka Nauplion), and back to Piraeus. Kudos to Pullmantur for a great schedule: each port was more stunning than the last. We'd go ashore, say “We want to stay here a week, it's so gorgeous,” then at the next port, we'd say it again. By Day 4 we were in “beauty overwhelm.” On Horizon, with only 1,820 guests, we always found loungers. Maybe not at the pool Deck 11, but there was always both shade or sun on the large wrap-around Deck 12 (if starboard was in the sun, port was in the shade, etc.) With fewer cruisers, it was easy and relaxed to disembark and re-embark. Yes there's only one pool; I prefer that larger space. But yes, it's a European ship, so people smoke almost everywhere outdoors (never indoors). Yet with so much open deck, we always found loungers away from the smoke. Whatever seating you want, just keep walking around Deck 12 and you'll find it. European set dining room times are late: 7:30 and 9 pm. But from 5 to 7 pm, drinks at the pool bar and buffet bar flowed, and we always found food at the aft Ocean-view Grill, Deck 11. Did I mention “all-inclusive”? Our ocean-view cabin with large window (not a port hole), all-inclusive dining, unlimited beer, wine, cava (good dry Spanish champagne), well drinks, coffees and all gratuities, came to $3,000 grand total for two, as a special from Vacations to Go. So we sprang for the highest level of trip insurance, another $396, which also covered airfare. [Photo 5: Our cabin #1058, Deck 10, Superior Oceanview, Midship] No one ever asked for our drink cards or any payment, and no tips. We tipped anyway because the staff were so kind, helpful, and honestly friendly; 98% spoke good English. Most staff were from Asia, Africa, and Latin America. Our cabin steward Dorian Gusman was terrific, and I loved our Mauritian waitress and Brazilian sommelier; I really regret losing my notes with their names Yes, Pullmantur announcements are in Spanish, and incomprehensible English. Yes, entertainment is in Spanish. No, excursions were not included, and no guarantee of English on any excursion–but we heard from English speakers that their guides happily translated for them. Anyway, we usually do our own excursions; more fun. And we just had no time for night life. We needed our sleep to rise early, visit the extensive breakfast buffet with all sorts of egg and cheese dishes—and love those chocolate croissants—and take it to the ocean-view Grill to eat (why stay inside?) Then get on with our day. Horizon had solid Spanish food in the formal restaurant and the identical fare at the buffet: lots of grilled meats and seafood. Plenty of veggie dishes, too. It's not haute cuisine; for that, one pays the luxe lines or specialty restaurants on larger ships. But we didn't care. We'd have a huge breakfast, never felt like lunch (busy running around port or sunning on deck), then enjoyed a large dinner with wine. Note: Horizon only had Greek food on the last night. So we bought "take out" dinners of moussaka in Mykonos and "lamb kleftiko ("stolen lamb”) in Chania, to take back to the ship. Destinations hopefully follow below. Tip: Before any Greek Island cruise, check each port's website and WhatsInPort to see how many ships will be in port, then do the advance homework to plan around any crowds or just stay on the ship at the pool. [Photo 6: Replica of Jason's Argo, Volos] [Photo 7: Fast Line to Oia, Santorini] Read Less
16 Helpful Votes
Sail Date: July 2018
The cruise was not a very good experience for our group. I think if you have any other non spanish speaking cruisers who want to go on this cruise you need to discourage them. If you didn't speak spanish you didn't know what ... Read More
The cruise was not a very good experience for our group. I think if you have any other non spanish speaking cruisers who want to go on this cruise you need to discourage them. If you didn't speak spanish you didn't know what was going on, and the crew members where rude and actually ignored us because we didn't speak spanish. The entertainment was all in spanish. When you said it was own by a spanish group, I didn't think the entertainment, the annoucements and basically everything was in spanish. We were literally a minority on this ship. It got to be comical when we found somebody who actually spoke english. One of the people in the group purchased the internet package, which she had trouble with all the time. She went to the IT desk and they supposedly fixed it but it was only fixed for a few hours. She then went to the Customer Service desk who told her she would have to go to the IT desk. When she said she already did that and just kind of shrugged their shoulders. She replied by saying aren't you customer service, you need to fix this or refund my money. I don't think they ever fixed it. The ship was a diseaster, the rooms where falling apart. In our cabin, the drawers on the desk were screwed shut (2 of them) the rug was splitting at the seams and the TV was positioned where you couldn't watch it from the bed. My daughter had to wear shoes to get up to the bunk because the ladder was not made for bare feet. As far as the cabin steward, I have no idea who it was. We never saw him, the only thing he did was make our bed. I am use to the bed being turned down with some kind of towel animal with maybe a chocolate or note. Not this cruise. We usually cruise with Carnival and thought they were low class, but this ship took the cake. They say the drinks are included, which means there is no bar service around the pool. You have to go to the bar and get a drink and if you didn't speak spanish, forget it you were last on the service list. Also, the variety of drinks themselves was minimal. If you paid the extra $14 euro per day you could get what you wanted. But, if you didn't, you were stuck with liquor brands that I have never heard of. The food was also terrible. I am not a picky eater but the food was less quality than fast food. The breakfast buffet was watery eggs, uncooked bacon and I had to actually ask for butter. Who doesn't put butter out for breakfast. Also, If you wanted milk, you had to ask for it or get it out of the Urn that people where using to get for their cereal. Luckily, we were not on the ship for lunch and ate good while we were on the islands. The dinner selection was basically the same every night except they had 1 different dish daily. If you didn't like that, then you ate the same thing all week. The service in the dining room was terrible. I don't think you should have to ask for more water/drinks and again butter for the rolls. For all the cruises that I have been on (probably 10 to 12), all served soft serve ice cream 24 hours a day, not this cruise. There was no ice cream anywhere other than the dining room at dinner. I could go on and on about how bad this cruise experience was. I don't normally complain, but this time I think I will post on Cruise critic so future cruisers will be aware. Read Less
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