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7 Helpful Votes
Sail Date: February 2018
The big concern is the sanitary conditions of the non flushing toilets. This should not be part of anyone's vacations nor my problem or should not have to deal with calling & waiting around due to repetitive toilet issues and ... Read More
The big concern is the sanitary conditions of the non flushing toilets. This should not be part of anyone's vacations nor my problem or should not have to deal with calling & waiting around due to repetitive toilet issues and running around looking for a working toilet in the middle of the night. This is not sanitary with overflowing toilets with feces and blood. This is not anything new to the crew on the ship and the comments made that it is and old ship and will be docked for an over haul in November. When we booked this cruise were never told the language was going to be ALL In Spanish. My travel agent was not informed either. We could not even book excursions because they could not guarantee us that it was going to be in English. If we had of known it was all Spanish we would NEVER have gone on this cruise line. What we were told once we were on the ship was they only speak English depending on how many English speaking people are on the cruise. This is the Caribbean why would it NOT be English? This trip was our 1st trip together as mother and daughter and possibly our last trip due illnesses and my mother being 80 years old. We have been on many cruises and never have experienced anything like this one. WE were hoping for fond memories of our time together as mother and daughter. This was not a great experience and not the memories we were counting on. we were not informed anywhere on line or on the reviews that it was not an English speaking ship. The bigger issue is unsafe sanitary conditions and all the inconveniences we experienced from the toilet problems with time wasted calling and waiting around. Read Less
15 Helpful Votes
Sail Date: January 2017
I took a cruise that was to take me to La Romana, St. Maarten, St. Lucia, Antigua, Barbados and Grenada. First disappointment: without any explanations, the stop at La Romana was cancelled. the company decided to give USD 100 per ... Read More
I took a cruise that was to take me to La Romana, St. Maarten, St. Lucia, Antigua, Barbados and Grenada. First disappointment: without any explanations, the stop at La Romana was cancelled. the company decided to give USD 100 per cabin. On one of the islands, the stay was cut for three hours, also no explanation. I purchased an internet package consisting of minutes, but the account was charged based on megas, meaning you very quickly used up the "minutes" you had purchased. a rip-off. Second rip-off: the beverage package. Half of the listed beverages are not available. The cruises organized by the ship are disastrous and expensive. When you complain, you are exposed to a Spanish lady at the tour office who treats you in a disrespectful and rude manner. The food served on the ship is nowhere near the gastronomic experience of other ships (i.e. Royal Caribbean, Norwegian, Celebrity), it's very normal food to calm your hunger. This is a Caribbean cruise, but no seafood (shrimp, smoked salmon, etc.) is ever served. The menu is oriented for the large percentage of Spanish passengers that are on board. The "night with the captain" is another deception. You are to dress elegantly and are then sent to and seated at an auditorium, where you listen to the captain on the stage talk and introduce you to part of his staff. Then you can have your picture taken with him (picture for which you have to pay). And then the event is finished. We were charged USD 108 per person for a so-called "service tax", which we assumed was the tips you are supposed to give. But this is not so. We were told that we were free to give tips, so I have not idea what that money is for. I got no answer when I asked why we were given a 100-dollar-compensation per cabin, and not per person, if the service tax was charged per person. Nobody would give me an answer. Summarizing: a very disappointing experience with this company, which I will not recommend to any of my circle. For the price I paid, I could have gotten twice as much service on another cruise. This is no luxury cruise at all. Read Less
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