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Cruise Ratings
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Sail Date: August 2019
Exceeded our expectations from embarkation to debarkation. Crews are very friendly and helpful. You don’t get hungry as lots of yummy foods on board and lots of sporting activities you can do on board to ensure you don’t get extra kg ... Read More
Exceeded our expectations from embarkation to debarkation. Crews are very friendly and helpful. You don’t get hungry as lots of yummy foods on board and lots of sporting activities you can do on board to ensure you don’t get extra kg while indulging with lots of good variety of foods. Medallion class made everything on board really easy. They have a very systematic system where everything really works very well. We have enjoyed all the activities on board, in particular, the shows daily. Our crew steward always ensure that our room is being looked after daily. Live TV updates is also very helpful for everyone as you will be informed on what’s happening on the ship, ports and shore excursions very important informations and tips. We will definitely cruise with Princess again and will recommend them to our friends and families. Keep up the good work and hope to see you again soon. Read Less
1 Helpful Vote
Sail Date: August 2019
Leaving from Seattle was a nice plus for me. Getting to ship was easy and embark process was quick and easy. Had a balcony cabin, and having a balcony was my favorite part, especially with all the fjords and passageways. The room was a ... Read More
Leaving from Seattle was a nice plus for me. Getting to ship was easy and embark process was quick and easy. Had a balcony cabin, and having a balcony was my favorite part, especially with all the fjords and passageways. The room was a bit dated but overall was satisfied and it was very clean. Plenty of space for a stateroom . Decor could be updated. Dining was absolutely awful. Both anytime dining options were very very bad. Service was mediocre. Other options for food was the buffet which was just ok, the international cafe which had almost the same selection all week and almost as bad as main dining. Didn't try the pay places because we figured would be equally bad. The theater entertainment was pretty good, nice shows etc. A lot of the onboard activities were kind of a joke though. The cruise director was super cheesy and overall vibe of the cruise was very cheesy. How many times can you be begged to clap for the same thing. Maybe some people enjoy this type of thing, just not for me. To be fair to the cruise director he did a great job, I just think he had to play to the vibe that princess wanted. The cruise was mainly folks over 55 and families with young kids. Stateroom service was wonderful. Room service pretty good as well. Ports seemed a bit rushed, especially Victoria and Juneau. Shore excursions were overpriced. The lumberjack show is awful. Overall service staff isn't very friendly or helpful. Alaska was great but would not recommend this brand or ship. Read Less
1 Helpful Vote
Sail Date: August 2019
Ok so my grandparents took me on this cruise ship and I wasn’t so sure if it would be a good experience. Legitimately right as we stepped foot on the ship we were greeted by so many polite staff members. This one man, John who was the ... Read More
Ok so my grandparents took me on this cruise ship and I wasn’t so sure if it would be a good experience. Legitimately right as we stepped foot on the ship we were greeted by so many polite staff members. This one man, John who was the person that cleaned our room, did a phenomenal job at socializing with me, answering questions I had about his experience and the awesome things that I would do, and also making the cabin super clean and cozy. He really made me feel at home and it really shows how awesome the staff are on this ship. That’s just one crew member out of a thousand. A fantastic part of the cruise in my opinion as a teenager was the all you can eat ice cream that was worked by very kind and patient women who by the end of the trip knew my order when they saw me walking up to them. Continuing the food topic, the buffet serves breakfast which was filled with a huge variety of delicious foods like Belgian waffles, pancakes, eggs, bacon, sausage, cereal, and lots of fancy stuff that I don’t remember the names of. Then when it was time for lunch the buffet would always surprise us with different things every single day. Now I know what your thinking, maybe all you can eat food that you can have any time you want, might not be your favorite, which is why I’d like to inform you that they had a pizza place where they hand made pizza of your choice and an area where you can order a burger with some fries. Moving to dinner, there was several places we could go to eat that all had amazing food and awesome waiters and waitress. I can’t remember his name, but this one waiter did magic tricks which entertained my family as we ate delicious food. I’m going to save the dessert for you to explore for yourself, but all I want to say Is that you should order the chocolate journey dessert because it tasted better than my words could describe it. Aside from eating tons of food, I would go to one of the pools. To be honest, I’m not sure how many there were, but it felt like a lot. I’d also go to the teen room which was an area I could socialize with other teens which helped me to have a gooOoOoooOD Time! I’d also go to the magic acts, and the comedian shows which were both totally awesome. There was also a “The Voice” competition that was held where people would sing and try to win the grand prize, which was fantastic to say the least. My dad actually made it into the finals and sang “The Summer of 69” by Bryan Adams which had the crowd cheering which was kind of weird to be experiencing as his son. There was also a game called The High Seas Heist which was basically a huge game of clue that you really needed to use brain power to figure it out. We also made 3 stops and a tour on the boat where we watched parts of glaciers fall off and make huge splashed which amazed everyone. We also did whale watching which required lots of patience, but ended up being so beautiful to see. One minor detail that I realized would be the maps that were placed around everywhere which helped me a lot when trying to find my way around. I guess what I’m trying to say is that I walked into the cruise ship expecting nothing to be fun for me, but walked out literally hugging and high-fiving the crew because of how much enjoyment they gave me. This ship has made me into a new person and I can’t wait to go back for another cruise very soon! Thanks for reading this through, make sure to have a Goooood Time! Read Less
Sail Date: August 2019
The food quality is going downhill from previous Princess cruises, especially in the buffet areas; but, also to some degree in the main dining rooms. The steak house was good, especially the filet. The boneless rib tasted good, but had too ... Read More
The food quality is going downhill from previous Princess cruises, especially in the buffet areas; but, also to some degree in the main dining rooms. The steak house was good, especially the filet. The boneless rib tasted good, but had too much gristle. Never found a really good desert in any dining area - except the real ice cream that you had to pay extra to get. This ship is over ten years old. The cabin furnishings are in serious need of rehab = the lampshades were literally falling apart from age. It took four days to replace a blown light bulb. The toilet was permanently stained. While an improvement from previous cruises, the Internet is slow (sometimes very slow) and sometimes intermittent. The change to a rate per day is good, but the Internet Manager is available only for two periods per day. Highly recommend getting a cabin with a tub and not a shower! Read Less
Sail Date: August 2019
-We chose this cruise for the Alaska experience.We arrived in Seattle 2 days before the cruise to have time to explore. Enjoyed market out by the docks.Ate at several great restaurants on the water. It was a beautiful ship and a great ... Read More
-We chose this cruise for the Alaska experience.We arrived in Seattle 2 days before the cruise to have time to explore. Enjoyed market out by the docks.Ate at several great restaurants on the water. It was a beautiful ship and a great staff in the dining room. -When we arrived at the port in Seattle is was the easiest check-in that we have experienced so for. -We especially enjoyed the nightly entertainment in the ships theater. Very talented performers and great choreography. This was one of our favorite things that we looked forward to every night. -Really loved the comedian. Was a very family friendly show. -The dining room menu was excellent. The meals were prepared to perfection. Loved our favorite waiter Ramil. -Balcony cabins were smaller than we were used to but very clean and comfortable. -The whale watching in Juneau was perfect. Had a whale that came straight up to the boat. Read Less
Sail Date: August 2019
My family choose this cruise because it was my parents wedding anniversary and the whole family wanted to explore an area we had never been. We were all left pretty disappointed with the entire experience. Some of the destinations were ... Read More
My family choose this cruise because it was my parents wedding anniversary and the whole family wanted to explore an area we had never been. We were all left pretty disappointed with the entire experience. Some of the destinations were better than others (good-Quebec City, Portland, Halifax....not so good-Saguenay and one was awful - Sydney, NS) but my primary criticism was largely with the ship and their inability to make the experience more kid-friendly. This ship has a recently renovated kid splash area which seemed very nice from the photos. However, on our initial tour of the ship I noticed that there were some major design flaws, principaly the splash area was all painted concrete, The area is intended for kids to move around to different stations but there is no traction at all on the concrete and the coating of paint made it especially slippery. My 3yr old and 5 yr old both slipped twice within the first 3 minutes of using it and lost interest shortly thereafter. Throughout the cruise I never saw more than 1-2 children in the area at a time and most of the time it was completely vacant. My primary criticism was with the family-friendly pools. This cruise was through an area of Canada-New England where the temperatures ranged from 55 degrees at night to 75 degrees during the day. While the pools were heated the first day, Princess absolutely refused to heat the pools following that first day and the deck attendants always had a different story as to why. Initially we were told they couldn't be heated, then we were told the adult-only pools were the only ones heated, and then that they didn't feel it was necessary. The water temperature in my estimation was almost always in the mid 60's, too cold for my 3 yr old and cold enough that my 5 yr old would only go in sparingly. In general, the pools were not used often by other guests and the temperature was a frequent complaint we had heard throughout the ship. With many of the excursions not particularly kid-friendly and the size of the room, the size you would expect on a cruise, this really inhibited our ability to entertain the kids during the day. We did utilize the kid's activity programs at night and I will commend Princess and their staff for the Discovery Camps. The staff was great and their 7-10pm evening activities were very well organized Read Less
Sail Date: August 2019
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great ... Read More
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great magician, awesome juggler, and very interesting high-tech lights\video\music act. The food was great in both formal dining room and buffet. They have great video screen at the pool that plays recent movies (that you can also view later in your cabin). There are fun "touch screens" on every floor where you can locate the people you are travelling with, see deck plans, the entertainment schedule, AND there is fun "explorer puzzle game" for the kids to play. There are 3 regular sized pools (one is private one for adults only near the spa), and one very small "kid's area pool", so there are different options. I think they make good use of the space and boat doesn't feel too large (or too small). Also, very "non pressure" from the staff. I've been on some cruises where they are always trying to sell you things, but this ship wasn't like that. Stops on our cruise were awesome. In particular I loved Quebec City, & Prince Edward Island. Halifax is nice, but a bit more of a bustling city. Sidney Nova Scotia is cute town but a "young port" so tour options (e.g. if want to go to the Alexander Graham Bell museum) are limited if you don't book ahead. You can't even really even find a taxi. - - - CONS: There are limited shore excursions and most of the good ones they sold out months before the cruise. (Not sure why they can't see the high demand and arrange for additional tours). It ended working out OK for us though because we found that for most ports you can find alternative tours outside of the port for cheaper than Princess charges. The EXCEPTION though is the port of Sydney, Nova Scotia. If you don't book something ahead won't be able to find trips on short. The "app" (where you can order drinks and see entertainment schedule seems to be a bit of a work in progress (didn't work very well for me). I could see upcoming events schedule but never could do anything else with it. There was mystery "high seas heist" ongoing game that we participated in, which was semi-fun but sloppily run and slightly confusing. There is "kids club" for area but for some reason it is closed from Noon-to-2PM so it didn't work out well for my wife and I when we wanted to do some of the things like the art auction on the boat, or trivia. Also, the staff in the area are not that friendly, and per my kids (so take with grain of salt) they had strictly regimented task for them to follow. (e.g. they couldn't just draw, read, play video games or Foosball when there was an activity like "t-shirt painting" going on. You have to do what group is doing while in kids club, at least if you are in the 7-to-11 year old section). Perhaps not the cruise line's fault but found the "exit port" in Brooklyn NY to be run horribly. A lot of confusion, and they routed people into different lines... allowed people to cut in the lines... and ultimately you could just walk out of the port if you wanted to (there was no security check or anything) so all the confusion wasn't really necessary if they were better organized. Lastly, bad ratings to our cabin (E514), mostly because it is located directly above the lounge where loud music is played most nights. Read Less
2 Helpful Votes
Sail Date: August 2019
The food was unbelievably bad. Even the Italian specialty restaurant was the worst Italian food I have ever had. The buffet was seriously worse than and American chain buffet venue. If you like selections such as sliced carrots with peas, ... Read More
The food was unbelievably bad. Even the Italian specialty restaurant was the worst Italian food I have ever had. The buffet was seriously worse than and American chain buffet venue. If you like selections such as sliced carrots with peas, this might just be the place for you. If you want something more inspiring, you are in the wrong place. The pizza restaurant on Deck 5 is excellent and the hamburgers on the pool deck are good, but those were the only bright spots where food is concerned. Stateroom was large and in very nice condition, but the balcony was in old, poor condition and the balcony furniture should have been replaced a long time ago. One day the bath water was DARK BROWN. Not a little, but A LOT. The front desk staff told me not to worry about it but that I should run the bathroom water form a couple of minutes before drinking. Yuk. Service was hit and miss, mostly miss. some staff members are friendly and helpful, but most seemed to have poor, or disinterested attitudes. We found ourselves being practically being pushed around by staff members in the buffet area. They always wanted us to get out of their way and almost never said "excuse me" or "thank you". One disappointment with the ship is that it does not have any indoor venue with a panoramic view. Every other ship I have been on has a lounge in the front of the ship, on a higher floor which is wonderful for taking in the scenery while cruising. This ship had nothing of the sort, no place indoors where you can see both sides of the ship from one location. This is especially important on inside passage cruises. Read Less
Sail Date: August 2019
Our experiences with grand Princess are mixed, good and bad. Good is their horizon buffet all crew members outstanding services. Specially thank you horizon buffet supervisor Mr. Arvin for his outstanding services and hard work. They ... Read More
Our experiences with grand Princess are mixed, good and bad. Good is their horizon buffet all crew members outstanding services. Specially thank you horizon buffet supervisor Mr. Arvin for his outstanding services and hard work. They replaced new flat TV instead of old box small TV, which is nice. We like it. But room bathrooms is still not updated. Bad is foods at horizon are terrible. They really need re-training these chef to be cook better. Pork chop and meatloaf were worst cook we have ever had. All the meats are over cook and NO flavor. Sushi are terrible, they need send those chef to learn how to make good sushi rolls. Buffet Very limited varieties foods every day, lot of time same foods. Grand princess gym No indoor shower for woman and men which is very inconvenient and we got really sick two years ago in our Hawaii trip at grand princess, we are disappointed shower are still outdoor after they just refurbished few months ago. Public restroom need refurbished despite grand princess just refurbished few months ago. I guess they are selected refurbished, Not refurbished public restroom is not acceptable. The reason we still go grand princess because we are leaving San Francisco, grand princess is only one leaving San Francisco. And their outstanding services! Read Less
1 Helpful Vote
Sail Date: August 2019
It sailed out of San Francisco , I live in the Bay Area. So it was convenient and I wanted to see Alaska again. This princess ship is old and tired looking It served it’s purpose it got me to Alaska and back. If your looking for ... Read More
It sailed out of San Francisco , I live in the Bay Area. So it was convenient and I wanted to see Alaska again. This princess ship is old and tired looking It served it’s purpose it got me to Alaska and back. If your looking for fun and excitement on this ship, It’s NOT going to happen !!! I’m use to traveling on Royal Caribbean ships. nothing to do on the grand princess BORING !! I’m 84 years old and I’m sorry I don’t play trivia ! The cabin was extremely small but then again I’m comparing it to Royal Caribbean cabins which are bigger I don’t regret going but be prepared to bring your dominoes or cards with you !! Also dining service very very slow I will wind up going back on this ship in November because it again will sail out of San Francisco and it will be going to Hawaii Read Less
Sail Date: August 2019
We spent 10 luxurious days on this beautiful ship and we've already booked another Alaskan cruise for next August. We chose this ship because we live about 20 minutes away, and it was easy for my whole family to get to the dock. ... Read More
We spent 10 luxurious days on this beautiful ship and we've already booked another Alaskan cruise for next August. We chose this ship because we live about 20 minutes away, and it was easy for my whole family to get to the dock. Embarkation was fast and easy. The moment we stepped on board we were greeted by hospitable crew members everywhere. I had no idea what to expect and the customer service was by far the best I've experienced anywhere. The ship is large, and even with 10 days we still didn't have enough time to explore the whole thing. We went with our two kids so most of our time onboard was spent in the swimming pools! Our mini-suite was fabulous and very cozy. My husband and I had a queen bed and the girls had a bunk bed. We also had a balcony which made our experience even more lovely. We were able to really appreciate the beauty of the Alaskan coast this way, and always having fresh air in the room was lovely. Dining in the buffet was easy and quick. They have plenty of options for everyone. Basic but tasty. We had traditional seating dinners at the Botticelli dining room and I looked forward to it every night. Our waiter, Carlos, was incredible and knew all of our names by the 2nd night. He knew that I liked a cup of coffee after dinner and I didn't even need to ask for it, it just appeared. The head waiter Lofti was very charming, friendly and helpful. He was happy to help us with our food preferences (low salt for my Dad and gluten-free for me) and always made us feel cared for. I hope to see both of them again on our next cruise. The food was delicious and gorgeous to look at (especially the deserts). There was plenty of seafood and lovely appetizers as well. My favorite dish was the quail and venison terrine. Our room service steward was Jimmy. He really made us feel at home and was available to help with anything we wanted. He was able to make up the room in 10 minutes flat, and that included towel animals! My girls, unfortunately, got a virus during the last 4 days, and he brought us anything we wanted, which was nice since we were pretty much stuck in the room. The only thing I would change is the location of our room. We were in D725, which is right above the engine, so there was a lot of shaking and rattling going on through the night, especially when we went into a port. I kept waking up thinking we were having an earthquake. Besides that, it was an awesome trip. Thank you, Grand Princess! Until we meet again next year! Read Less
Sail Date: August 2019
I wanted to introduce the family to Alaska. Princess cruises from San Francisco so we did not have to fly. They have lots of on board activities and entertainment for a wide variety of tastes so we rather enjoyed the sea days. The ports ... Read More
I wanted to introduce the family to Alaska. Princess cruises from San Francisco so we did not have to fly. They have lots of on board activities and entertainment for a wide variety of tastes so we rather enjoyed the sea days. The ports were all interesting. And I always promised my wife I would take her to Butchardt Gardens in Victoria. I knew Princess would be a good choice and I could afford the costs for the nine of us. The ship was older but had recently been refurbished and was very elegant and spacious. The cabins were great. They had ample room and nice amenities. The dining was good. The staff was very friendly and made us feel at home. We took shore excursions at three ports and they were all good. There was a wide selections of excursions. Next trip I'll choose new ones. I would go again. Read Less
Sail Date: August 2019
The cruise fit our travel schedule and we picked the best weather for the week. Sunshine everyday. We had no issues with embarkation or disembarkation during our port stops. Dining in the dining rooms was better than the buffet but it ... Read More
The cruise fit our travel schedule and we picked the best weather for the week. Sunshine everyday. We had no issues with embarkation or disembarkation during our port stops. Dining in the dining rooms was better than the buffet but it depended on your schedule as to which one to use. We used both. We did not take the cruise because of the food selections so as long as it was nourishing, it was okay. Unless you are looking for jewelry or art, don't get caught up in the sales pitches, it takes away from your valuable time for both sailing and excursions. Entertainment was very good, enjoyed the theater shows. A little too breezy for watching movies under the stars but did enjoy the walks on deck. Cabin was spacious but air was not working properly and refrigerator got warm b/c of lack of ventilation. Recommend balcony rooms just because of the views and privacy. Stateroom steward was excellent and the front desk was very helpful. I would definitely go again if the opportunity presented itself. I wish we would have had more time in some of our ports. The excursions took a lot of the time away from just seeing the towns where we stopped, but they were all very good. The train ride in Skagway, the Mendenhall Glacier excursion in Juneau or the tours of Ketchican and Victoria, they were all terrific. Read Less
Sail Date: August 2019
I chose this cruise because it started and ended in the beautiful city of Seattle which adds another couple of days of sight seeing on our own prior to the cruise departing. We arrived Friday afternoon and explored Seattle that night, full ... Read More
I chose this cruise because it started and ended in the beautiful city of Seattle which adds another couple of days of sight seeing on our own prior to the cruise departing. We arrived Friday afternoon and explored Seattle that night, full next day and morning of cruise. We booked our own hotel. Perfect! My parents are avid cruisers so they booked us rooms that had windows (which we wanted) but we all had obstructed views to keep the costs down. See my cabin review for more details. This is the third time I have cruised INSIDE PASSAGE with Princess Cruises. This cruise went to Tracy Arm Fjord (I personally prefer Glacier Bay for more magnificent views). We booked the EXPERIENCE THE YUKON & SUSPENSION BRIDGE for our 3rd time and each time it's been a fantastic value for SKAGWAY. This shore excursion is extremely thorough and the coach takes you all the way into the Yukon (passed amazing scenery) and much further than the train. You end up at Caribou Crossing Trading Post which is an amazing stop where you can play with Alaskan huskeys, ride a mushing vehicle (extra), pan for gold (extra), view an amazing animal museum, gift shop, yummy bbq lunch included, ice cream shop, and tons of farm animals. It's great for fun photos as well. I think EXPERIENCE THE YUKON WITH SUSPENSION BRIDGE is the best excursion for the cost. In Juneau, to save money, we booked strictly the MENDENHALL GLACIER (self guided tour) which got us there and gave us plenty of time to hike to NUGGET FALLS. In KETCHIKAN, we immediately went to the visitors center and got the walking map which was a free walking self guided tour and was quite fun (walking required). Our tour guide also pointed out several bald eagles and some Juneau info as we went to and from the cruise dock. On board the ship, there are so many activities to please all ages and tastes. The crew was so friendly, professional and went out of their way to serve everyone. We chose "anytime dining" as not to be restricted in schedule. We would just choose 5 or 7 and be first in line so never had to wait to be served in formal dining room. One opens at 5 and one 7. Horizon buffet was really impressive too. Having pizza, burgers and ice cream available was an added bonus. The food was a huge variety and very well prepared. I've been 3 times on INSIDE PASSAGE and I would go again. It's such a great value. Embarkation at Seattle and disembarkation was flawless and professional. Read Less
Sail Date: August 2019
To celebrate Mother's 80th birthday Embarked from Seattle, Washington Terminal 91 - the Terminal 91 and Star Princess Staff made the process very smooth and enjoyable. Star Princess staff was very friendly and helpful throughout ... Read More
To celebrate Mother's 80th birthday Embarked from Seattle, Washington Terminal 91 - the Terminal 91 and Star Princess Staff made the process very smooth and enjoyable. Star Princess staff was very friendly and helpful throughout the entire cruise, the dining staff made excellent recommendation of meal selections. So many choices for dining that you should pace yourself so you can try everything they have to offer. All of the Star Princess Entertainment was great and were a joy to watch, take everything in and you will have a wonderful time. Take advantage of the shopping and duty free items that they have to offer while your onboard. Excursions were wonderful and we were able to see many great things and wild life. take advantage of these as they will make your time better Disembarkation was as smooth a process as Embarkations. Highly recommend this cruise - go and enjoy, eat and have fun. Read Less
Sail Date: August 2019
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives ... Read More
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives if the food and activities on the ship were, at least, tolerable. That was not the case. The food in the buffet, (which is our go-to after a long day) was, terrible. After trying every salad dressing, I gave up on eating salads on this trip. Desserts were also not worth eating. Each one of us (5 in our group) found a few things that we could tolerate eating. We then ate those few things throughout the trip. Towards the end, we found ourselves eating cheeseburgers and pizza on deck 15... not what we had in mind for good cruise food. We ate at the Crown Grill and Sabatini’s. Though our meals were better than the buffet or the dining room foods, we would never have returned If these were restaurants in our own city. And paying $29/person was quite a bit for a meal that consisted of, for example, noodles with jarred Alfredo sauce and crumbled bacon. The, much promoted, chocolate desserts were comical to us. The quality was extremely low. In addition to the food, we purchased the alcohol packages for 4 of our 5... (our fifth doesn’t drink.). That fifth person was billed for drinks that the others drank ... not sure how that’s even possible with the new Medallion. At the bar, we also found that many of the wines were priced outside the alcohol package. So to have a good glass of wine, (like a drinkable Pinot Grigio) one would have to pay for it ... even though they had bought an alcohol package. And the coffee ... was so terrible. To get a normal cup of coffee, we had to go to the Cafe and stand in a long line. The restaurants and buffets served a coffee product ... bad stuff. The two things that were great about this cruise were the itinerary and the beds. We had saved for a year for this vacation and were so disappointed that we chose a Princess Cruise Ship. We will never make that mistake again. Read Less
Sail Date: August 2019
I chose Princess Cruises based on the strength of the cruiseline's reputation and the many glowing recommendations of my travel agent and friends. I was incredibly disappointed in the land portion (7 days) of our Cruisetour that ... Read More
I chose Princess Cruises based on the strength of the cruiseline's reputation and the many glowing recommendations of my travel agent and friends. I was incredibly disappointed in the land portion (7 days) of our Cruisetour that preceded the actual cruise which probably set us up for a disappointing experience on the ship. Princess has been doing this a long time and this shows in the seamless embarkation, disembarkation, and handling of our luggage. These things went extremely well. However, so many other things that COULD have gone well didn't... and I attribute this to the volume of business Princess handles. The excursions staff are poorly trained and so when things don't go as planned, no one knows how to handle the situation. Missing buses, mis-handled excursions, and incorrect billing are all things that happen... but they also need to be remedied and not addressed with a shoulder shrug. Amenities should also be as advertised. The "Fun Zone" was closed on the ship, the video arcade removed, and the space where Princess Links was supposed to be located was nothing more than some old astro turf with a few cup holes. Kid-friendly really means "kid-tolerant" as there was nothing for my young boys to actually do that was age appropriate aside from parking them at the Kids Club. (Needless to say, they aren't anxious to cruise with Princess again although we might be able to get them on a Disney ship.) NOTE: I spent a lot of time walking around the ship to entertain my boys and our favorite game became spot the broken stuff. The busted and missing railings count was up to 7 when I disembarked. As for the food. I don't understand why so many people rave about it. The Horizon buffet is mediocre and there is so much sodium in the food, it make me feel sick. We had dinner at the Crown Grill which was delicious (which should be with the extra charge!), but our celebratory Wedding Dinner at Sabatini's could have been bested by The Olive Garden. Our main courses were simply inedible, overcooked to the point where we couldn't even cut the shrimp. The special Crab Shack night was fun, but definitely not worth the $29 cover charge per person. Fortunately we tried Donatello's and it proved to be the best choice; so we dined well here for the remainder of the week. What did got well was the attentive service by staff in the bars and restaurants. These members of the staff work incredibly long hours and they make an effort to ensure the passengers are having a good experience. The same can be said for the Steward who cared for our suite. There were plenty of entertainment choices for the varied tastes of my family members (Bingo and the game show style events were our favorites), but the Lotus Spa (which I really looked forward to) was a bit of a disappointment. Services were of average quality (mani/pedi, massages, facial, blow out, and a shave were all had by my family) for premium prices which was expected, but the hard sell of products by the staff was extremely distasteful. The adjoining Fitness Center was also a bit of disappointment as hygiene wasn't a concern. I showed up for the yoga class which was held in the same area as spin class... and the instructor didn't even pretend to clean the gross floor before rolling out a bunch of dirty mats for the passengers. I have never felt so ripped off for the $17 I spent for the class. If you have read my review and gotten to this point, I do want to say that a lot of people around us LOVED the cruise. I can see how a lot of people wouldn't have cared about any of the things I mentioned. If you don't have young children, have low expectations for the quality of your meals, and just want to be on a floating hotel where you can drink, be entertained, and see some sights in Alaska, then a Princess cruise IS for you. Read Less
Sail Date: August 2019
This cruise afforded us the opportunity to see the wonders of nature in a relaxing and fun filled way. The service was great. The food was good and the portions were perfect size so that you were able to have all three courses and not ... Read More
This cruise afforded us the opportunity to see the wonders of nature in a relaxing and fun filled way. The service was great. The food was good and the portions were perfect size so that you were able to have all three courses and not feel overly stuffed. Entertainment was funny and had good variety. Drinks were well made. Gym and spa were good. Steakhouse Crown Grill was fabulous. The naturalists on board were very informative about the glaciers and sightings wild life . The ship just hung out and circled about while by the glaciers so that you could see the calving from either side of the ship. Awesome and beautiful. The entire inside passage was extremely calm sailing so that you didn’t even feel like you were on a boat . You could see whales and sea otters from the deck at various times . Very casual in clothing dress on ship and land!! Excellent especially for a first cruise. All of the Princess excursions were excellent . The entire Princess operation is well organized and executed without a hitch in transportation , luggage etc. Read Less
Sail Date: August 2019
Fantastic Family Journey Amazing sights, amazing ship. Shore excursions could not have been better. Ship personnel were friendly and courteous The food and restaurants were top notch. Cabin was comfortable and the view ... Read More
Fantastic Family Journey Amazing sights, amazing ship. Shore excursions could not have been better. Ship personnel were friendly and courteous The food and restaurants were top notch. Cabin was comfortable and the view from our balcony was outstanding. We were midship so , for the most part, any ship motion was virtually imperceptible. The itinerary could not have been planned better. We saw so much in such a short time. The excursions offered by Princess, gave a wonderful choice of things to do and see in Alaska. The information provided also allowed us to choose excursions with the proper activity levels for seniors and a child. Never had time to attend any shows onboard. We came back from our excursions hungry and exhausted. If there’s any drawback, it’s the amount of sales pitches going on for the ship shops. The meeting that was supposed to be about the shopping in ports, turned out to be a sales pitch for jewelry for sale onboard. Too much time wasted sitting in sales pitches Read Less
Sail Date: August 2019
Visiting Alaska has been on our bucket list for some time. Princess Cruises has a stellar reputation when it comes to Alaskan Cruises and was highly recommended by our Travel Advisor. The ship has been beautifully redone in the past ... Read More
Visiting Alaska has been on our bucket list for some time. Princess Cruises has a stellar reputation when it comes to Alaskan Cruises and was highly recommended by our Travel Advisor. The ship has been beautifully redone in the past few years and the cabins and amenities are top notch. The ship offers a wide variety of daily activities but on and off the ship. We had a starboard cabin which was very important on the north bound cruise as we could see the shoreline and the various scenic wonders. A balcony is also highly recommended. The restaurant facilities from the Bistro to the common dinning rooms and the specialty restaurants offered impeccable service and the quality and variety of the food was very good. The Italian Restaurant, Sabatin's, is a must go. The staff is unbelievable and the food is exquisite. The only negatives I have is that I caught a bad chest cold and the "convenience" story had a very limited supply of OTCs medicines. However, the Medical Facilities are top notch and the medical staff was great. The other negative is that the internet service on the ship is poor. The speed is excessively slow (measured at app 1 Mbs) considering that I was required to pay to access the system. Definite area of future improvement to the ship. Read Less
Sail Date: August 2019
This was our first week long cruise and our first to Alaska. It was wonderful The staff on the ship is amazing. So polite and accommodating. We did not find one person that wasn't willing to help. Service staff is everywhere. Others ... Read More
This was our first week long cruise and our first to Alaska. It was wonderful The staff on the ship is amazing. So polite and accommodating. We did not find one person that wasn't willing to help. Service staff is everywhere. Others have complained about the service but I cannot imagine what their problem was. We did not have to wait long for anything. And my daughter was always looking to fill her drink and they were just too happy to do it. Many of them began to recognize and remember her and stopped asking for her key card because they knew she was on the drink plan. (It is not good that bottled water is not included in the drink plan. I gave that feedback to Princess as well as several staff members on board. Shows and entertainment are good. Again, staff is extremely polite, funny and accommodating. I'm not sure if some people think these should be full-on broadway shows but they were very funny and entertaining. Food is generally good with some bright spots (SHARE and Crown Grill) and some low spots (Pizza is atrocious). Buffet was better than average and main dining was also good. Dining staff is incredibly attentive. Excursions were great. We took a trip to an Iditarod training camp and it was great! Our bus driver gave us great recommendations for food in Juneau and we settled on Deckhand Dave's. Great Fish Taco's!! Be advised, Food in Alaska is not cheap no matter where you eat. 3 Fish Taco's were $17. The Photo Caravan Safari Tour in Ketchikan was by far our favorite tour. Felix was our guide and he was amazing. Absolutely worth every penny. The White Pass Train ride in Skagway was not what we expected. It was very expensive and they only feed you turkey sandwiches and chips. We opted for the longer ride at the encouragement of the ships excursion staff and it was not worth it. I would take the shorter ride and do something else in town as well. Overall, we had a wonderful trip. Every stop was amazing. Victoria BC, Glacier National Park were also great!! It was a decent value for the money and I would recommend it. Read Less
1 Helpful Vote
Sail Date: July 2019
We went on this very 1st cruise as a family (2 parents in their 50's & 3 adult children in their 20's in a separate room). I picked this ship and itinerary after hours of researching the best option for us. I knew I really ... Read More
We went on this very 1st cruise as a family (2 parents in their 50's & 3 adult children in their 20's in a separate room). I picked this ship and itinerary after hours of researching the best option for us. I knew I really wanted to be on a smallish ship that could get close to Hubbard Glacier and take us thru Granite Bay (Captain Todd McBain did a fantastic job getting us within 1/4 mile to Hubbard), with full day stops at the ports in Alaska and a balance of enjoyable entertainment for us adults and adult kids. We were not dissappointed. My husband and I especially enjoyed the shows - Encore, Bayou, Cheasa, Comedian, (not magician though as his show was a bit corny) & going to the game shows put on my cruise ship staff. My kids especially enjoyed the games, such as egg drop in the atrium and ping pong contests, trivia, and the other staff led evening shows. The staff was very energetic and our steward, Benjamin Venida, was extremely personable and attentive. We also enjoyed soaking in the hot tub while overlooking the scenic glaciers, watching movies under the stars with blankets they provided for warmth, and my daughters liked reading books in the quiet library. We liked our Anytime Dining experience and the ability to make reservations day of. When we requested seating by the window, we were kindly accommodated and ended up having a regular table (32) which was in the corner by the window. We really enjoyed the lobster and filet mignon especially when we were able to apply our dining credit to the special menu when Sabitini's was booked. We also at in the Bayou Dining rooms which was very nice as well and our waiter was excellent. The food/dessert was generally tasty. The Baked Alaska parade on the last night was fun and we enjoyed hearing the staff sing Happy B-day/Anniversary to guests as well as the taste of the creme brulee - yum! We regularly ate breakfast in the Horizon Buffet which was a great location at the top of the ship with windows surrounding it. The waiters came around asking if we would like beverages. My husband and son ate pizza at the pizzaria. They said the pizza was too hot and the cheese melted quite a bit and it tasted better when it was cold. We also ate lunch at the Grill by the pool area.The seafood chowder was tasty. I felt bad for the poor girl at the ice cream shop who seemed overworked and under appreciated but access to ice cream at anytime was a nice feature. We stayed in an inside stateroom on the Carribe deck (10th floor) in room C517 which I would highly recommend since it is sandwiched between two other stateroom decks. It was quiet, close to muster stations, mid ship so didn't feel much movement. Positivities Loved the enthusiasm of the staff and warm personalities. The atrium was very pretty. Seating near the windows during meal times - lovely. Getting so close to the glaciers. Meeting such friendly guests. Cleanliness. Great shows. I really liked this ship and the open decks, including semi-private one on the Caribbe floor. It never felt really crowded. Everyone was helpful and friendly. Very relaxing and enjoyable experience. Will definetely cruise with Princess again, and specifically Coral due to the size and layout of ship. Some suggestions: We would love to get all the daily Patters (schedules for each day) at the beginning of the cruise instead of day by day so we could plan our dinners (had anytime dining) and entertainment in advance. In addition, we were told in advance that formal nights are sea days, yet were surprised (as were others seated at our table that night) when we learned fairly last minute that the 2nd formal night was the evening we ported in Juneau. My daughter eats a gluten & dairy free diet. The chefs were kind enough to come out to give her recommendations in the dining rooms and she really liked their gluten free bread. Edible options in the Horizon Buffet were not clearly marked. They did not have almond milk that she knew of nor gluten free cereal. We would have liked signage for gluten free and dairy free items and it would be great if they had almond milk and gluten free bread/cereal available. For us, some food, such as eggs and biscuits, were overcooked but they had a good variety of options. My 3 adult kids shared a separate room. The top bunk bed was uncomfortable for my daughter. It was hard for 2 of the 3 to watch tv since the location of the tv was blocked from view though they did not really spend much time in their rooms at all. Perhaps a moveable mount could help. I felt that the pillows were a bit too squishy and my husband and myself in our room and we kept sinking toward the middle of the queen bed though it was generally comfortable. Benjamin Venida was a terrific, personable, and attentive steward. He was cheerful, called us by name, wished us a great day and good evening regularly, and even gave my son a few extra candies which was appreciated. He kept our room very clean. I wrote him a note and wanted to leave a tip and thank him personally, but I didn't seen him the day we disembarked and felt uncomfortable leaving it in my room since the door was ajar. My suggestion: Give thank you notes and tip if you choose when you see your steward; don't wait until the last day. The cruise director (John/aka Mr. Energy) was hilarious. We really enjoyed the staff led gameshows, etc. The big shows were excellent. The comedian was funny, (we would have loved to see his 2nd show but our dinner reservations could not be changed and we didn't know they were going to overlap) but we did not care for the magician show which felt corny. Sales The coupons, sales, and credits were helpful and encouraged me to buy merchandise. I really liked the free gift from Etsy of my pretty silver anchor necklase. A wonderful rememberance of a lovely cruise experience. Photos I wish the photos were less expensive and we could alter the size and have a cheaper package option (less than $150 minimum). They were good quality photos though. Casino We had fun playing Bingo one afternoon. Spa I did not use the spa, but my son did. Wish I could have let him use my credit as it was pricey for his service. Art: I went to the auction, which was fun but went long (it would be great if they could tell you how long it will be since we had to leave early for the wine tasting). My son got art work at a good price but the cost to ship it and time it takes to arrive is a bit pricey and long. Disembark As first time cruisers, this part was confusing to us. The elevators were full and carrying luggage downstairs dangerous. I think I would better plan ahead next time by leaving our large luggage outside our room. Excursions They were wonderful ports. I didn't appreciate that some shops, in particular jewelry shops, had people standing outside trying to convince us to come in and visit. Some ship excursions seemed very rushed - for example, covering too much ground in not enough time, so we booked some excursions on our own. Skagway: We walked off the port and over the creek bridge into town. We saw a man catch a huge fish. We also attended the '98 Show in the Saloon which was fun and ate lunch at the brewery - the beer garden provided excellent views. My daughter did rock climbing/rapelling, while the rest of us took the van up and bike ride down the mountain. A great active scenic option to sitting on a train. Juneau. We bought tickets at the St. Robert's tram (short walk) with a AAA discount at 8am. Were some of the first to board the tram and hike at the top. Definetly hike to the cross and windsock if you have time. Views are spectacular. Afterward, we called a taxi to meet us at the Red Dog Saloon. She drove us to Mendenhall Glacier where we visited the visitor center and walked the paved trail to beautiful Nugget Falls. Our driver on the way back stopped to buy us some lemonade from kids at a stand. Off the clock. They both provided great stories of the culture and of living there as locals. Finally, we ate at the Red Dog Saloon. Had to have the 'Duck Fart' shot which was fun and tasty. Ketchikan: We all had booked excursions in Ketchikan and were very stressed about making it back in time since the time changed and was scheduled to disembark 45 mins. earlier than originally told. This was a tendered location. I wish Ketchikan port stay was longer so it could have been more enjoyable. We walked through town, saw the salmon in the river. My daughters went on the kayak excursion and me - the group canoe and rainforest trip on the lake. (The clam chowder was excellent!) My husband and son went salmon fishing with Baranoff. My husband caught three - son, none. A couple with them gave them their catch and they were all shipped home. We are eating some fillets for dinner tonight. Read Less
Sail Date: July 2019
I had done the land/sea cruise with Princess in 2004. I was very disappointed in the dated decor and condition of the Island Princess. Tiki huts and fern decor was not fitting for Alaska! The carpeting in the Lido Cafe was dirty and worn. ... Read More
I had done the land/sea cruise with Princess in 2004. I was very disappointed in the dated decor and condition of the Island Princess. Tiki huts and fern decor was not fitting for Alaska! The carpeting in the Lido Cafe was dirty and worn. The bathroom was very small and Water came sloshing up in our shower basin and left dirt flecks behind. Embarkation was NOT well done. The agent that gave us our cabin key did not explain the deck # system so it took us 45 minutes to find our cabin. There were not enough crew members available to direct guests as they arrived on board. Also, there were not enough waiters available in the buffet dining area so we wound up getting our own drinks. There was a definite lack of communication about meeting up with excursions both from the lodges and at the ports. I'm not at all sure that I would sail with Princess again unless it was a newer ship. Read Less
2 Helpful Votes
Sail Date: July 2019
ship needs revamp. dining ok if you like a curry or high fat foods.Entertainment .poor. The only good thing about this cruise were the bar and waiting staff and the ports of call . Only ate in main restaurant four times as was put off by ... Read More
ship needs revamp. dining ok if you like a curry or high fat foods.Entertainment .poor. The only good thing about this cruise were the bar and waiting staff and the ports of call . Only ate in main restaurant four times as was put off by the chicken drumsticks chips and gravy,hardly a la carte. Buffet curry eggs and onion rice for breakfast or full English dripping in fat. cruised many times before and have never had to leave a bad review .you need a new cruise director as his vision of good entertainment is perhaps suited for an old peoples home at best.Kids club was a joke and they wanted $25 to ice a cake where as on all other cruises this would have been free . We spent in total £9000.00 on this holiday for two adults and two children paid for a la carte got chicken drumsticks paid for our children to be entertained did not happen,paid for great entertainment was not entertained Read Less
Sail Date: July 2019
After reading a negative review we felt we had to contradict everything from the so called worse cruise ever. The food in the restaurants and the horizon court was of the normal high standard. There were curries but what was left out was ... Read More
After reading a negative review we felt we had to contradict everything from the so called worse cruise ever. The food in the restaurants and the horizon court was of the normal high standard. There were curries but what was left out was that there were another 9 or 10 choices. The entertainment was of high quality apart from one comedian, the cruise director was always informative and it was not his fault if the comedian bombed, everyone else including the princess dancers and singers were excellent, the assistant cruise director also performed and it is no exaggeration to say that she should have a spot in the princess theatre. The rest of the crew and waiting staff along with the stewards all done an excellent job, so much so that two days after being back we as a family booked a cruise for 2020. T he itinerary was good and if you look at other cruise lines bare in mind that princess has won more awards, and for good reason, some people just have to try and moan about anything, so just be realistic and take all that with a pinch of salt. Also the embarkation and disembarkation was so so easy and so fast, we arrived at the mayflower terminal and was onboard in 10 minutes and was in our hotel in 15mins after leaving our cabin. Read Less
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