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Cruise Ratings
Sail Date: August 2019
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go ... Read More
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go there and eat, you will not be disappointed. The Casino was fun we won some and lost some but overall it was fun. The artwork was pretty, not my style but nice to look at. We got the coffee card, but could have done without it. The coffee in the Horizon was just as good and free :). Soft serve ice cream was perfect, my hubby's favorite. :) We had great weather, only rained in Juneau. We did a little shopping in Juneau. We did the train ride in Skagway, that was beautiful. I would go again! Glacier Bay was beautiful, so peaceful and relaxing, we did see a portion of the glacier break but did not get pictures.The Lumber Jack Show in Ketchikan was really cute and fun, great for the family! We did the Pedi-Cab ride in Victoria, BC, I recommend seeing the city this way. The stop in Victoria is short and Pedi-Cab makes it to where you see the whole city in 2 1/2 hours. So you still have time to shop if you want. Overall the best vacation we have taken in years. We are looking forward to our next cruise, I really want to got to New England & Canada cruise. Read Less
Sail Date: August 2019
The cabin had a filthy stained rug and film over the mirrors. All the electrical outlets did not work. The urine smell coming from toilet was strong. They offered to replace the carpet but would have to move all our belongings. They ... Read More
The cabin had a filthy stained rug and film over the mirrors. All the electrical outlets did not work. The urine smell coming from toilet was strong. They offered to replace the carpet but would have to move all our belongings. They offered to shampoo carpet but the smell from the chemical may cause allergic reaction so we said no. The casino floor staff was hard to find and during smoking hours they did not put out ashtrays until asked. The food was just okay unlike my last trip. We had to revert to anytime dining to get good food. The desserts were bland but the cookies were great. The wait staff was usually there to take drink orders. The cruise director and other crew members were fantastic. There was a problem with our excursion and the person in charge had a printout and chose who would go based on when they booked the excursion. The order was all wrong so people who just booked the excursion went while those that booked 6 months prior did not go. Read Less
Sail Date: August 2019
The food was ok . The state room was outstanding but it was a upgrade suite . The ship was very big very nice very clean . Staff was very friendly and the food was average at best except in the specialty restaurants it was outstanding ... Read More
The food was ok . The state room was outstanding but it was a upgrade suite . The ship was very big very nice very clean . Staff was very friendly and the food was average at best except in the specialty restaurants it was outstanding . The entertainment on board the ship was very good especially the comedian who we saw two times he was awesome AJ if he was ever around my area I definitely go see him again he was very funny he also did two entirely different routines . The room that does the show run was large it was very comfortable every seat was very positioned so that you could see everything and hear everything is very pleasant experience. Only problem is they didn’t have enough people in there to get you drinks there was like two people in the whole room so you waited forever to get drinks otherwise you have to go get them yourself they need many more people in there if they want to you know so drinks I had a package so it was sort of a pain because I had to go get it myself. The only thing I had a problem with was when you get on the ship they try to sell you all the spa treatments and all this crap you really don’t want in that cost way more than it’s worth in my opinion they take you on a tour which I didn’t want to take . I have been on four different ships and have cruised four different times the ship was nice people and staff were nice the food was subpar especially for the price we paid . Don’t think I take another princess cruise we had problems with our shore excursions half of them well actually three of them out of the four were canceled . You need to be extremely specific on sure excursions times dates ask as many questions as you possibly can whether it’s better to go in the morning the afternoon because we booked morning trips and they were all canceled due to the fact that they were fogged in early in the morning there was also a train that was canceled but that’s because of a rockslide . Read Less
Sail Date: August 2019
We've been to Alaska many times and we wanted our daughter and her family to see the beauty of the land that we keep going back to see. It's so peaceful with breathtaking scenery in all directions. There are many areas of ... Read More
We've been to Alaska many times and we wanted our daughter and her family to see the beauty of the land that we keep going back to see. It's so peaceful with breathtaking scenery in all directions. There are many areas of pristine, untouched nature and wildlife abound everywhere. Embarkation and Disembarkation were the best of all the cruises we've been on. The crew couldn't do enough to make us comfortable and fulfill all our needs. The food was excellent and varied including gluten-free bread and dessert offerings. There could be a more consistent kids' program, however. And an indoor pool would be nice for Alaskan tours. The boutiques are well stocked with a diverse selection of goods. I love the International Cafe which is open 24 hours for a late-night snack. I loved taking a hot bubble bath at the end of the night...such a treat on a ship. Well worth going. Check the hours of some of the ports because we had one very early one...7 a.m., and one very late one...7 p.m. I'd have preferred more daytime hours for being onshore. Read Less
2 Helpful Votes
Sail Date: August 2019
The cabin was fine, and the cabin steward did a good job. Nothing special except ice - no towels folded into animals, for example. The food was medicre, except for pizza and hamburgers, which were very good. The dining room food, ... Read More
The cabin was fine, and the cabin steward did a good job. Nothing special except ice - no towels folded into animals, for example. The food was medicre, except for pizza and hamburgers, which were very good. The dining room food, though, clearly showed efforts at cost cutting - New York strip steaks were a little on the tough side, for example, and I think that the scallops were not scallops, but rather a whitefish cut to look like them. They were tiny! Deserts in the sit down dining area were good, but those in the buffet area tended to be dry. Service in the dining room was lackadaisical in some cases. Drink packages did not appear to be a good deal. An upgraded meal in the main dining room was as expensive as at a good establishment on shore, which seems odd - after all, you have already paid for some meals. Nevertheless, it felt as if we were subjected to a constant upsell. The music in the production shows was good, but the choreography was clumsy in two of the three relevant shows. The magician was good; the comedian was doing impressions of old comedians - using their jokes - which wern't all that great when the originals gave them (exception - excellent Jack Nicholson impression). Good naturalist, but this was his last trip. One of our party was hadicapped. Good help getting that person on board at the beginning, but none with debarking or reboarding for shore excurions. This was our first and last experience with Princess. Previous trips with both Carnival and Royal Carribbean were better for food, service, and onboard shows. Read Less
2 Helpful Votes
Sail Date: August 2019
We traveled on the Crown Princess British Aisles Cruise mainly due to it's itinerary. It was our introduction to the British Aisles and my wife and I traveled with our next door neighbors. Let me preface this review in stating that we ... Read More
We traveled on the Crown Princess British Aisles Cruise mainly due to it's itinerary. It was our introduction to the British Aisles and my wife and I traveled with our next door neighbors. Let me preface this review in stating that we are Royal Caribbean regulars and are making most of our comparisons based on that. We arrived two days earlier at Heathrow and our United flight arrived 1/2 hour early around 9 pm, I was worried that our 'Shared Arrival Transfer London Airport to Hotel' booked via Trip-Advisor wouldn't be there but he was (they keep on-top of arrival info, so make sure your Flight info is updated before you fly). Even though it was a shared transport we were his only fare arriving at 9:30 pm and with little traffic at that time we checked in to the Park Plaza Victoria (which is a great hotel near Buckingham Palace) by 10:30pm. We planned to try to cram in as many highlights of London in one day as we could but realistically settled on doing the Tower of London at 9 am (it took 2-hours minimum), Westminster Abbey at noon and The Staterooms at Buckingham Palace. We purchased a Oyster card for Tube travel and began at 9 am opening at the Tower (by the time we were leaving lines to see the crown Jewels were over a hour wait so make a bee-line there first) make sure you purchase your tickets from: https://www.hrp.org.uk/tower-of-london/#gs.zywwgy before you arrive otherwise the lines for tickets will take some time. Of the three we thought the Abbey was the highlight. We pre-purchased reserved seats (reserved for an extra 3-pounds each) for 10 am on National Express bus from Victoria Coach station (.6 minute walk from the Park Plaza Victoria) to Southampton Coach Station for $13.50 each one way. Note that as we were getting on our bus the Princess Bus Transportation was loading right next to us. When we arrived in Southampton at noon we immediately got a taxi to the cruise ship for 8 pounds. Embarkation using the Medallions was quick and we were on board by 1:30pm. This is a port intensive cruise with only two at sea days so we chose anytime dining because of the late sale-away times. We didn't want to be tied to a set dinner time. With the ship off a refresh dry dock in 2018 I was surprised by the state of disrepair we noticed around the ship. Vinyl applique sheets peeling off elevator surfaces, numerous dents on hallway walls, Tile baseboards held in place by caulk in numerous public bathrooms, two drawer fronts came off when opening in our stateroom. All small items but they all add up to create a sense that quality workmanship & maintenance are not a high priority Didn’t think much of the common areas in the ship, it had a closed in small feel with very few views of the ocean. The main Piazza area was only three stories high and had very little room to watch entertainment. Typical shops jewelry, watches, overpriced souvenirs, lacking any sundries shopping that you might have forgotten to pack. Photo services lacked any creativity, probably due to lack of any open spaces to take them. Entertainment was hit or miss, enjoyed the comedians, magician (card tricks), band that played every night, Thought the stage shows were lacking, they don’t come close to the quality found on Royal Caribbean ships, we watched for the first 10-15 minutes and gave up. Food in the main dining room was good nothing outstanding. Many of the meals were very small portioned, my cocoa pork loin while probably the best tasting dish on the cruise was five bite sized pieces. Shrimp cocktail has the smallest shrimp I’ve ever seen, formal night lobster tails were small and dry. Every night we’d get recommendations of 1-2 dishes to avoid from wait staff , that’s never happened before (clue get rid of dishes that don’t work). Wait staff for the most part were amazing in all venues. The Horizon Court buffet was also good, nothing outstanding, hard to find seats during breakfast especially on sea days. Over easy eggs on the egg station were either over hard or often cold, scrambled eggs had an odd taste leaving the only way to get a good egg dish was thru the omelet station. Free coffee only available in dining rooms were brewed weak. No free coffee or tea at the International Café (free coffee and always available on Royal Caribbean ships similar venues). International café had a great selection of salads snacks, pressed sandwiches, breakfast sandwiches, pastries, cookies, deserts and a Gelato station charging 3-scoops for $3.50. Best Pizza I’ve had on a cruise, Salta Dog Grille, on Lido Deck poolside, burgers and dogs were good, offered signature Ernesto Burger for $5 or the Ernesto w/Beer for $8 (no brainer since a bottle of beer was $6.75). We booked the Princess transfer to Heathrow which was the lest expensive and most worry free way of departing. We disembarked at 9:15 am buss departed the port at 10:15 and arrived at Heathrow at 11:30am for a 3:30pm flight. Our travel companions had a 1:30pm flight and disembarked the ship at 6:15am. Overall my main reason for booking this cruise was for the ports. While I was hoping for more (we all do), what I received was a decent cruise on a aging ship. Princess needs to pull a page from Royal Caribbean’s playbook and treat every ship like it’s our best ship, staying on top of maintenance, providing the best in entertainment, amaze us with great food venues. If Royal had offered the same itinerary, I would have cruise with them hands down. Again I was hoping for more, I wanted to be wowed, I could have been a convert to Princess. Maybe all princess ships aren’t the same but I don’t want to waste another vacation hoping for more. Read Less
Sail Date: August 2019
Wanted to experience an Alaska cruise. This one was offered as a two for one, but, actually was more reasonable at the regular rate. Once on the ship, we were impressed by the friendliness of the staff and by the enthusiasm of the ... Read More
Wanted to experience an Alaska cruise. This one was offered as a two for one, but, actually was more reasonable at the regular rate. Once on the ship, we were impressed by the friendliness of the staff and by the enthusiasm of the cruise director. He kept us well informed and with his energy kept us wanting to attend events he was sponsoring such as trivia shows etc. There were lots of opportunities to find interesting shore excursions both privately on shore and through the cruise line. The cabin was comfortable and clean and the balcony was well used, particularly on the warm sunny days. The food in the restaurant was average. The corn, tomato, and squash came with burn marks on the underside where it has been on the grill too long. We sent several meals back. However, the serving staff were very accommodating and knew both our name, cabin number, and food allergies after the first sitting. Read Less
Sail Date: August 2019
Exceeded our expectations from embarkation to debarkation. Crews are very friendly and helpful. You don’t get hungry as lots of yummy foods on board and lots of sporting activities you can do on board to ensure you don’t get extra kg ... Read More
Exceeded our expectations from embarkation to debarkation. Crews are very friendly and helpful. You don’t get hungry as lots of yummy foods on board and lots of sporting activities you can do on board to ensure you don’t get extra kg while indulging with lots of good variety of foods. Medallion class made everything on board really easy. They have a very systematic system where everything really works very well. We have enjoyed all the activities on board, in particular, the shows daily. Our crew steward always ensure that our room is being looked after daily. Live TV updates is also very helpful for everyone as you will be informed on what’s happening on the ship, ports and shore excursions very important informations and tips. We will definitely cruise with Princess again and will recommend them to our friends and families. Keep up the good work and hope to see you again soon. Read Less
1 Helpful Vote
Sail Date: August 2019
This was the trip of our dreams. We flew to Anchorage 4 days prior to our sailing and rented a car to go see Mt. McKinley and other places in the area. This allowed us to see the things we wanted to see and do the things we wanted to do. ... Read More
This was the trip of our dreams. We flew to Anchorage 4 days prior to our sailing and rented a car to go see Mt. McKinley and other places in the area. This allowed us to see the things we wanted to see and do the things we wanted to do. If you are in the McKinley area, 229 restaurant (mile 229 of the Parks Highway) is a must. Five-star dining at its finest and the prices are reasonable. We took our own transfer from Anchorage to Whittier. It stopped at the Wildlife Refuge Centre which was good to see. I was travelling with a mobility scooter and embarkation could not have been better or easier. From the moment we approached the ship till we disembarked seven days later the crew were wonderful. You can tell that they take great pride in working on such a wonderful ship. The new Medallion program that Princess has designed is fabulous. It identifies you when you approach your cabin door and unlocks. You can order food or drinks from anywhere on the ship and the staff will find you. You can even locate other members of your party through it. We chose Anytime Dining and never had to wait to be seated. The food was fabulous and plentiful. The ship is large enough that even with a full load of passengers, you do not feel crowded in any way. We mainly booked our own tours using the Alaska Tour Saver Book. It got us 2 for 1 tickets onto the train in Skagway and the Whale Watch in Juneau. Even though we did not use a lot of coupons, it more than payed for itself several times over. We had been savouring going to Alaska for a long time and this trip was the absolute dream come true. Thank you Princess and all the crew of the Royal Princess. Read Less
2 Helpful Votes
Sail Date: August 2019
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great ... Read More
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great magician, awesome juggler, and very interesting high-tech lights\video\music act. The food was great in both formal dining room and buffet. They have great video screen at the pool that plays recent movies (that you can also view later in your cabin). There are fun "touch screens" on every floor where you can locate the people you are travelling with, see deck plans, the entertainment schedule, AND there is fun "explorer puzzle game" for the kids to play. There are 3 regular sized pools (one is private one for adults only near the spa), and one very small "kid's area pool", so there are different options. I think they make good use of the space and boat doesn't feel too large (or too small). Also, very "non pressure" from the staff. I've been on some cruises where they are always trying to sell you things, but this ship wasn't like that. Stops on our cruise were awesome. In particular I loved Quebec City, & Prince Edward Island. Halifax is nice, but a bit more of a bustling city. Sidney Nova Scotia is cute town but a "young port" so tour options (e.g. if want to go to the Alexander Graham Bell museum) are limited if you don't book ahead. You can't even really even find a taxi. - - - CONS: There are limited shore excursions and most of the good ones they sold out months before the cruise. (Not sure why they can't see the high demand and arrange for additional tours). It ended working out OK for us though because we found that for most ports you can find alternative tours outside of the port for cheaper than Princess charges. The EXCEPTION though is the port of Sydney, Nova Scotia. If you don't book something ahead won't be able to find trips on short. The "app" (where you can order drinks and see entertainment schedule seems to be a bit of a work in progress (didn't work very well for me). I could see upcoming events schedule but never could do anything else with it. There was mystery "high seas heist" ongoing game that we participated in, which was semi-fun but sloppily run and slightly confusing. There is "kids club" for area but for some reason it is closed from Noon-to-2PM so it didn't work out well for my wife and I when we wanted to do some of the things like the art auction on the boat, or trivia. Also, the staff in the area are not that friendly, and per my kids (so take with grain of salt) they had strictly regimented task for them to follow. (e.g. they couldn't just draw, read, play video games or Foosball when there was an activity like "t-shirt painting" going on. You have to do what group is doing while in kids club, at least if you are in the 7-to-11 year old section). Perhaps not the cruise line's fault but found the "exit port" in Brooklyn NY to be run horribly. A lot of confusion, and they routed people into different lines... allowed people to cut in the lines... and ultimately you could just walk out of the port if you wanted to (there was no security check or anything) so all the confusion wasn't really necessary if they were better organized. Lastly, bad ratings to our cabin (E514), mostly because it is located directly above the lounge where loud music is played most nights. Read Less
Sail Date: August 2019
Exceptionnal logistics to embark, disembark and access to excursions on shore. Very efficient, well oragnised, easy to deal with. Roomy cabins with balconies for almost everyone. Very usefull medaillon (RF ID). The cabin door ... Read More
Exceptionnal logistics to embark, disembark and access to excursions on shore. Very efficient, well oragnised, easy to deal with. Roomy cabins with balconies for almost everyone. Very usefull medaillon (RF ID). The cabin door unlocks automatically as you approach it. You can buy anything on board and even on shore (to access hop-on hop-off bus tours starting at the dock), without further identification. The boat personnel equipment allows them to confirm your ID with a picture on their tablet. Exceptionnal food variety and quality at the buffet (Bistro Horizon). Conversely, dissapointing food preparation, cooking skills, and wine serving service at standard (Symphony, Harmony, Concerto) and specialty (Crown Grill, Sabatini's) restaurants. The best bet, after the buffet is to eat at small bistros (Crab Schack, Alfredo's, International Café and the like), which are all very good with food quality and service. Efficient room service, albeit very present in the corridors. High quality shows production with a good spectrum of styles to please everyone. But humour is difficult with such varied cultural background in the audience, especially when guests ar asked to participate on stage. Both the comedian and the ventriloquist generated some uncomfortable moments. Read Less
Sail Date: August 2019
We chose to sail for the Baltic cruise with Princess after trying other cruise lines for other cruises. Nothing beat Princess in term of services, itineraries, and values. We're group of 11 people (yes, odd numbers) and the dining ... Read More
We chose to sail for the Baltic cruise with Princess after trying other cruise lines for other cruises. Nothing beat Princess in term of services, itineraries, and values. We're group of 11 people (yes, odd numbers) and the dining room able to accomodate all of us in one table which make the dining experiences more enjoyable. Great menu on traditional Dining room (good options considering we have different people with different preferences). Get the wine packages when you board the ship (great values). Regal Princess is a great ship especially since it becomes the medallion class (very convenience tool and now we can locate the rest of our group at any given time on the ship). We love all the countries listed in the itineraries although we feel that the stop at Oslo is too short. The weather were perfect during our visits. Our kids love the destination cruise like this one because they get to visit different countries everyday without having to pack and unpack daily). Overall experience, we had an amazing time sailing with Princess. Can't wait to do another cruise with Princess again. Read Less
4 Helpful Votes
Sail Date: August 2019
So being a cruise virgin, my wife elected to take me on the Alaska cruise from San Francisco. It was a 10 day journey, ten very interesting days. Before anything, I need to mention how poor the security was. When we got on board in San ... Read More
So being a cruise virgin, my wife elected to take me on the Alaska cruise from San Francisco. It was a 10 day journey, ten very interesting days. Before anything, I need to mention how poor the security was. When we got on board in San Francisco, you could have walked on with whatever you liked. Nobody was actually paying attention. The girls on the metal detectors were talking about boy problems, and boy did they have problems, and casually waved us through. I walked through with my phone and inhaler in my pocket, didn't set off the detector. Later on the journey I came to find out our neighbor had metal rods throughout his body and those didn't set them off either. In today's world, this is unacceptable. I am not saying there needs to be a crazy amount of security like an airport, but the gaps in what was provided were astounding. Not to mention an update in cannabis policy needs to be made. Threatening to throw you off the ship for something that is legal in literally every port you're visiting is a joke. So lets start with the bad, I am one of those who prefers the bad news first. My first and biggest issue with this cruise was the food. The quality of the food was atrocious. Mainly in the main dining room, we were in the Botticelli, which was the biggest surprise to myself considering I was told it was going to be great quality from every person I have asked about cruising. So maybe I went in with high expectations, but what we were given was not acceptable. I honestly felt as though we were given canned vegetables every night, meats were often overcooked and tough. Not to mention the over complication of certain dishes, which ruined the overall meal. For example there was a spinach flan accompanying steak one night, which tasted like boxed flan that had just been mixed with rotting spinach juices. Not pleasant to taste, or listen to my mother in law complain about it. You can really tell they're pushing for you to dine in the boutique restaurants, Crown Grill and Sabatini's for this journey. The gap in quality is astounding and honestly I wish I would have known or I would have planned to dine in those areas every night. Secondly, I would have to chime in on the service. 99% of the trip we received amazing service. From Albert and Carlos in the dining room to Marlon who serviced our stateroom daily. But there were a few bad apples that really left a sour taste in my mouth. Forgive the cliche, but as someone who comes from a hospitality background, that one bad apple can ruin all the hard work you put in. Mainly it was a gentleman who worked the Coffee & Cones stand. More than once, I got rolling eyes when I asked for two latte's for me and my wife. And one night I was walking up to get an after dinner coffee, because the coffee provided everywhere else was not even passable for coffee it was so weak, they just shut off the lights and stared at me as if to say "cant you see we are closed." Forgive me for not realizing the time while I was on vacation, a simple "Sorry sir we just closed, come back tomorrow" would have been fine but this experience really left a bad taste in my mouth. I wish I remembered his name, because I would call him out on here, every other staff member I encountered at this stand was pleasant and very helpful. My third and final complaint is related to the fitness area. I used this 9 out of the 10 days we were on board and don't get me wrong the facilities are nice. But, there were two things I observed. One the cleaning is very minimal if not at all, I broke my Fitbit and the clasp fell off while I was using the Lat Pull Down machine on the 2nd day of the cruise. Well on the last day of the journey, I found it on the floor of the gym next to the machine. Which tells me they do not clean the floors at all during the voyage and if they are, they're doing a skimpy careless job. Some people may think this is a baseless complaint, but in the area of the ship where tons of people go, get sweaty and 90% of the people don't know what to do (i.e. clean the machines after they use them) well then it becomes an issue, or a petri dish. Also the amount of kids going through here unsupervised, even though there are signs everywhere saying "Under 16 needs to be supervised" , was ridiculous. I had one kid climb on the leg extension while I was using it, I had to yell at him and he ran off without his parents anywhere to be seen. So maybe the Spa desk staff can do a little better at observing who is walking in and enforce their own policies before someone actually gets hurt. Last gripe about the gym is that the Leg Press was broken when we boarded, I checked out the gym before we even left San Francisco, and it was not fixed the entire time, although a sign saying it was broken kept appearing and disappearing. Your card dealers in the casino need to be more consistent too. I know rules are different on a ship, but consistency doesn't have to be. I had one guy who moved so fast, he would mess up deals or make it seem shady, anyone with fast hands in a casino is a major red flag in my experience. Not to mention I jokingly said to him "I've gotta win back my money you took last night at roulette" and he proceeded to scold me (or at least it came off that way) saying "Its not me who took your money, we are just the dealers, don't blame me sir." I was obviously kidding and everyone sitting at the blackjack with me immediately got uncomfortable. If you're going to take my money in the casino, at least do it with a smile, it comes off much better. All that complaining out of the way, I did really enjoy the rest of the journey. The shows were decently fun, we saw Rollin Jay Moore, the comedy magician (forgot his name sorry) and Vern Cotter. So for the comedy side of things, it was a good job. Although I felt bad for Mr. Cotter, as we were there for the last show of the last night, which was about 30 people in the crowd. But that just lead to a really cool intimate experience that you normally wouldn't get anywhere else. But please, please, please add some actual soul singers to the Motown show. That was the only show that was painful to watch. We also joined in with the trivia's and other game shows. All of which were a great time, from Harry Potter trivia which was good for family fun. All the way to the 18+ adult game show, which my ribs still hurt from laughing so much. Our shore excursion we chose to do was fun as well. We elected to do the nature walk and crab feed in Ketchikan. Everything about that was awesome, from Sharon the bus driver who was hilarious, all the way down to the servers at the crab feed. So overall this experience was a great first cruise, yes there were negatives, but the positives out weigh those greatly. I only wrote so much on the negatives, because realistically those are areas for improvement and the more knowledge they have the better they can get. I will be back. Read Less
1 Helpful Vote
Sail Date: August 2019
To celebrate our 50th anniversary. Recommend by our travel agent. I had heard that Princess was a great cruise. The entertainment was awesome. The quality of entertainment was very surprising. Great crew and staff. We liked the voice of ... Read More
To celebrate our 50th anniversary. Recommend by our travel agent. I had heard that Princess was a great cruise. The entertainment was awesome. The quality of entertainment was very surprising. Great crew and staff. We liked the voice of the ocean and the games played in the lounges. The cuisine was out of this world. I tried so many new and different foods. The staff was so polite and accommodating. Our stateroom was always clean and well cared for. The bartenders were very friendly and knew how to make anything. Our vow renewal of 50 years was the highlight of our trip. The special discounts and gifts we received for our anniversary were very nice and in expected. What an awesome way to celebrate 50 years of marriage. Thanks Princess for all the wonderful memories of our first cruise. You and your staff know how to treat people and create memories Read Less
2 Helpful Votes
Sail Date: August 2019
Toilet didn’t work correctly for 7 days, extremely loud fan blowing outside door for 4 days, severe vibration for 2 days. We tried every day to get these problems solved and it never happened. Staff that took care of the room were ... Read More
Toilet didn’t work correctly for 7 days, extremely loud fan blowing outside door for 4 days, severe vibration for 2 days. We tried every day to get these problems solved and it never happened. Staff that took care of the room were great and did try to help. Service manager sarcastic response. Shipboard entertainment was average. Food in the dining room was average but service was great. Ship stops were appropriate. Glacier Bay was spectacular. We found tours purchased off the ship were less expensive. On board shops were appropriate with fair pricing. Embarkation and debarkation were well handled well. This cruise provided a lot of inboard activity which was appropriate for all ages. We ate in all three dining rooms, the food was average. We could make dinner reservations which we liked. Wait staff was great. The stress of wondering if the toilet would work and trying to get it fixed was a daily battle. Read Less
Sail Date: July 2019
The cruise was awesome. All of the staff we encountered were very pleasant except for one and I chalk that up for just having a bad day. We all of them occasionally. The reason I say this is, every time we saw this person after the ... Read More
The cruise was awesome. All of the staff we encountered were very pleasant except for one and I chalk that up for just having a bad day. We all of them occasionally. The reason I say this is, every time we saw this person after the "not so good" day, they were always in a pleasant professional mood. Even though Princess states the Coral was completely refurbished a few years ago - it really is need for a complete overhaul again. It is showing its age. Everything was clean. The entertainment we saw was what I would term as "typical". Nothing mind blowing but good. I would suggest to everyone to spend the little extra and opt for a balcony room. It was "post card beautiful" admiring everything from our private balcony while inside the Alaskan passage. You don't have other people bothering you or complaining etc. Our experience at Sabatina's Princess's premier Italian restaurant was nothing special. Actually after my wife and I left - we both agreed the Italian food we prepare in our own kitchen was as good as we just tried. Maybe we had a bad night?? Not sure, but on our next cruise, we would opt for something else. As for the ports and excursions - we opted not to pre-book a lot of excursions and just allow spontaneity to take over when we arrived, we would do much different on next cruise to Alaska. We did pre-book 2 excursions, but would do many more next time. The ports are beautiful and quaint, but way over commercialized !! Depending on how many ships are at port, you could have several thousand people in a small village at same time, which = WAY TOO MANY PEOPLE for me ;) We would book several excursions that would take us away from all of the commercialism at the ports. The bottom line is; would we go back - ABSOLUTELY!! and actually have started to put our thoughts and ideas together for another Alaskan adventure in 2 years. Read Less
4 Helpful Votes
Sail Date: July 2019
ship needs revamp. dining ok if you like a curry or high fat foods.Entertainment .poor. The only good thing about this cruise were the bar and waiting staff and the ports of call . Only ate in main restaurant four times as was put off by ... Read More
ship needs revamp. dining ok if you like a curry or high fat foods.Entertainment .poor. The only good thing about this cruise were the bar and waiting staff and the ports of call . Only ate in main restaurant four times as was put off by the chicken drumsticks chips and gravy,hardly a la carte. Buffet curry eggs and onion rice for breakfast or full English dripping in fat. cruised many times before and have never had to leave a bad review .you need a new cruise director as his vision of good entertainment is perhaps suited for an old peoples home at best.Kids club was a joke and they wanted $25 to ice a cake where as on all other cruises this would have been free . We spent in total £9000.00 on this holiday for two adults and two children paid for a la carte got chicken drumsticks paid for our children to be entertained did not happen,paid for great entertainment was not entertained Read Less
2 Helpful Votes
Sail Date: July 2019
The entertainment was terrible. The food was okay. Nothing spectacular. The wait staff were excellent. Some even remembered our names. The price you pay for this cruise is too much for what you get. The entertainment was the same people ... Read More
The entertainment was terrible. The food was okay. Nothing spectacular. The wait staff were excellent. Some even remembered our names. The price you pay for this cruise is too much for what you get. The entertainment was the same people all the time in different places and times. The one singer was horrible. I had to leave until he was done. Some of the staff even said he was terrible. In the mini suite we had one bed for 3 people and a sofa bed that was like sleeping on a metal frame. Very uncomfortable. I said something about it. Nothing was done, except to not open the sofa bed and have me sleep on the couch. I would NEVER take a Princess cruise again. I was so disappointed. I have been on other cruises and they were great compared to this poor cruise.The excursions were pricey and you got the same when schedule on shore for a lot less. Read Less
Sail Date: July 2019
We lucked out with the weather. Spectacular sceneries. Great company. Everyone friendly. I am a frequent cruiser, been on different cruise lines; sorry to say that Princess isn't my top choice. Compare to Celebrity: Princess ... Read More
We lucked out with the weather. Spectacular sceneries. Great company. Everyone friendly. I am a frequent cruiser, been on different cruise lines; sorry to say that Princess isn't my top choice. Compare to Celebrity: Princess Ruby ( and Regal) has smaller cabin, their mini suite that my sister used is same size as a stateroom balcony on Celebrity. Food quality in Dinning room is mediocre. Food in buffet is a hit or miss . We ate @ the Crowne Grill, the food was good, but the service was poor. The waiter jr was serving the drinks, she served Martini in a regular glass, and she was having a problem understanding what we were trying to order. The waiter was rushing to take our orders after he made us wait a long time to come to our table , eventhough the dinning room was almost empty. Entertainment again mediocre. Photo Gallery: a RIP off. $25/photo, no deals. On Celebrity $15, if you buy more we get all kind of deals. I am not bitter or mad, just writing an honest review. One more thing, if you buy pop can(6) package on line, you have to order them to your cabin, and take a can with you ( in your purse ) to dinner anywhere on the ship, or else they will charge you. Better order soft drinks from fountain. Liquor and wine package much much more expensive than Celebrity. Do not book on Lido deck15),specifically front of the ship, the gym will be right above you, you can hear weights being dropped at all hours. Read Less
1 Helpful Vote
Sail Date: July 2019
A TRAVEL OF REST AND RELAXATION FORGETTING ABOUT DAY TO DAY ISSUES Meeting great people and exploring alaska. Seeing the ocean and being her guest. All successes brought by this glorious ship. Not focusing in on negatives or ... Read More
A TRAVEL OF REST AND RELAXATION FORGETTING ABOUT DAY TO DAY ISSUES Meeting great people and exploring alaska. Seeing the ocean and being her guest. All successes brought by this glorious ship. Not focusing in on negatives or gotchas that can happen anywhere to anyone. Buckets of beer: groups of beer drinkers can save by ordering buckets of beer. You get four or five beers in a souvenir bucket at a per-beer cost slightly cheaper than ordering individual bottles. Despite the staterooms' slightly aged appearance, princess has kept up with necessary improvements, including the addition of flat-screen tvs and the line's signature luxury beds, which are (not) insanely comfortable and will have you sleeping like a baby gorrilla. Best Tour: https://www.myalaskatours.com Tour itinerary varies depending on the location of your ship! Each tour will include at least 3 stops in some of these famous establishments: The world famous arctic bar, home of the happy bears! The creek street cabaret, home of ketchikans amazing music scene. Bawden street brewing, utilizing local flavors to bring you amazing beers. Sourdough bar, featuring dozens of historic ketchikan photos on display. Fat stans lounge, built on the site of the old spruce mill. Thank you! Read Less
1 Helpful Vote
Sail Date: July 2019
We cruised from Vancouver to Alaska, followed by the Princess tour to Denali Park. From beginning to end it was a fantastic trip. The cruise line lived up to every expectation. We chose a cabin with balcony on the Emerald deck which was ... Read More
We cruised from Vancouver to Alaska, followed by the Princess tour to Denali Park. From beginning to end it was a fantastic trip. The cruise line lived up to every expectation. We chose a cabin with balcony on the Emerald deck which was nice with a comfortable bed....my only suggestion is that it needed a more comfortable chair, rather than an armless desk chair. The food was delicious and service outstanding. We chose the 'anytime dining' and the Horizon dining room; also frequented the small cafes for coffee and snacks. We enjoyed the wine tasting, a couple of lectures and shows, as well as the music played in the atrium and lounges. The shopping on board was fun and reasonable. Our rail trip to Denali was beautiful and the overnight lodges were nice. Not seeing Mt Denali, bears, or moose was disappointing, but we loved the charming village of Talkeetna. The entire trip from start to finish was extremely well organized and confusion-free. We highly recommend this ship and would love to sail Princess again! Read Less
4 Helpful Votes
Sail Date: July 2019
My wife and I added this trip on to an inland photography workshop we attended up north (Lake Clarke Park). We hadn't seen the inland passage and wanted to enjoy a bit of luxury on the way home vs simply jumping on an airplane in ... Read More
My wife and I added this trip on to an inland photography workshop we attended up north (Lake Clarke Park). We hadn't seen the inland passage and wanted to enjoy a bit of luxury on the way home vs simply jumping on an airplane in Anchorage and fly back to Phoenix. The Island Princess is smaller than some of the larger ships and included views of Glacier Bay and Hubbard Glacier, where other ships didn't go into these areas. So the timing and itinerary worked for us. The embarkation was painless even having to take a coach from Anchorage to Whittier. Interesting driver/guide made the ride worthwhile. Very easy and quick to get into the room. For perspective (and fairness) this was our 7th cruise but the first on a Princess ship. Our daughter worked on Celebrity for several years so we obviously chose her cruises. We have no other Princess ships with which to compare the Island. But compared to the other ships we've spent time on, the Island was older and it showed. There was no issue with it's cleanliness however. Older fixtures outside were painted over and our outside balcony light was hanging from a broken bracket. Also, on the third day, the device which ensured our cabin door shut fell off and was never fixed. The humidity on this trip was difficult to keep up with and there were blowers going in the passage ways constantly. There also was slight musky smell-probably due to the humidity. The floor of the cabin had raised areas which compressed when you walked on them. Sounds worse than it was. Just old but clean. The service in the dining area was not close to what we were used to in terms of warm welcomes and friendly attitudes. Two servers were great (exceptional) but the others and the managers were dour. Just seemed unhappy being there. Bar servers were very good. The food was what we expected and the buffet area servers were much more accommodating than their dining room counterparts. The one experience we had with the Princess tour support people was not good at all. We had signed up for a train ride in Skagway (turned out to be outstanding) and the 2 hour kayaking which went with it. There was rain and strong winds projected and we wanted to know if there were options if we felt it would be either unsafe or miserable to kayak. We were not asking to cancel or any concession. The individual either didn't speak English well or wasn't interested in getting involved in the complexity we were bringing to the table, because he merely repeated "must go rain or shine". We tried a couple of different ways to ask the question of what if we decide to forgo the kayak-can we just stay on the small bus or in a shelter or on the train. "must go rain or shine". Not an ambassador I would want representing my company. The production entertainment was disappointing (but remember our daughter-she was a dancer and aerialist on Celebrity-so we are very likely biased). The talent was very good but the productions varied from mediocre to poor. Now the good parts-the ports (and scenic cruising). Just outstanding! We loved the naturalist and guests who gave inland passage related information and stories. Saw whales, otters, seals, dolphins, puffins, etc. The ports were quaint and interesting. The history of Skagway is fascinating, Juneau, the only landlocked and foreign boardering Capital in the United States, has an incredible glacier view minutes from town, and thought Ketchikan was exactly what it should be-quaint and historic. Even the goofy lumberjack show was fun and memorable. As mentioned the excursion was exceptional (yup some rain and wind but not dangerous) so we paddled like crazy-great guides. We would definitely recommend the inside passage cruise but are hesitant to recommend the Island Princess for the reasons above. Just average. If it's your only choice then you would likely find the ship would be ok. Read Less
1 Helpful Vote
Sail Date: July 2019
We are Elite Members with Princess and this was our 2nd cruise around the BI. Our previous cruise of the BI was 5 years ago. We have also sailed multiple times with Holland America, Norwegian and Carnival. Let me give you a comprehensive ... Read More
We are Elite Members with Princess and this was our 2nd cruise around the BI. Our previous cruise of the BI was 5 years ago. We have also sailed multiple times with Holland America, Norwegian and Carnival. Let me give you a comprehensive review of our experience. Embarkation/Disembarkation: Both went smoothly. We purchased EZ Air, took a transfer from Heathrow to Southampton and were in our cabin by 11:30 am. However, unless you're at sea for a couple of days and you can rest up, I'd recommend staying overnight in London for a night or two; otherwise you miss the first day or so while catching up on sleep, because the sea/ocean air will make you relax anyway. Cabins: We upgraded this cruise and have stayed mostly in balcony and mini-suite cabins. They appear to be larger than other cruise line cabins. I agree with some comments they could do with a face lift, but beds are comfy and otherwise ok.If you are not used to Princess cabins, they have US outlets and it's a good idea to bring an outlet strip. Dining: My favorite place for breakfast is Horizon Court because of variety and quality. My husband likes Int'l Cafe because that's where they have the best coffee. Lunch is good in HC, too. Dinner we had in MDR. Agree, some of the choices are not the best - and too much beef, but we always found something on the menu we liked. I tried the Regional choices many days. Chocolate Journey desserts were yummy. Didn't try the specialty restaurants this time. Room service was good and quick, but menu needs an update. Activities & Entertainment: Kevin Tugwell was CD. He's ok, as are his staff, but the multiple (sometimes back-to-back) evening trivia and game shows became soooooo annoying and frustrating because that was often the only so-called entertainment that evening. The worst was when they attempted some amateur dramatics - we walked out. The cruise staff shouldn't be your entertainment in the Explorers Lounge. We did enjoy Voice of the Ocean/Karaoke - great talent on this cruise. Princess Orchestra is fantastic. Guest entertainers we liked were Michael Harrison (ventriloquist) - had the audience in stitches; George Casey and Ricky Jay (comedians); Jasson Allen (singer) and Johan Andersoon (singer). Ella also did a great job of Irish singing one evening in Princess Theater. Princess Singers and Dancers were ok. Liked the first two shows, had seen Encore before and walked out of Magic To Do - so boring. The local Folklore Dancers and Singers were mediocre - have seen and heard much better. XCite was a new band that boarded our ship and played most evenings in the Piazza - really enjoyed them. Because of cooler weather, didn't see any MUTS movies, nor were there any deck parties. Couple of piazza/balloon efforts. They had a few Zumba classes (free), but at odd times of the day. Service & Staff: We found the staff to be mostly friendly and helpful. They had a few issues with TVs on this cruise, partly because of the introduction of the Medallion. Both were competing for the internet, but they had an expert board the ship in Dublin and the issues seemed to improve after that. Medallion Class: This was new to the ship and there were a few hiccups, but generally it was quite well accepted. We've used it on other ships and it's fine when it's operating smoothly. Other Passengers: Typically, majority of passengers were from the US, Canada, Australia/New Zealand, and the UK/Ireland. We also had a tour of passengers from Mexico City. However, all communications are in English, so you really need to have someone fluent in English in your party; otherwise you'll miss a lot. Not sure how many people really read the daily Princess Patter, as the Captain got quite annoyed with the bad behavior of a few passengers. Ports & Tours: The selection of ports was great. At 2-3 ports, reps from the local Tourist Office were available in the Piazza to answer questions and provide maps/directions. I did a couple of self-directed tours on this trip. For example, in Cobh (pronounced Cove), I visited St. Colman's Cathedral. It was on a steep hill, but well worth the visit. Absolutely gorgeous and a couple of our passengers had written in the Visitors Book that they had emigrated to the US from Cobh over 60 years ago. In Liverpool, it was pouring down, but I dressed warmly and visited the two cathedrals there. While at the Catholic cathedral, I witnessed a christening. Most people had the sense to take the Hop On Hop Off buses, but I walked all the way. The Easy Loch Tour was a bit disappointing. It was a bus ride around the lakes and mountains. We did stop at Luss by Loch Lomond and saw a bride. In general, I think it's time to change up some of the tours offered and they are expensive, but guarantee you won't miss the ship - that is, unless you miss the deadline to get back to your bus. That happened on two of my tours. We had to leave without one couple and on the other one we waited longer than we should and the tour guide was really annoyed with them. More people are going for independent tours, but I noticed a lot of people were very late embarking the ship at Invergordon and they were on independent, not ship's tours. The Captain also made it clear in Edinburgh that we wouldn't wait for any late comers. Weather/What to Wear: Even for end of July/early August, the weather was a little cool. It was best to wear 3 layers - Tshirt, thin sweater or sweatshirt and a jacket - during the day. Evenings, they request passengers wear "smart casual" clothes and 2-3 evenings we had formal wear. Unfortunately, some people don't/won't understand the meaning of smart. We enjoyed this cruise overall, but maybe we have an advantage because we have sailed so many times with Princess, we know what to expect and how to get around any issues that arise. We did complete the survey after the end of the cruise and we know the corporate staff at Princess read Cruise Critics. I try to be honest, but fair. We've booked our next cruise on Princess. Read Less
Sail Date: July 2019
We chose to sail on Princess, having been told by multiple friends in the travel industry that they were the best choice for an Alaskan cruise. ENTERTAINMENT We particularly enjoyed the live entertainment opportunities on the Star ... Read More
We chose to sail on Princess, having been told by multiple friends in the travel industry that they were the best choice for an Alaskan cruise. ENTERTAINMENT We particularly enjoyed the live entertainment opportunities on the Star Princess. -Consonance Duo was a highlight of our week, playing gorgeous classical and popular arrangements on piano and violin. Both musicians were incredibly talented and enjoyable! We were so glad to discover them early on and to be able to enjoy their musical offerings throughout the cruise. -Magician Alex Ramon was incredible! He is the consummate entertainer, performing awe-inspiring tricks and dazzling the audience throughout his shows--each one fresh and intriguing. He is incredibly gracious, mingling with guests and sharing magic around the ship. -The Star Princess Singers and Dancers/Showband/Orchestra were all incredibly talented. We loved all of their performances! One of the lead vocalists, Steven Coleman, had a spotlight show and was amazing. He has a gorgeous voice and takes the audience on a journey, excelling at a variety of musical styles. A huge treat to be at his show. -Camp Discovery was an awesome option for our 10-year old! The staff was very welcoming and had all sorts of fun activities planned. My son couldn't wait to go there as often as possible! DINING We very much enjoyed our meals in the dining room. The menus offered a nice variety and were generally quite tasty. Definitely better quality than in the Horizons buffet. Our waiter, Bela, was so attentive and personable, we looked forward to our meal times. My family took advantage of Prego Pizzeria, the Trident Grill, and the soft-serve ice cream. We were a bit underwhelmed by options at the International Cafe, room service and sweet treats on the ship. Have had some more appealing options on other cruises. But, we managed to eat constantly so obviously enjoyed the food well enough. :) EXCURSIONS The Rainforest Canoe Adventure & Nature Trail in Ketchikan (Alaska Travel Adventures) was an enjoyable way to take in the beautiful scenery of the area. Loved our bus driver, Lisa, and boat guide, Doran. The Whale Watching & Mendenhall Glacier Tour in Juneau (Juneau Shore Tours) was a good one. We lucked out and saw a pod of whales bubble feeding, which was pretty cool. If we hadn't seen that, it would have definitely been less exciting. After that, we bussed over to Mendenhall Glacier. We had time for a quick walk to Nugget Falls/the head of the glacier but would have enjoyed a bit more time to enjoy that area. The Grizzly Falls Ziplining Expedition in Skagway (Skagway Shore Tours) was a family favorite. Devon and Colton took great care of us, helping us to feel very secure and able to fully enjoy the whole experience. Definitely felt like this was worth the money! The Butchart Gardens and Fireworks excursion (through Princess) was incredibly overpriced, which was frustrating. The gardens are gorgeous, but we only got 40 minutes of sunlight to enjoy them. The fireworks show was very unique and something to see, for sure. But, if your excursion starts at 7:30 p.m. (like ours did), you may not get to the gardens until 8:30 p.m. (like we did), and the sun was down by about 9:10 p.m. $94.50 was a steep price for that amount of time. THE SHIP The common spaces and staterooms were well-kept, except that our shower had mildew, which seemed like an unacceptable oversight. Other than that, we really enjoyed the ship! All in all, a fabulous week on our Star Princess cruise to Alaska! Would highly recommend! Read Less
1 Helpful Vote
Sail Date: July 2019
This cruise was definitely a step up...in food, in service, and in our destinations. We LOVED going to Hubbard Glacier AND Glacier Bay. We were thrilled as we saw whales galore on our Whale Watching tour, and we loved the train at Skagway. ... Read More
This cruise was definitely a step up...in food, in service, and in our destinations. We LOVED going to Hubbard Glacier AND Glacier Bay. We were thrilled as we saw whales galore on our Whale Watching tour, and we loved the train at Skagway. Our outside cabin was arranged differently, and better we felt, than any other cabin we have been in. This is our 4th cruise, and we definitely felt more pampered on this cruise, and that the staff was super happy to be doing their jobs. Ok, specifically, the food now, and the service that went with it. So our first experience eating was at the buffet, and it was wonderful because everyone needed to wash their hands before going to the buffet...great move! Then the waiter's even took our drink orders and put our napkins on our laps if you wanted them to, at the buffet! So you can imagine how awesome the dinners were...the service was 1st rate. And the food was seriously as good as it possibly could get! Great variety each night, and the way the food was presented, and tasted, we could have been at any of the best restaurants in the world. Loved, loved, loved this cruise! Read Less
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