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Cruise Ratings
Sail Date: July 2019
A TRAVEL OF REST AND RELAXATION FORGETTING ABOUT DAY TO DAY ISSUES Meeting great people and exploring alaska. Seeing the ocean and being her guest. All successes brought by this glorious ship. Not focusing in on negatives or ... Read More
A TRAVEL OF REST AND RELAXATION FORGETTING ABOUT DAY TO DAY ISSUES Meeting great people and exploring alaska. Seeing the ocean and being her guest. All successes brought by this glorious ship. Not focusing in on negatives or gotchas that can happen anywhere to anyone. Buckets of beer: groups of beer drinkers can save by ordering buckets of beer. You get four or five beers in a souvenir bucket at a per-beer cost slightly cheaper than ordering individual bottles. Despite the staterooms' slightly aged appearance, princess has kept up with necessary improvements, including the addition of flat-screen tvs and the line's signature luxury beds, which are (not) insanely comfortable and will have you sleeping like a baby gorrilla. Best Tour: https://www.myalaskatours.com Tour itinerary varies depending on the location of your ship! Each tour will include at least 3 stops in some of these famous establishments: The world famous arctic bar, home of the happy bears! The creek street cabaret, home of ketchikans amazing music scene. Bawden street brewing, utilizing local flavors to bring you amazing beers. Sourdough bar, featuring dozens of historic ketchikan photos on display. Fat stans lounge, built on the site of the old spruce mill. Thank you! Read Less
Sail Date: July 2019
This was our first trip on Princess Cruise on the Star Princess, a 7-day cruise to Alaska! We knew the service, the food and people were going to be excellent, we heard it from family and friends. We left from Seattle and from the onset we ... Read More
This was our first trip on Princess Cruise on the Star Princess, a 7-day cruise to Alaska! We knew the service, the food and people were going to be excellent, we heard it from family and friends. We left from Seattle and from the onset we knew this was going to be a great trip! We arrived at the port and our bags were taken right away to the ship. We were escorted onto the ship by the wonderful PC staff who made the check-in process easy. When we arrived at our room, our bags were already there. This first night at dinner set the tone for our entire trip. We did not expect a simple act of kindness to make our experience even better. My father is a stroke survivor. He uses a wheelchair and has limited speech. At dinner each night were Head Waiter, Suvio; our waiter, Syam, and assistant waiter, Gusti. An attentive, fun and especially kind team. Suvio set the standard of Kindness. He saw my mother cutting my father's food and came over to do it for her. This was natural, not a dining room service. It was from the heart. During our entire cruise, Suvio pushed my father's chair to the table, cut his food, asked how everything was going throughout the night and then pushed my father's wheelchair out of the dining room. If you are a person with a disability or have a family member with a disability, you will understand the sometimes loss of social value when you are among others is difficult. Working to have a meaningful life and experiences seems harder than it should be and being a family member trying to make that happen for the ones you love is even tougher. Of all the wonderful experiences on the ship, this was the exception. We felt like family. To see my father smile with all his struggles was the most precious moment for us. He looked forward to dinner each and every night. Princess Cruise offered my mother and father ease in coming on and off the ship; a beautiful, accessible cabin with a balcony to see the wonderful ports and sites of Alaska. Terrific shows and activities for all of us to participate in as a family. My daughter loved the teen activities and met new friends from other states. The food was delicious designed, prepared and served by a wonderful chef, culinary team and staff. A special shout out to our Princess Cruise Specialist, Tammy Lank. She helped us arrange the cabins for our family and friends. She took great care in helping us choose an accessible cabin for my parents near the elevators and choose our interior cabins a few doors down from them. This was our first time on Princess Cruise. It will not be our last...Mahalo and A Hui Hou (Thank you and until we meet again). Read Less
1 Helpful Vote
Sail Date: July 2019
I just completed my second Alaska cruise and it was amazing but what will make this cruise stand out in my memory was the crew of the Royal Princess. For this trip, I joined five others so we had a group of six and two ended up in ... Read More
I just completed my second Alaska cruise and it was amazing but what will make this cruise stand out in my memory was the crew of the Royal Princess. For this trip, I joined five others so we had a group of six and two ended up in wheelchairs just before the cruise. That last fact (ended up in) was important because only one of them had a handicapped room. The cruiser with the wheelchair and non-handicap room could not even get his chair into the room on the first day. That was true until a crew member suggested a method that even allowed him to maneuver it without help. It was still tight in the room and I would suggest that anyone finding themselves in need of a last minute wheelchair try to get a better room and/or use a transit chair but what is important here is how helpful the crew of this ship was to mobility challenged cruisers. They were more amazing than the stunning Alaska scenery!! The trip was a complete success and it was due both to the quite unique sights and sounds of Alaska and to the competence and kindness of the crew of the Royal Princess. Over and over no matter what the location (dining room, theater, Piazza, store or even cabin hallway) the crew always stepped in to help clear the way or make it easier for the wheelchair bound to relax and enjoy the event. This ship is a pure joy to be on. The events and entertainments are all great fun, without exception! Because of Princess's partnership with the Discovery channel, this cruise had interesting lectures and guest speakers that enhanced our enjoyment of the unique Alaska sights. With six people, came six different ideas of what "fun" meant and yet each of us found exactly what we needed on this cruise. I will sail Princess from now on. They not only offer great locations but they back up their offerings with great service and that makes a great vacation for everyone! Read Less
1 Helpful Vote
Sail Date: July 2019
We started off cruising on Carnival Cruises 15 years ago. We loved Carnival, but they didn't offer cruises near our house in the San Francisco bay area. We decided to switch over to Princess for the convenience. our last 6 cruises ... Read More
We started off cruising on Carnival Cruises 15 years ago. We loved Carnival, but they didn't offer cruises near our house in the San Francisco bay area. We decided to switch over to Princess for the convenience. our last 6 cruises have been when Princess. 5 on the Grand. Each cruise on the Grand has gotten a little lower quality. This last cruise on the Grand will probably be the last. When we arrived to start the cruise we had priority boarding. We made it to the counter and discovered they had given out my wife's room card. We then had to wait until they figured out who they gave it to. we finally made it on board. we were in cabin L 235. as we opened the door we saw that the carpets were stained and the room smelled like a soured mop. There was long black hair in the bed, night stands and shower. one of the two bath towels had what looked like lip stick stains on it. the sliding door to the balcony would not shut all the way or latch. the lock on the connecting door next to us was also broken and kept opening. I had planned this cruise fro my wife's birthday. I ordered a celebration package. when I arrived at the room the only thing there was, was a couple of balloons on the door with a happy birthday sign. I received a call a short time later from the hotel staff telling me that they did not have the birthday package I ordered. That night we went to the steak house for my wife's birthday. it was the best part of the cruise. I give the steak house a 5 star rating. make reservations early. Between San Francisco and Ketchikan my sister who was next door developed a lung infection. she was treated by the medical staff. the medical staff appeared to be knowledgeable, but by the time we reached Haines my sister had to be removed from the ship and was flown Anchorage for advanced treatment. The cause of the lung infection was unknown and my sister died. FYI we had trip insurance I gave the policy to ship staff, but we were forced to pay the ship $ 4,000.00 for my sister and her daughter to leave the ship. Carry a credit card or plenty of cash. lets get back to the cruise. we were only in Ketchikan for 5 hours. we were tendered to shore. We pick up a debarkation number 1 hour before debarkation started. we sat in the waiting room for over 2 hours. We had an excursion. I went to the crew member passing out tickets and explained to her what was going on. Her response was I can't help you. if you don't make your excursion go to the excursion desk and ask for a refund. She completed her sentence with I hate this job. I found an officer who was able to find the people with my excursion a tender. We were on in port for a few hours. when we tried to go back to the ship there was a long line. I stopped counting the line at 400 waiting. it appears that the grand could not send tenders while the other cruise ships in port finished loading and leaving. The departing ship had to be out of the bay before the next ship could leave. We stood in the tender line for 2.5 hours. Lets move on and talk about the food. The dining room at best had a very limited selection. The buffet also had a very limited selection and was not good. it appeared there must have been a new cook or was just learning. We spent most nights eating hamburgers or hot dogs. Last, my family had all paid for the VIP drink package. the first couple of nights when I had extra tip money service was good. although the tip was included in the VIP package. by day three i was out of small bill for a tip. We then became invisible. at one point I stood at the bar while I was ignored. I finally asked the bar tender if I was invisible. At the time of this cruise I had already book a cruise for next year to Hawaii on the Grand. when I returned I cancelled the Hawaii cruise and i'm now working with my travel agent to find a new cruise line. Read Less
Sail Date: June 2019
Our 6/16/2019 - 6/23/2019 Alaskan cruise on the Star Princess was one of the most horrible cruising experiences we had encountered.  We wanted to celebrate our anniversary and my son’s honeymoon on your Princess Cruise and booked three ... Read More
Our 6/16/2019 - 6/23/2019 Alaskan cruise on the Star Princess was one of the most horrible cruising experiences we had encountered.  We wanted to celebrate our anniversary and my son’s honeymoon on your Princess Cruise and booked three cabins.  We booked an Alaskan cruise specifically to see the glaciers and to visit BC Canada.   First of all, we were up and on the deck at 5am (per the itinerary) so that we could see the glaciers while passing through Tracy Arm.  After about a half an hour to an hour later we were told that we would not be able to pass through Tracy Arm and that we were going to Endicott instead.  Then we were told that if we looked through binoculars we could see the tip of a glacier.  Really?!? Needless to say we did not get to see any glaciers on this cruise. During the cruise, our toilets backed up twice.  According to some other cruise passengers they also had the same problem.  The next day the same problem occurred and a maintenance worker was sent to our cabin and again had to flush the main line.  My son’s and daughter’s cabins experienced the same toilet issues as did the other passengers along our corridor. Also, during the cruise there was a leak in the ceiling of my daughter’s cabin which occurred around 4:30 am which caused them to wake up to a wet bed and blankets.  Given the multiple situations we had with the toilets we were understandably concerned that it might have been associated with the sewer line issue but was assured that it was not a sewer line leak but was a ventilation leak.   Because my husband and I were celebrating our anniversary we received two gift certificates in our mail slot outside our cabin door.  One was for $25 to spend in the princess shops and one was for $50 towards a spa treatment on port days.  We used the $25 gift certificate at the Princess Vines Novelties gift shop.  At the end of our cruise we noticed that the gift certificate was not credited to our stateroom so I called the customer service desk and told them the problem.  They told me that they did not have any record of any gift certificate but that they do show the charges made at the Vines Novelties shop.  They asked me if I had the gift certificate and I informed them that the salesclerk said that he needed to submit it so that our stateroom could be credited and that he had the gift certificate.  They told me that because they do not reflect anything in their system they are unable to credit it.  Princess did not honor the gift certificate they gave us! As if all of the above was not enough to make this a terrible cruise, as we approached BC Canada we were informed that we would not be porting in BC Canada and would just anchor in place! Really?!? So during this Alaskan cruise with Princess we were not able to see any glaciers (Albeit if we looked through a pair of binoculars we may be able to see the tip of one); the toilets backed up twice; there was a ceiling leak in my daughter’s room; we were provided a gift certificate which was ultimately not honored; and we were not able to port in BC Canada!  Basically, the two main ports (attractions) associated with this cruise which were also the two main reasons for choosing this cruise were not provided for along with the other substantial frustrations mentioned above. I contacted Princess Cruise lines on 6/28/2019 regarding this horrible experience. They informed me that they will research the matter and a customer service representative would contact me soon. It has been almost a month and we when we finally heard back from a customer service representative from Princess Cruise line we were pretty much told that port cancellations are covered as acceptable in our contract and I guess the toilet back ups and ceiling leaks are as well. This is indicative of the type of service you can expect from Princess Cruises! My family loves cruises but we will be choosing a different cruise line for our future cruises! Read Less
2 Helpful Votes
Sail Date: June 2019
What stood out for me on this cruise was the quality of the staff. Everyone we encountered on this ship was happy and helpful. From the room steward to the wait staff, all were smiling and seemed happy to be there. Everyone seemed to enjoy ... Read More
What stood out for me on this cruise was the quality of the staff. Everyone we encountered on this ship was happy and helpful. From the room steward to the wait staff, all were smiling and seemed happy to be there. Everyone seemed to enjoy working together. This great attitude made it a pleasure to be around them and the trip so much more enjoyable. The food on the ship was excellent. We were in the Club Class dining and there was a large variety on the menu along with many of the old Princess favorites. We enjoyed the seafood. The quality of the beef was exceptional. Desserts were outstanding. The quality of the food was a great improvement over the last Princess Cruise we were on. We took our service dog on the cruise and Princess made this easy. The inside relief area was on the floor below our cabin. It was a 4 x 4 box filled with mulch. It was better than we expected and cleaning supplies were provided. The staff was very accommodating and friendly toward the dog. Everyone seemed to enjoy having her on board. We did two excursions through Princess: whale watching in Juneau and the train in Skagway. Both were wheelchair accessible and service dog friendly. Talks while cruising the glaciers were done by the National Park Service. They were excellent and very interesting. The weak portion of the cruise was in the nightly entertainment. The Production show was fine but we have seen better individual entertainers on Princess cruises. Read Less
4 Helpful Votes
Sail Date: May 2019
My son chose this Cruise as he had sailed with NCL and Royal Carribean and had nothing but praise for those two companies and the brilliant time I was going to have. He chose it as it seemed comparable with those two companies on price ... Read More
My son chose this Cruise as he had sailed with NCL and Royal Carribean and had nothing but praise for those two companies and the brilliant time I was going to have. He chose it as it seemed comparable with those two companies on price and Marketing jargon but did not live up to the hype. The entertainment was more Butlins than West End, although the theatre was very good and the last show was ok but according to my son, with RC & NCL that happens every night. The food at best was adequate and did not live up to my expectation. In fact, the conversation around our table and talking to other guests was that the standards were not as good as similarly priced competitors. Even the waiting staff agreed that it was a common observation by guests, although according to my son, when you mention this to Princess Customer Services, they deny it all (rather unsurprisingly) My son worked as a chef in top establisments for many years and is quite capable of making the distinction. The crew were very good, the ship was lovely, the public places clean and nice to be in but the whole thing was a bit of a let down for us, as my son felt guilty at encouraging me to come along at a cost well in excess of £1000, a lot for me on my pension ! The cabin was nice enough and served its purpose. I will go Cruising again, but not on Princess, I will take my sons advise and go with NCL next time, suggest you do the same. Read Less
Sail Date: May 2019
My husbands dream vacation has always been to go to Alaska. We finally saved enough money to go. He is handicapped. We took a land & sea tour, May 14 – 26. It all started with the molded wheel being totally broken off ... Read More
My husbands dream vacation has always been to go to Alaska. We finally saved enough money to go. He is handicapped. We took a land & sea tour, May 14 – 26. It all started with the molded wheel being totally broken off when we arrived at our room at the Denali Lodge. It’s very hard to break them off. I did go to the front desk & the baggage department to report it & advise them their staff should be more careful when throwing luggage around. I also had to go to the front desk 4 times to get a new room card, as our door wouldn’t open. It was very hard for me to go back & forth with my back. They finally sent someone to fix the door. It took over 2 hours to get it resolved. We stayed at the Denali Lodge for 2 nights. We put out our tagged suitcases & wheelchair to be transported to our next hotel, the McKinley. Our luggage arrived but not our wheelchair. The manager was gracious enough to call the Denali. They told him our wheelchair was there and they would send it directly to the Cruise ship Royal Princess. The unacceptable nightmare began there. We had no problem boarding the ship. We never received our luggage until 11am the next day, no wheelchair! We find out that we were assigned to 3 rooms. Our luggage was found in one of the other 2 rooms. We checked with guest services every day. They did give us one of their wheelchairs, but I couldn’t push or maneuver it as I have had 2 back surgeries. My husband has a lightweight transport chair, which I can maneuver. I tried using it for the 1st excursion at Skagway. I couldn’t maneuver it, he even tried pushing me. We weren’t able to go ashore at Juneau because there was no shuttle. We did do a shore excursion at Ketchikan because a bus picked us up right at the ship. We were confined to only part of the ship due to our lack of a wheelchair that I could maneuver. We were at least fortunate enough to be close to the elevators. Luckily we had transport services at the airport for both of us. 11:30pm on the evening we returned home I received a phone call from the Golden Princess asking me where we were. He had our wheelchair. He said they didn’t return to port until June 1st. I emailed lost properties when were returned. Received a return that they have 2 weeks to respond. We had another trip booked for June 5 - 9. We had to borrow a scooter from a friend. Unfortunately it broke down on our 2nd day. Now we have the added expense of fixing their scooter. We were fortunate enough that we had brought 2 of our grandchildren along. They were able to push both of us in wheel chairs. I received a call while on our trip on June 8th, advising me that our wheelchair was being shipped via FedEx. We received it yesterday; June 12th. My husband has had 5 ventral hernia & 2 back surgeries. He has neuropathy in both his feet & lower legs. He also walks around the house with 2 canes. As I stated earlier I have had 2 back surgeries and am in need of another. I feel Princess Vacations could have been more sympathetic as they ruined our Alaska dream vacation. This Alaska vacation was a total disappointment & waste of our money. I feel everything that happened was totally unacceptable & avoidable. Read Less
1 Helpful Vote
Sail Date: May 2019
We chose Princess Cruise line because it had the train connection to go further into Alaska such as Denali and Fairbanks. Plus it was a "higher class" cruise line. I've cruised multiple times with Carnival and my mother has ... Read More
We chose Princess Cruise line because it had the train connection to go further into Alaska such as Denali and Fairbanks. Plus it was a "higher class" cruise line. I've cruised multiple times with Carnival and my mother has done multiple Royal Caribbean and Carnival cruises but we wanted to try Princess out. We're currently in Denali but we've yet to have any smooth transition in this entire trip so I can't wait to see what the next leg from Denali to Fairbanks has... *eyeroll* My mother has been having health issues and is currently in a wheelchair seeing as she cannot stand nor walk for very long. We forked out money to buy a collapsible, electronic wheelchair specifically for this cruise to make it convenient for us and them when we were on the ship as well as with any excursions. Everything we did on this cruise seemed to be a burden. The staff was hit or miss on whether they were friendly. On one of the first days in the buffet area, one of the servers asked if we wanted a beverage and my mother said hot chocolate and water, the server proceeded to tell her that they had machines for that (and points to beverage area where she could get her own). First and foremost, it's his job. Secondly, she was in a wheelchair and had just gone through all the chaos of the buffet lines and trying to find an open seated area where she could easily get in and out of and he said that? No words, so for rest of cruise it was almost embarrassing to ask for a beverage and I would just get my own. The food was hardly good on the ship either. Half the time it looked dried out or just reused from the day prior. My husband and I usually get off a cruise raving about the food. Here, we just wanted to get off the ship for decent food. The room we booked was a balcony suite with handicap accommodations. Which it was all that but much smaller than the photo on the website when we booked it. The photos showed a couch, in which we did not get and it seemed like they just tried to cram chairs into the room where there was no room for them so half the time we were tripping over things and moving chairs around to allow for the wheelchair to be in the room (which they say is a requirement). We tried watching movies on the ship that was on the "on demand" part of our tv but it constantly froze (it took us 2 sea days to watch 1 movie). We called guest services and apparently it was a ship wide malfunction and it was their tv system. That seemed like the only thing the staff knew. I spoke to guest services or any of the staff members about multiple things and they never seemed to know what was going on. Things seemed to break down or run out everywhere as well. Half of the washers and dryers did not work on our floor and even then that seems like more than other floors because people would come from decks below to wash on our floor. The ship seemed very health and germ conscious (which I appreciated) but half the hand sanitizers didn't work, and the sinks near buffet area hardly worked and by the end of cruise, the ship was using tissue paper instead of paper towels for guests to dry hands. Disembarking for excursions was complete chaos. They did not separate those going on excursions and needing off at particular times with those that just wanted off so it was any and all just trying to get off. Being handicap was even worse because they kept changing the deck that the gangway would be connected (I understand due to tide changes) but absolutely NO announcement would specify which deck we needed and even asking cruise staff near the elevators wasn't helpful. They either didn't know or would direct you wrong EVERYTIME. Just trying to disembark off the ship the last time to get on the train to Denali was hell. It was the first time they ever mentioned anything about handicap personnel and expected us to arrive 10-15 mins earlier in the designated location than everyone else. So we do. We wait and then everyone starts filing in and now we have everyone waiting to disembark. We asked one of the workers where we go since it seems about time that everyone is getting out of the room so it was pointless for us to arrive early. He tells us that another person will make an announcement in the room, and not even 2 mins later a guy tells everyone that it's time to go and to line up for stairs. We rush to elevator to see now where do we go and a worker there has no care in the world and doesn't help us get into an elevator to make sure we meet our group but just says to get off at level 5. After 6 elevators go by, we finally find one we can get on and go to level 5. We get off and once to gangway, they say that it's the stair gangway and we need level 4. FINALLY find an elevator again to get to level 4, get off and once to gangway, the staff member sees my mother in her wheelchair with me and my husband behind and tells us that the gangway is steep and asked if we asked for help since no one was available. Astonished and again just frustrated with it all, my husband and I get my mother down the gangway without any help from cruise members. We passed a few of the members with the blue "handicap" helping vests as we went down and they just bypassed us and never acknowledged us. I could go on and on about the issues that we ran into on the ship and our excursions but now we've had more issues still being connected with Princess on our travels up to Fairbanks... I have confirmation from Princess acknowledging that I have a handicapped companion and all amenities (including any/all lodges/hotels) would be handicap accommodated for us. So we get off the Princess railway that got in late and had lost electricity along the way, and then had the wheelchair ramp malfunction. Then we get to the lodge and find our cabin which turns out to have NO elevators and they've put us on the 2nd floor. I call the front desk and they said they are fully booked but will "try" to find a place for us. After about 20 mins, they find some place and it ends up being in tim-buc-too so they at least got us a shuttle up to our next place. We get off the shuttle to our next cabin but they never gave us room keys. I finally hike to main guest services to ask for keys since the desk would not answer any phones and we couldn't find any public bathrooms as my mom, husband and I had to go but couldn't even get into our room. Finally get the keys and ask for a shuttle back, in which they agreed to do and I asked them to make sure the next hotel would not be this inconsiderate of her handicap accommodations. I got to the room to find that the toilet had the flush handle not even connected and we figured we probably shouldn't even leave the room at the rate of our luck since it had already almost been 2 hrs here and nothing was going right so we were told that a pizza place on site would deliver. We called for delivery but their delivery shuttle's battery was dead and they were not delivering and said I had to walk and come get it. I called the front desk for another shuttle because I was not going to wait 30 mins for the lodge shuttle to make it's rounds and then come back with cold pizza after everything. Got the shuttle, waited for pizza and got back to room to find that it was all burnt. We all just quit for the day. We're just ready to be done and go home. Afraid to find out what else could go wrong. We will NEVER be doing anything with Princess cruise line ever again. Read Less
1 Helpful Vote
Sail Date: April 2019
We have taken a Princess Cruise to the Mexican Riviera six times. Have very much enjoyed The Crown Princess and The Ruby Princess but, Wow, The Royal Princess with the Medallion technology is fantastic! Having the Medallion streamlines so ... Read More
We have taken a Princess Cruise to the Mexican Riviera six times. Have very much enjoyed The Crown Princess and The Ruby Princess but, Wow, The Royal Princess with the Medallion technology is fantastic! Having the Medallion streamlines so much and quickens the lines, waiting periods, and simplifies getting into your cabin, ordering meals and drinks, making purchases, pretty much every activity on board, and that means casino gaming is even easier, if you are so inclined. A noticeable improvement is consideration for those traveling with wheelchairs and walkers. The entire ship is navigable and that includes The Sanctuary. Previous trips have made The Sanctuary inaccessible because there was no elevator that went up there and even worse, no bathroom. Finally, that has all changed with elevator service and a pretty large accessible restroom. My favorite part of this trip was the fantastic Cruise Director and his team. I always think I have the best C.D. but Matt O’ Brien is in a class by himself. Funny, clever, inventive and his enthusiasm was inspirational to jump in and join whatever was going on. His team of Assistant Crew Directors has excellent hosts with many fun games and shows. We will do this trip again! Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because it started in Los Angeles and returned to Los Angeles, we did not have to Fly either way. Also we did not have to worry about weighing our luggage. We loved having a balcony, the King size bed was heavenly ... Read More
We chose this cruise because it started in Los Angeles and returned to Los Angeles, we did not have to Fly either way. Also we did not have to worry about weighing our luggage. We loved having a balcony, the King size bed was heavenly and the food was fabulous. We came on this cruise to celebrate our 45th wedding anniversary, at our Dining Room they brought us a delicious dessert and the staff came arround our table and sang Happy Anniversary to us. We met 3 other couples that were sitting at our table and we ate together every night and we became very good friends. The 12 days of the cruise we were very happy with everything on the ship, the excursions were terrific. All the shows, games, auctions were so much fun. So glad that the weather was somewhat comfortable, and that Mr. Sun was with us the whole time. Read Less
1 Helpful Vote
Sail Date: April 2019
It was on our bucket list to do the whole of the Panama Canal, Fort Lauderdale:- Embarkation, arrived the day before, and thankful we did, the flight from Toronto to Fort Lauderdale, which should take 5 hours inc., airport time, ... Read More
It was on our bucket list to do the whole of the Panama Canal, Fort Lauderdale:- Embarkation, arrived the day before, and thankful we did, the flight from Toronto to Fort Lauderdale, which should take 5 hours inc., airport time, took 15 hours, due to malfunction of a A/C button, Embarkation was a breeze, best ever from 17 cruises with 6 different cruise lines. Arrived at 11am, checked in, on board and lunch with-in 1/2 hour. Cabin, A627, balcony, (we usually have inside, but choose the balcony to celebrate our anniversary). Very nice, large and spacious, lots of closet space and hangers. Bathroom the usual ship board bathroom, shower small, we’re 135 and 150 pounds, and we had problems, The cabin steward very nice, can’t remember his name and I’ve lost the paper with it on. We found the comforter too hot for us, he found a light blanket for us to use instead. Dining:- We had “any time dining “ as we east early at home, the MDR opened at 5.15pm every evening, we chose not to eat every evening meal in the MDR, we alternated with the buffet. We also had two B/F’s in the MDR. Lunch and the rest of the breakfast were in the buffet. The food in both areas were excellent and hot, and very tasty. I have a “blue cheese” allergy and the chef at the buffet come and talked with me to assure if there was any blue cheese in anything, it would be noted. Entertainment and Activities :- The evening theatre was excellent, by far the best we’ve seen on a cruise line. The singers and dancers out did them selves, as did the ships orchestra. Through out the ship, there were other performers who were just as good too. During the day I attended all the trivia, and as many games as I could. The cruise director and his 5 crew staff were just a riot, lots of fun. Service:- Service from all the crew, whether the desk, dining, bar, photography etc., were great, always smiling. Ports and excursions:- Ports from F. L to the Panama Canal, we have done them all before, so unless I was looking to send off emails, didn’t get off the ship, used it as another Sea Day. Panama Canal:- didn’t take any tours, relaxed on the balcony and watched the world go by, Puerto Amador, Puntarenas and San Juan Del Sur, just walked around the port. Huatulco Sur:- just walked around town. Puerto Vallarta:- Took a taxi to the “New Beach”, don’t now how new, but it is a quaint beach area, has some interesting statues along the boardwalk. Los Angeles:- Took a four hour ship tour “ Easy City Tour” not what we expected, we thought we would see some “ stars homes”. but no. It was a waste of time and money. Santa Barbara:- A very nice town, just took the shuttle up the Main Street, and saw the Mission museum, San Francisco:- I booked a Alcatraz tour on line, for the first ferry 8.45, you have to book at least a month in advance. It’s an easy 5 minute walk from the cruise port. A very interesting place, and well worth a visit. We took a “bicycle tutu”, along the boardwalk to catch the “ cable car” there was at least an hour wait, and after an hour in the cold wind, we gave up. Took a taxi back to the ship with a small detour to see some sights. Astoria:- a quaint sea side town, there’s a shuttled around town, you pick up at the dock. We visited the “Marina Museum “ Victoria:- Had a taxi tour around town, have visited Victoria before. Vancouver:- Disembarkation time. Very easy, One thing that did puzzle us we didn’t go through any customs either in Victoria or Vancouver, not even at the airport. We did see 12 police embark at Victoria, so may be they check our customs cards there, as we had to fill them out two days before hand. We didn’t travel with children and there was only a hand full on board, Would I travel with Princess again, yes, it was our first time with them, (have sailed 17 times all told) and really enjoyed the ship and line. I liked the way all the entertainment, from trivia, games and musicians and theatre were on two decks, 6 and 7, making it very easy to get from one to another. Read Less
6 Helpful Votes
Sail Date: March 2019
The Regal is a Beautiful Ship, great places to get out of the sun and relax. We have been cruising for 15 years. Until now we have only cruised with Carnival. We have found a new love for cruising with Princess, and we will not go ... Read More
The Regal is a Beautiful Ship, great places to get out of the sun and relax. We have been cruising for 15 years. Until now we have only cruised with Carnival. We have found a new love for cruising with Princess, and we will not go back to Carnival. This is our second cruise with Princess. the Regal Princess is elegant and sophisticated, tablecloths in main dining room EVERY night! Princess is what Carnival used to be when we first started cruising. Princess has fun activities and parties but they are not wild drunken events you will find on a Carnival ship. Nothing against Carnival but our wild party days are gone, now we just want to relax and have fun without all the excessive drunk people, unattended children running in the hallways and loud music everywhere you turn. We have already booked our next cruise with Princess, 15 days to Hawaii. Read Less
Sail Date: March 2019
We arrived the day before, choosing a hotel with free transferts from airport and to port. But, they changed the rules before we gat there, so now they charge 10$/pers to port... a taxi cost 25$. We were 4 adults, so we chose the taxi. ... Read More
We arrived the day before, choosing a hotel with free transferts from airport and to port. But, they changed the rules before we gat there, so now they charge 10$/pers to port... a taxi cost 25$. We were 4 adults, so we chose the taxi. Embarcation was fast (we are Platinium) and they offer cake and coffe while we wait in a private lounge. The ship, our cabin, dining venues and especialy the service was wonderful! Entertainment was good when the dancers and singers were giving the show, but stand-ups were skeaking too fast for those who were not english speaking (native). Ports : we had been to most of them before, so we just walked around in the neighbourhood, except for Dominica, where we took a tour by Princess (good idea, since it was late and they waited for us!). We were surprised by 2 other family members who joined us for the cruise! They managed to find out our cabin number and booked the cabin just beside us! We then opened the balcony doors to have a 3 cabin balcony... very nice! (for confidentiality... that is another story!) We did the same cruise last year and truly enjoyed both cruises. Read Less
1 Helpful Vote
Sail Date: March 2019
I have a disabled adult daughter who had studied Japanese at the U of Illinois and ever since had wanted to visit Japan. I chose a cruise as I knew the bathroom facilities in the accessible cabins would fit her needs. I took a chance and ... Read More
I have a disabled adult daughter who had studied Japanese at the U of Illinois and ever since had wanted to visit Japan. I chose a cruise as I knew the bathroom facilities in the accessible cabins would fit her needs. I took a chance and did 4 nights in Tokyo first and this worked out very well. I used a company, Inside Japan, and highly recommend them. This was my 14th Princess cruise. My disappointment was that for all intents and purposes we were on a Caribbean cruise. Yes, there were a fair number of Japanese and Japanese food available, but that was it. My wife said she could not find the first Japanese item in the gift shop. Entertainment was very good, but the same as usual. It would seem that Princess would want to feature some Asian culture. Nothing in the ship's decor said Asia and this ship I believe stays in that market all the time. When I spoke with a Princess customer relations persons after the cruise, she said that the customer base thought it was too much Asian. Thinking to myself, why would someone travel 6000 or so miles across the Pacific or come from Australia to take a Caribbean cruise? In terms of my disabled daughter, it was a great trip. I had to make all my own shore arrangements as she can not do steps, get on a tour bus. I got no pre-cruise help from Princess. I wanted to try and learn what to expect at the different ports. I did bring along a Japanese friend of my daughter's who served as her and our main interpreter. Read Less
2 Helpful Votes
Sail Date: March 2019
we chose this ship because it was new but it is badly designed you have to go to different floors to get from one end to the other end of the ship food was average would not sail again on this one found the sun and diamond princess ships ... Read More
we chose this ship because it was new but it is badly designed you have to go to different floors to get from one end to the other end of the ship food was average would not sail again on this one found the sun and diamond princess ships are better. Not enough cover around the pool area dance floor between the pools was a wasted space not enough seating for 3500 people no entertainment on pool decks just movies no good for families used passengers as entertainment with line dancing every day played lawn bowls in front of lifts .this ship is ok if you are over 70 and you like gambling or wake up in the morning have breaky then lay at the pool and sleep until lunch have lunch then go back to the pool and sleep until dinner when you have finished dinner they are ready for bed same again next day. Read Less
Sail Date: March 2019
Experiencing the Panama Canal was on my "Bucket List" especially since my Grandfather was one of the many electricians that helped build the original one. The partial-transit worked well for my time restraints. I will say my ... Read More
Experiencing the Panama Canal was on my "Bucket List" especially since my Grandfather was one of the many electricians that helped build the original one. The partial-transit worked well for my time restraints. I will say my friend and myself were some of the youngest cruisers at 61! The majority of the fellow passengers seemed to be well over that and limited mobility abound by many - scooters and walkers! Some younger families with only a handful of kids onboard. Don't know if was off-season or just before spring break. Boarding was a breeze and the cabins were ready before 2 p.m. Our mini-suite was standard but a bit smaller than some of the larger ships I've ben on The beds were comfy and the room décor is basic and the colors are dull. Our Cabin Steward/Housekeeper was outstanding. Liezal was always friendly and warm. She did a great job on keeping our room clean and comfortable. She always inquired how our day was and how we were doing. We had the "anytime" dining which was o.k. My recommendation is to arrive before any of the evening production shows get out or you will wait for 45 minutes in a very long line to be seated. I found the service to be professional but slow at times. The food was good. We mainly ate at the buffet. The selection changed every night and enjoyed the specialties. Indian dishes seemed to be offered as a regularly featured evening optional fare Lemonade is on the drink menu but you have to ask for it. Sabatint's Italian Restaurant was good and the service was excellent. The selections were somewhat limited but the meal was tasty. Reservations were readily available and we had no problem getting in I thought the ship's entertainment productions were just o.k. The song and dance routines were boring along with the magic show. They did have a pianist that was exceptional. We didn't get the opportunity to go to Grand Caymans since the seas were too rough and tenders could not operate safely. It was a disappointment for many of my fellow travelers. The ship went ahead to Cartegena early. This particular port was my least favorite due to the pushy street vendors who will follow you and knock on the tour bus window! I will say once we were on the actual horse carriage tour ti was a beautiful ride through the old city. Going through the Panama Canal was fascinating. You can watch it from your room balcony and live stream on your cabin t.v. You don't have go to the bow of the ship. Limon, Costa Rica is beautiful. We took a tour of La Hacienda. The bus ride was 2 hours each way! It is long and windy, so take care if you get motion sickness. The Hacienda was interesting but felt the drive was too long for the short time we were in port. Jamaica is always one of my favorites. Took the tour of the Raft Ride on the Martha Brea. Again the bus ride was over an hour each way. The gentle bamboo raft ride was relaxing with view of the lush vegetation. The "captain" will try and sell you some carvings that he did and there are vendors along the river that will try an sell you trinkets. My complaint is on the way back te bus stopped at a funky trinket mall for a half hour. There are several sea days during this cruise which were enjoyable. Time to catch up on much needed rest and relaxation. I took line dancing lessons that were fun, and watched several of the "Movies Under the Stars". If you want to do a Arts & Crafts project plan on showing up at least a half hour early because the class filled up fast and people were turned away, Finally, disembarkation was a breeze since we took a excursion at the Everglades Airboat and Airport Transfer. I think we were some of the first people off the ship. The tour was short but fun and got us to the airport by noon or so. Read Less
Sail Date: March 2019
The cruise on the Coral Princess from March 17- April 5 2019 was fabulous from the time we started the cruise! The crew, staff, and all aboard made you feel like part of their family! By the second day I think most of the crew knew me by ... Read More
The cruise on the Coral Princess from March 17- April 5 2019 was fabulous from the time we started the cruise! The crew, staff, and all aboard made you feel like part of their family! By the second day I think most of the crew knew me by name and called my parents mom and dad! We were greeted by name each nite going into the dining room by name and they arranged it so we didn’t have to call for reservations each morning! They knew we liked a certain waiter and table. My dad is the adventuresome person so he did all the different land tours and came back with many adventures, ( I am disabled and make the choice not to do them, even though a lot of people still do). Fuad Amal’s the people were so extremely friendly and the local market literally right off the ship is so very nice and clean! The local people welcome you by introducing themselves and welcoming you to their little shopping area! It was so pleasant! The Panama Canal, this was my 4th time through, is even more exciting, I really took the time to watch the mules, (five million dollars a piece) as they GUIDE NOT PULL the ship into the locks. Then watch as the ships go up up up!!! It’s really exciting to know you are expierencing a part of history! After the locks we anchored in Gatun Lake where the Coral Princess spent the night and around 11 am the next day we headed back out the canal to the Pacific side again! It was just as thrilling! Each stop we made was wonderful, three stops in Mexico, Costa Rica, Guatemala and we weren’t able to stop in Nicaugua due to high winds and seas, but that just gave us an extra sea day!! The sea days you can be busy with activities 24/7 or do nothing 24/7 and just relax and unwind! That is what makes cruising so wonderful, once you are onboard, it is up to you on how you want your vacation to be! Some people need the constant activity, others like me, love to relax, face a chair towards the ocean and be lucky enough to see the pod of over 15 whales, many turtles, flying fish, and many schools of dolphins! The ocean is filled with many wonders! The Coral Princess has a beautiful library and game room, cigar room, internet rooms, casino, laundry facilities, Movies under the Stars, and movies during the day while you tan, there are areas for children, and playrooms for kids and teens! You can eat eat and eat some more, the old cruise joke is you go on board as a passenger and leave as cargo, I sometimes believe it after the incedible pastries and desserts they have on board. They have a very nice menu in the dining room and they also offer you a choice to pay to have a better cut of a steak, lobster if that is what is sounding good to your appetite that night! Whatever your request I know from expience a Princess staff member will either take care of it or find someone who can do it for you. Visit Maria in Calypso store, she has a heart of gold! If you should run into Rafeal, Thomas ( both from Poland ) and Edwin from Bulgaria )some of the Head waiters from the dining rooms, they are the best!!!!!! Just their smiles and laughter will make you smile!!!!! Happy Cruising!! I was traveling with my parents and yes we will be cruising MANY more times with Princess!!! Read Less
1 Helpful Vote
Sail Date: March 2019
Choose the cruise for ease of journey and a number of places in New Zealand we had missed previously. We were impressed with Dunedin and fascinated with the history and beauty of Napier. Having been to Auckland before we decided to take ... Read More
Choose the cruise for ease of journey and a number of places in New Zealand we had missed previously. We were impressed with Dunedin and fascinated with the history and beauty of Napier. Having been to Auckland before we decided to take the ferry over to Davenport, an easy choice as the ferry is right on the wharf where Majestic Princess docked. It was a lovely 15 minute ride which showcased the harbour and the little town itself was pretty and very visitor friendly; we had lunch there and browsed interesting shops before returning to Auckland. The itinerary Proved to be just the ticket! Every staff member we encountered on the ship were without fail, friendly, efficient and helpful, from wheelchair assistance at embarkation and disembarkation, to dining and stateroom staff. Caught up with all the latest movies under the stars and in cabin and really enjoyed The Crown grill, La Mer and Alfredos. Symphony dining staff were also superb. Joined the pop choir and made some new friends ….All in all loved it and are excited to return next year. Read Less
3 Helpful Votes
Sail Date: March 2019
Excellent cruise again. Easy embarkation. Our suite was perfect. The food and service were perfect. Entertainment was top notch. Disembarking was easy and very quick. We loved being on the ocean for a total of 10 days. ... Read More
Excellent cruise again. Easy embarkation. Our suite was perfect. The food and service were perfect. Entertainment was top notch. Disembarking was easy and very quick. We loved being on the ocean for a total of 10 days. Really the only thing disappointing was that we were not able to get off the ship at the stop on Maui as it was by tender boat and my husband is handicapped so he was not able to get on the tender. However, we were able to watch whales and dolphins and seals from the ship which was wonderful. We received wonderful service from the staff on the ship and were always treated with extreme care and concern. The entertainment was great. The shows were Vegas quality. They are always packed but Princess does a good job setting aside seats for this disabled and their partners. We will try to do our future cruises with Princess. Read Less
2 Helpful Votes
Sail Date: March 2019
Everything was incredible!! They make you feel like family and you never want to leave the ship! The food was world class and the service on the ship was otherworldly, the drinks on board were incredible and allowed you to venture into a ... Read More
Everything was incredible!! They make you feel like family and you never want to leave the ship! The food was world class and the service on the ship was otherworldly, the drinks on board were incredible and allowed you to venture into a whole other culture and a whole other world of excitement! It is a wonderful mix of people and every passenger on board was so fun and excited and so sweet to everyone else. The stage shows that they put on our like a broadway musical and the performers can sing with the best of them! They have a full range of things for you to do whether it’s hanging by the 5 pools and jacuzzi’s they have, learning about the many secrets of pirate treasure, world class shopping with incredible deals, or anything else you can think of, there is never ever a dull moment. Everything was so smooth especially with their new medallion you use for everything!! It is the best thing out there!! 100% recommend!!! Read Less
2 Helpful Votes
Sail Date: March 2019
Have been aboard the Crown Princess a few times. She seems a tired old tub with an increasingly uninterested service crew. Paint fumes sent allergies into overdrive and I spent the entirety of cruise coughing, choking, and feeling ill. ... Read More
Have been aboard the Crown Princess a few times. She seems a tired old tub with an increasingly uninterested service crew. Paint fumes sent allergies into overdrive and I spent the entirety of cruise coughing, choking, and feeling ill. Do not spend US$40 on the "Magen's Bay Scenic drive". Grab a taxi and save your money for the gouging you will take when you get to the concession at Magens's Bay. Chair and umbrella rental are DYI, unless you provide a compulsory "tip" of US$5 to the shysters standing by the equipment. Driver dropped us off with no instruction and nowhere near chair concession. Entertainment is also tired! When a fresh talent, such as a comedian, come aboard, it's SRO! Sanctuary? Lotus Thermal Spa? Forget that if you have mobility issues! Elevators to these places are out of order. I am seriously thinking of canceling my Transatlantic in September after this experience Read Less
Sail Date: March 2019
We did this cruise before, we had a great time so we decided to do it again as there were some different ports. We ate in the Allegro dining room with Victoria and I Made as our servers. They were wonderful. Our Room steward was Edward ... Read More
We did this cruise before, we had a great time so we decided to do it again as there were some different ports. We ate in the Allegro dining room with Victoria and I Made as our servers. They were wonderful. Our Room steward was Edward A737 I can not say enough about him he was fantastic. If we needed anything, we just needed to ask him.Thanks for getting our TV fixed, also for all the tissues as we had colds. Now for some complaints for Princess. In Rio De Janeiro what were you thinking when you made your passengers walk so far in the heat to the buses. Did you not take into consideration we were old folks 65 +. A shuttle would have been a god sent in the heat. I said to my husband I wonder how many were going to have heart attacks today. Well!!!!!!! When we returned there was Princess with wheel chairs to help people. After getting to the terminal guess what was waiting for us, a shuttle bus to take us to the cruise ship.??????? Puerto Montt our tender, was#1return trip from tour. He was the only tender fellow that said to the passengers to sit down to let the people on the top of the Tender off first. I told him he was excellent. Please let the people with walkers off next. Hellooooo Princess have you been to the Tango Show in Buenos Aires. What a fire trap!!!! that place is. If there was a fire no one would have got out alive. I gave the Captain Nash a tea towel I had made to give to different people I met on the cruise. I was surprised he never asked us our names. Shore excursions I was so sick I had to go to the Dr. so I could get them to sign me off the next cruise. Why can the shore excursion people see we were sick????? Read Less
5 Helpful Votes
Sail Date: March 2019
Overall this was a very good cruise, smooth sailing, good weather & well organised tours with great cruise staff. A few disappointing aspects. -Happy hour has gone. This was a great opportunity to meet people & socialise. ... Read More
Overall this was a very good cruise, smooth sailing, good weather & well organised tours with great cruise staff. A few disappointing aspects. -Happy hour has gone. This was a great opportunity to meet people & socialise. -The coffee card has gone. Your coffee purchases are now credited to your ship card. If you don't use all your credits on the cruise they are gone. The unexpired portion of the old style coffee card could be used on future cruises. -Disembarkation at Hong Kong can be disastrous if you are waiting for a taxi. It took 4 hours to get one. Princess should have warned passengers about this. A prearranged transfer is highly recommended -A better system of arranging seating for the Princess Theatre sorely needs improvement. We did not get to one performance because it was packed out up to an hour before the show. Overall a clean ship with good hygiene standards. Very few sick people noticed on board. Read Less
3 Helpful Votes
Sail Date: March 2019
When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for ... Read More
When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for everything. Barely a smile from staff the entire cruise. People just going through the motions. The itinerary is built for travellers 70+. Nothing except comedy show and bingo worth going to if you are 40 or below. The 80s night at Skywalker's was the newest music you will find. I made the mistake of bringing my 3 and 6yo on this cruise. If you do not drop them in kids club, you will be spending the time with your child in your room watching movies. Movies only because there were no kids channels or cartoons. Jeffrey Santiago (steward) and Edgar (Front Desk Manager) were lone superstars on the cruise. Unless you want to bid on art or do nothing for 5 days, book other cruise line. Read Less
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