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14 Helpful Votes
Sail Date: March 2019
(Just cruised eastern half) Planned this cruise to celebrate my husband's retirement. Thought it would be a spectacular start. This was our fourth cruise, fourth cruise line. Never had a complaint before. Can't believe how ... Read More
(Just cruised eastern half) Planned this cruise to celebrate my husband's retirement. Thought it would be a spectacular start. This was our fourth cruise, fourth cruise line. Never had a complaint before. Can't believe how horrible this was. The good: Embarkation was incredibly smooth. Went early to escape the crowds waiting at the hotel. Figured we'd rather wait in a long line at terminal and were surprised to walk right on ship shortly after 11am. Our room steward was the perfect mix. Had everything in order without being intrusive. The other good is the medallion system. Once you figure it out it's awesome. All their training seems to have gone into this. Need to work on service now. Had anytime dining. No table for two first night so sat with others which we enjoyed. Surprised to see many men in shorts. Next night (not formal) my husband decided to wear dress shorts and button down shirt. We accidentally ended up walking near the set time dining room. The host dressed in a white suit came rushing at my husband demanding to know if we intended to eat there. I said no, we were looking for the anytime. He made a spectacle of us and announced loudly that he wouldn't be allowed to eat there either dressed like that. Everyone in line staring gaped mouth at this. Three days into retirement and an arrogant ignoramus is yelling at him. He changed to dress pants and we rode the elevator down with a couple men heading to dinner in their dress shorts. I did let them know my husband had just been yelled at for this. And laughed and tried to let it go. Not being a meat eater the dinners were quite disappointing. I don't know how they turn fish into a dry leathery substance...even the everyday favorite salmon is incredibly dry. The trout was spectacular one night, probably because I asked if it could be made without the seafood stuffing so they made me a special one, which I greatly appreciated. I had read the complaints about how lengthy dinner service was. We enjoy leisurely dinners so I thought that was overblown. The time it took between each course was ridiculous. Complaints are spot on. Probably why there is never enough seating as well. Booked the enclave for the week because I have back issues and the heated stone loungers are a godsend. Usually. They have many of them. None work as they should...lukewarm at best so no point. Asked at desk if she could up the temperature. Said she would. Never happened. I improvised and laid down on a double seat in a heated room to get the heat in my back. This worked well for a couple days. They lost their heat as well. A couple days in...no heat. The voice of the ocean finale they handed out remotes to vote for your favorite. Had to trade it for your medallion. The way out of the princess theater was a nightmare...I had come out the far door from desk. People all around getting their medallions back. Mine had a novel attachment unlike any other so I put the remote down and picked mine up. Unable to name here (the girl at desk) literally screamed at me "don't touch them!!" She took it back then looked at the remote for the number and yes, it was mine so gave it back to me. I just walked away in shock...having not been yelled at since I was twelve. Then went back to get her name so I could complain to passenger services, who basically said "well you should have waited in line so it's your fault but yeah I'll let them know". I understand they put this single crew member in a terrible situation with everyone exiting the theater at the same time coming from different doors. But no passenger should be screamed at. A polite " I'm sorry no one can handle these but me" would suffice. Totally unacceptable behavior from her and passenger services who should have just apologized for the behavior. Need to come up with a more fluid system with the remotes so crew unequipped for handling pressure don't crumble. Pub lunch at wheelhouse was the best fish on the boat. In the ship fact sheet it states lunch is offered daily. It was offered once. The last full day so a ridiculous long wait to get in. The same host, who yelled at my husband previously, seating everyone with lots of attitude. I don't think princess understands they are in the service industry. So severely lacking. The cruise started with my husband being yelled and and ended with me being yelled at. As if that wasn't enough, the final insult...we purchased the transfer to airport. Went to the dining room assigned for disembarkation,asked if there was paper I needed for transfer. He said no, just follow the group. It will be clear. Was easy getting out of terminal. Followed to blue sign saying princess transfers to right with rep also saying transfers to the right....which everyone was led to a lineup of taxis taking our bags and putting them in cars. (No princess rep in between) Drove to airport and then driver demanded payment. I needed a voucher for transfer which princess never gave us. Are you kidding me?? Ended up paying him. What else was there to do. Finally made it home and all I want to do is cry. Thankful that we at least met some lovely passengers along the way. Read Less
1 Helpful Vote
Sail Date: March 2019
From the time we parked our car every body we came in contact with for services were so helpful The gentleman who took our luggage then off to the to check in desk these folks were polite and made us feel comfortable answered all our ... Read More
From the time we parked our car every body we came in contact with for services were so helpful The gentleman who took our luggage then off to the to check in desk these folks were polite and made us feel comfortable answered all our questions Then we came aboard went directly to the upper deck to look around where found wonderful people working behind the bar who all were so polite and willing to serve a few hours later we went to our beautiful cabin our luggage was there and orderly our view off the balcony was breath taking proceeded to get freshened up and prepare to enjoy our dinner not knowing what to expect we found a beautiful dining room and a Waite staff willing to do anything to make our dining experience perfect afterwards we went back to deck 16 where we felt very comfortable finding our favorite bartenders an introduction show with music and dancing fabulous entertainment later we retired to our cabin where we found one of the most comfortable beds ever big flat screen tv spent some time on our balcony taking in the view My wife and I especially loved all of the food choices many bars of different themes we had fun in the casino at various times We were always greeted with a Smile through out our total experience We could only be so lucky to go again with all the same waite staff Thanks for a WONDERFUL experience for our first Read Less
2 Helpful Votes
Sail Date: February 2019
Wanted to get away! Found the ship very disappointing with everything, our cabin and the steward that was assigned to our room. The Buffett were disappointing, had frozen little shrimp INSTEAD of REAL shrimp! At the pool I had a problem ... Read More
Wanted to get away! Found the ship very disappointing with everything, our cabin and the steward that was assigned to our room. The Buffett were disappointing, had frozen little shrimp INSTEAD of REAL shrimp! At the pool I had a problem with moving a chair, the attendants wouldn’t help me. 730 one morning there was construction going on for an hour. The front desk was called and I was told it had to b looked into! Going away to relax and get rest, not to hear drilling on the ship! The cabins are made for small people. Murphy beds on each side. So quite difficult getting into our beds, so we had to crawl from bottom up I have been on princesses before, and was very upset the way everything was handled. I asked the front desk to compensate us for us be awakened up by drilling, ask for internet, I was told they aren’t allowed to do such, but made NO attempt to do anything. The ship needs a redone, although I c it was redone 2017. Where I don’t know! The ship is pretty large,not enough people to guide u to wherever location u had to go too. The food was just ok even in island dining room! The best food was at international cafe on 5th floor, ate there often. Not enough activities at the pool location. None in fact Read Less
2 Helpful Votes
Sail Date: February 2019
chosen for rock event concerts at sea, not ports that were on the cruise which we would have not chosen as ports of interest. Only port of interest was short timed grand cayman while other long timed ports had most folk aboard hours before ... Read More
chosen for rock event concerts at sea, not ports that were on the cruise which we would have not chosen as ports of interest. Only port of interest was short timed grand cayman while other long timed ports had most folk aboard hours before we left. The ship iis showing its age despite things like changing drapery, big screen tv and newish carpeting. Food quality and quantity in special rest. has changed not for the better. Sabatini has gone from an abudonza italian rest to a milanese cafeteria.. The ports are for most part princess compounds and are about the same as being on ship for shopping or eating. Most tours are not for easy or handicapped status and for those of you feel that we should not complain about this, we pay the same as you vibrant healthy folk do. Medallion had so many glitches for us as to be useless Princess has cut quality and needs to inform cooks to mix spices and salt gently not dump it. Viking ocean is looking better and better for cruising. Read Less
6 Helpful Votes
Sail Date: February 2019
I am not one to criticize for no reason or even one to write reviews, but I feel the need to warn anyone under the age of 40, even 50 to seriously consider a different ship. I’d say 80-90% of the ship was 60-80 years old. All the ... Read More
I am not one to criticize for no reason or even one to write reviews, but I feel the need to warn anyone under the age of 40, even 50 to seriously consider a different ship. I’d say 80-90% of the ship was 60-80 years old. All the food, activities, and entertainment was catered to that crowd. Food was bland and not well seasoned. Very repetitive as far as the Buffett selections on a day to day basis. During the day at the pool, there was no music, they would play movies or videos of concerts of people like Elton john or Bryan Adams. They screen was in the air so you had to stare into the sun if you decided to watch during the day. No pool activities or games. Servers around the pool were few and far between. At night it was all broadway type entertainment catered to the older crowd. Drink menus were also the same throughout the ship with only about 10 total mixed drinks on it. Again this isn’t so much a bad review as it is a warning to anyone looking to have fun while on board the ship. Also two of the ports did not have docks for the large cruise ship, spending hours on small rescue boats in rough waters and waiting in lines to travel back and forth. Read Less
2 Helpful Votes
Sail Date: January 2019
Beverage package a joke. You paid for unlimited sodas, juices etc. And 15 alcohol drinks and they only give you one at a time! Couldn't even get 2 to take to your room! Had to keep walking back. Much to their surprise if you did use ... Read More
Beverage package a joke. You paid for unlimited sodas, juices etc. And 15 alcohol drinks and they only give you one at a time! Couldn't even get 2 to take to your room! Had to keep walking back. Much to their surprise if you did use all 15, then they could have sold more to you! Felt like a teenager being watched. Get up early for an excursion to meet in theater just for them to make a big announcement it was cancelled! We could have slept longer. Need better system to notify guests! The hot tubs were not hot. Our stewardess was wonderful and very attentive to what we needed. The process of getting on the ship was smooth. Leaving was easy, but we were anxious to leave! Advice if you want to visit an island, book an all inclusive resort and explore at your own pace. Having "MAMA" ship control your much needed time off for a working person not relaxing at all. Read Less
4 Helpful Votes
Sail Date: December 2018
First of all, let me say Regal Princess is a beautiful ship. We chose this cruise based on recommendations from friends who had cruised on Princess multiple times and loved it. Unfortunately, this was not the case for us. We were ... Read More
First of all, let me say Regal Princess is a beautiful ship. We chose this cruise based on recommendations from friends who had cruised on Princess multiple times and loved it. Unfortunately, this was not the case for us. We were instructed by Princess our boarding time was 2pm, yet when we arrived at 145p, terminal staff scolded us for arriving so late. Really? We were traveling with another couple and requested our mini-suites be next to each other. We were not able to select our rooms, and were given rooms on opposite sides of the ship. Our room was under the skywalk, making it impossible to enjoy our balcony or even have our drapes open any time of day, as people would wave to us. The noises day and night was ridiculous! Our room steward was pleasant and personable. We left cash tips for him times a day, in addition to the gratuity charged to our room. Yet, the last morning he stopped by our room and stood and stood, as if asking for more $$$. Food was disappoointing, at best. Morning buffet was mediocre. Crowne Grille..had to send steak back 3 time to get it RARE. Came medium well other times. Rest of our party waited, and ended up eating cold food. We also were late for the Show that evening due to slow service. We didn't stay for dessert. Crab Shack was pathetic! Crawfish were DRY!!! Don't waste your money. Sabatinis....pork was pure FAT and not edible. Veal was tough. We canceled our next nights reservation there, yet were charged since we had made and paid for the reservation pre-cruise. Word of advice....Don't pre-order special dining options. You won't be refunded when your plans change due to poor service and terrible food on a previous night Allegro.... our waiter, was rarely around and less than happy to be there. Service was slow and food was very salty. Communication on the ship was terrible. Staff didn;t know things they should when asked at Guest Relations and would send us running around the ship to find it on our own and being sent to various locations. MedallionNet needs tweeking. Difficult to use. May be better with internet, but was not willing to try. Productions shows were very good. Very talented singers and dancers. Crystal Starr needs to find another profession...... Comedian was very funny! I don't like to write bad reviews, but this 8 day cruise was a total disappointment. We had such high hopes. Read Less
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