1. Home
  2. Cruise Lines
  3. Princess Cruises
  4. Princess Cruises Cruise Reviews
Cruise Ratings
3,004
1,570
900
399
222
14 Helpful Votes
Sail Date: March 2019
(Just cruised eastern half) Planned this cruise to celebrate my husband's retirement. Thought it would be a spectacular start. This was our fourth cruise, fourth cruise line. Never had a complaint before. Can't believe how ... Read More
(Just cruised eastern half) Planned this cruise to celebrate my husband's retirement. Thought it would be a spectacular start. This was our fourth cruise, fourth cruise line. Never had a complaint before. Can't believe how horrible this was. The good: Embarkation was incredibly smooth. Went early to escape the crowds waiting at the hotel. Figured we'd rather wait in a long line at terminal and were surprised to walk right on ship shortly after 11am. Our room steward was the perfect mix. Had everything in order without being intrusive. The other good is the medallion system. Once you figure it out it's awesome. All their training seems to have gone into this. Need to work on service now. Had anytime dining. No table for two first night so sat with others which we enjoyed. Surprised to see many men in shorts. Next night (not formal) my husband decided to wear dress shorts and button down shirt. We accidentally ended up walking near the set time dining room. The host dressed in a white suit came rushing at my husband demanding to know if we intended to eat there. I said no, we were looking for the anytime. He made a spectacle of us and announced loudly that he wouldn't be allowed to eat there either dressed like that. Everyone in line staring gaped mouth at this. Three days into retirement and an arrogant ignoramus is yelling at him. He changed to dress pants and we rode the elevator down with a couple men heading to dinner in their dress shorts. I did let them know my husband had just been yelled at for this. And laughed and tried to let it go. Not being a meat eater the dinners were quite disappointing. I don't know how they turn fish into a dry leathery substance...even the everyday favorite salmon is incredibly dry. The trout was spectacular one night, probably because I asked if it could be made without the seafood stuffing so they made me a special one, which I greatly appreciated. I had read the complaints about how lengthy dinner service was. We enjoy leisurely dinners so I thought that was overblown. The time it took between each course was ridiculous. Complaints are spot on. Probably why there is never enough seating as well. Booked the enclave for the week because I have back issues and the heated stone loungers are a godsend. Usually. They have many of them. None work as they should...lukewarm at best so no point. Asked at desk if she could up the temperature. Said she would. Never happened. I improvised and laid down on a double seat in a heated room to get the heat in my back. This worked well for a couple days. They lost their heat as well. A couple days in...no heat. The voice of the ocean finale they handed out remotes to vote for your favorite. Had to trade it for your medallion. The way out of the princess theater was a nightmare...I had come out the far door from desk. People all around getting their medallions back. Mine had a novel attachment unlike any other so I put the remote down and picked mine up. Unable to name here (the girl at desk) literally screamed at me "don't touch them!!" She took it back then looked at the remote for the number and yes, it was mine so gave it back to me. I just walked away in shock...having not been yelled at since I was twelve. Then went back to get her name so I could complain to passenger services, who basically said "well you should have waited in line so it's your fault but yeah I'll let them know". I understand they put this single crew member in a terrible situation with everyone exiting the theater at the same time coming from different doors. But no passenger should be screamed at. A polite " I'm sorry no one can handle these but me" would suffice. Totally unacceptable behavior from her and passenger services who should have just apologized for the behavior. Need to come up with a more fluid system with the remotes so crew unequipped for handling pressure don't crumble. Pub lunch at wheelhouse was the best fish on the boat. In the ship fact sheet it states lunch is offered daily. It was offered once. The last full day so a ridiculous long wait to get in. The same host, who yelled at my husband previously, seating everyone with lots of attitude. I don't think princess understands they are in the service industry. So severely lacking. The cruise started with my husband being yelled and and ended with me being yelled at. As if that wasn't enough, the final insult...we purchased the transfer to airport. Went to the dining room assigned for disembarkation,asked if there was paper I needed for transfer. He said no, just follow the group. It will be clear. Was easy getting out of terminal. Followed to blue sign saying princess transfers to right with rep also saying transfers to the right....which everyone was led to a lineup of taxis taking our bags and putting them in cars. (No princess rep in between) Drove to airport and then driver demanded payment. I needed a voucher for transfer which princess never gave us. Are you kidding me?? Ended up paying him. What else was there to do. Finally made it home and all I want to do is cry. Thankful that we at least met some lovely passengers along the way. Read Less
1 Helpful Vote
Sail Date: March 2019
From the time we parked our car every body we came in contact with for services were so helpful The gentleman who took our luggage then off to the to check in desk these folks were polite and made us feel comfortable answered all our ... Read More
From the time we parked our car every body we came in contact with for services were so helpful The gentleman who took our luggage then off to the to check in desk these folks were polite and made us feel comfortable answered all our questions Then we came aboard went directly to the upper deck to look around where found wonderful people working behind the bar who all were so polite and willing to serve a few hours later we went to our beautiful cabin our luggage was there and orderly our view off the balcony was breath taking proceeded to get freshened up and prepare to enjoy our dinner not knowing what to expect we found a beautiful dining room and a Waite staff willing to do anything to make our dining experience perfect afterwards we went back to deck 16 where we felt very comfortable finding our favorite bartenders an introduction show with music and dancing fabulous entertainment later we retired to our cabin where we found one of the most comfortable beds ever big flat screen tv spent some time on our balcony taking in the view My wife and I especially loved all of the food choices many bars of different themes we had fun in the casino at various times We were always greeted with a Smile through out our total experience We could only be so lucky to go again with all the same waite staff Thanks for a WONDERFUL experience for our first Read Less
2 Helpful Votes
Sail Date: February 2019
Wanted to get away! Found the ship very disappointing with everything, our cabin and the steward that was assigned to our room. The Buffett were disappointing, had frozen little shrimp INSTEAD of REAL shrimp! At the pool I had a problem ... Read More
Wanted to get away! Found the ship very disappointing with everything, our cabin and the steward that was assigned to our room. The Buffett were disappointing, had frozen little shrimp INSTEAD of REAL shrimp! At the pool I had a problem with moving a chair, the attendants wouldn’t help me. 730 one morning there was construction going on for an hour. The front desk was called and I was told it had to b looked into! Going away to relax and get rest, not to hear drilling on the ship! The cabins are made for small people. Murphy beds on each side. So quite difficult getting into our beds, so we had to crawl from bottom up I have been on princesses before, and was very upset the way everything was handled. I asked the front desk to compensate us for us be awakened up by drilling, ask for internet, I was told they aren’t allowed to do such, but made NO attempt to do anything. The ship needs a redone, although I c it was redone 2017. Where I don’t know! The ship is pretty large,not enough people to guide u to wherever location u had to go too. The food was just ok even in island dining room! The best food was at international cafe on 5th floor, ate there often. Not enough activities at the pool location. None in fact Read Less
2 Helpful Votes
Sail Date: February 2019
chosen for rock event concerts at sea, not ports that were on the cruise which we would have not chosen as ports of interest. Only port of interest was short timed grand cayman while other long timed ports had most folk aboard hours before ... Read More
chosen for rock event concerts at sea, not ports that were on the cruise which we would have not chosen as ports of interest. Only port of interest was short timed grand cayman while other long timed ports had most folk aboard hours before we left. The ship iis showing its age despite things like changing drapery, big screen tv and newish carpeting. Food quality and quantity in special rest. has changed not for the better. Sabatini has gone from an abudonza italian rest to a milanese cafeteria.. The ports are for most part princess compounds and are about the same as being on ship for shopping or eating. Most tours are not for easy or handicapped status and for those of you feel that we should not complain about this, we pay the same as you vibrant healthy folk do. Medallion had so many glitches for us as to be useless Princess has cut quality and needs to inform cooks to mix spices and salt gently not dump it. Viking ocean is looking better and better for cruising. Read Less
6 Helpful Votes
Sail Date: February 2019
I am not one to criticize for no reason or even one to write reviews, but I feel the need to warn anyone under the age of 40, even 50 to seriously consider a different ship. I’d say 80-90% of the ship was 60-80 years old. All the ... Read More
I am not one to criticize for no reason or even one to write reviews, but I feel the need to warn anyone under the age of 40, even 50 to seriously consider a different ship. I’d say 80-90% of the ship was 60-80 years old. All the food, activities, and entertainment was catered to that crowd. Food was bland and not well seasoned. Very repetitive as far as the Buffett selections on a day to day basis. During the day at the pool, there was no music, they would play movies or videos of concerts of people like Elton john or Bryan Adams. They screen was in the air so you had to stare into the sun if you decided to watch during the day. No pool activities or games. Servers around the pool were few and far between. At night it was all broadway type entertainment catered to the older crowd. Drink menus were also the same throughout the ship with only about 10 total mixed drinks on it. Again this isn’t so much a bad review as it is a warning to anyone looking to have fun while on board the ship. Also two of the ports did not have docks for the large cruise ship, spending hours on small rescue boats in rough waters and waiting in lines to travel back and forth. Read Less
2 Helpful Votes
Sail Date: January 2019
Beverage package a joke. You paid for unlimited sodas, juices etc. And 15 alcohol drinks and they only give you one at a time! Couldn't even get 2 to take to your room! Had to keep walking back. Much to their surprise if you did use ... Read More
Beverage package a joke. You paid for unlimited sodas, juices etc. And 15 alcohol drinks and they only give you one at a time! Couldn't even get 2 to take to your room! Had to keep walking back. Much to their surprise if you did use all 15, then they could have sold more to you! Felt like a teenager being watched. Get up early for an excursion to meet in theater just for them to make a big announcement it was cancelled! We could have slept longer. Need better system to notify guests! The hot tubs were not hot. Our stewardess was wonderful and very attentive to what we needed. The process of getting on the ship was smooth. Leaving was easy, but we were anxious to leave! Advice if you want to visit an island, book an all inclusive resort and explore at your own pace. Having "MAMA" ship control your much needed time off for a working person not relaxing at all. Read Less
4 Helpful Votes
Sail Date: December 2018
First of all, let me say Regal Princess is a beautiful ship. We chose this cruise based on recommendations from friends who had cruised on Princess multiple times and loved it. Unfortunately, this was not the case for us. We were ... Read More
First of all, let me say Regal Princess is a beautiful ship. We chose this cruise based on recommendations from friends who had cruised on Princess multiple times and loved it. Unfortunately, this was not the case for us. We were instructed by Princess our boarding time was 2pm, yet when we arrived at 145p, terminal staff scolded us for arriving so late. Really? We were traveling with another couple and requested our mini-suites be next to each other. We were not able to select our rooms, and were given rooms on opposite sides of the ship. Our room was under the skywalk, making it impossible to enjoy our balcony or even have our drapes open any time of day, as people would wave to us. The noises day and night was ridiculous! Our room steward was pleasant and personable. We left cash tips for him times a day, in addition to the gratuity charged to our room. Yet, the last morning he stopped by our room and stood and stood, as if asking for more $$$. Food was disappoointing, at best. Morning buffet was mediocre. Crowne Grille..had to send steak back 3 time to get it RARE. Came medium well other times. Rest of our party waited, and ended up eating cold food. We also were late for the Show that evening due to slow service. We didn't stay for dessert. Crab Shack was pathetic! Crawfish were DRY!!! Don't waste your money. Sabatinis....pork was pure FAT and not edible. Veal was tough. We canceled our next nights reservation there, yet were charged since we had made and paid for the reservation pre-cruise. Word of advice....Don't pre-order special dining options. You won't be refunded when your plans change due to poor service and terrible food on a previous night Allegro.... our waiter, was rarely around and less than happy to be there. Service was slow and food was very salty. Communication on the ship was terrible. Staff didn;t know things they should when asked at Guest Relations and would send us running around the ship to find it on our own and being sent to various locations. MedallionNet needs tweeking. Difficult to use. May be better with internet, but was not willing to try. Productions shows were very good. Very talented singers and dancers. Crystal Starr needs to find another profession...... Comedian was very funny! I don't like to write bad reviews, but this 8 day cruise was a total disappointment. We had such high hopes. Read Less
6 Helpful Votes
Sail Date: December 2018
I have been on many other cruise lines, but wanted to give Princess a try because of their "higher class reputation". The customer service was awful! We would acknowledge staff with "good morning","hi" etc., ... Read More
I have been on many other cruise lines, but wanted to give Princess a try because of their "higher class reputation". The customer service was awful! We would acknowledge staff with "good morning","hi" etc., and rarely heard any comments back. We would just get an awkward stare back. Hardly saw any staff smiling or speaking with passengers. Ordering drinks from the bar was a horrid experience I felt like we were putting them out with the disgusted looks we would get. Again, I have been other cruise lines and none have compared to the bitterness we saw with the staff on Princess. We felt like we were needing to be congenial to them. One positive thing with the cruise was their food. The two formal nights we were served with high quality food. The chefs do an outstanding job. Management really needs to dig deep and find out why their employees dislike their jobs. You are going to continue losing business because of the lack of positive customer service. I suggest traveling on another cruise line to see what customer service should be like. Read Less
5 Helpful Votes
Sail Date: December 2018
This was my second cruise with Princess. Both times I was on the conferences, so it was partly paid, but this one did not worse time I invested. First of, ship is very boring. Literally nothing going on aboard. If you want to get to the ... Read More
This was my second cruise with Princess. Both times I was on the conferences, so it was partly paid, but this one did not worse time I invested. First of, ship is very boring. Literally nothing going on aboard. If you want to get to the theater, you have to take you sit at least an hour before the show start. Their medalion program is absolute failure - my medallion stopped to open door for the last 2 days of the cruse (fortunately, my wife medallion still worked). The best medallion feature is that you can find your partner on the ship, but there is trick involved. If you used particular wall devise once, it will always show you location of your partner as you saw it the first time. Always! So, to get true actual location you have to find new previously unused device. Errors and trials took me some time to figure that out. Feature, not bug. Our ship was always late on every destination. As result we were waiting for the ship 1.5 hours in the bus returning from one excursion - only to wait for another 1.5 hours in the bus next day to go to next (both provided by the Princess). Since were were late again, excursion was postponed and due to series of miscommunication (Princess was responsible) we were waiting for hours in the bus. The best pert of the cruise suppose to be Cayman island. But we were LATE and all the boats provided by the Cayman port of authority to land were busy to serve ships which come earlier (Carnival and Royal Caribean were fast enough). Our captain did not want to use ourown boats to land, so he moves as fast as he could to the open seas directly to the North. Not only were deprived of Cayman Island experience - in 2 hours were were northern enough near Cuba with ~70 F outside temperature and cold wind, so that no one could be outside. Could we at least stay near Cayman Island where it was warm and sunny? Oh well, list of complains will be too long. Summary: very boring and mismanaged cruise, I want my money back. Read Less
6 Helpful Votes
Sail Date: December 2018
The worst customer service and horrible manners. The room was not clean, the staff was rude, the activities were very little and same thing everyday. They do not care about their customers returning. They were very racist and only helped ... Read More
The worst customer service and horrible manners. The room was not clean, the staff was rude, the activities were very little and same thing everyday. They do not care about their customers returning. They were very racist and only helped their own kind. I do not recommend anybody to travel with Princess. The excursions, all they cared about was taking pictures and selling the pictures. They rushed through my experience and made us go in the water with unsafe conditions just to be able to take a couple pictures. This trip was a disaster the food was good but that is it. They had the worst service at the restaurant. If you did not want to purchase anything extra from them, they were giving attitude and taking extra long to get your food. The room service messed up on my order twice. The directors of the cruise were very rude. All the staff were very unhappy with their job and ruined my entire experience. This was my first cruise ever and I will not be back to Princess. Read Less
7 Helpful Votes
Sail Date: December 2018
We have only been on a total of 6 cruises (Princess twice, Royal Caribbean twice and Celebrity twice) so we are by no means expert cruisers, but the issues we had with our most recent Princess Cruise will prevent us from EVER cruising with ... Read More
We have only been on a total of 6 cruises (Princess twice, Royal Caribbean twice and Celebrity twice) so we are by no means expert cruisers, but the issues we had with our most recent Princess Cruise will prevent us from EVER cruising with Princess ever again...never! There were so many bad customer service issues I really don't know where to start, so best I start right from the beginning: 1. We are Canadian and our booking was from a Canadian email advertisement priced in Canadian dollar. We book directly with Princess and received a random agent. We received our booking confirmation with all the details including our flights. A few days later (wanting to upgrade and book our seats) I contacted the flight carrier only to find out that our flight confirmation number does not match. We contact Theresa and leave her a message once in the morning and again in the afternoon to no avail so the next day I call her again, this time instead of leaving her another message I press zero to get another agent...guess what...they won't speak with me. As soon as you provide the requested booking #, they said I have to speak with Theresa and puts me back to her voice mail...wow turns out Theresa was sick for 3 days and during that time I am stuck with no assistance! Not sure why the flight reference numbers didn't match but eventually I get the proper number and I book my seats but not after wasting about 2 hours with the various agents, Theresa, Delta, and WestJet…and it was Delta that got me the proper reference number for my WestJet flight from Toronto to Fort Lauderdale…what a waste of time! 2. A week later I receive another email from Princess advertising the Beverage Package but when I went to purchase it, I find out that it was quoted in US dollar...why? They know I am in Canada...everything else up until then was quoted in Canadian dollar...again frustrating but I buy the beverage package for us. 3. I learned that if I pre purchase the Internet Package online prior to the cruise I received a 20 min bonus per 100 min package. So I purchased a 200 min package and get a total of 240 min (40 min bonus). However, when I got on the ship, my Princess App did not show I had a package. After wasting time with the Purser’s office I learn that they provided a credit on my account and I have to waste time to re-buy the closest package I pre-purchased online and then waste more time tracking down the "Data Communication Manager" to ask him to add my bonus minutes...really! What a waste of time yet again! 4. Turns out that the internet was more frustrating than it was worth so by day 3 and 6 minutes of use trying to log into my office emails, I complain. The response from the purser's office..."ok then cancel" to which I said ok please cancel...he says, I have to contact the Data Communications Manager...lol So while I am upset an Officer named Oggie appears. After hearing my story he says he'll take care of the cancellation and committed to calling me to confirm the cancellation. It was late at the time and knowing we were staying up i asked if he could not call us before 10 am the next morning to which he agreed...guess what, at 9 am the phone rings, its the Data Communications Manager and he says, "I understand you want to speak to me". The guy didn’t have any idea and so I have to explain my situation all over again…I was upset but i stayed calm and asked if I could cancel, he says ok but get this…instead of crediting me back the full amount paid, he charged me for the 6 minutes I used...lol OMG really!!! 5. While on the ship, we had to go to the purser's office another 5 times to correct billing errors. We both had a Beverage Package, how is to possible that they charged us for water twice, a beer once and a glass of wine once...5 times on 4 errors because we had to go twice for the beer charge. Once at Princess Cay Island, twice at the buffet restaurant and once even at our dining room. I don't get it. And each time, we had to wait in line and had to speak with a rep who took forever to figure it out...good lord we had a beverage package, how difficult is it to rectify...and why the mistakes to begin with! On one of these occasion, after waiting the rep looks up from her computer and says "WHAT"...not how can i help you etc...she actually said WHAT. My wife almost lost it! 6. Our last evening, I call the front desk to request a wake up call for 6 am…done. Turns out that we were out a little later than expected so I called the front desk to change my wake call time from 6 am to 6:40 am…figured we’ll get a little more sleep but for fear they will make a mistake I decide to cancel my 6 am wake up call 1st…so I did, asked for it to be canceled. After confirming it was canceled I requested a new wake up call for 6:40 am…sounds simple, nope. The phone rings at 6 am, begrudgingly I get up by myself and run upstairs for a quick bite…I come back and now my wife is upset as they called her at 6:40…they left both wake up calls…I just don’t get it. We don’t expect to be waited on hand and foot but this was the worst service we have every experienced. Thank the good lord we went with another couple and met some great people on board. Our room steward was great and most of the staff were fantastic but the food was not nearly as good any of our other cruises. We will never cruise with Princess ever again...I hope this was helpful :) Read Less
2 Helpful Votes
Sail Date: December 2018
Where to start? First I made arrangements due to dietary requirements as I have gluten intolerance. Get on board and there was no gluten free food except gluten free pizza that was sometimes not bad. Sometimes it was awful. The dining ... Read More
Where to start? First I made arrangements due to dietary requirements as I have gluten intolerance. Get on board and there was no gluten free food except gluten free pizza that was sometimes not bad. Sometimes it was awful. The dining room lectured me about ordering my food the day before even though I had just boarded the ship and gave me very limited options and advised if I did not order the day before they would not have food. The buffet had nothing but really bad gluten free desserts. Princess Cay, besides being a waste of time, had no gluten free food except for fruit. The staff on the Royal Princess was extremely rude. I was scolded every time I asked for gluten free food event though I let them know at the time of booking. i complained about cigarette smoke on our balcony and was lectured by the ships guest relations that I should have known the ships amenities and it was my fault for selecting a room above a smoking area. Over with a few exceptions the ship staff was rude and condescending. It was a long week of putting up with being scolded. Went to the buffet a few minutes before they opened. Food was out and other were helping themselves. My wife had her food yanked out of her had and was yelled at for taking it. Asked for a supervisor who was extremely rude. He then proceeded to grab and squeeze both of us by the shoulder when we asked for his supervisor. There is never an excuse to touch your customers. Now on to the spa. We were celebrating out 15 year anniversary and I decided to schedule a massage for my wife. never did I expect that the massage would leave her in tears and pain. Fist they follow you around the spa and do not give you any privacy. Than she had a awkward massage with no music playing and and the massage was mediocre at best. She let the therapist know she had plantar fasciitis. at the end of the massage she bent her food leading to her yelling in pain and then she informed her the massage was over. She then tried to sell he all sorts of over priced items. When she was leaving the massage in pain and tears my wife let them know she was dissatisfied. There immediate response was that they would let the therapist know she didn't like it. At this point my wife was in tears. A manager came along and actually provided the one of the only resemblance of good customer service that entire week. She listened to my wife apologized and offered her a discount. There are so many instances of poor customer customer service during our week on the Royal Princess. Overall with the exception of our cabin steward, one waitress at the pizza restaurant, the party band and the piano guy, the staff on this ship were terrible. I almost forgot to mention the fitness area fitness area. First it is too small. They charged extra for fitness classes and then tried to sell you overpriced insoles. here is not enough equipment. For example, 5 yoga mats for a ship f over 3000 people. You would think after ripping people off they could afford more yoga mats. I think I own more yoga mats. If you are looking for good food, to be treated with respect and to not be bored out of you mind, go on any other cruise line. We had an awful experience on Princess. I complained to there corporate guest relations who offered me a $150 on board credit and refused to do anything else for us. When I asked for the customer relations manager she told me that i could not talk to anyone above her and any attempt would come right back to her. My advice based on this experience is to read reviews. After our cruise I realized that our experience was a lot more common. I wish i had spent more time researching Princess. I feel ripped off and I enjoyed time with my wife but had a miserable time on the Royal Princess. Read Less
8 Helpful Votes
Sail Date: December 2018
My husband and I expected to have a lovely experience. The ship is clean, the staff is friendly and helpful and our cabin was comfortable. The dinner menus looked interesting but the food was bland, overcooked and tough. We truly hoped ... Read More
My husband and I expected to have a lovely experience. The ship is clean, the staff is friendly and helpful and our cabin was comfortable. The dinner menus looked interesting but the food was bland, overcooked and tough. We truly hoped it was only a one night problem but we were disappointed in the dinners on the first 5 nights of our 7 night cruise. On night 6 we decided to have dinner at Alfredo"s cafe and it was the only flavorful and well prepared dinner on the ship. The staff offered us a chance to dine in Sabitini's specialty restaurant. It was probably the WORST meal we had on this vacation. The entertainment was great. We loved the production shows. There was lovely live music in many venues around the ship. The staff was extremely courteous and helpful. There were always lounges and seats available wherever we chose to go. We loved the professional portraits taken by the great photographers. Sorry to say that we definitely will not take a Princess cruise again. Read Less
2 Helpful Votes
Sail Date: December 2018
The internet, phones and tv was up and down. They need to fix the phone problem because someone is going to have an emergency and not be able to call for help. Entertainment was okay. Food options were very disappointing. Very few ... Read More
The internet, phones and tv was up and down. They need to fix the phone problem because someone is going to have an emergency and not be able to call for help. Entertainment was okay. Food options were very disappointing. Very few vegetarian options. If you are a carnivore, you have it made. We were on the crown last year and it was so much better. Ports were good. We had not been to three out of the four. International cafe is normally a highlight, but options were repetitive and limited. Room service was prompt, with no issues. The best part of the ship is the retreat. Our balcony was aft, there was no privacy from above. We only experienced the soot issue one night. Our cabin steward did a good job. Overall it was not our best cruise and not our worst. We’ll definitely choose a different ship next time. Disappointed since this was our third trip on the royal. Has definitely gone down from our past two voyages on her. Read Less
3 Helpful Votes
Sail Date: November 2018
Itineraries and price led us to this princess cruse, our 5th cruse in 2 years. We have been on 3 other cruse lines. Princess was the worst. Other passengers told us in the past the food was better. Princess has a lot of return customers ... Read More
Itineraries and price led us to this princess cruse, our 5th cruse in 2 years. We have been on 3 other cruse lines. Princess was the worst. Other passengers told us in the past the food was better. Princess has a lot of return customers largely due to there loyalty program. Many said they have not been on other cruse lines. Food on the buffet was always the same for breakfast. Lunch was mostly the same except the main entree. I got the impression a lot of the foods were pre prepared or frozen. The new medallion program did not always work due to computer problems and it must’ve cost a lot because it seems the cruise line cut back in there food quality. Caribbean Princess is a bit older launched in 2004. The crew was nice but they’re service was not as good as other cruse lines we have been on. Read Less
2 Helpful Votes
Sail Date: November 2018
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said ... Read More
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said they can’t update the rooms without a dry dock and the company keeps putting that off. Personally had and witnessed some negative interactions with the Guest Services Staff. As typical of the brand no built in activies for active adults and children. Just off a Christmas cruise on another ship of the brand, many families cruising and the young people were bored out of their minds. Royal Caribbean, Carnival or Norwegian would have been a better choice for a family vacation. The Good: The company has invested in Internet upgrades for this ship. Room and Dining staff generally excellent as is usual throughout the brand. Food quality and selection was on par with the brand and far superior to Royal Caribbean. Read Less
4 Helpful Votes
Sail Date: November 2018
Customer serivce horrible. Daughter got stomach viruse from disgusting food. Was quarantined to room two days and tv wasnt working. When we called and complained repeatedly the last few call we were screamed at and hung up. Went to front ... Read More
Customer serivce horrible. Daughter got stomach viruse from disgusting food. Was quarantined to room two days and tv wasnt working. When we called and complained repeatedly the last few call we were screamed at and hung up. Went to front desk and service was horrible asked for supervisor who said the wasn’t her responsibility that she couldnt do anything. Was offered a refund on the two dining we paid and only revieved one. Prepaid internet was still charged 40 more dollars complained and havent been refunded. Only positive side was kids club. My daughter loved it and staff was excellebt went above their job. Also our steward was excellent. The ports: Princess cays. Beach but thats were my daughter got sick. Falmouth: very boring bot alot to do around Grand Caymen. Good shopping and dining Cozumel: our favorite. Rented a car at alamo 150 for jeep whole day. drove all island enjoyed and ate in city not at port. Very gooood and fun. Read Less
3 Helpful Votes
Sail Date: November 2018
Terrible food. Minimal Food selections. Small Balcony Cabin. Bathroom was so small my knees were jammed up against the Bathroom door when I sat on the toilet. The waiters rarely spoke, had no personality and sometimes quite ... Read More
Terrible food. Minimal Food selections. Small Balcony Cabin. Bathroom was so small my knees were jammed up against the Bathroom door when I sat on the toilet. The waiters rarely spoke, had no personality and sometimes quite rude. Not one single restaurant Manager ever came to the table to see how your dining experience was. Our cabin had no AC for the first two days at sea and it was totally miserable. It took 4 phone calls over a two day period and me getting extremely ugly with some of the management staff before they finally moved us to a cabin with working AC, by this time the cruise experience was tarnished terribly. The Buffet served the same exact items for both lunch and dinner all 8 days of our cruise, and was pitiful. The casino was so tiny it was the size of my garage and the machines were so crammed tight together that you couldn’t get to sit down without bumping into someone. The ship was supposedly sailed in 2013 but was so dated and worn that it looked to be at least 15 years old with no upkeep. In summary, my Wife and I have been on at least 15 cruises and have NEVER experienced this before. Do yourself a favor and Sail with Norwegian where the food is great, the staff cares and the ships the same age are beautiful and well taken care of. Read Less
8 Helpful Votes
Sail Date: June 2018
We are elite members sailed many times with princess.but this cruise was terrible. We had our room Tv going off and on, no internet, only warm water and food in main dining room awful. The entertainment was very sparse no production show ... Read More
We are elite members sailed many times with princess.but this cruise was terrible. We had our room Tv going off and on, no internet, only warm water and food in main dining room awful. The entertainment was very sparse no production show in main theatre and pursers office not personable at all. At,our dinner table one person was a diabetic and requested special menu ahead of time and did not receive and did not get special meals at all! Princess claims to have renovated the ship but cabins have not been renovated they are old and rank! Old carpets and very lumpy mattress dirty bathrooms not only in our room but all over the ship very worn, tired and dirty furniture. I think the crew tried to help they tried to be helpful. There were many small children on board and we had a lot of crying and running down the halls. THIS SHIP WAS NOT MANAGED WELL AT ALL. Read Less
1 Helpful Vote
Sail Date: February 2018
We used to love Princess, but it is not what it used to be. Guest Services is very inconsistent....a lot of apathetic employees. A real hassle for people with mobility problems, which causes issues for other passengers...very disorganized ... Read More
We used to love Princess, but it is not what it used to be. Guest Services is very inconsistent....a lot of apathetic employees. A real hassle for people with mobility problems, which causes issues for other passengers...very disorganized with little to no signage.A safety issue as well, since no mobility “parking” spaces for wheelchair and scooters, those in that situation just park where they can and we have photos of exits, etc., being blocked and no control of this from staff. Also, the ventilation in the cabin worked on and off, often too hot to sleep in....it was at least 75 degrees at night, which the staff said was totally acceptable...not to us or many, and ther was a lot of complaining about this, and also the fact that there is no cool water for a shower, only quite warm to hot. This is not only uncomfortable, but can be a medical issue to people who are very heated from the saunas, Spa (also no cool water there, for a cool down shower after sauna and steam room use), and being hot from beach and pool as no cool water in showers anywhere. Our cabin Stateroom service was marginal at best. Public bathrooms both on the Ship and their private Island were often dirty, and I personally observed, TWICE, a staff member falsifying the record at the bathroom door, as to when and what time bathrooms were checked. Wasn’t part ofPrincess’s fine of $40 Million Dollars for illegal dumping in the ocean, included the U.S. Justice Dept. finding Princess falsifying records...,read about it on U.S. Dept. of Justice website. I could go on and on with a plethora of problems on this Ship which is very beautiful, but we had so many hassles, I would warn folks to be very cautious about using Princess. Also, they are very slow about fixing things and you have to handle them. Also there were times the front desk would not answer the phone and I had to walk down there in my pajamas. Poor laundry service. Read Less
4 Helpful Votes
Sail Date: February 2018
Chose the cruise to spend time with our family on our first family vacation. We wanted to see the shows and experience cruising together but found that booking the 5:30pm dinners at the Traditional Dining Restaurant did not afford us the ... Read More
Chose the cruise to spend time with our family on our first family vacation. We wanted to see the shows and experience cruising together but found that booking the 5:30pm dinners at the Traditional Dining Restaurant did not afford us the opportunity to get seats for ANY of the early shows. My 75 year old mother-in-law requested that all she wanted was to have us all together for dinner but the dinner times (5:30pm & 7:30pm) did not coincide with the Princess Theatre Shows so, each and every time, we rushed through our dinners to try to get seating and even getting to the Theatre 40 mins before the show starting was not enough time to get seats. My 75 year old mother-in-law actually stood at the back of the Princess Theatre for a full show!!!!!! I cannot even believe she did that but it was the only way she could see the show. We managed to see 1 show as a family on a week's cruise - that has never happened to us before. Also - if you are planning to book Spa Treatments at the Lotus Spa, be prepared to say 'NO' over and over again if you are not interested in buying products after your treatment. I booked 3 treatments at the beginning of the trip and after each "relaxing" treatment, I had to say "No, not interested" many times over and over again because the staff was just not hearing me when I said no to them sell me lotions, oils, brushes, etc. It was very frustrating and I found it took away from any opportunity for a relaxing Spa experience. Still pissed off at having spent all that money for my treatments and being put in the position to say 'no' so many times. Read Less
2 Helpful Votes
Sail Date: February 2018
We loved the food and service in the Dining Roomand entertainment good. But everything else was so awful....not worth it. The worse customer service we have ever had. Very apathetic unfriendly crew. Also they try to cover stuff up, lie ... Read More
We loved the food and service in the Dining Roomand entertainment good. But everything else was so awful....not worth it. The worse customer service we have ever had. Very apathetic unfriendly crew. Also they try to cover stuff up, lie about things, blame the passengers and others. The air/heat control in our cabin did not work properly and we only had a HOT shower, never cool. Everyone around us was complaining. Our room was not properly cleaned. The buffet was very unsanitary. Stewards were using their bare hands to clean things off of people’s used plates, and then setting the table the next minute....gross! We waited over 40 minutes multiple times to have the front desk answer the phone; I finally walked down twice in my PJs. They don’t seem to have knowledge about what they should be doing. Very disappointed in Princess. I would not recommend them based on this experience. Oh, and don’t go if you are disabled. No marked handicap or companion seating on deck 6 Princess Theatre and also Vista Lounge and Princess Live. These are there three main entertainment areas. Read Less
1 Helpful Vote
Sail Date: January 2018
I have always been a Princess cruiser and have had a good experience but the Regal Princess was very disappointing in many areas. To start the food was below standards, We had signed up for any time dining, on three occasions we ... Read More
I have always been a Princess cruiser and have had a good experience but the Regal Princess was very disappointing in many areas. To start the food was below standards, We had signed up for any time dining, on three occasions we where handed a beeper and had to wait from 30-45 minutes to get a table. You had to pay for specialty foods, such as cappuccino, gelato, sushi. The restaurants that you had to pay to use, where below standards. We left because of bad service and bad food. When we complained to the head waiter all he could do was say he was sorry. We had waited two hours for our main course to be served, then left because our desert and waiter was no where to be found and we had to pay for this! When getting a massage at the spa, I was told that you had to pay extra for a robe and steam. Everything was extra on the trip. The excursion we took in Jamaica was delayed and we had to wait for our bus in the hot sun for 45 minutes before we could leave. It was very disorganized. The chair in some of the lounges where stained in need of replacement. For the elite and suite holders you had different lines for service, they have a different class experience. I feel you can pay for a better room but you shouldn't get better service. I wouldn't recommend regal princess to anyone. Read Less
Sail Date: January 2018
My "unlimited alcohol package" was a scam. My card mysteriously didn't work the last day and after 4 visits to guest services they could not fix the issue so I just gave up. I asked Princess for a partial refund and they ... Read More
My "unlimited alcohol package" was a scam. My card mysteriously didn't work the last day and after 4 visits to guest services they could not fix the issue so I just gave up. I asked Princess for a partial refund and they never got back to me. Guess they don't care if I ever sail with them again. This was my first cruise and never have been treated so rudely by bartenders and customer service before. Never would I recommend Princess cruise line to anyone. They charge you by the day for Wifi while other cruise lines offer it for free. Felt like i was nickel and dimed the whole time. At breakfast time it is nearly impossible to find a table to sit at. You have to walk around for like 20 minutes and wait for someone to leave. There are also not enough pool chairs. have to walk around for like hours to find a few together. Read Less
9 Helpful Votes
Sail Date: December 2017
My family and I cruised on the Princess Caribbean. It was a 14 night cruise covering 9 ports. We had never cruised with Princess before, now I know why. So I’ll start with our staterooms. We booked 2 balcony cabins. I must say, we choose ... Read More
My family and I cruised on the Princess Caribbean. It was a 14 night cruise covering 9 ports. We had never cruised with Princess before, now I know why. So I’ll start with our staterooms. We booked 2 balcony cabins. I must say, we choose Princess because we missed out booking with Celebrity, our favorite cruise line. The staterooms smelled of urine. I mistakenly hung my night shirt on the bathroom hook, when I went to sleep in it, it reeked of piss. Piss is stronger than urine in my opinion. The sheets were barely changed. My son mistakenly spilled chili on his sheets and the sheets stayed on the bed 3 more days. My cabin was on the Caribe deck, deck 10. The laundry room must have experienced a leak because every evening the floors were wet and quite naturally it began to smell of mildew. It was very difficult to charge our devices, the outlets barely worked, at least consistently. We had 3 formal nights of dining, which meant we had to dress accordingly, so we did. All dressed up to eat what the Little Rascals referred to as mush. The food could have been feed to the malnourished animals on the islands we visited. The food on the lido deck was not much better, but at least we could manage a halfway decent breakfast. I ate Cheerios, Grape Nuts and bananas. I did manage to have a triangular shaped hash brown, egg over easy and crisp bacon on a couple of mornings,thank goodness. The third formal night we were treated to a dish referred to as “Lobster 3 ways. “ Well, what we received was lobster one way, nasty and tasteless. Seriously they didn’t even try, another way to keep overhead low. Now let’s move on to the service. Disembarking the ship when we were in port, the attendants were rude. Just to be clear, there was a noticeable difference in the way I was treated versus the way people with less melanin was treated. Take that anyway you want to. The funny thing is that the people of color that I encountered basically experienced the same treatment, coincidental, doubt it. Now let’s talk a bit about the activities and entertainment. There was BINGO, steel pan drums, ice sculpting, drink mixing, mahjong, western line dancing, do I need to go on ? There was a tribute to Whitney Houston,the height of activities for me. I heard it mentioned that Princess can offer better prices because they have less overhead. That makes sense because everything they offer is sub par. They claimed to have spent all this money when the ship was in dry dock. I believe they said 28 million. I think that was a mistake. It was probably like 28 dollars. Save your money and cruise another line. Cruising with Princess is money wasted. Quite frankly, this experience has left an indelible first impression. No Mas, No Mas. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise