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9 Helpful Votes
Sail Date: March 2017
This was my surprise gift for my husbands 50th birthday so I wanted to do something extra special for him. I even went as far as getting his vacation approved with his boss without my husband knowing. I wanted this to be a birthday he ... Read More
This was my surprise gift for my husbands 50th birthday so I wanted to do something extra special for him. I even went as far as getting his vacation approved with his boss without my husband knowing. I wanted this to be a birthday he would never forget. He definitely won't forget this one. We have been on 5 different cruises but never with Princess, so I thought I would try something different. Wrong answer!! I read reviews before booking on this ship and should have listened. YES!! the beds truly are as hard as the floor. We've been off the ship for three days and still have hip and back pain from the bed. The cabin was ok. Ricardo was our steward and fantastic. He always greeted us with a smile and even took the time to remember our names. Ship activities is always low on our list but it would have been nice to get a schedule of activities just in case we wanted to join. We prefer anytime dining but checked them all out. Dining staff on Princess Caribbean was rude and unfriendly. I never saw anyone smile. Particular woman in the Island Dining room was quite something. I thanked her for taking my plate and she stuck her nose up in the air, snatched my plate and walked away. In the buffet dining area my husband thanked a young man three times for clearing our table. Not once did the young man say your welcome, or smile, or even acknowledge that my husband spoke. I wanted to take my husband to specialty dining for his birthday dinner (where you pay extra) but I refused to pay extra for people being rude to us. The food was ok. Definitely arranged to be pretty but not much flavor. Public area bathrooms were under continuous maintenance and smelled like sewage. The bathroom in our room also smelled of constant urine. Ports and shore excursions is the only thing that saved this trip. Gambalimba Preservation Nature Park in Honduras is a must see. We also visited Xunantunich Mayan Ruins in Belize and Jeannie's helmet diving in Cozumel. ALL shore excursion staff/tour guides off the ship were FANTASTIC. They were enthusiastic, friendly, and welcoming to guests. These are qualities Princess Caribbean failed to provide from the beginning of the trip to the end. Embarkation was a cluster mess!! I am 44 and husband 50 years. Never again will we travel with Princess. Read Less
16 Helpful Votes
Sail Date: March 2017
If you are looking for a boring cruise this is the one! They have replaced the poolside entertainment with a TV, then they played the same animal clips over and over EVERYDAY. Ship was pretty, but the bigger ship just had more cabins, ... Read More
If you are looking for a boring cruise this is the one! They have replaced the poolside entertainment with a TV, then they played the same animal clips over and over EVERYDAY. Ship was pretty, but the bigger ship just had more cabins, same size common areas, and was very crowded. Making it very hard to get into the show at night. For their was not many options to choose from, you had to go early to get a seat. Which meant we left dinner early most nights. The new "fountain" between pools was useless space, would have been nice if it was a pool for that was crowed. No stairs in the mid ship, elevators always full. I think we wasted half of our vacation standing in a line. Also there are more "premium" items that you have to pay for, like coffee, gelato, and seafood specialities. So basically the food court, timed & anyday dining, room and shows were the only free items to this cruise. Read Less
Sail Date: February 2017
We chose this cruise because everyone said it was supposed to be classier, better entertainment, and better food than other lines. We didn't find any of these to be true. We did not find that the food was better than Royal Caribbean ... Read More
We chose this cruise because everyone said it was supposed to be classier, better entertainment, and better food than other lines. We didn't find any of these to be true. We did not find that the food was better than Royal Caribbean and the entertainment wasn't as good. We liked the Royal Caribbean more because of the true promenade. This ship didnt have that. We didn't find any of these to be true. The room we stayed in looked clean but I left the cruise with 15 bedbug bites on my arms, shoulders, and hands. When I wanted to make a statement about this to Passenger Services they treated me like a child. "Why didn't you report this with the 1st bite?" Well, we were in port and thought it could have been a mosquito bite. After waking up with more after a day at sea, I knew it wasn't. We were already checked out of our room so I couldn't go back and inspect the beds etc for more proof. I have yet to hear from the cruise line about the report I made about the room and the bites. It has been 5 days since I've been off the cruise ship and the bites are still visible and itching/hive like. I hope no one else has to deal with these. Read Less
Sail Date: February 2017
We celebrated the 42 Anniversary with very good friends B2B for 14 days. We had been on the Caribbean "P" 3 times before; she has good size @ 3080 customers, but not too big. The Captain was a Good Captain on each of the legs ... Read More
We celebrated the 42 Anniversary with very good friends B2B for 14 days. We had been on the Caribbean "P" 3 times before; she has good size @ 3080 customers, but not too big. The Captain was a Good Captain on each of the legs of the trips; 1st leg, on Sunday late night, she stood by a helpless vessel until Coat Guard arrived; 2nd leg, he turned the ship around 50 miles west of Miami to meet with help for a customer who had a heart attack! We had an excellent Steward for our MS, always touching his cabins, mostly Good entertainment (2 *BAD* "comics"), good to very good food, and Piazza entertainment was marvelous. We found the most adorable pair of Bartenders at Crooners along with wonderful service persons to deliver the drinks. The entertainment @ Crooners was not as good as we have had in the past, but it was not bad. Read Less
12 Helpful Votes
Sail Date: February 2017
This was our 6th cruise on Princess, on their newest ship, yet when I compare it to the first one I took 11 years ago, they have really cut back on the quality of their food, staff is grumpy and definitely have an attitude. I was openly ... Read More
This was our 6th cruise on Princess, on their newest ship, yet when I compare it to the first one I took 11 years ago, they have really cut back on the quality of their food, staff is grumpy and definitely have an attitude. I was openly insulted in front of several passengers in their jewelry store. We enjoyed a mini-suite, but the new standard as far as balcony furniture is 1 table, 2 chairs and 1 footrest. Both my husband and I have 2 feet each. Had to request robes even though we had done this pre-trip online. Food delivered to the cabin was cold or missing. Entertainment was terrible. We saw the same comedian twice in the theater. Movies on the deck were OLD. The champagne art auction is now just an art auction. The only place to get crab is if you spend $29 dollars to go to the crab shack. 11 years ago, it was free at the buffet. I can go on. I really am a positive person, but this experience and for the price we paid, was not what I expected. Sorry. Our next cruise will probably be on another line. Similar complaints were heard from passengers we encountered. Read Less
2 Helpful Votes
Sail Date: January 2017
We picked by the date and that we have been past passengers on Princess and we had jut moved into Elite Status. This ship is the largest and newest of the fleet, however the rooms are much smaller than the older ships. Departing from Ft ... Read More
We picked by the date and that we have been past passengers on Princess and we had jut moved into Elite Status. This ship is the largest and newest of the fleet, however the rooms are much smaller than the older ships. Departing from Ft Lauderdale is the handiest for us as it is less than a 4 hour drive from our home outside of Tampa. Itinerary was not important other than we wanted to go to Princess Cays, the private island which is very relaxing and enjoyable for us. We have been to the Cozumel and Grand Cayman many times before. Montego Bay was not a preferred stop but we did get off the ship and walk a short distance. Since we have sailed on Princess many times before we were looking for good food and great service. That was not the case. Princess has increased the gratuity that is charged to each room but has decreased the number of personnel to take care of the passengers. Dining service was very slow, plan on at least 90 minutes for dinner in the dining room. Embarkation and debarkation were very smooth and efficient and we had our room shortly after we boarded (12:30pm) and our luggage was delivered prior to our attending the ship's safety drill. We used the Walk Off option for disembarkation and we were off the ship by 7am. We used Park and Go and the shuttle was waiting for us when we got off the ship and we were on the road by 7:15am and home by 11am. You have to pack light as you have to carry you luggage yourself but it is the mose efficient way to get off the ship. Read Less
4 Helpful Votes
Sail Date: January 2017
We booked this 2-week Southern Caribbean cruise to celebrate my husband's milestone birthday with his family and some friends. There were 9 of us total, and all of our cabins were in the same general area which made it easy to visit ... Read More
We booked this 2-week Southern Caribbean cruise to celebrate my husband's milestone birthday with his family and some friends. There were 9 of us total, and all of our cabins were in the same general area which made it easy to visit and exchange things as needed. One nice surprise was the Princess@Sea app. We were able to message each other about where we were meeting without using any data or minutes. The only problem is that there is no alert when a message comes in so you must constantly check. It worked on my Kindle as well as our phones. At the embarkation port, we were dropped off early by friends we had visited. Part of our group was there waiting and we were among the first to board. Because we are Platinum status, those with us could board early as well. Unfortunately the rest were on their own. Embarkation was as fast as ever, with only short lines that moved relatively quickly. We were on board with our cards in hand by shortly after noon and were able to get some lunch in the Horizon court. Everyone in our party had balcony staterooms in the mid-aft area of the ship. The rooms were comfortable although not roomy. They were clean and in working order, with side tables for lamps and some storage, a desk with drawers, a mirror and light. The outlets are by the desk, and because we had brought a multi-outlet strip, we were able to charge all of our electronics as needed. There is a hairdryer in the room, but I am certain it is the original one from, oh, 1960? Those always pull my hair, but since I do not want to bring my own, we make do. The mattress and pillows were comfortable, and the comforter was reasonably warm. If we were not in the Caribbean in February, I think we might have been cold, but it was sufficient for this trip. Towels vary with some seeming nearly new, and others being rather thin. The individual shampoos and bath products have been replaced with shower-mounted shampoo-conditioner combo and liquid soap. There is a tiny bar of soap for the sink which can be used in the shower. Dining was generally a disappointment. The buffet and regular dining room food was at best mediocre. Selections were uninspired and seemingly designed for the least amount of spice and interest possible. Menus repeat every week, so if the cruise lasts more than a week, as ours did, you get to choose from the same menu again. Unfortunately, I and one of our friends got food poisoning at dinner one night, and after that I was too ill to eat much for the rest of the cruise. The others in our group continued to report that the food had not improved. My favorite dining venue was the International Cafe, but even there, a muffin I had been craving was dry and not worth the calories. One other review stated that all the egg dishes in the buffet were pre-made. I did not find that to be true. If you were patient enough to wait for someone to show up, you could order eggs as you wanted. Otherwise, the scrambled eggs tasted like powdered eggs and the fried ones were hard. It is rare to lose weight on a cruise, but I lost 3 pounds on this 2-week one. We did not frequent any of the bars so I cannot report on bar service. Service in the dining room was variable. Most of the time the waiters were friendly and prompt, but one evening we waited 45 minutes to have our orders taken. In the buffet, less service was needed so delays were not an issue. If I wanted tea, for instance, I could get it myself. Our cabin steward was excellent. He filled every request promptly and remembered from day to day what we preferred. Entertainment by the Princess singers and dancers was among the best we have seen at sea. They performed 5 different 45-minute shows and repeated only 1 in our 14 days on board. The energy and talent they display are amazing, and we thoroughly enjoyed each one. Unfortunately, you have to get to the theater early to get a seat at the 8 or 8:30 show because everyone else seems to want to go then. If you can wait for the late show, you do not have to arrive as early. We enjoyed the other entertainers, including a comedian, magician and others. Only 1 performance was a dud, and we walked out after 10 minutes. We found that there was little ballroom dancing on this cruise. There were some duos playing but the schedule has them moving from venue to venue rather than playing a set, taking a break, and playing another. There was a Concerts-at-Sea event the first week of the cruise that took over Club Fusion, where there is normally good dance music. Other than evening entertainment, there was little to do unless you wanted to shop, play bingo (for a fee), or watch the world go by. Princess seems to have deteriorated into just another greedy cruise line whose only interest is relieving you of your money. There were sales advertised constantly for jewelry, spa services, t-shirts and souvenirs, and anything else they could think of. I find this so unpleasant and off-putting that we canceled the 2 Princess cruises we had booked for this spring. There was so little to do onboard that did not involve money changing hands that we were bored. The ports were pleasant, and tourists are kept away from the locals in the immediate area of the port. In fact, getting off the ship in most ports resembled going to an outdoor mall. Right outside the docks you are funneled into an area of shops offering all the same goods as the ship with occasional locally-made items. If you are a devoted shopper, this might be paradise. I am not, and it was not. We did excursions with Princess and with independent purveyors and found both to be fine. The catamaran and snorkel tour in Aruba with Princess was a lot of fun (do not forget sunscreen!), and an independent submarine tour in Cozumel was perfect for our family member who cannot do water activities. The ships photographers go on some of their excursions now, so you can buy photos of your adventure rather than depending on taking your own. All in all, we found this cruise to be very disappointing. I have avoided other cruise lines as a result of their greedy nickle-and-dime approach and now I will add Princess to the list. I do appreciate their generous veterans and shareholder benefits, but not enough to sail with Princess again. There is too little to do onboard and the quality is not the same. This is not the same cruise line as we have sailed with many times in the past, I am sorry to report. Read Less
1 Helpful Vote
Sail Date: January 2017
We have cruised with Regal Princess before and it was great however this time not so much On embarkation ther was a power cut so we were kept in an unventilated room for 2.5 hrs we were eventually allowed on when someone realised ... Read More
We have cruised with Regal Princess before and it was great however this time not so much On embarkation ther was a power cut so we were kept in an unventilated room for 2.5 hrs we were eventually allowed on when someone realised the majority could walk up the stairs. The cabin was well below standard carpet wasn't cleaned and toilet had dried urine stain,s It took 3 trips reception to get this resolved. When in horizon court restaurant or the bar (it was like being invisible) service was terrible On the last night there was no turn down service I assume any interest in us finished that morning They have a idea for ongoing cases for £30 they pick up your cases from your stateroom an you get them back at your finale Airport (with the wheels ripped off) both cases now in the bin Don't think we will be rushing back Read Less
10 Helpful Votes
Sail Date: December 2016
After 15 cruises on 7 different lines I have, unfortunately, discovered a line I will never cruise with again. It's hard to know where to begin. Embarkation went relatively smoothly and we were on board by 1PM. Went to the buffet on ... Read More
After 15 cruises on 7 different lines I have, unfortunately, discovered a line I will never cruise with again. It's hard to know where to begin. Embarkation went relatively smoothly and we were on board by 1PM. Went to the buffet on deck 16 and saw what appeared to be a wonderful piece of beef that I couldn't wait to try. I was amazed that a piece of meat that had to be at least 20 pounds had been cooked well done all the way to the bone. No medium rare and certainly no rare. On top of that it had no flavor and it was extremely dry. While I hoped this was a fluke and the food would improve, it turned out to be a preview of the next 10 days. While the "fresh fish" was delicious and moist on the first day, it was dry and smelled and tasted fishy the rest of the cruise. It seems that virtually all of the food is prepared with little seasoning and cooked until unrecognizable. The Main Dining Room was no exception. While I could get some beef dinners cooked to order most of the selections were bland, over cooked and rarely served hot enough. Desserts were uninspired and many times couldn't be cut with a fork. To add insult to injury we didn't even get the traditional steak and lobster dinner on the last night, we were offered Roast Tom Turkey or Meatloaf in the Main Dining Room. I can have those meals at home and they are definitely not what I am looking for in a fine dining experience on a cruise ship. While the ship is beautifully appointed and well maintained it has a definite lack of entertainment. I really do like string quartet music, but not necessarily twice a day for 10 days. The reggae and Caribbean music was a welcome relief to the Lawrence Welk/Ed Sullivan type of shows and music that abounded on this ship. The comedian that was on the ship the longest was using schtick and jokes from the 50's that wasn't that funny back then. There was a comedian that was hilarious but he left the ship on day 4 for the Holidays. This ship has an event billed as Mardi Gras and we were looking forward to this. Instead we received another disappointment, Who holds Mardi Gras at four in the afternoon??? The on board amenities were literally non-existent, A very plain jane 8 hole putting green that appeared to be an after thought, and a laser shooting range that was out of service the entire cruise appeared to be the only activities,other than exercise classes, that the ship had to offer. On a brighter note the staff throughout the ship was excellent. They were friendly, professional, helpful and always cheerful. The staff was the only redeeming quality this ship had going for it. If you are looking for a cruise in the future my recommendation is to look at any other cruise line. Read Less
22 Helpful Votes
Sail Date: April 2016
I loved The Caribbean Princess so I thought I couldn't go wrong with Princess. Boy, was I wrong. This ship is like an experiment gone wrong. Take all the bad ideas on all my previous cruises and put them all together, and I found it ... Read More
I loved The Caribbean Princess so I thought I couldn't go wrong with Princess. Boy, was I wrong. This ship is like an experiment gone wrong. Take all the bad ideas on all my previous cruises and put them all together, and I found it in one place! The best parts were the best room stewards and room service guys and gals anywhere! Oh, and there was absolutely no noise from adjoining cabins. The hostess at the main/my time dining room was lovely. I could point out so many staff/crew that made this ship tolerable, but that's not enough to make up for the continually blocked off exits near the Princess Theatre for entire cruise. No matter how many times we complained, it was not addressed. It's not safe. On to the shows in the theatre-- the opening show was burlesque-like. If you don't want your child to see the stripper/g-string/middle of the stage dancer in the first five minutes, cover their eyes. The best shows on other ships, game shows like the married game shows, have been moved to Princess Live, a tiny, and very warm studio made for live tapings. One great musical entertainment in various locations throughout the cruise was Allegria, a strings group of ladies, playing all sorts of music. Wonderful! Movies Under the Stars-- Yes, they have a great screen, but in the evening, the use of the pools is not possible with children unless you want your children subjected to the f-bomb and g_d_m language in their swim time, or coming and going from the Horizon Buffet, and all the way up to the Sports Deck. There is so much wrong with this ship. Think of the bank teller's window where there's two inches at the bottom for you to slide your money/transactions through. That's about all the opening you'll see of the ocean on the ship unless you go to the quarter walking track. If feels like a closed in prison. No way to walk around the ship and enjoy the ocean as on other Princess ships, no place to sit in peace, except maybe one of the bars at the back of the boat on one of the upper decks but that's ruined because the smoke stacks drift down onto to deck. The main dining room menu is so-so. The service was good. The Horizon buffet-- what a mess! No way to tell what food is in which place. Nothing makes any sense. The food is odd. The setup is odd. The staff behind the lines are odd. The wait/service staff are great. Sadly, Princess has failed miserably with these new ships. If I hadn't been on their older ships, I'd say I'd never sail with Princess again, but there is hope-- They can't wall in the great ships of years past. Read Less
10 Helpful Votes
Sail Date: March 2016
Regal Princess Review: We are just back from a 7 day cruise aboard the Regal Princess out of Ft. Lauderdale visiting St. Maarten, St. Thomas and Princess Cays. Unfortunately, this spring break cruise was a complete let down. The ... Read More
Regal Princess Review: We are just back from a 7 day cruise aboard the Regal Princess out of Ft. Lauderdale visiting St. Maarten, St. Thomas and Princess Cays. Unfortunately, this spring break cruise was a complete let down. The embarkation process was going along fine until we were told that we had to wait in a very long line where people had to stop to get their picture taken. We told a Princess rep. that we did not want a picture taken but she said we had to stay in that line anyway instead of getting in the other line to board the ship which was right in front of us. Then as we passed by the photographer I was yelled at by him because he said he was trying to take pictures! Very frustrating! So we boarded this grand ship and got to our staterooms. Our balcony room on Caribe deck was tiny and we were constantly bumping into one another. The room steward, China, was very nice and accommodating. The cruise was jammed packed and we had to wait for drinks, food, everything. On the second night which was a formal night, we attempted to get into the Symphony dining room. We had anytime dining and it was a joke! We waited in line for 45 minutes only to be told once we got to the front of the line that it would be another 45 minutes to an hour for a table! My husband was furious! He immediately took off his suit and went to bed. He then got up to get a pizza only to be told that the pizzas were for room delivery only! I ordered one for room delivery but by the time it got there he was dead asleep. He complained to several people about this situation and it was remedied by giving us a table for the length of the cruise at 7 which worked out well. We only had 2 really good meals overall throughout the whole cruise. The best thing I ate all week were the lobster rolls at Green House in St. Thomas. The food at Horizon Court was a strange concoction of typical cafeteria fare with some asian and mexican dishes thrown in. The staff was always accommodating but the food was awful! I will add that we did have a good steak the last night of the cruise. The pools and hot tubs were packed for the majority of the cruise as were the shows. We didn't see shows for lack of seating. The one show we saw was the comedian, Carl Strong and he was super! The ports of call were great and the cruise ship itself is beautiful. Bottom Line: Princess was unsatisfactory this time around. This cruise cured us of wanting to go on another cruise anytime soon! Read Less
20 Helpful Votes
Sail Date: March 2016
Two words to describe it, below expectations. Our cabin steward was very efficient with what he could be in control of but we never got bathrobes! He can't supply what he does not have. It took two days to get pre-bought water two ... Read More
Two words to describe it, below expectations. Our cabin steward was very efficient with what he could be in control of but we never got bathrobes! He can't supply what he does not have. It took two days to get pre-bought water two days for soda cups and nvere did get coffee card cups. We had as per norm deluxe balconey and we saw spring breakers from inside cabins walking all around the ship even at the late shows in the theater in bathrobes. It was noticed that some of them had interior cabins. We had to share one pool towel a day between the two of us and at times had to shower with two day old wet bath shower that we had to share. Three massages and never had a towel after. One massage was given a with stringy old faded cabin robe not one from the spa. The service in the sanctuary was none existant also. The only time we had contact with staff would be at 330 for tea and one day I received tea at that time but my pastry came 45 minutes later. The sanctuary was not even a third full so I don't know why it was so poor. There were no towels available around the pools either just crates of dirty wet ones. Main dinning room service was hit and miss also. Some nights like the old days and others three plus hours to eat again the dinning rooms were not full and we never had a wait for a table. Nights with out movies under the stars and no show in the Princess theater. We got on Princess cays at 1145 after waiting 45 mins. for a shuttle and got the last clam shell available There were 3 couples behind us that had pre bought also and were told maybe they could get a refund back on the ship. What shows and acts that were run were excellent. Dress code were not enforced cut off shorts tank tops scruffy hats at dinner and all over the ship at night. If the dress code is not enforceable then eliminate them as it would cut down immensly on luggage cost. All in all disappointing We are a year or two from elite status but if the next cruise is like this I would consider giving up those percs for a different cruise line. I gave Princess a critic on board and when we returned home and have not heard a word in three weeks. All the staff was friendly although they did seemed stressed and over worked. Read Less
8 Helpful Votes
Sail Date: March 2016
First of all we have 9 cruises with Carnival and was very excited about going on a b2b on Princess. So, many of our comparisons were based on our experiences with Carnival. We have always gotten a balcony cabin so booked sidexside with our ... Read More
First of all we have 9 cruises with Carnival and was very excited about going on a b2b on Princess. So, many of our comparisons were based on our experiences with Carnival. We have always gotten a balcony cabin so booked sidexside with our Canadian friends, who have never cruised before. We are in our middle 60's. Embarkation and parking was so smooth at the Houston Bayport Terminal. Too bad they are leaving this port. Was surprised to get on the ship in a area by the elevators. No fanfare at all. Went straight to our cabin. Nice. Liked the little larger balcony and "Smith" opened the door between our cabins. We used a bungy to keep it open. Smitty was a great cabin steward. Always had a gentle smile. My biggest complaint about the cabin was the very small shower with a stationary shower head. The bathroom is smaller overall. Several mornings our toilets wouldn't flush and they had to work on them in our area. We found almost every public bathroom had stalls blocked due to maintenance and so there were always lines in the ladies room. Lots of sewer smells throughout the ship for two weeks. The beds were very comfortable with great pillows. No top sheep, just the duvet. The towels were very worn. The robes provided were thin waffle-weave cotton. To begin the cruise we had a huge disappointment. There was a letter stating due to generator problems we wouldn't be going to the Princess Cays but would stop at Freeport instead. Then a half an hour from Key West we were informed we wouldn't be stopping there due to high winds. They gave us a $100 obc for missing this port. Freeport and Nassau aren't my favorite ports. Just hit the beaches and dealt with beggars all day. This cruise was filled with a lot of older people. I can see why. The enrichment activities center around jewelry shopping, art auctions, and spa treatments. Very few fun activities. If there was a trivia game or something fun going on we had to go an hour before to get a seat. We only seen Lee the cruise director before the evening shows. The shows were pretty good. Enjoyed comedians AJ Jamal and Steve Noris. The singers and dancers were good but didn't see that much of them. There was nothing going on as far as late night comedies, etc. it was pretty boring. Nothing fun ever on the lido. No one danced, etc. We had 8:00 traditional dining in the Palm. Ernesto and Richard were excellent servers with Giovani as the Head waiter. He even cooked a couple of dishes for us! Dinner was the highlight of the day for us. Enjoyed almost everything ordered. No complaints. Breakfast in the dining room was a huge disappointment. Not much of a variety and not great service. The lido was same ole, same ole everyday. After 14 days we were so tired of it. No waffles. You have to pay for hot chocolate. They have one ice cream bar and it wasn't very good. There were always lines and waiting for a place to sit. Just couldn't find much variety on this ship for food. The iced tea and lemonade was always so watered down. One night we had a storm and there was water coming in from the balcony clear across the cabin soaking the carpet and bedding. They gave us a $50 obc. It happened in numerous cabins and we were on deck 15! Customer service was okay but they seemed to be rude to many people. A lot of the staff just ignored you and weren't too concerned about service. Quite often we saw spilled drinks and food just sit there for hours. We found a few very nice servers and enjoyed visiting with them. The second week to Cozumel, Belize and Roatan was great. We went to our favorite, Paradise Beach, on Cozumel. Hired a taxi for a tour and went to Henry Morgan's at West End in Roatan. We booked a fabulous day with cave-tubing.com in Belize. Disembarkation was okay. Lines were long but that's to be expected. No problems. Overall, we will go back to Carnival with a huge smile after this. We truly missed the fun activities, people enjoying themselves and friendly smiles from all of the staff. Read Less
10 Helpful Votes
Sail Date: March 2016
The title says it all. Lots of Spring Breakers doing some serious drinking--boys and girls. Glad no one went over board. It was one big party for them......ill leave it there. Our state room (Riveria deck) never got cool, always felt ... Read More
The title says it all. Lots of Spring Breakers doing some serious drinking--boys and girls. Glad no one went over board. It was one big party for them......ill leave it there. Our state room (Riveria deck) never got cool, always felt stuffy. Cabin steward did great job. Many workers seemed overwhelmed by the number of Spring Breakers and just let things go. My problem was with over pricing for the Thermal Suite. More for a single ($99) yet a $65 avg for couples. They didn't turn the FREE steam room in the men's locker room until the 3rd day. When I asked about it, I was told to pay for the Thermal Suite because it worked there. I let that slide. As a diabetic, sugar free isn't just a choice, its a necessity. Great disappointment everyday to find only chocolate (I hate) available at the ice cream counter, receiving the same blank stare when asked about something different. Why the pizzaria with its ovens would share a counter with the ice cream parlor baffles me--Hamburgers are way over at the far end of the pool. I may be in the minority--I did not like the Magic musical. The Comidian was funny. Not enough variety of slots in the casino.....huge area wasted with open space for drinkers.... Thought the Horizon Court food was pretty bland. MDR was good...Crown Grill was great. Other than college kids standing 8 deep at the bars, this was a pretty bland cruise for me.....Not seeing the big deal about the Emerald Princess. Maybe if some things worked better and the crew wasn't punch drunk from the drinkers. Will I sail again during Sprig Break? Never....Would I go out of my way to sail the Emerald? No. Will I continue to sail Princess? ABSOLUTELY This short review is IMHO. After 27 past Princess Cruises, this was the first one I was glad when it was over........That sums it up. Read Less
8 Helpful Votes
Sail Date: February 2016
Our embarkation port was Houston (Bayport). It's about 60 to 90 minutes depending on traffic, from the airport to cruise terminal. We drive our car car and park on site for about $100/wk. safe gated area. Embarkation is very ... Read More
Our embarkation port was Houston (Bayport). It's about 60 to 90 minutes depending on traffic, from the airport to cruise terminal. We drive our car car and park on site for about $100/wk. safe gated area. Embarkation is very efficient. Usually no long lines. Very informal boarding. No officers in site. Mostly security who are very quick about scanning cards. We did not disembark except at mahagony bay. Nice chair lift ride to the beach. There is a fee. Food on board was average cruise fare. With the exception of breakfast at Sabitinis each morning. (A suite perk) varied menu and well prepared. The steak house was also very nice. Although too much food. Bar service at crooners was very good. Ask for an Amalfi Collins. This itinerary is familiar to us, we have taken it several years in a row. We've sailed with Princess over 20 times and have been generally pleased with food, service, entertainment, cleanliness of our staterooms, and value for our money. We are experienced cruisers having sailed with other lines as well. We experienced multiple issues with the cleanliness of our suite. We were surprised, discouraged and disappointed in the level of response and lack of concern shown by PRINCESS corporate offices toward our problem. We presented the problems we encountered on this cruise (with photos) and how it interfered with the quality of our vacation. We were in F305 Grand Turk Suite. We had issues with the cleanliness of the suite on arrival. There were food crumbs on furniture and under the couch on the floor, stained and grimy entry door, sticky drawer pulls, pubic hair in the tub, stains on the walls, and hair in the sheets. The shower had black mold and loose caulk along the shower floor. There was rust and mold on the inside and outside of the shower door. We talked with our room steward and he was sure he could fix the problems. We also heard from the housekeeping deck supervisor who assured us all issues would be resolved. The shower was not useable until Wednesday evening, 4 days into a 7 day cruise. My husband is 100% disabled and getting into and showering in an open tub was cold, causing him pain and discomfort, not to mention stressing his immune system. We asked for compensation for our unsatisfactory suite from customer service. We visited with Customer Service Reps on board who sincerely tried to help aleviate the situation. Five (5) days into the cruise I took more photos to show that the room was still not being cleaned properly, and showed them to the Customer Service Supervisor. The customer Service Rep came to our suite and was visibly repulsed by what she saw. She was only authorized to offer a very low amount of compensation for our hard earned money. We told her it was inadequate. She emailed corporate offices shore side on our behalf, explaining our dissatisfaction with the amount of cruise credit they were willing to credit to our account. Our cruise cost approx. $3100 US. We asked for $800 refund, about 25% the cost of the cruise. Corporate shoreside first offered $350.00. We refused this amount and then the home shore office offered $450, about 15% of our cruise cost. We had issues with our room daily, and no shower until 4 days into the cruise, We have emailed and spoke on the phone with a shore customer relation representative and have been unable to resolve this issue. As I stated we have cruised with PRINCESS over 21 times and hold stock in the parent company. We have always been confident that if there were issues or problems arose they would act as a reputable company and back their product. We are elite members in the captains circle program, but are SERIOUSLY QUESTIONING WHETHER TO CONTINUE WITH PRINCESS as our go to cruise line. Read Less
20 Helpful Votes
Sail Date: February 2016
To say that my wife and I were disappointed in our recent cruise to the eastern Caribbean is an understatement that clearly does not illustrate how utterly disillusioned and dissatisfied we are with Princess Cruises. Our previous cruise ... Read More
To say that my wife and I were disappointed in our recent cruise to the eastern Caribbean is an understatement that clearly does not illustrate how utterly disillusioned and dissatisfied we are with Princess Cruises. Our previous cruise experiences had been on Norwegian and MSC, which were very satisfactory indeed and by reputation we anticipated and expected more from Princess Cruises. A Caribbean cruise, because all destination beaches are similar and beautiful, is really about the cruising experience and not the itinerary. We selected Princess based upon recommendations and reputation and these were quite wrong when it came to food and service. On the Regal Princess we were with a group of 12 friends, all with balcony cabins (some with mini-suites, some with extended cabins) and we ate in the Concerto Dining Room at two tables for six people each (with the exception of one evening in the Steakhouse). The following characterized our dining experience: • Breakfast took from 1-½ hours to 2 hours. Rediculous. • Dinner took from 2 to 2 ½ hours (starting at 7:30 PM), Even more ridiculous. • The wait staff was confused and disorganized and their constant trips to the kitchen for items that were ordered but forgotten or prepared incorrectly were tedious and somewhat both sad and comical at the same time. • There was poor coordination between the waiters/waitresses and the busboys and attention to detail was severely lacking. • The food that was presented was poorly prepared and for the most part ungarnished, unredeeming and lacked any semblance of culinary creativity. • At breakfast, the refilling of coffee cups and water glasses was a non-event that the staff failed at repeatedly. • At breakfast, when warm toast was brought to the table, the jelly, jam and butter followed so long after that the toast was cold and inedible. • At breakfast, omelets were thin, poorly filled, and runny, making them completely unappetizing. Sending the omelets back only prolonged the breakfast painfully. There was no Swiss cheese in a Swiss cheese omelet. When extra cheese was ordered it was barely present. Very sad and disappointing that this could not be corrected. • At breakfast, French toast had no evidence of being prepared and dipped in eggs, as is commonly the case for this food. • We ate a dinner in the Steakhouse and ordered Porterhouse steaks. The steaks bore no resemblance to similar steaks ordered in New York steakhouses. The steak lacked the grilled crisp outside and the cool pink center. Indeed, the steak tasted like it has been prepared earlier, given a perfunctory grilling to get grill stripes, and served. It tasted “potted” and tired and not like a specialty restaurant ought to present. The Porterhouse steaks had miniscule fillets that reflected poor butchering as well. The waiter, we felt knew the steaks were bad, because he immediately after serving the steaks brought out a tray of lobster tails to assuage the remarks he was hearing. To have sent the steaks back was only to extend a frustrating meal and miss the 10:15 PM show. The specialty restaurant was a waste of money. • The fillet mignon in the dining room barely resembled a fillet mignon. It was stringy and grainy and did not have the refined tenderness of this cut of meat. The only resemblance we could discern was that it was round. • There was confusion both on the menu and in the presentation of dishes regarding shrimps and prawns. Obviously the culinary staff cannot tell the difference. We raised our concerns with the Maitre’d Francisco and we did so at our table showing him clear examples of what was wrong. While he was urbane, gracious, charming and quite the European continental, he was also ineffective in addressing our concerns and to some degree dismissive. He certainly showered us with apologies but we were not paying for apologies, we were paying for quality cuisine and service, and that he was either unwilling or unable to provide. The Captains in the Concerto dining room (as was all the staff) were courteous and solicitous but were ineffective at directing their staff and even they had trouble interpreting their own menus and understanding rather simple food preparation requests that were not unreasonable. The Captains tried to be accommodating but they lacked the authority to effect any change or perhaps more correctly they did not care with a clientele that turns over weekly. Besides the disappointment in the food and service in the dining room, the towels in the cabins were small, hard and non-absorbent. There was nothing luxurious about the towels or for that matter many other aspects of how the cabin was prepared. The only real positive on this cruise was the excellent quality of the entertainment/shows and the very talented Cruise Director. We never saw the Commodore, Chief Engineer, or the Chief of Hotel operations or for that matter any of the other key upper level executive staff, and certainly that was not the case on Norwegian especially where their access was superb. The Regal Princess was a culinary and service disappointment. Read Less
9 Helpful Votes
Sail Date: February 2016
Princess maintained thier excellent food, restaurant selections, and room service on this beautiful ship. Problems started when I originally booked, the agent indicated we would receive an upgrade as a Ruby member. That didn't ... Read More
Princess maintained thier excellent food, restaurant selections, and room service on this beautiful ship. Problems started when I originally booked, the agent indicated we would receive an upgrade as a Ruby member. That didn't happen. Next I discovered on line after my booking that $300 per cabin onboard spending was given. I had to call 3 times to get a supervisor to approve the perk. I also requested a wheelchair for my wife at embarkation. There were some, but very few were available and several people were waiting for them. We never did get one. The ship's elevators are totally inadequate for the number of passengers. Each one says it holds 18 people, 12 people is a crowd. The fact that there is no middle stairs means if you want up or down a deck or two you have to walk 150 yards or more to either end of the ship. The pool area is extremely inadequate, whether it be the fountain pool or the retreat pool. The showrooms are totally inadequate. If you want a good seat go 30 minutes early, if you want a seat be there more than 15 minutes ahead. They have what they call "Princess Live", which is also very small for when they have anything other than Trivia which seems to be very popular. Cabins are small, but adequate. Service was excellent. We had traditional dinning in the Allegro dinning room, which is in the rear of the ship on deck 6, but you must walk on deck 7 from other parts of the ship to get to, which could range from 150-300 yards. The kitchen blocks the middle of deck 6. Princess is trying to get as many people onboard disregarding passenger enjoyment. We cruise once a year, but no more on large Princess ships. Read Less
6 Helpful Votes
Sail Date: January 2016
I am Elite on Princess and this was without a doubt my least favorite cruise. I am usually very understanding and forgiving but this cruise caused me to wonder if I really want to continue with Princess. Embarkation: We were ... Read More
I am Elite on Princess and this was without a doubt my least favorite cruise. I am usually very understanding and forgiving but this cruise caused me to wonder if I really want to continue with Princess. Embarkation: We were traveling with a sight impaired person and embarkation was awful! Had to sit and wait in line for wheelchairs and there were only 2 available. After 1-1/2 hours, I finally threw a fit and we were allowed to walk in with another group. Cabin: we had been offered to change from OV to interior cabin less than 24 hrs before boarding for a 50% discount, which we accepted. However when we boarded, the name tag was not changed and they had no idea who we were, had no minibar or other Elite perks. Did not get any of our mail. Room steward never replaced beach towels, soap or laundry bags all week. We kept trying to find her to get these things. Our phone did not work - it took 4 days for them to fix it. Patter was frequently not delivered until the morning. Dining: anytime dining - we never had to wait for a seat, but food was mediocre, warm and the service was as slow as I have ever seen. Breakfast in the dining room was terrible, again - mediocre warm food. Horizon Court: terrible service - I had to bus my own table to get a seat and then had to get my own coffee and juice. Passenger Services: we stood in the Elite/Suite line served by one person. The regular passenger line served by 3-4 people went fast and we stood there waiting for someone to help us. They also never answered the phone. Elite Cocktail Lounge in Skywalkers: could frequently not find seating because they did not card anyone and let everyone in - people were bragging about getting in and telling all their friends. This is one thing we always enjoy and it was ruined. Debarkation: long lines as always, people getting their luggage butting in line instead of going to the end; and why do they never have enough customs people? Now any one or 2 of these things would be nothing, but all this - something annoying every day on a short 7 day cruise - was very disappointing. The good: Pizza poolside as always, Crown Grill - food and service, great bartenders in Crooners Read Less
1 Helpful Vote
Sail Date: December 2015
I have been on two Princess cruises previously in 2013, a 7 day on Ruby and 10 day on Emerald. At the time I told Princess that the food and service was excellent but the space was so cramped we would not travel with them again. We saw ... Read More
I have been on two Princess cruises previously in 2013, a 7 day on Ruby and 10 day on Emerald. At the time I told Princess that the food and service was excellent but the space was so cramped we would not travel with them again. We saw the Royal and decided to try a newer ship. We had a Premium Deluxe Balcony. !. The music offered was fantastic both bands and individual performers. We both enjoy music, not particulary shows. Though the Saxophone Show was great. 2. The service was excellent. 3. Even with this largest balcony we were shocked at the tiny cabin. I think the Interior on the Royal Caribbean and Carnival are the same size. 4. My husband remarked after we were on the ship four hours, "Everything is so cramped". 5. The food was unremarkable, not bad but not exceptional as we thought three years ago. We could see the cuts made by Princess during those three years. 6. We told Princess that we would not travel with them again because we were horrified by the lack of hygiene by passengers in the food areas and the failure of Princess to direct passengers to wash hands as I've seen on my previous twenty cruises in the last six years. This newer ship had lovely handwashing alcoves before each entrance to the Buffet. No crew member directed anyone to them. I asked a crewmember in the Buffet why and he responded that passengers had complained that they were being told to wash their hands. So they were told not to do so. I saw at most ten people using them in our ten days on the ship. As we entered the Buffet there was no crew member placing a dab of Purell in anyone's hands. When I asked another crew member she also responded that they were told not to do so nor to direct passengers to Purell stands beside the plates and bowls. I saw less people using these than the handwashing alcoves. In the Dining Room, elevators and Buffet I saw passengers sneezing without covering their faces with anything. On the ninth day of the cruise in the Buffet a woman reached around me as I was using the tongs to remove some food and grabbed food directly from the buffet tray. I said, "What are you doing" and she responded, 'Huh". The lack of hygiene was appalling. By the sixth day I was hearing passengers saying in elevators and beside us in the Buffet and Dining Room that people were getting sick. Surprise! We will never cruise on Princess again. Read Less
5 Helpful Votes
Sail Date: December 2015
We cruised before with Royal Caribean twice, Celebrity and Holland America,it was our first and last with Princess. There is so many bad things about this cruise,but I will make a list: Good things: -A lot of staff at the buffet ... Read More
We cruised before with Royal Caribean twice, Celebrity and Holland America,it was our first and last with Princess. There is so many bad things about this cruise,but I will make a list: Good things: -A lot of staff at the buffet area and at the pool, we were never without help -The enviorement it is very casual, wich we liked -Restaurants are open all the time from 6:00a.m to midnight -Nice selection of movies all over the day and night, at night they serve a delicious popcorn -Some good music -Very friendly staff Bad things: -The ship is big but, the public areas are very small wich makes all places pack all the time -The bathrooms inside the cabins are ridiculous small, wich makes a shower very unconfortable (I'm 5'4" and 120 lbs...)my husband is 5'9" and 180 lbs....he use to go to the spa to shower... -The WC at the pool area were always very dirty -There are 5 restaurants for lunch,breakfast and dinner,but they look exactly the same,wich makes you feel you are all the time in the same place... -The food was horrible, but realy bad,did not taste too bad but had too much fat,a lot of grease,and the quality is horrible,not fresh,you could tell that was made many hours before or even a day before...and the presentation was worse...I felt sick on the first day of the cruise after lunch and could not eat for almost 3days... -Dinner time was a nighmare, terrible waiters,rude guys with only few good ones wich save 3 nights(We asked to repeat one of them), we felt we were at Mac Donald's,very bright lights,very loud waiters,you could see them throwing the rest of the food from other tables alway,they do it in front of you,wich was very disgusting,I could not believe what I saw...never saw it in a cruise. -We did not relax,I was crazy to go back home Read Less
1 Helpful Vote
Sail Date: December 2015
Having been on a couple cruises before, with Carnival, we expected a lot more from Princess than what was delivered. Signed up for the basket of fruit in our room everyday, received exactly 2 baskets for the 8 days aboard. Water ran to ... Read More
Having been on a couple cruises before, with Carnival, we expected a lot more from Princess than what was delivered. Signed up for the basket of fruit in our room everyday, received exactly 2 baskets for the 8 days aboard. Water ran to the hot side only in our cabin. Cabin was small! Food on the buffet was on par with Golden Corral Country Buffet. The fruit selection included overripe pineapple, cantaloupe, honeydew, pears, apples and occasionally grapes. No tropical fruits! Dining seating was slow, service usually slower with a fine looking menu but something lacking in delivery and flavor most times. Service was way sub-standard with the notable exception of our room steward. We even watched staff walk over trash and not pick it up, even over hearing a few say "not my section". The huge screen, outdoor movies were fun except for all the paper trash swirling constantly across deck, landing on you and just generally distracting from the experience. With the lack of service, dirtier than expected decks, the ants in the public bathroom, we made the best of it and enjoyed ourselves and the many, many cruisers we met! Read Less
Sail Date: November 2015
Having sailed with Princess before this cruise was disappointing. First steward I was assigned to needed to pay more attention on how he cleaned the cabin. 2nd steward assigned to my section for the last 3 days of the cruise was ... Read More
Having sailed with Princess before this cruise was disappointing. First steward I was assigned to needed to pay more attention on how he cleaned the cabin. 2nd steward assigned to my section for the last 3 days of the cruise was decent. The food and entertainment repeated itself on the 2nd half of the cruise which was disappointing and left certain evenings with not much to do since the entertainer Domino and Cory Simon was less than desired to be heard. The food at lunch in the horizon court was hit or miss and nothing to rave about breakfast was lousy. The fixed dinning at Boticelli was good but again menu repeated the 2nd half of the voyage. Wait staff service at the Horizon was lousy and some of them understood very little english and you needed to repeat yourself. The Crown Grill steaks was not very good, my mom's filet Mignon was burned top and bottom and the side dishes were lousy. We hardly ate much, when we complained to the waiter he said that was the way it was. Sabitini's was good service and the food was good. The only little fun was the afternoon trivia with the cruise director's staff. If you were not a regular at Crooner's or they knew you did not drink much they paid little attention to you. Int'l cafe was good but how wrong can you go with coffee and dessert. Trident Grill hamburger and Knockwurst was good and the pizza was also good. The ship is going into dry dock and it needs a fixing and ripping down Sabitini's to put in the restaurant Share by Curtis Stone I don't how well that is going to go over not something I would pay for Read Less
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