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1 Helpful Vote
Sail Date: August 2019
I had Balcony Cabin (BB). One of the smallest cabin in the cruise line industry. The bathroom need complete make over and small. They brag about their new mattress. When they where new they where good but now my mattress was lumpy and had ... Read More
I had Balcony Cabin (BB). One of the smallest cabin in the cruise line industry. The bathroom need complete make over and small. They brag about their new mattress. When they where new they where good but now my mattress was lumpy and had valleys. Dinning where to begin. Dinner menu has another menu insert with added charges for food. The food was 2nd grade quality. Prime Rib was shredded compact meat. Shrimp Cocktail had 5 shrimp about 2 inches long. I thought this was a joke. The wine glasses are the smallest in the industry. Along with barely half pour at $10 plus 18% . The bottle of wine they use is about $8 in a wine store. My partner purchased a bottle for dinner to be saved for the next day only to have the waiter constantly pouring more wine. They want you to order another bottle quickly. I purchased a bottle of Evian water and rarely the waiter refilled my glass. The ships public rooms where well appointed except the main show room seating was horrible by today standards. Read Less
2 Helpful Votes
Sail Date: August 2019
We where traveling with 3 other couples and had never been to Scotland or Ireland so this cruise made sense. Nice area to visit and to get out of the heat of southern FL. The highlights include, easy boarding and departing, staff being ... Read More
We where traveling with 3 other couples and had never been to Scotland or Ireland so this cruise made sense. Nice area to visit and to get out of the heat of southern FL. The highlights include, easy boarding and departing, staff being helpful most of the time. Clean room and a decent itinerary. Our Travel Agent went the extra mile in making our arrangements and helping with problems some of which we created. Island of Guernsey was a nice stop with great weather. Dublin was also great as was Scotland. If your into Scotch a must stop is the Scotch Malt Whisky Society where we tasted and learned about the “water of life” along with learning to play the bagpipes, great fun. We use a lot of Viator Tours and saved considerable money as compared to booking with the cruise line.. The Guinness Storehouse was packed with people but we all like a pint or two, while the Jameson Distillery tour was a great educational tour. Food on the cruise was marginally ok. In the main dining rooms most food was over cooked and dry and not seasoned. The buffet was not much better but the soup was good. On the other hand the Grillroom food was excellent but for a 29.00 up charge it should be Most if not all of the entertainment on board would have not made it through the 1st round of America's Got Talent they would have been XXXX out. Princess likes to nickel and dime you to death for everything. They got so cheap as not put our lemonade or Ice Tea at the beverage station. They use a paperless system which creates a cash less system on the ship, but makes it hard to check you bill at the end of cruise. We have done a fair amount of cruising and would choose anther cruise line for our next cruise this coming March Read Less
1 Helpful Vote
Sail Date: August 2019
Choose this cruise as I wanted to to the British Isles specifically for Ireland and Scotland. First time on Princess cruised various lines prior, Norwegian RCI, celebrity, carnival. The ship is in good shape - enjoyed the various ... Read More
Choose this cruise as I wanted to to the British Isles specifically for Ireland and Scotland. First time on Princess cruised various lines prior, Norwegian RCI, celebrity, carnival. The ship is in good shape - enjoyed the various lounges around the ship. Main dinning room was average - the steak house was Good as you'd expect for an up charge restaurant. The buffet was above average in terms of selection and variety each day had theme. I was surprised that there was a large number of table staff in the buffet and that there was free beverage service - water, tea, coffee etc all brought to your table. Haven't experienced that on other lines. No line ups for omelettes they brought those to your table as well. Service was good all round the only item I noticed is that staff were selective as to whom they asked to use the hand sanitizer, I'd rather everyone be asked to do so in the buffet. The Ports were all good. we did the bus trip to Paris that was more than 5 hours on a bus for roughly 5 hours in Paris glad we did it but in hindsight would rather leave Paris to a longer land trip (pre / post) Cruise. Read Less
3 Helpful Votes
Sail Date: August 2019
Without the outstanding service of the Bar, Michelangelo wait staff and room service I would have rated this cruise as poor. I never saw the captain walking around the ship. Most officers never said a word. One of the chef's in the ... Read More
Without the outstanding service of the Bar, Michelangelo wait staff and room service I would have rated this cruise as poor. I never saw the captain walking around the ship. Most officers never said a word. One of the chef's in the 15th floor buffet was rude and harse on one occasion. My wife and I came of the ship because people with the flu were not restricted to their state rooms. Many of people on board walked off with the flu. I'm not sure why Princess stayed in Dublin for two days knowing all too well that stores only open between 11am and noon. We had it be bck onboard for 3pm. A waste of a day. I'm really not sure why other than legally we stopped at all in Lahavre because ALL the stores are closed on Monday's !!!!!!! A real of time and money. People taking the excurion to Paris did not stop at the Louvre. The bus ride was 3hrs each way. This was $ 276 CDN. Comments provided by friends we met on the cruise. ANY excursion Princess provided was offered by other tour operators for at least half the cost as Princess. Excursion prices are rediculously high. My recommendation is to do your home work. Also, go to the front desk and have your gratuities removed from your bill and provide the staff that were outstanding. Many staff members deserved a dollar from the overall pot. Read Less
2 Helpful Votes
Sail Date: August 2019
I chose this cruise for the British Isles itineraries- we started in Dublin and the cruise line arranged a hotel room - WE WERE CHARGED DOUBLE FOR THE ROOM AND THEY WOULD NOT CORRECT THE ERROR - do not have them book a room. We were NOT ... Read More
I chose this cruise for the British Isles itineraries- we started in Dublin and the cruise line arranged a hotel room - WE WERE CHARGED DOUBLE FOR THE ROOM AND THEY WOULD NOT CORRECT THE ERROR - do not have them book a room. We were NOT picked up at the airport, altho pre- arranged. All tours are expensive ( this is not new) however all shuttles and transfer services were EXTRA ! Unless you opt out the daily TIP charge is $15 PER PERSON and up, depending on your room. WILL NOT BE USING THIS CRUISELINE AGAIN. The cabin is average ( had an inside room, midship) - steward service excellent - will be tipping them ! Wine tasting was excellent - $25 was reasonable and well done. Most of the entertainment was v good - a couple of the Lounge groups were mediocre. Bathrooms in the hallways are few and far between - use your suite amap The general staff were 50/50 helpful and friendly OR disinterested. Read Less
1 Helpful Vote
Sail Date: August 2019
We took the British Isles cruise on Crown Princess, August, 2019. We had a really good time and enjoyed ourselves. Ship: Although not the fanciest ship around, the Crown Princess was very clean, had everything we needed and was easy to ... Read More
We took the British Isles cruise on Crown Princess, August, 2019. We had a really good time and enjoyed ourselves. Ship: Although not the fanciest ship around, the Crown Princess was very clean, had everything we needed and was easy to find our way around. Embarkation: We boarded in Dublin and were given our medallions and were on board in under two minutes. Excellent. Stateroom: We had an ocean view, which was very clean (Thank you, Belman) and comfortable. We pre-ordered bottled water which was waiting for us upon arrival. Excellent Dining: The food in the Horizon Court buffet was quite good, lots of variety and the service was great. The dining room food was hit and miss with some dishes being prepared perfectly and others not so much. We were tired of the menu by the end. The service was excellent. Shows: I really enjoyed the shows, especially the Irish Dreams show in Dublin port. Good fun and a departure from my everyday life. Service: This is the one area where Princess shines. The beautiful men and women from around the globe who took care of us are simply the best. They work long hours but somehow manage to do their jobs in the most competent way and do so with professionalism and a SMILE. TOP MARKS for the crew! Ports: this cruise had an excellent itinerary and I enjoyed the ports very much. Ireland, Scotland and the Normandy coast are stunning. LOCAL SHORE EXCURSIONS: We took three tours with small, local companies and they were all excellent, at a fraction of the cost of the Princess excursions....Irish Tours Tickets from Belfast, EXCELLENT, Timberbush Tours from Greenock, VERY GOOD and Wow Scotland Tours from Invergordon, SUPER EXCELLENT! Princess shore excursions were REALLY OVERPRICED and everyone was complaining about this. That having been said, I really enjoyed the excursion to the Canadian WW2 beaches and also the Edinburgh Castle and time on our own. However, the excursion called 'Best of Cork and Countryside' from Cobb was pretty bad and a terrible waste of money. What happened was that we had to shorten our time in port due to tidal concerns for Dublin the next day. No problem, this happens. The problem is that instead of changing the itinerary, they kept it the same with less time in certain spots. This resulted in 6 minutes at Charles Fort for a photo and 23 minutes in KInsale where the driver had to park a 12-minute walk from the main street which meant that we did not have time to even walk up to the main street to look around and then walk back to the meeting spot. All we had time to do was wait in a long queue for the loo. They should have just skipped this altogether and given us some time in Cork City. It just doesn't make any sense. Next our drive through Cork was basically three turns around a motorway with the guide pointing to a street saying that's where the shopping area is. Useless.... Next we were taken to lunch in a hotel in what looked like an industrial area and were taken in to a big, white, conference-like room which could have been any Best Western Hotel in any American city. No ambiance at all. They did have two guys playing some music and they brought in two kids who danced for us, which was nice but you didn't feel like you were in Ireland at all. The meal was so-so. On top of everything else, we had paid extra to be part of a small group only to have two Princess coaches with 45 people each join us at every stop, no effort was made to stagger the groups. Finally, we were taken to Blarney Castle and this saved the day. The castle and grounds are gorgeous. Princess offered us a 15% reduction on this tour because it was shortened but even with that, we paid $600 CAD for the two of us for this excursion. But most of all, it robbed us of the opportunity to properly see some of what this area has to offer. Princess needs to take a good look at their shore excursion program and fix wait ails. We DID have a great trip and for this I am grateful. I will not let one bad excursion colour my experience. Hey Princess, fix your shore excursion program and all will be well! Read Less
1 Helpful Vote
Sail Date: August 2019
First time on a ship this small. I quite liked the ability to walk anywhere on the ship within 1.5 minutes. However, the smaller scale does significantly limit the entertainment options. The stuff the do on board was bingo, knitting, ... Read More
First time on a ship this small. I quite liked the ability to walk anywhere on the ship within 1.5 minutes. However, the smaller scale does significantly limit the entertainment options. The stuff the do on board was bingo, knitting, wine tasting or soduko...; Evening entertainment had a mediocre skill level vs the bigger ships. There were no kid activities offered. The staff remember you and you quickly remember the other passengers. We had a club class mini suite, room 8035. It was quite spacious, and offered a queen bed and queen (I think) sofa bed. I wish there was an upper bunk... The deck was good size too, easily fitting a couple loungers or a table and a couple chairs twice... It was convenient only being 1 floor below the buffet and a few floors above the dining room, so we never used room service. I liked that they were willing to exchange our cc wine bottles for a few cans of Coke. Dining was fairly standard Princess food. A couple of the days the menus did not offer much to get excited about, but all other days did. For cc instead of getting in the normal queue, you move to the left, skirting by the bar outside the dining room, and then simply walk straight in the cc dining section, no waiting in line. Each night had 2 menu item not on the menu, one prepared table side and one from the chef. Kind of a nice touch. Wish they offered those awesome chocolate desserts more than a couple nights. Also wish they added cherries jubilee back on the menu. We did thoroughly enjoy the cold fruit soups and frequent souffles. We missed Wales on the itinerary due to weather, but I did not mind missing a port given how intense the daily porting schedule was. We did a full day excursion everywhere else other than in Edinburgh. We did the military tattoo in Edinburgh and wished they offered a tour connected to that excursion given the price was 5X the tattoo ticket value or more. Regarding the tattoo, it was pretty cool if you like bagpipes and drummers and there isn't a bad seat in the house.I think the seats near the front add value only to get you out in a timely fashion, when you are in the nose bleed section you have to wait for everyone in front of you to exit first which takes forever. Also be prepared for long line for the restrooms. The shopping on board sucked, nothing local to buy. In fact they had more Australia/New Zealand goods than anything. Most of our excursions consumed the entire time at port, so we had little time to shop for souvenirs, which made me wish for on board shopping (for the first time ever). The app was great and we liked being able to text each other for free, but wished the app notified you when you got a new message so you didn't have to check it all the time. We didn't need to pay for wifi given we were at or near land almost everyday, simply used the Verizon TravelPass. I plan to look for other small ships when planning port intensive cruises. They would not be good for many sea days unless you simply like to nap and are not taking kids like we tend to do. Overall, this was a great cruise, seeing many areas of the world not typically traveled. Read Less
Sail Date: August 2019
Chose cruise for itinerary (Scotland stops and Military Tattoo). Ocean view room only option as booked late. Room OK but a bit dark. Had fantastic wait staff, very good entertainment, even if the soprano singer did not sing but ... Read More
Chose cruise for itinerary (Scotland stops and Military Tattoo). Ocean view room only option as booked late. Room OK but a bit dark. Had fantastic wait staff, very good entertainment, even if the soprano singer did not sing but screeched. Ship had good public spaces, lounges, library. Only took one excursion, the trip to Royal Edinburgh Military Tattoo. They were excellent in explaining how to get to venue and well marked how to return to the bus. Did not book other excursions because they would be force marches and my mother uses a walker. The two guest entertainers were very good, especially the singer Matt Cairns. Embarkation and Disembarkation as smooth as possible. The buffet dining selections were basically the same every day especially at breakfast. Was a good and bad thing. Have taken more than 10+ cruises and I would book again with Princess. Did not travel with children. Read Less
3 Helpful Votes
Sail Date: August 2019
Pacific Princess is the smallest of the Princess fleet, with a capacity of only 670 passengers. When I booked, all the suites were sold out, so I booked a mini-suite, which was later upgraded to Club Class. Right after I paid the fare, we ... Read More
Pacific Princess is the smallest of the Princess fleet, with a capacity of only 670 passengers. When I booked, all the suites were sold out, so I booked a mini-suite, which was later upgraded to Club Class. Right after I paid the fare, we were upsold a forward suite (#7005, Marquesas Suite). I'm always aft, but I love those suite perks, so I jumped on it. This was the largest suite I've ever seen and had a bath and a half, with a wall of closet space, along with all the usual suite perks like that sumptuous Sabatini breakfast. Interestingly enough even though she is very tiny, Pacific Princess never felt crowded, but because she is so small, it was easier for my elderly mother to get around. The food and staff on this ship are amazing, and the maitre d' came by our table at every meal to make sure everything was going well. Chef Giuseppe was the brains behind the original Chefs Table Experience years ago, and we were thrilled to experience Chef's Table with him. This was a great cruise with a great itinerary that we would absolutely do again, no questions asked! Read Less
1 Helpful Vote
Sail Date: August 2019
We chose the 12-Night British Isles cruise for the itinerary. The itinerary was FANTASTIC. The ship and dining services - not so much. Can be an excellent cruise if your ship expectations aren't too high. We found the only way to ... Read More
We chose the 12-Night British Isles cruise for the itinerary. The itinerary was FANTASTIC. The ship and dining services - not so much. Can be an excellent cruise if your ship expectations aren't too high. We found the only way to get good dining was to visit the Specialty Dining Rooms, the International Cafe, the Salty Dog on the Pool deck or the Pizza service - and those were better than expected. The selections and quality of selections in the main dining rooms and Horizons Buffet were way below our our previous cruising experiences across any line. We read in advance that the ship was refurbished in April of 2018 - a year and a half ago. We thought the ship looked dated, the stateroom furniture worn and in need of replacement and in general the hallway walls, trim and carpet were tired-looking. Tendering for over 3,000 passengers in popular ports creates long waiting lines (over an hour each time), and when you add the time to tender you to and from shore, you've lost just about three hours of your in-port time. We see a definite decrease in value and general "cruise experience" of a Princess Cruise from our previous cruises with Princess and especially compared to comparable cruise lines in this price/star-rating range. In closing, the new Medallion-Class ships offer faster-than-expected Medallion-Net (on-board and internet networking services) and an electronic "Medallion" instead of a "key-Card." The Medallion experience in general and related apps can enhance a cruise experience for tech-savvy and even non-tech savvy guest by making crew recognition, stateroom access and room charging processes faster and easier than it ever was with cards. The two Princess excursions we took to the Royal Tattoo in Edinburgh Castle in Scotland and the Normandy Excursion in France (to Omaha and Gold beaches and the US cemetery) were very organized, informative and we thought well-worth the cost. We would definately do these again with Princess. Read Less
2 Helpful Votes
Sail Date: August 2019
We traveled on the Crown Princess British Aisles Cruise mainly due to it's itinerary. It was our introduction to the British Aisles and my wife and I traveled with our next door neighbors. Let me preface this review in stating that we ... Read More
We traveled on the Crown Princess British Aisles Cruise mainly due to it's itinerary. It was our introduction to the British Aisles and my wife and I traveled with our next door neighbors. Let me preface this review in stating that we are Royal Caribbean regulars and are making most of our comparisons based on that. We arrived two days earlier at Heathrow and our United flight arrived 1/2 hour early around 9 pm, I was worried that our 'Shared Arrival Transfer London Airport to Hotel' booked via Trip-Advisor wouldn't be there but he was (they keep on-top of arrival info, so make sure your Flight info is updated before you fly). Even though it was a shared transport we were his only fare arriving at 9:30 pm and with little traffic at that time we checked in to the Park Plaza Victoria (which is a great hotel near Buckingham Palace) by 10:30pm. We planned to try to cram in as many highlights of London in one day as we could but realistically settled on doing the Tower of London at 9 am (it took 2-hours minimum), Westminster Abbey at noon and The Staterooms at Buckingham Palace. We purchased a Oyster card for Tube travel and began at 9 am opening at the Tower (by the time we were leaving lines to see the crown Jewels were over a hour wait so make a bee-line there first) make sure you purchase your tickets from: https://www.hrp.org.uk/tower-of-london/#gs.zywwgy before you arrive otherwise the lines for tickets will take some time. Of the three we thought the Abbey was the highlight. We pre-purchased reserved seats (reserved for an extra 3-pounds each) for 10 am on National Express bus from Victoria Coach station (.6 minute walk from the Park Plaza Victoria) to Southampton Coach Station for $13.50 each one way. Note that as we were getting on our bus the Princess Bus Transportation was loading right next to us. When we arrived in Southampton at noon we immediately got a taxi to the cruise ship for 8 pounds. Embarkation using the Medallions was quick and we were on board by 1:30pm. This is a port intensive cruise with only two at sea days so we chose anytime dining because of the late sale-away times. We didn't want to be tied to a set dinner time. With the ship off a refresh dry dock in 2018 I was surprised by the state of disrepair we noticed around the ship. Vinyl applique sheets peeling off elevator surfaces, numerous dents on hallway walls, Tile baseboards held in place by caulk in numerous public bathrooms, two drawer fronts came off when opening in our stateroom. All small items but they all add up to create a sense that quality workmanship & maintenance are not a high priority Didn’t think much of the common areas in the ship, it had a closed in small feel with very few views of the ocean. The main Piazza area was only three stories high and had very little room to watch entertainment. Typical shops jewelry, watches, overpriced souvenirs, lacking any sundries shopping that you might have forgotten to pack. Photo services lacked any creativity, probably due to lack of any open spaces to take them. Entertainment was hit or miss, enjoyed the comedians, magician (card tricks), band that played every night, Thought the stage shows were lacking, they don’t come close to the quality found on Royal Caribbean ships, we watched for the first 10-15 minutes and gave up. Food in the main dining room was good nothing outstanding. Many of the meals were very small portioned, my cocoa pork loin while probably the best tasting dish on the cruise was five bite sized pieces. Shrimp cocktail has the smallest shrimp I’ve ever seen, formal night lobster tails were small and dry. Every night we’d get recommendations of 1-2 dishes to avoid from wait staff , that’s never happened before (clue get rid of dishes that don’t work). Wait staff for the most part were amazing in all venues. The Horizon Court buffet was also good, nothing outstanding, hard to find seats during breakfast especially on sea days. Over easy eggs on the egg station were either over hard or often cold, scrambled eggs had an odd taste leaving the only way to get a good egg dish was thru the omelet station. Free coffee only available in dining rooms were brewed weak. No free coffee or tea at the International Café (free coffee and always available on Royal Caribbean ships similar venues). International café had a great selection of salads snacks, pressed sandwiches, breakfast sandwiches, pastries, cookies, deserts and a Gelato station charging 3-scoops for $3.50. Best Pizza I’ve had on a cruise, Salta Dog Grille, on Lido Deck poolside, burgers and dogs were good, offered signature Ernesto Burger for $5 or the Ernesto w/Beer for $8 (no brainer since a bottle of beer was $6.75). We booked the Princess transfer to Heathrow which was the lest expensive and most worry free way of departing. We disembarked at 9:15 am buss departed the port at 10:15 and arrived at Heathrow at 11:30am for a 3:30pm flight. Our travel companions had a 1:30pm flight and disembarked the ship at 6:15am. Overall my main reason for booking this cruise was for the ports. While I was hoping for more (we all do), what I received was a decent cruise on a aging ship. Princess needs to pull a page from Royal Caribbean’s playbook and treat every ship like it’s our best ship, staying on top of maintenance, providing the best in entertainment, amaze us with great food venues. If Royal had offered the same itinerary, I would have cruise with them hands down. Again I was hoping for more, I wanted to be wowed, I could have been a convert to Princess. Maybe all princess ships aren’t the same but I don’t want to waste another vacation hoping for more. Read Less
2 Helpful Votes
Sail Date: August 2019
The British Isles itinerary looked appealing but did not live up to expectations. The ship was OK but the food was lacking in choices and most proteins were dry and tough. The water in the cabin was expensive and Princess has no ... Read More
The British Isles itinerary looked appealing but did not live up to expectations. The ship was OK but the food was lacking in choices and most proteins were dry and tough. The water in the cabin was expensive and Princess has no multi-bottle packages available. You're better off buying water at one of the ports. Everything was nickel-dimes to death and the tours were very expensive so we booked a couple from an outside source. The stops were uninteresting and unappealing. They had shuttle buses to the town centers but charged $16 each for the short trip. Also, the cabin had a queen bed but you could only get out from one side due to the large nightstand. The photos were $25 each which is another example of their gouging. The cruise was reasonably priced but, when you add all the excursions, it becomes bloated. All in all, this will probably be our second and last Princess cruise. Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this itinerary primarily for the itinerary. We were in a mini-suite on the 9th deck - the Dolphin deck. This was a "Medallion" cruise which uses a small electronic device similar to a keyless car key for all ... Read More
We chose this itinerary primarily for the itinerary. We were in a mini-suite on the 9th deck - the Dolphin deck. This was a "Medallion" cruise which uses a small electronic device similar to a keyless car key for all transactions including opening the door of your cabin as you approach - nice if you're carrying something. Embarkation was a little tedious because our pre-ordered medallions did not arrive before we left and were not available to the second day of our cruise. Cabin was a little care-worn but not offensive - like staying in a Holiday Inn Express vs a 4 star hotel. The bed was comfortable enough although visible concavity on both sides reflective of prolonged use. Bath was adequate with motel level toiletries. Shower - tub combo was essentially a shower as the drain could not be closed - not an issue for us. Closet space was adequate. Electrical outlets were few in number reflecting the age of this ship. The trick is to use the outlets for one of the two TV's in this suite. Our cabin steward was superb in keeping our room clean. Any-time dining requires a strategy to keep from waiting - make a reservation if you want dining for two! On balance food in main dining was good - sometimes excellent but with some misses. No problem changing your order if you didn't care for the dish. Using the buffet particularly for breakfast also requires a strategy which a peak times makes finding a table problematic. Find your table first and then get your breakfast. The ports of call and the size of the ship places you either at anchorage or some distance from the named destination - not unusual for any large ship. In Guernsey, the water taxi on return to the ship required a 40 MINUTE wait - UNACCEPTABLE! In Dublin the dock was at an industrial area with no foot traffic allowed and no taxis available. The only option for getting to town was to use the ship shuttle at $16 a person additional unless you were on a ship-sponsored excursion. Based on our prior cruising experience, we did private hires and guides at most ports which were competitive with or even cheaper than ship excursions. We are not prone toward attending the ship-sponsored events including art auctions or clothing sales and the pressure to do so was minimal. Evening entertainment in theater required 30 minute prior arrival time to gain a seat for a 45 minute show so skipped a few but those attended were good. As far as food quality goes, breakfast buffet offered lots of choices including several healthy alternative including remarkably good fresh fruit. Lunch rarely taken onboard while in port. Dining room menu was varied with good options. Preparation and taste had wide variability but wait staff were happy to exchange the course if you desired. Wait staff mostly attentive but clearly rushed. Most all of the negatives were related to having to move 3000 people around efficiently and comfortably - successful some of the time but tedious at other times. Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this cruise because we liked the itinerary. The ports were fantastic! We did not use any princess excursions. I found independent tour companies on line. I highly recommend Butler's in Ireland, Uniquely Scotland (ask for ... Read More
We chose this cruise because we liked the itinerary. The ports were fantastic! We did not use any princess excursions. I found independent tour companies on line. I highly recommend Butler's in Ireland, Uniquely Scotland (ask for Mark) and Spearhead tours at Le Havre (Florin is incredibly knowledgeable about D Day) . The time on the ship was disappointing. Crown Princess looked old and shabby. There was no drink served when we got on the ship. No towel animals on the bed at night. The activities on board were repetitive and not exciting. Even the entertainment was so-so. Nothing was terrible, but nothing stellar either. Food in the main dining room was hit or miss. Some meals were wonderful others not good at all. The buffet was awful. We worked hard to not eat there since it was so bad. We had one dinner at the Crown Grill which again was just OK. The one excellent thing on the ship was the staff. Our cabin steward Norman was awesome! Our waiter, JP, was excellent when we ate at our assigned time. The nights we had to go to anytime dining the staff was not great. It tended to be slow. In conclusion, our cruise was not bad. However I have been on better cruises on other lines. Read Less
4 Helpful Votes
Sail Date: August 2019
This was our first time oversees and we wanted to visit Ireland, Scotland and France. We flew into Heathrow, Airport and after getting through customs we found the Princess cruise personnel. Then we took a princess connection (bus ride) ... Read More
This was our first time oversees and we wanted to visit Ireland, Scotland and France. We flew into Heathrow, Airport and after getting through customs we found the Princess cruise personnel. Then we took a princess connection (bus ride) to Southampton. From there we checked in and received our medallions. The Crown could use some refurnishing, however the ships crew was top notch. Especially in the main dining and night clubs. Food was good in the main dining always something different was added each night. The buffet was average (but always available). The princess excursions were really good especially the Cork Sea Safari at Cork, Ireland. We also enjoyed the carriage ride at Stark, Island. Our favorite castle was Glamis in Scotland. We also took the excursion to the Louvre Museum in France well worth it. The medallions worked great! There was four of us the youngest 19. We had a balcony room. We would definitely cruise again with Princess. Read Less
2 Helpful Votes
Sail Date: August 2019
I only chose this cruise for the itinerary, almost everything about the cruise experience was sub-standard, frustrating, and it did not come close to meeting my expectations. So disappointed. Balcony room on the baja deck was near back ... Read More
I only chose this cruise for the itinerary, almost everything about the cruise experience was sub-standard, frustrating, and it did not come close to meeting my expectations. So disappointed. Balcony room on the baja deck was near back of ship; the room smelled!!!! it was also filthy, including bugs in the drawers and dust everywhere, also varnish all peeled from railing on balcony and rust everywhere.. Took 2 days to get moved and the new room at least smelled ok but was still dusty throughout, Not pleasant for someone with allergies. in new room we found children's sandals under the bed, toenail clippings on the floor (took them a week to vacuum them). Everything was an up charge, the coffee was horrible, and the ice tea was mostly water. the food was mostly bland and tasteless The only [and I do mean only] bright spot on this cruise was the service of the acupuncturist from the spa. Although quite expensive I feel she was worth every bit. Shopping was a joke, and the entertainment was exceptionally bad or nonexistent. Princess cruises; you have lost a customer for life with this cruise. Money down the drain Read Less
4 Helpful Votes
Sail Date: August 2019
I chose this cruise because of the Great Britain itinerary and because our local travel agent created a package with Iceland before and a few days in London afterwards. We were a group of 6 seniors. All in all, it was OK but I was ... Read More
I chose this cruise because of the Great Britain itinerary and because our local travel agent created a package with Iceland before and a few days in London afterwards. We were a group of 6 seniors. All in all, it was OK but I was particularly impressed by this, my first Princess Cruise. I have sailed on other lines in which everything was not just good, they were perfect. After 8-12 days on those ships I had no complaints and could not say enough good things about the ship and crew. On this Princess cruise I can say most everything was pretty good, but not much was outstanding. Specifically, I did not appreciate being nickled and dimed for 12 days. The first thing I saw on entering my stateroom were two bottles of water and the charges of $5 plus for the large one and $3 plus for the small one. On other cruise lines, there has been unlimited bottled water in the staterooms, bottles when leaving the ship on excursions. bottles during the excursions, and bottles when you return. None of that here. Other cruise lines have offered unlimited soft drinks, beer, and wine during meals. On this cruise, everything was extra. I could get coffee at a meal, but there was a charge for cappuccino. A fellow cruiser was told there would be a charge for cranberry juice. The other thing I noticed were minor deficiencies with the ship. There was a ring in the toilet bowl. The stopper in our bathroom sink did not work. The wood railing on our balcony was worn. None of these are major items. But, I could not help but compare these to other cruise lines on which we have sailed (river and ocean) in which everything on the ship was in pristine condition. The entertainment was pretty mediocre. We have been on ships of similar size where the stage shows were spectacular productions. Not so here. For example, there was a magician whose show was very low key with just a stool and a briefcase for props. I remember a magician on another cruise who had elaborate props, was much flashier, including a camera with screens that allowed the audience to see clearly his close-up card tricks. Even though I was sitting only a few rows back in the lounge, I couldnʻt really see the cards very clearly. Those in the back would have to take his word that the trick worked. In one case, a trick did not work. He was OK, but I have seen better magicians on Americaʻs Got Talent. There were two comedians who were very funny. On the positive side, the food was good, the stateroom was sized about the same as on other ships, the bed was comfortable, and the service was OK (although they did have some trouble quickly clearing tables in the Horizon Grill buffet.) The selection of ports was good. We were pleasantly surprised by Guernsey and Orkney of which we did not know much before arriving at each. All of our excursions were booked privately, so I canʻt comment on the quality of the shipʻs offerings. Some others with whom we traveled had been on several previous Princess cruises, were very satisfied with them, and said this one just didnʻt seem to be of the same quality. Read Less
2 Helpful Votes
Sail Date: August 2019
Wanted to try Princess cruise lines. Embarkation was great best I've seen. Disembarkation was just as easy. Food was good didn't have a bad meal. Crown Grille was very good. Give you a lot of food. Enjoyed going to Scotland, ... Read More
Wanted to try Princess cruise lines. Embarkation was great best I've seen. Disembarkation was just as easy. Food was good didn't have a bad meal. Crown Grille was very good. Give you a lot of food. Enjoyed going to Scotland, France and England. Entertainment was good wish they had more shows. Our cabin was in the front of the boat (C222) but it was smooth sailing. We were on deck 10. Buffet was good had a lot of choices. Cabin Stewart was great . The ship was clean it was just refurbished in 2018. Thing I didn't like is that you could not find the restroom. Had some real good entertainment. Liked the music in the wheelhouse. They were called Jezebel. They were from Dublin played classic rock. Ella Ryan play Irish music. She is from the Cork area of Ireland. The comedian George Casey was funny and he was clean no cussing. All in all had a great time. Read Less
6 Helpful Votes
Sail Date: August 2019
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives ... Read More
When looking for a British Isle vacation, this Princess Cruise seemed to be our best fit.... I wish we could have a do-over. The ship was older and the layout for many areas was poor. But we could have over-looked many of the negatives if the food and activities on the ship were, at least, tolerable. That was not the case. The food in the buffet, (which is our go-to after a long day) was, terrible. After trying every salad dressing, I gave up on eating salads on this trip. Desserts were also not worth eating. Each one of us (5 in our group) found a few things that we could tolerate eating. We then ate those few things throughout the trip. Towards the end, we found ourselves eating cheeseburgers and pizza on deck 15... not what we had in mind for good cruise food. We ate at the Crown Grill and Sabatini’s. Though our meals were better than the buffet or the dining room foods, we would never have returned If these were restaurants in our own city. And paying $29/person was quite a bit for a meal that consisted of, for example, noodles with jarred Alfredo sauce and crumbled bacon. The, much promoted, chocolate desserts were comical to us. The quality was extremely low. In addition to the food, we purchased the alcohol packages for 4 of our 5... (our fifth doesn’t drink.). That fifth person was billed for drinks that the others drank ... not sure how that’s even possible with the new Medallion. At the bar, we also found that many of the wines were priced outside the alcohol package. So to have a good glass of wine, (like a drinkable Pinot Grigio) one would have to pay for it ... even though they had bought an alcohol package. And the coffee ... was so terrible. To get a normal cup of coffee, we had to go to the Cafe and stand in a long line. The restaurants and buffets served a coffee product ... bad stuff. The two things that were great about this cruise were the itinerary and the beds. We had saved for a year for this vacation and were so disappointed that we chose a Princess Cruise Ship. We will never make that mistake again. Read Less
7 Helpful Votes
Sail Date: July 2019
We have been on about a dozen cruises, yet this was our first with Princess. The cruise began well enough. We embarked in Dublin and were literally in our cabin five minutes after arriving at the port. Unfortunately, it was all downhill ... Read More
We have been on about a dozen cruises, yet this was our first with Princess. The cruise began well enough. We embarked in Dublin and were literally in our cabin five minutes after arriving at the port. Unfortunately, it was all downhill from there. The room was an unobstructed Oceanview in a quiet area of the ship. The shower consistently flooded, the faucet water rarely produced anything but piping hot water, and exhaust while in port was potent throughout most cabins. The food in the main dining room was really mediocre when compared with every cruise line we've taken, and our waiter was...also for the first time...less than friendly. We ate at the buffet a few times...the food was kept lukewarm, they were always out of several dishes, and the spread is so small we couldn't believe it. Pizza also wasn't anywhere near as good as its been on any other cruise line. I had a milkshake at the ice cream vendor...it was so bad...depressing. The ports were the highlight of the cruise. There are many...only a few sea days on this cruise. Unfortunately, the ship remains in port very late, which means the shops and casino are closed often. In addition, there aren't many activities going on except on sea days. The result was more time spent without entertainment in the evenings or those days we didn't go ashore. I know this sounds bad, and I've read and dismissed my share of these...please heed my advice and book a different cruise. We ended up changing our flight and disembarking a few days early because we had such a poor time. I am writing this as we sit...and have been sitting...onboard waiting to disembark. We've sat here for over an hour already with our disembarkation group. This will be our last Princess cruise. Read Less
1 Helpful Vote
Sail Date: July 2019
Booked this cruise to see the British Isles. I travelled with my parents (72 and 73 respectively). Have been to some of the cities before but wanted to see more of Scotland. Stayed at the Leonardo Tower Bridge Hotel (Princess hotel ... Read More
Booked this cruise to see the British Isles. I travelled with my parents (72 and 73 respectively). Have been to some of the cities before but wanted to see more of Scotland. Stayed at the Leonardo Tower Bridge Hotel (Princess hotel near the Tower of London) for 2 days prior to sailing. Great hotel with buffet breakfast included but on the outskirts of London. Took the hop on hop off bus which was great. Got to see everything without leaving the bus. Have been to London a few times before so the bus was perfect for us without having to do all the walking. After a three hour ride to Southampton, embarkation was very quick, easy and efficient, as was disembarkation. Got onboard around 2:30 and cabin was ready with luggage already there. Cabin was nice. Always clean and everything replenished. Cabin steward Marlon was very attentive to our needs. Bed was absolutely terrific. Best sleep I have had in years. Not much of a balcony person so I can't really comment on it but it was clean the few times I was on it. We had Anytime Dining and went to both dining rooms. We made a reservation each night to avoid the line-ups. The food was excellent with different selections each night. Portions just right. Never went away hungry. Also had one meal in the Crown Grill. Again, food was excellent. I highly recommend the lobster. Had breakfast in the Horizon Court every morning. There were times that we had trouble finding a table but that depended on what time you went to eat. Food was good. Mostly the same thing every morning but that didn't bother us. My only complainant would be that now and then it was a bit on the cool side. My parents had room service twice for breakfast and both times it showed up before they were expecting it. We went to all four shows in the Princess theater and they were fantastic. The house band played in the Piazza every night and they were great. Did not go to any of the singers in the lounges or the piano player in Crooners. A highland dance troupe played one night but I did not go. I heard they were excellent. Never went to any trivia, art auctions, talks or bingo. The service was good for the main part. Service in the dining room was excellent. Very attentive to your needs. Service in the Horizon Court was also good. We did all Princess shore excursions. Well worth the money. Had excellent tours with excellent tour guides and bus drivers. Saw everything we wanted to see and do. Little Chapel in Guernsey, two hours in the Blarney Woolen Mills stores (shopping heaven), Dublin, all Beatles things in Liverpool, the sad history in Belfast, Kelvingrove Gallery in Glasgow, Urquhart and Nessie in invergordon, Royal Mile and Princess Street in Edinburgh and Juno Beach in Normandy. The weather was fine for me (low 20's Celsius). The only day with rain was in Liverpool. The Crown is an older ship but still looked great. Overall, I had a great time. Read Less
1 Helpful Vote
Sail Date: July 2019
We are Elite Members with Princess and this was our 2nd cruise around the BI. Our previous cruise of the BI was 5 years ago. We have also sailed multiple times with Holland America, Norwegian and Carnival. Let me give you a comprehensive ... Read More
We are Elite Members with Princess and this was our 2nd cruise around the BI. Our previous cruise of the BI was 5 years ago. We have also sailed multiple times with Holland America, Norwegian and Carnival. Let me give you a comprehensive review of our experience. Embarkation/Disembarkation: Both went smoothly. We purchased EZ Air, took a transfer from Heathrow to Southampton and were in our cabin by 11:30 am. However, unless you're at sea for a couple of days and you can rest up, I'd recommend staying overnight in London for a night or two; otherwise you miss the first day or so while catching up on sleep, because the sea/ocean air will make you relax anyway. Cabins: We upgraded this cruise and have stayed mostly in balcony and mini-suite cabins. They appear to be larger than other cruise line cabins. I agree with some comments they could do with a face lift, but beds are comfy and otherwise ok.If you are not used to Princess cabins, they have US outlets and it's a good idea to bring an outlet strip. Dining: My favorite place for breakfast is Horizon Court because of variety and quality. My husband likes Int'l Cafe because that's where they have the best coffee. Lunch is good in HC, too. Dinner we had in MDR. Agree, some of the choices are not the best - and too much beef, but we always found something on the menu we liked. I tried the Regional choices many days. Chocolate Journey desserts were yummy. Didn't try the specialty restaurants this time. Room service was good and quick, but menu needs an update. Activities & Entertainment: Kevin Tugwell was CD. He's ok, as are his staff, but the multiple (sometimes back-to-back) evening trivia and game shows became soooooo annoying and frustrating because that was often the only so-called entertainment that evening. The worst was when they attempted some amateur dramatics - we walked out. The cruise staff shouldn't be your entertainment in the Explorers Lounge. We did enjoy Voice of the Ocean/Karaoke - great talent on this cruise. Princess Orchestra is fantastic. Guest entertainers we liked were Michael Harrison (ventriloquist) - had the audience in stitches; George Casey and Ricky Jay (comedians); Jasson Allen (singer) and Johan Andersoon (singer). Ella also did a great job of Irish singing one evening in Princess Theater. Princess Singers and Dancers were ok. Liked the first two shows, had seen Encore before and walked out of Magic To Do - so boring. The local Folklore Dancers and Singers were mediocre - have seen and heard much better. XCite was a new band that boarded our ship and played most evenings in the Piazza - really enjoyed them. Because of cooler weather, didn't see any MUTS movies, nor were there any deck parties. Couple of piazza/balloon efforts. They had a few Zumba classes (free), but at odd times of the day. Service & Staff: We found the staff to be mostly friendly and helpful. They had a few issues with TVs on this cruise, partly because of the introduction of the Medallion. Both were competing for the internet, but they had an expert board the ship in Dublin and the issues seemed to improve after that. Medallion Class: This was new to the ship and there were a few hiccups, but generally it was quite well accepted. We've used it on other ships and it's fine when it's operating smoothly. Other Passengers: Typically, majority of passengers were from the US, Canada, Australia/New Zealand, and the UK/Ireland. We also had a tour of passengers from Mexico City. However, all communications are in English, so you really need to have someone fluent in English in your party; otherwise you'll miss a lot. Not sure how many people really read the daily Princess Patter, as the Captain got quite annoyed with the bad behavior of a few passengers. Ports & Tours: The selection of ports was great. At 2-3 ports, reps from the local Tourist Office were available in the Piazza to answer questions and provide maps/directions. I did a couple of self-directed tours on this trip. For example, in Cobh (pronounced Cove), I visited St. Colman's Cathedral. It was on a steep hill, but well worth the visit. Absolutely gorgeous and a couple of our passengers had written in the Visitors Book that they had emigrated to the US from Cobh over 60 years ago. In Liverpool, it was pouring down, but I dressed warmly and visited the two cathedrals there. While at the Catholic cathedral, I witnessed a christening. Most people had the sense to take the Hop On Hop Off buses, but I walked all the way. The Easy Loch Tour was a bit disappointing. It was a bus ride around the lakes and mountains. We did stop at Luss by Loch Lomond and saw a bride. In general, I think it's time to change up some of the tours offered and they are expensive, but guarantee you won't miss the ship - that is, unless you miss the deadline to get back to your bus. That happened on two of my tours. We had to leave without one couple and on the other one we waited longer than we should and the tour guide was really annoyed with them. More people are going for independent tours, but I noticed a lot of people were very late embarking the ship at Invergordon and they were on independent, not ship's tours. The Captain also made it clear in Edinburgh that we wouldn't wait for any late comers. Weather/What to Wear: Even for end of July/early August, the weather was a little cool. It was best to wear 3 layers - Tshirt, thin sweater or sweatshirt and a jacket - during the day. Evenings, they request passengers wear "smart casual" clothes and 2-3 evenings we had formal wear. Unfortunately, some people don't/won't understand the meaning of smart. We enjoyed this cruise overall, but maybe we have an advantage because we have sailed so many times with Princess, we know what to expect and how to get around any issues that arise. We did complete the survey after the end of the cruise and we know the corporate staff at Princess read Cruise Critics. I try to be honest, but fair. We've booked our next cruise on Princess. Read Less
Sail Date: July 2019
My daughter and I cruised in late July 2019 on Crown Princess in the British Isles and had a wonderful time. We have never cruised with Princess, and we were a bit worried about what to expect after having read several negative reviews ... Read More
My daughter and I cruised in late July 2019 on Crown Princess in the British Isles and had a wonderful time. We have never cruised with Princess, and we were a bit worried about what to expect after having read several negative reviews about this ship. I am happy to say that we had a lovely experience! There were only a couple of negatives. First, when we arrived at the port in South Hampton, we had difficulty finding where we should drop our bags prior to checking in. Simple signage would have been very helpful. Food was good, but not excellent, but we don't expect 5 Star dining on a cruise. I feel like there was adequate variety in the main dining room, and we always found something on the menu to our liking. The excursions we booked through Princess were good, but some guides were better than others in offering information. In Liverpool, our guide was exceptional and made our Beatles excursion particularly enjoyable and informative. The ship was in excellent shape, contrary to what we read in reviews posted on Cruise Critic. I saw no evidence of worn carpeting, rust, or improperly working toilets. Our mini suite on the Dolphin Deck was spacious, had great storage, and above all clean! The only thing we found a little frustrating was a lack of outlets for our electronics and hair tools. The crew, especially our steward, Freddie, were helpful, eager to please, and always pleasant. If you are considering sailing on the Crown Princess, I think you will be pleased with this cruise. Read Less
Sail Date: July 2019
Left from Le Havre France. Did not get a very good send-off from the crew as only 300 passengers got on here (vs. Southampton - 2300 & Dublin - 300). Kinda surprising - would have expected more attention, but embarkation seemed like an ... Read More
Left from Le Havre France. Did not get a very good send-off from the crew as only 300 passengers got on here (vs. Southampton - 2300 & Dublin - 300). Kinda surprising - would have expected more attention, but embarkation seemed like an afterthought. Loved the ship, the dining, the service & the shore excursions. Great variety of food. We ate mostly at the buffet but did have a couple of dinners in the specialty restaurants. Also ate a couple of meals in the main dining room. All the food was consistently very good. Entertainment wasn't of a very high caliber in my book - didn't really enjoy any acts. My wife and I actually walked out on the first comedian show - he was terrible. Stale old jokes & then he made fun of little people. That was too much for me though others I spoke with liked him. No accounting for taste! The cabin was fine except that my mattress had a HUGE dip in it. Steward turned it over, but still uncomfortable. Very nice cruise for my wife & I. Read Less
6 Helpful Votes
Sail Date: July 2019
We chose Crown Princess because we wanted to do the British Isle itinerary. We came into Dublin one day early to explore Dublin in depth and to allow for jet lag and/or unanticipated travel snafus. Embarkation was fine as most people ... Read More
We chose Crown Princess because we wanted to do the British Isle itinerary. We came into Dublin one day early to explore Dublin in depth and to allow for jet lag and/or unanticipated travel snafus. Embarkation was fine as most people ~2,300 come on board in Southampton and only 300 +/- come on board in Dublin. Still, when we disembarked, the staff was slow to inform passengers of the status of the port clearing us and what the next steps were. More information more frequently should be the rule. SHIP: Ship is dated and time worn. Despite saying that the ship was refurbed in 2018, we saw no evidence that they did any improvements that improved passenger satisfaction. Instead, they installed Medallion monitoring (very concerned about privacy and how they are tracking and using information they collect). They did not provide information on keeping this information in relation to GDPR or our right to be forgotten which is a huge privacy concern. Cleanliness in the vestibule of the elevators/stairs could use a supervisor. For example, for two days straight, there was a smear of something on the elevator call button. Just need much more attention to detail. CABIN: We were upgraded to a balcony cabin which was nice and the room was clean. However, the door stop was broken off from the wall and the carpet baseboard was no longer sticking to the wall. The bed was a positive and very comfortable. But the rest of the room was 1980s/90s beige and brass and showing its age. For example, they are still using the Love Boat theme song in its safety instructions when most people have never seen the show. FOOD/DINING: The Cruise Critic summary of the Crown Princess' food is misleading. The food on Crown Princess was VERY poor. The summary was correct that the food in the dining room was better than the buffet, but the food in both places was terrible. The desserts were far from flakey and rubbery and dry and the design of the menu (coordinating starters with mains) did not work well with each other. The buffet in particular was the worst we've experienced in six different cruise lines and food was frequently lukewarm at best. The breakfast buffet was so poor and was the same thing every morning. ENTERTAINMENT/ACTIVITIES: The Wheelhouse Bar singers were quite good and entertaining. The casino was okay, but permitted smoking with only a couple of nights to be non-smoking nights. Still too smoky otherwise. Quite basic. We used the fitness center almost every day. Good selection of machines and we rarely had a crowd and liked being able to look out onto the port as we worked out. What was difficult to understand was that the center did not have large fans on. The air did not work well enough to withstand the heat coming in from the windows. Each treadmill and elliptical had a personal fan, but it was not enough to circulate the air. SERVICE: Service was not at the level we expected given that we were told that Princess was a a step up from basic Carnival. We are not sure if it is a case of A) untrained staff B) staff not empowered to solve issues/concerns C) Lack of adequate supervision OR a situation involving all three. We also suspect that given that this ship is the oldest in the Princess fleet that it serves as a training ground for first-time crew with limited skills. We also suspect that the longer-tenured and thus more experienced staff transfers to newer ships which leaves fewer experienced supervisors and role models for new staff. For example, I had to ask the buffet crew member to find cleaner tongs and to refill empty fruit trays. The crew members did not act like they had the authority to either resolve the situation or know how to raise the situation to management/supervisors. PORTS/SHORE EXCURSIONS: The timing in most ports were too short except Dublin which was too long. We did not take any of the Princess excursions and instead took private tours. Princess excursions were dated (we went to Belfast and there were no Game of Thrones options, we were in Southampton and near Highclere Castle (site of Downton Abbey) and no excursions) and were almost all large 80+ people on a bus that drives around spending limited time at any location. The excursions were not experience type of excursions and were much more expensive than private ones. Princess also charged high prices for basic shuttles into town where other cruise lines include this with the cost of the cruise. SUMMARY: We will not do Princess again. Princess is trying to live on its past reputation, but not doing what is needed to stay in the game in this segment of cruising. If you are considering Princess, I would suggest Celebrity or if food and cabin are very important to you, go with Viking Ocean. Read Less
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