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2 Helpful Votes
Sail Date: April 2019
My father died during the cruise and I needed to amend my travel arrangements. The front desk staff were terrible and it took over 3 days to sort new departure arrangements. I received conflicting information from onboard Front desk staff ... Read More
My father died during the cruise and I needed to amend my travel arrangements. The front desk staff were terrible and it took over 3 days to sort new departure arrangements. I received conflicting information from onboard Front desk staff and onshore Princess staff. Princess gave no credit for existing return flight and I had to pay for a new full fare that was exchanged from Aust$ to US$ to NZ$. The air carrier advised my family that Princess as travel agent had full discretion in making no or little penalty charges to travel. No discretion was applied. I would not recommend Princess on this basis. There was relentless onboard promotion for buying jewellery (Effy) and artworks which was tedious. Food was good and plentiful, entertainment was a bit ho hum - one comedian was absolutely dreadful and the second relied on old hack and tired women-as stupid content. There were two production shows which were excellent. Musicians played similar and in a lot of cases the same songs (how many times can you listen to Hey Jude?!) Onboard activities were limited with the same things recycled through the cruise - movies (same movies returned too frequently); bingo; quizzes (I'm a quiz fan but the same format and type of questions were used across three quiz events, and the events were bumped in face of venue conflict); demonstrations such as cocktail making was view only. Cards as an activity was good (bridge; 500) as there were a fair number of people interested therefore plenty of opportunity to play. However this was organised by participants. I feel entertainment staff often opted out of organising activities, so it dependent on participants to get things going. Venues appeared to be mismanaged in that the act and or audience size wasn't appropriate to the particular venue used. Enrichment activities were limited to forensic topics (potentially good however presenter was poor and used promotional material as evidence) and others were directly linked to the sale of jewellery and artworks. Did two excursions - whole day Moorea swimming and snorkeling which was excellent and the LA Venice Beach and Santa Monica visits. Definitely wouldn't recommend Venice Beach as a destination (old; tired; dirty; broken; grotty) but Santa Monica was nice to walk around (shops; pier; beach) Read Less
6 Helpful Votes
Sail Date: December 2018
Chose this cruise because it had an associated land tour after the cruise. The major issue was neither the cruise or land tour. It was what Princess did during booking. We booked a room almost one year before the cruise on deck 14 (room ... Read More
Chose this cruise because it had an associated land tour after the cruise. The major issue was neither the cruise or land tour. It was what Princess did during booking. We booked a room almost one year before the cruise on deck 14 (room 505) with a balcony on the starboard side after much research. After everything was paid and approximately 45 days before the cruise they gave our room away without our knowledge or permission. We didn't learn this until we were printing the boarding pass which showed a room on deck 9 starboard aft. We called both Princess and our travel agent requesting our original room back. Princess said this was an upgrade and refused to give it back and our agent said she would have to get permission from the new people. They didn't get our approval why theirs? Anyway after many calls and arguments they finally gave us a room on deck 14 but it was not a location we wanted. It faced the aft of the ship and the location was similar to one we had on another cruise and didn't like. We couldn't cancel for two reasons, the cancellation charges and other plans we had booked before and after this cruise. So we accepted their room offer, but they will never get another cruise out of us. Now for the ship itself. Food was mediocre at best in the buffet and the La Mer restaurant which was the only specialty restaurant we visited. The buffet started shutting down food lines around 6:30 pm each night. They also closed off 1/4 of the buffet twice during the cruise for a Crab Shack specialty night restaurant. Next one port required tenders. There wasn't enough tenders to get the 3500+ people off the ship in a timely manner. Also it took an extra hour beyond the posted return time to get the people back on the ship. A ship this large doesn't need to do ports that require tenders. During the cruise and land tour we discussed these issues with travel agents and people which have done many Princess cruises, most of them were appalled with this cruise. We have done over ten cruises with different cruise lines and this was the second worst ever. Never again! Read Less
5 Helpful Votes
Sail Date: December 2018
So I have been on many cruises in the past. Princess cruises was my first cruise ever in fact. I had nothing to compare it to at the time so I loved that cruise. My kids were very young so I had no real time for entertainment then. I have ... Read More
So I have been on many cruises in the past. Princess cruises was my first cruise ever in fact. I had nothing to compare it to at the time so I loved that cruise. My kids were very young so I had no real time for entertainment then. I have cruises on carnival, royal Caribbean and Norwegian and all of those are fun. Princess is the most boring cruise I have ever been on. There was nothing going on ever. I brought teenagers with us and they were bored out of their minds which was really disappointing since I spent so much money on this cruise. For the first time in my life I couldn’t wait until this cruise was over and I have never felt that before. They cater to old people and people who like quiet refined entertainment. Lots of orchestra bands playing everywhere always!!! It was annoying to say the least. On sea days there was no entertainment besides outdoor movies or playing your own cards or board games. Many people reading all over the ship. That says a lot about the kind of cruise ship this is. BORING!!!! The service is great, the staff is friendly for the most part but if you are under 60 and if you like to have fun, this is not the ship for you! Evening entertainment was just as dismal as the day with many classical musical shows and very few upbeat events anywhere to be found. Read Less
3 Helpful Votes
Sail Date: October 2018
I didn't pick this cruise; I was dragged into it. I suppose cruises are ok if you don't mind all the people and waiting for stuff. This ship is showing its age (chipped finishes, torn carpets, etc.). We had a balcony cabin; my RV ... Read More
I didn't pick this cruise; I was dragged into it. I suppose cruises are ok if you don't mind all the people and waiting for stuff. This ship is showing its age (chipped finishes, torn carpets, etc.). We had a balcony cabin; my RV has more space, including the kitchen. It was hard to figure out what to go do, as they didn't post the day's activities until the morning of; we missed a couple of things because they weren't posted (found out about them later from other folks). Went to a couple of "Production" shows; they were ok, but geared to really old folks (we're 70). All the crew is very polite, but really clueless as to what's going on outside of their area; we couldn't find anyone to tell us about the activities on board. Instructions for the shore excursions were very minimal - you better show up at the designated spot and get in line; very few details about the excursions themselves. I guess the best part was the food; very well done and presented, sit down service was excellent, although a little slow at times (I suppose that's the point). They did have a fitness center, but no trainers. The pools were closed most of the time, and cold when they were open. This did it for me, I'm never going on a cruise again. Read Less
5 Helpful Votes
Sail Date: February 2018
Chose this cruise because of a 2 for 1 deal and I'm glad I didn't pay full price! It was my first cruise but I received no help or direction from staff during embarking the ship. We had to find our own way around. The ship was ... Read More
Chose this cruise because of a 2 for 1 deal and I'm glad I didn't pay full price! It was my first cruise but I received no help or direction from staff during embarking the ship. We had to find our own way around. The ship was old and slow. Captain announcements dragged on for ages and interrupted conversations, relaxation and sleep. Cabins were ok if you didn't want to spend any time in them otherwise they were stuffy as air conditioning didn't seem to work. Dining was limited as seating wasn't great and service from kitchen was slow. Some wait staff were great but majority useless. Very little entertainment on board and activities were age appropriate so not suitable. Singles and solos get togethers were crammed with couples and families. Service was generally non-existent. Staff were bored and paid little attention to guests. Port time were too limiting and shore excursions overcrowded and time consuming. Read Less
3 Helpful Votes
Sail Date: January 2018
After a two week holiday in New Zealand for mum, dad and three children, I had planned to take mum and the kids on a short voyage back to Sydney on the Sun Princess. I have been on a few cruises but mum and the kids had never sailed on a ... Read More
After a two week holiday in New Zealand for mum, dad and three children, I had planned to take mum and the kids on a short voyage back to Sydney on the Sun Princess. I have been on a few cruises but mum and the kids had never sailed on a cruise before. I thought that a four day voyage would give them a sample and perhaps if they liked it, we would be able to take a cruising holiday in the future. Unfortunately, as we were ascending the ramp in Auckland our noses were assaulted by an awful smell like that of sewage, such as that from a septic tank. I said that we should hurry up and get on the ship to escape it. But guess what; the smell was coming from the ship, not the ramp. Some parts of the ship were free of the smell. Our rooms were on Baja deck and my son and I were in a cabin which was only a short distance from my other half and my two daughters and our cabin was free of the smell. Unfortunately, the mini suite occupied by the girls was affected very strongly. My daughters disliked it but were not sick. The missus though, felt quite ill for most of the journey and threw up several times. She could not eat for most of the time so missed out on the delicious meals that the rest of us were able to enjoy. We complained to the sympathetic cabin steward who told us that many other people were also suffering from the stench and that the crew were attempting to fix the problem. He suggested that we leave the windows open, but it was too hot and humid for that. The promenade deck forward on the starboard side was also badly affected by smell and though also terrible, it was slightly different, although it still smelled like sewage. This made it unpleasant to use the deck to walk around for some excercise. Just about everything else about the voyage was good. For the first couple of days we dined in the Marquis restaurant, but we soon decided that the buffet was much better and didn't return to the restaurant. There was a greater variety of food to be had in the buffet and it was excellent. Also the smell was not evident in the buffet though it was in the dining room, though not to such an extent as in the mini suite. There was a very good variety of movies and entertainment both on the big screen or on the tv in the privacy of the cabins. The swimming pools were just the right temperature for us and were never crowded so we spent quite a bit of time in them. Everything was as good as it could be apart from the smell. Now it looks as if we will not be taking another cruise. The kids and I said that we would like to, but the missus does not want to risk that, and I would not put her through such an ordeal again so I guess that's the end of that. Read Less
2 Helpful Votes
Sail Date: January 2018
A trip on memory lane did us decide to take a 4 weeks cruise on the Sun Princess, it was the first ship we ever cruised on in 2005 so we thought we new the ship. Now after almost 13 year it was not the same anymore. We fluw al the way from ... Read More
A trip on memory lane did us decide to take a 4 weeks cruise on the Sun Princess, it was the first ship we ever cruised on in 2005 so we thought we new the ship. Now after almost 13 year it was not the same anymore. We fluw al the way from Holland to Sydney a long trip. We stayed two days in Sydney before the cruise, but the next morning we heard by coincedence, the ship would say a day later, never got any message from Princess, nothing, just from here say. So we had to book another night in a hotel. We sailed the next day, the cruise was around New Zealand, back to back Sydney. the first stop was cancelled because off the late departure from Sydney. We had a somewhat unfriendly steward, but yeah you cannot be everybodies friend. After the first 14 days we had to move to an other cabin, okay no problem. We had to go true trnsit to go back on the ship, two hours standing and waiting for the clearence to go back to the ship. The second cruise was the dream of my husband, the Fiji islands. From the 8 stops we saw three, the first two were beautyfull bounty islands lovely weather swimming in the bay. The third was Suva, that was a dirty ugly harbour the smell was awful. We stayed for an hour outside it was not a nice city. The next two stops were because of the weather not to approach with tenders so we did not see these islands. We just went by. After these islands more people began to feel sick, the flu was onboard, noro virus also. We both got the flue, got 5 days quarentine and had to see what to eat and drink from roomservice. That was not nice. A bill from the doctor off $800,00 was the result. Nice thank you. We had a week to recover becauce our trip was not over after 4 weeks, that did not work. This vacation was a special trip, my 65 birthday. I blame Princess Cruises for the sickness on board, in the 4 weeks we were on the ship I never saw anyone from housekeeping to clean the toilets floor with a mop. Not once. In de corners was a brown line smelt and it was indeed pis. The toilets were under maintanance or very smelly the ladie that clean the toilets wipe with a dry cloth the lid of the toilet flushed it and that was all. The toilets at the pool, It was a Nightmare. Pis everywere, at the last day we went out friends off ours stayed for another cruise, they were all asked to leave the ship and dont come back till 5:00 PM big cleaning maybe? It was a cruise never to forget but not because we enjoyed it. The ship is so dirty its a shame the asked the money they did. Read Less
1 Helpful Vote
Sail Date: December 2013
After sailing with other cruise lines in the past and having a blast, we decided to sail with Princess for the first time due to the itinery they offered over the holiday period. Biggest mistake I have ever made. I don't normally ... Read More
After sailing with other cruise lines in the past and having a blast, we decided to sail with Princess for the first time due to the itinery they offered over the holiday period. Biggest mistake I have ever made. I don't normally complain and have spent just as much time writing raving reviews on here about our other great cruises, but this was a disaster. We checked our bags in at the luggage drop off at 10 am and went and did some final shopping in Auckland and then checked in to the ship at 12pm. Check in and embarkation was quick and smooth. 2 of our three bags arrived sporadically throughout the day. Cabins are much smaller than we are used to and showers are tiny so don't even think about this ship if your a bigger person. 6 pm and our bag still hadn't arrived. After several requests to our cabin steward and the ship due to leave the dock I was told "don't worry" by our steward with quite a bit of attitude. As the ship was pulling out I call the steward to ask him to find out if my bag was at least on the ship, to this again the response I got was "don't worry". At this stage I was worried and was fed up with his flippant attitude and asked him to find my bag as this was the luggage that had all of our clothing. No more than 2 minutes later there was a knock on our stateroom door where our cabin steward was standing with our missing bag which he felt the need to throw at me and walk off without saying a word. I was dumbfounded, and contacted passenger services to complain about what had happened. And we hadn't even left the heads yet. Let's just say the service didn't get any better. The ship ran out of white wine on day 2 of a 12 day Christmas new year cruise. Most of the bars closed at 7pm and others didn't open till 5 forcing you to walk half the ship to get a drink. One afternoon I was in the Churchill lounge reading a book and felt like a drink so had to go to the casino as it was the closest bar open and asked for a glass of Pino Grigio. The girl behind the bar quite sharply responded " we don't have any" and after looking me up and down added " the only bottle of white wine we have here is $70 a bottle", as if I couldn't afford it. As we were travelling with my partners family we decided to try Vivaldi's on night 2, the head waiter was extremely rude and denied us entry to a half empty restaurant because we were on anytime dining. Last I was led to believe anytime dining means "anytime". We did find out later that Vivaldi's is the only restaurant on board that has a policy of anytime starting at 8:15pm, however the waiter should have handled it much better. All the staff with very few exceptions, seemed like it was an effort and a hindrance to carry out the simplest of tasks. Christmas Day was a non event apart from Santa being in the atrium for 2 hours for the kids in the morning there was nothing special organised. Christmas lunch was had in the buffet and the only thing that even made it slightly Christmassy was sliced ham. Dinner was a bit better with sliced turkey and pudding in the dining rooms, which made a few people on the ship, including me, sick. The choice of food was non existent throughout the cruise and felt like we ate the same things for 12 whole days and the anytime dining rooms all served the same food, which we found out later is not normally the case. The dining rooms were also extremely hot and overheard severally passengers complain. The wait staff were clumsy and frequently got orders wrong. We did, however, participate in the chefs table, which I would highly recommend as it's well worth the money. New Year's Eve also bearley happened. The top decks were blocked off from about 8 pm so no acces to the forward smoking area was allowed and all of the outdoor bars closed at 7pm. We thought we'd try sabatinis (a $25 per head specialty Italian restaurant) for New Years. Food was good but found out later that evening that the same menu was served in the anytime dining rooms at no extra charge so I would like to know what we paid the extra for. The only thing organised was a ballon drop which went off early so we missed it. The atmosphere was less than celebratory. The only place to go was skywalkers nightclub which again was way to hot and the crew pretty much took over the club once their shifts finished. It was the first New Years ever that I bearley made the countdown before I went to bed, extremely disappointed. The entertainment onboard is certainly left to be desired, if you could find it at all. There was nothing on the open decks and the quality of what was available was ammiature. For the first time ever we actually considered disembarking early. The final straw for us was on the last night. I cracked my head open getting into the pool. After having it attended to by a paramedic and being told it only required a few band aids, woke up the next morning to a blood soaked pillow. I went down to the medical centre to have it looked at before disembarking to be greeted with " oh YOUR the guy from last night" with a snide tone. After being assessed by the nurse, who was one of the few polite people on board the doctor came in and assesed the wound. Never before have I been judged so much in my life. After a clean up and some steri strips the head of security came in. Let me tell you this guy needs a job in Guantanamo Bay. Falling short of calling me a lier, he stormed out and slammed the door. I have never been so humiliated in my life. Oh and they charged me $200 for the experience. This was the worst holiday of my life and will never travel with Princess Ever again, and if you want to enjoy your holiday that you spend your hard earned money on, I suggest you don't either. Read Less
1 Helpful Vote
Sail Date: March 2019
We have been on more than 10 Princess cruises and this ship by far is the worst. Mini suite is so much smaller than on the older ships, had to move the table each time to be able to walk past the sofa. Balcony is so much smaller and not ... Read More
We have been on more than 10 Princess cruises and this ship by far is the worst. Mini suite is so much smaller than on the older ships, had to move the table each time to be able to walk past the sofa. Balcony is so much smaller and not enough storage cupboards. Bed was also not as comfortable. We had set dining and the choices and quality of food was not as previous, usually cold and slow service due to the amount of tables waiters had to serve. Best food by far was room service, it was hot and tasty, usual options were available. Marketplace was always busy and passenger hygiene severely lacking, food aimed at Asian market. My husband and I caught a terrible cough in fact I had to be admitted to hospital upon my return as it turned into a chest infection. Ship too big, too many people and lack of walkway space. Would definitely not go on this or any of the other new ships Princess are building. Smaller and older ships so much better, I just hope that our cruise in September, which is on the Sapphire Princess, which we have been on before and loved, will make up for this extremely disappointing cruise. Read Less
8 Helpful Votes
Sail Date: December 2018
This was our first Princess cruise. We chose it because we are booked for the 2019 World Cruise on Sea Princess, and this was a kind of "dry run" -- if one can have a "dry" run at sea! We are pleased we did it, as we ... Read More
This was our first Princess cruise. We chose it because we are booked for the 2019 World Cruise on Sea Princess, and this was a kind of "dry run" -- if one can have a "dry" run at sea! We are pleased we did it, as we learned a lot. We joined the Cruise Critic message board for this cruise, as well as the World one, and are so pleased that we did. At the meet and greet, it was great to fit faces to names, and have people to wave to in the corridors. We called ourselves the three C's -- Cool Christmas Cruisers -- and the three CCCs certainly fitted this ship -- though I am going to add more. It was Cool (the AC worked overtime, despite the cool weather), Clean (sparkling, in fact), and Colossal (it took us four and a half minutes to walk the corridor from our cabin the bow to the sternmost exit, which was the only way to the Allegro restaurant). It was also Confusing. By the 12th day people were still getting lost, myself being one of them. This can be blamed on a very poor interior design. The Piazza should be the heart of the ship, as the Atrium is on most ships we have sailed, but instead it is an impediment. It is also very noisy, as loud classes, such as Zumba, have to be held there, for lack of entertainment space. And the shops are not in an arcade, but scattered like an airport duty free area, making it very hard to walk through, when there is a crowd. I don't think they were doing much trade; I certainly didn't pause to browse. And then there is Culture -- lack of, that is. There is no card room, and the "library" is a set of shelves in the internet room. Bridge boards and bidding boxes were kept in the entertainment department, and put out in restaurants on sea days, for guests to use, unhosted. Games were played on the dinner tables, on top of the tablecloths. There was also a market held in a restaurant. I have strong reservations about this, which I have reported to the head Princess department in the US. Norovirus is the bane of cruise ships, and carrying publicly used material into the place where food is served is very risky indeed. There was little else of cultural interest. Two theatres, but no enrichment lectures. Each show is performed three times, two night sessions and the next in the middle of the day. I felt sorry for the entertainment department. It is a very hard ship for them. On the other hand, the internet is excellent, with an affable and helpful young man in charge of the internet cafe. Surprisingly, it was CHINESE! There must have been a big promotion in mainland China. If they were expecting a tropical cruise, they were disappointed. The Chinese from Australia and New Zealand were equally amazed, especially as everyone assumed they could not speak English, like their mainland counterparts. So that added to the fun. One night we shared a table with a lovely family. Their daughter, who lived in Melbourne, translated freely, but it was easy to "talk" as her mother had such an expressive face. I was informed that the ship was designed for the Chinese market, which explains a lot, including the interior design (very like a top Chinese restaurant in Beijing), and the double signage. The worst aspect was Cost. The cruise itself was a promotional bargain, but the accounts department is a disgrace. On disembarkation day everyone was talking about how they'd had to fix their accounts. One dear old lady with a cane said she had been charged $299 for a spa treatment! We drink only moderately -- and cut down even more when we found that two single Scotches (blend, not fancy) with water on the side cost $38. We only found this out when we checked our stateroom account, as this is the first ship we have ever experienced where there is no spirits menu, with prices, and where there is no chit presented to be signed in any of the bars. Chits are presented in the restaurants, but even though I added the price ($10 per glass on the menu) to the chit before signing, I was consistently charged $12. And, while it is cheaper to buy a bottle, to cover the next two or three dinners, the bottles seem to be very easily lost somewhere backstage. And now comes a strong warning. I used a debit card linked to my checking account, to avoid the surcharge that comes with using a credit card. The my horror, when I checked my bank account after getting home, I found that while the total on my shipboard account had been taken out on disembarkation day, throughout the cruise TEN other charges had been made, ranging from $8.62 to $130.47. None of them seemed to relate to the actual shipboard account -- the figures simply didn't match. All ten were "pending" so when I phoned my bank, I was able to freeze them. Then I phoned Princess, as the bank officer urged me to do, and was told that these were "holding" charges, and that I would be repaid after the next five working days. Well, I shall be watching my bank statements, meantime, and unfreeze the card if what I was told turns out to be true. But a checking account is an everyday one, with other charges coming in, which makes the reduced balance a problem. Worse still, if this happens during the long world cruise, this double billing is going to really snarl up the finances back home. It is a crazy policy, as it means that we will be doing as little shopping as possible, and definitely cutting down on drinks. Meantime, I will inquire further. If this double-billing does not happen with credit cards, then I will change from debit to credit, and swallow the extra cost. Unfortunately, as my husband says, it has soured our experience on Majestic Princess, and made us nervous about the next one. I am glad to have Cruise Critic to air our concerns, and strongly recommend their cruise roll calls, with their friendly and useful message boards. Read Less
7 Helpful Votes
Sail Date: October 2018
We chose this Princess ship for the itinerary in New Zealand and Australia. However, compared to other Princess cruises taken in Asia, South America, Europe, it was disappointing, perhaps due to the crowds (3,500 passengers). Embarkation ... Read More
We chose this Princess ship for the itinerary in New Zealand and Australia. However, compared to other Princess cruises taken in Asia, South America, Europe, it was disappointing, perhaps due to the crowds (3,500 passengers). Embarkation in Auckland and disembarkation in Sydney were fine; spacious mini-suite cabin, though the balcony here was small (Lido deck). We found the food on the whole to be very much the same each day, and unlike other Princess cruises, very little variety in seafood. The shows we saw were incredibly loud as if the audience was deaf and there were very few lectures compared to other cruises. The so called "library" laughable, as it comprised of an extremely small space with few books, and situated across from a very loud entertainment/bar area. Cabin service was excellent; shuttle service and excursions well organized. However, we will avoid this particular ship if considering a future Princess cruise. Read Less
4 Helpful Votes
Sail Date: October 2018
My husband and I picked this cruise for our honeymoon. We booked through vacation club Mariott as we are owners. This was our first cruise. The booking process went smoothly, however the online process was extremely confusing, even though ... Read More
My husband and I picked this cruise for our honeymoon. We booked through vacation club Mariott as we are owners. This was our first cruise. The booking process went smoothly, however the online process was extremely confusing, even though we are both tech savvy. The was much confusion on the passport situation as well. My husband’s passport met the criteria all the way up until the week before we were to leave. We were unable to complete anything online because it stated that his passport is expired, even though it didn’t expire until 5 months and 20 days after our return. Princess stated we needed passports good for 6 months after return. However when initially put through, this was fine. After hours of phone calls, we were finally given the ok, however when checking in, we had to got though the whole process all over again. In the mean time, they lost our room keys. After finally boarded, we were not told where to go. We were given a map and they sent us on our way. Mind you, this was our first cruise. We had no idea what to do or where to go. When we finally found our room, we were told we needed our safety talk in the casino area. Again, we had to wander around to find it. Here I thought we would be introduced to the boat, told how everything works, etc, but this was not the case. They showed us how to put a life jacket on and sent us away. We were so extremely disappointed with the start. Then we noticed our floor was leaking and required maintenance nearly everyday. Our bedroom was dingy, with dirty cloth headboards and a smell of mold. There was a glass left in the closet when we arrived in our room. There was also mold all along the tile in the bathroom. Next, the hot tubs NEVER worked. The saunas only worked if you requested the spa to turn it on. The food was good but only in the dining room. The food in the buffet was clearly cafeteria food, except cold. The best part of our cruise was sitting at the table with fellow cruisers. If it wasn’t for them, we would not know the ins and outs of cruising. Such as the coffee is free in the Buffett and dining room, but expect to pay over a dollar for a regular coffee anywhere else. It was absolutely ridiculous. The shows repeated every 3rd day and they were not entertaining at all. Lastly, we were told there would be two formal days. We had one; plus the dress code policy was not adhered to at all. Our stateroom steward, Emile was phenomenal however. He always came in and tidied up the room; he also always brought us ice which we requested on the first day. We did not book any excursions through princess and I am so glad we didn’t. They were way overpriced and extremely full. One last plus, was our captain. He was extremely entertaining with his talks and nautical trivia. Read Less
6 Helpful Votes
Sail Date: April 2018
The outdated swirly carpet that I initially saw upon embarkation didn’t bother me. The chipped paint in the lift upon entering the first elevator didn’t bother me. In fact the pube that we found on the pillow upon entering our room ... Read More
The outdated swirly carpet that I initially saw upon embarkation didn’t bother me. The chipped paint in the lift upon entering the first elevator didn’t bother me. In fact the pube that we found on the pillow upon entering our room didn’t even bother me - we actually thought it was funny and affectionately name him ‘Pete The Pube.’ What did bother me though? The gut wrenching smell of mould and, even worse, sewerage, particularly on the lower floors of this ship! My friends were on Emerald deck and there were buckets along the corridor catching drips of who knows what leaking everywhere - it was gross and disgusting! Thankfully I was high up on Aloha deck. I’ve been on many cruises in my time and this ship was in the worst state I’ve ever seen... I only spent 4 nights on her, but I could not have stayed another night! 300 passengers embarked for the last 4 nights of a full New Zealand Cruise heading back to Sydney. We were excited and were ready to party... only to be told that the nightclub would be closed by 11pm and that was then end of our fun for the night - which is sub standard from the many cruises I’ve taken. There were constant leaks on the top decks as well, which were unsafe, you had to be really careful. I couldn’t believe that once I disembarked in Sydney this ship was on its way through the Pacific and on its way up to Hawaii... it really needs to go straight to a ship yard and taken to bits for parts! The crew tried their best, but they know they’re on a sinking ship...all I can say is BUYER BEWARE! Read Less
9 Helpful Votes
Sail Date: February 2018
We are Platinum cruisers with Princess and this last cruise on Diamond has cured us---we will no longer book Princess. It was quite evident to us and to many others we talked to on this cruise that Princess has clearly downgraded their ... Read More
We are Platinum cruisers with Princess and this last cruise on Diamond has cured us---we will no longer book Princess. It was quite evident to us and to many others we talked to on this cruise that Princess has clearly downgraded their offering in pursuit of profit!! - Embarkation--Little or no attention to platinum/elite cruisers as all passengers in same mob scene dropping off luggage prior to check-in. -Check-in--Priority line yes but then in combined line to board ship which took over 30 minutes in non A/C terminal. Hot and humid!! Cabin was ready. - Lunch- another mob scene at Horizon Court - Food In General-degraded in both quantity and quality; portions much smaller, choices limited and not that good (e.g. one evening the chicken choice was a small thigh, that's right one small thigh;shrimp cocktail had 4 very, very small shrimp;burundi fish was all of 3 oz. and dry,..). The food was the worst in our 10+ cruises on Princess! -Specialty Restaurants-Not much better than general dining. Sterling is now housed as a temporary restaurant at rear of Horizon Court with zero ambiance; you are limited to one entree.and you pay extra for a second (if you want a small lobster tail with your steak another $10; Steaks were nothing special either..) Sabatini's was worse as the pastas had virtually no taste, calimare was brittle, and was obviously old and inedible, burrata was Ok but the sliced tomatoes were so thin you had difficulty picking them up with fork!, and service in both restaurants was slow and impersonal!!! - Internet-- a disaster--slow, unavailable, frequent disconnections to name just a few of the problems!! -Excursions-Substantial increase in prices for Princess excursions--independently booked tours almost half the price, many with lunch and much small groups on mini buses or sedans with longer tours.. Speaking to others, this assessment was the general consensus! -Itinerary- Original schedule was one of main reasons for choosing Princess but missed 2 ports out of 5 due to weather including Akaroa and Melbourne! Fiordland National Park was spectacular and probably the highlight! -Cabin- Mini suite on deck 9 mid aft was spacious, comfortable, with large balcony. Closet area a little cramped; tub/shower combo a little difficult to enter/exit given high sides especially with high seas!!; step up/down to enter bathroom a danger especially at night in the dark or with high seas; A/C difficult to regulate. Cabin steward did good job but rather impersonal. -Room service- Can't get eggs to order.. only egg mc muffin!! Hello McDonald's!! The 3 times we used this service it was on time but they no longer set it up with table cloth on your cocktail table or balcony!! They just drop off the tray and are gone! --Hobart- Getting off the ship for our tour was a disaster. We went down when scheduled but Fusion Bar was mobbed and no one was allowed in. The line to enter was 2-300 long and stayed that way for 10-15 minutes. The male staff member directing traffic was rude, curt, sassy and could care less for passengers!! There was ZERO priority given to elite/platinum cruisers or suite passengers!!! Once you were called to disembark it got worse in the hot terminal as you cued for immigration/border control. It took us 90 minutes to get off the ship!!!! -Dining Rooms- Vivaldi was by far the best venue including the Specialty Restaurants, Savoy and International primarily because of the wait staff. They were excellent especially Clara, Rommel and Joseph. The maitre'd always found a table for two for us. We used this restaurant 4-5 times for dinners. -Lobby Bar- Waiter was terrific (Luciano) and the area was attractive and great for people watching! -Disembarkation- Substantially better than embarkation. Smooth, timely, well organized and not disruptive. Now the worst of the worst: Met an elderly couple (both over 80, he with obvious mobility problems and both ELITE cruisers on Princess with well over 150 days cruising). They were supposed to disembark in Melbourne but when weather caused them to miss that port they were forced to get off in Sydney 2 days later. They needed to make alternate flight plans back to Christchurch and when they asked Princess personnel for assistance they were told NO since they had made independent air arrangements. When they attempted to talk to a supervisor , he blew them off!! When they called Princess Customer Support, they were put on hold for 30 minutes and then disconnected!! This for your most elite cruisers who showed you their loyalty and you Princess hid behind your policy of "you're on your own if you dare not make your air arrangements through us!!!" WOW Customer Focus at its best!!! Well, we won't be alone in abandoning Princess for more friendly seas as they will never return either!!! Sayanara Princess!!! Read Less
3 Helpful Votes
Sail Date: January 2018
We have sailed with Princess on 8 occasions which has included 1 previous trip on this ship so we knew what to expect about its age and condition. However in my opinion it is time to completely refurb or retire this ship as it is really ... Read More
We have sailed with Princess on 8 occasions which has included 1 previous trip on this ship so we knew what to expect about its age and condition. However in my opinion it is time to completely refurb or retire this ship as it is really getting too shabby and the constant sewage smell on the promenande deck makes it really unpleasant, The food quality is OK in the main dining rooms but appalling in the buffet - cold, drab and 'boring' food - no theme nights on our trip at all. Steak restaurant well worth the cover charge with great staff. At the main dining room our table for two request was met with a nightly 'eye roll' and grimace from the lady at the front desk - even when we made it clear we didnt mind waiting for a table it was the same response. If they dont want to accomodate this then they shouldnt offer it. The Happy Hour became a free for all with other guests carrying off baskets full of bottles and then drinking to oblivion on the promenade deck - who would have thought building beer bottle towers would have been a good idea on a moving ship ! Sun lounger hoggers abounded with no action taken and therefore it was difficult to get a good spot in the shade. Cabin was fine and as expected for an inside cabin and the cabin steward an absolute hero. There were some great passengers to chat with which always make for an enjoyable cruise but i'm not sure we will come back to Princess - giving Celebrity a go next time ! Read Less
10 Helpful Votes
Sail Date: September 2017
This was our first time cruise and were on board the Golden Princess from Auckland to Sydney via Bay of Islands. Cruising was never high on our agenda but as a 4 night experience and a bucket list tick off we gave it a go. See Ratings ... Read More
This was our first time cruise and were on board the Golden Princess from Auckland to Sydney via Bay of Islands. Cruising was never high on our agenda but as a 4 night experience and a bucket list tick off we gave it a go. See Ratings below. Cabin- perfectly adequate with balcony, Baja 436. Having never cruised before we thought it was good although a lot of regulars said the cabins were looking tired and the ship was due a refurbishment next year. Service in the cabins, making beds, cleaning etc was amazing. Dining- it was OK. Choice of buffet or service. We went buffet for breakfast and there was a good range of food. Evening, either 'roughing it' with buffet or service. Food was good and waiters in the service areas were excellent . Embarkation and disembarkation- for us was a breeze, well organised in Auckland and Sydney. Enrichment activities- have no idea what that was about? Entertainment- Can't really say much here as we only went to the cinema once and missed the stage shows as we were not conversant with checking out times and programs..... Family & children- Fitness and recreation- Onboard experience- not a lot going on outside during the day as the weather was just a bit on the chilly side, so very quiet. Also the covered Pool area was OK, most people reading or doing jigsaws. Could always grab a pizza, burger or hotdog if you got bored!!! At night, well the activity areas, ie drinking, just simply not for us. Don't get me wrong, we enjoy the drinking bit but when you have a permanent music assault on the ears it becomes unpleasurable. Albeit Jazz, Piano, an amateur band (good practice for them) and a few other players. Just nowhere to go to get a bit of peace and quiet, (if there was we never found it) library was OK. It obviously suits a lot of the travelers otherwise they wouldn't be saying they enjoyed it and going back, although a lot of them did say they were looking forward to disembarking after 34 days or so (for me, I would be suicidal). Nah, just not our cup of tea!!! Too homogenised for our taste. As an aside, it was interesting to hear folks talking about the amount of deaths and broken limbs suffered on these cruises, quite an eye opener!!! Public rooms- is that the conveniences or the main centre of the ship? If it is the main centre..... not a seat to be had, the regulars know the German protocols, throw a towel down to claim your space!! Service- just amazing. Cannot fault the effort put in by the ships crew and they all deserve medals for putting the effort in to keeping the passengers happy. Ten out of ten. Shore excursions- can't really comment. We disembarked for a few hours at the Bay of Islands and enjoyed it, well organised with the shuttle. Didn't do any of the organised trips. Value for money- at NZ$500 per night per cabin for four nights, I would say no, but for those that enjoy these cruises I leave it for them to make comments. Drinks prices could be addressed, duty free and still paying ott shore prices!!! Limited wine selection. But I guess these cruises are all about making money, just don't scratch your head for too long otherwise someone will find a way of making you pay. Had to do it as it was a bucket list tick the box thing to do but seriously it is not for us. I am sure the majority of cruisers will enjoy being molly cuddled and flunkied over, but what a blinkered outlook on life. Thank you Golden Princess for confirming our views on cruising. Read Less
Sail Date: February 2017
This was our 1st cruise as elite members , we were looking to be fed ,watered and entertained as well as our last 14 cruises, with just maybe a little more service or recognition .we are average working class people who enjoy cruising for ... Read More
This was our 1st cruise as elite members , we were looking to be fed ,watered and entertained as well as our last 14 cruises, with just maybe a little more service or recognition .we are average working class people who enjoy cruising for our hard earned money. We highly disappointed with the emerald princess We live in new zealand , chose this cruise to see the fiords and visit hobart . Not disappointed with aspects of this part of the cruise , but as to the ship itself ,not happy at all . The vibration thru some parts of the ship are very questionable & daunting . The elite status gave us a 1 time mini bar which we were informed pre - cruise we could change for 2 coffee cards . when tried to do on board , they told us could not be done , they have never heard of such nonsense. We did not use any other elite entitlements after that, due to any more disapointments. This is probably our last cruise with princess, have really enjoyed the last 15 years with them, but sadly it has ended in a negative. Read Less
Sail Date: February 2017
We chose this cruise for the opportunity to see NZ and Australia. We did not think that that the ports of call were at all interesting. Fjordland National Park cruising was disappointing (after having seen fjords of Norway especially) ... Read More
We chose this cruise for the opportunity to see NZ and Australia. We did not think that that the ports of call were at all interesting. Fjordland National Park cruising was disappointing (after having seen fjords of Norway especially) I expected to see more beautiful countryside in New Zealand, but found that it was very bland. I guess that a person should tour through interior of NZ in order to experience the cultural side and the beauty. We will not travel back there to do so however. Ships excursions were costly and not as good as other places we have cruised to. We did think that The Emerald Staff did a good job in organizing the disembarking and re entry to ship from tours though. We ate in The Crown Grill once ...vegetables were not tasty, potatoe was dry, steak was decent, but not above average. The overall food temperature was "warmish" The service was a little slow. The experience at Crown Grill did not encourage us to try other specialty restaurants. We found that the food was much more tasty at The Buffet, even though it was crowded most times. We found that the local people of NZ and AUS were some of the most friendly arouind the world. But cruising NZ does not give a person a good view of the country. Our overall experience of this trip was below average. Read Less
2 Helpful Votes
Sail Date: August 2015
Thankfully we only did a short 6 day crossing from Auckland to Brisbane which was the end of the world cruise. On a positive note the food was acceptable and the shows were of a good standard with a couple of good comediennes and the ... Read More
Thankfully we only did a short 6 day crossing from Auckland to Brisbane which was the end of the world cruise. On a positive note the food was acceptable and the shows were of a good standard with a couple of good comediennes and the one production show had good vocal and music but no sets and very poor costume selection ( what has happened to the big productions and lavish costumes?). The ship itself is very tired with a lot of the lounge seating in the crooners bar where the springs had gone in all the fitted lounge settees which mad for very uncomfortable cocktail times and the arms on the armchairs were worn and almost threadbare. The cocktails were very weak and almost seemed to be watered down even thought they were $13.95 each ,after a couple of nights we decided not to waste our money on sugar water! The waiting staff in the bars and restaurant were very efficient and friendly and made an effort to please the customers. Our cabin was very tired and not the cleanest with us finding old soaps still in the shower box from the previous passengers and dirty shower curtains and a rusty drain hole, tissues not replaced when empty and hand smudges on the prints on the walls and mirror. In the men's bathrooms there were also no tissues for blowing your nose and they all smelt badly of urine. If we had paid to have been on the world cruise we would have been very disappointed but being only a short cruise it wasn't worth making a fuss over . We are elite passengers but more and more are getting dissatisfied with what ships Princess send down for the Australian and NZ market. We are off next week to join the Golden Princess from San Fran to Auckland and hope that being an Americam based ship the standard will be better if not it may be our last Princess cruise and spend our money on HAL or Crystal. Read Less
1 Helpful Vote
Sail Date: March 2019
We loved the itinerary, but were so disappointed to find that our excursion had been cancelled last minute by Princess with no offer to help replace it. So we were on our own in Wellington. Then the ship had a delay with fog in Dunedin ... Read More
We loved the itinerary, but were so disappointed to find that our excursion had been cancelled last minute by Princess with no offer to help replace it. So we were on our own in Wellington. Then the ship had a delay with fog in Dunedin and could not dock an hour later because the tides were too low for this immense ship. The one Princess excursion to Waitupo and Rainbow Springs that was not cancelled was excellent! We also loved the Milford Sound fiords day. The entertainment on the ship was also very good, with Magic, Encore, and musical productions. It’s important to get there at least 30 minutes ahead if you want a seat though. Restaurant service in Anytime Dining was good with Ferdie as our favorite waiter. We were also extremely frustrated with erroneous bar charges that took multiple trips to the desk over several days, along with phone calls. Each time we were assured that it was corrected only to find that was not true. ( We had ordered just two glasses of wine one night but were charged for six!). These were finally corrected just an hour before we debarked. All of this left a very bad taste with Princess! We have never experienced problems like this on other cruises including Norwegian, Holland America, Gate One, or Azamara. We have already scheduled future cruises with Azamara and Celebrity, and will probably not sail on a large Princess ship again. Read Less
3 Helpful Votes
Sail Date: December 2018
Found ship hard to move around, to many pinch points for the number of people moving through, can't walk around ship on any level. Dining Service was slow and unfinished. Entertainment was all at once, seems to stop everyone doing ... Read More
Found ship hard to move around, to many pinch points for the number of people moving through, can't walk around ship on any level. Dining Service was slow and unfinished. Entertainment was all at once, seems to stop everyone doing everything as not nearly enough space for everyone.Cabin was suitable for our needs, Hollywood area was good, but with no open air smelt of chlorine which upset my nasal issues. Wave bar aft was nice but you had to get a spot out of the wind. Activities seemed to be set up in walking areas in atrium as not enough spaces around the ship so you had to go around the atrium with hundreds of others.staff were mostly friendly but had some experiences with some that were not so great. Embarkation & did embarkation was a breeze, even on tender ports things went smoothly. This ship you will either like or dislike. Read Less
3 Helpful Votes
Sail Date: December 2018
Overall the cruise was ok, it was a Christmas holiday cruise. The service was poor, the food was of a poor quality with the same items repeated every few days. The specialty French Restaurant La Met was amazing, the steakhouse, Crown Grill ... Read More
Overall the cruise was ok, it was a Christmas holiday cruise. The service was poor, the food was of a poor quality with the same items repeated every few days. The specialty French Restaurant La Met was amazing, the steakhouse, Crown Grill was extremely disappointing! I would have to say that overall the entertainment was limited and quite lame - unless you like to dance in the Piazza or attend some limited time jewellery sales pitch!, which seemed to be the only thing promoted each day. While there were some great staff onboard, the majority were uninterested and couldn’t be bothered. The Marketplace essentially served as a staff canteen in the evenings. The ship however was super clean and well kept, as expected given it’s just a year old. The skywalk was cool for the first few days but after that it got a little boring and didn’t seem to have a purpose. They should have put an extra lift or two in because there certainly isn’t enough! Read Less
4 Helpful Votes
Sail Date: December 2018
Majestic Princess, Auckland to Sydney, 18 December 2018 Context: We had previously cruised on the sister ship, Regal Princess (Baltic, August 2018) We note that Majestic Princess has been specifically configured for the Chinese market, ... Read More
Majestic Princess, Auckland to Sydney, 18 December 2018 Context: We had previously cruised on the sister ship, Regal Princess (Baltic, August 2018) We note that Majestic Princess has been specifically configured for the Chinese market, this may not be a good thing when the ship is based, albeit temporarily, in other parts of the world such as Australia. Overall: We judge “Regal” to be far superior in many respects, in particular: • “Majestic’s” roofed-in Hollywood Pool Club is nowhere near as user-friendly or relaxing as Regal’s “The Sanctuary” – which is open to the air. There was always an overpowering aroma of chlorine in the Hollywood Pool Club – possibly attributable to the lack of ventilation. • Regal’s main dining menu selection, food quality and service was significantly superior to that on offer throughout the cruise on Majestic. On the final night of the Majestic cruise the main course had only four items – no meat or fish, one game dish. Table service was indifferent: it was not unusual to have to wait up to half an hour after being seated for menus to be presented. We were disappointed at the very ordinary standard of the Christmas Dinner. This was not four or five star dining. • Even though passenger counts were very similar, “Majestic” always seemed to be very crowded, no matter which part of the ship you were in. It does need to be said that some other dining options on “Majestic” were of a good standard, in particular the lunch buffet, Alfredo’s Italian, and the “English Pub lunch” that was offered twice during the cruise in the Crown Grill. Room service was consistently prompt. Entertainment: Without exception, the stage performances on Regal Princess were exceptional. Not so on her sister ship. The first production show on “Majestic” – “Viera” – was entertaining. Regretably, this standard was not maintained at other performances, with the exception of that by a featured solo artist, singer Will Martin. The “tribute show” to the iconic band “Queen” was a disgrace in every respect, so much so that guests (including ourselves) began leaving the theatre soon after the performance started. The sound was overly loud to the point of being painful – patrons were observed covering their ears and removing their hearing aids: all in all we judged this show to be an insult to the memory of Freddie Mercury. Censorship of the internet: After buying an internet package we discovered that access to some websites was being blocked. In particular we could not access websites operated by two New Zealand Government agencies – The New Zealand Racing Board and the Lotteries Commission. (At this point the ship was actually in New Zealand waters) This was taken up with the internet manager on board, who claimed the ship had the right to block any access it pleased – and asserted that this was outlined in his briefing on internet use (presented on the first day) and in the conditions when signing up for the service. We absolutely reject those claims; he did not and they were not! When pressed further he became somewhat more aggressive and said that if we didn’t like it, that was just too bad! He refused a part-refund of the cost of the package. We suggested to him that the reason for this censorship was to eliminate any form of competition for the ship’s on-board casino and other gambling options. He did not refute this. We fully accept that the ship (or any other internet service provider) should take steps to control access to websites that might be objectionable or illegal. This was not the case here – the sites were completely legal and legitimate. These comments have been referred to Princess via our travel agent. We have not had the courtesy of a response. Read Less
Sail Date: December 2018
I was very dissapointed in our cabin. Firstly theres no excuse for filth. My sheer nylon curtains were absolutely filthy and asked them to be removed and cleaned. Secondly we couldn't and i mean couldn't open the door to the ... Read More
I was very dissapointed in our cabin. Firstly theres no excuse for filth. My sheer nylon curtains were absolutely filthy and asked them to be removed and cleaned. Secondly we couldn't and i mean couldn't open the door to the balcony, so much so they had to take it off in Bay of Islands and put new rollers on. Thirdly the carpet in front of the couch was soaked from the bathroom leaking. That was easily fixed by just cutting the carpet out and putting in new carpet. Fourthly they were working on our balcony 2 days and left a note that they would be back a third day to work on it again (rust) I went down to the guest relation and told them they were not to come into our cabin again under any circumstances. Then on the third day before the finish of the cruise both my husband and I got sick, really sick I mean. I went to the doctors on the ship and after paying $500 for an injection and 10 antibiotics which cost $120 AUD. Now three weeks later I am still sick, it went to pheunomia, I am still on antibiotics. I feel that they are not sanitising properly. There were so many people sick. At the doctors they tested me for influenza and something else which they said I didn't have, but on the TV when we got home it said it takes 24 hours for the results to come back for influenza. So who knows???? Other than all that I personally love this little ship but the cabins need updating. The staff are wonderful and the food is wonderful too, especially at nighttime. They did compensate us with 20% off a future cruise based on the price that we'd paid for this cruise. Read Less
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