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7 Helpful Votes
Sail Date: October 2018
We chose this Princess ship for the itinerary in New Zealand and Australia. However, compared to other Princess cruises taken in Asia, South America, Europe, it was disappointing, perhaps due to the crowds (3,500 passengers). Embarkation ... Read More
We chose this Princess ship for the itinerary in New Zealand and Australia. However, compared to other Princess cruises taken in Asia, South America, Europe, it was disappointing, perhaps due to the crowds (3,500 passengers). Embarkation in Auckland and disembarkation in Sydney were fine; spacious mini-suite cabin, though the balcony here was small (Lido deck). We found the food on the whole to be very much the same each day, and unlike other Princess cruises, very little variety in seafood. The shows we saw were incredibly loud as if the audience was deaf and there were very few lectures compared to other cruises. The so called "library" laughable, as it comprised of an extremely small space with few books, and situated across from a very loud entertainment/bar area. Cabin service was excellent; shuttle service and excursions well organized. However, we will avoid this particular ship if considering a future Princess cruise. Read Less
1 Helpful Vote
Sail Date: October 2018
We booked this particular cruise based on its inclusion of Tasmania and that it was on the newest ship in the fleet. Surprisingly, the food was consistently mediocre and the staff was inconsistently friendly - both of which surprised us ... Read More
We booked this particular cruise based on its inclusion of Tasmania and that it was on the newest ship in the fleet. Surprisingly, the food was consistently mediocre and the staff was inconsistently friendly - both of which surprised us compared to past Princess cruises. Worst of all, however, was the surprise at check in, in Auckland, where Princess demanded proof of Australian visas. The visa process states that no further proof is required once obtained. Without proof, we were told we would be removed from the ship prior to sailing. We learned that about half of the passenger manifest was unable to immediately produce proof of visas. We did finally locate the needed proof in our emails. But to have traveled 30 hours to face possible forfeiture of the cruise was not a good way to start things off. Certainly, Princess could have been more clear about this requirement well before the trip started. We did contact Princess after the trip about this issue, but have not heard back. Internet access and performance was poor compared to other cruise lines. Otherwise, the entertainment was excellent, the ship is beautiful, the scenery outstanding, and the land tours mostly top notch. Read Less
1 Helpful Vote
Sail Date: October 2018
Great ship and crew. Unfortunately the weather was not good. Food good. Recommend the pizza , noodle bar and international cafe for lunch and coffee and teas. Cabin we had was long and narrow but plenty of hanging space, bed and pillows ... Read More
Great ship and crew. Unfortunately the weather was not good. Food good. Recommend the pizza , noodle bar and international cafe for lunch and coffee and teas. Cabin we had was long and narrow but plenty of hanging space, bed and pillows very good . Bathroom small but shower a reasonable size. Theater entertainments were top quality and enjoyed them very much, The show Encore was just like the shows use to be like . One tip . Not a lot of seats, get there at least 3/4 of an hour early and an hour early for Encore. Film were up to date and plenty of them. For hearing impaired people the TV in the cabins have captioned films. As usual Art auctions, face lifts, feet info, the same old stuff on all ships now. Shops are all very expensive. So by passed them. Spa still double the price what you can get at home. Internet expensive and very slow. Drinks prices between $7- $15 . Wine labels not the best and they ran out early of the best one, bottled water $3.25, coffee and teas about $3.. All in all a great trip around New Zealand. Did our own things on shore. Read Less
4 Helpful Votes
Sail Date: October 2018
We chose this particular cruise because Australia/New Zealand had yet to be checked off our bucket list AND we wanted to try out the Majestic Princess. My husband and I have cruised 20+ times with Princess and generally know what to expect ... Read More
We chose this particular cruise because Australia/New Zealand had yet to be checked off our bucket list AND we wanted to try out the Majestic Princess. My husband and I have cruised 20+ times with Princess and generally know what to expect on their ships... or at least we thought we did. We were in for a few surprises! Everyone told us to spend our time in New Zealand and not to worry too much about Australia, so we stayed four additional nights pre-cruise in Auckland and only one night post cruise in Sydney. Our Auckland hotel (Mount Richmond) was near the airport and was a real pit. It was clean, but it was also noisy, uncomfortable, and had crappy parking. Thankfully, we were only ever there to sleep as we rented a car and drove several hours each day to take in the sights and activities available. New Zealand is Awesome! With the exception of Auckland, the cities are all beautiful. Around every corner we discovered scenery more breathtaking than what we had just seen. We visited Hobbiton in Matamata, toured the glow worm, Aranui, and Ruakuri caves in Waitomo, visited the Hamilton Gardens (in Hamilton), and of course did a general tour of Auckland. We had a great time sampling ice cream (my fave) and trying excellent restaurants in several cities. Pro tip- In NZ, they have an ice cream flavor called Hokey Pokey. I'd never heard of it and I REALLY know ice cream. It's basically vanilla with butterscotch candy pieces mixed in, and definitely worth a try. So fast forward to embarkation day... We had purchased a transfer from the airport to the ship through Princess. We returned our rental car and reported to baggage claim to find the Princess Rep. (around 11am). The rep says "We're getting ready to load the last shuttle. Did they not tell you what time to meet us?" Um, no, they did not. In fact, I was worried that we were going too early! I guess it's good we got there when we did. So they hurry and march us to a holding area, which they sometimes do, and we wait for another 30 minutes or so before loading us onto the bus. And then the fun really begins! We're told that our transfer also includes a tour of Auckland (Yea! I'm being facetious, I could not have been less pleased). So what should have been a relatively short ride took 3 times as long. Plus the driver tells us up front she's not a tour guide, but she'll do her best. She was right, she was NOT a tour guide. Evidently, the port was overwhelmed with people boarding so they told the busses to stall. Had I known, I would have grabbed an Uber. Once we finally got to the port, it was complete chaos. The lines were not managed in anyway and it seemed like a mob without order. In retrospect, I believe 60% of the passengers on this voyage were first timers and that could have contributed to the confusion. But Princess could have done a better job. In general, I believe most cruises are as good or bad as your attitude, so I'll just list some of the major differences that surprised us (most not in a good way). 1. No Gelato bar! Anywhere! Not even a little mini station at the end of the International Cafe. Did I mention my love of ice cream? Sad, sad day for me. 2. No Prego Pizzaria! What?! Now hubby is sad too. Pizza on deck has always been one of our favorites and it has been replaced with a noodle bar. 3. No night club. Some ships have Skywalkers, the Regal and Royal have Club 6, the Majestic has nothing. I believe I mentioned ice cream? Those calories don't disappear on their own! They did use the atrium as the night club starting at 11pm but it lacked the ambiance of a dedicated club. Just not the same... 4. The jogging track was a joke! I don't know how to describe it except too narrow, full of obstacles, and pretty much useless for jogging. You could walk it successfully, but that defeats the purpose. 5. Abbreviated menu in Alfredo's. Alfredo's is still wonderful, but they have removed the salads and most of the appetizers that we have enjoyed in the past. I hope this isn't a fleet-wide change. 6. Drink packages are only available on embarkation day. Since when?! Note to self: no matter how busy you are unpacking, attending muster drills, meeting people and checking out the ship... get your darn package the first day or you're out of luck. (Pro tip- you can still order prior to your cruise, I just forgot to do it). 7. What happened to the Princess luxury bed? It wasn't in my mini suite that's for sure! The bed was so uncomfortable I even tried to sleep on the couch one night. It wasn't any better. 8. How can the newest ship in the fleet still have the old crappy internet?! Really?? I was surprised that the medallion concept had not been integrated into this ship, but really annoyed that they hadn't at least upgraded the internet. Seriously. 9. I did check out the menus at Le Mer and Harmony, but neither really appealed to us. We do LOVE the Crown Grill though and usually go 2-3 times on every cruise. 10. I maintain that the live orchestra is one of the best things Princess has going for them. We love it! They also had wonderful entertainers including Chris Watkins who we've seen before and thoroughly enjoy. 11. Our cruise was over Halloween and they offered make-up application to those who signed up in advance. It was great! I was going as Cleopatra and they did a much better job than I could have done with it. 12. And of course, ice cream! For those who do not know, Princess makes all of their ice cream from scratch each day and they have some really interesting flavors, but they are only available in the dining room. So many new flavors on this trip!! My hubby and I have been trying and rating all the ice cream on our last few trips and I will post that list separately. :) Beyond the above mentioned differences, everything was as expected. The food was excellent, the shows were good, I always book our tours independently and disembarkation was a breeze. Pro tip- if you book this same itinerary (Auckland to Sydney) get a cabin on the port side. We had the best views through the entire cruise! We only stayed one additional day in Sydney but I wish we had stayed longer. Our hotel was the Meriton Suites (Campbell St.) in Chinatown. We reserved a studio which had everything you can imagine including a dishwasher and washing machine! Not necessary for one night, but cool to have the option. There was much more to do and see in Sydney than what we had time for. I guess we'll have to plan another trip! Read Less
Sail Date: October 2018
Having sailed once before on Princess's former Dawn Princess to Alaska 20+ years ago, we selected this New Zealand/Australia 13-day cruise precisely because of its stops in New Zealand and Australia and because of our fond memories of ... Read More
Having sailed once before on Princess's former Dawn Princess to Alaska 20+ years ago, we selected this New Zealand/Australia 13-day cruise precisely because of its stops in New Zealand and Australia and because of our fond memories of our previous Princess experience. We were NOT disappointed. The ship provided 5-Star Service by the dining room staff in the Club Class anytime dining room, The chefs prepared 5-Star Food taste, quality and presentation in the Club Class anytime dining room. Our stateroom steward provided 5-Star Service in our Club Class mini-suite stateroom. The additional space for a sitting area and couch in our Club Class Mini-Suite made ALL the difference in the world to ensure we had the extra space in our cabin to fit the additional seating area and couch. Without a couch and seating area inside one's cabin, your only other sitting area is on one's bed. The ship itself is only 18 months old, and my one complaint about this brand new ship is that it lacked any of the new on-ship experiences of other cruise lines with water-slides, surf waves, or any other physical activity areas. The ship was clearly designed for an older, more passive-activity crowd (over 60), without any walking paths around the ship, or the physical fitness or physical activities offered elsewhere. I give the ship itself 4.5 Stars, and it would have earned 5-Star IF it had these modern activities onboard. At age 55, I guessed we were about the 20th youngest guests out of 3600 total guests. For a 13-day cruise, it was definitely an Older (75+) More Mature group of patrons with plenty of canes, and not as many wheelchairs or walkers as I expected. Our visits to the smaller cities of New Zealand were definitely the highlights of the cruise, as were the many relaxing At Sea Days. We signed-up for any used every other day the relaxing and quiet Spa Pool called the Enclave, as the ocean air temperature was ALWAYS too cold to use the ship's free outdoor pool. Debarkation in Sydney was a piece of cake, but Embarkation in Auckland was way too crowded and stressful. Embarkation in Auckland had NO signs directing people to obtain or staple one's luggage tags to one's bags. Embarkation in Auckland had NO signs to the Baggage Drop nearby. The worst aspect of Embarkation in Auckland was the absolute crush of 2000+ people who all arrived to check-in at 1230PM. There was No Separation of Priority/Club Class/Suite check-in from the 'normal' check-in, where at least 1500 of those 2000 guests should NOT have been there at 1230PM. As Americans, the last aspect of the cruise we enjoyed was the 25-30% discounts we enjoyed from the strong US Dollar against the 25-30% lower cost of the Australian currency used for all cruise ship onboard charges. Our cruise was about 50% Americans (which surprised me being so high). I highly recommend the New Zealand & Australia cruising destinations and recommend the Majestic Princess for a quiet, almost child-free cruising experience. It really was great all-around. Read Less
2 Helpful Votes
Sail Date: October 2018
Have always wanted to visit Australia & New Zealand even though a very long plane trip. Decided to do it while we could and it did not disappoint. Our first disappointment was upon arrival on the ship to find the only excursion we ... Read More
Have always wanted to visit Australia & New Zealand even though a very long plane trip. Decided to do it while we could and it did not disappoint. Our first disappointment was upon arrival on the ship to find the only excursion we booked had been cancelled. We found the excursions to be terribly expensive for what you get which is mostly more time on a bus than seeing the actual site. The next disappointing thing was the extremely SLOW internet service and long lines to get into the very small and crowded internet café, only 2 computers to use and they crammed a small library in as well which was always jam packed with people having internet issues so no place to sit, relax & read as in libraries on the other Princess ships; we were told this ship was geared to the Asian Market and they didn't think a library necessary. It took anywhere from 15 minutes to over an hour to post one thing on the internet all the while using precious minutes! It is interesting that Princess has such a large fleet yet they offer no internet for free as other cruise lines have begun offering. There was no Sports Bar as on other Princess ships which normally wouldn't be a problem for us except husbands Alma Mater was playing a big game and we couldn't get it. Positives: Ship is beautiful, staterooms nice, entertainment was top knotch especially the large production shows~~must better than former cruises. The Piazza is gorgeous and we spent a lot of time there enjoying the different musicians; some of the game shows they had there were quite silly for adults but we just stayed away. Food great as always although the Horizen Food Buffet is extremely large but no signage as to what is where so we only ate there once as you spent most of your time going up and down rows trying to figure out where specific foods were, except the Bakery which was well marked. By the time you had to go down many rows to get a complete meal your food was cold. We did not do any of the Specialty restaurants this trip because instead of the $25-$30 upcharge advertised on Princess website, we were finding they were all $45 which is pretty high when the dining rooms offer such variety and quality. Also some of the Specialty Dining Rooms were very open (one facing Piazza) so there was no opportunity to experience a quiet, romantic dinner. This was our 7th Princess Cruise and we will definitely stick with them, just feel on this ship there were issues that needed addressing~~maybe this is just what is to be expected on a ship with 3600 passengers (our first on one this large and will try for smaller ships next time) All the crew was fabulous and very customer oriented and pleasant which is greatly appreciated. One frustrating thing was the room accounts. They were not clearly understood. Example: our $400 excursion that was cancelled was directly to our credit card when booking and not on our shipboard account. Yet instead of automatically crediting this charge back to our credit card they broke the amount up into random amounts on mine and my husbands account and applied to shipboard credit yet total wasnt $400. Then took different amounts here and there; in the end it ended up correct but it took 3 people working the customer service desk to figure it out. Read Less
Sail Date: October 2018
Embarkation was the quickest I've ever experienced! Literally took less than 30 minutes - disembarkation was also the same. Amenities and stores on board were above expectations and the staff were all very lovely and friendly. ... Read More
Embarkation was the quickest I've ever experienced! Literally took less than 30 minutes - disembarkation was also the same. Amenities and stores on board were above expectations and the staff were all very lovely and friendly. Balcony cabin was amazing - only hiccup was the steward leaving a ladder in our room for some reason which took a while to get removed. The main dining room had an excellent array of food choices - our waiters were a bit slow/cold but it didn't put us off from returning each night. The trivia and outdoor movie nights onboard the ship were my favourite - also loved the Halloween balloon drop and the many Halloween decorations! Only disappointment was the karaoke rooms being closed - would have loved to enjoy this acitivty with my fellow passengers. Shows were of a very high calibre and the music around the ship was also very good. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise as it provided something different from Asia and the South Pacific. The ports of call were all excellent and recommended. Our wait staff in the dining room were a great combination and made the cruise for us. On ... Read More
We chose this cruise as it provided something different from Asia and the South Pacific. The ports of call were all excellent and recommended. Our wait staff in the dining room were a great combination and made the cruise for us. On the downside we found that the drink prices (particularly spirits) were grossly inflated for this cruise when compared to other Princes cruises that we have been on. By example, so if you like a shot of Bundaberg rum and a can of Coke , it will set you back AUD $17.25 ( almost enough to warrant a royal commission). It was alo very disappointing to find out that the "Happy Hour" is no longer available. This was a big let down as it provided a great opportunity to interact with other guests on a daily basis. They also need to look at the minimum bet on the roulette as $10 is unrealistic as was evidenced by the empty table most of the time. Read Less
4 Helpful Votes
Sail Date: October 2018
We chose this cruise because of the itinerary. We started in Auckland, NZ and ended in Sydney. There were three stops in Australia and we wanted to see as much as we could. This is a wonderful trip but do not wait until you are too old ... Read More
We chose this cruise because of the itinerary. We started in Auckland, NZ and ended in Sydney. There were three stops in Australia and we wanted to see as much as we could. This is a wonderful trip but do not wait until you are too old to do things because the tours can be pretty walking intensive. Scenery in these countries is wonderful. Auckland is worth an extra day. There are many beautiful beaches, parks and gardens to visit. A trip up the Sky Tower is also fun. Tauranga is the second port and a chance to see the native Maori tribal village. Also there are the thermal wonders and geysers. Wellington is easy to get around and do by yourself. Go up in the Cable car and walk down in through the botanical gardens. Also the Te Papa museum is worth a look. Great exhibits. Shopping is good here also. We went from Akoroa to Christchurch to see the area and the Cardboard Cathedral. At Dunedin there is a half day train trip to see the gorge which is great. Again the countryside is beautiful here. Then the ship travels through the Fiordland National Park and we had a sunny clear day and it was really a highlight of the trip. In Hobart, Tasmania we elected to go to Mount Fields Park for a walking tour of Russell Falls and the tall trees. If you love animals, go to Bonorong Wildlife Preserve to actually be close to the animals,..wombat, kangaroo, tasmanian devil, cockatoo bird, kookabura, and koala. In Melbourne there is plenty to do. You can go to the wineries or just visit the town or head up the Ocean Road for spectacular scenery. Sydney is also work and extra day as you will see lots of history if you go on a walking tour. Get out and meet the locals these countries are full of lovely friendly people. Read Less
4 Helpful Votes
Sail Date: October 2018
Everything on board was what we expected and more Ship was amazing no trouble finding our way around Cabin was excellent as was our cabin steward Dinning room and staff were great Overall everything was beyond what was ... Read More
Everything on board was what we expected and more Ship was amazing no trouble finding our way around Cabin was excellent as was our cabin steward Dinning room and staff were great Overall everything was beyond what was expected As we try to cruise at least once a year we highly recommend Princess The captain and his crew were very helpful and kept us up to date with the running of the ship.The Buffet area very clean and staff were helpful and friendly .We dinned at the Harmony dinning area and found that to be good although food couldbeen a little warmer.We found the outside eating area was well serviced and food was good We discovered the Hollywood relaxation area on deck seventeen and it lived up to its nameand again we found the service there excellent All around the ship the entertainment and activities were also good Ports and excursions were good and run well Looking forward to our next cruise with Princess Read Less
Sail Date: October 2018
We liked the itinerary and we really enjoyed the cruise on the magnificent MAJESTIC PRINCESS, a truly amazing ship. The shows were all top class, a big crowd every night. The Dining Stewards were amazing nothing was too much trouble for ... Read More
We liked the itinerary and we really enjoyed the cruise on the magnificent MAJESTIC PRINCESS, a truly amazing ship. The shows were all top class, a big crowd every night. The Dining Stewards were amazing nothing was too much trouble for them. It is a very large ship which handled the rough seas coming across the Tasman Sea very well. The Captain was very good and kept everyone up to date with the details of the weather and how far we had travelled and what to expect each day. The Cruise director was excellent also his staff they made it a very enjoyable cruise, we look forward to cruising again on this amazing ship in the near future. The dancers and singers put on some amazing shows and the guest artist were amazing as well, the Pop Choir was very good made up of talented cruisers and the Voice at Sea was also very good, all from fellow passengers. Read Less
3 Helpful Votes
Sail Date: October 2018
I didn't pick this cruise; I was dragged into it. I suppose cruises are ok if you don't mind all the people and waiting for stuff. This ship is showing its age (chipped finishes, torn carpets, etc.). We had a balcony cabin; my RV ... Read More
I didn't pick this cruise; I was dragged into it. I suppose cruises are ok if you don't mind all the people and waiting for stuff. This ship is showing its age (chipped finishes, torn carpets, etc.). We had a balcony cabin; my RV has more space, including the kitchen. It was hard to figure out what to go do, as they didn't post the day's activities until the morning of; we missed a couple of things because they weren't posted (found out about them later from other folks). Went to a couple of "Production" shows; they were ok, but geared to really old folks (we're 70). All the crew is very polite, but really clueless as to what's going on outside of their area; we couldn't find anyone to tell us about the activities on board. Instructions for the shore excursions were very minimal - you better show up at the designated spot and get in line; very few details about the excursions themselves. I guess the best part was the food; very well done and presented, sit down service was excellent, although a little slow at times (I suppose that's the point). They did have a fitness center, but no trainers. The pools were closed most of the time, and cold when they were open. This did it for me, I'm never going on a cruise again. Read Less
4 Helpful Votes
Sail Date: October 2018
My husband and I picked this cruise for our honeymoon. We booked through vacation club Mariott as we are owners. This was our first cruise. The booking process went smoothly, however the online process was extremely confusing, even though ... Read More
My husband and I picked this cruise for our honeymoon. We booked through vacation club Mariott as we are owners. This was our first cruise. The booking process went smoothly, however the online process was extremely confusing, even though we are both tech savvy. The was much confusion on the passport situation as well. My husband’s passport met the criteria all the way up until the week before we were to leave. We were unable to complete anything online because it stated that his passport is expired, even though it didn’t expire until 5 months and 20 days after our return. Princess stated we needed passports good for 6 months after return. However when initially put through, this was fine. After hours of phone calls, we were finally given the ok, however when checking in, we had to got though the whole process all over again. In the mean time, they lost our room keys. After finally boarded, we were not told where to go. We were given a map and they sent us on our way. Mind you, this was our first cruise. We had no idea what to do or where to go. When we finally found our room, we were told we needed our safety talk in the casino area. Again, we had to wander around to find it. Here I thought we would be introduced to the boat, told how everything works, etc, but this was not the case. They showed us how to put a life jacket on and sent us away. We were so extremely disappointed with the start. Then we noticed our floor was leaking and required maintenance nearly everyday. Our bedroom was dingy, with dirty cloth headboards and a smell of mold. There was a glass left in the closet when we arrived in our room. There was also mold all along the tile in the bathroom. Next, the hot tubs NEVER worked. The saunas only worked if you requested the spa to turn it on. The food was good but only in the dining room. The food in the buffet was clearly cafeteria food, except cold. The best part of our cruise was sitting at the table with fellow cruisers. If it wasn’t for them, we would not know the ins and outs of cruising. Such as the coffee is free in the Buffett and dining room, but expect to pay over a dollar for a regular coffee anywhere else. It was absolutely ridiculous. The shows repeated every 3rd day and they were not entertaining at all. Lastly, we were told there would be two formal days. We had one; plus the dress code policy was not adhered to at all. Our stateroom steward, Emile was phenomenal however. He always came in and tidied up the room; he also always brought us ice which we requested on the first day. We did not book any excursions through princess and I am so glad we didn’t. They were way overpriced and extremely full. One last plus, was our captain. He was extremely entertaining with his talks and nautical trivia. Read Less
2 Helpful Votes
Sail Date: September 2018
The cruise from Auckland to Sydney was a piggy back on the tail end of the Sea Princess around the world cruise. So for us it was a alternate way of travelling back to OZ after a couple of weeks in Nth Island of NZ. Boarded at the main ... Read More
The cruise from Auckland to Sydney was a piggy back on the tail end of the Sea Princess around the world cruise. So for us it was a alternate way of travelling back to OZ after a couple of weeks in Nth Island of NZ. Boarded at the main Auckland harbour and able to get on earlier than scheduled with only a fairly short wait. No fuss and pretty straight forward baggage drop off and processing as only a couple of hundred guest embarking at this port. Spent 4 nights crossing the ditch to Sydney at a leasurily pace with a little bit of bump at one point but hardly noticeable. So uneventful trip over. We really liked the ship's layout and decor, the boat is probably an older generation but we found the condition whilst not Premium Luxury was at a very good standard. we also found the size/capacity to be about right for our tastes - not too large (as the trend) but also not to small. As Goldilocks would have said "just right". Generally, throughout the ship we found the service by all staff to be excellent and no complaints. The captain did make a regular 12 midday announcement which was a nice touch and informative. The bulk of guests on the ship had completed 102 days of their around the world cruise almost entirely Aus/NZ mix. Most were getting off at Sydney or Brisbane and from chatting with a few of them - I think the cruise was well received and enjoyed. A few had enough but some didn't want to get off the boat. We found the dinning experience on board at the main dining rooms was very good and substantially better than on the Norwegian Jewel (christmas cruise) or Carnival Spirit. We travelled on the Ruby Princess to Alaska and found the dining on that ship was slightly better the the Sea Princess but still a nice experience. The Whisky Bar was a nice touch and we availed ourselves of the opportunity to try a few different offerings. The entertainment on board - from our view seemed to be selected to cater for the passenger demographics - and we managed to enjoy a couple of the shows that were well patronised. We did find a bit of an issue trying to locate a good seat around the boat to relax/read - I think this was due to the less than inviting weather (cooler/cold) that discouraged use of the main outdoor decks/pools etc. But this was not a big issue. Overall we had a lovely relaxing few days on board the Sea Princess and very happy with the service and comfort provided. Read Less
1 Helpful Vote
Sail Date: June 2018
We sailed from Auckland to Southampton to get away for the winter and visit place we had never been. The ship had been recently refitted and was in a very good condition must better than I had expected which is always very nice. Although ... Read More
We sailed from Auckland to Southampton to get away for the winter and visit place we had never been. The ship had been recently refitted and was in a very good condition must better than I had expected which is always very nice. Although the cabin are small it was OK, we started off with a Queen size bed but after a couple of days we had then change the configuration to twin beds which gave us more room. The cabin was in a very good condition and met our needs, With Princess the Dining in the dining rooms is always very good, very pleasant dining room, good food and very helpful waiters. The entertainment was a mixed bay some shows were excellent and other not so especially the comics's, overall it was good and getting top acts each night on a world cruise I expect could be difficult. The on-board enrichment lectures were very good as were the daily activities, we took part in art classes, the pop choir, Zumba, Trivia and the daily bible studies. We could not fault the service we were well looked after. We went on quite a few shore excursions and found them to be very good, going on the ships excursions are quite expensive but worry free. The Middle East in the Northern Summer was very hot up to the mid 40's and Europe was also quite hot. I'm not surprised the World Cruise is booked up early, mainly it seems with people who have done I a few times, because it was excellent. Read Less
6 Helpful Votes
Sail Date: April 2018
The outdated swirly carpet that I initially saw upon embarkation didn’t bother me. The chipped paint in the lift upon entering the first elevator didn’t bother me. In fact the pube that we found on the pillow upon entering our room ... Read More
The outdated swirly carpet that I initially saw upon embarkation didn’t bother me. The chipped paint in the lift upon entering the first elevator didn’t bother me. In fact the pube that we found on the pillow upon entering our room didn’t even bother me - we actually thought it was funny and affectionately name him ‘Pete The Pube.’ What did bother me though? The gut wrenching smell of mould and, even worse, sewerage, particularly on the lower floors of this ship! My friends were on Emerald deck and there were buckets along the corridor catching drips of who knows what leaking everywhere - it was gross and disgusting! Thankfully I was high up on Aloha deck. I’ve been on many cruises in my time and this ship was in the worst state I’ve ever seen... I only spent 4 nights on her, but I could not have stayed another night! 300 passengers embarked for the last 4 nights of a full New Zealand Cruise heading back to Sydney. We were excited and were ready to party... only to be told that the nightclub would be closed by 11pm and that was then end of our fun for the night - which is sub standard from the many cruises I’ve taken. There were constant leaks on the top decks as well, which were unsafe, you had to be really careful. I couldn’t believe that once I disembarked in Sydney this ship was on its way through the Pacific and on its way up to Hawaii... it really needs to go straight to a ship yard and taken to bits for parts! The crew tried their best, but they know they’re on a sinking ship...all I can say is BUYER BEWARE! Read Less
3 Helpful Votes
Sail Date: March 2018
never been on one thought this cruise closer to my land if i didnt like it but love it so much didnt want to leave the staff were wonderful the food was so out of it bingo was fun shopping good all people so friendly the trips into cities ... Read More
never been on one thought this cruise closer to my land if i didnt like it but love it so much didnt want to leave the staff were wonderful the food was so out of it bingo was fun shopping good all people so friendly the trips into cities were so organised in other words i be back love it from when i got on till i got off entertainment on ship was awesome the bars were so awewome and bar staff so welcoming and friendly even when having meals in restaurant evryone was just so obliging and helpful the steakhouse was my best so out of it and the bands and entertainer were also the best the rrom serive and the stateroom servant was just so nice and very helpful could bring him home to my house as a maid if we didnt have it he got it for us to be honest the whole ship was amazing from getting on to getting off in 13 days i be back again today Read Less
5 Helpful Votes
Sail Date: February 2018
Chose this cruise because of a 2 for 1 deal and I'm glad I didn't pay full price! It was my first cruise but I received no help or direction from staff during embarking the ship. We had to find our own way around. The ship was ... Read More
Chose this cruise because of a 2 for 1 deal and I'm glad I didn't pay full price! It was my first cruise but I received no help or direction from staff during embarking the ship. We had to find our own way around. The ship was old and slow. Captain announcements dragged on for ages and interrupted conversations, relaxation and sleep. Cabins were ok if you didn't want to spend any time in them otherwise they were stuffy as air conditioning didn't seem to work. Dining was limited as seating wasn't great and service from kitchen was slow. Some wait staff were great but majority useless. Very little entertainment on board and activities were age appropriate so not suitable. Singles and solos get togethers were crammed with couples and families. Service was generally non-existent. Staff were bored and paid little attention to guests. Port time were too limiting and shore excursions overcrowded and time consuming. Read Less
9 Helpful Votes
Sail Date: February 2018
We are Platinum cruisers with Princess and this last cruise on Diamond has cured us---we will no longer book Princess. It was quite evident to us and to many others we talked to on this cruise that Princess has clearly downgraded their ... Read More
We are Platinum cruisers with Princess and this last cruise on Diamond has cured us---we will no longer book Princess. It was quite evident to us and to many others we talked to on this cruise that Princess has clearly downgraded their offering in pursuit of profit!! - Embarkation--Little or no attention to platinum/elite cruisers as all passengers in same mob scene dropping off luggage prior to check-in. -Check-in--Priority line yes but then in combined line to board ship which took over 30 minutes in non A/C terminal. Hot and humid!! Cabin was ready. - Lunch- another mob scene at Horizon Court - Food In General-degraded in both quantity and quality; portions much smaller, choices limited and not that good (e.g. one evening the chicken choice was a small thigh, that's right one small thigh;shrimp cocktail had 4 very, very small shrimp;burundi fish was all of 3 oz. and dry,..). The food was the worst in our 10+ cruises on Princess! -Specialty Restaurants-Not much better than general dining. Sterling is now housed as a temporary restaurant at rear of Horizon Court with zero ambiance; you are limited to one entree.and you pay extra for a second (if you want a small lobster tail with your steak another $10; Steaks were nothing special either..) Sabatini's was worse as the pastas had virtually no taste, calimare was brittle, and was obviously old and inedible, burrata was Ok but the sliced tomatoes were so thin you had difficulty picking them up with fork!, and service in both restaurants was slow and impersonal!!! - Internet-- a disaster--slow, unavailable, frequent disconnections to name just a few of the problems!! -Excursions-Substantial increase in prices for Princess excursions--independently booked tours almost half the price, many with lunch and much small groups on mini buses or sedans with longer tours.. Speaking to others, this assessment was the general consensus! -Itinerary- Original schedule was one of main reasons for choosing Princess but missed 2 ports out of 5 due to weather including Akaroa and Melbourne! Fiordland National Park was spectacular and probably the highlight! -Cabin- Mini suite on deck 9 mid aft was spacious, comfortable, with large balcony. Closet area a little cramped; tub/shower combo a little difficult to enter/exit given high sides especially with high seas!!; step up/down to enter bathroom a danger especially at night in the dark or with high seas; A/C difficult to regulate. Cabin steward did good job but rather impersonal. -Room service- Can't get eggs to order.. only egg mc muffin!! Hello McDonald's!! The 3 times we used this service it was on time but they no longer set it up with table cloth on your cocktail table or balcony!! They just drop off the tray and are gone! --Hobart- Getting off the ship for our tour was a disaster. We went down when scheduled but Fusion Bar was mobbed and no one was allowed in. The line to enter was 2-300 long and stayed that way for 10-15 minutes. The male staff member directing traffic was rude, curt, sassy and could care less for passengers!! There was ZERO priority given to elite/platinum cruisers or suite passengers!!! Once you were called to disembark it got worse in the hot terminal as you cued for immigration/border control. It took us 90 minutes to get off the ship!!!! -Dining Rooms- Vivaldi was by far the best venue including the Specialty Restaurants, Savoy and International primarily because of the wait staff. They were excellent especially Clara, Rommel and Joseph. The maitre'd always found a table for two for us. We used this restaurant 4-5 times for dinners. -Lobby Bar- Waiter was terrific (Luciano) and the area was attractive and great for people watching! -Disembarkation- Substantially better than embarkation. Smooth, timely, well organized and not disruptive. Now the worst of the worst: Met an elderly couple (both over 80, he with obvious mobility problems and both ELITE cruisers on Princess with well over 150 days cruising). They were supposed to disembark in Melbourne but when weather caused them to miss that port they were forced to get off in Sydney 2 days later. They needed to make alternate flight plans back to Christchurch and when they asked Princess personnel for assistance they were told NO since they had made independent air arrangements. When they attempted to talk to a supervisor , he blew them off!! When they called Princess Customer Support, they were put on hold for 30 minutes and then disconnected!! This for your most elite cruisers who showed you their loyalty and you Princess hid behind your policy of "you're on your own if you dare not make your air arrangements through us!!!" WOW Customer Focus at its best!!! Well, we won't be alone in abandoning Princess for more friendly seas as they will never return either!!! Sayanara Princess!!! Read Less
3 Helpful Votes
Sail Date: February 2018
My husband, and I planned on this cruise for over 2 yrs. We were so excited to visit a part of the world we did not see before, and like the list of ports we would visit. When we booked this cruise (on board the Regal Princess on a prior ... Read More
My husband, and I planned on this cruise for over 2 yrs. We were so excited to visit a part of the world we did not see before, and like the list of ports we would visit. When we booked this cruise (on board the Regal Princess on a prior cruise), we were given information the Diamond Princess was going to be a newly refurbished ship, with upgrades throughout. What was not told to us was the Diamond Princess did not have the Princess exclusive International Cafe, Vines, or the Pizzeria! These are Princess passenger favorites! The Piazza had always been a great meeting place with friends for a coffee/pastry/dessert/wine & pizza, and all of the above. While that was disappointing, we made the best of it, and found other places to meet. The weather was uncooperative at best. We missed not one, but two ports. Excursions were cancelled, we had more consecutive days at sea in rough weather. There were more than two times the doors were roped off so that we could not exit the ship to stand/walk outside. I realize it was in the nature of safety, still it was disappointing. The pools were drained, again due to the poor weather. The movies under the stars played but you couldn't enjoy due to high winds, and rain on, and off. The rug at our slider door (D409) had to be pulled up, and towels placed due to water getting into our cabin from the high swells. This went on for a couple of days. The bathrooms are old with mildew on the shower walls. On days you could stand on your balcony you could hear "crickets"..no literally..Crickets! I thought it was my imagination hearing cricket all above me. It was while I was walking on the 15th deck did I actually see them! Alive, and dead - crickets everywhere! When questioned about it, I was told they always get bugs from Auckland! That would be yet another thing we were not informed about when we booked. It would have made the difference of booking this particular cruise or not. Princess did not seem concerned with it at all. No! Bugs, and critters do not belong on a luxury cruise liner no matter where it sails!To soften the blow of the many disappointments on this cruise, the Cap't. relayed a refund of $100 AU to be used on the ship, as well as a 15% discount of what we paid for this cruise to be used on a future cruise. While you have 2 yrs. to book when you purchase a future cruise on board, this 15% discount needs to be used by end of 2018. Poor planning in my opinion. Keep it consistent with rules of the future cruise program. So while we had a great time with friends, and the food of course was terrific, the service staff always wonderful, after being excited for 2 yrs. waiting to sail in this part of the world we left feeling we didn't get to see what we planned for. Read Less
4 Helpful Votes
Sail Date: February 2018
Embarkation was fine and we were on the ship within 45 minutes. Cabin was fine. Staff in all the bars and restaurants were great. The buffet is not big enough for the amount of people on the ship with the usual walking around and around ... Read More
Embarkation was fine and we were on the ship within 45 minutes. Cabin was fine. Staff in all the bars and restaurants were great. The buffet is not big enough for the amount of people on the ship with the usual walking around and around trying to grab a trouble at breakfast and lunch was a pain!!!!!! Especially with so many days at sea people were using the tables to play cards. First port of call was Tauranga where we did the tour to Hobbiton was good even though I've never seen any of the films!!!!! When we got back to the ship then was an announcement from the captain that we wouldn't be stopping at Akora because of high winds and the ship would be staying in port until 4am the next morning and you could get off but had to be back onboard by midnight. We then spent 3 days in rough seas,caused by cyclone Gita, to get to Port Chalmers for Dunedin. We used the shuttle to get to Dunedin from the ship good value at $15. Didn't do any excursions but had a walk around the station and town then got a cab to the castle which cost $110 round trip and the driver gave us a bit of a site seeing trip great value for four people. Not a lot to see or do in port Chalmers just a couple of pubs and some takeaways. The scenery leaving port is loving . Next day was cruising fjord land which was spectacular and one of the highlights and we we told only one in four ships gets in due to weather. The next two days were spent crossing the Tasman Sea in really rough seas!!!!! Next stop Hobart where we got a cab to Bonorong wild life park where we fed kangaroos see koalas wombats and Tasmanian devils. Great few hours and can easily be done on your own. This was followed by another sea day on which we were told we wouldn't be going to Melbourne because of winds and the narrow channel that is used to get to the dock so more circling around the Tasman sea for two days until we reached Sydney. We only heard from the captain when it was to make an announcement that we weren't going to dock somewhere,it was his last cruise before retiring. Not really a lot went on on all the sea days we had just the usual quizzes, bingo, and art auctions and lectures. The occasional band by the pool for an hour weather permitting but not much else. We were refunded $100 for missed ports of call and $39 for port taxes plus 15 per of the price of your cruise to come off another cruise with Princess. Don't get me wrong we did have a good time and met some lovely people but all the sea days made it feel a bit like Groundhog Day which by the way was shown on movies under the stars!!!!!! Read Less
Sail Date: February 2018
We both wanted to cruise the NZ fjords, so chose this cruise . Weather impacted so we missed one NZ port and Melbourne too, so that was disappointing, but they cannot control the weather... Cabin was nice, clean and roomy. Food was ok ... Read More
We both wanted to cruise the NZ fjords, so chose this cruise . Weather impacted so we missed one NZ port and Melbourne too, so that was disappointing, but they cannot control the weather... Cabin was nice, clean and roomy. Food was ok - not the best we have had..but not the worst either....seemed slightly aimed at the Amercian market. There were alot of Americans on this cruise. Entertainment was good. The onboard shows were good, and some of the vistor acts were great. Wasnt fussed on the Robbie WIlliams act, or the Adele - not my kind of music but did enjoy very much The Forever everly tribute. Ship was clean and staff were very helpful. We didnt do the arranged port excursions, but overall enjoyed the cruise. Embarkation and disembarkation were fine. The scenery through the fjords was magnificent..well worth a visit...the public rooms were nice and we enjoyed using the pool. Read Less
2 Helpful Votes
Sail Date: February 2018
This was our 2nd time on Diamond Princess and 2nd time with Princess Cruises. We have completed 7 cruises altogether. Our favourite time on our cruises have been the pre dinner drinks, most often we visit the bars where we feel most ... Read More
This was our 2nd time on Diamond Princess and 2nd time with Princess Cruises. We have completed 7 cruises altogether. Our favourite time on our cruises have been the pre dinner drinks, most often we visit the bars where we feel most welcome and the bartenders have a likable nature and sense of humour, also happy hours help too. On this cruise there was only one bar that gave us the experience we enjoy, Romel and his team were so good at creating an atmosphere and making people feel very welcome, hence we met so many new people at this bar, and there were no happy hours at this one, so we paid full price, but it was worth every cent. The rest of the cruise was relaxing, but did lack the wow factor, officers weren't that visible, the captain wasn't that dynamic, not like others in our past cruise experiences, he sounded professional though and with a cyclone passing through, good to know stable, slow & steady was at the helm. Read Less
3 Helpful Votes
Sail Date: January 2018
After a two week holiday in New Zealand for mum, dad and three children, I had planned to take mum and the kids on a short voyage back to Sydney on the Sun Princess. I have been on a few cruises but mum and the kids had never sailed on a ... Read More
After a two week holiday in New Zealand for mum, dad and three children, I had planned to take mum and the kids on a short voyage back to Sydney on the Sun Princess. I have been on a few cruises but mum and the kids had never sailed on a cruise before. I thought that a four day voyage would give them a sample and perhaps if they liked it, we would be able to take a cruising holiday in the future. Unfortunately, as we were ascending the ramp in Auckland our noses were assaulted by an awful smell like that of sewage, such as that from a septic tank. I said that we should hurry up and get on the ship to escape it. But guess what; the smell was coming from the ship, not the ramp. Some parts of the ship were free of the smell. Our rooms were on Baja deck and my son and I were in a cabin which was only a short distance from my other half and my two daughters and our cabin was free of the smell. Unfortunately, the mini suite occupied by the girls was affected very strongly. My daughters disliked it but were not sick. The missus though, felt quite ill for most of the journey and threw up several times. She could not eat for most of the time so missed out on the delicious meals that the rest of us were able to enjoy. We complained to the sympathetic cabin steward who told us that many other people were also suffering from the stench and that the crew were attempting to fix the problem. He suggested that we leave the windows open, but it was too hot and humid for that. The promenade deck forward on the starboard side was also badly affected by smell and though also terrible, it was slightly different, although it still smelled like sewage. This made it unpleasant to use the deck to walk around for some excercise. Just about everything else about the voyage was good. For the first couple of days we dined in the Marquis restaurant, but we soon decided that the buffet was much better and didn't return to the restaurant. There was a greater variety of food to be had in the buffet and it was excellent. Also the smell was not evident in the buffet though it was in the dining room, though not to such an extent as in the mini suite. There was a very good variety of movies and entertainment both on the big screen or on the tv in the privacy of the cabins. The swimming pools were just the right temperature for us and were never crowded so we spent quite a bit of time in them. Everything was as good as it could be apart from the smell. Now it looks as if we will not be taking another cruise. The kids and I said that we would like to, but the missus does not want to risk that, and I would not put her through such an ordeal again so I guess that's the end of that. Read Less
3 Helpful Votes
Sail Date: January 2018
We have sailed with Princess on 8 occasions which has included 1 previous trip on this ship so we knew what to expect about its age and condition. However in my opinion it is time to completely refurb or retire this ship as it is really ... Read More
We have sailed with Princess on 8 occasions which has included 1 previous trip on this ship so we knew what to expect about its age and condition. However in my opinion it is time to completely refurb or retire this ship as it is really getting too shabby and the constant sewage smell on the promenande deck makes it really unpleasant, The food quality is OK in the main dining rooms but appalling in the buffet - cold, drab and 'boring' food - no theme nights on our trip at all. Steak restaurant well worth the cover charge with great staff. At the main dining room our table for two request was met with a nightly 'eye roll' and grimace from the lady at the front desk - even when we made it clear we didnt mind waiting for a table it was the same response. If they dont want to accomodate this then they shouldnt offer it. The Happy Hour became a free for all with other guests carrying off baskets full of bottles and then drinking to oblivion on the promenade deck - who would have thought building beer bottle towers would have been a good idea on a moving ship ! Sun lounger hoggers abounded with no action taken and therefore it was difficult to get a good spot in the shade. Cabin was fine and as expected for an inside cabin and the cabin steward an absolute hero. There were some great passengers to chat with which always make for an enjoyable cruise but i'm not sure we will come back to Princess - giving Celebrity a go next time ! Read Less
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