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2 Helpful Votes
Sail Date: April 2019
My father died during the cruise and I needed to amend my travel arrangements. The front desk staff were terrible and it took over 3 days to sort new departure arrangements. I received conflicting information from onboard Front desk staff ... Read More
My father died during the cruise and I needed to amend my travel arrangements. The front desk staff were terrible and it took over 3 days to sort new departure arrangements. I received conflicting information from onboard Front desk staff and onshore Princess staff. Princess gave no credit for existing return flight and I had to pay for a new full fare that was exchanged from Aust$ to US$ to NZ$. The air carrier advised my family that Princess as travel agent had full discretion in making no or little penalty charges to travel. No discretion was applied. I would not recommend Princess on this basis. There was relentless onboard promotion for buying jewellery (Effy) and artworks which was tedious. Food was good and plentiful, entertainment was a bit ho hum - one comedian was absolutely dreadful and the second relied on old hack and tired women-as stupid content. There were two production shows which were excellent. Musicians played similar and in a lot of cases the same songs (how many times can you listen to Hey Jude?!) Onboard activities were limited with the same things recycled through the cruise - movies (same movies returned too frequently); bingo; quizzes (I'm a quiz fan but the same format and type of questions were used across three quiz events, and the events were bumped in face of venue conflict); demonstrations such as cocktail making was view only. Cards as an activity was good (bridge; 500) as there were a fair number of people interested therefore plenty of opportunity to play. However this was organised by participants. I feel entertainment staff often opted out of organising activities, so it dependent on participants to get things going. Venues appeared to be mismanaged in that the act and or audience size wasn't appropriate to the particular venue used. Enrichment activities were limited to forensic topics (potentially good however presenter was poor and used promotional material as evidence) and others were directly linked to the sale of jewellery and artworks. Did two excursions - whole day Moorea swimming and snorkeling which was excellent and the LA Venice Beach and Santa Monica visits. Definitely wouldn't recommend Venice Beach as a destination (old; tired; dirty; broken; grotty) but Santa Monica was nice to walk around (shops; pier; beach) Read Less
Sail Date: April 2019
We chose this particular cruise as we both enjoy Sea days and the cruise experience. This particular cruise from Auckland to Vancouver had plenty of these with only six ports. Time seemed to fly by, with all the activities going on. ... Read More
We chose this particular cruise as we both enjoy Sea days and the cruise experience. This particular cruise from Auckland to Vancouver had plenty of these with only six ports. Time seemed to fly by, with all the activities going on. The crew and staff were friendly and welcoming. Activities were varied and plentiful should we wish to take part. And the food .well that was great! We chose often to go more casual dining in the horizon or indeed catch a movie and have pizza. But we also went formal to anytime dining, in the dining rooms available to us, whereby the waiters would be friendly and helpful. We had a back to back cruise so continued on to Alaska, we found that the leg from LA to Vancouver changed the dynamics of the passengers as many left in LA and others came on for a short cruise to Vancouver, then new people joint the ship for Alaska, which changed again, so this was a new experience for us. However, this did not deter from a great trip Read Less
1 Helpful Vote
Sail Date: March 2019
We have been on more than 10 Princess cruises and this ship by far is the worst. Mini suite is so much smaller than on the older ships, had to move the table each time to be able to walk past the sofa. Balcony is so much smaller and not ... Read More
We have been on more than 10 Princess cruises and this ship by far is the worst. Mini suite is so much smaller than on the older ships, had to move the table each time to be able to walk past the sofa. Balcony is so much smaller and not enough storage cupboards. Bed was also not as comfortable. We had set dining and the choices and quality of food was not as previous, usually cold and slow service due to the amount of tables waiters had to serve. Best food by far was room service, it was hot and tasty, usual options were available. Marketplace was always busy and passenger hygiene severely lacking, food aimed at Asian market. My husband and I caught a terrible cough in fact I had to be admitted to hospital upon my return as it turned into a chest infection. Ship too big, too many people and lack of walkway space. Would definitely not go on this or any of the other new ships Princess are building. Smaller and older ships so much better, I just hope that our cruise in September, which is on the Sapphire Princess, which we have been on before and loved, will make up for this extremely disappointing cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
We loved the itinerary, but were so disappointed to find that our excursion had been cancelled last minute by Princess with no offer to help replace it. So we were on our own in Wellington. Then the ship had a delay with fog in Dunedin ... Read More
We loved the itinerary, but were so disappointed to find that our excursion had been cancelled last minute by Princess with no offer to help replace it. So we were on our own in Wellington. Then the ship had a delay with fog in Dunedin and could not dock an hour later because the tides were too low for this immense ship. The one Princess excursion to Waitupo and Rainbow Springs that was not cancelled was excellent! We also loved the Milford Sound fiords day. The entertainment on the ship was also very good, with Magic, Encore, and musical productions. It’s important to get there at least 30 minutes ahead if you want a seat though. Restaurant service in Anytime Dining was good with Ferdie as our favorite waiter. We were also extremely frustrated with erroneous bar charges that took multiple trips to the desk over several days, along with phone calls. Each time we were assured that it was corrected only to find that was not true. ( We had ordered just two glasses of wine one night but were charged for six!). These were finally corrected just an hour before we debarked. All of this left a very bad taste with Princess! We have never experienced problems like this on other cruises including Norwegian, Holland America, Gate One, or Azamara. We have already scheduled future cruises with Azamara and Celebrity, and will probably not sail on a large Princess ship again. Read Less
1 Helpful Vote
Sail Date: March 2019
MAJESTIC PRINCESS We did this trip for our 25th anniversary. Thanks to the Princess staff for the lovely banner and balloons. EMBARKATION was poor due to us receiving the wrong wharf information. We had Prince’s wharf in our ... Read More
MAJESTIC PRINCESS We did this trip for our 25th anniversary. Thanks to the Princess staff for the lovely banner and balloons. EMBARKATION was poor due to us receiving the wrong wharf information. We had Prince’s wharf in our itinerary but the day before we received an email telling us it was now Queen’s wharf. After being dropped at Queens Wharf, we had to trawl our suitcases through the busy ferry terminal to get to where the ship actually was on Prince’s wharf. Not sure what that was all about. Once at the right place everything went very smoothly. DISEMBARKATION was good. We booked the Princess airport transfer as it was only a few dollars more than public transport would have cost us and meant we were basically ship to airport (without getting too wet). Cabin L228 Cabin was comfortable and our steward Gomez was excellent. Bed was comfortable to sleep in but pillows were poor. One feather, one foam. I dislike feather but foam was not firm enough for me. Bathroom was extremely tight and neither of us are large people. Plenty of hanging space but not many drawers. Small fridge in cabin. Two USB ports but neither worked. Windows in need dire of cleaning, very annoying when going through the fiordlands. Also deck balcony glass impossible to see through and as you sit at a low level very annoying. The buffet marketplace is well set out so people have areas to go for what they want. Food choices ever changing and difficult to get to try everything or you would explode. Food is enjoyable, plenty of choices for all tastes. Just lacking seasoning but that is understandable due to the numbers aboard. Dining rooms are well decorated and spacious. Found food to be bland and either under cooked or over cooked. I have dietary requirements and tried to speak to the maître de as requested on the first and second nights in dining room. This did not happen and I was given food I am allergic too. After this everything was sorted out for me in the dining room. Harmony restaurant was enjoyable and worth the money. People we met liked the Le Mer food. Lots of small food places to get burgers, hotdogs, ice cream, noodles. Bakery cakes looked superb but were sometimes not quite as tasty as they looked. Loved Alfredo’s on deck 6. Great pizza and veal tortellini. Drinks packages are available but you need to work out for yourself if they are worth it. We didn’t buy one. Plenty of places to sit and read, have a drink, or play games. Laundry facilities on are all decks 7-15 at rear of boat. Some are larger than others. Very easy to use as you swipe your ships card to buy tokens for washers and dryers and powder, bleach and dryer sheets. Could do with more dryers though as wash takes 30-35mins and dryers 40-45mins. Causing a backlog waiting for dryers. The ship itself is clean and quite pretty. Crooners lounge was always good for a quiet pre dinner drink. Crown Grill was more pub like and livelier. Did an English pub lunch on two occasions which we never tried. Hollywood adults area on deck 17 at front was relaxing. The pool and hot tubs were lovely. Lounge area lacking enough of the comfortable loungers. Smoking area is outside on 17 starboard and if you forgot and went out the wrong doors you got a face full of smoke. Main pool area is spacious but busy on a sunny day. Liked the skywalk. Overall the ship was well appointed and enjoyable and we would sail on her again. Crew were overall polite but not overly friendly like other cruises we have been on. Downside. Usual problems with finding a seat at certain entertainments. Atrium activities and Princess Theatre shows especially. Something needs to be done as some people were saying they had seen the early show and went again for the later show. This left people standing in the aisles which blocked those sitting at the back. Surely a ticketing system using your cruise card could be designed so you could only get in once unless there was space. Spoke to a staff member but felt I was being humoured. Another staff member did come and move those standing in our view. Would travel on this ship again. TAURANGA Ship actually docks at Mt Manganui so you need to get shuttle or taxi into Tauranga itself. Just walked off ship. Nice seaside area with good coffee shops. We walked to the top of Moturiki Island then had a coffee. This is main port for Hobbiton which we had done prior to cruise. WELLINGTON Went on free shuttle into town. Rode cable car to top of hill then walked down through Botanical gardens. Stopped for a cup of tea in the rose garden then had a stroll to Old St Pauls church then we caught shuttle bus back to ship after a short ride around Wellington. AKAROA You tender in at this port so allow time if you book a private tour. We had organised to ride a V8Trike with Marty. We did the 1hr ride which was great. We then had lunch in town, lovely fish and chips and green lip mussels. Very easy to walk around this small quaint town. DUNEDIN Unfortunately we did not make this port due to a fog bank which caused us to miss the tide to get into dock. FIORDLANDS Cruising through the three sounds on a beautiful sunny day was wonderful. The ship cruises one way through DUSKY and DOUBTFUL sounds then has to turn around in MILFORD sound. Meaning you see everything twice or everything from your balcony. HOBART We booked a ship shore excursion to Mt Wellington and the Botanic gardens. We had to clear customs here which held the tours up by a small amount of time. Whilst enjoyable and I thought good value for money, I felt hurried in the gardens and we lacked time on Mt Wellington. The tour was booked as Mt Wellington then Botanic Gardens and we planned to spend extra time at the gardens then make our own way back to the ship. This obviously didn’t happen as we did the gardens first. DAYS AT SEA are relaxing days or there was plenty going on if that is your choice. Read Less
3 Helpful Votes
Sail Date: March 2019
This a cruise you can do regularly and never get bored. The Princess ships make it one of the most comfortable and easy cruises to do. They provide the smoothest embarkation and disembarkation, the finest food on the sea, served by a ... Read More
This a cruise you can do regularly and never get bored. The Princess ships make it one of the most comfortable and easy cruises to do. They provide the smoothest embarkation and disembarkation, the finest food on the sea, served by a dedicated and friendly crew. The staterooms are spacious well appointed and kept that way by a caring steward, always at hand to tend your every need. Entertainment is the best of any cruise ship, with highly talented musicians, singers, dancers and production staff to deliver world class productions. Shore excursions are carefully chosen to offer you the best days in port, offering local and extended tours to capture the essence of the area visited. Overall service and assistance during the cruise is a Princess tradition and the variety of activities provided, ensures a most enjoyable experience. Specialty restaurants are a feature and cover the tastes of all nations, with the finest ingredients, prepared by top chefs. there is something for everyone who boards a Princess ship. Read Less
Sail Date: March 2019
Such a fantastic ship and the step up in quality from our previous provider was HUGE. I didn't think it would be that different from our previous cruises but it really was. The rooms were so much tidier and newer. The bed was very ... Read More
Such a fantastic ship and the step up in quality from our previous provider was HUGE. I didn't think it would be that different from our previous cruises but it really was. The rooms were so much tidier and newer. The bed was very comfortable and the air con worked well. On previous cruises the air con didn't work which was horrid. Food was fabulous, outstanding in fact and we all put on weight lol. I think above all the dining staff were superb - they went above and beyond their duty each night and we really were grateful. We ate in the Symphony restaurant and recommend it highly. We had a meal in one of the specialty restaurants but we still preferred the Symphony. We thoroughly enjoyed the entertainment which was also a big step up from the previous provider we've used in the past. We would definitely recommend this ship over other providers of similar value. We were so impressed that we have booked two more cruises with this company. Read Less
6 Helpful Votes
Sail Date: December 2018
Chose this cruise because it had an associated land tour after the cruise. The major issue was neither the cruise or land tour. It was what Princess did during booking. We booked a room almost one year before the cruise on deck 14 (room ... Read More
Chose this cruise because it had an associated land tour after the cruise. The major issue was neither the cruise or land tour. It was what Princess did during booking. We booked a room almost one year before the cruise on deck 14 (room 505) with a balcony on the starboard side after much research. After everything was paid and approximately 45 days before the cruise they gave our room away without our knowledge or permission. We didn't learn this until we were printing the boarding pass which showed a room on deck 9 starboard aft. We called both Princess and our travel agent requesting our original room back. Princess said this was an upgrade and refused to give it back and our agent said she would have to get permission from the new people. They didn't get our approval why theirs? Anyway after many calls and arguments they finally gave us a room on deck 14 but it was not a location we wanted. It faced the aft of the ship and the location was similar to one we had on another cruise and didn't like. We couldn't cancel for two reasons, the cancellation charges and other plans we had booked before and after this cruise. So we accepted their room offer, but they will never get another cruise out of us. Now for the ship itself. Food was mediocre at best in the buffet and the La Mer restaurant which was the only specialty restaurant we visited. The buffet started shutting down food lines around 6:30 pm each night. They also closed off 1/4 of the buffet twice during the cruise for a Crab Shack specialty night restaurant. Next one port required tenders. There wasn't enough tenders to get the 3500+ people off the ship in a timely manner. Also it took an extra hour beyond the posted return time to get the people back on the ship. A ship this large doesn't need to do ports that require tenders. During the cruise and land tour we discussed these issues with travel agents and people which have done many Princess cruises, most of them were appalled with this cruise. We have done over ten cruises with different cruise lines and this was the second worst ever. Never again! Read Less
5 Helpful Votes
Sail Date: December 2018
So I have been on many cruises in the past. Princess cruises was my first cruise ever in fact. I had nothing to compare it to at the time so I loved that cruise. My kids were very young so I had no real time for entertainment then. I have ... Read More
So I have been on many cruises in the past. Princess cruises was my first cruise ever in fact. I had nothing to compare it to at the time so I loved that cruise. My kids were very young so I had no real time for entertainment then. I have cruises on carnival, royal Caribbean and Norwegian and all of those are fun. Princess is the most boring cruise I have ever been on. There was nothing going on ever. I brought teenagers with us and they were bored out of their minds which was really disappointing since I spent so much money on this cruise. For the first time in my life I couldn’t wait until this cruise was over and I have never felt that before. They cater to old people and people who like quiet refined entertainment. Lots of orchestra bands playing everywhere always!!! It was annoying to say the least. On sea days there was no entertainment besides outdoor movies or playing your own cards or board games. Many people reading all over the ship. That says a lot about the kind of cruise ship this is. BORING!!!! The service is great, the staff is friendly for the most part but if you are under 60 and if you like to have fun, this is not the ship for you! Evening entertainment was just as dismal as the day with many classical musical shows and very few upbeat events anywhere to be found. Read Less
8 Helpful Votes
Sail Date: December 2018
This was our first Princess cruise. We chose it because we are booked for the 2019 World Cruise on Sea Princess, and this was a kind of "dry run" -- if one can have a "dry" run at sea! We are pleased we did it, as we ... Read More
This was our first Princess cruise. We chose it because we are booked for the 2019 World Cruise on Sea Princess, and this was a kind of "dry run" -- if one can have a "dry" run at sea! We are pleased we did it, as we learned a lot. We joined the Cruise Critic message board for this cruise, as well as the World one, and are so pleased that we did. At the meet and greet, it was great to fit faces to names, and have people to wave to in the corridors. We called ourselves the three C's -- Cool Christmas Cruisers -- and the three CCCs certainly fitted this ship -- though I am going to add more. It was Cool (the AC worked overtime, despite the cool weather), Clean (sparkling, in fact), and Colossal (it took us four and a half minutes to walk the corridor from our cabin the bow to the sternmost exit, which was the only way to the Allegro restaurant). It was also Confusing. By the 12th day people were still getting lost, myself being one of them. This can be blamed on a very poor interior design. The Piazza should be the heart of the ship, as the Atrium is on most ships we have sailed, but instead it is an impediment. It is also very noisy, as loud classes, such as Zumba, have to be held there, for lack of entertainment space. And the shops are not in an arcade, but scattered like an airport duty free area, making it very hard to walk through, when there is a crowd. I don't think they were doing much trade; I certainly didn't pause to browse. And then there is Culture -- lack of, that is. There is no card room, and the "library" is a set of shelves in the internet room. Bridge boards and bidding boxes were kept in the entertainment department, and put out in restaurants on sea days, for guests to use, unhosted. Games were played on the dinner tables, on top of the tablecloths. There was also a market held in a restaurant. I have strong reservations about this, which I have reported to the head Princess department in the US. Norovirus is the bane of cruise ships, and carrying publicly used material into the place where food is served is very risky indeed. There was little else of cultural interest. Two theatres, but no enrichment lectures. Each show is performed three times, two night sessions and the next in the middle of the day. I felt sorry for the entertainment department. It is a very hard ship for them. On the other hand, the internet is excellent, with an affable and helpful young man in charge of the internet cafe. Surprisingly, it was CHINESE! There must have been a big promotion in mainland China. If they were expecting a tropical cruise, they were disappointed. The Chinese from Australia and New Zealand were equally amazed, especially as everyone assumed they could not speak English, like their mainland counterparts. So that added to the fun. One night we shared a table with a lovely family. Their daughter, who lived in Melbourne, translated freely, but it was easy to "talk" as her mother had such an expressive face. I was informed that the ship was designed for the Chinese market, which explains a lot, including the interior design (very like a top Chinese restaurant in Beijing), and the double signage. The worst aspect was Cost. The cruise itself was a promotional bargain, but the accounts department is a disgrace. On disembarkation day everyone was talking about how they'd had to fix their accounts. One dear old lady with a cane said she had been charged $299 for a spa treatment! We drink only moderately -- and cut down even more when we found that two single Scotches (blend, not fancy) with water on the side cost $38. We only found this out when we checked our stateroom account, as this is the first ship we have ever experienced where there is no spirits menu, with prices, and where there is no chit presented to be signed in any of the bars. Chits are presented in the restaurants, but even though I added the price ($10 per glass on the menu) to the chit before signing, I was consistently charged $12. And, while it is cheaper to buy a bottle, to cover the next two or three dinners, the bottles seem to be very easily lost somewhere backstage. And now comes a strong warning. I used a debit card linked to my checking account, to avoid the surcharge that comes with using a credit card. The my horror, when I checked my bank account after getting home, I found that while the total on my shipboard account had been taken out on disembarkation day, throughout the cruise TEN other charges had been made, ranging from $8.62 to $130.47. None of them seemed to relate to the actual shipboard account -- the figures simply didn't match. All ten were "pending" so when I phoned my bank, I was able to freeze them. Then I phoned Princess, as the bank officer urged me to do, and was told that these were "holding" charges, and that I would be repaid after the next five working days. Well, I shall be watching my bank statements, meantime, and unfreeze the card if what I was told turns out to be true. But a checking account is an everyday one, with other charges coming in, which makes the reduced balance a problem. Worse still, if this happens during the long world cruise, this double billing is going to really snarl up the finances back home. It is a crazy policy, as it means that we will be doing as little shopping as possible, and definitely cutting down on drinks. Meantime, I will inquire further. If this double-billing does not happen with credit cards, then I will change from debit to credit, and swallow the extra cost. Unfortunately, as my husband says, it has soured our experience on Majestic Princess, and made us nervous about the next one. I am glad to have Cruise Critic to air our concerns, and strongly recommend their cruise roll calls, with their friendly and useful message boards. Read Less
3 Helpful Votes
Sail Date: December 2018
Found ship hard to move around, to many pinch points for the number of people moving through, can't walk around ship on any level. Dining Service was slow and unfinished. Entertainment was all at once, seems to stop everyone doing ... Read More
Found ship hard to move around, to many pinch points for the number of people moving through, can't walk around ship on any level. Dining Service was slow and unfinished. Entertainment was all at once, seems to stop everyone doing everything as not nearly enough space for everyone.Cabin was suitable for our needs, Hollywood area was good, but with no open air smelt of chlorine which upset my nasal issues. Wave bar aft was nice but you had to get a spot out of the wind. Activities seemed to be set up in walking areas in atrium as not enough spaces around the ship so you had to go around the atrium with hundreds of others.staff were mostly friendly but had some experiences with some that were not so great. Embarkation & did embarkation was a breeze, even on tender ports things went smoothly. This ship you will either like or dislike. Read Less
3 Helpful Votes
Sail Date: December 2018
Overall the cruise was ok, it was a Christmas holiday cruise. The service was poor, the food was of a poor quality with the same items repeated every few days. The specialty French Restaurant La Met was amazing, the steakhouse, Crown Grill ... Read More
Overall the cruise was ok, it was a Christmas holiday cruise. The service was poor, the food was of a poor quality with the same items repeated every few days. The specialty French Restaurant La Met was amazing, the steakhouse, Crown Grill was extremely disappointing! I would have to say that overall the entertainment was limited and quite lame - unless you like to dance in the Piazza or attend some limited time jewellery sales pitch!, which seemed to be the only thing promoted each day. While there were some great staff onboard, the majority were uninterested and couldn’t be bothered. The Marketplace essentially served as a staff canteen in the evenings. The ship however was super clean and well kept, as expected given it’s just a year old. The skywalk was cool for the first few days but after that it got a little boring and didn’t seem to have a purpose. They should have put an extra lift or two in because there certainly isn’t enough! Read Less
4 Helpful Votes
Sail Date: December 2018
Majestic Princess, Auckland to Sydney, 18 December 2018 Context: We had previously cruised on the sister ship, Regal Princess (Baltic, August 2018) We note that Majestic Princess has been specifically configured for the Chinese market, ... Read More
Majestic Princess, Auckland to Sydney, 18 December 2018 Context: We had previously cruised on the sister ship, Regal Princess (Baltic, August 2018) We note that Majestic Princess has been specifically configured for the Chinese market, this may not be a good thing when the ship is based, albeit temporarily, in other parts of the world such as Australia. Overall: We judge “Regal” to be far superior in many respects, in particular: • “Majestic’s” roofed-in Hollywood Pool Club is nowhere near as user-friendly or relaxing as Regal’s “The Sanctuary” – which is open to the air. There was always an overpowering aroma of chlorine in the Hollywood Pool Club – possibly attributable to the lack of ventilation. • Regal’s main dining menu selection, food quality and service was significantly superior to that on offer throughout the cruise on Majestic. On the final night of the Majestic cruise the main course had only four items – no meat or fish, one game dish. Table service was indifferent: it was not unusual to have to wait up to half an hour after being seated for menus to be presented. We were disappointed at the very ordinary standard of the Christmas Dinner. This was not four or five star dining. • Even though passenger counts were very similar, “Majestic” always seemed to be very crowded, no matter which part of the ship you were in. It does need to be said that some other dining options on “Majestic” were of a good standard, in particular the lunch buffet, Alfredo’s Italian, and the “English Pub lunch” that was offered twice during the cruise in the Crown Grill. Room service was consistently prompt. Entertainment: Without exception, the stage performances on Regal Princess were exceptional. Not so on her sister ship. The first production show on “Majestic” – “Viera” – was entertaining. Regretably, this standard was not maintained at other performances, with the exception of that by a featured solo artist, singer Will Martin. The “tribute show” to the iconic band “Queen” was a disgrace in every respect, so much so that guests (including ourselves) began leaving the theatre soon after the performance started. The sound was overly loud to the point of being painful – patrons were observed covering their ears and removing their hearing aids: all in all we judged this show to be an insult to the memory of Freddie Mercury. Censorship of the internet: After buying an internet package we discovered that access to some websites was being blocked. In particular we could not access websites operated by two New Zealand Government agencies – The New Zealand Racing Board and the Lotteries Commission. (At this point the ship was actually in New Zealand waters) This was taken up with the internet manager on board, who claimed the ship had the right to block any access it pleased – and asserted that this was outlined in his briefing on internet use (presented on the first day) and in the conditions when signing up for the service. We absolutely reject those claims; he did not and they were not! When pressed further he became somewhat more aggressive and said that if we didn’t like it, that was just too bad! He refused a part-refund of the cost of the package. We suggested to him that the reason for this censorship was to eliminate any form of competition for the ship’s on-board casino and other gambling options. He did not refute this. We fully accept that the ship (or any other internet service provider) should take steps to control access to websites that might be objectionable or illegal. This was not the case here – the sites were completely legal and legitimate. These comments have been referred to Princess via our travel agent. We have not had the courtesy of a response. Read Less
Sail Date: December 2018
I was very dissapointed in our cabin. Firstly theres no excuse for filth. My sheer nylon curtains were absolutely filthy and asked them to be removed and cleaned. Secondly we couldn't and i mean couldn't open the door to the ... Read More
I was very dissapointed in our cabin. Firstly theres no excuse for filth. My sheer nylon curtains were absolutely filthy and asked them to be removed and cleaned. Secondly we couldn't and i mean couldn't open the door to the balcony, so much so they had to take it off in Bay of Islands and put new rollers on. Thirdly the carpet in front of the couch was soaked from the bathroom leaking. That was easily fixed by just cutting the carpet out and putting in new carpet. Fourthly they were working on our balcony 2 days and left a note that they would be back a third day to work on it again (rust) I went down to the guest relation and told them they were not to come into our cabin again under any circumstances. Then on the third day before the finish of the cruise both my husband and I got sick, really sick I mean. I went to the doctors on the ship and after paying $500 for an injection and 10 antibiotics which cost $120 AUD. Now three weeks later I am still sick, it went to pheunomia, I am still on antibiotics. I feel that they are not sanitising properly. There were so many people sick. At the doctors they tested me for influenza and something else which they said I didn't have, but on the TV when we got home it said it takes 24 hours for the results to come back for influenza. So who knows???? Other than all that I personally love this little ship but the cabins need updating. The staff are wonderful and the food is wonderful too, especially at nighttime. They did compensate us with 20% off a future cruise based on the price that we'd paid for this cruise. Read Less
2 Helpful Votes
Sail Date: December 2018
This is a very large ship however we never encountered a crowd! Seriously. We did pay extra for Club Class dining so that we could be seated and eat whenever we wanted to; this worked really well for us. Although the food was not ... Read More
This is a very large ship however we never encountered a crowd! Seriously. We did pay extra for Club Class dining so that we could be seated and eat whenever we wanted to; this worked really well for us. Although the food was not necessarily better in Club Class (we ate some very nice dishes at lunch from the buffet). We took part in activities like trivia and observed the game shows; the evening comedy show was excellent! We didn't use either of the pools (the outside pool is small and always full of kids) while the adult pool is indoors, but it looked nice. There was always a quiet place to sit and read -- or just watch the ocean go by. Staff were friendly and very helpful. One important tip: Princess gives a $100. ship board credit for US military -- active duty and retired. NO MATTER WHERE YOU LIVE. I booked the cruise from Australia and was told I was ineligible. After talking with the Future Cruise staff on board -- I am eligible -- but the Sydney Princess office gave me the wrong information. Not impressed -- and no ship board credit. Read Less
1 Helpful Vote
Sail Date: December 2018
Having had a few clients that were not impressed with the Majestic Princess (I am a TA) I but my hubby choose this cruise for the main reasons that it was a new ship, we get to cruise NZ again and spend Christmas on board.The ship is ... Read More
Having had a few clients that were not impressed with the Majestic Princess (I am a TA) I but my hubby choose this cruise for the main reasons that it was a new ship, we get to cruise NZ again and spend Christmas on board.The ship is large (143,700 tonnes) and the only time it felt crowded was in the World Fresh Market Place (normally called Horizon Buffet on most of the other Princess ships). There was a mix of Aussies, Kiwis, Americans, Canadians and lots of Chinese folks and everyone got along well. We had a Balcony (BD category) D709 which had a huge balcony and it was "double" the size of other balcony staterooms below and above us. It was also situated near the aft lifts and near enough to the laundry if you needed that as well. My only issue with these type of staterooms is that you do not have a couch to sit on (I believe these are only in the Mini Suites and Suites) so you will have to put up eating your food either on the bed or out on the balcony. The food as good considering the amount of people the Majestic had to pump out all the time. All of the eating areas were meticulously clean and there was plenty of staff on duty all the time. We had our breakfast delivered each morning and would have a quick bite to eat at lunch from the World Market Place. Also tried the hamburger bar once and the soup from the Noodle bar. There were no dumplings being offered this cruise from the Noodle Bar (besides those in the soup). A few times I saw people eating the Lobster (additional price) and it looked good. We ate dinner in the Alegro Dining room each night and always enjoyed the food. My one complaint is that Princess has released a new wine list for this ship and the prices seemed to be very expensive compared to the other Princess ships that I have cruise on. Example - a bottle of Aussie Shiraz was selling for $56. There was no extra service fee added so that was a bonus. Also remember when any Princess ship is based cruising ex Australia the currency onboard will be AUD$. The entertainment was good but the Princess Theatre was always packed so you had to arrive early if you wanted a decent seat. Overall it was a nice cruise, we got to visit NZ again and were blessed with good weather (stunning weather when we cruised through the Fiords). Well done Princess. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose the cruise for the destination as we wanted to be in Sydney for the New Year Celebration and the cruise ended on December 30th. I was very disappointed in the Lotus Spa on this ship. I booked a 90 minute massage and upon my ... Read More
We chose the cruise for the destination as we wanted to be in Sydney for the New Year Celebration and the cruise ended on December 30th. I was very disappointed in the Lotus Spa on this ship. I booked a 90 minute massage and upon my arrival was shown to the co-ed “relaxing” area. This was not a spa atmosphere - more like a doctor’s office waiting room. No nice bathrooms to relax in, not even in the treatment room. Totally co-ed. No free use of whirl pool, sauna or steam room, but you could buy a week pass for $199 to use them (The Enclave”). Was told by spa personnel that this ship wasn’t like the other Princess ship spas and they needed to control the amount of people using the spa whirlpool, etc and that is why they charged for them. However, the message was wonderful! Just wish I could have relaxed before my message. Felt very disappointed about that. Hollywood Pool Club was Adult only, no charge and it was lovely. Very relaxing and serene and no charge. I just chose to lounge and read a book. We did pay extra for Club Class but did enjoy not having to wait at all for a table for anytime dining. It was really nice to have a special section reserved for Club Class. The waiters were phenomenal! We sailed over Christmas and felt that they did a wonderful job with Christmas decorations and celebrating Christmas. Christmas Carols were sung and everyone joined in. On Christmas morning Santa appeared in the atrium and had a gift for every child under 12 yrs. Every child got to take pictures with Santa and his helpers. It’s a beautiful ship but felt crowded in the corridor the public areas. Personally, too big of a ship for me. Will definitely use Princess again but will sail on the smaller ships. Our ages are 59-65. Read Less
1 Helpful Vote
Sail Date: December 2018
This cruise was our 'move-over' cruise from 2016, so we were upgraded to a Club Class Mini Suite. We combined this with the New Year cruise so had 25 days aboard the Majestic! We have been on many New Zealand Australia ... Read More
This cruise was our 'move-over' cruise from 2016, so we were upgraded to a Club Class Mini Suite. We combined this with the New Year cruise so had 25 days aboard the Majestic! We have been on many New Zealand Australia cruises, so for us the ship was the destination. We also had the pleasure of cruising with friends we met on the Diamond in 2010, plus introduce another friend to the pleasure of cruising. Embarkation was easy, although dropping off the luggage in the morning was a mission due to the traffic on the wharf. Also dropped off our Aussie friends at the same time (11am), who boarded and they were in their cabin before DH got home (12 kms away!) When we embarked it was fast and smooth. Ship: Lovely new ship with a slightly weird layout due to being configured to the Chinese Market. Same layout as Royal and Regal but some areas used differently. Found it easy to get our bearings and the electronic signage all over the ship was great. Vines became our pre-dinner hangout (with tapas provided) and Crooners our after dinner spot, and before and after shows as it was adjacent to the lower access to the Princess Theatre. TIP: wheelchair and walker users - there are areas on the lower level of the Theatre where you could sit and be in close proximity to the stage, which was wonderful. Cabin B433 - Accessible Club Class Mini Suite Lovely large cabin with angled balcony which was sheltered because of the forward decks being further out. Heaps of space and heaps of storage. Has a pullman bed and large pull out sofa (great for a family of four). Hardly saw the steward and the service did not seem to be any more than a standard cabin. Dining: Dined a couple of times in Club Class and then gave up as no one seemed to share and our friends were Anytime Dining, so joined them instead. BUT dined there each day for breaststroke as there was always a queue and we could go straight in without waiting. Service was amazing. Menu no different to the other MDRs. Entertainment: Great shows and entertainers. Went to all but a few, usually to the late show as it was easier and less crowded. Crooners and Vines: Barman were fantastic - great service and great fun. Crown Grill - wouldn't bother again as the atmosphere was missing and frankly the meal no better than the MDR La Mer - wonderful (try and get a window seat). Food amazing and so was the service. Our gluten free friend was well catered for. Alfredos - great Pizza and fantastic desserts. Sometimes there was a queue and a wait time on the pizza but that was no biggie. Read Less
3 Helpful Votes
Sail Date: December 2018
I want to share some very good aspects and some not so good issues. Start with the good then bad and finish with the ugly. The good was the buffet, Hamburger grill, fitness center, and some of the service. The bad was one of our shore ... Read More
I want to share some very good aspects and some not so good issues. Start with the good then bad and finish with the ugly. The good was the buffet, Hamburger grill, fitness center, and some of the service. The bad was one of our shore excursions "The Train Ride" to no where and stop at stops of nothingness ( it was a waste of money and a wasted day). The ugly is what I call it when you go to the service desk three to four times to get information or fix an issue and receive different advice or information every time from a different representative. We had the same issue with the activity crew in trying to do a simple activity such as volleyball. (little help and different answer when you did talk to the activity crew). If I was to sum up what the cruise was like is to say "This one is for retired people." Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this cruise to experience a reasonably new ship and to have a Christmas at sea. We overnighted in Auckland before going down to Princes Wharf about midday on the 18th. Our bags were whisked away in a flash and we then presented ... Read More
We chose this cruise to experience a reasonably new ship and to have a Christmas at sea. We overnighted in Auckland before going down to Princes Wharf about midday on the 18th. Our bags were whisked away in a flash and we then presented ourselves at Check In. As we were the first deck to load we were on the ship around 1230hrs and got our first look at the Atrium all decked out for Christmas with Carolers preparing to welcome all with Christmas cheer, We decided on a quick visit to our stateroom to dump our carryon luggage and then head off for lunch at the World Fresh Marketplace on deck 16, There was plenty to select from and we were soon replete and off to our Mini Suite (R210) on Riveria Deck (14) to unpack and meet our Stateroom Attendant Johner who looked after us very well throughout the cruise. The cruise itself was everything we expected it to be and more. (Snow in the Atrium during Christmas Carols, lovely food all over the ship, friendly helpful staff everywhere and what a beautiful ship decked out in her Christmas finery). She is indeed a beautiful ship but some small things puzzled us, like no wrap around Promenade Deck (deck 7), having to jog into and then out of the Sports court as you do laps and more could be done with the mini golf greens to make them interesting. The trek from the front of the ship to the Allegro Dining Room requires the use of more than one deck as there is no way to walk the length of the ship on deck 6. (where the Concerto and Allegro dining rooms are located). Still good for the digestion I guess. These things should not detract from the ship as a whole. She is indeed a Majestic Princess. We were located in the Allegro dining room (Tradional Dining) and were looked after by Elvie and Roy. Elvie is the consumate professional. She is vivacious and funny and we didn't just eat there; we were entertained and enjoyed every moment of it. Roy is a shy young man, but very friendly and efficient and looked after us well. They were a great team. As for our Stateroom it was excellent even for three people. The only small problem was that the curtains which divide the room didn't mearly meet in the middle. It was kept clean and tidy throughout the cruise. The entertainment on this cruise was absolutely first class, from the shows in the Princess Theater, the entertainment in the Atrium and of course the other bars and showrooms although we didn't spend much time in these. The Cruise Director was efficient, funny and had the ships entertainment running like clockwork. He even ran a Christmas Church service which was well attended. I think this is all I need to say about this cruise. I do however have to mention the disembarkation in Sydney. It was smooth, rapid and we were in a Taxi heading for our accommodation in a most timely manner. Top points for this. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise to celebrate with a friend who was turning 70. Having this celebration and Christmas on board was a highlight. The boat was decorated throughout with Christmas decorations, making for a pretty sight. Whever you ... Read More
We chose this cruise to celebrate with a friend who was turning 70. Having this celebration and Christmas on board was a highlight. The boat was decorated throughout with Christmas decorations, making for a pretty sight. Whever you dined the food was exceptional along with the staff that worked continuously throughout. Talking about the staff - we made conversation with quite a few to learn where they came from, how long had they been on board and whether they enjoyed working for the Princess and they in return found out about us. In short - very happy and friendly. Cabin was small but still well set out and decorated. Chai, our housework saviour was spot-on! Bed was made, room tidied, bathroom cleaned and towels changed, each day. At night he straightened the bed and left two chocolates for us to enjoy. For us woman, this alone is magic, it left us time to enjoy the cruise. Entertainment each day and night was well orgainized and plenty to visit. Bar attendants quenched our thirst without a hitch. Entering the Dusky, Doubtful and Milford Sounds on a beautiful day was breathtaking. Sydney harbour is very pretty. We parked between the opera house and the bridge!!! Embarkment and Disembarkment was so easy, thanks to the experienced staff. So, thank you Majestic Princess for a lovely cruise and for ordering the calm seas. Read Less
2 Helpful Votes
Sail Date: December 2018
This is only the sixth cruise of my lifetime (on five different lines) and it was easily the best of the lot - to say nothing of the tremendous value it represented versus Regent et al. Even if all six cruises had identical prices, this ... Read More
This is only the sixth cruise of my lifetime (on five different lines) and it was easily the best of the lot - to say nothing of the tremendous value it represented versus Regent et al. Even if all six cruises had identical prices, this cruise would have earned first place by a wide margin. The ship, itself, is so new and well-maintained that it spoiled us with its finishes and amenities. Embarkation was truly efficient and we never felt there were 3500 guests and another 1500 staff. It always was so spacious - a genuine achievement. The staff was a tremendous blend from around the world - Antonio from Portugal did a yeoman's job as our cabin steward and Monika in guest services lounge was priceless to us in terms of helping secure meal reservations for our difficult party of 7. Room service in the mornings was unbelievably precise and prompt - the best we've ever experienced. Great amenities for the kids and teens (of which there were many on this Christmas Cruise). Our captains (one from NZ and one from Italy) did a tremendous job with the seas and we had the smoothest sailing I can remember. Our day in the Fjords and Milford Sound was one of the most rewarding, sunniest and relaxing days I will ever live. Harmony Restaurant (and expecially Caesar) won our hearts for the extraordinary menu, service and ambience. Crown Grill was the best team on the ship - Dennis at the front and Jaron from Serbia - best waiter anywhere on the ship. The Concerto and Symphony dining experiences were average in terms of both food quality and inattentive service (mostly from inexperienced, young Eastern European servers). La Mer was a standout experience until that music starts to play in La Piazza below and any opportunity for a civilized experience goes out the window. The music on the ship was uniformly bad (the open La Piazza is a genuine problem for programming) and the 'program staff' was an odd group with an over-inflated sense of self-importance, but they could not detract from this extraordinary experience and the truly flawless itinerary. One significant disappointment was that tidal levels significantly shortened our visits at every port and as my family was strictly doing independent shore excursions, we were under outrageous pressure throughout the cruise to return under the shortened time frames. There was always a tour that arrived after the ship was already to have departed (according to the posted 'All Aboard' time) during this particular sailing. Leaving from Auckland, sailing Milford Sound, visiting Tasmania and Melbourne and arriving in Sydney (at Circular Quay, no less) is a simply flawless itinarary. Christchurch, Dunedin and Rotarua are all brillint spots to visit and pre- and post- tours in Auckland and Syndey are not to be missed. This itinerary is a 5 out of 5 and being onboard with mostly Kiwis and Aussies made the trip especially pleasant for us, as Americans who are not accustomed to such polite colleagues. Read Less
3 Helpful Votes
Sail Date: November 2018
We left Sydney in glorious sunshine at an early 3.30pm. Boarding was easy and efficient. The overall condition of the ship was good, older but perfectly acceptable and no way near the condition some reviews indicated. We stopped at 6 ports ... Read More
We left Sydney in glorious sunshine at an early 3.30pm. Boarding was easy and efficient. The overall condition of the ship was good, older but perfectly acceptable and no way near the condition some reviews indicated. We stopped at 6 ports and cruised around Fiordland for a day which was brilliant. It rained at all ports except 2 and rained pretty much the rest of the time- no fault of the ship/cruiseline. This did not really affect our enjoyment of the cruise. We have tried 3 other cruise lines and this unfortunately was the worst for food we have tried so far. The choice of food in the Horizon buffet was very limited and the lunch and breakfast options changed little each day - this became monotonous very quickly. There was a buffet line each side of the ship but they served the same food. The main dining room was better, but personally I found the dish selection again uninspiring with a lot of seafood dishes and not many meat options on the menu. I like seafood but my wife does not and I could see her point of view. Ships aircon seemed to make the ship warm then cool then warm again all the time. The shows were of a good standard, with a variety of acts. Entertainment during the day was good but not as good a Royal Caribbean. I thought the drinks prices for cocktails was high and the amount of alcohol in each drink was not generous- I tried a few. The staff were great and hard working. All the passengers we met had a great time and we arrived back in Sydney to glorious sunshine. Read Less
4 Helpful Votes
Sail Date: November 2018
I had previously travelled on this cruise in November 2015 with my wife, who has since recently passed away. Her last wishes were for me to complete this cruise as a memory of the previous one in 2015. I have experienced a wide ... Read More
I had previously travelled on this cruise in November 2015 with my wife, who has since recently passed away. Her last wishes were for me to complete this cruise as a memory of the previous one in 2015. I have experienced a wide variety fun by joining in with the activities and even being invited onstage by Russel Harrison a great singer as one of his backup dancers ! This was one of my favourite moments and the volunteering to join in with the Chef versus the Barman Challenge as the Chief Judge, another highlight. Overall the entertainment was First Class and the Entertainment Director Du Vaal is one of the best and always took time to talk and also his team were tops. Food was adequate and activities - one could choose what they wanted to do. Either join in with the program or totally relax - your individual choice. I was also lucky enough to meet a few wonderful people with whom I believe will be life long friends. Overall - A Great Cruise one I will never forget. Read Less
1 Helpful Vote
Sail Date: November 2018
We did the same cruise 2 years ago, I love cruising around New Zealand, different port each day, so much to see with the mountains, green landscapes, geothermal valley's, lovely rivers and of course Fiordland a magical place to visit, ... Read More
We did the same cruise 2 years ago, I love cruising around New Zealand, different port each day, so much to see with the mountains, green landscapes, geothermal valley's, lovely rivers and of course Fiordland a magical place to visit, we have cruised the Fjord's in Norway but they don't compare with the New Zealand Sounds (Fiords). The Sun Princess has been recently refurnished and looks good for a older ship.its bright with good open spaces and you can walk fully around the open deck. The Sun Princess service was excellent as usual and the dining experience was wonderful. I was impressed with the shows on this cruise we did not have an second rate comedians, in fact there were no comedians which was very good because most can't do a show without bad language today. Because we got on and off the ship in Auckland we did not have to queue on embarking and disembarking it took no more than 15 minutes each way. The only down side to the cruise was the weather at times. We had a Premier Ocean View cabin which was very good just that bit extra space makes a difference, the cabin was fresh looking and clean, the ships bathrooms are small but functional. There were about 2000 guests on board the ship which is good, smaller ship tend not to have the same services and entertainment and large ship have just to many people especially at a tender port. Read Less
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