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Sail Date: September 2019
Alaska is our "happy place" and we see something new every time and we love to go up there. Departing out of Vancouver is easy and we maximize our time in the Inside Passage (as opposed to departing from Seattle where we spend 36 ... Read More
Alaska is our "happy place" and we see something new every time and we love to go up there. Departing out of Vancouver is easy and we maximize our time in the Inside Passage (as opposed to departing from Seattle where we spend 36 hours in open water before getting to the calmer, inside passage views.) We take the train from downtown Seattle and enjoy the views of the Sound as we head north. We take this same train when we arrive in Vancouver. We experienced a long wait in Vancouver going through US immigration but after that our Platinum status got us on board quickly. The room was ready and the steward very helpful. We've been to the ports of call many times so we have favorite shops all along the way. This time we only did whale watching out of Juneau but we understand the Ketchican trip saw bubble-net-feeding. We also like the White Pass Railroad in Skagway and the bear expedition out of Haynes. We're "anytime" diners (far, far, easier than having a set dining time and the same faces at every meal), and we met lots of interesting people not to mention a lot of Aussies and first-time cruisers. Foodservice seemed to be an ongoing issue. It took two hours or more to get in and fed on several occasions. The food was as expected--good but a bit too "fancy" for our palates. The wait staff was usually quite friendly and helpful, but not always. When one diner complained her steak was too tough, the waiter pulled out a 6" switchblade and gave it to her. She didn't complain after that. Princess has lower priority with the Inside Passage ports so they always doc well away from town but don't always provide shuttles from the boat to town. Holland America parks right downtown in most ports. Our cabin was nice with a great view and two flat-screen TVs but no curtain or another divider between the sections which would have been essential if we had brought along another passenger. We were disappointed in the entertainment--only one full-ensemble show (which was great) and the comic wanted us old people dead. We got in his way. Read Less
1 Helpful Vote
Sail Date: September 2019
We have been on about 15 cruises, last one 15 years ago. We have been all over the Caribbean, Mexican Rivera a number of times. Been through the Panama Canal, New Zealand and Australia. First cruise I have been on were I was charged ... Read More
We have been on about 15 cruises, last one 15 years ago. We have been all over the Caribbean, Mexican Rivera a number of times. Been through the Panama Canal, New Zealand and Australia. First cruise I have been on were I was charged for a soda. First cruise I have been on were they wanted to charge me $40 per person per day to look off the stern of the ship. Charged $29 per day service charge for my stateroom and 18% for every drink or soda I ordered. And that was after I paid $4,000 for the cruise. This will be the last Princess Cruise for me. The stateroom was nice, the service was great and the entertainment was good. That embarkation and debarkation was handled great. They did a great job handling luggage on and off the ship. Picked it up at the airport, next time we saw it was in our stateroom. Getting off, put our luggage outside our stateroom and didn’t see it again until we were at the airport. I have to give them a excellent grade on that. Read Less
Sail Date: September 2019
We are elite with princess and last cruised on Princess Grand 3-2019 for the Mexico Rivera cruise. This trip was Alaska, 10 days round trip from San Francisco. Its my opinion that service on Princess Grand has improved. Staff constantly ... Read More
We are elite with princess and last cruised on Princess Grand 3-2019 for the Mexico Rivera cruise. This trip was Alaska, 10 days round trip from San Francisco. Its my opinion that service on Princess Grand has improved. Staff constantly ask if everything is ok. horizon court seems to have improved. We are a fan of the club class dinning option and each meal we get an additional item not on the regular menu. Wait staff in club class dining is excellent. Our head waiter was Giovanni and he always fixed an extra dish, usually a delicious pasta. All our excursions were excellent, timely etc. I think this is here Princess excels. What we are not a fan of is the constant promotion of sales and the unnecessary sales flyers that clutter the Princess patter news letter left in our state room. It is an unnecessary waste of paper and printer ink. Passengers should be allowed to opt out of sales promotions and save the environment. The piazza on decks 6 & 7 reminds me of a garage sale with all the tables of sales items. I think & have suggested that the sales items be moved to improve the ambiance of the piazza area. Internet speed has improved since Grand has been wired for medallion, although not on it yet. Entertainment, Grand is still offering the British Invasion and Motor City which we have seen several times over the years. I must say the British Invasion this cruise was the best performed of any of this musical. The Hungarian strings and Piano in the Piazza was superb. This is another area that we like the performances in the Piazza. Read Less
Sail Date: September 2019
After reading some of the negative reviews about this ship we had our concerns prior to the cruise. We like to think our standards are extremely high and we expect a good service. This cruise ship and all the staff on board ... Read More
After reading some of the negative reviews about this ship we had our concerns prior to the cruise. We like to think our standards are extremely high and we expect a good service. This cruise ship and all the staff on board totally surpassed our expectations. We chose this cruise for the wildlife and the experience of going to an area that is inaccessible any other way. Yes, the Grand is an old lady now but there were really hardly any concerns or negative comments we could say about the ship itself. We booked the Owners suite on the back of the ship and the perks of being in a full suite were fantastic. From being personally escorted to our state room on the first morning in San Francisco, minibar set up, welcome bottle of champagne, refreshed water and ice every day, extensive fruit bowl, fresh orchid delivered to our room, speciality suite breakfast in the Crown restaurant every morning, free laundry ..... the list goes on and on. We also had a designated concierge contact Lucy, who called numerous times, just to check all was to our liking. On the first night we had a free speciality dinner in the Crown Grill which was fantastic and every other night we ate in Da Vinci club class restaurant. The staff were so attentive in every restaurant we went into, we never came across anybody who was anything less than professional and friendly. Giovanni and his team always went over and above what was necessary to give us a great experience every evening, even remembering our preferences after the first night. We cannot really comment on the evening activities as we tended to enjoy a pre-dinner drink at the Explorers bar (fantastic frozen Margaritas) then go for dinner and then we would go back to our room and enjoy the facilities in our suite and balcony. This was the same for during the day as well, we wanted to see the wildlife rather than sit indoors, so again we spent most of our days at sea on our balcony. We were extremely lucky with the weather and had glorious sunshine most days. Read Less
Sail Date: September 2019
We chose this cruise as our friends had already chose and booked the cruise in advance. We have cruised several times to several destinations, but this was our first time with Princess. The entertainment and shore excursions on the ... Read More
We chose this cruise as our friends had already chose and booked the cruise in advance. We have cruised several times to several destinations, but this was our first time with Princess. The entertainment and shore excursions on the Princess Star were good. Compared to other cruise lines we have been on, we were not happy with the quality of the food on board. After attending and not happy with our late dining, We tried the specialty restaurant (Crown Grill). Even the food at Crown Grill was not up to the same standards as other cruises we've attended. We tried to eat off the ship as much as possible. We did enjoy the bar staff. As far as our cabin, we had a view (obstructed). I was nervous that the obstructed view would be a problem, but it was not at all! Every time we left the cabin, we came back to a clean room, which we enjoyed. The beds were very comfortable. The cabin was older and the drawers didn't work. The main problem we encountered was that our air conditioning did not work. The first night, my husband called maintenance twice and he waited until 1:30 a.m. and the maintenance crew never showed up. In the morning, we went to the front desk and they had a maintenance supervisor go to our room. He put a paper in front of the air conditioner vent and said that the paper was moving a little bit and felt that the air conditioner was working. They said that at the next port, if a guest does not embark, we can change rooms. We never heard back from the supervisor. But we did get a credit on our on board account for the inconvenience. We had to stay in the hot room for seven nights. Read Less
Sail Date: September 2019
We started our cruise from Seattle, staying overnight at the DoubleTree hotel at Seattle, booked through Princess Cruises. I would recommend this hotel prior to a cruise. Part of the booking the hotel was the Transfer from the airport ... Read More
We started our cruise from Seattle, staying overnight at the DoubleTree hotel at Seattle, booked through Princess Cruises. I would recommend this hotel prior to a cruise. Part of the booking the hotel was the Transfer from the airport to the hotel and Hotel to the ship. The embarkation was very fast of the ship through checking and security on board in 20 minutes from getting of the coach. Of the three cruises we have been on this was by far the fastest. Our cabin was on Caribe deck 502, it was small as was the bathroom, the balcony was large as was the flat screened 32 inch tv that overpowered the room, you have to be careful not to hit your head on the corner of the tv which i did on occasion. The queen size bed was very comfortable. plenty of hanger space and I liked the shelving unit too, incidentally the safe was not working. The washroom was very small compared to the other cruise ships we have been on. The shower is vey tiny, a word of warning be careful with the shower faucets, the number are printed on the shower faucet and cannot be seen from inside the shower, you can be badly scalded if you are not careful. To read the numbers you have to get out of the shower. Dining was the biggest disappointment of the cruise. We went to the Horizon buffet when we boarded the ship as our cabin was not ready, as we entered the buffet there are two sinks where you have to wash your hands, standing there was a crew member instructing you to wash your hands, I was impressed, as it was embarkation day the buffet was busy, after lunch we decided to explore the ship, we made our way the Atrium, seeking out the Library, we found it off the Atrium, it was a small library with 3 relaxing chairs plus numerous computers, in the entrance was a crew member to give any help to those who needed it to use the computers. Most of the action takes place in the Atrium, the noise was so loud the cruise director chatting on his microphone on the highest volume setting possible, the Atrium is like a long tube reaching up through the middle of the ship, with decks and lounges going off them, how can you concentrate in the library/Internet cafe is beyond me. You can always find the Atrium by following the noise. The lounges are the same quiz games dance lessons and other entertainment are in the lounges at one time or another. The quietest place we found was the Skywalkers disco and lounge, I spoke to several people up there, they had come there for the peace and quietness, but no drinks or coffee are available. We are not open until 10pm we were rudely told when we asked a barman. There was one more place for peace and quiet and that was the Sanctuary, I believe it was $40 a day each to use, very expensive to have to pay for a little peace of silence. We found the ship was noisiest on sea days when in port it was much quieter. Back to the Horizon buffet, on the sea day my wife was ill, I left her in the cabin to go for lunch, I found a table vacant at one side of the entrance, as I entered I noticed there was no one supervising hand washing, as I sat there eating I counted 50 passengers walking past the wash stations in 10 minuted. What is the point of me washing my hands, then going and using utensils used by passengers with dirty hands. On other surmise ships and the International Cafe servers serve your food no passengers are allowed to self serve. I would class the Horizon buffet as an health risk. When we booked the cruise we asked especially for a table for two as my wife is deaf in one ear and partially deaf in the other ear, she uses one hearing aid in the partially deaf ear. She gets confused when in a crowd of people at a dinner table. On our third evening we decided to go to the Amalfi dining room our designated dining room for the 7.15 dinner. When we were shown our table we were surprised that it was set for a table of 8, I mentioned to the waiter that we required a table for two, we were told rather abruptly no tables for two are in this restaurant, I had been down to the restaurant to make sure we had a table, but during the day it was closed. The waiter then crossed examined us asking who hadn’t we been down before and also where had we eaten, we ordered our meals and ate as quick as possible, we ate in the Portofino restuarant after that Entertainment, Princess does a good job when it comes to shows in the princess theatre. The entertainment was first class Service was good except for the dining waiter who might have been having a good day. We only did one Shore excursions, that was at Skagway, we did the White Pass railway. Which was fantastic. We are a senior couple of 70 and 75 no children. We wont travel with Princess again, I realize its a family oriented cruise line, the noise levels are far to high for us.especially for my wife who’s hearing aid is so sensitive to noise. The other cruise line we used before this one, is more suitable for seniors. Read Less
Sail Date: September 2019
Overall a nice experience. Great cabin, balcony was well used and steward was perfect. Food was not up to other Princess ships I've been on but service was wonderful. I should clarify, Horizon Court Buffet at times reminded me of ... Read More
Overall a nice experience. Great cabin, balcony was well used and steward was perfect. Food was not up to other Princess ships I've been on but service was wonderful. I should clarify, Horizon Court Buffet at times reminded me of college dorm fare. Shows were very good. The most annoying thing was the constant announcements of sales. Yes, they have to make a profit but sometimes it's the little things that make a customer feel special. It was exciting to receive a packet in the post with documents, luggage tags and great expectations of an upcoming adventure. Now you have to print yourself documents etc etc. Nice touch at the end of the cruise was the airlines luggage program. Bags whisked away not to be touched again until you land at your home airport. Note the Star is getting a bit long in the tooth. Showing some age, it gets hard to maintain a ship after 15 years of service. Read Less
Sail Date: September 2019
Overall we had a wonderful time. I looked forward to the captain's greetings which always ended with "bye-bye". We purchased the steak and lobster balcony dinner, however this being our first cruise we thought you would dine ... Read More
Overall we had a wonderful time. I looked forward to the captain's greetings which always ended with "bye-bye". We purchased the steak and lobster balcony dinner, however this being our first cruise we thought you would dine on a special balcony of the ship. Not so, you are supposed to have a balcony room for this feature (they really should include that in the ad) so we asked the dining staff how we could amend this and they rose to the occasion. We had our own private waiters, James and Nino, who set us up at table on the aft balcony of the ship and dusk. They kept our champagne glasses filled, they took photos for us and even shelled our lobster. They provided us with a night of amazing memories. Alan, our cabin steward was also amazing. The first day he knew our names and always greeted us with a smile, even took a moment to ask about our excursions or our experience. He made us feel like family, not guests. Read Less
Sail Date: September 2019
Celebrating 65th Birthday with an amazing cruise to Alaska was the trip of a lifetime. We started in Seattle with a tour of Mt. Rainier which was lovely. Perfect weather in Seattle. Embarkation was easy, efficient and smooth. We were ... Read More
Celebrating 65th Birthday with an amazing cruise to Alaska was the trip of a lifetime. We started in Seattle with a tour of Mt. Rainier which was lovely. Perfect weather in Seattle. Embarkation was easy, efficient and smooth. We were in our balcony cabin shortly after boarding, unpacked and joined the sail away celebration. Star Princess was beautiful. Dining in all the venues was delicious and plentiful, our favorite was Crab Shack and The Crown Grill, The buffet was delicious and plentiful with lots of seating. We never had a problem finding something to eat and somewhere to sit. The coffee in the buffet was very good. Our cabin steward William was attentive and responsive to our needs and requests. The entertainment on board was fun and just right, including the enrichment series. Very informative about sea life and the bounty of Alaska. The shore excursions were perfect, we enjoyed each activity in each Port. The Alaska Rainforest and Raptor Center where we saw Sitka the Bald Eagle was just amazing. Whale Watching and Mendenhall Glacier in Juneau was simply breathtaking and we got to see many whales, including Orca’s up close. The Skagway White Pass Railroad was absolutely beautiful. Victoria is a beautiful City and we enjoyed our chocolate experience at Roger’s Chocolates. The weather the first week of September was beautiful, with the only exception being the fog that caused us to not be able to sail into the Tracy Arm Fjord, Service onboard the Star Princess was top notch with friendly and helpful staff. We would definitely love to do another Alaska Cruise and love Princess Cruises. Can’t wait for the next Princess Cruise adventure. I highly recommend this Star Princes Alaska Cruise. Read Less
Sail Date: September 2019
Our suite was very spacious and very clean. The steward always had the room cleaned and beds made by the time we returned from breakfast. Before retiring for the evening the beds were straightened out and chocolate placed on bed. Loved ... Read More
Our suite was very spacious and very clean. The steward always had the room cleaned and beds made by the time we returned from breakfast. Before retiring for the evening the beds were straightened out and chocolate placed on bed. Loved the comforter Clean towels at all times and adequate soap was supplied. The cabin had two glass double doors along one wall. Great view. Balcony had two chairs and table and also two deck chairs. The food was excellent including excellent service. Lots of meal choices catering to any pallet. The waiters were kind, attentive and at times entertaining. They made you feel like part of a family. They went out of their way to make you feel special. Entertainment was great. The comedian on the ship was absolutely hilarious and rightfully received a standing ovation. The dancers performed like professionals. Alaskan scenery was breathtaking and I recommend the Ketchikan Duck Tour. Embarkation and disembarkation was well organized with minimal waiting times. There were plenty of people guiding you through. Lovely Cruise. A must! Read Less
Sail Date: September 2019
It was arranged by a local bus tour company and it was a dream of mine. My husband and I decided that life is too short to sit around waiting for the lottery. The ship was awesome and our cabin was comfortable and clean. The bed was very ... Read More
It was arranged by a local bus tour company and it was a dream of mine. My husband and I decided that life is too short to sit around waiting for the lottery. The ship was awesome and our cabin was comfortable and clean. The bed was very comfortable as were the pillows. The dining was an experience in different tastes and an awesome and overwhelming journey. It was prepared well and it allowed us to experience different foods i.e. ate escargots for the first time and they were delicious. Anyone who said they were bored just were not taking advantage of what was available from bingo, bible study, casino, crafts, exercise, comedy acts and Broadway acts, etc. We also went on shore excursions in Ketchikan, Juneau and Skagway and they were all fun in their own way, Saw a good deal of country, spoke with many people and it was truly an awesome experience. The steward, Reinir was just a lovely individual who worked hard but was very genuine in his dealings with us. No phoniness about him. He was very good at giving us advice and directions about things on the ship and what was available. In the dining room we had Rhoderick and he guided us in an adventure in dining. Ate a variety of meals and they were second to no one. The chefs knew their way around a kitchen and the blends of flavours they used were out of this world. We ended our cruise in Seattle but prior to that we were in Victoria BC Canada. We arrived at 7 PM PST and it was beginning to darken soon after we embarked on a shuttle bus and we walked to Chinatown. If we had arrived at 4 PM the excursions others had taken would have been enjoyed a bit longer because the main complaint from others was they couldn't see anything because of the lack of light. ALL IN ALL for hubby and I it was a tremendous experience. The weather at times was abysmal but it's September in Alaska,,,rain and fog were a chance we took and we did not get to the TRACY fjord due to the dense thick fog and that was disappointing but safety was a factor and I am glad the Captain went on the side of safety. Read Less
1 Helpful Vote
Sail Date: September 2019
This cruise was to celebrate my upcoming 70th birthday and that we did. All the excursions we took were wonderfully laid out with experienced guides. The only problem I had was the amount of walking involved both on the ship and the ... Read More
This cruise was to celebrate my upcoming 70th birthday and that we did. All the excursions we took were wonderfully laid out with experienced guides. The only problem I had was the amount of walking involved both on the ship and the excursions. The Star Princess is very large, with long, well lite, narrow hallways and several banks of elevators to move you from floor to floor. With roughly 2,600 passengers and 1,100 crew members on board, that is a lot of people moving around. Breakfast and lunch seating can be a bit difficult between 9:00 and 10:00am, so go a little earlier, when it’s easier to find a table. Sharing a table with someone you don’t know can be fun and interesting. You really need to go a few minutes early for the shows you want to see because, again seating fills up quickly. But the people I met and the adventures I had, created memories that will last a lifetime. I loved this cruise and may repeat it in the years to come. Read Less
Sail Date: August 2019
I had not sailed on Princess before and not sure I will again. I suggest before selecting a cruise, check the age of the ship and when it was last updated. The Golden Princes was in need of updating and repair. It was older and seemed very ... Read More
I had not sailed on Princess before and not sure I will again. I suggest before selecting a cruise, check the age of the ship and when it was last updated. The Golden Princes was in need of updating and repair. It was older and seemed very sad and dingy, the carpet needed to be replaced through out the ship. In addition, the staff was not very friendly and they charged for everything...even bottled water. I would rather they just bump up the price a few dollars to cover for bottled water and don’t charge. On board the ship the food was not all that good and lacked variety. It felt as though the the crew was tired since this was one of the last cruises this season. Although we only participated in one onboard activity (Bingo), I can't speak to the entertainment on board. The one Bingo session seemed lack luster and tired. The was a large amount of excursions to choose from and we were pleased with the ones we selected. Prior to the cruise, we took the escorted land tour and it was excellent! First class service and the food & tours were really good. Most meals were included as we were given vouchers for the restaurants on site at the lodges. The lodges were not updated as much as I thought they should be but overall there wasn't a problem with the accommodations. Our tour guide went above and beyond to accommodate the variety of people in the tour with diatery needs and/or special requests for accommodations I suggest, to do your homework before spending as much money as I did. Read Less
Sail Date: August 2019
It was our relatives that were going on and it was recommenced by our travel agent. we were astonished by the number of activities. we were not pleased with the breakfast accommodation especially for the people that wanted a quick ... Read More
It was our relatives that were going on and it was recommenced by our travel agent. we were astonished by the number of activities. we were not pleased with the breakfast accommodation especially for the people that wanted a quick breakfast and cup of coffee without having to pay extra. also, we were not appreciative of the fact that we that we tried on sunday to make a reservation for thursday and we were told that there were no reservations available. this was calling five days in advance. Not happy. when we tried to make a reservation we were put on hold for a long.........................period of time. we finally went to the customer service desk and they were able to get to the dinner reservation call center after a long period of time and they were told there were no reservations available for the rest of the week. (this was on sunday when we were trying to make reservations for a wedding anniversary) !!!! Read Less
Sail Date: August 2019
We chose this cruise because we love the Royal Class ships and we knew who the maî·tre d'hô·tel was. On the Royal class ships the Enclave as part of the Spa is just such an incredible place to unwind, and it's only on the ... Read More
We chose this cruise because we love the Royal Class ships and we knew who the maî·tre d'hô·tel was. On the Royal class ships the Enclave as part of the Spa is just such an incredible place to unwind, and it's only on the Royal class ships. We selected Club Class Mini-Suites because we loved the extra experience in club-class dining and were not disappointed. We have sailed to Alaska a few times and Princess has always been wonderful from start to finish. Our only blemish on the cruise was an excursion in Skagway, Photography, which was more time in the van than taking pictures. However, it was followed up with the glass blowing experience at the Jewell Gardens which was wonderful. We also purchased the photography package which allowed us to keep all the pictures taken on the ship and they are provided on a thumb drive too. This creates an excellent set of reminder memory for the cruise, and because they were on a thumb drive they were shareable immoderately Read Less
Sail Date: August 2019
Chose this cruise to Alaska based on a recommendation from friends. It was so good the first time they cruised last year, they wanted to go again! After reading all the reviews here, I was concerned. But rest easy, this was a truly ... Read More
Chose this cruise to Alaska based on a recommendation from friends. It was so good the first time they cruised last year, they wanted to go again! After reading all the reviews here, I was concerned. But rest easy, this was a truly marvelous experience. I am not easily impressed, but Princess really sucks you into the experience! Room attendant, "Carl" remembered and used our names on day 2! Room was clean, bed comfy, bathroom as advertised. Enough space for a week for 2 in a room with a view (partially obstructed), nice t.v. with tons of relevant programming....and movies! Great pillows, comfy beds and linens. Lots to see on the ship and lots to do. I went to 3 trivia games! I missed the sled dog puppies, and was amused by the art auctions and bingo games. SO. MUCH. FOOD. Casual snacks, salads, sammies, and sweets (SF options too!). Dinner at the same time, same table, same server every night or casual dining, pick your time, smorgasbord of servers! And then, the buffet. Ooooo. The buffet!!! Ports were lovely. Every last one. Rented a car in Juneau to see Mendenhall Glacier. Fun! Friend in Skagway drove us around the City and then we took the Red Onion GoodTimes Girls walking tour of the City, by the gracious Daisey May Doya. Ketchikan is steeped in history... past the gift shops. Our only excursion was the Lumberjack Show. Very entertaining and fun. This beautiful city needed a little further exploration. Vancouver B.C. we didn't disembark. It was a late, short stop, at night. Coffee was very good indeed. I bought a coffee card for floofy coffee, and it was worth it. Didn't buy an alcohol package because I don't drink that much, but I did buy some drinks. Price includes tip but prices are the same as bars here in Oregon! However, the pours were different at each bar for the same drink. Ship had, luckily, smooth seas. Hot tubs and pools in working order and clean. But they close at 8:30 pm. Pizza, hot dogs, burgers, fries, chili, Cali-toast, street tacos, stromboli, on Deck 15 were.....FABULOUS. Crew always says hello. Ship was kept spit-spot and ship-shape constantly (but unobtrusively). Announcements could be challenging! Shops were great. What's up with Tanzanite??!!!! And, folks complaining about heavy sales pitches, it just didn't happen. Unless you went to a sponsored event. All in all it was a really great time. Glacier Bay and the weather, were awesome. Princess does a great job. So enjoyable. Just, please FIX THE OCEAN CONCIERGE program. You know what I'm talking about!6 Read Less
Sail Date: August 2019
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go ... Read More
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go there and eat, you will not be disappointed. The Casino was fun we won some and lost some but overall it was fun. The artwork was pretty, not my style but nice to look at. We got the coffee card, but could have done without it. The coffee in the Horizon was just as good and free :). Soft serve ice cream was perfect, my hubby's favorite. :) We had great weather, only rained in Juneau. We did a little shopping in Juneau. We did the train ride in Skagway, that was beautiful. I would go again! Glacier Bay was beautiful, so peaceful and relaxing, we did see a portion of the glacier break but did not get pictures.The Lumber Jack Show in Ketchikan was really cute and fun, great for the family! We did the Pedi-Cab ride in Victoria, BC, I recommend seeing the city this way. The stop in Victoria is short and Pedi-Cab makes it to where you see the whole city in 2 1/2 hours. So you still have time to shop if you want. Overall the best vacation we have taken in years. We are looking forward to our next cruise, I really want to got to New England & Canada cruise. Read Less
Sail Date: August 2019
we Really enjoyed this cruise. The food was great. The people were friendly & helpful. Best message I have had in years. We enjoyed the shows especially the comedian , I think Carlos. Enjoyed the magician also. Played some bingo and ... Read More
we Really enjoyed this cruise. The food was great. The people were friendly & helpful. Best message I have had in years. We enjoyed the shows especially the comedian , I think Carlos. Enjoyed the magician also. Played some bingo and some slots. Also went to my very first art auction. I won a piece. All in all we had a great time. Yes I would do it again. Our excursions were the best too. We stopped in Juneau, Skagway, Ketchikan & Victoria. We enjoyed every port from the tram in Juneau, the train ride in Skagway, the lumberjack show in Ketchikan & the bike ride in Victoria. We did a lot of walking but it was worth it. The weather wasn’t bad at all. No need for umbrellas. However, our last stop in Victoria was the best. What a way to finish the cruise. We got a ride from Ryan at Victoria Bike Rentals And Tours. They were right outside of ship. Our bicyclist was Ryan. Best bike tour I have ever been on. Very informative & educational. I fell I love with the little houses on the water. It was a wow effect. Visited the blue bridge & parts of town we never knew existed. A very beautiful city. A very clean city. I only hope it doesn’t change. Ryan was Very nice, polite and he cared about us. Gave us blankets to stay warm. Let us shop. If we were hungry we could have stopped to eat. Can’t say enough about him as a person. He knows his history. Would recommend. Just look for Ryan. It was worth every penny. Thanks again Harold & Carol Read Less
Sail Date: August 2019
This was our first cruise and it was a little disappointing. My expectations were sorely not met. The embarkation was very confusing. We were not given any direction upon boarding and were handed papers without any explanation. When we ... Read More
This was our first cruise and it was a little disappointing. My expectations were sorely not met. The embarkation was very confusing. We were not given any direction upon boarding and were handed papers without any explanation. When we asked what we were given the crew stared at us like we were crazy. We had to find our cabin on our own as the crew just pointed to the elevator and said "go up to 8". Our cabin was not turned from the previous guest. The room had hair that wasn't ours everywhere and dirt on the ground. Our steward tried their best but I don't think they understood what we were trying to convey. We were pleasantly surprised by the size. Overall the food wasn't what we were expecting. We were expecting interesting food that we couldn't get anywhere else. It was mediocre at best. There was a good selection of vegetarian options. The pizzeria was probably the best. It was also difficult to get drink orders outside of sitting at the bar. The International Cafe was the most consistently good service and food. The public spaces were nice and the themes were interesting. The entertainment was not what we were expecting. We were expecting multiple different types of entertainment but there wasn't any. There was one theater show and 2 comics the whole 7 days. Most of the activities were during the day while in port, and in the evening it was just sales pitches or musicians performing in the bars. A lot of the interesting things overlapped and you had to choose what was more important, movie under the stars or the comedian or eating dinner, you couldn't do it all. Lastly the crew... some that were nice and greeted us every time we walked by but there a lot of rude interactions. Multiple times the front desk where the interaction was aggressive and rude. I called to ask if the coupon book was delivered to our room and the crew member repeatedly told me the book was "redeemed "and that I "needed to look better". When I walked down there the extremely rude staff told me again that the book was redeemed and then proceeded to call and yell at our steward. The front desk forced our steward off his break and come talk to us which cause our interaction with him strained and uncomfortable the rest of the trip. The worst was the Medical staff. They made my mother feel as though she was being punished for being sick due to the food and would not explain anything. The only saving grace of this cruise was the fabulous weather and scenery. Read Less
2 Helpful Votes
Sail Date: August 2019
Our travel agent recommended Princess and we chose it because the travel dates worked the best for our schedules. This was our first cruise. We took a train from Denali to Whittier where we boarded the ship. The train ride was long but ... Read More
Our travel agent recommended Princess and we chose it because the travel dates worked the best for our schedules. This was our first cruise. We took a train from Denali to Whittier where we boarded the ship. The train ride was long but comfortable and scenic. Embarkation went smoothly. The muster drill was delayed so we had to eat a hurried supper at the buffet. The ship seemed old and outdated. Several times we smelled a sewage type smell. The pizza was good but the other dining venues were underwhelming. We ate in the dining room once for breakfast. It took 45 minutes to get our food and it was cold. The butter wouldn’t even melt on the toast. Most of the food on the menu was the same food offered at the buffet. We ate at the Bayou Steakhouse and the steak was tough. The food at the buffet was just ok. Nothing was hot, just lukewarm. There was not a lot of variety in food options. Our cabin size was adequate but the furnishings were outdated and worn. The bathroom was small and there seemed to be a leak behind the toilet. There was a magician/comic who was pretty good. There was another comedian that was not very good. We played several of the trivia games and they were fun. The White Pass Railroad in Skagway and 5 glacier seaplane tour in Juneau were our favorite excursions. We did not enjoy Ketchikan that much and our bear watching excursion was the most expensive one we did but was also the least enjoyable and biggest waste of money. Disembarkation was smooth. Read Less
1 Helpful Vote
Sail Date: August 2019
Went with another couple for four nights land on our own and seven nights cruise. The mini-cabin stateroom was great. Nice layout, clean, and very comfortable. Most of the staff was friendly. The dining room food was good. The buffet food ... Read More
Went with another couple for four nights land on our own and seven nights cruise. The mini-cabin stateroom was great. Nice layout, clean, and very comfortable. Most of the staff was friendly. The dining room food was good. The buffet food was okay. We had an amazing experience cruising past a huge pod of orcas that lots of people missed if they didn't have an exterior view while dining. There was a low-key announcement about this that my husband thought should have been much more enthusiastic. We skipped a lot of the usual activities and just enjoyed the beautiful scenery from our balcony. The Northern Lights made an appearance, but again the ship wasn't very good about communicating where to see them on the ship. The mid Lido deck was lit up like daylight so that wasn't going to work. Some of the excursion descriptions were misleading and overpriced, such as the Animal Planet Bear Country and Wildlife Expedition (save yourself $ and take the Rainforest Sanctuary Walk) and Backcountry Zodiac Expedition (mostly a boat ride, very little backcountry on land). Whale watching in Juneau and Skagway Rail trips were much better. We did much better excursions on our own in Fairbanks (Aurora Pointe Activity Center for Northern Lights $32) and Denali (Fly Denali glacier landing plane ride $550 and Denali National Park non-narrated shuttle to Eielson Visitor Center $43). The train rides to Denali and the ship were very enjoyable. The looong disembarkation taxi line in Vancouver was a bummer. Still, I think a cruise is the best way to see the glaciers in Alaska and I'm glad I did this trip before all the ice melted away. Read Less
Sail Date: August 2019
We chose Coral princess to take us around Alaska's inner passage because friends recommended it. It is a smaller ship which I think is perfect for Alaska. Our service was good. The way the food is now a days, I make sure we go to a ... Read More
We chose Coral princess to take us around Alaska's inner passage because friends recommended it. It is a smaller ship which I think is perfect for Alaska. Our service was good. The way the food is now a days, I make sure we go to a specialty restaurant for really good food. The coupon book you receive first day has a BOGO deal that will save you $25, but must be booked that day. Be sure to book Sabatinis at least twice and right away! We could only get in once because I waited.We purchased a Balcony dinner served in our room for $100 for the two of us. It was fantastic and I highly recommend it. It includes a cocktail, apps,bread,champagne,flower arrangement, photo,white glove service, choice of filet and/or lobster, fab salad, crabcake encroute and 2 desserts! Best steak and lobster I ever had! I am not one for shows, so I didn't attend any. Hub went twice to hear soprano.We watched movies in room. We had a balcony which was a splurge. If your don't get one ,there are plenty of places to see 360 degrees on top deck. Read Less
Sail Date: August 2019
I had higher expectations because Princess high end reputation. I booked because itinerary and destination ports. I have 10+ cruise experience with Carnival and Norwegian. This is my First time with Princess and I’m very disappointed. ... Read More
I had higher expectations because Princess high end reputation. I booked because itinerary and destination ports. I have 10+ cruise experience with Carnival and Norwegian. This is my First time with Princess and I’m very disappointed. Very pour entertainment performance quality, small food portions, lack of variety or options at Lido food court and restaurant dinners, ship outdated revamp need, bad coffee including the bistro, no blankets to see the outside movies, very old towels at pools and room, rest of the staff looks very exhausted because it was almost the end of the season, no engaged, excellent room cleaning, specialty restaurant (Baju) was good and learnt experience, excursion by Princess are ok but seems pricey, this is cater for senior citizens, gambler or sinkers, not to much entertainment during the day or night, not good value for what I paid. Not planning to book Princess Cruises because this experience. Read Less
Sail Date: August 2019
After years of hearing from friends that an Alaskan cruise is THE cruise of a lifetime, we bit the bullet and pushed it to the top of our bucket list. Having cruised Princess once before (this would be our 25th cruise though only second ... Read More
After years of hearing from friends that an Alaskan cruise is THE cruise of a lifetime, we bit the bullet and pushed it to the top of our bucket list. Having cruised Princess once before (this would be our 25th cruise though only second on Princess), we had some expectations of quality of service and condition of equipment. Considering the Island Princess is one of it's oldest ships, for the most part, it met our expectations. Had we done the cruise only portion, would have rated this only "Good". However coupled with the add on land portion, the trip truly was a very good trip, nearing great. The land portion was excellent in almost all respects. Here's our impressions and tips. Embarkation: Best ever. Vancouver has it nailed. Stayed prior night near Canada Place and walked over to drop bags off at noon and just about walked on to the ship. Longest line was U.S. Customs but that went smoothly. Dining: Late dining in the Provence Dining Room. Food was ok, not great but then again, I'm not a gourmand so no complaints. Head waiter (Apollo) was attentive though at times a bit stretched. Great stablemates and conversation. Never felt rushed. Breakfast and Lunch always in Horizon for the buffet. Finding a place to sit can be a challenge during peak times. Selection was a bit limited (would have loved a real pasta bar). Cookies were overbaked. But we didn't starve. Pizza was pretty good. Burgers were not. Liked that someone was stationed at entrance to get people to wash their hands (unfortunately when they weren't around passengers wouldn't do it). Entertainment: Went to all but the last show. The dancers were very good. The singers were not. Magician (Trigg) was really good and did two shows. The comedian (also two shows) was average and second show was similar to the first, material just tweaked a bit. Guest Soprano was very good and just highlighted how much better her voice was than the regular singers. Tried to go to some of the onboard lectures but as space is limited on this ship for large audiences, if you don't get there well in advance you might as well skip it and grab another piece of pizza. Service: room attendant was efficient. Didn't see him much but when requested to leave extra towels each cleaning, he did. Though for some reason, never left any ice (no problem as I brought ice back from the buffet each morning). Room service was very good, timely and orders were always correct. Ports: Icy Strait Point (Hoonah): nothing there. Nice walk to Hoonah and back. That's about it. Juneau: Walked to chairlift and went up the mountain (on our own, no excursion). Great views, nice walking paths up top, pretty good shops. Well worth it. Then took city bus ($2 each from bus station) to Mendenhal (well as close as you can get on the city bus which is about 1.5 miles from entrance - easy flat walk on a paved path). Walk to the falls (another mile to/from) for best views. Note: no food available in park so plan accordingly. Bring water. Lunch at Red Dog Saloon - crowded of course, food was ok, entertainer was pretty profane. Skagway: best stop. Ship excursion to White Pass via railroad. Easy walk to train, nice scenic ride. Good commentary along the way. Dropped off in town, strolled around, grabbed a fantastic cinnamon roll (Sweet Tooth Cafe) and visit the NPS building and watch their show. A fun town to just stroll around and do a bit of souvenir shopping. Glacier Bay: TIP: best view is on Port side (at least it feels like the ship stayed on the port side the longest). Saw a few small calving. Very nice but the best glacier was just to come... College Fjord: Wow, so many glaciers (port side is the best). Spent a long time just in front of the largest. Peaceful and what Alaska is all about. Whittier: nothing there but hop off and on to the train (or busses). TIPs: Want better chance of seeing wildlife (whales and things): starboard on the northbound route. Better for glaciers: Port Best side on White Pass Train: Left side. If doing Denali Land portion and the Kantishna Experience excursion: sit on driver side of the bus. Read Less
Sail Date: August 2019
We boarded the Island Princess in Vancouver. The Vancouver port is beautiful, but the embarkation process is spread out throughout the terminal. You went from one end to another end and back which didn't seem very efficient. It was ... Read More
We boarded the Island Princess in Vancouver. The Vancouver port is beautiful, but the embarkation process is spread out throughout the terminal. You went from one end to another end and back which didn't seem very efficient. It was very organized just not efficient. In my opinion, the ship itself was the perfect size for an Alaska cruise, small and intimate. We had an aft balcony suite and I can't say enough about how wonderful it was. We could sit on the balcony comfortably most of the time, because the wind was blocked. Even in Glacier Bay we did not need heavy coats to enjoy the balcony. We had Club Class anytime dining. The food was very good in the dining room and our wait staff were excellent. The buffet was ok, but it was hard finding a table and the variety was limited. The pizza on board was very good, great crust! We ate at the Bayou Cafe but not at Sabatini's. The Bayou food was good. I felt the entertainment could be improved upon. I wish there was a production show every night and that the comedy shows had there own theater. There could have been more activities during the day also, but you come to Alaska to see the sights, not for the ship activities. Our service throughout the ship was great. Everyone was attentive and helpful. Our room steward was wonderful. Our excursions were whale watching in Icy Strait Point, dog sled camp in Juneau, and White Pass Train in Skagway. They were all booked through Princess and were all great. Each of them was only part of the day, so we had plenty of time to walk around the ports also. I have to say my favorite was probably the dog sled camp. It was informative and lots of fun. Disembarkation was a breeze! It was so organized and smooth. Kudos to Princess for making it so stress free, especially when you don't want to leave! Read Less
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