1 Helpful Vote
Sail Date: June 2019
Great comfortable cabin on nearly new ship, but open closet hanging space is limited. Lectures were good and musical entertainment was generally adequate, we came prepared with own DVD's. Shore excursion to Mt St Helens required 90 ... Read More
Great comfortable cabin on nearly new ship, but open closet hanging space is limited. Lectures were good and musical entertainment was generally adequate, we came prepared with own DVD's. Shore excursion to Mt St Helens required 90 minute bus ride for 60 minute visit, but DVD on bus about eruption helped. Pendleton excursion definitely not worth it, would have preferred to remain on board. We enjoyed the locks and the lecturer gave commentary in the lounge. Really no other commentary or map described the areas we were passing by. We kept changing tables in the dining room until we found a server we liked - they usually cover the same 3 or so tables. Usually only a couple choices of appetizer/salad, main course and dessert. They try really hard to accommodate dietary issues, we had none. Snacks and all kinds of sodas/juices always available in several lounges. Jet boat ride on Hells Canyon did not include the sheer canyon walls I expected, but did see an eagle and big horn sheep. Three free washers/dryers with soap pods and dryer sheets provided. Embarkation is walk on from Red Lion Hotel and disembarkation was well organized. Read Less
Sail Date: June 2019
Doing the Lewis and Clark riverboat Cruise has always been on our bucket list. This seemed to be a good time of the year. Queen of the West is an older boat and is very intimate. Bedroom very small but haven’t spent much time in it ... Read More
Doing the Lewis and Clark riverboat Cruise has always been on our bucket list. This seemed to be a good time of the year. Queen of the West is an older boat and is very intimate. Bedroom very small but haven’t spent much time in it but to sleep. Several places where you can sit, watch the scenery, read or visit with the new friends you meet daily. Crew very attentive and Edgar to please. First morning we boarded at 10:30 AM snakes and open bar has we were oriented to our boat. Meals have been delicious! Who doesn’t like a root beer float or ice cream sundae at 8 PM?? As we travel we learn more about the history of the area we are in. Loved Astoria’s quaint look. Houses on hills like San Francisco but then you seen a doe with her fawn meandering down the street or tucked under a 300 foot fir. Read Less
Sail Date: May 2019
We were seeking a vacation that could accommodate my husband in a wheelchair and chose the river cruise on the Columbia River on the American Song. This new boat is beautiful with lovely cabins and public rooms. The dining room was lovely ... Read More
We were seeking a vacation that could accommodate my husband in a wheelchair and chose the river cruise on the Columbia River on the American Song. This new boat is beautiful with lovely cabins and public rooms. The dining room was lovely and accommodated all guests at once. The cuisine was excellent and locally sourced, and the service impeccable. Since this cruise travels in a fairly rural area, one goes for the scenery and history/ local culture rather than big entertainment. We would recommend an extra day or two to explore the Portland area pre or post cruise. For our needs, the boat was completely accessible. Every room has showers with safety bars. There are also bars in the hallways.The staff were exceptional in all regards. Getting on and off the boat for shore excursions was challenging for my husband, but fantastic staff assistance made it all possible. I would recommend this cruise line to anyone, but especially note its ability to handle someone with mobility issues (assuming an able-bodied companion). Read Less
8 Helpful Votes
Sail Date: March 2019
We sailed the Columbia/Snake River cruise. The American Song is a beautiful ship with spacious staterooms and very comfortable design and furnishings. The public deck areas are exceptionally nice with probably the most comfortable deck ... Read More
We sailed the Columbia/Snake River cruise. The American Song is a beautiful ship with spacious staterooms and very comfortable design and furnishings. The public deck areas are exceptionally nice with probably the most comfortable deck furniture I have experienced on a cruise ship. The crew was very personable, friendly and accomodating. The hotel director went above and beyond to ensure guests needs were met. The onboard historian brought the river alive with storytelling that made you appreciate what your were seeing and experiencing. It was more than just a cruise, it was an educational experience. The other passengers were very compatible and friendly and it made for a very pleasant journey. The itinerary was very good with a good selection of shore excursions that made it interesting and enjoyable. Going through the locks at each of the Dams was fascinating and interesting. Overall, I give American very high marks. We would definitely cruise with them again. Read Less
6 Helpful Votes
Sail Date: October 2018
I wanted to experience the area from the perspective of the river itself. I have traveled with American Cruise Lines before and wanted to do it again. The ship is one of the oldest in this fleet, but it was beautiful nonetheless. The cabin ... Read More
I wanted to experience the area from the perspective of the river itself. I have traveled with American Cruise Lines before and wanted to do it again. The ship is one of the oldest in this fleet, but it was beautiful nonetheless. The cabin was a little small, but as a single it was adequate. The common areas were lovely; very comfortable furniture and a great place to just relax. The captain was exceptional; personable and accessible. He often came to dinner to mingle with the passengers. He shared his stories with us and was very gracious in asking us to share our stories. The cruise director was such a lovely person. So much personality and eager to help proactively ensuring that all was well. The crew was exceptional; friendly and courteous, quick to help and easy to find when necessary. The food was delicious and varied. The portions were just right. You could always ask for more, but it seems that waste of food was minimized. The dining staff was wonderful; prompt service, quick to respond to requests, and always cheerful and friendly. The service from the entire crew could not have been better. The shore excursions ranged from interesting to spectacular. The highlights were Astoria, waterfalls, Mt. St. Helens, and the jet boat tour down the Snake River. The geography on the river was so interesting and unusual. All in all, I am very glad that I took this cruise. It was a wonderful, relaxing week. Read Less
2 Helpful Votes
Sail Date: September 2018
We did the Mississippi river cruise with ACL the year before and had a great time. We prefer small ship cruises, especially river cruises. We took a couple of walks around the area of our embarkation port, which was in front of the ... Read More
We did the Mississippi river cruise with ACL the year before and had a great time. We prefer small ship cruises, especially river cruises. We took a couple of walks around the area of our embarkation port, which was in front of the hotel, and it was beautiful. We disembarked in Clarkston, WA and took a shuttle(a little expensive) to Spokane to fly home, which was one of many choices. Since we didn't fly home till the next day, we had time to walk from our hotel to one of many parks in the area and had lunch at a great seafood restaurant on the river. The ship was built in 2012 and in our opinion, in real good condition. We were informed the first day that WiFi would be slow and spotty, and it was. But we were going in out between mountains and in areas where there wasn't good reception. Our stateroom and bathroom was what we expected for the size we paid for. I wish it was bigger but my husband was happy with it. Plenty of drawers for our clothes and stuff, and the closet was big enough. It had sliding glass doors leading to a private balcony. Perfect. The room was cleaned twice a day and the stewards on our deck were awesome. The dining room was spacious, clean and had huge windows for the views. The dining staff were mostly young and first timers, but always pleasant and willing to learn from their mistakes. There were plenty of food choices at all the meals and the food was real good and presented beautifully. Before dinner there was cocktail hour, and before the nightly entertainment, there was a Late Night bar. The three lounges were all themed different, were comfortable, had good viewing windows and were always stocked with snacks, juices, coffee, and water. The upper deck was a good place to be when you wanted to be outside to sit, to hit a few golf balls, or take a few laps around for exercise. The tours every day were great and there were plenty of choices for all types of interests. And the onboard historian and entertainment were just as good if not better. A lot of the tours and onboard talks were hisorical and focused on the Lewis and Clark expedition. Most of the tours were included in the tour, but a few such as the jet boat tour and Pendleton mill tour were extra. The ship crew members from the Captain to the galley cew, went above and beyond to make us all feel special. They all smiled, had something nice to say, answered our questions and helped when needed. This not a cruise for kids. Or even teenagers, in my opinion. It is planned for adults who are in their 50s or older and want to explore and learn about the country in a little slower pace, like on a river boat. We are going on another cruise with American Cruise Line again, and also thinking about trying a different line later. Read Less
Sail Date: August 2018
This was the 3rd cruise with American Cruise Lines for my wife and I. It was recommended to us by fellow travellers during our last ACL cruise in Chesapeake Bay. In particular they asked us to make sure that we booked a trip where Todd ... Read More
This was the 3rd cruise with American Cruise Lines for my wife and I. It was recommended to us by fellow travellers during our last ACL cruise in Chesapeake Bay. In particular they asked us to make sure that we booked a trip where Todd Weber was the tour guide. This we did, although we had to join a waiting list. Unfortunately the forest fires in California created so much smoke that it drifted north to our pre cruise stop- Seattle and into Oregon. No fault of ACL. Back to the cruise. We were the only Brits on board. Us together with one Australian couple were the only non USA citizens on this trip. Todd Weber gave a great daily narration of the struggles that Lewis an Clark’s had to endure to help open up a route to thePacific. He also brought along samples of the various implements and Arms they used on the journey. Due to the smoke our view of Mount St Helens was non - existent. The food on board was a little disappointing as was the wine selection. Obviously a budget selection. The Happy hour is still a favourite. But too many seats, no room to circulated and meet fellow travellers. The crew done an adequate job but did not really engage with the passengers. Without Todd this trip would have been really disappointing. Read Less
Sail Date: June 2018
We chose this cruise because it offered an opportunity to see parts of the US that we had not visited. We specifically chose this itinerary because it gave us a chance to reunite with old friends in our embarkation city of Portland, OR. ... Read More
We chose this cruise because it offered an opportunity to see parts of the US that we had not visited. We specifically chose this itinerary because it gave us a chance to reunite with old friends in our embarkation city of Portland, OR. This was our second cruise with American Cruise Lines and I have to say that they have improved their service since our first cruise almost 10 years ago. Specifically, they have increased their staffing so that they have teams that handle each aspect of the cruise, i.e., wait staff, housekeeping, and boat handling; on our first cruise, each crew member handled all of those duties, so they were really taxed. The complimentary hotel stay at the origin city was pretty good and convenient to the embarkation of the ship. Embarkation process was flawless. The ship is in pretty good shape overall, but you can tell that it has been some time since it was renovated; good news is that they have added usb ports in the staterooms. Food was generally excellent and flavorful; they have added an option to choose 1/2 portions at meals (great idea). The crew did an excellent job throughout the cruise; wait staff was especially good. Always enjoyed the daily happy hour before dinner. On board entertainment and activities were very good. Shore excursions were OK, but in several cases, e.g., Mt St Helen's, provided only a limited time to take in everything. As expected, scenery was excellent, although it was unseasonable hot and we encountered smoke from fires in OR twice. We would recommend this cruise and vessel. Read Less
5 Helpful Votes
Sail Date: April 2018
Lewis and Clark expedition "Riverlorian" on board was very knowledgeable, and his visual aids and manner of presenting was very engaging. The staff were outstanding in their commitment to providing personal service. ... Read More
Lewis and Clark expedition "Riverlorian" on board was very knowledgeable, and his visual aids and manner of presenting was very engaging. The staff were outstanding in their commitment to providing personal service. Complimentary wine was served at all meals. I asked if they had "14 Hands" wine during the first dinner. They did not have it, but one of the staff bought some at the next port, and served it during every meal for the rest of the cruise! The servers at meal time truly enjoyed what they were doing, learned peoples names, and smiled all the time. When we asked them how they got into their jobs, we discovered that many of them had formal trying and degrees in Hospitality and Tourism or Culinary Arts. The different staff areas (housekeeping, food service, etc.) evidenced a commitment to ongoing training in that we observed them having daily staff "huddles" to review their areas performance. Procedures used throughout the cruise (boarding, meals, excursions, security,etc.) evidenced excellent organization always Multiple lounges on board were attractively decorated, clean, and always stocked with refreshments. Before dinner cocktail hour included complimentary top shelf liquor as well as outstanding gourmet quality munchies. We will travel with American Cruise Line again! Read Less

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